7/19/2010 10:08 AM
Enterbet player waiting for funds since 2008 has new hopeAn
Enterbet (SBR rating D-) player has written into SBR with new hope after reading the recent
report that highlighted the
GoToEntertainment groups move into the
betphoenix (SBR rating B+) platform.
betphoenix is not backing the GoToGroup but has told SBR that the hosting arrangement is contingent on GoTo paying owed players.
Enterbet player: Its been well over a year, since I last spoke to you about, slow pay/no pay enterbet. To be honest, I had giving up all hopes of receiving my remaining balance of $1941.05. Until I read your article, about betphoneix contingency to back enterbet, once all owed players has been paid. I would hope, that this would be a chance for me, to finally be cashed out in full. And ask that you would include my account, to the list, of slow pay, dating back as far as 2008.
7/18/2010 06:09 PM
betphoenix website down The
betphoenix (SBR rating B+) website is currently down. Bettors are able to access the backup site of
http://bettor2.betphoenix.com/login.asp. SBR will update as
betphoenix comes back on-line.
Editor's note - betphoenix homepage is back on-line.
7/14/2010 11:04 AM
GoToEntertainment moves to betphoenix office and wagering platformThe
GoToEntertainment Sportsbook Group, which includes
EnterBet (SBR rating D-),
GoToEntertainment (SBR rating D-) and
GoToCasino (SBR rating D-) has moved into the
betphoenix (SBR rating B+) office and onto the same wagering platform.
betphoenix is not backing the GoTo Group but tells SBR that the arrangement is contingent on GoTo paying owed players including the 6 players who have reported not being paid to SBR.
Player 1: A GoToCasino player reports being slow-paid $250 from an April 30th payout request.
Player 2: A
GoToCasino player reported being
slow-paid $250 from a February 3rd withdrawal request.
Player 3: A GoToCasino player reported being
slow-paid from a $6,300 withdrawal requested in June of 2009.
Player 4: A GoToCasino player reported being
slow-paid $650 from a March 1st payout request.
Player 5: A GoToCasino player reported being
slow-paid $2017 from a late 2009 payout request.
Player 6: An
Enterbet player reports being
slow-paid $1500 from a November 2009 payment request.
In a recent letter to SBR, a GoTo group manager acknowledged the
slow-pay delays:
GoTo: We are a couple weeks backed up on our payouts as always happens this time of year, but {name ommitted} payout will be sent next week.
7/12/2010 07:12 PM
BetSportsWeb update
betphoenix (SBR rating B+) management has confirmed that BetSportsWeb will not be moving into their facility or joining their platform.
BetSportsWeb (SBR rating D-) was a white label on the Blue Grass Sports platform; which will now operate out of
betphoenix's headquarters. SBR will update this report once
BetSportsWeb completes its move into a new building.
7/11/2010 05:08 PM
BetSportsWeb undergoes move to betphoenix platformBetSportsWeb (SBR rating D-) is currently undergoing a move to the
betphoenix (SBR rating B+) platform. BetSportsWeb is a white label on the Blue Grass Sports platform which has moved into the
betphoenix building meaning
betphoenix inherently becomes their host and service provider. SBR will inquire with
betphoenix management on how they plan to handle their new relationship with slow-pay post-up sportsbook
BetSportsWeb.
6/26/2010 11:09 AM
Bet911 player continued to place wagersA
Bet911 (SBR rating F) player who was unaware that the
sportsbook announced it could no longer pay winners continued to place wagers up until June 22nd.
Bet911 accepted the wagers despite its acknowledgment that the sportsbook would close and look for new ownership to pay player balances via an industry bailout. It was recently reported that
betphoenix (SBR rating B+) took over at least one player's balance and instituted a 10X rollover as a good faith gesture. Many of Bet911's players already have accounts at most sportsbooks - this has effected their efforts to peddle their players to a larger sportsbook.
Bet911 player: If only I had read your site more regularly I would have known there was a problem with them. I had about £4,500 with them and until Tuesday 22nd June they were still accepting bets. Do you think I can wave goodbye to that money or is there any route I can take to try and retrieve it?
6/16/2010 05:41 PM
betphoenix website currently downbetphoenix (SBR rating B+) is currently down. This is the second time this month
betphoenix has encountered a
website outage. SBR is following up with
betphoenix.
Update - betphoenix came back on-line within 15 minutes.
6/10/2010 11:48 AM
WagerChief now accepting European bettorsWagerChief (SBR rating B) tells SBR that they are now accepting European players.
WagerChief is a Costa Rica based sportsbook powered by
betphoenix (SBR rating B+).
6/8/2010 03:40 PM
betphoenix website down
betphoenix (SBR rating B+) website is currently down. This is the second time in the last two months
betphoenix's website has went down unexpectedly.
betphoenix's mirror site of http://bettor2.
betphoenix.com is up. Players are able to place bets via telephone at 1-888-238-8018. SBR will update this report after learning more about the
betphoenix main website outage.
6/4/2010 11:54 AM
betphoenix officially acquires Skybook
Skybook (SBR rating B-) moved to the
betphoenix (SBR rating B+) platform at the start of last month. The relationship began as a hosting and service arrangement.
betphoenix told SBR today that they officially own Skybook Sportsbook and stand for
Skybook player balances.
5/3/2010 03:27 PM
Skybook moves to betphoenix platform
Skybook (SBR rating B-) has moved to the
betphoenix
(SBR rating B+) platform. SBR will reevaluate Skybook after confirming the business relationship between the two sportsbooks.
4/25/2010 10:11 PM
betphoenix website down - mirror site functional
betphoenix's (SBR rating B+) website is currently down. Players are able to access their accounts via the
betphoenix mirror site at http://bettor2.
betphoenix.com. SBR will update this report as more information is learned on the
betphoenix downtime.
Editor's note: betphoenix's main page came back on-line shortly after midnight.
1/20/2010 03:44 PM
Sportsbook book-to-book transfer changes
betphoenix (SBR rating B+) and
Youwager (SBR rating B) have agreed to begin book-to-book player transfers.
betphoenix tells SBR they will soon begin transfers with other major sportsbooks but are no longer transferring to or from
Matchbook (SBR rating B-).
1/6/2010 05:05 PM
betphoenix users report technical issuesbetphoenix (SBR rating B+) users have reported technical difficulties accessing the website this week. There have been issues with downtime, timeouts, and freezes that have been reported on SBR Forum.
betphoenix has attributed these problems to a recent ISP change.
betphoenix has confirmed their network problems to SBR.
betphoenix expects to be functioning normally by tomorrow afternoon.
11/25/2009 10:14 AM
betphoenix internet stable as of this morning
betphoenix (SBR rating B+) players have experienced spotty internet access this past week as the sportbook executed its move to a new internet service provider.
betphoenix indicates that its casino and racebook platform are still experiencing intermittent downtime, but that access to the sportsbook is now fully restored. SBR has tested the login process and confirmed the sportsbook is currently functioning properly.
11/23/2009 12:24 PM
betphoenix expects online account access to be restored this evening
betphoenix (SBR rating B+) expects its website to be fully functional this evening. The sportsbook is moving to a new bandwidth provider. Its private source abruptly stopped offering its service to
betphoenix. Phoenix will move to the same internet service provider used throughout the Costa Rican gaming industry.
9/19/2009 12:33 PM
Multiple sportsbooks encounter DDos attacks todayEarlier today SBR reported that
YouWager (SBR rating B) was reportedly facing a denial-of-service attack. Since that time,
Legends Sportsbook (SBR rating A+),
Dimeline Sportsbook (SBR rating D), and
Bet33 (SBR rating D-) have also encountered website attacks. Earlier in the day there were reports from SBRforum readers that
BetCRIS (SBR rating A+) was down as well, but access to BetCRIS has since been restored.
Some sportsbooks like
betphoenix (SBR rating B+) have implemented a security text code (captcha) users see when visiting their website. This diverts users from random DoS website traffic.
The denial of service attacks are caused by excessive requests to a website's server which in turn leaves little or no resources for legitimate user traffic. The sportsbook's information and databases are not "hacked" or compromised. Bettors can find a list of all LiveChat links
here as well as all sportsbook phone numbers. SBR readers can report website downtime
here.
Legends can be reached at 1-800-246-9828.
Today (Saturday) in the morning our Legends.com site experienced an attack which forced us to take the site down temporarily as a precaution. We expect the site to be back up in short time, while in the meantime we assure the venue is once again running seamlessly.
Bet 33 can be reached at
1-800-974-0695.
We are currently dealing with a DOS Attack, phones are
up, and clients can call us for back up site information
9/5/2009 09:48 PM
Win Handicapping Contest and become a Super Bowl LinesmanSBRpicks.com is offering a contest where players can win a trip to Costa Rica to be a linesman at
betphoenix (SBR rating B+). The
Free Handicapping Contest will also offer weekly cash prizes.
7/3/2009 03:45 PM
WagerChief acquired by betphoenixCosta Rica-based
WagerChief (SBR rating C) has been acquired by
betphoenix (SBR rating B+). The new sportsbook was previously hosted by IDSCA which offers bookmakers turnkey gaming solutions.
betphoenix management states that they stand for player funds as of today. Independent management will try to build the brand under BetPhoneix ownership. Player account information and websites are expected to be transferred to the
betphoenix servers within the next few days. Players are not expected to see an interruption in service as both sportsbooks use the same ASI software. SBR will reevaluate
WagerChief after migration is complete.
betphoenix management tells SBR that it is actively pursuing other opportunities to acquire gaming companies, including poker and casino brands.
6/19/2009 11:49 PM
SCAM ALERT: Imposter sportsbook site from Apex Sportsbook ownerbetphoenixSports.com is designed to con players into believing they are actually playing with
B+ rated betphoenix (
betphoenix.com). The new cyber-squatting website uses the
Phoenix brand but operates on the
Bet33 (SBR rating F) wagering platform. This is not the first time Robbie has tried to impersonate and capitalize on the reputation of other sportsbooks.
Apex owner, Robbie (AKA Zach), is operating
legendsportsbook.com which has attracted bettors looking for the real
Legendz (SBR rating A+).
6/17/2009 07:43 PM
betphoenix upgraded from B to B+
6/15/2009 09:31 AM
Industry loses veteran linesmaker, FernandoFernando, who was only in his mid 50s, was best known by players for his years as Lines Director at Hollywood Sportsbook. Fernando was a talented line manager who first gained notoriety for his exceptional ability to set NHL opening odds. He worked with Hollywood for years until the sportsbook was sold to the Sportsbook.com Group in May of 2006. At its peak Hollywood was an A+ sportsbook that, under Fernando, was one of the few sportsbooks to join Pinnacle Sports (SBR rating A+) offering reduced juice. Fernando was a line manager at
betphoenix at the time of his passing. He reportedly suffered from a heart attack Saturday. We at SBR send our condolences to Fernando's friends and family.
4/27/2009 11:45 AM
betphoenix (SBR rating B) tells SBR they are doing book-to-book transfers with
Matchbook (SBR rating A).
betphoenix says players must call in to make the request and may move their balance to and from
betphoenix. Incoming funds will have a two time rollover requirement.
Matchbook has a one time play-through requirement on incoming funds.
12/8/2008 06:26 PM
betphoenix (SBR rating B) moves from IQL sportsbook software to the ASI platform. The sportsbook expects to be inputting data and fine-tuning the software through the evening but states that tonight's lines are posted and players can access their accounts. Users with a problem or feedback on the new platform are invited to
email SBR.
11/2/2008 12:04 AM
BetOT enters the SBR Rating Guide at C. BetOT is the second
betphoenix-hosted turnkey sportsbook to be rated this week. Both BetOT
and
Sports-1 (SBR rating C) use
betphoenix server hosting, facility, and software.
10/29/2008 11:19 PM
Sports-1 enters the SBR Rating Guide at C. Sports-1 is a new sportsbook
that uses the server hosting, facility. and software from
betphoenix
(SBR rating B).
10/27/2008 07:07 PM
Betmania officially acquired by betphoenix. BetMania began using
betphoenix hosting and services in September with the intention of being moved under Phoenix ownership. The sportsbooks reported a drawn out legal process delaying the acquisition and leaving Betmania players to wonder about the status of their book and its financial position. Phoenix tells SBR that Betmania management will be retained and the sportsbook will operate as a separate brand.
10/23/2008 08:04 PM
SBR Sportsbook Tours: View photos of betphoenix (SBR rating B) here. The sportsbook is located in a two floor complex near the airport in San Jose, Costa Rica. SBR toured the impressive facility, which is partly under construction, last week.
betphoenix shares ownership with
Diamond Sportsbook (SBR rating A+).
Diamond is located in the
Bookmaker (SBR rating A+) building, also in San Jose, Costa Rica.
10/11/2008 07:56 PM
betphoenix (SBR rating B) website under Denial of Service attack. Players can contact the book by calling 888-238-8018 or 1-888-378-0888.
betphoenix tells SBR that network administrators are working on blocking the attack. A
denial of Service attack is caused by excessive requests to a website's server which in turn leaves little or no resources for legitimate user traffic. The sportsbook's information and databases are not "hacked" or compromised. In the event of a DoS attack bettors can find a list of all LiveChat links
here as well as all sportsbook phone numbers
here.
10/4/2008 03:15 PM
betphoenix (SBR rating B) tells SBR that ownership of BetMania will be made official on Monday. BetMania (SBR rating D) will be reassessed early next week.
9/27/2008 10:33 AM
BetMania (SBR rating D) move to betphoenix platform complete. Despite BetMania completing a migration to
betphoenix's custom
IQL software-based platform and server, Phoenix has not yet completed a deal to acquire BetMania and does not back player balances. Phoenix management tells SBR that
betphoenix is currently a service provider for Betmania and players will learn if BetMania is under the Phoenix unbrella by October 2nd.
9/26/2008 11:29 AM
betphoenix upgraded from B- to B
9/20/2008 03:08 PM
betphoenix (SBR rating B-) in discussions to acquire
BetMania (SBR rating D). Sources tell SBR that if the deal goes through BetMania will be maintained as a separate brand under
betphoenix operation.
10/13/2007 09:47 AM
betphoenix - SBR initiates rating coverage at B-
