player vs. betjoint (sbr rating c-)
The player used his free-play bonus to make a winning three-team parlay that netted him $4,600. After winning an additional $2,000 and requesting a payout, BetJoint voided the winning bet citing a wagering rule that says players cannot bet both sides of the same game when using free-play funds. After the bettor won the first two legs of this parlay he hedged the third leg using his balance to ensure a profit. The player argues that the controversial rule does not refer to parlays, is hidden, and is meant to trap free-play winners. Players are reminded to read all sportsbook rules and understand their ramifications. Vague and jumbled rules often result in disputes due to different interpretations. SBR to suggest BetJoint compromise, offering to grade the player's wager as a two-team parlay and do a better job outlining its bonus terms.

BetJoint: You are allowed to bet both sides of the same game, PROVIDING THAT IT IS WITH YOUR OWN CASH AND NEVER INCLUDES THE USE OF ANY ‘FREE PLAY’ CREDIT. Any violations of this rule will result in both/all bets on that event being cancelled and those bets will be considered null and void. In such instances, the cash play money will be refunded to customer's account and the customer will automatically forfeit all remaining Free Play credits in his/her account.

Correction: BetJoint tells SBR that details reported are incorrect. The player hedged his free-play parlay wager with a cash bet which had won. BetJoint states that it is their policy to cancel the hedging cash bet or second opposing wager. Management also stated that "if the free-play had it won would have been paid to the player" and "if the cash bet had lost the risked amount would have been refunded."