7/19/2010 10:08 AM
enterbet player waiting for funds since 2008 has new hopeAn
enterbet (SBR rating D-) player has written into SBR with new hope after reading the recent
report that highlighted the
GoToEntertainment groups move into the
BetPhoenix (SBR rating B+) platform. BetPhoenix is not backing the GoToGroup but has told SBR that the hosting arrangement is contingent on GoTo paying owed players.
enterbet player: Its been well over a year, since I last spoke to you about, slow pay/no pay enterbet. To be honest, I had giving up all hopes of receiving my remaining balance of $1941.05. Until I read your article, about betphoneix contingency to back enterbet, once all owed players has been paid. I would hope, that this would be a chance for me, to finally be cashed out in full. And ask that you would include my account, to the list, of slow pay, dating back as far as 2008.
7/14/2010 11:04 AM
GoToEntertainment moves to BetPhoenix office and wagering platformThe
GoToEntertainment Sportsbook Group, which includes
enterbet (SBR rating D-),
GoToEntertainment (SBR rating D-) and
GoToCasino (SBR rating D-) has moved into the
BetPhoenix (SBR rating B+) office and onto the same wagering platform. BetPhoenix is not backing the GoTo Group but tells SBR that the arrangement is contingent on GoTo paying owed players including the 6 players who have reported not being paid to SBR.
Player 1: A GoToCasino player reports being slow-paid $250 from an April 30th payout request.
Player 2: A
GoToCasino player reported being
slow-paid $250 from a February 3rd withdrawal request.
Player 3: A GoToCasino player reported being
slow-paid from a $6,300 withdrawal requested in June of 2009.
Player 4: A GoToCasino player reported being
slow-paid $650 from a March 1st payout request.
Player 5: A GoToCasino player reported being
slow-paid $2017 from a late 2009 payout request.
Player 6: An
enterbet player reports being
slow-paid $1500 from a November 2009 payment request.
In a recent letter to SBR, a GoTo group manager acknowledged the
slow-pay delays:
GoTo: We are a couple weeks backed up on our payouts as always happens this time of year, but {name ommitted} payout will be sent next week.
4/23/2010 12:47 PM
enterbet threatens player being slow-paid $5,300An
enterbet (SBR rating D-) player has reported being slow-paid $5,300. He requested $1,000 on February 7th, $1,900 on February 14th, and $2,400 on February 28th. On April 10th
enterbet credited the player's gaming account with $1,900, which is the amount of his second payment request. After calling to speak with
enterbet,
enterbet claimed they could not remove the credit from his account and provided no other updates on the payout status for this amount nor the two other outstanding withdrawal requests.
enterbet allegedly threatened to charge the player $100 for each phonecall made in regard to his payment status. To date no payments have been received from
enterbet. SBR inquiries have been ignored.
4/8/2010 06:29 PM
enterbet payment complaintAn
enterbet (SBR rating D-) slow-pay complaint has been received. The
enterbet player requested payment of $830 three weeks ago, and has been no indication on the status of his payout request.
enterbet is the same sportsbook that stated it would intentionally slowpay
correlated parlay players.
1/27/2010 06:17 PM
enterbet states that it will intentionally slow pay correlated parlay playersTwo
enterbet (SBR rating D-) players have filed slow pay complaints with SBR in the last month. The first player requested his $4000 balance 18 months ago, while the second player requested $1500 in early November. In a discussion with
enterbet management on behalf of the two players,
enterbet stated the following:
enterbet:
"These two players were verbally warned not to play correlated parlays. They'll get paid, but I am going to slowpay anyone that does this."
Correlated bets are wagers where the favorite is parlayed with the over, or dog with the under in the same game, or parlaying two bets where winning the first leg makes the second more likely to win. The industry standard in dealing with correlated bets is to block games with too high of a correlation between the pointspread and total from being accepted by the betting software.
enterbet chose to instead accept all correlated parlays. SBR is continuing to speak with
enterbet on the unprecedented decision to intentionally slow pay the winning players.
1/11/2010 05:42 PM
enterbet player reports a slow payAn
enterbet (SBR rating D-) player has filed a slow pay complaint. The player requested $1500 on November 29th, and has not received payment since. SBR will contact
enterbet to inquire as to his payment status.
enterbet is part of the
GoToEntertainment family of sportsbooks, which also houses slow-pay sportsbook
GoToCasino (SBR rating D-).
1/1/2010 06:05 PM
enterbet (SBR rating D-) payout delayThe
enterbet (SBR rating D-) player from the September 25th report has written in to update SBR that he has not received any payment toward his $19522.33 owed since June of 2008, when he last received $250. SBR advises the players with balances at
enterbet cease wagering whilst their funds are still in limbo. It is not uncommon for a sportsbook to continue to delay players that have shown a propensity to bet through alleged processor problems.
12/14/2009 02:39 PM
enterbet player facing 8 month slowpayAn
enterbet (SBR rating D-) player has stated that it has been 8 months since he last received payment from
enterbet.
enterbet has a history of being unable to pay even modestly sized winners in full and instead establishes payment plans with most bettors. SBR advises that players currently being slow paid cease all wagering activity until
enterbet issues payment.
9/25/2009 05:59 PM
enterbet payment struggles follow them into the fallenterbet (SBR rating D-) has not found an answer to its ongoing sporadic payment cycles. The small post-up shop, which is based out of San Jose, Costa Rica has not made secret of the fact that players even with modest earnings have been placed on payment plans. One such player wrote in to SBR indicating that he has not received a payment in more than three months, and the payments he had received were $250 at a time. The player is owed $1952.33. SBR advises that any player with a balance at
enterbet, or any
GoToEntertainment sportsbook ceases all wagering activity until payments are received.
8/11/2009 09:05 PM
enterbet blames "company restructuring" for latest slow-paysenterbet (SBR rating D-) to player:
Sorry for the delay in responding. Your payout is still being delayed due to some company restructuring. I have been asked by accounting to let you know that payments will come but they will not be available in the short term. The companies resources are committed to paying down former employees and keeping the operations running. Please remain patient and contact me back in about two weeks for an update.
Current players are hopeful that
enterbet is buying time before football season begins. The GoTo Entertainment Group routinely puts players on payment plans during the much slower baseball season as they await new deposits and credit revenue.
2/19/2009 10:03 PM
BetGolf enters the SBR
rating Guide at D-. BetGolf is part of slow-paying Costa Rica-based
sportsbook group,
GoTo Entertainment. SBR verified a $500 payment to an owed player from GoTo's
enterbet (SBR rating D-) last week.
2/11/2009 11:56 PM
New payout complaint from enterbet (SBR rating D-)
Player: I request payout since 1/15/2009, But no reply anymore. I send e-mail to the company, the result is same too, like throw to the sea . The live chart staff told me ask their manager directly, But I can't touch still. My account has $7,826.19,
Multiple winners of more than $1,000 from this family of books have reported payout delays or being put on a payment plan. The last report of payment to a slow-paid player was in the second week of January. Calls and emails to enterbet management have not been answered.
12/6/2008 11:14 PM
VAcasino enters
the SBR rating guide at D-. VAcasino is part of
the
GoTo Entertainment Group. G
oto's flagship sportsbook,
enterbet was lowered to D- in July after a
third slow-paid player was put on a payment plan. That player has
received two monthly installments of $500 each and is waiting
for the third installment that was due in
August. GoTo Entertanment is located in San Jose, Costa
Rica.
11/14/2008 11:05 AM
SBR mailbagQ: SBR, have you any information on OrlandoCasino. I dont see them on the rating site. They have 50% bonus. Is it legit?? - Andrew
A: OrlandoCasino is sister site of
OrlandoSportsbook (SBR rating D-) and is also part of the
GoTo Entertainment Group.
G
oTo's flagship sportsbook,
enterbet (SBR rating D-) was lowered to D- in July after a third slow-paid player was put on a payment plan. Players continue to write to SBR complaining of being stalled. SBR advises players to resist the bonus and avoid this sportsbook.
10/7/2008 11:14 PM
WagerPoint enters the SBR rating guide at D-. WagerPoint is part of the
GoTo Entertainment Group. G
oto's flagship sportsbook,
enterbet was lowered to D- in July after a third slow-paid player was put on a payment plan. That player has received two monthly installments of $500 each and is waiting for the third installment that was due in August. GoTo Entertanment is located in San Jose, Costa Rica.
10/2/2008 11:00 AM
Slow-pay sportsbook
enterbet (SBR rating D-) off-line for fifth day. Players can access their accounts through sister sportsbook
GoToCasino (SBR rating D). Customer service states the website is under
maintenance.
9/1/2008 10:50 PM
MaxOnlineSolutions enters the SBR rating guide at D-. MOS is part of the
GoTo Entertainment Group. G
oto's flagship sportsbook,
enterbet was lowered to D- in July after a third slow-paid player was put on a payment plan. That player has received two monthly installments of $500 each and is waiting for the third installment that was due in August. MaxOnlineSolutions is located in San Jose, Costa Rica.
8/17/2008 11:58 PM
BayAreaCasino enters the SBR rating guide at D-. BAC is part of the GoTo Entertainment Group. GoTo's flagship sportsbook, enterbet was lowered to D- in July after a third slow-paid player was put on a payment plan. The sportsbook is located in San Jose, Costa Rica.
7/20/2008 11:32 PM
enterbet lowered from D to D-
6/11/2008 09:21 PM
Third enterbet (SBR rating D) reports slow-pay in two months
The player, who tells SBR this is only his 2nd payout request in seven years as a customer, asked for a $1500 payout in April but only received $500 one month later.
enterbet tells the player that challenges with "
processing" are to blame. The sportsbook has at least two other players on payment plans which have not been honored.
enterbet, part of
Goto Entertainment, has been known to stall owed players until football season when deposits begin to fund the sportsbook. GoTo
Sportsbooks have taken up to two years to settle with players.
Player: I was given this website to check on a sports book that I am having difficulty getting my funds from. I am hardly a large player; I had a balance of $2000 when I made a withdrawal request for $1500. The information posted on the website says that withdrawals are processed on Monday's. I requested my withdrawal the first week in April of this year. After a month I did receive a $500 payout, and now over a month beyond that I still wait for the rest of my request.
I am constantly told, in a nice manner I might add, that the laws limit their Western Union payments in amount and number per week. I guess I find this hard to believe. It seems a scam. Honestly I have been a customer of enterbet ( I am not sure if the owners are the same now) for 7 years, and I have only had one winning campaign before this year. That year, three years ago, I was paid by a check sent to my home address.
I would appreciate any help you can offer me and any clarification of laws and rules that I am not privy too. I would also love to have a list of sports books who you have found reliable and honorable.
5/27/2008 09:29 PM
enterbet (SBR rating D) slow-paying player already on payment plan
Two
enterbet winning players are currently being forced to accept installment plans. Management originally told SBR this account would be paid in full. Payment plans for GoTo Entertainment Group account holders who are considered to be "sharp" have taken over a year in previous cases.
Player:
Here is the scoop- I have now received 3 Western Unions for $250 each.They still owe me around $1900 or so.When last you talked to Barry he apparently told you he would take care of the remained and that was a month and a half ago. My original request date was in late February or early March. I emailed Barry last week and have not yet heard the latest
5/11/2008 09:44 PM
Slow-paid enterbet (SBR rating D) player receives $250; put on payment plan
The player tells SBR he was asked not to disclose the terms of the payment plan but states he is finally receiving favorable results and expects to paid in full by the beginning of the NFL season.
enterbet management has not responded directly to SBR's inquiry regarding this player. The account holder told SBR he was originally told that payouts were stalled because he was a "sharp player" and
enterbet was a book that aimed to service recreational bettors. The user is owed over $5,000. |
Initial reportPlayer:
The gentleman Palbo, is telling me that I had been label a wise guy player. And because of that, I will be slow paid. He tells me that I will not see another payout before the start of next NFL season. Along with that, he has reduce my online wagers from as much as $2k, to $50.
5/5/2008 11:29 PM
enterbet (SBR rating D) player reports payouts stalled by accounting department
This is the second player to report being strung along in just over a month. The account holder who filed a complaint in April was paid in full shortly after SBR's report.
Player: I am asking your help with a very slow paying sportsbook, enterbet.com. I have a current balance of $5610, of which I have been trying to cash out since last year NBA season. I have received only two payments this year, amounting to only $500. The problem is, I have been trying to cash out all my funds.
The gentleman Palbo, is telling me that I had been label a wise guy player. And because of that, I will be slow paid. He tells me that I will not see another payout before the start of next NFL season. Along with that, he has reduce my online wagers from as much as $2k, to $50.
I've been very patient with enterbet. But after reading your article dated 04-03-2008, about how you help a member get paid $2000, after waiting since March 2008, I'm asking if you will please help me get paid.
4/3/2008 07:18 PM
enterbet (SBR rating D) slow-pays player $2,000. The bettor has been waiting since March 4th for his funds. Despite repeatedly being told he would be paid for each of the last four weeks, the funds have not been debited from his account balance. This is enterbet's first withdrawal complaint since August of last year.
Update: Player receives full payment
8/12/2007 01:19 PM
AZcasino,
enterbet & GoToCasino lowered from D+ to D
8/12/2007 12:47 PM
enterbet downgraded from D+ to D after refusing to pay players based in Asia. The sportsbook continues to hold funds of these winning bettors citing a "bonus abuse" investigation. enterbet is part of the GoTo Entertainment Group which includes GoToCasino and AZcasino. It is not uncommon for sportsbooks to stall payment to winning players using the excuse of an "account audit" or "investigation."
8/8/2007 05:39 PM
enterbet (SBR rating D+) locks accounts of at least three Asian players for over three months.
enterbet says it suspects the players of "
bonus abuse" but has failed to provide any evidence of wrongdoing. Customer support tells SBR that the only manager who can make a decision on this matter is traveling and has been out of office for weeks.
Player: I request 5000usd payout before on 4/9 and they process on 4/9. Accounting managers are telling me that all international payouts for people from T
aiwan, China, T
aipei, A
ustralia have been put on hold for an outgoing internacional investigation.
6/30/2006 02:37 PM
enterbet,
GoToCasino &
MoneyPlaysCasino upgraded from D- to D
6/6/2005 10:36 PM
SBR Bill Dozer reports: GoToCasino and sister sportsbook,
enterbet exit the Blacklist with an upgrade to D-. SBR no longer has pending payout complaints against these Sportsbooks, which are owned and managed by the GoTo Group. Readers should realize that this upgrade is only a reflection of the book completing payment plans and becoming current on delinquent accounts. SBR still considers these sportsbooks a high risk and encourages players to use caution.
6/6/2005 08:39 PM
GotoCasino and
enterbet upgraded from F+ to D-
5/31/2005 05:18 PM
SBR Bill Dozer reports: enterbet (SBR rating F) processes player’s withdrawal of $2,500 after three month delay (originally reported on 4/18/05). Other players owed by this sportsbook remain hopeful that their accounts will be settled as well. SBR will continue to speak with management on behalf of delinquent account holders.
5/17/2005 08:03 AM
SBR Bill Dozer reports: enterbet (SBR rating F) account manager Brian, continues to string players along with unfulfilled promises of payment.
4/18/2005 09:31 PM
SBR Bill Dozer reports: enterbet (SBR rating F) slow-paying player $2500.
enterbet is part of problem gaming company,
GoTo Entertainment.
"I’m having a major problem trying to get all my money out of an online bookmaker, enterbet. They have given my $2000 but still owe me $2500. I have been trying to get my money for about 1 month now but they just keep giving me the run around. I have some documentation from them stating that they owe me this money (email and copy of a withdrawl page with the amount they owe me ect). Is there any legal action i can take in order to get my money back?"
11/2/2004 09:08 AM
SBR Bill Dozer reports: Player waiting for $2900 payment from
enterbet (SBR rating F) for over eight months. SBR has contacted
enterbet and they agreed to start a $300/week payment plan today. Players should avoid this sportsbook who stated
"We just got killed this week and don't have his money". As the football season matures and new marketing campaigns fade, lesser sportsbooks will be more likely to show the effects of mismanaged finances.