3/18/2011 09:38 AM
BetPhoenix players complain of longer than advertised payout timesBetPhoenix (SBR rating B-) has struggled to pay players via advertised eWallet methods, such as Neteller and Moneybookers, within their listed time-frames. The delays were first reported by users in July of 2010. Management initially assured SBR that this would not be a problem once they funded their eWallet merchant accounts. Currently there is no time table for how long these payouts will take or if Phoenix will update its website which already lists 7-10 business days for what is an instant method when using a funded account.
In light of their inability to service players by eWallet,
BetPhoenix has offered to fill player withdrawals through bank wire, an option that many do not wish to accept since each time winnings come back to their checking account there are fees for country taxes as well as currency exchanges. Players then have to redeposit to Neteller or Moneybookers and then wait for it to clear, if they want to move their gambling funds to another sportsbook.
SBR has suggested that the BetPhoenix group update their website with accurate estimates for Neteller and Moneybookers to avoid false advertising. The BetPhoenix family, including BetPhoenix,
Betmania,
WagerChief, and
sports-1, have been downgraded yesterday to B-.
5/22/2010 09:41 AM
sports-1 Moneybookers withdrawal delays updateA
sports-1 (SBR rating B) player from SBR's May 21st
report has confirmed receiving payment. He requested €1500 on April 27th via Moneybookers.
sports-1 management has stated that all Moneybookers payouts would be cleared by the middle of next week. SBR will update this report.
5/21/2010 10:00 AM
sports-1 players report Moneybookers slow-paysports-1 (SBR rating B) players have reported Moneybookers slow-pay. Player 1 requested $4000 on April 24th. Player 2 requested $3700 on April 26th. Player 3 requested €1500 on April 27th.
Player 2 asked to receive a Western Union payment in light of the Moneybookers delay, but was denied permission. SBR is discussing all three cases with
sports-1 management, and inquiring as to why the players cannot opt for a different method given that
sports-1 has not been able to complete the payouts in its standard time-frame.
11/17/2009 03:19 PM
BetMania &
sports-1 upgraded from B- to B
2/13/2009 05:13 PM
sports-1 upgraded from C to B-
11/2/2008 12:04 AM
BetOT enters the SBR Rating Guide at C. BetOT is the second BetPhoenix-hosted turnkey sportsbook to be rated this week. Both BetOT
and
sports-1 (SBR rating C) use BetPhoenix server hosting, facility, and software.
10/29/2008 11:22 PM
sports-1 - SBR initiates rating coverage at C
10/29/2008 11:19 PM
sports-1 enters the SBR Rating Guide at C.
sports-1 is a new sportsbook
that uses the server hosting, facility. and software from
BetPhoenix
(SBR rating B).