2/7/2012 08:16 AM
Unibet to acquire BetchoiceUnibet (SBR rating B-) Sportsbook has signed an agreement to acquire Betchoice. Unibet will enter the regulated Australian betting market. Unibet's acquisition price is £13.6 million; the deal, which transfers 100% of Betchoice Corporation Pty Ltd.'s shares, is said not to contain any liabilities. Completion of the deal is still subject to approval by the Northern Territory regulator; this process is expected to be completed before the end of Q2 2012.
Unibet intends to completely rebrand BetChoice to Unibet following what they refer to as a "short transition period". Unibet CEO Henrik Tjärnström spoke of the acquisition in an official company press release distributed this morning.
Unibet CEO Henrik Tjärnström: “This strategic acquisition gives Unibet immediate access to the regulated Australian market, which is currently open to sports betting and horse racing. We intend to rebrand the business quickly to Unibet. Betchoice already has a strong offering and market position in horse racing and through Kambi, Unibet has the opportunity to enhance the quality and performance of Betchoice’s sports betting offering and so to deliver revenue growth and margin improvements... In addition to benefit from the already existing Australian product offering, the acquisition of Betchoice will provide Unibet with a platform to facilitate other gambling services and opportunities should market conditions continue to improve.”
SBR expects Unibet to refine its standards of enforcing house rules as they enter a regulated Australian market. Though Unibet is licensed by the Lotteries and Gaming Authority (LGA) of
malta; SBR has found that operators prefer
malta for its lax positions on player disputes and the ease of setting up shop. Unibet's operating procedure has until this point been to cut off communications with a player determined to be in violation of house rules, and has not been willing to fully satisfy SBR's inquiries in regards to player confiscations, such as in this
sportsbook dispute reported in December of 2011.
SBR will attempt to revisit outstanding claims with Unibet, hoping that the company's recent good news will compel it to more satisfactorily address player disputes. |
Read the full Unibet press release
2/5/2012 07:32 AM
Blacklisted sportsbook 21KBet now slow-paying 28 players21KBet Sportsbook (SBR rating D-) now has 28 slow-pays on file. Players are owed €28,342.
21KBet claims to be headquartered in
malta. SBR has confirmed that the sportsbook does not hold a license from the Lotteries and Gaming Authority (LGA). The LGA itself categorically denied that the slow-pay outfit held a license, after 21KBet displayed a seal on its website.
21KBet is refusing to address the payment issues. The sportsbook has made wild accusations that Moneybookers is the reason that players (even those who used bank transfer or Paypal) are not receiving payment. Moneybookers spoke with SBR to deny that that the sportsbook was a gaming merchant. SBR notes that even if 21KBet has used its outgoing transfer limit as a MB business account, it would still be free to withdraw its balance and immediately make payment to players an alternate way. The last confirmed payment from a 21KBet was a €670 bank transfer.
On January 16th, dispute analyst "Justin7" made a video report concerning 21Kbet:
21KBet is indexed on the SBR
scam sportsbook blacklist, and is to be avoided.
2/3/2012 05:53 PM
Scam alert: 21KBet Sportsbook not paying players21KBet Sportsbook (SBR rating D-) is not paying its players. The
malta-based sportsbook is currently behind on €25,143 in payments to players. The last reported payment, made via bank transfer, was for €670. Of twenty-six players owed, seven are waiting for banktransfer, one Paypal and the rest Moneybookers.
SBR
reported on 4 January 2012 that
21KBet blamed Moneybookers for not being able to issue payments via that method, claiming that it had no access to deposited funds. Moneybookers refuted part of 21KBet's assertions, stating that the bookmaker was not a registered gaming merchant. 21KBet declined to comment on why it could not pay players via an alternate method, or why players that deposited via other methods are also not being paid.
On January 16th, SBR
reported that the Lotteries and Gaming Authority (LGA) of
malta issued a statement denying that 21KBet holds a gaming license.
21KBet is no longer communicating with SBR and is providing only generic updates to players on the status of their funds. SBR advises all users to avoid the
blacklisted sportsbook.
21KBet players with feedback or complaints are asked to submit a sportsbook complaint form, or dial 1-830-255-4677 during normal business hours to speak with a Sportsbook Review dispute analyst.
1/28/2012 11:45 AM
21KBet players now owed €25,143A 21KBet (SBR rating D-) player says that his account has been frozen. The player was lured in by a 100% bonus, deposited €300 and increased his balance to €940. The player noticed that after 12 December 2011, he could no longer access his gaming account. The player sent a series of emails to
21KBet to discuss his account and has been given contradictory answers.
On January 16th, SBR
reported that 21KBet players are owed €24,203. SBR also reported that the Lotteries and Gaming Authority (LGA) of
malta categorically denied licensing the bookmaker. 21KBet's last known payment to a player was made via bank transfer for €670. 21KBet is currently listed in the
scam sportsbook blacklist.
21KBet players with feedback or complaints are asked to submit a sportsbook complaint form, or dial 1-830-255-4677 during normal business hours to speak with a Sportsbook Review dispute analyst.
1/26/2012 06:03 PM
YouWin wagering disputeA YouWin (SBR rating D+) player wagered O106 on the Tulane vs SMU basketball game on 1/25/2012. The player claims the odds were in-line at the time, however the player was only refunded the risk amount for his bet. The player states that
YouWin alleged a technical error caused the bet to be declared void. SBR is following up on this sportsbook complaint.
On January 5th, 2012, SBR
reported that YouWin confiscated €14,677 from players in 2011.
YouWin Sportsbook is a
malta-based operation that is licensed by
WinUnited Ltd. WinUnitedLtd. also powers the non-US
Sportsbook.com (SBR rating D-).
UPDATE: Management explained that the match was incorrectly graded as abandoned, and states that the mistake was rectified at 23:29ET and all winning bets including the punter who filed the complaint were properly settled. SBR considers this dispute closed.
1/22/2012 09:56 PM
Doxxbet added to SBR ratings guide
Doxxbet has been added to the SBR
sportsbook ratings guide at C.
Doxxbet is headquartered in
malta and holds an LGA gaming license. The company took its first online bet in September of 2007. The sportsbook has servers both in Slovakia and
malta, and runs its marketing out of both places. Doxxbet's managing director Milan Smehyl oversees a staff of fifty. Doxxbet assures SBR that it will allow mediation of player disputes and work with SBR on any player reported issues against the sportsbook.
Doxxbet players with feedback are asked to
write to SBR.
1/16/2012 04:19 PM
21KBet players owed €24,203Five new 21KBet (SBR rating D-) complaints have been reported. SBR reported on 11 January 2012 that
21KBet was misleading players by claiming to be licensed by the LGA of
malta. LGA categorically denied the claim, publishing a notice on its website. 24 players have filed payment complaints against the sportsbook; these players are owed €24,203.
The last known 21KBet payment was €670 via bank transfer. 21KBet is currently listed in the
scam sportsbook blacklist with a rating of D-.
21KBet player: I have (unfortunately) been successful and have raised this balance up to a current 2068.80 EUR ... with outstanding wagers valued 273 EUR (all mature within the next few days) I have been asking 21kbet how I can request a withdrawal - as I deposited by PayPal ... they state on their site that they do payout by Paypal but there is no way to request such a payout. They have not responded to three emails sent so far.
21KBet players with feedback or complaints are asked to submit a sportsbook complaint form, or dial 1-830-255-4677 during normal business hours to speak with a Sportsbook Review dispute analyst.
1/11/2012 05:49 PM
Scam alert: 21KBet Sportsbook21KBet (SBR rating D-) is misleading players by claiming to be licensed by the Lotteries and Gaming Authority (LGA) of
malta. No such license exists. The LGA released a statement indicating that
21KBet has no connection whatsoever to the LGA. The 21KBet website claims to be headquartered in
malta. SBR has received forwarded emails from a 21KBet manager that went so far as to produce a bogus LGA registration number. The emails targeted players for deposits.
Nineteen players have reported not being paid. Fourteen of the players deposited to 21KBet via Moneybookers. These players' balances total €20,192. SBR reported on 4 January 2012 that
21KBet blamed Moneybookers for the eWallet delays, stating that it had no access to deposited funds. Moneybookers released a statement to SBR denying that 21KBet was an authorized merchant. 21KBet used a personal Moneybookers account to receive player deposits. Six players deposited with the sportsbook by bank transfer. One player confirmed being paid €670. 21KBet refused to pay the others, claiming player fraud.
21KBet continues to provide generic updates to SBR regarding the deceptive marketing and the delinquent payment requests. 21KBet is on the
scam sportsbook blacklist at D-.
21KBet players with feedback or complaints are asked to submit a sportsbook complaint form, or dial 1-830-255-4677 during normal business hours to speak with a Sportsbook Review dispute analyst.
1/11/2012 01:49 PM
Sportsbook.com player owed $19,800 since OctoberA Sportsbook.com (ag) player writes SBR with a payment dispute. The player requested two withdrawals in October 2011 for $9,900 each.
Sportsbook.com (SBR rating D-) recently updated their payment time-frame to six to eight weeks. The player points out that he has been waiting in excess of the posted time. On June 3rd, SBR
reported that management would attempt to fast-track payment for a player also waiting longer than advertised.
Sportsbook.com moved their non-US players to Global.Sportsbook.com, an operation headquartered in
malta; one that is managed by YouWin Ltd. SBR
reported on 28 September 2011 that players with pending wagers had their bets cancelled, an unethical decision that caused a great deal of criticism. Sportsbook.com later redacted its initial letter to players with a few conditions. Sportsbook.com's US operation is based in Costa Rica.
Sportsbook.com (ag) players with feedback or complaints are asked to submit a sportsbook complaint form, or dial 1-830-255-4677 during normal business hours to speak with a Sportsbook Review dispute analyst.
1/9/2012 04:13 PM
GetWin payout disputesThree GetWin (SBR rating C-) payment complaints have been reported. A total of €1,687 is owed to the players. The player waiting the longest requested €313 on 12 December 2011. GetWin allegedly quoted the player a two to five business day time-frame to receive his withdrawal. All three of the players claim that GetWin is not responding to their payout inquiries. SBR is following up on these complaints.
On 14 December 2011, SBR
reported that GetWin Sportsbook was attempting to turn the corner. The
malta-based sportsbook originally debuted in the SBR ratings guide at D-.
GetWin players filed complaints regarding confiscations made in the name of "organized betting". The sportsbook claimed that players were guilty of collectively pooling funds to circumvent limits and other account sanctions. GetWin released a
statement to that effect on 31 May 2011. The majority of affected players had their accounts reopened. GetWin never fully satisfied SBR's requests. The sportsbook managed to make it through the summer with no additional complaints and was subsequently removed from the
SBR blacklist.
GetWin players with feedback are asked to submit a
sportsbook complaint form, or write to SBR directly at
help@sportsbookreview.com.
1/2/2012 05:23 PM
MyBet confiscates player's winningsMyBet (SBR rating D) confiscates €911. A MyBet player who deposited €410 into the sportsbook increased his balance to €1,321, then had his account closed and deposit refunded. MyBet stated that unspecified violations necessitated the move, but declined to share those reasons with SBR. The sportsbook claims the player was made aware of the details - the player denies receiving any explanation from MyBet on the funds confiscation.
This is the fourth open dispute against
MyBet for confiscation of player balances. In each case, MyBet has failed to offer evidence of wrongdoing to the players involved or SBR. Most recently, SBR
reported on 21 November 2011 that a player had an €80 deposit refunded and more than €300 in winnings voided.
MyBet's sportsbook rating has been lowered from D+ to D. MyBet is a
malta-based organisation that caters to the European market.
12/30/2011 12:13 PM
Sportsbook.com payout dispute updateSBR
reported on October 25th, 2011 that a Sportsbook.com (SBR rating D-) player was having difficulty withdrawing $6,800. On November 1st, an update report was published to highlight Sportsbook.com management addressing the complaint.
Sportsbook.com stated the player's request had been unsuccessful due to not providing adequate ID documents. The player states the payment has failed again. SBR is following up on the complaint.
On September 28th, 2011, SBR published a report that
sportsbook.com moved non-US players to Global.
sportsbook.com - an operation headquartered in
malta that acts as a sublicense to
WinUnited Ltd, the company which powers online bookmaker
Youwin Sportsbook (SBR
rating D-).
Sportsbook.com players with feedback or complaints are asked to submit a sportsbook complaint form, or dial 1-830-255-4677 during normal business hours to speak with a Sportsbook Review dispute analyst.
12/24/2011 07:46 PM
BetAtHome player account lockedA
BetAtHome (SBR rating C-) player tells SBR that his account has been closed. The player states that he requested a withdrawal after meeting rollover requirements, provided his ID and found that his account was suddenly locked. The player alleges that he held a balance of €865 with BetAtHome. SBR is following up on this sportsbook complaint.
On November 14th, SBR
reported that an unrelated player also had his account frozen. The player in that dispute claimed to have operated a BetAtHome sportsbook account for more than one year, making multiple deposits and redeeming numerous bonus offers. BetAtHome alleged that the player's ID appeared to be fraudulent, however BAH was unwilling to discuss the dispute further citing data protection. SBR advised the player to file a complaint through the Lotteries and Gaming Authority (LGA) of
malta.
BetAtHome players with feedback or complaints are asked to submit a sportsbook complaint form, or dial 1-830-255-4677 during normal business hours to speak with a Sportsbook Review dispute analyst.
12/14/2011 01:28 PM
GetWin Sportsbook attempts to turn the cornerGetWin (SBR rating C-) is a
malta-based sportsbook that has been online since November 25th, 2010. GetWin debuted in the
sportsbook ratings guide at D-, as SBR received a number of complaints involving confiscations made from allegedly related players. The players were determined to be guilty of "organized betting", or collectively pooling funds to circumvent limits. SBR released a
video warning against GetWin on April 29th, 2011. A full month later, after numerous emails were exchanged with SBR and the involvement of the Lotteries and Gaming (LGA) of
malta, GetWin released a
statement on the account confiscations. The majority of closed accounts were reopened and cleared for payment, whilst a small percentage of affected players were alleged to have violated the sportsbook's rules. SBR considered the matter resolved at that time, but cautioned players that the sportsbook's decision to revisit the complaints could have been aided by pressure from the public, SBR and the LGA.
After making it through the summer with no additional sportsbook complaints,
GetWin was removed from the SBR
scam sportsbook blacklist and assessed with a rating of D+. In the following months, GetWin revamped its terms and conditions and entirely removed the line pertaining to ambiguous/suspicious bets. GetWin tells SBR that they are working to improve their system and rules to be more secure and convenient for players. GetWin conceded mishandling the confiscation complaints earlier in the year and provided an outlet for SBR to discuss future issues with. GetWin's sportsbook rating has been increased from D+ to C-.
GetWin players with feedback are asked to submit a
sportsbook complaint form, or write to SBR directly at
help@sportsbookreview.com.
12/12/2011 04:00 PM
Smarkets added to sportsbook ratings guideSmarkets (SBR rating C) is a
malta-based betting exchange. Smarkets opened for business in February of 2010. The
malta-based operation runs marketing out of London, UK, and employs a small customer service staff. The exchange does not accept US players. The exchange makes a profit by charging a commission ranging from 1 to 4% on customer net winnings. The business model is to offer punters a cheaper alternative to traditional vigorish imposed by conventional bookmakers. The CEO and Co-Founder of the company is Jason Trost. SBR posters have thus far reported positive experiences with the outfit. SBR knows of no outstanding Smarkets payment disputes.
Smarkets has been assessed with a preliminary
sportsbook rating of C. Players with feedback at the exchange are encouraged to write to SBR through this
sportsbook form or via
email.
11/21/2011 06:09 PM
MyBet sportsbook account disputeA MyBet (SBR rating D+) player writes to SBR with an account complaint. The player registered to MyBet and made a first-time deposit of €80 before increasing his account to €368.71. The player tells SBR that MyBet refunded his deposit and closed his account after accusing the player of being connected to other account-holders. The player denies the charge.
MyBet is a
malta-based sportsbook.
malta sportsbooks have recently come under fire, as dodgy sportsbook
owners gravitate to the country for their lax gaming restrictions. Recent
malta scam sportsbooks include
Stryyke (SBR rating F),
BetOnBet (SBR rating F), and
BetAfterBet (SBR rating F). MyBet is one of the only
malta sportsbooks not on SBR's
scam sportsbooks blacklist. MyBet had a rating of D+ initiated by Sportsbook Review on April 7th, 2011.
SBR will update this report.
Sportsbook players with feedback or complaints are asked to submit a sportsbook complaint form, or dial 1-830-255-4677 during normal business hours to speak with a Sportsbook Review dispute analyst.
11/14/2011 05:48 PM
BetAtHome player has account lockedA BetAtHome (SBR rating C-) player writes to SBR that his account has been frozen. The player claims to have operated a BetAtHome account for a year and a half - making multiple deposits, redeeming bonus offers and wagering normally. The player claims that after requesting a withdrawal of €415 his account was locked.
BetAtHome responded to SBR's inquiry by suggesting that the player's ID may have been fraudulent. The player claims to have submitted two, clear copies of the ID and denies that his ID is forged. BetAtHome has declined to discuss the sportsbook dispute with SBR further, citing data protection. The player has been advised to file a claim through the Lotteries and Gaming Authority (LGA) of
malta.
11/9/2011 08:33 AM
BalkanBet now operating as EFBet SportsbookBalkanBet (SBR rating C) is now operating as EFBet. The
malta-based sportsbook released a statement to players claiming that the new brand has a renewed focus on product improvement.
EFBet claims to have updated its trading policies to be more player-friendly, added to the number and variety of bets offered as well as rolled out a slick new betting interface. EFBet reached out to SBR to personally highlight the company changes and claims that customer support staff have received new trainings to more efficiently deal with player accounts.
EFBet's sportsbook rating has been upgraded to C. BalkanBet was originally
added to the SBR
Sportsbook ratings guide at C- on December 17th, 2009. The company has operated since June 7th, 2008. US, Maltese and Macedonian residents are not permitted to create accounts. |
EFBet statement on name change from BalkanBet
11/6/2011 10:32 PM
YouWin Sportsbook tennis wagering disputeA YouWin Sportsbook (SBR rating D+) player writes in with a tennis wagering dispute. The player wagered €125 on under 19.5 games in the Bartoli vs Garrigues WTA match which took place on November 4th, 2011. With the match tied at one set a piece, Bartoli retired one game into the third set, making Garrigues the victor. The official scoreline read 4-6, 7-6, 1-0 for Garrigues. A total of 24 games were played in the match (the player's wager was under 19.5 games); however
YouWin Sportsbook has the following rule pertaining to how retirements affect total game markets:
YouWin Sportsbook rule: Total Games Markets (including Live Betting): In the event of disqualification, retirement or change of surface mid-match, all bets will be deemed void.
Despite the wordage of the above rule, YouWin Sportsbook graded the player's wager as a loss. SBR will ask YouWin to correct its settlement for affected players' wagers. |
Youwin player comments
YouWin Sportsbook is a
malta-based operation that is licensed by
WinUnited Ltd. WinUnitedLtd. also powers the non-US
Sportsbook.com (SBR rating D-).
11/1/2011 07:39 PM
Sportsbook.com dispute updateSportsbook.com (SBR rating D-) management has addressed the
payment dispute reported by SBR on October 25th, 2011. In that dispute, SBR reported that a player filed a payout complaint after a withdrawal of $6,800 was cancelled. The player stated that the funds were placed back into his account, however the player failed to communicate that the reason behind that was
Sportsbook.com requested additional documents to verify his identity. Management confirms that there is currently no pending withdrawals from the player.
On September 28th, 2011, SBR published a report that
Sportsbook.com moved non-US players to Global.Sportsbook.com - an operation headquartered in
malta that acts as a sublicense to
WinUnited Ltd, the company which powers online bookmaker
Youwin Sportsbook (SBR
rating D-).
Sportsbook.com players with feedback or complaints are asked to submit a sportsbook complaint form, or dial 1-830-255-4677 during normal business hours to speak with a Sportsbook Review dispute analyst. | Discuss Sportsbook.com move
10/13/2011 06:18 PM
Sportsbook.com player confirms paymentA Sportsbook.com (SBR rating D-) player confirms receiving payment. The player filed a sportsbook complaint through SBR on October 8th indicating that he had been unable to withdraw a balance of $2,500 for four months. The player explained that he had tried through a number of
Sportsbook.com (ag) methods, only to stall on each attempt. After SBR contacted management, it was stated that the players funds had in fact been re-sent.
On September 28th, SBR reported that
Sportsbook.com moved non-US players to Global.Sportsbook.com - an operation headquartered in
malta and acting as a sublicense to
WinUnited Ltd, which powers online bookmaker
Youwin Sportsbook (SBR rating D-). Sportsbook.com caused controversy at the time of announcement as its lengthy email to players stated that futures bets would not be honored, a decision which was later adjusted after SBR connected with a Non-US Sportsbook manager. You can read more about the canceled wagers situation in this
Sportsbook Review report.
10/11/2011 10:00 AM
Sportsbook.com reinstates futures wagerA Sportsbook.com (SBR rating D-) player who was moved over to the operation's new
malta-based website, Global.Sportsbook.com had his futures wager reinstated. The player followed Sportsbook.com (ag) instructions to request his pending wagers be honored.
Sportsbook.com initially surprised thousands of non-US based players by sending an email informing them that non-US operations would be moved to the new website Global.Sportsbook.com, which is headquartere in
malta. The players were required to register new accounts to have their balances transferred over. The email stated that all pending wagers, including futures had been voided.
The new operation carries a sublicense from
Win United Ltd., the gaming company which powers
YouWin Sportsbook (SBR rating D-). Day to day operations are managed by YouWin executive "John", who also discusses player disputes with Sportsbook Review.
Sportsbook.com to player: We confirm that your future bet: Texas Rangers(9/2) 2011 American League Pennant - Odds to Win, has been reinstated and the total amount of 200 Euros has been deducted from your balance.
Sportsbook.com players with feedback or complaints are asked to submit a
sportsbook complaint form, or dial 1-830-255-4677 during normal business hours to speak with a
Sportsbook Review dispute analyst. |
Discuss Sportsbook.com move
10/7/2011 03:40 PM
Sportsbook.com player submits pending wagers disputeA
Sportsbook.com (SBR rating D-) player who had four pending wagers canceled when the non-US operations moved to
malta writes in. The player tells SBR that he had four pending parlays worth a total of $400 which were voided. On 9/30, SBR
reported that players who had wagers were asked to write into Sportsbook Review so that assistance could be provided. The
YouWin Sportsbook (SBR rating D-) manager tasked with overseeing the Global.Sportsbook.com operations in
malta informed SBR that players could request to have their futures bets reinstated.
Global.Sportsbook.com player: I had 4 pending wagers each for $100 that have been voided. All 4 wagers were parlays, three 2 legs and one 3 legs parlay. All 4 parlays had only one more leg pending. In that case, I think right thing to do is to void last leg and pay me bets I won. You just gave me back my $400 without honoring my winning plays.
9/30/2011 12:27 PM
Sportsbook.com players with canceled futures, contact SBR immediately
Sportsbook.com (SBR rating D-) non-US players update.
SBR has spoken with one of the
Sportsbook.com non-US managers, who also manages the YouWin (SBR rating D-) brand, concerning the news that players who were transferred over to Global.Sportsbook.com once the non-US brand moved to
malta would lose their futures wagers. The manager told Sportsbook Review that the decision was made to extend players a conditional offer to have their futures bets restored. Players with canceled futures are asked to contact SBR immediately, either through
sportsbook complaint form or by writing directly to help@sportsbookreview.com.
On September 28th, SBR reported that
Sportsbook.com redirected its entire non-US player base to register at new website, Global.Sportsbook.com. Sportsbook.com will continue to manage its US players from Costa Rica, while the non-US arm will be operated out of
malta. Sportsbook.com Non-US is licensed under
Win United Ltd., the gaming company which powers
YouWin Sportsbook. WinUnited Ltd is licensed to operate as a gaming company by the Lotteries and Gaming Authority (LGA) of
malta.
In typical Sportsbook.com fashion, the controversial gaming company announced to non-US players via email that their pending wagers would not be honored. The decision sparked outrage amongst players, as did the announcement that cash bonuses would also be forfeited if a withdrawal was requested within 60 days of the new player accounts creation.
During its long email to players, Sportsbook.com also claimed that it would round up currency conversion so that accounts in dollars would receive more than what the exchange rate dictates. However, on September 30th a player filed a sportsbook complaint through SBR indicating that he believes to be shorted $1,700 after having the transfer made to his new account. The player held a balance of $10,700 at Sportsbook.com. SBR is following up on this player's claim with management, and asks players with similar complaints to
contact SBR.
SBR will update this sportsbook report.
9/28/2011 06:25 PM
Sportsbook.com moves non-US players to Global.Sportsbook.comSportsbook.com (SBR rating D-) is now redirecting non-US players to Global.Sportsbook.com. Sportsbook.com (ag) fired off an email this morning advising players that their accounts would be moved to the new,
malta-based platform. Global.Sportsbook.com is officially part of
WinUnited Ltd., a gaming company licensed by the Lotteries and Gaming Authority (LGA) of
malta. WinUnited Ltd. is most known for powering YouWin sportsbook (SBR rating D-). A Sportsbook.com (ag) manager confirmed to SBR that US-based players are not impacted by the move.
In its 1,000+ word email to international players, the sportsbook declared that rollovers would be waived on outstanding bonus cash with the condition that players not request payment for sixty days. If a player requests payment prior to then, he would be forfeiting the bonus amount entirely. The sportsbook is essentially holding players funds hostage and forcing them to sit on their balances without losing their earned bonus cash. The email went on to state that pending wagers would not be honored. The unethical decision to void player wagers is one of many the Sportsbook.com Group has made over years, along with debiting $150,000+ in
correlated parlay winnings from players five years ago.
Feedback from Sportsbook.com's non-US players
A
Sportsbook.com
(ag) player based in Canada wrote SBR today with concerns over his
$2,070 balance. The player attempted to log into his account this
morning and found that it was disabled. The player was told that as a
non-US resident, he would have to log into the new Global.Sportsbook.com
site to register an account, and then be transferred his funds. The
player points out that in addition to his balance, he has two pending
wagers for a total of $500. The player wagered $300 last December on the
Philadelphia Phillies to win the World Series at 6/1, and another on
the Texas Rangers to win the ALCS at 4.5/1.
SBR received an
additional complaint from a player that stated that he was told his
account would be enabled with his funds available eight hours ago. After
the time-frame passed, the player reached out to SBR. SBR is asking
this player for more information regarding his balance information.
| Sportsbook.com's letter to account-holders
8/22/2011 06:16 PM
MyBet sportsbook disputeA
MyBet sportsbook (SBR rating D+) player tells SportsbookReview that he made a payout request for €6200 on August 16th, 2011 through Moneybookers. The player reports that he was told that there were technical issues within the payouts department that prevented MyBet from willing his withdrawal. The player was told that he would receive his funds by Monday, August 22nd but has not yet been credited.
While only waiting for four business days, the player has grown apprehensive over the state of the D+ rated Mybet, a
malta based operation that has confiscated winnings in the past after
alleging account theft. SBR urges bettors to use extreme caution when choosing to deposit with lowly rated sportsbooks with troubled histories. SBR is following up on this player's sportsbook complaint. |
Mybet sportsbook news
6/16/2011 09:47 AM
Betsson acquires Betsafe sportsbookSwedish bookmaker
Betsson (SBR rating B-) has officially acquired Betsafe. Betsafe—a
malta-based operator—held a rating of C in the SBR
sportsbook ratings guide. Betsson reportedly spent €32.5m in acquiring all shares of Betsafe (corporate name Artic Invest SA). As part of the deal Betsafe will also receive future payments during 2011, which amount to a revenue share relative to the development and growth of the Betsafe base. |
Betsson and Betsafe history
6/11/2011 01:13 PM
Comeon Sportsbook bonus complaintsComeOn (unrated) sportsbook players report bonus complaints.
ComeOn is a
malta-based sportsbook which caters to the European market. Scam sportsbook operators often choose
malta base their operations due to
the country's lax online gaming regulation. Previous scam sportsbook companies
Stryyke (SBR rating F),
BetOnBet (SBR rating F),
BetAfterBet (SBR rating F) were based in
malta. |
ComeOn sportsbook bonus complaints
4/24/2011 04:46 PM
GetWin- latest malta Sportsbook to commit theftGetWin.com (SBR rating D-) has confiscated winnings from eight players. All of the players are unrelated to one another, but file similar complaints. GetWin.com accuses the players of being in violation of wagering rules. |
GetWin sportsbook theft
4/10/2011 04:18 PM
Stryyke, scam sportsbook victims write inStryyke (SBR rating F) sportsbook collapsed in October of 2010. The
malta based operation went off-line with providing notice to players, and has remained down for the count since.
Stryyke players have reported over €35,000 in unpaid winnings. |
Stryyke players comment
11/26/2010 04:14 PM
Stryyke victim makes no-pay reportA
Stryyke (SBR rating F) player reports that he has been owed €358 for months. Stryke's gaming license was
revoked by the Lotteries and Gaming Authority of
malta on September 8th.
Stryyke went off-line on October 21st.
Stryyke players have reported over €33,000 in unpaid winnings.
11/17/2010 10:11 AM
Stryyke Sportsbook still off-lineStryyke Sportsbook (SBR rating F) is still off-line. The scam sportsbook went off-line on October 31st, shortly after having its
gaming license revoked by the Lotteries and Gaming Authority of
malta.
Stryyke players have now
reported over €33,000 in unpaid winnings.
10/31/2010 05:30 PM
Scam Alert: Stryyke Sportsbook now off-lineStryyke (SBR rating F) is currently off-line. The Stryyke sportsbook homepage displays a message that its services are not currently available.
On September 8th, SBR reported that the Lotteries and Gaming Authority (LGA) of
malta revoked stryyke's gaming license. SBR readers have reported that over €32,000 in winnings has not been paid.
Stryyke is on the
SBR Sportsbook blacklist and was downgraded to F on September 10th.
10/15/2010 04:01 PM
Scam Alert — Stryyke SportsbookA
Stryyke (SBR rating F) complaint has been reported. A player writes that on April 22nd he asked for a withdrawal of €262. After one month passed the player asked for an update on his payout, Stryyke did not reply to his query but instead placed the funds back into his gaming account.
Stryyke has not provided communication to the player since.
Loss of Gaming LicenseOn September 8th, SBR reported that the Lotteries and Gaming Authority (LGA) of
malta revoked Stryyke's gaming license. SBR readers have reported that over €32,000 in winnings has not been paid. Stryyke has refused to discuss the account statuses or address why it continues to operate if players are not being paid to SBR. Stryyke is on the
SBR Sportsbook blacklist.
9/26/2010 11:00 AM
Scam Alert: Stryyke SportsbookStryyke (SBR rating F) recently had their gambling license revoked by the Lotteries and Gaming Authority of
malta (LGA) on September 8th.
Stryyke has racked up slow-pay complaints exceeding €32,000. One player burnt by the scam sportsbook wrote in that he asked for a payment of €90 on July 9th, and has not received payment.
9/10/2010 06:57 PM
Stryyke Sportsbook: Scam Alert, downgraded to FStryyke (SBR rating F) sportsbook continues to have new complaints filed from players that have had winnings deleted or not been paid their funds.
Stryyke now has outstanding complaints against them exceeding €32,000, and recently had their gambling license
revoked in
malta.
9/8/2010 07:06 PM
LGA of malta suspends Stryykes gaming licenseThe Lotteries and Gaming Authority of
malta (LGA) suspended
Stryyke's (SBR rating D-) gaming license on September 3rd.
Stryyke currently owes numerous players over €30,000 and has stopped communicating with both players and SBR.
7/31/2010 12:53 PM
TowerGaming, OddsMatrix report
TowerGaming (SBR rating D+) has been added to the
sportsbook ratings guide.
TowerGaming is a licensee on the OddsMatrix platform.
OddsMatrix fully supports TowerGaming; powering their software and holding player funds in reserve. The COO of OddsMatrix confirmed the business relationship in a letter to SBR.
Jesper Jensen, OddsMatrix COO: Our relationship to TowerGaming is very good and they have competent people to run the business.
How the white-label platform controls player funds:
Jesper Jensen, OddsMatrix COO: As players are betting with OddsMatrix, we are in control of player funds residing in the sports book. If any of our licensees fails/dies, we are responsible to payout these players. This can only be done if the funds reside physically in the sports book balance. If funds are moved away, e.g. to main balance, poker- or casino balance, it is out of our control. As stated above, players are paid by OddsMatrix, but only if the licensee of OddsMatrix goes bankrupt. We are not doing day-to-day payment processing.
The last
malta-based sportsbook to use the OddsMatrix platform was
BetOnBet (SBR rating F). OddsMatrix claimed at the time that only software was provided to BetOnBet. BetOnBet's processing was reportedly done by the Linx Media Group. Both
BetOnBet and the
Linx Media Group have since went bankrupt. |
Read full TowerGaming, OddsMatrix report
6/15/2010 09:29 AM
BetOnline now accepting non-US bettors
BetOnline (SBR rating B+) tells SBR that they are now accepting non-US bettors. Residents of Panama, where
BetOnline is headquartered, and residents of
malta are not able to open accounts.
5/25/2010 10:01 AM
Stryyke confiscates €750 from playerStryyke (SBR rating D-) has confiscated €750 from a player claiming the player was guilty of "fraudulent activity on (his) betting account".
Stryyke initially froze the account and requested the player provide a copy of his ID; he immediately complied. Stryyke then informed the player, after receiving the documents confirming his identity, that his account would remain closed and that the decision was final. No explanation was provided to the player on what constituted the alleged "fraudulent activity" and what entitled Stryyke to confiscate the entirety of his balance. This is not the first time Stryyke has cited its terms and conditions to justify theft, as on April 22th the
malta-based sportsbook suspended all bets on an NBA wager claiming that there were suspicious wagering patterns on the game. SBR is following up with Stryyke management.
5/20/2010 03:15 PM
Stryyke management fails to address slow-paysStryyke (SBR rating D-) has declined to directly address the
slow-pay complaints reported by SBR readers. Stryyke's last communication to SBR was on May 10th and contained a generic message detailing the
malta based sportsbook's intention to allegedly tighten up security measures in verifying accounts.
Stryyke has a process it refers to as a "KCY procedure", that can take several months to complete. Although Stryyke will not reveal exactly what the process it is, it appears to be nothing more than verifying whether a drivers license or passport matches the name and details registered to the betting account. This process typically takes one business day for most sportsbooks to complete.
A new Stryyke slow-pay was received today. A player requested €700 on January 30th and has yet to receive his funds. This brings Stryyke debt to 30 players up to €27,449.85. Unpaid withdrawals were requested as far back as 12 months ago.
Stryyke sportsbook: We want to inform you and your users that Stryyke has increased and tightened our KYC, fraud and risk management procedures significantly in order to prevent and lower fraudulent and professional betting activities on our platform during the last months. And Stryyke will continue to do so in the future in order to enable safe and secure gaming experience for regular, trusted customers and do fend off the increasing professionalism of fraudulent users.
We are monitoring very carefully bonus abuses, suspicious betting patterns, money laundering, multiple and fake accounts and any other suspicious of fraudulent activities. Any violation of our terms and and/or detection of suspicious actions will lead to immediate exclusion of the platform.
5/4/2010 05:45 PM
BetOnBet (SBR rating F) remains off-line with player funds
BetOnBet (SBR rating F) remains off-line with player funds. The
malta based sportsbook went off-line in August of 2009 and at the time displayed a message to players that complaints could be lodged wth liquidators. Thirty two players filled out sportsbook complaint foms with SBR.
BetOnBet owes these players $26,990.
BetOnBet player: In July 2009 I made a withdrawal of 450€, but BetonBet never pay me.I had talk to live chat, send emails and the answer was always the same "We will pay you soon."Then Betonbet closes and I never more have a contacto to claim. My only claim was at you (SBR). It´s possible to get my "lost" money?
5/4/2010 10:16 AM
Stryyke sportsbook declines to discuss outstanding slow-paysStryyke (SBR rating D-) has declined to discuss the 22 outstanding slow-pays and €18,797.20 in player debt with SBR.
Stryyke initially addressed SBR inquiries, the last
reported payment from a Stryyke player was on March 3rd. Since this time, Stryyke has objected to the coverage received on SBR and made the decision to withdraw from discussions with SBR regarding player payment delays. Stryyke has claimed that most delays are caused by lengthy verification procedures, volume of withdrawals and the size of their staff. Stryyke is controlled by a marketing company based in Australia although they claim the sportsbook is operated in
malta.
3/3/2010 12:08 PM
Latest troubled malta sportsbook appears to be offlineBetAfterBet (SBR rating D-) is currently offline. The sportsbook has accumulated over 50 slowpay complaints for over €40,000 in player funds. The last
reported payment by a BetAfterBet player was November 28th of 2009. BetAfterBet's only listed telephone number is "123-456-789", which is a phony line.
BetAfterBet has not replied to SBR inquiries. | View
BetAfterBet forum complaints.
2/25/2010 07:40 AM
Stryyke management discusses outstanding slowpay cases with SBRStryyke (SBR rating D) has discussed the status of outstanding slowpay complaints with SBR. The sportsbook is based in
malta and claims that due to
malta imposed regulations rigorous checks of players accounts must be complete prior to their first payout. The industry standard in verifying a players identity is one to two business days; some Stryyke players have waited months for payment.
Stryyke has attributed the payment delays and length of account verification to the size of their staff. SBR asks that Stryyke updates its website with a revised payment timeline and notate the delays involved until the "KCY" procedure is complete. While Stryyke has shaved down the number of their slowpay complaints, new reports have steadily trickled in. SBR last
reported on February 23rd that 12 players are owed a collective €8656.65. As of today Stryyke owes €6384.65 to 8 players with the earliest request made on November 2nd.
2/3/2010 05:40 PM
BetAfterBet slow pay reportedBetAfterBet's (SBR rating D-) 50th slow pay complaint has been reported. The
malta-based sportsbook has 50 outstanding slowpay complaints dating back to May 10th of 2009.
BetAfterBet has declined to discuss the details of the slowpays to SBR. | View
BetAfterBet forum discussion
1/26/2010 09:58 PM
Stryyke players hit SBR message board with slow pay complaintsSBR has reported on multiple
Stryyke (SBR rating D) slow pay cases in the last three months.
Stryyke initially began to work with SBR on handling complaints but as of the last two months discussion has slowed, adding to player speculation that the
malta based sportsbook is experiencing financial hardship. One
SBRforum reader detailed being owed €200 since December 11th. SBR will continue its efforts to reach Stryyke and will update its report when more information becomes available. | View
Stryyke forum discussion.
1/15/2010 07:39 AM
BetAfterBet payment complaint A
BetAfterBet (SBR rating D-) payment complaint has been filed. This marks the 49th slow pay complaint levied against the
malta-based sportsbook since the fall of 2009.
BetAfterBet owes a reported €33,881 to players with the oldest payout requested May 10th. BetAfterBet lists a phony telephone number on its website of "123-456-789", which has added to the belief that the sportsbook does not seek to follow through with player inquiries. Despite several communication requests by SBR, BetAfterBet has refused to comment on the collection of payment complaints creating reasonable doubt in player's minds that the wait for their funds is not near an end. SBR has built a case list of BetAfterBet complaints and will continue to make this list available to BetAfterBet as new complaints are filed. If a player has not yet done so, file a
sportsbook complaint form.
12/17/2009 12:19 PM
BalkanBet rating initiated at C-Editor's update: BalkanBet is now operating as EFBet.
BalkanBet (SBR rating C-) has been added to the SBR
sportsbook rating guide. BalkanBet's sportsbook has been in operation since June 7th of 2008. US, Maltese, and Macedonian residents are not permitted to open an account with
BalkanBet. The sportsbook is located in
malta and licensed by the Loterries and Gaming Authority (LGA) of
malta. Players should be advised that multiple high-risk, slow-pay sportsbooks have emerged from
malta in recent years, such as the now defunct
BetOnBet (SBR rating F),
BetChance (SBR rating F), and slow pay sportsbook
BetAfterBet (SBR rating D-).
11/10/2009 02:05 PM
BetAfterBet refuses to discuss 47 slow-pays
BetAfterBet (SBR Rating D-) declines to discuss the 47 cases of slow-pay which have been reported to SBR.
BetAfterBet has asked that players launch complaints with the Lotteries and Gaming Authority of
malta (LGA), a tactic that has been employed in the past by sportsbooks with diminishing resources. SBR has asked BetAfterBet to reconsider their decision. This report will be updated as soon as more news comes in. |
BetAfterBet forum discussion
9/29/2009 03:16 PM
BetAfterBet update: €22,924.60 owed to players BetAfterBet payment complaints have not slowed down since SBR began reporting on the
malta-based sportsbook September 18th. Nine new slowpay complaints have come in against BetAfterBet, bringing the total owed to players up to €22,924.60. BetAfterBet has been downgraded to D.
SBR asks owed BetAfterBet players who have not contacted SBR to fill out the
sportsbook complaint form.
9/23/2009 04:10 PM
Additional BetAfterBet slowpaysNew
BetAfterBet (SBR rating D+) slowpays have been reported. This brings the total to ten complaints with €13,037.62 owed to players. Players are advised to cease wagering activity with the unrated sportsbook until the complaints are addressed and resolved by BetAfterBet.
The
malta-based sportsbook also lists a couple of fake customer service numbers on its website,
"If you wish to give us a call you can do so free of charge using any of the numbers listed below. International 123 456 789/ Spain 123 456 789..".Player 1:
I requested a withdrawal in mid to late July. I have around £2500 in the account. Despite many emails asking them what is going on the funds are still sitting in the account with no sign of it being processed.
Player 2:
I have ordered withdrawal on August, 17th and nothing(17.08.2009, 17:04).I have ordered withdraw 510 Euros from my account
Player 3:
I requested withdrawal from betafterbet 35 days ago (600 gbp) and I'm still waiting,and when I email them with questions about the situation of my withdrawal I always receive some exuses(we manually process the withdrawals,we have a lot of withdrawals,your withdrawal is still pending,your withdrawal will be processed
in the next few days and etc.)If could just help with that case,I will really appreciate it.
BetAfterBet statement: "There is currently a delay due to the withdrawals being processed manually. This has caused a backlog and our finance department are trying their best to work through it and have all payments effected as soon as possible. Please rest assured that you will receive the funds as soon as the transaction is processed. Unfrotunately, at this stage we have not been provided with a specific date. Once again we apologise for the inconvenience and thank you for your understanding and patience with this matter"
9/18/2009 09:29 AM
Another malta-based company, BetAfterBet, slow-payingA payment complaint has come in against unrated sportsbook
BetAfterBet. The sportsbook website claims that the company is owned by Bonobet Ltd., which operates in
malta and is licensed by the LGA of the
malta. Many slow-pay and scam sportsbooks have originated from
malta in recent times. BetAfterBet offers no phone number for customer support, but can be reached via live chat and email.
The BetAfterBet account holder who filed the
sportsbook complaint form indicates he joined BetAfterBet in December of 2008 and made his first deposit of 98 Euros. The player deposited via Moneybookers. On August 17th of 2009, his first payment request was made for 830 Euros. No payment has been received.
BetAfterBet 8/17/09"Please be informed that your withdrawal request has been sent to our finance department for processing. Withdrawals are usually processed within 2-4 business days."
BetAfterBet 8/25/09"We have checked on your withdrawal and it is in order, pending to be processed. We have been advised however, that there is a delay with all payments due to the high number of withdrawals that the finance department are processing manually at the moment."
BetAfterBet 9/18/09"Please do rest assured that your withdrawal is submitted and pending to be authorized. We have not been provided with any new information by the accounts department, they are still working on the delay with the payouts and on clearing this out and bringing it up to date."
8/22/2009 01:48 PM
BetOnBet ClosedSlow-pay sportsbook
BetOnBet (SBR rating F) closes.
BetOnBet players were lucky to receive funds in the last month after submitting complaints. The last known payment went through August 8th. SBR first reported warning signs in July. The book's parent company,
Eurolinx, announced its assets are being liquidated and the sportsbook is insolvent. It is unlikely players will see any of their funds. BetOnBet is the latest
malta-licensed operation to fold due to lack of funding.
Linx Media Group Company Statement
21. August 2009
malta – The Linx Media Group has today announced that it is seeking to put its businesses into liquidation and will cease trading with immediate effect.
As yet, the Linx Media Group does not know how long this process will take, but it will provide updates on the situation as and when information becomes available and when liquidators are appointed.
A company spokesperson from the Linx Media Group stated: “It is with great regret that we make this announcement. I appreciate the concern and frustration that this will inflict on the Eurolinx, BetOnBet, and Linx Casino player community. Affected account holders are those individuals who have agreed to a contractual relationship with the Linx Media Group through Eurolinx, BetOnBet and Linx Casino. All available player funds are held by these businesses. As soon as we have information on how to lodge claims with the liquidators, we will communicate this via www.eurolinx.com, www.BetOnBet.com and www.linxcasino.com.”
7/25/2009 01:37 PM
More BetOnBet Warning SignsFollowing unanswered inquiries sent to OddsMatrix about their slow-pay turnkey licensee
BetOnBet (SBR rating D-), OddsMatrix removed all mention of the sportsbook from its references and deleted all press releases regarding
BetOnBet launches and product releases. OddsMatrix first wrote to SBR offering to discuss any matter regarding books "powered by OddsMatrix." Players should aggressively pursue withdrawals from the sportsbook. BetOnBet customer service is currently blaming additional security checks for delays.
OddsMatrix.com:
OddsMatrix Ltd of Vincenti Buildings, Suite 713, 14/19 Strait Street, Valletta is a limited liability company registered in malta (Registration Number: C44411), a member of the EU since May 2004, that operates under regulation and license from the Lotteries & Gaming Authority of malta, license no: LGA/CL2/497/2008 issued on 3 February, 2009.
7/21/2009 04:02 PM
Betonbet enters the SBR rating guide at D SBR first reported on Betonbet payout complaints July 14th. The sportsbook states that their operation is licensed under the Lotteries and Gaming Authorities (LGA) of
malta, however it is actually licensed under OddsMatrix, a turnkey whitelabel platform that provides software and processing for those without their own resources. OddsMatrix states that is will assist if a licensee user has a problem. SBR has written to OM asking if they guarentee all player funds including winnings.
If you have any complaints on sites operated under our class 2 license in malta, I am happy to assist you.
We do not have any stakes in any of the sites where the spors book is offered, nor do we operate our own brand. However, in case of the operators using our license, we hold the players sportsbooks funds in case of any break downs.
Betonbet users have submitted over 20 slow-pay complaints this summer. Betonbet management has not communicated with SBR. Betonbet players are advised to take note of the slow-pay problems, and avoid making any further wagers until the processing issues are resolved.
malta has hosted many failed operations as of late. Players who where unaware of the recentl
failed LGA-licensed books believe the Matla stamp of approval creates an undeserved sense of security. |
View player feedback.
7/14/2009 04:16 PM
BetOnBet (unrated) complaints pile in to SBR mailboxSBR has received multiple reports of slow-payment from unrated
malta-based sportsbook, BetOnBet. The sportsbook states it is licensed under the laws of Curacao, and claims the poker and casino license is supplied by the LGA of
malta. SBR is currently waiting for a manager to discuss the ongoing slow-pay complaints. If you are a player that is being slow-paid by BetOnBet, please contact SBR by filling out the
sportsbook complaint form.
6/3/2009 05:57 PM
GoldVictory no-pays continue; LGA of malta states it is taking legal actionGoldVictory (SBR Rating F) players continue to report no-pay complaints to SBR. The F rated sportsbook currently owes over a reported $100,000 in player funds. The Lotteries and Gaming Authority of
malta (LGA) stated that legal action has been taken against a director of Gold Victory Limited. The criminal proceedings are to take place in the Maltese Law Courts.
“Please note that one of the Directors of Gold Victory Limited is currently facing criminal proceedings in the Maltese Law Courts. The Lotteries and Gaming Authority feels that any further statements on its part could compromise the current legal proceedings, hence it will not comment pending the resolution of the court case. Once the proceedings are decided the Authority will be in a position to update the public with the developments of the case.”
Players should be aware that the involvement of the LGA and legal proceedings may not have any impact on their cases. The LGA was unable to assist when Maltese-licensed
BetChance (SBR Rating F) stiff many of their players and BetChance remains in operation.
GoldVictory has ceased taking action on any wagers and displays the following message on their website:
"We regret to inform you that for the time being all Sportsbook and Casino games have been suspended temporarily. We are working with the Lotteries and Gaming Authority of malta (LGA) to verify
the precise nature of the situation.
Any updates regarding the situation will be posted here. Our sincerest apologies for the inconvenience caused. "
GV Team
Players are discouraged by the above message and see it as confirmation that their funds will not be returned. GoldVictory Players who have not yet done so are encouraged to write SBR to have their voices heard. |
Gold Victory discussion
4/29/2009 02:11 AM
Gold Victory (SBR rating F) no-pay complaints fill the SBR mailbox. No new informatin is offered from the sportsbook. Gold Victory's standard email response is: All the information that is currently available is present in our website goldvictory.com. We are working with the Lotteries and Gaming Authority of malta (LGA) to amend the situation. Once we correct this situation all customers will be paid out and informed via email. Sportsbook Review now has over 40 Gold Victory, including sister site KickBets (SBR rating F), complaints that refrence deposits of over 100,000 USD. One invidivual player is reporting a balance of 24K USD. SBR is seeking information from malta Gaming Authorities.
4/16/2009 08:47 PM
Gold Victory (SBR rating F) no-pay complaints filed at faster pace as players take notice of new website notification and SBR reports. GoldVictory's website now states:
We regret to inform you that for the time being all Sportsbook and Casino games have been suspended temporarily. We are working with the Lotteries and Gaming Authority of malta (LGA) to amend the situation. Once the situation is amended, all customers with pending withdrawal/s will be paid out. Any updates regarding the situation will be posted here. Our sincerest apologies for the inconvenience.It is common for
malta-licensed sportsbooks to work on payment plans with the Lotteries and Gaming Authority but it is rare that players receive their full balance as a result.
9/24/2008 11:45 AM
BettingStar24 (SBR rating D) tells users it is now owned and operated by Touchbet Ltd. and that players may request payouts. Touchbet Ltd operates live in-game betting site BetOnLive.com, also based in malta
"BettingStar24.com is now under the management and control of high end betting exchange supplier Touchbet Ltd. Touchbet have taken over as of the 23rd of September and will be running the site from their operations in malta".
9/20/2008 06:55 AM
BettingStar24 (SBR rating D) reopens; players advised to request fundsThe sportsbook posted vague messages on its website earlier this week about transferring player accounts and informing users that customer support would not be offered during this time. No time line for a resolution was offered. BettingStar24's website displays a new message stating that negotiations allowed the sportsbook to reopen. It is not uncommon for
malta-licensed sportsbooks to struggle with internal business issues before eventually closing for good.
PlayBanks and
BetChance each showed signs of stumbling including intermittent payouts, temporarily removing account access, and/or announcing new ownership before eventually closing for good. Players are advised to test BS24's withdrawal process and avoid the book while it handles internal issues.
9/18/2008 05:49 PM
BettingStar24 closes down sportsbook and communication with players
BettingStar24: Dear customers! May we kindly advise you that Bettingstar24.com is transferring its business. We are conducting intensive negotiations with a leading online gaming company to take over your total account balance. We hope for your understanding that this process can take a while. Our support team is no longer reachable per telephone or email but you will be informed about the progress of the negotiations regarding the security of your deposits and winnings via our homepage. We are sorry for all inconvenience caused. Best regards bettingstar24.comBettingStar24 is the second
malta-based sportsbook to close this month.
Waubet (not rated) also closed after claiming to be dealing with server problems. It is unknown if and when Waubet users will be paid. Including former customers of
BetChance (SBR rating F), players from three
malta operations are waiting to hear the fate of their funds.
9/15/2008 07:42 PM
Waubet (not rated) closes after week of stalling users
WauGaming.com:
Dear Wauw user, For a while we’ve known that we’d need more invested capital into our company in order to reach Break Even on our current activities. Unfortunately we haven’t succeeded in raising the necessary investor capital, and thus we’ve decided to close down our business. The total amount due to our customers, meaning also your balance/funds if relevant, are to a large extend secured via the demand by the Maltese Lotteries and Gaming Authority (LGA) for separation of company funds and customer/user funds. Some of these funds are kept as reserves at 3rd parties for up to 9 months though and thus we’re not able to pay everybody’s full balance straight away. We’ll cooperate fully with the LGA in order to try and find a solution securing that everybody will have their funds paid as soon as possible. We’ll give further information on the homepage and by email when relevant. We’re very sorry for the inconveniences brought on you by this, but hope you’ll understand that we’re doing everything possible in order to try and satisfy all involved parties in this difficult situation. Kind regards, Wauw Gaming
The sportsbook has been posting messages about server problems and needing "spare parts" for over a week. A player waiting for funds requested prior to the website coming off-line observed characteristics often associated with high-risk bookmaking:
"I have never had any problems with them earlier. But their limits have always been exceptionally high even for smaller leagues and their odds have been very slow moving even when the market has been moving fast. Signs of danger maybe". Waubet joins fellow
malta-based defunct sportsbook
BetChance (SBR rating F) in telling players that they may or may not receive their funds in nine months.
9/12/2008 08:13 PM
Unibet enters the SBR Rating Guide at B+. Unibet focuses on the European market. Unibet Group plc acquired MrBookmaker in 2005 for GBP 22.25 million cash and shares in an effort to expand in France and Belgium. The malta-based gaming company receives mostly positive feedback with some complaints about payout delays due to account verification and audits upon withdrawal request. Some players report a two week wait during the process.
8/5/2008 07:47 PM
BetChance (SBR rating F) sends a "client contract" to owed players saying they will provide payment within 20 months and asks the player to agree he/she will not sue the gaming company. Players should ask the sportsbook if it intends to steal account balances if this agreement is not signed under duress. The agreement gives the sportsbook reassurance that the player does not intend to pursue the sportsbook and meaninglessly suggests that by signing it, the player has waived the right to pursue funds. BetChance previously offered 30% (now 25%) or payment in full within 15 months. in 2007 players agreed to payment plans which were not honored. SBR will contact
malta Gaming authorities to ask if the latest BetChance payment promise is the result of influence of the regulating body.
malta and its Lotteries and Gaming Authority have not proven to offer added player security to date. Defunct sportsbook
Portlandbet (SBR rating F) is also
confiscating a piece of player balances. |
see BetChance agreement
7/2/2008 08:39 PM
BetChance (SBR rating F) deactivates accounts; continues emailing to players with take-it-or-leave-it settlement offer
BetChance is no longer pretending to take bets or allowing players to look at their balance. The book's homepage gives players' the message that the "operation is suspended for technical problems" and it "apologizes for any inconvenient.." The malta-licensed sportsbook baited players with large deposit bonuses and advantageous lines and pricing. Some players have been pursuing their funds from BetChance for nearly one year. History suggests, despite what BetChance offers or arranges with players, the book will continue to stall and will not pay. Multiple players have stated that their opinion is the book will only pay if somehow leveraged to do so by The Lotteries and Gaming Authority of malta and will hold out hope for their full balance. The LGA issued small payments to players on behalf of no-pay sportsbook Playbanks in March, months after the book had closed.
BetChance email to players:
We have tried to contact you during the week to inform you about the money in your Betchance Betting Account. Betchance Limited (betchance.com ) is closing and we are giving the following options to clients;
Option 1: To pay 30% of the total amount (betting account plus pending withdrawals) in the next two-three weeks.
Option 2: To pay the total amount you have in your betting account but divided in 15 months payments.
Please give us your reply as soon as possible, by email, or send us the phone number where we can contact you, in order to notify us of your decision.
When we’ll receive the option you choose, we will send an agreement by email, which has to be signed by both Betchance and the client, and afterwards the payment will be processed. For any further information you require, do not hesitate to send us an email on info@betchance.comor contact us by telephone on 00356 21489941.Regards, Betchance Limited
6/23/2008 06:34 PM
BetChance (SBR rating F) player reports that the sportsbook informed him it will finally close
The player states the no-pay sportsbook called to offer him a settlement of 25% of his balance or the possibility of being paid in 20 months. BetChance has been unable to clear delinquent withdrawal requests for almost a year while teasing owed users with email updates about new ownership and small sporadic payments to a fortunate few. Most players do not expect to see any of their funds and now believe the empty promises and positive updates were part of the scam to remain operational in malta while collecting from new depositors.
4/7/2008 08:29 PM
BetChance (SBR rating D-) pays two more players a total of 6000 eurosThe
malta-based
sportsbook has been upgraded to D- due to possibility of payment. Users also report faster line movement keeping the book in line with the market's
betting odds.
A player from closed sportsbook,
Playbanks (SBR rating F) which is also located in
malta, reports receiving funds.
Lotteries and Gaming Authority of
malta made the payment on behalf of PB International.
1/26/2008 11:36 PM
Lotteries and Gaming Authorities of
malta (LGA) has emailed
Playbanks (SBR rating F) users asking for banking details, stating that it is able to process payments to Playbanks account holders. See email and LGA contact information
here. Playbanks, which is now off-line and referred to as PB International, last processed a payment to an SBR reader over 13 months ago.
12/23/2007 10:43 AM
BetChance (SBR rating D-) no-pay complaints steadily continue The sportsbook's users have filed complaints since July 2007. Requests for assistance peaked in late September and October during the
malta-based book's marketing campaign. SBR currently has 74 complaints totaling $106,386. Players also report that the book fails to respond to emails and receiving generic responses to inquiries by phone such as "we are working on it" and "we hope to have answers in the coming days." Requests to communicate with management by SBR and players have been declined. Two small withdrawals were last confirmed in late September.
7/28/2007 09:17 PM
BetChance (not rated) receives poor reviews from SBR readers
BetChance users complain of slow-pays, including Moneybookers withdrawals, taking well beyond the stated five days and delayed ACH payments; voided winning wagers, including bets that were placed two days before the event on lines not considered to be erroneous; and taking two to three days to grade some wagers. Most players tell SBR they were attracted to the
malta-based bookmaker by their opinionated
betting odds. Players should consider heavily opinionated lines from low-volume or new bookmakers a reason to be cautious and a sign that the sportsbook may be gambling.
One of two player reports on voided winning bet: After the Result of a Tallinn win they said they were consulting management to make a decision on what to do with the Bets. They have since Voided the Bets, but have poor reasons. They said incorrect Odds. however odds were High with Bluesq and Coral, both of which have Paid out and honoured the bets. Betchance actually Cut their Odds on the 17th, where I placed further bets. They have only acted because the Bets I placed have won and wont pay me Winnings. Betchance had two days from me placing my Bets til the Event happened, and did not Act before the Game!
One of four bettors to report BetChance slow-pay: Betchance now informed me last Friday that the bank (their bank) had blocked the payment, and asked whether I would agree to a different payment plan.This I did, but it appears Betchance have already broken their latest promise again. They had confirmed they would pay me £1,400 by Moneybookers today (this is the payment I requested on July 13), but it is now end of business and I have received nothing.They have also promised to send me £4,000 (instead of £8,000) by bank transfer today, and that I can withdraw the remainder of my money by Moneybookers in instalments of £1,000 per day.I was asked to agree to this payment plan since I was told they have a lot of withdrawal requests and they would like to spread out the money amongst their customers. I believe my agreement to their request was reasonable, but I still remain highly sceptical about the sincerety of Betchance until I have received my money from Betchance.
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