Sportsbook Review: SportsInterAction

2/10/2012 04:10 PM
YouWin sportsbook update
YouWin sportsbook has satisfactorily addressed the outstanding player disputes. SBR reported on January 5th that €14,677 in funds were reported as confiscated by nearly a dozen players. SBR's initial talks with YouWin management were unsuccessful — the company claimed that the players were guilty of fraud, but declined to share specifics. An SBR video report highlighted the claims, which prompted a tenth player report on February 2nd.

Following the exposure of these disputes, a YouWin director reached out to SBR intending to shed more light on the situation. During discussion with SBR, YouWin addressed each of the claims and explained its KYC (know your customer) guidelines. YouWin also disclosed red flags the players' triggered. SBR agreed not to publicly share all of the sportsbook's findings, so as to not compromise anti-fraud controls. At the conclusion of the teleconference with SBR, YouWin clarified that it fully intends to pay all bettors that can produce an international passport and utility bill; regardless of evidence that attests to bonus abuse or wrongdoing.

SBR advises players to keep ID and utility bills stored on a secure flash drive. Gaming operators are required to be in compliance with KYC guidelines (as per conditions of their licensing) and must perform additional screening in cases of suspected fraud. While the account validation process can be an inconvenience to a legitimate punter, SBR notes that the screening is mandatory in most jurisdictions.

YouWin sportsbook is headquartered in Malta - its parent company of Win United Ltd. is licensed by the Lotteries and Gaming Authority (LGA) of Malta. YouWin also powers the non-US sportsbook.com player base. YouWin's rating has been upgraded to C- in the SBR sportsbook ratings guide. | YouWin complaints summary

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2/10/2012 11:11 AM
TowerGaming agrees to credit players' winnings in confiscation disputes
TowerGaming (SBR rating D+) has agreed to credit all winnings in the confiscation disputes that involved non-recreational players.

On January 20th, SBR reported that TowerGaming confiscated €381 in winnings from two players. TowerGaming voided the winnings and refunded the players' deposits by stating that its welcome bonus was intended only to be used by recreational bettors. Since publishing that report, an additional three complaints were filed by players that also had their winnings confiscated. A total of €3,395 was zeroed from five players by TowerGaming.

Customer service at TowerGaming originally was not cooperative with SBR. However, a manager recognized the situation and reached out to SBR explaining that the sportsbook concluded bonus fraud took place among the players that filed complaints. TowerGaming pointed to a number of details that led it to believe bonus abusers were collaborating to defraud the sportsbook, but ultimately lacked the type of evidence necessary to warrant voiding winnings. After considering SBR's viewpoint, TowerGaming reversed its decision and agreed to credit all winnings docked from players. SBR has reached out to the five players and asked them to confirm.

Summary of TowerGaming player confiscations

A TowerGaming player deposited €25 on February 1st, increased his balance to €138.95 and ordered a payment to Moneybookers. The player had accepted TowerGaming's welcome bonus, which matched 100% up to €25. After requesting payment, the player received an email from TowerGaming indicating that the welcome bonus was intended to be used by recreational gamblers. TowerGaming affirmed that it reserves the right to amend, cancel, reclaim or refuse any promotion as its discretion. In other words, TowerGaming was justifying not honoring its signup bonus. After being credited his deposit via Moneybookers, the player filed a sportsbook complaint through SBR.

A TowerGaming player deposited €25 on January 16th, increased his balance to €134, then requested a withdrawal. Just as with the above example, the player was told that his deposit would be refunded and all winnings voided; TowerGaming pasted the same provision which allowed it to cancel a promotion and a bettors' winnings at its discretion. The player filed his sportsbook complaint through SBR three days later.

A TowerGaming player deposited €25 on January 17th, wagered his balance up to €272, then requested payment via MB. The player completely fulfilled wagering requirements on the welcome bonus. To his surprise, TowerGaming informed him that he was only able to withdraw his original deposit. The TowerGaming representative disconnected his chat when he protested and was unwilling to discuss further. The player wrote to SBR with his complaint on January 19th.

A TowerGaming player deposited €25 on January 13th, wagered until his balance reached €707.68, then ordered payment through Moneybookers. The player was asked for documents (ID and utility bill) to verify his account. The player obliged and provided the requested documents. After receiving the documents, TowerGaming debited the player's balance by €682.68, leaving the original €25 deposit. The player was told that due to not being a recreational gambler, he was eligible only for his deposit. The player filed his complaint with SBR on January 16th.

A TowerGaming player deposited €25 on January 24th, wagered until his balance reached €2,294.16, then made a withdrawal via Moneybookers. The player noted that he was refunded €25 through Moneybookers but that TowerGaming failed to specify why his winnings were voided. The player filed a sportsbook complaint on January 24th.

TowerGaming players that have not been credited winnings back after having deposited refunded are asked to write to SBR. Players can also email SBR directly at help@sportsbookreview.com, or make a public post in the SBR sportsbook & Industry section.

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2/9/2012 05:52 PM
Moneybookers refunds two players' 21KBet deposits
Moneybookers has refunded two players' 21KBet deposits. The players were credited a total of €210; each player had been waiting for payouts of more than €400. 21KBet has refused to honor its outstanding payment obligations, claiming that it has no access to deposited funds. Moneybookers has received a slew of complaints from 21KBet users, and has communicated with SBR to verify the situation. 21KBet is presently not replying to SBR's inquiries on the status of player funds. 21KBet users have reported being slow-paid more than €28,000. The last reported payment from a 21KBet player was a €670 bank transfer posted last month.

21KBet is currently rated D- and a part of the SBR scam sportsbook blacklist. 21KBet's rating will be adjusted to F if no attempt to settle the delinquent requests is made by the close of the month. Players that are owed funds from the sportsbook that have not yet written SBR are asked to file a complaint form.

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2/8/2012 09:12 AM
Industry news update (video)
SBR Forum video analyst Peter Loshak breaks down the latest sportsbook industry news in the below piece:

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2/7/2012 10:24 AM
12Bet enforces unfair bonus rules
12Bet sportsbook (SBR rating D-) is the subject of dispute analyst Justin7's "Are You Serious?" video segment.

12Bet sportsbook is enforcing an unethical rule that allows for the confiscation of bonus + winnings, if a bettor fails to meet rollover in a 30-day period. One such player wrote SBR, detailing that he deposited €1200 for a €230 bonus; the player won €5186, but did not meet the rollover in a one-month timeframe. 12Bet voided the bonus and all winnings.

12Bet's rules also state that wagers placed at odds less than 2.00 (+100) do not count toward rollover. A 12Bet player who would have met rollover (counting favourites) had €3252 in winnings confiscated for not having met rollover soon enough.

A third 12Bet player wrote SBR with a wagering complaint. The player placed a soccer match at odds of 1.77 (-129) and noticed that the next day his ticket was adjusted to read 2.77 (+177). Following the settlement of the wager, 12Bet voided the play.

12Bet's unusual rules are often referred to as "gotcha" rules. These rules are designed to profit from players that unknowingly agree to bizarre and irregular terms. In contract law, such enforcements are rarely upheld. 12Bet has been assessed with an opening rating of D-, and is indexed on the SBR blacklist.

Players with feedback or grievances should file a sportsbook complaint form, or write to SBR directly at help@sportsbookreview.com. Additionally, players may dial 1-830-255-4677 to speak with a dispute analyst.

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2/7/2012 08:16 AM
Unibet to acquire Betchoice
Unibet (SBR rating B-) sportsbook has signed an agreement to acquire Betchoice. Unibet will enter the regulated Australian betting market. Unibet's acquisition price is £13.6 million; the deal, which transfers 100% of Betchoice Corporation Pty Ltd.'s shares, is said not to contain any liabilities. Completion of the deal is still subject to approval by the Northern Territory regulator; this process is expected to be completed before the end of Q2 2012.

Unibet intends to completely rebrand BetChoice to Unibet following what they refer to as a "short transition period". Unibet CEO Henrik Tjärnström spoke of the acquisition in an official company press release distributed this morning.


SBR expects Unibet to refine its standards of enforcing house rules as they enter a regulated Australian market. Though Unibet is licensed by the Lotteries and Gaming Authority (LGA) of Malta; SBR has found that operators prefer Malta for its lax positions on player disputes and the ease of setting up shop. Unibet's operating procedure has until this point been to cut off communications with a player determined to be in violation of house rules, and has not been willing to fully satisfy SBR's inquiries in regards to player confiscations, such as in this sportsbook dispute reported in December of 2011.

SBR will attempt to revisit outstanding claims with Unibet, hoping that the company's recent good news will compel it to more satisfactorily address player disputes. | Read the full Unibet press release

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2/6/2012 04:29 PM
BetUS bonus dispute resolved; new complaint submitted
BetUS (SBR rating D+) has credited $350 to the player whose bonus winnings were confiscated, from SBR's report on January 30th, 2012. The player was labeled non-recreational and had only $383 refunded from an $1,100 balance. SBR spoke with BetUS to discuss proration of the player's bonus winnings. BetUS reopened the player's account and credited $350. The player is free to request a withdrawal. SBR considers this dispute fairly resolved.

A BetUS player has filed a sportsbook complaint. A player tells SBR that he requested approximately $400 more than five weeks ago, and has yet to be paid. SBR is following up on this player dispute.

BetUS players with payout complaints are asked to submit a sportsbook complaint form, or dial 1-830-255-4677 during normal business hours to speak with a sportsbook Review dispute analyst.

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2/5/2012 07:32 AM
Blacklisted sportsbook 21KBet now slow-paying 28 players
21KBet sportsbook (SBR rating D-) now has 28 slow-pays on file. Players are owed €28,342.

21KBet claims to be headquartered in Malta. SBR has confirmed that the sportsbook does not hold a license from the Lotteries and Gaming Authority (LGA). The LGA itself categorically denied that the slow-pay outfit held a license, after 21KBet displayed a seal on its website.

21KBet is refusing to address the payment issues. The sportsbook has made wild accusations that Moneybookers is the reason that players (even those who used bank transfer or Paypal) are not receiving payment. Moneybookers spoke with SBR to deny that that the sportsbook was a gaming merchant. SBR notes that even if 21KBet has used its outgoing transfer limit as a MB business account, it would still be free to withdraw its balance and immediately make payment to players an alternate way. The last confirmed payment from a 21KBet was a €670 bank transfer.

On January 16th, dispute analyst "Justin7" made a video report concerning 21Kbet:


21KBet is indexed on the SBR scam sportsbook blacklist, and is to be avoided.

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2/4/2012 04:28 PM
VIP sports player still waits for $500 payment
A former VIP sports (SBR rating B-) player writes to SBR with a payment complaint. The player says that he was supposed to be sent a $500 check to settle his account with VIP sports last year. The player has shared communication with VIP sports that indicates a specific courier method as well as tracking number. This payment was never received. The VIP sports customer service box is no longer being managed, after the sportsbook (along with sister sites Nine.com and BetGameday) shut its doors on 1 August 2011.

On September 5th, SBR reported that GTBets (SBR rating C) would honor all VIP group players' balances. GTBets is a new Curacao based bookmaker managed by former VIP managers and using the VIP servers and software. The sportsbook mirroring VIP is an attempt to capitalize on the good name the brand once held. SBR has confirmed that GTBets has honored more than $35,000 in payments, which was believed to be all outstanding requests. SBR will speak with management concerning the $500 botched check withdrawal.

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2/3/2012 05:53 PM
Scam alert: 21KBet sportsbook not paying players
21KBet sportsbook (SBR rating D-) is not paying its players. The Malta-based sportsbook is currently behind on €25,143 in payments to players. The last reported payment, made via bank transfer, was for €670. Of twenty-six players owed, seven are waiting for banktransfer, one Paypal and the rest Moneybookers.

SBR reported on 4 January 2012 that 21KBet blamed Moneybookers for not being able to issue payments via that method, claiming that it had no access to deposited funds. Moneybookers refuted part of 21KBet's assertions, stating that the bookmaker was not a registered gaming merchant. 21KBet declined to comment on why it could not pay players via an alternate method, or why players that deposited via other methods are also not being paid.

On January 16th, SBR reported that the Lotteries and Gaming Authority (LGA) of Malta issued a statement denying that 21KBet holds a gaming license.

21KBet is no longer communicating with SBR and is providing only generic updates to players on the status of their funds. SBR advises all users to avoid the blacklisted sportsbook.

21KBet players with feedback or complaints are asked to submit a sportsbook complaint form, or dial 1-830-255-4677 during normal business hours to speak with a sportsbook Review dispute analyst.

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2/2/2012 03:49 PM
YouWin confiscation dispute
YouWin (SBR rating D+) has reportedly confiscated €128 in winnings from a player. A player wrote SBR indicating that his YouWin account was created on 17 January 2012. The player deposited €250 via Moneybookers before increasing his balance to €378. YouWin attempted to call the player on February 1st, leaving the player a message. The player explained to YouWin that he was at work during their message and asked to arrange a call the following day. YouWin allegedly responded by closing the player's account, refunding his initial deposit to Moneybookers. The player claims to have no idea what he has done wrong. SBR is following up on this sportsbook complaint.

On January 5th, SBR reported that YouWin sportsbook confiscated €14,677 from players in 2011. Although management initially expressed the willingness to work with SBR in resolving player disputes, the sportsbook has been uncooperative in recent discussions.

YouWin players with feedback or complaints are asked to submit a sportsbook complaint form, or dial 1-830-255-4677 during normal business hours to speak with a sportsbook Review dispute analyst.

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2/1/2012 06:00 PM
TowerGaming feedback wanted
A TowerGaming (SBR rating D+) player states that he requested payment of €527 on January 25th to Moneybookers. The player's withdrawal request was cancelled. The player states that on January 31st he requested payment again, and yet to receive his credit. Multiple emails to TowerGaming have went unanswered. SBR is following up on this sportsbook complaint.

On January 20th 2012, SBR reported that a TowerGaming player had winnings confiscated. TowerGaming confiscated €381 from a player on the grounds that the sportsbook's welcome bonus was intended for recreational sports bettors only. SBR is currently discussing this situation with TowerGaming management and will update this report.

TowerGaming players in need of sportsbook assistance are asked to fill out a sportsbook complaint form. Alternatively, players may reach sportsbook Review by writing to help@sportsbookreview.com or by dialing 1-830-255-4677 during normal business hours.

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1/31/2012 11:02 AM
sportsbetting.com dispute remains outstanding
On December 11th, SBR reported that a sportsbetting.com (SBR rating C) player received only half of a $9,500 payout. The player has received a seperate $9,400 payment since the initial botched withdrawal, but has yet to receive the $4,750 owed. sportsbetting.com management stated they were investigating with their processor, but has failed to provide a concrete update.

The player is documenting his ordeal in SBR's sportsbook & Industry section. An unrelated player weighed in with similarly frustrated feedback on the sportsbetting.com (ag) payment process. | Read sportsbetting.com feedback

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1/30/2012 03:43 PM
BetUS balance confiscation report
A BetUS (SBR rating D+) player claims his winnings have been confiscated. The player wrote SBR stating that he has been labeled a "non-recreational bettor". The player's balance was $1,100, and he claims he has been offered to receive only $383. The player states that his balance was built through normal play. SBR is following up on this BetUS sportsbook complaint.

Update: BetUS management states that the player's account was closed for steam play, and the funds confiscated were freeplay winnings. SBR is following up with BetUS to discuss proration.

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1/29/2012 06:25 PM
sportsbook.com dispute update
On December 30th, SBR reported that a sportsbook.com (SBR rating D-) player owed $6,800 had his withdrawal delayed due to insufficient proof of ID. The player is now claiming that his funds have still not been received, and that sportsbook.com (ag) asked for a banking statement. The player says that he provided the requested statement three weeks ago, and claims to still be in the dark at the status of his payment request. The player notes that he has been attempting to receive payment off and on since July of 2011. SBR is following up with management.

On January 11th, 2012, SBR reported that a sportsbook.com player has been owed $19,800 since October. The player requested two withdrawals for $9,900. SBR noted that sportsbook.com has increased their average payout time-frame to six to eight weeks, causing anxiety amongst players. This payment dispute remains unresolved. The following week, SBR reported that a player who requested a total of $4,917 had not been paid for nine weeks.

sportsbook.com players with feedback or complaints are asked to submit a sportsbook complaint form, or dial 1-830-255-4677 during normal business hours to speak with a sportsbook Review dispute analyst.

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1/28/2012 11:45 AM
21KBet players now owed €25,143
A 21KBet (SBR rating D-) player says that his account has been frozen. The player was lured in by a 100% bonus, deposited €300 and increased his balance to €940. The player noticed that after 12 December 2011, he could no longer access his gaming account. The player sent a series of emails to 21KBet to discuss his account and has been given contradictory answers.

On January 16th, SBR reported that 21KBet players are owed €24,203. SBR also reported that the Lotteries and Gaming Authority (LGA) of Malta categorically denied licensing the bookmaker. 21KBet's last known payment to a player was made via bank transfer for €670. 21KBet is currently listed in the scam sportsbook blacklist.

21KBet players with feedback or complaints are asked to submit a sportsbook complaint form, or dial 1-830-255-4677 during normal business hours to speak with a sportsbook Review dispute analyst.

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1/27/2012 05:14 PM
24sportsWeb player owed €5000 since early December
A 24sportsWeb (SBR rating C-) player submits a withdrawal complaint. The player states that he requested €5,000 in early December 2011 to Moneybookers. The player says that he was told initially that the delay encountered was due to the holiday season. The player claims he was given a date of January 8th to expect payment. No payment was made on January 8th. SBR is investigating this payment complaint.

24sportsWeb players with feedback are asked to write to help@sportsbookreview.com. Players may alternatively dial 1-830-255-4677 during normal business hours to speak with a dispute analyst.

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1/26/2012 06:03 PM
YouWin wagering dispute
A YouWin (SBR rating D+) player wagered O106 on the Tulane vs SMU basketball game on 1/25/2012. The player claims the odds were in-line at the time, however the player was only refunded the risk amount for his bet. The player states that YouWin alleged a technical error caused the bet to be declared void. SBR is following up on this sportsbook complaint.

On January 5th, 2012, SBR reported that YouWin confiscated €14,677 from players in 2011.

YouWin sportsbook is a Malta-based operation that is licensed by WinUnited Ltd. WinUnitedLtd. also powers the non-US sportsbook.com (SBR rating D-).

UPDATE: Management explained that the match was incorrectly graded as abandoned, and states that the mistake was rectified at 23:29ET and all winning bets including the punter who filed the complaint were properly settled. SBR considers this dispute closed.

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1/24/2012 04:26 PM
WSEX sportsbook statement
WSEX (SBR rating D-) sportsbook released the following statement concerning the $700,000+ in funds owed to players:


WSEX continues to shift blame for their financial troubles on US banking laws. The sportsbook has withdrawn itself from discussions with SBR. SBR has reports from 129 users owed $747,802. The average amount owed each player is $5,842. Players have been waiting for their funds since as early as October of 2009, making the sportsbook's claim that clients will not wait longer than three months both irresponsible and inaccurate. The last major surge of WSEX payments came in the fall of 2010, when SBR reported that $124,617 was paid.

Players in need of WSEX sportsbook assistance are asked to fill out a sportsbook complaint form. Alternatively, players may reach sportsbook Review by writing to help@sportsbookreview.com or dialing 1-830-255-4677 seven days a week during normal business hours.

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1/23/2012 05:46 PM
Player vs sportsbetting.com, Super Bowl wagers dispute
A sportsbetting.com (SBR rating C) player submits a wagering dispute.

The dispute
The player placed three bets on potential Super Bowl matches. Bet one was the over in a New England vs San Francisco SB. Bet two was the New England pointspread against the 49ers. Bet three was the over in a Super Bowl of Baltimore vs San Francisco. After the conference championship weekend, New England and New York advanced to the Super Bowl.

The player expected his wagers to be voided, as the outcome of the conference championship weekend eliminated Baltimore and San Francisco from the playoffs. He claims to have placed the same future Super Bowl match bets elsewhere, and claims that he was credited his wager amounts back since the teams he bet on would not actually play in the game.

The sportsbook's position
A sportsbetting.com representative advised the player that since the teams he wagered on will not be playing, that his wagers would be graded as losses following the Super Bowl.

SBR is following up with sportsbetting.com management to confirm the accuracy of the sportsbook rep's statement. Players that also wagered these Super Bowl bet types are advised to write to SBR.

UPDATE: The player has confirmed that sportsbetting.com credited his account tonight with the $420.

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1/22/2012 09:56 PM
Doxxbet added to SBR ratings guide
Doxxbet has been added to the SBR sportsbook ratings guide at C.

Doxxbet is headquartered in Malta and holds an LGA gaming license. The company took its first online bet in September of 2007. The sportsbook has servers both in Slovakia and Malta, and runs its marketing out of both places. Doxxbet's managing director Milan Smehyl oversees a staff of fifty. Doxxbet assures SBR that it will allow mediation of player disputes and work with SBR on any player reported issues against the sportsbook.

Doxxbet players with feedback are asked to write to SBR.

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1/21/2012 03:07 PM
Digital Gaming Solutions' (DGS) casino certified for fairness
Digital Gaming Solutions' (DGS) casino has been successfully audited by Jacobson Gaming LLC. Headquartered in San Jose, Costa Rica, DGS is one of the gaming industry's most recognizable softwares. DGS services online sportsbook and casino operators with state of the art betting software and support. DGS clients include industry titan Bookmaker sportsbook (SBR rating A+).

Jacobson Gaming LLC was founded by Dr. Eliot Jacobson, PhD. The company certifies casino games for fairness and tests the intergrity of software based random number generators. Dr. Jacobson's company issues the Certified Fair Gambling seal to companies that pass an exhaustive auditing process for game fairness, including RNG and statistical testing. Jacobson Gaming has certified software companies across the globe. SBR spoke with both the owner of DGS software, as well as Dr. Jacobson to confirm the successful audit.

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1/20/2012 04:32 PM
TowerGaming winnings confiscation dispute
Two unrelated TowerGaming (SBR rating D+) players claim that their winnings have been confiscated. Each player has a similar account of the sportsbook debiting their balances, allowing only for their deposits to be returned. TowerGaming stated that their welcome bonus was intended for recreational bettors only.

One player shared a transcript that shows "LisaT"—a TowerGaming representative—abruptly disconnecting a chat session.

TowerGaming chat


The two players state that €381 in winnings have been removed. SBR is following up on this complaint.

On 13 January 2012, SBR reported that GR88 sportsbook (SBR rating D+) was introduced to the SBR ratings guide. GR88 is powered by OddsMatrix, which also runs TowerGaming, BoogieBet, BetCave and others. OddsMatrix was first covered by SBR in July of 2009 for its relationship with defunct bookmaker BetOnBet (SBR rating F).

Players in need of sportsbook assistance are asked to fill out a sportsbook complaint form. Alternatively, players may reach sportsbook Review by writing to help@sportsbookreview.com or by dialing 1-830-255-4677 during normal business hours.

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1/19/2012 06:09 PM
Alliance sportsbook - SBR initiates rating coverage at C-

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1/19/2012 05:11 PM
Alliance sportsbook update
Alliance sportsbook (SBR rating C-) has been added to the SBR ratings guide. On 18 January 2012, SBR initially noted that low-ranked sportsbooks operated on the same web server in the past. SBR has since confirmed that the sportsbook is an independent entity run by a veteran industry manager. Alliance is a new sportsbook that is currently invite-only, headquartered in Costa Rica and using the DGS wagering software. Players with feedback can write to SBR.

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1/19/2012 03:56 PM
Pinnacle sports website
The Pinnacle sports (SBR rating A+) website is currently not loading. SBR will update this report.

Update: Pinnacle sports is back online after the momentary downtime.

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1/18/2012 05:38 PM
Betsson confiscates €600 from poker player
Betsson (SBR rating C+) has allegedly confiscated a player's €600 balance. The player admits to playing against a friend in the Betsson poker room, netting €600. The player claims that the play was legitimate, and not a "chip-dump". Poker chip-dumping is the act of colluding with other players, typically to circulate ill-gotten funds or to move funds between accounts. While chip-dumping cannot be proven 100% of the time, typically a sportsbook will have other circumstantial evidence linking the players beyond their play; an IP address, shared registration detail or similar. Betsson has refused to comment on the seizure to SBR, citing data protection. Betsson's rating has been lowered to C+.

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1/18/2012 10:02 AM
Alliance sportsbook feedback wanted
Alliance sportsbook is hosted on the same web server as sportsbook Sterling sports, also known as WagePage.com. Alliance is targeting players with 100% deposit bonus offers, and claims to have ten years of industry inexperience. SBR will attempt to speak with management to discuss the book's past, as well as any association with Sterling sports.

Players with feedback should write to help@sportsbookreview.com.

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1/17/2012 12:11 PM
PulseBet, SynBet remain off-line with players' funds
A PulseBet (SBR rating F) victim writes in. The player tells SBR that he was scammed out of $2,000; after building his bankroll up, the player took a break from wagering only to return to find the sportsbook off-line. On 17 November 2011, SBR reported that both PulseBet and sister sportsbook SynBet (SBR rating F) remained online, despite a public admission of insolvency. Both websites went off-line shortly thereafter. Many of the scam shops' customers were users from TheRXforum. TheRX introduced the previously unheard of sportsbooks on 16 August 2011, advertising SynBet as a platinum sponsor.

Players are owed a minimum of $21,000, according to sportsbook complaints filed by users of PulseBet and Synbet.

SBR advises readers to exercise extreme caution playing with new bookmakers. The sportsbook ratings guide, as well as the scam sportsbook blacklist, are intended to educate readers on the risks associated with each company.

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1/16/2012 04:19 PM
21KBet players owed €24,203
Five new 21KBet (SBR rating D-) complaints have been reported. SBR reported on 11 January 2012 that 21KBet was misleading players by claiming to be licensed by the LGA of Malta. LGA categorically denied the claim, publishing a notice on its website. 24 players have filed payment complaints against the sportsbook; these players are owed €24,203.

21KBet players with feedback or complaints are asked to submit a sportsbook complaint form, or dial 1-830-255-4677 during normal business hours to speak with a sportsbook Review dispute analyst.

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1/15/2012 09:36 PM
sportsbetting.com player payout dispute
On 11 December 2011, SBR reported that a sportsbetting.com (SBR rating C) player received only half of a $9,500 payout. The player states that on November 27th, an additional $9,400 was requested, as well as a $9,500 check on January 6th. The player has not received any of the payouts. SBR is following up on this sportsbook complaint.

Players in need of sportsbook assistance are asked to fill out a sportsbook complaint form. Alternatively, players may reach sportsbook Review by writing to help@sportsbookreview.com or by dialing 1-830-255-4677 during normal business hours.

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1/14/2012 01:07 PM
sportsbook.com player waiting nine weeks for payment
A sportsbook.com (SBR rating D-) player tells SBR that he has not been paid within the company's six to eight week time-frame. The player has two pending requests—$2,500 and $2,417—requested November 8th and 9th that haven't been paid. The player has three additional requests that are on week six. SBR is asking management for an update.

On 11 January 2012, SBR reported that a sportsbook.com (ag) player was owed $19,800 since October. Management addressed this complaint with SBR, saying the player would be sent two bank payments next week. SBR will update as the player confirms payment.

sportsbook.com (ag) players with feedback or complaints are asked to submit a sportsbook complaint form, or dial 1-830-255-4677 during normal business hours to speak with a sportsbook Review dispute analyst.

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1/13/2012 03:22 PM
GR88 introduced to SBR ratings guide
GR88 (SBR rating D+) has been added to the sportsbook ratings guide.

GR88 is part of the Merge Gaming poker network. GR88's sportsbook application is powered by OddsMatrix. OddsMatrix is a white-label host that also supports TowerGaming, BoogieBet, BetCave, Bulldog777 and others. OddsMatrix was first covered by SBR in July of 2009; BetOnBet, which used OM's software, was a slow-pay sportsbook that went off-line without paying players. Oddsmatrix's COO stated that they were never in control of BetOnBet player funds. The Linx Media Group—who also went off-line—was reportedly responsible for BetOnBet's payment processing.

GR88's website displays a Kahnawake Gaming Commission emblem; deceptive as it is the Merge Gaming network which holds the license, not the GR88 gaming company. GR88 itself claims to be operated by Olympian Trading Limited, a company incorporated in Curacao.

SBR will speak with OddsMatrix management to confirm the extent of the business relationship with GR88.

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1/12/2012 01:51 PM
VIP sports player never paid balance
On 15 July 2011, SBR reported that VIP sports (SBR rating B-) would close its doors. The Curacao based bookmaker announced that as of August 1st it would no longer be in business. VIP, along with sister sportsbooks Nine.com and BetGameDay.com instructed players to withdraw their funds by that time. Many seasonal players were taken by surprise when logging on for football season and realizing that the VIP brands were defunct. SBR exhausted all avenues in contacting former VIP personnel and eventually procured a statement that players would be paid. GTBets.com (SBR rating C) surfaced the same week, using the same website skin, web server and telephone number as VIP sports. SBR interviewed GTBets.com and learned that the sportsbook acquired the VIP software, hardware and retained key management. GTBets.com attempted to solicit VIP's former clients into depositing; an attempt to capitalize on the brand and kickstart its own business venture. GTBets.com later agreed to pay VIP sportsbook, BetGameday and Nine.com players that did not request their funds prior to the 1 August 2011 deadline. A total of $45,995 was owed to players and reportedly paid. GTBets assured SBR that it had attempted to contact all players that held unpaid balances with the VIP brands.

SBR has received a new complaint from a player that states he was never paid a $1,590 balance. SBR is contacting GTBets management to discuss the player's claim. VIP sports players in need of assistance should submit a sportsbook complaint form, or write to SBR directly at help@sportsbookreview.com.

UPDATE 26 Jan 2012: The player's deposit ($1,590) was made in November of 2009. The player does not recall wagering with the sportsbook, and has no further information to document that a balance was maintained at VIP. SBR has asked the player to provide more information, and considers this matter closed.

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1/11/2012 05:49 PM
Scam alert: 21KBet sportsbook
21KBet (SBR rating D-) is misleading players by claiming to be licensed by the Lotteries and Gaming Authority (LGA) of Malta. No such license exists. The LGA released a statement indicating that 21KBet has no connection whatsoever to the LGA. The 21KBet website claims to be headquartered in Malta. SBR has received forwarded emails from a 21KBet manager that went so far as to produce a bogus LGA registration number. The emails targeted players for deposits.

Nineteen players have reported not being paid. Fourteen of the players deposited to 21KBet via Moneybookers. These players' balances total €20,192. SBR reported on 4 January 2012 that 21KBet blamed Moneybookers for the eWallet delays, stating that it had no access to deposited funds. Moneybookers released a statement to SBR denying that 21KBet was an authorized merchant. 21KBet used a personal Moneybookers account to receive player deposits. Six players deposited with the sportsbook by bank transfer. One player confirmed being paid €670. 21KBet refused to pay the others, claiming player fraud.

21KBet continues to provide generic updates to SBR regarding the deceptive marketing and the delinquent payment requests. 21KBet is on the scam sportsbook blacklist at D-.

21KBet players with feedback or complaints are asked to submit a sportsbook complaint form, or dial 1-830-255-4677 during normal business hours to speak with a sportsbook Review dispute analyst.

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1/11/2012 01:49 PM
sportsbook.com player owed $19,800 since October
A sportsbook.com (ag) player writes SBR with a payment dispute. The player requested two withdrawals in October 2011 for $9,900 each. sportsbook.com (SBR rating D-) recently updated their payment time-frame to six to eight weeks. The player points out that he has been waiting in excess of the posted time. On June 3rd, SBR reported that management would attempt to fast-track payment for a player also waiting longer than advertised.

sportsbook.com moved their non-US players to Global.sportsbook.com, an operation headquartered in Malta; one that is managed by YouWin Ltd. SBR reported on 28 September 2011 that players with pending wagers had their bets cancelled, an unethical decision that caused a great deal of criticism. sportsbook.com later redacted its initial letter to players with a few conditions. sportsbook.com's US operation is based in Costa Rica.

sportsbook.com (ag) players with feedback or complaints are asked to submit a sportsbook complaint form, or dial 1-830-255-4677 during normal business hours to speak with a sportsbook Review dispute analyst.

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1/10/2012 11:01 AM
SBR interviews Professor I. Nelson Rose
SBR Forum's Peter Loshak interviews Professor I. Nelson Rose. Professor Rose is one of the industry's foremost experts on gambling law. The interview highlights sports betting within the United States at a state level, as well as the prospect of more online gambling. | Discuss video

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1/10/2012 10:02 AM
WSEX sportsbook update
Three WSEX (SBR rating D-) players report payment. Two players received partial payments ($500 toward $1,100, $700 toward $8,000) from requests made in January and August 2011 respectively. A third player confirmed receivement payment in full ($244) on a payout request dated 8 February 2011.


WSEX is still blaming processors and the US banking climate for the extreme delays. The following generic statement was provided to a player that's been waiting since April 2011 for $1,979:

WSEX sportsbook: "We acknowledge that in a previous conversation, either verbally or written, you were promised every effort to have your entire or part of your withdrawal shipped to you by ending of the year. While the lack of processing companies and US corresponding banks continue to be the dominant factors for our delayed processing, we will continue through out the next few months to accomplish all the clients who were not addressed during the past couple of months.

Every month commencing January 2012, a maximum value of checks as specified by our financial personnel, will be processed. Once a payment is completed for you, an email notification will be sent, allowing you sufficient time to make arrangements for the courier delivery. At this time, I wish to thank you for your continued correspondence and the patience you have extended throughout these challenging times. Our customer support will always be available to address any further queries. Again, I cannot apologize enough for the continued delays and the grave inconvenience caused to you."

WSEX is currently slow-paying 123 players $738,852. The longest outstanding request was made in October of 2009.

Players in need of wsex sportsbook assistance are asked to fill out a sportsbook complaint form. Alternatively, players may reach sportsbook Review by writing to help@sportsbookreview.com or dialing 1-830-255-4677 seven days a week during normal business hours.

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1/9/2012 04:13 PM
GetWin payout disputes
Three GetWin (SBR rating C-) payment complaints have been reported. A total of €1,687 is owed to the players. The player waiting the longest requested €313 on 12 December 2011. GetWin allegedly quoted the player a two to five business day time-frame to receive his withdrawal. All three of the players claim that GetWin is not responding to their payout inquiries. SBR is following up on these complaints.

On 14 December 2011, SBR reported that GetWin sportsbook was attempting to turn the corner. The Malta-based sportsbook originally debuted in the SBR ratings guide at D-. GetWin players filed complaints regarding confiscations made in the name of "organized betting". The sportsbook claimed that players were guilty of collectively pooling funds to circumvent limits and other account sanctions. GetWin released a statement to that effect on 31 May 2011. The majority of affected players had their accounts reopened. GetWin never fully satisfied SBR's requests. The sportsbook managed to make it through the summer with no additional complaints and was subsequently removed from the SBR blacklist.

GetWin players with feedback are asked to submit a sportsbook complaint form, or write to SBR directly at help@sportsbookreview.com.

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1/8/2012 08:18 PM
21KBet payment complaint #14
A fourteenth 21KBet (SBR rating D-) user has filed a sportsbook complaint. The player states that he has a balance of approximately $1,500 and is unable to receive payment. SBR reported on January 4th that the sportsbook claimed Moneybookers was responsible for the delays. SBR has received only one payment confirmation from a player that reported receiving payment via bank wire.

21KBet players with feedback can write to help@sportsbookreview.com.

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1/7/2012 11:22 PM
BetClic confiscates player's balance
A BetClic (SBR rating D+) player files a sportsbook complaint. The player tells SBR that he deposited €20 to BetClic and increased his balance up to €115. He requested a withdrawal on December 30th, 2011. The player states that after a few days of not hearing back from the sportsbook he noticed his deposit was refunded. The player states that BetClic refuses to disclose why the remainder of his balance was confiscated. SBR is following up on this sportsbook complaint.

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1/6/2012 05:19 PM
CentreBet player from Norway owed balance
A CentreBet (SBR rating D+) player tells SBR that he was not paid after the sportsbook closed accounts belonging to Norwegian residents on 14 October 2011. CentreBet set a deadline of 11 November 2011 for player withdrawals from Norway. The player held a balance of 543.34 NOK ($90.5). His last bet was placed during the summer. The player claims that he received no email notification to request his balance. SBR is investigating this sportsbook dispute.

On 21 September 2011, SBR lowered CentreBet's rating to D+ after the sportsbook cheated a player in a live betting dispute. CentreBet suspended a football market on Benefica vs Arsenal mid-match, voiding a player's winning €2,500 wager. CentreBet did not dispute the player's version of the facts or elaborate on its action to SBR.

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1/5/2012 09:29 AM
YouWin sportsbook confiscates €14,677 from players in 2011
YouWin sportsbook (SBR rating D+) has confiscated €14,677 from players in 2011. SBR's own Justin7 breaks the complaints down in the below video.

YouWin sportsbook balance confiscations

YouWin confiscated €3,838 from a player that was accused of suspicious betting. The funds forfeiture was made on January 25th, 2011. YouWin failed to provide clear proof of wrongdoing.

On July 13th, 20011, a player had a balance of €1,120 confiscated with no explanation. YouWin declined to discuss this complaint with the player or SBR.

On September 6th, 2011, a player requested a €1,357 withdrawal. YouWin froze the player's account, then confiscated his balance. No evidence of player violation was shared with SBR.

On October 10th, 2011, a player had his account closed and balance confiscated after making a €642 payout request. YouWin claimed that the player was guilty of clear fraud, but offered no specifics. YouWin claimed that their beliefs were confirmed after a telephone interview with the player....CONTINUE READING.

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1/5/2012 09:16 AM
WSEX sportsbook players owed $658,578
Five new WSEX complaints have been submitted. WSEX, the D- rated sportsbook that SBR reported owes more than 110 players, is no longer communicating with SBR. WSEX' debt to players is $658,578. WSEX gives only generic updates to players shifting blame onto payment processors for the extreme delays. The debts are as old as October of 2009. The disgraced sportsbook's last major effort to pay players came in the fall of 2010, when SBR reported that $124,617 was paid to players. The WSEX debt has more than quadrupled since. 115 players have outstanding sportsbook complaints against the blacklisted gaming company.

Players in need of WSEX sportsbook assistance are asked to fill out a sportsbook complaint form. Alternatively, players may reach sportsbook Review by writing to help@sportsbookreview.com or dialing 1-830-255-4677 seven days a week during normal business hours.

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1/4/2012 03:29 PM
TopBet back on-line
TopBet (SBR rating D+) sportsbook is back on-line.

New management acquired rights to the domain, while the betting platform is still powered by FutureBet. TopBet claims to be doing its own processing and utilizing FutureBet for software, hosting and wagering support. FutureBet, which is also known as Gametech/IGS, is an infamous turnkey provider that has stiffed players and sports operators more than $1M.

TopBet has been removed from the SBR sportsbook blacklist after six years, however SBR cautions readers to be cognizant of the risk playing at brands on the FutureBet platform. FutureBet charges TopBet a monthly royalty to use its services, but is able to shut the operator off at anytime or compromise player account security.

TopBet players that have outstanding claims against the sportsbook should file a sportsbook complaint form.

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1/4/2012 12:27 PM
21KBet slow-pays update
21KBet (SBR rating D-) is currently not paying players that deposited via Moneybookers. In an unusual twist, 21KBet pins the blame on Moneybookers by claiming that the eWallet service "does not pay" deposited funds. The most bizarre aspect of 21KBet's assertions is that funds sent by a user to their Moneybookers account is immediately available in their balance. The sportsbook is suggesting that it cannot withdraw those deposits to an off-line bank account - another matter entirely, one that players are not responsible for.

SBR followed up with Moneybookers, who stated that 21KBet is not a registered gaming merchant and that it was investigating on its own the player reports of no-pay. Nevertheless, both personal and business accounts are able to receive and send funds through the Moneybookers platform. The advantages of being a registered gaming merchant is to not have any outgoing transfer limits; the distinction is not relevant in this case, as neither party has suggested a transfer limit has been reached.



Thirteen users have reported being slow-paid $11,514 by 21KBet. The sportsbook has been initiated with a rating of D- within the SBR sportsbook Blacklist.

21KBet players with feedback or complaints are asked to submit a sportsbook complaint form, or dial 1-830-255-4677 during normal business hours to speak with a sportsbook Review dispute analyst.

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1/3/2012 05:26 PM
sportsbook.com addresses payment dispute
sportsbook.com (SBR rating D-) management says the player from SBR's December 25th report will receive payment soon. After winning a $48,000 parlay, the player requested his balance on November 8th, 2011. He learned that the time-frame on payments available to him increased to six to eight weeks. The player wrote to SBR on December 25th indicating that no payments have been received. sportsbook.com will attempt to expedite payment to the player to make up for the tardy processing. SBR will update this report once the player confirms payment.

sportsbook.com (ag) players with feedback or complaints are asked to submit a sportsbook complaint form, or dial 1-830-255-4677 during normal business hours to speak with a sportsbook Review dispute analyst.

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1/3/2012 01:08 PM
Bet770 resolves £400 claim
Bet770 (SBR rating D+) has resolved the sportsbook dispute reported by SBR on January 1st, 2012. Bet770 credited the €400 which was inexplicably removed from the player's account. The sportsbook tells SBR that the player has already made a successful withdrawal request. SBR considers the matter resolved.

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1/2/2012 05:23 PM
MyBet confiscates player's winnings
MyBet (SBR rating D) confiscates €911. A MyBet player who deposited €410 into the sportsbook increased his balance to €1,321, then had his account closed and deposit refunded. MyBet stated that unspecified violations necessitated the move, but declined to share those reasons with SBR. The sportsbook claims the player was made aware of the details - the player denies receiving any explanation from MyBet on the funds confiscation.

This is the fourth open dispute against MyBet for confiscation of player balances. In each case, MyBet has failed to offer evidence of wrongdoing to the players involved or SBR. Most recently, SBR reported on 21 November 2011 that a player had an €80 deposit refunded and more than €300 in winnings voided.

MyBet's sportsbook rating has been lowered from D+ to D. MyBet is a Malta-based organisation that caters to the European market.

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1/1/2012 03:45 PM
Bet770 adjusts player's balance without providing explanation
A Bet770 (SBR rating D+) player states he joined the sportsbook, deposited £1,000 and began wagering. The player states he made several wagers on the Manchester United vs Blackburn game, the Swansea vs Spurs football match, and was expecting his account balance to be £920. Inexplicably, the player claims his balance was adjusted to £520 by Bet770, and that his follow-up queries have not been answered. SBR is following up on this sportsbook complaint.

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12/30/2011 12:13 PM
sportsbook.com payout dispute update
SBR reported on October 25th, 2011 that a sportsbook.com (SBR rating D-) player was having difficulty withdrawing $6,800. On November 1st, an update report was published to highlight sportsbook.com management addressing the complaint. sportsbook.com stated the player's request had been unsuccessful due to not providing adequate ID documents. The player states the payment has failed again. SBR is following up on the complaint.

On September 28th, 2011, SBR published a report that sportsbook.com moved non-US players to Global.sportsbook.com - an operation headquartered in Malta that acts as a sublicense to WinUnited Ltd, the company which powers online bookmaker Youwin sportsbook (SBR rating D-).

sportsbook.com players with feedback or complaints are asked to submit a sportsbook complaint form, or dial 1-830-255-4677 during normal business hours to speak with a sportsbook Review dispute analyst.

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12/29/2011 08:43 AM
BetUS player claims no payment since September
A BetUS (SBR rating D+) player that requested a $1,000 payment in September claims he still has not been paid. The player tells SBR that his first payout request failed and that BetUS' makeup payment was also botched. The player believes he will not be paid and has called BetUS a scam in a letter to SBR. This is the third payment complaint of this kind in the last four weeks. SBR is following up on the player's sportsbook complaint.

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12/28/2011 08:29 AM
WagerChief site access
The WagerChief (SBR rating B-) website is currently down. SBR will update as the sportsbook comes back online.

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12/27/2011 09:51 AM
21KBet Moneybookers complaints
Three 21KBet (unrated) players have filed payout complaints. Two of the players state that withdrawal requests initiated in early December have not been filled, whilst a third player indicates that 21KBet claims to have submitted the payment, though his Moneybookers account has not been credited. SBR is investigating these sportsbook complaints.

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12/26/2011 01:43 AM
BetPhoenix player submits bonus dispute
Update: BetPhoenix restored the player's wagering limits to a reasonable amount. The matter is considered resolved.

A BetPhoenix (SBR rating C) player writes in with a bonus dispute. The player tells SBR that he deposited $10,000 and received a $3,000 bonus. He claims to have rolled over approximately $77,000 of the required $208,000. After logging into his account to place an NBA wager, the player noticed that BetPhoenix cut his limits to $50 max. SBR will ask the sportsbook to either cut the player loose (paying all winnings + prorated bonus amount) or to restore reasonable limits on the account for completion of the rollover. SBR will update this report.


BetPhoenix players with feedback or complaints are asked to submit a sportsbook complaint form, or dial 1-830-255-4677 during normal business hours to speak with a sportsbook Review dispute analyst.

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12/25/2011 07:52 PM
sportsbook.com payout feedback wanted
A sportsbook.com (SBR rating D-) player who won a $48,000 parlay on a $20 wager writes in with feedback. The player states that a month prior to hitting the parlay, a $2,500 payout was fulfilled in three weeks. After making the huge score, the player claims that sportsbook.com told him their payout timeframe had been increased to 6-8 weeks. The player has requested the entirety of his balance on November 8th, 2011 and has yet to receive any of the payments. sportsbook.com players that have waited in excess of the extended time-frame are asked to write to help@sportsbookreview.com.

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12/24/2011 07:46 PM
BetAtHome player account locked
A BetAtHome (SBR rating C-) player tells SBR that his account has been closed. The player states that he requested a withdrawal after meeting rollover requirements, provided his ID and found that his account was suddenly locked. The player alleges that he held a balance of €865 with BetAtHome. SBR is following up on this sportsbook complaint.

On November 14th, SBR reported that an unrelated player also had his account frozen. The player in that dispute claimed to have operated a BetAtHome sportsbook account for more than one year, making multiple deposits and redeeming numerous bonus offers. BetAtHome alleged that the player's ID appeared to be fraudulent, however BAH was unwilling to discuss the dispute further citing data protection. SBR advised the player to file a complaint through the Lotteries and Gaming Authority (LGA) of Malta.

BetAtHome players with feedback or complaints are asked to submit a sportsbook complaint form, or dial 1-830-255-4677 during normal business hours to speak with a sportsbook Review dispute analyst.

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12/23/2011 11:01 PM
WSEX slow-pays: 110 players owed $653,542
Four new WSEX (SBR rating D-) slow-pay complaints have been filed. The WSEX player debt has now surpassed $653,0000. In SBR's last report, WSEX was continuing to provide generic updates with promises of making good. The disgraced sportsbook has pinned the blame on processors rather than accepted responsibility for the ongoing payout blunders. WSEX management has again withdrawn from regular updates with SBR dispute analysts. SBR asks all sportsbook players that have not done so to write to help@sportsbookreview.com.

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12/22/2011 08:42 AM
Election odds: Romney the favorite for Republican nomination in 2012
Yahoo Politics forecasts that Mitt Romney has a 65.6% likelihood of victory in the 2012 Republican primary. Fellow candidates Newt Gingrich's chances are declining, while candidates Ron Paul and Jon Huntsman have failed to gain steam. Mitt Romney's chances are attributed to his popularity in Iowa; a key state in determining who will ultimately receive the Republican nomination for President. Yahoo's figures are helped by prediction market data supplied by Betfair (SBR rating A-). Curacao based bookmaker Pinnacle sports (SBR rating A+) has Mitt Romney as better than a 2 to 1 favorite (-221) to receive the nomination, while Canadian bookmaker Bovada.lv (SBR rating A) has Romney at -200.

To win the Republican nomination

• Pinnacle sports: Romney -221
• Bovada.lv: Romney -200 | Gingrich +450 | Paul +700 | Huntsman +1400
• SBR Points sportsbook: Romney -250 | Gingrich +500 | Paul +800 | Huntsman +1350

Yahoo Politics:

To discuss the 2012 election, political betting odds and more, swing by the SBRforum Politics & Economics section.

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12/21/2011 05:26 PM
Unibet confiscates €600 from player
A Unibet (SBR rating B-) player claims that his account has been closed and a balance of €600 confiscated. The player states that he provided all documents requested of him and believed his account to be cleared for payments. The player states that Unibet has refused to share with him what violation he has made to warrant the removal of his balance. On November 20th, SBR reported that Unibet disabled two unrelated player accounts without providing a reason for doing so. SBR asks Unibet players with feedback are asked to write to help@sportsbookreview.com.

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12/20/2011 05:54 PM
Congrats Beat The Prick 2011 winners!
SBRforum's annual Beat The Prick contest has concluded. 2,719 SBR posters participated in the 15-week football contest that pit each contestant against SBRforum mascot 'The Prick'. Each contestant had the task of trying to go 4-0, or at least outscore the mascot to win prizes that week. The contest took place on SBR Contests, SBR's proprietary contest software. $10,000 was paid to the top 10 places. Congratulations to SBR poster "sportsfun" for taking home the top prize of $5,000.

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12/19/2011 05:46 PM
Bet770 slow-pay complaint #2
A second Bet770 (SBR rating D+) payment complaint has been reported. A player submitted a payout request on November 24th, 2011 for £200 to Moneybookers. The player states that he has already verified his account and is cleared for payments. After nearly a month, Bet770 has yet to pay the player. The player states that he is given only generic replies from Bet770 acknowledging that his payout request is processing.

On December 17th, SBR reported that a Bet770 player was waiting for a payment of €280 for approximately three months without word on when his funds would be received.

SBR asks active Bet770 players with feedback of any kind to write to help@sportsbookreview.com. Players in need of assistance should submit a sportsbook complaint form.

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12/17/2011 03:58 PM
Bet770 player submits withdrawal dispute
A Bet770 (SBR rating D+) player tells SBR that he attempted to make a withdrawal of €280 after verifying his account with ID documents, but that in the last three months Bet770 has not processed the payment. The player states that he doesn't know what to do. SBR is following on the sportsbook dispute.

On November 25th, 2011, SBR reported that Bet770 cheated a player on a soccer wager. A player made a £15 soccer wager using a free bet on the match between Nordsjaelland and Midtjylland. The wager type was a halftime/fulltime bet. In a HT/FT bet, a team must win both the first half and the game. In the player's wager, the team he backed won the first half, lost the second half and won the game. When the punter noticed he was credited a loss instead of a win, he contacted the sportsbook to settle the market properly, but Bet770 refused to acknowledge the error.

sportsbook players with feedback or complaints are asked to submit a sportsbook complaint form, or dial 1-830-255-4677 during normal business hours to speak with a sportsbook Review dispute analyst. Alternatively, players may write to help@sportsbookreview.com directly.

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12/16/2011 01:40 PM
TitanBet reinstates voided wagers for two players
TitanBet (SBR rating C) has reinstated the winning wagers of two players that had their bets voided. SBR first reported on November 28th that TitanBet was alleged to be voiding bets when the line moves against them. Nine players filed sportsbook disputes through SBR stating the practice affected them. TitanBet released the following statement to a player today:


Though TitanBet refuses to discuss player specifics with SBR citing privacy policy, SBR is hopeful that the remaining seven players will receive credit for any winnings which were prevented by TitanBet's heavy-handed cancellations. SBR will update this report.

TitanBet players in need of sportsbook assistance are asked to fill out a sportsbook complaint form. Alternatively, players may reach sportsbook Review by writing to help@sportsbookreview.com or by dialing 1-830-255-4677 during normal business hours.

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12/15/2011 05:16 PM
BetClic solicits losing player as VIP, then limits to €5 after €2,500 deposit
A BetClic (SBR rating D+) player writes in with an account dispute. The player signed up with BetClic, lost €700 within a week and then received a mailer indicating that he was well on his way to becoming a "VIP" player. The player claims that the email solicited another deposit. The player reloaded €2,500 into the sportsbook and noticed that after attempting to make one bet that his limits had been cut to €5 maximum. In his previous activity with the sportsbook, the player noted that he was able to wager for €500 on a single game.

The player tells SBR that BetClic will only allow him to withdraw his €2,500 if he pays a fee. The player argues that he was solicited as a VIP customer , followed through with a deposit and immediately limited. The player had hoped to gain VIP status with BetClic for additional bonuses and perks.

SBR is asking that BetClic either waive his rollover, restore his wagering limits or waive the withdrawal fee.

sportsbook players in need of sportsbook assistance are asked to fill out a sportsbook complaint form. Alternatively, players may reach sportsbook Review by writing to help@sportsbookreview.com or by dialing 1-830-255-4677 during normal business hours.

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12/14/2011 01:28 PM
GetWin sportsbook attempts to turn the corner
GetWin (SBR rating C-) is a Malta-based sportsbook that has been online since November 25th, 2010. GetWin debuted in the sportsbook ratings guide at D-, as SBR received a number of complaints involving confiscations made from allegedly related players. The players were determined to be guilty of "organized betting", or collectively pooling funds to circumvent limits. SBR released a video warning against GetWin on April 29th, 2011. A full month later, after numerous emails were exchanged with SBR and the involvement of the Lotteries and Gaming (LGA) of Malta, GetWin released a statement on the account confiscations. The majority of closed accounts were reopened and cleared for payment, whilst a small percentage of affected players were alleged to have violated the sportsbook's rules. SBR considered the matter resolved at that time, but cautioned players that the sportsbook's decision to revisit the complaints could have been aided by pressure from the public, SBR and the LGA.

After making it through the summer with no additional sportsbook complaints, GetWin was removed from the SBR scam sportsbook blacklist and assessed with a rating of D+. In the following months, GetWin revamped its terms and conditions and entirely removed the line pertaining to ambiguous/suspicious bets. GetWin tells SBR that they are working to improve their system and rules to be more secure and convenient for players. GetWin conceded mishandling the confiscation complaints earlier in the year and provided an outlet for SBR to discuss future issues with. GetWin's sportsbook rating has been increased from D+ to C-.

GetWin players with feedback are asked to submit a sportsbook complaint form, or write to SBR directly at help@sportsbookreview.com.

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12/13/2011 04:06 PM
TitanBet voids player's football wagers
A ninth TitanBet (SBR rating C) player reports that his wagers have been voided. The TitanBet player states that he wagers primarily on Asian handicap markets, and that a number of bets placed on Stoke City F.C. have been voided. The player states that he was informed the market had changed.

TitanBet has recently made headlines by continuing to unfairly void wagers when the line move againsts them. The unethical act is commonly referred to as "falling asleep at the wheel". TitanBet has referred players to their terms and conditions which cover the accuracy of odds in a general sense. TitanBet management has refused to discuss the player complaints with SBR by citing privacy policy. SBR has pointed out that players who file electronic sportsbook complaint forms authorise SBR to hear otherwise private, account-related details. TitanBet's sportsbook rating was lowered to C on December 2nd, 2011.

SBR covered TitanBet's practices via video to warn punters:

TitanBet players in need of sportsbook assistance are asked to fill out a sportsbook complaint form. Alternatively, players may reach sportsbook Review by writing to help@sportsbookreview.com or by dialing 1-830-255-4677 during normal business hours.

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12/12/2011 04:00 PM
Smarkets added to sportsbook ratings guide
Smarkets (SBR rating C) is a Malta-based betting exchange. Smarkets opened for business in February of 2010. The Malta-based operation runs marketing out of London, UK, and employs a small customer service staff. The exchange does not accept US players. The exchange makes a profit by charging a commission ranging from 1 to 4% on customer net winnings. The business model is to offer punters a cheaper alternative to traditional vigorish imposed by conventional bookmakers. The CEO and Co-Founder of the company is Jason Trost. SBR posters have thus far reported positive experiences with the outfit. SBR knows of no outstanding Smarkets payment disputes.

Smarkets has been assessed with a preliminary sportsbook rating of C. Players with feedback at the exchange are encouraged to write to SBR through this sportsbook form or via email.

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12/12/2011 03:38 PM
BetGrizzly payout feedback wanted
UPDATE: The player reports receiving payment, stating that confusion on how to verify his payout led to him filing his sportsbook complaint.

A BetGrizzly (SBR rating D) player reports that he requested a $250 withdrawal on December 7th, 2011. The player was told by manager "Chuck" that funds would be paid via a P2P method the following day. The player states that despite BetGrizzly advertising quick payments via that method, he has been unsuccessful in his attempts to receive a hard confirmation on his withdrawal status. The player states that BetGrizzly has also yet to deduct the funds from his balance.

On November 22nd, SBR reported that a BetGrizzly dispute originally covered four days prior had been resolved. BetGrizzly reopened the account of a player whose account was disabled after converting his freeplay starter bonus. The player put in a payout request of $250 but his account was closed thereafter.

SBR will update this report after connecting with BetGrizzly management.

Players in need of sportsbook assistance are asked to fill out a sportsbook complaint form. Alternatively, players may reach sportsbook Review by writing to help@sportsbookreview.com or by dialing 1-830-255-4677 during normal business hours.

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12/11/2011 07:15 PM
sportsbetting.com withdrawal complaint
A sportsbetting.com (SBR rating C) player tells SBR that he requested $9,500 on November 14th. The player received only half of the payment ($4,750) on November 20th, and has not received word on why or when the rest of the payment will be filled. sportsbetting.com has not provided an update. SBR is investigating this withdrawal complaint.

Players in need of sportsbook assistance are asked to fill out a sportsbook complaint form. Alternatively, players may reach sportsbook Review by writing to help@sportsbookreview.com or by dialing 1-830-255-4677 during normal business hours.

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12/10/2011 06:36 PM
College Bowl Handicapping contest starts Mon Dec 12th SBRforum's College Bowl Handicapping contest opens for selections on Monday, December 12th. The contest awards a prize-pool of 15,000 SBR Points, including SBR sportsbook freeplay points. The contest requires 20 picks on NCAAF sides or totals.

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12/9/2011 05:29 PM
BetUS sportsbook payment complaint
A BetUs (SBR rating D+) player tells SBR that he requested a withdrawal of $800 on October 2nd, 2011. After receiving the payment from BetUS, the player tells sportsbook Review that a banking error caused the payment to fail. The player contacted BetUS management who provided instructions for the player to document the botched withdrawal. As of December 7th, payment has not been rendered again. SBR is following up on this sportsbook complaint.

On November 29th, 2011, SBR reported that a BetUS sportsbook player hasn't been paid since fall.

BetUS sportsbook players with grievances should file a sportsbook complaint form. Alternatively, players may submit feedback by writing to help@sportsbookreview.com.

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12/8/2011 06:27 PM
TitanBet wagering complaint #8
An eight TitanBet (SBR rating C) wagering complaint has been reported. A player writes to SBR stating that his wagers were voided under the premise that the price displayed on the website was erroneous. The player disputes the reason, pointing out that a free odds service showed that the stake for his match on Teteks Tetovo -11 over Oktomvri Prilep was placed on odds that were in-market. The player states that TitanBet quoted the following section of its fine-print in response to his inquiries:


On December 5th, SBR reported on the seventh known instance of TitanBet voiding action where it does not have the best of it. The practice is commonly referred to as a linesmaker falling asleep at the wheel, or failing to update odds so that they become off-market, as opposed to being wrong to begin with.

Players in need of sportsbook assistance are asked to fill out a sportsbook complaint form. Alternatively, players may reach sportsbook Review by writing to help@sportsbookreview.com or by dialing 1-830-255-4677 during normal business hours.

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12/7/2011 05:44 PM
EnterBet player submits withdrawal complaint
An EnterBet (SBR rating D-) player tells SBR that a $2,000 balance held at the sportsbook has been erased. The player claims that he originally requested a withdrawal approximately two years ago, and had written off his chances at ever collecting from the notorious slow/no-pay outfit. EnterBet customer support has claimed to have no knowledge of the funds. SBR is attempting to reach a member of EnterBet management.

SBR receives little feedback from GoTo Entertainment group players. In September of 2011, SBR reported that a BetGoTo (SBR rating D-) player who had received only partial payments over the course of the last three years was still owed $2,700 since October of 2011. GoTo group players with payment complaints are asked to submit a sportsbook complaint form or write to help@sportsbookreview.com.

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12/6/2011 06:29 PM
WSEX sportsbook update
WSEX sportsbook (SBR rating D-) players report being slow-paid $643,052. 106 players have filed sportsbook complaint forms through SBR indicating that they have not received their funds. The outstanding requests date as far back as October of 2009. A WSEX manager communicated with SBR on November 16th, stating that the company would attempt to work through the spreadsheet to provide updates on when players can expect to receive partial and full payments. SBR has thus far not received an updated list from WSEX.

WSEX continues to attempt to solicit new clients whilst the majority of their players wait for payment. New account signups are not apprised of the ongoing slow payments. WSEX provides generic updates to customers with outstanding requests by conceding that there is a back log of requests to fill.

The last surge of WSEX payouts came in October of 2010 when players reported receiving $124,617.


Players in need of WSEX sportsbook assistance are asked to fill out a sportsbook complaint form. Alternatively, players may reach sportsbook Review by writing to help@sportsbookreview.com or dialing 1-830-255-4677 seven days a week during normal business hours.

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12/4/2011 08:33 AM
SBRtv's sportsbook Industry news recap video
SBRtv's Peter Loshak breaks down the latest happenings in the online sportsbook industry.

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12/3/2011 02:26 PM
BetOnline247 scams another player
A BetOnline247 (SBR rating F) player tells SBR that he has been waiting for an €800 for four months. BetOnline247 players have reported not being paid more than €50,000. SBR has more than fifty complaints on file from users that were not paid. The sportsbook was included in the April 16th, 2011 report "Online scams, five sportsbooks to avoid".

Operating out of San Pedro, Costa Rica, BetOnline247 claims to be regulated by government of Costa Rica. The claim is not accurate; sportsbooks in Costa Rica are not given gaming licenses nor are their sportsbooks regulated by government officials. BetOnline247 targets European customers. The sportsbook was added to the scam sportsbook blacklist by sportsbook Review.com on May 14th, 2011.

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12/2/2011 02:44 PM
TitanBet sportsbook complaint #6
A new TitanBet (SBR rating C) complaint has been made by a player that says he had multiple wagers voided. The player has shared an email from TitanBet, which begins by stating that their odds were offmarket by approximately .70. The TitanBet email stated that a market was listed at 1.45 which was intended to be priced at 1.34.

TitanBet sportsbook: "Since we offer a large quantity of markets on many events, it is impossible to monitor all the markets unless bets are being placed on the and so the wrongly priced market was not noticed until wagers were being placed on it. it was our intention to offer 1.34 and not 1.45."

SBR has confirmed that 1.45 was the fair, average starting price for the match. TitanBet listed the market on Anadolu Efes (a Turkish basketball team) on November 29th at 16:18 at 1.45. The odds were not updated until November 30th at 10:03. A bookmaker penalizing a player for their taking advantage of what's referred to as "falling asleep at the wheel" is considered unethical. This is the sixth TitanBet complaint where a player who had gotten the best of the sportsbook had action voided.

TitanBet support refused to discuss the complaints with SBR, citing privacy policy. SBR is now attempting to reach a member of TitanBet management for comment. SBR published a video warning bettors of the TitanBet practice on November 30th. | Watch the video

TitanBet's sportsbook rating has been lowered from C+ to C.

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12/1/2011 05:32 PM
Player vs VIPsports.eu: $1,390 account dispute
UPDATE: The player has been paid his balance. Management cites miscommunication for the confusion.

A VIPsports.eu (SBR rating C) player that deposited $500 and increased his balance to $1,390 claims that his winnings are not being honored. The player states that VIP has told him that his deposit would be refunded to his credit card. The player filed a dispute with SBR suggesting that he has no idea why he is not entitled to his winnings. SBR is following up on the account dispute with both the player and sportsbook.

Recent VIP sports.eu news

On November 28th, SBR reported that a VIPsports.eu dispute was resolved. A player who had a $460 to win $400 hockey wager cancelled received credit for the wager he should have been able to make at his intended limits. The player also received credit for $35 in withdrawal fees which was docked by Moneybookers when VIP returned the player's balance. After learning that his wager was cancelled, the player grew upset with VIP and demanded that his account be closed. VIP credited the player's Moneybookers account a total of $95 to close out the sportsbook complaint.

Players in need of sportsbook assistance are asked to fill out a sportsbook complaint form. Alternatively, players may reach sportsbook Review by writing to help@sportsbookreview.com or by dialing 1-830-255-4677 during normal business hours.

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11/30/2011 02:44 PM
TitanBet abuses bad line rule to cheat players
TitanBet (SBR rating C+) management has not yet addressed the complaints of the sportsbook voiding wagers, as reported by sportsbookReview.com on November 28th.

SBR dispute analyst "Justin7" breaks down the Titanbet player claims in the following sportsbook news video:

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11/30/2011 02:17 PM
Heritage sportsbook upgraded to A-
Heritage sportsbook (SBR rating A-) placed third in the SBR posters poll conducted last month. The sportsbook by all accounts has handled 4X the growth well so far this football season; Heritage acquired all BetJamaica players earlier this year when the A+ rated sportsbook announced that it would close down, Heritage also housed US-based TheGreek (SBR rating A+) players.

Heritage has long been known as being a niche shop, one that was invite-only and catered to their group of VIP players. Heritage sportsbook's strong point over the years has been its financial strength and ability to process payments at or above the industry-standard in terms of time. Heritage sportsbook's operation is headquartered in Costa Rica.

SBR has upgraded Heritage's rating from B+ to A-. Heritage players with feedback are asked to write to SBR or post directly in the SBR sportsbook Industry news section.

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11/30/2011 01:02 PM
Betfair player says account was suspended amidst tennis investigation
A high-stakes Betfair (SBR rating A) punter tells sportsbook Review that his account has been locked since March 28th, 2011. The Betfair player had a sum of €50,000 risked on an ATP tennis match—Michael Llodra vs Marcel Granollers—which was a normal stake for the trader. Marcel Granollers went into the match in good form and was a slight underdog at +138. After the conclusion of the match, the player states that he received a letter from Betfair indicating that the outcome of the match was being investigated. The player states that he wrote Betfair multiple times per week asking for an update on the status of the investigation. When SBR followed up with Betfair for comment, Betfair advised SBR that they could not discuss specifics of player accounts. SBR is asking the player to provide a complete overview of his position on the match. SBR will update this report as more information becomes available.

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11/29/2011 12:59 PM
BetUS sportsbook player hasn't been paid since fall
A BetUS (SBR rating D+) player tells SBR that he asked for a $5,000 payment ($2,000 check + $3,000 via a plastic method) on September 18th, 2011. On September 29th, the player asked for an update on his withdrawal status and was told that he was actually sent two checks for $5,000 total. The player followed up again after October 13th and was informed that the checks would be cancelled and that his funds would be placed back into his gaming account. After five days of the funds not being credited to his account, the player says he phoned into BetUS and learned that the time-frame for having the funds credited to him increased to 30 days. After 35 more days passed, the player called BetUS back and was informed that the third party funds processor had not completed his request and that he should call back for updates after additional time passes.

SBR is following up on this sportsbook dispute. | BetUS sportsbook news

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11/28/2011 06:25 PM
TitanBet voiding wagers when line moves against the house?
Five TitanBet (SBR rating C+) players tell SBR that their wagers have been voided after the line moved in their favor. In each of the cases, SBR has verified that the odds were in-market, thus the bets should have stood.

TitanBet player: "At around 12.00 (local time) on the 24th of November i have placed a bet at 1.75 odds. The next morning when i woke up, my bet was voided and the odds had changed to 1.65. When placing the bet i checked other bookmakers and found the same market with odds between 1.57 to 1.75. This happened 3 times in the last 2 weeks, with them voiding bets and then changing odds to a little difference."

TitanBet support has refused to discuss the specific details of the player complaints, citing their privacy policy. SBR has pointed out that players authorize SBR to discuss their account complaints when filing the electronic sportsbook complaint form. SBR is attempting to go up the ladder to present the disputes to a senior member of TitanBet management. SBR will update this report.

Players in need of sportsbook assistance are asked to fill out a sportsbook complaint form. Alternatively, players may reach sportsbook Review by writing to help@sportsbookreview.com or by dialing 1-830-255-4677 during normal business hours.

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11/28/2011 02:19 PM
Update: VIPsports.eu dispute resolved
Earlier today SBR reported that a VIPsports.eu (SBR rating C) player had a wager cancelled because the wagering software did not properly enforce limits. The player entered a $460 to win $400 wager on an NHL game Saturday, November 26th. After realizing that the wager was cancelled, the player said he missed out on re-betting the game elsewhere. The player then requested that VIPsports.eu close his account and refund his deposit. The sportsbook obliged and refunded his deposit via Moneybookers, though a $35 fee was charged by the eWallet. SBR followed up with management to discuss both the wager cancellation and withdrawal fee.

Management told SBR that that a software glitch caused the player to be able to place a wager in excess of the limit for residents of his country. The error has since been identified and corrected. Despite his funds not being at risk—as the wager was cancelled prior to the game starting—the sportsbook will pay what he would have won at the intended limits ($60). That amount will be added on top of the $35 fee which the sportsbook says was charged by the eWallet processor unbeknownst to them. SBR considers this dispute closed.

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11/28/2011 02:08 AM
VIPsports.eu cancels players pending bet; says he bet over the limit
VIPsports.eu (SBR rating C), which runs on the BTG Gaming platform along with SafariCasino (SBR rating D+) and Dimeline (SBR rating C), canceled a players pending wager. The game had not yet started. VIP implied that their software did not or was not able to properly enforce limits. The player states that because of their error he missed out on his winning play. SBR will seek comment from management.


VIPsports.eu is run by a former VIP sports (SBR rating B-) manager in possession of a customer database. The copycat branding is an attempt to capitalize on VIP sports' industry reputation. Another group of former VIP management and marketing personnel also launched a startup brand after the company closure—GTBets.com (SBR rating C)—and are in possession of the original software, while VIPsports.eu is powered by the BTG Gaming software.

Players in need of sportsbook assistance are asked to fill out a sportsbook complaint form. Alternatively, players may reach sportsbook Review by writing to help@sportsbookreview.com or by dialing 1-830-255-4677 during normal business hours.

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11/26/2011 02:52 PM
WSEX sportsbook: $624,040 owed to 97 players
Four new WSEX sportsbook (SBR rating D-) slow-pay complaints have been reported. Player one requested $9,000 in November of 2010 and has received generic replies off and on describing processor problems. Players two-four requested $3000, $650 and $400 respectively in September of 2011. A WSEX manager told SBR ten days ago that she was in receipt of the latest spreadsheet of player complaints filed through SBR, and that an update would be provided. The sportsbook failed to deliver.

The last major surge of WSEX payouts was reported by SBR in October of 2010. WSEX players were paid $124,617 during the meat of the 2010 football season. Most recently, a player that requested $1,800 on November 29th, 2010 reported receiving payment in full. The player was included in the sportsbookReview.com spreadsheet of WSEX players owed. On November 9th, SBR reported that a player owed $60,000 received a $6,000 payment toward his outstanding balance, and that another player confirmed being paid $2,000.

Players in need of wsex sportsbook assistance are asked to fill out a sportsbook complaint form. Alternatively, players may reach sportsbook Review by writing to help@sportsbookreview.com or dialing 1-830-255-4677 seven days a week during normal business hours.

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11/25/2011 01:41 PM
Bet770 cheats player on soccer wager
A Bet770 (SBR rating D+) player writes to SBR with a soccer wagering complaint. On October 27th, 2011, a Bet770 player made a £15 soccer wager using a free bet. The wager type was a halftime/fulltime bet on Nordsjaelland vs Midtjylland. In a HTFT bet, a team must win both the first half and the game. In the player's wager, the team he backed won the first half and lost the second half. When the punter noticed he was not credited a win, he created a support ticket with the sportsbook. To his surprise, a Bet770 representative claimed that the bet was settled properly. The player attempted to reason with the representative before filing an official sportsbook complaint through SBR.

SBR reached out to Bet770 to correct its settlement of the match, but Bet770 balked and provided a link to their terms and conditions which would reportedly show that their definition of a HT/FT bet was applicable. SBR reviewed the Bet770 fine-print and found no such policy.

SBR is recommending that Bet770 settle the market properly, and credit the player's account £149.

sportsbook players with feedback or complaints are asked to submit a sportsbook complaint form, or dial 1-830-255-4677 during normal business hours to speak with a sportsbook Review dispute analyst. Alternatively, players may write to help@sportsbookreview.com directly.

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11/24/2011 01:12 PM
Happy Thanksgiving to SBR readers
sportsbook Review wishes its readers and their families a safe and healthy Thanksgiving.

sportsbook players with feedback or complaints are asked to submit a sportsbook complaint form, or dial 1-830-255-4677 during normal business hours to speak with a sportsbook Review dispute analyst. Alternatively, players may write to help@sportsbookreview.com directly.

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11/23/2011 06:30 PM
Scam alert: PulseBet sportsbook victim writes in
A PulseBet (SBR rating F) player tells SBR that he is owed €1,073. The player's first withdrawal request was made on October 26th, 2011 but rejected due to ID not being on file. After sending all the documents, PulseBet completed the request in their system but failed to send the funds through Moneybookers.

On November 17th, SBR reported that PulseBet and SynBet (SBR rating F) remain online despite a public admission of insolvency. On November 4th, SBR reported that the brands could no longer pay players.

Synbet and PulseBet both occupy a spot on the SBR sportsbook Blacklist with a rating of F.

SynBet and PulseBet players with payout complaints are asked to submit a sportsbook complaint form, or dial 1-830-255-4677 during normal business hours to speak with a sportsbook Review dispute analyst.

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11/23/2011 06:06 PM
UPDATE
BetOnline has completed its audit of player four. The player's account has been reactivated and he is free to continue to play or request a withdrawal of his $65,000 balance.

SBR has received complaints from four Betonline (SBR rating B+) poker players that their payouts were on hold while they were audited for suspected chip dumping. The first dispute was resolved amicably. In the second dispute SBR has concluded, and the player has since confessed, chip dumping took place. The third dispute involves a player suspected of being part of a fraud ring. The largest case is from a player with a balance of $65,000, who has been open to review his hand history publicly. BetOnline expects to resolve the matter by the start of next week. BetOnline, which rarely receives disputes surrounding sportsbook play, recently launched a poker platform that has become instantly popular due to their large player base and players' shrinking online poker options. BetOnline plans to expand its poker management and staff to avoid lengthy account audits and add more proactive risk management.

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11/22/2011 06:01 PM
BetGrizzly dispute update
The BetGrizzly (SBR rating D) dispute SBR reported on November 18th is now resolved. BetGrizzly has reopened the account of the player who had his log-in disabled after converting the free starter bonus. The player originally told SBR that he registered for BetGrizzly on November 13th, 2011 and proceeded to take his $50 free trial bonus and increase it to $250. After requesting a payout, the player states that his account was closed.

BetGrizzly management tells SBR that the player's account is now enabled and that it was temporarily closed after the player demonstrated that he did not want to follow the rules of the freeplay. SBR considers this dispute closed.

BetGrizzly has been assessed with an initial rating of D in the SBR sportsbook ratings guide.

BetGrizzly players with payout complaints are asked to submit a sportsbook complaint form, or dial 1-830-255-4677 during normal business hours to speak with a sportsbook Review dispute analyst.

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11/21/2011 06:09 PM
MyBet sportsbook account dispute
A MyBet (SBR rating D+) player writes to SBR with an account complaint. The player registered to MyBet and made a first-time deposit of €80 before increasing his account to €368.71. The player tells SBR that MyBet refunded his deposit and closed his account after accusing the player of being connected to other account-holders. The player denies the charge.

MyBet is a Malta-based sportsbook. Malta sportsbooks have recently come under fire, as dodgy sportsbook owners gravitate to the country for their lax gaming restrictions. Recent Malta scam sportsbooks include Stryyke (SBR rating F), BetOnBet (SBR rating F), and BetAfterBet (SBR rating F). MyBet is one of the only Malta sportsbooks not on SBR's scam sportsbooks blacklist. MyBet had a rating of D+ initiated by sportsbook Review on April 7th, 2011.

SBR will update this report.

sportsbook players with feedback or complaints are asked to submit a sportsbook complaint form, or dial 1-830-255-4677 during normal business hours to speak with a sportsbook Review dispute analyst.

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11/20/2011 01:18 PM
Unibet player has account disabled
A Unibet (SBR rating B-) player tells SBR that his account has been disabled. The player states that although his account was verified in July, Unibet asked him to provide a bank statement earlier this month. The player tells SBR that after sending the required document, Unibet closed the player's account and indicated that only his balance would be paid to him. The player says his last communication from Unibet was two weeks ago. The balance in the account was €685, with half of the funds coming from a Moneybookers deposit. The player noted that in his last communication with Unibet, it was stated the funds must be paid via bank transfer.

On October 5th, SBR reported that Unibet disabled two other player accounts. In both of those cases, players report that documents were provided to verify their accounts but the documents were ultimately determined to be unacceptable by Unibet.

Unibet players with feedback are asked to write to help@sportsbookreview.com.

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11/19/2011 04:00 PM
Scam alert: 105Vig sportsbook player #2 writes in
A second 105Vig sportsbook (SBR rating D-) player writes in. The player tells SBR that he opened an account with 105Vig in early November after a sales agent lured him in with a $100 free starter bonus that carried a 5X rollover. The player tells SBR that after completing the play-through requirement, he asked for a payout of $100. The player tells SBR that 105Vig denied the request, claiming that he must have a minimum of $500 in his balance to make a payout request. This non-standard rule is not found anywhere on the 105Vig site.

SBR reported on November 11th that a player who also took the $100 starter bonus completed his rollover and increased his balance to $1,654.11. The player requested payment on Tuesday, November 8th and has not been paid. A 105Vig representative reportedly told the player that public posts attributed to the user had been read, and that the representative believed the player "should not be paid".

105Vig has all the makings of a scam sportsbook - peddling no deposit bonuses and credit lines, working over forums and social media platforms whilst giving poor service and making up rules as it goes along when players attempt to cash in their chips. Players are advised to avoid the unknown bookie.

sportsbook players with feedback or complaints are asked to submit a sportsbook complaint form, or dial 1-830-255-4677 during normal business hours to speak with a sportsbook Review dispute analyst.

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11/18/2011 06:14 PM
BetGrizzly player has account disabled after converting free bonus
A BetGrizzly (unrated) player writes in with an account complaint. The player registered for BetGrizzly on November 13th, 2011. He accepted the free $50 no deposit bonus and completed the advertised 6X rollover. After finishing the rollover, the player requested a $250 withdrawal. The player tells SBR that BetGrizzly informed him that he needed to wait a period of 30 days in order to request payment. The player then says that his account was suddenly closed without notice from BetGrizzly. The player states that customer service will not reopen his account. SBR is following up on this BetGrizzly sportsbook complaint.

On July 29th, 2011, SBR reported that BetGrizzly sportsbook was targeting players promising 100% bonuses. BetGrizzly was being promoted by former WagerWeb (SBR rating D-) employee "Chuck".

Players are advised to use extreme caution when playing with unrated online sportsbooks. High bonuses are typically dangled as carrots to reel in new blood but can spell disaster for the house without proper risk management. SBR publishes a comprehensive list of over 1,000 sportsbook ratings in the SBR sportsbook ratings guide.

BetGrizzly players with payout complaints are asked to submit a sportsbook complaint form, or dial 1-830-255-4677 during normal business hours to speak with a sportsbook Review dispute analyst.

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11/17/2011 06:01 PM
sportsbook scam alert: PulseBet & SynBet sportsbook
PulseBet (SBR rating F) and SynBet (SBR rating F) sportsbook remain online despite a public admission of insolvency. On November 4th, SBR reported that the brands could not pay players.

On August 16th, 2011, SynBet was introduced to readers on TheRxForum gaming portal as platinum sponsors. The unheard of sportsbook claimed to be targeting US-based members, while sister outfit PulseBet catered to the European market.

On November 1st, 2011, a SynBet employee posted that players would not be paid. The employee attributed blame to processors and urged players to consider alternate actions to recoup their funds. PulseBet and SynBet players continue to write into the SBR mailbox to document how they were scammed. | Scammed sportsbook players speak out

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11/16/2011 06:35 PM
VIPsports.eu deceptive marketing
VIPsports.eu (SBR rating C) is still making deceptive sales pitches to former clients of the now defunct VIP sports (SBR rating B-) family. VIPsports.eu is distributing emails suggesting that it is the same as the terminated VIP sports operation. It is important for players to realize that the original VIP sports is not back - former marketing personnel are attempting to capitalize on the brand's name by releasing targeted emails to former VIP sports and Nine.com (SBR rating B-) customers. Vipsports.eu is hosted on a different wagering platform, in a different country, with different financial backing and ownership. Players should approach the new VIPsports.eu as an unknown quantity and proceed with caution as with all start-up sportsbook companies.

On November 3rd, 2011, SBR reported that Vipsports.eu is the latest licensee of the Safari Casino Group. Safari provides Vipsports.eu with wagering software, hosting and processors in exchange for a monthly royalty. Safari Casino Group is most known for powering Dimeline sportsbook (SBR rating C), BetTheGlobe (SBR rating D+), and Safari Casino (SBR rating D+). | VIPsports.eu email to players

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11/16/2011 08:50 AM
WSEX sportsbook update: $610,990 owed to 93 players
Five new WSEX (SBR rating D-) payout complaints have been reported.

Player one requested a $530 withdrawal on July 4th, 2011. Player two requested $5,000 in March of 2011. Players three and four requested $500 and $1100 in April and August of 2011 respectively. Player five requested $1,600 in April of 2011. WSEX acknowledged one of the players by stating that progress is being made in scheduling payments for their backlog of delinquent requests. WSEX confirmed that not all requests could be paid at once and again pinned the blame on processor challenges instead of a lack of a liquidity. Ninety-three players report being owed a total of $610,990, with outstanding requests dating as far back as October of 2009.

SBR followed up with WSEX again to resend the list of players owed and was told by a manager that the list would be reviewed by this weekend.

Recent WSEX payouts
A WSEX player that requested $1,800 on November 29th, 2010 reports receiving payment in full. The player was one of the names on the sportsbookReview.com WSEX list. On November 9th, SBR reported that a player owed $60,000 received a $6,000 payment toward his outstanding balance. A second player received $2,000.

The last surge of WSEX sportsbook payouts was reported by SBR in October of 2010; these WSEX players were paid $124,617 during the heart of the football season.

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11/15/2011 12:35 PM
Scam alert: Oddsmaker sportsbook not paying players
An Oddsmaker (SBR rating F) player writes to SBR with a payment complaint. On October 1st, 2011, the Oddsmaker player requested a withdrawal of $3,000 via Moneybookers. After numerous support requests without being given little more than generic replies, the player filed a sportsbook complaint through SBR.

Oddsmaker's replies to the player over a four-week span:


SBR hopes to update this report, though Oddsmaker management has flatly refused to discuss player complaints. | Oddsmaker recent news

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11/14/2011 05:48 PM
BetAtHome player has account locked
A BetAtHome (SBR rating C-) player writes to SBR that his account has been frozen. The player claims to have operated a BetAtHome account for a year and a half - making multiple deposits, redeeming bonus offers and wagering normally. The player claims that after requesting a withdrawal of €415 his account was locked. BetAtHome responded to SBR's inquiry by suggesting that the player's ID may have been fraudulent. The player claims to have submitted two, clear copies of the ID and denies that his ID is forged. BetAtHome has declined to discuss the sportsbook dispute with SBR further, citing data protection. The player has been advised to file a claim through the Lotteries and Gaming Authority (LGA) of Malta.

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11/12/2011 01:51 PM
BetBtw sportsbook alert
A BetBtw (unrated) player writes in with a payment complaint. The player deposited funds with BetBtw and increased his balance to more than $9,000. The player tells sportsbook Review that he has been owed $9,135 since July 25th, 2011.

BetBtw shares the same web server as BetTheWorld.com, formerly rated D+ by SBR. BetTheWorld ceased offering sportsbook wagering to customers and transformed into a fantasy wagering site. BetBtw shares the same web server as credit sites BetUniversal, 247WebToday and AgentsReport.com. SBR attempted to contact BetBtw using two known phone numbers—800-689-9922 and 800-816-0751; in both instances BetBtw terminated the call after SBR explained the call was in regards to a player payout complaint.

Following SBR's attempts to reach management, BetBtw locked the player's account. The player provided SBR with a screenshot showing his outstanding balance. SBR will update this sportsbook report.

BetBTW players with payout complaints are asked to submit a sportsbook complaint form, or dial 1-830-255-4677 during normal business hours to speak with a sportsbook Review dispute analyst.

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11/11/2011 02:59 PM
sportsbook scam alert: 105Vig player writes in
A 105Vig (SBR rating D-) player writes in. The player tells SBR that he signed up at the mysterious new sportsbook for their $100 free bet promotion, which he lost. 105Vig offered the player a $500 line of credit - the player accepted and increased his balance to $1,654.11. The player asked for a withdrawal on Tuesday, November 8th. On Wednesday November 9th 105Vig contacted the player and stated while manager "Jerry" was not in the office, the representative believed that the player should not be paid due to making negative posts on SBRforum about the company.

On November 8th, 2011, SBR reported that 105Vig was peddling no-deposit bonuses and credit lines. 105vig.com uses an unencrypted login, offers no customer support email address or phone number, and uses HTML to display its sportsbook lines - not industry-grade betting software. SBRforum members reported that the unheard of website offered a $500 credit line if the no-deposit bonus was lost. 105Vig is currently on the SBR sportsbooks blacklist. SBR advises users to avoid the anonymous outfit.

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11/10/2011 04:05 PM
BetUS payout dispute
A BetUS (SBR rating D+) player submits a payout complaint. The player tells SBR that on October 6th he requested a withdrawal of $1,955. The payment arrived on October 24th, 2011 but was rejected by the player's bank. Following industry standard, BetUS requested that the player provide proof of the failed payment. After obliging BetUS' request, the player was told that the sportsbook needed to perform a payout trace and that it could take up to ten days. BetUS informed the player on November 8th that they needed to place a stop on the payment and that it could be up to 30 days before the player can receive his funds.

While BetUS initially approached this payment dispute within the accepted industry standard, BetUS veered off course by suggesting that a stop-pay would need to be placed on an already failed payment. The player would have no way to actually redeem payment by using what he was sent as a financial instrument; therefore after complying with BetUS' requests, payout accommodations should be made.

BetUS sportsbook players with grievances should file a sportsbook complaint form. Alternatively, players may submit feedback by writing to help@sportsbookreview.com.

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11/9/2011 11:28 AM
WSEX sportsbook update
A WSEX sportsbook (SBR rating D-) player awaiting $60,000 since 2010 has reported receiving $6,000 of his outstanding balance in the last two months. This is the second WSEX sportsbook payment confirmed this week. On November 2nd, SBR reported that a WSEX player received $2,000.

Since SBR's last report, SBR has discussed the WSEX slow-payments with a member of management. SBR was told that WSEX intends to begin paying portions to larger balances with the intent to settle the remaining balances at a later date. WSEX stated that a spreadsheet was maintained with a list of payment obligations. SBR provided WSEX with a list of updated player complaints this afternoon.

In SBR's latest WSEX report it was stated that the sportsbook told players processing would pickup in the next few weeks - those statements are consistent with what SBR learned from WSEX management. Many WSEX players were hoping that the sportsbook would begin the 2011 football campaign as it did last year when SBR reported that $124,617 in payments were made. WSEX likely turned a slower profit in the previous quarter enabling them to begin releasing portions of funds to players.

Eighty-eight WSEX players are awaiting $604,060 in payments. SBR will update this report as more information becomes available. WSEX players with payout complaints are asked to submit a sportsbook complaint form or write directly to help@sportsbookreview.com.

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11/9/2011 08:33 AM
BalkanBet now operating as EFBet sportsbook
BalkanBet (SBR rating C) is now operating as EFBet. The Malta-based sportsbook released a statement to players claiming that the new brand has a renewed focus on product improvement.

EFBet claims to have updated its trading policies to be more player-friendly, added to the number and variety of bets offered as well as rolled out a slick new betting interface. EFBet reached out to SBR to personally highlight the company changes and claims that customer support staff have received new trainings to more efficiently deal with player accounts.

EFBet's sportsbook rating has been upgraded to C. BalkanBet was originally added to the SBR sportsbook ratings guide at C- on December 17th, 2009. The company has operated since June 7th, 2008. US, Maltese and Macedonian residents are not permitted to create accounts. | EFBet statement on name change from BalkanBet

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11/8/2011 03:55 PM
sportsbook scam alert: 105Vig peddling no-deposit bonuses and credit lines
sportsbook scam alert: 105Vig.com (SBR rating D-) is offering bettors a $100 freeplay to try out their website. The sportsbook is hosted on a web-server based in New York and shares the same remote address as a number of
handicapping services.

105Vig.com uses an unencrypted login, offers no customer support email address or phone number, and currently has betting odds on one NFL game this weekend. 105Vig's appears to be powered by basic HTML webpage - not industry-grade betting software. A number of users reported on SBRforum that the unheard of website offered a $500 credit line if the no-deposit bonus was lost. SBR has added 105Vig to the sportsbooks blacklist at D- and advises users to avoid the anonymous outfit.

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11/8/2011 10:59 AM
SBRtv's online sportsbook news recap video
SBRtv's Peter Loshak breaks down the latest news in the online sportsbook industry. | sportsbook news video transcript

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11/7/2011 12:08 PM
Legends sportsbook adds Live Dealer games
Legends sportsbook (SBR rating A+) adds Live Dealer casino games. Legends sportsbook has bolstered its lineup of casino offerings by giving players the opportunity to win at blackjack, baccarat and roulette via Live Dealer stream. Bettors can chat with other players at the table and watch a female dealer construct each hand with physical cards over the live, high-quality stream.

At the blackjack tables, bettors can wager a minimum of $10 at the lowest stake stable with a maximum of $500 at the high roller's table. Baccarat and roulette players can ante up for a minimum of $5 and maximum of $250 depending on table choice.

Legends management tells SBR that they are proud to add the state of the art games (powered by Global Gaming Labs) to their casino. Legends players are welcome to provide feedback on the games by live chat, email or telephone.

Live Dealer game lobby	Select amount to wager	Select hand action	Hand completed

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11/6/2011 10:32 PM
YouWin sportsbook tennis wagering dispute
A YouWin sportsbook (SBR rating D+) player writes in with a tennis wagering dispute. The player wagered €125 on under 19.5 games in the Bartoli vs Garrigues WTA match which took place on November 4th, 2011. With the match tied at one set a piece, Bartoli retired one game into the third set, making Garrigues the victor. The official scoreline read 4-6, 7-6, 1-0 for Garrigues. A total of 24 games were played in the match (the player's wager was under 19.5 games); however YouWin sportsbook has the following rule pertaining to how retirements affect total game markets:


Despite the wordage of the above rule, YouWin sportsbook graded the player's wager as a loss. SBR will ask YouWin to correct its settlement for affected players' wagers. | Youwin player comments

YouWin sportsbook is a Malta-based operation that is licensed by WinUnited Ltd. WinUnitedLtd. also powers the non-US sportsbook.com (SBR rating D-).

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11/5/2011 12:09 PM
Bet33 sportsbook upgraded to C-
Bet33 sportsbook (SBR rating C-) has made a number of improvements in the last six months. Bet33 has been open to discussing player disputes with SBR, shown the ability to effectively perform risk management and has revamped their business model.

Bet33 is a recreational sportsbook where professional players will quickly make the realization that they are unwelcome - the sportsbook is active in marketing and has made strides to improve their image in light of the negative press shouldered due to ownerships previous involvement with Apex sportsbook (SBR rating F). Bet33 has taken care of old Apex debts that it argues were recorded after ownership departed the now defunct sportsbook. On April 26th, SBR reported that Bet33 paid an Apex player with a six-year old payment claim.

Bet33 has not had a meaningful dispute submitted against them in the past six months - the most recent news was a player confirming a $3,000 payment in June of this year.

Bet33 players are not believed to be in danger of being stiffed, though SBR will continue to evaluate the sportsbook's standing and monitor any incoming sportsbook disputes.

Bet33's sportsbook rating has been upgraded to C-. Bet33 players with feedback are free to write SBR directly, or sound off in the SBR sportsbook & Industry forum.

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11/4/2011 12:49 PM
sportsbook scam alert - SynBet.com, PulseBet.com steal bettors' funds
SynBet.com (unrated) is unable to pay players. The admission of insolvency was made by a company representative on TheRXforum, a forum that advertised SynBet as a platinum sponsor. On August 16th, 2011, head moderator "Wilheim" publicly introduced the unheard of sportsbook to forum users. SynBet primarily targeted US bettors, while sister outfit PulseBet focused on the European market. The two sportsbooks were hosted on the same server and shared wagering software as well as customer support numbers.

On November 1st, 2011, a SynBet company representative posted that players would not be paid. The 143 word statement, which attributed blame to processors, was the last public appearance from a SynBet representative. Both players and SBR have attempted to contact SynBet and PulseBet by phone and live support - those channels of communication appear to be offline, although both sportsbooks continue to post lines each day.

SynBet and PulseBet players have written the SBR mailbox to detail a range of sportsbook complaints, as well as voiced their complaints directly at TheRX. | Read SynBet & PulseBet complaints

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11/3/2011 05:28 PM
BetIslands sportsbook receives rating upgrade
BetIslands (SBR rating B) players have continued to report positive experiences with the sportsbook. Much of the positive feedback surrounds General Manager "Jon Kreta", who prides himself on attention to detail and VIP service of player accounts. BetIslands is the youngest sportsbook to occupy a top five-slot in the SBR posters sportsbook poll. The biggest hurdle has been website uptime - in June of 2011 the sportsbook experienced downtime due to technical outages within their building. Since that time, BetIslands infrastructure and website performance has improved.

As a result of their efficiency, BetIslands sportsbook has received another sportsbook rating upgrade. The last upgrade made on August 5th was posted after SBR verified that the operation is backed by established industry bookmakers. SBR will continue to evaluate customer service and payout feedback as the sportsbook grows. BetIslands players with feedback are asked to write to help@sportsbookreview.com; alternatively players may voice their feedback within the SBR sportsbook & Industry forum.

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11/3/2011 03:41 PM
VIPsports.eu targeting former VIP sports players
Vipsports.eu (SBR rating C) is the latest licensee of the Safari Casino Group. Safari powers Vipsports.eu with wagering software, hosting and processors in exchange for a monthly royalty. Vipsports.eu distributed thousands of emails Monday morning to former players of the now defunct VIP sports (SBR rating B-). The Vipsports.eu manager was formerly employed by VIP sports and possesses an original database list of VIP customers. SBR interviewed the owner of the Safari Casino Group/BTG Gaming software company who confirmed powering the new brand.

It is important to note that the original VIP sports.com went off-line without paying all players. VIP sports closed its doors faster than seasonal account-holders could react to a notice to withdraw their funds. SBR has assisted those players in receiving payments from another start-up sportsbook with former VIP sports personnel, GTbets.com (SBR rating C). SBR believes that a significant amount of VIP sports players remain unpaid.


SBR advises players to steer clear of any VIP associated property.

VIPsports.eu players with feedback or complaints are asked to submit a sportsbook complaint form, or dial 1-830-255-4677 during normal business hours to speak with a sportsbook Review dispute analyst.

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11/2/2011 12:52 PM
WSEX sportsbook player reports $2,000 payment
A WSEX sportsbook (SBR rating D-) player reports being paid $2,000. The player had been waiting since February of 2011 for two withdrawals totaling $2,000. The player tells SBR that last month a WSEX customer service representative recommended the player cancel his pending withdrawals and ask for a new payout using InstaDebit - a payment solution available to residents of his country. The player reports that his first withdrawal is already in his bank account, and the second has been sent to his Instadebit account.

The payment news is a positive for WSEX players that have been waiting for their funds throughout 2011; the oldest request dating back to October of 2009. According to player complaints, WSEX sportsbook owes $570,010 in payments to more than 85 players. While WSEX sportsbook has recently declined to go on the record with SBR about the extreme payment delays, WSEX has began informing select players via email that processing is scheduled to pick up in the next few weeks. The last surge of WSEX payouts was the $124,617 to players in the fall of 2010.

WSEX players are asked to submit sportsbook complaint forms to document their payout statuses. Alternatively, players can email help@sportsbookreview.com.

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11/1/2011 07:39 PM
sportsbook.com dispute update
sportsbook.com (SBR rating D-) management has addressed the payment dispute reported by SBR on October 25th, 2011. In that dispute, SBR reported that a player filed a payout complaint after a withdrawal of $6,800 was cancelled. The player stated that the funds were placed back into his account, however the player failed to communicate that the reason behind that was sportsbook.com requested additional documents to verify his identity. Management confirms that there is currently no pending withdrawals from the player.

On September 28th, 2011, SBR published a report that sportsbook.com moved non-US players to Global.sportsbook.com - an operation headquartered in Malta that acts as a sublicense to WinUnited Ltd, the company which powers online bookmaker Youwin sportsbook (SBR rating D-).

sportsbook.com players with feedback or complaints are asked to submit a sportsbook complaint form, or dial 1-830-255-4677 during normal business hours to speak with a sportsbook Review dispute analyst. | Discuss sportsbook.com move

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10/30/2011 04:02 PM
PulseBet Moneybookers delay complaint
A PulseBet (unrated) player writes to sportsbook Review with a payment complaint. The player tells SBR that he requested a withdrawal on October 14th for €1,700 through Moneybookers which has yet to be paid. The player goes on to state that inquiries made to PulseBet following his payment request have not been answered. SBR is following up on this sportsbook complaint.

On June 7th, 2011, SBR reported that PulseBet satisfactorily produced evidence that the player from SBR's May 26th Pulsebet report engaged in fraud. PulseBet refunded the player's deposit after proving that the account was fraudulent.

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10/29/2011 04:08 PM
BetAtHome locks player account without giving explanation
A BetAtHome (SBR rating C-) player tells SBR that his account has been locked. The player reports that his account balance was €880 when BetAtHome shut his account down without explanation. The player goes on to state that he had withdrawn from BetAtHome in the past and that he had registered his account in 2007. SBR is following up on this sportsbook complaint.

On October 24th, SBR reported that BetAtHome was benefiting from sportsbook fraud attempts. A BetAtHome player confessed to SBR that he operated multiple accounts with the purpose of scamming the sportsbook in order to receive several first deposit bonuses. The player admitted to having created an additional "5 or 6 accounts" but stated that to his recollection all accounts were net losers. The player in this dispute had a €460 balance confiscated (€300 deposit+€160 in winnings) after BetAtHome pieced together the fraud.

BetAtHome players with feedback or complaints are asked to submit a sportsbook complaint form, or dial 1-830-255-4677 during normal business hours to speak with a sportsbook Review dispute analyst.

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10/28/2011 03:07 PM
Best online sportsbook poll nearing completion
SBRforum posters are asked to cast their vote for the best bookmakers. The online sportsbook poll opened on October 1st, and runs for three more days through October 31st, 2011. Posters are invited to place votes for their top three sportsbooks with their highest rated book first. Six points will be awarded for the first choice, four points for second place and three points for third. After tallying up the final scores, the top five point earners will be displayed at the head of the forum under the Top Poster's sportsbooks for October 2011. Vote here!

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10/27/2011 05:47 PM
Bet770 player receives €200 of €700 payout
A Bet770 (SBR rating D+) player writes to SBR with a payment complaint. The Bet770 player tells sportsbook Review that he requersted a withdrawal of €700 on September 18th, 2011 and that only €200 has been paid to him. The player says that the €200 payment was received on October 7th, 2011 and claims that his ID has already been verified by the sportsbook. SBR has followed up with Bet770 to discuss this issue and will update this report.

Bet770 was added to the SBR ratings guide on September 24th, 2011. Bet770 is a Londonb ased online sportsbook and casino. The gaming site has operated since 2001 under the Group 770 name, most known for Casino777 and related brands. In 2009 the group attained a sublicense for its sportsbook in the Netherlands Antilles, operating under Mandarin Gamin NV Curacao. Bet700 sportsbook has maintained an open line of communication with SBR in discussing player complaints.

Players in need of sportsbook assistance are asked to fill out a sportsbook complaint form. Alternatively, players may reach SBR by writing to help@sportsbookreview.com or dialing 1-830-255-4677 seven days a week during normal business hours

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10/26/2011 11:29 PM
Tipico sportsbook update
Tipico sportsbook (SBR rating D-) has restored the account of the player that SBR reported on October 17th. Tipico sportsbook originally confiscated the player's €2,000 balance on the grounds of 'organised betting', or collaboration with other accounts to circumvent wagering limits. Though Tipico felt its evidence of player wrongdoing was strong, after discussion with SBR Tipico conceded that there was slight gray area surrounding the player's account and that because of that the player would be given the benefit of the doubt. Tipico discussed at length new procedures it is taking to combat limit circumvention and bolster its risk and fraud management, as well as their hiring of personnel to assist in this capacity. With the resolution of this complaint, Tipico sportsook has no outstanding claims. Tipico sportsbok's rating has been adjusted from D- to D+.

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10/25/2011 06:04 PM
sportsbook.com player submits withdrawal complaint
A sportsbook.com (SBR rating D-) player submits a payout complaint. The player tells SBR that he has three pending withdrawals for $2,500 each. The player says that his initial payout requests were canceled in June with the funds credited back into his gaming account. On October 22nd, SBR reported that a player who made a withdrawal of $6,800 on July 22nd, 2011 also had his payout canceled with the funds placed back into the account. | sportsbook.com player complaints

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10/24/2011 06:25 PM
BetAtHome benefiting from fraud attempts
BetAtHome (SBR rating C-) has confiscated a €460 balance (€300 deposit+winnings) from an admitted bonus-abuser. A BetAtHome player confessed to operating multiple accounts to scam the sportsbook out of giving him several first deposit bonuses. The player tells SBR that he created an additional "5 or 6 accounts" to take advantage of a 100% signup bonus that paid up to €33 on each deposit. All extra accounts were eventually emptied - no withdrawals were made on these accounts. While the player is unsure of specific numbers, he claims to be definite that he has been a losing BetAtHome customer overall.

sportsbooks that offer signup bonuses must protect themselves against customer fraud. Bonus abuse and multi-accounting are prevalent in the industry, forcing sportsbooks to spend a great deal of resources on fraud management, in some cases even choosing to not offer bonuses to certain regions or specific deposit methods. In this dispute, though the player was in clear violation of BetAtHome's rules, he did not profit from his attempts to scam the sportsbook - thus, the sportsbook would have no right to confiscate his deposit. The argument could be made that the punishment fit the crime if this player had withdrawn more than he deposited as a result of his multi-accounting scam, but such was not the case in this sportsbook dispute. | BetAtHome recent news

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10/22/2011 01:18 PM
sportsbook.com player's botched withdrawals history
A sportsbook.com (SBR rating D-) player submits a payment complaint. The player writes that he originally asked for a $6,800 withdrawal on July 22nd, 2011 - that payment was never made by sportsbook.com, and the funds were credited back to his gaming account. The player resubmitted his withdrawal on August 20th, 2011. The player states that his payout request was again canceled due to alleged processor problems. The player's third withdrawal request was later made on October 6th, 2011 - sportsbook.com quoted a time-frame of six to eight weeks for his funds to be received. Though the request is within the given time-frame, the player has grown uneasy that this latest, third consecutive request might be voided. SBR is following up with management. | sportsbook.com recent news

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10/21/2011 07:07 PM
WSEX sportsbook update: $537,947 owed
WSEX sportsbook (SBR rating D-) is currently behind on $537,947 in payments to more than 75 players. The once well regarded sportsbook turned slow-pay organization has recently avoided comment to SBR. WSEX sportsbook players report outstanding requests as far back as October of 2009. The last major surge of WSEX payments came in the beginning of the 2010 football season, when WSEX paid $124,617 to players. Unfortunately, the WSEX debt has more than doubled since last year - the sportsbook has sullied its once good name and is not believed to have recorded much growth since beginning its downward spiral. Players with balances at WSEX are advised to cease wagering until the sportsbook shows that it can resume processing its delinquent payouts.


Players in need of WSEX sportsbook assistance are asked to fill out a sportsbook complaint form. Alternatively, players may reach sportsbook Review by writing to help@sportsbookreview.com or dialing 1-830-255-4677 seven days a week during normal business hours.

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10/20/2011 07:00 PM
Best sportsbook Poll underway
SBRforum posters are asked to cast their vote for the best bookmakers. The online sportsbook poll opened on October 1st, and runs through October 31st, 2011. Posters are invited to place votes for their top three sportsbooks with their highest rated book first. Six points will be awarded for the first choice, four points for second place and three points for third. After tallying up the final scores, the top five point earners will be displayed at the head of the forum under the Top Poster's sportsbooks for October 2011. Vote here!

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10/19/2011 06:43 PM
5Dimes sportsbook baseball betting rule changes
5Dimes sportsbook (SBR rating A+) has updated their baseball betting rules.

Effective October 15th, 2011, professional baseball post season games are not official until a winner is declared. This year, the New York Yankees vs Detroit Tigers playoff game was suspended in the second inning due to weather, before play resumed the following day with new pitchers. As there can be no rain shortened playoff games, 5Dimes has added to their rulebook to add more clarity to how the sportsbook will handle the uncommon scenario in the future. | View the 5Dimes baseball betting rules changes

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10/19/2011 11:16 AM
The risk of playing with poorly rated online sportsbooks
Mike just hit a $75,000 football parlay and already had plans on how he would spend the dough. A 50'' flat-screen was first up - then he was finally paying off the auto-loan he put off for so long. Next was a gift to his parents for putting a roof over his head eight years too long, well past most kids' home expiration date.

One problem Mike didn't account for in all of his planning - he would never see a red cent of it.

Mike made an account at Scam Book Xyz.com. After being on the ropes a few times, down to his last $200, Mike threw up a prayer. Except this was no Our Father; it was a Hail Mary, fourteen-team, NFL Sunday parlay. Chasing that ever elusive life-changing score, Mike won every game. That's when the music stopped and reality set in.

"Hi, I'd like to go about withdrawing my funds. What's the fastest possible manner I can do that?"

"Sir, the notes from management are that your account has been locked and is under review. Until the investigation is complete, no withdrawals are possible on the account, sir. May I assist in anything else?"

Mike's heart sunk in his chest. He had heard all the stories of scam sportsbooks but he blew off the advice of his friends and proceeded to part with his cash every second Friday of the month. After all, he was given a small reload bonus on every deposit. He doled out $300 at a time of his hard-earned, minimum wage paycheck and dreamed of that big score; the life-changer.

Mike would soon come to grips with what amounted to a cold shower. He failed to do his research and ended up with a scam sportsbook that had a history of not paying big winners.

________

The above anecdote is fictional, but it highlights a very real risk of playing with shady bookmakers. While online gambling is typically met with negative connotations in most circles, sportsbook players are no different than investors - from recreational players looking to have a good time, to middle of the pack grinders earning a little on the side to the full-blown professionals: A sportsbook deposit is an investment. Before making an investment to any online sportsbook, a player should consider the following:

How long has the sportsbook been in business?

Many sportsbooks pop up on the grid each year. sportsbooks aiming to serve US customers typically surface prior to football season. These sportsbooks are at a disadvantage as they are attempting to drum up business in a tight, highly competitive market. To counter the reluctance players have trying out a new sportsbook, these companies usually promise to give away the farm - reduced juice, big starter bonuses plus reload incentives. The best measuring stick a player can use to gauge the safety of an operation is TIME. Any sportsbook can have a successful quarter or year; but can the sportsbook maintain a high level of service, fast payouts and good customer service season after season, year after year? SBR advises players to stick with online bookmakers that have been in business for a minimum of five years.

Are there any serious outstanding claims against the sportsbook?

The value of the internet is how quickly information spreads. A simple Google search of a company often yields relevant information for the player to consider before making his decision to play with an online sportsbook. SBR also provides an outlet for users to discuss sportsbooks without fear of censorship in the sportsbooks & Industry section at SBR Forum. The SBR sportsbook ratings guide features over 1,000 online bookmakers - from various countries, with different platforms and business models. For a more refined look through bookmakers considered to be among the industry's best, the official sportsbook reviews written by SBR provide thorough operation overviews.

How willing is the sportsbook to discuss disputes with SBR?

A good online sportsbook is no different than any other company in the public eye - they strive to provide good service and to be regarded positively by consumers, knowing that good press leads to more customers, and more customers allow business to grow. One of the aspects that helps shape a sportsbook rating is their communication with SBR. In an industry rife with betting markets, wager types, bonuses and various payout methods, inevitably a dispute will arise where either the player or house is at fault. SBR logs player complaints in its industry news feed and posting forum, giving readers a chance to stay up to date with current online sportsbook news and disputes. sportsbooks rated B+ and higher have historically been active in discussing disputes with SBR.

Players in need of sportsbook assistance are asked to fill out a sportsbook complaint form. Alternatively, players may reach sportsbook Review by writing to help@sportsbookreview.com or dialing 1-830-255-4677 seven days a week during normal business hours.

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10/18/2011 02:31 PM
Internet scams: Phishing sites target users, gambling industry
SBR receives thousands of sportsbook complaints per year. A small percentage of these complaints are from players who say their accounts have been compromised. While some of these claims are proven to be fraudulent, others have appeared to be a legitimate third party breach.

Whether doing online banking, emailing friends and family or placing a sportsbook wager, certain knowledge is required to avoid becoming a victim. While the bells and whistles of the internet may seem overwhelming, reading and understanding these simple suggestions will help you steer clear of common scams.

Every website is not as it seems

Before logging into any website, you need to carefully examine the URL bar. The URL bar is typically the furthest thing north of your browser window, and it contains the web address of the site you are currently navigating.



Logic dictates that when logging into Paypal to complete a transaction, the URL bar would cleanly begin Paypal.com. Scammers nowadays are building custom i-Frames to mirror the appearance of your website, with all features in place as they normally are, except what they really are doing is spoofing your sites' external appearance. One thing scammers cannot do however is duplicate the actual URL of your website, so this is why examining the URL bar of each site you log into will save a giant headache long-term.

Clicking links from email

Never click a link from email when the sender is not someone you recognize, even if you know the sender, it is important to scrutinize the contents of the email as that person's account could have been hijacked. The first thing a smart scammer will do is redistribute his viruses, keyloggers, or phishing links to an address book. While attacks differ in delivery, many web-based attacks can be traced back to a rotten email. Email does no harm if deleted right away - however, you are in for a real nightmare if you decide to clickity-click your way through your inbox.

Don't use the same password at multiple sites

In nearly all cases where an email, sportsbook or other online account is accessed without authorization, the password was recycled. Using the same password at multiple sites makes identifying the source of an attack infinitely harder. It also creates the possibility that multiple accounts are compromised. Use a different password for each site that you log into. Never use pet or family names or common number combinations like birthday dates. Your password should look like the serial number of an application; random numbers and letters that a cracker would never attempt to put together.

I was hacked! Am I too late?

NO! However, based on the sophistication of the attack, your options can be sobering. In most cases, a system restore to an earlier date would do the job, but a complete reinstallation of Windows may be required. SBR advises users to regularly update their antivirus software and to maintain a firewall - ESET, Nortons, McAffee are all good, easy to use programs that require little computer experience.

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10/17/2011 05:38 PM
Tipico confiscates €2,000 citing 'organised betting'
A Tipico (SBR rating D-) player reports that a €2,000 balance has been confiscated. The Tipico player tells SBR that he opened his account on October 5th, 2010 and began wagering as normal. After three months of successful play, the player reports that his maximum wager size was lowered to €99. He continued to play, withdrawing through Moneybookers every so often even with the imposed wagering limit.

The player reports that exactly one year after opening his account, he received a letter that his account was being closed on the grounds of "organised betting", or syndicate play - a charge the player denies. | Tipico sportsbook letter to player

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10/15/2011 03:30 PM
sportsbetting.com withdrawal complaint
A sportsbetting.com (SBR rating C) player reports requesting a $2,604.62 withdrawal on September 19th. The player states that his funds have not been received. The player states that the sportsbetting.com (ag) live help department has been unable to provide a meaningful payout update.

On October 10th, SBR reported that a sportsbetting.com player made a withdrawal request of $1,400 on August 6th, and to date had not been paid.

SBR will update this report.

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10/14/2011 05:14 PM
Online sportsbooks legal expert Nelson Rose interview: Part 3 SBRtv's Peter Loshak concludes his three-part interview series with renowned online gambling legal expert, Professor Nelson Rose. Parts one and two of the video series can be found in the SBR news archives. In part three, Professor Rose addresses tax scenarios, the politics of online gambling in Washington, and the conventional legal wisdom pertaining to sportsbook freeplay bonuses. | Discuss this video

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10/13/2011 06:18 PM
sportsbook.com player confirms payment
A sportsbook.com (SBR rating D-) player confirms receiving payment. The player filed a sportsbook complaint through SBR on October 8th indicating that he had been unable to withdraw a balance of $2,500 for four months. The player explained that he had tried through a number of sportsbook.com (ag) methods, only to stall on each attempt. After SBR contacted management, it was stated that the players funds had in fact been re-sent.

On September 28th, SBR reported that sportsbook.com moved non-US players to Global.sportsbook.com - an operation headquartered in Malta and acting as a sublicense to WinUnited Ltd, which powers online bookmaker Youwin sportsbook (SBR rating D-). sportsbook.com caused controversy at the time of announcement as its lengthy email to players stated that futures bets would not be honored, a decision which was later adjusted after SBR connected with a Non-US sportsbook manager. You can read more about the canceled wagers situation in this sportsbook Review report.

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10/12/2011 02:41 PM
BetUS cheats player on halftime wager
A BetUS (SBR rating D+) player submits a detailed wagering complaint. The player has shared evidence with sportsbook Review which suggests deceptive practices on the part of BetUS, with respect to a halftime football wager. The player wanted to make a second half wager on the Kansas City Chiefs vs San Diego Chargers match on Sunday, September 25th.

The line offered by BetUS was listed as San Diego -7. After attempting to place the bet, a popup appeared indicating that the line had changed. Not thinking anything of it, the player went back to view the line again, refreshed the page and was surprised to see the line still at San Diego -7. The player hard refreshed his browser, and again attempted to place a wager on San Diego -7, and again was greeted by a popup window disallowing the wager due to a line change. After refreshing the page once more, the player decided to enter a $5 test wager on Kansas City to see if that wager would be accepted. The player reports that BetUS accepted the wager at +7 for Kansas City, without any notification of a line change. He then immediately refreshed his page and attempted to place a bet on San Diego at -7. The player reports that again, the BetUS software indicated that the line had changed. The player repeated this cycle multiple times, placing a total of four bets on Kansas City at +7, taking screenshots of each wager. | Discuss BetUS sportsbook

sportsbook Review's dispute analyst "Justin7" posted a video summary of BetUS' tactics:

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10/11/2011 10:00 AM
sportsbook.com reinstates futures wager
A sportsbook.com (SBR rating D-) player who was moved over to the operation's new Malta-based website, Global.sportsbook.com had his futures wager reinstated. The player followed sportsbook.com (ag) instructions to request his pending wagers be honored. sportsbook.com initially surprised thousands of non-US based players by sending an email informing them that non-US operations would be moved to the new website Global.sportsbook.com, which is headquartere in Malta. The players were required to register new accounts to have their balances transferred over. The email stated that all pending wagers, including futures had been voided.

The new operation carries a sublicense from Win United Ltd., the gaming company which powers YouWin sportsbook (SBR rating D-). Day to day operations are managed by YouWin executive "John", who also discusses player disputes with sportsbook Review.


sportsbook.com players with feedback or complaints are asked to submit a sportsbook complaint form, or dial 1-830-255-4677 during normal business hours to speak with a sportsbook Review dispute analyst. | Discuss sportsbook.com move

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10/10/2011 06:20 PM
sportsbetting.com payout complaint
A sportsbetting.com (SBR rating C) player reports a payout complaint. The player states that on August 6th, he requested a withdrawal of $1,400, which was never received. The amount ended up being placed back in the bettor's account "several times", at which point the player continued to wager and eventually increased his balance to $9,500. The player states that on September 13th, he made a new payout request for that amount and was told that payment could not be made, and that an update would be given. SBR has contacted sportsbetting.com (ag) management to confirm the player's timeline.

On October 4th, SBR reported a conclusion on the previously documented sportsbetting.com wagering dispute, where a player's second half wager on the NY Giants vs Arizonal Cardinals football game was canceled during the third quarter. The player allegedly had bet on a second half line that was mispriced by five cents, though management later clarified that the pointspread was out of line by a half-point. After discussing the complaint with SBR, management agreed to credit the player's winnings and correctly settle effected tickets.

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10/9/2011 04:53 AM
Best sportsbooks Poll underway
SBRforum posters are asked to cast their vote for the best bookmakers, the online sportsbook poll took place on October 1st. Posters are invited to give their top three sportsbooks with their highest rated book first. Six points will be awarded for the first choice, four points for second place and three points for third. After tallying up the final scores, the top five point earners will be displayed at the head of the forum under the Top Poster's sportsbooks for October 2011. Vote here!

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10/7/2011 03:40 PM
sportsbook.com player submits pending wagers dispute
A sportsbook.com (SBR rating D-) player who had four pending wagers canceled when the non-US operations moved to Malta writes in. The player tells SBR that he had four pending parlays worth a total of $400 which were voided. On 9/30, SBR reported that players who had wagers were asked to write into sportsbook Review so that assistance could be provided. The YouWin sportsbook (SBR rating D-) manager tasked with overseeing the Global.sportsbook.com operations in Malta informed SBR that players could request to have their futures bets reinstated.

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10/6/2011 05:51 PM
WSEX sportsbook, delinquent withdrawals pass $500,000 mark
WSEX sportsbook (SBR rating D-) players continue to report not being paid. The once well regarded sportsbook turned slow-pay outfit is racking up more complaints from players that are beginning to give up hope on seeing their funds. WSEX sportsbook is currently slow-paying $501,247 to 75 players. Each of the players have submitted sportsbook complaint forms through SBR seeking assistance. The last surge of WSEX payout came in the beginning of the 2010 football season, when WSEX paid $124,617 to players. The outstanding WSEX payout requests date all the way back to 2009.

SBR hopes to update this report soon. | WSEX player statements

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10/5/2011 06:57 PM
Unibet sportsbook disables two player accounts
A Unibet (SBR rating B-) player tells SBR that his account has been disabled. The player requested a withdrawal of $150 on September 8th, 2011. He allegedly provided Unibet with a copy of his passport and other documents to verify his identity. Since providing the requested documentation, the player's account has been blocked and no further word has been given from Unibet.

A second Unibet player wrote to SBR stating that he registered with Unibet sportsbook on August 31st, 2011. The player claims to have submitted all required documents in order to clear his account for payments, when suddenly and without word Unibet blocked his account and prevented him from accessing his funds. SBR is following up with this player to determine his deposit amount and balance history.

SBR will update this report.

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10/4/2011 05:02 PM
sportsbetting.com wagering dispute update
A sportsbetting.com (SBR rating C) manager has addressed the wagering dispute reported by SBR on October 3rd. In that dispute, a player stated that a second half wager on the NY Giants vs Arizona Cardinals game was canceled during the third quarter. The player forwarded an email from sportsbetting.com (ag) which indicated that the wager was voided due to the correct line being a mere five cents different. The manager who spoke with SBR indicated that the wagering supervisor who made this ruling acted in error, and that effected players would have their winning tickets reinstated. SBR asks sportsbetting.com players to write to help@sportsbookreview.com with feedback.

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10/3/2011 06:13 PM
sportsbetting.com cancels bet mispriced by .05 during game
A sportsbetting.com (SBR rating C) player submits a sportsbook wagering complaint. The player tells SBR that he placed a $550 wager on the NY Giants vs Arizona Cardinals halftime total, which was listed at 21 points -105/-115. The player's wager was on "over", priced at -105. The player claims that after 14 points had been scored in the second half, he received an email message indicating that his wager had been canceled. sportsbetting.com (ag) cited a line error, claiming that the correct line was 21.5 -110/-110.


SBR is attempting to verify this sportsbook complaint. A sportsbook cannot choose to void a wager if it is allegedly mispriced by a mere five cents. Additionally, the player's claim that the wager was accepted then voided during the game would cement the sportsbook's actions as unjust. SBR will update this report.

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10/1/2011 02:10 PM
SBR Forum Posters' poll Open: SBR posters invited to vote for Top sportsbooks
SBRforum posters are asked to cast their vote for the best bookmakers. Posters are invited to give their top three sportsbooks with their highest rated book first. Six points will be awarded for the first choice, four points for second place and three points for third. After tallying up the final scores, the top five point earners will be displayed at the head of the forum under the Top Poster's sportsbooks for October 2011. Vote here!

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9/30/2011 12:27 PM
sportsbook.com players with canceled futures, contact SBR immediately sportsbook.com (SBR rating D-) non-US players update.

SBR has spoken with one of the sportsbook.com non-US managers, who also manages the YouWin (SBR rating D-) brand, concerning the news that players who were transferred over to Global.sportsbook.com once the non-US brand moved to Malta would lose their futures wagers. The manager told sportsbook Review that the decision was made to extend players a conditional offer to have their futures bets restored. Players with canceled futures are asked to contact SBR immediately, either through sportsbook complaint form or by writing directly to help@sportsbookreview.com.

On September 28th, SBR reported that sportsbook.com redirected its entire non-US player base to register at new website, Global.sportsbook.com. sportsbook.com will continue to manage its US players from Costa Rica, while the non-US arm will be operated out of Malta. sportsbook.com Non-US is licensed under Win United Ltd., the gaming company which powers YouWin sportsbook. WinUnited Ltd is licensed to operate as a gaming company by the Lotteries and Gaming Authority (LGA) of Malta.

In typical sportsbook.com fashion, the controversial gaming company announced to non-US players via email that their pending wagers would not be honored. The decision sparked outrage amongst players, as did the announcement that cash bonuses would also be forfeited if a withdrawal was requested within 60 days of the new player accounts creation.

During its long email to players, sportsbook.com also claimed that it would round up currency conversion so that accounts in dollars would receive more than what the exchange rate dictates. However, on September 30th a player filed a sportsbook complaint through SBR indicating that he believes to be shorted $1,700 after having the transfer made to his new account. The player held a balance of $10,700 at sportsbook.com. SBR is following up on this player's claim with management, and asks players with similar complaints to contact SBR.

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9/29/2011 11:46 AM
SBRtv's online sportsbook news recap video
SBRtv's Peter Loshak breaks down the latest happening in the online sportsbook industry. | Video transcript

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9/28/2011 06:25 PM
sportsbook.com moves non-US players to Global.sportsbook.com
sportsbook.com (SBR rating D-) is now redirecting non-US players to Global.sportsbook.com. sportsbook.com (ag) fired off an email this morning advising players that their accounts would be moved to the new, Malta-based platform. Global.sportsbook.com is officially part of WinUnited Ltd., a gaming company licensed by the Lotteries and Gaming Authority (LGA) of Malta. WinUnited Ltd. is most known for powering YouWin sportsbook (SBR rating D-). A sportsbook.com (ag) manager confirmed to SBR that US-based players are not impacted by the move.

In its 1,000+ word email to international players, the sportsbook declared that rollovers would be waived on outstanding bonus cash with the condition that players not request payment for sixty days. If a player requests payment prior to then, he would be forfeiting the bonus amount entirely. The sportsbook is essentially holding players funds hostage and forcing them to sit on their balances without losing their earned bonus cash. The email went on to state that pending wagers would not be honored. The unethical decision to void player wagers is one of many the sportsbook.com Group has made over years, along with debiting $150,000+ in correlated parlay winnings from players five years ago.

Feedback from sportsbook.com's non-US players

A sportsbook.com (ag) player based in Canada wrote SBR today with concerns over his $2,070 balance. The player attempted to log into his account this morning and found that it was disabled. The player was told that as a non-US resident, he would have to log into the new Global.sportsbook.com site to register an account, and then be transferred his funds. The player points out that in addition to his balance, he has two pending wagers for a total of $500. The player wagered $300 last December on the Philadelphia Phillies to win the World Series at 6/1, and another on the Texas Rangers to win the ALCS at 4.5/1.

SBR received an additional complaint from a player that stated that he was told his account would be enabled with his funds available eight hours ago. After the time-frame passed, the player reached out to SBR. SBR is asking this player for more information regarding his balance information. | sportsbook.com's letter to account-holders

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9/27/2011 05:16 PM
Betmotion sportsbook closes player's account in country dispute
A Betmotion (unrated) player has written sportsbook Review with a payment complaint. The player registered a Betmotion account on August 29th, 2011 and made an initial deposit of €100. The player tells SBR that his account was closed on September 12th, 2011 and that he was told that residents of Belarus were not allowed to place bets with Betmotion. The player goes on to state that his balance of €1,171 has not been credited to his Moneybookers account. SBR is following up on this sportsbook complaint.

The most recent Betmotion sportsbook dispute was reported to SBR on August 24th. A player stated that he requested a withdrawal of €292 on July 20th, 2011. The payment request was via Moneybookers. No update has been provided from Betmotion sportsbook to SBR.

Editor's update: This complaint has been resolved.

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9/26/2011 02:37 PM
sportsbook.com player reports Moneybookers delay
A sportsbook.com (SBR rating D-) player reports requesting a $2,500 Moneybookers withdrawal on September 15th. The player tells SBR that his payout has not processed as of yet. sportsbook.com (ag) allegedly informed the player that there were processor problems leading to the payment delay.

Excerpt of the sportsbook live chat transcript:

Kristen Black: Yes im sorry {name redacted} we are now experiencing a small delay with the process of moneybookers ,management is working on it to get this resolved as soon as possible,we apologize for this inconvenience and thank you for your understanding on this. | Read the rest of the sportsbook.com live chat transcript

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9/24/2011 02:23 PM
sportsInteraction receives Gaming Associates audit certificate
On July 22nd, SBR reported that sportsInteraction (SBR rating B+) successfully completed an audit inspection performed by Gaming Associates; the regulatory compliance auditor for the Kahnawake Gaming Commission (KGC). The four day inspection was a thorough review into the sportsInteraction (SIA) finances and operations, trading and risk management, infrastructure, data security and more. Following the successful audit, a process took course to grant sportsInteraction with an official audit certificate from Gaming Associates.

sportsInteraction's rating has been upgraded to B+ within the SBR sportsbook ratings guide. sportsInteraction is a fully licensed sportsbook operating out of Kahnawake, Canada, and has been online since 1997. | sportsInteraction audit certificate

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9/24/2011 12:29 PM
Bet770 added to sportsbook ratings guide
Bet770 (SBR rating D+) is a London based online sportsbook and casino. The gaming site has been operating since 2001 under The Group 770, most known for Casino770, and in 2009 has attained a sublicense for its sportsbook in the Netherlands Antilles (Mandarin Gaming NV Curacao). Bet770 players have reported a number of bonus and wagering complaints in the last year. Complaints range from bait-and-switch, or bonus denial, grading time complaints, or poor customer service in situations involving multiple accounts. To Bet770's credit, the bookmaker has kept its lines of communication open with sportsbook Review and to date has not outright stiffed a bettor. Bet770 has been assessed with an initial rating of D+ by SBR in the sportsbook ratings guide. Like with all lowly rated sportsbooks, bettors are responsible with understanding the inherent risks involved. Bet770's major flaws are its inability to effectively manage its bonus programs to prevent player abuse, and its risk management in identifying suspicious activity. In addition to its sportsbook, Bet770 operates a casino, bingo, poker and arcade games platform. Bet770 players with relevant feedback are asked to write to help@sportsbookreview.com.

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9/24/2011 12:02 PM
sportsInteraction upgraded from B to B+

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9/23/2011 05:21 PM
sportsbook.com pays $10,200 to player
UPDATE to 9/22 sportsbook.com report:

A sportsbook.com (SBR rating D-) manager addressed the complaint reported by SBR on September 22nd, where a player stated that he was offered a cash bonus in exchange for cancelling his pending withdrawals. The player had five payout requests pending for a total of $10,200, with the earliest request outstanding from July of 2011. This was the fourth similar complaint from a sportsbook.com (ag) player this calendar month. SBR reached out to a new management contact within the sportsbook.com group and received confirmation that a consolidated payment was sent to the player. The player confirmed receiving his funds in an email to sportsbookReview this morning. SBR inquired on the status of the additional three complaints, for $24,000, $4,000 and $250 collectively — each of those players also reported being offered a bonus to cancel their pending withdrawals. The manager stated that he would be looking into those complaints.

SBR will update this report as new facts develop. | sportsbook.com bonus email to players

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9/23/2011 03:02 PM
BetAtHome shuts down potential bonus abuser
A BetAtHome (SBR rating C-) player submits an account complaint. The player tells SBR that she has maintained an account with BetAtHome for two years, and recently deposited €400 to play in both the sportsbook and casino. The player tells SBR that she requested a withdrawal of €3,000 one month ago and subsequently had her account blocked. The player tells SBR that it was alleged that three accounts were registered from her computer, all redeeming bonuses. The player claims to have a mobile internet connection that she hypothesizes could have been intercepted by fellow neighbors. SBR is asking the sportsbook to confirm its evidence of multi-accounting, and is following up on the player's deposit. | Recent BetAtHome sportsbook news

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9/22/2011 04:49 PM
sportsbook.com player offered bonus to cancel payouts
A sportsbook.com (SBR rating D-) player owed $10,200 reports being offered a bonus to cancel his outstanding withdrawals. The player's first payout request was made for $1,250 on July 9th, 2011. On August 25th, that request was cancelled and placed back into his betting account. The player was told that his next payout request would be treated with a higher priority; the same promise given to fellow sportsbook.com (ag) players that also filed sportsbook complaints earlier this month. The player reports that he made another payout request for the initial $1,250 plus $250 more on August 25th. In addition to that request, the player also has outstanding withdrawals totaling $10,200 which were requested throughout August and into September. The player notes that he has also received the bonus promo emails asking him to cancel his payouts in exchange for a cash bonus incentive. sportsbook Review has written sportsbook.com management asking for an update to this complaint.

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9/22/2011 08:59 AM
BetIslands adds mobile betting platform
BetIslands sportsbook (SBR rating B-) has rolled out a mobile betting platform. The comprehensive platform allows a full slate of wagering and is said to be compatible with all of the latest smartphones, as well as phones which can process online data. BetIslands management tells SBR that this is one of many new features that players can expect from the brand going forward. BetIslands was upgraded to B- on August 5th 2011 after consistent feedback from users on payout time, customer service and bonuses. SBR confirmed during the rating evaluation process that BetIslands is backed by established bookmakers.



Log into sportsbook Select a Sport Select a line Enter wager Wager confirmation

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9/21/2011 03:55 PM
WagerWeb sportsbook complaint update
The WagerWeb (SBR rating D-) player from SBR's report on August 12th is still owed $2,500. On July 6th, the player filed a sportsbook complaint against the Costa Rica based online sportsbook company WagerWeb, indicating that he had not been paid a $5,000 withdrawal. SBR followed up on the complaint, and eventually received the player's confirmation that half of the payout request was filled by the sportsbook. WagerWeb claimed that the funds were originally sent via a processing method that was ultimately frozen, and believed at the time that there was a chance the player might still receive the first payout.

WagerWeb also claimed that the player communicating with SBR was a third-party, or "beard", acting on behalf of the account-holder. A beard is an individual sports bettors might use to register an account in the name of, whilst still placing the bets themselves. It can be a tactic used to hide ones identity if the original player is a known professional, has a negative history at the sportsbook in question or wishes to avoid being associated with a gaming company. WagerWeb questioned the legitimacy of the email address associated with the player, but declined to delve into specific details.

sportsbookReview is following up with WagerWeb on the player's remaining, unpaid $2,500 balance.

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9/20/2011 06:34 PM
YouWin player wager cancellation complaint
A YouWin (SBR rating D+) player writes to sportsbook Review.com indicating that a wager for €105 was cancelled. The player states that he first noticed that his winnings of €194 were docked froim his account when logging on this morning. The player wagered on a tennis match between Lu and Zopp which took place on September 20th. SBR is investigating whether or not the line in question was ever in-market.

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9/19/2011 04:43 PM
BetGoTo payment complaint reported
A BetGoTo (SBR rating D-) player has written SBR with a payment complaint. The player tells SBR that he has received some small payouts over the course of three years from the slow-pay sportsbook and casino group, but is currently waiting on approximately $2,700 since October of 2010. The player reports sending numerous emails to BetGoTo to attempt to receive an update on his withdrawal status.

On August 1st, 2009, BetGoTo entered the SBR sportsbook ratings guide under slow-pay sportsbook group GoToEntertainment, which is most known for powering GoToCasino, Enterbet, and dozens of similar brands. The group is headquartered in San Jose, Costa Rica, staying below the radar and operating off mailer lists. The family is not believed to have many current active players. GoTo briefly operated out of the BetPhoenix (SBR rating C) facility in 2010 before being ejected. During the Go-To stay, BetPhoenix paid $10,000 to delinquent accounts.

On December 10th, 2010, a GoToEntertainment group player reported not being paid two Moneybookers withdrawals totaling $5,000. Since then, SBR has received little from GoTo group players. Those with feedback are urged to write to help@sportsbookreview.com, or to submit a sportsbook complaint form detailing their situations. Alternatively, players may dial 1-830-255-4677 during normal business hours to speak with an SBR dispute analyst.

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9/17/2011 03:29 PM
BetAtHome accuses player of chip-dumping
A BetAtHome (SBR rating C-) player tells SBR that his account has been closed with a €600 balance. The player allegedly opened his account with BetAtHome in the beginning of 2011, playing in the sportsbook and poker room. The player had made two small initial deposits of €100. The player tells SBR that he was paid one €400 withdrawal prior to having his account closed with a €600 balance. BetAtHome has reportedly accused the player of poker chip-dumping with at least one other account holder, a charge this player denies.

Poker chip-dumping is the act of colluding with other players, typically to circulate ill-gotten funds or as a means of moving funds between accounts. It can be a way to evade an insufficient deposit or to dispose of funds taken from other players. While chip-dumping cannot be proven 100% of the time, usually a sportsbook that brings players up on the charge will have other circumstantial evidence linking the players beyond their play; most times an IP address, shared registration detail or similar.

sportsbookReview is investigating this BetAtHome complaint.

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9/16/2011 06:49 PM
sportsbook.com stalls $24,000 payout request
A sportsbook.com player tells SBR that he requested a $24,000 payout ten weeks ago. The withdrawal was cancelled due to alleged "processing issues" at the time. The player was told that he would be given a priority withdrawal on his subsequent request (which was made on August 17th, 2011). The player tells SBR that his funds have yet to be received, and that an email was sent to him offering a $1,000 bonus if he were to agree to cancel the payout request.

This is the third report of a sportsbook.com (ag) player being deliberately slow-paid and having a bonus-carrot dangled in front of them to terminate their withdrawal request.

On September 12th, SBR reported that a sportsbook.com player has been unable to withdraw $250 from his account since July 8th. The payout was cancelled due to alleged processing issues, and despite being promised to be given a high priority following that botched withdrawal, the only action the player was a sportsbook.com email offering him a cash bonus for not taking his funds out.

On September 14th, another sportsbook.com player report having his payout stalled in exchange for accepting a bonus. The player wrote to SBR that a $4,000 payment was cancelled on July 19th, 2011 due to alleged processor problems. Like the other two reports, the player was told that his next withdrawal request would be assigned a higher priority in light of the hiccup. The player resubmitted a $5,000 withdrawal request on August 19th. sportsbook.com has yet to render payment to the player.

sportsbook.com management has yet to provide comment to SBR on any of the three complaints.

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9/15/2011 04:32 PM
Jazzsports payout troubles
Jazzsports (SBR rating D) users report being owed $206,255. On August 4th, 2011, sportsbookReview reported that the slow-pay sportsbook told players that payments would be made during the beginning of the football season. To date, none of the players have confirmed payment. One of the players who is owed more than $100,000 posted today on SBRforum indicating that he has not received payment from Jazzsports in over six months. The player also pointed out that he has been limited to $250 maximum wagers and placed on a 30-second delay at the sportsbook.

Jazzsports, which also operates LooseLines,ABC Islands and JazzBet has been lowered from a sportsbook rating of D+ to D. SBR will update this report as players confirm payment or as more information becomes available.

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9/15/2011 09:26 AM
Jazz sports, ABC Islands, Looselines downgraded from D+ to D

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9/14/2011 04:25 PM
Scam Alert: sportsbook.com stalling payouts by offering bonuses
A sportsbook.com (SBR rating D-) player tells SBR that a $4,000 payment was cancelled on August 19th, 2011 due to processor problems. The player was told to submit another payout request and that it would be given priority due to the first botched withdrawal. The player resubmitted a payout request for $5,000 on August 19th. As of September 14th, 2011, sportsbook.com (ag) has not rendered payment to the player.

The player is the second to report receiving an email from the dodgy, blacklisted sportsbook offering him a 20% bonus up to $1,000 for canceling his withdrawal. On September 12th, SBR reported that sportsbook.com offered a bonus to a player for cancelling his withdrawal request.

sportsbook.com has developed an unfavorable reputation for its treatment of winning players, and is most notorious for confiscating over $100,000 from players that wagered correlated parlays years ago. sportsbook.com's maintains a rating of D- in the SBR sportsbook ratings guide. | sportsbook.com bonus email

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9/13/2011 03:09 PM
BetPhoenix correlated parlays wagering dispute update
On September 7th, SBR reported that a BetPhoenix player's account was frozen. The player held a balance of $7,226 with the sportsbook. The winnings were derived from correlated parlay play; BetPhoenix (SBR rating C) was accepting IF Bet wagers for Major League Baseball that gave the player an overwhelming edge against the house. Correlated parlays typically involve a number of high expectation combinations, sometimes including obvious errors like the ability to bet the same team for the first half and game. While the player was unwilling to disclose his complete balance history, he did concede having withdrawn more than what was lost placing the correlated wagers; most recently depositing $326 and withdrawing $850.

BetPhoenix confirmed that the player's balance account was frozen and then negatively adjusted to account for the play. The mistake and the inability to identify the error are believed to be attributed to a large reduction in staff for budget reasons. The BetPhoenix lines staff is said to be smaller than its been in years.

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9/12/2011 12:54 PM
BetDSI sportsbook: SBRforum poster wins $150,000 parlay
An SBRforum poster has won a life-changing parlay at BetDSI sportsbook (SBR rating A+). The lucky sports bettor placed a seven team, NFL and MLB parlay which included moneylines and pointspreads. The win netted the player $150,000!

SBR: Congratulations on your awesome score! Can you tell us a little bit about your state of mind when you made the seven-team parlay? Was this a normal bet for you, did you place straight wagers on any of the teams? Were you "chasing" as they call it when making this wager?

Winning poster: I wasn't chasing. $5,000 is less than 2% of my bankroll. I do place straight bets once in a while.

Read the rest of the interview here

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9/12/2011 11:02 AM
sportsbook.com offers player bonus to cancel withdrawal
A sportsbook.com (SBR rating D-) player tells sportsbookReview that he has been attempting to withdraw $250 from his account since July 8th, 2011. The payout request was cancelled after six weeks due to alleged issues with sportsbook.com's (ag) third party payment processor. The player tells SBR that he was told that his next request would be higher prioritzed in light of the withdrawal hiccup. His next withdrawal was made on August 25th, 2011. The player tells SBR that not only has payment not yet been rendered, the player forwarded an email from sportsbook.com offering him a cash bonus if he would cancel his pending withdrawal. SBR is following up on this payment dispute. | sportsbook.com's email to player

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9/10/2011 01:18 PM
Scam sportsbook alert: Oddsmaker sportsbook
Oddsmaker sportsbook (SBR rating F) has confiscated $203,432 from players that were considered "professional" sports bettors. The players had not committed an offense other than being labeled as non-recreational players, according to the scam sportsbook. Oddsmaker players are at the mercy of the scam bookmaker, who spends upwards of six figures annually on marketing campaigns, snail-mail pamphlets and betting brochures. Oddsmaker promotes the image of a financially sound sportsbook able to take on all comers, however the sportsbook ignores industry standard, ethics and reason in dealing with their clients. | Oddsmaker sportsbook scams players

Oddsmaker sportsbook is an F rated betting company ranked on the sportsbookReview blacklist.

Players in need of sportsbook assistance are asked to fill out a sportsbook complaint form. Alternatively, players may reach SBR by writing to help@sportsbookreview.com or dialing 1-830-255-4677 seven days a week during normal business hours.

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9/9/2011 05:13 PM
BetFred sportsbook site unavailable
Edit: The Betfred site has come back online.

The BetFred (SBR rating B-) website is currently down. BetFred is an England based sportsbook that is headquartered in Warrington. The sportsbook has no known mirror or back-up site available and has been unreachable via telephone. sportsbookReview will update this report as more information becomes available.

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9/9/2011 10:43 AM
Online sportsbooks legal expert Nelson Rose interview: Part 2
SBRtv's Peter Loshak interviews renowned online gambling, and online sportsbook legal expert Nelson Rose. Part one of this three part video series can be found in the SBR archives. In part two, professor Rose addresses the potential impact of various online poker legalization bills, as well as the banking climate. | Discuss this video

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9/8/2011 11:05 AM
WSEX sportsbook payout complaints update
WSEX (SBR rating D-) players are hopeful that the start of the football season will alow the slow-pay sportsbook to get back in the black. WSEX once held a rating of A+ at sportsbookReview in June of 2006. WSEX lost its status as an A-rated sportsbook in April of 2009, and continued to slide through the sportsbook ratings guide until it eventually found itself on the sportsbook blacklist in March of 2011.

WSEX has been the subject of several payment complaint newswires throughout 2010 and 2011. The formerly high-ranked sportsbook was considered one of the industry's most financially sound sportsbooks, even having a hand in the formulation of popular betting exchange Matchbook (SBR rating B). Matchbook officially severred all business ties with WSEX after coming under new ownership, distancing itself from the failing operation.

Sixty-eight WSEX players report $488,233 in delinquent withdrawals. The outstanding requests date back to October of 2009. The last surge of WSEX payouts was recorded during the beginning of the 2010 football season, when WSEX paid $124,617 to players. | Forum discussion: WSEX disputes

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9/7/2011 06:17 PM
BetPhoenix correlated parlays wagering dispute
A BetPhoenix (SBR rating C) player reports that his account has been frozen. The player holds a $7,226 balance with the sportsbook. The player was placing MLB correlated parlays. SBR is investigating this sportsbook complaint and gathering facts such as the deposit history, wagering history, and most importantly what type of correlated parlay this was. A correlated parlay could involve a number of high expectation combinations, such as an obvious sportsbook error like offering the ability to bet on the same team in the first half and for the game per event. The sportsbook allowing extremely low-risk bets over the long term creates mediation challenges, especially when offered over an extended period of time. The BetPhoenix player reports that after logging into his account on September 5th, he was prompted by a message which reportedly stated that he would not be given any action until it was determined "how much you robbed from us".

The sportsbook's mistake and the inability to identify the error early on is likely attributed to the BetPhoenix staffing cuts for budget reasons. The sportsbook lines staff is said to be at its lowest in years and to be stretched with added responsibilties. | Forum discussion: BetPhoenix dispute

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9/6/2011 06:43 PM
Football Teasers odds chart on sportsbookReview
SBRtv's Peter Loshak breaks down the best sportsbook football teasers odds chart featured on sportsbook Review.com.

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9/5/2011 07:13 PM
GTBets.com to pay VIP sportsbook, BetGameday, Nine.com players
GTBets.com (SBR rating C) tells SBR that they will honor VIP sportsbook players funds. GTBets.com is a new sportsbook that surfaced when VIP sportsbook, BetGameday and Nine.com went off-line on August 1st, 2011. GTBets acquired the VIP sportsbook software, hardware and retained key management. GTBets first came to light when they began spamming marketing offers to former VIP players, which included those account-holders usernames at VIP.

On July 15th, SBR reported that VIP sportsbook was preparing to cease operations. VIP, BetGameday and Nine.com advised bettors via their homepages to request balances prior to August 1st, 2011. However, more than thirty players failed to see the warning on time and reported not being paid their final balances - worth more than $45,000. SBR continued to report that seasonal sports bettors missed the messages, reporting not being called or emailed with a heads up as to the closure of the Curacao based sportsbook family. A VIP manager claimed on August 16th that players in the attached SBR list would receive payment, but that there was no support or accounting team able to service future player claims.

SBR first spoke with GTBets.com Thursday September 1st. Originally GTBets.com was prepared to offer VIP players a deal that if they made their final payout requests prior to October 1st, 2011, they would receive credits to their GTBets accounts and would be fully able to make withdrawals without playing requirements. After speaking with SBR further, GTBets took the restrictions off the good faith gesture so that all players able to confirm their final VIP balances would be able to be credited. | Read GTbets.com statement

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9/4/2011 03:43 PM
Best Parlay Odds sportsbook list video
SBRtv's Peter Loshak breaks down the best parlay odds chart featured on sportsbookReview.com.

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9/3/2011 03:50 PM
VIP sportsbook players owed $45,995
VIP sportsbook players are owed $45,995. Thirty-nine players report that they were not paid their funds prior to VIP sportsbook going offline on August 1st, 2011. The Curacao based operator claims to not have the manpower nor the ability to process additional payouts. The sportsbook company claimed in discussions with sportsbookReview that players were given sufficient notice to access their accounts to initiate their payment requests. Many seasonal sports bettors are logging in for the first time for the upcoming football season, and did not noitce the July notice on the VIP sports, BetGameday, or Nine.com websites. SBR will update this report.

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9/2/2011 07:27 PM
NorthBet added to sportsbook ratings guide
NorthBet.com (SBR rating C-) is an invite-only sportsbook located in San Jose, Costa Rica. SBR confirmed that a number of former BetUS (SBR rating D+) managers are behind the operation. Earlier this year, NorthBet paid $15,000 to a player that allegedly forged a cash-transfer receipt by increasing the amount one zero. NorthBet communicated with sportsbookReview throughout the dispute. The decision to pay the player vice refunding the actual deposit was made to avoid any unwanted press while the sportsbook was in its infancy, and due to the player legitimately increasing the balance credited via his casino play. NorthBet claims to be a stand-alone company that operates a niche business model, with plans to expand its offerings to include fantasy football for customers, as well as a dedicated mobile platform aimed at the latest smart phone browsers. NorthBet's marketing team operates out of Montreal, Canada. NorthBet only accepts US based registrations.

NorthBet players with feedback are asked to write to help@sportsbookreview.com. As with all new online sportsbooks, players are advised to exercise caution. Many sportsbooks run -EV promotions to drum up business and get players to bet on their NFL picks at the start of football season, and could potentially flat-line without adequate risk management precautions.

NorthBet has been added to the SBR sportsbook ratings guide at C-. SBR will update this mini-review page as any relevant player feedback or complaints are submitted.

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9/2/2011 11:40 AM
Live Betting sportsbooks video
SBRtv's Peter Loshak breaks down sportsbook Review's Live Betting sportsbooks list.

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9/1/2011 07:11 PM
BetGrizzly sportsbook payouts?
A BetGrizzly (unrated) player has filed a sportsbook complaint. The player tells SBR that he deposited to BetGrizzly after being lured in by their attractive bonuses, and because he had prior dealings with "Chuck" (formerly of WagerWeb). The player tells SBR that BetGrizzly gives out 25% in freeplays per day, and that by his estimation he has received nearly $2,000 in freeplays in his short time with the online sportsbook. After having success with his wagers, the player tells sportsbook Review that his balance was increased to $4,000. He has been trying to withdraw funds for the last week via a cash transfer service, and has to date not received payment, despite BetGrizzly advertising same-day payouts through those methods.

Players are advised to use extreme discretion in choosing which online sportsbook to send their funds to. Unrated sportsbooks just starting out have a high failure rate in this industry. Many of these sportsbooks will promise 100% bonuses or other daily incentives to entice players to play with them over more established sportsbooks. | BetGrizzly sportsbook news

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8/31/2011 06:14 PM
VIP sportsbook players owed $42,345
VIP sportsbook players report being owed $42,345.

On July 15th, SBR reported that VIP sportsbook and sister sites BetGameday and Nine.com would be closing their doors on August 1st, 2011. A message was placed atop each sportsbook homepage prompting bettors to request their funds by that time. Numerous seasonal sports bettors that did not log-in to see the notice report not receiving any email or phonecall alerts from VIP sportsbook to withdraw their balances.

On August 16th, "Jay" (a former VIP sportsbook operations manager) told SBR that the players who filed sportsbook complaints would be paid. However, no mention was made of the sports bettors that have not yet contacted sportsbookReview, or who have not logged into their accounts to recognize the closure. On August 31st, SBR spoke with the VIP manager over telephone and it was stated that while players in the attached list would receive payment, no further payouts would be made. The manager claimed that the VIP sportsbook office had closed and that there was no dedicated support team or contacts to field player inquiries, it was also stated that the primary reason for shutting the operation down was the difficulty of working with payment processors.

SBR will update this report.

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8/30/2011 09:16 AM
sportsAlive - the online sportsbook down under goes under
In the days following sportsAlive's collapse, reports indicate that bettors are expected to be out hundreds of thousands of dollars. The Australian sportsbook was unrated by sportsbookReview, but held a gaming license with the Australian Capital Territory Government. The license required a security bond of $250,000, though that amount is not believed to be near enough to honor player balances. A HeraldSun report indicates that one bettor alone is apparently owed $110,000. The private company's unexpected closure has been the subject of discussion at SBRforum, in industry topic sportsAlive ceases operations.

Some readers point out that customer funds were supposed to be held in escrow, removed from their day-to-day operations under ACT regulations, however it remains to be seen whether the company was in full compliance of this requirement. A liquidator was appointed to the sportsAlive case on Thursday, August 25th, 2011.

In addition to punters, investors in sportsAlive are believed to be out up to $5 million. The Australian state-run betting agency TOTE Tasmania reportedly held a 25% stake in the betting company. TheMercury reports that a number of private investors were affected, including investor Peter Sidwell who is expected to lose in the neighborhood of $500,000. sportsAlive reportedly turned a profit of $9 million in the past two years. It is currently unknown how sportsAlive mismanaged its asset or was in the position of trading whilst insolvent. Two SBR readers reached out to sportsbookReview, filing sportsAlive sportsbook complaints. | Read sportsAlive complaints

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8/29/2011 05:47 PM
Online gambling expert Nelson Rose interviewed by SBRtv: Part 1
SBRtv's Peter Loshak interviews one of the world's most renowned experts on international gambling law, Professor I. Nelson Rose. In part one of the three part video series, Professor Rose starts off with his general thoughts on the state of online sports betting in the US, and gets a bit into the legalities and mechanics of web domain seizures. Professor Rose also addresses sportsbooks like BetJamaica deciding to closedown. | Discuss this video

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8/29/2011 03:07 PM
SBR's online sportsbook email response test
sportsbook Review (SBR) has launched a new online sportsbook email response test. The seasonal test is conducted prior to the start of each sports year. The test included five football betting related questions and was sent to ten unsuspecting sportsbooks. SBR rates each sportsbook on the test, monitoring the speed of each response, how thorough each sportsbook representative is, and whether or not all questions are answered. View the sportsbook email test results for August 29th, 2011.

The sportsbook email response test is one of many pages that sports bettors may find helpful when determing which online bookmaker is right for them. Other valuable pages might include the SBR sportsbook reviews section, which features a comprehensive review of the top industry sportsbooks, and the SBR sportsbook ratings guide which rates over 1,000 sportsbooks. Another page worth bookmarking is the SBR sportsbook blacklist, the blacklist includes scam sportsbooks that are unlikely to pay players or have openly justified confiscating funds from winning sports bettors.

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8/26/2011 05:20 PM
VIP sportsbook players owed $31,153
The SBR mailbag is growing with letters from VIP sportsbook, Nine.com and BetGameDay players. The sportsbook family went off-line on August 1st, 2011, and has yet to pay all players.

On July 15th, sportsbook Review reported that the VIP sportsbook group was preparing to shut its doors. In that report, SBR relayed the message hung on the VIP websites directing players to request their balances prior to August 1st. Many players never saw the message, however, and currently thirty players report not being paid $31,153. The amount seems relatively small considering that the family of sportsbooks has been online more than a decade, and was once considered an industry titan. While the exact amount of outstanding funds is unknown, SBR has received at least one report per day in the last two weeks of unpaid funds. Seasonal sports bettors were left blindsided by the move, many only logging into their accounts near the start of the football year. Players state that no email notices were sent advising them to request their funds, and that follow-up emails to the VIP support line have went unanswered.

SBR is attempting to make contact with "Jay", a former operations manager with VIP sportsbook who claimed on August 16th that players would receive their final payment shortly. Jay also addressed the emergence of GtBets.com—a website hosted on VIP sportsbook's server, which shares the same layout, customer service numbers—by acknowledging that former employees are behind the venture. On August 15th, SBR reported that GTbets.com was sending marketing emails to former VIP players containing their VIP log-in information. While GTbets.com has not provided official comment on any connection to the now off-line VIP sportsbook group, the operation is also headquartered in Curacao.

SBR is hopeful that the disconnect between the VIP Group and its former players is attributable to technical challenges following the sites closure and the termination of support mailboxes. SBR will update this report as any of the reported thirty players confirm receiving their funds, or as more non-payment reports surface.

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8/26/2011 10:06 AM
Bookmaker and DSI maintenance
Bookmaker (SBR rating A+) and Diamond sportsbook (SBR rating A+) are performing a quick upgrade which will cause the sites to be down for approximately 45 to 60 minutes. No phone wagering or mirror site access will be possible during this period. Management tells SBR it is routine software maintenance.

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8/25/2011 04:36 PM
SBR adds Live Betting sportsbooks list
sportsbook Review has added a top Live Betting sportsbooks list. The comprehensive list features the best eight online sportsbooks that offer live betting to their customers. The list is ordered by potential monetary benefit and not according to SBR ratings.

Live, in-game betting is one of the most popular new ways to wager with online sportsbooks. Live betting allows you to place wagers on events which have already started, and are in progress. There are many reasons to bet in-game. You can increase your position, or hedge your position out of a match. There are many subtleties to in-game betting that present opportunity to the intelligent bettor. Indeed, there are professional players that specialize only in live betting.

One of the factors to consider when selecting a sportsbook to place in-game wagers with is the 'line set' used. A bookmaker turns a profit by setting a surcharge, or “juice” behind each line set. The lower this charge is, the more attractive to punters. A standard -110 line set is known as a 20-cent line. A bookmaker using a standard -110 line requires a player to risk $110 for the chance to win $100 when the price is Pick’em. The extra $10 is the vigorish. Live betting sportsbooks typically configure their line sets between 20 and 40 cents. A 20-cent line has a house edge of about 4.5%, whereas the player is giving up an average of 8.3% versus a 40-cent line.

In addition to showing the respective bonuses and line sets offered by each sportsbook, the live betting chart includes wagering limits, frequency, sportsbook software and mobile betting support.

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8/24/2011 07:08 PM
Betmotion sportsbook payout complaint
A Betmotion sportsbook (unrated) player has filed a payment complaint. On July 20th, 2011, the player requested a withdrawal of €292. The payment request was to be filled through Moneybookers — one of the most popular withdrawal methods for online sportsbook players — but as the player details, no payment has been made to him. The player has grown increasingly anxious over the state of his withdrawal request as he has read other Betmotion news reported by SBR.

On July 28th 2011, a BetMotion player claimed that his account was unfairly shutdown. The player reported having a €1,741.97 balance and that his requests for support went unanswered. The complaint remains outstanding.

Players with Betmotion feedback are asked to write to help@sportsbookreview.com

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8/23/2011 06:46 PM
VIP sportsbook players owed $29,063
Twenty-five VIP sportsbook (SBR rating B-) players report being owed $29,063. The players did not request payment of their account balances prior to the August 1st, 2011 deadline imposed by VIP. On July 15th, sportsbookReview reported that the VIP sportsbook group announced that it would be closing. While VIP management initially told SBR that players were given ample notice to initiate payout requests, several players have reported that they were not given any heads up.

On August 15th, SBR reported that Gtbets.com (SBR rating C) surfaced targeting VIP sportsbook Group players. GTbets.com shares the VIP sportsbook server, customer service numbers and website skin. In addition, players forwarded marketing mailers which contained their VIP username and passwords. VIP sportsbook operations manager "Jay" told SBR on August 16th that VIP, Nine.com and BetGameday have nothing to do with GTBets. The manager confirmed that former employees are now working on the site.

SBR will update this report.

Players in need of sportsbook assistance are asked to fill out a sportsbook complaint form. Alternatively, players may reach SBR by writing to help@sportsbookreview.com or dialing 1-830-255-4677 seven days a week during normal business hours.

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8/22/2011 06:16 PM
MyBet sportsbook dispute
A MyBet sportsbook (SBR rating D+) player tells sportsbookReview that he made a payout request for €6200 on August 16th, 2011 through Moneybookers. The player reports that he was told that there were technical issues within the payouts department that prevented MyBet from willing his withdrawal. The player was told that he would receive his funds by Monday, August 22nd but has not yet been credited.

While only waiting for four business days, the player has grown apprehensive over the state of the D+ rated Mybet, a Malta based operation that has confiscated winnings in the past after alleging account theft. SBR urges bettors to use extreme caution when choosing to deposit with lowly rated sportsbooks with troubled histories. SBR is following up on this player's sportsbook complaint. | Mybet sportsbook news

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8/21/2011 04:28 PM
VIP sportsbook balance holders asked to write to help@sportsbookreview.com
Three new players have written sportsbook Review to launch complaints against VIP sportsbook, Nine.com and BetGameday. The three players are owed $1,030, $900, and $600 collectively. Each player reports that no notice was delivered to their registered email address informing them of the VIP sports group closure. VIP management initially told SBR that players were given multiple notices each, in addition to the prominent ad atop its homepage prompting bettors to withdraw their funds. The players point out that they are seasonal bettors who were unaware of the closure, and that they discovered the closure when trying to access their accounts for the NFL preseason.

SBR last heard from a VIP manager on Tuesday August 16th. The manager stated that players who did not request their balances in time would be paid once financial processes completed allowing VIP to send a final wave of funds. None of the 18 players on SBR's list have yet reported payment. The players are owed $12,183. SBR will update this report.

Players in need of sportsbook assistance are asked to fill out a sportsbook complaint form. Alternatively, players may reach SBR by writing to help@sportsbookreview.com or dialing 1-830-255-4677 seven days a week during normal business hours.

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8/19/2011 04:42 PM
Superbook.com sportsbook withdrawal complaints
A Superbook.com (SBR rating D-) player tells sportsbook Review that he asked for an $1,800 withdrawal on July 10th, 2011, and a $650 withdrawal on July 20th, 2011. Neither of the players requests have been paid by the sportsbook.com skin, Superbook.com. SBR is following up on this sportsbook complaint.

sportsbook.com recently made SBR's front-page online sportsbook news section for their cancelation of $7,030 in winnings from a player that had requested exclusion from sports.com months prior. sportsbook.com management has yet to address that complaint with SBR dispute analyst "Justin7". sportsbook.com has a long history of unethical and unjust confiscations of winning players, the most noteworthy of such negative adjustments was the voiding of more than seven figures worth of "correlated parlay" winnings. sportsbook.com's software accepted wagers that the sportsbook said violated house rules, and the sportsbook adjusted the balances of winning players after the bets were both accepted and grading, leading to their placement on the SBR sportsbook blacklist at D-.

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8/18/2011 04:37 PM
VIP sportsbook update
Since SBR's last VIP sportsbook update on August 16th, an additional two users have reported that they held balances which have not been paid as of August 18th, 2011. The players did not request their funds prior to the August 1st deadline set by VIP sports after the company closure was announced. VIP sportsbook, Nine.com and BetGameday are currently off-line. The total amount of outstanding funds owed to users is now $10,876.

A VIP sportsbook operations manager claimed that the players who did not request payment in time would receive payment. SBR has followed up to inquire on whether accommodations would also be made for players that did not contact SBR not VIP sportsbook to arrange to be paid their final balances. SBR will update this sportsbook report as more information becomes available.| VIP sportsbook players outraged

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8/17/2011 04:11 PM
BetRoyal sportsbook player's payout attempt
A BetRoyal (SBR rating D-) player tells sportsbook Review that he is attempting to place a withdrawal for $700 via a cash transfer method. The player has allegedly been waiting five days for the funds to be removed from his online sportsbook wagering account. The player reports that he has called BetRoyal posing as a potential signup and that he was told that withdrawal amounts are removed from accounts within three hours during the normal working day, with payment subsequently made in one day per either of the cash transfer methods. The player tells SBR that he called BetRoyal's bluff and pointed out that he has been waiting longer than what's advertised by the sportsbook. The player's first deposit to BetRoyal was for $25 in January of 2011. He estimates that in his time wagering with the online sportsbook that he has lost in the neighborhood of $1,000. The player reports that this is his first payout request to date. While not yet officially considered a slow-pay, BetRoyal's dodgy service highlights a tactic atypical of a D- rated sportsbook — both failing to honor its listed withdrawal times and not removing funds from a player account until the minute the funds are ready to be dispatched, prompting the bettor to battle the temptation of losing his balance prior to payment.

SBR will update this sportsbook report if this BetRoyal withdrawal attempt turns into a slow-pay situation. SBR generally considers slow payment to be two weeks+ after the quoted time-frame.

The most noteworthy complaint against BetRoyal sportsbook occurred in July of 2008, when a player filed a $500,000 claim against the company. The complaint surrounded a group of players who were invited by BetRoyal management four years prior to trade prices and betting odds at BetRoyal against other online sportsbooks. The player's invested deposits of $86,000 eventually earned a balance of $586,000. In the week preceedeing SBG Global's (SBR rating D-) acquition of BetRoyal, the BetRoyal website was taken off the servers and when it returned -- the $586,000 was removed from the account. After a thorough review of available facts, SBR concluded that BetRoyal erased the winnings in order to take its labilities off the books prior to selling to SBG Global.

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8/16/2011 02:27 PM
VIP sportsbook says players will be paid
A former VIP sportsbook (SBR rating B-) operations manager has contacted sportsbook Review today stating that players who did not request payment in the allotted time—the August 1st deadline—would be paid. The manager explained that the two individuals SBR had communicated briefly with were no longer servicing exiting VIP players inquiries and that their mailboxes were not being monitored. The manager stated that he would be contacting players on SBR's list to inform them that they would be paid soon. SBR questioned VIP as to the relationship with GTbets.com (SBR rating C), the newly surfaced sportsbook that shares VIP servers, software and customer support. The manager denied a business overlap from an ownership perspective, but conceded that former employees of VIP sports are managing the new brand.

Players that did not request payment from VIP sportsbook prior to the August 1st deadline where VIP sportsbook, Nine.com and BetGameDay announced their closure are advised to write to help@sportsbookreview.com with their account usernames and balance information.

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8/16/2011 09:15 AM
sportsbook.com player speaks out against his winnings theft
The sportsbook.com (ag) player from SBR's August 15th report has spoken out about the $7,030 in winnings which were confiscated from him. The player tells sportsbook Review that he began playing with sports.com in late 2008, and had racked up more than $10,000+ annually in losses to the company. In January of 2011, the player demanded sports.com exclude him from the sportsbook due to problem gambling.

On August 11th, 2011, the player deposited $1,000 with sportsbook.com (ag) and proceeded to win more than $7,000, bringing his account balance up to $8,030 in under 24 hours. The player was then told that due to sportsbook.com (ag) having acquired sports.com's players and forcing an official merger months earlier, his winnings would be nullified due to the self-imposed problem gambing ban. The player points out that when he wagered with sports.com, there was no obvious connection or relationship between the two companies, and that his account signup and deposit were allowed. The player's $1,000 in funds were at risk as the sportsbook accepted all his bets, and only after he increased his balance to $8,030 was his account suspended. The player tells SBR that as of August 16th, 2011, his deposit had not been refunded. SBR dispute analyst "Justin7" has not been provided comment from sportsbook.com management yet.

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8/15/2011 07:31 PM
ALERT: GtBets.com operating on VIP sportsbook server, sharing phone number & website skin
Gtbets.com (unrated) has surfaced and is targeting slow-pay sportsbook VIP sportsbook (SBR rating B-) players. VIP sports announced that it would be closing down on July 15th, and asked players to withdraw their balances prior to August 1st, 2011. Fourteen players report not receiving $9,382. A VIP sports security team advisor, as well as a customer service represent have told SBR that no additional payments will be made to players that did not know to request their funds by August 1st. SBR has written and attempted to call VIP each day following those statements, last receiving a response Thursday August 12th.

It is not yet known whether Gtbets.com purchased a customer list from VIP sports, or whether an unofficial rebranding has taken place. Players that have not been paid were given no additional updates from VIP sports.

SBR is following up on this latest development and will update this report. | VIP sports update thread

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8/15/2011 06:44 PM
sportsbook.com (ag) cancels $7,030 in player winnings
A sportsbook.com (SBR rating D-) player opened an account on August 11th, 2011, depositing $1,000. The player tells sportsbook Review that within one day he had successfully increased his total balance to $8,030. On August 12th, 2011, the player states that his account was closed and that his winnings were not going to be paid. | sportsbook.com (ag) cancels $7,030 in player winnings

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8/13/2011 03:51 PM
VIP sports, Nine.com, BetGameday downgraded from B+ to B-

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8/13/2011 02:43 PM
VIP sportsbook players await their final payment
Twelve VIP sports (SBR rating B-) players report being owed a total of $8,432. The players did not initiate a withdrawal prior to the VIP deadline of August 1st, 2011. sportsbook Review reported on 7/15 that VIP sportsbook, along with sister sportsbooks Nine.com and BetGameday would be closing their doors. Management has not provided a time-table on when the players who did not request their balances in the allotted time can expect payment. SBR will update this report as more information becomes available.

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8/12/2011 07:21 PM
Bookmaker website issue
UPDATE: Bookmaker is back online.

Bookmaker (SBR rating A+) users report problems accessing the sportsbook's homepage. SBR will update this report.

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8/12/2011 05:13 PM
WagerWeb player having withdrawal difficulty
A WagerWeb (SBR rating D-) player reports receiving $2,500 of a $5,000 withdrawal request on Thursday, July 7th. The player tells sportsbook Review that he has currently unable to arrange for payment for the rest of his balance. WagerWeb has allegedly offered to send another portion of the funds owed to the player.

WagerWeb is currently on SBR's sportsbook blacklist with a rating of D-. | WagerWeb player speaks out

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8/11/2011 06:55 PM
Bet770 player submits account complaint
A Bet770 (unrated) player tells sportsbook Review that he made a withdrawal of £420 on July 20th. On August 3rd, the player reports receiving £70 from Bet770; the equivalent amount of his initial deposit. The player claims that after sending multiple emails Bet770 has not elightened him on the reason for the deposit refund. SBR is investigating this sportsbook complaint.

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8/10/2011 03:17 PM
VIP sportsbook update
VIP sports tells SBR that all future bets were refunded to players on July 1st, 2011. VIP launched notices via its family of sportsbook websites and email asking bettors to withdraw their balances before the operation closed doors on August 1st, 2011.

Three players have written to sportsbook Review stating that a total of $1,700 was not paid to them as they had not responded to VIP's notice to withdraw funds by the given deadline. SBR is discussing these players situations with VIP management asks all bettors who have not received balances held at VIP, Nine.com or BetGameday to write to help@sportsbookreview.com with their account usernames and balance information.

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8/9/2011 07:23 PM
BetUS player submits withdrawal complaint
A BetUS (SBR rating D+) player tells sportsbook Review that he requested an $1,137 payout on July 18th, and has yet to receive his funds. The payment method the player was slated to receive carried a ten business day time-frame. After faxing in account information after the payment window passed, the player was told the delay was caused by "new payment methods" that are being tried out prior to the upcoming football season. SBR is following up on this sportsbook complaint.

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8/8/2011 02:33 PM
VIP sports, Nine.com, BetGameday payment feedback
On July 15th, sportsbook Review reported that VIP sports (SBR rating B+) and its sister sportsbooks would be closing on August 1st, 2011. VIP displayed a note atop its webpage asking players to request a payout prior to August 1st, 2011. SBR has received two letters from players that were not aware that the sportsbooks were headed off-line. These players have not been contacted yet with instructions on how to proceed with requesting their funds. SBR has followed up with VIP support about these inquiries and has specifically asked what will happen to pending future bets in the system. SBR will update this report.

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8/5/2011 06:33 PM
BetIslands upgraded to B-
BetIslands was added to the SBR Rating Guide in March of this year. Since, SBR has had the opportunity to test the sportsbook, collect user feedback, and speak with majority owners. The veteran ownership group is respected within the industry. BetIslands has excelled with customer support and timely withdrawals. SBR will continue to monitor and evaluate the sportsbook as volume rises with popularity. Players' biggest complaint for the newly launched BetIslands site thus far has been website uptime, with two instances of hosting downtime during this baseball season. BetIslands management assures SBR that network upgrades have addressed this concern. BetIslands users are encourage to submit feedback to sportsbookReview.

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8/4/2011 12:08 PM
Jazzsports says no payouts till football season?
A Jazzsports (SBR rating D+) user owed $10,000 reports being told that no payouts will be made until September. September marks the launch of the 2011 football season. Five Jazzsports players are collectively owed more than $206,255. | Jazzsports chat transcript

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8/3/2011 12:25 PM
EasyStreet targeting former BetJamaica, Greek, BetEd, VIP customers
EasyStreet (SBR rating D) is sending promo emails to players offering a 35% cash signup bonus. While the email is titled "Attention all Greek and BetJamaica Clients", the opening lines also address former BetEd, Nine.com and VIP sports players. EasyStreet's promo mailer states that the sportsbook has no intent of leaving the US market.

Prior to each football season, all online sportsbooks begin to pump up their marketing and bonuses in an attempt to retain or reel in customer business for the coming pigskin year. Players are advised to avoid lowly rated sportsbooks with histories of unfairly dealing with players. In addition to the already established sportsbooks, many fly-by night scam attempts are made by rogue operators in possession of industry mailing lists. While EasyStreet sports is not designated as a blacklisted sportsbook, its poor rating is largely attributed to the theft of $46,000 from a winning casino player accused of robot play. | EasyStreet spams former sportsbook players

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8/2/2011 08:00 PM
StanJames account complaint
A StanJames (SBR rating B) player writes to SBR with an account dispute. The player tells SBR that he has been a StanJames user since May of 2011, placing daily bets for a period of three months prior to having his account closed. An email was sent to the user on July 2nd, 2011 informing him that his account was closed with a 0 balance. The player disputes this, claiming that he has records indicating that he held a €2,600 balance. SBR is looking into this sportsbook complaint.

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8/1/2011 08:02 PM
Update: QuickSilver sportsbook headed offline?
A QuickSilver sports (BetQS) player reports being unable to access his account. The player's balance with BetQS is $7,378.

On July 21st, SBR reported that BetQS was no longer offering live help, telephone or email support. QuickSilver users have reported being owed more than €32,000 for over one year. QuickSilver is currently rated D- by sportsbookReview. sportsbooks rated from D- to F are included in the SBR sportsbook Blacklist.

QuickSilver players with feedback are asked to write to help@sportsbookreview.com.

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7/31/2011 04:06 PM
Fonbet payment via Moneybookers?
A Fonbet (SBR rating C) player submits an account complaint. The player tells sportsbook Review that he is unable to withdraw his funds via Moneybookers, despite Fonbet accepting deposits from Moneybookers and listing it as a valid payout option. Instead, the player reports that he has been asked to take an alternative payout method that would involve him incurring a larger fee than with Moneybookers. Normally, sportsbooks are expected to eat a percentage of the fees if forcing a user to accept a payout method other than his point of deposit (unless otherwise noted). SBR is following up on this Fonbet complaint.

Fonbet users with feedback are asked to write to help@sportsbookreview.com.

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7/30/2011 07:03 PM
Centsports payout complaint #3
A third Centsports user reports being slow-paid. The player reports that he cashed out $50 three months ago and was told that a check would be sent to his home address The player has been given no updates from Centsports since initiating the withdrawal.

On July 11th, SBR published a report indicating that two Centsports players had not been paid their rewards checks within the listed time-frame of two months. Those players had been waiting for their withdrawals for five and twelve months respectively. | Centsports player comments

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7/29/2011 07:08 PM
BetGrizzly sportsbook targeting players with 100% bonuses
BetGrizzly (unrated) is soliciting player deposits advertising 100% signup bonuses. BetGrizzly is being pushed by former WagerHub (SBR rating D-) and WagerWeb (SBR rating D-) employee "Chuck". Chuck's position is listed as customer service advisor in the BetGrizzly homepage. An SBRforum user reports that a telephone sales pitch was made to him by Chuck, and that originally the plan was to bring on players to off-line domain "BetChuck.com". BetChuck has been suspended by its host for nonpayment.

Players are advised to use extreme caution when choosing to play with newly established sportsbooks. High bonuses from unknown sportsbooks can often lead to player headache come withdrawal time. SBR will update this report as more information is learned about BetGrizzly.com.

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7/28/2011 06:52 PM
Betmotion player has account disabled
A Betmotion (unrated) player submits a complaint. A player has written sportsbook Review claiming that his account which held a €1,741.97 balance has been shutdown. The player claims to have written multiple emails to Betmotion following the account closure searching for answers. SBR is following up on this sportsbook complaint. | Betmotion sportsbook complaints

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7/28/2011 09:29 AM
Pinnacle sports maintenance
Pinnacle sports (SBR rating A+) is currently down for maintenance. Players are expected to be able to log-in shortly.

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7/27/2011 08:58 AM
Bet24 players victims of electronic data theft
Nordic Betting Limited, which operates Bet24.com, has sent an email to all account-holders informing them of an electronic security breach. Bet24 was infiltrated by an unknown number of persons with access to the sportsbook databases. Bet24 returned SBR's inquiries this week expanding on the letter sent to players where it was stated that personal information including account passwords were compromised for as many as two full years. |

SBR: When did it first become apparent that individuals were in possession of customer data, and how do we know that customers registered after fall of 2009 weren't effected?

Bet24: Very recently we have been informed by the police authorities, following an arrest on their side. We have also made us aware that several other companies have experience unlawful intrusions and data were found with the arrested persons. We have no information to indicate any unauthorised access to our database or breach of our security systems since December 2009, and we have no reason to believe that accounts registered after 31 October 2009 are affected in any way. | Read the rest of the Bet24 interview

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7/26/2011 01:52 PM
SBR featured in Financial Post
sportsbook Review was featured in the Financial Post today for their presence during the sportsInteraction audit performed by Gaming Associates — the regulatory compliance auditor for the Kahnawake Gaming Commission (KGC).

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7/25/2011 02:56 PM
Jazz sports users report delays
Four Jazz sports (SBR rating C-) payout complaints have been submitted. Each user reports that the manager of the Jazz payout department is routinely unavailable and that it has been months since a partial payment was received. The total balance of all four users is approximately $196,255.

The Jazz sportsbook Group family, which consists of Jazz, JazzBet, LooseLines, and ABC Islands were downgraded to C- on February 3rd for the inability to process large payouts in a timely manner. Players with payment complaints from the Jazz family are asked to submit sportsbook complaint forms. | Jazz users report delays

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7/24/2011 10:16 AM
Heritage sportsbook Letter to new BetJamaica and TheGreek Players
Player balances were moved from BetJamaica to TheGreek yesterday morning. Heritage sports management has offered reassurances to these players and asked SBR to share this letter with readers. Heritage sportsbook (SBR rating B+), like BetJamaica, has been online for over 8 years maintaining a high SBR rating. See Full Letter and brief Q&A

To Our New Clients from The Greek and Bet Jamaica,

We hope the transition has gone well for you. I know we had a hiccup or two, but if you have any issues whatsoever please contact us. We are here to make sure you are comfortable.
This was not a “slam-dunk” decision on our part. As you know we have an existing client base that we are very protective over but The Greek was very persuasive in wanting to find a good home for you all and so we gave his companies all of our invitations this year.

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7/23/2011 05:50 AM
BetJamaica to close today; TheGreek no longer booking US players

BetJamaica Players
After 8 years BetJamaica will close its doors. Non-US account holders will see their accounts moved to parent sportsbook, TheGreek (SBR rating A+). If the player already has an account at TheGreek balances will be merged. The remainder of BetJamaica players will be moved to Heritage sportsbook (SBR rating B+).

TheGreek's USA-based players
Accounts held by players within the USA will be moved to Heritage sportsbook. Yesterday SBR spoke with the owner of the Jamaican group, The Greek, who stated that he personally guarantees player funds and withdrawals of these balances through Heritage sports. Players with balances are free to play or withdraw their funds from Heritage as if accounts were still at TheGreek or BetJamaica. Players will be asked to acknowledge the account transfer to Heritage when they log in to their accounts at BetJam or TheGreek. | Forum Topic

Edit 6:30 AM: All pending wagers, including prop futures, will be honored and transferred with balances to Heritage sports.

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7/22/2011 11:38 AM
sportsInteraction (SIA) completes Kahnawake Gaming Commission audit
sportsInteraction (SBR rating B) has successfully completed an audit inspection performed by Gaming Associates; the regulatory compliance auditor for the Kahnawake Gaming Commission (KGC).

SIA opened its doors and books for a thorough four day inspection into its finances and operations, including sportsbook trading and risk management, Know Your Customer guidelines, IT infrastructure and data security. | sportsInteraction statement on audit

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7/21/2011 02:23 PM
QuickSilver sportsbook headed offline?
Quicksilver sports (BetQS) is not currently offering live help, phone or email support. In addition, the sportsbook's signup page is currently not functional. sportsbook Review received a new non-payment complaint from a QS player that requested a $2,500 payment via C2P on September 8th, 2010. The player tells SBR that he is also unable to access his account. SBR hung a notice inside the sportsbook & Industry subforum today asking former players to verify whether or not they could log-in to their accounts. BetQS' hosting switch has not yet been turned off, suggesting the sportsbook is not delinquent with hosting payments, or its plug has yet to be pulled.

QuickSilver players with feedback are asked to write to help@sportsbookreview.com. QuickSilver players have reported being owed over €25,000 for more than one year. QuickSilver is included in SBR's scam sportsbook blacklist.

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7/20/2011 03:55 PM
sportsbook.com payment complaint reported
A sportsbook.com (ag) player reports waiting since June 13th for a $210 withdrawal. The player detailed his frustration in an email to SBR which included a generic response on behalf of sportsbook.com. SBR is following up on this complaint. | sportsbook.com statement

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7/19/2011 06:58 PM
BetAfterBet victim writes in
A BetAfterBet (SBR rating F) player who lost £500 when the scam sportsbook went offline on March 3rd, 2010 has written in to sportsbook Review. The player's hopes for redeeming his £500 were dashed when BetAfterBet had hit one year of being offline without resurfacing. A lone settlement was reported from a BetAfterBet player on May 10th of last year; a user reported receiving 75% of his €533 balance.

SBR received a total of 53 sportsbook complaints from BetAfterBet players who have never recovered the €40,000+ in funds owed to them.

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7/18/2011 08:52 AM
Legends upgrading sportsbook software
UPDATE: Players are now able to place wagers through the Legends website.

Legends (SBR rating A+) is undergoing a software upgrade. The Legends website will be taken down at approximately 10:00AM EDT while the upgrade takes place. Management tells SBR that they expect the entire process to take a few hours. Players will be unable to wager by phone during this time. The software upgrade will include new features like showing bettors the exact cents of their wagers without rounding.

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7/17/2011 11:06 AM
IASBet player submits account complaint
An InternationalAllsports (IASBet, SBR rating C) complaint has been received. A player tells SBR that he has been owed a balance of approximately €800 for more than twelve months. The player claims that IASBet no longer accepts bettors from Romania--his country of residence-- and that in light of this, he has been put through the ringer to verify his identity. The player says he provided a copy of his credit card, a bank statement, birth certificate and national ID card in addition to paying for some of the documents to be notarized. sportsbook Review is following up on this account complaint.

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7/17/2011 11:04 AM
Online sportsbook industry news update
SBRtv's Peter Loshak covers the last online sportsbook industry news items.

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7/16/2011 09:19 AM
BetPhoenix slow-pays update
A BetPhoenix (SBR rating C) player reports payment. On May 1st, 2011, the player requested a €689 withdrawal via Neteller. The payout was not paid in the quoted time-frame of 10-14 business days advertised for eWallet payments. After emailing and going to BetPhoenix live chat everyday for the better half of two months, it was suggested that the player accept an alternate payout method. The player agreed that he no longer wished to wait for Neteller, and reported receiving payment on Friday, July 15th, 2011.

Since SBR's last BetPhoenix report four weeks ago, an additional five slow-pay complaints have been reported. Players report waiting for $34,102, with the earliest payout request made in mid-March of 2011.

SBR advises players be persistent and to contact BetPhoenix CS on a daily basis, noting a desire to be paid an alternate method to avoid the now extreme eWallet payout delays. Players may ask to speak with "Tino", the individual now responsible for handling the management of the BetPhoenix day to day operations as well as overseeing the payout department. BetPhoenix players with payment disputes are asked to fill out a sportsbook complaint form.

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7/15/2011 10:37 PM
VIP sports to close August 1st, 2011
VIP sports (SBR rating B+) has announced it will close on August 1st, 2011. VIP sports and sister sportsbooks Nine.com and BetGameday.com each display a note atop their homepage asking players to request a payout within the next two weeks. SBR is following up with VIP to ask what will happen with pending futures bets, and to inquire on who players should contact if their funds are not requested prior to the August 1st closure date.

VIP sports history
VIP sports has long been a player favorite, with a reputation of catering to their "VIP" customer base by offering personalized rewards programs. VIP sports was based in the Dutch Antilles, operated by parent company Stockdale Investment Ltd. VIP sports was listed on the London Stock Exchange in 2005, and continued its prominence by acquiring the MyBookie Group which included Nine.com and Betcom.com. VIP sports also acquired the English Harbor Casino Group in November of 2005. In the spring of 2006, VIP sports announced a full year gross profit of more than $80M, citing a 26% growth from 2005. VIP sports lowered it's profile in the fall of 2006, deciding to no longer accept new player registrations from the United States on the heels of the UIGEA act. VIP sports continued to operate a well-run sportsbook for the next six years. Its next major announcement came in January of 2011, when the sportsbook announced that its grandfathered Washington State players could no longer maintain accounts with VIP, amidst legal questionmarks surrounding players from that state.

Players with any questions pertaining to their upcoming withdrawals for VIP sports or any sister sportsbook should write to SBR at help@sportsbookreview.com. SBR may also be reached by phone during normal business hours at 1-830-255-4677.

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7/14/2011 12:50 PM
Bodog licensed by UK Gambling Commission
Bodog sportsbook (SBR rating A) is now officially licensed by the UK Gambling Commission to offer betting services throughout the United Kingdom. Bodog is the first industry bookmaker to be in compliance with new regulations that will require online sportsbook operators to attain a license for each European jurisdiction they wish to serve. | Bodog UK CEO commentary

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7/12/2011 06:49 PM
Bet770 payout complaint
A Bet770 (unrated) player tells SBR that he has requested €603 at least four weeks ago, and has yet to receive his funds. The player has allegedly provided all required documents necessary to complete his withdrawal. Bet770 has replied only with generic updates stating that his payout time depends on their payment processors. SBR is following up on this sportsbook complaint.

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7/11/2011 12:14 PM
Centsports users report payout delays
Centsports is a free rewards site that gives bettors .10 starting bankrolls as well as additional cash if third-party referral programs are completed. Centsports does not facilitate deposits.

Two Centsports website users contacted SBR stating that they were not paid their rewards checks within the listed time-frame of two months. The players have been waiting for their payout for five and twelve months respectively. | Centsports player comments

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7/8/2011 05:54 PM
WSEX update
Two new WSEX (SBR rating D-) payout complaints have been reported. The first player requested a $1,400 payment following the 2011 Super Bowl.

The WSEX player tells SBR that he asked a friend to call WSEX to pose as a potential customer, WSEX reportedly told the player withdrawals take only two weeks. The player tells sportsbook Review that he receives only generic updates from the WSEX camp.

The second player requested a $2,000 payout in mid June of 2011. Based on his recent playing activity, SBR expects that WSEX will unfortunately choose to prioritize his withdrawal request above the player waiting since February of 2011 in hopes to retain his future business.

In total, WSEX players have reported being slow-paid a total of $460,462. The most delinquent payment request is from October of 2009. | WSEX statement

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7/7/2011 07:00 PM
Unibet wagering dispute
A Unibet (SBR rating B-) player claims that three soccer wagers were canceled 24 hours after the event. The player wagered a Gold Cup soccer match between Cuba and Mexico.

The player tells SBR that he placed three wagers on Cuba under 0.5 goals for $1000 each. The player alleges that two bets were priced at 2.1 whilst the remaining wager was 2.05. He points out that Sportingbet offered odds of 2.0 at the time, suggesting that the odds were in fact in-market.

SBR is following up on this Unibet sportsbook complaint. | Unibet account complaints

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7/6/2011 06:46 PM
sportsbook.com confiscates $1,359 in player's winnings
UPDATE — Following SBR's inquiry, sportsbook.com (ag) management stated they would leave the player's account inactive whilst paying the earned winnings. sportsbook.com cited an alternate reason for concluding bonus fraud had taken place.

A sportsbook.com (ag) player deposited $457 and received a 50% cash bonus. He made three totals wager before having his account closed with a note that his deposit would be refunded to him. The first wager risked his entire $685 balance and took his account balance up to $1,816.

The player tells sportsbookReview that the next day he placed an additional wager, before changing his mind and betting the opposite side to limit his loss on the game. sportsbook.com flagged the activity as bonus abuse and stated that the player would receive only his initial deposit back. | sportsbook.com statement

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7/5/2011 12:43 PM
WSEX sportsbook update
SBR's last WSEX report was on June 19th, 2011. Since that time, $36,696 in payments were confirmed as received by the players. Seven new complaints totaling $14,305 have also been submitted in the last two weeks. In total, sixty WSEX (SBR rating D-) players have reported that they are actively owed $457,062 via sportsbook complaint form. | WSEX statement to players

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7/4/2011 03:51 PM
BetExpress sportsbook offline
BetExpress sportsbook has shutdown. BetExpress management tells SBR that the sportsbook was powered by Oddsmatrix—which offered a full turnkey solution—and its players have been moved to Guts.com (unrated), also under the Oddsmatrix platform. The BetExpress homepage indicates that players will be contacted by email with instructions on how to access their accounts.

Players with balances at BetExpress are asked to contact SBR.

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7/3/2011 10:16 PM
Posters sportsbook poll results
The June 2011 SBRforum Posters sportsbook Poll has concluded. Each SBRforum member with 25 posts or more was invited to cash their vote for their top three favorite sportsbooks. Pinnacle sports ranked in at number one overall, with BetJamaica, 5Dimes, TheGreek, and Bookmaker rounding out the top five.

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7/1/2011 06:49 PM
BetUS player payout complaint
A BetUS player submits a payout complaint. The BetUS player tells SBR that he requested a $360 payout on April 20th, 2011, and has not received his funds. The player was allegedly quoted a 30 business day time-frame to receive the funds. After following up with BetUS, the player claims that he was told it is in the accounting department's hands. SBR is following up on this sportsbook complaint.

On May 24th, 2011, SBR reported that a BetUS player was paid following a complaint filed two weeks prior. The player in that withdrawal complaint requested a $1,935 payout on April 14th and was given a 7 to 10 business day time-frame to receive his funds. After obliging the sportsbook's requests to produce documents confirming his identity, the player confirmed receiving payment within two weeks of filing his complaint with sportsbook Review.

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6/30/2011 05:33 PM
Matchbook update
Former US-based Matchbook (SBR rating B) players have confirmed receiving $289,621 in payouts since May of 2011. Matchbook withdrew from the US market on February 27th, 2011 following an ownership change. Matchbook's new owners wished to cater its services to European and Asian markets.

Matchbook executives tell SBR that thousands of transactions have been made to US-based players following the February withdrawal. Some setbacks were encountered as a result of the volume of banking transactions to the United States. SBR has no record of outstanding withdrawals, however Matchbook has indicated that a small percentage of players in a unique predicament have not been able to take advantage of some withdrawal methods offered to the majority. SBR asks former Matchbook players with any concerns or payout inquiries to write to help@sportsbookreview.com. | Matchbook feeback wanted

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6/29/2011 09:06 AM
BetIslands & ABC Islands experiencing website difficulties
UPDATE — All sites are back online.

The Jazz sports building, which hosts a number of sportsbooks including BetIslands (SBR rating C+), ABC Islands (SBR rating C-), and Jazz sports (SBR rating C-) is again experiencing technical difficulties. On June 14th, 2011, SBR reported that the building suffered a power outage and all sportsbooks were temporarily off-line. Today, sportsbook players are redirected to backup sites when attempting to access each sportsbook homepage.

SBR will update this report.

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6/28/2011 02:07 PM
Bet33 player reports payment
A Bet33 (SBR rating D+) player reports payment.

The Bet33 player tells SBR that following a $500 deposit, he increased his balance to $5,000 after making forty MLB picks. On June 27th, the player tells sportsbook Review that he requested and was paid a $3,000 withdrawal via cash transfer. Bet33 was recently removed from SBR's sportsbook blacklist after settling player debt which originated from Apex sportsbook in 2005.

Players with Bet33 feedback are asked to write to SBR.

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6/27/2011 02:29 PM
PartyGaming improves communication following Bwin merger
Prior to PartyGaming's merge with Bwin, PartyGaming refused to cooperate with SBR citing data protection laws. PartyGaming would provide only cursory background of complaints, unable to share specific evidence with SBR in support of its conclusions. After the PartyGaming/Bwin merger, the consolidated company began to address all sportsbook disputes in a prompt and fair manner.

A common complaint of both PartyGaming and Bwin users has been each sportsbook's identity verification. PartyGaming sportsbooks---like all sportsbooks with a bonus model---enforces KYC (know your customer) requirements. SBR has confirmed multiple instances of forgery carried out by a ring of Ukraine-based scammers who set their sights on the Austrian bookmakers. SBR's biggest concern in the past has been legitimate users being mislabeled as scammers due to their region or incidental details.

Bwin itself is one of the most financially stable sportsbook companies in the world. Legitimate users funds are not considered to be at risk. SBR will continue to advise PartyGaming/Bwin on player handling and sportsbook complaints. Bwin's sportsbook rating has been upgraded to C+.

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6/26/2011 01:29 PM
Costa Rican scammers look to profit from industry shakeup
sportsbook Review has learned that at least two readers received phone calls demanding payment from alleged Costa Rican attorneys. The scammers attempted to piggyback off the recent BetEd closure, claiming that the players had to pay a penalty imposed by the CR government for depositing into the sportsbook. A measley $787 was requested from one player. The scammers threatened that if payment was not received, the players information would be made available to United States authorities.

It is not uncommon for mailing lists to be sold by rogue sportsbook employees, or for an employee gone bad to pocket customer data to setup a scam. Players are urged not to engage in any transactions with third-parties that claim they are attorneys or Costa Rican authorities - these are scams.

The only relevant federal law with respect to online gambling is the UIGEA bill passed in 2006, which makes it illegal for banks to knowingly process online gambling transactions. A player funding or making bets with a sportsbook is not covered in this bill. Players with any concerns over the legality or tax requirements of online wagering should seek legal council. | sportsbook player targeted by CR scammer

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6/24/2011 06:53 PM
Dimeline sportsbook upgraded from D+ to C

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6/24/2011 05:12 PM
Dimeline sportsbook player hopeful that bailout leads to cash withdrawal
On March 21st, 2011, sportsbook Review reported that Dimeline sportsbook agreed to bailout players stiffed by scam bookie Parlaymakers (SBR rating F). Dimeline credited $5,600 to players with a standard 10X rollover as a good faith gesture. Dimeline management tells SBR that one player is close to meeting his rollover. | Dimeline sportsbook history

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6/23/2011 05:01 PM
Online sportsbook Oddsmaker theft totals $203,432
Oddsmaker (SBR rating F) has confiscated $203,432 from players that were considered ''professional sports bettors''. The latest $4,000 theft was reported to sportsbook Review on June 21st, 2011. | Oddsmaker scam report

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6/22/2011 12:18 PM
1Bet voids £2,300 from winning casino player
A 1Bet player had £2,300 in casino winnings voided. 1Bet (SBR rating C-) has justified the decision to sportsbook Review by claiming the player violated its rule on multiple accounts. | Read 1Bet casino dispute

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6/21/2011 10:51 AM
BetIslands sportsbook feedback
BetIslands sportsbook (SBR rating C+) players have submitted positive feedback in forum topic, 'BetIslands sportsbook'. Players have commented that the Costa-Rica based sportsbook has extended good customer service and prompt payouts since coming under new ownership, and being assessed with a sportsbook rating earlier this year.

BetIslands is run by Jon Kreta— the former manager of WagerChief (SBR rating B-)—and is stationed in the Jazz sports Group facility. Jazz provides BetIslands with hosting, wagering and IT support. BetIslands processing is run independentantly -- SBR has confirmed that BetIslands is backed by established bookmakers. BetIslands rating has been increased to C+.

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6/20/2011 01:15 PM
BetEagle sportsbook changes domain name
BetEagle (SBR rating D+) is the latest sportsbook to change its domain extension to .ag. Online sportsbook operators concerned over the status of .com domains are now rolling out .eu, .ag, .cr extensions as these addresses are believed to be beyond the reach of legal authorities. | BetEagle notice

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6/19/2011 10:59 PM
Online scam sportsbook CreditWagering alleges sale
CreditWagering (SBR rating F) players have reported being no-paid $23,230. CW sportsbook surfaced in 2008, initially beginning as a pyramid scheme -- paying the first few rounds of players to lure in more -- before being added to the sportsbook review blacklist on May 11th, 2009. | Online scam sportsbook CreditWagering statement

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6/18/2011 11:38 AM
WSEX sportsbook ignoring old payout requests?
WSEX sportsbook (SBR rating D-) update.

WSEX is currently slow-paying its users $494,018. The payout requests range from October 2009 to May 2011. WSEX has provided generic updates to players throughout its downswing—where its rating was adjusted nine times—pinning the delays on their processors. | WSEX player reports payment

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6/17/2011 06:19 PM
Casineto player waiting more than two years for payout
A Casineto (SBR rating F) player has been waiting two years for a $250 payout. The scam sportsbook is no longer able to pay players, and last released a statement to sportsbook Review in May of 2011 acknowledging their insolvency. | Read Casineto statement

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6/16/2011 09:47 AM
Betsson acquires Betsafe sportsbook
Swedish bookmaker Betsson (SBR rating B-) has officially acquired Betsafe. Betsafe—a Malta-based operator—held a rating of C in the SBR sportsbook ratings guide. Betsson reportedly spent €32.5m in acquiring all shares of Betsafe (corporate name Artic Invest SA). As part of the deal Betsafe will also receive future payments during 2011, which amount to a revenue share relative to the development and growth of the Betsafe base. | Betsson and Betsafe history

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6/15/2011 09:49 AM
ComeOn sportsbook's evidence in bonus complaint
Comeon sportsbook (unrated) was featured in an SBR report on June 11th. The ComeOn sportsbook bonus complaints were submitted by users who claimed their winnings were taken and deposits refunded. sportsbook Review followed up on the disputes with ComeOn, and has received evidence which has cleared ComeOn of wrongdoing in one of the complaints. | ComeOn sportsbook players bonus fraud

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6/14/2011 01:43 PM
sportsbook posters' poll update
SBRforum posters are asked to cast their vote for the best bookmakers. The poll remains open through June 2011 and will be indexed atop the SBR Posting Forum at the conclusion. Currently, Pinnacle sports, Bet Jamaica, The Greek, 5Dimes, and Bookmaker occupy the top five slots. Vote here!

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6/14/2011 01:17 PM
Jazz building, which hosts BetIslands & ABC sportsbook, experiencing technical issues
UPDATE — The Jazz sports Group websites are back online.

The Jazz sports Group facility currently has a power outage, and backup power equipment has also not been functioning properly. SBR spoke with BetIslands (SBR rating C) management, who asked SBR to pass on their apologies to players. Management also tells SBR they are working with a local power company to resolve the issue, but currently do not have a time-line for when the three websites—BetIslands, Jazzsports, ABC Islands—will be back online.

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6/13/2011 10:26 AM
BoogieBet payout complaint
A BoogieBet (SBR rating D) player reports a payment complaint. The player requested a £60.06 withdrawal on May 25th, which remains 'pending' in his account. The player has sent multiple emails without receiving a response back on when his withdrawal request will be completed. BoogieBet offers no live chat or telephone support.

SBR is following up on the sportsbook complaint.

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6/11/2011 01:13 PM
Comeon sportsbook bonus complaints
ComeOn (unrated) sportsbook players report bonus complaints.

ComeOn is a Malta-based sportsbook which caters to the European market. Scam sportsbook operators often choose Malta base their operations due to the country's lax online gaming regulation. Previous scam sportsbook companies Stryyke (SBR rating F), BetOnBet (SBR rating F), BetAfterBet (SBR rating F) were based in Malta. | ComeOn sportsbook bonus complaints

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6/10/2011 10:34 AM
SBG Global no longer taking players from USA?
SBG Global (SBR rating D-) removed the United States from its registraion page, but is still signing players up over live chat. Recently, several high-profile sportsbooks ceased allowing registrations from US residents amidst legal controversy. SBG Global—perhaps in an effort to lower its profile—released the information that it would no longer accept US players to third-party sites.

SBR used a US-based IP address to pose as a player from California, and had a log-in created over live chat by an SBG Global representative. SBG provided cash transfer payment instructions to an individual in San Jose, Costa Rica. SBG Global has a documented history of deceptive and unfair business practices, and maintains a rating of D- on SBR's sportsbook blacklist.

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6/9/2011 02:56 PM
GetWin sportsbook releases statement on account complaints
Getwin sportsbook (SBR rating D-) has released an official statement regarding the account shutdowns of sixteen players suspected of what was called organized betting. | GetWin statement

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6/9/2011 08:07 AM
Pinnacle sports discontinues poker room
Pinnacle sports (SBR rating A+) has announced that as of June 15th, 2011 it will no longer offer a poker room to players. | Pinnacle statement, ''Why Are We Closing Our Poker Room?''

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6/8/2011 05:20 PM
BetPhoenix payouts update
Update — A new $2,500 slow-pay complaint has been filed. A player tells SBR that he requested a $2,500 payout via Moneybookers on April 14th, and has not received payment. BetPhoenix was lowered from C+ to C on June 29th, 2011.

A new BetPhoenix (SBR rating B-) slow-pay report has been made. A player states that he requested $916 via Neteller on May 2nd, and has yet to receive his funds. BetPhoenix advertises both Neteller and Moneybookers as withdrawal options, though players are not being paid within the advertised payout times. The BetPhoenix banking page lists a 10-14 business day time-frame for eWallet payments. In total, seven BetPhoenix players report being owed $18,345.

BetPhoenix has recently underwent a software change. The BetPhoenix sportsbook and racebook platform are now powered by Digital Gaming Solutions (DGS).

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6/8/2011 01:17 PM
BetEd sportsbook bailout watch - day 19
BetEd players funds have been up in the air since May 25th, 2011. BetEd sportsbook had its domain seized by US authorities in connection to a federal indictment for money laundering and violating portions of the UIGEA law passed in 2006. | BetEd sportsbook bailout?

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6/6/2011 07:22 PM
BetAtHome account complaint
A BetAtHome (SBR rating C-) player submits an account complaint. The player says after winning €3,000 and making a withdrawal request, he provided a drivers license and passport copy to validate his account. The player claims his account was then blocked and that he has not been given an update from BetAtHome. SBR is following up on this sportsbook complaint.

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6/4/2011 01:21 PM
Oddsmaker robs player of $2,000
Scam sportsbook Oddsmaker has not relented in its campaign of theft. The F rated sportsbook once made a name for itself by entrapping players with convoluted bonus rules, using a variety of reasons to justify confiscating rolled over winnings. Oddsmaker would tell players that making a lone parlay wager out of hundreds of wagers would cause that player to lose his balance.

In September of 2010, Oddsmaker mailed a $100 promo to players prior to the upcoming football season. A player who accepted the offer and rolled over the $100 thirty times had his balance zeroed after making a payout request. The player was guilty of making one lone exotics wager after he was well on his way to completing the playing requirement.

Oddsmaker adds rule to confiscate winnings from "pro" players
Oddsmaker—being a pioneer of scam sportsbook tactics—was the first to justify seizing winnings from players that were too sharp for their liking. The industry standard for recreational player seeking sportsbooks would be to close that player's account and honor his winnings. Oddsmaker has decided though that it makes better business sense to openly steal from players, and to date has confiscated $199,132 from players whose only mistake was beating the house.

sportsbook Review mediator 'Justin7' met personally with Oddsmaker sportsbook managers in Las Vegas during Super Bowl weekend to discuss the growing number of player complaints. Oddsmaker at the time claimed that it was interested in improving its public image and vowed to work with SBR to fairly resolve sportsbook disputes. Following that meeting, Oddsmaker did not honor its promise, instead Oddsmaker continued its assault on their customers.

Oddsmaker banks on the image created by their very elaborate marketing campaigns, fliars, pamphlets, coasters, Oddsmaker spends seven figures annually on financing such endeavors according to former business associates. Oddsmaker's theft is believed to be fueled by nothing more than pure greed, the sportsbook has a large customer base and records substantial growth each year due to their aggresive marketing strategies. | Oddsmaker player robbed of $2,000 speaks out

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6/3/2011 05:20 PM
Online sportsbook news video update
San Jose, Costa Rica — SBRtv's Judie Russell recaps the week's sportsbook news updates. | sportsbook news transcript

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6/2/2011 07:29 PM
sportsbetting.com upgraded from C- to C

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6/2/2011 06:10 PM
sportsbetting.com credits player in six-month old dispute
sportsbetting.com (SBR rating C) has credited a player from a six-month old wagering dispute. | sportsbetting.com dispute

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6/2/2011 05:50 PM
BetHorizon sportsbook reopens under Heritage sports platform
BetHorizon sportsbook is now accepting player registrations. On May 10th, SBR reported that BetHorizon was acquired by Heritage sports (SBR rating B+). Heritage sports is an invite-only sportsbook that offers what it considers VIP-level service to their handpicked members.

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6/1/2011 02:14 PM
Highly rated sportsbook offers to cover BetEd balances in full
On May 25th, 2011, sportsbook Review reported that BetEd sportsbook closed its doors after losing its domain following charges of money laundering and violating US banking laws. SBR is monitoring a potential BetEd sportsbok bailout. | BetEd sportsbook report

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6/1/2011 10:27 AM
SBR Forum Posters' poll Open: SBR posters invited to vote for Top sportsbooks
SBRforum posters are asked to cast their vote for the best bookmakers. Posters are invited to give their top three sportsbooks with their highest rated book first. Six points will be awarded for the first choice, four points for second place and three points for third. After tallying up the final scores, the top five point earners will be displayed at the head of the forum under the Top Poster's sportsbooks for June 2011. Vote here!

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5/31/2011 04:21 PM
GetWin sportsbook addresses theft complaints
On April 4th, SBR reported that GetWin sportsbook (SBR rating D-) confiscated the winnings of eight players. GetWin accused the players of organized betting. | GetWin sportsbook statement

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5/30/2011 12:04 PM
sportsbook.com withdrawal complaint
A sportsbook.com (SBR rating D-) player submits an $1,100 payout comlpaint. The player tells SBR that he requested an $1,100 payment on April 20th, and has yet to receive his funds. SBR is investigating this payout complaint and will update this report after making contact with the sportsbook's management.

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5/28/2011 08:34 AM
BetEd sportsbook players lose their account balances
Letters from BetEd players who lost their account balances when the sportsbook went off-line continue to hit the SBR mailbox. BetEd was a small, recreational sportsbook that had a good financial track record. BetEd had a controversial past however due to "gotcha" rule enforcements in select account disputes.

BetEd reportedly had the largest involvement with a bogus processing company setup by US authorities to entrap online sportsbooks. BetEd allegedly had a number of bank accounts frozen which severed their ability to make payments. BetEd has not responded to SBR inquiries or been able to document the amount of funds withhold, and has to date not written their customer base with an explanation for why sufficient funds were not in reserve in the case of a doomsday scenario.

The other online sportsbooks named in the federal indicment on March 23rd continue to operate as normal under new domains. The US continues to go after .com sportsbook domain names, prompting leading industry sportsbooks to alternate to the .ag and .eu endings, which are presumably beyond the US grasp. | BetEd forum discussion

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5/26/2011 09:55 PM
Pulsebet refunds player deposit
A Pulsebet (unrated) player reports that his account with £1,432 has been turned off. The player's deposit of £150 has been refunded to him. The sportsbook indicated that his account was in violation of terms and conditions. SBR is investigating this sportsbook complaint.

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5/25/2011 11:24 AM
BetEd sportsbook out of business
BREAKING NEWS UPDATE - SBR TV's Judie Russell is on location outside BetEd headquarters.
On May 23rd, SBR reported on sportsbook domain seizures which effected seven gambling websites. BetEd reportedly had the largest involvement with a bogus processing company setup by US authorities.

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5/24/2011 04:01 PM
BetUS complaint update, new sportsbook complaint
The BetUS (SBR rating D+) player from SBR's May 12th sportsbook report has been paid. | New BetUS sportsbook complaint

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5/23/2011 06:03 PM
Bookmaker statement on domain change
Bookmaker (SBR rating A+) has changed their domain name to www.Bmaker.ag. The original domain (Bookmaker.com) was seized along with seven other gambling websites—including industry sportsbooks BetDsi.com, Betmaker, and Beted.com—by US authorities pursuing banking violations.

Bookmaker has provided an official statement on the move which is posted below, as well as on SBRforum.

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5/21/2011 04:28 PM
Casineto, scam sportsbook victim writes in
A Casineto (SBR rating F) player victim writes to SBR. The player requested a withdrawal of $353 on December 13th, 2009, and has not been paid. The F rated sportsbook addressed their financial problems in an April letter to sportsbook Review. | Read Casineto statement

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5/20/2011 06:32 PM
YouWin locks winning player's account
A YouWin (SBR rating D+) player reports that his account has been blocked. The player tells sportsbook Review that he has a €5,742 balance with the sportsbook. | Youwin response to player

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5/19/2011 07:11 PM
Online sportsbook bonuses to avoid
SBR suggests that players avoid unproven sportsbooks that promise bonuses which sound too good to be true. Players should consider whether or not a promotion figures to be profitable for the house before parting with their funds.

The sportsbook BetODog.com (unrated) is sending emails advertising a 100% signup bonus for first time deposits. BetODog has the look of a price-per-head shop yet it takes signups as well as gives bettors a phone number to call for wagering and customer service. BetODog is hosted on the same server as RockStarBets.com, which lists the same telephone number. A review into the two domains suggests that BetODog is being marketed ahead of the second brand.

On March 18th, sportsbook Review reported that Betbanks sportsbook was promoting a 25% signup bonus with no rollover. SBR cautioned players to avoid outfits that offer such irregular bonuses.

For a list of sportsbooks that have scammed players with bonuses and by not paying winnings, check out the SBR scam sportsbook blacklist.

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5/19/2011 10:03 AM
BetPhoenix account dispute, slow-pays update
A BetPhoenix (SBR rating B-) player with a balance of $2,659 reports that his account has been frozen since December of 2010. The player tells SBR that he is being accused of placing bets for an account-holder that was previously banned for having a debt against the house. The player has conceded that he had a relationship with the third-party, but claims that his account action is his own. BetPhoenix has been unable to produce actionable evidence showing that the player specifically signed up, deposited, and wagered for the banned third-party. The sportsbook and player claim that each other are unreachable by phone, and have remained at a standstill. SBR has requested that BetPhoenix unlock the account in the absence of evidence establishing guilt.

BetPhoenix players continue to report difficulty being paid via eWallet. To date, there are five outstanding withdrawals totaling $18,735. The earliest payout request was made in mid-March of 2011. The most common complaint of BetPhoenix players is the way the sportsbook enforces the one payout per week restriction. BetPhoenix lists a 7-10 business day time-frame for e-wallet payment, though does not allow players to request additional withdrawals until after a given request is filled. Players have pointed out that this tactic essentially triples the one payout per week time-frame.

SBR will update this report. | BetPhoenix player feedback

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5/18/2011 07:08 PM
BoogieBet account complaint
A BoogieBet (SBR rating D) player deposited €100 last week and increased his balance to €900. The BoogieBet player tells SBR that after requesting a withdrawal of €500, his account has been blocked. SBR is investigating this sportsbook complaint. | Boogiebet recent news

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5/18/2011 04:17 PM
Oddsmaker scam, player reports winnings theft
An Oddsmaker (SBR rating F) player reports that his winnings have been stolen. Oddsmaker confiscated $4,500 from the player on the grounds that he was a professional sports bettor. | Oddsmaker scam explained

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5/18/2011 01:16 PM
Apex sportsbook upgraded from F to D

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5/17/2011 06:50 PM
Stryyke sportsbook remains off-line with players funds
A Stryyke sportsbook (SBR rating F) victim writes in. A player with a €1627.93 balance owed by Stryyke tells SBR that he has had no communication from the scam sportsbook prior to the site going offline in 2010. Stryyke players have reported over €35,000 in unpaid winnings.

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5/16/2011 06:26 PM
Apex sportsbook player receives funds after six years
An Apex sportsbook (SBR rating D) player has received a $1,841 payment. The player's funds were in limbo since 2005. Apex sportsbook went off-line without paying players, prompting an F rating and placement on sportsbook Review's blacklist. | Apex begins to make good on debt

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5/15/2011 07:03 PM
BetUS account complaint
A BetUS (SBR rating D+) player claims that he deposited $150 to place a wager. After winning the wager, the player discovered his account was suspended. The player claims that BetUS informed him that his deposit would be refunded. SBR is investigating this sportsbook complaint.

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5/14/2011 04:39 PM
Scam Alert - Oddsmaker sportsbook steals bettors funds
Oddsmaker (SBR rating F) adds another victim. The scam online sportsbook confiscates a $6,500 balance from a player following a withdrawal request. | Oddsmaker robs players

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5/13/2011 12:42 PM
Online sportsbook news weekly video update
San Jose, Costa Rica — SBR.TV's Judie Russel provides a weekly sportsbook news video update.

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5/12/2011 12:40 PM
sportsInteraction to no longer accept new US players
sportsInteraction (SBR rating B) no longer accepts registrations from United States residents. SIA management confirmed to SBR that the policy went into effect today. While no new players will be accepted from the US, existing players are free to continue to wager as normal.

On May 1st, sportsbook.com (SBR rating D-) withdrew from the US market, also allowing existing players to continue to wager. | sportsbook.com statement

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5/11/2011 07:15 PM
YouWin tennis bet dispute
A YouWin (unrated) player has filed a wagering complaint. On February 4th, the player placed a wager on a tennis match between Garcia Lopez and Bogomolov. The player's wager was Garcia Lopez to win via a 2-0 exact set outcome. Youwin did not grade the match, citing that it was under investigation. Three months later, the bet remains unsettled.

SBR is investigating this sportsbook complaint.

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5/10/2011 04:29 PM
Heritage sports acquires BetHorizon sportsbook
BetHorizon (SBR rating C+) has been acquired by Heritage sports (SBR rating B+). | Full story

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5/8/2011 04:41 PM
sportsbook Scam alert: BetOnline247 not paying bettors
Four new BetOnline247 (SBR rating D-) payment complaints have been reported. BetOnline247 is now slow-paying more than 45 players over €50,000. | BetOnline247 scam report

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5/7/2011 02:24 PM
WagerWeb balance confiscation
A WagerWeb (SBR rating D-) player reports having his account disabled with a $2,252 balance. The player was accused of operating multiple accounts on March 3rd, 2011. The player admits to having a friend access his computer to log into WagerWeb months ago, but claims that this was an isolated incident. SBR is following up on this sportsbook complaint.

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5/6/2011 04:19 PM
BetBoo update
BetBoo (SBR rating D) complaints update.

BetBoo's head of trading has reached out to sportsbook Review regarding the growing numpber of bonus complaints. The head trader tells SBR that he has recently been tasked with managing customer complaints. BetBoo has underwent corporate restructuring following being taken over by GamingVC in 2009. | Betboo complaints

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5/5/2011 04:30 PM
sportsbook Industry News Update video
San Jose, Costa Rica — SBR.TV's Judie Russell breaks down the latest sportsbook industry news. | sportsbook news

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5/4/2011 12:52 PM
SBR impostors not ready to give up scam
SBR impostors have not slowed down in their attempts to scam third party websites. The scam artists have been using an "SBRSmarketing.com" email address. The scammers registered an SBR Marketing Skype account, which has since been shutdown after SBR contacted Skype.

While the degenerate scammers have been unsuccessful in each and every one of their obvious attempts, SBR warns all sites to verify the sender's contact information and to forward suspicious emails to help@sportsbookreview.com.

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5/3/2011 02:29 PM
Apex sportsbook victim writes in
An Apex sportsbook (SBR rating F) player owed $3,683 from 2005 has contacted SBR for assistance. SBR has brought the player's complaint to Bet33 (SBR rating D-) operator Robbie McPhail's attention. | Apex player complaint

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5/2/2011 12:55 PM
BetPhoenix eWallet payouts update
UPDATE: Two players received payment by Moneybookers yesterday afternoon. SBR will update this report.

BetPhoenix (SBR rating B-) update.

On April 11th, SBR reported that six BetPhoenix players were being slow-paid a total of $14,900. The players' requests consisted primarily of Moneybookers and Neteller. BetPhoenix has slowed in eWallet payment time, drawing criticism from non-US sports bettors and leading to two recent sportsbook rating downgrades. | BetPhoenix complaints

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5/1/2011 04:40 PM
InternationalAllsports & sportsbet.com.au no longer service Canadian bettors
InternationalAllsports (SBR rating B) and sportsbet.com.au (SBR rating B+) have withdrawn from the Canadian market. sportsbet.com.au explained the decision in a generic letter to players. | sportsbet.com.au statement

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4/30/2011 03:59 PM
MyBet sportsbook complaint
A MyBet (SBR rating D+) player says his account has been frozen. The MyBet player failed to specify the amount of funds that were frozen or what if any contact he had with the sportsbook. MyBet has made several confiscations from winning players citing bonus abuse, links to related accounts, and other fraudulent transactions. | MyBet sportsbook complaint

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4/29/2011 05:34 PM
Scam sportsbook Getwin steals from winning players
Getwin sportsbook (SBR rating D-) has not reversed its decision to confiscate sportsbook winnings from eight players. SBR reported on April 24th that Getwin seized winnings from players it accused of organized betting. | Getwin sportsbook Scam report

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4/27/2011 07:25 PM
QuickSilver sportsbook bettor confirms one year old slow-pay
A new QuickSilver (SBR rating D-) payout complaint has been filed.

On April 10th, 2010, a player requested a $760 withdrawal via an eWallet method. More than one year later, the player's request has not been filled. On April 19th, SBR reported that QuickSilver sportsbook moved its operations to San Jose, Costa Rica to be part of the DPT sports Group platform. | QuickSilver sports added to SBR blacklist

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4/26/2011 07:27 PM
Apex sportsbook player paid after six years
An Apex sportsbook (SBR rating F) player has received payment after six years.

On April 11th, SBR staff pinned a note in SBRforum's sportsbook & Industry section asking old Apex players to write in. Apex sportsbook stiffed players prior to going off-line in 2005. Apex owner Robbie McPhail used stolen players funds to finance Bet33 sportsbook (SBR rating D-) later that year. Apex is also the parent company of 1Vice sportsbook. | Apex, Bet33 history

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4/26/2011 09:55 AM
CasinoOcho, scam sportsbook remains off-line
CasinoOcho (SBR rating F) is off-line. CasinoOcho sportsbook and casino promised bettors a 400% signup bonus on deposits up to €200. The scam sportsbook has been offline through April. | CasinOcho player writes in

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4/25/2011 09:29 AM
WSEX sportsbook update
Four new WSEX sportsbook (SBR rating D-) complaints have been reported. In SBR's last WSEX sportsbook update, WSEX provided a generic statement regarding payment delays. At the time of this report, WSEX was slow-paying 48 players $431,817. | WSEX sportsbook complaints

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4/24/2011 04:46 PM
GetWin- latest Malta sportsbook to commit theft
GetWin.com (SBR rating D-) has confiscated winnings from eight players. All of the players are unrelated to one another, but file similar complaints. GetWin.com accuses the players of being in violation of wagering rules. | GetWin sportsbook theft

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4/21/2011 07:10 PM
Bwin live wagering dispute
A Bwin (SBR rating C-) player reports having a €50 wager canceled. The player bet €50 on a WTA match between Jelena Jankovic and Andrea Petkovic. The wager was on Jankovic at +260 in the fifth game of the first set. The player claims that the odds were inline with previous games during the match. After the bet won, the player claims that Bwin canceled his bet.

SBR is investigating this sportsbook complaint.

Bwin is a C- rated sportsbook based in Vienna, Austria. On July 7th, SBR reported that PartyGaming and Bwin planned to merge.

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4/20/2011 03:05 PM
Be aware of SBR impostors using fake email addresses
Scammers pretending to represent sportsbook Review are making their rounds. The con artists are sending bogus emails and working the phones posing as SBR. | Online scams target sportsbook Review

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4/19/2011 12:14 PM
Insolvent QuickSilver sportsbook now a Jazz turnkey book
Quicksilver sports (SBR rating D-) has moved its operations from Jamaica to San Jose, Costa Rica, and is part of Jazz' DPT sports Group platform.

The DPT sports Group fully powers Jazz sports, Looselines, and ABC Islands. DPT acts as a turnkey for QuickSilver sports and BetIslands. Quicksilver is allegedly provided with customer service and wagering support. Jazz sports (SBR rating C-) claims that Quicksilver is responsible for its own player processing. Quicksilver has failed to pay a player in six months, and has more than €20,000 in delinquent withdrawals since the fall of 2010. | DPT sports Group history

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4/18/2011 05:59 PM
Scam sportsbook Casineto addresses financial problems
Casineto (SBR rating F) was added to the SBR sportsbook Blacklist on October 19th. The small sportsbook had a long history of slow-paying players. Casineto's debt to player stretches back to 2009. Casineto's customer service has addressed the financial problems faced by the small, Costa Rica based sportsbook. Read Casineto response.

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4/17/2011 07:19 PM
BetOnline247 sportsbook players report slow-pay
Two new BetOnline247 (SBR rating D-) complaints have been reported. Player one requested €1576 on December 18th, 2010. Player two requested €485 on February 1st. Each player was quoted a 2-30 business day time-frame. Neither player has received payment. | BetOnline247 sportsbook history

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4/16/2011 04:17 PM
Online Scams, five sportsbooks to avoid
The sportsbook Review Blacklist includes 1,066 sportsbooks. These online sportsbooks are the worst in the industry. The criterion to be included in this list is to carry a D- or F rating.


#5: BetOnline247 sportsbook (SBR rating D-)
Operating out of San Pedro, Costa Rica, BetOnline247 claims to be regulated by the government of Costa Rica. The claim is not accurate; sportsbooks in Costa Rica are not subject to government regulation. The dishonest claim is likely an attempt to sway player confidence. BetOnline247's business model targets European clients. SBR has received 40 current payment complaints from BetOnline247 players.

View the rest of the five worst online sportsbooks.

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4/15/2011 05:18 PM
Online sportsbook WSEX issues payout statement
WSEX sports (SBR rating D-) has issued a general statement to sportsbook Review on the status of user reported payment delays. WSEX sportsbook and poker players are being slow-paid $431,817. | WSEX sports history and current statement

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4/14/2011 11:00 AM
sportsbook Review now lists over 1,000 sportsbooks
San José, Costa Rica — The sportsbook Review rating guide now features more than 1,000 sportsbooks and casinos.

sportsbooks can be sorted by rating, parent company, software provider and more in the comprehensive guide. Each sportsbook has a mini-review page which lists location, contact information, a hyperlink to the sportsbooks live chat as well as an index of recent news. | An explanation of sportsbook ratings

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4/13/2011 03:12 PM
Pinnacle up after Service attack battled; players may see intermittent issues in short term
The Pinnacle sportsbook (SBR rating A+) website is back online again following Tuesday's denial-of-service attack. Pinnacle sports management tells SBR that players may still see intermittent issues in the short-term while functionality is restored.

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4/13/2011 02:28 PM
Apex sportsbook victims advised to write in
There may be hope afterall for Apex sportsbook (SBR rating F) victims. Apex stiffed an undetermined amount of players after closing shop, then resurfaced as Bet33 (SBR rating D-) sportsbook in 2005. Bet33 was assessed with a rating of F by sportsbookReview, but later upgraded to D- after years without a sportsbook complaint.

Apex owner Robbie McPhail used players stolen funds to finance Bet33, thus Bet33 remains on the SBR sportsbook blacklist. Bet33 paid a player $3,000 in November of 2009 that reported to SBR he had been stiffed by Apex five years prior. Bet33 has requested that SBR publish a note asking former Apex players to write in with their account balances. Players can email help@sportsbookreview.com.

SBR will update this report if any former Apex sportsbook players receive payment from Bet33.

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4/12/2011 04:41 PM
Pinnacle sports under denial-of-service attack
UPDATE- Pinnacle sports is back online.

Pinnacle sports (SBR rating A+) management tells SBR that they are battling a denial-of-service attack. The web-based assault is commonly referred to as a "DOS" attack, where culprits attempt to overload a website server by sending thousands of requests at once. Pinnacle is working to identify and stop the attack. SBR will update this report as Pinnacle sports comes back online.

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4/10/2011 04:18 PM
Stryyke, scam sportsbook victims write in
Stryyke (SBR rating F) sportsbook collapsed in October of 2010. The Malta based operation went off-line with providing notice to players, and has remained down for the count since. Stryyke players have reported over €35,000 in unpaid winnings. | Stryyke players comment

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4/8/2011 12:09 PM
EasyStreet sports downgraded from D+ to D

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4/8/2011 10:56 AM
EasyStreet steals from casino winner, TheRX rules in sportsbook's favor
The EasyStreet (SBR rating D) sportsbook and casino has not reversed its decision to steal $46,000 in winnings from a Video Poker player. | Full story behind EasyStreet theft

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4/7/2011 05:15 PM
Casineto sportsbook, a $50 payout is too much
Casineto sportsbook (SBR rating F) was added to SBR's sportsbook blacklist in October of 2010. sports bettors are able to deposit into Casineto, but are not likely to be paid by the scam sportsbook. One such player continues to write to sportsbookReview, the player requested $50 on December 13th, 2009. Casineto has not filled his withdrawal.

Delinquent withdrawal requests
Casineto owes the few players it has over $12,000. Casineto has a troubled history, littered with slow-pay complaints and website failures since being assessed with a D- rating in August of 2009. SBR believes that Casineto players best chance at payment is for the sportsbook to be bought out, such an aquisition is made unlikely by the fact that the Casineto domain holds little value for potential investors.

SBR will update this report.

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4/6/2011 11:30 AM
SBR interviews EasyStreet casino winner
SBR's own Judie Russell interviewed the now infamous poster, "cory1111", regarding his $46,000 win at EasyStreet sports casino. EasyStreet (SBR rating D+) is refusing to pay the Video Poker winnings, claiming that the player violated its rule on artificial intelligence play.


EasyStreet believes that the player used software to automatically make his decisions in the "Jacks or Better" game. EasyStreet maintains this position despite allegedly contradictory statements from casino software creator, Digital Gaming Solutions. DGS' owner, Chris Davis, reportedly spoke with the player and personally indicated that no abnormalities were found from analyzing his game sessions.

It is unclear if EasyStreet is in possession of evidence to justify confiscating the player's winnings. Thus far they have only argued that a human could not average so many hands per hour without deviating from good to perfect strategy.

It has been noted from some readers that the popular Jacks or Better game does not require an overly mathematical mind to play perfectly. In addition, EasyStreet had the "hold winning hands" option enabled, so that if a pair of jacks or greater were dealt, those cards would automatically be held so that the player could choose to draw only the remaining cards.

The second argument raised by EasyStreet is that the player hit three royal flushes in his winning run. EasyStreet has attempted to discredit the legitimacy of the play by pointing out that the player hit three royal flushes in a small sample size. EasyStreet only quoted the amount of hands played in winning sessions, not all sessions, thus no accurate statistical analysis can be performed.

SBR's mediator Justin7 is preparing a new video review on this dispute. Justin intends to focus on the RX Forum's decision to side with their forum advertiser, EasyStreet sportsbook. Justin's previous video on this sportsbook casino complaint can be found in this EasyStreet casino winner dispute.

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4/5/2011 06:42 PM
BetPhoenix sportsbook payout update
On March 27th, SBR reported five players' BetPhoenix (SBR rating B-) complaints. Two of those players have confirmed receiving payment. The first player received a $4,000 check requested on March 8th; the second a £2,000 Moneybookers withdrawal initiated on February 25th.

Since SBR's update, a new BetPhoenix complaint has been reported. A player tells SBR that he has been unable to get a manager's update on when he will receive his next $4,000 payment. The player describes calling and sending numerous emails without a response back.

BetPhoenix management yet to provide comment in April regarding these complaints. In total, four players are owed $16,058 with the earliest payout requested on February 24th.

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4/5/2011 12:47 PM
EasyStreet sports downgraded from C to D+

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4/4/2011 08:26 PM
Scam Alert: QuickSilver sportsbook not paying bettors
QuickSilver (SBR rating D-) players are not being paid.

QuickSilver sports representatives have not provided official comment on the payment issues. SBR has attempted to make contact with the QSS owner. SBR spoke with the DPT sports Group, who provide wagering software to QSS, and received confirmation that QuickSilver's licensee account is not delinquent.

SBR has received over 10 complaints from QuickSilver players who are owed over €20,000. These slow-pays span back into December of 2010. SBR will continue to attempt to connect with QuickSilver's owner and management. In light of QuickSilver's inability to field SBR's calls or to provide players with an update on their funds, QuickSilver sports has been added to the SBR sportsbook Blacklist at the mark of D-. | Quicksilver forum discussion

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4/1/2011 03:21 PM
EasyStreet refuses to pay casino winner
On March 28th, SBR published an update to the EasyStreet casino dispute. EasyStreet was downgraded to a C rating after rejecting sportsbookReview's advice to pay the player who won $46,000 in its casino.

EasyStreet refuses to pay winning casino player
As reported, EasyStreet believes the big casino winner used third-party software to mechanically play several thousand hands at a rate that a human would be unable to maintain. EasyStreet says that in addition to the speed of play, the gambler played perfect strategy throughout his 5-hour video poker session. One issue that has been disputed is exactly how continuous the player's session was. Regardless, nothing in the hand history submitted to sportsbookReview indicates irregular play. | Digital Gaming Solutions addresses complaint?

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3/31/2011 02:04 PM
TheGreek sportsbook added to Best MLB Lines page
TheGreek sportsbook (SBR rating A+) tells SBR that they will be offering a .10 line for players for the entire 2011 MLB season. TheGreek has been added to SBR's Best MLB sportsbooks chart. The page includes MLB offerings from all of the top industry sportsbooks. | TheGreek MLB dimeline discussion

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3/30/2011 06:15 PM
sportsbook News Video Update
San José, Costa Rica — SBR.TV's Judie Russell provides a weekly recap of the latest sportsbook industry news. | Video Transcript

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3/30/2011 11:34 AM
Linesmaker sportsbook steals $15,990 from winning player
Linesmaker (SBR rating D-) has justified stealing $15,990 in betting winnings. A Linesmaker player has been stolen from for winning play...read more.

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3/29/2011 10:43 AM
sportsInteraction, mobile betting platform upgrade
sportsInteraction (SBR rating B) rolls out a new mobile betting platform. SIA management tells SBR that their new mobile site is live. The mobile betting platform currently supports users with existing deposits in their accounts. SIA plans to expand the product this year to include live betting and sign-up/deposit ability.

The mobile site has advanced browser recognition, to make mobile betting via an iPhone or Android software a seamless experience. SIA tells SBR that the changes for updating odds on the bet card is being worked on in their production lab and went live Monday. sportsInteraction has established itself as a sportsbook that takes forum user feedback quite seriously. | sportsInteraction Mobile Forum feedback

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3/28/2011 09:22 PM
EasyStreet sports downgraded from C+ to C

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3/26/2011 10:45 AM
Bookmaker sportsbook: SBRforum poster wins $139,756 parlay
An SBRforum poster has won a life-changing parlay at Bookmaker sportsbook (SBR rating A+). The SBRforum poster has agreed to an interview with SBR to discuss his ten team, $139,756 parlay win. The lucky player is also the subject of a celebratory Bookmaker.com press release..... read more.

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3/25/2011 11:03 AM
Oddsmaker, scam sportsbook persists with marketing campaigns
Oddsmaker sportsbook (SBR rating F) spends more than one million dollars annually on marketing campaigns.

The scam sportsbook invests heavily in the production of betting pamphlets, coasters, and promotional fliars. One industry source with extensive past ties to Oddsmaker tells SBR that the scam sportsbook targets lower to middle class income apartment complexes. Oddsmaker then sends a wave of nondescript packages containing their free cash offers.

Oddsmaker's objective is to convert the John and Jane Doe's of the world into players by wooing them with their aggressive and unsolicited promotions. Oddsmaker successfully casts an image of itself as a financially solid sportsbook that has no problem spending money. | Oddsmaker Scam Alert

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3/25/2011 10:01 AM
SBR advisory to players, avoid e-mail phishing attempts
A trojan virus masqueraded as a sports betting promotion is being circulated. Copies of the e-mail were forwarded to SBR from concerned players. The message asks its recipient to enable links and images in order to place free sports bets. SBR advises players that accidentally click the link to immediately do a system restore, run a full anti-virus scan, and to change all passwords from a safe machine. | SBR's full guide to account security

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3/24/2011 07:33 PM
BetExpress, sportsbook bonus complaint
A BetExpress (unrated) bonus complaint has been reported. A player states that he signed up through BetExpress to accept an offer advertised through Moneybookers. The player states that he placed a winning bet with BetExpress, but that the day after his bonus plus winnings were voided. SBR is investigating this complaint.

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3/23/2011 04:10 PM
Linesmaker sportsbook guilty of stealing betting winnings?
A Linesmaker (SBR rating C-) sportsbook complaint has been reported. A Linesmaker player had $15,990 in winnings allegedly stolen by the sportsbook. Linesmaker accused the bettor of syndicate play, and refunded his deposits... read more.

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3/22/2011 05:23 PM
BetIslands added to SBR sportsbook ratings guide
BetIslands.com has been added to the SBR sportsbook ratings guide at C-. BetIslands is managed by Jon Kreta, who founded WagerChief (SBR rating B-) in December of 2008. WagerChief was acquired by BetPhoenix (SBR rating B-) in July of 2009. In January of 2011, Jon officially left WagerChief to take over the BetIslands brand.

BetIslands is a turnkey on the DPT sports Group platform, which also powers Jazz sports (SBR rating C-), ABC Islands (SBR rating C-), and LooseLines (SBR rating C-).

DPT provides BetIslands with hosting, wagering and IT support. BetIslands performs its own processing, and does not accept players outside of the US and Canada. | BetIslands SBRforum statement

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3/22/2011 03:36 PM
BetHorizon reinstates player's account
BetHorizon (SBR rating B-) tells SBR that they have decided to reinstate the player's account from the sportsbook dispute reported on March 21st. SBR reported that a BetHorizon player had his balance of $2,015 voided after he failed to submit his credit card paperwork within 48 hours of his deposit. BetHorizon has conceded the need to update the rule to be more practical. SBR considers the dispute closed. | BetHorizon statement

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3/21/2011 04:50 PM
sportsbook News: Parlaymakers players bailed out by Dimeline
Dimeline sportsbook (SBR rating D+) has agreed to credit up to $1,000 to Parlaymakers players that were stiffed after the scam sportsbook went off-line last month.

Parlaymakers players who accept the offer must complete a 10X rollover. Dimeline management tells SBR they are making the offer as a good faith gesture.

SBR can confirm that two players were credited by Dimeline today.

Parlaymakers added to Scam sportsbook list
On February 28th, Parlaymakers was downgraded to F and added to the SBR sportsbook blacklist, after going offline without making arrangements to pay their players. SBR received eight sportsbook complaints from players owed a total of $16,787.

Parlaymaker's manager "Max" has been unreachable since the website closure, and likely intends to open a new scam sportsbook shop.

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3/19/2011 03:27 PM
Casineto sportsbook scam, year old slow-pay reported
A Casineto (SBR rating F) player tells SBR that he has been waiting one year for a $253 withdrawal. The scam sportsbook owes its few players over $11,000. | Casineto history

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3/18/2011 03:05 PM
sportsbook review of Betbanks.com
Betbanks.com (SBR rating D) is making its rounds across messageboards and Twitter, advertising 25% signup bonuses with no rollovers. SBR urges players to be extremely cautious when depositing for bonuses that sound too good to be true. White label turnkeys have a high failure rate with historically little investment.

The Costa-Rica based sportsbook claims to be primarily a credit outfit with 10% of their business driven by post-up clients. SBR interviewed management and requested permission to visit the Betbanks office to conduct a sportsbook photo tour. Betbanks stated that it would need to consult its senior associate prior to allowing SBR into their facility.

Based on available information, SBR has determined that the business model of Betbanks.com is not sustainable long-term, and is potentially a fly-by night attempt at soliciting player deposits. Betbanks can only process Western Union and Moneygram transactions, which is consistent with previous scam sportsbooks such as Houstonbet (SBR rating F). Like Houstonbet, Betbanks states that it is interested in marketing toward the Asian market.

Betbanks players with feedback are asked to write to help@sportsbookreview.com.

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3/18/2011 09:38 AM
BetPhoenix players complain of longer than advertised payout times
BetPhoenix (SBR rating B-) has struggled to pay players via advertised eWallet methods, such as Neteller and Moneybookers, within their listed time-frames. The delays were first reported by users in July of 2010. Management initially assured SBR that this would not be a problem once they funded their eWallet merchant accounts. Currently there is no time table for how long these payouts will take or if Phoenix will update its website which already lists 7-10 business days for what is an instant method when using a funded account.

In light of their inability to service players by eWallet, BetPhoenix has offered to fill player withdrawals through bank wire, an option that many do not wish to accept since each time winnings come back to their checking account there are fees for country taxes as well as currency exchanges. Players then have to redeposit to Neteller or Moneybookers and then wait for it to clear, if they want to move their gambling funds to another sportsbook.

SBR has suggested that the BetPhoenix group update their website with accurate estimates for Neteller and Moneybookers to avoid false advertising. The BetPhoenix family, including BetPhoenix, Betmania, WagerChief, and sports-1, have been downgraded yesterday to B-.

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3/17/2011 06:49 PM
BoogieBet voids winning wagers
Three BoogieBet (SBR rating D) players have submitted live wagering complaints. The three players tell SBR that they had winning bets nullified by BoogieBet.

BoogieBet argues to SBR that the odds were not updated at the time the players placed the wagers, not that they were off-market to start with. The situation is commonly referred to in the offshore world as linesmen "falling asleep at the wheel".

SBR suggests that in cases where a sportsbook is not quick enough to a line-change, that players not be penalized as a result of the sportsbook's tardiness. | BoogieBet explanation

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3/13/2011 08:57 PM
AdmiralBet sportsbook, new bonus complaint surfaces
A new AdmiralBet (SBR rating D) player comes forward telling SBR about his bonus dispute. The player joined AdmiralBet on February 23rd, depositing €60 via Moneybookers. With his given bonus, the player's balance sat at €90. His first two bets won, increasing his balance to €222. | AdmiralBet bonus complaint

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3/12/2011 01:23 PM
Betfair problems, SBR posters report glitches
Betfair (sportsbook rating A) players report that all markets are suspended. Players are able to log into their Betfair accounts, but find that they cannot enter offers. On March 11th, the UK news outlet The-Register reported that Betfair glitches were allegedly fixed. | Betfair web problems

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3/11/2011 04:42 PM
sportsbook.com payouts: four to six week withdrawals?
A sportsbook.com (sportsbook rating D-) player has submitted a payout complaint. On March 3rd, 2011, the player requested a $1,000 payout. The player tells SBR that he received confirmation his ID documents were verified prior to requesting the withdrawal. On March 10th, $1,000 was credited back to his account, attached to a system message notifying the player that his payout needs to be resubmitted.

The player tells SBR that after following up on his withdrawal status, sportsbook.com quoted a four to six week time-frame for his bank wire to be received. | sportsbook.com complaints

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3/11/2011 11:21 AM
Pinnacle sports statement to SBR posters on website access
Pinnacle sports (sportsbook rating A+) has provided an official statement to SBR posters that have reported difficulty accessing the sportsbook. | Pinnacle statement

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3/9/2011 06:47 PM
Dimeline sportsbook update
Dimeline sportsbook (SBR rating D+) update. On February 5th, SBR reported a two year-old Dimeline complaint. Dimeline sportsbook has sent the player $2,000 to settle the dispute...read more here.

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3/8/2011 07:37 PM
Poker Chip-dumping: Balkanbet sportsbook dispute
Editor's update: BalkanBet is now operating as EFBet.

A Balkanbet (SBR rating C-) player states that his account has been locked for three months. Balkanbet accused the player of chip-dumping....read more here.

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3/8/2011 10:30 AM
Win4Real theft of player winnings?
A Win4Real (SBR rating C-) player reports that his winnings are not being honored. On February 26th, the player opened his account with Win4Real, depositing $12,000 via Moneybookers. He increased his balance to $32,000.

On March 7th, Win4Real zeroed the player's balance claiming that he also has a sportsbetting.com account. Win4Real is part of the sportsbetting.com Group, which has a rule prohibiting players from having more than one account with the family. | Win4Real dispute

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3/7/2011 06:55 PM
BetAtHome account complaint
A BetAtHome (SBR rating C-) sportsbook complaint has been reported. A player has wrote in to SBR stating that he is unable to make a withdrawal for his €702.50 balance. The player claims to have provided BetAtHome with the requested documentation. | BetAtHome complaints

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3/6/2011 11:18 PM
Scam sportsbook Parlaymakers still off-line
Parlaymakers (SBR rating F) is the latest sportsbook to collapse without paying their players. The scam sportsbook was downgraded to F by SBR on February 28th after going off-line. Parlaymakers did not provide notice to players that the domain would be taken down, and ceased replying to both players and SBR shortly after the loss of their biggest processor, Gold-Pay.

The niche sportsbook had an unusual business model that allowed players to place teasers and parlays at prices offered by Matchbook (SBR rating B-). On February 20th, SBR published a report advising players to request their funds after communication brokedown from the sportsbook. Parlaymakers "Max" relied on word of mouth to bring in business for the small sportsbook, initially paying players and spamming forums to promote the brand. All future ventures started by Parlaymakers Max and associates will be added to SBR's scam sportsbook blacklist.

Parlaymakers players are asked to submit their details via sportsbook complaint form to SBR. While players are unlikely to be paid in the short-term, SBR has assisted some players in receiving payment from scam sportsbooks that experienced success after rebranding, one such case occurred when Bet33 (SBR rating D-) paid a player who had been stiffed $5,000 following Apex sportsbook's (SBR rating F) collapse five years prior. | Parlaymakers scam discussion

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3/5/2011 03:06 PM
BetUS sportsbook, payout complaint
A BetUS (SBR rating D+) payout complaint has been reported. On February 7th, 2011, a BetUS player requested a $500 withdrawal. The player was told to expect his funds to hit his bank account in 7-10 business days. After the quoted time-frame passed, the player says BetUS asked him provide a bank statement to prove that the withdrawal was not paid. The player says he obliged this request and has still not received his funds. SBR is investigating this payout complaint. | BetUS recent history

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3/4/2011 04:46 PM
Cashpoint sportsbook account closure dispute
Cashpoint (SBR rating C-) dispute. A Cashpoint sportsbook player states that his account has been terminated. The player registered with Cashpoint, depositing €100 and placed nine bets before having his account closed. The sportsbook stated only that it would no longer accept bets from the player. The player's concern is that the sportsbook is only willing to pay him via bank wire, whilst he deposited by eWallet. SBR is investigating. | Cashpoint complaints

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3/3/2011 05:01 PM
Matchbook Sale: sportsbook ownership provides statement
Matchbook (SBR rating B-) update.

On February 27th, SBR reported that Matchbook was set to announce exit from the US market. The popular sports betting exchange has announced its official seperation from WSEX sportsbook (SBR rating D-), and has given US-based account holders instructions on how to request their funds. | Read Matchbook statement

Matchbook tells SBR that players have 31 days to initiate the withdrawal process. Matchbook also states that commission credits accumulated in the last three months would be paid as cash adjustments to the US-based player balances, and available for immediate withdrawal. Matchbook intends to settle balances less than $10,000 by making a refund onto each player's credit card, larger balances are to be paid via bank wire.

Matchbook's decision not to send US-based players checks for the remainder of their balances has drawn criticism from SBRforum readers who have taken part in the forum topic, Matchbook leaving the US.

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3/2/2011 04:39 PM
Oddsmaker sportsbook downgraded from D- to F

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3/2/2011 02:42 PM
Oddsmaker sportsbook scam downgraded to F
Oddsmaker sportsbook (SBR rating F) scam alert. Oddsmaker's rating has been lowered to F in the SBR sportsbook ratings guide. sportsbooks with ratings of D- or lower are indexed in the SBR sportsbook Blacklist. Oddsmaker's theft from winning players currently totals $186,132.

Read the full Oddsmaker sportsbook scam report.

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3/1/2011 07:12 PM
WSEX sportsbook downgraded from D to D-

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3/1/2011 05:53 PM
WSEX sportsbook: players owed $438,860
WSEX sportsbook (SBR rating D-) update. SBR reported on February 2nd that 48 WSEX players were being slow-paid a total of $371,966. The oldest of these payout requests was initiated in February of 2010.

WSEX filling delinquent requests based on most recent owed
Two players have confirmed receiving payment in full. Player one received $8,759 from payouts requested in late 2010. Player two received $2,900 from a December of 2010 withdrawal request.

Eight new sportsbook complaints have been reported by players since SBR's last WSEX update, increasing the amount owed to players to $438,860. The requests were made ranging from March of 2010 to as little as three weeks ago. One player, who requested $3,000 on March 10th of 2010, made an observation noting WSEX's backwards effort in clearing the delinquent withdrawals.

WSEX player:
WSEX sportsbook has likely determined that players owed from early 2010 would never again give the sportsbook business, and is selectively choosing which players' payouts to process as funds become available.| WSEX sportsbook report

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2/28/2011 01:04 PM
Parlaymakers scam; sportsbook off-line
Parlaymakers (SBR rating F) is off-line. Parlaymakers did not provide notice to players that the sportsbook would be taken off-line, and has not responded to the latest round of sportsbook complaints submitted to SBR. Parlaymakers players reported to SBR that their logins stopped working prior to the domain being taken down. Parlaymakers has not provided comment to SBR, and has been added to the SBR sportsbook Blacklist at the rating of F. | Parlaymakers report

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2/27/2011 06:53 PM
Matchbook sports betting exchange to announce US market exit
Matchbook (SBR rating B-) is preparing a release to announce both its seperation from WSEX as owner and parent company and the impending exit of the US market. Players within the USA are expected to be unable to use their accounts as soon as tomorrow. Players can check back for more details from Matchbook management on payouts and new business plan. SBR will closely monitor the payout process for US players which will be the company's first major action independent of slow-paying sportsbook WSEX. | Matchbook leaving the US

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2/27/2011 05:07 PM
Unibet disables another bettor's account
Following SBR's Unibet (SBR rating B) report on February 22nd, a new sportsbook complaint has been filed. A Unibet player who opened his account in late 2010 has had his account disabled for three weeks with no update from the sportsbook. The player's balance sits at €20,000. | Unibet player complaint

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2/24/2011 11:12 PM
Tipico player has account disabled
A complaint against Tipico sportsbook (unrated) has been reported. A player contacted SBR stating that after a week of playing with Tipico, his account was disabled with a balance of €3,300. Tipico sent the following cryptic message to the account holder:| Tipico complaint

Tipico sportsbook:

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2/22/2011 12:55 PM
Unibet account closure complaint
A Unibet (sportsbook rating B) player submits an account closure complaint. The player tells SBR that his account, which held €2,500 plus pending bets has been closed by Unibet without clear word on what the player was guilty of. | Unibet sportsbook complaint

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2/18/2011 05:46 PM
Thesportsbook.com addresses complaint
Thesportsbook.com (SBR rating C) has addressed the slow-pay complaint reported by SBR on February 12th. A player wrote to SBR with negative feedback. The player told SBR that she had attempted to make a withdrawal for $520 since February second, and noted the removal of live chat service from Thesportsbook's website. | Thesportsbook comment

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2/15/2011 06:41 PM
sportsbook.com vs player, $26,000 dispute update
sportsbook.com (SBR rating D-) dispute update. On February 9th, SBR reported that sportsbook.com canceled $26,000 in winnings from a player. The player told SBR that he deposited $1,000 on Saturday February 5th, and made several parlays prior to increasing his balance to $26,000. sportsbook.com canceled the player's winnings and stated that only the $1,000 deposit would be refunded. After discussing the complaint with sportsbook.com management, SBR has concluded that sportsbook.com's actions were justified. | sportsbook.com report

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2/14/2011 03:34 PM
ABC Islands, Jazz sportsbook Group update
Update — Additional payouts reported.

An ABC Islands (SBR rating C-) payment report has been confirmed. A total of $6,000 has been confirmed as paid from ABC Islands in the last six weeks. The Jazz sportsbook Group, which consists of LooseLines, ABC Islands, and Jazz sports, was downgraded by SBR from C to C- on February 3rd. Players with payout feedback on any Jazz brand are asked to write to SBR.| ABC Islands report

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2/12/2011 05:03 PM
Thesportsbook.com player feedback wanted
A Thesportsbook.com (SBR rating C) player writes to SBR with negative feedback. The player says that he has been attempting to make a withdrawal for $520 since February 2nd. The player states that Thesportsbook.com removed both their live chat service and phone number from its website. The player tells SBR that he has not been contacted by e-mail regarding his payout request. | Thesportsbook.com report

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2/11/2011 05:25 PM
Parlaymakers, Gold-Pay update
Parlaymakers players are asked to write to SBR with feedback. Parlaymakers has recently announced to players that their central deposit and withdrawal methods would now be Western Union and Moneygram, after the loss of their most popular method, Gold-Pay.

Gold-Pay announced that it would no longer process gaming transactions. One player wrote to SBR stating that he held an $18,230 balance with Gold-Pay at the time the payment processor ceased operation due to alleged legal pressure.

Parlaymakers was initially assessed with a rating of C by SBR on November 22nd, 2010. Parlaymakers told SBR in April of 2010 that they agreed to binding arbitration in the event that any sportsbook complaints were submitted by their players. Parlaymakers has been lowered to D+. | Parlaymakers, Gold-Pay report

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2/9/2011 07:03 PM
sportsbook.com vs player, $26,000 voided in multiple account dispute
sportsbook.com (sportsbook rating D-) has reportedly canceled $26,000 in winnings from a player. A player tells SBR that he deposited $1,000 on Saturday, February 5th. The player states that he won $25,000 betting parlays that weekend. sportsbook.com allegedly nullified the winnings on the grounds that the player was linked to a previous account holder, who reportedly owed $800 after performing a chargeback in 2009. | sportsbook.com report & forum discussion

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2/8/2011 06:15 PM
Super Bowl not so super for online sportsbooks, Vegas
The Green Bay Packers defeated the Pittsburgh Steelers 31-25, in Super Bowl XLV. The game took place at Cowboys Stadium in Arlington, Texas, and was reported to have eclipsed the highest ever viewing record, averaging more than 111 million viewers.

While the game was kind to football enthusiasts and cheeseheads alike, the betting public made out nicely with several popular combination bets winning. An ESPN report stated Las Vegas sportsbooks cleared under one million dollars in profit on the game. The article goes on to say that the figure was confirmed by Nevada Gaming Control board regulators. | Super Bowl wrapup

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2/8/2011 04:02 PM
Oddsmaker, scam sportsbook continues theft
An Oddsmaker (sportsbook rating D-) player reports winnings theft. An Oddsmaker player requested an $8,045 withdrawal on January 18th. Ten days later, Oddsmaker disabled the player's account. | Oddsmaker Scam report

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2/7/2011 09:08 PM
BetOnline247 players report slow-pay: €16,700 owed
Four new BetOnline247 (sportsbook rating D-) payment complaints have been filed. SBR last reported on January 22nd that BetOnline247 was slow-paying seventeen players over €13,000. BetOnline247 support has provided only generic messages to players, and is currently not communicating with SBR. | BetOnline247 report

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2/5/2011 12:03 PM
Dimeline sportsbook player reports payment; new complaint filed
The Dimeline sportsbook (sportsbook rating D+) player from SBR's February 1st report has confirmed being paid in full.

Dimeline player:
The player initially deposited $1,600 to Dimeline on February 13th, 2009, via Moneybookers. While he made one withdrawal successfully, his second request for $2,890 in October of 2010 had not been filled. Following SBR's publication of this report, a second Dimeline sportsbook complaint was submitted. | Dimeline Complaint #2

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2/4/2011 04:46 PM
sports.com - $20,000 payment complaint update
On 1/25, SBR reported that a sports.com (sportsbook rating D-) player submitted a payout complaint. The player requested a $20,000 bank wire on January 20th. sports.com quoted a five to seven business day time-frame. The player has yet to receive his winnings. | sports.com report

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2/3/2011 04:52 PM
Win4Real sportsbook confiscation update
Win4Real (sportsbook rating C-) complaint update. On December 26th, SBR reported that a player stated Win4Real confiscated $90,000 in winnings from his account. The player told SBR that the bulk of his balance was generated by a seven team parlay. On January 1st, 2011, SBR reported that the player wished to retract his complaint, citing concerns over the well-being of his family. | Win4Real addresses complaint

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2/3/2011 10:02 AM
Jazz sportsbook Group downgraded from C to C-

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2/2/2011 05:50 PM
WSEX sportsbook; slow-pay sportsbook launches casino loyalty program
WSEX sportsbook (sportsbook rating D-) update. Since SBR's last WSEX report on January 22nd, 2011, an additional six slow-pay complaints have been filed. These players are owed a combined $22,047, increasing WSEX's delinquent withdrawal amount to $371,966. | WSEX launches casino loyalty program

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2/1/2011 06:59 PM
Dimeline sportsbook payout complaint
A Dimeline (sportsbook rating D+) payment complaint has been reported. On October 29th, a player requested a $2,890 withdrawal. Dimeline has yet to fill the player's withdrawal. | Full Dimeline report

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1/28/2011 06:30 PM
Mybet account closure complaint
A Mybet (unrated) player submits a sportsbook complaint. The player states that his account has been closed. Mybet allegedly restricted the player's access to his account following a €3,000 withdrawal request. | MyBet complaint

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1/27/2011 03:10 PM
Xlbet sportsbook closes without paying players
Xlbet sportsbook (SBR rating F) has closed down. SBR last reported that fifteen Xlbet players were being slow-paid €11,136. Xlbet players are left with little to no hope of ever seeing their betting winnings. Xlbet enters the sportsbook ratings guide at F. | Xlbet report

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1/26/2011 09:44 AM
Oddsmaker, scam sportsbook, steals bettors winnings
Two Oddsmaker (sportsbook rating D-) players tell SBR that their balances have been erased. Oddsmaker seized $25,371.78 from player one on the grounds of "professional play". Oddsmaker confiscated $42,700 from the second player accusing him of fraudulent activity. On January 21st, sportsbookReview reported Oddsmaker had stolen $26,000+ from two seperate player accounts; Oddsmaker's justification was again that the players were non-recreational gamblers. | Oddsmaker scam report

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1/25/2011 05:36 PM
QuickSilversports payout complaints
QuickSilversports (sportsbook rating D) players have not been paid. On December 7th, SBR reported on QuickSilversports financial problems. Players have reported being owed over €20,000. QuickSilver's owner claimed to be traveling and stated that an interest in discussing the complaints reported by SBR. To date, no discussion has taken place. QuickSilver has provided few, generic updates to SBR. | QuickSilver sports report

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1/25/2011 04:38 PM
sports.com player feedback, $20,000 withdrawal pending
A sports.com (sportsbook rating D-) player tells SBR he requested a $20,000 bank wire on January 10th. sports.com states that the normal processing time for bank wire payments is five to seven business days. The player has grown uneasy regarding his payout status after being given conflicting messages from customer service, and by the lowly rating sports.com holds at SBR. | sports.com complaint

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1/24/2011 04:08 PM
Scam sportsbook: Bets4All doors still open
Bets4All (sportsbook rating F) is still in business. Bets4All players were stiffed thousands before an alleged ownership change took place at the start of 2010. In February of 2010, the scam sportsbook attempted to bribe SBR to remove negative posts about the unsavory business. A player contacted SBR today stating that he initiated his first withdrawal request for €500 on November 29th. The player has not been paid. | Bets4All Report

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1/22/2011 02:38 PM
WSEX sportsbook update: $327,872 owed to players
WSEX sportsbook (sportsbook rating D-) is now slow-paying forty-two players $327,872. In SBR's last WSEX update, the sportsbook's player debt was $251,298. Twelve new sportsbook payout complaints have been reported by WSEX players. | Full WSEX Report

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1/22/2011 12:10 PM
BetOnline247 player reports payment; 30 day withdrawal time-frame
A BetOnline247 (sportsbook rating D-) player reports payment. The player states that he received a €750 payout, along with an e-mail from BetOnline247 apologizing for the delay. Since SBR's last update which chronicled twelve BetOnline247 payout complaints, five new payment issues have been reported by players. | BetOnline247 Report

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1/21/2011 03:39 PM
Oddsmaker sportsbook players report theft of winnings
Oddsmaker (sportsbook rating D-) players have went on the record with SBR to report that their winnings were erased. Oddsmaker has long mistreated sophisticated players, making no secret of the fact that their service is only intended to be used by recreational players. However, Oddsmaker has graduated from their typically heavy-handed tactics in bonus complaints to outright stiffing winning bettors. | Full Oddsmaker Report

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1/20/2011 09:47 AM
sportsbook Scam Alert - CreditWagering fraud
CreditWagering sportsbook (sportsbook rating F) burns another player. In November, the player opened his account and began to wager. CreditWagering extends players $1,000 upfront and requires that they complete a 3X rollover prior to making any withdrawal. If a player is down $400 or more after his first week of playing, CreditWagering requires that the player settle for that amount in order to resume playing. Players who pay are promised 15% back on their settlement amount. The attractive proposition has lured in many players, some of whom that have no intention to pay should they lose their first $400, and some innocent players that had settled up when they owed. | CreditWagering Report

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1/19/2011 02:00 PM
Legal sports betting discussed - Bill O'Reilly vs John Stossle
On last night's broadcast of The O'Reilly Factor on Fox News, host Bill O'Reilly discussed the topic of legalized sports betting with guest John Stossle, a Fox News business anchor. You can watch the debate below. | SBRforum reader comments

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1/18/2011 03:04 PM
sportsbookReview website downtime notice
sportsbookReview will be down for approximately one hour beginning at midnight ET. SBR's sportsbook discussion board will also be down during this time.

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1/18/2011 11:53 AM
BetUS sportsbook complaint update
BetUS sportsbook (SBR rating D+) has addressed the payment complaint reported by SBR on January 2nd. In that complaint, a player reported difficulty withdrawing $3,000 from BetUS. The player states that in early November, BetUS canceled his payout request stating that he may only ask to receive $1,000 per each request. BetUS has addressed the complaint. | BetUS sportsbook response

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1/17/2011 10:44 AM
Billy Walters, professional sports bettor, appears on 60 Minutes
Billy Walters, the legendary professional gambler out of Las Vegas, appeared last night on CBS' 60 Minutes. The video is shown below. | Read more

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1/14/2011 09:54 AM
Broburysports no longer accepting new players; pending move to sportsbook.com
Broburysports is no longer taking new players. Current players are expected to be moved to sportsbook.com (SBR rating D-) by the end of the month. Broburysports, formerly rated as high as B- by sportsbookReview, managed to move up in the ratings above the sportsbook.com family due to having independent management which agreed to SBR arbitration. Brobury sports has been downgraded to D. | Full Report

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1/13/2011 03:47 PM
YouWin sportsbook player reports that his winnings are voided
On December 26th, 2010, a player opened an account with Youwin.com (unrated) and deposited €1,410. The player wagered his entire balance on a soccer match between Arsenal and Chelsea. After Arsenal won, he was credited with the winnings and his balance correctly showed €3,838. On December 28th, YouWin suspended his account. | Full report

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1/12/2011 01:53 PM
VIP sports, Matchbook no longer accepting players from Washington State
Washington State residents are no longer able to ante up at VIP sports (SBR rating B+), or Matchbook (SBR rating B-). In 2006, the United States SAFE Port Act was enacted by Congress and signed into law by President Bush. The act contained a last minute passage regarding internet gambling, labeled the Unlawful Internet Gambling Enforcement Act (UIGEA). The UIGEA makes it illegal for US banks to process transactions to and from known gambling operators. The act does not state that it is unlawful for citizens to wager online and does not list penalties for doing so. | Full report

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1/11/2011 02:01 PM
WSEX sportsbook update
Two WSEX sportsbook (SBR rating D) players confirm partial payment. The first player reported a $2,500 payment; prior to receiving this withdrawal he had $25,000 in delinquent payout requests. The withdrawal requests ranged from December 12th to January 4th. The second player reported a successful $1,800 Moneybookers withdrawal. After receiving those funds, the player still has a balance of $7,900 which he has been trying to withdraw since April of 2010. Twenty-eight WSEX sportsbook players have submitted sportsbook complaints. WSEX still owes these players a total of $251,298. | Full WSEX sportsbook Report

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1/10/2011 05:19 PM
Oddsmaker sportsbook robs more players citing "professional" play
On January 6th, SBR reported that Oddsmaker (SBR rating D-) voided a player's betting winnings citing professional play. That sportsbook complaint prompted two additional reports from players that the same happened to them. A second Oddsmaker player tells SBR that his $16,000 balance was confiscated. | Full Oddsmaker report

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1/9/2011 03:06 PM
Scam Alert: CreditWagering sportsbook downgraded to F
CreditWagering sportsbook (SBR rating F) players have reported fourteen outstanding slow-pay complaints. The most recent of which is a player that contacted SBR stating he asked for a $905 payout on April 1st. In total, CreditWagering players have reported being slow-paid $22,330. CreditWagering has had their mark lowered to F on the SBR sportsbook Blacklist. | CreditWagering History

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1/7/2011 11:55 AM
Dimeline sportsbook upgraded from D to D+

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1/6/2011 03:09 PM
New Matchbook ownership set to announce seperation from sportsbook, WSEX
SBR has spoken with Matchbook (SBR rating B-) executives and are aware of their plans to become a new independent gaming company. It's been known that WSEX (SBR rating D) had an ownership stake in Matchbook since their launch in 2005. Despite the relationship to date, Matchbook is in good standing and players have not reported any delinquent payout requests. SBR is hopeful the purchase of Matchbook from WSEX will allow outstanding WSEX withdrawals to be processed. Matchbook is expected to provide a press release to SBR in the coming weeks after the ownership changes are solidified. | WSEX Slow-pay complaints

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1/6/2011 01:04 PM
Oddsmaker sportsbook steals betting winnings; cites "professional" play
Oddsmaker (SBR rating D-) has voided $18,600 from a player they claim is a professional sports bettor. On December 22nd, the player deposited $700, receiving a 200% match-play bonus. After increasing his balance to $18,600, Oddsmaker closed the player's account. | Oddsmaker tells player over livechat

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1/4/2011 01:44 PM
sportsInteraction upgraded from B- to B

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12/26/2010 03:49 PM
Pinnacle sports website down
UPDATE: Pinnacle sports is back on-line after 3 minutes of downtime.

Pinnacle sports (SBR rating A+) is currently down. SBR will update this report.

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12/26/2010 01:00 PM
Win4Real confiscates $90,000 from player
Update: SBR finds the player likely defrauded Win4Real.

Win4Real (SBR rating C-) confiscates $90,000 from player. The player began playing with Win4Real in the fall of 2009. Over the course of a year, the player made roughly $10,000 in deposits. In October of 2009, the player risked $650 on a seven team parlay, which won and netted him approximately $70,000. The player proceeded to win another $20,000 in the casino. In late 2009, Win4Real suspended the player's balance and locked his account. Win4Real has not provided comment to the player or SBR on why the player's balance was seized. On 5/28/2009, SBR reported that Win4Real and sister sportsbooks sportsbetting.com (SBR rating C-) and Racebook.com (SBR rating C-) confiscated $20,000 from a winning player with accounts at each outfit.

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12/24/2010 07:47 PM
sportsbetting.com bounced check dispute #2
A new sportsbetting.com (SBR rating C-) bounced check dispute has been reported. On 12/23, SBR reported that a player had a check bounce for $924.52 in October, and had not yet been repaid. Another player has come forward indicating to SBR that a check paid to him in November for $1,500 bounced. sportsbetting.com management has not yet discussed the first dispute with SBR.

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12/23/2010 10:26 AM
sportsbetting.com unable to provide time-line in bounced check dispute
On 12/21, SBR reported a sportsbetting.com (SBR rating C-) dispute. A player stated that a check for $924.52 bounced in October, and that he provided all followup information requested. sportsbetting.com issued the following generic statement to the player today:

sportsbetting.com:

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12/21/2010 05:25 PM
sportsbetting.com player withdrawal dispute
A sportsbetting.com (SBR rating C-) player submits a withdrawal dispute. The player states that he had a $924.52 check bounce in October, and has not been repaid. The player tells SBR that he provided sportsbetting.com with all required documents to show that the check was not cashed, but has not been credited with the funds or sent a replacement check. SBR is following up on this dispute.

sportsbetting.com player:

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12/20/2010 03:48 PM
Casineto back online, addresses no-pay complaints
Casineto sportsbook (SBR rating F) is back online. On 12/18, SBR reported that Casineto was off-line. Casineto players have reported being owed over $11,000. The last Casineto player reported payment was on April 23rd. SBR downgraded Casineto from D- to F on October 19th. Casineto is on the SBR sportsbook Blacklist. Casineto issued the following generic statement to SBR today:

Casineto:

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12/20/2010 10:33 AM
Jazzsports withdrawal feedback wanted
A Jazzsports (SBR rating C) player reports a payment complaint. The player tells SBR that he maintains a $16,000 balance and was last paid $1,000 via bank wire in November. He claims that he has not been given a date on when he can expect to receive his next payout. SBR is following up with Jazz to discuss this dispute.

The entire Jazz sportsbook Group family, which consists of Jazz, LooseLines, and ABC Islands was downgraded to C on June 1st for the inability to process large payouts in a timely manner. Players with payment complaints from the Jazz family are asked to submit sportsbook complaint forms.

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12/18/2010 11:23 AM
Casineto update, scam sportsbook now off-line
Casineto sportsbook (SBR rating F) is off-line. Casineto players have reported unpaid withdrawals from 2009. On 10/29, SBR downgraded Casineto from D- to F. On 12/17, a Casineto player reported being owed $1,024. In total, Casineto players have reported being owed over $11,000. Casineto management has declined to discuss any of the no-pay complaints with SBR.

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12/17/2010 02:00 PM
Player vs VIP sports, $77,500 winnings dispute
UPDATE - SBR finds in favor of VIP sports. The player failed to provide sufficient proof that his deposits cleared. The player also declined to authorize SBR to request a bank-printed statement on his behalf to solidify his position.

A VIP sports (SBR rating B+) player reports a $77,500 winnings dispute. On December 4th, the player states that he deposited $1,500 via instant deposit. In the following week, the player increased his balance to $79,000. On December 12th, the player states that after attempting to log into his account he received a message that his sportsbook access had been disabled. The player called the number left on the screen for him, and was told that his deposit had been declined due to insufficient funds and that his winnings were nullified.

The player claims to have followed up with his bank and received confirmation that no debit attempt was made for the amount of $1,500. VIP disputes this, adding that three years ago the player had an $8,000 insufficient funds dispute which was ultimately settled. SBR has scheduled a call to discuss the winnings dispute with VIP's operations manager.

On 12/6/2004, SBR reported that instant deposits were a source of complaints from some players who carelessly left an insufficient amount of funds in their bank accounts, or caused the deposits to bounce by spending funds before the sportsbook could debit them. The general processing time for instant deposits can be up to 3 business days. Players must ensure that a sufficient balance is left in their accounts to avoid insufficient funds disputes. | VIP sports Player comments

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12/16/2010 04:10 PM
BetClic withdrawal feedback wanted
A BetClic (unrated) player reports a withdrawal problem. On November 12th, he requested a payout of €100 to his bank account. The player states that as of December 16th, the funds have still not arrived. SBR is following up with BetClic. BetClic players with withdrawal feedback are asked to write in via sportsbook complaint form.

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12/15/2010 05:57 PM
Pinnacle sports officially stops servicing players from France
On 12/10, SBR reported that Pinnacle sports (SBR rating A+) announced that it would discontinue servicing customers from France. Pinnacle sports has begun the process of refunding player's balances who reside in France. Pinnacle sports tells SBR that all pending bets will be settled as normal.

Pinnacle:

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12/11/2010 10:16 AM
Matchbook withdrawal feedback wanted
A Matchbook (SBR rating B-) player complains that he is currently unable to make a withdrawal. On December 9th, the player requested a $500 withdrawal to Gold-Pay. Matchbook informed the player Gold-Pay was not currently working as a withdrawal option. The player requested, but was denied being paid an alternate method since his deposit was made via Gold-Pay. Matchbook players with withdrawal feedback are asked to write to sportsbookReview.com.

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12/10/2010 11:51 AM
Pinnacle sports will no longer service players from France
Pinnacle sports (SBR rating A+) will no longer accept players from France. Current players still have full access to their accounts and are asked to request payment. Ungraded bets will be settled as normal.

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12/7/2010 05:45 PM
QuickSilversports financial troubles
QuickSilversports (SBR rating D) players have reported being owed over €20,000. QuickSilver has provided only generic e-mail responses to players. QuickSilver's owner claimed to be traveling and expressed a willingness to discuss the sportsbook's financial troubles with SBR, but was absent for a scheduled teleconference last week. QuickSilver has been downgraded to D. Players experiencing payout delays with QuickSilver are asked to submit sportsbook complaint forms.

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12/7/2010 04:11 PM
Cricketbetlive fails to honor bonus promo
In November, a Cricketbetlive (unrated) player deposited and made a £200 bet, and should have received a £50 bonus per Cricketbetlive's bonus promotion. Cricketbetlive refused to credit the earned bonus, accusing the player's of being part of a forum where punters share current sportsbook deals. SBR is still discussing this dispute with Cricketbetlive.

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12/2/2010 11:02 AM
Betboo limits player to 0 with €370 left in bonus rollover
A BetBoo (SBR rating D) player submits a sportsbook bonus complaint. In May of 2010, the player deposited €185 with BetBoo and received a 100% signup bonus. The promotion carried a 15x wagering requirement. The player tells SBR that he wagered €5,130 toward the required €5,500, before having his limits slashed to 0. BetBoo was not willing to prorate the player's bonus winnings. The player has a €1,765 balance. SBR is discussing this dispute with BetBoo.

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12/1/2010 04:34 PM
Casineto player reports being owed since 2009
A Casineto (SBR rating F) player reports being owed $636 since December 23rd of 2009. The player states he has received 19 generic e-mail responses from Casineto. Casineto was downgraded to F on October 29th and added to the SBR sportsbook Blacklist.

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11/30/2010 07:47 AM
BetOnline247 payouts: 6 complaints reported
BetOnline247 (SBR rating D-) players complain of slow-pay. In total, 11 BetOnline247 players have reported that they have yet to be paid. Those players are owed a combined €8710.78. The last confirmed BetOnline247 payment was reported by SBR on 11/15. Players in need of assistance with BetOnline247 are asked to submit a sportsbook complaint form.

Payout | Requested on
€2145.76, 10/19
€1714.69, 10/18
€300, 10/14
€579, 10/23
€438.82, 10/15
€1416.20, 10/20

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11/25/2010 08:49 AM
sportsbetting.com accuses player of fraud and seizes balance
A sportsbetting.com (SBR rating C-) player says that his $8,000 balance was seized. In July, he deposited $500 and increased his balance to approximately $8,000. After requesting a $2,500 payout, sportsbetting.com accused the player of fraud, confiscated his winnings, and refunded his $500 deposit. sportsbetting never gave the player an explanation for the seizure. SBR is discussing this dispute with sportsbetting.

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11/23/2010 09:14 AM
BetPortugal stalling payout citing ownership change
On 10/26, a BetPortugal (unrated) player requested a $950 withdrawal. The player writes to SBR that BetPortugal first told him that they needed to replenish their Moneybookers account before sending his payout. On November 11th BetPortugal informed the player that the sportsbook was undergoing an ownership change, and that a new account would be created for him. BetPortugal claimed that his winnings would be available for withdrawal . SBR is investigating this complaint. | BetPortugal addresses complaint

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11/22/2010 01:16 PM
Scam Alert: DailyDime added to sportsbook blacklist
DailyDime has been downgraded to F on the SBR sportsbook Blacklist. On 11/20, SBR reported that DailyDime's manager told a player that the sportsbook was in financial trouble. Since that report was published, a player who requested an $1170.34 check on 10/30 has come forward telling SBR he has received no payment updates.

BTG Gaming provides DailyDime with betting software, web hosting, and credit card processing. The hosting company, which also powers Dimeline sportsbook (SBR rating D) tells SBR that they have removed DailyDime's manager's website access due to unpaid hosting fees. DailyDime's manager, who refers to himself as "Johny Anthony", has not returned SBR's calls or e-mails.

How DailyDime players can request their funds
BTG Gaming tells SBR that any DailyDime player who deposited with their credit card processor will receive the amount of their deposits back, including the player who reported the $1170.34 slow-pay. BTG went on to say that if DailyDime would agree to sell its domain name, BTG would assume full responsibility of all players balances. To date, DailyDime has not made contact with its players, host, or SBR.

SBR advises DailyDime players not to send any funds by Western Union to "John Anthony", as he has lost access to the DailyDime website and does not have the power to add funds into a player's account. SBR has been assured by BTG Gaming that his website access will not be turned back on until the $6,500 in pending player withdrawals is paid. | DailyDime statement

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11/20/2010 11:26 AM
DailyDime failure to pay anticipated
The manager of DailyDime (SBR rating D-) has acknowledged the sportsbook's poor financial standing. The message was addressed to a player that wrote to SBR for dispute assistance. On October 10th, a player attempted to deposit $1,000 to DailyDime by credit card. His deposit was rejected, but due to the player's history with DailyDime he was preauthorized for the amount with the understanding that DailyDime would contact its processing company to rerun the deposit.

The player won a $25,000 NFL parlay later that Sunday, and had increased his balance to $65,000 in the next few days. However, DailyDime learned that the player's deposit was declined not by their processing company, but instead by the player's bank. The player confirms this, stating that he called his bank and was told that he could then reattempt the transaction with the vendor. After DailyDime learned that the deposit was rejected due to the player's bank, his balance was voided on the grounds of 'freerolling' the sportsbook.

In a lengthy e-mail to the player, the manager of DailyDime pinned the decision not to pay the player on his hosting provider, BTG Gaming. He also elaborated on financial challenges faced:

DailyDime manager:
SBR spoke to BTG Gaming and learned that DailyDime is provided with hosting, software, and one credit card processor. BTG Gaming does not stand for nor hold the funds of DailyDime players. The owner of BTG Gaming states that he would be willing to acquire the domain and assume responsibility of DailyDime players balances, but tells SBR that DailyDime's manager is currently late in paying for hosting fees and has six pending player withdrawals that have not been filled for a total of $6,500. BTG stated that they have been unable to reach DailyDime's manager and have since disabled his backend tools to access the software, and may take the site off-line if its hosting bill is not paid in the next month. | DailyDime forum discussion

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11/17/2010 10:11 AM
Stryyke sportsbook still off-line
Stryyke sportsbook (SBR rating F) is still off-line. The scam sportsbook went off-line on October 31st, shortly after having its gaming license revoked by the Lotteries and Gaming Authority of Malta. Stryyke players have now reported over €33,000 in unpaid winnings.

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11/16/2010 05:45 PM
QuickSilversports payout complaint #8
QuickSilversports (SBR rating C-) payout complaint. On September 12th, a player requested a $5000 withdrawal via Moneybookers and has yet to receive payment. This is the eighth outstanding complaint against QuickSilver. QuickSilver has not communicated with SBR regarding its financial issues. QuickSilver players have reported being slow-paid a total of €13,541, with the earliest withdrawal pending since July 15th.

*$5000 was converted to €3673 (current exchange rate) for the total player tally

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11/16/2010 10:55 AM
WSEX Update: $170,853 owed to players
Two WSEX (SBR rating D) slow-pay complaints have been reported. Player 1 asked for a withdrawal of $565 on October 3rd, player 2 requested $1,700 on October 1st. WSEX's last payment was confirmed on November 4th by a player that received $3,000. WSEX has not provided SBR any payout updates since November 1st. Players in need of assistance with WSEX are asked to submit a sportsbook complaint form.

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11/15/2010 11:56 AM
BetOnline247 player confirms payment
A second BetOnline247 (SBR rating D-) player has confirmed payment. The player asked for a withdrawal of $2,500 by Moneybookers on October 2nd. He was paid on November 15th, two weeks past BetOnline247's payment window of 2-30 days. BetOnline247 players in need of assistance are asked to submit a sportsbook complaint form.

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11/15/2010 10:30 AM
Interwetten no longer accepts sportsbook players from Finland
Interwetten (SBR rating B-) is no longer offering its sportsbook platform to residents of Finland. Finnish customers are still able to play in Interwetten's casino. Interwetten tells SBR that Finnish sportsbook players are able to request their funds in full.

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11/15/2010 09:29 AM
QuickSilversports - players now owed €9,868
A seventh QuickSilversports (SBR rating C-) payout complaint has been reported. On October 11th, a player requested €1000 via Moneybookers. He has been given only generic messages regarding his withdrawal status thus far. QuickSilver players have reported being owed a total of €9,868, with the earliest withdrawal pending since July 15th.

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11/13/2010 10:38 AM
Scam Alert: Casineto sportsbook burns more players
Casineto sportsbook (SBR rating F) is still operating despite being unable to pay its players. Today a player wrote in stating that he has been waiting for a $50 withdrawal since April 23rd. Casineto players have reported being owed over $10,000. | sportsbook Ratings guide

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11/12/2010 03:38 PM
Lay104/BetFirstClass feedback wanted
A Lay104 (SBR rating D) player reports a frustrating withdrawal experience. On November 2nd, he asked for a $6,000 check payout and was told to expect a tracking number by Thursday. After Thursday passed, the player states he was told to expect details on Friday. The player then states he called and e-mailed Lay104 for three days without being given an update. On November 9th, he submitted a sportsbook complaint with SBR.

On November 9th, Lay104 addressed the complaint. Ownership claimed that local charity endeavors for "victims of the mudslide" that occurred near where the company's land-based casino is hosted has consumed most of their time.

Lay104 is a sister site of the BetFirstClass Group (SBR rating D) and shares the same servers and database. Players with payout feedback or complaints are asked to write to SBR. | BetFirstClass sportsbook report

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11/10/2010 10:29 AM
sportsbook.com Group: Iwager.com casino dispute update
On October 25th, SBR reported that Iwager.com (SBR rating D-) of the sportsbook.Com Group voided a player's casino winnings. In this dispute, the player stated that he deposited $1,000 into Iwager's casino and received a $250 bonus. After meeting the bonus terms, his balance was $4,000. According to the player, Iwager forfeited the winnings without providing an explanation. However, after SBR followed up on the player's behalf, Iwager stated that the player provided needed to provide additional ID documentation and that once he did so two weeks later his account was reopened.

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11/9/2010 11:01 AM
sports.com & All-Star.com dispute update
On October 13th, SBR reported that sports.com and Allstar.com confiscated $39,000 from a winning player. The player accumulated his winnings primarily by placing tennis parlays, and maintained that he never cirucmvented limits as he was mindful of the fact that he was playing at two shops that belong to the sportsbook.com Group.

SBR discussed the dispute on behalf of the player, and management agreed to pay the player his entire owed balance. The player confirmed on November 8th that his payout was processed and that he is waiting for his bankwire to hit. sportsbook.com (SBR rating D-) management have expressed an interest in handling current disputes fairly, but are unwilling to revisit past complaints. | Original sports.com & All Star dispute

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11/8/2010 08:47 AM
Stryyke sportsbook players beginning to lose hope
Stryyke sportsbook (SBR rating F) has been off-line since October 31st. Stryyke was downgraded by SBR to F after losing its gaming license and racking up over €32,000 in no-pay complaints. A new Stryyke player wrote in to SBR this morning stating that he has not received an update on his withdrawal request in over six months.

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11/8/2010 08:36 AM
Globet sportsbook off-line
Globet sportsbook (SBR rating D+) is currently off-line. Globet tells SBR that they are facing a technical outage and are working to restore access to the site. Players can reach Globet customer service by dialing +44-20-8246-4802.

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11/5/2010 03:49 PM
AsianLogic to acquire 12Bet
AsianLogic, an Asia-based online casino operator has agreed to acquire 12Bet sportsbook. Each company is licensed in the Phillippines. In addition to its online casino endeavors, AsianLogic operates the Asian Poker Tour. | SBRforum discusses AsianLogic's acquisition of 12bet

Rory Anderson, Chief Executive for 12Bet comments:

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11/4/2010 02:54 PM
WSEX player confirms payment: $153,558 now owed
A WSEX (SBR rating D) player has confirmed receiving the remainder of his balance. The player was paid $3,000 from a February 2nd withdrawal request. WSEX is currently slow-paying 14 players a total of $153,558. Players that require assistance with WSEX should submit a sportsbook complaint form.

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11/3/2010 05:13 PM
BetBoo player confirms payment
The BetBoo (SBR rating D) player from SBR's 10/28 slow-pay complaint report has confirmed receiving payment. When the player contacted SBR, he was owed $2,099 from a September 30th withdrawal request. BetBoo management has expressed the desire to cooperate with SBR on sportsbook complaints.

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11/3/2010 04:51 PM
Unibet's handling of player balances
Unibet (SBR rating B) update. SBR reported on 3 sportsbook complaints this month where players alleged that their balances were seized. Unibet offered no explanation to the players, and did not provide SBR evidence to justify its actions. Unibet's refusal to explain its actions denies the players a chance to challenge Unibet's conclusions. In the event that an error is made in identifying a fraudulent user, players would be at the mercy of the sportsbook's ruling. SBR has downgraded Unibet from its mark of B+.

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11/2/2010 10:24 AM
Xlbet addresses complaint; new slow-pay reported
Xlbet (unrated) has addressed the slow-pay complaint reported by SBR on 11/1.

Xlbet:
A third Xlbet complaint has since been reported. On September 2nd, a player asked for a withdrawal of €250 by Moneybookers. The player hasn't been provided an update by Xlbet. SBR is following up on this sportsbook complaint.

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11/1/2010 09:44 AM
Xlbet player reports slow-pay
A second Xlbet (unrated) payment complaint has been reported. On October 10th a player asked for a €500 withdrawal via Moneybookers, but has to date not been credited with his funds. The player mentions that Xlbet has not responded to his e-mail inquiries and that their live help is off-line. On 8/15, SBR reported that an Xlbet player was being slow-paid on a €115 payout by Xlbet. Xlbet failed to respond to SBR in that dispute and the player never confirmed receiving payment. Players are advised to use extreme caution when choosing to play at unrated sportsbooks. | View SBR sportsbook Ratings guide

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10/31/2010 05:30 PM
Scam Alert: Stryyke sportsbook now off-line
Stryyke (SBR rating F) is currently off-line. The Stryyke sportsbook homepage displays a message that its services are not currently available.

On September 8th, SBR reported that the Lotteries and Gaming Authority (LGA) of Malta revoked stryyke's gaming license. SBR readers have reported that over €32,000 in winnings has not been paid. Stryyke is on the SBR sportsbook blacklist and was downgraded to F on September 10th.

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10/30/2010 11:25 AM
QuickSilversports complaints remain outstanding
QuickSilversports (SBR rating C-) has not paid any of the 5 players that reported payout complaints. QuickSilver has provided only generic responses to both players and SBR. The players are owed a total of €8,868, with the earliest withdrawal request made on July 15th. SBR will update this report.

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10/29/2010 10:25 AM
Scam Alert: Casineto sportsbook out of money yet continues to operate
Casineto (SBR rating F) has addressed the $10,473 in player debt reported by SBR. Casineto sent an e-mail to SBR stating that the sportsbook was searching for new investors due to financial troubles. Casineto did not provide a time-line on when the 23 players who submitted slow-pay complaints could expect payment, nor why it was continuing to operate if it could no longer pay its players. Casineto has been downgraded to F. | SBR Blacklist of Scam sportsbooks

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10/28/2010 01:10 PM
Casineto player submits 10 month old slow-pay
A Casineto (SBR rating D-) player has written to SBR reporting a 10 month old slow-pay complaint. This is the 23rd Casineto payment complaint on file. The player's withdrawal request was for $250. This sportsbook complaint increases Casineto's player debt to $10,473.

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10/28/2010 12:09 PM
Betboo payment complaint
BetBoo (unrated) payment complaint. A Betboo player requested a payout of $2099 on September 30th. The player submitted all the required ID documents. Betboo has to date not paid the player. SBR is following up on this complaint.

On October 16th, SBR reported that Betboo voided a wager on a bad line then graded it as a loser the next day. Players should exercise extreme caution when choosing to play with unrated sportsbooks. | SBR sportsbook Ratings guide

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10/25/2010 04:07 PM
WSEX sportsbook update: $129,175 owed
WSEX sportsbook (SBR rating D) update.

Since SBR's last WSEX update on October 15th, 5 new players have filed sportsbook complaints against World sports Exchange.

Player 1: Requested $12,000 in April of 2010
Player 2: Requested $9,000 in April of 2010
Player 3: Requested $3,000 on February 2nd
Player 4: Requested $3,000 on April 19th
Player 5: Requested on $146 on August 5th

This increases SBR's list of players being slow-paid by WSEX to 15 players. WSEX has began to provide more consistent updates to SBR on payout statuses, clearing over 50% of their slow-pay complaints. Players that have not yet written in for help should write to help@sportsbookreview.com.

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10/25/2010 03:37 PM
sportsbook.com Group: Iwager.com voids players casino winnings
Iwager (SBR rating D-) complaint. In early October, a player deposited $1000 into Iwager's casino, and received a $250 bonus. After meeting the terms of the bonus, he had a balance of $4000. When the player requested a withdrawal, Iwager forfeited his winnings without providing an explanation. Iwager is part of the sportsbook.com Group. SBR is attempting to discuss this dispute with Iwager.

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10/21/2010 12:47 PM
NBA Handicapping Bracket Tourney Contest - Free
SBR Contests — SBRforum announces a free $4,000 NBA Handicapping Bracket Tourney. NBA bettors and fans are invited to partake in SBR's NBA regular season contest and to show off their handicapping skill for a chance to win cash prizes.

How To Join
1. Must be a registered member of SBRforum. Register here.
2. Enter at SBR Contests.

How To Play
After the Bracket is full with 256 contestants, 128 round one matches will be created. Each head-to-head handicapping battle will last for 1 week. After that week's conclusion, the poster who has scored the most units in his 1 versus 1 match advances to the next round. For example, if John Doe is 10-4 +8.00 units, and his opponent Jane Doe is 7-7 +5.00 units, John advances to the next round.

Prize-Pool
In order to finish "in the money", a contestant needs to have reached the Sweet Sixteen round. All Sweet 16 members will be guaranteed $100 cash if they've signed up for the contest fully.

2009 NBA Contest Recap — SBRforum's NBA Contest last season paid $2,250 to SBRforum poster sportsLockPicks, with $1,250 going to runnerup "jonmic", and $750 to "BadBeat" who finished #3.

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10/19/2010 02:14 PM
QuickSilversports downgraded to C-
QuickSilversports (SBR rating C-) update. Slow-pay complaints #4 and #5 were submitted against QuickSilversports. Player 1 asked for a withdrawal of £1376 on August 4th. Player 2 requested €1890 on September 24th. Neither player has been credited their funds. QuickSilversports is not currently cooperating with SBR, and has been downgraded from C to C-.

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10/18/2010 05:58 PM
SBR Forum Posters' poll Open: SBR posters invited to vote for Top sportsbooks
SBRforum posters are asked to cast their vote for the best bookmakers. Posters are invited to give their top three sportsbooks with their highest rated book first. Six points will be awarded for the first choice, four points for second place and three points for third. After tallying up the final scores, the top five point earners will be displayed at the head of the forum under the Top Poster's sportsbooks for October 2010. Vote here!

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10/18/2010 11:12 AM
QuickSilversports update
Two new QuickSilversports (SBR rating C) payment complaints have been reported. On July 15th, a player requested $5000 via Neteller. The second player asked for $1000 by Moneybookers on June 8th. Each player reports that their withdrawal requests disappeared, and they had to resubmit the payout requests. Neither player has been paid. QuickSilver has thus far provided generic responses to SBR.

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10/17/2010 07:52 PM
BetOnline247 management addresses slow-pay complaints
BetOnline247 (SBR rating D-) update. BetOnline247 management has addressed the 4 slow-pay complaints reported by SBR in the last month.

BetOnline247:
SBR asks that BetOnline247 elaborate as to why a player's history with the sportsbook would effect how promptly he or she was paid. SBR will update this report.

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10/16/2010 12:47 PM
Neobet slowpay complaint #2
A Neobet (unrated) slow-pay complaint has been reported. On September 13th, a player requested a €995 payout by Moneybookers. After waiting one week, the player had not been paid, and asked if the payout could be made by bank transfer. Neobet agreed to the bank transfer, but failed to deliver payment. Neobet is not answering the player's emails. SBR is attempting to discuss this dispute with the sportsbook. On October 8th, SBR reported on another instance of Neobet slow-pay.

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10/16/2010 11:51 AM
Betboo voids wager citing bad line, then grades it as a loss the next day
Betboo (unrated) voids a wager citing a bad line, then grades it as a loser after the event. On October 10th, a player wagered €5 on the St. Petersburg vs Spartak Moscow Russian Hockey match at odds of 7.30. A few hours after placing his bet, he received an e-mail stating his wager was voided due to an odds error. After the match was played the following day, his account was debited for a loss on the voided wager. When the player contacted Betboo, they stated the earlier e-mail was sent in error.

On April 6th, SBR reported that Betboo changed a player's winning wager to a losing one. Players should exercise extreme caution when choosing to play with unrated sportsbooks. | SBR sportsbook Ratings guide

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10/15/2010 04:01 PM
Scam Alert — Stryyke sportsbook
A Stryyke (SBR rating F) complaint has been reported. A player writes that on April 22nd he asked for a withdrawal of €262. After one month passed the player asked for an update on his payout, Stryyke did not reply to his query but instead placed the funds back into his gaming account. Stryyke has not provided communication to the player since.

Loss of Gaming License
On September 8th, SBR reported that the Lotteries and Gaming Authority (LGA) of Malta revoked Stryyke's gaming license. SBR readers have reported that over €32,000 in winnings has not been paid. Stryyke has refused to discuss the account statuses or address why it continues to operate if players are not being paid to SBR. Stryyke is on the SBR sportsbook blacklist.

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10/15/2010 12:16 PM
WSEX sportsbook update: $102,029 owed
WSEX sportsbook (SBR rating D) update.

WSEX has settled 5 more player slow-pay complaints. WSEX still owes $102,029 to 10 players. A new player was added to SBR's slow-pay list this week who has $3,000 and $2,960 withdrawals pending. His checks were requested on March 11th and April 13th. WSEX has stated that player will receive one check next week with the subsequent one to follow. Players in need of sportsbook assistance with WSEX should fill out a sportsbook complaint form. | WSEX slow-pays

Recent players confirmed as paid in full
Player 1: Received $5,000 balance
Player 2: Receved $3,000 balance requested on May 10th
Player 3: Received $2,122 balance requested on August 30th
Player 4: Received $772 balance requested on April 5th
Player 5: Received $600 balance requested on February 25th

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10/14/2010 02:49 PM
Pinnacle sports website down
Pinnacle sports (SBR rating A+) is currently down. SBR will update this report.

UPDATE — Pinnacle is back online.

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10/13/2010 07:08 PM
sportsbook.com Group — sports.com & AllStar confiscate $39,000 from winning player
AllStar (SBR rating D-) & sports.com (SBR rating D-) allegedly confiscate $39,000 in winnings. A player writes to SBR that on September 21st, his accounts were closed after he won $35,000 on tennis parlays.

The player deposited $10,500 to AllStar and increased his balance up to $49,500. He deposited $1,000 to sports.com and still has $6,900 in pending wagers at the sportsbook. He was told that he would be refunded the $10,500 in AllStar deposits, but would only receive his $1,000 back from sports.com if his pending wagers won.

AllStar and sports.com are both operated by Jazette Enterprises Ltd.. Jazette is the label behind the sportsbook.com (SBR rating D-) family, and has acquired a reputation for confiscating funds from winning players. In this alleged instance of theft, the AllStar manager claims that the winnings were being voided due to the player circumventing limits. However, the player states that he was fully aware of Jazette skins policy and that he consciously avoided wagering the same game at each site. | sportsbook.com group confiscation report

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10/13/2010 09:31 AM
Bet24 player has winnings removed
A Bet24 (SBR rating C) player submits a sportsbook complaint. On 10/12 the player deposited €140 and placed a series of wagers that increased his balance to over €1,000. After making the profit, the player requested a withdrawal and sent in a copy of his passport. Bet24 approved the ID by e-mail confirmation later that night, but the player says the morning of October 13th his balance was adjusted to €140. Customer service informed the player that his account was linked to other accounts and has been blocked. He was told he could withdraw his deposit at anytime. The player denies being linked to other accounts. SBR is investigating.

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10/12/2010 11:51 AM
CentreBet honors losing wager on bad line
A CentreBet (SBR rating B+) wagering complaint has been reported. Centrebet put up a home-away line for Primera Liga for all games played from September 21st-23rd. Originally, this wager had a handicap of home team -9 goals for 10 games. On the first day, the home teams outscored the visitors by 8 goals in 3 games. In the remaining 7 games, the home teams had a total handicap of approximately 7 goals. On Wednesday September 22nd, the fair handicap for the Primera Liga would be about -15 goals. The player bet into an obviously bad line of -9 goals (the opening line). Centrebet then claimed this was a "live line", which reflected the goals scored already.

When the player presented the odds of the remaining games which demonstrated the -9 handicap was either a bad line or a past-post, Centrebet stated the following:

Centrebet:
Players are advised not to bet into obviously bad lines or past-post sportsbooks, as this allows the possibility that a sportsbook honors the wager if it loses, or void it if it wins.

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10/11/2010 02:22 PM
New Bet1128 ownership refuses to honor old player balances
A Bet1128 (SBR rating D+) player has contacted SBR stating that his account has been deleted. On August 4th, the player wrote to SBR indicating that the €300 balance he maintained with Bet1128 in 2009 was erased from the website. Bet1128 does not dispute the player's claims. Bet1128 states that Centurion Ltd. acquired the domain, but not any liabilities from Paradise Bet Ltd. who used to operate the sportsbook. Shortly thereafter, Paradise Bet Ltd. made the news for allegedly being a front for organized crime. | Full Bet1128 sportsbook report

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10/9/2010 02:00 PM
Don't be a victim! SBR's guide to sportsbook account security
SBR receives thousands of sportsbook complaints per year. A small percentage of these complaints are from players who say their accounts have been hacked. While some of these claims are proven to be fraudulent, others have shown to be a security breach by a third party. Your sportsbook account should be treated no different than online banking. This involves some simple steps that will greatly reduce your chance at becoming a victim.

Tip #1: Don't use the same password at multiple sportsbooks
A player should have a unique password for every sportsbook that he or she uses. The same rule applies to e-mail passwords, online banking pages, and any other sites the player logs into that could be targeted by an intruder. In nearly all cases where a sportsbook account is accessed without authorization, the player's password was recycled. Using the same password at multiple sites makes identifying the source of an attack infinitely harder. It also creates the possibility that multiple accounts are compromised. Use a different password for each site that you log into.

Read Tips 2-5 for protecting your sportsbook account.

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10/9/2010 01:08 PM
Jazz player confirms payment
A Jazz (SBR rating C) player confirms receiving a $5000 payout. The player has a balance of $140,000 with Jazz. Jazz allegedly told the player they would try to send him a payment each week until his balance was considerably lower. Players with withdrawal feedback or payment complaints against the Jazz sportsbook Group are asked to submit sportsbook complaint forms.

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10/7/2010 12:03 PM
WSEX player confirms payment
A WSEX sportsbook (SBR rating D) player has confirmed receiving a $3000 payout. His check was requested on April 12th. WSEX has cleared $127,617 in slow-pay in the last month. Currently, 14 WSEX players remain on the slow-pay list and are owed a combined total of $125,483. SBR will update this report.

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10/5/2010 07:14 PM
sportsbook.com removes poker winnings due to alleged chip-dumping
A sportsbook.com (SBR rating D-) player that had $2800 in poker winnings nullified due to alleged chip dumping has asked SBR to review his hand history. The player claims he played heads up 2/4 NL poker against another player over the course of one night and engaged in no fraudulent activity. The player's non-poker balance of $1700 was paid by sportsbook.com. SBR is following up on the complaint.

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10/4/2010 02:54 PM
WSEX reports $124,617 paid to players
sportsbookReview update — WSEX sportsbook (SBR rating D) has stated that 36 players who filed sportsbook complaints through SBR have been paid in full. The total amount allegedly paid to the players was $124,617. SBR has already received confirmation from 5 players that their funds were received. WSEX is still slow-paying 14 players $128,483. One WSEX manager acknowledged the size of each withdrawal request effecting the placement in the payout queue but added that players on SBR's list would be fast-tracked. WSEX expects that 10 more players will receive a $3000 check this coming week. When SBR asked the current time-frame for each withdrawal method, WSEX chose not to comment until its payout backlog is cleared. SBR will update this report as more names are either added or removed from the WSEX slow-pay list.

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10/2/2010 11:58 AM
QuickSilver payment complaint reaches SBR mailbox
A QuickSilver sports (SBR rating C) payment complaint has been reported. On 9/18 a player asked for a withdrawal of €187 through Moneybookers, and has yet to be paid. On 9/27 SBR reported that an additional player was being slowpaid £1300 from a two-month old payout request. SBR is following up with Quicksilver.

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9/30/2010 02:45 PM
Jazz sportsbook slow-pay complaint
A Jazz sportsbook (SBR rating C) slow-pay complaint has been reported. On August 20th a player asked for a withdrawal of $1855. He received $500 later that week, and has not received any indication from Jazz on when his remaining $1355 would be paid. Jazz also owes $4456 to a player that received a $4000 transfer to Diamond sportsbook earlier this month. Jazz has shown an inability to service winning players with timely payouts, and was downgraded to the mark of C on June 1st as a result.

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9/29/2010 06:33 PM
New Betmotion payment complaint
On September 12th, a Betmotion (unrated) player asked for a withdrawal of £84 via Moneybookers. After a week of not receiving his funds, Betmotion sent the following e-mail explaining the payment delay:

Betmotion:
Noticably absent from Betmotion's e-mail was an expected payment time. On September 28th, a player reported payment from Betmotion after SBR pursued the matter with the sportsbook. SBR is following up on this complaint with Betmotion.

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9/29/2010 05:08 PM
Stryyke sportsbook scam
A Stryyke (SBR rating F) player with a balance of €260 in his account has written in to SBR. Stryyke was downgraded to F by SBR after having their gaming license revoked, and for accumulating over €32,000 in slow-pay complaints. Stryyke is on SBR's sportsbook blacklist, and is to be avoided at all costs.

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9/28/2010 12:04 PM
Betmotion player confirms payment
The Betmotion (unrated) player who was the subject of SBR's 9/25 sportsbook report has confirmed payment. The player asked to receive $598 via Moneybookers on August 29th.

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9/27/2010 06:07 PM
BetOnline247 player in the dark on withdrawal status
A new BetOnline247 (SBR rating D-) withdrawal complaint has been reported to SBR. On September 6th a player requested €800 from BetOnline247, and has not received the funds. The payment method the player chose was Moneybookers. This is the second outstanding BetOnline247 sportsbook complaint. On September 22nd, SBR reported that a player who requested €472.80 on August 26th had not been paid.

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9/27/2010 04:39 PM
QuickSilver sports payout complaint
A QuickSilver sports (SBR rating C) payment complaint has been reported. Two months ago a player asked for a withdrawal of £1300 through Moneybookers. At the time QuickSilver stated that his payout would be completed in 7-10 days. The player has yet to receive payment. SBR is following up with QuickSilver.

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9/26/2010 11:00 AM
Scam Alert: Stryyke sportsbook
Stryyke (SBR rating F) recently had their gambling license revoked by the Lotteries and Gaming Authority of Malta (LGA) on September 8th. Stryyke has racked up slow-pay complaints exceeding €32,000. One player burnt by the scam sportsbook wrote in that he asked for a payment of €90 on July 9th, and has not received payment.

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9/24/2010 04:25 PM
Jazz sportsbook Group update
Jazz sportsbook (SBR rating C) has sent sportsbook transfers to two players in the last month who were being slow-paid their funds. The 1st player received a $4917 transfer to Pinnacle sports (SBR rating A+). Player 2 received a $4000 transfer to Diamond sportsbook (SBR rating A+). Jazz is currently slow-paying two large winners over $100,000. The Jazz manager responsible for authorizing payouts was reportedly "on vacation" when SBR called to speak with him this week.

Jazz player:

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9/22/2010 09:38 AM
BetOnline247 payment complaint
A BetOnline247 (SBR rating D-) player submits a sportsbook complaint. In the summer of 2010 he deposited €20 via Moneybookers in exchange for a €20 registration bonus. After meeting the required 10X rollover he asked for a payout of €472.80 on August 26th. BetOnline247 has not credited the player's Moneybookers account. SBR is following up on the payment complaint.

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9/21/2010 08:35 PM
Oddsmaker promo burns player
Oddsmaker (SBR rating D-) promotional fine-print burns another player. Oddsmaker mailed out a free $100 promo prior to the 2010 football season. A player accepted the offer and created an account with Oddsmaker. After four weeks the player rolled over his $100 30X and amassed a balance of $2900. When the player made a withdrawal request, Oddsmaker zeroed his balance due to one teaser being wagered with the promotional cash. The player was unaware of the rule and points out that he already turned a profit of $527 prior to entering the exotic wager. This is not the first instance of Oddsmaker confiscating a winning promo account balance. In a December 2009 sportsbook dispute, SBR reported that Oddsmaker zeroed out a $1500 balance from a player that says he followed all listed wagering rules attached to his promo. SBR is following up with Oddsmaker.

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9/20/2010 12:07 PM
Scam Alert: BetUSAsports offers sportsbook signup bonus
BetUSAsports (SBR rating F) is offering a 20% cash signup bonus. BetUSAsports is operated by the same manager behind Bet911 (SBR rating F). Bet911 was downgraded to F on May 6th after its public admission that players would not be paid their balances unless the sportsbook found a buyer. Bet911 and BetUSAsports both continue to operate and seek new deposits. Players are advised to avoid BetUSAsports and Bet911 at all costs. | Full sportsbook Scam report

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9/20/2010 10:39 AM
WSEX feedback wanted
A WSEX (SBR rating D) player has confirmed receiving a $2500 payout to his Neteller account. This is the 5th confirmed WSEX payment in September for a total of $8800.

A new WSEX payout complaint was reported this morning from a player owed $150 and $400 from June & July withdrawal requests. WSEX stated to SBR on June 29th that all players who filed sportsbook disputes would be placed on priority lists. All players that have contacted SBR in the past six months, as well as those that have not written in, are urged to write to sportsbookReview with updates on their payout statuses.

WSEX is still slow-paying $240,050 to 53 players.

WSEX player:

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9/18/2010 12:02 PM
Scam Alert: Bet911 operating as BetUSAsports
Bet911 (SBR rating F) has opened a new domain, BetUSAsports, attempting to lure in depositors for football season. Bet911 was downgraded to F on May 6th by SBR after its admission that it could not pay players and that the sportsbook would search for a buyer. Even following the public acknowledgement of insolvency, Bet911 continued to update its signup bonus structure hoping to bring in new deposits. BetUSAsports has been added to the SBR sportsbook blacklist at F. | BetUSAsports forum discussion

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9/17/2010 02:46 PM
StridePoker update
StridePoker (SBR rating D) was added to the SBR sportsbook Ratings guide at F on August 7th. Since being initiated, SBR has spoken to StridePoker about their relationship with software provider FutureBet. StridePoker has stated that players funds are handled in-house and that they pay a fee to use the FutureBet software. SBR has upgraded StridePoker to D to reflect a lesser risk to player funds.

sportsbooks and online casinos under the FutureBet umbrella have had a checkered past, with many brands going off-line and stiffing all players. In most cases, FutureBet was the prime controller of player funds; providing a full turnkey solution to sportsbook operators. FutureBet twice renamed itself in an effort to distance itself from the history of the theft, first as iGaming Software in 2008, later as Gametech Solutions in 2010.

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9/16/2010 07:56 AM
BetEd voids two casino players winnings
Two BetEd (SBR rating C+) players have written to SBR that their casino winnings were confiscated. Player 1 had $4,000 removed from his account, player 2 had his balance of $1000 zeroed. BetEd stated that each player purposely went through a sequence of actions to benefit from a technical loophole that affected Blackjack games. SBR has asked BetEd to provide proof that the two unrelated players cheated, and to document the amount of winnings that were attributable to the alleged exploitation of the software.

On January 29th, SBR reported that BetEd voided $15,090 in casino winnings. In the January cases, neither player that had winnings confiscated disrupted, hacked into, or in any way altered the casino software. It could not be shown that either player understood they were playing corrupted games. The fault for the game failures rested entirely with BetEd and the programmers contracted to design its games.

BetEd's handling of those cases and their arbitrary rule enforcement, such as the August 16th case where $14,300 in winning were voided due to a mismatched name on a players Neteller account, prompted their downgrade to C+ in the SBR sportsbook Ratings guide.

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9/16/2010 07:11 AM
Scam Alert: Apex/Bet33 sportsbook Group
Bet33 (SBR rating D-) was founded in 2005 by Robbie Mcphail, owner of scam operation Apex sportsbook (SBR rating F).

Apex sportsbook History
Apex sportsbook was given a rating of D in April of 2004 by sportsBookReview. Apex Robbie used his experience with online marketing to rank highly in search engines, placing Apex on the map as a sportsbook which offered too good to be true bonuses that were successful reeling in player deposits. This big-bonus business model set Apex on a path of financial ruin, and just two short months after being recognized as a (albeit lowly) rated sportsbook, Apex closed its doors and stiffed its players thousands in winnings.

Creation of Bet33 & other Brands
Apex Robbie's newest venture, Bet33, was launched in 2005 and financed with the unpaid winnings of Apex sportsbook players. Robbie acquired new players through mailing lists and established Bet33 as another sportsbook that would appeal to bettors who would be categorized as bonus-hunters. | Full Apex/Bet33 sportsbook report.

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9/15/2010 03:42 PM
WSEX update - 4th confirmed withdrawal
A fourth WSEX (SBR rating D) payout has been reported in September. A player confirmed receiving his 1st of two withdrawal requests; a $3,000 check requested in mid-May of 2010. WSEX has paid a total of $6,300 to 4 players that had outstanding complaints that they reported to SBR. WSEX owes $242,000 to 52 players that entered sportsbook complaints.

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9/15/2010 09:49 AM
BetOnline247 player reports payment
The BetOnline247 (SBR rating D-) player who was the subject of SBR's September 13th sportsbook report has confirmed payment. One day after the SBR report was posted the player states that he received his €292.50 withdrawal via Moneybookers.

BetOnline247 player:

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9/14/2010 02:03 PM
Oddsmaker withdrawal feedback wanted
An Oddsmaker (SBR rating D-) player has filed a payment complaint. The player indicates that he requested a $500 bank wire payment on August 23rd, which reportedly carried a 3-8 business day time-frame. This is the third outstanding payment complaint submitted against Oddsmaker. Players with feedback or complaints against Oddsmaker should write to help@sportsbookreview.com.

Oddsmaker is FutureBet's biggest licensee. Futurebet has now rebranded itself as Gametech Solutions, after previously calling itself iGaming Software. The scam software provider has stiffed players and sportsbook operators millions of dollars.

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9/13/2010 10:31 PM
BetOnline247 Moneybookers complaint
A BetOnline247 (SBR rating D-) player writes to SBR that he asked for a withdrawal of €292.50 on August 21st. His Moneybookers payment request has not been filled. BetOnline247 has not yet commented on the player's payout status. Players in need of assistance or with BetOnline247 feedback are encouraged to submit sportsbook complaints.

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9/12/2010 03:17 PM
Jazz sports player details frustrating withdrawal experience
A Jazzsports (SBR rating C) player has written to SBR explaining his disappointment with the handling of his bank wire payout from Jazz. In June of 2010 he requested a $4917 payment via bank wire. The player opted not to choose Moneybookers as his withdrawal method due to Jazz's admission that they were allegedly waiting for a wire to replenish their Moneybookers account. Thinking he was selecting a more expedient method, he requested the bank wire; and has yet to receive payment. SBR is investigating the payment complaint on behalf of the player. The entire Jazz sportsbook Group family, which consists of Jazz, LooseLines, and ABC Islands was downgraded to C on June 1st for the inability to process large payouts in a timely manner.

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9/11/2010 12:33 PM
WSEX update
A WSEX (SBR rating D) player that requested $2500 on June 1st has confirmed receiving payment today through Neteller. This is the third WSEX payment report in September. WSEX is still slow-paying $245,000 to 53 players that have filed sportsbook complaints.

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9/10/2010 06:57 PM
Stryyke sportsbook: Scam Alert, downgraded to F
Stryyke (SBR rating F) sportsbook continues to have new complaints filed from players that have had winnings deleted or not been paid their funds. Stryyke now has outstanding complaints against them exceeding €32,000, and recently had their gambling license revoked in Malta.

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9/7/2010 07:46 PM
Beat The Prick Futures odds
The SBRforum Points sportsbook has released Beat The Prick 2010 futures odds. The play-for-points site gives forum members a chance to bet on their own placement in the NFL Handicapping contest. | NFL Contest discussion

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9/7/2010 05:03 PM
QuickSilversports complaint update
On September 6, 2010, SBR reported that BetQuickSilver (SBR rating C) was slow-paying a player $3174. After SBR contacted BetQS, the sportsbook told the player that his withdrawal will be completed in the next 7-10 days.

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9/7/2010 09:29 AM
SBR Points sportsbook upgrade
SBRforum's point sportsbook is having an upgrade performed. The sportsbook is expected to be down for approximately 45 minutes. SBRforum members use their loyalty points to bet at the sportsbook, participate in contests, and to redeem clothing, electronics, and other merchandise at the SBR Points Store.

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9/6/2010 06:43 PM
QuickSilversports payment complaint #2
A second QuickSilversports (SBR rating C) payment complaint has been reported. On August 1st a player asked for a withdrawal of $3,174 through Moneybookers and has yet to receive his funds. The player states that QuickSilver has not provided an update on his payout status. This is the second outstanding QuickSilver payment complaint.

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9/5/2010 05:01 PM
WSEX update - player reports payment
A WSEX (SBR rating D) player reports a $2,500 payment. The player requested his withdrawal more than two months ago and reports receiving his funds through Neteller. This is the second WSEX payment report this week. WSEX is currently slow-paying $247,500+ to 54 players that have filed sportsbook complaints.

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9/3/2010 05:51 PM
Thesportsbook enters the SBR Rating Guide at C+
Thesportsbook enters the SBR sportsbook rating guide at C+. The book is the newest member to the Great Bet Gaming Systems platform, which also powers and shares ownership with BetEd (SBR rating C+). Thesportsbook tells SBR that Great Bet Gaming is supplying a full turnkey solution that includes processing, player and odds management, as well as customer support. Thesportsbook states that it intends to be player-friendly and give bettors the benefit of the doubt with disputes however, with BetEd as decision maker behind player management, these goals may be overly ambitious. | BetEd voids winnings

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9/3/2010 05:29 PM
Brobury sportsbook adds SBR Feedback form to website; upgraded to B-
Brobury sportsbook players continue to provide postive feedback since the sportsbook was last upgraded in March of this year. The sportsbook remains in good standing and along with, BetUSA (SBR rating B-), is an alternative for players that are fond of the sportsbook.com platform but adverse to risk. Broburysports is a medium sized sportsbook running on the sportsbook.com platform. Brobury management has agreed to SBR arbitration and has placed the SBR sportsbook complaint form directly on their contact us page. Confidence in player feedback, which SBR will use for future evaluations, is a positive sign. Brobury is located in Costa Rica and uses World Gaming software.

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9/2/2010 08:15 PM
EGN Global, EmpireCasino added to SBR Ratings guide
EGN Global and EmpireCasino have been added to the SBR sportsbook Ratings guide at F. EGN Global and EmpireCasino are both members of the Futurebet family. Futurebet is now calling itself Gametech Solutions after previously rebranding itself as iGaming Software. Futurebet has scammed millions from its gaming software licensees and players since 2005.

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9/2/2010 07:13 PM
Stryyke locks players account
Stryyke (SBR rating D-) locks a player's account which held a €607 balance. In July a player opened an account with Stryyke and increased his balance to €607. Stryyke locked the account on July 23rd and asked for the player to confirm his identity. The player immediately responded and provided all requested documentation. The player's account has been locked for 6 weeks. Stryyke has not responded to the player or SBR. Stryyke currently has numerous unresolved sportsbook complaints regarding locked accounts, slow-pays, and voided winnings.

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9/2/2010 12:13 PM
Bet770 bonus complaint
Bet770 (unrated) has limited a player's wager limits to 0. A player wrote in to SBR stating that in June of 2010 he deposited €175 to Bet770 for a 100% cash bonus. He then increased his balance to €514 after making several wagers. With €750 left to rollover, the player states that Bet770 limited his account to a 0 wager limit on the premise that the sportsbook was investigating his play. Bet770 has since failed to offer any explanation to the player or SBR.

Bet770 also has a sportsbook payment complaint on file from July 4th. A player requested a withdrawal of €8142 through Moneybookers and never received payment.

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9/1/2010 05:14 PM
WSEX pays player $1,000
A WSEX (SBR rating D) player that requested a $1,000 priority check on May 1st has been paid. The player informed SBR that he was offered a $1,000 Moneygram free of charge in place of the check on August 10th. Players with payout updates or new complaints against WSEX are asked to write to help@sportsbookreview.com. WSEX is currently slow-paying $250,000+ to 55 players, with the earlier withdrawal delay dating back to October of 2009.

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8/31/2010 04:23 PM
BetWay winnings forfeiture case update
BetWay (SBR rating D-) has addressed the sportsbook complaint reported by SBR on August 21st. BetWay confiscated €2,453 in winnings from a player that deposited €500 on April 1st. BetWay accused the player of operating his account within a "shared environment". Following SBR's inquiry into the situation, BetWay stated that the player did not share an IP or physical address with any other account holder, but that his computer was flagged as being connected to other accounts. SBR is still discussing the winnings confiscation with BetWay. To date the player has not confirmed receiving his €500 deposit back.

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8/28/2010 11:47 PM
Casineto slow-pay #21: player owed $305 since 2009
Casineto (SBR rating D-) slow-pay #21 has been reported. A player requested $305 in September of 2009 and has not been paid. Casineto addressed the complaint to SBR with the following generic response:

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8/27/2010 11:45 PM
Globet sportsbook Moneybookers complaint
A Globet (SBR rating D+) player has filed a sportsbook complaint. On July 14th he asked for a withdrawal of €1488.50 via Moneybookers, and has yet to receive his funds. This is the second Globet withdrawal complaint reported in August. Globet has not yet discussed the cases with SBR.

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8/26/2010 07:59 PM
Jazz sportsbook Group payout complaint

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8/25/2010 09:41 AM
BetUS sportsbook: Scam alert
BetUS (SBR rating D+) sportsbook confiscates winnings again. One day after BetUS credited a player whose bonus winnings were confiscated, a new complaint has been reported by a player who read SBR's BetUS review.

This player deposited $1000 for a 100% freeplay bonus. The promo required a 12X rollover and 60 day hold. His first bet risked his entire freeplay on an MLB wager with +140 odds. After winning his first bet, he increased his balance to $2950 before going all-in on a -150 MLB moneyline. As that bet was pending, the player discovered he could no longer access his account so he proceeded to contact customer service via telephone. He was allegedly informed that pending the settlement of his wager that his account would be closed due to non-recreational play. His bet won and brought his account balance up to $4,915. After one week the player states he was paid only $3516 by BetUS; minus his $1,400 in freeplay winnings. The player claims BetUS told him he was not entitled to these winnings as his rollover hadn't been filled. | Read Full BetUS report

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8/25/2010 08:59 AM
WSEX player submits withdrawal complaint
A WSEX (SBR rating D) player reports a withdrawal complaint. The player asked for a $1600 withdrawal on July 11th. His payout has yet to be processed by WSEX. WSEX is currently slow-paying just over $250,000 to the 56 players have written SBR with sportsbook disputes.

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8/24/2010 09:22 AM
BetUS sportsbook reviews confiscation claim; credits bettor
BetUS sportsbook (SBR rating D+) has decided to credit the player from SBR's sportsbook confiscation report. BetUS initially seized $1,350 in freeplay winnings from a player that made a $1000 deposit for a 100% freeplay. The player risked the entirety of his freeplay on Kansas City +135. After winning the bet, his account was closed due to "non-recreational" play and BetUS confiscated the freeplay winnings.

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8/23/2010 05:37 PM
Heritage sports website down
The Heritage sports (SBR rating B+) website is currently down. SBR will update this report as Heritage comes back on-line or more information is learned.

Editor's note: Heritage sports is back on-line.

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8/23/2010 02:35 PM
BetUS sportsbook complaints update
BetUS has accumulated a number of complaints in the past year from winning players. Despite its increase in business and the addition of staff, BetUS has not ceased employing its unfair tactics toward winning sports bettors. The following report documents 5 unresolved BetUS complaints.

BetUS has been downgraded to D+. | Read full BetUS report

BetUS scam video

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8/21/2010 12:37 PM
Betway confiscates €2453 in winnings citing shared environments
A Betway (SBR rating D-) player deposited €500 on April 1st. Over the course of 4.5 months the player wagered with Betway and increased his balance to €2953. On August 15th he asked for his first withdrawal. Betway then closed the player's account and confiscated his €2453 in winnings, accusing him of operating his account within a "shared environment". Betway has made the same claim before without providing IP logs to SBR or following up on sportsbook inquiries. Betway has not yet returned the player's €500 deposit.

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8/21/2010 11:44 AM
ABC Islands player reports partial payments
An ABC Islands (SBR rating C) player with a total balance of $16,000 reports receiving partial payments. After discussing his account status last Friday with the sportsbook and being informed he could not be sent a $5,000 payment at once, he agreed to accept partial payments of $500 a day via Western Union. ABC Islands sent the player $500 4 days in a row with a fee of $69 per transaction. The Jazz sportsbook Group was downgraded to C on June 1st for falling behind on payouts and inefficient eWallet service.

ABC Islands player:

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8/20/2010 03:41 PM
WSEX slow-pay reported
A WSEX (SBR rating D) slow-pay has been reported. On January 25th a player asked for a $2,757 payout. He has yet to receive his funds. WSEX is currently slow-paying over $250,000 to the 55 players that have submitted sportsbook complaints.

WSEX player:

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8/18/2010 03:37 PM
Oddsmaker to switch player's payout method in withdrawal complaint
Oddsmaker (SBR rating D-) update. On August 17th SBR reported on a sportsbook complaint involving Oddsmaker. A player asked for $1,000 by bank wire on April 30th, and has not received payment. SBR followed up with Oddsmaker management who confirmed the non-payment, and stated that arrangements would be made to send the player's $1,000 through an alternate processing method. | Read full Oddsmaker complaint

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8/18/2010 03:23 PM
Globet addresses payment complaint
Globet (SBR rating D+) has addressed SBR's August 10th sportsbook report. Globet claims that the player who asked for a withdrawal of €260.92 via Moneybookers on July 30th has not provided all required ID documents to confirm his account. In his initial e-mail to SBR, the player claimed that he submitted ID to Globet.

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8/16/2010 11:20 AM
Scam Alert: BestHockeyBetting (SBR rating F) offers scam bonus of 20%
BestHockeyBetting.com (SBR rating F) is offering a signup bonus of 20% to new accounts. BestHockeyBetting is a scam sportsbook under what is now a mostly defunct sportsbook group, EZ sports. EZ sports operated 49 sportsbook domain names at its peak and has scammed players out of hundreds of thousands in winnings. One of those players wrote in to SBR today indicating he had been stiffed $45,500 by Vegas-sportsbetting.com (SBR rating F) in 2005. Vegas-sportsbetting, like nearly all other former domains under the EZ sports platform is now a sportsbook referrals site. | EZ sports report

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8/13/2010 09:59 AM
Jazz sportsbook Group payout update

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8/10/2010 07:14 PM
BetAtHome tennis grading dispute
A BetAtHome (SBR rating C-) player has submitted a sportsbook grading complaint. The player wagered on a tennis match between Lopez and Bakker, which was twice suspended due to rain. Despite the match being continued as normal the next day, BetAtHome canceled the wager. The industry standard for such situations is to settle the market normally once play resumes. SBR is investigating.

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8/9/2010 02:59 PM
Globet slow-pay update - player confirms payment
The Globet (SBR rating D+) player from SBR's July 6th slow-pay report has confirmed payment. The player initially contacted SBR indicating that he had not been paid from a July 6th Moneybookers withdrawal request for $1,000. Players who have payout issues with Globet are asked to write SBR via sportsbook complaint form.

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8/7/2010 04:12 PM
Stride Poker enters the SBR rating guide at F
Stride Poker has entered the SBR sportsbook ratings guide at F. Stride Poker is a member of the FutureBet family which previously was known as ExtremeBet. FutureBet is now operating under the company name Gametech Solutions. FutureBet has twice rebranded itself in an effort to distance itself from its history of no-pay complaints to both players and gaming operators.

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8/7/2010 04:06 PM
QuickSilversports feedback wanted
A QuickSilversports (SBR rating C) complaint has been submitted. In mid-July a player asked for a withdrawal of $3,716 via Moneybookers and has yet to receive his funds. Players with payout feedback for QuickSilver can write to help@sportsbookreview.com.

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8/6/2010 11:15 AM
WSEX current status
WSEX was downgraded 8 times from March of 2009 to July of 2010, and currently sits on a rating of D. | View full WSEX report

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8/5/2010 09:22 AM
VietBet, BetAnysports, ChineseBookie upgraded to A-
VietBet, BetAnysports, and ChineseBookie have been upgraded to A- in the SBR sportsbooks ratings guide. The sportsbooks are entering year two as part of the 5Dimes (SBR rating A+) operation. | Read more 5Dimes sportsbook Group news.

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7/31/2010 01:40 PM
SafestBet a Dangerous sportsbook
SafestBet (SBR rating F) sportsbook is a member of FutureBet, which was renamed as iGaming Software and then rebranded again as Gametech Solutions. FutureBet has scammed millions from players and sportsbook operators.

Related News:
FutureBet now operating as Gametech Solutions
FutureBet changes company name to iGaming Software
See story from stiffed Futurebet sportsbook client

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7/31/2010 12:53 PM
TowerGaming, OddsMatrix report
TowerGaming (SBR rating D+) has been added to the sportsbook ratings guide.

TowerGaming is a licensee on the OddsMatrix platform. OddsMatrix fully supports TowerGaming; powering their software and holding player funds in reserve. The COO of OddsMatrix confirmed the business relationship in a letter to SBR.

Jesper Jensen, OddsMatrix COO:
How the white-label platform controls player funds:

Jesper Jensen, OddsMatrix COO:
The last Malta-based sportsbook to use the OddsMatrix platform was BetOnBet (SBR rating F). OddsMatrix claimed at the time that only software was provided to BetOnBet. BetOnBet's processing was reportedly done by the Linx Media Group. Both BetOnBet and the Linx Media Group have since went bankrupt. | Read full TowerGaming, OddsMatrix report

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7/30/2010 01:16 PM
Hollywood sportsbook upgraded from D- to D+

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7/30/2010 11:09 AM
PartyGaming and Bwin plan merger
PartyGaming PLC plans to unite with Austrian-based sportsbook Bwin.

Jim Ryan, CEO of Party Gaming:
Financial details of the planned merger were reported by the Wall Street Journal.

While both publicly traded companies are financially secure, Bwin (SBR rating C-) has maintained a lower rating due to its handling of sportsbook complaints. | View full PartyGaming, Bwin merger report

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7/30/2010 10:14 AM
WSEX update
A WSEX player confirms receiving his $3,000 payout from a February 12th request.

WSEX has an SBR rating of D, and is currently slow-paying $258,000 to the 51 players that have submitted sportsbook complaint forms. WSEX was last reported to have paid a player $2500 on July 26th; however 21 payment complaints were reported in July.

SBR will update this report.

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7/29/2010 01:18 PM
Globet sportsbook withdrawal problems
On May 28th, a GloBet (SBR rating D+) player requested a withdrawal of £1,190 to his Moneybookers account. His payout has yet to be filled. The same day the player asked for his funds, Globet replied that he must provide proof of age. After sending his passport, no further response was given by Globet. The player has attempted contact throughout July inquiring on the status of his payout, and has been told only generic remarks. This is consistent with the second Globet payout complaint on file with SBR; which Globet has still yet to comment on. SBR will update this report.

Related case
On July 6th, SBR reported that a player requested payment of €1000 to Moneybookers. This withdrawal is still pending. | Read full Globet report

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7/27/2010 03:46 PM
FutureBet now operating as Gametech Solutions
The FutureBet, formerly iGaming Software (IGS) group is now calling itself GameTech Solutions. FutureBet has twice rebranded its company name in an effort to distance itself from its history of theft. SBR has discussed FutureBet's past with numerous licensees; the most conservative estimates have FutureBet owing $5 million to players, licensees, and staff.

The most recent brand to join the FutureBet/IGS/Gametech group is poker, sportsbook, and casino FeltStars.com (SBR rating F). Futurebet supplies the FeltStars sportsbook and casino software. Futurebet fully hosts and supports FeltStars. | Read full Futurebet report

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7/27/2010 12:54 PM
Oddsmaker (SBR rating D-) withdrawal complaint
Withdrawal requested — $3,400 on April 30th.
Player issue — On January 9th a player deposited $250 to Oddsmaker (SBR rating D-). After a few months of play, his balance increased to more than $7000. On April 30th he requested a $3,400 withdrawal via priority check. The expected time-frame for delivery was 10 business days. The trouble began when the quoted time passed and no check had been received. The player followed up with Oddsmaker to inquire and to his surprise was informed by the cashier department that his "bank wire" was sent. Taken aback by the claim, the player clarified that he requested a priority check and never at any point provided wiring instructions. Oddsmaker was adamant that the wire had been sent and suggested he check his bank account for the funds. The book finally acknowledged the error a week later. Oddsmaker then told the bettor it was in the process of canceling the bank wire and resending the funds via priority check. Two more months passed and no updates were given to the player on the status of this check.

No progress was made. The player submitted a sportsbook complaint to SBR.

SBR is currently in discussion with Oddsmaker management, who said only the banking department could provide updates. When asked about the disconnect between management and the cashier department, an Oddsmaker customer service manager stated that it could not comment on the company structure but would provide an update ASAP.

SBR will update this report. | Oddsmaker is part of one of the largest online betting scams, FutureBet.

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7/26/2010 11:36 AM
Readers discuss BigCitysportsbook
SBRforum readers discuss BigCitysportsbook (SBR rating D-). BigCitysportsbook is part of the Apex sportsbook family. Write to help@sportsbookreview.com with feedback or for sportsbook dispute assistance.

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7/25/2010 02:38 AM
WSEX player reports payment
A WSEX (SBR rating D) player reports payment. On July 8th the player contacted SBR for sportsbook dispute assistance, stating that he requested $1,500 on March 22nd. The player confirmed receiving his payout request today through Moneygram. This is the first WSEX payout report since July 9th. In total, WSEX is still slow-paying 51 players $259,034.

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7/24/2010 12:51 PM
BetUS (SBR rating C) Steals $6,000?
BetUS (SBR rating C) has seized $6,000 from a player's balance due to correlated parlay wagers. On July 20th, the player wrote to SBR stating that his account was closed in April with a balance of roughly $16,000. BetUS investigated the player for "syndicate wagering" while his account was frozen, but ultimately concluded the player was not acting in concert with other account holders. BetUS states that it does not allow correlated parlays, and docked the player's balance $6,000.

BetUS:
SBR reviewed the BetUS terms and conditions page and found only the following rule, which does not specifically mention correlated parlays:


In addition to the ambiguity of the printed rule, which could apply to every parlay wager, the BetUS software does not prevent these bets from being accepted. The complaint is similar to the sportsbook.com (SBR rating D-) confiscations, where players had thousands in winnings voided after placing wagers on correlated parlays. SBR is discussing the situation with BetUS.

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7/23/2010 03:04 PM
BetRevolution update
BetRevolution (SBR rating D+) has been added to the SBR rating guide. On July 9th SBR reported that forum readers were discussing the sportsbook. SBR has completed a preliminary review of BetRevolution. BetRevolution claims that the company is located in Antigua while their servers are housed in Costa Rica. However, in addition to BetRevolution, the domain ' ' is also located on the same web server. is a coffee supplier located in Costa Rica. BetRevolution management did not directly comment on this outside business and failed to provide any additional information in a planned e-mail followup to SBR's telephone interview. The BetRevolution marketing department is operated and managed in Canada. BetRevolution's introduction into online gaming forums was not without incident as the following two situations tarnished the perception readers had of the relatively unknown sportsbook.

1. BetRevolution operated a knock-off odds site called ShowMeOdds.com. The site used the same logo and displayed some of the same information as ShowMeTheOdds.com. After SBR inquired during its conference call with BetRevolution, BetRevolution first denied any knowledge of the ripoff site before SBR shared that it learned the site was being hosted on the same web server as BetRevolution. A member of BetRevolution management could not confirm the extent of the relationship with the site but stated that he would inquire with ownership. BetRevolution did not followup on the item with SBR as planned, and the site has since been taken off-line.

2. BetRevolution displayed a license on its website to an "Antiguan Gaming Commission". Forum readers at the Eye On Gambling website, where BetRevolution now advertises, were able to determine that the claim was false by contacting the Directorate of Offshore Gaming in Antigua to confirm the licensing agreement. The DOGA allegedly stated that no applications were submitted for the domain BetRevolution.com, and thus no such license existed.

BetRevolution addressed the situation by downplaying the matter as an honest mistake and that they were in the process of acquiring a license, despite the fact that on a blog designed to promote the BetRevolution brand, a fake license number was provided next to the Antiguan Gaming Commission logo.

BetRevolution:
Players are advised to proceed with extreme caution when choosing to play at any newly opened sportsbook, and can always write to SBR with feedback or for dispute assistance.

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7/22/2010 03:02 PM
Scam sportsbook operator up to old tricks
Delmarsportsbook.com is operated by a man named Robbie; owner of defunct sportsbook Apex sports (SBR rating F). Robbie has created the likes of Legendsportsbook to fool bettors into believing they were accessing the actual Legends (SBR rating A+) sportsbook. Robbie attempts to piggyback off brands with solid reputations to entice player deposits. Before it stopped taking post-up bets online, Delmar was known as a good high limit sportsbook.

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7/21/2010 11:24 AM
BetHorizon player reports partial payment
A BetHorizon (SBR rating B-) player from SBR's July 18th report has confirmed receiving €647 toward his €3000 payout request. He asked for payment originally on May 14th via Moneybookers.

BetHorizon management has attributed payment issues to banking restrictions and delays caused by an "overload" in payment requests via that method. Two other players reported requesting €1391 and €1000 respectively on May 3rd and May 15th also via Moneybookers, and have yet to confirm receiving any payment. SBR asks players with payment issues at BetHorizon to submit a sportsbook complaint form.

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7/20/2010 06:36 PM
Jazz agrees to take over BetsportsWeb accounts, if...
The Jazz sportsbook Group has agreed to take over defunct sportsbook BetsportsWeb (SBR rating D-) player accounts if BetsportsWeb can clear its current player debt. BetsportsWeb apparently gave up on its business with mounting debt and requires an investment in a server migration to stay in business. BetsportsWeb's homepage has been down since July 11th. The sportsbook reportedly owes $60,000 in delinquent withdrawal requests. | BetsportsWeb forum discussion

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7/20/2010 11:14 AM
Player reports difficulty reaching ABC Islands
The ABC Islands (SBR rating C) player who was the center of SBR's July 7th slow-pay complaint has still yet to receive his funds. He requested $2500 to his Moneybookers account on June 26th. The ABC Islands live chat continues to remain off-line and the player has reported that his e-mails since requesting payment have went unanswered. The Jazz sportsbook Group has not discussed payment issues with SBR in 3 weeks.

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7/19/2010 05:33 PM
BetHorizon player claims account is hacked
A BetHorizon (SBR rating B-) player has claimed that his account was hacked. A player contacted SBR stating that $9,000 was missing from his account and had been spent on sportsbook wagers and in the casino. The player denies placing the wagers and has asked BetHorizon to provide the IP addresses connected to the activity. BetHorizon has stated to SBR that the player's password was entered once, and that there were no signs of technical penetration to the account. BetHorizon has stated that it would provide the list of IP's associated with the account to SBR for review. The account in question never accessed the casino prior to that night.
Editor's note — BetHorizon was able to show that the the player's account had casino activity on four prior occasions.

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7/19/2010 10:57 AM
Casineto — slow-pay #19, $9,668 owed to players
A Casineto (SBR rating D-) player has filed a slow-pay complaint. The player states that he requested a withdrawal of $250 five months ago and has yet to receive his funds. This marks the 19th outstanding slow-pay complaint from Casineto players, totaling $9,668 in funds owed. Casineto players have continued to report payment issues and broken promises made by the seemingly insolvent sportsbook.

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7/18/2010 01:47 PM
BetHorizon feedback wanted
On July 9th, SBR reported that BetHorizon (SBR rating B-) stated that all Moneybookers payouts would be caught up within 10 business days. Since this time, an additional player has come forward to inquire on Moneybookers payouts as he has attempted to request his balance of $10,825. The following players have reported Moneybookers slow-pay:

Player 1: Requested £3000 on May 14th via Moneybookers
Player 2: Requested £1391 on May 15th via Moneybookers
Player 3: Requested £1000 on May 3rd via Moneybookers

Players with feedback on BetHorizon withdrawals are asked to write to SBR via sportsbook complaint form, or directly by e-mail.

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7/14/2010 11:04 AM
GoToEntertainment moves to BetPhoenix office and wagering platform - UPDATED
Update, 9/04/2010: The GoToEntertainment Group including Enterbet and GoToCasino have been ejected from the BetPhoenix building and platform. BetPhoenix was hopeful it could provide motivation to GoTo to pay owed players and become profitable under the Phoenix umbrella. BetPhoenix paid over $10,000 to delinquent GoTo account holders during the month GoTo Entertainment was operating from the Phoenix building.

The GoToEntertainment sportsbook Group, which includes EnterBet (SBR rating D-), GoToEntertainment (SBR rating D-) and GoToCasino (SBR rating D-) has moved into the BetPhoenix (SBR rating B+) office and onto the same wagering platform. BetPhoenix is not backing the GoTo Group but tells SBR that the arrangement is contingent on GoTo paying owed players including the 6 players who have reported not being paid to SBR.

Player 1: A GoToCasino player reports being slow-paid $250 from an April 30th payout request.
Player 2: A GoToCasino player reported being slow-paid $250 from a February 3rd withdrawal request.
Player 3: A GoToCasino player reported being slow-paid from a $6,300 withdrawal requested in June of 2009.
Player 4: A GoToCasino player reported being slow-paid $650 from a March 1st payout request.
Player 5: A GoToCasino player reported being slow-paid $2017 from a late 2009 payout request.
Player 6: An Enterbet player reports being slow-paid $1500 from a November 2009 payment request.

In a recent letter to SBR, a GoTo group manager acknowledged the slow-pay delays:

GoTo:

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7/13/2010 01:07 PM
Oddsmaker update — sportsbook addresses World Cup prop dispute
Oddsmaker (SBR rating D-) has addressed the July 12th World Cup Prop dispute which was filed over the grading of a margin of victory prop. A player wagered $200 on the "Draw" outcome and had his bet graded as a loser. Oddsmaker's position is that the bet had to be a 'scoring draw', and that 0-0 was not considered a winner. Oddsmaker claims that "scoring tie" was listed on the wager type, but has not yet provided evidence to substantiate. The player adamantly denies seeing any such notation.

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7/13/2010 09:21 AM
MLB All-Star Trivia — win $25 per correct answer
SBRforum is hosting a second round of Free MLB Trivia tonight in celebration of the All-Star game. The contest is free to play and takes place at 7PM ET. The game is also available for wagering at SBRforum's point sportsbook — where forum readers can use free points accrued from posting for a chance to order merchandise, apparel, and pizza deliveries courtesy of the SBR Store — so don't miss out!

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7/12/2010 07:12 PM
BetsportsWeb update
BetPhoenix (SBR rating B+) management has confirmed that BetsportsWeb will not be moving into their facility or joining their platform. BetsportsWeb (SBR rating D-) was a white label on the Blue Grass sports platform; which will now operate out of BetPhoenix's headquarters. SBR will update this report once BetsportsWeb completes its move into a new building.

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7/12/2010 02:44 PM
WSEX refuses to pay $20,000 winning wager
WSEX (SBR rating D) has refused to pay a $20,000 winning wager. A second complaint was filed from a player indicating that his bet on Cleveland in the "Who will sign Lebron?" prop was graded as a loss. SBR initially reported WSEX's stance in settling the market on July 10th. Other sportsbooks used clearer wordage that asked where Lebron James will play in the 2010/11 NBA season. The Cleveland Cavaliers agreed to a sign & trade in a deal that sent Lebron James to the Miami Heat. SBR is asking WSEX to reconsider its grading.

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7/11/2010 05:08 PM
BetsportsWeb undergoes move to BetPhoenix platform
BetsportsWeb (SBR rating D-) is currently undergoing a move to the BetPhoenix (SBR rating B+) platform. BetsportsWeb is a white label on the Blue Grass sports platform which has moved into the BetPhoenix building meaning BetPhoenix inherently becomes their host and service provider. SBR will inquire with BetPhoenix management on how they plan to handle their new relationship with slow-pay post-up sportsbook BetsportsWeb.

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7/10/2010 11:00 AM
WSEX botched prop wager dispute
WSEX (SBR rating D) offered the prop "Who will sign Lebron? (1-Pay)". The Cleveland Cavaliers signed Lebron James, then traded him to the Miami Heat, agreeing to a sign & trade deal. A player who considered this chain of events wrote in to WSEX before placing the wager to inquire — he was told that if these events occurred that Cleveland would be graded the winner.

WSEX player:
WSEX:
WSEX graded the Miami Heat the winner after Cleveland agreed to the sign & trade. WSEX then apologized to the player stating he was misinformed. sportsbooks must use clear and concise prop descriptions to eliminate gray area and potential confusion, in this case, the wordage of the prop suggests that the bet will be paid based on the first team that signs Lebron James to any contract for the 2010/11 NBA season. SBR has suggested that WSEX settle the market accordingly.

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7/9/2010 02:28 PM
Coral sportsbook bonus dispute update
Coral sportsbook (SBR rating A-) has paid the player from SBR's 6/28 bonus complaint report in full. The player contacted SBR stating that he deposited £25 for a 100% bonus promo and through play increased his balance to £510. However, Coral voided his wagers and canceled the bonus stating that it did not allow players from Belarus to accept promotions. After discussion with SBR, Coral decided to pay the player in full.

Coral player:

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7/9/2010 11:41 AM
Readers discuss BetRevolution (unrated)
SBR readers discuss BetRevolution (unrated). SBR is in the process of gathering information about BetRevolution; a sportsbook that came online in December of 2009. BetRevolution has developed proprietary software for its sportsbook, and is in the process of launching a casino that is licensed from the Cross Media Group. The company was founded in Antigua, and has its servers located in Costa Rica. Players who have used this sportsbook are asked to contact SBR with feedback. As with all new sportsbooks, players are advised to use extreme caution.

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7/8/2010 10:54 AM
Jazzsports payout complaint reaches SBR mailbox
A Jazzsports (SBR rating C) slow-pay complaint has been reported, one day after the ABC Islands (SBR rating C) payout complaint was published. On May 19th a player requested $2,330 via Moneybookers — he was paid $500 on June 4th, and has received no subsequent payments or response to his e-mails. Players that wish to withdraw funds from any Jazz sportsbook Group are limited to e-mailing their requests. SBR is investigating the Jazzsports and ABC Islands complaints.

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7/8/2010 10:11 AM
Stryyke player account locked after winning bet
On June 19th, a player deposited €100 to Stryyke (SBR rating D-) for a 110% World Cup Bonus. He wagered his account balance on the correct score of (0-1) on Mexico vs Uruguay. His account balance would have then increased to €1890, however after attempting to log back into the site, the player receives a message that his login has failed. Stryyke recently locked the account of a player after a withdrawal request was made, and has continued to void winnings without cause. Stryyke is also slow-paying 31 players €27,873 that have contacted SBR for sportsbook assistance. Players are advised to avoid Stryyke.

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7/7/2010 04:47 PM
Neteller investigates Bestake fraud complaints
Neteller is investigating the Bestake (SBR rating F) merchant account after complaints against the alleged scam sportsbook were reported. 50 Bestake players contacted SBR saying their balances were zeroed out after clicking a 'Show Me The Money' button which was curiously placed next to a new Express 4 Hour Withdrawal ad on its homepage. In reality, once players clicked the message, their entire balances were divided into six World Cup soccer wagers -— with the condition being all six wagers must be recorded as wins in order for the bettors to receive their funds plus 15%. Neteller was unable to comment directly on any action it could take against Bestake, but did state that they would be unable to accept claim requests for funds lost at the hands of a third-party site. | Readers discuss Bestake scam

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7/7/2010 04:29 PM
ABC Islands feedback wanted
Players with feedback on ABC Islands (SBR rating C) of the Jazz sportsbook Group are asked to write into help@sportsbookreview.com. A player contacted SBR stating that he requested a withdrawal of $2500 on June 26th via Moneybookers and has yet to receive payment. ABC Islands recently cleared all outstanding payment complaints prior to this new report. SBR is investigating.

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7/7/2010 12:32 PM
5Dimes sportsbook Group update
The 5Dimes Group (SBR rating A+) tells SBR that its most recent acquisition, SportBet (SBR rating A-), plans to offer .107 pricing this football season — the sportsbook's operations will be run by the same management as 5Dimes. 5Dimes stands by player balances at SportBet. | SportBet review

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7/6/2010 01:28 PM
sportsbetting.com investigation into winning casino player still pending
sportsbetting.com (SBR rating C-) casino dispute update — A player that ran up a $280 loyalty comp into $100,000 playing roulette still has his account frozen. sportsbetting.com addressed the dispute, which was reported to SBR on June 28th, by stating that the casino software supplier was still completing its investigation and testing the two winning sessions by the player for legitimacy. SBR will update this report once sportsbetting.com renders its decision. | Players discuss sportsbetting.com casino dispute

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7/6/2010 12:05 PM
SBR presents WSEX with 12 additional slow-pays
SBR has presented an additional 12 slow-pays to WSEX (SBR rating D) management. WSEX claimed it would review the payout statuses. In prior correspondence with WSEX, it was stated that the sportsbook would prioritize players that wrote in for sportsbook dispute assistance. Since that message, 3 players have in fact reported payment – however an additional 12 slow-pay complaints have been filed since that time. In total, WSEX is slow-paying $250,617 to 47 players, the first of which is waiting on payouts requested back in October of 2009. SBR will update this report.

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7/6/2010 11:57 AM
BetsportsWeb tells player he can request $300 a week
BetsportsWeb (SBR rating D-) tells a player he can request only $300/week. A player with a balance of $1177 was denied a payout request for $1,000, despite that being advertised as the maximum withdrawal per calendar week on the BetsportsWeb site. BetsportsWeb instead told the player he could receive payment in the amount of $300 per week. His first payout was sent as promised. However, three weeks have passed since he was to receive an additional $300 payment, and BetsportsWeb have provided no follow-up information when the player has called to inquire. BetsportsWeb has a history of stalling payouts and limiting players to nominal withdrawal amounts, then discontinuing its payout plan randomly if players no longer give the sportsbook action. SBR is following up on the complaint.

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7/4/2010 01:43 PM
Bet770 player submits payment complaint
A Bet770 (unrated) payment complaint has been reported. On June 15th a player initiated a withdrawal request of €8142 via Moneybookers. The player has not received payment to date. SBR is following up with Bet770 to inquire. Readers with feedback for Bet770, or players with payment issues are asked to submit sportsbook complaint forms.

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7/3/2010 12:16 PM
WSEX slow-pay -player owed $1,000 since March 22nd
A new WSEX (SBR rating D) slow-pay complaint has been filed following SBR's July 2nd update. That slow-pay report highlighted 3 new payment complaints. In this latest instance of slow-pay, a player writes to SBR that he requested a payout of $1,000 on March 22nd. WSEX gave its usual generic replies pinning the blame on processor changes, and allegedly asks the player to call back in a week for an updated time-frame. WSEX has been unable to efficiently shave down its number of payout complaints, accumulating more slow-pay complaints than there are payment reports. 47 players have written to SBR for dispute assistance with WSEX. Those players are owed a combined $250,617 with the earliest payment request made in October of 2009. As of July 3rd, WSEX has been lowered to the mark of D.

WSEX player:

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7/2/2010 07:05 PM
Two WSEX slow-pay complaints reach SBR mailbox
Two WSEX (SBR rating D+) slow-pay complaints have been reported.

Player 1: Requested $140.00 from WSEX on February 3rd. Player has been given various excuses about a change in carriers.
Player 2: Requested $3000.00 from WSEX on March 23rd. WSEX claimed to be encountering processor problems.

A major complaint from players with WSEX has been the fact that, seemingly, staff have been instructed to provide generic and misleading statements regarding the withdrawal process. WSEX management did claim to SBR that players who filed for sportsbook assistance would be placed on priority lists. Four WSEX players reported payment in June; however 9 additional slow-pay complaints were filed since those reports surfaced. In total WSEX's debt to 46 players has now increased to $249,617. The first of those payout requests was made in October of 2009.

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7/2/2010 01:53 PM
Scam sportsbook BetCascade robs another player
BetCascade (SBR rating F) has robbed another player. A player wrote into SBR indicating he has a $1,532 balance with BetCascade and is unable to obtain any information regarding being paid his funds. BetCascade is a deposit-only sportsbook that owes millions of dollars to players. BetCascade is on the worst sportsbooks blacklist. As the NFL football season approaches, BetCascade has continued to attempt to market itself to unsuspecting players that are unaware of the sportsbook's theft. BetCascade should be avoided at all costs.

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7/2/2010 09:56 AM
Jazz sportsbook Group slow-pays update
Jazz sportsbook Group slow-pays update:
Player 1 - Reported receiving his $4,000 withdrawal from a June 3rd payout request.
Player 2 - Reported receiving his $5,000 withdrawal from a June 1st payout request.
Player 3 - ABC Islands (SBR rating C) has stated that it would send the player his balance of $8,443 via bank wire. The player has provided the banking details to ABC Islands.

Any player experiencing a payout issue with any Jazz sportsbook Group shop is asked to fill out their account details via sportsbook complaint form.

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7/1/2010 01:43 PM
Jazz sportsbook Group pays player $4,000
ABC Islands (SBR rating C) of the Jazz sportsbook Group has paid the player from SBR's June 27th slow-pay complaint report. On June 3rd the player requested a withdrawal of $4000 from ABC Islands via check. He confirmed receiving payment in full.

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6/30/2010 07:28 PM
Sportingbet Wimbledon set betting dispute
A Sportingbet (SBR rating D+) sportsbook dispute has been filed on the grading of a Wimbledon set betting prop. A player wagered on the number of sets to be played versus Vera Zvonareva and Jelena Jankovic; choosing 3. Jelena Jankovic retired after only one full set of play. Sportingbet's own rules state that if a match is abandoned or a player retires, all bets will be void. SBR is investigating the complaint.

Sportingbet website:

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6/30/2010 03:28 PM
Gamebookers settes all tennis wagers as losses on two-way market
Gamebookers (SBR rating B-) is again subject of a tennis grading complaint due to its non-standard policy of grading all tennis Exact Score wagers as losses upon a player's retirement. A bettor placed a wager of £63 on an exact set score of 2-0 on the Zvonareva vs Jankovic Wimbledon WTA singles match. After losing the first set, Jankovic retired. Gamebookers graded the player's wager as a loss, however none of the full game exact scores are winners. The industry standard for a multi-way wager is that if there is a losing side, someone wins or pushes.

Other sportsbooks, such as Pinnacle sports (SBR rating A+) have clearer rules for this scenario: "If a tennis match is not completed because of a player retirement or disqualification, all Set wagers will be considered void. Such wagers will be cancelled and the monies refunded."

SBR is following up with Gamebookers regarding their decision.

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6/30/2010 11:44 AM
Stryyke locks the account of a player after withdrawal request
Stryyke (SBR rating D-) has locked the account of a player after he made a withdrawal request. The player deposited for the World Cup in exchange for a 110% bonus, finished his rollover, and attempted a withdrawal. He claims that he supplied ID documents to Stryyke which were validated. Stryyke is on the SBR sportsbook Blacklist for failure to pay funds to players and for unjustly confiscating sportsbook winnings.

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6/30/2010 10:12 AM
sportsbookUSA - scam sportsbook adds another victim
sportsbookUSA (SBR rating F) has added another victim. On May 10th a player attempted a withdraw of £116, the funds were shortly thereafter deducted from his account but as weeks went by his Neteller account was not credited. sportsbookUSA cited difficulties with their cashier system. sportsbookUSA has owed players for years, the subject of multiple no-pay complaints which prompted their downgrade to F in 2006.

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6/29/2010 07:28 PM
sportsInteraction tennis wager cancelation update
sportsInteraction (SBR rating B-) has decided to honor all accepted wagers on the Mahut/Clement doubles team at -120. Mahut/Clement faced Fleming/Skupski in a Wimbledon Grand Slam doubles match. sportsInteraction never updated its offering despite the markets .35 line move that came as a result of Mahut's marathon singles match with John Isner the day before. SBR reported on the wager cancelation earlier today.

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6/29/2010 01:04 PM
sportsInteraction cancels tennis wager on stale line after match conclusion
sportsInteraction (SBR rating B-) canceled a player's wager on the Wimbledon doubles match Mahut/Clement vs Fleming/Skupski. The winning wager, which he staked €110 on, was voided after the completion of the match. sportsInteraction's position is that there was a clear odds error. At the time of the player's wager, 5Dimes (SBR rating A+) had odds of 1.64 (or -156) on the match. The player's ticket was for 1.83 (or -120).

However, the odds on the match opened at approximately -120, which is what the player wagered. The day before the doubles match, Nicolas Mahut played a marathon match with John Isner which ended up being decided 70-68 in the 5th set. Oddsmakers felt Nicolas' physical endurance after the record-breaking match would be a questionmark that should effect the price of the doubles match, so the market was updated. sportsInteraction failed to react to this odds change.

This is commonly referred to as a 'stale line'. A stale line is a result of a linesmaker failing to update the odds of a particular event, as opposed to a 'bad line' which is a clear and obvious clerical error, such as a reversed pointspread or moneyline. In this case, sportsInteraction cited a bad line rule and voided the winning wager after the match ended. sportsInteraction has canceled bets after the events began before, as was done in this December 06 sportsbook dispute. As the odds the player accepted were in-line with the market at one point, SBR has suggested that sportsInteraction pay all wagers on the stale line. SBR will update this report pending sportsInteraction's decision.

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6/29/2010 10:14 AM
WSEX player was informed checks take up to 20 business days
WSEX (SBR rating D+) accounting gave a misleading time-line to a player that asked how long his $2155 check requested on May 4th would take to receive. He was told that the normal regular mail check delivery time is up to 20 business days. After 20 business days, WSEX told the player the delay was caused by a switch in banking processors. In reality, WSEX payment delays began much sooner than the purported processor change; WSEX was first downgraded in April of last year for their payout issues. WSEX continued its slide over the next several months and to date has fallen to the mark of D+, slow-paying 44 players $246,477. WSEX has yet to clear the payout request of a user who attempted to withdraw his balance in October of 2009. WSEX management claimed players that wrote to SBR via sportsbook complaint form would be placed on "priority lists". It is unclear how many additional users are encountering payout delays. SBR asks any player to fill out the complaint form or write directly to help@sportsbookreview.com with their payout statuses and account numbers.

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6/28/2010 06:32 PM
WagerHub sportsbook off-line; accounts taken over by ProBets.com
WagerHub (SBR rating D-) has gone off-line. The homepage displays a logo redirecting to ProBets.com (SBR rating D-), a member of the sportsbook.com Group. WagerHub provided no notice to players of the upcoming takeover. WagerHub came under fire at SBRforum for their decision to publicly justify confiscating $1900 in player winnings in a sportsbook dispute. WagerHub then nullified $1400 in winnings from the player who submit an April 26th sportsbook complaint. SBR contacted ProBets and was told that the sportsbook was not yet prepared to release an official statement regarding the acquisition. WagerHub players that have problems logging into ProBets or wish to comment on their balance status and ability to withdraw funds are asked to submit sportsbook assistance forms. | WagerHub Forum Discussion

ProBets:

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6/28/2010 12:28 PM
Coral sportsbook voids bonus and winning wagers in country restriction dispute
Coral (SBR rating A-) has voided a player's bonus and winning wager. In early June, a player from Belarus deposited £25 and received a 100% bonus. He won £300 on his first wager, and an additional £210 in subsequent wagers bringing his account balance to £510. Coral then voided all wagers and canceled the bonus. Coral's promotion page limited the bonus to UK residents only, however the software applied the bonus to the player. Coral has subsequently argued to SBR that it has a right to limit its promotions however it wishes. Canceling all wagers from players that did not spot the country restriction terms, rather than deducting the bonus amount and honoring all winnings allows a potential free-roll of the player. SBR is discussing the bonus complaint with Coral further.

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6/28/2010 12:09 PM
Jazz sportsbook Group payouts update
The Jazz sportsbook Group, which includes ABC Islands (SBR rating C), LooseLines (SBR rating C), and Jazzsports (SBR rating C) currently has three outstanding slow-pay complaints from players totaling $11,500 in funds owed. A manager stated that one of the payout requests, which was reportedly made by a player via e-mail on June 1st was not received. Jazz has discontinued its live chat service, players that wish to withdraw funds must log their requests through e-mail. The player states he requested $2500 to be paid to his Moneybookers account. Players 2 and 3 requested $4000 and $5000 respectively via check in the first week of June. Three other players who wrote to SBR for sportsbook assistance allegedly received payments via Moneybookers. SBR is confirming the payments with these players and will monitor their progress in requesting the rest of their balances. Jazz has claimed it is expecting a bank wire to hit their Moneybookers account to allow for additional eWallet payments. All sportsbook within the Jazz sportsbook Group were downgraded to C on June 1st for difficulties processing eWallet payments in their listed time-frame.

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6/28/2010 10:20 AM
sportsbetting.com deactivates account of winning casino player
sportsbetting.com (SBR rating C-) has twice deactivated the account of a winning casino player. sportsbetting.com credited a player $280 on June 6th from their loyalty program, he proceeded to play European Roulette and increase his balance to $72,000. sportsbetting.com then deactivated his account to verify the legitimacy of his play. His account was reopened the following week. The player continued to play European Roulette and made an additional $28,000. sportsbetting.com deactivated his account a second time citing the need to investigate ''irregularities'' within the software. SBR is following up with sportsbetting.com management. | sportsbetting.com forum discussion

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6/28/2010 08:01 AM
BetOnline247 free bet promotion dispute
BetOnline247 (SBR rating D-) has denied the payout request of a player that cashed in $239 after accepting a free bet promotion from the sportsbook in 2008. BetOnline247 accumulated a number of complaints from players that had their deposits refunded and winnings left in their account. On March 6th, BetOnline247 claimed that there was a pending ownership change and afterward all complaints would be settled. As of June 23rd, BetOnline247 stated that three players who submitted sportsbook complaints received payment - one player confirming receiving only a partial payout toward his balance owed.

BetOnline247 has claimed that the $20 free bet promotion the player accepted carried a $60 funding requirement before winnings could be withdrawn. However, after their website and ownership changes BetOnline247 is unable to point to any archived promotional rules or offer made to the player in this dispute. SBR has suggested that if BetOnline247 cannot produce any evidence supporting its position, that the player be paid his $239 balance. SBR will update this report pending BetOnline247's decision.

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6/27/2010 11:56 AM
Jazz sportsbook Group addresses two payout complaints
The Jazz sportsbook Group has addressed two payout complaints. The Jazz sportsbook Group is comprised of ABC Islands (SBR rating C), LooseLines (SBR rating C), and Jazzsports (SBR rating C). After failing to provide adequate service via eWallet to players, on June 1st the Jazz sportsbook Group was downgraded to C. Jazz sports management has stated that two players who reported slow-pays of a combined $9000 would receive payment next week. Players that have not yet written in regarding the status of their payout requests are asked to write to SBR by submitting a sportsbook complaint form.

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6/26/2010 11:09 AM
Bet911 player continued to place wagers
A Bet911 (SBR rating F) player who was unaware that the sportsbook announced it could no longer pay winners continued to place wagers up until June 22nd. Bet911 accepted the wagers despite its acknowledgment that the sportsbook would close and look for new ownership to pay player balances via an industry bailout. It was recently reported that BetPhoenix (SBR rating B+) took over at least one player's balance and instituted a 10X rollover as a good faith gesture. Many of Bet911's players already have accounts at most sportsbooks - this has effected their efforts to peddle their players to a larger sportsbook.

Bet911 player:

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6/25/2010 05:07 PM
BetsportsWeb fails to follow through with payment plan
A BetsportsWeb (SBR rating D-) payout complaint has been received. BetsportsWeb made partial payments to a player beginning in January of 2010 after closing his account. The player last received $1400 in April, and is still owed $1,060. BetsportsWeb initially promised to make weekly installments toward the player's balance. This is not the first reported instance of BetsportsWeb failing to honor its payment plans. BetsportsWeb's rating has been lowered to D-.

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6/24/2010 03:35 PM
Jazz sports player points out misleading listed payout times
A Jazz sportsbook (SBR rating C) payment complaint has been reported. On May 27th a player requested $4142 via Moneybookers, before learning from Jazz that he would have to limit his payout requests to $500 increments. This is despite the message on the Jazzsports website listing "Same day payouts, receive within hours of your request (up to $5000)". To date the player has received 5 payments from Jazz, and is now being asked to wait an additional two weeks per payout request. Jazz sports was downgraded to C on June 1st for its inability to efficiently service eWallet methods, along with LooseLines (SBR rating C) and ABC Islands (SBR rating C).

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6/24/2010 11:39 AM
Globet player submits sportsbook slow-pay complaint
A Globet (SBR rating D+) payout complaint has been reported. On April 27th a player requested €293 via bank wire, and has not received payment. In an e-mail to the player dated May 21st, Globet only stated that he would receive payment as soon as possible. SBR is following up with Globet.

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6/24/2010 10:02 AM
CreditWagering addresses slow-pay complaints
CreditWagering (SBR rating D-) tells SBR that all players who filed sportsbook slow-pay complaints would be paid within 3 weeks. No further information regarding the slow-pays was made available. Five players have submitted CreditWagering payout complaints totaling $10,559.85 in funds owed.

CreditWagering:

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6/23/2010 08:34 AM
Bestake fraud warning - more players lose their sportsbook balances
New Bestake (SBR rating F) complaints have been reported from players who were victimized by the unrated sportsbook's scam which was initially reported by sportsBookReview on June 20th. The Bestake homepage displayed a logo of "Show me the money" next to a new '4 hour express withdrawal' option that was never before placed on its site. After clicking the image and believing that they were going to be initiating withdrawal requests, players entire balances were placed on six World Cup soccer games. Bestake's hidden condition which was obscurely written inside of its terms of service for this 'promotion' was that all six wagers must win in order for a player to receive a 15% profit on their balances. Had the terms been clear and apparent once this radical and unprecedented promotion was launched, no players would accept what amounts to drastically worse six-team parlay odds for their entire account balances. Bestake management justified the absurd clause by stating that it was printed on the site, albeit not front and center next to the misleading promotion. SBR considers the action theft and is recommending Bestake cancel all wagers which resulted in players losing their balances on account of the promotion. | Bestake player comments

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6/23/2010 08:13 AM
BetOnline247 claims two players balances have been paid
BetOnline247 (SBR rating D-) management has claimed that two players who wrote in that their deposits were returned and balances left in their accounts have been paid. On June 9th BetOnline247 first contacted SBR stating that its website was back on-line and that the sportsbook intended to clear all player debt. SBR is contacting both players to verify BetOnline247's claims.

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6/22/2010 05:32 PM
Three WSEX players report payment
Three WSEX (SBR rating D+) players have reported payment. One player received $9000 via 3 checks, two other players received $2500 each via Neteller. Players that have not submitted sportsbook complaints against WSEX are encouraged to do so. WSEX is currently slow-paying 33 players a total of $213,690, with the first payout request made in October of 2009. On June 18th, WSEX management stated players that asked SBR for help would be on a "priority list".

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6/21/2010 01:02 PM
Bestake fraud update
Update to 6/20 Bestake fraud report - SBR has received 30 complaints from Bestake players on the sportsbook's new "Show me the money" feature. Bestake placed a link for the promotion next to an inaccurate description: "New Feature: Express 4 hours withdraw. Start now.".

Players clicked on the link believing they were withdrawing money, and saw their entire account balance disappear. Players balances were divided up into 6 ''matched'' bets in equal; amounts on the following games:

Slovenia/England Draw at 4.50
Ghana (vs Germany) at 5.4
USA/Algeria Draw at 3.8
Japan (vs Denmark) at 3.55
Italy (vs Slovakia) at 1.7
Korea/Ivory Coast Draw at 5.4

SBR contacted Tom Walsh of Bestake, who stated the following:

Bestake management: Bestakes promotion violates contract law and common sense. Players attempting to withdraw instead were given six World Cup bets they did not want. Additionally, the prices given on the matches were unreasonably low. For example, Slovenia was matched at a price of 4.5 (+350), while Pinnacle was offering Slovenia at 7.99 (+699). Finally, the rules for the promotion are unclear at best, and unconscionable at worst. One reading of the rules could treat the 6 wagers as a parlay paying very poor odds. Bestake was asked about this, but offered no clarification.

SBR has recommended that Bestake void all the wagers created from the misleading link, and pay the players their balances. | Bestake fraud forum discussion

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6/19/2010 04:46 PM
BetsportsWeb player account locked for 3 months
A BetsportsWeb (SBR rating D) complaint has been reported. A player states that BetsportsWeb froze his account 3 months ago, with a balance of $3,920. His last payment was received from BetsportsWeb in March. The BSW manager that handles player complaints has been out of the office on each attempt the player made to inquire about his account. In a report dated June 2nd, SBR chronicled BetsportsWeb unwillingness to discuss player issues.

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6/18/2010 08:32 PM
WSEX player reports payment
A WSEX (SBR rating D+) player has reported payment. The player received two $2500 checks this month. He wrote SBR for dispute assistance on June 3rd. The player is still owed $15,000 by WSEX. WSEX management has discussed the payout delays with SBR and has stated players who submitted sportsbook complaints were on a priority list. WSEX has 35 slow-pay complaints levied against them for a total of $222,690.

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6/17/2010 11:29 AM
Unibet account closure dispute - update
Unibet (SBR rating B+) has paid the player from SBR's June 7th sportsbook complaint. Following SBR's inquiry with Unibet, the player received his €710.44 balance via bank wire.

Unibet player:

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6/16/2010 06:32 PM
Player vs sportsbook.com - account payment dispute
A sportsbook.com (SBR rating D-) payment dispute has been received. A player deposited $500 on May 6th and proceeded to increase his balance to $5,000. He requested a withdrawal of $2000 which was sent via check, the check bounced on June 7th. The player allegedly threatened to charge back his initial deposit after the check bounced. sportsbook.com then disabled his account. SBR is investigating the complaint.

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6/15/2010 01:06 PM
BetOnline247 makes partial payment to player
BetOnline247 (SBR rating D-) has made a partial payment of $200 to a player that had his deposit returned after requesting a withdrawal. The player initially requested $1492 from BetOnline247 on December 7th. His deposit of $225 was returned on January 14th. On June 9th, BetOnline247 management contacted SBR claiming that the site was once again operational after a period of downtime and that the sportsbook intended to settle all balances owed. SBR will update this report as more payments are made. Players that have not contacted SBR are asked to fill out sportsbook complaint forms.

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6/15/2010 12:28 PM
Luck3 poker room shut off by Cake Network
It has been reported that the Luck3 Poker room has been powered off by the Cake Network. Luck3 is not currently hosting any real money games. Three players have contacted SBR for assistance with unpaid balances. There have been no known payouts made by Luck3 since the poker room was disabled from the Cake Network. Players with grievances or more information about the poker room are encouraged to write to help@sportsbookreview.com.

Player 1:
Player 2:
Player 3:

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6/13/2010 12:03 PM
BetDOS remains off-line with player funds owed
Another BetDOS (SBR rating F) player wrote in to SBR today that had a $3000 balance at the time the sportsbook went off-line. BetDOS had its website shut down for failing to make payments to its hosting provider, and has yet to come back online. BetDOS owes 8 players $9,833 according to sportsbook complaints filed.

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6/10/2010 11:48 AM
WagerChief now accepting European bettors
WagerChief (SBR rating B) tells SBR that they are now accepting European players. WagerChief is a Costa Rica based sportsbook powered by BetPhoenix (SBR rating B+).

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6/9/2010 10:03 AM
BetOnline247 states it is back on-line and intends to pay player debt
BetOnline247 (SBR rating D-) is back on-line. A BetOnline247 manager e-mailed SBR and claimed that the site is once again operational and that all withdrawals owed would be honored. BetOnline247 refunded several player deposits and kept winnings in their accounts. All players in need of assistance with BetOnline247 should fill out a sportsbook complaint form. SBR advises players to avoid BetOnline247 until it shows that it can pay its player debt.

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6/7/2010 06:18 PM
BetCruise & Betliner added to SBR sportsbook ratings guide
BetCruise and Betliner have been added to the SBR sportsbook Ratings guide at the mark of C. The books are operated by parent company Gamesys N.V. and are located in Curacao. There are no outstanding complaints on file from either sportsbook. Players with feedback for BetCruise and Betliner are invited to write to help@sportsbookreview.com.

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6/5/2010 11:33 AM
ABC Islands pays player via $8000 transfer to BetCris
ABC Islands (SBR rating C) has paid a player that filled out a sportsbook complaint. The player had been trying to withdraw his balance since the first week in May. ABC transferred $8000 to the player's BetCris (SBR rating A+) account. SBR is inquiring with ABC Islands on if other players can receive similar deals. The DPT sports Group family, which includes ABC, Jazz sportsbook, and LooseLines are currently slow-paying four other players for a total of $8500.

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6/4/2010 11:54 AM
BetPhoenix officially acquires Skybook
Skybook (SBR rating B-) moved to the BetPhoenix (SBR rating B+) platform at the start of last month. The relationship began as a hosting and service arrangement. BetPhoenix told SBR today that they officially own Skybook sportsbook and stand for Skybook player balances.

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6/4/2010 10:02 AM
Jazz/ABC Islands - Three new slow-pays reported for $7500
Jazz sportsbook (SBR rating C) and ABC Islands (SBR rating C) players have reported three new slow-pay complaints. Both sportsbooks were recently downgraded to C, along with LooseLines sportsbook (SBR rating C) for failing to offer reasonable eWallet service to players. After losing the ability to offer Neteller, the DPT sports Group family also began to slow-pay via Moneybookers and bank wire. Jazz management attributes the delays to failed processors and banking restrictions. $7500 is owed in total to the 3 players that wrote to SBR for assistance; this increases the amount owed by Jazz to $16,500 to 5 players. Players in need of assistance with Jazz, LooseLines, and ABC Islands are asked to submit sportsbook complaint forms.

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6/2/2010 04:29 PM
BetsportsWeb management chooses to ignore player payment issues
BetsportsWeb (SBR rating D) is currently slow-paying 9 players a total $36,284, the first payout was requested in January of 2010. BetsportsWeb management initially refuted some player claims but was unable to substantiate its claims to SBR. BetsportsWeb recently closed the account of a player that submitted a sportsbook complaint form.

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6/1/2010 04:17 PM
Jazz sportsbook & Looselines downgraded from B to C

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6/1/2010 03:34 PM
Jazz sports Group players report payment delays
The DPT sports Group, which consists of Jazz sportsbook, LooseLines, and ABC Islands recently lost the ability to offer Neteller to its players. Consequently, players have forced longer than normal payout times and have scrambled to find a suitable alternate method to withdraw funds. In two slow-pay complaints filed with SBR in the last week, LooseLines and ABC Islands players reported poor and conflicting customer service. Player 1 has been attempting to withdraw $5,000 since early May, player 2 has attempted to withdraw $4000 during this time. Players with outstanding payment requests, or players who have been unable to receive confirmation that their funds would be sent are asked to file sportsbook complaint forms. The DPT sports Group family has had their rating lowered to C.

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6/1/2010 02:27 PM
sportsbetting.com player claims to have lost $1710 balance via software error
A sportsbetting.com (SBR rating C-) player claims to have lost his $1710.92 balance as a result of a software error. The player attempted to sit at the sportsbetting.com poker table and clicked an open seat, when he claims a technical error message displayed on the screen which froze his poker client. After rebooting the client and logging back into his sportsbetting.com account, the player claims his $1710.92 balance was missing. SBR is following up on the complaint.

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5/31/2010 06:19 PM
Bet365 player account locked for over 3 months
Editor's note: This matter is resolved.

A Bet365 (SBR rating C) player has submitted a sportsbook complaint. The player funded his Bet365 account with a 2000 Leva deposit on March 13th. After a few weeks of play, Bet365 locked the account and requested proof of ID. The player claims to have provided this, yet is still locked out of his account which holds a balance of 10,000 Leba. SBR is following up with Bet365.

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5/28/2010 07:10 PM
BetsportsWeb closes player's account that complains of slow-pay
BetsportsWeb (SBR rating D) closed a player's account and debited him $200 for an arbitrary "administrative fee" after the player complained of slowpay. The fee is reportedly to cover the cost of BetsportsWeb closing the player's account. The player was initially owed $2700 and has received only payment installments from BetsportsWeb. SBR is attempting to reach BetsportsWeb to discuss this case.

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5/28/2010 11:01 AM
Stryyke theft - player has winnings confiscated
Stryyke (SBR rating D-) has cited an obscene rule to justify the theft of a player's winnings. €1500 of winnings were confiscated from a player's betting account. The following message was sent to the player:

Stryyke:
Stryyke has stated it will refund the player's deposit. Stryyke has degenerated into a scam sportsbook, refunding the deposits of winning players and occasionally paying out players that it considers profitable to retain. Players are advised to avoid this sportsbook at all costs.

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5/26/2010 09:41 AM
Globet sportsbook feedback wanted
A Globet sportsbook (SBR rating D+) complaint was received. On May 16th a player requested a withdrawal via Moneybookers for €244; after growing impatient the player canceled the withdrawal request and submitted another for a lesser amount. Players with feedback on Globet and payment times are encouraged to write to help@sportsbookreview.com.

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5/25/2010 08:17 PM
Bet247USA sportsbook is currently off-line
Bet247USA (SBR rating D-) is currently off-line. One concerned player with a $39,000 balance wrote in that he has been unable to contact Bet247USA. The listed phone number of 1-800-737-7059 is not currently functional. SBR will update this report as more information becomes available.

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5/25/2010 10:01 AM
Stryyke confiscates €750 from player
Stryyke (SBR rating D-) has confiscated €750 from a player claiming the player was guilty of "fraudulent activity on (his) betting account". Stryyke initially froze the account and requested the player provide a copy of his ID; he immediately complied. Stryyke then informed the player, after receiving the documents confirming his identity, that his account would remain closed and that the decision was final. No explanation was provided to the player on what constituted the alleged "fraudulent activity" and what entitled Stryyke to confiscate the entirety of his balance. This is not the first time Stryyke has cited its terms and conditions to justify theft, as on April 22th the Malta-based sportsbook suspended all bets on an NBA wager claiming that there were suspicious wagering patterns on the game. SBR is following up with Stryyke management.

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5/24/2010 12:50 PM
BetFair removes player funds and closes account
A BetFair (SBR rating A+) player has filed a sportsbook complaint. On May 4th, the player requested a $150 withdrawal to Webmoney, however only $120 was sent to his Webmoney account. The player states he wrote an e-mail to inquire to BetFair about this. At this point, his account was closed. The remaining $150 in his account has not been paid, nor has the player been provided an explanation for the account closure. On May 9th, BetFair closed two player accounts alleging fraudulent activity, but did not share its evidence with SBR. BetFair often cites its data protection act, and generally limits its discussions regarding player complaints to IBAS - the Independent Betting Adjudication Service that settles UK gambling disputes. SBR has written to BetFair to inquire.

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5/23/2010 11:25 AM
BetFirstClass player confirms receiving remainder of balance
The BetFirstClass (SBR rating D) player who was the subject of this month's slow-pay complaint reports has confirmed receiving his remaining $1,472 via Western Union. With this payment, BetFirstClass no longer has any outstanding slow-pay complaints on file. Players in need of assistance, or looking to provide general feedback may write to help@sportsbookreview.com or submit sportsbook assistance forms.

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5/22/2010 09:41 AM
sports-1 Moneybookers withdrawal delays update
A sports-1 (SBR rating B) player from SBR's May 21st report has confirmed receiving payment. He requested €1500 on April 27th via Moneybookers. sports-1 management has stated that all Moneybookers payouts would be cleared by the middle of next week. SBR will update this report.

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5/22/2010 09:37 AM
Casineto player reports a $103 slow-pay
Casineto (SBR rating D-) has received another slow-pay complaint. A player requested a withdrawal to Moneybookers for $103 on April 4th. On May 20th SBR reported that Casineto claimed that all of the then 16 players who filed sportsbook complaints could expect payment by May 28th. Casineto initially projected that payouts would be caught up by the 24th, but is apparently requiring additional time in honor of the "Whitsun (Pentecost" holiday. Casineto now owes 17 players $7190, the first payout request was made in May of 2009.

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5/21/2010 10:00 AM
sports-1 players report Moneybookers slow-pay
sports-1 (SBR rating B) players have reported Moneybookers slow-pay. Player 1 requested $4000 on April 24th. Player 2 requested $3700 on April 26th. Player 3 requested €1500 on April 27th.

Player 2 asked to receive a Western Union payment in light of the Moneybookers delay, but was denied permission. SBR is discussing all three cases with sports-1 management, and inquiring as to why the players cannot opt for a different method given that sports-1 has not been able to complete the payouts in its standard time-frame.

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5/20/2010 03:15 PM
Stryyke management fails to address slow-pays
Stryyke (SBR rating D-) has declined to directly address the slow-pay complaints reported by SBR readers. Stryyke's last communication to SBR was on May 10th and contained a generic message detailing the Malta based sportsbook's intention to allegedly tighten up security measures in verifying accounts. Stryyke has a process it refers to as a "KCY procedure", that can take several months to complete. Although Stryyke will not reveal exactly what the process it is, it appears to be nothing more than verifying whether a drivers license or passport matches the name and details registered to the betting account. This process typically takes one business day for most sportsbooks to complete.

A new Stryyke slow-pay was received today. A player requested €700 on January 30th and has yet to receive his funds. This brings Stryyke debt to 30 players up to €27,449.85. Unpaid withdrawals were requested as far back as 12 months ago.

Stryyke sportsbook:

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5/20/2010 12:06 PM
Casineto updates expected payment time-frame in slow-pay complaints
On May 10th Casineto (SBR rating D-) addressed the then 15 slow-pay complaints reported by users, by stating that all payments would be received by May 24th. Casineto has now revised its time-frame by stating that payments will now be received by May 28th, citing an unspecified national holiday as the reason for the change. SBR will update this report if Casineto fails to meet its new payment time-frame. Casineto is slow-paying 16 players $7087, with one payout requested as early as May of 2009.

Casineto sportsbook:

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5/19/2010 06:47 PM
Player vs Dimeline sportsbook: bonus complaint
A Dimeline sportsbook (SBR rating D) player has written in with a sportsbook dispute. The player joined Dimeline in March of 2009 and received a 100% bonus with a 10X rollover. At the end of April 2009, the player claims the rollover was completed. He requested a withdrawal of £1200 on June 1st 2009. After four months passed by with no payments issued, Dimeline informed the player the check was lost in the mail and that he could begin receiving his funds in £200 increments. The player states he received only £200.

After following up with Dimeline sportsbook, the sportsbook claimed to SBR that the player failed to meet his rollover and was allowed cashouts in error; additionally the player was allegedly double-credited a deposit which went unreported. SBR has asked for Dimeline to send all logs of the player's account adjustments and wagering activity to substantiate its position. SBR will update this report as more information is learned.

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5/18/2010 04:21 PM
BetsportsWeb fails to honor payment plan
In August of 2009, BetsportsWeb (SBR rating D) informed a player with an $8,700 balance that he could only receive $300 in winnings per week. BetsportsWeb last paid the player $100 (instead of the agreed upon $300) on February 9th. Since that time, no additional payments have been made. As of May 12th, the player is still owed $3,500. SBR will update this report.

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5/18/2010 09:37 AM
Mansion88 raises player's limits to £50 in bonus complaint
On May 10th SBR reported on a Mansion88 bonus complaint. A player with £5000 remaining in bonus rollover to fulfill was limited to £5 maximum wagers. After SBR's formal inquiry to Mansion88, the unrated sportsbook raised the player's limits to £50. The player has accepted this outcome as fair and will continue wagering toward his rollover.

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5/17/2010 02:06 PM
Las Vegas sportsbooks: ESPN's "The M" video tour
The following ESPN video takes a tour of the M Casino in Las Vegas, Nevada - the first sportsbook to offer live in-game wagering.

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5/17/2010 09:27 AM
SBR sportsbook Tours: View photos of ActionOnsports
SBR visited the office of ActionOnsports (SBR rating C) for a sportsbook photos tour. ActionOnsports is small, niche sportsbook based in San Jose, Costa Rica. ActionOnsports has been in business since 1999 and online since 2004, and does not accept US players. ActionOnsports caters toward Canadian sports bettors and advertises in Canadian newspapers versus traditional web based marketing. SBR has received little to no feedback from Actiononsports users since it began in 2004. ActionOnsports has been assessed an initial rating of C. | ActionOnsports sportsbook Photo Tour

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5/15/2010 12:16 PM
BetOnline247 refunds deposits of winning players and fails to pay funds
BetOnline247 (SBR rating D-) has refunded a third player's deposit following a payout request. On December 5th a player requested a withdrawal of $508 and was instead credited back only $101 (the amount of his deposit). Following this time BetOnline247 has ignored all of the player's inquiries. This is the third instance of BetOnline247 sportsbook refunding the deposits of winning players and failing to payout their funds. BetOnline247 is operated on the Golden Star Gaming platform. SBR is following up with the software provider to confirm their business relationship with BetOnline247. BetOnline247 has ignored all SBR inquiries, and does not list a public phone number.

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5/14/2010 01:58 PM
Stryyke slow-pay #28 reaches SBR mailbox
Stryyke (SBR rating D-) slow-pay number 28 has reached the SBR mailbox. SBR has published multiple slow-pay complaints against Stryyke that have been submitted by players. In this latest complaint, a Stryyke player requested €675 on March 31st, and €947.35 on May 4th. In an e-mail response to the player touching on the payment delay, Stryyke claimed that they are required to perform a "KYC" procedure - an acronym Stryyke uses to refer to verifying the player's identity. While most sportsbooks are able to match a name from a drivers license to that registered in the player's betting account in as little as one business day, Stryyke has taken upward of several months in multiple cases reported to SBR. Stryyke currently owes 28 players a total of €26,188.65; the earliest payment was requested in May of 2009. | Stryyke forum discussion

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5/13/2010 06:50 PM
Bet911 increases bonuses for deposits on money players will never see
Bet911 (SBR rating F) is still taking deposits a week after admitting on SBRforum that it could no longer afford to pay players, and that the sportsbook was looking for a buyer to take on its debt. Bet911 has been unsuccessful in attracting a potential suitor. The scam sportsbook is now offering 70% cash bonuses with a 14X rollover for all new depositors. Bet911 is on the SBR sportsbook Blacklist. | SBRforum: Bet911 admits to stealing funds

Bet911 Live Chat Transcript

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5/13/2010 01:18 PM
BetsportsWeb player owed $11,352 on payment plan
A BetsportsWeb (SBR rating D) player owed $11,352 is on a payment plan. The player reported receiving $500 today. SBR asked BetsportsWeb as to whether or not there is the possibility the player could receive his full balance in less than 23 months, but to date no response has been given.

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5/13/2010 01:13 PM
CreditWagering player reports a $400 slow-pay
A CreditWagering (SBR rating D-) player has reported a slow-pay for $400. This is the fourth player that has written in to SBR for sportsbook dispute assistance. Four players are owed $4500; with the oldest payment requested on January 9th of 2010. SBR will update this report.

CreditWagering player:

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5/12/2010 07:11 PM
BetsportsWeb player being slow-paid for $170
A BetsportsWeb (SBR rating D) player has filed a sportsbook complaint. The player requested a withdrawal of $170 on April 19th and has yet to receive his funds. SBR is investigating the complaint.

BetsportsWeb player:

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5/12/2010 09:07 AM
WillHill player reports software error transferring to casino
Editor's update: This matter was resolved.

A WillHill (SBR rating A) player has reported that after executing a transfer of £465 from his sportsbook balance into the WillHill instant casino, his casino balance never credited the funds. The player made the transfer on March 29th and has been unable to get the matter resolved with WillHill customer service. SBR is now contacting WillHill on his behalf.

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5/11/2010 04:27 PM
BetOnline247 stalls another player payout
BetOnline247 (unrated) receives another payment complaint. A player requested a $600 withdrawal on February 6th and has yet to receive his funds. The player has stated that multiple e-mails sent to BetOnline247 management have went unanswered. SBR has received two previous payment complaints against BetOnline247 - two players reported having their deposits refunded after making payment requests. BetOnline247 is considered a high-risk sportsbook and should be avoided by players.

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5/11/2010 03:46 PM
Stryyke player reports payment - sportsbook still owes players €24,566
A Stryyke (SBR rating D-) player has confirmed recieving payment today. In December of 2009 the player requested €616.90 from Stryyke. Stryyke still owes 27 players €24,566.30, with the oldest payment request made in May of 2009.

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5/11/2010 02:10 PM
MyBet voids player winnings due to alleged country restriction
A MyBet (unrated) player deposited €300 in April of 2010 and received a bonus of €50.The player increased his balance to €647 before requesting a withdrawal. At this point MyBet confiscated voided €347 in winnings and refunded only the player's €300 deposit. The player signed up from Belarus, which is allegedly on MyBet's list of countries not to accept player's from. After reviewing the MyBet terms and conditions, no such mention of a ban on Belarusia players exists in the "Specific Terms and Conditions for sportsbetting" section. SBR is following up with MyBet.

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5/10/2010 05:39 PM
Stryyke uses technicality rule to void winnings
Stryyke (SBR rating D-) has voided €940 in winnings from a player that requested a payout prior to completing his bonus rollover. Stryyke has yet to explain in detail its policy for deciding what funds come from the bonus and what winnings are won with deposited funds. The sportsbook issued the following statement to SBR today:

Stryyke:

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5/10/2010 05:28 PM
Casineto slow-pays update: $6637 owed to 15 players
Four new Casineto (SBR rating D-) slow-pay complaints have been filed. In SBR's last Casineto update, the sportsbook claimed that the 11 players who filled out sportsbook complaint forms could expect to receive payment by May 25th. Since that report, 4 new payment complaints have been submitted to SBR. Casineto's debt to 15 players is now $6637; with the oldest payment requested in May of 2009.

Casineto player:

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5/10/2010 10:25 AM
BetsportsWeb fails to offer proof in payout dispute
On April 20th, SBR published an update report to a BetsportsWeb slow-pay complaint. BetsportsWeb (SBR rating D+) disputed the sportsbook complaint filed on April 8th by stating that the player failed to provide ID documentation. SBR requested that BetsportsWeb provide proof that such documentation was requested of the player. BetsportsWeb failed to provide any e-mail requests to the player; the only e-mails sent were dated after the complaint was reported by SBR. BetsportsWeb also claimed the player was made aware of the documents required in a telephone call, but there has been no recording made available to SBR. The player denies he was ever informed of the documentation request and has maintained his willingness to provide anything required.

A second player has written in to SBR with a slow-pay complaint against BetsportsWeb. On February 10th he deposited $500 in exchange for a 125% sportsbook bonus with a 15X rollover. He increased his balance to $12,353 before beginning to request weekly payouts in March. The player has received only one payout to date - $500 on March 19th. SBR is following up on the complaint with BetsportsWeb.

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5/8/2010 01:19 PM
Stryyke slowpays: new total €25,183.20
Four new Stryyke (SBR rating D-) payment complaints have been reported. The players are owed a combined €3340. Stryyke has declined to discuss their growing number of withdrawal delays with SBR. In total 32 players have written to SBR for sportsbook dispute assistance with Stryyke. Stryyke's debt to players is now €25,183.20; the earliest payment request was made in May of 2009.

Stryyke player:

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5/7/2010 11:42 AM
BetAfterBet still off-line with players funds
BetAfterBet (SBR rating F) is still off-line with players funds. SBR received 3 sportsbook complaints from BetAfterBet players this week that were never paid their balances. These players are owed €1,592 collectively. SBR has 53 no-pay complaints on file from BetAfterBet players for €41,592

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5/6/2010 01:20 PM
Bet911 announces it is broke and unable to give players their funds
Bet911 (SBR rating F) has announced that their sportsbook is insolvent, and cannot pay winners their balances. Bet911 was the subject of a May 3rd report regarding Moneybookers slow-pay complaints. Moneybookers addressed the report by stating that Bet911 had no money in its merchant account. Bet911 claimed initially on April 29th that fraudulent transactions had taken place from Moneybookers users, and that an internal investigation needed to be completed before payouts could be processed. Today Bet911 retracted that remark by issuing the following statement to players at SBRforum:

Bet911 Robert:
Bet911 has been downgraded to F. SBR is aware of at least one sportsbook looking at the possibility of taking over player balances. Bet911 has a higher than average amount of sharp players that make the acquisition undesirable to most potential suiters. Bet911 has been attempting to partner or sell to another sportsbook for at least the past year. Bet911 offered too-good-to-be-true bonuses in conjunction with reduced juice pricing; a very risky model especially for a sportsbook that has to balance its own costs and processing without the help of a white label host. | SBRforum: Bet911 admits to stealing funds

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5/6/2010 01:06 PM
BetGun sportsbook complaint
A BetGun (SBR rating D+) sportsbook complaint has been received. A player placed a winning parlay bet on Stanley Wawrinka and FC Lorient's ATP Matches which should have paid €453.81. The player logged into his account to check his balance after the parlay bet won and found that his stake was refunded by BetGun. BetGun stated to the player that they reserve the right to cancel wagers. SBR is investigating the complaint.

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5/6/2010 11:01 AM
188Bet player complaint - sportsbook voids balance
A 188Bet (unrated) sportsbook complaint has been received. On May 1st a player deposited via Moneybookers before zeroing out his account. The player then funded twice by debit card for $450 and $400. After placing a few wagers, 188Bet adjusted his balance to zero, then asked the player to provide ID documents. The player obliged and sent his ID right away, but did not respond to 188Bet's request for a bank statement showing his address within a 48 hour window - so 188Bet refunded $450 in deposits to the player's credit card. The player points out that his total deposits for the time period that his deposits were voided in is $850.

SBR is following up with 188Bet.

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5/5/2010 07:28 PM
BetKlass sportsbook complaint
A complaint has been filed against BetKlass sportsbook (unrated). On March 20th a player deposited €899.44 into his account, and as of April 20th received a confirmation that his ID and address documents were approved. After two weeks of play he increased his balance to €1131.71, then requested a withdrawal via Moneybookers on April 24th. BetKlass canceled the withdrawal request and informed the player that more information would be provided to the player in the coming days. As of May 5th no explanation on the withdrawal cancelation has been provided to the player. SBR is following up on the complaint.

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5/4/2010 05:45 PM
BetOnBet (SBR rating F) remains off-line with player funds
BetOnBet (SBR rating F) remains off-line with player funds. The Malta based sportsbook went off-line in August of 2009 and at the time displayed a message to players that complaints could be lodged wth liquidators. Thirty two players filled out sportsbook complaint foms with SBR. BetOnBet owes these players $26,990.

BetOnBet player:

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5/4/2010 10:16 AM
Stryyke sportsbook declines to discuss outstanding slow-pays
Stryyke (SBR rating D-) has declined to discuss the 22 outstanding slow-pays and €18,797.20 in player debt with SBR. Stryyke initially addressed SBR inquiries, the last reported payment from a Stryyke player was on March 3rd. Since this time, Stryyke has objected to the coverage received on SBR and made the decision to withdraw from discussions with SBR regarding player payment delays. Stryyke has claimed that most delays are caused by lengthy verification procedures, volume of withdrawals and the size of their staff. Stryyke is controlled by a marketing company based in Australia although they claim the sportsbook is operated in Malta.

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5/3/2010 05:26 PM
BetCascade - scam sportsbook adds another victim
A BetCascade (SBR rating F) no-pay complaint has been received. A bettor that requested $1,532 in March of 2009 detailed his frustration with the scam sportsbook. BetCascade owes millions of dollars to players, and has turned into a no-pay sportsbook on the worst sportsbooks blacklist. An SBR representative phoned BetCascade posing as a player asking to deposit funds and was provided instructions by BetCascade; additionally, the site has been maintained and still markets toward new depositors, while paying no winners.

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5/3/2010 03:27 PM
Skybook moves to BetPhoenix platform
Skybook (SBR rating B-) has moved to the BetPhoenix (SBR rating B+) platform. SBR will reevaluate Skybook after confirming the business relationship between the two sportsbooks.

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5/1/2010 02:07 PM
SBR Forum Posters' poll Open: SBR posters invited to vote for Top sportsbooks
Through the month of May SBRforum posters are asked to cast their vote for the best bookmakers. Posters are invited to give their top three sportsbooks with their highest rated book first. Six points will be awarded for the first choice, four points for second place and three points for third. After tallying up the final scores, the top five point earners will be displayed at the head of the forum. Vote here!

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4/30/2010 07:10 PM
WSEX slow-pays update
WSEX (SBR rating C-) slow-pay reports have continued to flow into the SBR mailbox. Three new payment complaints were filed with SBR this week. One player requested two payments for $2997 and $2995 in January of 2010. In total 31 unique WSEX slow-pays remain outstanding. WSEX's debt to players has increased to $163,011 with the oldest payout requested in October of 2009. SBR asks that players with open disputes against WSEX fill out a sportsbook complaint form.

Player to WSEX:

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4/29/2010 12:32 PM
BetUS excludes wagers from sportsbook bonus rollover
A BetUS (SBR rating C) bonus complaint has been reported. In January of 2010 a player deposited $2000 with BetUS in exchange for a $700 free-play bonus with a 6 time rollover. After thinking he had cleared the rollover, BetUS instead stated that all wagers placed on non-major soccer leagues would not count toward rollover. Following SBR's inquiry, BetUS stated that the policy was outlined under their free-play wagering rules page. SBR examined the page and found that the only rollover provision was regarding MLB wagers. The page lists no rollover exemption for non-major soccer leagues. sportsbooks must explicitly spell out which leagues or bet types will not count toward fulfilling rollover; in this case BetUS has not done so. SBR is asking BetUS to honor all soccer wagers placed and to update its free-play page with specific rollover terms.

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4/27/2010 03:31 PM
sportsbook.com freezes player's account and refunds deposit
A sportsbook.com (SBR rating D-) player has written in stating that his account was frozen, and deposit refunded. The player had a balance of $3,000; sportsbook.com refunded his $300 deposit. SBR is investigating the complaint.

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4/26/2010 04:37 PM
WagerHub slow-pay complaint
A WagerHub (SBR rating D-) slow-pay complaint has been reported. A player alleges that he initiated a withdrawal of $1400 in December of 2009 and has yet to receive payment. WagerHub was most recently reported on sportsbookReview for their decision to confiscate $1900 in player winnings. WagerHub is on the SBR sportsbook blacklist as an outfit to avoid.

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4/24/2010 10:29 AM
Stryyke confiscates €5,697 from player citing poker chip-dumping
Stryyke (SBR rating D-) has seized a player's €5,697 balance after concluding the player was chip-dumping within Stryyke's poker network. Chip-dumping is the process of intentionally funneling money to other accounts within a poker game, this is typically done between two or more accounts as a way to evade an insufficient deposit, or to circulate ill-gotten funds. SBR has asked Stryyke for evidence and complete game logs to support its claim. This report will be updated. On April 22nd, Stryyke made SBR headlines for a decision to cancel winning bets on an NBA game due to allegedly receiving "suspiciously" lopsided action on the game in their sportsbook. Stryyke's solvency has been under question in recent months as the sportsbook is currently slow-paying 22 players €18,797.20, with the oldest payment requested in May of 2009.

Player:
Stryyke:

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4/23/2010 10:22 AM
Casineto player reports payment after 10 month slow-pay
Casineto (SBR rating D-) has paid a player following a 10 month slow-pay. The player confirmed recieving his $900 withdrawal request to SBR today. Five slow-pay complaints remain open against Casineto; the players are owed $4410 collectively and their payouts were requested ranging from May 2009 to April 1st of 2010. SBR will update as payments are confirmed or new payment complaints are reported. Players with outstanding withdrawal requests at Casineto are asked to fill out a sportsbook complaint form.

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4/23/2010 10:04 AM
Dimeline sportsbook agrees to extend player's rollover time in bonus complaint
Dimeline sportsbook (SBR rating D) has agreed to grant the player from the April 19th bonus complaint an additional 90 days to complete his rollover. On January 5th of 2009 the player deposited €2000 and received a 100% bonus with an 8X rollover. The following January the rollover had still not been completed, and Dimeline then removed the bonus from the player's balance; converting the funds to "free money", which is a commissions-based rewards program. Dimeline maintained that the bonus carried a 3 month rollover requirement. The player flatly denied having been informed of any such requirement. Dimeline was unable to provide conclusive proof that the term was listed on their website at the time. Dimeline currently publishes the 3 month rollover requirement on their bonus promotions page. After discussions with SBR, Dimeline has agreed to credit the player's bonus funds back into his account and to allow him an additional 90 days to complete the rollover.

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4/22/2010 10:37 AM
sportsbetting.com live wagering dispute
A sportsbetting.com (SBR rating C-) live wagering dispute has been received. A player making live wagers on the NHL game bewteen the Buffalo Sabres and Boston Bruins had 4 wagers no-actioned. All 4 wagers were placed in the 3rd period, two of which on the Bruins +1.5 +110 and 2 on the Over 3.5 goals -165. sportsbetting.com stated to the player that the lines were supposed to be offered for the 2nd period, not the 3rd period. The player notes that when the wagers were placed, the game was already in the 3rd period. SBR is investigating the complaint.

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4/21/2010 07:08 PM
BetFirstClass feedback wanted
BetFirstClass (SBR rating D) is now under new management. SBR is interested in hearing from current players about their experiences. A payment complaint was reported earlier today. The last big outstanding slow-pay complaint levied against BetFirstClass was paid following the transitional period to new ownership and management. Players with feedback on their account and payout statuses should write to assistance@sportsbookreview.com, or fill out a sportsbook complaint form. | View full press release.

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4/20/2010 05:41 PM
sportsbetting.com player reports payment
The sportsbetting.com (SBR rating C-) player from SBR's April 12th & April 16th reports has confirmed receiving his $1691 withdrawal request.

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4/20/2010 01:51 PM
BetsportsWeb disputes player's SBR complaint
BetsportsWeb (SBR rating D+) has challenged the accuracy of the SBR report posted on April 8th. The player in the report stated to SBR that he requested a $1000 payment on March 9th, and had yet to receive his funds at the time of filing his SBR complaint. BetsportsWeb has stated that the player had not yet provided any ID documentation, and that his payment request was not processed yet due to this.

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4/20/2010 12:03 PM
Parlaymakers under review
Parlaymakers (unrated) is under review by SBR. The newly launched sportsbook agreed to binding arbitration in the event of any sportsbook complaints submitted to SBR.

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4/19/2010 07:44 PM
BetAtlas players moved to BetHorizon
BetAtlas (SBR rating B-) players have been moved to sister sportsbook BetHorizon (SBR rating B-), under the Horizonsports S.A. platform, which uses BLR Technologies software. The former BetAtlas site now redirects to agent/PPH website Wagergolf.com. Any players with balance discrepancies after logging into BetHorizon are asked to fill out a sportsbook complaint form.

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4/19/2010 03:26 PM
Dimeline sportsbook bonus complaint standstill
No progress has been made in the Dimeline sportsbook (SBR rating D) bonus complaint reported on SBR in March. On January 5th of 2009 a player deposited €2000 with Dimeline and slowly began to wager toward his rollover requirement. On January 1st of 2010 Dimeline removed €4505 in bonus funds from the account citing that the rollover was not met within 3 months of his deposit. The player disputes that the rollover was timed, and has provided an e-mail transcript where the Dimeline sportsbook sales manager reiterated the bonus terms in early 2009 prior to his deposit. No such mention of a 3 month rule was intact. SBR is asking Dimeline sportsbook to return all bonus funds to the player's account and to allow him to resume filling rollover. Any such bonus terms added by Dimeline sportsbook after the player's deposit cannot be applied retroactively.

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4/17/2010 11:45 AM
HeroesCasino will remain off-line
HeroesCasino (SBR rating D-) has failed to consummate a deal with new ownership as expected. HeroesCasino will remain off-line pending a bailout from another sportsbook, or a potential new buyer.

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4/16/2010 12:51 PM
WagerHub confiscates $1900 in winnings
The WagerHub (SBR rating D-) player who was the subject of SBR's March 3rd sportsbook complaint had $1900 in winnings confiscated by WagerHub. Initially the player's account was frozen due to non-recreational play, then WagerHub came forward with allegations that his account was accessed from IP's outside of his geographic location. The player was able to reasonably prove that his account was never controlled by a third party.

The player deposited $500 on January 14th in exchange for a 44% cash bonus and 56% freeplay bonus. The total rollover for the 100% promotion was 10X. When his account was suspended with a balance of $8900, rollover was complete. WagerHub removed $1900 in funds stating that bonuses could not be redeemed by non-recreational players. WagerHub agreed only to pay $5600 to the player. $300 was used in withdrawal fees, and the remaining $1100 was played and lost pending his withdrawal. SBR considers the action of removing winnings from an account that have already been rolled over theft.

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4/16/2010 12:08 PM
sportsbetting.com addresses player complaint
sportsbetting.com (SBR rating C-) has addressed the sportsbook complaint reported on April 12th. sportsbetting.com has stated that the player had mismatching names on the ID documents provided, and took more than a month to reply with the required information, causing the payment delay. sportsbetting.com has stated that the payment was processed as normal after the player's account was verified.

In a second case, a player requested a wire transfer of $1127 on March 26th and has yet to receive his funds. sportsbetting.com has stated the processed wire which left their account is missing, and that it can take up to 4 weeks for the bank to return the money.

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4/14/2010 10:35 AM
BetUS gives ultimatum to player in bonus dispute case
On February 24th SBR reported on a BetUS (SBR rating C) player that was limited to $100 bets while having a rollover of $45,542. SBR has asked BetUS to either increase the players limits on major sports, or allow the player to withdrawal and close the account. On October 1st, the player funded $8700 and received a $3480 freeplay. After clearing nearly $40,000 in rollover he was eventually limited due to what BetUS considered non-recreational play.

BetUS has given the player the following ultimatum:

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4/13/2010 04:07 PM
BetWay account closure complaint
A BetWay (SBR rating D-) complaint has been received. A player with a balance of €1640.50 had his account closed following two other friends allegedly using his PC to place bets with BetWay. The bets in question were not correlated. The player has stated that his deposit has not been returned, and that no furher explanation was provided by BetWay. BetWay's last sportsbook complaint was reported five days ago.

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4/13/2010 02:33 PM
sportsbetting.com.au upgraded from C+ to B-

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4/12/2010 06:12 PM
sportsbetting.com player complaint
A sportsbetting.com (SBR rating C-) payment complaint has been received. Two months ago a player requested a withdrawal of $1691 and was asked to provide credit card documentation before his payout could be processed. The player obliged to all requests. After confirming that the required information was submitted, sportsbetting.com allowed the player to make his withdrawal request, then canceled it after a week claiming that his account hasn't been verified. The player states that he spoke to ten different customer service representatives via the telephone, in addition to numerous live chat requests. SBR is investigating.

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4/10/2010 04:09 PM
Stryyke sportsbook slow-payments update
Stryyke (SBR rating D-) last communicated with SBR regarding the slow-pay complaints reported from players on March 23rd. 16 players are currently owed $15,233.95 with the earliest payment requested in August of 2009.

Stryyke player comments:

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4/10/2010 01:51 PM
Casineto payment complaint remains outstanding
On March 30th SBR reported that a Casineto (SBR rating D-) player had yet to receive his $500 withdrawal. The payment was requested on September 23rd. Casineto has not returned SBR's request for an update. SBR asks all owed Casineto players to fill out the sportsbook complaint form.

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4/10/2010 11:46 AM
BetDOS players concede that funds are stolen
BetDOS (SBR rating F) is believed to be off-line for good after its hosting service was turned off and it failed to secure a new provider. BetDOS sportsbook had already owed 7 people $6,833 at the time it defaulted on its hosting account with International Data Solutions (IDS). BetDOS has been downgraded to F.

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4/9/2010 10:40 AM
Potential Heroes buyer meeting with current ownership this morning
HeroesCasino (SBR rating D-) is still off-line. On March 30th SBR reported that Heroes was attempting to sell the brand. SBR has received confirmation that a potential Heroes buyer is meeting with current ownership this morning. SBR has told Heroes account holders that the odds of the sportsbook coming back online are low despite ongoing discussion. Heroes players that have filled out sportsbook complaint forms are currently owed $78,165.19.

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4/8/2010 06:56 PM
TheGreek sportsbook back on-line
TheGreek (SBR rating A+) sportsbook is back on-line after experiencing technical difficulties related to an ISP outage.

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4/8/2010 06:29 PM
EnterBet payment complaint
An EnterBet (SBR rating D-) slow-pay complaint has been received. The EnterBet player requested payment of $830 three weeks ago, and has been no indication on the status of his payout request. EnterBet is the same sportsbook that stated it would intentionally slowpay correlated parlay players.

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4/8/2010 06:19 PM
BetsportsWeb slowpay complaint
A BetsportsWeb (SBR rating D+) slowpay complaint has been reported. On January 24th a player deposited $1000 via credit card. After waiting for the 45-day hold to expire on credit card deposits, the player requested $1000 on March 9th. The player has yet to receive his funds and has been provided no timeline on payment. BetsportsWeb has recently forced players to accept payment plans.

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4/8/2010 05:26 PM
sportsbook discussion:
SBRforum posters discuss Wagerweb (SBR rating D-) sportsbook.

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4/6/2010 02:54 PM
WagerStreet merges under parent company TheGreek
WagerStreet (SBR rating B+) has officially merged under parent company TheGreek sportsbook (SBR rating A+). TheGreek website asks for WagerStreet players to create a new account using TheGreek login, at which point all balances will be transfered over. Existing Greek customers must email support@thegreek.com with their old WagerStreet details to have the two accounts merged.

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4/6/2010 01:35 PM
BetBoo allegedly changes winning ticket
A BetBoo (unrated) sportsbook complaint has been received. On March 21st a player placed a wager on a soccer match ebtween Vejle and Frederica for €300. After placing the bet, the player took a screenshot of the wager as his custom. The screenshot shows his wager clearly. Two hours after the match ended and his bet should have been settled, the player discovered the wager was canceled and his stake returned. After inquiring with BetBoo, customer service stated that the system displayed the wrong soccer team. The player went back to his account history and found that the ticket had been changed to read Sutjeska Niksic-Frederica instead of the Vejle-Frederica which he bet on and recorded a screencap of. SBR is following up with BetBoo.

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4/5/2010 07:03 PM
Tipico (unrated) sportsbook complaint
A Tipico (unrated) sportsbook complaint has been received. On March 21st a player funded €100 to Tipico and received a bonus of €100. After increasing his balance to €1000 the player asked for a withdrawal. Tipico then requested that he provide ID documents including a copy of the credit card used, ID, and a utility bill. Tipico discovered that the player provided a different utility bill than the one registered to his ID card. The player was reluctant to provide his home address to allegedly prevent his parents from finding out about his activity. The player then supplied his actual utility bill showing his correct address; however Tipico closed the account citing their terms of service. SBR is investigating the complaint.

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4/4/2010 06:22 PM
Unibet sportsbook complaint update
The Unibet (SBR rating B+) sportsbook complaint from SBR's February 26th report remains unresolved. A player opened a second account on February 9th and deposited €300. Unibet discovered the multiple account violation and closed the account. The deposit has still not been returned to Moneybookers.

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3/31/2010 05:22 PM
WSEX payout complaints update
Additional WSEX (SBR rating C-) complaints have been received since SBR's last WSEX slow-pays update. The total amount owed to SBR readers is $137,950. Of those 18 players, the following have requested payments at least two months ago:

Players and amount owed over 3 months: One player owed $27,000 from an October 2009 payment request.
Players and amount owed over 2 months: Seven players a total $12,650 from payment requests made on January 3rd-27th.

WSEX has conceded to SBR that the size of each payment request plays a direct role in current payout times. SBR is continuing to seek updates on behalf of players and monitor WSEX's current position. WSEX was downgraded to the mark of C- on March 25th. SBR readers that are owed by WSEX who have not yet done so are encouraged to file sportsbook complaint forms.

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3/30/2010 06:06 PM
HeroesCasino off-line; attempting sale of brand
HeroesCasino (SBR rating D-) is currently off-line while ownership is attempting to sell the brand. Heroes was the subject of SBR's February 5th report which chronicled Heroes slow-pays; thirteen players have reported being owed $78,165.19. SBR has learned that investors will be meeting in the next week with present HeroesCasino ownership to discuss the potential sale, the sportsbook is expected to be off-line until then.

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3/30/2010 03:18 PM
BetsportsWeb finishes payment installments with player
BetsportsWeb (SBR rating D+) has finished its payment installments to a player that requested $2857 in November 2009. The player was paid between each $150-$250 each installment. SBR reported on March 19th that two other BetsportsWeb players were also being slow-paid for a combined $7,395.

Player comments:

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3/29/2010 07:13 PM
Stryyke slow-pays: €15,233.95 owed to players
Stryyke (SBR rating D) currently owes fifteen players who filed sportsbook complaint forms €15,233.95. Stryyke has not made communication with SBR in the last week. SBR is continuing to press Stryke for answers.

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3/23/2010 07:32 PM
BetDOS update: hosting provider disables sportsbook due to non-payment
Earlier today SBR reported that BetDOS (SBR rating D-) was off-line. SBR later spoke with the hosting company that provides betting software to BetDOS and it was stated that BetDOS was late in providing payment for the hosting services and subsequently disabled. BetDOS has failed to return communication to players or SBR in the last month. SBR considers BetDOS a high risk sportsbook to be avoided by players.

Update: A new BetDOS slowpay complaint has been filed. A player requested 650 GBP on February 21st and has yet to receive his funds or an update from BetDOS.

Player:

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3/23/2010 11:39 AM
BetPresto off-line with players owed
BetPresto (unrated) has been taken off-line. The site was formerly online as Sunderlands sportsbook. On November 30th of 2009 a player requested his €5119.10 balance via bankwire. The funds never arrived. In the beginning of 2010 Sunderlands redirected to BetPresto. The BetPresto homepage now displays the following message:

BetPresto:
Sunderlands/BetPresto has declined to engage in discussions with SBR. Players owed funds from Sunderlands/BetPresto are advised to file sportsbook complaint forms in the event that the off-line sportsbook begins to communicate regarding payouts.

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3/22/2010 07:40 PM
BetDOS users report deactivated account messages
Multiple BetDOS (SBR rating D-) players have written in today stating the sportsbook is displaying a message that their accounts have been deactived. The message is as displayed as follows:

BetDOS:
This message comes on the heels of a number of unanswered complaints levied against BetDOS in the last month. BetDOS players are advised to submit sportsbook complaint reports stating their account status, if any funds are owed, and how long they have been waiting for payment. BetDOS has declined to discuss the details of complaints with SBR. SBR will update this report as BetDOS' status changes.

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3/22/2010 04:36 PM
WSEX payment struggles: payout size determining place in queue
WSEX (SBR rating C) has five outstanding slowpay complaints for a total of $43,000. The oldest payout request was made on October 20th of 2009. WSEX has cleared most payments within 90 days. WSEX paid a player in the last week that requested a $2500 Neteller payment on February 11th. WSEX management has conceded that payment times are dictated by the size of the withdrawal request. SBR is continuing to monitor the situation and asks any players currently owed by WSEX to submit a sportsbook complaint form.

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3/21/2010 12:34 PM
BetTango off-line
BetTango (SBR rating D-) is currently off-line. The player from SBR's January 22nd slowpay report has yet to receive payment. On December 14th he requested a withdrawal of $1,500. The player has a total balance of $9,348.63 with BetTango. BetTango's last listed phone number of 1-866-867-7995 is not functional. SBR will update this report should BetTango come back online. Players that have unpaid balances with BetTango are advised to file a sportsbook complaint form.

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3/19/2010 04:45 PM
BetsportsWeb payment plans
The BetsportsWeb (SBR rating D+) players from SBR's reports the last three months are still on payment plans. The first player requested $5000 in January and has been slowly receiving installments of $750. The second player requested a payout of $2395 on January 27th and has received $300 payments. SBR is in communication with BetsportsWeb on behalf of the players.

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3/18/2010 06:02 PM
BetWay refunds player deposit citing linked accounts
A BetWay (SBR rating D-) player has filed a sportsbook complaint. The player deposited 200 PLN into his account and proceeded to increase it to 350 PLN. The player's account was then closed and his deposit, minus a 10% fee for 'operation cost', was refunded. BetWay stated in a subsequent email to the player that he was linked to a number of other gaming accounts. BetWay did not elaborate. The player adamantly denies having any such connection to any other accounts. SBR is investigating.

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3/12/2010 11:49 AM
BetDOS live help taken off-line
BetDOS (SBR rating D+) has taken its live chat software off-line. The location now contains an image placeholder to purchase live chat software. BetDOS has been unresponsive both to players and SBR inquiries. Players are advised to cease wagering with BetDOS until the sportsbook proves it has the means to pay out winners.

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3/9/2010 11:50 PM
Carib sportsbook downgraded from B+ to B

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3/9/2010 03:26 PM
BetsportsWeb slowpay complaint
A BetsportsWeb (SBR rating D+) slowpay complaint has been filed. In mid-January, a player's account was suspended by BetsportsWeb. The balance held $7500. The player received a $2400 payment via book-to-book transfer. The remaining $5100 has yet to be paid. No indication has been given to the player when the remainder of his balance will be paid. SBR is investigating.

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3/8/2010 09:00 AM
Dimeline bonus dispute update
On 3/3 SBR reported an update to the 3/2 Dimeline sportsbook (SBR rating D) complaint. Dimeline has since retracted their statements that the player received double his signup bonus in error. Dimeline attributes supplying erroneous information due to a mixup in accounts. Both sides agree that rollover has not been completed, however, the player disagrees that Dimeline had a posted rule on completing rollover within 3 months at the time of his deposit in January of 2009. The dispute will remain open until SBR can verify when the rule came into effect via page indexing, which may take up to a year.

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3/3/2010 04:12 PM
Dimeline sportsbook: botched bonus update
Dimeline sportsbook (SBR rating D) addresses bonus complaint SBR reported on March 2nd. On January 5th 2009 a player deposited €2000 in exchange for a €2000 cash bonus with an 8X rollover. The bonus was double credited resulting in the players balance increasing by an extra €4000 in bonus money. The player slowly wagered €20,182 toward his rollover throughout baseball season. On January 1st of 2010 Dimeline removed €4505 in bonus money from the account, leaving the player with his original deposit. Dimeline discovered the crediting error when the player requested Moneybookers payment, additionally, the player was nine months past Dimeline's posted rule on rollover completion time. The rule is stated as follows:
At the time of the adjustment, Dimeline states the player was down $1200. Dimeline has offered to refund the players €2000 deposit in full, noting that any proration of bonus play would leave the player with a significantly less return.

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3/3/2010 12:08 PM
Latest troubled Malta sportsbook appears to be offline
BetAfterBet (SBR rating D-) is currently offline. The sportsbook has accumulated over 50 slowpay complaints for over €40,000 in player funds. The last reported payment by a BetAfterBet player was November 28th of 2009. BetAfterBet's only listed telephone number is "123-456-789", which is a phony line. BetAfterBet has not replied to SBR inquiries. | View BetAfterBet forum complaints.

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3/3/2010 07:13 AM
Stryyke player reports payment; four new slowpay complaints filed
A Stryyke (SBR rating D) player has reported payment of €550. The player requested his payment on February 8th. Stryyke has been inconsistent in paying some players before others, blaming the lengthy delays both on the size of their staff and the 'KCY' procedure, a process whereby Stryyke verifies the identity of the account holder. Such a process typically takes one to two business days at most sportsbooks.

Four new Stryyke slowpay complaints have been filed which were requested from April 15th to June of 2009. The players requested €1000, €1770.48, €500, and €3788 respectively. The new complaints bring Stryyke's total owed figure to players up to €13,393.13 with the earliest payment request made on April 15th 2009. SBR will update this report as more players report payment or more slowpay reports are received. Players that have not yet done so are invited to write to SBR for assistance by submitting a sportsbook complaint form.

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3/2/2010 08:13 PM
Bet911 cancels soccer bet citing bad line
On February 19th a Bet911 (SBR rating C-) player wagered on a Holland soccer match between Eredivisie Roda JC and Hercales. The player bet on Roda JC at +115. Seven minutes prior to the game beginning, Bet911 canceled the play. SBR has confirmed that other sportsbooks, including BetCris (SBR rating A+) opened at +115 before closing at -110. While the wager was voided before the game and cannot be settled, SBR will still speak to Bet911 on the case as they should not penalize players for their oddsmaker being slow to update their offerings - when the line was posted at Bet911 it was inline with the rest of the market.

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3/2/2010 07:39 PM
Dimeline sportsbook bonus complaint
A Dimeline (SBR rating D) bonus complaint has been received. On January 5th of 2009 a player deposited €2000 and received a 100% bonus with an 8X rollover. After slowly clearing €20,182 in rollover, the player logged into his account on January 1st of 2010 and discovered that €4505 was deducted from his gaming account. Dimeline allegedly informed the player the adjustment was made due to the rollover not being filled within one year. The player points out that he still had four days remaining to complete rollover, but raises the point that Dimeline's one year rule was not yet instituted at the time of his deposit. SBR will confirm when the rollover rule came into effect and update this report after speaking with Dimeline management.

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2/27/2010 06:40 AM
Pinnacle sports back on-line
Pinnacle sportsbook (SBR rating A+) came back online shortly at 1:45AM ET. A major power outage in the Curacao hosting facility caused Pinnacle's downtime Friday.

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2/26/2010 08:09 PM
Pinnacle sports downtime update
The hosting facility in Curacao that houses Pinnacle sports (SBR rating A+) servers has experienced a major power outage that has caused Pinnacle's downtime today. The expectation is that Pinnacle will be back online by the morning.

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2/26/2010 03:30 PM
sportsInteraction upgraded from C+ to B-

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2/26/2010 01:38 PM
Pinnacle sports website down
Pinnacle sports (SBR rating A+) website is currently down. SBR is inquiring with Pinnacle on when users should expect the site to be back online.

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2/26/2010 12:14 PM
GolfAndBet; scam sportsbook still taking bets
GolfAndBet (unrated) displays the following message on its webpage to visitors acknowledging that the sportsbook is insolvent.

GolfAndBet homepage message:
Despite this message, which is signed by managing director Stefan Gladh, stating that new deposits would not be accepted, a player wrote to SBR on 2/24 indicating that he deposited €100 on January 25th, and attempted to withdraw winnings on February 5th.

SBR contacted Stefan Gladh asking him to confirm that no new deposits are being taken. Stefan claimed that deposits were not being processed and that the sportsbook is currently looking for investors. This is a direct contradiction of the information SBR received in its player complaint. SBR asks that players owed from when GolfAndBet first displayed its insolvency message file sportsbook complaint reports. GolfAndBet has been added to the SBR sportsbooks ratings guide at F.

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2/25/2010 06:01 PM
Player vs WagerHub: chargeback dispute
A WagerHub (SBR rating D-) player funded his account with $800 via an eWalletxpress deposit. The player states that he bet successfully with WagerHub and increased his balance to between $4-$5000, before the deposit was ruled as being made with insufficient funds. The player states that WagerHub offered him a deal that if he sent $834+ fees via Western Union to cover the deposit he would be allowed to continue betting provided he played for at least 30 days. WagerHub confirmed to SBR that this arrangement was made. The player sent a $900 Western Union to WagerHub and proceeded to increase his account to more than $9,000 before eventually zeroing out his account. The player later wrote to SBR when eWalletxpress informed him that they never received the $900 from the sportsbook. The player covered the second $900 out of pocket to eWalletxpress so that he could reopen his account. SBR is in the process of gathering more information into the chargeback dispute.

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2/25/2010 04:52 PM
Betsafe cancels winning wager due to wrong team listed as home
Betsafe (SBR rating C) has canceled a winning wager on the over 148.5 points in womens Euroleague basketball match. The player bet €50 to win €42.50. Betsafe's reason for the cancelation was the the wrong team was listed as being the home team. The winning bet was canceled after the games completion. BetSafe provided the player the following rule:

SBR asks that bettors that had the losing side of the bet write in for assistance if their bets were settled normally. | sportsbook complaint form

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2/25/2010 03:23 PM
No-Pay sportsbook off-line
No-pay sportsbook BookTheBet (SBR rating F) has went off-line. The scam sportsbook accumulated a number of no-pay complaints which were reported to SBR in the last four years. BookTheBet was downgraded to F in June of 2006. BookTheBet made waves in late 2005 when it offered players stiffed by UWagersports (SBR rating F) 300% 'bailout bonuses'. BookTheBet began to accumulate slowpay complaints which later turned into no pays. The largest documented winner with BookTheBet is a player that has been owed $28,000 since July 3rd of 2006. From SBR cases alone BookTheBet's player debt exceeds $40,000. Sister sportsbook PornSportbook (SBR rating F) is also off-line.

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2/25/2010 07:40 AM
Stryyke management discusses outstanding slowpay cases with SBR
Stryyke (SBR rating D) has discussed the status of outstanding slowpay complaints with SBR. The sportsbook is based in Malta and claims that due to Malta imposed regulations rigorous checks of players accounts must be complete prior to their first payout. The industry standard in verifying a players identity is one to two business days; some Stryyke players have waited months for payment. Stryyke has attributed the payment delays and length of account verification to the size of their staff. SBR asks that Stryyke updates its website with a revised payment timeline and notate the delays involved until the "KCY" procedure is complete. While Stryyke has shaved down the number of their slowpay complaints, new reports have steadily trickled in. SBR last reported on February 23rd that 12 players are owed a collective €8656.65. As of today Stryyke owes €6384.65 to 8 players with the earliest request made on November 2nd.

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2/24/2010 12:38 PM
BetsportsWeb player on payment plan
BetsportsWeb (SBR rating D+) pays $300 to a player that requested a $2022 withdrawal on January 27th. SBR advises players to avoid funding sportsbooks that are unable to pay balances wholly.

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2/22/2010 09:17 AM
Bet1128 Moneybookers dispute: player account suspended
A player has claimed that Bet1128 (SBR rating D+) has suspended his account due to his Moneybookers email address allegedly not matching his sportsbook registered address. The player states the emails are the same or the system would not process the withdrawal request. After disabling the Moneybookers option for his account, Bet1128 proceeded to suspend the bettors account. SBR will inquire on the status of the players account and his funds.

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2/18/2010 04:21 PM
SBR Best Teaser sportsbooks: Basketball prices updated
SBR has updated its prices on the best sportsbook teasers pages. 5Dimes (SBR rating A+) has revamped several prices for their basketball teasers. View list of best football teasers.

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2/18/2010 08:31 AM
Boylesports (unrated) declines to discuss sportsbook complaint
On 2/15 SBR reported that Boylesports (unrated) voided a players winning €20 wager on an Italy Series B soccer match between Gallipoli and Grosseto. SBR followed up on the complaint and inquired to Boylesports about the wager cancelation. Boylesports cited data protection as the reason it could not comment on the case, despite the fact that the player authorized SBR to inquire on his behalf. The soccer match between Gallipoli and Grosseto has come under fire in the last week with at least two confirmed sportsbooks, Boylesports and Interwetten (SBR rating B-) canceling bets on the soccer match due to suspicions of foul play. Top soccer sportsbooks such as Betfair (SBR rating A+) paid all bets as normal in the match.

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2/18/2010 08:18 AM
Stryyke sportsbook slowpays on file
Stryyke (SBR rating D) players have reported 15 payments in the month of February. Stryyke currently owes six players €4962.45 with the oldest payment requested on November 18th. Stryyke maintains that all players are undergoing an account auditing process which includes anti-fraud measures, account verificiation, and other undisclosed analysis. Stryyke has been more active in communications with SBR, which is an encouraging sign for players. Anyone with a current outstanding slowpay against Stryyke is invited to submit a sportsbook complaint form.

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2/17/2010 10:33 AM
Interwetten addresses €6300 canceled bet dispute
Interwetten (SBR rating B-) has addressed the €6300 canceled bet dispute from SBR's 2/15 report. Interwetten has cited third party news sources which chronicled a highly irregular number of bets on a 2-2 exact score outcome on an Italy B Series soccer game between Gallipoli and Grosseto. The score was 2-1 at half when a lopsided number of bets streamed in on the exact outcome. SBR has inquired in discussions with Interwetten whether or not all open bets on the game were voided, or only the wagers on the 2-2 outcome. Interwetten stated that its legal department advised them to not answer these questions. Interwetten, along with all other sportsbooks which serve sports where match fixing has been proven to occur have rules on file enabling them to void all bets in such games. The most ethical course of action when canceling bets on matches determined to be fixed is to void all wagers, not to selectively apply which wagers to settle. Betfair (SBR rating A+) graded all markets normally on the wager. | Interwetten cancels winning bet report.

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2/16/2010 01:34 PM
BetsportsWeb slowpay reported
A BetsportsWeb (SBR rating D+) slowpay has been reported. A player states that he requested $2022 on January 27th. BetsportsWeb informed the player he would only be able to withdraw $300 per week due to "processor problems". To date the player has only been paid $150. A second BetsportsWeb slowpay of $2250 has been pending since December 15th. The player has been paid $450 toward his balance within the last two months. Players that are scheduled for payment installments at sportsbooks are advised to cease wagering until their funds are received in full.

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2/15/2010 10:35 AM
Interwetten voids £6300 winning bet
Interwetten (SBR rating B-) has voided a £6300 winning soccer wager. A player placed a bet on an exact outcome between Gallipoli and Grosseto, Italian B League soccer. Ten hours after the wager was graded the winnings were voided. Interwetten left a note in the player's account citing an error in betting odds. Boylesports (unrated) offered comparable odds as Interwetten on the same wager. SBR is contacting Interwetten to discuss this dispute.

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2/15/2010 08:02 AM
Bets4All still in business; scam sportsbook continues taking bets
Bets4All (SBR rating F) wrote SBR in November of 2008 inquiring about a rating reevaluation. The F rated sportsbook claimed to be under new ownership and inquired if compensation would eliminate forum postings from scorned players. Five players have outstanding no pay complaints against Bets4All with the earliest request made in September of 2008 for a combined €10,201 in funds owed. | Bets4All forum discussion

Bets4All:

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2/15/2010 07:38 AM
New sportsbook from Apex family added to SBR ratings guide
Phoenix Racebook (SBR rating D-) has been added to the SBR ratings guide. The racebook is a member of the Apex sportsbook family, which includes Bet33 (SBR rating D-), CanadasBookie (SBR rating D-), and others. The original Apex sportsbook maintains a rating of F due to shutting its doors in 2004 while in significant player debt, most of which has remained unpaid. Bet33, along with the new wave of Apex financed sportsbooks have kept clean payment histories to this date. Bet33 has vowed that it would reopen old Apex cases and repay its player debt. SBR remains in discussion with Bet33 on old player cases.

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2/14/2010 12:14 PM
BetFirstClass users advised to request funds
BetFirstClass (SBR rating D) and sister sportsbooks downgraded from C to D amid news that the books owner is in US custody. Those who work with the sportsbook group state that BFC "Mike" was wanted, prior to starting his sportsbook, for tax evasion. Representatives for BetFirstClass say it is "business as usual." Players are sure to test that statement with an influx of withdrawal requests. BetFirstClass is a small sportsbook that became known after advertising on a betting forum. To date, there have not been any payout complaints from BetFirstClass players.

Sister BetFirstClass sportsbooks are: Lines2Bet (SBR rating D), Lay104 (SBR rating D).

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2/12/2010 06:56 PM
Dimeline sportsbook removes bonus from players account after 90 days
Dimeline sportsbook (SBR rating D) has allegedly removed $2879 from a players account stating that he did not fulfill his rollover within 90 days. SBR is attempting to make communication with Dimeline to confirm. Dimeline's website states that all rollovers must be completed within 90 days.

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2/11/2010 01:47 PM
SBR discusses Apex player debt with Bet33
In 2004 an Apex sportsbook (SBR rating F) player wrote SBR asking for assistance with a payment plan. In the summer of 2004 Apex officially closed its doors with over six figures in player debt. Apex ownership used the player winnings and founded a new sportsbook, Bet33 (SBR rating D-). Bet33 opened at a rating of F in October 2005. Bet33 did not follow in Apex's footsteps, and after four years of no outstanding slowpay complaints a rating adjustment to D- was made. Bet33 has remained at D- due to the fact that the Apex debt has still not been fully cleared. Bet33 claimed it would pay off the Apex player debt, but thus far has only one confirmed payment to a player for $3000 from SBR's 11/19 report. SBR is currently in discussion with Bet33 on the 2004 complaint and will update this report if any progress is made. Players that have still yet to receive payment from Apex sportsbook are asked to submit sportsbook complaint forms.

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2/9/2010 08:11 AM
Stiffed Apex player hopes for payment by Bet33
A former Apex sportsbook (SBR rating F) player has written in after reading SBR's report on Jupiter sportsbook (SBR rating D-) being added to the SBR sportsbook ratings guide. The player maintained a balance of $13,100 at the time Apex closed shop and walked away with players balances. Apex eventually financed a new venture, Bet33 (SBR rating D-). Bet33 opened at the mark of F, however after four years without a no-pay complaint the rating was reassessed. Bet33 has made promises to SBR that it would reopen Apex cases and use its new resources to pay players. Although Apex sportsbook denied its solvency at the time it shutdown, Bet33 was founded in part by player debt.

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2/8/2010 05:03 PM
GamblersPalace complaints total $6025; five players owed
Five GamblersPalace (SBR rating C) slowpay complaints have been received. Two of the payment requests were made in September of 2009, the other three were initiated in December. A total $6025 is owed to the players. GamblersPalace has in two instances changed bonus terms after the fact and forced players to complete additional rollover. GamblersPalace is a sister sportsbook to SkyTower (SBR rating C).

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2/6/2010 01:07 PM
Bet33 (formerly Apex sportsbook) fails to pay stiffed players
Bet33 (SBR rating D-) management has not kept its promise to repay players who held balances at Apex sportsbook (SBR rating F) at the time the sportsbook flatlined. Unpaid player balances helped create the Bet33 operation, which has the same ownership as the defunct Apex sportsbook. Bet33 was upgraded from F to D- in July of 2009 after there were no nonpayment reports in more than three years.

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2/5/2010 04:06 PM
MyBet (unrated) slowpay reported
A complaint has been filed against MyBet (unrated). A player deposited €20 on January 9th, after 11 days of play his balance increased to €225.80. On January 20th, after supplying ID, he requested a withdrawal to Moneybookers. As of February 5th no payment has been sent. SBR will investigate the claim. | View SBR sportsbook ratings guide

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2/5/2010 03:43 PM
Heroes payment complaint filed
A Heroes (SBR rating D) slowpay complaint has been reported. The player requested a withdrawal of his $3807.19 balance to Moneybookers on August 2009. He states that a total of 10 emails were sent to Heroes, each of which were answered with generic replies that payments would resume soon. Heroes players have filed 13 slowpay complaints with SBR for a total of $78,165.19 in owed funds. In SBR's February 4th report, Heroes claimed that the company was in the process of merging with another gaming firm, which would allegedly give Heroes the ability to pay players. | View February 4th Heroes sportsbook complaint

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2/5/2010 03:31 PM
Stryyke player confirms payment
A Stryyke (SBR rating D) player has confirmed payment. On October 18th the player requested €1299 via Moneybookers. The withdrawal time was attributed to processor delays and a lengthy auditing procedure by Stryyke called a 'KCY' check.

Stryyke:
Stryyke currently owes 10 players €5233.86. Players experiencing payment delays from Stryyke are invited to submit sportsbook complaint forms.

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2/4/2010 07:01 PM
HeroesCasino says new backing will mean ability to pay players
HeroesCasino (SBR rating D) owes 12 players $74,358. The earliest payment request was made on June 3rd. Heroes has not denied its financial hardship to players yet has continued to market itself and look for more customers that it cannot afford to pay. In a letter addressed to a player dated February 3rd, Heroes management alluded to a potential bailout on the horizon which would allow the troubled company to clear up thousands in player debt.

Heroes:
SBR will continue to monitor the situation with Heroes and the alleged upcoming merge. Players that have outstanding balances with Heroes are encouraged to submit sportsbook complaint forms.

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2/4/2010 03:17 PM
Tipico (unrated) player files slowpay complaint
A Tipico (unrated) sportsbook player has filed a slowpay complaint. On January 24th the player requested a €950 bankwire. According to Tipico's website, bankwires normally take between 3 to 7 business days. | View SBR sportsbooks ratings guide

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2/4/2010 07:21 AM
VivaMacau remains offline with player funds
VivaMacau (unrated) remains offline with player funds. SBR has sent multiple inquiries directly to ownership of VivaMacau and has to this point not received a reply. Six complaints have been filed from players that used the lowkey sportsbooks are collectively owed €8315. While VivaMacau ownership has not yet released any official statement regarding the reported six months of downtime, players are still encouraged to file sportsbook complaint forms to log their disputes in the event that VivaMacau surfaces.

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2/3/2010 05:40 PM
BetAfterBet slow pay reported
BetAfterBet's (SBR rating D-) 50th slow pay complaint has been reported. The Malta-based sportsbook has 50 outstanding slowpay complaints dating back to May 10th of 2009. BetAfterBet has declined to discuss the details of the slowpays to SBR. | View BetAfterBet forum discussion

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2/3/2010 12:46 PM
EasyStreet sports - SBR initiates rating coverage at C

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2/3/2010 12:18 PM
EasyStreet sports added to sportsbook ratings guide at C
EasyStreet sports (SBR rating C) has been added to the sportsbook ratings guide. EasyStreet is comprised of the same management which sold the original BetOnline to BestLine sports in April of 2007. EasyStreet remains headquartered in the same building in San Jose, Costa Rica.

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2/1/2010 10:11 AM
WagerHub confiscates $8,200 in player winnings citing nonrecreational play
WagerHub (unrated) has confiscated $8,200 in player winnings citing nonrecreational play. On January 14th a player funded $500 to his WagerHub account by credit card. After one week of play his account balance increased to $6,000. On January 22nd the player was sent an email that he was being limited to $250 per wager. The player continued to bet with his new limits and increased his balance to $8,200. WagerHub then closed the account stating that the bets were nonrecreational, and that the $500 deposit would be refunded. SBR considers the action theft and will communicate this point to WagerHub. | View full WagerHub sportsbook complaint.

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2/1/2010 09:19 AM
Stryyke slowpays: four sportsbook complaints filed
Four new Stryyke (SBR rating D) slowpay complaints have been reported totaling €1261.50 in owed player funds. Over the last four weeks, Stryyke players have reported being owed €4969.31 with payments requested as early as October 18th.

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1/31/2010 04:11 PM
Bet911 (SBR rating C-) bonus complaint filed
A Bet911 (SBR rating C-) player has filed a sportsbook bonus complaint. After placing two wagers Bet911 limited the player to $25 across the board while still having $4K remaining in rollover. SBR will followup on the case with Bet911.

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1/29/2010 06:33 PM
Six new Stryyke slow payment complaints filed
Six new Stryyke (SBR rating D) slow payment complaints have been filed with sportsBookReview. The oldest payment request was made on October 18th for €1299. Two of the payouts were requested in November for a total €1532 in owed funds, with the remaining three requested in December and January. The total amount Stryyke owes to the six players is €3707. This brings the figure of total funds owed players that have filed complaints with SBR up to €14,042. Fifteen players have outstanding disputes against Stryyke.

Stryyke:

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1/29/2010 04:49 PM
WagerHub supplies erroneous Moneygram instructions to player two times
On December 21st, a player requested a $1400 withdrawal from WagerHub (unrated). On December 23rd WagerHub provided the player with a reference number which Moneygram rejected as being nonexistant. The following day WagerHub again supplied the player with a nonexistant Moneygram reference number. WagerHub refused to discuss the details of the invalid Moneygram reference numbers with SBR, but did state that the player would have a payment sent on January 19th. No such payment was made. Players with disputes against WagerHub may submit a sportsbook complaint form.

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1/28/2010 06:44 PM
Stryyke slow pay problems
A new Stryyke (SBR rating D) slow pay has been reported. A player withdrew €246 on January 1st and receieved an automated message that the payment would be processed soon. Eight Stryyke slow pay cases are outstanding with the earliest payout request made on September 1st. The total amount of player funds owed is €10,335. Stryyke players with complaints are invited to submit sportsbook complaint forms. | View Stryyke forum discussion

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1/27/2010 10:22 AM
Bet Tango added to SBR rating guide at D-
Bet Tango has been added to the SBR sportsbooks Rating Guide at D-. SBR is currently speaking to BetTango's former hosting provider, Metallic sports, who are willing to address any player balances held when the sportsbook was using its services. Metallic last hosted BetTango on October 22nd. SBR is attempting to speak with the current host provider. Sources tell SBR that the two owner partners claim to have passed the sportsbook on to a new party "who were supposed to take care of all players". SBR has received four player complaints from Bet Tango users that have reported being owed $3400 since as early as November 1st. One player requested $1500 on December 15th and holds a $9348.63 balance with Bet Tango.

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1/26/2010 09:58 PM
Stryyke players hit SBR message board with slow pay complaints
SBR has reported on multiple Stryyke (SBR rating D) slow pay cases in the last three months. Stryyke initially began to work with SBR on handling complaints but as of the last two months discussion has slowed, adding to player speculation that the Malta based sportsbook is experiencing financial hardship. One SBRforum reader detailed being owed €200 since December 11th. SBR will continue its efforts to reach Stryyke and will update its report when more information becomes available. | View Stryyke forum discussion.

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1/22/2010 09:37 AM
BetTango (unrated) payment complaint
A Bet Tango (unrated) player has written to SBR with a payment complaint. On December 14th the player made a payout request and has since not received his funds. Additionally, shortly after making the payment request the player has been locked out of his account. The player discovered Bet Tango via a Moneybookers promotion. SBR will investigate into the complaint and Bet Tango further. If any player has feedback or a similar payment complaint against Bet Tango, file a sportsbook complaint form.

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1/20/2010 03:44 PM
sportsbook book-to-book transfer changes
BetPhoenix (SBR rating B+) and Youwager (SBR rating B) have agreed to begin book-to-book player transfers. BetPhoenix tells SBR they will soon begin transfers with other major sportsbooks but are no longer transferring to or from Matchbook (SBR rating B-).

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1/20/2010 03:17 PM
BetsportsWeb slow pay
A BetsportsWeb (SBR rating D+) slow pay complaint has been received. A player requested a $2700 payout on December 15th. BetsportsWeb stated it would send a moneygram for the total amount by December 18th. The funds were not sent. SBR is investigating the complaint further and will update once more information is learned.

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1/19/2010 05:38 PM
Slowpay sportsbooks with shared management
BetMonte (SBR rating D+) and BetDos (SBR rating D+) have both accumulated payout complaints this month. The Costa Rica based sportsbooks operate on the same platform. SBR has confirmed that one log-in works at both places. BetMonte has owed a player $7,064 since October 15th. BetDos has recently rejected three payouts totaling $3285 citing that an ownership change is forcing all players to complete a one-time rollover of their funds. SBR asks that players who have payout complaints against either brand file a sportsbook complaint form. | View BetMonte complaint; BetDos complaint.

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1/19/2010 11:55 AM
BetDos forcing players to complete one-time rollover prior to withdrawal
Three BetDos (SBR rating D+) slow pays have been received totaling $3285. The funds were requested on December 10th, January 4th, and January 12th. BetDos has stated to players that the sportsboook transferred to new ownership on January 15th and due to this all balance holders must complete a one-time rollover of their account balance before submitting a payout request. There has been no official statement or press release notating any ownership change at BetDos. The Costa Rica based sportsbook does not have a published phone number.

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1/18/2010 04:48 PM
BetPresto update
On 1/15 SBR reported that a BetPresto (unrated) player filed a sportsbook complaint form stating that a wager placed January 10th was yet to be graded. SBR contacted BetPresto to inquire, the bet was then graded. | View initial BetPresto report

Player comments:

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1/18/2010 12:54 PM
WSEX: Slow pay update
WSEX (SBR rating C) currently owes six players that have reported being slow-paid $61,250. The requests were made as early as October of 2009. WSEX has not provided a time-line on when these players will be paid. Thirty players have confirmed $100,000 in payment from through their communication with SBR. According to WSEX management, the standard wait time for a regular mail check is thirty business days. SBR will update this report when payment is reported or new cases come in. If you have waited beyond thirty business days for payment from WSEX, please file a sportsbook complaint form. | View WSEX forum discussion

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1/18/2010 09:09 AM
Jupitersportsbook enters the SBR Rating Guide at D-
Jupitersportsbook (SBR rating D-) is a sister book to Bet33 (SBR rating D-). Although the Bet33 brands have not failed to pay a player since their inception, they maintain low ratings due to the fact they were founded with capital derived from defunct sportsbook Apex sports (SBR rating F) which closed doors while owing many players. Apex insisted at the time that they were insolvent.

From SBR's 11/19 report on Apex sportsbook paying a player after five years:

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1/16/2010 01:12 PM
Bet911 player submits bonus complaint
A Bet911 (SBR rating C-) player has submitted a bonus complaint. The player deposited £500 for a 25% reload bonus promotion. After winning his first few wagers, the player was limited to £5 max wagers across the board. Bet911 is asking that the player forgo his bonus and 25% of his winnings should he not wish to attempt to fulfill his rollover at such paltry limits. SBR will address this complaint with Bet911 and make the point that if the sportsbook does not want the player's action and will refuse to grant fair limits to allow the player to complete the rollover, that he is allowed to cash out and only give up a prorated portion of his bonus itself - not winnings derived from the bonus. SBR will update this report.

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1/15/2010 07:39 AM
BetAfterBet payment complaint
A BetAfterBet (SBR rating D-) payment complaint has been filed. This marks the 49th slow pay complaint levied against the Malta-based sportsbook since the fall of 2009. BetAfterBet owes a reported €33,881 to players with the oldest payout requested May 10th. BetAfterBet lists a phony telephone number on its website of "123-456-789", which has added to the belief that the sportsbook does not seek to follow through with player inquiries. Despite several communication requests by SBR, BetAfterBet has refused to comment on the collection of payment complaints creating reasonable doubt in player's minds that the wait for their funds is not near an end. SBR has built a case list of BetAfterBet complaints and will continue to make this list available to BetAfterBet as new complaints are filed. If a player has not yet done so, file a sportsbook complaint form.

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1/14/2010 03:11 PM
VivaMacau update: sportsbook still offline with player funds
Two new VivaMacau (unrated) complaints have been received since SBR's report on 1/12. VivaMacau has been offline with player funds in limbo for more than two weeks. | View full VivaMacau player complaints.

Player comments:

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1/14/2010 10:11 AM
sportsInteraction upgraded from C- to C+

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1/14/2010 08:21 AM
BetMonte stalls player for a $7,064 payout
BetMonte (unrated) has stalled a player for a $7,064 payout since October 15th. As of January 13th, the player has not receive any payment. BetMonte initially claimed that the payout was delayed due to a large amount of funds stolen from the sportsbook. As time progressed, BetMonte continued to claim that a check would be sent soon, setting different deadlines all of which were not honored. The player found BetMonte through the sports handicapping service JrTips.com which promoted BetMonte as a top sportsbook. Players should be advised that such services generally have loose standards as to the quality of sportsbooks promoted. If any other player is also being slow or no-paid by BetMonte, please file a sportsbook complaint form.

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1/13/2010 11:12 AM
Dimeline suspends winning player's account
Dimeline sportsbook (SBR rating D) has suspended a winning player's account with a balance of $6950. The player deposited $750 and received a 100% bonus. On November 30th, Dimeline informed the player upon his request that 22/30K of the rollover was filled. On December 23rd the player proceeded to make a withdrawal request after a member of Dimeline staff confirmed his rollover was finished. On December 27th the player received an email that his cash out was not processed due to needing to wager an additional 20K. The player did not protest and chose to continue wagering with Dimeline. On January 2nd, after making another 9K in wagers, the account was disabled without notice being given to the player. SBR has contacted Dimeline to discuss this case.

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1/13/2010 09:45 AM
Bet911 stands by decision to retroactively change agreed upon bonus terms
On 1/12, SBR reported that Bet911 (SBR rating C-) declined to process the withdrawal request of a player citing that he had not fulfilled his rollover request. Through discussion with the player and Bet911, SBR discovered that the player wagered "six-packs", or daily perks, in his process of completing rollover. At the time the bonus was accepted from then manager Carl, the wagers were counted as eligible play. Bet911 has conceded that it never updated its website after November 1st when it states that the decision was made to discontinue counting the daily perk wagers toward the initial bonus promotion, but feels within its right to do so as the terms of service grant the sportsbook total control to change any offering without prior notice. Many sportsbooks have such rules in-print, yet the application of the rule in this instance is unfair to the player. SBR has asked Bet911 to reconsider its decision and to honor the agreed upon bonus terms.

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1/12/2010 05:20 PM
sportsInteraction cooperates with SBR in confiscation investigations
sportsInteraction (SBR rating C-) addresses a sportsbook dispute from June 2007 . In that dispute, SIA closed a player's account for excessive winnings, then accidentally reopened the account. The player went on to win an additional $15,000. SIA canceled the player's winnings which prompted a rating downgrade to D+.

sportsBookReview and sportsInteraction have discussed this dispute over the past two years via hundreds of emails, multiple teleconferences, both with SIA management and with the player. SIA established that the account was being controlled by a third party; a third party whose account was also closed for excessive winnings. The person owning the account in this dispute resided in England, and made deposits and withdrawals from that location. All bets were placed from Canda, despite the account owner spending a majority of time in England while the bets were placed. SIA has proven the account was accessed from an IP address shared by the third party. SIA was able to demonstrate irrefutable connections between the two players. SIA has requested that SBR not disclose its investigative methods to prevent compromising future fraud cases. Once SIA proved that the account was fraudulent, SBR agreed with the decision to confiscate winnings.

SBR's Justin worked the case.

Justin: "sportsInteraction has made great strides in its management, customer service and fraud prevention over the last three years including the implementation of several changes to its rules and procedures recommended by SBR to avoid disputes. This long-outstanding dispute represented the single worst issue I have ever tried to tackle with this sportsbook. Its resolution is a high-point in the massive amount of manpower spent. While the confiscation of winnings on fair bets is never, it was understandable in this situation.”

Case #2.

SIA reverses $1700 winnings confiscation. On October 21st, a player wrote SBR stating that his account was closed and winnings confiscated. SIA demonstrated that in one instance, two accounts made the same wager from the same IP address. The second account was opened at the friend's house, and had no other IP addresses associated with it. SIA noted that while the players were in violation of SIA's terms and conditions by operating two accounts from the same IP, they decided to give the player's the benefit of the doubt in the action not being maliciously taken to circumvent house rules.

Case #3

SIA confiscates €639 citing identity fraud. On August 10th, a player wrote SBR indicating account closure and funds confiscation. SIA proved that the passport submitted was forged. The player did not dispute the finding. SBR agreed with sportsInteraction's decision to confiscate winnings.

Case #4

SIA confiscates $9000 from player, citing multiple accounts and chargebacks. On November 5th, a player wrote SBR stating that his account was closed and winnings confiscated. Both player and sportsbook agreed on the facts: the account was opened on March 3rd 2009, deposited $750 via ACH; and the account's balance was lost in bets. The player's deposits bounced, resulting in a negative sportsbook balance. In November of 2009, the player proceeded to open an additional account with SIA using his middle name as a last name, and using a different street address. The player won several parlays and increased his balance to roughly $10,000. SBR agreed with SIA's decision to confiscate winnings. SIA's terms and conditions disallow a person from opening multiple accounts. In this instance, the player circumvented the negative figure on his account from his first chargeback, and was a high risk to chargeback a second time should his parlays have lost.

Case #5

SIA reverses $5784 winnings confiscation. On October 27th, a player wrote SBR indicating his account was closed with his funds confiscated. SIA originally stated that the player's documents were forged and suspected that the account was being controlled by a previously restricted player. The player produced a barrage of identification documents and cleared his account.

Case #6

SIA confiscates $1167 citing identity fraud. On June 25th, a player wrote SBR stating his account was closed and winnings removed. SIA documented that the person making the deposit was a former player that had outstanding chargebacks with another account. The bank card used to make the deposit was not authorized for use by the account holder. The player submitted a forged bank card image to circumvent this. SBR agreed with SIA's decision to confiscate winnings.

report written by Justin of sportsBookReview team.

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1/12/2010 10:54 AM
SBR readers report VivaMacau offline with player funds
SBR Forum readers have reported VivaMacau (unrated) downtime. The Costa Rican based sportsbook has been down for at least two weeks. The website displays a mainenance announcement message and asks for inquiries to be directed to CS@vivamacau.com. SBR asks that players with balances at VivaMacau file sportsbook complaints to log their information. SBR will update report when contact with the sportsbook is made.

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1/11/2010 05:42 PM
Enterbet player reports a slow pay
An Enterbet (SBR rating D-) player has filed a slow pay complaint. The player requested $1500 on November 29th, and has not received payment since. SBR will contact Enterbet to inquire as to his payment status. Enterbet is part of the GoToEntertainment family of sportsbooks, which also houses slow-pay sportsbook GoToCasino (SBR rating D-).

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1/11/2010 07:56 AM
IASbet returns balance to player's Moneybookers account
On 12/9 SBR reported that IASbet.com (SBR rating B) closed a player's account and refunded a €4,000 deposit to Moneybookers. Moneybookers subsequently returned the deposit to IASbet after also closing his account. InternationalAllsports refused to send the withdrawal to any other payment method except Moneybookers, which was the source of deposit. SBR launched an inquiry with Moneybookers, the account was then reinstated. IASbet then returned the €4,000 balance to Moneybookers. | View initial IASbet report

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1/10/2010 01:32 AM
SBG Global reverses decision to cancel wager
SBG Global (SBR rating D-) has reversed its decision to cancel a Formula 1 racing future. The decision was initially outlined in SBR's April 22nd report. Three players wagered Jenson Button at 70-1 to win the Formula 1 World Championship. At the time the wagers were placed, other sportsbooks offered similar odds. SBG Global voided the bets and offered the players the wager at reduced odds - all but one player, who wagered $200 to win $14,000, accepted the deal. SBG Global has decided to honor the player's wager and agreed to pay the full $14,000. SBR will update this report pending the player's confirmation. The dispute was handled by new customer service manager, Juan Romano. | View original SBG Global report.

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1/9/2010 11:24 AM
Casineto player confirms payment
A Casineto (SBR rating D-) player has reported payment of $858. The payment request was made on September 22nd. Players that are being slow paid by Casineto are encouraged to file sportsbook complaints.

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1/8/2010 08:12 AM
LasPalmas, Ehorse, BetCanadian players confirm payment
Players at LasPalmas, eHorse, and BetCanadian have confirmed payment. On 12/27 SBR broke the news that the aforementioned Horizon Twenty brands were acquired by Bookmaker.com (SBR rating A+). SBR readers that had filed complaints last year against the LasPalmas Group and its sister sportsbooks have confirmed over $54,000 in payments since the acquisition. Bookmaker's financial security provides security to the LasPalmas brands. LasPalmas, eHorse, and BetCanadian have been upgraded to the mark of B.

Player:

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1/6/2010 07:47 AM
WagerWeb (SBR rating C-) confiscation of $9578.60 determined to be theft.
On December 21, 2009, SBR provided an update on this dispute. WagerWeb claimed that the player won a net of $9578.60 on correlated parlays, and that it had warned the player not to make this type of wager in the past. WagerWeb seized this money from the player's balance. SBR asked the sportsbook to, at minimum, provide proof that the player was warned, but was unable to.

The player provided a wager log that shows he started betting on August 23rd, 2009. From August 23 to October 24th, 2009, the player put in numerous bets consisting of mostly correlated parlays. The player lost and made redeposits on September 26th, October 4th and October 17th, 2009. With each redeposit, WagerWeb reviewed his play and gave him deposit bonuses. At one point, the player was down $11,000 betting correlated parlays (which WagerWeb was allowing during the losing streak). The player did not move past even until October 24th, at which point he was showing a net win of $3752. Correlated parlays accounted for a net win of $4302.

If WagerWeb had only confiscated $4302 (the player's net win from correlated parlays), it still would have been an unjust confiscation. Although WagerWeb's rule states that it does not accept correlated parlays, it had no problem honoring them when this player (and other players) were losing for months. WagerWeb's software permits line managers to designate what games are eligible for same-game parlays - if WagerWeb did not want to accept correlated parlays, it could have set its software to disallow any bet type it did not want. WagerWeb's selective enforcement of this rule allows it to free-roll players as evident by at one-time beating this player out of $11,000. Any practice that allows a book to accept wagers the sportsbook can win, but the player cannot is unfair and unethical.

In addition to confiscating $4302 from the player's net win in correlated parlays, it stole another $5276.60. When it was pointed out to WagerWeb that the player won only $4302 from correlated parlays, it made no attempt to justify the additional theft.

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1/3/2010 10:48 PM
Atotalsportsbook enters the SBR rating guide at F. Atotalsportsbook is a new sportsbook from the Costa Rica-based EZ sports Group. All EZ sports-affiliated books currently carry an F rating due to refusing to honor big winning wagers in the past.

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1/1/2010 06:05 PM
Enterbet (SBR rating D-) payout delay
The Enterbet (SBR rating D-) player from the September 25th report has written in to update SBR that he has not received any payment toward his $19522.33 owed since June of 2008, when he last received $250. SBR advises the players with balances at Enterbet cease wagering whilst their funds are still in limbo. It is not uncommon for a sportsbook to continue to delay players that have shown a propensity to bet through alleged processor problems.

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12/30/2009 01:25 PM
Congrats to 256 Man Handicapping Tourney players
SBRforum's 256 Man Handicapping Tournament is in its Sweet 16 round. The contest boasts a $6,000 total prize-pool and was free to enter. SBRpicks.com is home to many free handicapping contests that register daily. | View free sports contests forum

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12/28/2009 03:56 PM
sports.com Moneybookers payout complaint
A sports.com (SBR rating D-) Moneybookers complaint has been received. A player states that his payment request of $315.88 has been delayed multiple times and that all required ID documents were made available to the sportsbook. sports.com is part of the Jazette sportsbook Family.

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12/28/2009 12:41 AM
LasPalmas sportsbook upgraded from C to B

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12/27/2009 11:57 PM
Bookmaker.com Group Acquires LasPalmas
Bookmaker (SBR rating A+) CEO Mickey Richardson tells SBR that the acquisition of Las Palmas (SBR rating B) and sister sportsbooks has been completed. Las Palmas and its parent company Horizon20 have been a successful brand since 2001 through 2008. At the start of 2009 some players experienced payout delays and SBR readers reported over $120,000 in delinquent payout requests. Those players have already began receiving their funds and are now able to make additional withdrawal requests. Bookmaker also tells SBR that it will keep the brands, which it now fully owns, and bring them to the level of service players expect from a Bookmaker/BetCRIS product. Las Palmas' SBR rating peaked at B in 2008 before its players first reported negative feedback. Bookmaker has acquired many brands that have needed aid over the years. | Full Press Release: Bookmaker announces acquisition of Las Palmas.

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12/23/2009 01:09 PM
LasPalmas sportsbook upgraded from D to C

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12/22/2009 12:33 PM
New Dimeline sportsbook slow pay
A Dimeline sportsbook (SBR rating D) slow pay complaint has been filed with SBR. A player requested $1800 via check on October 21st. His request is still pending. The player describes attempting to withdraw $2000 prior to this request by Moneybookers, that request was cancelled as Dimeline has experienced difficulty paying customers out via Moneybookers. SBR will speak with Dimeline for an update on this latest slow pay complaint. One other player is waiting for a $4000 payout. Dimeline has stated that player should receive a check by the first week in January.

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12/20/2009 12:14 AM
Linesmaker (SBR rating C-) website down
Linesmaker (SBR rating C-) has been down for the past 48 hours. Linesmaker staff has attributed the downtime to connectivity issues with its network service provider. Players can contact Linesmaker to attain the address for its mirror site to place bets while the main site is down. Linesmaker.com is a member of the Jazette family of sportsbooks.

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12/17/2009 12:19 PM
BalkanBet rating initiated at C-
Editor's update: BalkanBet is now operating as EFBet.

BalkanBet (SBR rating C-) has been added to the SBR sportsbook rating guide. BalkanBet's sportsbook has been in operation since June 7th of 2008. US, Maltese, and Macedonian residents are not permitted to open an account with BalkanBet. The sportsbook is located in Malta and licensed by the Loterries and Gaming Authority (LGA) of Malta. Players should be advised that multiple high-risk, slow-pay sportsbooks have emerged from Malta in recent years, such as the now defunct BetOnBet (SBR rating F), BetChance (SBR rating F), and slow pay sportsbook BetAfterBet (SBR rating D-).

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12/16/2009 10:01 AM
BetsportsWeb whittles down slow pay amount
On December 8th SBR reported that BetsportsWeb (SBR rating D+) owed three players a total of $26,345. BetsportsWeb has since issued two payouts to those players; one of which was paid his balance of $8135 via book-to-book transfer, another a $500 payment toward his $3300 requested payout. BetsportsWeb still owes two players $17,710 with the oldest withdrawal request initiated in August.

BetsportsWeb (SBR rating D+) has paid one player his balance of $8135 via book to book transfer. BetsportsWeb

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12/14/2009 12:48 PM
WagerWeb selectively enforcing rule on correlated parlays
On December 7th, WagerWeb (SBR rating C) confiscated $9578.60 from a player, citing their rule against correlated paralys. WagerWeb does not restrict correlated parlays from being accepted via the software, and has admitted to SBR that the rule is selectively enforced. WagerWeb claims the player was warned not to continue placing correlated parlays and that the player ignored the warning. The player denies ever receiving a warning. WagerWeb's selective enforcement allows it to keep winnings from losing players, and confiscate funds from winners. This is a clear case of theft by WagerWeb similar to the unresolved complaints of sportsbook.com (SBR rating D-). WagerWeb also has a history of confiscating winnings citing rules after a players funds have won for a period of time and funds have been at risk. SBR will update this report pending further discussion with WagerWeb management.

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12/13/2009 11:38 PM
Lay104 enters the SBR rating guide at D+.
The new reduced juice sportsbook is a sister book of BetFirstClass (SBR rating C-). The discounted vig booking model is one of the hardest to sustain, even at -107. Many have tried and very few have survived. As with all businesses the most necessary ingredient with low sales margins is high volume. Unlike Pinnacle (SBR rating A+) and Betfair (SBR rating A+), this is something Lay104 does not have. SBR would expect the group to close the brand if it gained enough popularity and active players to show long term financial forecasts.

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12/9/2009 06:12 PM
Moneybookers reverses players balance to IASbet following fall account closure
On September 5th, IASbet (SBR rating B) closed a player's account and refunded a €4,000 deposit to Moneybookers. International All sports claimed the player wagered in 'shared environments' and refused to elaborate further. The player reported today that Moneybookers closed his account and cancelled all transactions of the last 6 weeks. €4,000 was returned to IASBet.com. SBR will investigate into what caused the once deposited funds to be credited back to the sportsbook.

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12/8/2009 06:48 PM
BetsportsWeb slow-pay reports
BetssportsWeb (SBR rating D+) has three slow-pay complaints which have been filed with SBR. Three players are owed a total of $26,435. The oldest payment request was made in August. BetsportsWeb has stated that it would attempt to pay players in installments, but for the past three weeks has not done so. BetsportsWeb initially pinned the blame on processor problems, but now appears to be insolvent - BetsportsWeb is unable to do book to book transfers with other sportsbooks based in Costa Rica.

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12/8/2009 12:29 PM
Scam sportsbook pays player
Legendssportsbook (SBR rating D-) has allegedly returned the $500 deposit to the player who came across their site from his mobile phone believing it to be Legends (SBR rating A+). The player provided his gaming account to the sportsbook whose ownership is that of the F rated Apex sports, the clerk acted like the player already had an account and provided WU instructions. | View initial scam report

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12/6/2009 11:01 PM
Lines2Bet added to SBR Rating Guide
Lines2bet.com, which was recently acquired by BetFirstClass (SBR rating C-), has been added to the SBR Rating Guide at D+. The new sportsbook was previously using the turnkey services of BetEagle (SBR rating D+).

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12/4/2009 10:08 AM
Scam sportsbook adds another victim
Legendssportsbook (SBR rating D-) has snagged another victim. A player googled Legends, intending to find Legends (SBR rating A+), but instead came across the impersonating sportsbook Legendssportsbook, which is operated by Robbie, formerly of defunct Apex sports (SBR rating F). The player provided his real Legends account and was given Western Union instructions. The player then sent $500 to the fake Legends before realizing his error. SBR expects the scam sportsbook to credit the player his $500.

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12/2/2009 04:56 PM
BetAfterBet update
BetAfterBet (SBR rating D) slow pay complaint #46 & 47 have been filed. A player requested a €7103 payment on August 6th and is yet to receive his funds. A second player requested €1200 last week. BetAfterBet now has €48,194 worth of outstanding slow pay complaints. Players are encouraged to submit sportsbook complaint forms.
Edit: The correct outstanding amount owed is €32,418 - conversion error.

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12/2/2009 09:35 AM
Dimeline sportsbook bonus confiscation update
Dimeline sportsbook (SBR rating D) has refused to pay a $2000 cash bonus which was confiscated from a winning player on May 1st. In SBR's initial report, it was stated that Dimeline confiscated the $2000 bonus due to non-recreational play. The player funded his Dimeline account on March 22nd with $3100 via Moneybookers. He was then credited a $2000 bonus. The player placed $38,160 in action before Dimeline suspended his account on May 1st, cited steam play, confiscated the bonus, and invalidated a large % of his rollover as his play included MLB moneyline favorites greater than -150. The player's balance after the bonus confiscation was $13,000. Dimeline imposed a new rollover on the player, which he later met. The player cashed out $9976 over the past two months as Dimeline has meted out their ongoing slowpays. Dimeline has refused to credit the player the $2,000 bonus.

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11/30/2009 05:40 PM
Heroes slow pay amount increases to $70,187
In the last Heroes (SBR rating D+) update, SBR reported that Heroes owed four players $19,942. Neither players nor Heroes management have confirmed payment. Since that time, new Heroes slow pay reports have been filed increasing the slow pay amount to $70,187. SBR will update this report as players confirm payment or if new complaints are filed. Players that are being slow paid by HeroesCasino are advised to file sportsbook complaints.

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11/28/2009 11:26 AM
Dimeline sportsbook reports payment
Dimeline sportsbook (SBR rating D) has reported that $1,980 has been paid to a player that requested his payout in June of 2009. Dimeline has also stated that $4,000 was placed back into the gaming account of a player that requested $4,000 in two transactions back in May of 2009 - the checks never arrived. Dimeline has attributed the check situation to the loss of multiple credit card processors over the summer. The player has two $2000 checks in the processing queue. SBR will update this report pending players confirmation. Dimeline currently has one outstanding slowpay complaint in the amount of $4,000 for two payments requested in June of 2009. Dimeline has stated this player's first withdrawal request has been processed.

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11/25/2009 10:14 AM
BetPhoenix internet stable as of this morning
BetPhoenix (SBR rating B+) players have experienced spotty internet access this past week as the sportbook executed its move to a new internet service provider. BetPhoenix indicates that its casino and racebook platform are still experiencing intermittent downtime, but that access to the sportsbook is now fully restored. SBR has tested the login process and confirmed the sportsbook is currently functioning properly.

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11/24/2009 06:02 PM
InstantActionsports (SBR rating C) gives winning player an ultimatum
InstantActionsports (SBR rating C) gives a winning player who had successfully rollved over a 20% cash bonus an ultimatum. The player deposited $2,000 via bank wire three months ago and accepted the 20% cash bonus. The player had his wire fees covered for the deposit. The player ran the balance up to $7,143 by placing over $13,000 in action. The player bet mostly straight bets and teasers.

InstantActionsports concedes that the rollover was met but informed the player that he is deemed a non-recreational player and should the player wish to withdraw his balance in full that his bonus, reimbursed fees, and a proportional amount of winnings (<$1400) will be confiscated. The player was then given an ultimatum to leave his initial deposit+bonus+fees in the account to continue wagering.

This is not the first time InstantActionsports has been involved in a dispute like this. Back in June of 2008 InstantActionsports confiscated multiple player bonuses as well as a portion of their winnings. They later agreed to pay in full after SBR inquired on the players' behalf. | View InstantActionsports confiscation reports

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11/24/2009 02:26 PM
Superbook voids $515 in player winnings and closes account
Superbook (SBR rating D-) has voided $515 in player winnings. On October 30th, a player funded Superbook (a member of the Jazette sportsbook family) for the first time with a $200 deposit via Moneybookers. A day later the player increased his balance to $715. On October 31st Superbook closed the account and refunded only the player's $200 deposit. Superbook management has stated that there was a high risk associated with the player. Superbook declined to disclose what the risk was but did state that it had nothing to do with the wagers submitted.

Superbook management:

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11/23/2009 12:24 PM
BetPhoenix expects online account access to be restored this evening
BetPhoenix (SBR rating B+) expects its website to be fully functional this evening. The sportsbook is moving to a new bandwidth provider. Its private source abruptly stopped offering its service to BetPhoenix. Phoenix will move to the same internet service provider used throughout the Costa Rican gaming industry.

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11/21/2009 11:37 AM
BetAfterBet pays player €429.05
BetAfterBet (SBR rating D-) has paid a player €429.05 which was requested August 10th. BetAfterBet has come under fire in the past two months by racking up 46 slow pay complaints. €40,891 is currently owed to those players. SBR will continue to update the BetAfterBet report as new information becomes available. SBR encourages players being slow paid by BetAfterBet to file a sportsbook complaint.

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11/20/2009 01:53 PM
5Dimes acquires Sportbet and sister sportsbook, IslandCasino
5Dimes (SBR rating A+) has purchased Sportbet (SBR rating B) and IslandCasino (SBR rating B). 5Dimes ownership tells SBR that the eleven year old sportsbook brands will be maintained and Sportbet and IslandCasino players will continue to acess their accounts as normal. 5Dimes acquired ChineseBookie (SBR rating B+), VietBet (SBR rating B+) and BetAnysports (SBR rating B+) in August of 2008.

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11/19/2009 06:12 PM
BetAfterBet slow pay #47 reaches SBR mailbox
BetAfterBet (SBR rating D-) has continued to rack up slow pay complaints. The 47th payment complaint levied against BetAfterBet was submitted to SBR this morning. A player describes requesting €461 on October 31st. This brings the total owed by BetAfterBet up to €41,320. Players are advised not to place their BetAfterBet funds in action while the sportsbook is in slow pay mode. | BetAfterBet forum discussion

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11/19/2009 11:06 AM
Apex sportsbook (SBR rating F) Pays Player After Five years
The owner of defunct sportsbook Apex sports (SBR rating F) has paid over $3,000 to a player owed since 2004. Five years ago the player and the sportsbook owner agreed to a payment plan. The second payment of $250 was never sent. Since Apex sports' demise, one of the owner's of Apex sports has opened up a new operation with its main brand being Bet33 (SBR rating D-). Bet33 has never failed to pay a player but has maintained a low rating and position on the SBR Blacklist due to the fact it was built using Apex sports' player balances. Apex ownership was adamant at the time it closed its doors that they were not solvent. Bet33 management assures SBR that Bet33 and sister sportsbooks are well funded and it will repay players who had Apex sportsbook balances at the time the sportsbook flat-lined. Apex victims are asked to write to Help@sportsbookReview.com so we may help in arranging payment. Bet33 will remain under review through this process.

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11/17/2009 04:57 PM
Dimeline sportsbook upgraded from D- to D

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11/17/2009 03:19 PM
BetMania & sports-1 upgraded from B- to B

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11/17/2009 10:19 AM
Dimeline player confirms payment
A Dimeline sportsbook (SBR rating D) player has confirmed payment. The player initially requested £1221.40 on June 18th. Dimeline paid £500 to the players Moneybookers account and the player has agreed to receive the rest via check. Three players remain on Dimeline's slow pay list for a combined $9980 requested as far back as May 26th of 2009. Dimeline management has stated it expects those players to receive funds in one week. SBR will update this report.

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11/17/2009 10:02 AM
Stryyke (SBR rating D+) releases statement regarding slow pays
Stryyke (SBR rating D+) has released an official statement for SBR readers concerning the payment delays experienced by players.

Stryyke:
Stryyke management has stated that two of the five players who filed SBR sportsbook complaint forms have been paid in the last week, SBR will update this report pending player confirmation. As of now, Stryyke's total figure owed to players is €2336 with the oldest request made on September 30th.

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11/12/2009 12:01 AM
John Morrison allegedly defrauds player out of £8000
John Morrison, the tout popular for his "John Morrison Chase Betting System" which drew immense criticism for his collobaration with BetUS (SBR rating C-) to deal players off-market lines, is now being accused of defrauding a player out of £8000. The player states that John Morrison promised to invest the money into his sports betting system in exchange for 10% of the winnings. Once the check was cashed, John Morrison stopped replying to the players emails and failed to honor his side of the bargain. Players are advised to exercise extreme caution before sending money to "stake" anyone in a sports betting arrangement.

SBRforum's Justin7 weighs in on the issue here:

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11/10/2009 02:05 PM
BetAfterBet refuses to discuss 47 slow-pays
BetAfterBet (SBR Rating D-) declines to discuss the 47 cases of slow-pay which have been reported to SBR. BetAfterBet has asked that players launch complaints with the Lotteries and Gaming Authority of Malta (LGA), a tactic that has been employed in the past by sportsbooks with diminishing resources. SBR has asked BetAfterBet to reconsider their decision. This report will be updated as soon as more news comes in. | BetAfterBet forum discussion

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11/7/2009 10:56 AM
Dimeline sportsbook slow-pays update
Dimeline sportsbook (SBR rating D-) management has spoken with SBR regarding the ongoing slow-pays reported over the summer. Dimeline has acknowledged the lengthy delays experienced by a small group of players that it refers to as inactive bettors. According to Dimeline, the loss of four credit card processors and subsequent freezure of funds led to the extended wait times. Dimeline expects that within 90 days the processors will release all frozen funds. Dimeline has attributed the loss of processors to excessive player chargebacks. Four players are currently owed $9,480. SBR will update this report if the players are paid before Dimeline's estimated time-frame, or if new slow-pay reports surface.

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11/5/2009 03:30 PM
Congrats to SBRforum poster PassItOn for winning the $1,000 MLB playoffs contest
SBRforum poster PassItOn has placed first in SBRpicks.com $1,000 MLB Playoffs contest. Many other free sports handicapping contests are running for the month of the November.

Contests: $5,000 NBA handicapping contest | $5,000 NCAAB handicapping contest

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11/5/2009 02:23 PM
Dimeline sportsbook pays player
Dimeline sportsbook (SBR rating D-) has paid a player that requested a $1436.27 check on May 28th. A second player has confirmed payment from Dimeline for an unspecified amount. Dimeline has not been willing to discuss outstanding cases with SBR. It is estimated that seven players are still owed in excess of $15,000. SBR will update this report as more information becomes available.

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11/4/2009 02:47 PM
Stryyke players report slow-pay
Stryyke (SBR rating D-) players have reported slow-payment. Three Stryyke players are owed €1433. The oldest payment request was made on September 30th. Strykke management has stated to SBR that the players are on a priority list to be paid, which raises concerns over the sportsbook's current financial stability. Players experiencing slow-pay issues from Stryyke are advised to submit a sportsbook complaint form.

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11/3/2009 02:00 PM
BetsportsWeb pays player after three months
BetsportsWeb (SBR rating D+) pays a player $8,000 after a three month slow-pay. Players that are in need of assistance with BetsportsWeb are advised to file a sportsbook complaint form.

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11/2/2009 05:44 PM
BetAfterBet slow-pay complaints flood SBR mailbox
BetAfterBet (SBR rating D-) players have filed 47 slow-pay reports with SBR via the sportsbook complaint form. The total amount owed to players is £41,209. In the longest standing complaint a player requested payment May 10th and has not received his winnings. BetAfterBet has made contradictory comments to players regarding the reason for the delays, and has yet to acknowledge SBR's requests to discuss player issues. BetAfterBet's rating has been lowered to D-. | BetAfterBet forum reports

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10/30/2009 02:09 PM
sportsbookUSA continues scam; players advised to avoid at all costs
sportsbookUSA (SBR rating F) continues to accept new player deposits while not paying winning bettors. The deposit-only sportsbook is on SBR's blacklist. sportsbookUSA is part of the IGaming Software/FutureBet family, which includes OddsMaker.com. OddsMaker (SBR rating D-) has attempted to distance itself from FutureBet despite their allegiance to the scam parent company.

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10/30/2009 01:54 PM
Pinnacle sports discontinues new player bonuses
Following 11 years of offering bonus incentives to players, Pinnacle sports has made the decision to discontinue its new player bonus as of November 1st. Pinnacle sports (SBR rating A+) released the following message to its player base:

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10/27/2009 06:30 PM
Carib sportsbook upgraded from B to B+

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10/23/2009 12:50 AM
128 Man Handicapping Tournament: Registration open
SBRforum's 128 Man Handicapping Bracket Tourney is now open for entries. The tournament features a 7280 SBRpoint prize pool and will be ran on SBRpicks; SBRforum's proprietary contest platform that is home to big money contests such as Beat The Prick, MLB Playoffs, and user created contests. SBRpoints can be redeemed at the SBRstore for apparel, electronics, food, and sportsbook plays.

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10/22/2009 10:52 AM
LasPalmas slowpays update
LasPalmas (SBR rating D) owes 8 players $110,400 according to complaints filed with SBR. The amounts requested range back to January of 2009. LasPalmas payments have been erratic, players that have what are considered to be manageable balances are paid ahead of those who have waited for months longer.

An SBRforum reader reported last week that LasPalmas solicited him for a 100% signup bonus. Any such offer should raise a red flag to any industry player. SBR advises those who maintain balances at any of the sportsbooks in the Horizon 20 family which includes eHorse and eHorse-X to cease wagering activity until LasPalmas can document that it can pay balances on time and not months after the fact.

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10/21/2009 10:00 PM
The New York Police Department announces indictments of BetOnline Bookmakers
The New York Police Department today announced the indictment of BetOnline principals on gambling charges. According to news conferences held by the NYPD and the NY District Attorney, charges are largely based on evidence of cash transactions that took place in the United States, including one paid in person to a winning bettor for over $500,000. Multiple alleged agents and credit websites were also named and cited as "wire rooms" for stateside bookmaking. It is unclear if the arrests will affect BetOnline's ability to send post-up player's their funds. SBR will investigate further and monitor BetOnline's progress in sending what is expected to be a surge in withdrawals. Although highly rated sportsbooks have weathered legal problems of key individuals, players are advised to use caution as the company's position becomes clear.

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10/17/2009 09:55 AM
24sportsWeb slowpay reports
24sportsWeb (SBR rating C-) owes four players $8290. The payment requests range from as early as June, with the rest requested in August. 24sportsWeb has stated to players that Moneybookers is 'no good' to use as a withdrawal option. One player agreed to accept a bankwire in its place and has yet to receive his funds. Another player was sent a check with a tracking number that shows no activity. SBR advises players to cease wagering activity with 24sportsWeb until outstanding balances are paid.

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10/16/2009 01:30 PM
Skybook (SBR rating B-) encountering website issues
Skybook has informed SBR that its main website has went down while registry issues are being fixed. Players can log onto Skybooksports.com to access their Skybook account. Skybook expects website access to be restored within the hour.

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10/14/2009 05:41 PM
sportsbetting.com freezes players account to verify identity
sportsbetting.com (SBR rating C-) has frozen a player's account which held a $3241 balance pending identity verification. The player obliged the sportsbook's request. 10 days has elapsed and the player remains unable to access his account, his email queries since that time have went unanswered. SBR will update this report after communicating with sportsbetting.com management.

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10/13/2009 12:28 PM
Skytower (SBR rating C) slowpay report
A slowpay report has been levied against Skytower (SBR rating C). The player requested $4975 on June 29th. The player has been sent three payments toward his balance and is still owed $2605. SBR advises players experiencing slowpay issues from Skytower to file a sportsbook complaint form.

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10/12/2009 06:34 PM
SBRforum's Peter Loshak reports how the sportsbook fared in week 5
SBRforum and SBR.TV contributor Peter Loshak shares his insight on how the sportsbooks fared in Week 5.

To read the rest of Peter's article, view Monday Night Football action shows public big on the Jets.

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10/12/2009 03:25 PM
Heritage sports website experiencing performance issues
Heritage sports (SBR rating B) players have reported website issues. Players that cannot access Heritage via their main site can contact Heritage at 1-800-800-7777 for the backup website.

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10/10/2009 11:06 AM
Two new Heroes slowpay complaints received
Additional Heroes sports (SBR rating D+) slowpay complaints have been received. As of July 1st Heroes owed 11 players over $60,000. These players have been paid but four new reports have surfaced totaling $19,942 in player funds owed. When Heroes management was asked about these players and payments in general, Heroes replied that players are "in line to be paid". Heroes also lost Moneybookers as a funding/payout method for its bettors; Moneybookers dropping Heroes as a merchant account would indicate widespread complaints from its users. SBR advises all Heroes players to discontinue wagering with this outfit until delinquent accounts have been settled.

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10/7/2009 05:16 PM
Dimeline continues to delay payout of "steam player"
Dimeline sportsbook (SBR rating D) has continued to delay the payout of a player that it has labeled a professional bettor. The player requested $2000 on June 18th and $2000 in mid-July. Neither withdrawal has been paid by Dimeline. SBR advises players to avoid Dimeline until multiple slowpay reports are resolved.

Dimeline: "Sir, at this time we do not have the Moneybookers funds to pay you. Your account was also labeled as a wiseguy account. This means you bet steam and are clearly a professional which is against our bonus terms. You will be paid but it will be another 30 days minimum. "

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10/6/2009 05:36 PM
Beat The Prick Football Contest: Week 5 Open
There is still time to enter four picks for Week 5 of SBR's annual Beat The Prick Football Handicapping Contest. There is no deposit required to play, simply log onto SBR's free contest platform, SBRpicks.com, and register to join the fun! Beat The Prick offers $5,000 a week in cash, sponsored by the industry's best online sportsbooks. Enter your picks | More Free Handicapping Contests

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10/5/2009 12:40 PM
Player vs Canbet: IBAS rules in favor of Canbet regarding 27 cancelled correlated wagers
On May 22nd SBR first reported on Canbet (SBR rating C) cancelling 27 correlated NCAA football parlays. The parlays were for full game sides and totals. Canbet's position was that their software is never supposed to accept parlays in which the pointspread exceeds 33% of the total. The software accepted 27 parlays from the same player and all bets were graded as normal. Canbet voided all wagers one day after the games had been settled after the player made a withdrawal request. Today the player has reported to SBR that he received a letter from IBAS ruling in favor of Canbet. It is not unusual for IBAS to side with sportsbooks in these cases. SBR will continue to pursue the case.

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10/4/2009 11:03 PM
BetFirstClass reserves right to cancel winning parlays and keeping losers?
A player reported that he placed a correlated parlay of a side and total in an NFL game. After BetFirstClass (SBR rating C-) graded the wager as a win, the player states it was cancelled. BFC cited the fact that the parlay picks were on correlated outcomes and not allowed despite the player's funds being at risk and the software allowing the wager. BetFirstClass' own rule acknowledges that the sportsbook is aware it is taking these bets while not honoring them.
Player: Players should use caution when dealing with sportsbooks that expect players to govern themselves using their terms of service instead of making the proper investment in sportsbook software. SBR will inquire with BFC about both the general policy and rule and the player complaint.

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10/2/2009 04:26 PM
SBR Forum Posters' poll: Top 5 sportsbooks - September 2009
During the month of September posters were asked to list their Top 3 sportsbooks. Six points were awarded for the first choice, four points for second place and three points for third. Only voters with 25 or more posts were counted in the final tally. Congratulations to the Top 5 point earners including 5Dimes (SBR rating A+) which bested the field of top sportsbooks!

1. 5Dimes 253 total points
2. Matchbook 252 total points
3. BetJamaica 194 total points
4. Pinnacle sports 159 total points
5. Bookmaker 148 total points
Complete Results

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10/1/2009 02:20 PM
Dimeline sportsbook freezes a player's funds on suspicion of chip-dumping
Dimeline sportsbook (SBR rating D) has frozen a player's $2763.13 balance on suspicion of chip-dumping. The player requested three $2,000 withdrawals May 2nd, May 26th, and June 5th. Dimeline has yet to pay the player as slowpays have continued the past few months. On September 22nd a Dimeline manager offered the player a deal whereby if the player reversed one of the withdrawal requests he would guarantee payment of $4,000 by the end of the month. The player reluctantly accepted.

At this point the player decided to transfer $2,000 into his poker account. His sports account was limited to $50 a wager, so he hoped by putting some of his funds at risk Dimeline might deliver on their word hoping to retain him as a customer. SBR strongly advises against any player ever continuing to give action to a sportsbook that has yet to fulfill their payment obligations. The player proceeded to lose his $2,000 at the poker tables.

On September 30th the remainder of the player's balance ($2763.13), $2,000 of which was the recently reversed withdrawal that Dimeline had yet to pay since May, was frozen on suspicion of chipdumping. The player adamantly denies any such activity and invites SBR to review all hand histories. SBR will update this report as more information comes in.

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9/30/2009 04:56 PM
Canbet’s Rise and Fall as an Online sportsbook; Canbet downgraded to C
Seven years ago Canbet broke into the top ten SBR recommended list of online sportsbooks. The Australia based operation had been a long-time member of the Top 20 list, widely regarded among off-shore bettors as a solid out that was worthy of being on any player’s short list. Canbet reached a rating as high as A-, earned on May 14th 2005. They maintained that mark impressively for four years.

Then everything changed. Bonus terms were retroactively changed, payouts were delayed, accounts were confiscated, and even winning wagers were canceled. Following IASbet's sale of Canbet on May 13th 2009 to Yin King Investments Ltd., Canbet has only continued its slide of poor management and player relations.

Here are some of the more disturbing unresolved complaints against Canbet. | View full report (written by Lou Moretti)

May 22nd 2009: Canbet cancels 27 correlated NCAA football parlays
Canbet cancels 27 correlated NCAAF parlays the day after the bets were correctly settled in players account. Canbet maintains their software has never accepted correlated parlays where the pointspread exceeds 33% of the total, stating the string of bets were accepted due to ''operator error''. Canbet management has stated that they believe the player was aware of this as he proceeded to bet more than his average stake size and also deposit in larger amounts to take advantage of these plays. | View more here

Canbet’s posted rules on correlated players actually make an argument on the player’s behalf:

Canbet:

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9/29/2009 05:17 PM
Former post-up book BetEagle facilitating agent theft?
sportsbookReview has received two disputes from players with former post-up sportsbook BetEagle (SBR rating D+) . BetEagle states it no longer takes deposits from new players as of this summer. Two player disputes were filed with SBR since that time. Players claim over $21,000 was stolen by rogue betting agents. BetEagle has no oversight of agents using its platform, and will not stand for player funds. On July 23rd a BetEagle manager wrote to SBR stating that the stiff agent, who owes one player $15,000, is still allowed to do business with other unsuspecting bettors on its platform because the agent still has a balance with BetEagle:


A second BetEagle player wrote on September 3rd that he was solicited by an agent to start a credit account with BetEagle. The player believes his contact information was obtained through a mailing list. The two solicitation emails the player received appear as if they are BetEagle promotions, and not invitation from an individual agent. The player won over $6,000 betting at BetEagle and his agent is refusing to honor his winnings. BetEagle is again claiming no responsibility for the agent's activity.
Playing with credit bookmakers is essentially the same as using a private bookie. There is rarely anything the hosting website can do except refuse to allow the scam agent-bookmaker to use its website as a tool to steal from bettors in the future. Thus far BetEagle has failed to do so.

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9/29/2009 03:16 PM
BetAfterBet update: €22,924.60 owed to players
BetAfterBet payment complaints have not slowed down since SBR began reporting on the Malta-based sportsbook September 18th. Nine new slowpay complaints have come in against BetAfterBet, bringing the total owed to players up to €22,924.60. BetAfterBet has been downgraded to D.

SBR asks owed BetAfterBet players who have not contacted SBR to fill out the sportsbook complaint form.

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9/29/2009 02:08 PM
sportsbetting.com player account reinstated
The player from SBR's report on September 7th had their account reinstated on September 16th. sportsbetting.com cleared the player after auditing the account. | View initial report

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9/29/2009 11:51 AM
InternationalAllsports stands by confiscation of player bonus+winnings
On September 22nd SBR reported that InternationalAllsports (SBR rating B) had closed a player's account while an investigation was being conducted. The player had a balance of €5,000 at the time his account was disabled. Today IASbet has addressed SBR with their stance concerning the player.

IASbet:
IASbet has refused to provide specific evidence supporting any of their assertions to protect screening techniques. The player has adamantly denied any wrongdoing.

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9/27/2009 10:24 PM
5Dimes Earns A+ Rating
5Dimes, which has held a rating no lower than A- since 2004, has reached its highest SBR rating of A+. The sportsbook has made improvements in recent years including a faster website, expanding its wagering menu, offering reduced juice pricing on most events, and consistently being a top 3 sportsbook for payment processing timeframes. 5Dimes is currently leading the SBR poster's poll for the title of top sportsbook for the 2009 football season. The poll will close at the end of September.

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9/26/2009 01:53 PM
InternationalAllsports cites bonus abuse and confiscates player winnings
InternationalAllsports (SBR rating B) has closed a player's account and confiscated winnings for what they claim was "bonus abuse". The player adamantly denies the misuse of any bonus and his requests for support from IASbet have went unanswered. The player has provided a timeline to sportsbookReview which states the following order of events:

• June 21st: The player requests 495€ withdrawal. The player is asked to provide 100 points of ID. The player sends 110 points.
• July 2nd: They need copy of the card, player complies.
• July 3rd: Player asked to send bank account #, IBAM and Swift, player obliges.
• July 13th: Player is refunded 30€.
• July 22nd: Player is refunded 30€.
• July 29th: Player is informed account was closed and deposits returned.

The player's deposit was only 30€ and he was refunded this amount twice in two seperate transactions prior to being informed the account was closed. SBR will seek to reach management to discuss this. This is the second account closure case levied against InternationalAllsports in the past week.

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9/25/2009 05:59 PM
EnterBet payment struggles follow them into the fall
EnterBet (SBR rating D-) has not found an answer to its ongoing sporadic payment cycles. The small post-up shop, which is based out of San Jose, Costa Rica has not made secret of the fact that players even with modest earnings have been placed on payment plans. One such player wrote in to SBR indicating that he has not received a payment in more than three months, and the payments he had received were $250 at a time. The player is owed $1952.33. SBR advises that any player with a balance at EnterBet, or any GoToEntertainment sportsbook ceases all wagering activity until payments are received.

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9/24/2009 09:59 AM
Matchbook the latest victim of denial of service attacks
Matchbook (SBR rating A) is currently experiencing distributed denial of service attacks. Matchbook is the latest victim in a string of attacks that began last weekend forcing several high profile sportsbooks to put up mirror sites until the attacks subsided. Players can access Matchbook at http://www2.matchbook.com until the main site is restored. Matchbook has informed SBR that if the backup site were to go down, all current offers would be cancelled.

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9/23/2009 06:32 PM
Dimeline sportsbook downgraded from D to D-

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9/23/2009 04:10 PM
Additional BetAfterBet slowpays
New BetAfterBet (SBR rating D+) slowpays have been reported. This brings the total to ten complaints with €13,037.62 owed to players. Players are advised to cease wagering activity with the unrated sportsbook until the complaints are addressed and resolved by BetAfterBet.

The Malta-based sportsbook also lists a couple of fake customer service numbers on its website, "If you wish to give us a call you can do so free of charge using any of the numbers listed below. International 123 456 789/ Spain 123 456 789..".

Player 1:
Player 2:
Player 3:
BetAfterBet statement: "There is currently a delay due to the withdrawals being processed manually. This has caused a backlog and our finance department are trying their best to work through it and have all payments effected as soon as possible. Please rest assured that you will receive the funds as soon as the transaction is processed. Unfrotunately, at this stage we have not been provided with a specific date. Once again we apologise for the inconvenience and thank you for your understanding and patience with this matter"

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9/23/2009 10:57 AM
Skybook falsely advertising Neteller withdrawals?
Skybook (SBR rating B-) continues to stall Neteller withdrawals. One large winner writes:The player's first Neteller withdrawal request was made on April 15th for $1,000 of his $19,281 balance. As of today, the player has received only $3950. His latest pending $1,000 request, the maximum that Skybook allows per transaction, is on day 63.
On August 10th SBR first reported on Skybook’s inability to pay out via Neteller as advertised. At that time, Skybook management indicated Neteller payments were taking an average 20 days and capped at $1,000 per transfer. The average Neteller payout time has now increased to over 30 days. Skybook’s website is absent of any notice regarding Neteller delay. Only when players submit a withdrawal request are they informed of the lengthy delays and are given alternate withdrawal options with significantly higher fees. This player who is waiting two months, also complains that the sportsbook no longer offers to transfers to sportsbooks such as BetCRIS (SBR rating A+). SBR has advised Skybook to update its website to reflect true withdrawal wait times. Skybook Discussion | Full complaint

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9/22/2009 04:11 PM
InternationalAllsports closes player's account pending investigation
InternationalAllsports (SBR rating B), also referred to as IASbet, has closed a player's account pending the outcome of an investigation. The player had been wagering at IASbet for three months before making his first withdrawal request. At the time of his request the player also sent in his identificaton. Shortly thereafter IASbet closed the account, which had a balance of more than €5,000. IASbet provided no details to the player other than that his account was under investigation and that they would not elaborate on anything further.

SBR will update this report after communicating with IASbet.

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9/22/2009 02:34 PM
Two new Dimeline slow-payment complaints surface
Two new Dimeline sportsbook (SBR rating D) payment complaints have come in. The first player requested a payout of $780 June 13th via Moneybookers, which was slated to take 10-14 days. After waiting for a month and a half, Dimeline stated on July 28th that the player would be sent a check. He has yet to receive any payment. The second Dimeline player requested a withdrawal of $2,000 on August 17th and has not received his check. Dimeline has repeatedly told both players the check would arrive "any day".

SBR has nine outstanding Dimeline slowpay complaints totaling $21,747. The withdrawal requests were made from May 2nd to August 17th.

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9/19/2009 12:33 PM
Multiple sportsbooks encounter DDos attacks today
Earlier today SBR reported that YouWager (SBR rating B) was reportedly facing a denial-of-service attack. Since that time, Legends sportsbook (SBR rating A+), Dimeline sportsbook (SBR rating D), and Bet33 (SBR rating D-) have also encountered website attacks. Earlier in the day there were reports from SBRforum readers that BetCRIS (SBR rating A+) was down as well, but access to BetCRIS has since been restored.
Some sportsbooks like BetPhoenix (SBR rating B+) have implemented a security text code (captcha) users see when visiting their website. This diverts users from random DoS website traffic.

The denial of service attacks are caused by excessive requests to a website's server which in turn leaves little or no resources for legitimate user traffic. The sportsbook's information and databases are not "hacked" or compromised. Bettors can find a list of all LiveChat links here as well as all sportsbook phone numbers. SBR readers can report website downtime here.

Legends can be reached at 1-800-246-9828.

Bet 33 can be reached at 1-800-974-0695.

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9/19/2009 10:16 AM
YouWager.com (SBR rating B) website down; reportedly under denial-of-service attack
A YouWager wagering clerk has stated that the sportsbook is dealing with DDos issues, and that he expects the website back up soon. An SBR reader indicates this has been the second straight weekend that YouWager has went down. Players are able to call in for customer service queries or to place a wager until site access is restored.

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9/18/2009 10:25 AM
sportsbook.com pays player who had poker account frozen
sportsbook.com (SBR rating D-) has unfrozen the account of the poker player who had his account disabled for alleged chip-dumping. The player's sportsbook account is now reenstated with his remaining balance available. The player has also been sent a bank wire for the $1,000 which was initially believed to be pocketed as result of a chip-dump with one other account. sportsbook.com expects the second account to execute a charge-back but does not have conclusive enough evidence to link both accounts together at this time.

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9/18/2009 09:29 AM
Another Malta-based company, BetAfterBet, slow-paying
A payment complaint has come in against unrated sportsbook BetAfterBet. The sportsbook website claims that the company is owned by Bonobet Ltd., which operates in Malta and is licensed by the LGA of the Malta. Many slow-pay and scam sportsbooks have originated from Malta in recent times. BetAfterBet offers no phone number for customer support, but can be reached via live chat and email.

The BetAfterBet account holder who filed the sportsbook complaint form indicates he joined BetAfterBet in December of 2008 and made his first deposit of 98 Euros. The player deposited via Moneybookers. On August 17th of 2009, his first payment request was made for 830 Euros. No payment has been received.

BetAfterBet 8/17/09


BetAfterBet 8/25/09


BetAfterBet 9/18/09

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9/17/2009 09:46 PM
DailyDime sportsbook now under BTG gaming.
DailyDime (SBR rating D-) moves from no-pay Futurebet Group to the BTG Gaming Group. DailyDime will be reevaluated once BTG flagship sportsbook, Dimeline sportsbook (SBR rating D+), addresses all payout delays and customer service complaints. Despite BTG issues, players with any Futurebet turnkey site, that is able to relocate to a new sportsbook host, have new hope of being paid. Futurebet (now rebranded as IGS) is one of the largest scams involving online betting.

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9/16/2009 05:21 PM
sportsbook.com freezes player's account due to alleged fraudulent poker activity
sportsbook.com (SBR rating D-) has closed a player's account citing "fraudulent" poker activity. The play requested his $600 balance. The player is alleged to have collected funds at the poker table from a player with a fraudulent account. This is referred to as chip dumping. The player's account was frozen and a notice was sent containing four hand histories where the infraction was said to occur. Each hand involved a second player whose account was also closed. The player denies any wrongdoing or association with the fraudulent account, and expresses his outrage given the fact that he has been a regular sportsbook.com customer for over 5 years. SBR will update this report after speaking with sportsbook.com management about the fate of the players' funds.

Player comments:

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9/13/2009 11:08 PM
New Dimeline sportsbook player slow-paid $6,000
A Dimeline sportsbook (SBR rating D) player reports a $4,000 withdrawal pending since May and an additional $2,000 since June. Recent slow-pays, absent and poor customer service, and disputes over exorbitant bonuses, lead SBR to again advise players to avoid Dimeline sportsbook.

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9/11/2009 09:23 AM
Skybook resolves slow-pay complaint
On 9/4 SBR reported that a Skybook (SBR rating B-) player had been waiting for approximately four weeks for a $10,000 bank wire. Skybook stated that the payment was delayed due to the sportsbook moving into the BetEz facility The player received payment this morning.

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9/9/2009 03:38 PM
Dimeline player receives payment
Another payment report has come in from a Dimeline sportsbook (SBR rating D) player. The player was paid the remainder of his balance, $1,006.25, and was also compensated fees for his previous check bouncing. The player initialy requested payment July 14th. Throughout the slow-pay ordeal Dimeline sportsbook has failed to provide adequate customer service and reason for delays, leading players to question Dimeline's solvency. SBR asks anyone still waiting on a Dimeline sportsbook payment to submit a sportsbook complaint form.

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9/7/2009 12:05 PM
sportsbetting.com closes player's account without explanation
On July 29th, sportsbetting.com (SBR Rating C-) disabled a player's account for what was described as a "random security check." The player had deposited $1500 via prepaid debit card from July 24th to July 26th, in three different transactions. Over a 3 day period, the player made approximately 30 wagers before the account was disabled. sportsbetting.com asked the player to provide ID documents to verify the player's identity. After the requested documents were supplied and confirmed as received, the player was then asked to fax the back of driver license, which was sent on August 3rd. Since that time, the player has sent several emails inquiring as to why the account is still locked, which has approximately $2000 in it. sportsbetting.com has been the source of communication and unjust confiscation complaints. The player has been sent only automated email responses and remains locked out of the account. SBR will update this report when sportsbetting.com addresses the complaint. | Forum: sportsbetting.com confiscation.

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9/6/2009 04:39 AM
Is WBEXonline Shilbet (SBR rating F) in new clothes?
SBR Forum posters point out that new sportsbook, WBEXonline, very much resembles Shilbet. Both used the same server with very similar IP addresses. Shilbet was known for offering weak lines and targeting UK players while operating from Costa Rica, as is the case with WBEX. Poster Champi also points out that the sportsbook has copied bwin (SBR rating C-) website url tags and rules pages. Whether a reincarnation of scam-book Shilbet or a new book run by inexperienced management, WBEXonline shows classic warning signs of a sportsbook that will eventually fail, taking player funds with it. | WBEXonline discussion

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9/4/2009 09:21 PM
Bodog (SBR rating B+) open to players in Canada
Bodog sportsbook officially accepted Canada-based players yesterday. Canadians will be redirected to the Bodog.ca web domain which is licensed in the UK. The sports offerings are nearly identical with the exception of North American horse tracks not being offered on the Canadian website.

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9/3/2009 10:14 PM
BookTheBet fails to pay winning player
A player using small problem sportsbook BookTheBet (SBR rating F) reported that he has been waiting for his funds for over six months. SBR has received a handful of no-pay cases each year from BookTheBet players. BookTheBet ownership also operates Pornsportsbook.com (SBR rating F).

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9/2/2009 10:11 PM
SBR Forum Posters' Poll Open: SBR posters invited to vote for Top sportsbooks
Through the month of September SBRforum posters are asked to cast their vote for the best bookmakers. Posters are invited to give their top three sportsbooks with their highest rated book first. Six points will be awarded for the first choice, four points for second place and three points for third. After tallying up the final scores, the top five point earners will be displayed at the head of the forum. Vote here

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8/30/2009 11:57 PM
The SBR Store is open!
The SBR Store offers a variety of quality rewards items, from SBR branded gear to electronics and sporting event tickets. These items can be redeemed with points earned from a growing number of ways, such as contributing to the forum or blogging on sports picks and matchups. Points can also be wagered against other cappers and won in SBR contests. SBR's new contest platform will utilize SBRpicks.com which is set to officially launch with the start of the NFL season.

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8/28/2009 05:23 PM
WeBetNow enters the SBR rating guide at F
WeBetNow is the latest sportsbook to emerge from the Costa Rica-based EZ sports Group. EZ sports will launch new brands before football season each year to market to unsuspecting players. Players are advised to take note of the F rating assigned to all sportsbooks in the EZ sports Group and ignore the seemingly generous promotions.

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8/27/2009 06:25 PM
Dimeline sportsbook downgraded from D+ to D

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8/27/2009 06:22 PM
Dimeline sportsbook downgraded from D+ to D
One Dimeline sportsbook player has waited on $1436.27 since May 1st. After 15 days the player was emailed a confirmation that his check had been sent. After waiting for 48 days the player had written SBR for help. Since that time, 4 other slow-pays totaling $10,000 have been filed with SBR. Players have also complained of below average email time and Dimeline revoking live chat privileges for players aggressively seeking payout updates. In the most extreme cases of unprofessional behavior, Dimeline has identified players that left negative feedback on gambling websites and called them to complain. No telephone number for support is provided to customers. There have been reports that checks have bounced in the last two weeks, with only two clearing. SBR will update this report when payment or communication with the book is reported by users. | Dimeline discussion

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8/24/2009 11:27 PM
Skybook closes office; moves to turnkey software and host provider
Skybook sportsbook (SBR rating B-) has moved its player accounts from its servers and ASI Software to turnkey provider, BetEZ which uses Digital Gaming Solutions Software. Players reported being unable to access their accounts this evening, likely due to the porting of information to BetEZ from the original database. SBR will contact Skybook to learn the extent of the company changes and if management will remain on site and continue to operate Skybook's banking. Skybook has struggled to pay players through Neteller as of late, missing or not providing estimated payment dates.

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8/23/2009 11:33 PM
VietLuckyBet tries to catch victims with huge bonus offers
Scam sportsbook VietLuckyBet (SBR rating F) offering 70% free-play bonuses, up to $700. Players should avoid this scam and all too-good-to-be-true offers. When players ask about the sportsbook's lineage and backing they are lied to. VietLuckyBet claims they are affiliated with DonBest.

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8/22/2009 01:48 PM
BetOnBet Closed
Slow-pay sportsbook BetOnBet (SBR rating F) closes. BetOnBet players were lucky to receive funds in the last month after submitting complaints. The last known payment went through August 8th. SBR first reported warning signs in July. The book's parent company, Eurolinx, announced its assets are being liquidated and the sportsbook is insolvent. It is unlikely players will see any of their funds. BetOnBet is the latest Malta-licensed operation to fold due to lack of funding.

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8/20/2009 11:25 PM
Houstonbet (SBR rating F) back under new names
Sources tell SBR Houstonbet / Vietnamese sportsbook is back online using the websites VietLuckybet.com and VietBetCali.com. The deposit-only scam that targets Vietnamese-speaking bettors is apparently using any turnkey service provider that will accept it. The current host is an unknown service provider in Costa Rica. The original website, Houstonbet.com was hosted at Evo Data Processing, the provider known for owning stiff sportsbook, Lazerwager (SBR rating F).

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8/17/2009 04:34 PM
Carib sportsbook (SBR rating B) website blocked by Denial of Service attack
Carib tells SBR: Since 9am EST today our website came under a DOS Attack. Our Technical Team is diligently working on restoring full access to our site. We anticipate your understanding and sincerely apologize for any inconveniences being caused by this attack on our services.
A denial of Service attack is caused by excessive requests to a website's server which in turn leaves little or no resources for legitimate user traffic. The sportsbook's information and databases are not "hacked" or compromised. In the event of website downtime bettors can find a list of all LiveChat links here as well as all sportsbook phone numbers here. This is the second time is the last six months that Carib sports has been down due to a DoS attack.

Update 8.18.09: Carib tells SBR: "We are pleased to report that Carib has recovered from the DOS attack experienced yesterday. Full access to the website has been restored. We appreciate the understanding and patience our members have extended to us while our services were interrupted."

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8/17/2009 12:15 PM
BetOnBet (SBR rating D-) management says it will make "official statement" on complaints
BetOnBet management informs SBR that BetOnBet plans to issue an official statement late this week, or early next week addressing the ongoing slow-pay issues players have experienced. BetOnBet slow-pay complaints have been surfacing by the dozen, as SBR has reported five times on the slow-pay sportsbook in the last 30 days. | BetOnBet forum discussion

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8/17/2009 09:20 AM
One Casineto (SBR rating D-) player reports payment
A Casineto player who has been slow-paid since June 10th reported payment via Moneybookers today. The bettor had been waiting for a $404 payout. Casineto management has yet to discuss payout issues, which started in May, with SBR. May. The amount owed to players who have written used the sportsbook complain form totals over $14,500.

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8/15/2009 12:59 PM
BetOnBet Update:
Four new BetOnBet (SBR Rating D-) slow-pay complaints have been reported this week. Communication with BetOnBet management has slowed. BetOnBet has refused to comment on the reason for the lengthy payout delays, instead only stating that it would look into complaints by SBR readers. SBR will continue to press BetOnBet for answers, but BetOnBet has not been fourthcoming during a period where little progress has been made. One fifth of the complaints have been resolved but the same number of new complaints have been received. Players are advised to avoid this slow-pay sportsbook while at least 25 players puruse their funds.

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8/14/2009 12:15 PM
More Casineto slow-pay complaints reach the SBR mailbox
Six Casineto (not rated) slow-pay complaints have been filed by bettors. The reports date back to May 30th, when one player requested $1400 via Moneybookers. He has yet to be paid. Another player is being slow-paid on a $2,000 Moneybookers payment requested June 22nd. The amount owed to players is over $15,000. Casineto has cited "technical issues" as reason for payment delays. Casineto sportsbook is located in Costa Rica, and lists a physical UK address on its website which is a mail forwarding service in the UK. Players should avoid this sportsbook. History suggests there is a high probability that this new sportsbook will fold or have ongoing problems.

Casineto response to players:
We are sorry for the delay in transferring your money. We have been facing technical problems, their solution is in progress. We transfer your money as soon as possible.
Sincerely,
CasiNETo Support Team

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8/9/2009 10:44 PM
Oddsmaker burns three more winners with promotion fine print
Oddsmaker (SBR rating D-) software allows players to place parlays with their promotional funds but if the user places even one small parlay before a winning run, the sportsbook will cite the no-parlay fine print when the player requests a payout. Winnings will then be confiscated. The fine print regarding parlays is on the book's rules page but not supplied with the marketed promotional material. Oddsmaker previously told SBR it would honor winnings earned prior to the point the first parlay was wagered, would add the rule to the correct website pages, and clarify the rule in its terms of service. The book has not made these changes and players continue to waste winning picks on an account that cannot yield a profit. Players who have added to their balance with deposited funds have also had winnings removed despite having their own funds at risk and enough deposited cash to cover winning wagers.

Player #1:
Player #2:
Player #3:

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8/7/2009 05:53 PM
DPT sports Group launches new LooseLines website
LooseLines (SBR rating B-), a sister sportsbook of Jazzsports (SBR rating B) and backed by parent company DPT sports, is back online after a brief period of housing former BetRuss (SBR rating C-) players. Those players have since been migrated to Jazz sports. DPT tells SBR that there will again be a focus on Looselines as an independant brand with dedicated management and customer service. Looselines will be reevaluated after ther new website is tested and new player feedback is received. Players with recent experience at both Jazz and LooseLines are encouraged to write to SBR.

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8/6/2009 11:12 PM
Gamebookers subject of tennis bet grading complaint
Gamebookers (SBR rating B-), a member of the Partybets family, unfairly grades tennis wager as a loser, taking 63 Pounds ($109) from a player. The player bet on an exact set-score market, wagering Vassallo Arguello to beat Bellucci by 3-0. Bellucci retired midway through the 3rd set with the score at 1 set each. The book's rule states The rule is ambiguous on exact set-scoring with a retirement. Other books have clearer rules on this scenario. From Pinnacle sports (SBR rating A+): "If a tennis match is not completed because of a player retirement or disqualification, all Set wagers will be considered void. Such wagers will be cancelled and the monies refunded." Under Gamebookers' interpretation, the exact-set betting will have many losing bets, but no winning bets with a retirement. The industry standard is that for any multi-way market, such as exact set-scoring, there must be at least one winning bet.

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8/3/2009 08:47 PM
Dimeline sportsbook (SBR rating D+) intentionally delays payout as punishment for poor feedback
On August 1st, Dimeline sportsbook manager Robert Wilde informed a player his payout was delayed for more than a month as punishment for critical remarks made against Dimeline sportsbook. The player had filed a payout complaint against Dimeline (SBR Rating D+) June 24th. The unprofessional behavior is not new for Dimeline. The sportsbook has called players to voice their displeasure after the players shared negative experiences on gambling forums. Dimeline slow-pay complaints have been received through the summer. Players also report customer service LiveChat being deactivated after repeatedly asking for payout updates through the service. DLS has confirmed in the past that they have turned off this method of communication for some users. Dimeline does not offer a customer service phone line.
Dimeline to player: “Yes I do think you have waited long enough. The only reason we didn't pay you is because you made incorrect statements at SBR in a negative way. At the time you had waited about 12 days for your payout. You went to SBR and said you have been waiting for 30 days when that is incorrect. I will get your payout sent next week."

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8/1/2009 11:52 PM
BetGoTo enters the SBR Rating guide at D-
BetGoTo.com is part of the slow-paying Costa Rica-based sportsbook group GoToEntertainment. Slow-paid GoTo players report that progress has not been made. Some are hopeful that new NFL bettor deposits will be used to fund their delinquent payout requests. Players are advised to avoid all GoTo brands.

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7/30/2009 11:40 AM
BetOnBet update; sister sportsbook Eurolinx enters SBR rating guide at D-
On July 21st SBR reported the relationship between OddsMatrix and BetOnBet (SBR rating D-). The COO of OddsMatrix, Jesper Ramskov Jensen, contacted SBR stating that OddsMatrix stands by player balances for sportsbooks listed on OddsMatrix's references page. On July 29th the CEO of OddsMatrix and founder of BetOnBet Stian Hornsletten stated Jesper’s comments were incorrect, stating that BetOnBet is provided only sportsbook software and not a full turnkey solution. OddsMatrix CEO Stian Hornsletten states that they sold BetOnBet in January of 2009 to the Linx Media Group, which currently operates Eurolinx, BetOnBet, and LinxCasino. Players are advised to use extreme caution at any Linx-based sportsbooks or casinos until payment complaints are addressed.

SBR has began discussing the issues with the current General Manager of BetOnBet, and will update this report when we have more information regarding the backlog of payments.

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7/30/2009 10:54 AM
sportsInteraction upgraded from D+ to C-

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7/29/2009 08:10 PM
Bet33 Group upgraded from F to D-; debt remains
Bet33 (SBR rating D-) and sister sportsbooks were upgraded to D- to reflect a lesser risk than the typical F rated sportsbook. SBR has not received any Bet33 nonpayment reports since late 2005 when they were added to the SBR Rating Guide. Bet33 was built with stolen player funds from stiff sportsbook Apex sportsbook (SBR rating F). SBR has had annual conversations with ownership about paying the five year old debt. The conversations had not resulted in payment. Bet33 players are unlikely to be paid if they win a high five figure sum after a large winning run.

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7/28/2009 04:42 PM
BetOnBet (SBR rating D-) host provider, OddsMatrix reached at 44-797-628-7560
OddsMatrix has seemingly tried to hide their relationship with BetOnBet following SBR's request for assistance with payout complaints. Players are advised to contact OddsMatrix directly at 44 797 628 7560 for information on their withdrawal. OddsMatrix's Jesper Ramskov Jensen told SBR that they hold player funds:

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7/28/2009 02:19 PM
Sunvalley sportsbook upgraded from F to D-

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7/28/2009 02:11 PM
Apex sportsbook upgraded from F to D-

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7/27/2009 08:08 PM
Scam sportsbook will not comment on latest theft
As predicted, BetCascade (SBR rating F) did not answer email or its phones when SBR inquired about its most recent victim. SBR will issue regular warnings against scam sportsbook BetCascade.

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7/26/2009 10:43 PM
RebateWager upgraded from C+ to B-
RebateWager earned its second upgrade in 2009. The sportsbook continues to seek feedback from players and SBR and has no pending or unresolved complaints. RebateWager first opened its post-up operation under the Blackdog name in 2007. After a rocky introduction by its sales department, management has provided industry references and has been transparent with SBR inquiries. SBRforum poster feedback has also been positive. Players should be aware that SBR still considers RebateWager a relatively new sportsbook and advises online sport bettors use books rated B+ or higher.

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7/25/2009 01:37 PM
More BetOnBet Warning Signs
Following unanswered inquiries sent to OddsMatrix about their slow-pay turnkey licensee BetOnBet (SBR rating D-), OddsMatrix removed all mention of the sportsbook from its references and deleted all press releases regarding BetOnBet launches and product releases. OddsMatrix first wrote to SBR offering to discuss any matter regarding books "powered by OddsMatrix." Players should aggressively pursue withdrawals from the sportsbook. BetOnBet customer service is currently blaming additional security checks for delays.

OddsMatrix.com:

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7/23/2009 05:26 PM
Dorobet owned by Oddsmaker and BetonUSA principals
Sources tell SBR new German sportsbook Dorobet (not rated) is from the owners of BetOnUSA (SBR rating D-) and Oddsmaker (SBR rating D-). The company is expected to make a marketing push after it adds its casino software.

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7/21/2009 04:02 PM
Betonbet enters the SBR rating guide at D SBR first reported on Betonbet payout complaints July 14th. The sportsbook states that their operation is licensed under the Lotteries and Gaming Authorities (LGA) of Malta, however it is actually licensed under OddsMatrix, a turnkey whitelabel platform that provides software and processing for those without their own resources. OddsMatrix states that is will assist if a licensee user has a problem. SBR has written to OM asking if they guarentee all player funds including winnings. Betonbet users have submitted over 20 slow-pay complaints this summer. Betonbet management has not communicated with SBR. Betonbet players are advised to take note of the slow-pay problems, and avoid making any further wagers until the processing issues are resolved. Malta has hosted many failed operations as of late. Players who where unaware of the recentl failed LGA-licensed books believe the Matla stamp of approval creates an undeserved sense of security. | View player feedback.

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7/19/2009 11:25 PM
sportsbettingTime enters the SBR rating guide at F. sportsbettingTime is a new sportsbook from the Costa Rica-based EZ sports Group.

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7/19/2009 01:28 AM
sportsbettingTime - SBR initiates rating coverage at F

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7/19/2009 12:32 AM
Shilbet off-line day 11. The sportsbook's players write to SBR daily reporting that their funds were lost when the sportsbook disappeared. Shilbet spent its last two active months cheating players in various ways including altering wagers. SBR is researching the possibility that Shilbet is attempting to open a new sportsbook under a different name.

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7/17/2009 09:05 PM
HighRollerOnlineCasino enters the SBR Rating Guide at F. HighRollerOnlineCasino is the newest site from sportsbook website mass-producer EZ sports Group. SBR will attempt to identify many new sportsbooks from scam operation EZ sports prior to football season. The group has used a new batch of website domains to hook players through search engines and is offering a turnkey program for new bookmakers. The EZ sports network of sportsbooks will heavily advertise bonuses from 25% to 100%.

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7/16/2009 11:46 PM
GotoCasino relying on deposits from football bettors to pay current balance holders?
GotoCasino (SBR rating D-) continues to stall players who request significant withdrawals. Over the last five years it was common for the sportsbook to put winning players on payment plans. GoToCasino's actions suggest owed bettors may receive funds from deposits from unsuspecting new football bettors.
Player:

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7/14/2009 04:16 PM
BetOnBet (unrated) complaints pile in to SBR mailbox
SBR has received multiple reports of slow-payment from unrated Malta-based sportsbook, BetOnBet. The sportsbook states it is licensed under the laws of Curacao, and claims the poker and casino license is supplied by the LGA of Malta. SBR is currently waiting for a manager to discuss the ongoing slow-pay complaints. If you are a player that is being slow-paid by BetOnBet, please contact SBR by filling out the sportsbook complaint form.

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7/11/2009 11:42 PM
BigCitysportsbook enters SBR rating guide at F
BigCitysportsbook is one of many new brands in the Apex sportsbook Group. Apex sportsbook closed with player funds over four years ago. The same owner has recently put the website back online with the many other new sportsbook brand names. Apex is expected to continue to launch new brands that will be added to the SBR Blacklist. Apex, which uses the company name RDGcorp, is actively selling out-of-the-box turnkey sportsbooks and websites.

*NOTE- bigcitysportsbook.com is not to be confused with Betbigcity.com, which is an unrelated betting website.

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7/10/2009 11:59 PM
Broke no-pay sportsbook BetCascade still scamming players
A player from BetCascade (SBR rating F) reports joining and first depositing to the sportsbook in October of 2008 and losing those funds and subsequent deposits. He made his last deposit in February of 2009 before going on a winning run. He attempted to collect over $4000 in March. Unfortunately the player was unaware that BetCascade owes millions of dollars to its former players. Cascade continues to advertise bonuses and wagering promotions on its website.

Player:

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7/9/2009 11:17 PM
Scam Shilbet (SBR rating F) offline
SBR added Shilbet to the Rating Guide at F in June after receiving a flurry of complaints that the sportsbook was changing player wagers. Shortly thereafter, payout requests were ignored. Shilbet's phone service has been offline for at least two weeks. The sportsbook has ignored SBR email for the past month. Shilbet's behavior and reactions to customer complaints suggest it is likely the sportsoook will not pay players or be back online under the Shilbet name.

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7/8/2009 05:34 PM
ThePig (SBR rating A) to merge under parent sportsbook, LegendZ (SBR rating A+). ThePig.com will require all players to log in through the company's main brand, LegendZ sports as of August 1st. ThePig is no longer accepting new players as of today. Legendz management states that all bettors from ThePig.com will keep their reduced juice line set at LegendZ next month.

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7/7/2009 06:23 PM
Betmet, also known as Metallic sports, closes website. The sportsbook will use JungleWager.com for current and future depositing bettors. The operation has not been indexed in the SBR Rating Guide due to its primary business being that of a service provider for other bookmakers. SBR will evaluate JungleWager and encourages players who use it, or have used BetMet.com, to contact SBR.

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7/7/2009 10:34 AM
sportsbet - SBR initiates rating coverage at B+

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7/6/2009 05:49 PM
BetsportsWeb downgraded from C- to D+ after General Manager of company parts with sportsbook. BetsportsWeb was upgraded to C- in May of this year. SBR does not have any pending complaints against BetsportsWeb. The sportsbook was involved in a high profile dispute at the end of 2008 under its previous name, BetSuperior (SBR rating D+).

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7/5/2009 11:47 PM
Bodog sportsbook upgraded from B to B+

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7/5/2009 07:10 PM
Bodog upgraded to B+ following continued improvements. Bodog sportsbook's most notable change is payout processing time. The sportsbook was downgraded multiple times during 2008 due to insufficient resources to process timely withdrawals to North American players. Bodog processing is currently among the best in the industry with wait times as low as two days and instant for non-U.S. players using eWallets such as Neteller. Bodog, which regained possession of its main domain, Bodog.com, in April after a legal battle involving a patent claim, has launched its brand in Asia in a partnership with Haydock sports Limited. Bodog plans to open to Canadian residents later this year. Customer service and email response time has also improved. Bodog added LiveChat service in May.

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7/5/2009 03:41 PM
Jazz sportsbook upgraded from B- to B

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7/4/2009 05:02 PM
SCAM Alert: Two players were scammed out of a total of $6300 at Southernwagers.com (not rated).  Southernwagers is a "pay-per-head" site, where anyone can act as the sportsbook. Two different representatives of Southernwagers.com have stiffed players. The first complaint in November 2008 was for $3300 in winnings; the most recent was June of 2009. Southernwagers states "it is not our problem. The agents handle all the money - we just operate the lines service." One of the two players as well as a third who did not take the bait, tell SBR that they were solicited to join the sportsbook through the Yahoo! Rivals.com posting forum. Players are advised to avoid unproven sportsbooks and bookies, especially those offering credit. sportsbooks without an advertising budget commonly offer credit accounts to bettors they do not know. This in itself should be a warning sign that the sportsbook is unlikely to pay after a big winning run.

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7/3/2009 03:45 PM
WagerChief acquired by BetPhoenix
Costa Rica-based WagerChief (SBR rating C) has been acquired by BetPhoenix (SBR rating B+). The new sportsbook was previously hosted by IDSCA which offers bookmakers turnkey gaming solutions. BetPhoenix management states that they stand for player funds as of today. Independent management will try to build the brand under BetPhoneix ownership. Player account information and websites are expected to be transferred to the BetPhoenix servers within the next few days. Players are not expected to see an interruption in service as both sportsbooks use the same ASI software. SBR will reevaluate WagerChief after migration is complete.

BetPhoenix management tells SBR that it is actively pursuing other opportunities to acquire gaming companies, including poker and casino brands.

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7/2/2009 11:04 PM
BetDOS (SBR rating D+) management reports parting ways with scam sportsbook owner
BetDos was identified as a sportsbook using turnkey service provider MXA Systems in March. Shortly after discussing their rating with sportsbook Review and learning more about Max, the owner of MXA and the scams he has been involved in, BetDOS reported moving to BLR software and their own server and database. Max was the host, and in some cases owner, of scam books such as DunHill Casino (SBR rating F), Atlantisbets (SBR rating F), BetBones (SBR rating F) and PremiumBettor (SBR rating F).

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7/1/2009 10:58 PM
Shilbet (SBR rating F) continues to confiscate balances without explanation and lock players out of accounts. The Costa Rica based soccer sportsbook has not responded to SBR inquiries since threatening legal action.

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6/30/2009 09:34 PM
Bet2Win sportsbook enters the SBR Rating Guide at D+
Bet2Win is a sister sportsbook of DonCarbone sportsbook (SBR rating D+) and PlatinumSB (SBR rating D+). Each sportsbook shares the same marketing, wagering and customer service departments. SBR is currently speaking to Bet2Win  management about revisiting a confiscation complaint from 2006 by a third sportsbook label in the group, BetWho (SBR rating D+). The operation is located in Costa Rica and uses DGS sportsbook software.

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6/27/2009 11:06 PM
PremierRacebook enters the SBR rating Guide at F
PremierRacebook.com is a new sportsbook website from the Apex sportsbook (SBR rating F) Group. The most heavily marketed sportsbook from the operation is Bet33 (SBR rating F).

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6/25/2009 11:52 PM
10Bet (SBR rating C) credits player for cancelled wager shortly after SBR contacted management. The bettor's complaint was originally reported on June 11th.

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6/20/2009 11:01 PM
SBR reader reports LegendRacebook.com. Legend Racebook is yet another sportsbook skin from the Apex sportsbook/Bet33 platform. This URL is meant to attract players looking for LegendZ (SBR rating A+) Racebook.

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6/19/2009 11:49 PM
SCAM ALERT: Imposter sportsbook site from Apex sportsbook owner
BetPhoenixsports.com is designed to con players into believing they are actually playing with B+ rated BetPhoenix (BetPhoenix.com). The new cyber-squatting website uses the Phoenix brand but operates on the Bet33 (SBR rating F) wagering platform. This is not the first time Robbie has tried to impersonate and capitalize on the reputation of other sportsbooks. Apex owner, Robbie (AKA Zach), is operating legendsportsbook.com which has attracted bettors looking for the real Legendz (SBR rating A+).

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6/18/2009 08:27 PM
Oddsmaker.com steals $8,500 in winnings from player
In May of 2009 a player accepted a promotion offering $500 in free bets with a five time (5x) roll over (play-through) on his winnings that could not be withdrawn for 30 days. The player went on a winning streak and promptly turned the $500 in free plays into an $8,400 cash balance. The player told his father about the promotion. The father pursued the free-play from his residence in a different town but was denied due to the sportsbook targeting only specific bettors. The winning player was told that his winnings from the promotion will not be paid due to Oddsmaker (SBR rating D-) taking issue with the fact that he shared the promotion with a third party without authorization. SBR has made its position clear that the matter of a third party's inactive account is not relevant to his winnings. Oddsmaker has confirmed the facts of the player's complaint and stated they will not pay him his May winnings because he "lied" about being authorized to refer others to the promotion and was "rude and arrogant" to the Oddsmaker.com staff.

Due to Oddsmaker's poor reputation they are required to target players with big bonuses who may be uneducated about the industry. SBR routinely receives complaints from players who are lucky enough to go on a winning run only to find the sportsbook has created a reason to deny winnings. Oddsmaker partnered with no-pay scam group Futurebet, now known as IGaming Software (IGS), in 2007. After Futurebet stiffed the majority of its licensee (turnkey) sportsbooks and kept its player deposits, it changed its brand name and website from Futurebet.com to IGamingSoftware.com. Shortly before it stole licensee and player funds it made Oddsmaker and BetOnUSA (SBR rating D-) its main revenue sources. IGS staff denies association with Futurebet despite the obvious signs such as site similarities, management, and using the same unique server. sportsbookUSA (SBR rating F), was the one licensee owned by Futurebet and continues to operate as a deposit-only sportsbook site. | Oddsmaker discussion

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6/17/2009 08:22 PM
Players vs. Shilbet
Two players from sportsbook, Shilbet (not rated), complain that the sportsbook graded their full-game bets as 1st half losing wagers. On June 10th, Shilbet offered wagering on the Ecuador vs. Argentina soccer game. Odds history logs show that Shilbet offered full-game odds of +300 on Ecuador, +210 on the draw, and -143 on Argentina. At least two players had wagers on Ecuador at +300, believing it to be a game wager. The game was tied 0-0 at halftime, and Ecuador won the game 2-0. The players now see that half time result had been applied to their wagers on the full game. SBR has begun discussing the matter with Shilbet.
Shilbet claims that "In certain occasions we pick unconventional odds in order to attract players". SBR notes that Betfair (SBR rating A+) had odds on a first-half draw at +108, and finds Shilbet's explanation for the line being for the full game is unlikely for multiple reasons. 1. It was offering +210 on a first half draw - nearly double the market price; and 2. Both players and odds tracking sites would have had to misinterpret first-half odds as full-game odds. Shilbet's software does not note if wagers are on periods of games or full games.

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6/16/2009 10:51 PM
SunValleysportsbook enters the SBR rating Guide at F
SunValley is the second new sportsbook skin from the Apex sportsbook Turnkey system to enter the SBR Rating Guide within the last week.

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6/15/2009 07:05 PM
PlayTraders enters SBR rating guide at D-
PlayTraders is a licensee of IGaming Software (formerly called Futurebet) which operates from Vancouver, Canada. PlayTraders is a sister sportsbook of Oddsmaker (SBR rating D-). Oddsmaker is currently paying the majority of its players although SBR will soon report at least one new case of stolen player funds. Sister sportsbook, sportsbookUSA (SBR rating F) has failed to pay players for years. SBR continues to receive no-pay complaints daily despite IGaming and Oddsmaker ownership no longer marketing the soiled brand. Futurebet has stolen hundreds of thousands if not more than a million from players and licensees.
Forum: Futurebet | sportsbookUSA | Oddsmaker

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6/15/2009 09:31 AM
Industry loses veteran linesmaker, Fernando
Fernando, who was only in his mid 50s, was best known by players for his years as Lines Director at Hollywood sportsbook. Fernando was a talented line manager who first gained notoriety for his exceptional ability to set NHL opening odds. He worked with Hollywood for years until the sportsbook was sold to the sportsbook.com Group in May of 2006. At its peak Hollywood was an A+ sportsbook that, under Fernando, was one of the few sportsbooks to join Pinnacle sports (SBR rating A+) offering reduced juice.  Fernando was a line manager at BetPhoenix at the time of his passing. He reportedly suffered from a heart attack Saturday. We at SBR send our condolences to Fernando's friends and family.

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6/13/2009 11:19 PM
Metrosportsbook enters SBR rating guide at F
Metrosportsbook is one of many new brands in the Apex sportsbook Group. Apex sportsbook closed with player funds over four years ago. The same owner has recently put the website back online with the many other new websites names.

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6/12/2009 01:49 PM
Brobury sports upgraded from D- to D+

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6/12/2009 12:14 PM
Brobury sports upgraded from D- to D+
Broburysports management discussed the company structure with SBR. Brobury states that despite using sportsbook.com's software and wagering department, they have their own customer service office is Escazu, Costa Rica and handle their player's financial processing. SBR is scheduled to meet with Brobury next month and continue the evaluation process. Broburysports absorbed Malvern sportsbook (SBR rating D-) last week. All sportsbook.com (SBR rating D-) licensees (Jazette Ltd. serviced sportsbooks) are welcome to contact SBR to discuss policies and procedures and how they may differ from the unfair sportsbook.com policies. | sportsbook.com correlated parlay disputes

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6/12/2009 07:58 AM
Defunct Apex sportsbook (SBR rating F) back online
Apex websites, Apexsportsbook.com and Apexsportsbetting.com, return online five years after closing and stiffing players. The Apex websites were utilized as handicapping and betting tips sites by Apex owner, Robbie, AKA Zach, marketed his new sportsbook ventures including his next sportsbook operation Bet33 (SBR rating F). Apexsportsbook is now one of many skins running on the Bet33 platform. Bet33, and even some players, have argued that the sportsbook should not have an F rating because the book has been online over three years and has not had any payout complaints filed against it. Bet33, its sister sites, and it's pay per head service, Realbookie.com, were built using the stolen funds from the original Apex sports customers. Robbie has been asked multiple times in recent years to consider repaying his former customers.

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6/11/2009 05:00 PM
10Bet sportsbook has cancelled a winning wager
10Bet sportsbook has cancelled a winning wager on a Mexican League baseball game between the Yucatan Lions and Oaxaca Warriors on 5/24/09. 10Bet claims that the game had started 30 minutes prior to its own listed start time of 00:00AM UK (01:00AM CET). The player disputes the game was past-posted and points out that he also placed the same wager at Pinnacle sports (SBR Rating A+) which listed the same start time. Pinnacle sports graded the bet as a win. The wager ticket was not graded for three days before being cancelled.  The player has sent multiple emails to 10Bet without receiving a response. Players who wagered on the same game on either team and had their bets canceled are encouraged to contact SBR.

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6/8/2009 02:24 PM
MinnesotaCasino enters the SBR Rating guide at D- MinnesotaCasino is part of the slow-paying Costa Rica based sportsbook group GoToEntertainment.

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6/5/2009 09:47 PM
Totesport (SBR rating B-) pays player owed 125£ for 5 month old dispute
On January 29th, 2009 SBR reported that a player had wagered 125 Sterling on Wolverhampton +1 goals at a price of +433. Once the game concluded, Totesport informed the player the line was an "input error," or bad line, and reversed the spread, making his wager a loser. The player reports today that the 125£ lost on this wager was credited by Totesports to his bank account.

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6/5/2009 10:51 AM
DimeLine sportsbook (SBR rating D+) tells player his check is again being processed.

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6/4/2009 07:26 PM
Dimeline sportsbook (SBR Rating D+) threatens to confiscate player’s funds because he made negative comments about the bookDimeline sports (SBR Rating D+) threatens to confiscate player’s funds because he made negative comments about the book.
Dimeline sportsbook  threatened to confiscate a player's winnings of $4,450 because he posted negative remarks at SBRforum. The player complained that Dimeline was unable to pay him through Moneybookers, his method of deposit, and  agreed to instead accept a check. On June 3rd the withdrawal request was accepted and scheduled to be processed. On June 4th Dimeline sportsbook management discovered the player's statements, and demanded that he issue a retraction if he wanted his money. Dimeline then cancelled the withdrawal as the player refused to retract his statements. The player has been locked out of his account. SBR has verified the player's report with DimeLine. The player is hopeful the sportsbook will again process his payment tomorrow and put an end to the unprofessional behavior. | Player on DLS

Dimeline sports Update: Bonus and winnings confiscations
Three players originally filed complaints that the sportsbook had confiscated bonuses and winnings. The sportsbook pointed to the fact that the players, though they wagered over $100,000 and had their limits lowered, were not recreational and were undeserving of their deposit bonuses. The end result was removal of bonus funds while being forced to complete the rollovers that accompanied the promotions. If the players refused to continue wagering they were told their winnings "from the bonuses" would be withheld. The confiscations went on to effect seven players who all elected to bet their money per management instead of giving up a portion of their winnings. DimeLine sports now has a history of holding funds hostage and treating players unfairly.

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6/3/2009 05:57 PM
GoldVictory no-pays continue; LGA of Malta states it is taking legal action
GoldVictory (SBR Rating F) players continue to report no-pay complaints to SBR. The F rated sportsbook currently owes over a reported $100,000 in player funds. The Lotteries and Gaming Authority of Malta (LGA) stated that legal action has been taken against a director of Gold Victory Limited. The criminal proceedings are to take place in the Maltese Law Courts.


Players should be aware that the involvement of the LGA and legal proceedings may not have any impact on their cases. The LGA was unable to assist when Maltese-licensed BetChance (SBR Rating F) stiff many of their players and BetChance remains in operation.

GoldVictory has ceased taking action on any wagers and displays the following message on their website:


Players are discouraged by the above message and see it as confirmation that their funds will not be returned. GoldVictory Players who have not yet done so are encouraged to write SBR to have their voices heard. | Gold Victory discussion

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6/2/2009 08:57 PM

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5/29/2009 08:33 AM
EZBets (SBR rating D-) sportsbook voids $2,727 winning wager
EZbets voided a winning wager on the 4th quarter of a Denver Nuggets Basketball game. EZbets and the sportsbook.com Group which services it, routinely offers NBA wager before each quarter. Management at EZbets says the wager was listed incorrectly, referencing the third quarter which was already completed:
Nuggets4Q
Trailblazers3Q
The player questions what the result would have been if his wager had lost. Player:

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5/28/2009 10:55 PM
Sister books, sportsbetting.com, Racebook, and Win4Real confiscate player's winnings and deposits
The player opened accounts at all three sportsbooks in June of 2008, depositing and playing consistently for five months. In November his accounts, which showed a profit of approximately $20,000, were frozen. The sportsbook cited a rule saying the player could only have an account at one sportsbook in the sportsbetting.com Group. SBR has advised the sportsbook to pay the player for all wagers it booked since the player's funds were at risk. Bookmakers should have the ability to limit a player's action but should not retroactively void winning bets. Thus far sportsbetting (SBR rating C-), Win4Real (SBR rating C-) and Racebook (SBR rating C-) have not agreed to pay the player for winning wagers, or even the winnings on the first of the three accounts joined. $9,500 in player deposits remain in possession of the sportsbook without an explanation, six months after closure. At the conclusion of this dispute, the sportsbetting.com Group will be reevaluated. | sportsbetting.com Discussions

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5/23/2009 11:39 PM
BetCities and IrishGambling enter SBR Rating Guide at F
The sportsbooks are on a platform and turnkey service called GameCities. Gamecities is a sub-licensee of Futurebet. On Thursday SBR reported that a BetCities player was robbed of his winnings. New victims are likely to come forward. SBR will investigate the small sportsbook company host and index related sportsbooks in the SBR rating Guide. GameCities tries to make money by offering a poor sportsbook product to website owners. After they sell the setup and service to new "sportsbook owners" support may stop or is very poor. Its parent company uses the same scam on larger players and has robbed its webmasters leaving them unable to pay their players. | Fake testimonials from Gamecities.com:

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5/22/2009 05:57 PM
Canbet canceled 27 correlated NCAA football parlays on different games; downgraded to C+
SBR has discussed the case numerous times with management in recent months. Canbet states that their software has never accepted correlated parlays where the point spread exceeds 33% of the total, and that the string of bets were accepted due to "operator error." Management also stated they believe the player was aware of this as he bet more than his average stake size and also deposited larger amounts to take advantage of these plays. Canbet: Canbet cites a rule that it claims supersedes the fact that the software allowed the wagers and graded them after the player's funds had been risked.The most applicable rule Canbet has for these wagers suggests that they were valid bets that are allowed.
Canbet will remain under review as this and other disputes are discussed further and more is learned about Canbet's impending migration to its new platform and management. International All sports Ltd. sold Canbet last week to Yin Khing Investments Ltd. IASbet's rating will also be reviewed. | IASbet Ltd: Canbet press release

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5/19/2009 03:24 PM
Win4Real (SBR rating C-) to credit player for no-actioned proposition wager
SBR has contacted Win4Real management about the complaint reported yesterday. The sportsbook's General Manager states that no-actioning the wagers was a mistake by the wagering department and all players who wagered the under 2.5 free throws will be credited.

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5/19/2009 01:49 PM
Bodog sportsbook (SBR rating B) adds LiveChat service. Players can view all sportsbooks that offer LiveChat here.

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5/18/2009 03:14 PM

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5/15/2009 11:01 PM
Three players complain of waiting at least 14 days for Moneybookers payment from Casineto (not rated). The sportsbook's users are upset that Casineto's website quotes 48 hours for processing of its main transfer method, Moneybookers, and has not answered email. The sportsbook stated that "technical errors" are responsible for delays. SBR will report on payment status next week. Casineto is a new sportsbook located in Costa Rica. The website lists a UK physical address which is a mail forwarding service in the UK.

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5/14/2009 07:28 PM

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5/12/2009 10:52 PM
Totesport vs. Player: IBAS finds in favor of sportsbook
On 1/29/2009 SBR reported on a player's ToteSport complaint. The sportsbook had changed the player's winning wager, making it a losing bet.IBAS reviewed the dispute between the player and Totesport, and ruled in favor of Totesport. In its ruling, IBAS did not consider whether Totesport's rules allow it to alter the spread in a pending wager. IBAS states it is an independant third party organization servicing the UK gambling industry. IBAS stands for Independent Betting Adjudication Service. | IBAS Opinion

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5/12/2009 02:01 PM
DimeLine sportsbook downgraded from C- to D+

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5/11/2009 08:57 PM
Racebook (SBR rating C-) tells sportsbook Review it has returned $1,000 in confiscated funds to player. The refund represents a deposit made to Racebook.com in 2008. The sportsbook originally told the player that the funds were not returned because he broke the rule of having more than one account within the sportsbetting.com Family of sportsbooks. The player had accounts at sister books sportsbetting.com (SBR rating C-) and Win4Real (SBR rating C-) that were in good standing and inactive. SBR is seeking more information on why the deposit was not initially returned and if there were other non-bonus funds in the account. SBR will reassess sportsbetting.com after pursuing further details from the company.

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5/10/2009 11:27 PM

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5/5/2009 01:22 PM
Win4Real and Racebook.com (SBR rating C-) agree to pay player for confiscated deposits totaling $800 The dispute over the winning wagers continues. SBR is seeking more information about the bets and the date the cited rule was added to the sportsbetting.com Group's websites. The original complaint was reported April 29th:

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5/4/2009 08:22 PM
sportsInteracton (SBR rating D+) revisiting past complaints
sportsInteraction, also referred to as SIA, has agreed to reassess its position on three cases SBR previously addressed with management almost two years ago. The most recent complaint involves a case of winnings confiscation, reported in July of 2007. sportsInteraction has since allowed SBR to assist with its terms of service and rules in an effort to avoid similar disputes in the future. SIA players have submitted positive feedback over the last year and have argued that the SBR rating of D+ is too low. SBR will reevaluate sportsInteraction after these disputes are addressed once again. Players with a complaint or feedback are invited to contact SBR.

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5/4/2009 10:14 AM
HeroesCasino (SBR rating C-) tells SBR they have a backlog of payout requests. The new sportsbook states that many of their casino players requested their funds after their casino software provider ended its relationship with the sportsbook, leaving the book in search of a new casino product. The business relationship ended after a player was accused of cheating the casino by using tools to count cards. HeroesCasino blames the account verification process as reason for the delay and says that all withdrawals will be processed in the order they are received. SBR currently has five slow-pay reports. Heroes is unable to give players an estimate for when they will receive payment. SBR will monitor payout requests closely.

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5/3/2009 11:26 PM
SCAM ALERT: Alohasportsbook enters the SBR Rating Guide at F. Aloha sportsbook is the latest new sportsbook from former owner, Robbie AKA Zach, of failed stiff book Apex sportsbook (SBR rating F). Robbie recently started recommending his own book through his fake rating sites AskTheBookie.com and A1-sportsbook.com.

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5/2/2009 03:43 PM
Yower.com downgraded from C- to D+. The sportsbook was formerly hosted by WWTS (SBR rating C+) before WWTS was acquired by Bodog sportsbook (SBR rating B). Yower is now a turnkey sportsbook under the BetEZ Group. SBR is currently attempting to assist a player who was scammed by an individual using the BetEZ pay per head service. BetEZ customer service is not familiar with the Yower.com site that it hosts or its promotions and rules.

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5/1/2009 04:47 PM
Scam Alert: Beware of SBGglobal (SBR rating D-) Kentucky Derby Bonus Offers
SBG Global is emailing players with deposit bonus offers of up to $6,000. The offers that seem to good to be true, might be. SBG recently stole players' winnings on the Formula 1 World Championships. Players made valid wagers on a driver at 70-1 that were canceled and replaced with an offer of the same bet at odds of even money. Offering high odds on future bets without the intention of honoring the wager is a common scam. It allows a sportsbook to take a lot of action on an event and upsetting only a small percentage of those who wagered on the race.

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4/30/2009 07:34 PM
Iwager (SBR rating D-) cancels player's wagers; blocks account history
The player made winning in-game NBA wagers. Iwager canceled winnings of $3941, claiming the wagers were not for live in-game wagers, but were all past-posted bets that were offered accidentally while the game was taking place. Iwager closed the player's account, and refused to allow the player or SBR to view the wagering ticket which would reveal whether the bet was a past-posted play or a valid in-game bet. Iwager is a licensee of the sportsbook.com family, Jazette Enterprises Ltd.

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4/29/2009 06:20 PM

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4/23/2009 11:03 AM
WSEX lowered from A- to B+. The rating change represents a lack of adequate financial processing resources resulting in delays. SBR continues to rate WSEX as financially strong and the sportsbook is in position to reclaim a spot on SBR's list of top sportsbooks once processing issues are addressed. Some players have reported delays of two months before receiving payment.

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4/22/2009 01:23 PM
SBG Global (SBR rating D-) cancels futures wagers on Formula 1 World Championships
Three players wrote SBR with similar complaints. Each player had wagered on Jenson Button to win the Formula 1 World Championship at the odds of 70:1. At the time these wagers were placed the betting market, including Bookmaker (SBR rating A+),The Greek (SBR rating A+) and Betfair (SBR rating A+), was offering similar betting odds. SBG waited until Jenson Button won the first two Formula 1 races, voided the wagers, and offered to reinstate the bets at 10:1. SBG is wrongly applying the "gross or obvious error" rule to these bets. The line was not offered in error. SBGglobal bettors are victim of outright theft. This sportsbook has a long history of cheating players. SBG management would not discuss the cancellations with SBR.

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4/21/2009 05:35 PM
888Viet & Shengyhidc enter the SBR Rating Guide at B. Both sportsbooks were created by First Fidelity, parent company of YouWager (SBR rating B), after the Vietbet Group ended its partnership and moved its Asian-facing business. The sportsbooks cater to bettors who speak Vietnamese and Chinese.

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4/20/2009 03:22 PM
Wagerstreet (SBR rating B+) experiencing technical difficulties. Users can access the website at backup url www2.WagerStreet.com. The sportsbook expectects www.wagerstreet.com to be available again shortly.

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4/16/2009 08:47 PM
Gold Victory (SBR rating F) no-pay complaints filed at faster pace as players take notice of new website notification and SBR reports. GoldVictory's website now states: We regret to inform you that for the time being all sportsbook and Casino games have been suspended temporarily. We are working with the Lotteries and Gaming Authority of Malta (LGA) to amend the situation. Once the situation is amended, all customers with pending withdrawal/s will be paid out. Any updates regarding the situation will be posted here. Our sincerest apologies for the inconvenience.
It is common for Malta-licensed sportsbooks to work on payment plans with the Lotteries and Gaming Authority but it is rare that players receive their full balance as a result.

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4/15/2009 08:56 PM
GoldVictory (SBR rating D-) sportsbook off-line
The sportsbook's website currently states "We are currently updating our servers. The website will be temporarly unreachable. As soon as the update is finished, it will be up and running again.'' Odds are high that players will never be able to log in to their Gold Victory account again. | Player discussion

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4/15/2009 04:41 PM
Las Palmas Group pays two owed players. Both players have been waiting for payment since February third. One of the two, an eHorseX (SBR rating D+) player, received payment of $40,000 via transfer to Bookmaker (SBR rating A+). A third player reports waiting for funds since March. Once payment is sent, the Las Palmas sportsbook ratings may be reassessed. | Discussion

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4/14/2009 09:56 PM

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4/13/2009 06:42 PM

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4/11/2009 01:47 PM

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4/10/2009 10:10 AM

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4/9/2009 11:52 PM

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4/6/2009 12:06 AM

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4/5/2009 09:35 AM

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4/4/2009 07:42 PM
SBR Forum Posters' poll: Top 5 sportsbooks - March 2009
During the month of March posters were asked to list their Top 3 sportsbooks. Six points were awarded for the first choice, four points for second place and three points for third. Only voters with 25 or more posts were counted in the final tally. Congratulations to the Top 5 point earners including BetJamaica (SBR rating A+) which took over the top position from Matchbook (SBR rating A). This was SBR's first poster's poll of 2009 (August 2008 results).

1. BetJamaica 251 total points
2. TheGreek sportsbook 217 total points
3. 5Dimes 181 total points
4. Matchbook 159 total points
5. Pinnacle sports 148 total points
Complete Results

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4/3/2009 09:43 PM

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4/2/2009 10:39 PM

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3/31/2009 11:50 PM

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3/29/2009 09:42 PM
Gold Victory (SBR rating D+) states it is unable to fill four week-old withdrawal requests. SBR has been contacted by 14 players concerned that they have not yet been paid by GoldVictory.com. Five of these players submitted withdrawal requests in the first few days of March. The second group emailed SBR complaining that they have not received information on withdrawal requests submitted mid-March. GoldVictory.com lists payout times at 48 hours for Neteller and Moneybookers, the e-wallet methods used by all who submitted complaints. Alternate payout methods have not been offered. SBR has contacted Gold Victory multiple times this month but the book has not addressed its current issues as it has in the past. Gold Victory told some players via email that a "backlog" in withdrawal requests was the reason behind the delay. The vague response leaves players wondering if some type of administrative action is delaying the processing of payment or it the sportsbook simply does not have the funds in its e-wallets. Moneybookers and Neteller can be normally be processed instantly by books servicing only non-US players. The sum of money owed to these players is over 15,000 euros. GoldVictory also owns Martial Arts betting site, Kickbets (SBR rating D+).

Gold Victory's standard response to players:
Thank you for your email. Please note that at the moment we are still caught up with a backlog of requests, which we are trying to process as soon as possible. We will inform you via email when your payment has been released. Thank you for your understanding in this matter.
SBRforum: GoldVictory Discussion

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3/28/2009 03:44 PM
Players report BetUS and Tout collaborating on Scam: SBR investigates
sportsbettingchamp.com, a website promoting pro capper, John Morrison and the "John Morrison Chase Betting System”, is working with BetUS (SBR rating C-) to scam players.

How the scam works: When players sign up with BetUS through the sportsbettingchamp.com website, BetUS identifies that player as a “Chase system” referral. When that player wants to make a play released by the tout, BetUS deals a unique, higher-priced line on that game for that specific player. It is similar to a grocery store changing price tags after they find out what you were sent to purchase.

For example, on March 23, 2009, the “Chase system” told the players to bet on the Los Angeles Clippers. BetUS and most books were offering a spread of +15 for this game. Most BetUS players, including those referred to BetUS through other professional handicapper websites received the fair line of +15. Players who were referred to BetUS from the sportsbettingchamp's website were offered a line of +13.5.

Other recent examples of dealing inflated lines only to the tout’s subscribers include:
March 7, 2009: Golden State Warriors +6 (vs +8)
March 3, 2009: Toronto Raptors +6.5 (vs +8)
March 1, 2009: Toronto Raptors +4.5 (vs +6)
February 24, 2009: Charlotte Hornets +5.5 (vs +7)

In every case, the alternate line is only on games released by the tout, and always hurts the player following paying for the pick. The BetUs customer essentially pays much more than he or she realizes. BetUS’s tactic of moving the line against these players means that instead of charging the normal -110 for these wagers, BetUS is effectively charging these players -140 – four times the usual bookmaker commission.

Players are advised to use caution following any tout that suggests you use a particular sportsbook. SBR has received many complaints over the years involving touts that gain the bettor's confidence before taking part in various sportsbook scams.

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3/25/2009 10:10 PM
SBR has received three slow-pay complaints from GamblersPalace (SBR rating C) players. Each reports the sportsbook failing to pay on quoted dates and has not answered player questions regarding new payment dates.
Player: I have noticed in the forum that players are having issues with Gamblers Palace payouts. I would also like to make a note of my problem. Just before the Superbowl, they declined to take any more action from me. They “promised” that my funds would be returned to my Neteller account within 2 weeks. Nothing has happened – most recently they have asked if I will accept a bankwire, but nothing has come of that either. I have approximately $6,000 in my account there.

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3/24/2009 10:25 PM

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3/24/2009 12:21 PM
Shortly after SBR's report earlier this month, 24sportsWeb (SBR rating C-) paid player in full via sportsbook transfer to BetCRIS (SBR rating A+). The player was owed $6,000 for eight weeks.

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3/23/2009 10:38 AM
bwin (SBR rating C-) agrees to credit 2nd player for canceled wager
The sportsbook credited the player in the form of a bonus and did not credit all players for winning wagers that were placed after the scheduled start time yet before the game began. These bettors should continue to write to SBR. Any bwin players who have a losing wager that was placed even one minute after the book's listed post time, are also encouraged to contact SBR.

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3/17/2009 09:41 AM

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3/16/2009 10:37 PM
BetDOS enters SBR rating guide at D-
BetDos is serviced by "Max," who formerly hosted and serviced scam sportsbooks AtlantisBets and DunHillCasino, and owned and operated BetBones and Premiumbettor. Max now uses his resources to service new sportsbooks--one being BetFirstClass (SBR rating D). BetFirstClass ownership was unaware of BetDos but the sportsbooks share the same IP address and database server. A username from one of the sportsbooks will also work on the other book's website. BetDos has not yet answered SBR's inquiries. As with all new turnkey sportsbooks, BetDos should be avoided.

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3/15/2009 11:14 PM
SBRforum's Free NCAA Bracket Contest Open
SBR forum posters can read contest rules, view scoring system, and then make their tourney selections now. The contest is free to enter. The top 10 scorers will receive $5,000 in cash prizes from contest sponsor, Justbet (SBR rating B+). The first place winner receives $2,000 in their Justbet sportsbook account.

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3/14/2009 08:44 PM

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3/14/2009 02:06 PM
724sports (SBR rating C) email not functioning. Players should use email of parent company BetHorizon (SBR rating B-) customerservice@bethorizon.com.

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3/12/2009 11:31 PM
Bwin (SBR rating C) cancels player's winning wager; wrongly cites "obvious error" rule
SBR's NBA Odds history shows the line was not far from market value and shuold not have been canceled as an error. It is not uncommon for the sportsbook to make wagering and account errors. Poor customer service on the makes it extremely difficult for players to address bwin disputes. Bwin management routinely works with SBR when inquries are brought to their attention. The player's funds are expected to be returned to him.

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3/11/2009 11:19 PM

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3/10/2009 11:00 PM
Las Palmas (SBR rating C-) tells SBR three players who complained of three month withdrawal delays were paid just under $20,000 yesterday. The sportsbook tells SBR that an additional 25 players were also sent their withdrawals. February payout requests remain pending, however LasPalmas and eHorse (SBR rating C-) tell SBR that, though payouts are backlogged, players owed since December and January are now receiving their funds.

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3/8/2009 11:47 PM

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3/7/2009 11:57 PM
CrystalCasino enters the SBR Rating Guide at D-. The sportsbook is a sister site of BetOnUSA (SBR rating D-) and hosted by Futurebet.

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3/6/2009 08:56 PM

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3/5/2009 03:42 PM
SBR confirms nearly $30,000 in payment to Las Palmas Group (SBR rating C-) users
The sportsbook, which has owed some bettors since November, tells SBR it will send funds to other owed users this week and early next. Players who have a pending withdrawal are invited to report its status to sportsbookReview.

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3/3/2009 09:57 PM

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3/1/2009 10:10 PM
SBR Forum Posters' Poll Open: SBR posters invited to vote for Top sportsbooks
Through the month of March SBRforum posters are asked to cast their vote for the best bookmakers. Posters are invited to give their top three sportsbooks with their highest rated book first. Six points will be awarded for the first choice, four points for second place and three points for third. After tallying up the final scores, the top five point earners will be displayed at the head of the forum. Vote here

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2/28/2009 08:42 PM
Fiestabet (SBR rating C-) player confirms receiving payment of winnings that were initially confiscated. Last week SBR reported on a player's complaint, submitted on February 3rd, that the bulk of his winnings were taken after he was found to be betting the same plays as a friend and fellow Fiestabet user. Fiestabet changed its stance February 19th and agreed to process the original withdrawal requests, which were executed this week. Fiestabet sportsbook's rating has been raised from D+ to C-.

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2/26/2009 10:49 PM

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2/25/2009 10:41 PM
JonWood Gaming (SBR rating F) off-line
The former Futurebet sportsbook became a poker-only gaming site before going off-line this month. JonWood has apparently closed while owing at least one player.

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2/24/2009 11:02 PM

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2/23/2009 11:01 PM
Gamebookers (SBR rating B-) agrees to pay player 851 Euros
On 2/16/09 SBR reported that the sportsbook informed a player his account is closed and funds have been seized per "management's decision." The action was the result of repeated harassment and profanity directed at Gamebooker's customer support. Gamebookers states that it will pay the player in full and his account will remain closed. SBR to confirm payment.

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2/20/2009 01:32 PM
Fiestabet confiscates players' winnings citing circumvented limits; downgraded from C to D+
Fiestabet has voided wagers placed in two accounts citing circumvented limits and claiming the two players wagered on many of the same plays at the same time. SBR has argued that the sportsbook should not have the opportunity to void wagers after the result. The sportsbook has no evidence suggesting the accounts are not operated by two valid account holders. SBR also stated that it is not uncommon for players to handicap games together or follow published plays, and the sportsbook is welcome to limit or close the accounts at any time. Fiestabet has also refused to pay the two players a split of the maximum wager allowed for one account. The complaint is not uncommon. sportsbooks looking for reasons not to pay big winners have unjustly cited syndicate play. | Poster discussion: Fiestabet Huge Problem

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2/19/2009 10:03 PM

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2/18/2009 10:31 PM

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2/18/2009 06:00 PM
IGsports (not rated) player bonus complaint
The sportsbook invited new players to wager on five spread bets risking a minimum £20 in an effort to obtain a £100 free-play on a live soccer match. The player fulfilled the requirements but was denied his free-play. IG Sport did not offer a valid reason for denying funds but cited "higher than expected demand" suggesting it did not want to keep its side of the bargain due to it being a poor investment. SBR continues to speak with the UK-based spread betting company. IGsport is a sister bookmaker of Extrabet.com and BinaryBet.com.

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2/17/2009 12:47 PM
GamblersPalace agrees to pay player for confiscated winnings of $117
The sportsbook agrees to pay $117, in addition to the $120 in winnings already collected by the player. The book kept a portion of the players winnings, which were not won with the bonus, when he cashed out. GamblersPalace acknowledges that its stated rules need to be changed in order to prohibit the withdrawing of winnings when the player chooses to take a payout before meeting the betting requirements. SBR has suggested different policies for this situation such as not allowing players to withdraw early, and prohibiting the withdrawal of funds actually won by the bonus.

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2/17/2009 12:05 PM
Las Palmas sportsbook Group (Horizon 20) states they are unable to pay large balance holders until the first week of March. LasPalmas (SBR rating C-) blames the delay on frozen funds that are scheduled to be released from the bank on March 2nd. Some players have requested their funds as much as seven weeks ago. Sister sportsbook BetToucan entered the SBR Rating Guide today at C-.

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2/17/2009 07:39 AM
LasPalmas & eHorse Group sportsbooks lowered from C+ to C-

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2/15/2009 10:56 PM
Bet911 (SBR rating D-) states it will pay players, two who were owed since early 2007 and 2008. The sportsbook blames its payout issues on poor investments by its company and states it has recently been able to liquify assets. Bet911 also states it has already paid one player who was attempting to collect his funds through installments. SBR will monitor payouts and adjust Bet911's rating accordingly. Players who are owed are asked to contact sportsbookReview immediately.

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2/14/2009 12:20 PM
GamblersPalace (SBR rating C) confiscates $117 player winnings
The player requested a withdrawal prior to meeting his bonus rollover. GamblersPalace rules state that if the player takes a payout before meeting the bonus terms and conditions the amount of the bonus will be deducted. GamblersPalace initially agreed to pay the player and reword its rules to reflect a deduction of the bonus and winnings from that bonus. The sportsbook later refused to pay the player.
Note: The player never had the bonus plus funds in play, meaning the bonus was not directly used to earn winnings.

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2/13/2009 10:33 PM
GoToCasino (SBR rating D-) player told sportsbook does not have funds to pay
Player: hi, i requested my payout by way of fed ex, i requested $500 from my account and i have been told at least a dozen times by goto that they are waiting on some funds to come in befor they can send me a payout
The player requested his funds one month ago. Players owed above six figures have been told that payouts are "backed up from football season." SBR has added sister sportsbook, LasVegasOffShore to the SBR rating guide at D-.

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2/13/2009 05:13 PM
sports-1 upgraded from C to B-

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2/10/2009 11:18 PM

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2/8/2009 11:20 PM
DimeLine sportsbook (SBR rating C-) cancels bet "because of injury"
On February 3rd DimeLine sportsbook canceled a wager on the Denver Nuggets -6 versus the San Antonio Spurs because of an injury report that caused the line to change. The spread jumped across all sportsbooks to as high as -13. Dimeline customer service cited an error as reason for canceling the bet. The player rightfully argues that his bet was canceled unfairly. The bet was not void because it was placed on an erroneous line but because he had a good position on a play before information was known that would change the odds across the betting market. SBR to contact DLS management. | Forum discussion

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2/8/2009 12:15 AM
On 1/23/2009 SBR reported that a BetEd (SBR rating C+) player's winnings were removed from his account due to a deposit rule stating that the eCheck deposit must come from a checking account in the player's name. The player deposited using a checking account belonging to his father, who authorized the transaction. The policy is not unusual but failing to prevent the deposit from being processed is. BetEd collected the deposit and cited the rule only after a winning run of nearly $7,000. In last month's report SBR asked if players had deposited in this matter, lost their funds, and not received a refund. One player claims this was the case years earlier, despite the rule being present on the website. Earliest archived rules pages show it was in print in late 2005. BetEd management also confirmed that the player's funds were at risk since the sportsbook does not audit deposits that are lost. SBR's position is that BetEd should pay the player due to the fact that his funds were in play without the possibility of a return on his investment. BetEd has refused to pay the player. SBR remains in communication with BetEd on the matter as well as other lesser complaints. BetEd was downgraded from B- to C+ on February 6th. | Dispute details and discussion

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2/6/2009 06:30 PM

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2/4/2009 11:10 PM

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2/2/2009 07:27 PM

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2/1/2009 11:02 PM
ThePointSpread enters the SBR rating Guide at F. ThePointSpread is the latest sportsbook to enter the SBR rating guide as part of the Futurebet scam operation.

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1/31/2009 11:36 PM
Super Bowl line hovering on 6.5
SBRlines.com showed the Pittsburgh Steelers favored by 6.5 to 7 since the line opened. The line started at 7 at TheGreek (SBR rating A+) and Pinnacle (SBR rating A+), and was briefly available at 7.5 (-115) for Cardinal Backers at Bookmaker (SBR rating A+). Players monitoring SBRlines saw the majority of the sportsbooks dance between 6.5 and 7 over the last two weeks. Many Arizona Cardinal bettors are waiting until game day for a chance at a more appealing price on a +7. There are a few sportsbooks offering 7 now for those players looking to lock in on the half point with a slightly higher price tag. Watch live betting odds at SBRlines.com.

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1/30/2009 11:09 PM

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1/29/2009 11:32 PM
ToteSport (SBR rating B-) gives player wager he did not place
On January 17, 2009, a player wagered 125 Sterling on Wolverhampton +1 goal at the price of +433. After Wolverhampton covered, he found an email from Totesport telling him there was an "input error," commonly referred to as a "bad line" when talking about American sports. As a result of this "error" Totesport reversed the spread, changing his winning wager into a losing one. Totesport's terms and conditions allow it to adjust prices, but not spreads. When confronted with this fact by the player, it would not cite a rule allowing it to take this action. Totesport would not discuss the issue with sportsbookReview.

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1/29/2009 05:14 PM
SBR receives multiple reports of bounced checks from Oddsmaker (SBR rating D-) players. The sportsbook tells SBR that all bounced checks will be reissued this week from their new processor. Oddsmaker players are welcome to update SBR on check payouts.

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1/27/2009 04:08 PM
TradeBetX (SBR rating C+) player receives check for over $30,000. The second player waiting for payment is told his check has been sent. Tradesports (SBR rating C+) and sister exchange TradeBetX continue to have email issues. After reporting problems with their Google mail account, the company tells SBR that they are experiencing intermittent problems with its mail server and the Help@Tradesports.com address. Players who do not receive a timely email response are invited to write to SBR.

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1/26/2009 06:54 PM
WagerWeb (SBR rating C) continues to rough up veteran bettors
Last year SBR received multiple complaints from "sharp players" that the sportsbook was confiscating funds in the amount of free-play bonus losses, when deciding it no longer wants to take the players' wagers. In March of 2008 WagerWeb agreed not to confiscate cash in the amount of losing freeplays and refunded users for the debits. This month WagerWeb has declined service to a player, after giving him a reload freeplay bonus. The free-play was lost but WagerWeb reverted to old policy, telling the player he would have to pay it back from his cash balance. Since sharing his complaint on the SBR posting forum, WagerWeb has lessened the punishment to a debit of only part of the free-play amount. SBR will again insist that WagerWeb agrees not to arbitrarily charge players for taking part in promotions and request that this player be paid in full.

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1/25/2009 11:58 PM
JapanCasino enters SBR Rating Guide at D-
JapanCasino is the seventh Goto Entertainment sportsbook to enter the SBR rating Guide within the last three months. The Costa Rica-based operation is currently slow-paying multiple large winners. SBR has received two player reports of $500 installment payments in response to four figure withdrawal requests last week. SBR again began receiving slow-pay complaints from large GoTo sportsbook winners in the middle of 2008.

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1/24/2009 01:58 PM
DailyDime enters the SBR rating guide at D-
DailyDime.com is hosted and serviced, with the same website IP address and company license as AceCity (SBR rating D) and Oddsmaker (SBR rating D), by Futurebet. The Futurebet flagship sportsbook prior to partnering with Oddsmaker and BetOnUSA (SBR rating D-) was sportsbookUSA (SBR rating F). sportsbookUSA has stole hundreds of thousands, if not over a million, from its players. SBR still gets at least one email a week from new sportsbookUSA players who are asking for help collecting winnings. Players should avoid all affiliated sportsbook brands.

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1/23/2009 10:22 PM
BetEd (SBR rating B-) player makes $6,931 mistake
The player made an eCheck deposit for $50 using a bank account owned by his father, who he lives with. In two weeks time the player turned the deposit into a balance of $6,931. After requesting a withdrawal for his winnings, BetEd reviewed the account and found the source of the deposit to be his father's checking account. The player points out that the $50 eCheck deposit was accepted and eligible to be lost. Unlike eChecks, credit card purchases are normally declined if the name on the card is not identical to the name on the user account. BetEd cites rule 14 which states "For security purposes, your bank account information must match the information supplied during your initial registration." If any players have made a deposit with a third party checking account, before subsequently losing their funds, they should be sure to contact BetEd for a refund. Players are reminded to read all rules carefully before depositing with a sportsbook. | Player discussion

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1/20/2009 10:52 PM

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1/17/2009 11:55 PM
No-pay exchange AllsportsMarket (SBR rating D-) closing; owner claims balances will be transferred to company shares in new venture "soon." AllsportsMarket owner outlined company problems in a message to balance holders but did not mention its failure to pay users. Players have been waiting for funds since 2007. The message states that AllsportsMarket will close due to legal issues and user account balances will be transferred to stock in a new sports investment exchange product in the future.

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1/16/2009 11:51 PM
SBR mailbag:
Player: Hello SBR, I see on BetPTS.com you rate them a A+. I cant find anything about them in the sbr rating guide. Is this book safe? Will they pay me if I win big? - JF
Hello JF,
No. This is not an A+ rated sportsbook, but a blacklisted sister sportsbook of the defunct LazerWager (SBR rating F). LazerWager began stiffing players in March of 2008. The faked SBR endorsement below is used by the sportsbook to fool its visitors. PTS pretends to quote SBR using a review written for The Greek (SBR rating A+).

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1/15/2009 11:09 PM
GoToCasino (SBR rating D) player confirms receiving portion of his withdrawal today
Player: I actually got $950 today. Jan 15th. They still owe me $5880. They do this to me every time but like I said I always end up loosing all the funds in my account, I am so disgusted that I don't feel like gambling I would rather clean toiletes. The only way I got this money because I would call every hour on the hour for 10 days and harass the staff to make sure they pay me.
SBR advises all players waiting for delinquent payments to avoid wagering other funds in the account. A slow-paying sportsbook will pay a player who is betting last since it still has a chance at winning the bettor's funds.

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1/13/2009 07:30 PM
CasinoNY enters SBR Rating Guide at D-
CasinoNY is the sixth Goto Entertainment sportsbook to enter the SBR rating Guide within the past two months. The Costa Rican-based operation is currently slow-paying multiple large winners. SBR will continue to identify the problem sportsbook's expanding family of brands.

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1/12/2009 11:06 PM

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1/11/2009 11:14 PM
Beware of Bet911 (SBR rating D-) offers
The slow-paying sportsbook is offering 30% cash bonuses along with other discount offerings such -105 reduced juice specials and free half point Tuesdays. Players should avoid all questionable and unproven sportsbooks, especially those marketing overly generous promotions this time of year. As football comes to a close many players will be requesting payouts and testing the financial strength of these sportsbooks. Many sportsbooks will market these offers irresponsibly, knowing that if the ball does not bounce in their favor, players will not be paid. Bet911 has already shown they can not fulfill payout requests of large winners.

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1/10/2009 11:07 PM
Stryyke (not rated) clears delinquent payouts
Since SBR's initial report in November Stryyke has paid all nine players who have complained of payout delays. Delays ranged from one week to over a month. Player concern was high due to a lack of communication from the sportsbook and the withdrawals being requested through the book's main payout method, electronic transfer service, Moneybookers. Recent withdrawal reports from December suggest Strykke has improved over November. Stryyke blames being short-staffed in December for slow-payment, which did not exceed 10 days.
"As we were not working with the full staff during the Christmas and New Years weeks, we couldn't process all payouts in a timely manner. Some customers unfortunately experienced delays with their payouts."

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1/9/2009 07:47 PM
On-linesportsbook.com (SBR rating D-) website domain expires
On-linesportsbook, the subject of Tuesday's withdrawal complaint report, is currently off-line. Slow-paid players became nervous when they saw the expiration message from the website hosting company. They were not contacted by the sportsbook. Balance holders can still log in and view their account at On-Linesportsbook's parent sportsbook, GotoCasino (SBR rating D).

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1/8/2009 04:02 PM
BetTrojan (SBR rating C-) player receives payment of $4,311 winnings. The sportsbook initially took the funds because the player bet on betting odds that it was about to change. Payment concludes the complaint originally reported on 1/2/2009.

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1/6/2009 11:54 AM
Two On-Linesportsbook (SBR rating D-) players file new payout complaints
The sportsbook told users that it is waiting for access to player-deposited funds collected by credit card processors. Blaming third parties for not having access to funds is a common excuse and one used by stiff sportsbooks LazerWager (SBR rating F) and BetCascade (SBR rating F). However, GoTo Entertainment sportsbooks commonly puts large winners on payment plans. Players are hopeful the book will get through these latest issues and begin to make payments. The two players have requested over $3,000 and have balances of over $15,000 combined.

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1/5/2009 11:46 PM
Owner of Apex sportsbook (SBR rating F) scam building new sportsbook, BetPinoy
The new website, which is part of the Bet33 operation that was built on the stolen funds of Apex sportsbook players, states that it's "The most trusted sports betting site in the Philippines." BetPinoy is not in the Philippines nor is the incomplete website known by people in the Philippines. The website will likely be used to target specific players on customer lists by phone.

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1/3/2009 11:07 PM
HawaiiCasino enters SBR Rating Guide at D-
HawaiiCasino is the fifth Goto Entertainment sportsbook to enter the SBR rating Guide within the last two months. The group is developing many new websites in an effort to allow its staff and marketers to better target players in specific locations. The Costa Rican-based operation is currently slow-paying multiple large winners.

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1/2/2009 02:24 AM
BetTrojan & TopCat sportsbook downgraded from C to C-

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1/2/2009 01:44 AM

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12/30/2008 11:52 PM
BullFrogGaming is the third Safari Gaming Group sportsbook to enter the SBR Rating Guide this month. The Curacao-based sportsbook earns an initial rating of C-.

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12/28/2008 11:19 PM
MyStudentPoker enters the SBR Rating Guide at C-. The sportsbook is part of the newly created Safari Casino Group hosted in Curacao.

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12/27/2008 10:19 AM
sportsbook.com (SBR rating D-) to no-action if-win wagers on same game
A player complained that his $28,000 account was frozen after a payout request. sportsbook.com was reviewing his wager history. The player explained that he made numerous if-win wagers on the same game giving him an unfair advantage. He and sportsbook.com have agreed the best solution was to cancel all wagers made in that manner. sportsbook.com states that all players who made if-win bets on the same game will have their wagers canceled and that balances will be adjusted this weekend. Players who made losing same-game if-win wagers should verify that they received a credit adjustment for those losses.

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12/24/2008 02:55 PM
Veteran B rated sportsbook to be acquired shortly. Sources tell SBR a deal is near completion and its users will be informed shortly. Players in this sportsbook can expect a similar betting experience and interface after accounts are imported.

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12/22/2008 11:41 PM

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12/21/2008 11:32 PM
Bet911 (SBR rating D-) $10,000 winner reported initial success with a $1,000 installment plan that began in October, but the sportsbook failed to pay over the last month. The player first complained in June that Bet911 was unable to pay $10,000 without explanation. Owed 911 players are concerned that their chances to be paid will end with along with the busiest part of the year, football season.
Player: My contact does keep me informed. Apparently, money is tight. simple as that. At the moment i am hoping payments will begin again soon.

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12/20/2008 11:11 PM
Initial feedback from users of new sportsbook Evebet (not rated) negative
Players report poor customer service and an inability to engage in communication with the sportsbook. The most recent complaint comes from a player who wagered on a Mexican basketball game. Evebet canceled the player's bet one day after it won without explanation and has not replied to requests for details on why the bet was voided.

Player two: Dear Bill Dozer, I was advised to mail you about this case. I was betting with evebet.com less than 2 months. I would like you to know that their services are really the poorest I have ever met. Too much problems with withdrawals and stake dessisions. But real problem is that 5 days ago they locked my account and my $5100. They told me that I have some problems with credit card but I have never used any credit card with them only moneybookers. then I mailed to moneybookers and they checked my account and everything was normal with it. they mailed to evebet and explained them that there was no any problems with my account after what evebet mailed us that they will unlock my account as soon as possible. 2 days passed and account is still locked I can see my money in balance line but I can't withdraw or make any bets

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12/20/2008 12:20 AM
WorldWideBet added to the SBR rating guide at F. WorldWideBet.com is one of the many mass produced sportsbook brands from scam operation, Futurebet. Futurebet will use its white label program to target bettors who don't realize the new books are affiliated with the notorious scam artists. SBR will continue to search for new futurebet-serviced sportsbooks and immediately warn readers.

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12/18/2008 11:42 PM
XtremeBluff enters the SBR Rating Guide at C-. XtremeBluff is a sportsbook and poker room that left problem operator, Futurebet, to join the Safari Casino Group. The Safari Casino Group uses software it calls BTG Gaming and works much like its former software provider Futurebet. XtremeBluff and Safari are hosted in Curacao.

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12/17/2008 09:10 AM
10Bet (SBR rating C) credits player 406.24 Euros for a wrongly canceled wager. The player reported to SBR that 10Bet canceled multiple bets after the line moved in his favor. The sportsbook originally told the player and SBR that there was a gross obvious error with the two moneyline prices reversed. The player bet on Burscough who were playing against Redditch on November 29th. Any other players who made a canceled 10Bet wager on this match are encouraged to contact SBR.

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12/16/2008 05:42 PM
Three unrelated BetGun (SBR rating D+) players report confiscation of winnings as well as deposits. The sportsbook claims each account holder shares an IP address with another user. BetGun justifies its action by simply stating that this is a "very serious rule violation." BetGun has not cooperated with SBR or players when asked for wagering and account user history.

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12/13/2008 09:00 PM
New 10bet (SBR rating C) complaint of canceled wagers after line moves in player's favor

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12/12/2008 07:34 PM
Bamasportsbook enters SBR Rating Guide at D-
Bamasportsbook is the fourth Goto Entertainment sportsbook to enter the SBR rating Guide this month. The group is developing many new websites in an effort to allow its staff and marketers to better target players in specific states. The Costa Rican-based operation is currently slow-paying multiple large winners.

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12/11/2008 07:28 PM

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12/8/2008 06:26 PM
BetPhoenix (SBR rating B) moves from IQL sportsbook software to the ASI platform. The sportsbook expects to be inputting data and fine-tuning the software through the evening but states that tonight's lines are posted and players can access their accounts. Users with a problem or feedback on the new platform are invited to email SBR.

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12/8/2008 12:14 AM
GoToEntertainment and On-Linesportsbook also new sportsbooks indexed in the SBR Rating Guide under the GoTo Entertainment Group. Both books received an initial rating of D-.

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12/6/2008 11:14 PM

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12/5/2008 07:19 PM

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12/4/2008 10:31 PM
SBR receives positive feedback from Dimeline sportsbook players
Players have reported timely payouts and good customer service--customer service is provided only by LiveChat and email--since joining the Curacao-based BTG Gaming Group. SBR upgraded DimeLine and other BTG-serviced sportsbooks from D+ to C-. DLS was upgraded from D to D+ in September after successfully leaving scam operator Futurebet. The last reported payout dispute, that originated when the sportsbook was using Futurebet hosting and services, was resolved in November.

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11/28/2008 03:34 PM
Stryyke (not rated) players complain of voided winning wagers and slow-pay
Stryyke canceled a tennis wager in October citing a mistake on the listed wagering odds. The odds were not erroneous and the book has not offered to pay the bet at what it deems to be the correct market price. SBR will contact the sportsbook about this matter and about the company in general. SBR expects to complete a rating evaluation of Stryyke next week.
Player: This won and was correctly credited to my account. However, after requesting a payout on 24/11/2008 they sent me an email saying the payout was cancelled and this wager was being made void. At no point before or after the event in question did I receive any comunication from them about this happening, therefore I find it extremely dubious and unfair behaviour.

SBR will also inquire with Stryyke about a Moneybookers payout delay of one month. The sportsbook told the player that its Moneybookers account is unfunded. Stryyke has not offered a withdrawal by other means.
Player: They says that they have not funds in their moneybookers account and that they will sort this soon, but the same story for 1 month. I ask them to withdraw by bank transfer but they says its no need for that because I will not receive my funds faster. They also deducted money from my account so I can not withdraw via an alternate method.

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11/27/2008 09:23 PM
Happy Thanksgiving from the SBR Staff!
Readers who submitted a sportsbook complaint or email after noon today can expect a response by end of business day tomorrow.

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11/26/2008 11:13 PM
Newly rated scam sportsbooks taken off-line
All-sportsbook (SBR rating F) and 1sportsWagering (SBR rating F) were added to the blacklist this summer. SBR warned players of scams ran by sister sportsbooks under parent operation EZ sports.

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11/25/2008 11:57 PM

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11/24/2008 08:59 PM
2003Betting (SBR rating F) closed. 2003Betting, part of the EZ sports operation, stole over $25,000 in winnings from players in 2005.

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11/23/2008 11:31 PM
Malvernsports enters the SBR Rating Guide at D-. The sportsbook is operated by the sportsbook.com Group, which uses the company name Jazette Enterprises Limited. As with all sportsbook.com books, Malvernsports is located in Costa Rica and uses World Gaming Software.

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11/22/2008 10:57 PM

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11/20/2008 01:27 PM
Oddsmaker (SBR rating D-) bonus scam costs another player $1,500. The player player placed parlays and striaght wagers when betting with his Oddsmaker try-us-out bonus money. A player has a parlay in his acount history will see his account set to zero when he eventually requests a payout. The sportsbook routinely allows players to make winning plays for months despite the fact that a parlay wager early in the account history will be reason to deny payout requets. The fine print regarding parlays is on the book's rules page and not supplied with the promotion. Oddsmaker previously told SBR they would honor winnings prior to when the first parlay wager was made, would add the rule to the correct website pages, and clarify the rule in its terms of service. The book has not made these changes and players continue to waste winning picks on an account that cannot yield a profit. Players who have added to their balance with deposited funds have also had winnings removed despite having their own funds at risk and enough deposited cash to cover the wager.

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11/19/2008 07:14 PM
SouthernWagers (not rated) stalls player's $3,300 payment since October 6th. The player states he was solicited through the Rivals.com message board. The sportsbook wrote the player in mid October claiming he accidently sent his check to the wrong person.
Player: This book is a scam. The guy who runs it goes by the name of A***** . He strings you along for payment for days, weeks, and months on end. It's an individual bookie but I wanted to spread the word for other people who may be scammed by this bum. I am owed six thousand dollars and was promised payment since Sept. 30. My payment was once 3300 and has since gone up as he kept letting me bet.

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11/18/2008 01:31 PM
Tradesports (SBR rating C+) to close Friday, November 28th
The betting exchange cites difficulties with transferring funds, which impacts trading volume, as motivation for the decision. Unlike a sportsbook that can follow general markets to offer wagers, Tradesports relied on person to person activity similar to a pokerroom in order to offer a quality product. Tradesports will close all markets on November 21st. Players are expected to request a bank wire or check on November 28th.

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11/16/2008 11:19 PM
OnlyWinners enters the SBR Rating Guide at D-. The sportsbook is operated by the sportsbook.com Group, which uses the company name Jazette Enterprises Limited. Like all sportsbook.com books, Onlywinners is located in Costa Rica and uses World Gaming Software. SBR is currently discussing outstanding claims with sportsbook.com management. The sportsbook.com Group has unjustly confiscated balances from many players over the past two years.

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11/15/2008 09:44 PM
New sportsbook CashBox98 from owner of F rated sportsbook, Bet33
CashBox98 is a new sportsbook from the owner of Bet33 (SBR rating F), who previously owned and operated stiff sportsbook, Apex sports (SBR rating F-). All players who inquire with SBR about any of the books on the growing list of Bet33-related sites are told how the company was built on the stolen funds of Apex clients. Apex sportsbook quit an SBR-monitored payment plan in June of 2004. Ownership began booking bets with credit players one month later and established this new operation late in 2005.

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11/14/2008 11:05 AM
SBR mailbag
Q: SBR, have you any information on OrlandoCasino. I dont see them on the rating site. They have 50% bonus. Is it legit?? - Andrew

A: OrlandoCasino is sister site of Orlandosportsbook (SBR rating D-) and is also part of the GoTo Entertainment Group. GoTo's flagship sportsbook, Enterbet (SBR rating D-) was lowered to D- in July after a third slow-paid player was put on a payment plan. Players continue to write to SBR complaining of being stalled. SBR advises players to resist the bonus and avoid this sportsbook.

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11/13/2008 05:04 PM

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11/13/2008 04:46 PM

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11/12/2008 10:25 PM
Scam sportsbook BetChance (SBR rating F) back in business
It was been three months since BetChance was telling its players that it was insolvent and offering a settlement offer like the one below:
The sportsbook is now advertising new bonuses and offering a full wagering menu. Some players report that BetChance is still refusing to pay and pushing them to accept a settlement of 25% of their balance. It appears the sportsbook is marketing to Italian speaking players that may not be aware of the theft of bettors in other countries.

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11/11/2008 02:06 PM
Two additional players report being cheated by Mysportsbook (SBR rating D-) when it canceled winning NBA in-game bets.

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11/8/2008 11:20 PM
Mysportsbook (SBR rating D-) cancels live in-game NBA wagers after game ends
On November 6th, at the start of the 4th quarter of the NBA Warriors-Nuggets game, a player placed an "in-running" bet risking $1000 to win $833. The winning bet was canceled after the event. Mysportsbook first claimed it was a past-posted play, but later blamed the cancellation on offering erroneous betting odds. The sportsbook refused to pay the player, reprice the bet at what it deemed to be a fair market payout, and has not shown why it considers the betting offer to be in error. Mysportsbook.com is operated and hosted by parent sportsbook, sportsbook.com (SBR rating D-).

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11/7/2008 10:49 PM
RevolutionaryPoker sportsbook enters the SBR rating guide at F. RPS is the fourth member of scam sportsbook group, Futurebet to enter the blacklist in the last month. Futurebet is a scam sportsbook operation in Vancouver, Canada that has parented hundreds of slow-pay and no-pay sportsbooks. The group is known for robbing both players and its turnkey book owners while hiding behind different brand names like the ones listed here. Futurebet now calls itself iGamingSoftware a.k.a IGS. SBR received a payout complaint last month from a bettor owed $52,900 from sportsbookUSA (SBR rating F), formerly the operation's flagship brand. History shows it is unlikely the player will see any of his winnings or deposit.

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11/6/2008 08:52 PM

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11/4/2008 06:44 PM
ParlayCardZ (SBR rating C+) to be merged under Las Palmas (SBR rating B-)
LasPalmas management tells SBR that all ParlayCardZ players will receive the same pricing and line set when logging in through LasPalmas. Both sportsbooks are owned by the Horizon 20 Group. PCZ players should expect a seamless transition to the LasPalmas.com website.

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11/3/2008 10:23 PM
JackDaddyssportsbook enters the SBR rating guide at F. JDS is the second member of fraud operation, Futurebet to enter the blacklist this week. Futurebet is a scam sportsbook factory in Vancouver, Canada that is known for robbing both players and its webmasters while hiding behind different brand names like those listed here. Futurebet now calls itself iGamingSoftware, or IGS, and will deny it has any relation to Futurebet when questioned by individuals interested in owning their own sportsbook.

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11/2/2008 12:04 AM
BetOT enters the SBR Rating Guide at C. BetOT is the second BetPhoenix-hosted turnkey sportsbook to be rated this week. Both BetOT and sports-1 (SBR rating C) use BetPhoenix server hosting, facility, and software.

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11/1/2008 05:09 AM
New post-up sportsbook coming from owner of F rated sportsbook, Bet33
999LuckyDay is a newly built sportsbook website from the owner of Bet33, who previously operated stiff sportsbook, Apex sportsbook (SBR rating F). Bet33 ownership routinely argues that they and related books should be rated higher than F since it "has been over four years" since the last known player was stiffed. Bet33, which was built on these stolen player funds, and its affiliated sportsbooks will remain blacklisted until ownership continues with payment plans initiated four years ago.

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10/30/2008 09:10 PM
PokerSouls enters the SBR rating guide at F. PokerSouls, also known as CasinoSouls, is one of the many mass produced sportsbooks from scam operation, Futurebet. Futurebet will use the different brands to target bettors who don't realize the new books are affiliated with the notorious rip-off artists. SBR will continue to search for new futurebet-serviced sportsbooks in an effort to warn players.

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10/29/2008 11:22 PM
sports-1 - SBR initiates rating coverage at C

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10/29/2008 11:19 PM
sports-1 enters the SBR Rating Guide at C. sports-1 is a new sportsbook that uses the server hosting, facility. and software from BetPhoenix (SBR rating B).

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10/28/2008 07:42 PM
Bet1128 (SBR rating D+) player complains the sportsbook confiscated his balance of over $37,000 Euros the week of August 24, 2008. He was one of five complaining players that won over $100,000 Euros combined betting on Olympic boxing round-robin parlays. Bet1128 closed all the player accounts and seized all balances including deposits, claiming they were a betting syndicate. Bet1128 does not claim the players exceeded the maximum stake per bet with multiple accounts, bet from the same location or at the same time, or exceeded the one-day maximum win amount of $150,000 Euros. Their sole explanation was:
"Our customer XXXXX YYYYY has been linked to a group of punter. It’s our right to protect ourselves against this kind of strategy, which is unfair and deemed as cheating by our terms and conditions. We are able to prove the link of these players and ready to show to the relevant body. We are looking forward to receive official request from all the person involved in the affair, in order to clarify our position as soon as possible."
Bet1128 failed to provide valid reasons for their actions. The sportsbook states that an IBAS investigation is pending. Bet1128's rules do not prohibit players from sharing wagering information. The player admits to knowing the other sports bettors and states he did not initiate or take part in an investigation with third party, IBAS.

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10/27/2008 07:07 PM
Betmania officially acquired by BetPhoenix. BetMania began using BetPhoenix hosting and services in September with the intention of being moved under Phoenix ownership. The sportsbooks reported a drawn out legal process delaying the acquisition and leaving Betmania players to wonder about the status of their book and its financial position. Phoenix tells SBR that Betmania management will be retained and the sportsbook will operate as a separate brand.

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10/26/2008 10:43 PM
SBR received six payout complaints from Worldbet (SBR rating F) players in October. Worldbet has failed to pay players in the past and routinely waits months to pay those fortunate enough to receive their funds. Victims request SBR to continue to warn others about this scam sportsbook.

Player: can you please help me ive made a withdraw from worldbet.com for over 5000 euro and it still hasnt even been processed , ive sent loads of emails , confirmations to all there addresses they wont reply , how do they get away with it not paying people?
Player: Here is my correspondence with the poor F-rated worldBet bookie. They do not answer my emails.Have requested a payout of 947$ and since 24.8 they have not give a sound from their “support”Please help or maybe report them as a “scam” bookmaker?
Player: I have a pending withdrawal request at worldbet, which is pending for a month ( I made the request on the 25th of August, with the ammount of, 849 USD-t, and I asked for a Moneybookers withdrawal).Since that, I haven't received the money, nor any emails from Worldbet about this withdrawal. I tried to contact them via email, but I only received an auto-reply from them. I am really concerned about this money...

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10/25/2008 08:11 PM
sports.com (SBR rating D-) cancels player's winning wager
sports.com canceled a bet on the 2nd quarter of Thursday's Auburn versus West Virginia game when the quarter was near completion.
Player: This bet was clearly on the 2Q and action was taken on it during the commercial between the 1st and 2nd Qtr and the line moved the whole time. Then during the 2Q, after it was obviously going to be a winner, it was cancelled---unacceptable.
sports.com customer service initial response to the player was that the offering was not labeled correctly for a 2nd quarter wager and all bets placed on it were canceled. The player feels as though the sportsbook created a situation where it could not lose since it had the ability to cite the error if the outcome was not to its liking. sports.com is operated by sportsbook.com (SBR rating D-) which has canceled winning wagers in the past due to clerical errors. SBR intends to speak with management about this latest issue.

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10/23/2008 08:04 PM
SBR sportsbook Tours: View photos of BetPhoenix (SBR rating B) here. The sportsbook is located in a two floor complex near the airport in San Jose, Costa Rica. SBR toured the impressive facility, which is partly under construction, last week. BetPhoenix shares ownership with Diamond sportsbook (SBR rating A+). Diamond is located in the Bookmaker (SBR rating A+) building, also in San Jose, Costa Rica.

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10/22/2008 11:21 PM

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10/21/2008 07:32 PM

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10/17/2008 11:36 PM

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10/16/2008 10:05 PM
BetMonarch enters the SBR rating guide at C. BetMonarch is a new sportsbook operated and backed by the Catalina sports Group in Costa Rica.

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10/14/2008 09:06 PM
AverageJoeBets enters the SBR rating guide at F. AverageJoe, also known as B4Bsports, is one of the many mass produced sportsbooks from scam operation, Futurebet. Futurebet will use the different brands to target bettors who don't realize the new books are affiliated with the notorious rip-off artists. SBR will continue to search for new Futurebet-serviced sportsbooks in an effort to warn players.

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10/12/2008 11:01 PM
sportsbooks list payout odds for 2008 Basketball Teasers. 5Dimes (SBR rating A) tops the teaser chart for both basketball and football. Pinnacle (SBR rating A+) remains the only sportsbook allowing players to have more than 5.5 points and take as many as 7.5. Players can check back as the basketball season nears for added information including teaser maximum and minimum risk amounts and changes to payout odds. Multiple sportsbooks are considering broadening the range of points offered before the start of the NBA season. | Basketball Teaser Odds

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10/11/2008 07:56 PM
BetPhoenix (SBR rating B) website under Denial of Service attack. Players can contact the book by calling 888-238-8018 or 1-888-378-0888. BetPhoenix tells SBR that network administrators are working on blocking the attack. A denial of Service attack is caused by excessive requests to a website's server which in turn leaves little or no resources for legitimate user traffic. The sportsbook's information and databases are not "hacked" or compromised. In the event of a DoS attack bettors can find a list of all LiveChat links here as well as all sportsbook phone numbers here.

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10/10/2008 11:57 PM
sportsbookReview lists football teaser odds for sportsbooks rated B and higher.

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10/9/2008 11:34 PM

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10/8/2008 11:06 PM

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10/7/2008 11:14 PM

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10/4/2008 03:49 PM

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10/4/2008 03:42 PM
BetTheGlobe, Mayansports & SafariCasino upgraded from D to D+

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10/4/2008 03:41 PM
Dimelinesportsbook upgraded from D to D+

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10/3/2008 11:01 PM

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10/2/2008 11:00 AM

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10/1/2008 06:26 PM
SCAM ALERT: LazerWager (SBR rating F) operation taking wagers through live dealer online casinos. The company owns websites such as DealFourRealCasino.com and Deal4Real.net where the gambler can play against and converse with a live dealer. TheLiveDealerCasino.com, owned by parent company GPS Global, is attempting to outsource the live dealer service to other gambling operators. When SBR visited the LazerWager facility in February to discuss its failure to pay, we toured the live dealer casino room. Management stated that the value of the video camera equipment was more than the "low 6 figures" owed to LazerWager victims. LazerWager's parent company also operates its pay per head service called Evolution or EvoDP.com. Evo Data Processing hosts and services the following sportsbook websites:
betbooky.com
betc2c.com
betges.com
betwinnerlive.com
blackysports.com
ibetaaa.com
lasportsbet.com
lawager.com
msbparadise.com
onyxsports.net
risk2bet.com
sgbets.com
skytownsports.com
tagbets.com
ubet1688.com
win898.com
win989.com

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9/30/2008 11:17 PM

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9/29/2008 09:17 PM

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9/28/2008 11:13 PM

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9/27/2008 04:00 PM
Prime Time sports - SBR initiates rating coverage at F

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9/27/2008 03:11 PM
Lazerwager (SBR rating F) officially folds with player funds; parent company scams continue
Lazerwager again cites frozen funds of third party processors as reason for finally calling it quits. The book used the processor excuse again despite only transferring two partial withdrawals to players since last year's Super Bowl. LazerWager blamed a credit card processor that froze post-up funds in February. LazerWager admitted that it made the mistake of relying on one processor to collect all monies and that without player deposits it did not have the needed funds to pay winners. The sportsbook lied to players saying that it would be transferring money from other business ventures. During the stalling and false promises of 2008, the sportsbook marketed aggressively to get new deposits from unsuspecting bettors. The Lazerwager staff told SBR prior to payout issues that the book is owned by GPS Global SA, also known as Evolution sports Data Processing (evodp.com). The sportsbook shares the same server with many other betting sites.

SCAM ALERT: The image below was taken from Lazerager sister sportsbook, Prime Time sports website today. The F rated sportsbook pretends to be rated A+ by SBR and quotes a review written for The Greek (SBR rating A+).
All Evolution sports Data Processing (evodp.com), AKA GPS Global SA, sites should be avoided. SBR is currently researching all websites under the operating group in an effort to warn players. They will be listed in the latest SBR scam report.

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9/26/2008 12:17 PM
LessJuice (SBR rating B) absorbed by sister sportsbook BetAnysports (SBR rating B). Both sites are under the 5Dimes (SBR rating A) Group and both use ASI software. BAS tells SBR players should be able to log into their accounts now without issue.

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9/26/2008 07:53 AM
Jazzbet enters the SBR rating guide at B. Jazzbet.com is a new brand from the DPT sports Group. All DPT books are located in Costa Rica and use Digital Gaming Solutions software.

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9/25/2008 11:20 PM

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9/22/2008 11:44 PM

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9/21/2008 10:17 AM
Scam Alert: Palacebet.com (SBR rating F-) back online. The sportsbook website was taken down by the host provider after repeated scam reports. Although the sportsbook no longer offers online banking, players should beware of solicitation for Western Union deposits for too-good-to-be-true offers.

The Scam: Fake professional handicappers refer players to palacebet. The player signs up at the site and sends his deposit to Palacebet. His balance is instantly controlled by the pro handicappers, who are referred to by the book's customer service as "the player's sports Advisors." The bettor is then promised a line of credit so he can bet larger sums on the "advisors' syndicate picks." He is told he must cover a $4,000 transaction cost for a bank wire from the touts to his account (which never occurs since the book simply adjusts the available balance in the software) and is promised it will be reimbursed to him upon cashing out. If the player is lucky enough to survive the "syndicate picks" that are designed to eat away his bankroll, he is asked to deposit another $4,000 in transaction fees before he can have access to his funds including the money he deposited. A player who complained to SBR was told he had to pay $4,000 maintain access to his account after winning $20,000.

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9/20/2008 06:55 AM
BettingStar24 (SBR rating D) reopens; players advised to request funds
The sportsbook posted vague messages on its website earlier this week about transferring player accounts and informing users that customer support would not be offered during this time. No time line for a resolution was offered. BettingStar24's website displays a new message stating that negotiations allowed the sportsbook to reopen. It is not uncommon for Malta-licensed sportsbooks to struggle with internal business issues before eventually closing for good. PlayBanks and BetChance each showed signs of stumbling including intermittent payouts, temporarily removing account access, and/or announcing new ownership before eventually closing for good. Players are advised to test BS24's withdrawal process and avoid the book while it handles internal issues.

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9/18/2008 05:49 PM

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9/18/2008 12:14 AM
Do you use your math skills to take advantage of the house? Take the sports Betting Math Quiz
Players are invited to test their football betting knowledge with 20 questions like this one:
Which of these would a Poisson distribution be best suited for predicting??

• Home runs hit by a player in a season.
• Number of throws before a dice thrower "craps out".
• Mortality rates of persons bit by a King Cobra.
• Total hits in the first inning of a baseball game.

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9/16/2008 08:05 PM
SBR adds sportsbook Selector Feature: Answer questions about your betting style to find the best sportsbook match.

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9/15/2008 07:42 PM

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9/14/2008 12:36 PM

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9/13/2008 04:09 PM

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9/12/2008 08:05 PM

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9/10/2008 11:41 PM

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9/7/2008 11:43 PM

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9/6/2008 03:11 PM
SBR Forum Posters' poll: Top 5 sportsbooks in August
During the month of August posters were asked to list their Top 3 sportsbooks. Five points were awarded for the first choice, four points for second place and three points for third. Only voters with 25 or more posts were counted in the final tally. Congratulations to the Top 5 point earners including 5Dimes (SBR rating A) which entered the top 5 for the first time with 125 total points. This was SBR's first poster's poll of 2008 (2007 results).

1. Matchbook - 195 total points
2. BetJamaica - 182 total points
3. TheGreek - 160 total points
4. Pinnacle sports - 130 total points
5. 5Dimes - 125 total points

See how posters voted

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9/5/2008 07:16 PM

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9/4/2008 11:27 PM
USDbet (SBR rating F) officially closed?
The sportsbook wrote SBR less than three months ago to say they were going to begin paying users.
Dear Bill, usdbet is under new management and finally doing its own processing. Software will remain the same, however the problem was with processing not the software. We are paying out all pending withdrawals, so please redirect players who have contacted you with withdrawal problem to this mailing address: mail@usdbet.com. Thank you. Best regards, James usdbet.com

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9/3/2008 11:36 PM

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9/2/2008 02:27 PM
BetMania (SBR rating D) changing offices and software. The sportsbook moved from Pavas to Rohrmoser Costa Rica this morning and expects to be online by 3:00pm today. BetMania has also moved from ASI software to new software, MXA Systems. Management tells SBR that player accounts will be accessible and reflect the correct account information this afternoon.
Update 9/3/2008 10:27:24 PM: BetMania remains inaccessible. SBR to seek update tomorrow.

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9/1/2008 10:50 PM

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8/31/2008 11:14 PM

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8/30/2008 11:15 PM

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8/29/2008 01:23 AM

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8/27/2008 11:35 PM
No-Pay sportsbook back online
BetCSL (SBR rating F) players reported payout problems in January of 2007. The sportsbook was taken off-line by the turnkey provider, Capilleira. Two more Capilleira sportsbooks have since closed without paying users. The sportsbook website has reappeared in time for football. Players should avoid CSL and all Capilleira sportsbooks.

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8/24/2008 11:27 PM

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8/23/2008 01:15 PM

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8/22/2008 02:19 PM
SBR Launches New Handicapper Websites

SBR.tv: Watch handicapping shows on SBR.tv OR broadcast your own videos on the first and only video site for cappers!

SBRcontests: Signup for the first baseball contest from SBRcontests, the new home of the Beat The Prick Football Contest!

MySBRforum: Check out the first release of the only social networking site for sports bettors. Check back weekly for new ways to stay connected and compete against other handicappers.
Track Handicappers: Add your favorite SBR cappers to your network. Follow their plays, forum posts and blogs.
Betting Tools: Get your favorite personalized betting tools all in one place.
Team News: Track your team news with feeds that come directly to your MySBRforum.
Video: Display your own sports video with SBR.tv or import YouTube videos.
Blog: Share your game write-ups with your capper network and the world!
Your content: Choose from many other custom modules and tell us what you want!

One log-in accesses all SBR features!

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8/21/2008 11:49 PM

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8/19/2008 11:16 PM
BetAnysports, LessJuice, and ChineseBookie migration to 5Dimes (SBR rating A) platform complete; upgraded from B- to B. A large group of non-English speaking bettors were quickly moved from the old platform to the new system in the 5Dimes building with few complaints and good communication. The small amount of feedback received by SBR suggests players are pleased by an expanded wagering menu.

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8/18/2008 11:48 PM
SBR mailbag:
Q: SBR, I have gotten two copies of InsidersBettingDigest. It has BetUs as its sportsbook of the year and backs them financialy. They say "This year there is Only One sportsbook That We Are 100% Confident In Recommending. As proof of our confidence in this sportsbook, we will be extending the Insiders’ Betting Digest Guarantee and financially stand behind our pick, good for up to $100,000 against non-payment due to lack of funds or business failure" Is this magazine for real? Thanks Dan
A: Hi Dan, Insiders Betting Digest has been giving BetUs that "award" for at least four years. The mag is actually owned by BetUS marketing. Before BetUs consolidated its sister books under BetUS.com, it had a Top 4 list of BetUs, sportsGambling, BetReduction and Omnisports. You were rightfully skeptical. BetUS is currently rated D+.

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8/17/2008 11:58 PM

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8/16/2008 10:55 PM

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8/14/2008 07:19 PM

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8/13/2008 09:42 PM

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8/12/2008 09:25 PM

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8/11/2008 10:35 PM

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8/11/2008 01:33 PM

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8/9/2008 08:27 PM

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8/8/2008 07:34 AM
Logans upgrade from D- to D+ reflects potential for independent decision making. The sportsbook, which is managed and hosted by sportsbook.com (SBR rating D-), tells SBR that it has its own email address for players to use when a dispute arises. Logans management also said it would be open to revisiting the decisions made by sportsbook.com's team. Logan's management suggested it would have reversed decisions the sportsbook.com Group made against players in the past, prior to its launch. Logans is a new sportsbook.com-hosted brand that uses the turnkey operation's banking and processing. Players at sportsbook.com turnkey serviced sportsbooks including Logans are susceptible to the long payout delays due to processing. Some players are currently waiting almost four months.

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8/5/2008 07:47 PM

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8/4/2008 06:55 PM
sportsbetting.com tackling processor delays; poor customer support remains problem for players
sportsbetting.com's (SBR rating C-) problems with inadequate banking resources were magnified by poor communication with users. The sportsbook has recovered paying most past due amounts including $30,000 to one player in late July. Players continue to report sending multiple emails and a front line of customer service that cannot do anything but pass the complaint on to unavailable management.

Player: I made two deposits on July 6th. They were never credited to my betting account but were deducted from my bank account. I have contacted CS multiple times using both email and phone and have gotten absolutely nowhere. They keep telling me 24-48 hours and they'll contact me. I never hear from them, then I call and they tell me the same load of crap again. I strongly advise any and everyone to pull their money from these guys. I wish I would have found your site before I made my deposits.

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8/2/2008 03:05 PM

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8/2/2008 02:41 PM
BoDog downgraded due to processing issues. Bodog (SBR rating B-) tells SBR that closing third party processors have forced them to reroute transfers through other payment services. This has caused players to wait even longer than the 40 business days listed on the Bodog website. Players who deposited via person-to-person transfer methods have the ability to receive payment through the same method within three business days. Non-U.S. users using eWallets, Neteller or Moneybookers are offered payment within one business day. Bodog's downgrades from A to B- this summer reflect the book's inability to send checks or bank wires in a time frame consistent with top sportsbooks.

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7/29/2008 11:28 PM

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7/28/2008 09:58 PM
Don Carbone sportsbook (also known as DCSC.com) - SBR initiates rating coverage at D+

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7/28/2008 09:47 PM

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7/27/2008 11:40 PM

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7/25/2008 11:31 PM

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7/24/2008 10:41 PM
BetVegasVic enters the SBR rating guide at C. VegasVic is a new sportsbook with ties to established bookmakers in Costa Rica. Most Catalinasports (SBR rating C+) accounts have been moved to VegasVic.

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7/23/2008 11:34 PM

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7/22/2008 11:33 PM

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7/21/2008 11:43 PM

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7/20/2008 11:36 PM
Vip sports lowered from A- to B+

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7/20/2008 11:32 PM

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7/19/2008 10:41 PM

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7/18/2008 11:36 PM
Portlandbet (not rated) debits players for winning wagers citing bonus requirements
Portlandbet has closed and is in the process of paying player balances. Some players have complained that the sportsbook is keeping the amount the player was required to bet to meet his wagering requirements instead of the prorated amount of the bonus itself. This odd deduction, which essentially equates to losing all the money bettors were originally obligated to risk, is costing some players more than their deposit and bonus combined. SBR will attempt to speak with Portlandbet about these deductions. Players should double check their withdrawals for unwarranted deductions.

Player 1: I had completed approx £7,000 of the Wagering Requirement when this book folded on 1st July. My balance was £2,370.10. They have now removed half of my balance (£1,185.05) and refunded the rest. Their reason was because wager requirements weren't complete. I obviously can't complete though as they have folded. I had no notice that they were going to fold.

Player 2: On my statement I got "withdrawal of my full balance minus deductions" which resulted in me only getting £3,500 and they've simply kept £1200 at their discretion.
In effect they've charged me £1200 for gaining a £100 bonus. It's ridiculous. Now in spite persistently emailing them over numerous days they do not reply. Is there anything that could be done? It is simply not punters fault they can't meet wagering requirements, as all markets have been closed by the company.

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7/17/2008 11:08 PM

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7/15/2008 11:41 PM

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7/15/2008 10:52 AM
All-sportsbook - SBR initiates rating coverage at F

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7/14/2008 11:50 PM

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7/12/2008 12:54 PM

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7/8/2008 09:35 AM
Portlandbet finally acknowledges customer concerns through website message
PortlandBet has ceased trading as of 1st July 2008.We would like to thank our valued customers and assure everyone with account balances that they will be paid out and all outstanding bets honoured.We apologise for the inconvenience caused and ask for your patience in processing payouts.If you have any queries, please do not hesitate to contact us.
Despite the invitation for customers to contact the sportsbook, players continue to complain of not receiving email replies. Portlandbet has reposted its phone number: +61 2 6213 3666

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7/7/2008 10:34 PM

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7/7/2008 09:51 PM
Bodog sportsbook lowered from A to A-

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7/6/2008 11:44 PM
Golden8sports enters SBR Rating Guide at F as part of Atlantic West Gaming Group
A player reported receiving a deposit bonus offer from the sportsbook by phone. The last player to file a no-pay complaint from an Atlantic West sportsbook did so in April. He had $5,000 in AWG's BookYourBet (SBR rating F) and has not been paid or given a response to his inquiries about his funds.

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7/5/2008 11:45 PM

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7/4/2008 02:36 PM
BetWay continues to confiscate winnings; SBR lowers rating to D
Betway offers free-plays as an incentive for bettors to deposit. After the players have met the wagering requirements and request a payout the sportsbook confiscates winnings and sends back the deposit. A losing player never realizes he never had the chance to win the house's money. The sportsbook cites bonus hunting and taking advantage of the sportsbook's offers without intending to gamble further. Betway attempts to brand this type of play as the "money method."

BetWay: You have been positively identified as a participant of the "Money Method" scheme and therefore we have locked your account, cancelled all your bets and returned your initial deposit to your eWallet account. We will keep your account locked and will lock any future accounts you register."

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7/2/2008 08:39 PM

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7/1/2008 11:35 AM
ThePig (SBR rating A) down due to DNS updates. The website is expected to be back online by tonight. Pig users can log in to sister site Legendzsports.com. Legendz (SBR rating A+) will allow users to see account history and place wagers as normal.

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6/28/2008 11:57 PM