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Sportsbook Review: BetPhoenix

SBR RATING B+ Contact Information
CS Phone:	1-888-238-8018
Wager Phone:	1-888-238-8018
Email:	cos@betphoenix.com
Live Chat:

BetPhoenix Company Information
Website:	betphoenix.com
Location:	San Jose, Costa Rica
Software:	ASI
Parent / Host:	BetPhoenix
Policy:	betphoenix.com Rules

SBR Search Results: BETPHOENIX

Results News results for the search term: BETPHOENIX

1/20/2010 03:44 PM
Sportsbook book-to-book transfer changes
betphoenix (SBR rating B+) and Youwager (SBR rating B) have agreed to begin book-to-book player transfers. betphoenix tells SBR they will soon begin transfers with other major sportsbooks but are no longer transferring to or from Matchbook (SBR rating B-).

1/6/2010 05:05 PM
betphoenix users report technical issues
betphoenix (SBR rating B+) users have reported technical difficulties accessing the website this week. There have been issues with downtime, timeouts, and freezes that have been reported on SBR Forum. betphoenix has attributed these problems to a recent ISP change. betphoenix has confirmed their network problems to SBR. betphoenix expects to be functioning normally by tomorrow afternoon.

11/25/2009 10:14 AM
betphoenix internet stable as of this morning
betphoenix (SBR rating B+) players have experienced spotty internet access this past week as the sportbook executed its move to a new internet service provider. betphoenix indicates that its casino and racebook platform are still experiencing intermittent downtime, but that access to the sportsbook is now fully restored. SBR has tested the login process and confirmed the sportsbook is currently functioning properly.

11/23/2009 12:24 PM
betphoenix expects online account access to be restored this evening
betphoenix (SBR rating B+) expects its website to be fully functional this evening. The sportsbook is moving to a new bandwidth provider. Its private source abruptly stopped offering its service to betphoenix. Phoenix will move to the same internet service provider used throughout the Costa Rican gaming industry.

9/19/2009 12:33 PM
Multiple sportsbooks encounter DDos attacks today
Earlier today SBR reported that YouWager (SBR rating B) was reportedly facing a denial-of-service attack. Since that time, Legends Sportsbook (SBR rating A+), Dimeline Sportsbook (SBR rating D), and Bet33 (SBR rating D-) have also encountered website attacks. Earlier in the day there were reports from SBRforum readers that BetCRIS (SBR rating A+) was down as well, but access to BetCRIS has since been restored.
Some sportsbooks like betphoenix (SBR rating B+) have implemented a security text code (captcha) users see when visiting their website. This diverts users from random DoS website traffic.

The denial of service attacks are caused by excessive requests to a website's server which in turn leaves little or no resources for legitimate user traffic. The sportsbook's information and databases are not "hacked" or compromised. Bettors can find a list of all LiveChat links here as well as all sportsbook phone numbers. SBR readers can report website downtime here.

Legends can be reached at 1-800-246-9828.

Today (Saturday) in the morning our Legends.com site experienced an attack which forced us to take the site down temporarily as a precaution. We expect the site to be back up in short time, while in the meantime we assure the venue is once again running seamlessly.

Bet 33 can be reached at 1-800-974-0695.

We are currently dealing with a DOS Attack, phones are up, and clients can call us for back up site information

9/5/2009 09:48 PM
Win Handicapping Contest and become a Super Bowl Linesman
SBRpicks.com is offering a contest where players can win a trip to Costa Rica to be a linesman at betphoenix (SBR rating B+). The Free Handicapping Contest will also offer weekly cash prizes.

7/3/2009 03:45 PM
WagerChief acquired by betphoenix
Costa Rica-based WagerChief (SBR rating C) has been acquired by betphoenix (SBR rating B+). The new sportsbook was previously hosted by IDSCA which offers bookmakers turnkey gaming solutions. betphoenix management states that they stand for player funds as of today. Independent management will try to build the brand under BetPhoneix ownership. Player account information and websites are expected to be transferred to the betphoenix servers within the next few days. Players are not expected to see an interruption in service as both sportsbooks use the same ASI software. SBR will reevaluate WagerChief after migration is complete.

betphoenix management tells SBR that it is actively pursuing other opportunities to acquire gaming companies, including poker and casino brands.

6/19/2009 11:49 PM
SCAM ALERT: Imposter sportsbook site from Apex Sportsbook owner
betphoenixSports.com is designed to con players into believing they are actually playing with B+ rated betphoenix (betphoenix.com). The new cyber-squatting website uses the Phoenix brand but operates on the Bet33 (SBR rating F) wagering platform. This is not the first time Robbie has tried to impersonate and capitalize on the reputation of other sportsbooks. Apex owner, Robbie (AKA Zach), is operating legendsportsbook.com which has attracted bettors looking for the real Legendz (SBR rating A+).

6/17/2009 07:43 PM
betphoenix upgraded from B to B+

6/15/2009 09:31 AM
Industry loses veteran linesmaker, Fernando
Fernando, who was only in his mid 50s, was best known by players for his years as Lines Director at Hollywood Sportsbook. Fernando was a talented line manager who first gained notoriety for his exceptional ability to set NHL opening odds. He worked with Hollywood for years until the sportsbook was sold to the Sportsbook.com Group in May of 2006. At its peak Hollywood was an A+ sportsbook that, under Fernando, was one of the few sportsbooks to join Pinnacle Sports (SBR rating A+) offering reduced juice. Fernando was a line manager at betphoenix at the time of his passing. He reportedly suffered from a heart attack Saturday. We at SBR send our condolences to Fernando's friends and family.

4/27/2009 11:45 AM
betphoenix (SBR rating B) tells SBR they are doing book-to-book transfers with Matchbook (SBR rating A). betphoenix says players must call in to make the request and may move their balance to and from betphoenix. Incoming funds will have a two time rollover requirement. Matchbook has a one time play-through requirement on incoming funds.

12/8/2008 06:26 PM
betphoenix (SBR rating B) moves from IQL sportsbook software to the ASI platform. The sportsbook expects to be inputting data and fine-tuning the software through the evening but states that tonight's lines are posted and players can access their accounts. Users with a problem or feedback on the new platform are invited to email SBR.

11/2/2008 12:04 AM
BetOT enters the SBR Rating Guide at C. BetOT is the second betphoenix-hosted turnkey sportsbook to be rated this week. Both BetOT and Sports-1 (SBR rating C) use betphoenix server hosting, facility, and software.

10/29/2008 11:19 PM
Sports-1 enters the SBR Rating Guide at C. Sports-1 is a new sportsbook that uses the server hosting, facility. and software from betphoenix (SBR rating B).

10/27/2008 07:07 PM
Betmania officially acquired by betphoenix. BetMania began using betphoenix hosting and services in September with the intention of being moved under Phoenix ownership. The sportsbooks reported a drawn out legal process delaying the acquisition and leaving Betmania players to wonder about the status of their book and its financial position. Phoenix tells SBR that Betmania management will be retained and the sportsbook will operate as a separate brand.

10/23/2008 08:04 PM
SBR Sportsbook Tours: View photos of betphoenix (SBR rating B) here. The sportsbook is located in a two floor complex near the airport in San Jose, Costa Rica. SBR toured the impressive facility, which is partly under construction, last week. betphoenix shares ownership with Diamond Sportsbook (SBR rating A+). Diamond is located in the Bookmaker (SBR rating A+) building, also in San Jose, Costa Rica.

10/11/2008 07:56 PM
betphoenix (SBR rating B) website under Denial of Service attack. Players can contact the book by calling 888-238-8018 or 1-888-378-0888. betphoenix tells SBR that network administrators are working on blocking the attack. A denial of Service attack is caused by excessive requests to a website's server which in turn leaves little or no resources for legitimate user traffic. The sportsbook's information and databases are not "hacked" or compromised. In the event of a DoS attack bettors can find a list of all LiveChat links here as well as all sportsbook phone numbers here.

10/4/2008 03:15 PM

betphoenix (SBR rating B) tells SBR that ownership of BetMania will be made official on Monday. BetMania (SBR rating D) will be reassessed early next week.

9/27/2008 10:33 AM
BetMania (SBR rating D) move to betphoenix platform complete. Despite BetMania completing a migration to betphoenix's custom IQL software-based platform and server, Phoenix has not yet completed a deal to acquire BetMania and does not back player balances. Phoenix management tells SBR that betphoenix is currently a service provider for Betmania and players will learn if BetMania is under the Phoenix unbrella by October 2nd.

9/26/2008 11:29 AM
betphoenix upgraded from B- to B

9/20/2008 03:08 PM
betphoenix (SBR rating B-) in discussions to acquire BetMania (SBR rating D). Sources tell SBR that if the deal goes through BetMania will be maintained as a separate brand under betphoenix operation.

10/13/2007 09:47 AM
betphoenix - SBR initiates rating coverage at B-