11/25/2009 10:14 AM
BetPhoenix internet stable as of this morning
BetPhoenix (SBR rating B+) players have experienced spotty internet access this past week as the
sportbook executed its move to a new internet service provider.
BetPhoenix indicates that its casino and racebook platform are still experiencing intermittent downtime, but that access to the sportsbook is now fully restored. SBR has tested the login process and confirmed the sportsbook is currently functioning properly.
1/12/2009 11:06 PM
Players at scam sportsbook SportsbookUSA (SBR rating F) giving up on funds
Frustration has taken its toll on many players at Futurebet-owned SportsbookUSA. Although the
sportbook continues to offer customer service for active players and bonuses for new players, it will not service players requesting funds. Customer Support simply apologizes saying they do not have a timeline for when money will be available. Futurebet is a business partner of
BetOnUSA (SBR rating D-) and
Oddsmaker (SBR rating D-). These sportsbooks should also be avoided at all costs.
Player: They now owe me over $9K. Tried to get my $3,818 for over two years now. Just cancelled it and have been playing with the money. Unfortunately winning! What should I do, anything? I feel like my hands are tied, should I just quit trying?
Player: I have been waiting on a payout to my neteller account of £1,681.22 (British pounds) since 12th April 2008!! All customer service say is that it is pending, being worked on by the accounts department, sorry for the delay blah blah blah. Any help would be greatly appreciated. Thank you
3/10/2007 11:42 AM
sportbook upgraded from B- to B
12/4/2006 04:41 PM
No-pay
sportbook DragonWager (SBR rating F) is expected to go off-line this weekend. The book’s hosting company, which directly manages
Ultimate-Odds (SBR rating C-) and
WagerDaily (SBR rating C-), tells SBR that the site will be turned off unless owed players are paid in full and that the book is currently looking for a new host.
2/22/2006 03:31 PM
SBR Bill Dozer reports: TheCasinoFiles(SBR rating F) goes offline; blames turnkey provider, Futurebet. This situation illustrates the problems that can occur with turnkey partnerships where neither party claims
responsibility for player funds. The webmaster refers to owed players and advises them to pursue their funds with Futurebet directly. TheCasinoFiles.com
message goes on to suggest players come back to the site when they make another attempt to operate with a different provider. Players with Futurebet are reporting no-pays on a daily basis.
We regret to inform you that the casino and or sportsbook that you had created an account for with thecasinofiles.com is no longer available for your wagers. The website links to the casino games and sportsbook that you have been using are now offline.
This website has been using the licensee ’Future Bet’ for the casino and sportbook wagering. We have heard too many complaints from players of not getting paid for their withdrawls by Future Bet or slow paying that can take months. We feel that a company that operates like this seems to be having major financial problems. This website has elected to change to a gaming provider that has been operating properly for years and paying the players. The new casino and sportsbook will appear here soon.
We recommend that you withdraw any funds that you have in your account with Future Bet immediately.
11/30/2005 03:45 PM
sportbook upgraded from D+ to B-
11/30/2005 01:38 PM
sportbook.com joins BetCorp Group, upgraded from D+ to B-. sportbook’s players will not experience an interruption in service and players will immediately benefit from a higher level of customer support and software.
sportbook was previously powered by
SBG Global (SBR rating D+) and Mercedes software.
4/22/2005 07:02 PM
SBR speaks with ownership and management of Sportbet (SBR rating C+) about the direction of the company. In the past, SBR has expressed concern over the different interpretations of Sportbet’s rules and how they were applied differently to different players. Sportbet has provided SBR with rule revisions that should eliminate the potential for unnecessary disputes. Management states that they are adopting a more player-friendly attitude and that player feedback will reflect this. SBR would like to encourage Sportbet customers to continue to send feedback to
assistance@sportbookreview.com. Sportbet and sister book IslandCasino upgraded from C to C+.
3/10/2005 01:45 PM
SBR Bill Dozer reports: Intertops (SBR rating C-) states that they will be current with payout requests by the end of the day. Any player who is still awaiting payment this evening should write to
assistance@sportbookreview.com
3/3/2005 04:15 PM
SBR Bill Dozer reports: SBR receives multiple complaints from players waiting for Neteller payouts from
Intertops (SBR rating B+). Intertops states that their Neteller account is unfunded due to a poorly scheduled promotion. Management expects their merchant account to be fully funded by Wednesday, leaving some players waiting 10 days. It is SBR’s opinion that 10 days is an excessive amount of time to fund a merchant account. However, Intertops is offering alternate payment options with fees not to exceed the cost of Neteller. Players with further concerns should write to
assistance@sportbookreview.com.
2/22/2005 03:11 PM
SBR Bill Dozer reports: Three players report receiving payment in full from Austrian sportsbook,
Bets4all (SBR rating D-). Players still owed by Bets4all may write to
assistance@sportbookreview.
12/25/2004 10:59 AM
SBR mailbag: Players report cold holiday season with no-pay sportsbooks. This past week SBR received a flood of slow-pay and no-pay complaints from books that continue to solidify their F ratings. Complaints included:
WorldWager (SBR rating F) player reports being stiffed for $2,000;
2WagerSports (SBR rating F) player reports being owed $600 for over 3 weeks while phones have been down;
SSP (SBR rating F) player files no-pay complaint claiming that he has been owed over $2,000 since September.
Internet1x2 (SBR rating F) in full slow-pay mode once again. After eliminating a large portion of their debt, 1x2 is frustrating players with broken promises of payment. A few players are reporting small sporadic payments. These payments are likely sent out as unsuspecting new players deposit. SBR has also received the weekly batch of no-pay complaints from new victims of scam sportsbook,
ESB (SBR rating F-). Players who are aware of any sites ESB utilizes for marketing purposes are encouraged to contact
Bill_Dozer@sportbookReview.com.
11/15/2004 06:05 PM
SBR Bill Dozer reports: SportingOptions (SBR rating C) suspends all player activity. SBR to investigate the fate of player funds in the likley event that this
sportbook closes its doors permanently. Below is the message received by players.
"As explained on the company's website www.sportingoptions.co.uk administrators are currently assessing the financial position of the company and reviewing its business operations. All trading on the company's website has been suspended until further notice. If you are a registered user, you may still view your account balance and history by logging on to the website. We would confirm that all unsettled markets have now been voided, and individual account balances updated accordingly. We will endeavour to deal with your queries as quickly as possible, but ask that in the first instance you refer to the information made available on the company's website. The large number of customers make dealing with telephone enquiries time consuming and would delay the process of dealing with enquiries and the administration of the company efficiently. Thank you for your co-operation.
For and on behalf of the Joint Administrators,
Menzies Corporate Restructuring
17-19 Foley Street
London W1W 6DW"
11/10/2004 04:26 PM
NetGames Update: NetGames Inc, the parent company of
Internet1x2 (SBR rating F-) and
Yahoops (SBR rating F-), reports completing a move to their new office in Belize. The new number, 1-866-511-1026, is not yet listed on the website. Management has promised payment to some players tomorrow, and has requested a list of players from SBR who have reported being owed. They have recently sent payment to a few clients, which has prompted many other players to write to SBR, wondering if there is a chance they may be paid next. NetGames blames lack of banking options in Belize for recent slow-pays and claims to still be pursuing banking services in Antigua. SBR will continue to follow any NetGames developments. Players who wish to have their accounts monitored by SBR may write to
assistance@sportbookreview.com.
11/1/2004 01:29 PM
What separates good sportsbooks from the bad? Here is an example of “Bad”: sportbook.com (SBR rating D-) offers a bonus of 15% for new accounts and states “..must wager at least 2x the amount of the deposit plus bonus”. Seems clear, right??? Wrong! A player wagered twice the amount and called for a payout and was told 2x was not enough. The book fired back to the winning player the rules state “at least 2x”. The book goes on to say “….it(bonus rollover) is anything we say it is.” The book refuses to pay and refuses to tell the player how much he will have to bet to get a payout.
Rules written in a way that gives the sportsbook a way to cheat a player is like having a back-up scam at the ‘ready’ just in case the player wins.
10/28/2004 03:52 PM
SBR Bill Dozer reports: A group of players who have filed complaints against
Cybersportsbook (SBR rating D) have admitted using multiple accounts to circumvent limits. SBR currently has no other pending issues from Cybersportsbook players. Since leaving World Gaming's service, Cybersportsbook has shown steady improvement which resulted in fewer player complaints, none of which were in recent months. SBR has upgraded Cybersportsbook to a D rating. Players willing to submit feedback on any Sininter site should write to
assistance@sportbookreview.com.
10/8/2004 03:38 PM
SBR Bill Dozer reports: BetUS (SBR rating F+), also known as Little Nasa, hires new manager Mike F. BetUS has been the source of many player complaints in the past. Mike aims to improve BetUS and its poor reputation. Players who previously filed BetUS complaints should again contact Bill Dozer at
assistance@sportbookreview.com.
9/30/2004 06:20 PM
SBR Bill Dozer reports: Oklahoma Sports Betting (SBR rating D-) continues to slow-pay player $8,400. OSB now admits they did not use Fed Ex, nor do they have a tracking number for the player's payout. SBR will continue to follow this situation. Any player who would like to submit feedback on OSB should email
assistance@sportbookreview.com.
9/20/2004 06:44 PM
SBR Bill Dozer reports: Owner of troubled sportsbook,
Internet1x2 (SBR rating F-), contacts SBR claiming he will settle all outstanding accounts. Players owed money may request SBR supervise and confirm payments by writing to
assisstance@sportbookreview.com.
7/14/2004 08:55 PM
SBR Bill Dozer reports: Dimeplayer (SBR rating C-) no longer part of Sportingbet PLC as of 6/24/04. SBR recognizes Dimeplayer as a new sportsbook with a downgrade to C-. There have been no complaints against Dimeplayer or its transition from World Gaming to IQ-L software. SBR will continue to review DP through football season. Feedback can be sent to
assistance@sportbookreview.com.
6/8/2004 01:20 AM
SBR Bill Dozer reports: Players request that SBR monitor
Apex Sportsbook (SBR rating F+) payment plan. SBR contacts Apex who agreed to provide disclosure of balances and payment plans to SBR for all players that request that SBR monitor payment plan. If you are owed money by Apex and would like SBR to monitor your payout plan write to Bill Dozer at
assistance@sportbookreview.com.
12/5/2003 04:36 PM
TheOnlineBet (SBR rating F+) Vows to settle stalled claims -
payments have resumed as of 12/06 If any player is still owed money write
Administrator@sportbookreview.com
11/18/2003 11:15 AM
SBR's Special Mediator is attempting to get refunds to BlueMarlin customers who deposited via Pre-Paid ATM – Write to
info@sportbookreview.com if you funded your BlueMarlin account via Pre-Paid ATM - Include your BlueMarlin account ID Prepaid ATM account number
8/8/2003 12:49 PM
Bowmans makes the SBR Recommended List after one year of consideration - Heritage promised place on list contingent on no significant web site problems at the start of football - SBR to name one more book to the list by Sept 1st. - Candidates are: Jazz Sports, BetCascade Your opinion counts, write Administrator@sportbookreview.com
7/9/2003 10:45 AM
A player writes in a nice
review on Sportsbook Review - Your comments are welcome
Administrator@sportbookreview.com
12/13/2002 10:59 AM
Yahoops/Internet1x2 - Sportsbook Review ends $50 bounty for player slow-pay reports - A special thanks
to those players who provided feedback - Slow-pay problems should continue to write to
Administrator@
sportbookreview.com
11/16/2002 10:59 AM
Yahoops - SBR is studying Yahoops/Internet1x2 new revised payout procedures requested on 11/4, upgrade likely - Notice: SBR will pay $50 via Paypal to any player that is currently being slow paid ( 1 week f/ request) by Yahoops, please write to Administrator@
sportbookreview.com
11/1/2002 10:59 AM
Betmaker - Initial feedback is mostly positive - if you have an opinion on whether Betmaker should be downgraded please write Administrator@
sportbookreview.com
10/30/2002 10:59 AM
Betmaker - Under review for downgrade - if you are having problems with Betmaker please write to Administrator@
sportbookreview.com
10/18/2002 10:59 AM
SBR tracked down a former business associate of NAB and asked what the chances of either a takeover of NAB or new investment money. The answer was "hopeless". NAB which spent 6 months on the Sportsbook Review Black List apparently was unprofitable. The recent partnership split cut off a vital funding and credibility source leading to the inevitable failure. SBR is interested in talking to other former business partners and employees of NAB. Please write in the strictest of confidence to Administrator@
sportbookreview.com
10/10/2002 10:59 AM
We have received several complaints on GrandCentral. GCS mgmt is cooperating. We continue to evaluate GCS. Players who have encountered recent problems with GCS please write Administrator@
sportbookreview.com
3/4/2002 10:23 AM
Canbet - Long time member of the
sportbook Review Top 20 list, breaks into top 10
2/15/2002 10:23 AM
AcesGold - A
sportbook Review Black List member since Feb 4th announces bankruptcy
1/28/2002 10:23 AM
VIP Sports, Pinnacle - Rank #1, #2 in the
sportbook Review client survey with WWTS a close 3rd
1/9/2002 10:23 AM
Intertops - ranks #1 in
sportbook Review client survey of non-US residents
1/7/2002 10:23 AM
BetWorldWide.com/Playersbet.com - Removed from the Run! List - All disputes resolved - Players still experiencing problems please write Administrator@
sportbookreview.com
12/30/2001 01:04 PM
DirectBet - Removed from the Black List - Any unpaid players please write Administrator@
sportbookreview.com