heroescasino (sbr rating c) vs. playerA Heroes player reported winning $34,748 playing blackjack in the casino before requesting a payout on December 6th. Heroes Casino management stated that an "extreme win/loss ratio" prompted the sportsbook to believe the player used some form of robot or assisting program to beat the casino software. Heroes states that the use of a "robot" is cheating and is currently having the play reviewed by third parties. SBR will follow the player's dispute and report on HeroesCasino's conclusions.
The Heroes' rules page states that robot/auto-play is not allowed and is grounds for canceling winnings. The rule does not refer to collecting data, or using a program assisting in doing so, in an effort to find software patterns. The player
discusses recording table history on pen and pad.
All Casino and Sportsbook wagers must be placed through the user interface provided by Heroes Casino on its website or through the web browser. Any wagering through other means, including the use of a "robot" player, is strictly prohibited. In the event that use of non-approved client software is detected, Heroes Casino reserves the right to invalidate all such wagers retroactively, cancel the Player's account, or take any other appropriate counteraction. Players found using multiple browsers and/or found attempting to manipulate or ascertain information concerning the Casino software will forfeit all winnings and their accounts will be terminated.
HeroesCasino's rules page (rule 8) also makes a vague reference to "employing a system."