Sports-1 payout dispute: high fee eWallet alternative

A Sports-1 (SBR rating C) player states that a $1,500 Neteller payout requested on April 24th has not yet been processed. The player is being offered half the funds through an alternate payout method. A Sports-1 live chat representative informed the player that the replacement method would carry a $70 fee.  | Read more

BetBoo payout feedback wanted

A BetBoo (SBR rating D) player tells SBR that he requested a €1,000 withdrawal via Neteller on January 9, 2012. The player states that he has sent four emails without receiving a response.  While BetBoo has satisfactorily communicated with SBR in the past, management has yet to address the complaint this month. BetBoo players with payment feedback are asked to write to SBR, or dial 1-830-255-4677 during normal business hours.

BetPhoenix player receives balance following Moneybookers Request

A BetPhoenix (SBR rating C) Moneybookers player confirms payment. The player originally asked for a £2000 payment via Moneybookers in March of 2011. BetPhoenix suggested the player open a Neteller account at the time of the withdrawal request but the player was unable to use that option. After continued discussion, BetPhoenix ultimately suggested that the player settle for a different payment method and agreed to asses the same lower would-be fees of  Moneybookers. The player reported receiving £2,110 today.

BetPhoenix has been inconsistent with eWallet payouts over the course of the year. The issues first started in the second-half of the 2010 football season. The downward spiral led to four rating adjustments since February. Users report $30,654 in delinquent pending payouts.

UPDATE: There are no longer outstanding Moneybookers complaints on file.
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BetPhoenix slow-pays update

A BetPhoenix (SBR rating C) player reports payment. On May 1st, 2011, the player requested a €689 withdrawal via Neteller. The payout was not paid in the quoted time-frame of 10-14 business days advertised for eWallet payments. After emailing and going to BetPhoenix live chat everyday for the better half of two months, it was suggested that the player accept an alternate payout method. The player agreed that he no longer wished to wait for Neteller, and reported receiving payment on Friday, July 15th, 2011.

Since SBR's last BetPhoenix report four weeks ago, an additional five slow-pay complaints have been reported. Players report waiting for $34,102, with the earliest payout request made in mid-March of 2011.

SBR advises players be persistent and to contact BetPhoenix CS on a daily basis, noting a desire to be paid an alternate method to avoid the now extreme eWallet payout delays. Players may ask to speak with "Tino", the individual now responsible for handling the management of the BetPhoenix day to day operations as well as overseeing the payout department. BetPhoenix players with payment disputes are asked to fill out a sportsbook complaint form.  | Read more

BetPhoenix payouts update

Update — A new $2,500 slow-pay complaint has been filed. A player tells SBR that he requested a $2,500 payout via Moneybookers on April 14th, and has not received payment. BetPhoenix was lowered from C+ to C on June 29th, 2011.

A new BetPhoenix (SBR rating B-) slow-pay report has been made. A player states that he requested $916 via Neteller on May 2nd, and has yet to receive his funds. BetPhoenix advertises both Neteller and Moneybookers as withdrawal options, though players are not being paid within the advertised payout times. The BetPhoenix banking page lists a 10-14 business day time-frame for eWallet payments. In total, seven BetPhoenix players report being owed $18,345.

BetPhoenix has recently underwent a software change. The BetPhoenix sportsbook and racebook platform are now powered by Digital Gaming Solutions (DGS).

BetPhoenix eWallet payouts update

UPDATE: Two players received payment by Moneybookers yesterday afternoon. SBR will update this report.

BetPhoenix (SBR rating B-) update.

On April 11th, SBR reported that six BetPhoenix players were being slow-paid a total of $14,900. The players' requests consisted primarily of Moneybookers and Neteller. BetPhoenix has slowed in eWallet payment time, drawing criticism from non-US sports bettors and leading to two recent sportsbook rating downgrades. | BetPhoenix complaints  | Read more

BetPhoenix slow-pay update

BetPhoenix (SBR rating B-) players report being slow-paid $14,900. The six players are each waiting for either a Moneybookers, Neteller or check withdrawal. The oldest delinquent request was made on March 8th. The check request is unique given that BetPhoenix management stated payout issues were experienced primarily by eWallet users.

BetPhoenix was downgraded twice by SBR in light of their ability to make timely payouts to players in their advertised methods. | BetPhoenix players comment on delays

BetPhoenix player: [quote]Requested a $2,000 withdrawal on Mar 23, and I was told that it would take 7 to 10 business days to process (even though the website at that time said that the processing time was 3 to 5 days). I also was told that this was the only withdrawal method available (even though the website says that person to person transfer is available).

I contacted customer support via chat last week and was told that I would receive my check that week. However, the money is still in my account this morning and has not been sent. I contacted customer support via chat again this morning, and was told that it would be processed this week (today is the thirteenth business day.) [/quote]

BetPhoenix update

Five BetPhoenix (SBR rating B-) players report being slow-paid. Four of the players requested their payouts via Moneybookers or Neteller. The fifth player asked for a $4,000 withdrawal by check on March 8th.

The fifth complaint contradicts statements from the BetPhoenix camp that payment delays are only experienced by eWallet users. The delinquent withdrawals total $19,220*. | BetPhoenix complaints

*Amount includes conversion of £2000 to $3,220.  | Read more

BetPhoenix players complain of longer than advertised payout times

BetPhoenix (SBR rating B-) has struggled to pay players via advertised eWallet methods, such as Neteller and Moneybookers, within their listed time-frames. The delays were first reported by users in July of 2010. Management initially assured SBR that this would not be a problem once they funded their eWallet merchant accounts. Currently there is no time table for how long these payouts will take or if Phoenix will update its website which already lists 7-10 business days for what is an instant method when using a funded account.

In light of their inability to service players by eWallet, BetPhoenix has offered to fill player withdrawals through bank wire, an option that many do not wish to accept since each time winnings come back to their checking account there are fees for country taxes as well as currency exchanges. Players then have to redeposit to Neteller or Moneybookers and then wait for it to clear, if they want to move their gambling funds to another sportsbook.

SBR has suggested that the BetPhoenix group update their website with accurate estimates for Neteller and Moneybookers to avoid false advertising. The BetPhoenix family, including BetPhoenix, Betmania, WagerChief, and Sports-1, have been downgraded yesterday to B-.
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QuickSilverSports update

Two new QuickSilverSports (SBR rating C) payment complaints have been reported. On July 15th, a player requested $5000 via Neteller. The second player asked for $1000 by Moneybookers on June 8th. Each player reports that their withdrawal requests disappeared, and they had to resubmit the payout requests. Neither player has been paid. QuickSilver has thus far provided generic responses to SBR.

Two WSEX players report payment

Two WSEX (SBR rating D) players confirm receiving withdrawals. Player 1 received $2500 via Neteller; player 2 received two $3,000 checks from mid-April payout requests. A WSEX manager provided the following update to SBR on player payouts:

WSEX: [quote]Step one is to get all players owed less than $3,000 paid immediately, and everyone higher on your list at least one $3,000 check right away. Then pay the balances down $3,000 at a time as processors allow. [/quote]
WSEX is currently slow-paying $231,550 to 52 players. WSEX has paid 6 owed players on SBR's slow-pay list $17,300 in September.

WSEX feedback wanted

A WSEX (SBR rating D) player has confirmed receiving a $2500 payout to his Neteller account.  This is the 5th confirmed WSEX payment in September for a total of $8800.

A new WSEX payout complaint was reported this morning from a player owed $150 and $400 from June & July withdrawal requests. WSEX stated to SBR on June 29th that all players who filed sportsbook disputes would be placed on priority lists. All players that have contacted SBR in the past six months, as well as those that have not written in, are urged to write to SportsbookReview with updates on their payout statuses.

WSEX is still slow-paying $240,050 to 53 players.

WSEX player: [quote]I have been waiting for 2 withdrawals now for over several months from WSEX.com.  One from the beginning of June for $150. and one from July 5th for $400.  They keep saying the old line "it was sent to our processor and awaiting them to send the check" for several months.  What a horribly run Sportsbook.  They want your money instantly to bet on their site, but you cant get access to your winnings for months if at all!  [/quote]

BetEd voids two casino players winnings

Two BetEd (SBR rating C+) players have written to SBR that their casino winnings were confiscated. Player 1 had $4,000 removed from his account, player 2 had his balance of $1000 zeroed. BetEd stated that each player purposely went through a sequence of actions to benefit from a technical loophole that affected Blackjack games. SBR has asked BetEd to provide proof that the two unrelated players cheated, and to document the amount of winnings that were attributable to the alleged exploitation of the software.

On January 29th, SBR reported that BetEd voided $15,090 in casino winnings. In the January cases, neither player that had winnings confiscated disrupted, hacked into, or in any way altered the casino software. It could not be shown that either player understood they were playing corrupted games. The fault for the game failures rested entirely with BetEd and the programmers contracted to design its games.

BetEd's handling of those cases and their arbitrary rule enforcement, such as the August 16th case where $14,300 in winning were voided due to a mismatched name on a players Neteller account, prompted their downgrade to C+ in the SBR Sportsbook Ratings guide.

WSEX update

A WSEX (SBR rating D) player that requested $2500 on June 1st has confirmed receiving payment today through Neteller. This is the third WSEX payment report in September. WSEX is still slow-paying $245,000 to 53 players that have filed sportsbook complaints.

WSEX update - player reports payment

A WSEX (SBR rating D) player reports a $2,500 payment. The player requested his withdrawal more than two months ago and reports receiving his funds through Neteller. This is the second WSEX payment report this week. WSEX is currently slow-paying $247,500+ to 54 players that have filed sportsbook complaints.

BetED voids $14,300 in winnings in deposit identity case

BetED (SBR rating B-) voids $14,300 in player winnings. On April 27th, a player opened an account with BetED. He made two deposits totaling $2,700 using a friend's Neteller account. His friend does not have a BetED account and gave consent for the deposits. After a few weeks of play, the player successfully withdrew $3,000. On May 24th the account balance was up $14,300 (total balance $17,000).  BetED became aware that the name registered to the account was not the same as that on the Neteller account, and required proof of ID. The player sent both his and his friend's ID.

BetED then cited the following rule and voided the account balance:

[quote] All information provided by a player must be accurate and verifiable. If you have provided false information or are unable or unwilling to provide documentation to confirm your information, your account may be terminated and all activity within the account considered invalid.[/quote]
BetED asserts that the player committed fraud due to the name on his account not matching the Neteller account used. BetED does not claim that either person had an account previously or that it faced any fraud risk by accepting the deposits. | Full BetED report  | Read more

WSEX update — player reports payment, 4 new complaints filed

A WSEX (SBR rating D) player has reported receiving $2500 via Neteller. He requested the payment on May 10th. While this is the 3rd payout report in July from a WSEX player, 21 new slow-pay complaints were filed throughout July including four today. SBR will update this report.  | Read more

Neteller investigates Bestake fraud complaints

Neteller is investigating the Bestake (SBR rating F) merchant account after complaints against the alleged scam sportsbook were reported. 50 Bestake players contacted SBR saying their balances were zeroed out after clicking a 'Show Me The Money' button which was curiously placed next to a new Express 4 Hour Withdrawal ad on its homepage. In reality, once players clicked the message, their entire balances were divided into six World Cup soccer wagers -— with the condition being all six wagers must be recorded as wins in order for the bettors to receive their funds plus 15%. Neteller was unable to comment directly on any action it could take against Bestake, but did state that they would be unable to accept claim requests for funds lost at the hands of a third-party site. | Readers discuss Bestake scam

SportsbookUSA - scam sportsbook adds another victim

SportsbookUSA (SBR rating F) has added another victim. On May 10th a player attempted a withdraw of £116, the funds were shortly thereafter deducted from his account but as weeks went by his Neteller account was not credited. SportsbookUSA cited difficulties with their cashier system. SportsbookUSA has owed players for years, the subject of multiple no-pay complaints which prompted their downgrade to F in 2006.  | Read more

Three WSEX players report payment

Three WSEX (SBR rating D+) players have reported payment. One player received $9000 via 3 checks, two other players received $2500 each via Neteller. Players that have not submitted sportsbook complaints against WSEX are encouraged to do so. WSEX is currently slow-paying 33 players a total of $213,690, with the first payout request made in October of 2009. On June 18th, WSEX management stated players that asked SBR for help would be on a "priority list".

Oddsmaker player - $2499 slow-pay

An Oddsmaker (SBR rating D-) slow-pay complaint has been reported. On May 6th a player deposited $1399 to Oddsmaker and increased his balance after play to $2499. On May 12th the player made a withdrawal request for his $2499 balance via Neteller. As of June 5th, the funds have not been transferred to his Neteller account.
Editor's update - On June 8th the player reported receiving his $2499 balance.

Jazz/ABC Islands - Three new slow-pays reported for $7500

Jazz Sportsbook (SBR rating C) and ABC Islands (SBR rating C) players have reported three new slow-pay complaints. Both sportsbooks were recently downgraded to C, along with LooseLines Sportsbook (SBR rating C) for failing to offer reasonable eWallet service to players. After losing the ability to offer Neteller, the DPT Sports Group family also began to slow-pay via Moneybookers and bank wire. Jazz management attributes the delays to failed processors and banking restrictions. $7500 is owed in total to the 3 players that wrote to SBR for assistance; this increases the amount owed by Jazz to $16,500 to 5 players. Players in need of assistance with Jazz, LooseLines, and ABC Islands are asked to submit sportsbook complaint forms.

Jazz Sports Group players report payment delays

The DPT Sports Group, which consists of Jazz Sportsbook, LooseLines, and ABC Islands recently lost the ability to offer Neteller to its players. Consequently, players have forced longer than normal payout times and have scrambled to find a suitable alternate method to withdraw funds. In two slow-pay complaints filed with SBR in the last week, LooseLines and ABC Islands players reported poor and conflicting customer service. Player 1 has been attempting to withdraw $5,000 since early May, player 2 has attempted to withdraw $4000 during this time. Players with outstanding payment requests, or players who have been unable to receive confirmation that their funds would be sent are asked to file sportsbook complaint forms. The DPT Sports Group family has had their rating lowered to C.

Bet911 payment complaint

A Bet911 (SBR rating C) payment complaint has been received. On April 19th a player requested a $1500 withdrawal to his Neteller account. On April 26th Bet911 informed the player both Neteller and Moneybookers were unavailable for payment, and he would have to instead accept a check withdrawal. SBR is asking that Bet911 remove eWallet offerings as withdrawal options from its website whilst players are unable to use these methods. On April 29th, SBR reported that Bet911 was conducting an "internal investigation" on all Moneybookers accounts after receiving five allegedly fraudulent transactions.

WSEX payment struggles: payout size determining place in queue

WSEX (SBR rating C) has five outstanding slowpay complaints for a total of $43,000. The oldest payout request was made on October 20th of 2009. WSEX has cleared most payments within 90 days.  WSEX paid a player in the last week that requested a $2500 Neteller payment on February 11th. WSEX management has conceded that payment times are dictated by the size of the withdrawal request. SBR is continuing to monitor the situation and asks any players currently owed by WSEX to submit a sportsbook complaint form.

Skybook addresses latest Neteller complaint

Skybook (SBR rating B-) has agreed to wave fees for this player's Neteller withdrawals. Skybook has also stated that the player's withdrawal would be "fast-tracked" by raising the amount he is able to request per transaction. SBR will update when the player has been paid in full. Skybook players waiting for Neteller payments are encouraged to contact SBR.

Skybook falsely advertising Neteller withdrawals?

Skybook (SBR rating B-) continues to stall Neteller withdrawals. One large winner writes:[quote]When I asked why they cannot simply replenish their Neteller account, they told me that they have a general policy to not send their own funds to Neteller. So I must wait for others to deposit in order to get paid.[/quote]The player's first Neteller withdrawal request was made on April 15th for $1,000 of his $19,281 balance. As of today, the player has received only $3950. His latest pending $1,000 request, the maximum that Skybook allows per transaction, is on day 63.
On August 10th SBR first reported on Skybook’s inability to pay out via Neteller as advertised. At that time, Skybook management indicated Neteller payments were taking an average 20 days and capped at $1,000 per transfer. The average Neteller payout time has now increased to over 30 days. Skybook’s website is absent of any notice regarding Neteller delay. Only when players submit a withdrawal request are they informed of the lengthy delays and are given alternate withdrawal options with significantly higher fees. This player who is waiting two months, also complains that the sportsbook no longer offers to transfers to sportsbooks such as BetCRIS (SBR rating A+). SBR has advised Skybook to update its website to reflect true withdrawal wait times. Skybook Discussion | Full complaint
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Skybook move to new office, software, complete

Skybook (SBR rating B-) confirms cost-saving migration to the BetEZ Group and their DGS Software platform. Skybook's General Manager states that most members of managment has been retained and the Skybook staff will be based in its own office within the BetEZ facility. Skybook also stated they will continue to do their own processing and are working to improve inconsistent payout timeframes. The bettor who reported waiting 43 days for Neteller was paid $2,356 in full via bank wire on the 43rd day.

Skybook closes office; moves to turnkey software and host provider

Skybook Sportsbook (SBR rating B-) has moved its player accounts from its servers and ASI Software to turnkey provider, BetEZ which uses Digital Gaming Solutions Software. Players reported being unable to access their accounts this evening, likely due to the porting of information to BetEZ from the original database. SBR will contact Skybook to learn the extent of the company changes and if management will remain on site and continue to operate Skybook's banking. Skybook has struggled to pay players through Neteller as of late, missing or not providing estimated payment dates.

Skybook players unable to receive Neteller payouts as advertised

Skybook (SBR rating B) is advertising Neteller payments but alerts players they must wait 20 business days to have Neteller payments processed after the request. However, one player who is currently waiting is on day 40. Players are offered alternate payment options that are more expensive and the difference is not covered by Skybook. Skybook is unable to estimate when processing time for Neteller may decrease. SBR has suggested that Skybook remove Neteller as a withdrawal option; make note of the known delays on the website, or cover the difference for alternate withdrawal methods. Skybook feedback has otherwise been positive and non-Neteller withdrawals are reported to be processed in a timely manner.

Bodog upgraded to B+ following continued improvements.

 Bodog Sportsbook's most notable change is payout processing time. The sportsbook was downgraded multiple times during 2008 due to insufficient resources to process timely withdrawals to North American players. Bodog processing is currently among the best in the industry with wait times as low as two days and instant for non-U.S. players using eWallets such as Neteller. Bodog, which regained possession of its main domain, Bodog.com, in April after a legal battle involving a patent claim, has launched its brand in Asia in a partnership with Haydock Sports Limited. Bodog plans to open to Canadian residents later this year. Customer service and email response time has also improved. Bodog added LiveChat service in May.

Gold Victory (SBR rating D+) states it is unable to fill four week-old withdrawal requests.

Gold Victory (SBR rating D+) states it is unable to fill four week-old withdrawal requests. SBR has been contacted by 14 players concerned that they have not yet been paid by GoldVictory.com. Five of these players submitted withdrawal requests in the first few days of March. The second group emailed SBR complaining that they have not received information on withdrawal requests submitted mid-March. GoldVictory.com lists payout times at 48 hours for Neteller and Moneybookers, the e-wallet methods used by all who submitted complaints. Alternate payout methods have not been offered.  SBR has contacted Gold Victory multiple times this month but the book has not addressed its current issues as it has in the past. Gold Victory told some players via email that a "backlog" in withdrawal requests was the reason behind the delay. The vague response leaves players wondering if some type of administrative action is delaying the processing of payment or it the sportsbook simply does not have the funds in its e-wallets. Moneybookers and Neteller can be normally be processed instantly by books servicing only non-US players.  The sum of money owed to these players is over 15,000 euros. GoldVictory also owns Martial Arts betting site, Kickbets (SBR rating D+).

Gold Victory's standard response to players: 
Thank you for your email.  Please note that at the moment we are still caught up with a backlog of requests, which we are trying to process as soon as possible. We will inform you via email when your payment has been released. Thank you for your understanding in this matter.
SBRforum: GoldVictory Discussion

SBR has received three slow-pay complaints from GamblersPalace (SBR rating C)

SBR has received three slow-pay complaints from GamblersPalace (SBR rating C) players. Each reports the sportsbook failing to pay on quoted dates and has not answered player questions regarding new payment dates.
Player: I have noticed in the forum that players are having issues with Gamblers Palace payouts. I would also like to make a note of my problem. Just before the Superbowl, they declined to take any more action from me. They “promised” that my funds would be returned to my Neteller account within 2 weeks. Nothing has happened – most recently they have asked if I will accept a bankwire, but nothing has come of that either. I have approximately $6,000 in my account there.

Players at scam sportsbook SportsbookUSA (SBR rating F) giving up on funds

Bodog (SBR rating C+) tells SBR check that maximum check processing time is down from 40 to 20 business days

Bodog (SBR rating C+) tells SBR that maximum check processing time is down from 40 to 20 business days. Player feedback has reflected this over last few weeks. Bettors with the ability to accept Neteller and other eWallets continue to report same day payouts.

Bodog downgraded over processing issues

Bodog (SBR rating B-) tells SBR that closing third party processors have forced them to reroute transfers through other payment services. This has caused players to wait even longer than the 40 business days listed on the Bodog website. Players who deposited via person-to-person transfer  methods have the ability to receive payment through the same method within three business days. Non-U.S. users using eWallets, Neteller or Moneybookers are offered payment within one business day. Bodog's downgrades from A to B- this summer reflect the book's inability to send checks or bank wires in a time frame consistent with top sportsbooks.

Vegas-Sportsbetting Player reports no-pay dating back to September 2007

Futurebet sportsbooks to survive lethal partnership?

Internet1x2 (SBR rating D+) resolves February slow-pay issues; new complaints filed in March

March Madness Interview with Legendz (SBR rating A+) and Las Palmas (SBR rating B-)

March Madness Interview with Legendz (SBR rating A+) and Las Palmas (SBR rating B-)
Handicapper and SBR writer, Peter Loshak sits down with Line managers at Legendz and Las Palmas to talk about the NCAA betting, opening lines, tourney trends, Vegas and the tourney's biggest bets.

SBR: What kind of handle are you seeing so far, and what kind are you expecting? As I'm sure you know, the handle on this year’s Super Bowl actually declined very slightly in Nevada for the second year in a row, despite expectations that it would break the record for Super Bowl wagering. Do you think this year's March Madness handle will be lower as well?

Las Palmas: Yes, I do feel like this year's Madness handle will be lower but I also feel like overall this was a pretty tough year for the industry. I think it’s the worst I've seen in my eight years. We've seen the BOS and Neteller issues and many books getting scared out of the U.S. market. It’s not easy, especially for smaller offices.

Legendz: Super Bowl handle also declined because on paper it was not a real attractive game point spread-wise. And there is an economy right now going on, not to get political, 

SBR: No, get political.

Legendz: Well, an economy that isn’t conducive to running off to Vegas like you had in the past. March Madness offshore though, I don’t expect to be any different from last year. It will be busy and I assume profitable. | Full Interview

EZ Sports Group's Vegas-Sportsbetting (SBR rating F) hitting another player with Futures bet scam?

Six new Internet1x2 (SBR rating D+) payout complaints reach SBR in February

Internet1x2 addresses payment issue

Internet 1x2 player being slow-paid and not responded to

BetPlatinum slow-paying two players

Jazz and ABCislands downgraded from B+ to B

Sportsbook.com states Neteller withdrawals are back

Sportsbook.com players confirm Neteller payments

Sportsbook.com Neteller payouts are scheduled

Sportsbook.com (SBR rating D+) pushes back payment date for non-US players.

Initial Neteller EFT withdrawals completed

US Neteller clients now have ability to submit withdrawal requests.

Neteller states they will execute transfers on Monday, July 30th

NETELLER Plc (NLR) stock resumes trading

Neteller resumes trading on London Stock Exchange
Neteller Plc also published its 2006 annual report and audited accounts on the company’s website today. Neteller reported that available cash as of June 30th was $210.5 million. $60 million of that amount had been seized by US authorities. The company agreed to give an additional sum of approximately $76 million as part of its settlement with the USAO. Neteller will satisfy the obligation with a payment of $40 million to be paid on or before October 15th 2007, and the remaining balance to be paid on or before the 17th of January, 2008. Trading has been suspended since January 16th, 2006 after the arrest of the company's founding shareholders.

Neteller planning to begin processing withdrawals

Neteller planning to process withdrawals to US players by July 30th
In a statement released earlier today Neteller announced there is "a resolution of the USAO’s investigation" and it planned to start accepting withdrawal requests  "no later than July 30th, 2007." Neteller statement

Neteller: Ongoing USAO investigation prohibits payment plans to US clients

Sportsbook.com unable to pay non-US sports bettors

Some Sportsbook.com payouts verified; delay time enters third month for others

Neteller Plc announces plan to pay clients... if all goes as planned

Soccer sportsbook, Internet1x2 exits SBR Blacklist

Neteller cancels debit card services

BetMania pays installments to three Canadian players

BetMania (SBR rating C-) pays installments to three Canadian players via Neteller this week. Neteller will be unavailable for Canadian balance holders on April 9th when new Neteller gaming policies go into effect.

New 3Vig (SBR rating F-) complaints filed

BetCascade user submits five figure slow-pay

Neteller to stop processing gambling transactions in Canada

BetMania player confirms payment

Neteller to release funds to US players within 75 days

3VIG (SBR rating D-) players report slow-pays

BetMania complaints hit SBR mailbox

BetMania downgraded to C-

BetMania downgraded from C to C- after multiple slow-pay complaints by Canadian players. BetMania offers Neteller to non-US clients but has limited users to one withdrawal per two week period. Two players report receiving less than the biweekly $2500 maximum requested.

ActionBets now operated by BetEagle

ActionBets (SBR rating D-) now operated by BetEagle (SBR rating C-) which is part of Eagle Data Processing (Eagledp). Due to the financial processing void left by Neteller, many small and medium-sized sportsbooks have opted to allow third party services or larger sportsbooks to service remaining players.

Neteller Releases Statement Regarding U.S. client Funds

Neteller confirms reports that funds in the process of being transferred to U.S.-based users have been "seized." The amount is believed it be no more than $55 million USD. Neteller states that is it is working with the United States Attorney’s Office for the Southern District of New York  in an effort to settle U.S. client accounts. Neteller Feb. 8 Press Release

Neteller cuts off remaining withdrawal options for U.S. citizens.

Six days after the Neteller debit card service was discontinued, U.S. users find they are unable to transfer to peers in other countries. Non-U.S. users currently have the ability to move funds normally. Neteller’s FAQ page was updated today.

Why can’t I perform Peer-to-Peer transfers anymore?
In order to ensure that US members do not use NETELLER with the intent to gamble online, NETELLER is no longer offering its Peer-to-Peer service in the US.
Although Neteller assures players that funds are safe and will be paid after an undisclosed period of time, large balance holders are aggressively pursuing the use of non-US bank accounts to withdraw funds.

Neteller US' electronic funds transfers delayed

Neteller Electronic Funds Transfers (ACHs) delayed until at least the last week of February for U.S. residents. The e-wallet is currently telling players they must wait 4 to 6 weeks for EFTs. Sportsbooks with Neteller merchant accounts have also been told they must wait a minimum of 4 weeks to redeem their funds in full. Neteller is encouraging U.S. residents who hold a Neteller debit card to withdraw the daily limit. Players report the payout method is currently functioning normally.

01.26.2007 Update: Third party debit card provider no longer servicing Neteller. Neteller’s website states: NETELLER is currently unable to transact with USD bank accounts, regardless of the location of the member. Neteller says it is working on the issue. Some account holders are attempting to transfer their funds from Neteller to non USD bank accounts or merchants.

State of gambling industry in US

Sportsbooks tested as payment processors decline service to U.S. gambling industry. Sportsbooks will see an immediate reduction in business now that "e-wallets" such as Neteller, myCitadel Wallet and ATMonline are no longer an option for US-focused gaming companies. Low rated sportsbooks relying on player deposits to operate, as well as dishonest bookmakers who believe it may be more profitable to keep player funds than to expand its business model, are the industry’s primary concern. During this high risk period players are advised to only use sportsbooks with a minimum SBR rating of A-. Players are also advised to expect delays in payout processing time from even the best bookmakers. Many operators are attempting to move money quickly to compensate for high demand on remaining withdrawal options.

Neteller discontinues service to US gamblers

Neteller no longer processing gambling transactions from U.S. residents. The processor stated today that it will continue to allow current U.S. clients to use the service for non-gambling transactions including EFT withdrawals. Electronic check (ACH) processor, Citadel also announced that it will cease to service U.S. bettors. Sportsbooks have already reported an increase in other "E-wallet" services such as Click2Pay, InstaDebit and ATMonline this week. Sportsbooks such as Bodog, which use other electronic check providers, will likely benefit from Citadel’s announcement.

Neteller founders charged with gambling violations

United States Attorney for the Southern District of New York announced today that Neteller founders, Stephen Eric Lawrence and John David Lefebvre have been charged with gambling related violations. Both were charged with U.S.C. 1955, which is the prohibition of illegal gambling businesses; U.S.C. 1956, the laundering of monetary instruments, and U.S.C 1084, the transmission of wagering information, also known as the 1961 Wire Act. Both individuals are Neteller Plc shareholders and neither hold a position with the company.

5Dimes (SBR rating A) now accepting transfers from Pinnacle Sports (SBR rating A+).

5Dimes (SBR rating A) now accepting transfers from Pinnacle Sports (SBR rating A+). There are no fees or minimum amount required. The bonus structure used for new Neteller deposits will apply. Transfer balances will be credited once Pinnacle acknowledges the request sent to its Customer Service Department. The following sportsbooks are also accepting transfers:

BetJamaica (SBR rating A+): The minimum transfer amount is $50. No fees will be applied by BetJamaica. Transferred funds are eligible for available bonuses.
TheGreek (SBR rating A+): The minimum transfer amount is $500. No fees will be applied by TheGreek Sportsbook. Transferred funds are eligible for available bonuses.
WSEX (SBR rating A+): There is no minimum to transfer funds. No fees will be applied by WSEX. A 10% bonus will be applied to funds transferred from Pinnacle Sports.

BetOnUSA players file slow-pay complaints

BetOnUSA (SBR rating D-) users file slow-pay complaints. Players reported slow-pays through various payment methods requested as far back as December 11th. The book told players only that their bank was unable to execute withdrawals and that payouts have since been processed.
 
Player: i just found your site for the first time today because i am having trouble getting money out of betonusa.com. i requested a withdrawl to my neteller account on tuesday of last week for $1500, their e-mail says 24 to 48 hours, but it’s still not there. i requested another $800 today, but i doubt i will ever see that either. i’ve called and been on live help, but noone seems to be able to tell me anything. is there anything i can do to help get my money or am i just pretty much out of luck? thanks for your time.............****

BetUS players complain of payout times

BetUs (SBR rating D) players complain of one week wait for withdrawal. The sportsbook tells SBR that they are "experiencing delays" on eCheck payouts and are now offering to refund betting accounts at the player’s request. BetUs also states that they expect overdue EFT withdrawals to reach bank accounts by Tuesday. Players may wish to request payment by Neteller.
Player: They told me it was processed on monday and as of friday morning nothing is pending to my checking account. I was frightenened to see their rating on your site. I’m new to online gaming and need your assistance. I repeated the information to the Betus customer service rep so I know theirs no problem with my banking information.

Mansion slow-pay complaints

Three Mansion (SBR rating B-) players file slow-pay complaints. Mansion has blamed technical issues and a bank change for the delay.

Player (12/11/2006): I’m waiting on a $5800+ payout on my account from Mansion.com.  The request was made last Tuesday.  On Friday I called to check on the status, they told me I needed to forward my Swift number for the transaction to be processed.  Then on Friday they told me it was going to be processed today (monday).  Today, I contact them and they tell me the delay is due to them changing banks - and that I should receive the money by the end of the week.  The site says it normally takes 2 business days.  I am very nervous.

Mansion switched from Natwest Bank, an RBS Group company that owns other banks based in the United States, to German-based Wirecard Bank AG. Players’ best option may be Neteller as Mansion begins working with its new financial service.

WorldSportCenter closure prompted by criminal charges

WordSportCenter (SBR rating D) closure prompted by criminal charges
The following press release was posted by CNW Group on behalf of the Kahnaawake Gaming Commission.

Kahnawake Gaming Commission suspends CPA held by WSC Management, Inc. Kahnawake, QC, Nov. 30 /CNW Telbec/ - At a meeting today, the Kahnawake Gaming Commission (the "Commission") directed that the Client Provider Authorization ("CPA") held by WSC Management Inc. ("WSC") be suspended, effective immediately. The suspension results from concerns related to criminal charges that have recently been laid against the principal of WSC alleging that he conspired with persons linked with organized crime in Montreal. The Commission decided that these allegations are sufficiently serious and extraordinary that an immediate suspension was necessary to ensure the public interest was not affected in an adverse and material way. The suspension will remain in force unless and until the Commission is provided further information about the allegations in question, at which time WSC’s permit will either be reinstated or revoked.

Some players reported receiving their balances paid in full via Neteller on Tuesday while others were directed to an unknown Costa Rican-based betting website, betting.i

SBR mailbag

SportsInteraction (SBR rating C-): Player reports submitting banking details three times in the month of October. He received an email October 31st stating: Thank you for contacting Sports Interaction. After reviewing your account I see that your bank details have just been updated today! You withdrawal should be reaching you soon. We are truly sorry for your frustration and thank you for your patience.
The player has yet to be paid.

Expekt (SBR rating C): Two players complain that the sportsbook changes the wagered amount as they see fit. No information was sent to the player about the altered bets.

Player: I placed a bet with Expekt, the bet was for £55. I placed the bet and then went to ’pending bets’. It said the bet had been accepted for £55. I then logged into my expekt account the next day and saw that they had rejected £32 of the bet stake. They had done with only about 25 minutes left before the actually bet started.

BetMania (SBR rating B-): Users complain about a one week wait for Neteller payments and a lack of listed rules.

Player: I was wondering if you can look into Betmania for me. I have a $13,000 balance there and have completed my rollover. They are telling me that they can’t process my payouts via Neteller and they are suggesting eCheck. They said a Neteller payout might not be processed until next week. But I want the payout via Neteller and will wait if I have to. Also, how come they don’t disclose any daily payout limits on their website? And they wait until you request a payout to tell you there’s a daily limit?

A Second player complains that over $2,000 in winnings were deleted due to being the result of duplicate parlays. BetMania.com does not list rules prohibiting duplicate parlays and it is allowed by the book’s software.

BetBet, WWTS process Neteller withdrawals

BetBet (SBR rating C-) and WWTS (SBR rating C-) process payments via Neteller to non-US users. Moneybookers withdrawals still pending.

BetPlatinum player reports slow-pay

BetPlatinum (SBR rating D+) player reports slow-pay. The bettor tells SBR that after waiting three days for his Neteller payment, he was sent only $1500 of the $2500 requested.  Platinum has a history of falling behind on withdrawals, but recently told SBR that theses issues have been addressed by its new management. Platinum is expected to update SBR on the status of the remaining funds tomorrow.

GolfingGods (SBR rating D-)

clients submit eight slow-pay complaints in six days. The golf sportsbook is not taking calls or responding to emails. During previous payout droughts, ownership has contacted SBR claiming that withdrawal problems were isolated to specific transfer methods. GolfingGods blamed fake transfer restrictions imposed by Neteller after a surge in payout complaints in December. Players should avoid this book, which is known for its unique golf matchup betting options.

Payouts confirmed from slow-paying sportsbooks

SBR has verified that three players have received a delayed Neteller or wire transfer from SportsInteraction (SBR rating C-) this morning. Management tells SBR that the remaining delinquent Neteller payouts will reach clients no later than tomorrow. The book continues to blame system processing errors for delays. Players who have not already received verification that payment will be processed today should contact SBR or SIA. Players should also check to verify that all deposits have reached the sportsbook and are for the correct amounts. SBR has received over 20 SIA payout complaints with the last week.

09:07 AM CST Update: Three more players report receiving Neteller withdrawals.

GoldingGods (SBR rating D-) player confirms receipt of £1,000 after six month wait and £848 after waiting three months. The player states that the payout was sent after he threatened to chargeback his credit card deposits. Bettors should continue to steer clear of this problem golf sportsbook.

SBR Bill Dozer reports:

GolfingGods (SBR rating D+) slow-paying player $1100 over one week. The bettor has requested a Neteller payout on the 20th for $1700 but has only received a partial payment of $600. The book’s Managing Director Jason, tells the player he must wait until later this week due to insufficient funds in his Neteller merchant account. GolfingGods has not offered the user an alternate payout method.

SBR Bill Dozer reports:

New World Gaming licensee, USDbet (SBR rating D+) pays player via Firepay after 13 day wait. Gambling.net (SBR rating B-), another book using EFS processing, sends player a five-figure check instead of Neteller transfer as requested.

SBR speaks with WagerWeb (SBR rating B) management

WagerWeb has agreed to prorate all bonuses in cases where the house termintates the original incentive agreement and relationship with player due to sharp play. Management tells SBR they will also allow such players to exceed its normal daily Neteller limits so the bettor has the ability to wager elsewhere. WagerWeb offers bank wire and checks for larger sums.

BetOnSports blaming processors for inability to pay.

The manner in which BetOnSports handled the US District Court indictment has been scrutinized by everyone familiar with the situation. Now that the sportsbook has announced it will close and does not have all player funds, the finger pointing has ensued.

Recent reports suggested that BOS was unable to pay players because funds were inaccessible. An Associated Press news release published yesterday on Yahoo News stated "...because of the judge’s order on July 17, some payment processors, or e-wallets as they’re known, have stopped doing business with BetOnSports." AP News interviewed an unnamed BOS executive who stated, "BetOnSports has no way to transfer the bulk of the pending wagers or deposits to gamblers."

Today’s shareholder statement infers that the book’s ability to pay players depends on future earnings and "the Company’s ability to persuade banks and cash processors to release its funds." View full shareholders statement.

Neteller tells SBR that was not the case with its BOS merchant service. Once a sportsbook chooses to cease operating, Neteller’s policy is to freeze the merchant account. BetOnSports made its intention to suspend operating clear when it released a statement shortly after the indictment was unsealed.

Sportsbook operators and industry analysts tell SBR that BOS overreacted to the affect the indictment would have on the company’s public stock value. BetOnSports Plc is believed to have ceased operating in order to freeze share prices. This left financial processors with no choice but to follow with a suspension on merchant transfers.

Kevin

InstantActionSports

(SBR rating C-) players requesting Neteller forced to wait or take Western Union and absorb fees. The sportsbook’s Neteller merchant account has been underfunded for over a month. SBR has advised IAS to refund clients for fees above the cost of the requested Neteller transfer.
Note: InstantActionSports has processed at least one Neteller payout today for $8,000.

SBR Bill Dozer reports:

StanJames (SBR rating B-) no longer servicing American bettors.
"I can confirm in the last 24 hours our company has decided that for the time being,at least until we get some clarity on the current situation with non US bookmaking companies,we will not be accepting wagers from US clients." - Stan James Customer Service
The sportsbook recently added Neteller as a banking option and began its first marketing campaign directed to US gamblers.

ActionBets (SBR rating D-) Update:

Actionbets tells SBR they expect the next bank wire, which is in the amount of $50,000, to reach Neteller on Wednesday. The sum will not clear all debt to players, but the sportsbook states that each customer with a pending withdrawal will receive, at minimum, a partial payment.

7/13/2006 5:35:24 PM Update: Actionbets sends installments of up to $2,000 to players owed.

SBR Bill Dozer reports:

SBR has confirmed that multiple ActionBets (SBR rating D-) account holders have received portions of their withdrawal requests. The book tells SBR that one of the bank wires has reached the merchant account that was responsible Monday’s Neteller payouts. ActionBets is entering its third straight week in delinquent status.

7/5/2006 1:56:32 PM Update: ActionBets’ response to player requests: "I’m sorry to inform you that we cannot process anymore payments until our Neteller balance is renewed again in less than a week. Excuse the delay and trust our efforts in paying you as soon as we can."

SBR Bill Dozer reports:

ActionBets (SBR rating D+) one week behind on withdrawals. The book has been able to send some partial payments thanks to new deposits. Today, a player reported receiving a $2,000 Neteller payout in response to a $5,000 request. Actionbets’ delinquent amount exceeds $100,000. Large balance holders are waiting for ownership to fund merchant accounts.

Bet4Aces (SBR rating D-) players hope latest payout promises are fulfilled.

Bet4Aces, which continues to miss its scheduled withdrawal dates, claims they will be able to process Neteller transfers this week. Some players have been waiting for their funds for over 3 weeks. Player inquires over LiveChat today: 

Please wait for a site operator to respond.
You are now chatting with ’John’
John: welcome to bet4aces
John: how may I help you
you: A*****
you: You know the question, John.
John: sure and the answer is sir
John: we will be paying finally
John: all neteller members early this week
John: coming week
you: OK, just thought I’d check.

SBR Bill Dozer reports:

StanJames (SBR rating B-) targets American betting market; adds Neteller as banking option. The sportsbook says it will add Moneybookers next month. SBR readers have complained that the book’s prices are too high, with some US sports betting carrying double the standard vig.

ActionBets (SBR rating C-)

sending Western Union payments in place of Neteller requests. ActionBets tells SBR it will conclude a fraud investigation, which involves a group of players brought to the sportsbook by a staff member, before the end of the week. The sportsbook’s rating will be reevaluated Monday.

ActionBets downgraded from C to C-

SBR has received reports of the following: increased bonus roll-over requirements after bonus terms have been met, Actionbets asking for 4 days to process Neteller withdrawals, solicitations from an Actionbets employee to play at a different unrelated sportsbook, and withdrawals denied during 2 week fraud investigations taking place while account holders are allowed to wager. SBR to speak with management in the morning.

SportsInteraction

(SBR rating C+) player waits 20 days for Neteller withdrawal. SIA blames the company’s security system for the hold. Management tells SBR the procedure has been modified to prevent future delays and they will be issuing a written apology to the bettor. SIA has also stated that players will no longer be required to provide a social security number.

Bet4Aces (SBR rating D)

tells SBR they will not be able to process payouts until Friday, possibly Monday. The sportsbook blames new bank wire problems for the latest failed attempt to move money to their Neteller merchant and local bank account.

New complaint of funds confiscation against BetOnSports (SBR rating C-).

The bettor lost $23,000 to the sportsbook since May 12th before his last deposit on Thursday of $4,000. The player claims the clerk offered him a 30% sportsbook bonus if he would be willing to double his usual deposit of $2,000  to $4000, which he did. The bettor went on to bring his balance to $20,984.87. On Saturday the account was frozen; the sportsbook telling him he was suspected of being part of a "syndicate." Today, $15,600 was sent to his Neteller account, $5,384 less than his balance. The player also holds accounts at BetOnSports Plc sites, MVP Sportsbook (SBR rating C-) and Millennium (SBR rating C-), and  states he has lost $8900 combined.

Update: BOS Management tells SBR they will once again be reviewing their decision on both cases today.

SBR mailbag: SportsInteraction (SBR rating C+) clients complain of payout delays.

Three players complained this week of payout delays caused by account audits and internal errors. SIA uses a third party service for fraud control which has told players they must provide their social security number before the book can process a withdrawal. SportsInteraction management tells SBR they intend to change their procedure to avoid inconveniencing established players. SBR has advised SIA to eliminate the social security number requirement or inform players that this will be requested in the book’s Terms Of Service.

Player: "I have had an account with sportsinteraction.com for over a year now, but have never made a withdrawl.  I recently attempted to make a withdrawl and it said my neteller account was in use by another account.  After almost a month of phone calls we figured out it was because I played at SIAcasino as well, and the problem was fixed in my account.  Last thursday I made a withdrawl for $2000 and it went through fine on the site, and the amount was deducted from my balence.

A week later the money still has not been sent to my neteller account.  And they are sending emails asking for my social security number and other details about my family I refuse to give to an offshore sportsbook.  Please keep in mind this is the same neteller account I used to deposit.  This is ridiclious, and no one should have to deal with a month long ordeal to get a payout.  Please help!!!!!!"

NoJuice Sports (SBR rating D-) "hoping for infusion of cash"

NoJuice tells SBR that the sportsbook is still waiting for $40,000 to arrive by wire to Neteller but admits that they will require an "infusion of cash" from partners to process further payouts. When SBR inquired about the sporadic partial payments sent out this week, we were told that "people are still depositing and as soon as that money comes in, it goes right back out."

SBR Bill Dozer reports:

NoJuice Sports (SBR rating D) blaming payout delays on three lost bank wires, totaling $40,000. Management states that bank checks and bank wires are offered; however normal processing may require an additional week. Customer service tells SBR that other instant-transfer methods such as Moneybookers and InstaDebit are only available for deposits citing a "new processing system". NoJuice has been downgraded from D+ to D.

Note: SBR expects a rise in payout complaints this week after Neteller informed Costa Rica bookmakers that they would no longer accept emergency/instant account-to-account tranfers through Costa Rican banks.  All merchant deposits must be sent to Neteller’s bank account in the United Kingdom via standard wire. This change may affect the liquidity of small sportsbooks, and require multiple merchant accounts be adequately funded.

Bet4Aces (SBR rating D+)

schedules player’s $1,800 Neteller payout for fourth business day. Backlogged withdrawal requests will likely be a problem until the book adds sufficient banking resources. Players should be cautious while this new sportsbook struggles through the start-up process.
Update 5/31/2006 6:30:23 PM: Bet4Aces processes withdrawal today, a day before forecasted.

SBR Bill Dozer reports:

WagerTonight  (SBR rating D+) botches player’s withdrawal. SBR has received an influx of complaints from players with Sportingbet Plc & World Gaming licensees who have received bank checks days or weeks after Neteller withdrawals were requested. Players are frustrated by banking fees and the inability to deposit their funds at a different sportsbook immediately via Neteller.

Player: I recently asked for a Neteller withdrawal from WagerTonight, which was denied. Upon reasking, I was sent an e-mail confirming that my payout for 2000USD has been sent via FedEx as a check. I got on Live Help with WagerTonight, who told me that due to the fact that because my deposit wasn’t via Neteller, which I assured him it was, my payout couldn’t be via Neteller. He denied any record of a Neteller deposit, then found one and assured me the check would get to me by 3 working days. After 6 working days and no check, I got back on Live Help and heard the same line again and was told to contact FedEx myself to find where the check was. It wasn’t delivered as WagerTonight had issued the wrong address to them. It finally arrived and will now take approximately 6 weeks to clear as well as incurring a $50AUSD fee. I am most disapointed in WagerTonight’s service and won’t be using them again.

Hollywood Sportsbook (SBR rating C)

players continue to complain about problems redeeming funds and accessing account history.
Player: "I asked for a payout thurs. and checked in on Sat. I was told it will be there Sat. then sunday,monday,tuesday,,,,Not sure if I am getting it and I am always asked give it another 24 to 48 hours."

SBR has verified that multiple 5 figure withdrawals have been received by Hollywood players. Clients can feel confident that their funds will reach them, although Neteller payouts have taken as long as two weeks. Hollywood customer service tells SBR that they continue to work with new hosting services management on administrative issues responsible for excessive delays. 

Third

Bet4aces (SBR rating D+) client complains during past week that the sportsbook misses scheduled withdrawal mark. Bet4Aces acknowledges difficulties moving funds to Neteller but has not made alternate banking options available to players. The bettor hopes to receive his Neteller transfer tomorrow, the fourth business day.

Player: "I requested a $2K payout at 8:30AM on Tuesday and was told I’d have my money on Wednesday. Their processing window is 24-48 hrs for Neteller. But didn’t get the payout on Wed, and Thursday (today) I called them and was told I’d get it for sure this evening." "I still wonder if I’ll get the payout on Friday afternoon. This is really poor service. Tuesday AM requests not being processed until Friday afternoon???"

SBR Bill Dozer reports: Hollywood (SBR rating C+)

clients suffer during transition to World Gaming system. Players have complained of missing transaction history and pending wagers, misgraded bets, slow-payment and withdrawals processed by check in the place of Neteller requests. Players requesting a Neteller withdrawal are being asked to deposit $20 in order to link Neteller accounts to the client ID in the new World Gaming system. SBR recommends avoiding this sportsbook during the transition period. Clients with a complaint or feedback may contact Assistance@SportsbookReview.com.

SBR Bill Dozer reports: Bet4Aces (SBR rating D+) Slow-pay

A Bet4aces player has been waiting since Thursday for a Neteller payout of $2500. The book blames the delay on the challenges of banking in Costa Rica and says it plans to expand its financial resources to other countries. Bet4Aces states they are funding the company bank account today. SBR to update report when player is paid in full.

BookTheBet (SBR rating D-)

player waiting two weeks for $1200 Neteller withdrawal. The sportsbook has refused to send funds by alternate banking methods and would not provide a reason for lack of payment. This marks the third slow-paid BookTheBet player to file a complaint.

PlayWePay (SBR rating D+)

player reports the book is unable to fill his $2,500 Neteller withdrawal request receiving $880 after waiting one week. PWP confirmed that the request would be fulfilled in three installments.
5/10/2006 (10:16:55 PM) UPDATE: Player receives final payment and corrects initial report saying he has waited one week and not two for the first installment as per PWP’s log.

WagerWeb upgraded to B.

The sportsbook previously imposed a $20 Neteller fee for each withdrawal limited to $1,000 per day. SBR has received positive player feedback since the sportsbook began processing all Neteller transactions at no charge. Players can receive $5,000 per week via Neteller, although the $1,000 daily limit is still in place. Ownership told SBR of plans to increase the the daily limit prior to the start of the football season. WagerWeb has reduced the cost of bank wires from $70 to $50 and launched a new website since SBR’s previous upgrade to B- in January. Players are encouraged to send feedback to Assistance@SportsbookReview.com

SBR Bill Dozer reports:

SBR has learned that SandalsWager(SBR rating F-) is functioning as a post-up sportsbook serviced by turnkey service provider, International Data Solutions (IDS). Vince, the owner of the sportsbook who previously worked for scam sites, BetWGN and SunsetSports is using the Neteller merchant code sand4171 to accept deposits. Neteller and IDS have been notified of the no-pay complaint.

SBR Bill Dozer reports: BetonStars(SBR rating D) continues to struggle to keep merchant accounts funded.

The sportsbook relocated to its new office on 2/08/06 and management assured SBR that this would be the company’s turning point. BetonStars has since experienced persistent technical difficulties and players continue to report having to wait for their withdrawals. Customer service manager, John, recently left the company to join Bet4Aces(SBR rating D-).

Player: "I have been having a problem getting paid by BetonStars. I requested a $2500 Neteller payout on Monday (13th) and have yet to receive it. I called them back on Tues and Wed to re-request the payout and they said that I was "first on their list" to receive money but at this time they had no money in their Neteller account. They said they were waiting on funds to clear. Anyway, I waited Thurs and Fri, even placing a $1000 on Fri night (and losing). I just called to check the progress of my withdrawl and they said the customer service department was closed but they could process it for me and I should get it Monday (they didn’t say why it hadn’t been processed on Thurs or Fri). I will let you know what happens but I have a bad feeling about this. This is the first time I have ever used a Sportsbook of questionable reputation and I have learned my lesson. I don’t know if you have had any other complaints recently, but I don’t want anyone else to go through what I have gone through so I thought I should let you know."

SBR Bill Dozer reports:

BetPlatinum payout complaints continue. The sportsbook was recently downgraded from C- to D+ after slow-paying clients while increasing bonus offers. Players should avoid Platinum and its 30 to 50% bonus promotions at this time.

"I saw the report posted on your website regarding the payout delays with BetPlatinum. Actually, I am having the same problem. I originally requested $2500 payout, but so far I have only received $2000. I know $500 might not be a lot. But I have been so frustrated about the way how they handle this matter. They kept telling me the money is going to be in my Neteller account next day. It has been almost one week (I started to request the payout since last Friday 2/17) and I still have not received the remaining $500."

SBR Bill Dozer reports:

BetPlatinum(SBR rating C-) players complain of payout delays. One user reports waiting three weeks. Management tells SBR they incurred large losses due to an unadvised 30% cash bonus offer promoted by the book’s marketing department; and admits their Neteller merchant account has been under-funded for over one week. SBR has confirmed that at least one player has been paid in full today. Platinum states that they can process payouts through methods other than Neteller. Those waiting for a withdrawals should contact SBR.

SBR Bill Dozer reports:

BetonStars(SBR rating D-) phones and livechat down during office move. The migration began two days after the Super Bowl which is the most common time for a failing book to pull the plug. The fast-busy phone signal had players concerned. BetonStars has allowed SBR to visit and take pictures during the setup of their new office.
The sportsbook blames nervous clients for emptying its Neteller merchant account. One player has been waiting for a $1500 Neteller payout since the weekend. Management tells SBR that they expect to have a funded Neteller account, as well as a working phone system tomorrow.
2/9/2006 (3:37:57 PM) Update: Player paid in full. 

SBR Bill Dozer reports:

SBRforum poster complains Royal Sports(SBR rating D) unable to process payout.

"...reloaded recently and did the same thing only this time my Neteller payout was delayed...made the request on Monday and still don’t have the money Friday night...kept getting the run around from customer service saying they are having Neteller problems due to an unusually large amount of Neteller payouts they recently processed they have exhausted their Neteller funds and need to delay payouts....Very scary explanation."

SBR has received two other withdrawal complaints from the company’s users, one from BetRoyal sister site EvertonBet(SBR rating D), within the past week.

SBR Bill Dozer reports:

BetonStars(SBR rating D-) tells SBR they are waitng for a $10,000 deposit to clear its Neteller merchant account in order to pay slow-paid bettors. When asked how they planned to pay players beyond this relatively small sum, management replied: "We will have enough left over to pay other players". BetonStars players now fear that the book will rely on a profitable Super Bowl from the few clients that remain. SBR and slow-paid players were originally assured that this latest wire would clear on January 24th.

BetOnStars(SBR rating D-) players nervously trying to get payouts.

This sportsbook was heavily promoted by a slippery outfit and their associates that specialize in promoting new and dangerous sportsbooks. Sources in Costa Rica claim they are looking for a buyer. TOW, BetOnStars main promoter, had earlier reported that BetOnStars management had left, that their Neteller bank account was empty and that poor business decissions had hurt them. Less than two hours after making the statement TOW said their report was completely false and that the book was actually very healthy. Most industry observers have speculated that this book is now just limping along looking for a bailout partner. 

Player writes SBR:
"Jay, (BetOnStars General Manager)
I have written and called you almost a dozen times and have not heard back from you.  We had agreed almost 2 weeks ago that you would process payouts for my money as soon as I met the 20x rollover requirement.
I continued to bet as per your assurance and met that rollover 8 days ago.  I have not received a dime.
You have sent me explicit emails stating that the accounting department would process a withrawal "ASAP" last Wednesday, but no such thing was ever done."

Players can avoid unscrupulous promoters and high risk sportsbooks by joining only those sportsbooks with an SBR rating of B+ or better.

BetOnStars(SBR rating D-) It has been reported that there has been a management change and slow pays.

The sportsbook’s main advertiser, who specializes in promoting high risk sportsbooks, reported that BetOnStars was slow paying, had an empty Neteller bank account, that their manager had left and that they had made some "seriously bad business decisions". Later the promoter retracted the statement claiming it was a "misunderstanding" and that the sports book was fine. We can not tell what is true and what is spin at this point.
 
Players are strongly advised to not have ANY money on deposit at new sportsbooks.

SBR Bill Dozer reports: AllSportsCasino(SBR rating D) customer slow-paid.

The player has waited six days for a Neteller transaction while the funds have already been deducted from his account balance. The AllSportsCasino family of sportsbooks has received its lowest grade to date this December due to multiple payout complaints. One player has recently reported receiving a timely four-figure payout.

SBR Bill Dozer reports:

MySportsbook(SBR rating D+) shorts bettor $700, cites "bonus abuse" as reason. The player has been with the book for three months earning multiple reload bonuses, but has not violated any listed rules. His account activity was subjectively labeled for abusing bonuses. Below is the email to the player from management.

Mr xxxx;
Unfortunately, after the fraud department reviewed your case, it was determine that the account in question was made with the purpose of bonus abusing, therefore, it will remain inactive. According to our records the amount deposited is equal to the amount withdrawn, therefore, no monies are owed in order to offset the funds used via Neteller. Best Regards.

In more severe cases, players who have made a profit wagering saw their winnings confiscated as well. Sportingbet management has taken a hard stance against players who treat their incentives as something more than a novelty. It is evident that management may decide not to pay players after reviewing the bettor’s history over the life of the account.

SBR Bill Dozer reports:

ParlayCardZ, part of the Horizon Twenty Group, slow-paying client $10,000 since 12/22/05. The player initially requested $5,000 via Neteller the morning of 10/22, but was told the merchant account was not funded. ParlayCardZ then took the player’s banking information in order to process a $10,000 bank wire, but has blamed the holidays as the reason the funds have not yet been deducted from the bettor’s account. SBR has contacted management, who claims their bank, Bank of Costa Rica, has been closed since the 23rd and will remain closed until the 2nd, when the wire will be sent. SBR has contacted the bank which was open on the 22nd, 23rd, and from the 26th through today until 6:00 PM. ParlayCardZ remains unable or unwilling to send payment to the customer via Neteller. The sportsbook will be under review while this withdrawal is pending and Neteller issues are addressed. The Horizon Twenty Group, which includes LasPalmas, has been downgraded to C.

SBR Bill Dozer reports:

BetOnStars(SBR rating D+) player waiting since Tuesday morning for $2500 Neteller payout. Player states he was told Neteller was unfunded and that they "are waiting for a check to clear". He was promised his funds on each of the past two days, and is hoping to receive his withdrawal before accounting closes for the holiday.

SBR Bill Dozer reports:

Player slow-paid by AllSportsCasino(SBR rating D). The bettor’s account was closed nearly one month ago after he was labeled a "wiseguy". He has been waiting for his balance of $1103 since.  This marks the fourth payout complaint form the Phoenix Rising Group. Management claims that "accounting is backlogged" due to the "holidays", "Neteller upgrades" and a "server outage".
Phoenix Rising is a very small sportsbook that operates with a customer service staff of two. The book was likely hurt by the public’s success this football season. These recent payout complaints are the first from this book’s players. ASC has been covered in the SBR rating guide for over two years.

Phoenix Rising LTD Sportsbooks
AllSportsCasino
BetBookie
BestBetBookie
MrSportsbet
BookASport
CustomBets
Bookie-Casino

SBR Bill Dozer reports:

GolfingGods(SBR rating D-) owner comments on recent difficulties, assures SBR accounting issues have been addressed.
"I can thankfully report that our Neteller situation is now corrected and we are free to move unlimited funds to client accounts through Neteller. As you know we were restricted previously but I am glad to say that our bank (Royal Bank of Scotland) and Neteller have now lifted restrictions."
"We are both aware of the initial difficulties faced by Golfinggods but as I have pointed out in this email these issues have now been resolved. I look forward to working with you to achieve a better rating for my company on the Sports Book Review."

GolfingGods had previously blamed payout delays on limitations put in place by Neteller although alternate withdrawal options were not made available. All players who have complained of payout delays to SBR have been paid in full as of September. 

TOW management meets BetRoyal (SBR rating D-)

management to explain recent issues, disclose their short and medium term plans and re open a line of communication. Management tells TOW that they are still unable to process payout via checks within industry standard timeframes. Some significant delays may therefore be expected from time when requesting payouts via cashiers checks. However they disclosed their available Neteller balance which appears to be within industry average levels. Management discarded circulating rumors about a possible demise, indicating that said rumors may have been fueled by a couple of recently dismissed middle managers....

SBR mailbag: Actionbets player submits negative feedback.

Player reports ActionBets(SBR rating C) refusing to honor free monthly Neteller withdrawal as stated on website. Player also complains that his payout request was initially denied resulting in a one day delay.

"I requested a $4532 Neteller withdrawal via their website on the evening of Sunday Nov. 27. The funds, minus fees, were sent promptly after I re-submitted the withdrawal request. They do not process payouts on Monday that are submitted over a weekend. I have received the funds minus $60. $30 for each Neteller transaction required to send the payout." "I don’t feel this is consistent with what is stated on actionbets’ website"

SCAM ALERT:

Bet4Aces is the new website for scambook, BetGateway (SBR rating F-). BetGateway has been off-line for two days and active players are now being asked to log in at Bet4Aces and use Bet4Aces’ Neteller merchant account. This is the latest scam site from former VIPBetZone (SBR rating F-) owership.

SBR Bill Dozer reports:

New sportsbook WestCoastWagers soliciting players with Sony Playstations as signup bonuses. The only games bettors are likely to see are those this book plays when asked for a withdrawal. WestCoastWagers is part of the Futurebet Group which is months behind in Neteller payouts. WestCoastWagers inherits Futurebet rating of D-.

SBR Bill Dozer reports:

PlayersTime Group downgraded to F after FirstClassSportsbook remains offline for 4th day without player contact. Players can request payouts from PlayersTime through Neteller’s website using the merchant code PLAY2870 but PlayersTime has made it clear that they will not honor payout requests "at this time". All PlayersTime books utilize the same merchant account. The company will remain on SBR’s Blacklist until all FCS users are paid.

SBR Bill Dozer reports:

Oasis (SBR rating C-) steals portion of player balance. The sportsbook has decided to terminate relationship with winning player, but instead of paying him in full, the book is deducting funds in the amount of $1,000 of already-earned bonuses and retroactively charging him fees for Neteller deposits for the life of his account. These fees amount to $780. Wilson, Oasis’ Client Services Manager, agrees that this player did not violate any rules and that the possibility of sticking players with fees should be noted on the website. Currently Oasis lists free Neteller deposits as an incentive and there is no mention of the potential for these fees to be passed on to the player at a later date.

SBR Bill Dozer reports:

777Rock (SBR rating C-) ends partnership with Dimebetting (SBR rating D), switches to ASI software. Two months after bailing out insolvent Dimebetting and launching on the Dimebetting platform, 777Rock ends affiliation with the sportsbook and moves to office in Santa Ana, Costa Rica. 777Rock will be reassessed after completing plans to upgrade website and to add Neteller and credit card processing in mid December. 777Rock ownership is known for its successful credit business and tells SBR that they are now using the facilities of one of the industry’s largest credit operations.

Gibraltar (SBR rating C-) UPDATE:

Management agrees to pay player $1,900 and change policy. Gibraltar’s General Manager, Andrew, tells SBR that the player will receive free-play bonus winnings via Neteller by 6PM tomorrow. Andrew also states that Gibraltar will no longer confiscate free-play winnings when the relationship with the player is terminated by the sportsbook.

SBR Bill Dozer reports: Two Royal Sports (SBR rating D) bettors complain of payout problems.

"Hello , I’ve been trying to withdraw $2000 for the last 4 days ,i know its not panic time yet however the worrying part is the lies they tell , "ok it will be in your a/c tomorrow etc etc " , after numerous phone calls , e-mails , live chat there csd supervisor george has just informed me that after checking with accounting ,they don’t have any record of my request , what bull****, he tells me he has personally now put in the withdrawl request and i should have the money in my neteller a/c within 48 hours , if this doesn,t happen what can i do , appart from coping it up the kazoo? I have had many dealings with on-line sportsbooks and this is the first time I’ve had a problem ,I used to check with your site before opening new a/cs butI stopped, i guess i got complacent , well this is a wake up call , i won’t be opening any a/c,s in future without at least a c rating from you guys ."

"I have an account with BetRoyal which i opened about two weeks ago. I loaded it up with $400 using click2pay and went on a great run. My balance now is over $6,000. For the past few days i have been given the run around about payment. they are telling me since i used click2pay they have to figure out another way to pay me back other than what i had requested (bank check, western union). thank you"

It is unknown if these are isolated cases or the beginning of Royal’s latest accounting problem. Curently SBR is monitoring only the two complaints shown above.

SBR Bill Dozer reports:

BetOnUSA (SBR rating D-) slow-paying customer owed $4,700. The player’s first payout request was in the form of a check that had bounced. The player is also waiting for a Neteller payout for over a week. BetonUSA complaints have been on the rise since the start of football season. The book has refused to pay bettors who have won funds from promotional accounts. A player who deposited $1,000 is being stiffed $1,500 in football winnings.

SBR Bill Dozer reports: Futurebet payout problems continue.

SBR receives weekly complaints like this one, from players wondering if they will ever be paid. 

"Hey SBR, I requested a neteller withdrawal from SportsbookUSA on 9/19 and I still haven’t received any payout as of 9/26 even though on their website it says neteller withdrwals take 24-48 hours.  I’ve copy and pasted a conversation I had with a  customer service rep on live support, my screen name is XXXX and his is Dimitri."

** You are now speaking with Dimitri, Player Support.
**Dimitri : Hello. You’ve reached Player Support. How may I assist you?
XXXX : Hi Dimitri, I requested a neteller withdrawal on 9/19 and it still hasn’t been processed yet
Dimitri : Let me look into that. What is your username, please?
XXXX : Account # ******
XXXX : username *******
Dimitri : Thanks, that will work.
Dimitri : I see you are with the SportsbookUSA.com. They are currently in a state of delay with all of the withdrawals. It has been an issue for over three months now, but we have heard from the Accounts department that all delays will be resolved very soon.
Dimitri : I am sorry we do not have a certain estimate for the date when your withdrawal will be processed, though.
Dimitri : Is there anything else I can assist you with?
XXXX : you mean some people haven’t been able to get their money for 3 months?
Dimitri : Yes, but the delays are being resolved now.
XXXX : ok
Dimitri : Although I do not have an estimate for when the withdrawal will be processed, I am certain it will not take as long as three months. 
XXXX : oh thats nice, you really should change your pa

SBR Bill Dozer reports:

SportsFanatik (SBR rating D+) sends withdrawal to player via regular mail, adding a two week processing delay to what should have been an instant Neteller transfer. Accounting is unwilling or unable to rectify the error. This SportsFanatik complaint is one of many from Sportingbet Plc players that now reach SBR almost daily. IWager (SBR rating C-), a sister book, is very close to obtaining the same D+ rating. IWager has little control over its poker service, which has frozen yet another player account without valid reason. The player has waited for his funds or an explanation for almost two months.

SBR Bill Dozer reports:

BetonSports (SBR rating D+) customer files slow-pay complaint. The player reports that his account has been debited $2,000 for a Neteller payout that he has not received.

"I currently have a balance with them of 5,280. I called up Monday asking for a payout and some lady told me that they would call me back because they are still looking over my account because of some scores of games. Of course they never called me back. Ok next day which was Tuesday i get a guy from the payout department named Devin. He was a really nice guy he took my info. and he told me i would send me a neteller payout by midnight last night. Of course it never came. I called today and they were like it should have gotten there already meaning the Neteller payout. My account balance reads 3,280.  I have no idea what is going on right now and i can’t even sleep."
UpDate 9/22/05: Player receives $2,000 payout via Neteller

SBR Bill Dozer reports:

PlayersTime (SBR rating D-) now stating that payouts will not be processed until Monday, meaning the book will go one week without paying a customer. Below is an excerpt from a chat between a disgruntled player and customer service. PlayersTime has been downgraded from D+ to D-.

You are now chatting with ’Customer Service’
Customer Service: This is customer service, how may I help you?
Visitor: Is Playterstime able to make payouts to Neteller yet?
Customer Service: no not yet
Visitor: why?
Customer Service: hopefully on Monday
Customer Service: we are still not setup with the neteller interface
Customer Service: we apologize for the delay
Visitor: Can I deposit to play football over the weekend? I’m trying to ask if I can make a damn deposit by Neteller?
Customer Service: yes deposits yes, you can deposit thru neteller and western union
Visitor: Then why can’t you make a payout?
Customer Service: because we cannot subtract amounts from your account yet but neteller deposits hit you account automatically
Visitor: Thats Bull****, How can you add it but not subtract?
Customer Service: it is not manually inserted like withdrawals are

SBR Bill Dozer reports:

Royal Sports (SBR rating D) player waiting 18 days for bank wire payment. BetRoyal tells SBR that the payout was processed today but will not appear in the player’s account for another week. 

A 2nd player also voices his frustration while waiting two weeks for a $10,000 bank check. 
"I am a long time high dollar handicapper and I am having a nightmare experience with betroyal.com better known as Royal sports. I am up about 40k and I have been trying to get paid for weeks now. Every neteller withdraw I have asked for is delayed and takes several phone calls to get it through. I also requested a 10,000 check payment but I am at 2 weeks and doubtful it will be any time soon."

SBR Bill Dozer reports:

Heritage Sports (SBR rating B+) removes clause allowing for 5% Neteller withdrawal charges. Management tells SBR that the clause was a preemptive measure meant to deter bonus abusers and that there has not been an instance were a player incurred this fee. Players can now feel confident that Neteller withdrawals are processed 7 days a week at no charge. This adjustment along with an influx of positive feedback has earned Heritage an upgrade to B+.

SBR Bill Dozer reports:

QuicksilverSports (SBR rating D-) yet to process $2200 Neteller withdrawal requested on 7/18/05.
"I requested a withdrawl of $2200 ( neteller ) on 7-18 via email. They never acknowledged the email or processed the request. I called a few days after that and have called constantly since. I have been promised either a Neteller withdrawl or a check on a number of occasions, as of yet, nothing but stories. I changed the requested amount to 3500 as concerns grew. The odd thing is when I do talk with Bob, he seems sincere, but never follows thru. In times past, they had processed a couple of withdrawls without incident. I have been pursuing this for almost a month non-stop and would appreciate any help you might offer."

QuickSilver has informed the player that a partial payment has been sent by regular mail. SBR to monitor payout progress.

SBR Bill Dozer reports:

GolfingGods (SBR rating D) refuses to pay players via check and bank wire and are slow-paying via Neteller. Large winners have become frustrated with GolfingGods’ unwillingness to process withdrawals by the advertised payout methods. Players are reporting sporadic Neteller payouts for no more than $1500 each. The majority of these withdrawal requests have been declined.

SBR Bill Dozer reports:

SBR receives new slow-pay complaint from GolfingGods (SBR rating D) customer. These complaints are magnified by GolfingGods not responding to emails or offering a reason for declining Neteller withdrawal requests. SBR to investigate this issue further.

Weekend Slow-pay Complaints:

TheCasinoFiles (SBR rating F+): owes player $2675 since last March. PlayerSupport assures SBR that a reasonable payment plan will be in place by Tuesday.
BetRoyal (SBR rating D-): owes player Neteller payout for $2500 since last Wednesday. SBR now has complaints from three players with outstanding withdrawal requests.
GolfingGods (SBR rating D): Player reports being asked to wait one week for his Neteller withdrawal. SBR has also received recent customer service complaints against GolfingGods.

SBR Bill Dozer reports:

SportsInteration (SBR rating D+) punishing player for winning too much? SBR has received four SIA payout complaints in the month of June. This latest complaint comes from a player who has been unable to enjoy his gambling winnings. SIA has yet to respond to our inquiries about this issue.

"Hi, I was recently booted from sportsinteraction.com because they claimed that I had more or less won too much.  That’s fine. They cancelled my account over a week ago and said the rest of the money would be sent to my Neteller account.  After two days I emailed Owen from SIA back asking for a status and he told me "it’s been sent to processing".  A week later I still have not received the $6,007 SIA still owes me."
Update 6/28/2005 4:59 PM: Player paid in full

SBR Bill Dozer reports: Players frustrated with SportsInteraction (SBR rating D+) slow-pays.

One player complains that he was asked to send the same identity verification documents three times. On 5/5/05 SIA had confirmed by email that all required documentation had been provided and that his bank wire would reach him in two days. Management tells SBR that they are currently investigating why the player has not yet received his $2,930 withdrawal. A second player reports experiencing similar problems attempting to redeem $2800 via Neteller. SBR will update each of these situations when both individuals receive payment in full.

SBR Bill Dozer reports:

Gibraltar (SBR rating C) confiscates customer funds. The book decided they no longer desired a player’s business and agreed to pay him in full. When he received his Neteller withdrawal he found that his bonus, and winnings derived from his free-play bonus, had been deducted. The player exceeded his roll-over requirement, yet Gibraltar kept a total of $577 that was previously included in his account balance.

“In the conversation, I was told that I will receive my full account balance, minus the $30 fee for neteller withdrawal, within the day. When I received my funds from Neteller, I realized that they’ve deducted $607.5 from my account ($150 initial deposit bonus + $427.5 won on freeplay + $30 withdrawal fee). I called them and I was referred to “Andrew" who is the manager. He told me that they do not want my action and they have the right to confiscate that money and he would not need to give me any more explanation on that because they are operating a business and it is their right to deduct my winnings from my free-play as well as the initial deposit bonus. No appropriate reasons were given. He also mentioned that I’ve won some money with them and they’ve paid me." -L.C

Sister sportsbook BettorsTrust (SBR rating D+) was also guilty of this same action last month. However, management promptly reversed this decision when SBR inquired on the player’s behalf. Players must be able to count bonus monies as part of their account balance when wagering requirements have been legitimately met. SBR to once again inquire with management.

SBR Bill Dozer reports:

SportsbookUSA (SBR rating D-) and multiple sister Futurebet sportsbooks exit SBR’s Blacklist. Although the company’s withdrawals are severely delayed, an F rating is no longer justified. Management tells SBR that SportsbookUSA will pick up the tab for other Futurebet sites that can not meet their obligation as was the case with Oceansbet (SBR rating F-). It should be noted that all Futurebet books are requiring at least two weeks to process Neteller payouts.

SBR Bill Dozer reports:

SportsbookReview receives a new batch of complaints against the Sportingbet Group. SportingbetUSA (SBR rating C) continues to delay withdrawal requests by performing account audits. More than a few players have also complained that SportingbetUSA payouts have been delivered by check, despite the fact that they had requested their funds via Neteller. In some countries players are forced to pay large processing fees when cashing these checks. The book has declined player requests to reimburse these costs. These lapses in customer service have resulted in a downgrade of SBTusa from C+ to C.

SBR mailbag: Customer Service Complaints

Intertops (SBR rating C+) – Customers complain that Intertops now taking three business days to process Neteller withdrawals. The change from two days was not noted on the website. Players also have reported that the book is not responding to email inquiries.

SportingbetUSA (SBR rating C+) – Player complains about LiveChat service.
“When I was on the live chat with one of their staff members, Frank, I was assured of a 15% immediate bonus within 24hrs. I waited 24hrs to no avail. So I did 3 live chats in 2hrs. The first guy (David) told me it would be credited in minutes. The 2nd guy at first told me it’s 24-48hrs but later corrected himself when I reminded him it is spelt out on his website (within 24hrs). The 3rd guy really dropped the bombshell, said that I need to show more patience and this being a Sunday usually experience heavy traffic and my bonus will take up to 36hrs! What crap, now I know why you guys give them a C+”

BetonUSA (SBR rating D-) – SBR continues to receive a steady flow of complaints.
“Hey Bill, I contacted BetOnUSA last night to see about the status of my Neteller withdrawal. They are completely giving me the run around. Last night I talked to a lady who said it would be processed within 48 hours and then it would take another 48 hours to receive it in my Neteller. That seemed logical as I went back and checked out the withdrawal slip and it said it would take 48 hours to process. Tonight I talked to a guy who basically said that they were sending it in a completely different way then I originally requested it (via Neteller). I told him that it was a mistake and it was supposed to get sent to my Neteller account as I requested. He said that he would change it making it another 48 hour processing wait and 5-7 days to reach my account. Thanks for the help! This will be the last time I deal with a book with this poor a rating.”

SBR Bill Dozer reports:

Players continue to complain that Sportsbook.com (SBR rating C) is sending payouts by check after confirming that the withdrawal would be processed via Neteller. This is proving to be costly for those using foreign currencies and for those who wished to redeposit into a different sportsbook.

SBR Bill Dozer reports:

BetCasinoSports (SBR rating F) continues to stiff players. SBR has received numerous complaints like the one below. BCS has failed to keep up with small payment plans of as little as $200 per month.

"I wish I had found you guys sooner, I am having a problem with betcasinosports.com. I have requested 2 payouts totalling $4000 and haven’t received anything, they keep pushing the date back and back, it has been over a month now. The latest was it was supposed to be in my neteller account friday 3/25 but they said they couldn’t because of the holiday, so they said Tuesday it would be there, but after reading the reviews I am very worried now.  I have over $6000 in there now and I just want it all out!! Can you guys help me get all my money out, or at least most of it??  Thank You in advance for anything you can do for me."

SBR Bill Dozer reports:

Players continue to complain of slow-pays from SportsInteraction (SBR rating D+).

"It has been 10 days since I requested a cashout and I still have not received it yet.  It’s just way beyond their own withdrawal policy which is 4 days plus 1 business day for neteller withdrawals. First they told me their account department may experience high volume. When they come back to the office on Monday, I should receive my cashout on Tuesday at the latest. But that’s not the case. My two emails yesterday went unanswered.  From some other forums, it looks like they have a track record of making excuse to not pay on time. Hopefully I can receive my cashout soon. Thanks a lot. My account number
there is xxxxxxxxxxx.    Have a great weekend. Best, XXXX"

SBR Bill Dozer reports:

Dimebetting (SBR rating D-) slow-paying player owed nearly $4,000 since Monday. Management claims that they are having problems with their Panama bank and are unable to fund their Neteller merchant account or use Western Union. The book is telling its players they are moving money from Panama to US banking facilities and they will be paid once that transfer is completed. Players should avoid this sportsbook at this time.

SBR Bill Dozer reports:

Multiple players reported receiving Neteller payouts from Intertops today after experiencing a 4-7 day slow-pay. However, due to management's admission that they will not be current until Friday, SBR has further downgraded Intertops from C+ to C-.

SBR Bill Dozer reports:

Intertops (SBR rating C+) management is now telling SBR that they may not become current with Neteller payouts until Friday. Contrary to what SBR was told earlier, players who deposited with Neteller will not have the option to receive their funds via a different withdrawal method. Some players have reported receiving a payout today. SBR has downgraded Intertops from B+ to C+.

Intertops (SBR rating B+) apologizes for allowing their Neteller account to become unfunded.

Intertops management issues statemet.

SBR Bill Dozer reports:

SBR receives multiple complaints from players waiting for Neteller payouts from Intertops (SBR rating B+). Intertops states that their Neteller account is unfunded due to a poorly scheduled promotion. Management expects their merchant account to be fully funded by Wednesday, leaving some players waiting 10 days. It is SBR’s opinion that 10 days is an excessive amount of time to fund a merchant account. However, Intertops is offering alternate payment options with fees not to exceed the cost of Neteller. Players with further concerns should write to assistance@sportbookreview.com.

SBR Bill Dozer reports:

Tradewinds Group unable to process payouts via Neteller  due to lack of funding in their merchant account. Management states that payouts should resume on Monday once a pending bank wire to Neteller is completed. Tradewinds is currently offering withdrawals via alternate methods free of charge. The Tradewinds Group consists of  Badlands (SBR rating C+), BetGuardian Guarantee (SBR rating B-), Regency (SBR rating C+) and Tradewinds (SBR rating B-).

SBR Bill Dozer reports:

Players can add Champsportsbook (not rated) to the list of slow-paying Futurebet gaming sites to avoid. Management tells SBR that all Futurebet sportsbooks are at least 30 days behind in Neteller withdrawals. Oceansbet (SBR rating F-), another Futurebet serviced operation, is on the verge of collapse. Customer service has told players that this book has not transferred the needed funds to accounting and therefore Oceansbet withdrawals will not be processed at this time.

SBR recommends players avoid sportsbooks serviced by a third party that is not willing to stand for client funds. Players should always have the opportunity to speak with an actual sportsbook manager. If a request to speak with management is answered with “I’m sorry, we only provide customer support for …” the bettor would be best served if they moved on to a different book.

Players continue to complain about the service from Sportsbook.com (SBR rated C)

"I recently requested a payout on 2/7/05 at about 8am, via Neteller.  Two days later, at approximately 4pm, I finally e-mail them about this.  Within 30 minutes, I received a reply stating that my withdrawal had been sent...to my bank account!  On my receipt is says clearly that it is a Neteller withdrawal.  I contacted customer service, and they told me that it was already processed as such, and there was nothing more they could do.  I would not recommend this book to ANYONE!!"

Sportsbook complaints sent into SBR hit 12 month high. Sample of todays complaints:

BetPlatnium (SBR rating D-) "I have been waiting 6 weeks to be paid. I believe your rating of D- is too high"

BetWWTS (SBR rating A+) "I transfereed money from the sportsbook to the casino. After the transfer the money was in neither account. They did take care of it but it was a hassle."

BetOnGames (SBR rating A-) "Have you noticed the web site is down more since VIP bought them? BetOnGames is (or was) the best book out there but not if they can’t keep it up on the internet."

Pinnacle (SBR Rating A+) "They have a $500 minimum for a free payout. My account was at $480 so I deposited $20 to make $500 to get the free payout. They still charged me $15. Grrr!"

SportsInteraction (SBR rating D+) "I made a withdraw request on Jan 28th. I deposited using Neteller and requested a Neteller withdraw. They asked me for my drivers license and credit card statement (even though I used Neteller). I sent them in and so far nothing. Can mr. Dozer help me? I did not realize their rating was so low. I know why now."

SBR Bill Dozer reports:

Sportsbetgamblingsportsbook (SBR rating F) player waiting 14 days for Neteller payout of $450. Sportbetgamblingsportsbook is one of many Futurebet-serviced books and has recently been introduced into SBR’s rating guide with an F rating. The number of Futurebet payout complaints has decreased in recent months, and many site owners have requested rating evaluations anticipating an upgrade. SBR to inquire on behalf of player and report on reason for delay.
Update: Player paid in full. Futurebet states that Neteller payouts will take at least two weeks to process although the site advertises Neteller payouts in 24 hours.

SBR Bill Dozer reports:

Parlaybook (SBR rating C-), part of the Grand Central Sports Group, slow-paying multiple players over one month. Management tells SBR that the problem is isolated to those who have requested payment by check. GCS has been in need of a new payment processor since PayManager closed over one month ago. SBR recommends that players choose Neteller or Western Union for transfers until this issue is resolved and all players have received payment. Parlaybook states that past-due checks are currently being sent from their new processor.

SBR Bill Dozer reports:

Player reports two week slow-pay from SportsInteraction (SBR rating D+) as well as a horrible customer service experience. SBR has contacted management today, who stated that a Neteller transaction is now being processed.
"I made a withdrawal on Tuesday Dec. 14th and Thursday Dec. 16th, to my Neteller and haven’t received anything. I have been given every excuse in the book, from "It takes 4 day waiting period before we process withdrawals" - They told me this one 6 business days after my initial request. They also told me "Due to holidays, there are delays in accounting", and the last excuse they gave me was "Your account has been sent to the fraud department for review". Then a couple hours later on Thursday December 23rd, I was told they have been approved but will take another 24-48 hours to process then another 4 days to hit my Neteller. This has been the worst experience ever with a sportsbook and my last time with this book."

SBR Bill Dozer reports:

4Sportspicks’ (SBR rating F+) contract with service and software provider Capilleira has expired. Capilleira will no longer be servicing 4Sportspicks. 4Sportspicks has been offline since late November and is currently writing betting tickets by hand, as they have yet to obtain new software. 4sportspicks is also left without a Neteller account. They were previously using the Neteller services granted to Capilleira. Neteller confirms that 4Sports has not yet established a new account with them.

SBR mailbag:

The following is one of two slow-pay complaints SBR recently received from BetOnSports (SBR rating C) players.
"Just thought I'd tell you about my payout request. I requested an Oct. 31 Neteller payout.  I started bugging them about it maybe 2-3 days later. I was promised that it would be in my account by the end of the day November 5.  Nothing.  I called early November 6 and was promised again by the end of the day.  As the end of the day neared on the east coast I began calling. They told me I needed Jonathon, the manager.  First call: at lunch, an hour later: at lunch, a half hour later: not at his desk, a half hour later: payouts are closed.  What a joke, these guys are really pissing me off."

SBR Bill Dozer reports:

World Casino Sports Bets (SBR rating F+) slow-paying player three weeks. Ownership refuses to respond to player's Neteller payout requests. Customer service claims their hands are tied as they only perform support. SBR reminds players to avoid operations with anonymous ownership and turn-key serviced sportsbooks where there is no financial responsibility.

SBR Bill Dozer reports:

SportsbettingTriva (SBR rating D+) slow-paying player. A Neteller payout was requested on the morning of 9/20. Player received partial payment today and is told the remainder of overdue withdrawal will be sent by mail.

SBR has spoken to the owner of Hollywood Sportsbook (SBR Rating A+)

about the delay to process payouts via Neteller. Hollywood Sportsbook has attested to the fact that their NT account has been empty for over two days. Hollywood says they were forced to restructure their banking procedures when Provident Bank & Trust Of Belize Limited decided to drop all accounts related with the gaming industry, resulting in this Neteller funding delay . All payments via Neteller will be resumed immediately. SBR believes all players should expect a fully funded Neteller account from top rated sportsbooks.
  

SBR Bill Dozer reports:

Ewinner (SBR rating D-) slow-paying player $13,500.  The player reports his account was debited for multiple payouts, but he is only granted a fraction of these Neteller requests. Ewinner customer service tells the player that ownership will be contacting him regarding these payout problems.

SBR Bill Dozer reports:

Jaguar Sports downgraded to D+ after failing to uphold promises to rectify 6 month slow-pay. Jagbet is also taking part in deceptive marketing procedures. Players who join Jagbet are lead to believe that bank checks are a viable withdrawal method. Jagbet does not offer this method though the site states that they do. Jagbet also advertises Neteller as an option to collect winnings. Neteller payouts are limited to the amount of deposit. Winning Jagbet players must unknowingly pay large fees in order to receive their funds.

Another major money-transfer scam developing to target second tier books?

SBR advises players to avoid possible scams and stay with proven money-transfer companies such as publicly traded powerhouse; Neteller.  Neteller is accepted by every sportsbook on the SBR Recommended List.

SBR Bill Dozer reports:

SBR receives influx of Sportingbet PLC sportsbook complaints. Sportfanatik (SBR rating D+) client reports unjust bonus confiscation. Allstar.com (SBR rating C-) player files complaint over missing check. A SportingbetUSA (SBR rating B-) client claims withdrawn funds left his player account but never reached his Neteller account. A 2nd SportingbetUSA player contacts SBR about unjust bonus confiscation. Mysportsbook.com (SBR rating C-) loses multiple bank wires during processing.

SBR Bill Dozer reports:

Player receives full payment today from V-Wager (SBR Rating B-). Initial payment was requested on July 1st for a total of $12,000. After V-Wager issued two Neteller payouts for a total of $3150, the player contatced SBR asking for assistance. The remaining $9k payout was split into 2 checks, which were sent via UPS.

Neteller

the preferred money transfer method of sports players completes move to the Isle of Man. With a market capitalization nearing a quarter billion US dollars, Neteller continues to be the easiest and safest way for players to transfer funds.

WorldWager (SBR rating F) snags another victim -

"I have been using the www.worldwager.com web site and i had filed for a withdrawal of 1000 from them...it took me about two weeks of arguing with them...they paid me 500 via neteller and credited me the other 500...they do not seem to want to pay out....this is after about two months of requesting payout after payout and them coming up with every excuse under the sun not to pay out..."

SBR Bill Dozer reports on GoldPalaceSportsbook (SBR Rating F-):

"Gold Palace now deducting funds from players' accounts claiming NETeller payouts. Players are not receiving funds. Scam operation admittedly broke". SBR warns all players to NOT play at this book under any circumstances.

SBR Bill Dozer reports: BetonUSA (SBR Rating D-)

pays player his balance via NETeller after customer complained to SBR about one month slow pay. The customer was told his payout was processed multiple times and later given excuses when it was not. BetonUsa apologizes and blames lower level management.

Heritage

(SBR rating B+) selectively charging some players a 5% fee for Neteller withdraws

BetPanAm

(SBR rating C-) dogged by complaints of Neteller payout requests given only the option for Western Union - BetPanAm admits a change of CEO and lack of planning caused short term slow pays - SBR initially downgraded PanAm on Jan 2nd, 2004 and extended that downgrade today to an SBR rating of C-

SportsInteraction

(SBR rating F+) payouts by Neteller reported to be smooth (2 day wait)

SIA update

Players head for the sidelines at SIA - Reports to SBR are that NeTeller withdraws are going smooth.

Delay tactic used by sportsbook

SportsInteraction (D-) never many Neteller complaints until recently - SBR has seen this delay tactic used by other low rated books like Sportfanatic - This is a new complaint to add to the SIA repertoire

Securebuxx collapse

SBR has reason to believe many will not be paid in Securebuxx collapse- Players should use Neteller.

Neteller best option for players

Neteller now the leading method of funding an offshore sportsbook account (SBR preferred).

Rating Change: BetCascade

BetCascade - Player complains when told Neteller withdraw requests must wait for new deposits