3/4/2010 11:40 AM
Stryyke updateStryyke (SBR rating D) has reported the payment of four players. SBR has written the players to confirm. The players requested their payouts from August 5th to December 10th of 2009. €2200 was paid to the players collectively.
nine players remain owed €11,443.
Stryyke has claimed that three of the players have had payouts rejected due to fraud. SBR is inquiring with Stryyke on the allegations.
3/3/2010 04:12 PM
Dimeline Sportsbook: botched bonus updateDimeline Sportsbook (SBR rating D) addresses bonus complaint SBR
reported on March 2nd. On January 5th 2009 a player deposited €2000 in exchange for a €2000 cash bonus with an 8X rollover. The bonus was double credited resulting in the players balance increasing by an extra €4000 in bonus money. The player slowly wagered €20,182 toward his rollover throughout baseball season. On January 1st of 2010 Dimeline removed €4505 in bonus money from the account, leaving the player with his original deposit.
Dimeline discovered the crediting error when the player requested Moneybookers payment, additionally, the player was
nine months past Dimeline's posted rule on rollover completion time. The rule is stated as follows:
Rollover is calculated on the lower of the risk or win. Rollover must be completed within 90 days. If a player fails to meet the rollover the real money bonus amount will be converted into free money and a rollover is no longer required.
At the time of the adjustment, Dimeline states the player was down $1200. Dimeline has offered to refund the players €2000 deposit in full, noting that any proration of bonus play would leave the player with a significantly less return.
2/15/2010 12:30 PM
Stryyke players report paymentStryyke (SBR rating D) players report payment. €4,378.51 was paid to eight players that had requested payments as far back as November 26th. In total
Stryyke now has
nine remaining slowpay complaints totaling €6696 in player debt.
2/13/2010 12:34 PM
Stryyke players report paymentTwo
Stryyke (SBR rating D) players have confirmed payment. The payment requests were made on November 23rd and December 31st for €715.31 and €200. There are still
nine outstanding slowpay reports against
Stryyke totaling €5730.45 in player funds owed. The oldest payment request was made on November 10th.
Stryyke player: I have received all the money that was owed to me from Stryyke. Thank you for all your help.
I received my payout earlier today, thanks for your help.
Update: Since this report was published, a third player has confirmed receiving payment today for €426.50, the payment was requested on December 9th. Stryyke now has eight outstanding slowpay complaints levied against them for a total €5303.95 in player debt.
1/27/2010 02:21 PM
Free Super Bowl squares contest filling fastThere are
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free contest registration thread.
9/29/2009 03:16 PM
BetAfterBet update: €22,924.60 owed to players BetAfterBet payment complaints have not slowed down since SBR began reporting on the Malta-based sportsbook September 18th.
nine new slowpay complaints have come in against BetAfterBet, bringing the total owed to players up to €22,924.60. BetAfterBet has been downgraded to D.
SBR asks owed BetAfterBet players who have not contacted SBR to fill out the
sportsbook complaint form.
9/22/2009 02:34 PM
Two new Dimeline slow-payment complaints surfaceTwo new
Dimeline Sportsbook (SBR rating D) payment complaints have come in. The first player requested a payout of $780 June 13th via Moneybookers, which was slated to take 10-14 days. After waiting for a month and a half,
Dimeline stated on July 28th that the player would be sent a check. He has yet to receive any payment. The second Dimeline player requested a withdrawal of $2,000 on August 17th and has not received his check. Dimeline has repeatedly told both players the check would arrive "any day".
SBR has
nine outstanding Dimeline slowpay complaints totaling $21,747. The withdrawal requests were made from May 2nd to August 17th.
1/10/2009 11:07 PM
Stryyke (not rated) clears delinquent payoutsSince SBR's
initial report in November Stryyke has paid all
nine players who have complained of payout delays. Delays ranged from one week to over a month. Player concern was high due to a lack of communication from the sportsbook and the withdrawals being requested through the book's main payout method, electronic transfer service, Moneybookers. Recent withdrawal reports from December suggest Strykke has improved over November. Stryyke blames being short-staffed in December for slow-payment, which did not exceed 10 days.
"As we were not working with the full staff during the Christmas and New Years weeks, we couldn't process all payouts in a timely manner. Some customers unfortunately experienced delays with their payouts."
9/15/2008 07:42 PM
Waubet (not rated) closes after week of stalling users
WauGaming.com:
Dear Wauw user, For a while we’ve known that we’d need more invested capital into our company in order to reach Break Even on our current activities. Unfortunately we haven’t succeeded in raising the necessary investor capital, and thus we’ve decided to close down our business. The total amount due to our customers, meaning also your balance/funds if relevant, are to a large extend secured via the demand by the Maltese Lotteries and Gaming Authority (LGA) for separation of company funds and customer/user funds. Some of these funds are kept as reserves at 3rd parties for up to 9 months though and thus we’re not able to pay everybody’s full balance straight away. We’ll cooperate fully with the LGA in order to try and find a solution securing that everybody will have their funds paid as soon as possible. We’ll give further information on the homepage and by email when relevant. We’re very sorry for the inconveniences brought on you by this, but hope you’ll understand that we’re doing everything possible in order to try and satisfy all involved parties in this difficult situation. Kind regards, Wauw Gaming
The sportsbook has been posting messages about server problems and needing "spare parts" for over a week. A player waiting for funds requested prior to the website coming off-line observed characteristics often associated with high-risk bookmaking:
"I have never had any problems with them earlier. But their limits have always been exceptionally high even for smaller leagues and their odds have been very slow moving even when the market has been moving fast. Signs of danger maybe". Waubet joins fellow Malta-based defunct sportsbook
BetChance (SBR rating F) in telling players that they may or may not receive their funds in
nine months.
8/24/2008 11:27 PM
BetFirstClass WarningThe unrated sportsbook is one of 11 betting websites on its platform. They share the same IP address.
nine of those sites are registered under a proxy service. The other two, NetBet777.com and BetDragon.net have the same whois registration as one of the biggest bookmaker thieves in 2008,
Atlantisbets (SBR rating F). The new sportsbook, which has started an advertising campaign with at least one forum website, has copied the about us page and terms of service from
SBG Global (SBR rating D-). SBG customer service states they are unrelated to BFC. BFC uses an unknown brand of software, also used by
BetCascade (SBR rating F). SBR will ask FirstClass management to comment before initiating rating coverage.
6/24/2008 09:42 PM
nine new withdrawal complaints filed in 2008 by Europlay players
The sportsbook was downgraded to F today after the ninth
Europlay victim of 2008 reported his account in delinquent status. These recent no-pay complaints total an amount owed of over $11,000. Requests date back to 2007. One player has contacted the Trade Commissioner at the Austrian Embassy. He was told the bookmaker is not listed as a registered business. It is unknown if the book has an office in Austria. SBR has confirmed the book's server is in the country. SBR is currently requesting banking information from players in an effort to gain more information about the operation's status.
Trade Commissioner :
We refer to your e-mail of 17 April 2008 and fear that you have fallen victim to a website (http://www.europlay.at) which has been set up with fraudulent intention. We have made our own investigations and ascertained the following facts:
A similar website http://www.europlay2000.net already exists and is run by the Austrian company Unternehmensgruppe Lindenau using the trade name Europlay Sportwettcafes. They are located at Andritzer Reichsstrasse 56, A-8045 Graz, Tel. 0043 316 697869, Fax: 0043 316 697869-12, email: office@europlay2000.net, and are not connected in any way with Europlay International.
With regard to Europlay International in Austria we could not trace a company by this name. The telephone number 0043 3182 62230 is not a Graz telephone number. At the address Münzgrabenstrasse 86, A-8010 Graz, used to be a company by the name of BT-Montage Schlosserei, Maschinen- u. Rohrleitungsbau GmbH which has moved to Salzburg and is now insolvent. What business is currently located at this address, we do not know. We have passed your e-mail to the regional Chamber of Commerce in Graz. We are sorry that we are unable to give you a more favourable reply.
12/28/2007 11:12 AM
BetRuss enters the SBR Rating Guide at C-. BetRuss is a new Costa Rican sportsbook using DGS Software and IDSCA server hosting. The sportsbook employs 40 individuals including former managers of
nine.com (SBR rating B+) and Absolute Poker, and line managers formerly with HeritageSports (SBR rating B) and
LasPalmas (SBR rating B-). BetRuss' startup model is now a rare one as few books will enter the U.S. serving market without the help of a turnkey service provider. Despite the upfront investment by BetRuss, players are advised to wait to see if the book will establish and prove itself before trying. BetRuss has been online for one month; is still working on site glitches; and offers a high cash bonus along with high betting limits which it will unlikely be able to maintain once it begins marketing campaigns. The book's management tells SBR it aims to be a recreational sportsbook excelling in customer service and financial processing options.
9/30/2007 11:18 PM
LazerWager enters SBR rating guide at D+. The sportsbook is a turnkey operation serviced by
GPS Global SA, which markets its services as Evolution Sports. The latest post-up sportsbook to utilize this operation and market its sportsbook was
SexyWagers (SBR rating D), which closed in good standing last November. Although Lazerwager has employed former management of
nine.com (SBR rating B+), the book is owned by unknown "investors" and should initially be viewed as a high-risk turnkey sportsbook.
9/9/2007 11:15 PM
AztecGaming (SBR rating D) reemerges on the Futurebet network. The long-time Word Gaming licensee and Sportsbook.com (SBR rating D+) partner site has been off-line for nine days leaving players to turn to SBR for clues on when and if they will be able to access their accounts again. It's likely players will have to work hard to get their accounts reinstated under the new system as is currently the case for BetOnUSA (SBR rating D) users. Players are advised to pursue withdrawals as soon as possible. This perennial slow-paying operation is known for using stall tactics when the football season takes a turn in the players' favor. It remains to be seen if the newly migrated sportsbooks will inherit Futurebet slow-pay practices effecting thousands of players.
3/30/2007 06:50 PM
Ten players report receiving Sportsbook.com withdrawals after seven weeks.
For almost two months
Sportsbook.com (SBR rating D+) and sister books were unable to pay after losing the service of two payment processors. The many users who continue to wait are extremely encouraged by the confirmed payments.
nine players reported receiving bank wires. One SBRforum poster reported receiving a check.
1/10/2007 02:16 PM
nine downgraded from A to A-
11/30/2006 11:44 AM
nine, now on-site and fully integrated with
VIP Management Services, receives upgrade from B+ to A.
11/30/2006 11:41 AM
nine raised from B+ to A
11/18/2006 10:12 AM
nine (SBR rating B+) completes move to
IGW software.
nine absorbs sister sportsbooks
BetCom (SBR rating B+) and
MyBookie (SBR rating B+).
10/29/2006 11:51 PM
nine (SBR rating B+) to change sportsbook software from
ASI to
IGW. The switch is planned for the middle of next week.
10/15/2006 11:04 AM
SportsInteraction (SBR rating C-) players request funds; sportsbook stalls for time. SIA admits to being one week behind with some larger payouts. The book has dealt with the issue by asking players to verify ID and to fax in the same documents multiple times. SBR has received
nine payout complaints from players waiting for larger sums. When these clients have asked for the status of their payouts, accounting informs them that the documents are either not on file, not yet verified, or they must resend.
"
They first claimed they never got my fax...then I faxed it to them and they said they got it, and still they won’t do anything. I have sent it twice, they have verified that they received it, and still they do nothing". - N. A.
"The last correspondance received from SIA was October 5th. They claim to be making a short review of my account. A week seems a little more than short". - B. N.
"They suddenly asked for my SSN for so called ’’identity verification’’ purpose. After complaining with them, they are willing to accept photo ID, utility bill, etc as an alternative. That’s fine, and I sent them all the required documents on Oct 3rd. And confirmed with their live chat rep that documents have been received and forwarded to their accounts department for review. But after a whole week, I still have not heard of anything back from their accounts department. I talked with their live chat rep a couple of times, and heard some different kinds of excuse , documents not received, huge backlog, documents goes to supervisor first then to accounts department". - B.Z.
10/10/2006 09:48 AM
Leisure & Gaming plc to divest in US-focused properties The brands, which include
VIP (SBR rating A+) and
nine (SBR rating B+) are expected to continue as is under private ownership. SBR has learned that several A+ sportsbooks are competing with a management led bid to acquire the properties.
10/3/2006 02:35 PM
nine (SBR rating B+) to leave Costa Rica and operate from Curacao, along with sister site
VIP (SBR rating A+). Both brands are owned by Leisure & Gaming plc.
nine.com users will not experience an interruption in service.
6/28/2006 12:34 PM
SBR Bill Dozer reports: Newest Leisure & Gaming Plc sportsbooks,
nine, BetCom and MyBookie receive upgrades from B to B+ after inheriting A+ rated VIP Sports’ wagering rules and policies.
VIP’s terms of service were implemented today.
6/28/2006 12:29 PM
nine, MyBookie & BetCom raised from B to B+
6/24/2006 11:36 PM
Email Response Test Results: Sports bettor "
Bucky McCarthy" tested the email support of 12 sportsbooks.
WSEX (SBR rating A+) came in first at 13 minutes.
USSportsbook (SBR rating D+),
Tradewinds (SBR rating B-) and
nine (SBR rating B) followed close behind with near perfect replies. View full results here:
June Email Response Test.
6/20/2006 07:02 PM
Tradewinds Group (SBR rating B-) to be rebranded as "JustBet." Regency Sportsbook (SBR rating B-) will be the first sportsbook in the family to move its players under JustBet.com August 1st, 2006. Tradewinds General Manager tells SBR that the company plans to push the new brand, which won’t use the inconvenient extension ".co.cr." Tradewinds hopes to experience the same recognition and growth that Grand Central Sports achieved when it transformed to
nine.com, prior to being acquired by
Leisure & Gaming plc. Tradewinds has been upgraded to B- after seven months without a player
complaint. SBR is scheduled to meet with ownership and management in July.
3/14/2006 11:36 PM
SBR Mailbag: nine no-pay complaints from
Internet1x2(SBR rating F-) users received in March. Players should continue to steer clear of this scam sportsbook which recently launched a new marketing campaign promoting its soccer offerings.
2/16/2006 11:39 PM
nine (SBR rating B) office tour: SBR’s latest photo shoot covers one of the nicest offices in the business. The
nine building has been remodeled to promote the brand, which is now owned by A+ rated VIP Sports.
View photos here.
1/19/2006 12:13 PM
SBR Bill Dozer reports: AllSportsCasino (SBR rating D) back online after
nine days, some payouts processed. The sportsbook is switching from its stand-alone IQL software system to World Gaming’s turnkey service which manages lines, client support, and accounting. The book blames a complicated migration for payout delays. Currently AllSportsCasino sister sites (
Phoenix Rising LTD) are going through the same process. The company tells SBR they did not release information regarding the switch in order to maintain its needed staff. This is AllSportsCasino’s second stint with World Gaming hosting services.
12/10/2005 09:27 PM
Powerhouse VIP Sportsbook (SBR rating A+) reaches a market value of $125 million USD (68 billion Costa Rican). After gobbling up up
nine.com, SBR sat down with the honorable Alistair Assheton, CEO of VIP in the executive offices in Curacao, Netherlands Antilles:
SBR: Is VIP still in the acquisition mode?
Mr. Assheton : "Yes. We will be extremely selective however. We would look to acquire a strong brand with strong management that could compliment our present operation."
SBR: Any names you could mention?
Mr. Assheton : No. From your early report on our previous acquisition of
nine.com, I don’t especially think you need me to name names, correct?
SBR: Yes sir. Thank you Mr Assheton.
Mr. Assheton: It’s my pleasure.
11/27/2005 11:37 PM
SBR Bill Dozer reports: Players fear SSP International (SBR rating F) has finally ceased operating. SSP’s
excuses for withholding payment in 2005 included technical difficulties and claims that the company’s assets were frozen due to an impending sale. The website has been off-line for
nine days and emails have not been returned.
11/14/2005 02:00 AM
777Rock upgraded from C- to C+, MyBookie /
nine Group upgraded from C+ to B
11/9/2005 07:10 AM
VIP Sports (SBR rating A+) to acquire the MyBookie Group to include nine.com and Betcom.com VIP will also acquire English Harbor Casino group.
8/25/2005 10:28 AM
GCS family upgraded from C to C+,
nine - SBR initiates coverage at C+
12/20/2004 11:23 AM
SBRLines becomes available today! Web site owners may now
add SBRLines to their own web site. The rich stats and real time XML odds feed can be branded as the web site owners own proprietary odds. Even the links to the sportsbooks are configurable to allow the web site owner to enter his own tracking links. Web site owners can choose between a lite version with five sportsbooks or the full version with
nine. The sportsbooks on the SBRLine feed are world class sportsbooks.