7/19/2010 10:57 AM
casineto — slow-pay #19, $9,668 owed to playersA
casineto (SBR rating D-) player has filed a slow-pay complaint. The player states that he requested a withdrawal of $250 five months ago and has yet to receive his funds. This marks the 19th outstanding slow-pay complaint from
casineto players, totaling $9,668 in funds owed.
casineto players have continued to report
payment issues and broken promises made by the seemingly insolvent sportsbook.
6/22/2010 05:40 PM
casineto management stalling players
casineto (SBR rating D-) has acknowledged to SBR the financial problems it is having, as evidenced by the 18 outstanding
slowpay complaints totaling $9418 in player funds owed.
casineto did not go into specifics but stated that within 2 weeks it expects all payment issues to be resolved. This is not the first instance of
casineto providing an arbitrary time-line, on May 20th
casineto claimed it would have all payouts cleared by May 24th. SBR will update this report.
6/20/2010 09:58 PM
casineto withdrawals - slow-pay #18
casineto (SBR rating D-) slow-pay #18 has been reported. On May 5th a player requested $2228 via Moneybookers, and has yet to receive his funds.
casineto has provided only generic e-mails in response to the players inquiries.
casineto is currently slow-paying 18 players a total of $9418. The first withdrawal request was made in May of 2009.
6/1/2010 09:59 AM
casineto fails to keep its payment time-linecasineto (SBR rating D-) has failed to keep its
payment time-line. After projecting that players would receive payment by May 24th, then extending to May 28th on account of a Christian holiday,
casineto has still failed to make payment to any of the 17 players that filed
slow-pay complaints. SBR will update this report if new information becomes available.
5/22/2010 09:37 AM
casineto player reports a $103 slow-pay
casineto (SBR rating D-) has received another slow-pay complaint. A player requested a withdrawal to Moneybookers for $103 on April 4th. On May 20th SBR reported that
casineto claimed that all of the then 16 players who filed
sportsbook complaints could expect payment by May 28th.
casineto initially projected that payouts would be caught up by the 24th, but is apparently requiring additional time in honor of the "Whitsun (Pentecost" holiday.
casineto now owes 17 players $7190, the first payout request was made in May of 2009.
5/20/2010 12:06 PM
casineto updates expected payment time-frame in slow-pay complaintsOn May 10th
casineto (SBR rating D-) addressed the then 15 slow-pay complaints reported by users, by stating that all payments would be received by May 24th.
casineto has now revised its time-frame by stating that payments will now be received by May 28th, citing an unspecified national holiday as the reason for the change. SBR will update this report if
casineto fails to meet its new payment time-frame.
casineto is slow-paying 16 players $7087, with one payout requested as early as May of 2009.
casineto Sportsbook: As the 24th of May is a national holiday, we will settle the accounts of those players during the next week. So they will be paid by 28th of May.
5/19/2010 09:44 AM
casineto slow-pays - 16 players now owed $7087casineto (SBR rating D-) slow-pay #16 has hit the SBR mailbox.
casineto addressed the
slow-pay complaints by stating that all players who contacted SBR for assistance would be paid by May 25th.
casineto did not directly comment on what has contributed to the lengthy payment delays.
casineto's debt to 16 players is $7087, with the oldest payment requested in May of 2009.
5/10/2010 05:28 PM
casineto slow-pays update: $6637 owed to 15 playersFour new
casineto (SBR rating D-) slow-pay complaints have been filed. In SBR's last
casineto update, the sportsbook claimed that the 11 players who filled out
sportsbook complaint forms could expect to receive payment by May 25th. Since that report, 4 new payment complaints have been submitted to SBR.
casineto's debt to 15 players is now $6637; with the oldest payment requested in May of 2009.
casineto player: The casineto.net bookmaker seems do not like to payout my winnings (1025 USD) I asked the payout on 04.04.2010 23:18 by moneybookers. And they show me big letters:secured and fast deposits, guaranteed payouts within 48 hours. I wrote 4 e-mail to them: when will I receive my payout, why is the delay, they answered me that they work so hard, and it will done as soon as possible...etc. They do not asked for me documents, but I send them after two weeks they do not payed, but they do not answer or comment it. So this is my situation, and I would like to ask your help about that problem, so could you do anything in order to receive my winned amount
5/7/2010 02:41 PM
casineto addresses SBR complaintscasineto (SBR rating D-) has addressed the
slow-pay complaints reported on SBR on May 5th.
casineto has claimed that all 11 players will receive payment by May 25th, but provided no explanation as to the lengthy withdrawal delays.
casineto: Each withdrawal request will be settled by 25th of May. We apologize for the inconveniences!
5/5/2010 09:19 AM
casineto pays player after 7 month delaycasineto (SBR rating D-) has claimed that the player from SBR's April 25th
report has now been paid. The player requested $54 on October 8th.
casineto provided no explanation for the delay, nor did they address the other 11 slow-pays on file.
casineto's debt to players is $5357, the earliest payment request was made in May of 2009.
casineto player: I'm glad to confirm I received the money from casineto! I cant believe it! Thank you very much for your entire support.
5/4/2010 05:35 PM
Six casineto slow-pay complaints filed
Six casineto (SBR rating D-) slow-pay complaints have been filed. In total the players are owed $947 with payments requested from August 2009 through April of 2010. This increases
casineto's number of
slow-pay complaints to 12.
casineto's debt to players is now $5411.
casineto management has declined to discuss the payment delays with SBR.
casineto: We are sorry for the delay in your payment! The transactions are in progress and our players are paid continuously so your winnings will arrive within a short time. Thank you for your understanding in the meantime! If you have any further questions, please do not hesitate to contact us!
4/25/2010 01:25 PM
casineto - player reports 7 month slow-payA
casineto (SBR rating D-) slow-pay complaint has been reported. A player requested $54 to his Moneybookers account on October 8th, and has yet to receive his funds. On April 23rd
SBR reported on a
casineto player being paid after a 10 month slow-pay.
casineto currently owes six players that have filed
slow-pay complaints $4464, the oldest withdrawal request was made in May of 2009.
Player comments: I ask you if you can help me please in some way to recover some money from casineto. I made a withdraw request ($54 total amount) via MoneyBookers from 8th October and I still waiting for my money. I sent every month an email and each time they sent me the same answer: "please be patience, your money will come"! It's incredible! It past 7 month and I still waiting for my amount to be transferred to my Moneybookers account. I don't believe!
4/23/2010 10:22 AM
casineto player reports payment after 10 month slow-paycasineto (SBR rating D-) has paid a player following a 10 month slow-pay. The player confirmed recieving his $900 withdrawal request to SBR today. Five
slow-pay complaints remain open against
casineto; the players are owed $4410 collectively and their payouts were requested ranging from May 2009 to April 1st of 2010. SBR will update as payments are confirmed or new payment complaints are reported. Players with outstanding withdrawal requests at
casineto are asked to fill out a
sportsbook complaint form.
4/15/2010 07:08 PM
Five new casineto payment complaints filedFive new
casineto (SBR rating D-) slow-pay complaints have been received. The payments were requested ranging from May of 2009 to April 1st of 2010. The players are owed a combined total of $4410.
casineto also owes two other players a $1900 from SBR slow-pay reports on
March 25th and
March 30th.
casineto's website promises players payouts within 48 hours.
Player comments: I have requested 3000$ withdrawal by Moneybookers on 17/03/2010. They guarantee payouts within 48 hours, however they did not completed yet, and no response regarding of this payout.
Read more
casineto player complaints.
4/12/2010 10:10 AM
casineto addresses slow-pay complaint
casineto (SBR rating D-) has addressed the
slow-pay complaint which was initially reported to SBR on March 30th. The player requested a withdrawal of $500 on September 23rd.
casineto: We will check the account of this user. Our Moneybookers account is being uploaded and if the money of this player was not sent then we will settle it within a few days. We apologize for the inconveniences!
4/10/2010 01:51 PM
casineto payment complaint remains outstandingOn March 30th SBR
reported that a
casineto (SBR rating D-) player had yet to receive his $500 withdrawal. The payment was requested on September 23rd.
casineto has not returned SBR's request for an update. SBR asks all owed
casineto players to fill out the
sportsbook complaint form.
3/30/2010 07:18 PM
casineto payment complaintA
casineto (SBR rating D-) slow-pay complaint has been filed. The player requested $500 on September 23rd and has yet to receive his funds. This is the second outstanding slow-pay complaint against
casineto.
SBR reported on March 25th that a player requested $1400 on May 30th.
3/25/2010 02:30 PM
New casineto slow-pay reportedA new
casineto (SBR rating D-) slow-pay has been reported. The player requested a withdrawal of $1400 on May 30th, and has yet to receive his funds. Earlier this week SBR
reported that
casineto management claimed all outstanding slow-pay complaints have been settled. SBR will followup with
casineto on the case.
3/23/2010 10:59 AM
casineto management claims all slowpays are now cleared
casineto (SBR rating D-) management has claimed that all fifteen remaining slowpays reported to SBR have been cleared.
casineto has stated that all fifteen players were paid this morning for a total of $9,111. SBR will contact the players to confirm. So far one payment has been confirmed for $3,000. The payment was requested on December 1st.
3/22/2010 12:46 PM
casineto payment complaint filedA
casineto (SBR rating D-) payment complaint has been filed. A player requested $180 one month ago and has yet to receive his funds. In total fifteen
casineto players have filed slow-pay complaints with SBR; the players are owed a collective $9,111 with the earliest payment requested June 13th of 2009.
3/16/2010 12:17 PM
casineto management addresses more slowpay complaintscasineto (SBR rating D-) management has addressed more slowpay complaints with SBR.
casineto has claimed that four players on SBR's slowpay list were paid today for a total of $4,267.
casineto has also stated that fifteen other players on the list were scheduled to be paid by March 19th; these players are owed a total of $8,931, the earliest payment was requested June 13th 2009.
casineto has claimed that two of the players on the list could not be identified. SBR will relay the message to the players and attempt to bridge the communication gap.
3/11/2010 09:38 AM
casineto reviews complaint listcasineto (SBR rating D-) has stated that 12 players that filed slowpay complaints with SBR have been paid for a combined $3,538;the earliest payout was requested September 6th of 2009.
casineto has claimed the other 18 players on the list would receive payment but did not specify a timeline. The oldest payment request was made on June of 2009 for $500. In total
casineto still has a reported $13,198 in player debt.
casineto: We are paying the rest of your list continuously and we will immediately let you know as we will finish it. We are open to discuss any problems with SBR and we will do our best in order to no such delay will occur.
Could you change our rating upgrade to “C”?
Sincerely,
casineto Support Team
3/10/2010 08:12 AM
casineto management to address outstanding slowpay complaints
casineto (SBR rating D-) has stated that a player who requested payment of $1,000 in January has been paid.
casineto also inquired on how to improve its mark of D- at SBR; the list of thirty slowpay complaints dating back to June of 2009 was again supplied to
casineto for review. Players have reported being owed $17,321 in total. SBR will update this report as
casineto addresses the outstanding complaints.
3/5/2010 10:45 AM
casineto slowpay complaints remain outstandingcasineto (SBR rating D-) slowpay complaints remain outstanding. SBR has received 40 total complaints in the last six months from
casineto players, 30 of which are outstanding. A
casineto player wrote in today to update that his situation has not changed. The player requested $1000 on December 29th of 2009.
casinetos player debt stands at €17,321.
2/9/2010 08:40 AM
casineto player reports payment after 7 monthsA
casineto (SBR rating D-) player has confirmed payment after a 5 month slowpay. The player initially requested payment on July 17th for €500. He reported the good news this morning to SBR. After an updated tally SBR has recorded 40
casineto slowpay complaints in the last six months, 30 of which remain outstanding. Players are owed €17,321 in total with the oldest payment request made on June 13th. | View full
casineto slowpay reportPlayer: I received full payment from them just yesterday. It only took months.
2/4/2010 08:48 AM
casineto addresses slowpay complaints
casineto (SBR rating D-) has addressed the slowpays reported to SBR.
casineto has stated the following, generic message to SBR:
casineto: Unfortunately, there are some delays in the payments but we can assure you and our players too, that we try to settle these requests as quickly as possible. We apologize for the inconveniences!
SBR has recorded two slowpay complaints against
casineto this month for $1130. SBR has received over 30 slowpay complaints against
casineto, 15 of which are confirmed as outstanding for a total $6,660. SBR will write to all
casineto players on file to confirm payment status.
2/2/2010 07:22 AM
casineto players files slowpay complaintA
casineto (SBR rating D-) player has filed a slowplay complaint. On September 9th & 23rd the player requested a cashout of $450 and $300. Since that time he has sent multiple emails to
casineto inquiring on the status of his funds, and has received only generic updates that his funds would soon be paid.
casineto is a smaller operation which has struggled in the past with prompt payment of players. SBR has a record of over fifteen outstanding slowpay complaints totaling $6660 in owed player funds. SBR will address this complaint and others with
casineto.
1/22/2010 07:57 AM
casineto discusses payment complaint with SBR
casineto (SBR rating D-) has addressed the recently filed payment complaint from January 21st. A player reported waiting over three weeks for a $380 payment; according to the
casineto website the expected payment time was 48 hours.
casineto has informed SBR they will investigate the complaint and settle the account.
casineto has had 15 slow pays reported against them totaling $5910 in player funds owed prior to this complaint - SBR waits for an update from those players to confirm whether or not their cases remain outstanding.
1/21/2010 10:26 AM
casineto player files payment complaintA
casineto (SBR rating D-) player has filed a payment complaint. The player states that the
casineto website advises payments are sent within 48 hours of being requested, however it is now week three and his $380 payment request has not been completed.
1/9/2010 11:24 AM
casineto player confirms paymentA
casineto (SBR rating D-) player has reported payment of $858. The payment request was made on September 22nd. Players that are being slow paid by
casineto are encouraged to file
sportsbook complaints.
1/5/2010 04:47 PM
casineto downgraded from D to D-
1/5/2010 11:12 AM
casineto player reports paymentA
casineto (SBR rating D) player has reported payment of $73 from a November 6th withdrawal request.
casineto still has 15 reported outstanding slow pays totaling $5910 in owed player funds.
12/27/2009 12:26 PM
casineto (SBR rating D) payout issues persistA
casineto (SBR rating D) player has written to SBR that a $60 withdrawal made from the
casineto poker room has yet to be processed. The withdrawal request was initiated in early November.
casineto has 16 slow pays that have been reported to SBR, with the oldest payment request made in July. The total amount owed has increased to $5983.
12/15/2009 01:01 PM
casineto slow pays enter week 20casineto (SBR rating D) has offered players generic replies only regarding the status of requested funds.
casineto owes 15 players $5923 with the oldest payment request made in July.
casineto:
Dear User,
The passed weeks were long and you are waiting your money but as the transactions are in progress you will also get your requested money. We apologize for the inconveniences! If you have any further questions, please do not hesitate to contact us!
Sincerely,
casineto Support Team
12/11/2009 01:45 PM
casineto payment delayscasineto (SBR rating D) has had its 15th slow pay complaint reach the SBR mailbox. A player describes requesting a $100 wire transfer on October 31st.
casineto owes $5923 to players with the earliest payment request made in July.
12/2/2009 04:34 PM
More casineto complaints surfaceMore
casineto (SBR rating D) payment complaints have been received. One player describes having requested $109 on September 17th and another $50 on October 15th. A second player requested $200 on November 16th.
casineto has provided generic email responses to the players and failed to address their situations directly. SBR is awaiting a reply from
casineto management on these cases and the twelve others reported. The total amount owed to players is $5823 with the oldest request made in July.
11/23/2009 05:06 PM
casineto slow pays are reportedTwelve
casineto (SBR rating D) slow pay reports have been reported. The oldest payment request was initiated on May 26th, with the others between July and October of 2009. Players have reported being owed $5464. SBR will attempt to reach
casineto management to discuss these cases.
9/25/2009 04:32 PM
casineto upgraded from D- to D
9/25/2009 04:02 PM
casineto player confirms payment; casineto upgraded to DOn September 11th SBR reported that
casineto (SBR rating D) management stated all delinquent withdrawals have been satisfied. SBR has received confirmation from another player this week that his $1538 Moneybookers payment, which was requested June 29th, has been received. SBR will consider the
casineto slowpay cases closed barring any new reports from players.
9/11/2009 09:36 AM
casineto states all delinquent withdrawal requests have been paidcasineto (SBR rating D-) management states that all players owed have been paid in full. On August 17th SBR reported several slow-payment complaints from
casineto players. The average Moneybookers processing time has been 30 to 40 business days. Two players have confirmed this morning that payment was received in full. SBR is waiting for withdrawal confirmation from four players.
9/7/2009 11:36 AM
casineto players report paymentFour
casineto (SBR Rating D-) players have reported payment. One player had been waiting for an $1174 payout since May 29th. The player received his funds via bank transfer. SBR is currently inquiring about six slow-pay complaints on file. This report will be updated when players confirm receiving their funds or additional reports surface.
9/4/2009 11:16 AM
Additional casineto slow-pay complaints receivedOn 8/14 SBR first reported on six
casineto (SBR rating D-) slow-pays. Two players confirmed payment in that time, and eight new slow-payment complaints have since been received. One player requested a $500 payment on June 15th to his Moneybookers account. The request was "approved" by
casineto but funds have not been received. Another player requested Moneybookers payment on June 20th for a mere $58 and also has not been paid. SBR will continue to press
casineto for answers, but players have received only generic email updates such as the following-
casineto: "
We are sorry for the delay in transferring your money. The processing of withdrawals is still in progress. Hopefully this week this will be completed. After this we will be able to transfer your money to you! We ask for your patience and understanding in the meantime! Sincerely, casineto Support Team".
8/25/2009 04:03 PM
A second casineto player reports paymentSecond
casineto (SBR D-) player has reported payment. The player had requested a $1950 payment June 16th.
casineto stated that their GM has been vacationing and has been unable to discuss player complaints with SBR.
casineto owes players who reported claims to SBR over $12,500. A third player has also reported a $450 payment.
8/17/2009 09:20 AM
One casineto (SBR rating D-) player reports paymentA
casineto player who has been slow-paid since June 10th reported payment via Moneybookers today. The bettor had been waiting for a $404 payout.
casineto management has yet to discuss payout issues, which started in May, with SBR. May. The amount owed to players who have written used the
sportsbook complain form totals over $14,500.
8/15/2009 12:56 PM
casineto - SBR initiates rating coverage at D-
8/14/2009 12:15 PM
More casineto slow-pay complaints reach the SBR mailboxSix
casineto (not rated) slow-pay complaints have been filed by bettors. The reports date back to May 30th, when one player requested $1400 via Moneybookers. He has yet to be paid. Another player is being slow-paid on a $2,000 Moneybookers payment requested June 22nd. The amount owed to players is over $15,000.
casineto has cited "technical issues" as reason for payment delays.
casineto Sportsbook is located in Costa Rica, and lists a physical UK address on its website which is a mail forwarding service in the UK. Players should avoid this sportsbook. History suggests there is a high probability that this new sportsbook will fold or have ongoing problems.
casineto response to players:
We are sorry for the delay in transferring your money. We have been facing technical problems, their solution is in progress. We transfer your money as soon as possible.
Sincerely,
casineto Support Team
5/15/2009 11:01 PM
Three players complain of waiting at least 14 days for Moneybookers payment from
casineto (not rated). The sportsbook's users are upset that
casineto's website quotes 48 hours for processing of its main transfer method, Moneybookers, and has not answered email. The sportsbook stated that "technical errors" are responsible for delays. SBR will report on payment status next week.
casineto is a new sportsbook located in Costa Rica. The website lists a UK physical address which is a mail forwarding service in the UK.