9/30/2006 12:52 PM
bettors upset by invalid promotional offers
Sportsbooks are aggressively marketing to their client base and for most books, that means sending out mass email offers. SBR has received an unusually high volume of complaints from players that have deposited funds in order to get an offered bonus, only to learn they are ineligible. Players who are denied a bonus after depositing in response to an email should have the option to receive a full and immediate refund with transfer costs absorbed by the sportsbook. Players who are told they must proceed to bet with these funds are encouraged to contact SBR. SBR advises sportsbooks to list all terms and conditions within the initial offer and suggests bettors confirm eligibility prior to sending funds.

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