12/29/2011 12:18 PM
wagerchief updateA
BetPhoenix (SBR rating C) manager confirms sister site
wagerchief's technical outage. SBR is told that the
wagerchief website is expected to be back up within one hour. SBR initially
reported on the WC outage on December 28th.
12/28/2011 08:29 AM
wagerchief site accessThe
wagerchief (SBR rating B-) website is currently down. SBR will update as the sportsbook comes back online.
6/21/2011 10:51 AM
BetIslands sportsbook feedbackBetIslands sportsbook (SBR rating C+) players have submitted positive feedback in forum topic, '
BetIslands Sportsbook'. Players have commented that the Costa-Rica based sportsbook has extended good customer service and prompt payouts since coming under new ownership, and being assessed with a
sportsbook rating earlier this year.
BetIslands is run by Jon Kreta— the former manager of
wagerchief (SBR rating B-)—and is stationed in the
Jazz Sports Group facility. Jazz provides BetIslands with hosting, wagering and IT support. BetIslands processing is run independentantly -- SBR has confirmed that BetIslands is backed by established bookmakers. BetIslands rating has been increased to C+.
3/22/2011 05:23 PM
BetIslands added to SBR sportsbook ratings guide
BetIslands.com has been added to the SBR
sportsbook ratings guide at C-. BetIslands is managed by Jon Kreta, who founded
wagerchief (SBR rating B-) in December of 2008.
wagerchief was
acquired by
BetPhoenix (SBR rating B-) in July of 2009. In January of 2011, Jon officially left
wagerchief to take over the BetIslands brand.
BetIslands is a turnkey on the
DPT Sports Group platform, which also powers
Jazz Sports (SBR rating C-),
ABC Islands (SBR rating C-), and
LooseLines (SBR rating C-).
DPT provides BetIslands with hosting, wagering and IT support.
BetIslands performs its own processing, and does not accept players outside of the US and Canada. |
BetIslands SBRforum statement
3/18/2011 09:38 AM
BetPhoenix players complain of longer than advertised payout timesBetPhoenix (SBR rating B-) has struggled to pay players via advertised eWallet methods, such as Neteller and Moneybookers, within their listed time-frames. The delays were first reported by users in July of 2010. Management initially assured SBR that this would not be a problem once they funded their eWallet merchant accounts. Currently there is no time table for how long these payouts will take or if Phoenix will update its website which already lists 7-10 business days for what is an instant method when using a funded account.
In light of their inability to service players by eWallet,
BetPhoenix has offered to fill player withdrawals through bank wire, an option that many do not wish to accept since each time winnings come back to their checking account there are fees for country taxes as well as currency exchanges. Players then have to redeposit to Neteller or Moneybookers and then wait for it to clear, if they want to move their gambling funds to another sportsbook.
SBR has suggested that the BetPhoenix group update their website with accurate estimates for Neteller and Moneybookers to avoid false advertising. The BetPhoenix family, including BetPhoenix,
Betmania,
wagerchief, and
Sports-1, have been downgraded yesterday to B-.
8/4/2010 12:56 PM
wagerchief players report log-in issueswagerchief (SBR rating B) players have reported being unable to log-in.
wagerchief management confirmed the problem at
SBRforum and said the technical issue should be resolved soon.
02:06pm CSTUpdate —
BetPhoenix players
report the same log-in problem. SBR will update this report once all BetPhoenix hosted sites are operational.
02:44pm CSTUpdate — BetPhoenix management states the log-in error has been fixed.
6/10/2010 11:48 AM
wagerchief now accepting European bettorswagerchief (SBR rating B) tells SBR that they are now accepting European players.
wagerchief is a Costa Rica based sportsbook powered by
BetPhoenix (SBR rating B+).
11/17/2009 03:15 PM
wagerchief upgraded from C+ to B
9/4/2009 03:07 PM
wagerchief upgraded from C to C+
7/3/2009 04:35 PM
wagerchief - SBR initiates rating coverage at C
7/3/2009 03:45 PM
wagerchief acquired by BetPhoenixCosta Rica-based
wagerchief (SBR rating C) has been acquired by
BetPhoenix (SBR rating B+). The new sportsbook was previously hosted by IDSCA which offers bookmakers turnkey gaming solutions.
BetPhoenix management states that they stand for player funds as of today. Independent management will try to build the brand under BetPhoneix ownership. Player account information and websites are expected to be transferred to the BetPhoenix servers within the next few days. Players are not expected to see an interruption in service as both sportsbooks use the same ASI software. SBR will reevaluate
wagerchief after migration is complete.
BetPhoenix management tells SBR that it is actively pursuing other opportunities to acquire gaming companies, including poker and casino brands.