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Sportsbook Review: BetIslands

SBR RATING B

Contact Information

CS Phone: 800-998-8740
Wager Phone: 800-998-8632
Email: cs@betislands.com
Live Chat:

BetIslands

Company Information

Website: betislands.com
Location: San Jose, Costa Rica
Software: Digital Gaming Solutions
Parent / Host: DPT Sports Group

SBR Search Results: BETISLANDS

Results News results for the search term: BETISLANDS
1/12/2012 09:28 AM
betislands maintenance notice
The betislands (SBR rating B) website will be unavailable shortly today for planned maintenance. Management tells SBR that the site is expected to be back online this afternoon. Players can make wagers by telephone by dialing 1-800-998-8740 during the off-line time.
11/3/2011 06:57 PM
betislands upgraded from B- to B
11/3/2011 05:28 PM
betislands Sportsbook receives rating upgrade
betislands (SBR rating B) players have continued to report positive experiences with the sportsbook. Much of the positive feedback surrounds General Manager "Jon Kreta", who prides himself on attention to detail and VIP service of player accounts. betislands is the youngest sportsbook to occupy a top five-slot in the SBR posters sportsbook poll. The biggest hurdle has been website uptime - in June of 2011 the sportsbook experienced downtime due to technical outages within their building. Since that time, betislands infrastructure and website performance has improved.

As a result of their efficiency, betislands Sportsbook has received another sportsbook rating upgrade. The last upgrade made on August 5th was posted after SBR verified that the operation is backed by established industry bookmakers. SBR will continue to evaluate customer service and payout feedback as the sportsbook grows. betislands players with feedback are asked to write to help@sportsbookreview.com; alternatively players may voice their feedback within the SBR Sportsbook & Industry forum.
9/22/2011 08:59 AM
betislands adds mobile betting platform
betislands Sportsbook (SBR rating B-) has rolled out a mobile betting platform. The comprehensive platform allows a full slate of wagering and is said to be compatible with all of the latest smartphones, as well as phones which can process online data. betislands management tells SBR that this is one of many new features that players can expect from the brand going forward. betislands was upgraded to B- on August 5th 2011 after consistent feedback from users on payout time, customer service and bonuses. SBR confirmed during the rating evaluation process that betislands is backed by established bookmakers.



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8/5/2011 06:33 PM
betislands upgraded to B-
betislands was added to the SBR Rating Guide in March of this year. Since, SBR has had the opportunity to test the sportsbook, collect user feedback, and speak with majority owners. The veteran ownership group is respected within the industry. betislands has excelled with customer support and timely withdrawals. SBR will continue to monitor and evaluate the sportsbook as volume rises with popularity. Players' biggest complaint for the newly launched betislands site thus far has been website uptime, with two instances of hosting downtime during this baseball season. betislands management assures SBR that network upgrades have addressed this concern. betislands users are encourage to submit feedback to SportsbookReview.

8/4/2011 03:05 PM
betislands upgraded from C+ to B-
6/29/2011 09:06 AM
betislands & ABC Islands experiencing website difficulties
UPDATE — All sites are back online.

The Jazz Sports building, which hosts a number of sportsbooks including betislands (SBR rating C+), ABC Islands (SBR rating C-), and Jazz Sports (SBR rating C-) is again experiencing technical difficulties. On June 14th, 2011, SBR reported that the building suffered a power outage and all sportsbooks were temporarily off-line. Today, sportsbook players are redirected to backup sites when attempting to access each sportsbook homepage.

SBR will update this report.

6/21/2011 12:26 PM
betislands upgraded from C to C+
6/21/2011 10:51 AM
betislands sportsbook feedback
betislands sportsbook (SBR rating C+) players have submitted positive feedback in forum topic, 'betislands Sportsbook'. Players have commented that the Costa-Rica based sportsbook has extended good customer service and prompt payouts since coming under new ownership, and being assessed with a sportsbook rating earlier this year.

betislands is run by Jon Kreta— the former manager of WagerChief (SBR rating B-)—and is stationed in the Jazz Sports Group facility. Jazz provides betislands with hosting, wagering and IT support. betislands processing is run independentantly -- SBR has confirmed that betislands is backed by established bookmakers. betislands rating has been increased to C+.

6/14/2011 01:17 PM
Jazz building, which hosts betislands & ABC Sportsbook, experiencing technical issues
UPDATE — The Jazz Sports Group websites are back online.

The Jazz Sports Group facility currently has a power outage, and backup power equipment has also not been functioning properly. SBR spoke with betislands (SBR rating C) management, who asked SBR to pass on their apologies to players. Management also tells SBR they are working with a local power company to resolve the issue, but currently do not have a time-line for when the three websites—betislands, JazzSports, ABC Islands—will be back online.

5/17/2011 08:00 PM
betislands upgraded from C- to C
4/19/2011 12:14 PM
Insolvent QuickSilver Sportsbook now a Jazz turnkey book
Quicksilver Sports (SBR rating D-) has moved its operations from Jamaica to San Jose, Costa Rica, and is part of Jazz' DPT Sports Group platform.

The DPT Sports Group fully powers Jazz Sports, Looselines, and ABC Islands. DPT acts as a turnkey for QuickSilver Sports and betislands. Quicksilver is allegedly provided with customer service and wagering support. Jazz Sports (SBR rating C-) claims that Quicksilver is responsible for its own player processing. Quicksilver has failed to pay a player in six months, and has more than €20,000 in delinquent withdrawals since the fall of 2010. | DPT Sports Group history

3/22/2011 06:21 PM
betislands - SBR initiates rating coverage at C-
3/22/2011 05:23 PM
betislands added to SBR sportsbook ratings guide
betislands.com
has been added to the SBR sportsbook ratings guide at C-. betislands is managed by Jon Kreta, who founded WagerChief (SBR rating B-) in December of 2008. WagerChief was acquired by BetPhoenix (SBR rating B-) in July of 2009. In January of 2011, Jon officially left WagerChief to take over the betislands brand.

betislands is a turnkey on the DPT Sports Group platform, which also powers Jazz Sports (SBR rating C-), ABC Islands (SBR rating C-), and LooseLines (SBR rating C-).

DPT provides betislands with hosting, wagering and IT support. betislands performs its own processing, and does not accept players outside of the US and Canada. | betislands SBRforum statement

Results 1 - 5 of 5 Rating changes for: BETISLANDS
11/3/2011 06:57 PM
betislands upgraded from B- to B
8/4/2011 03:05 PM
betislands upgraded from C+ to B-
6/21/2011 12:26 PM
betislands upgraded from C to C+
5/17/2011 08:00 PM
betislands upgraded from C- to C
3/22/2011 06:21 PM
betislands - SBR initiates rating coverage at C-

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