7/28/2010 01:43 PM
WilllHill player reports canceled withdrawals, system glitch?A
willhill (SBR rating A) player reports that his payout requests were canceled. The withdrawals were for a total of 35,000 SEK ($4,795).
willhill initially stated that Moneybookers was responsible for declining the transactions. Moneybookers denied this,
willhill then clarified that its withdrawal system suffered from a technical glitch. SBR is following up on the complaint.
5/12/2010 09:07 AM
willhill player reports software error transferring to casinoA
willhill (SBR rating A) player has reported that after executing a transfer of £465 from his sportsbook balance into the
willhill instant casino, his casino balance never credited the funds. The player made the transfer on March 29th and has been unable to get the matter resolved with
willhill customer service. SBR is now contacting
willhill on his behalf.
10/18/2009 10:23 AM
willhill yet to grade four-month old tennis wager
willhill (SBR rating A) has yet to grade the tennis match between Oscar Hernandez and Daniel Koellerer which took place June 5th. A player had a winning wager on Hernandez, yet was not credited his funds due to irregular line movement which prompted
willhill to launch an investigation into the match.
willhill: "We are awaiting the decision from our Management. Rest assured that as long as we have the decision, we will settle your bet the soonest possible time. We are hoping for your further patience and understanding regarding this important matter. Our relevant department is doing their best to get a resolution on this."
3/13/2005 01:57 AM
SBR Bill Dozer reports: Player submits new complaint against
William Hill (SBR rating A-) claiming that the sportsbook reduced the payout of a winning wager after the event had concluded. This is the second complaint of this nature in the past month. SBR to contact
willhill on the players behalf.
2/27/2005 11:56 AM
SBR Bill Dozer reports: WilliamHill (SBR rating A-) forces player to accept altered odds after event has concluded.
"I have been directed to you by some people and I was wondering if you could please help me with my problem? It is as follows:
On Friday evening, I placed a bet with William Hill on a spread handicap in NCAA Basketball. I placed a bet of £25 for Rice to win with a handicap of -1.5pts. This was at 19.26:49 (William Hill server time). The transaction number is A564XXXXX. The game started at 00.05 that evening (GMT). My account number is: XXXXXX. I checked my account, and it showed that my bet was still open and valid of -1.5pts. Rice won the game by 6pts." William Hill applies a line of -15 and grades wager as a loss.
"In accordance with Rule F Acceptance of Bets: We cannot allow for mistakes or accept responsibility for any errors or omissions in respect of the announcing, publishing or marking of prices, runners or results despite our every effort to ensure total accuracy. We reserve the right to correct obvious errors. In relation to this rule your bet(s) will be settled at the correct odds. You should see your balance redressed accordingly."
The player’s wager was changed from -1.5 to -15 which resulted in a losing bet. Although the player bet a "bad line" he should not be forced to accept responsibility for the book’s mistake and accept altered odds. SBR to speak with
willhill management about this policy and to request that the wager be voided.