1/3/2012 01:08 PM
bet770 resolves £400 claimbet770 (SBR rating D+) has resolved the
sportsbook dispute reported by SBR on January 1st, 2012.
bet770 credited the €400 which was inexplicably removed from the player's account. The sportsbook tells SBR that the player has already made a successful withdrawal request. SBR considers the matter resolved.
1/1/2012 03:45 PM
bet770 adjusts player's balance without providing explanationA
bet770 (SBR rating D+) player states he joined the sportsbook, deposited £1,000 and began wagering. The player states he made several wagers on the Manchester United vs Blackburn game, the Swansea vs Spurs football match, and was expecting his account balance to be £920. Inexplicably, the player claims his balance was adjusted to £520 by
bet770, and that his follow-up queries have not been answered. SBR is following up on this sportsbook complaint.
12/19/2011 05:46 PM
bet770 slow-pay complaint #2A second
bet770 (SBR rating D+) payment complaint has been reported. A player submitted a payout request on November 24th, 2011 for £200 to Moneybookers. The player states that he has already verified his account and is cleared for payments. After nearly a month,
bet770 has yet to pay the player. The player states that he is given only generic replies from
bet770 acknowledging that his payout request is processing.
On December 17th, SBR reported that a
bet770 player was waiting for a payment of €280 for approximately three months without word on when his funds would be received.
SBR asks active
bet770 players with feedback of any kind to write to
help@sportsbookreview.com. Players in need of assistance should submit a
sportsbook complaint form.
12/17/2011 03:58 PM
bet770 player submits withdrawal disputeA
bet770 (SBR rating D+) player tells SBR that he attempted to make a withdrawal of €280 after verifying his account with ID documents, but that in the last three months
bet770 has not processed the payment. The player states that he doesn't know what to do. SBR is following on the sportsbook dispute.
On November 25th, 2011, SBR reported that
bet770 cheated a player on a soccer wager. A player made a £15 soccer wager using a free bet on the match between Nordsjaelland and Midtjylland. The wager type was a halftime/fulltime bet. In a HT/FT bet, a team must win both the first half and the game. In the player's wager, the team he backed won the first half, lost the second half and won the game. When the punter noticed he was credited a loss instead of a win, he contacted the sportsbook to settle the market properly, but
bet770 refused to acknowledge the error.
Sportsbook players with feedback or complaints are asked to submit a sportsbook complaint form, or dial 1-830-255-4677 during normal business hours to speak with a Sportsbook Review dispute analyst. Alternatively, players may write to help@sportsbookreview.com directly.
11/25/2011 01:41 PM
bet770 cheats player on soccer wagerA
bet770 (SBR rating D+) player writes to SBR with a soccer wagering complaint. On October 27th, 2011, a
bet770 player made a £15 soccer wager using a free bet. The wager type was a halftime/fulltime bet on Nordsjaelland vs Midtjylland. In a HTFT bet, a team must win both the first half and the game. In the player's wager, the team he backed won the first half and lost the second half. When the punter noticed he was not credited a win, he created a support ticket with the sportsbook. To his surprise, a
bet770 representative claimed that the bet was settled properly. The player attempted to reason with the representative before filing an official sportsbook complaint through SBR.
SBR reached out to
bet770 to correct its settlement of the match, but
bet770 balked and provided a link to their terms and conditions which would reportedly show that their definition of a HT/FT bet was applicable. SBR reviewed the
bet770 fine-print and found no such policy.
SBR is recommending that
bet770 settle the market properly, and credit the player's account £149.
Sportsbook players with feedback or complaints are asked to submit a sportsbook complaint form, or dial 1-830-255-4677 during normal business hours to speak with a Sportsbook Review dispute analyst. Alternatively, players may write to help@sportsbookreview.com directly.
10/27/2011 05:47 PM
bet770 player receives €200 of €700 payoutA
bet770 (SBR rating D+) player writes to SBR with a payment complaint. The
bet770 player tells Sportsbook Review that he requersted a withdrawal of €700 on September 18th, 2011 and that only €200 has been paid to him. The player says that the €200 payment was received on October 7th, 2011 and claims that his ID has already been verified by the sportsbook. SBR has followed up with
bet770 to discuss this issue and will update this report.
bet770 was added to the SBR ratings guide on September 24th, 2011.
bet770 is a Londonb ased online sportsbook and casino. The gaming site has operated since 2001 under the Group 770 name, most known for Casino777 and related brands. In 2009 the group attained a sublicense for its sportsbook in the Netherlands Antilles, operating under Mandarin Gamin NV Curacao. Bet700 Sportsbook has maintained an open line of communication with SBR in discussing player complaints.
Players in need of sportsbook assistance are asked to fill out a sportsbook complaint form.
Alternatively, players may reach SBR by writing to
help@sportsbookreview.com or dialing 1-830-255-4677 seven days a week
during normal business hours
9/24/2011 01:25 PM
bet770 - SBR initiates rating coverage at D+
9/24/2011 12:29 PM
bet770 added to sportsbook ratings guidebet770 (SBR rating D+) is a London based online sportsbook and casino. The gaming site has been operating since 2001 under The Group 770, most known for Casino770, and in 2009 has attained a sublicense for its sportsbook in the Netherlands Antilles (Mandarin Gaming NV Curacao).
bet770 players have reported a number of bonus and wagering complaints in the last year. Complaints range from bait-and-switch, or bonus denial, grading time complaints, or poor customer service in situations involving multiple accounts. To
bet770's credit, the bookmaker has kept its lines of communication open with Sportsbook Review and to date has not outright stiffed a bettor.
bet770 has been assessed with an initial rating of D+ by SBR in the
sportsbook ratings guide. Like with all lowly rated sportsbooks, bettors are responsible with understanding the inherent risks involved.
bet770's major flaws are its inability to effectively manage its bonus programs to prevent player abuse, and its risk management in identifying suspicious activity. In addition to its sportsbook,
bet770 operates a casino, bingo, poker and arcade games platform.
bet770 players with relevant feedback are asked to write to
help@sportsbookreview.com.
8/11/2011 06:55 PM
bet770 player submits account complaintA
bet770 (unrated) player tells Sportsbook Review that he made a withdrawal of £420 on July 20th. On August 3rd, the player reports receiving £70 from
bet770; the equivalent amount of his initial deposit. The player claims that after sending multiple emails
bet770 has not elightened him on the reason for the deposit refund. SBR is investigating this sportsbook complaint.
7/12/2011 06:49 PM
bet770 payout complaint A
bet770 (unrated) player tells SBR that he has requested €603 at least four weeks ago, and has yet to receive his funds. The player has allegedly provided all required documents necessary to complete his withdrawal.
bet770 has replied only with generic updates stating that his payout time depends on their payment processors. SBR is following up on this
sportsbook complaint.
4/2/2011 01:26 PM
SBR investigates bet770 complaintA
bet770 (unrated) player requested a withdrawal for £165 on March 8th. On March 19th, the player alleged
bet770 updated thim that his withdrawal was approved via email. Ten business days later, the player says he has not received his funds or a meaningful update from
bet770. SBR is investigating.
12/16/2010 08:59 AM
bet770 bonus abuse complaintA
bet770 (unrated) player reports that he had a £400 balance voided for what was alleged to be bonus abuse. The player states that he redeemed
bet770's special £5 bonus deals for a period of 6 months. The player claimed he fulfilled rollover on all promotions.
bet770 reportedly zeroed out his account stating that the player received bonuses from "different language versions" of the website. SBR is contacting
bet770 for more details.
11/27/2010 01:58 PM
bet770 bonus complaintA
bet770 (unrated) player submits a bonus complaint. The player states that he has a balance of €1652.80, with €265 derived from a bonus. The player tells SBR that
bet770 limited him to being able to place a maximum of €30 per week in wagers. The player has €771 left in rollover to meet. SBR is following up on this complaint.
10/6/2010 05:34 PM
bet770 player locked out of his accountA
bet770 (unrated) player has stated that his login has been deactivated. The player has a £353 balance with
bet770. He claims that
bet770 has not answered its support line or e-mails. In a similar complaint, SBR reported that
bet770 removed funds from a player's account and locked his log-in for more than two months.
9/23/2010 11:45 AM
bet770 removes funds from players accountOn September 2nd, SBR
reported that a
bet770 (unrated) player had his locked for two months with no explanation. Today, the player reported that his account was reopened minus €155, and that his limits were set to less than €1.
bet770 has yet to address why the funds were removed.
9/2/2010 12:13 PM
bet770 bonus complaint bet770 (unrated) has limited a player's wager limits to 0. A player wrote in to SBR stating that in June of 2010 he deposited €175 to
bet770 for a 100% cash bonus. He then increased his balance to €514 after making several wagers. With €750 left to rollover, the player states that
bet770 limited his account to a 0 wager limit on the premise that the sportsbook was investigating his play.
bet770 has since failed to offer any explanation to the player or SBR.
bet770 also has a
sportsbook payment complaint on file from July 4th. A player requested a withdrawal of €8142 through Moneybookers and never received payment.
7/4/2010 01:43 PM
bet770 player submits payment complaintA
bet770 (unrated) payment complaint has been reported. On June 15th a player initiated a withdrawal request of €8142 via Moneybookers. The player has not received payment to date. SBR is following up with
bet770 to inquire. Readers with feedback for
bet770, or players with payment issues are asked to submit
sportsbook complaint forms.