11/5/2008 06:33 PM
Bodog (SBR rating C+) tells SBR that maximum check processing time is down from 40 to 20 business days. Player feedback has reflected this over last few weeks. Bettors with the ability to accept neteller and other eWallets continue to report same day payouts.

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8/2/2008 02:41 PM
BoDog downgraded due to processing issues. Bodog (SBR rating B-) tells SBR that closing third party processors have forced them to reroute transfers through other payment services. This has caused players to wait even longer than the 40 business days listed on the Bodog website. Players who deposited via person-to-person transfer methods have the ability to receive payment through the same method within three business days. Non-U.S. users using eWallets, neteller or Moneybookers are offered payment within one business day. Bodog's downgrades from A to B- this summer reflect the book's inability to send checks or bank wires in a time frame consistent with top sportsbooks.

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7/19/2008 10:41 PM

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5/12/2008 07:57 PM

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4/7/2008 08:10 PM

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3/20/2008 03:31 PM
March Madness Interview with Legendz (SBR rating A+) and Las Palmas (SBR rating B-)
Handicapper and SBR writer, Peter Loshak sits down with Line managers at Legendz and Las Palmas to talk about the NCAA betting, opening lines, tourney trends, Vegas and the tourney's biggest bets.

SBR: What kind of handle are you seeing so far, and what kind are you expecting? As I'm sure you know, the handle on this year’s Super Bowl actually declined very slightly in Nevada for the second year in a row, despite expectations that it would break the record for Super Bowl wagering. Do you think this year's March Madness handle will be lower as well?

Las Palmas: Yes, I do feel like this year's Madness handle will be lower but I also feel like overall this was a pretty tough year for the industry. I think it’s the worst I've seen in my eight years. We've seen the BOS and neteller issues and many books getting scared out of the U.S. market. It’s not easy, especially for smaller offices.

Legendz: Super Bowl handle also declined because on paper it was not a real attractive game point spread-wise. And there is an economy right now going on, not to get political,

SBR: No, get political.

Legendz: Well, an economy that isn’t conducive to running off to Vegas like you had in the past. March Madness offshore though, I don’t expect to be any different from last year. It will be busy and I assume profitable. | Full Interview

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2/18/2008 10:34 PM

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1/3/2008 11:04 PM

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12/19/2007 10:33 PM

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10/2/2007 11:48 PM

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8/16/2007 10:29 PM

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8/14/2007 06:25 PM

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8/6/2007 11:25 PM

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8/1/2007 04:57 PM

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7/31/2007 10:14 AM

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7/27/2007 01:47 PM

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7/25/2007 01:15 PM
neteller resumes trading on London Stock Exchange
neteller Plc also published its 2006 annual report and audited accounts on the company’s website today. neteller reported that available cash as of June 30th was $210.5 million. $60 million of that amount had been seized by US authorities. The company agreed to give an additional sum of approximately $76 million as part of its settlement with the USAO. neteller will satisfy the obligation with a payment of $40 million to be paid on or before October 15th 2007, and the remaining balance to be paid on or before the 17th of January, 2008. Trading has been suspended since January 16th, 2006 after the arrest of the company's founding shareholders.

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7/18/2007 10:43 PM
neteller planning to process withdrawals to US players by July 30th
In a statement released earlier today neteller announced there is "a resolution of the USAO’s investigation" and it planned to start accepting withdrawal requests "no later than July 30th, 2007." neteller statement

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7/13/2007 10:55 AM

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6/19/2007 02:07 PM

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6/7/2007 11:11 PM

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6/4/2007 09:21 AM

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5/17/2007 11:29 PM

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4/26/2007 10:06 AM

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4/5/2007 06:33 PM
BetMania (SBR rating C-) pays installments to three Canadian players via neteller this week. neteller will be unavailable for Canadian balance holders on April 9th when new neteller gaming policies go into effect.

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4/5/2007 02:23 AM

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3/29/2007 10:55 PM

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3/26/2007 07:33 AM

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3/21/2007 08:10 AM

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3/19/2007 10:02 PM

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3/13/2007 07:00 PM

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2/16/2007 11:42 AM
BetMania downgraded from C to C- after multiple slow-pay complaints by Canadian players. BetMania offers neteller to non-US clients but has limited users to one withdrawal per two week period. Two players report receiving less than the biweekly $2500 maximum requested.

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2/12/2007 11:20 PM
ActionBets (SBR rating D-) now operated by BetEagle (SBR rating C-) which is part of Eagle Data Processing (Eagledp). Due to the financial processing void left by neteller, many small and medium-sized sportsbooks have opted to allow third party services or larger sportsbooks to service remaining players.

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2/8/2007 10:03 AM
neteller Releases Statement Regarding U.S. client Funds
neteller confirms reports that funds in the process of being transferred to U.S.-based users have been "seized." The amount is believed it be no more than $55 million USD. neteller states that is it is working with the United States Attorney’s Office for the Southern District of New York in an effort to settle U.S. client accounts. neteller Feb. 8 Press Release

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2/1/2007 07:45 PM
neteller cuts off remaining withdrawal options for U.S. citizens. Six days after the neteller debit card service was discontinued, U.S. users find they are unable to transfer to peers in other countries. Non-U.S. users currently have the ability to move funds normally. neteller’s FAQ page was updated today.
Why can’t I perform Peer-to-Peer transfers anymore?
In order to ensure that US members do not use neteller with the intent to gamble online, neteller is no longer offering its Peer-to-Peer service in the US.
Although neteller assures players that funds are safe and will be paid after an undisclosed period of time, large balance holders are aggressively pursuing the use of non-US bank accounts to withdraw funds.

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1/24/2007 08:22 PM
neteller Electronic Funds Transfers (ACHs) delayed until at least the last week of February for U.S. residents. The e-wallet is currently telling players they must wait 4 to 6 weeks for EFTs. Sportsbooks with neteller merchant accounts have also been told they must wait a minimum of 4 weeks to redeem their funds in full. neteller is encouraging U.S. residents who hold a neteller debit card to withdraw the daily limit. Players report the payout method is currently functioning normally.

01.26.2007 Update: Third party debit card provider no longer servicing neteller. neteller’s website states: neteller is currently unable to transact with USD bank accounts, regardless of the location of the member. neteller says it is working on the issue. Some account holders are attempting to transfer their funds from neteller to non USD bank accounts or merchants.

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1/22/2007 07:28 PM
ExecutiveSportsbookdr (SBR rating F-) closes with player’s $27,900 balance. The book attracted depositors by working with touts who would build a relationship with the player and then recommend the deposit-only sportsbook. Bettors can expect an increase in scam attempts that utilize Western Union now that neteller and Citadel are no longer servicing U.S. bettors. Thieves behind Executive Sportsbookdr are likely already preparing to rob bettors under a new sportsbook front.

Player: I have been scam by some con artist and their name are yosef levine.I didn’t now tell I looked on the web.They made me deposit 4,000 usd and made me send my money through western union and they receive it in poland.I wanted to email you guys so you can help me get my money back. I won about 27,900 usd dollars and I still haven’t receive it yet. They are say that is alot of money and that western union is having problems sending it.

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1/19/2007 05:38 PM
Sportsbooks tested as payment processors decline service to U.S. gambling industry. Sportsbooks will see an immediate reduction in business now that "e-wallets" such as neteller, myCitadel Wallet and ATMonline are no longer an option for US-focused gaming companies. Low rated sportsbooks relying on player deposits to operate, as well as dishonest bookmakers who believe it may be more profitable to keep player funds than to expand its business model, are the industry’s primary concern. During this high risk period players are advised to only use sportsbooks with a minimum SBR rating of A-. Players are also advised to expect delays in payout processing time from even the best bookmakers. Many operators are attempting to move money quickly to compensate for high demand on remaining withdrawal options.

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1/18/2007 10:05 AM
neteller no longer processing gambling transactions from U.S. residents. The processor stated today that it will continue to allow current U.S. clients to use the service for non-gambling transactions including EFT withdrawals. Electronic check (ACH) processor, Citadel also announced that it will cease to service U.S. bettors. Sportsbooks have already reported an increase in other "E-wallet" services such as Click2Pay, InstaDebit and ATMonline this week. Sportsbooks such as Bodog, which use other electronic check providers, will likely benefit from Citadel’s announcement.

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1/16/2007 01:27 PM
United States Attorney for the Southern District of New York announced today that neteller founders, Stephen Eric Lawrence and John David Lefebvre have been charged with gambling related violations. Both were charged with U.S.C. 1955, which is the prohibition of illegal gambling businesses; U.S.C. 1956, the laundering of monetary instruments, and U.S.C 1084, the transmission of wagering information, also known as the 1961 Wire Act. Both individuals are neteller Plc shareholders and neither hold a position with the company.

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1/13/2007 02:58 PM
5Dimes (SBR rating A) now accepting transfers from Pinnacle Sports (SBR rating A+). 5Dimes (SBR rating A) now accepting transfers from Pinnacle Sports (SBR rating A+). There are no fees or minimum amount required. The bonus structure used for new neteller deposits will apply. Transfer balances will be credited once Pinnacle acknowledges the request sent to its Customer Service Department. The following sportsbooks are also accepting transfers:

BetJamaica (SBR rating A+): The minimum transfer amount is $50. No fees will be applied by BetJamaica. Transferred funds are eligible for available bonuses.
TheGreek (SBR rating A+): The minimum transfer amount is $500. No fees will be applied by TheGreek Sportsbook. Transferred funds are eligible for available bonuses.
WSEX (SBR rating A+): There is no minimum to transfer funds. No fees will be applied by WSEX. A 10% bonus will be applied to funds transferred from Pinnacle Sports.

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12/20/2006 07:34 PM
BetOnUSA (SBR rating D-) users file slow-pay complaints. Players reported slow-pays through various payment methods requested as far back as December 11th. The book told players only that their bank was unable to execute withdrawals and that payouts have since been processed.

Player: i just found your site for the first time today because i am having trouble getting money out of betonusa.com. i requested a withdrawl to my neteller account on tuesday of last week for $1500, their e-mail says 24 to 48 hours, but it’s still not there. i requested another $800 today, but i doubt i will ever see that either. i’ve called and been on live help, but noone seems to be able to tell me anything. is there anything i can do to help get my money or am i just pretty much out of luck? thanks for your time.............****

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12/17/2006 11:39 PM
BetUs (SBR rating D) players complain of one week wait for withdrawal. The sportsbook tells SBR that they are "experiencing delays" on eCheck payouts and are now offering to refund betting accounts at the player’s request. BetUs also states that they expect overdue EFT withdrawals to reach bank accounts by Tuesday. Players may wish to request payment by neteller.
Player: They told me it was processed on monday and as of friday morning nothing is pending to my checking account. I was frightenened to see their rating on your site. I’m new to online gaming and need your assistance. I repeated the information to the Betus customer service rep so I know theirs no problem with my banking information.

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12/11/2006 10:37 AM
Three Mansion (SBR rating B-) players file slow-pay complaints. Mansion has blamed technical issues and a bank change for the delay.

Player (12/11/2006): I’m waiting on a $5800+ payout on my account from Mansion.com. The request was made last Tuesday. On Friday I called to check on the status, they told me I needed to forward my Swift number for the transaction to be processed. Then on Friday they told me it was going to be processed today (monday). Today, I contact them and they tell me the delay is due to them changing banks - and that I should receive the money by the end of the week. The site says it normally takes 2 business days. I am very nervous.

Mansion switched from Natwest Bank, an RBS Group company that owns other banks based in the United States, to German-based Wirecard Bank AG. Players’ best option may be neteller as Mansion begins working with its new financial service.

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12/1/2006 11:06 AM
WordSportCenter (SBR rating D) closure prompted by criminal charges
The following press release was posted by CNW Group on behalf of the Kahnaawake Gaming Commission.

Kahnawake Gaming Commission suspends CPA held by WSC Management, Inc. Kahnawake, QC, Nov. 30 /CNW Telbec/ - At a meeting today, the Kahnawake Gaming Commission (the "Commission") directed that the Client Provider Authorization ("CPA") held by WSC Management Inc. ("WSC") be suspended, effective immediately. The suspension results from concerns related to criminal charges that have recently been laid against the principal of WSC alleging that he conspired with persons linked with organized crime in Montreal. The Commission decided that these allegations are sufficiently serious and extraordinary that an immediate suspension was necessary to ensure the public interest was not affected in an adverse and material way. The suspension will remain in force unless and until the Commission is provided further information about the allegations in question, at which time WSC’s permit will either be reinstated or revoked.

Some players reported receiving their balances paid in full via neteller on Tuesday while others were directed to an unknown Costa Rican-based betting website, betting.imptek.com.

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11/20/2006 10:29 AM
SBR mailbag
SportsInteraction (SBR rating C-): Player reports submitting banking details three times in the month of October. He received an email October 31st stating: Thank you for contacting Sports Interaction. After reviewing your account I see that your bank details have just been updated today! You withdrawal should be reaching you soon. We are truly sorry for your frustration and thank you for your patience.
The player has yet to be paid.

Expekt (SBR rating C): Two players complain that the sportsbook changes the wagered amount as they see fit. No information was sent to the player about the altered bets.

Player: I placed a bet with Expekt, the bet was for £55. I placed the bet and then went to ’pending bets’. It said the bet had been accepted for £55. I then logged into my expekt account the next day and saw that they had rejected £32 of the bet stake. They had done with only about 25 minutes left before the actually bet started.

BetMania (SBR rating B-): Users complain about a one week wait for neteller payments and a lack of listed rules.

Player: I was wondering if you can look into Betmania for me. I have a $13,000 balance there and have completed my rollover. They are telling me that they can’t process my payouts via neteller and they are suggesting eCheck. They said a neteller payout might not be processed until next week. But I want the payout via neteller and will wait if I have to. Also, how come they don’t disclose any daily payout limits on their website? And they wait until you request a payout to tell you there’s a daily limit?

A Second player complains that over $2,000 in winnings were deleted due to being the result of duplicate parlays. BetMania.com does not list rules prohibiting duplicate parlays and it is allowed by the book’s software.

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11/3/2006 09:49 PM
BetBet (SBR rating C-) and WWTS (SBR rating C-) process payments via neteller to non-US users. Moneybookers withdrawals still pending.

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10/23/2006 06:46 PM
BetPlatinum (SBR rating D+) player reports slow-pay. The bettor tells SBR that after waiting three days for his neteller payment, he was sent only $1500 of the $2500 requested. Platinum has a history of falling behind on withdrawals, but recently told SBR that theses issues have been addressed by its new management. Platinum is expected to update SBR on the status of the remaining funds tomorrow.

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9/27/2006 10:03 PM
GolfingGods (SBR rating D-) clients submit eight slow-pay complaints in six days. The golf sportsbook is not taking calls or responding to emails. During previous payout droughts, ownership has contacted SBR claiming that withdrawal problems were isolated to specific transfer methods. GolfingGods blamed fake transfer restrictions imposed by neteller after a surge in payout complaints in December. Players should avoid this book, which is known for its unique golf matchup betting options.

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9/14/2006 08:54 AM
Payouts confirmed from slow-paying sportsbooks
SBR has verified that three players have received a delayed neteller or wire transfer from SportsInteraction (SBR rating C-) this morning. Management tells SBR that the remaining delinquent neteller payouts will reach clients no later than tomorrow. The book continues to blame system processing errors for delays. Players who have not already received verification that payment will be processed today should contact SBR or SIA. Players should also check to verify that all deposits have reached the sportsbook and are for the correct amounts. SBR has received over 20 SIA payout complaints with the last week.

09:07 AM CST Update: Three more players report receiving neteller withdrawals.

GoldingGods (SBR rating D-) player confirms receipt of £1,000 after six month wait and £848 after waiting three months. The player states that the payout was sent after he threatened to chargeback his credit card deposits. Bettors should continue to steer clear of this problem golf sportsbook.

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8/28/2006 08:17 PM
SBR Bill Dozer reports: GolfingGods (SBR rating D+) slow-paying player $1100 over one week. The bettor has requested a neteller payout on the 20th for $1700 but has only received a partial payment of $600. The book’s Managing Director Jason, tells the player he must wait until later this week due to insufficient funds in his neteller merchant account. GolfingGods has not offered the user an alternate payout method.

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8/23/2006 07:10 PM
SBR Bill Dozer reports: New World Gaming licensee, USDbet (SBR rating D+) pays player via Firepay after 13 day wait. Gambling.net (SBR rating B-), another book using EFS processing, sends player a five-figure check instead of neteller transfer as requested.

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8/21/2006 06:12 PM
SBR speaks with WagerWeb (SBR rating B) management
WagerWeb has agreed to prorate all bonuses in cases where the house termintates the original incentive agreement and relationship with player due to sharp play. Management tells SBR they will also allow such players to exceed its normal daily neteller limits so the bettor has the ability to wager elsewhere. WagerWeb offers bank wire and checks for larger sums.

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8/11/2006 09:09 AM
BetOnSports blaming processors for inability to pay.
The manner in which BetOnSports handled the US District Court indictment has been scrutinized by everyone familiar with the situation. Now that the sportsbook has announced it will close and does not have all player funds, the finger pointing has ensued.

Recent reports suggested that BOS was unable to pay players because funds were inaccessible. An Associated Press news release published yesterday on Yahoo News stated "...because of the judge’s order on July 17, some payment processors, or e-wallets as they’re known, have stopped doing business with BetOnSports." AP News interviewed an unnamed BOS executive who stated, "BetOnSports has no way to transfer the bulk of the pending wagers or deposits to gamblers."

Today’s shareholder statement infers that the book’s ability to pay players depends on future earnings and "the Company’s ability to persuade banks and cash processors to release its funds." View full shareholders statement.

neteller tells SBR that was not the case with its BOS merchant service. Once a sportsbook chooses to cease operating, neteller’s policy is to freeze the merchant account. BetOnSports made its intention to suspend operating clear when it released a statement shortly after the indictment was unsealed.

Sportsbook operators and industry analysts tell SBR that BOS overreacted to the affect the indictment would have on the company’s public stock value. BetOnSports Plc is believed to have ceased operating in order to freeze share prices. This left financial processors with no choice but to follow with a suspension on merchant transfers.

Kevin

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8/4/2006 11:35 AM
InstantActionSports (SBR rating C-) players requesting neteller forced to wait or take Western Union and absorb fees. The sportsbook’s neteller merchant account has been underfunded for over a month. SBR has advised IAS to refund clients for fees above the cost of the requested neteller transfer.
Note: InstantActionSports has processed at least one neteller payout today for $8,000.

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7/25/2006 12:12 AM
SBR Bill Dozer reports: StanJames (SBR rating B-) no longer servicing American bettors.
"I can confirm in the last 24 hours our company has decided that for the time being,at least until we get some clarity on the current situation with non US bookmaking companies,we will not be accepting wagers from US clients." - Stan James Customer Service
The sportsbook recently added neteller as a banking option and began its first marketing campaign directed to US gamblers.

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7/10/2006 01:46 PM
ActionBets (SBR rating D-) Update: Actionbets tells SBR they expect the next bank wire, which is in the amount of $50,000, to reach neteller on Wednesday. The sum will not clear all debt to players, but the sportsbook states that each customer with a pending withdrawal will receive, at minimum, a partial payment.

7/13/2006 5:35:24 PM Update: Actionbets sends installments of up to $2,000 to players owed.

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7/4/2006 09:10 PM
SBR Bill Dozer reports: SBR has confirmed that multiple ActionBets (SBR rating D-) account holders have received portions of their withdrawal requests. The book tells SBR that one of the bank wires has reached the merchant account that was responsible Monday’s neteller payouts. ActionBets is entering its third straight week in delinquent status.

7/5/2006 1:56:32 PM Update: ActionBets’ response to player requests: "I’m sorry to inform you that we cannot process anymore payments until our neteller balance is renewed again in less than a week. Excuse the delay and trust our efforts in paying you as soon as we can."

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6/28/2006 11:24 PM
SBR Bill Dozer reports: ActionBets (SBR rating D+) one week behind on withdrawals. The book has been able to send some partial payments thanks to new deposits. Today, a player reported receiving a $2,000 neteller payout in response to a $5,000 request. Actionbets’ delinquent amount exceeds $100,000. Large balance holders are waiting for ownership to fund merchant accounts.

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6/25/2006 11:55 PM
Bet4Aces (SBR rating D-) players hope latest payout promises are fulfilled. Bet4Aces, which continues to miss its scheduled withdrawal dates, claims they will be able to process neteller transfers this week. Some players have been waiting for their funds for over 3 weeks. Player inquires over LiveChat today:

Please wait for a site operator to respond.
You are now chatting with ’John’
John: welcome to bet4aces
John: how may I help you
you: A*****
you: You know the question, John.
John: sure and the answer is sir
John: we will be paying finally
John: all neteller members early this week
John: coming week
you: OK, just thought I’d check.

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6/23/2006 03:02 PM
SBR Bill Dozer reports: StanJames (SBR rating B-) targets American betting market; adds neteller as banking option. The sportsbook says it will add Moneybookers next month. SBR readers have complained that the book’s prices are too high, with some US sports betting carrying double the standard vig.

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6/22/2006 10:00 PM
ActionBets (SBR rating C-) sending Western Union payments in place of neteller requests. ActionBets tells SBR it will conclude a fraud investigation, which involves a group of players brought to the sportsbook by a staff member, before the end of the week. The sportsbook’s rating will be reevaluated Monday.

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6/21/2006 09:16 PM
ActionBets downgraded from C to C-
SBR has received reports of the following: increased bonus roll-over requirements after bonus terms have been met, Actionbets asking for 4 days to process neteller withdrawals, solicitations from an Actionbets employee to play at a different unrelated sportsbook, and withdrawals denied during 2 week fraud investigations taking place while account holders are allowed to wager. SBR to speak with management in the morning.

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6/21/2006 08:09 PM
SportsInteraction (SBR rating C+) player waits 20 days for neteller withdrawal. SIA blames the company’s security system for the hold. Management tells SBR the procedure has been modified to prevent future delays and they will be issuing a written apology to the bettor. SIA has also stated that players will no longer be required to provide a social security number.

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6/12/2006 04:42 PM
Bet4Aces (SBR rating D) tells SBR they will not be able to process payouts until Friday, possibly Monday. The sportsbook blames new bank wire problems for the latest failed attempt to move money to their neteller merchant and local bank account.

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6/12/2006 11:39 AM
New complaint of funds confiscation against BetOnSports (SBR rating C-).
The bettor lost $23,000 to the sportsbook since May 12th before his last deposit on Thursday of $4,000. The player claims the clerk offered him a 30% sportsbook bonus if he would be willing to double his usual deposit of $2,000 to $4000, which he did. The bettor went on to bring his balance to $20,984.87. On Saturday the account was frozen; the sportsbook telling him he was suspected of being part of a "syndicate." Today, $15,600 was sent to his neteller account, $5,384 less than his balance. The player also holds accounts at BetOnSports Plc sites, MVP Sportsbook (SBR rating C-) and Millennium (SBR rating C-), and states he has lost $8900 combined.

Update: BOS Management tells SBR they will once again be reviewing their decision on both cases today.

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6/10/2006 11:38 AM
SBR mailbag: SportsInteraction (SBR rating C+) clients complain of payout delays. Three players complained this week of payout delays caused by account audits and internal errors. SIA uses a third party service for fraud control which has told players they must provide their social security number before the book can process a withdrawal. SportsInteraction management tells SBR they intend to change their procedure to avoid inconveniencing established players. SBR has advised SIA to eliminate the social security number requirement or inform players that this will be requested in the book’s Terms Of Service.

Player: "I have had an account with sportsinteraction.com for over a year now, but have never made a withdrawl. I recently attempted to make a withdrawl and it said my neteller account was in use by another account. After almost a month of phone calls we figured out it was because I played at SIAcasino as well, and the problem was fixed in my account. Last thursday I made a withdrawl for $2000 and it went through fine on the site, and the amount was deducted from my balence.

A week later the money still has not been sent to my neteller account. And they are sending emails asking for my social security number and other details about my family I refuse to give to an offshore sportsbook. Please keep in mind this is the same neteller account I used to deposit. This is ridiclious, and no one should have to deal with a month long ordeal to get a payout. Please help!!!!!!"

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6/9/2006 01:43 PM
NoJuice Sports (SBR rating D-) "hoping for infusion of cash"
NoJuice tells SBR that the sportsbook is still waiting for $40,000 to arrive by wire to neteller but admits that they will require an "infusion of cash" from partners to process further payouts. When SBR inquired about the sporadic partial payments sent out this week, we were told that "people are still depositing and as soon as that money comes in, it goes right back out."

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6/6/2006 11:59 AM
SBR Bill Dozer reports: NoJuice Sports (SBR rating D) blaming payout delays on three lost bank wires, totaling $40,000. Management states that bank checks and bank wires are offered; however normal processing may require an additional week. Customer service tells SBR that other instant-transfer methods such as Moneybookers and InstaDebit are only available for deposits citing a "new processing system". NoJuice has been downgraded from D+ to D.

Note: SBR expects a rise in payout complaints this week after neteller informed Costa Rica bookmakers that they would no longer accept emergency/instant account-to-account tranfers through Costa Rican banks. All merchant deposits must be sent to neteller’s bank account in the United Kingdom via standard wire. This change may affect the liquidity of small sportsbooks, and require multiple merchant accounts be adequately funded.

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5/31/2006 03:35 PM
Bet4Aces (SBR rating D+) schedules player’s $1,800 neteller payout for fourth business day. Backlogged withdrawal requests will likely be a problem until the book adds sufficient banking resources. Players should be cautious while this new sportsbook struggles through the start-up process.
Update 5/31/2006 6:30:23 PM: Bet4Aces processes withdrawal today, a day before forecasted.

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5/25/2006 06:37 PM
SBR Bill Dozer reports: WagerTonight (SBR rating D+) botches player’s withdrawal. SBR has received an influx of complaints from players with Sportingbet Plc & World Gaming licensees who have received bank checks days or weeks after neteller withdrawals were requested. Players are frustrated by banking fees and the inability to deposit their funds at a different sportsbook immediately via neteller.

Player: I recently asked for a neteller withdrawal from WagerTonight, which was denied. Upon reasking, I was sent an e-mail confirming that my payout for 2000USD has been sent via FedEx as a check. I got on Live Help with WagerTonight, who told me that due to the fact that because my deposit wasn’t via neteller, which I assured him it was, my payout couldn’t be via neteller. He denied any record of a neteller deposit, then found one and assured me the check would get to me by 3 working days. After 6 working days and no check, I got back on Live Help and heard the same line again and was told to contact FedEx myself to find where the check was. It wasn’t delivered as WagerTonight had issued the wrong address to them. It finally arrived and will now take approximately 6 weeks to clear as well as incurring a $50AUSD fee. I am most disapointed in WagerTonight’s service and won’t be using them again.

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5/23/2006 11:49 PM
Hollywood Sportsbook (SBR rating C) players continue to complain about problems redeeming funds and accessing account history.
Player: "I asked for a payout thurs. and checked in on Sat. I was told it will be there Sat. then sunday,monday,tuesday,,,,Not sure if I am getting it and I am always asked give it another 24 to 48 hours."

SBR has verified that multiple 5 figure withdrawals have been received by Hollywood players. Clients can feel confident that their funds will reach them, although neteller payouts have taken as long as two weeks. Hollywood customer service tells SBR that they continue to work with new hosting services management on administrative issues responsible for excessive delays.

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5/18/2006 11:51 PM
Third Bet4aces (SBR rating D+) client complains during past week that the sportsbook misses scheduled withdrawal mark. Bet4Aces acknowledges difficulties moving funds to neteller but has not made alternate banking options available to players. The bettor hopes to receive his neteller transfer tomorrow, the fourth business day.

Player: "I requested a $2K payout at 8:30AM on Tuesday and was told I’d have my money on Wednesday. Their processing window is 24-48 hrs for neteller. But didn’t get the payout on Wed, and Thursday (today) I called them and was told I’d get it for sure this evening." "I still wonder if I’ll get the payout on Friday afternoon. This is really poor service. Tuesday AM requests not being processed until Friday afternoon???"

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5/16/2006 10:48 AM
SBR Bill Dozer reports: Hollywood (SBR rating C+) clients suffer during transition to World Gaming system. Players have complained of missing transaction history and pending wagers, misgraded bets, slow-payment and withdrawals processed by check in the place of neteller requests. Players requesting a neteller withdrawal are being asked to deposit $20 in order to link neteller accounts to the client ID in the new World Gaming system. SBR recommends avoiding this sportsbook during the transition period. Clients with a complaint or feedback may contact Assistance@SportsbookReview.com.

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5/15/2006 12:14 PM
SBR Bill Dozer reports: Bet4Aces (SBR rating D+) Slow-pay
A Bet4aces player has been waiting since Thursday for a neteller payout of $2500. The book blames the delay on the challenges of banking in Costa Rica and says it plans to expand its financial resources to other countries. Bet4Aces states they are funding the company bank account today. SBR to update report when player is paid in full.

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5/12/2006 06:38 PM
BookTheBet (SBR rating D-) player waiting two weeks for $1200 neteller withdrawal. The sportsbook has refused to send funds by alternate banking methods and would not provide a reason for lack of payment. This marks the third slow-paid BookTheBet player to file a complaint.

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5/10/2006 08:00 AM
PlayWePay (SBR rating D+) player reports the book is unable to fill his $2,500 neteller withdrawal request receiving $880 after waiting one week. PWP confirmed that the request would be fulfilled in three installments.
5/10/2006 (10:16:55 PM) UPDATE: Player receives final payment and corrects initial report saying he has waited one week and not two for the first installment as per PWP’s log.

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5/9/2006 07:56 PM
WagerWeb upgraded to B. The sportsbook previously imposed a $20 neteller fee for each withdrawal limited to $1,000 per day. SBR has received positive player feedback since the sportsbook began processing all neteller transactions at no charge. Players can receive $5,000 per week via neteller, although the $1,000 daily limit is still in place. Ownership told SBR of plans to increase the the daily limit prior to the start of the football season. WagerWeb has reduced the cost of bank wires from $70 to $50 and launched a new website since SBR’s previous upgrade to B- in January. Players are encouraged to send feedback to Assistance@SportsbookReview.com

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4/26/2006 12:38 PM
SBR Bill Dozer reports: SBR has learned that SandalsWager(SBR rating F-) is functioning as a post-up sportsbook serviced by turnkey service provider, International Data Solutions (IDS). Vince, the owner of the sportsbook who previously worked for scam sites, BetWGN and SunsetSports is using the neteller merchant code sand4171 to accept deposits. neteller and IDS have been notified of the no-pay complaint.

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3/17/2006 07:11 PM
SBR Bill Dozer reports: BetonStars(SBR rating D) continues to struggle to keep merchant accounts funded. The sportsbook relocated to its new office on 2/08/06 and management assured SBR that this would be the company’s turning point. BetonStars has since experienced persistent technical difficulties and players continue to report having to wait for their withdrawals. Customer service manager, John, recently left the company to join Bet4Aces(SBR rating D-).

Player: "I have been having a problem getting paid by BetonStars. I requested a $2500 neteller payout on Monday (13th) and have yet to receive it. I called them back on Tues and Wed to re-request the payout and they said that I was "first on their list" to receive money but at this time they had no money in their neteller account. They said they were waiting on funds to clear. Anyway, I waited Thurs and Fri, even placing a $1000 on Fri night (and losing). I just called to check the progress of my withdrawl and they said the customer service department was closed but they could process it for me and I should get it Monday (they didn’t say why it hadn’t been processed on Thurs or Fri). I will let you know what happens but I have a bad feeling about this. This is the first time I have ever used a Sportsbook of questionable reputation and I have learned my lesson. I don’t know if you have had any other complaints recently, but I don’t want anyone else to go through what I have gone through so I thought I should let you know."

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2/25/2006 10:30 AM
SBR Bill Dozer reports: BetPlatinum payout complaints continue. The sportsbook was recently downgraded from C- to D+ after slow-paying clients while increasing bonus offers. Players should avoid Platinum and its 30 to 50% bonus promotions at this time.

"I saw the report posted on your website regarding the payout delays with BetPlatinum. Actually, I am having the same problem. I originally requested $2500 payout, but so far I have only received $2000. I know $500 might not be a lot. But I have been so frustrated about the way how they handle this matter. They kept telling me the money is going to be in my neteller account next day. It has been almost one week (I started to request the payout since last Friday 2/17) and I still have not received the remaining $500."

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2/20/2006 08:01 PM
SBR Bill Dozer reports: BetPlatinum(SBR rating C-) players complain of payout delays. One user reports waiting three weeks. Management tells SBR they incurred large losses due to an unadvised 30% cash bonus offer promoted by the book’s marketing department; and admits their neteller merchant account has been under-funded for over one week. SBR has confirmed that at least one player has been paid in full today. Platinum states that they can process payouts through methods other than neteller. Those waiting for a withdrawals should contact SBR.

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2/8/2006 08:09 PM
SBR Bill Dozer reports: BetonStars(SBR rating D-) phones and livechat down during office move. The migration began two days after the Super Bowl which is the most common time for a failing book to pull the plug. The fast-busy phone signal had players concerned. BetonStars has allowed SBR to visit and take pictures during the setup of their new office.
The sportsbook blames nervous clients for emptying its neteller merchant account. One player has been waiting for a $1500 neteller payout since the weekend. Management tells SBR that they expect to have a funded neteller account, as well as a working phone system tomorrow.
2/9/2006 (3:37:57 PM) Update: Player paid in full.

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2/3/2006 11:36 PM
SBR Bill Dozer reports: SBRforum poster complains Royal Sports(SBR rating D) unable to process payout.

"...reloaded recently and did the same thing only this time my neteller payout was delayed...made the request on Monday and still don’t have the money Friday night...kept getting the run around from customer service saying they are having neteller problems due to an unusually large amount of neteller payouts they recently processed they have exhausted their neteller funds and need to delay payouts....Very scary explanation."

SBR has received two other withdrawal complaints from the company’s users, one from BetRoyal sister site EvertonBet(SBR rating D), within the past week.

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1/28/2006 02:57 PM
SBR Bill Dozer reports: BetonStars(SBR rating D-) tells SBR they are waitng for a $10,000 deposit to clear its neteller merchant account in order to pay slow-paid bettors. When asked how they planned to pay players beyond this relatively small sum, management replied: "We will have enough left over to pay other players". BetonStars players now fear that the book will rely on a profitable Super Bowl from the few clients that remain. SBR and slow-paid players were originally assured that this latest wire would clear on January 24th.

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1/17/2006 07:36 PM
BetOnStars(SBR rating D-) players nervously trying to get payouts. This sportsbook was heavily promoted by a slippery outfit and their associates that specialize in promoting new and dangerous sportsbooks. Sources in Costa Rica claim they are looking for a buyer. TOW, BetOnStars main promoter, had earlier reported that BetOnStars management had left, that their neteller bank account was empty and that poor business decissions had hurt them. Less than two hours after making the statement TOW said their report was completely false and that the book was actually very healthy. Most industry observers have speculated that this book is now just limping along looking for a bailout partner.

Player writes SBR:
"Jay, (BetOnStars General Manager)
I have written and called you almost a dozen times and have not heard back from you. We had agreed almost 2 weeks ago that you would process payouts for my money as soon as I met the 20x rollover requirement.
I continued to bet as per your assurance and met that rollover 8 days ago. I have not received a dime.
You have sent me explicit emails stating that the accounting department would process a withrawal "ASAP" last Wednesday, but no such thing was ever done."

Players can avoid unscrupulous promoters and high risk sportsbooks by joining only those sportsbooks with an SBR rating of B+ or better.

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1/14/2006 08:06 AM
BetOnStars(SBR rating D-) It has been reported that there has been a management change and slow pays.
The sportsbook’s main advertiser, who specializes in promoting high risk sportsbooks, reported that BetOnStars was slow paying, had an empty neteller bank account, that their manager had left and that they had made some "seriously bad business decisions". Later the promoter retracted the statement claiming it was a "misunderstanding" and that the sports book was fine. We can not tell what is true and what is spin at this point.

Players are strongly advised to not have ANY money on deposit at new sportsbooks.

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1/2/2006 11:47 PM
SBR Bill Dozer reports: AllSportsCasino(SBR rating D) customer slow-paid. The player has waited six days for a neteller transaction while the funds have already been deducted from his account balance. The AllSportsCasino family of sportsbooks has received its lowest grade to date this December due to multiple payout complaints. One player has recently reported receiving a timely four-figure payout.

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12/30/2005 12:32 AM
SBR Bill Dozer reports: MySportsbook(SBR rating D+) shorts bettor $700, cites "bonus abuse" as reason. The player has been with the book for three months earning multiple reload bonuses, but has not violated any listed rules. His account activity was subjectively labeled for abusing bonuses. Below is the email to the player from management.

Mr xxxx;
Unfortunately, after the fraud department reviewed your case, it was determine that the account in question was made with the purpose of bonus abusing, therefore, it will remain inactive. According to our records the amount deposited is equal to the amount withdrawn, therefore, no monies are owed in order to offset the funds used via neteller. Best Regards.

In more severe cases, players who have made a profit wagering saw their winnings confiscated as well. Sportingbet management has taken a hard stance against players who treat their incentives as something more than a novelty. It is evident that management may decide not to pay players after reviewing the bettor’s history over the life of the account.

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12/28/2005 02:58 PM
SBR Bill Dozer reports: ParlayCardZ, part of the Horizon Twenty Group, slow-paying client $10,000 since 12/22/05. The player initially requested $5,000 via neteller the morning of 10/22, but was told the merchant account was not funded. ParlayCardZ then took the player’s banking information in order to process a $10,000 bank wire, but has blamed the holidays as the reason the funds have not yet been deducted from the bettor’s account. SBR has contacted management, who claims their bank, Bank of Costa Rica, has been closed since the 23rd and will remain closed until the 2nd, when the wire will be sent. SBR has contacted the bank which was open on the 22nd, 23rd, and from the 26th through today until 6:00 PM. ParlayCardZ remains unable or unwilling to send payment to the customer via neteller. The sportsbook will be under review while this withdrawal is pending and neteller issues are addressed. The Horizon Twenty Group, which includes LasPalmas, has been downgraded to C.

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12/23/2005 12:31 PM
SBR Bill Dozer reports: BetOnStars(SBR rating D+) player waiting since Tuesday morning for $2500 neteller payout. Player states he was told neteller was unfunded and that they "are waiting for a check to clear". He was promised his funds on each of the past two days, and is hoping to receive his withdrawal before accounting closes for the holiday.

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12/21/2005 10:12 AM
SBR Bill Dozer reports: Player slow-paid by AllSportsCasino(SBR rating D). The bettor’s account was closed nearly one month ago after he was labeled a "wiseguy". He has been waiting for his balance of $1103 since. This marks the fourth payout complaint form the Phoenix Rising Group. Management claims that "accounting is backlogged" due to the "holidays", "neteller upgrades" and a "server outage".
Phoenix Rising is a very small sportsbook that operates with a customer service staff of two. The book was likely hurt by the public’s success this football season. These recent payout complaints are the first from this book’s players. ASC has been covered in the SBR rating guide for over two years.

Phoenix Rising LTD Sportsbooks
AllSportsCasino
BetBookie
BestBetBookie
MrSportsbet
BookASport
CustomBets
Bookie-Casino

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12/3/2005 03:27 AM
SBR Bill Dozer reports: GolfingGods(SBR rating D-) owner comments on recent difficulties, assures SBR accounting issues have been addressed.
"I can thankfully report that our neteller situation is now corrected and we are free to move unlimited funds to client accounts through neteller. As you know we were restricted previously but I am glad to say that our bank (Royal Bank of Scotland) and neteller have now lifted restrictions."
"We are both aware of the initial difficulties faced by Golfinggods but as I have pointed out in this email these issues have now been resolved. I look forward to working with you to achieve a better rating for my company on the Sports Book Review."

GolfingGods had previously blamed payout delays on limitations put in place by neteller although alternate withdrawal options were not made available. All players who have complained of payout delays to SBR have been paid in full as of September.

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12/2/2005 12:28 PM
TOW management meets BetRoyal (SBR rating D-) management to explain recent issues, disclose their short and medium term plans and re open a line of communication. Management tells TOW that they are still unable to process payout via checks within industry standard timeframes. Some significant delays may therefore be expected from time when requesting payouts via cashiers checks. However they disclosed their available neteller balance which appears to be within industry average levels. Management discarded circulating rumors about a possible demise, indicating that said rumors may have been fueled by a couple of recently dismissed middle managers....

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11/30/2005 11:04 AM
SBR mailbag: Actionbets player submits negative feedback. Player reports ActionBets(SBR rating C) refusing to honor free monthly neteller withdrawal as stated on website. Player also complains that his payout request was initially denied resulting in a one day delay.

"I requested a $4532 neteller withdrawal via their website on the evening of Sunday Nov. 27. The funds, minus fees, were sent promptly after I re-submitted the withdrawal request. They do not process payouts on Monday that are submitted over a weekend. I have received the funds minus $60. $30 for each neteller transaction required to send the payout." "I don’t feel this is consistent with what is stated on actionbets’ website"

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11/19/2005 02:34 PM
SCAM ALERT: Bet4Aces is the new website for scambook, BetGateway (SBR rating F-). BetGateway has been off-line for two days and active players are now being asked to log in at Bet4Aces and use Bet4Aces’ neteller merchant account. This is the latest scam site from former VIPBetZone (SBR rating F-) owership.

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11/18/2005 09:33 AM
SBR Bill Dozer reports: New sportsbook WestCoastWagers soliciting players with Sony Playstations as signup bonuses. The only games bettors are likely to see are those this book plays when asked for a withdrawal. WestCoastWagers is part of the Futurebet Group which is months behind in neteller payouts. WestCoastWagers inherits Futurebet rating of D-.

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11/16/2005 02:12 PM
SBR Bill Dozer reports: PlayersTime Group downgraded to F after FirstClassSportsbook remains offline for 4th day without player contact. Players can request payouts from PlayersTime through neteller’s website using the merchant code PLAY2870 but PlayersTime has made it clear that they will not honor payout requests "at this time". All PlayersTime books utilize the same merchant account. The company will remain on SBR’s Blacklist until all FCS users are paid.

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11/8/2005 02:36 PM
SBR Bill Dozer reports: Oasis (SBR rating C-) steals portion of player balance. The sportsbook has decided to terminate relationship with winning player, but instead of paying him in full, the book is deducting funds in the amount of $1,000 of already-earned bonuses and retroactively charging him fees for neteller deposits for the life of his account. These fees amount to $780. Wilson, Oasis’ Client Services Manager, agrees that this player did not violate any rules and that the possibility of sticking players with fees should be noted on the website. Currently Oasis lists free neteller deposits as an incentive and there is no mention of the potential for these fees to be passed on to the player at a later date.

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11/8/2005 12:46 PM
SBR Bill Dozer reports: 777Rock (SBR rating C-) ends partnership with Dimebetting (SBR rating D), switches to ASI software. Two months after bailing out insolvent Dimebetting and launching on the Dimebetting platform, 777Rock ends affiliation with the sportsbook and moves to office in Santa Ana, Costa Rica. 777Rock will be reassessed after completing plans to upgrade website and to add neteller and credit card processing in mid December. 777Rock ownership is known for its successful credit business and tells SBR that they are now using the facilities of one of the industry’s largest credit operations.

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11/7/2005 07:45 PM
Gibraltar (SBR rating C-) UPDATE: Management agrees to pay player $1,900 and change policy. Gibraltar’s General Manager, Andrew, tells SBR that the player will receive free-play bonus winnings via neteller by 6PM tomorrow. Andrew also states that Gibraltar will no longer confiscate free-play winnings when the relationship with the player is terminated by the sportsbook.

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11/5/2005 03:35 AM
SBR Bill Dozer reports: Two Royal Sports (SBR rating D) bettors complain of payout problems.

"Hello , I’ve been trying to withdraw $2000 for the last 4 days ,i know its not panic time yet however the worrying part is the lies they tell , "ok it will be in your a/c tomorrow etc etc " , after numerous phone calls , e-mails , live chat there csd supervisor george has just informed me that after checking with accounting ,they don’t have any record of my request , what bull****, he tells me he has personally now put in the withdrawl request and i should have the money in my neteller a/c within 48 hours , if this doesn,t happen what can i do , appart from coping it up the kazoo? I have had many dealings with on-line sportsbooks and this is the first time I’ve had a problem ,I used to check with your site before opening new a/cs butI stopped, i guess i got complacent , well this is a wake up call , i won’t be opening any a/c,s in future without at least a c rating from you guys ."

"I have an account with BetRoyal which i opened about two weeks ago. I loaded it up with $400 using click2pay and went on a great run. My balance now is over $6,000. For the past few days i have been given the run around about payment. they are telling me since i used click2pay they have to figure out another way to pay me back other than what i had requested (bank check, western union). thank you"

It is unknown if these are isolated cases or the beginning of Royal’s latest accounting problem. Curently SBR is monitoring only the two complaints shown above.

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10/27/2005 02:14 PM
SBR Bill Dozer reports: BetOnUSA (SBR rating D-) slow-paying customer owed $4,700. The player’s first payout request was in the form of a check that had bounced. The player is also waiting for a neteller payout for over a week. BetonUSA complaints have been on the rise since the start of football season. The book has refused to pay bettors who have won funds from promotional accounts. A player who deposited $1,000 is being stiffed $1,500 in football winnings.

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9/26/2005 08:03 PM
SBR Bill Dozer reports: Futurebet payout problems continue. SBR receives weekly complaints like this one, from players wondering if they will ever be paid.

"Hey SBR, I requested a neteller withdrawal from SportsbookUSA on 9/19 and I still haven’t received any payout as of 9/26 even though on their website it says neteller withdrwals take 24-48 hours. I’ve copy and pasted a conversation I had with a customer service rep on live support, my screen name is XXXX and his is Dimitri."

** You are now speaking with Dimitri, Player Support.
**Dimitri : Hello. You’ve reached Player Support. How may I assist you?
XXXX : Hi Dimitri, I requested a neteller withdrawal on 9/19 and it still hasn’t been processed yet
Dimitri : Let me look into that. What is your username, please?
XXXX : Account # ******
XXXX : username *******
Dimitri : Thanks, that will work.
Dimitri : I see you are with the SportsbookUSA.com. They are currently in a state of delay with all of the withdrawals. It has been an issue for over three months now, but we have heard from the Accounts department that all delays will be resolved very soon.
Dimitri : I am sorry we do not have a certain estimate for the date when your withdrawal will be processed, though.
Dimitri : Is there anything else I can assist you with?
XXXX : you mean some people haven’t been able to get their money for 3 months?
Dimitri : Yes, but the delays are being resolved now.
XXXX : ok
Dimitri : Although I do not have an estimate for when the withdrawal will be processed, I am certain it will not take as long as three months.
XXXX : oh thats nice, you really should change your pa

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9/25/2005 06:33 PM
SBR Bill Dozer reports: SportsFanatik (SBR rating D+) sends withdrawal to player via regular mail, adding a two week processing delay to what should have been an instant neteller transfer. Accounting is unwilling or unable to rectify the error. This SportsFanatik complaint is one of many from Sportingbet Plc players that now reach SBR almost daily. IWager (SBR rating C-), a sister book, is very close to obtaining the same D+ rating. IWager has little control over its poker service, which has frozen yet another player account without valid reason. The player has waited for his funds or an explanation for almost two months.

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9/21/2005 10:09 PM
SBR Bill Dozer reports: BetonSports (SBR rating D+) customer files slow-pay complaint. The player reports that his account has been debited $2,000 for a neteller payout that he has not received.

"I currently have a balance with them of 5,280. I called up Monday asking for a payout and some lady told me that they would call me back because they are still looking over my account because of some scores of games. Of course they never called me back. Ok next day which was Tuesday i get a guy from the payout department named Devin. He was a really nice guy he took my info. and he told me i would send me a neteller payout by midnight last night. Of course it never came. I called today and they were like it should have gotten there already meaning the neteller payout. My account balance reads 3,280. I have no idea what is going on right now and i can’t even sleep."
UpDate 9/22/05: Player receives $2,000 payout via neteller

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9/3/2005 11:55 PM
SBR Bill Dozer reports: PlayersTime (SBR rating D-) now stating that payouts will not be processed until Monday, meaning the book will go one week without paying a customer. Below is an excerpt from a chat between a disgruntled player and customer service. PlayersTime has been downgraded from D+ to D-.

You are now chatting with ’Customer Service’
Customer Service: This is customer service, how may I help you?
Visitor: Is Playterstime able to make payouts to neteller yet?
Customer Service: no not yet
Visitor: why?
Customer Service: hopefully on Monday
Customer Service: we are still not setup with the neteller interface
Customer Service: we apologize for the delay
Visitor: Can I deposit to play football over the weekend? I’m trying to ask if I can make a damn deposit by neteller?
Customer Service: yes deposits yes, you can deposit thru neteller and western union
Visitor: Then why can’t you make a payout?
Customer Service: because we cannot subtract amounts from your account yet but neteller deposits hit you account automatically
Visitor: Thats Bull****, How can you add it but not subtract?
Customer Service: it is not manually inserted like withdrawals are

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8/23/2005 01:55 PM
SBR Bill Dozer reports: Royal Sports (SBR rating D) player waiting 18 days for bank wire payment. BetRoyal tells SBR that the payout was processed today but will not appear in the player’s account for another week.

A 2nd player also voices his frustration while waiting two weeks for a $10,000 bank check.
"I am a long time high dollar handicapper and I am having a nightmare experience with betroyal.com better known as Royal sports. I am up about 40k and I have been trying to get paid for weeks now. Every neteller withdraw I have asked for is delayed and takes several phone calls to get it through. I also requested a 10,000 check payment but I am at 2 weeks and doubtful it will be any time soon."

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8/22/2005 03:35 PM
SBR Bill Dozer reports: Heritage Sports (SBR rating B+) removes clause allowing for 5% neteller withdrawal charges. Management tells SBR that the clause was a preemptive measure meant to deter bonus abusers and that there has not been an instance were a player incurred this fee. Players can now feel confident that neteller withdrawals are processed 7 days a week at no charge. This adjustment along with an influx of positive feedback has earned Heritage an upgrade to B+.

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8/13/2005 02:37 AM
SBR Bill Dozer reports: QuicksilverSports (SBR rating D-) yet to process $2200 neteller withdrawal requested on 7/18/05.
"I requested a withdrawl of $2200 ( neteller ) on 7-18 via email. They never acknowledged the email or processed the request. I called a few days after that and have called constantly since. I have been promised either a neteller withdrawl or a check on a number of occasions, as of yet, nothing but stories. I changed the requested amount to 3500 as concerns grew. The odd thing is when I do talk with Bob, he seems sincere, but never follows thru. In times past, they had processed a couple of withdrawls without incident. I have been pursuing this for almost a month non-stop and would appreciate any help you might offer."

QuickSilver has informed the player that a partial payment has been sent by regular mail. SBR to monitor payout progress.

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7/29/2005 04:03 PM
SBR Bill Dozer reports: GolfingGods (SBR rating D) refuses to pay players via check and bank wire and are slow-paying via neteller. Large winners have become frustrated with GolfingGods’ unwillingness to process withdrawals by the advertised payout methods. Players are reporting sporadic neteller payouts for no more than $1500 each. The majority of these withdrawal requests have been declined.

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7/17/2005 09:53 PM
SBR Bill Dozer reports: SBR receives new slow-pay complaint from GolfingGods (SBR rating D) customer. These complaints are magnified by GolfingGods not responding to emails or offering a reason for declining neteller withdrawal requests. SBR to investigate this issue further.

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7/3/2005 11:33 PM
Weekend Slow-pay Complaints:
TheCasinoFiles (SBR rating F+): owes player $2675 since last March. PlayerSupport assures SBR that a reasonable payment plan will be in place by Tuesday.
BetRoyal (SBR rating D-): owes player neteller payout for $2500 since last Wednesday. SBR now has complaints from three players with outstanding withdrawal requests.
GolfingGods (SBR rating D): Player reports being asked to wait one week for his neteller withdrawal. SBR has also received recent customer service complaints against GolfingGods.

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6/27/2005 11:54 PM
SBR Bill Dozer reports: SportsInteration (SBR rating D+) punishing player for winning too much? SBR has received four SIA payout complaints in the month of June. This latest complaint comes from a player who has been unable to enjoy his gambling winnings. SIA has yet to respond to our inquiries about this issue.

"Hi, I was recently booted from sportsinteraction.com because they claimed that I had more or less won too much. That’s fine. They cancelled my account over a week ago and said the rest of the money would be sent to my neteller account. After two days I emailed Owen from SIA back asking for a status and he told me "it’s been sent to processing". A week later I still have not received the $6,007 SIA still owes me."
Update 6/28/2005 4:59 PM: Player paid in full

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6/1/2005 11:43 PM
SBR Bill Dozer reports: Players frustrated with SportsInteraction (SBR rating D+) slow-pays. One player complains that he was asked to send the same identity verification documents three times. On 5/5/05 SIA had confirmed by email that all required documentation had been provided and that his bank wire would reach him in two days. Management tells SBR that they are currently investigating why the player has not yet received his $2,930 withdrawal. A second player reports experiencing similar problems attempting to redeem $2800 via neteller. SBR will update each of these situations when both individuals receive payment in full.

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5/17/2005 05:46 PM
SBR Bill Dozer reports: Gibraltar (SBR rating C) confiscates customer funds. The book decided they no longer desired a player’s business and agreed to pay him in full. When he received his neteller withdrawal he found that his bonus, and winnings derived from his free-play bonus, had been deducted. The player exceeded his roll-over requirement, yet Gibraltar kept a total of $577 that was previously included in his account balance.

“In the conversation, I was told that I will receive my full account balance, minus the $30 fee for neteller withdrawal, within the day. When I received my funds from neteller, I realized that they’ve deducted $607.5 from my account ($150 initial deposit bonus + $427.5 won on freeplay + $30 withdrawal fee). I called them and I was referred to “Andrew" who is the manager. He told me that they do not want my action and they have the right to confiscate that money and he would not need to give me any more explanation on that because they are operating a business and it is their right to deduct my winnings from my free-play as well as the initial deposit bonus. No appropriate reasons were given. He also mentioned that I’ve won some money with them and they’ve paid me." -L.C

Sister sportsbook BettorsTrust (SBR rating D+) was also guilty of this same action last month. However, management promptly reversed this decision when SBR inquired on the player’s behalf. Players must be able to count bonus monies as p