Sportsbook Review: BetJamaica

2/7/2012 10:24 AM
12bet enforces unfair bonus rules
12bet Sportsbook (SBR rating D-) is the subject of dispute analyst Justin7's "Are You Serious?" video segment.

12bet Sportsbook is enforcing an unethical rule that allows for the confiscation of bonus + winnings, if a bettor fails to meet rollover in a 30-day period. One such player wrote SBR, detailing that he deposited €1200 for a €230 bonus; the player won €5186, but did not meet the rollover in a one-month timeframe. 12bet voided the bonus and all winnings.

12bet's rules also state that wagers placed at odds less than 2.00 (+100) do not count toward rollover. A 12bet player who would have met rollover (counting favourites) had €3252 in winnings confiscated for not having met rollover soon enough.

A third 12bet player wrote SBR with a wagering complaint. The player placed a soccer match at odds of 1.77 (-129) and noticed that the next day his ticket was adjusted to read 2.77 (+177). Following the settlement of the wager, 12bet voided the play.

12bet's unusual rules are often referred to as "gotcha" rules. These rules are designed to profit from players that unknowingly agree to bizarre and irregular terms. In contract law, such enforcements are rarely upheld. 12bet has been assessed with an opening rating of D-, and is indexed on the SBR blacklist.

Players with feedback or grievances should file a sportsbook complaint form, or write to SBR directly at help@sportsbookreview.com. Additionally, players may dial 1-830-255-4677 to speak with a dispute analyst.

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2/7/2012 08:16 AM
Unibet to acquire betchoice
Unibet (SBR rating B-) Sportsbook has signed an agreement to acquire betchoice. Unibet will enter the regulated Australian betting market. Unibet's acquisition price is £13.6 million; the deal, which transfers 100% of betchoice Corporation Pty Ltd.'s shares, is said not to contain any liabilities. Completion of the deal is still subject to approval by the Northern Territory regulator; this process is expected to be completed before the end of Q2 2012.

Unibet intends to completely rebrand betChoice to Unibet following what they refer to as a "short transition period". Unibet CEO Henrik Tjärnström spoke of the acquisition in an official company press release distributed this morning.


SBR expects Unibet to refine its standards of enforcing house rules as they enter a regulated Australian market. Though Unibet is licensed by the Lotteries and Gaming Authority (LGA) of Malta; SBR has found that operators prefer Malta for its lax positions on player disputes and the ease of setting up shop. Unibet's operating procedure has until this point been to cut off communications with a player determined to be in violation of house rules, and has not been willing to fully satisfy SBR's inquiries in regards to player confiscations, such as in this sportsbook dispute reported in December of 2011.

SBR will attempt to revisit outstanding claims with Unibet, hoping that the company's recent good news will compel it to more satisfactorily address player disputes. | Read the full Unibet press release

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2/6/2012 04:29 PM
betUS bonus dispute resolved; new complaint submitted
betUS (SBR rating D+) has credited $350 to the player whose bonus winnings were confiscated, from SBR's report on January 30th, 2012. The player was labeled non-recreational and had only $383 refunded from an $1,100 balance. SBR spoke with betUS to discuss proration of the player's bonus winnings. betUS reopened the player's account and credited $350. The player is free to request a withdrawal. SBR considers this dispute fairly resolved.

A betUS player has filed a sportsbook complaint. A player tells SBR that he requested approximately $400 more than five weeks ago, and has yet to be paid. SBR is following up on this player dispute.

betUS players with payout complaints are asked to submit a sportsbook complaint form, or dial 1-830-255-4677 during normal business hours to speak with a Sportsbook Review dispute analyst.

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2/4/2012 04:28 PM
VIP Sports player still waits for $500 payment
A former VIP Sports (SBR rating B-) player writes to SBR with a payment complaint. The player says that he was supposed to be sent a $500 check to settle his account with VIP Sports last year. The player has shared communication with VIP Sports that indicates a specific courier method as well as tracking number. This payment was never received. The VIP Sports customer service box is no longer being managed, after the sportsbook (along with sister sites Nine.com and betGameday) shut its doors on 1 August 2011.

On September 5th, SBR reported that GTbets (SBR rating C) would honor all VIP group players' balances. GTbets is a new Curacao based bookmaker managed by former VIP managers and using the VIP servers and software. The sportsbook mirroring VIP is an attempt to capitalize on the good name the brand once held. SBR has confirmed that GTbets has honored more than $35,000 in payments, which was believed to be all outstanding requests. SBR will speak with management concerning the $500 botched check withdrawal.

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2/1/2012 06:00 PM
TowerGaming feedback wanted
A TowerGaming (SBR rating D+) player states that he requested payment of €527 on January 25th to Moneybookers. The player's withdrawal request was cancelled. The player states that on January 31st he requested payment again, and yet to receive his credit. Multiple emails to TowerGaming have went unanswered. SBR is following up on this sportsbook complaint.

On January 20th 2012, SBR reported that a TowerGaming player had winnings confiscated. TowerGaming confiscated €381 from a player on the grounds that the sportsbook's welcome bonus was intended for recreational sports bettors only. SBR is currently discussing this situation with TowerGaming management and will update this report.

TowerGaming players in need of sportsbook assistance are asked to fill out a sportsbook complaint form. Alternatively, players may reach Sportsbook Review by writing to help@sportsbookreview.com or by dialing 1-830-255-4677 during normal business hours.

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1/30/2012 03:43 PM
betUS balance confiscation report
A betUS (SBR rating D+) player claims his winnings have been confiscated. The player wrote SBR stating that he has been labeled a "non-recreational bettor". The player's balance was $1,100, and he claims he has been offered to receive only $383. The player states that his balance was built through normal play. SBR is following up on this betUS sportsbook complaint.

Update: betUS management states that the player's account was closed for steam play, and the funds confiscated were freeplay winnings. SBR is following up with betUS to discuss proration.

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1/26/2012 06:03 PM
YouWin wagering dispute
A YouWin (SBR rating D+) player wagered O106 on the Tulane vs SMU basketball game on 1/25/2012. The player claims the odds were in-line at the time, however the player was only refunded the risk amount for his bet. The player states that YouWin alleged a technical error caused the bet to be declared void. SBR is following up on this sportsbook complaint.

On January 5th, 2012, SBR reported that YouWin confiscated €14,677 from players in 2011.

YouWin Sportsbook is a Malta-based operation that is licensed by WinUnited Ltd. WinUnitedLtd. also powers the non-US Sportsbook.com (SBR rating D-).

UPDATE: Management explained that the match was incorrectly graded as abandoned, and states that the mistake was rectified at 23:29ET and all winning bets including the punter who filed the complaint were properly settled. SBR considers this dispute closed.

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1/25/2012 05:47 PM
betBoo payout feedback wanted
A betBoo (SBR rating D) player tells SBR that he requested a €1,000 withdrawal via Neteller on January 9, 2012. The player states that he has sent four emails without receiving a response. While betBoo has satisfactorily communicated with SBR in the past, management has yet to address the complaint this month. betBoo players with payment feedback are asked to write to SBR, or dial 1-830-255-4677 during normal business hours.

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1/23/2012 05:46 PM
Player vs Sportsbetting.com, Super Bowl wagers dispute
A Sportsbetting.com (SBR rating C) player submits a wagering dispute.

The dispute
The player placed three bets on potential Super Bowl matches. bet one was the over in a New England vs San Francisco SB. bet two was the New England pointspread against the 49ers. bet three was the over in a Super Bowl of Baltimore vs San Francisco. After the conference championship weekend, New England and New York advanced to the Super Bowl.

The player expected his wagers to be voided, as the outcome of the conference championship weekend eliminated Baltimore and San Francisco from the playoffs. He claims to have placed the same future Super Bowl match bets elsewhere, and claims that he was credited his wager amounts back since the teams he bet on would not actually play in the game.

The sportsbook's position
A Sportsbetting.com representative advised the player that since the teams he wagered on will not be playing, that his wagers would be graded as losses following the Super Bowl.

SBR is following up with Sportsbetting.com management to confirm the accuracy of the sportsbook rep's statement. Players that also wagered these Super Bowl bet types are advised to write to SBR.

UPDATE: The player has confirmed that Sportsbetting.com credited his account tonight with the $420.

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1/22/2012 09:56 PM
Doxxbet added to SBR ratings guide
Doxxbet has been added to the SBR sportsbook ratings guide at C.

Doxxbet is headquartered in Malta and holds an LGA gaming license. The company took its first online bet in September of 2007. The sportsbook has servers both in Slovakia and Malta, and runs its marketing out of both places. Doxxbet's managing director Milan Smehyl oversees a staff of fifty. Doxxbet assures SBR that it will allow mediation of player disputes and work with SBR on any player reported issues against the sportsbook.

Doxxbet players with feedback are asked to write to SBR.

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1/21/2012 03:07 PM
Digital Gaming Solutions' (DGS) casino certified for fairness
Digital Gaming Solutions' (DGS) casino has been successfully audited by Jacobson Gaming LLC. Headquartered in San Jose, Costa Rica, DGS is one of the gaming industry's most recognizable softwares. DGS services online sportsbook and casino operators with state of the art betting software and support. DGS clients include industry titan Bookmaker Sportsbook (SBR rating A+).

Jacobson Gaming LLC was founded by Dr. Eliot Jacobson, PhD. The company certifies casino games for fairness and tests the intergrity of software based random number generators. Dr. Jacobson's company issues the Certified Fair Gambling seal to companies that pass an exhaustive auditing process for game fairness, including RNG and statistical testing. Jacobson Gaming has certified software companies across the globe. SBR spoke with both the owner of DGS software, as well as Dr. Jacobson to confirm the successful audit.

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1/20/2012 04:32 PM
TowerGaming winnings confiscation dispute
Two unrelated TowerGaming (SBR rating D+) players claim that their winnings have been confiscated. Each player has a similar account of the sportsbook debiting their balances, allowing only for their deposits to be returned. TowerGaming stated that their welcome bonus was intended for recreational bettors only.

One player shared a transcript that shows "LisaT"—a TowerGaming representative—abruptly disconnecting a chat session.

TowerGaming chat


The two players state that €381 in winnings have been removed. SBR is following up on this complaint.

On 13 January 2012, SBR reported that GR88 Sportsbook (SBR rating D+) was introduced to the SBR ratings guide. GR88 is powered by OddsMatrix, which also runs TowerGaming, Boogiebet, betCave and others. OddsMatrix was first covered by SBR in July of 2009 for its relationship with defunct bookmaker betOnbet (SBR rating F).

Players in need of sportsbook assistance are asked to fill out a sportsbook complaint form. Alternatively, players may reach Sportsbook Review by writing to help@sportsbookreview.com or by dialing 1-830-255-4677 during normal business hours.

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1/18/2012 05:38 PM
betsson confiscates €600 from poker player
betsson (SBR rating C+) has allegedly confiscated a player's €600 balance. The player admits to playing against a friend in the betsson poker room, netting €600. The player claims that the play was legitimate, and not a "chip-dump". Poker chip-dumping is the act of colluding with other players, typically to circulate ill-gotten funds or to move funds between accounts. While chip-dumping cannot be proven 100% of the time, typically a sportsbook will have other circumstantial evidence linking the players beyond their play; an IP address, shared registration detail or similar. betsson has refused to comment on the seizure to SBR, citing data protection. betsson's rating has been lowered to C+.

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1/18/2012 11:41 AM
betsson downgraded from B- to C+

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1/13/2012 06:05 PM
GR88 & betCave - SBR initiates rating coverage at D+

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1/13/2012 03:22 PM
GR88 introduced to SBR ratings guide
GR88 (SBR rating D+) has been added to the sportsbook ratings guide.

GR88 is part of the Merge Gaming poker network. GR88's sportsbook application is powered by OddsMatrix. OddsMatrix is a white-label host that also supports TowerGaming, Boogiebet, betCave, Bulldog777 and others. OddsMatrix was first covered by SBR in July of 2009; betOnbet, which used OM's software, was a slow-pay sportsbook that went off-line without paying players. Oddsmatrix's COO stated that they were never in control of betOnbet player funds. The Linx Media Group—who also went off-line—was reportedly responsible for betOnbet's payment processing.

GR88's website displays a Kahnawake Gaming Commission emblem; deceptive as it is the Merge Gaming network which holds the license, not the GR88 gaming company. GR88 itself claims to be operated by Olympian Trading Limited, a company incorporated in Curacao.

SBR will speak with OddsMatrix management to confirm the extent of the business relationship with GR88.

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1/12/2012 01:51 PM
VIP Sports player never paid balance
On 15 July 2011, SBR reported that VIP Sports (SBR rating B-) would close its doors. The Curacao based bookmaker announced that as of August 1st it would no longer be in business. VIP, along with sister sportsbooks Nine.com and betGameDay.com instructed players to withdraw their funds by that time. Many seasonal players were taken by surprise when logging on for football season and realizing that the VIP brands were defunct. SBR exhausted all avenues in contacting former VIP personnel and eventually procured a statement that players would be paid. GTbets.com (SBR rating C) surfaced the same week, using the same website skin, web server and telephone number as VIP Sports. SBR interviewed GTbets.com and learned that the sportsbook acquired the VIP software, hardware and retained key management. GTbets.com attempted to solicit VIP's former clients into depositing; an attempt to capitalize on the brand and kickstart its own business venture. GTbets.com later agreed to pay VIP Sportsbook, betGameday and Nine.com players that did not request their funds prior to the 1 August 2011 deadline. A total of $45,995 was owed to players and reportedly paid. GTbets assured SBR that it had attempted to contact all players that held unpaid balances with the VIP brands.

SBR has received a new complaint from a player that states he was never paid a $1,590 balance. SBR is contacting GTbets management to discuss the player's claim. VIP Sports players in need of assistance should submit a sportsbook complaint form, or write to SBR directly at help@sportsbookreview.com.

UPDATE 26 Jan 2012: The player's deposit ($1,590) was made in November of 2009. The player does not recall wagering with the sportsbook, and has no further information to document that a balance was maintained at VIP. SBR has asked the player to provide more information, and considers this matter closed.

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1/12/2012 09:28 AM
betIslands maintenance notice
The betIslands (SBR rating B) website will be unavailable shortly today for planned maintenance. Management tells SBR that the site is expected to be back online this afternoon. Players can make wagers by telephone by dialing 1-800-998-8740 during the off-line time.

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1/11/2012 01:49 PM
Sportsbook.com player owed $19,800 since October
A Sportsbook.com (ag) player writes SBR with a payment dispute. The player requested two withdrawals in October 2011 for $9,900 each. Sportsbook.com (SBR rating D-) recently updated their payment time-frame to six to eight weeks. The player points out that he has been waiting in excess of the posted time. On June 3rd, SBR reported that management would attempt to fast-track payment for a player also waiting longer than advertised.

Sportsbook.com moved their non-US players to Global.Sportsbook.com, an operation headquartered in Malta; one that is managed by YouWin Ltd. SBR reported on 28 September 2011 that players with pending wagers had their bets cancelled, an unethical decision that caused a great deal of criticism. Sportsbook.com later redacted its initial letter to players with a few conditions. Sportsbook.com's US operation is based in Costa Rica.

Sportsbook.com (ag) players with feedback or complaints are asked to submit a sportsbook complaint form, or dial 1-830-255-4677 during normal business hours to speak with a Sportsbook Review dispute analyst.

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1/10/2012 11:01 AM
SBR interviews Professor I. Nelson Rose
SBR Forum's Peter Loshak interviews Professor I. Nelson Rose. Professor Rose is one of the industry's foremost experts on gambling law. The interview highlights sports betting within the United States at a state level, as well as the prospect of more online gambling. | Discuss video

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1/9/2012 04:13 PM
GetWin payout disputes
Three GetWin (SBR rating C-) payment complaints have been reported. A total of €1,687 is owed to the players. The player waiting the longest requested €313 on 12 December 2011. GetWin allegedly quoted the player a two to five business day time-frame to receive his withdrawal. All three of the players claim that GetWin is not responding to their payout inquiries. SBR is following up on these complaints.

On 14 December 2011, SBR reported that GetWin Sportsbook was attempting to turn the corner. The Malta-based sportsbook originally debuted in the SBR ratings guide at D-. GetWin players filed complaints regarding confiscations made in the name of "organized betting". The sportsbook claimed that players were guilty of collectively pooling funds to circumvent limits and other account sanctions. GetWin released a statement to that effect on 31 May 2011. The majority of affected players had their accounts reopened. GetWin never fully satisfied SBR's requests. The sportsbook managed to make it through the summer with no additional complaints and was subsequently removed from the SBR blacklist.

GetWin players with feedback are asked to submit a sportsbook complaint form, or write to SBR directly at help@sportsbookreview.com.

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1/7/2012 11:22 PM
betClic confiscates player's balance
A betClic (SBR rating D+) player files a sportsbook complaint. The player tells SBR that he deposited €20 to betClic and increased his balance up to €115. He requested a withdrawal on December 30th, 2011. The player states that after a few days of not hearing back from the sportsbook he noticed his deposit was refunded. The player states that betClic refuses to disclose why the remainder of his balance was confiscated. SBR is following up on this sportsbook complaint.

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1/6/2012 05:19 PM
Centrebet player from Norway owed balance
A Centrebet (SBR rating D+) player tells SBR that he was not paid after the sportsbook closed accounts belonging to Norwegian residents on 14 October 2011. Centrebet set a deadline of 11 November 2011 for player withdrawals from Norway. The player held a balance of 543.34 NOK ($90.5). His last bet was placed during the summer. The player claims that he received no email notification to request his balance. SBR is investigating this sportsbook dispute.

On 21 September 2011, SBR lowered Centrebet's rating to D+ after the sportsbook cheated a player in a live betting dispute. Centrebet suspended a football market on Benefica vs Arsenal mid-match, voiding a player's winning €2,500 wager. Centrebet did not dispute the player's version of the facts or elaborate on its action to SBR.

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1/5/2012 09:29 AM
YouWin Sportsbook confiscates €14,677 from players in 2011
YouWin Sportsbook (SBR rating D+) has confiscated €14,677 from players in 2011. SBR's own Justin7 breaks the complaints down in the below video.

YouWin Sportsbook balance confiscations

YouWin confiscated €3,838 from a player that was accused of suspicious betting. The funds forfeiture was made on January 25th, 2011. YouWin failed to provide clear proof of wrongdoing.

On July 13th, 20011, a player had a balance of €1,120 confiscated with no explanation. YouWin declined to discuss this complaint with the player or SBR.

On September 6th, 2011, a player requested a €1,357 withdrawal. YouWin froze the player's account, then confiscated his balance. No evidence of player violation was shared with SBR.

On October 10th, 2011, a player had his account closed and balance confiscated after making a €642 payout request. YouWin claimed that the player was guilty of clear fraud, but offered no specifics. YouWin claimed that their beliefs were confirmed after a telephone interview with the player....CONTINUE READING.

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1/4/2012 03:29 PM
Topbet back on-line
Topbet (SBR rating D+) Sportsbook is back on-line.

New management acquired rights to the domain, while the betting platform is still powered by Futurebet. Topbet claims to be doing its own processing and utilizing Futurebet for software, hosting and wagering support. Futurebet, which is also known as Gametech/IGS, is an infamous turnkey provider that has stiffed players and sports operators more than $1M.

Topbet has been removed from the SBR Sportsbook blacklist after six years, however SBR cautions readers to be cognizant of the risk playing at brands on the Futurebet platform. Futurebet charges Topbet a monthly royalty to use its services, but is able to shut the operator off at anytime or compromise player account security.

Topbet players that have outstanding claims against the sportsbook should file a sportsbook complaint form.

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1/3/2012 01:08 PM
bet770 resolves £400 claim
bet770 (SBR rating D+) has resolved the sportsbook dispute reported by SBR on January 1st, 2012. bet770 credited the €400 which was inexplicably removed from the player's account. The sportsbook tells SBR that the player has already made a successful withdrawal request. SBR considers the matter resolved.

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1/1/2012 03:45 PM
bet770 adjusts player's balance without providing explanation
A bet770 (SBR rating D+) player states he joined the sportsbook, deposited £1,000 and began wagering. The player states he made several wagers on the Manchester United vs Blackburn game, the Swansea vs Spurs football match, and was expecting his account balance to be £920. Inexplicably, the player claims his balance was adjusted to £520 by bet770, and that his follow-up queries have not been answered. SBR is following up on this sportsbook complaint.

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12/29/2011 12:18 PM
WagerChief update
A betPhoenix (SBR rating C) manager confirms sister site WagerChief's technical outage. SBR is told that the WagerChief website is expected to be back up within one hour. SBR initially reported on the WC outage on December 28th.

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12/29/2011 08:43 AM
betUS player claims no payment since September
A betUS (SBR rating D+) player that requested a $1,000 payment in September claims he still has not been paid. The player tells SBR that his first payout request failed and that betUS' makeup payment was also botched. The player believes he will not be paid and has called betUS a scam in a letter to SBR. This is the third payment complaint of this kind in the last four weeks. SBR is following up on the player's sportsbook complaint.

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12/26/2011 01:43 AM
betPhoenix player submits bonus dispute
Update: betPhoenix restored the player's wagering limits to a reasonable amount. The matter is considered resolved.

A betPhoenix (SBR rating C) player writes in with a bonus dispute. The player tells SBR that he deposited $10,000 and received a $3,000 bonus. He claims to have rolled over approximately $77,000 of the required $208,000. After logging into his account to place an NBA wager, the player noticed that betPhoenix cut his limits to $50 max. SBR will ask the sportsbook to either cut the player loose (paying all winnings + prorated bonus amount) or to restore reasonable limits on the account for completion of the rollover. SBR will update this report.


betPhoenix players with feedback or complaints are asked to submit a sportsbook complaint form, or dial 1-830-255-4677 during normal business hours to speak with a Sportsbook Review dispute analyst.

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12/24/2011 07:46 PM
betAtHome player account locked
A betAtHome (SBR rating C-) player tells SBR that his account has been closed. The player states that he requested a withdrawal after meeting rollover requirements, provided his ID and found that his account was suddenly locked. The player alleges that he held a balance of €865 with betAtHome. SBR is following up on this sportsbook complaint.

On November 14th, SBR reported that an unrelated player also had his account frozen. The player in that dispute claimed to have operated a betAtHome sportsbook account for more than one year, making multiple deposits and redeeming numerous bonus offers. betAtHome alleged that the player's ID appeared to be fraudulent, however BAH was unwilling to discuss the dispute further citing data protection. SBR advised the player to file a complaint through the Lotteries and Gaming Authority (LGA) of Malta.

betAtHome players with feedback or complaints are asked to submit a sportsbook complaint form, or dial 1-830-255-4677 during normal business hours to speak with a Sportsbook Review dispute analyst.

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12/22/2011 08:42 AM
Election odds: Romney the favorite for Republican nomination in 2012
Yahoo Politics forecasts that Mitt Romney has a 65.6% likelihood of victory in the 2012 Republican primary. Fellow candidates Newt Gingrich's chances are declining, while candidates Ron Paul and Jon Huntsman have failed to gain steam. Mitt Romney's chances are attributed to his popularity in Iowa; a key state in determining who will ultimately receive the Republican nomination for President. Yahoo's figures are helped by prediction market data supplied by betfair (SBR rating A-). Curacao based bookmaker Pinnacle Sports (SBR rating A+) has Mitt Romney as better than a 2 to 1 favorite (-221) to receive the nomination, while Canadian bookmaker Bovada.lv (SBR rating A) has Romney at -200.

To win the Republican nomination

• Pinnacle Sports: Romney -221
• Bovada.lv: Romney -200 | Gingrich +450 | Paul +700 | Huntsman +1400
• SBR Points Sportsbook: Romney -250 | Gingrich +500 | Paul +800 | Huntsman +1350

Yahoo Politics:

To discuss the 2012 election, political betting odds and more, swing by the SBRforum Politics & Economics section.

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12/21/2011 10:38 AM
betLatina - SBR initiates rating coverage at C

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12/19/2011 05:46 PM
bet770 slow-pay complaint #2
A second bet770 (SBR rating D+) payment complaint has been reported. A player submitted a payout request on November 24th, 2011 for £200 to Moneybookers. The player states that he has already verified his account and is cleared for payments. After nearly a month, bet770 has yet to pay the player. The player states that he is given only generic replies from bet770 acknowledging that his payout request is processing.

On December 17th, SBR reported that a bet770 player was waiting for a payment of €280 for approximately three months without word on when his funds would be received.

SBR asks active bet770 players with feedback of any kind to write to help@sportsbookreview.com. Players in need of assistance should submit a sportsbook complaint form.

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12/17/2011 03:58 PM
bet770 player submits withdrawal dispute
A bet770 (SBR rating D+) player tells SBR that he attempted to make a withdrawal of €280 after verifying his account with ID documents, but that in the last three months bet770 has not processed the payment. The player states that he doesn't know what to do. SBR is following on the sportsbook dispute.

On November 25th, 2011, SBR reported that bet770 cheated a player on a soccer wager. A player made a £15 soccer wager using a free bet on the match between Nordsjaelland and Midtjylland. The wager type was a halftime/fulltime bet. In a HT/FT bet, a team must win both the first half and the game. In the player's wager, the team he backed won the first half, lost the second half and won the game. When the punter noticed he was credited a loss instead of a win, he contacted the sportsbook to settle the market properly, but bet770 refused to acknowledge the error.

Sportsbook players with feedback or complaints are asked to submit a sportsbook complaint form, or dial 1-830-255-4677 during normal business hours to speak with a Sportsbook Review dispute analyst. Alternatively, players may write to help@sportsbookreview.com directly.

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12/16/2011 01:40 PM
Titanbet reinstates voided wagers for two players
Titanbet (SBR rating C) has reinstated the winning wagers of two players that had their bets voided. SBR first reported on November 28th that Titanbet was alleged to be voiding bets when the line moves against them. Nine players filed sportsbook disputes through SBR stating the practice affected them. Titanbet released the following statement to a player today:


Though Titanbet refuses to discuss player specifics with SBR citing privacy policy, SBR is hopeful that the remaining seven players will receive credit for any winnings which were prevented by Titanbet's heavy-handed cancellations. SBR will update this report.

Titanbet players in need of sportsbook assistance are asked to fill out a sportsbook complaint form. Alternatively, players may reach Sportsbook Review by writing to help@sportsbookreview.com or by dialing 1-830-255-4677 during normal business hours.

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12/15/2011 05:16 PM
betClic solicits losing player as VIP, then limits to €5 after €2,500 deposit
A betClic (SBR rating D+) player writes in with an account dispute. The player signed up with betClic, lost €700 within a week and then received a mailer indicating that he was well on his way to becoming a "VIP" player. The player claims that the email solicited another deposit. The player reloaded €2,500 into the sportsbook and noticed that after attempting to make one bet that his limits had been cut to €5 maximum. In his previous activity with the sportsbook, the player noted that he was able to wager for €500 on a single game.

The player tells SBR that betClic will only allow him to withdraw his €2,500 if he pays a fee. The player argues that he was solicited as a VIP customer , followed through with a deposit and immediately limited. The player had hoped to gain VIP status with betClic for additional bonuses and perks.

SBR is asking that betClic either waive his rollover, restore his wagering limits or waive the withdrawal fee.

Sportsbook players in need of sportsbook assistance are asked to fill out a sportsbook complaint form. Alternatively, players may reach Sportsbook Review by writing to help@sportsbookreview.com or by dialing 1-830-255-4677 during normal business hours.

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12/14/2011 01:28 PM
GetWin Sportsbook attempts to turn the corner
GetWin (SBR rating C-) is a Malta-based sportsbook that has been online since November 25th, 2010. GetWin debuted in the sportsbook ratings guide at D-, as SBR received a number of complaints involving confiscations made from allegedly related players. The players were determined to be guilty of "organized betting", or collectively pooling funds to circumvent limits. SBR released a video warning against GetWin on April 29th, 2011. A full month later, after numerous emails were exchanged with SBR and the involvement of the Lotteries and Gaming (LGA) of Malta, GetWin released a statement on the account confiscations. The majority of closed accounts were reopened and cleared for payment, whilst a small percentage of affected players were alleged to have violated the sportsbook's rules. SBR considered the matter resolved at that time, but cautioned players that the sportsbook's decision to revisit the complaints could have been aided by pressure from the public, SBR and the LGA.

After making it through the summer with no additional sportsbook complaints, GetWin was removed from the SBR scam sportsbook blacklist and assessed with a rating of D+. In the following months, GetWin revamped its terms and conditions and entirely removed the line pertaining to ambiguous/suspicious bets. GetWin tells SBR that they are working to improve their system and rules to be more secure and convenient for players. GetWin conceded mishandling the confiscation complaints earlier in the year and provided an outlet for SBR to discuss future issues with. GetWin's sportsbook rating has been increased from D+ to C-.

GetWin players with feedback are asked to submit a sportsbook complaint form, or write to SBR directly at help@sportsbookreview.com.

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12/14/2011 07:54 AM
Bodog.eu players moving to Bovada.lv
Bodog (SBR rating A) is changing their domain name for US players. Bodog.eu players will be able to access their accounts at www.Bovada.lv. Bodog is in the process of migrating all affected player accounts to the new website. Though the domain itself is changing, Bodog's US players will have the same software, platform, customer service and betting options to choose from. Bodog released a statement to all .eu players this morning addressing the change. | Full Bodog statement

Bodog statement:

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12/13/2011 04:06 PM
Titanbet voids player's football wagers
A ninth Titanbet (SBR rating C) player reports that his wagers have been voided. The Titanbet player states that he wagers primarily on Asian handicap markets, and that a number of bets placed on Stoke City F.C. have been voided. The player states that he was informed the market had changed.

Titanbet has recently made headlines by continuing to unfairly void wagers when the line move againsts them. The unethical act is commonly referred to as "falling asleep at the wheel". Titanbet has referred players to their terms and conditions which cover the accuracy of odds in a general sense. Titanbet management has refused to discuss the player complaints with SBR by citing privacy policy. SBR has pointed out that players who file electronic sportsbook complaint forms authorise SBR to hear otherwise private, account-related details. Titanbet's sportsbook rating was lowered to C on December 2nd, 2011.

SBR covered Titanbet's practices via video to warn punters:

Titanbet players in need of sportsbook assistance are asked to fill out a sportsbook complaint form. Alternatively, players may reach Sportsbook Review by writing to help@sportsbookreview.com or by dialing 1-830-255-4677 during normal business hours.

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12/12/2011 04:00 PM
Smarkets added to sportsbook ratings guide
Smarkets (SBR rating C) is a Malta-based betting exchange. Smarkets opened for business in February of 2010. The Malta-based operation runs marketing out of London, UK, and employs a small customer service staff. The exchange does not accept US players. The exchange makes a profit by charging a commission ranging from 1 to 4% on customer net winnings. The business model is to offer punters a cheaper alternative to traditional vigorish imposed by conventional bookmakers. The CEO and Co-Founder of the company is Jason Trost. SBR posters have thus far reported positive experiences with the outfit. SBR knows of no outstanding Smarkets payment disputes.

Smarkets has been assessed with a preliminary sportsbook rating of C. Players with feedback at the exchange are encouraged to write to SBR through this sportsbook form or via email.

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12/12/2011 03:38 PM
betGrizzly payout feedback wanted
UPDATE: The player reports receiving payment, stating that confusion on how to verify his payout led to him filing his sportsbook complaint.

A betGrizzly (SBR rating D) player reports that he requested a $250 withdrawal on December 7th, 2011. The player was told by manager "Chuck" that funds would be paid via a P2P method the following day. The player states that despite betGrizzly advertising quick payments via that method, he has been unsuccessful in his attempts to receive a hard confirmation on his withdrawal status. The player states that betGrizzly has also yet to deduct the funds from his balance.

On November 22nd, SBR reported that a betGrizzly dispute originally covered four days prior had been resolved. betGrizzly reopened the account of a player whose account was disabled after converting his freeplay starter bonus. The player put in a payout request of $250 but his account was closed thereafter.

SBR will update this report after connecting with betGrizzly management.

Players in need of sportsbook assistance are asked to fill out a sportsbook complaint form. Alternatively, players may reach Sportsbook Review by writing to help@sportsbookreview.com or by dialing 1-830-255-4677 during normal business hours.

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12/9/2011 05:29 PM
betUS sportsbook payment complaint
A betUs (SBR rating D+) player tells SBR that he requested a withdrawal of $800 on October 2nd, 2011. After receiving the payment from betUS, the player tells Sportsbook Review that a banking error caused the payment to fail. The player contacted betUS management who provided instructions for the player to document the botched withdrawal. As of December 7th, payment has not been rendered again. SBR is following up on this sportsbook complaint.

On November 29th, 2011, SBR reported that a betUS sportsbook player hasn't been paid since fall.

betUS Sportsbook players with grievances should file a sportsbook complaint form. Alternatively, players may submit feedback by writing to help@sportsbookreview.com.

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12/8/2011 06:27 PM
Titanbet wagering complaint #8
An eight Titanbet (SBR rating C) wagering complaint has been reported. A player writes to SBR stating that his wagers were voided under the premise that the price displayed on the website was erroneous. The player disputes the reason, pointing out that a free odds service showed that the stake for his match on Teteks Tetovo -11 over Oktomvri Prilep was placed on odds that were in-market. The player states that Titanbet quoted the following section of its fine-print in response to his inquiries:


On December 5th, SBR reported on the seventh known instance of Titanbet voiding action where it does not have the best of it. The practice is commonly referred to as a linesmaker falling asleep at the wheel, or failing to update odds so that they become off-market, as opposed to being wrong to begin with.

Players in need of sportsbook assistance are asked to fill out a sportsbook complaint form. Alternatively, players may reach Sportsbook Review by writing to help@sportsbookreview.com or by dialing 1-830-255-4677 during normal business hours.

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12/8/2011 11:13 AM
betFair downgraded from A to A-

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12/7/2011 05:44 PM
Enterbet player submits withdrawal complaint
An Enterbet (SBR rating D-) player tells SBR that a $2,000 balance held at the sportsbook has been erased. The player claims that he originally requested a withdrawal approximately two years ago, and had written off his chances at ever collecting from the notorious slow/no-pay outfit. Enterbet customer support has claimed to have no knowledge of the funds. SBR is attempting to reach a member of Enterbet management.

SBR receives little feedback from GoTo Entertainment group players. In September of 2011, SBR reported that a betGoTo (SBR rating D-) player who had received only partial payments over the course of the last three years was still owed $2,700 since October of 2011. GoTo group players with payment complaints are asked to submit a sportsbook complaint form or write to help@sportsbookreview.com.

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12/5/2011 08:32 AM
Titanbet cancels seventh player's bet
Titanbet (SBR rating C) has voided another player's wager. The player wagered €118 at the odds of 4.77 at approximately 4AM EST on the football match between Fulham and Liverpool. When SBR checked the odds market of the match, the market had shifted to an average of 3.77. Titanbet has recently developed a reputation for voiding bets where players have the best of it, the oddsmakers at Titanbet are typically slow to adjust markets and will leave an opening number unchanged for hours causing bettors to think its fair game. The act of cancelling wagers whilst referencing bad line policies despite the wager having been in market at one time is described as "falling asleep at the wheel". Titanbet has thus far refused to discuss the growing number of complaints by citing privacy policy.

SBR published a video report on the unethical practice on November 30th.

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12/3/2011 02:26 PM
betOnline247 scams another player
A betOnline247 (SBR rating F) player tells SBR that he has been waiting for an €800 for four months. betOnline247 players have reported not being paid more than €50,000. SBR has more than fifty complaints on file from users that were not paid. The sportsbook was included in the April 16th, 2011 report "Online scams, five sportsbooks to avoid".

Operating out of San Pedro, Costa Rica, betOnline247 claims to be regulated by government of Costa Rica. The claim is not accurate; sportsbooks in Costa Rica are not given gaming licenses nor are their sportsbooks regulated by government officials. betOnline247 targets European customers. The sportsbook was added to the scam sportsbook blacklist by Sportsbook Review.com on May 14th, 2011.

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12/2/2011 02:44 PM
Titanbet Sportsbook complaint #6
A new Titanbet (SBR rating C) complaint has been made by a player that says he had multiple wagers voided. The player has shared an email from Titanbet, which begins by stating that their odds were offmarket by approximately .70. The Titanbet email stated that a market was listed at 1.45 which was intended to be priced at 1.34.

Titanbet Sportsbook: "Since we offer a large quantity of markets on many events, it is impossible to monitor all the markets unless bets are being placed on the and so the wrongly priced market was not noticed until wagers were being placed on it. it was our intention to offer 1.34 and not 1.45."

SBR has confirmed that 1.45 was the fair, average starting price for the match. Titanbet listed the market on Anadolu Efes (a Turkish basketball team) on November 29th at 16:18 at 1.45. The odds were not updated until November 30th at 10:03. A bookmaker penalizing a player for their taking advantage of what's referred to as "falling asleep at the wheel" is considered unethical. This is the sixth Titanbet complaint where a player who had gotten the best of the sportsbook had action voided.

Titanbet support refused to discuss the complaints with SBR, citing privacy policy. SBR is now attempting to reach a member of Titanbet management for comment. SBR published a video warning bettors of the Titanbet practice on November 30th. | Watch the video

Titanbet's sportsbook rating has been lowered from C+ to C.

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11/30/2011 02:17 PM
Heritage Sportsbook upgraded to A-
Heritage Sportsbook (SBR rating A-) placed third in the SBR posters poll conducted last month. The sportsbook by all accounts has handled 4X the growth well so far this football season; Heritage acquired all betJamaica players earlier this year when the A+ rated sportsbook announced that it would close down, Heritage also housed US-based TheGreek (SBR rating A+) players.

Heritage has long been known as being a niche shop, one that was invite-only and catered to their group of VIP players. Heritage Sportsbook's strong point over the years has been its financial strength and ability to process payments at or above the industry-standard in terms of time. Heritage Sportsbook's operation is headquartered in Costa Rica.

SBR has upgraded Heritage's rating from B+ to A-. Heritage players with feedback are asked to write to SBR or post directly in the SBR Sportsbook Industry news section.

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11/30/2011 01:02 PM
betfair player says account was suspended amidst tennis investigation
A high-stakes betfair (SBR rating A) punter tells Sportsbook Review that his account has been locked since March 28th, 2011. The betfair player had a sum of €50,000 risked on an ATP tennis match—Michael Llodra vs Marcel Granollers—which was a normal stake for the trader. Marcel Granollers went into the match in good form and was a slight underdog at +138. After the conclusion of the match, the player states that he received a letter from betfair indicating that the outcome of the match was being investigated. The player states that he wrote betfair multiple times per week asking for an update on the status of the investigation. When SBR followed up with betfair for comment, betfair advised SBR that they could not discuss specifics of player accounts. SBR is asking the player to provide a complete overview of his position on the match. SBR will update this report as more information becomes available.

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11/29/2011 12:59 PM
betUS Sportsbook player hasn't been paid since fall
A betUS (SBR rating D+) player tells SBR that he asked for a $5,000 payment ($2,000 check + $3,000 via a plastic method) on September 18th, 2011. On September 29th, the player asked for an update on his withdrawal status and was told that he was actually sent two checks for $5,000 total. The player followed up again after October 13th and was informed that the checks would be cancelled and that his funds would be placed back into his gaming account. After five days of the funds not being credited to his account, the player says he phoned into betUS and learned that the time-frame for having the funds credited to him increased to 30 days. After 35 more days passed, the player called betUS back and was informed that the third party funds processor had not completed his request and that he should call back for updates after additional time passes.

SBR is following up on this sportsbook dispute. | betUS Sportsbook news

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11/28/2011 06:25 PM
Titanbet voiding wagers when line moves against the house?
Five Titanbet (SBR rating C+) players tell SBR that their wagers have been voided after the line moved in their favor. In each of the cases, SBR has verified that the odds were in-market, thus the bets should have stood.

Titanbet player: "At around 12.00 (local time) on the 24th of November i have placed a bet at 1.75 odds. The next morning when i woke up, my bet was voided and the odds had changed to 1.65. When placing the bet i checked other bookmakers and found the same market with odds between 1.57 to 1.75. This happened 3 times in the last 2 weeks, with them voiding bets and then changing odds to a little difference."

Titanbet support has refused to discuss the specific details of the player complaints, citing their privacy policy. SBR has pointed out that players authorize SBR to discuss their account complaints when filing the electronic sportsbook complaint form. SBR is attempting to go up the ladder to present the disputes to a senior member of Titanbet management. SBR will update this report.

Players in need of sportsbook assistance are asked to fill out a sportsbook complaint form. Alternatively, players may reach Sportsbook Review by writing to help@sportsbookreview.com or by dialing 1-830-255-4677 during normal business hours.

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11/28/2011 02:19 PM
Update: VIPSports.eu dispute resolved
Earlier today SBR reported that a VIPSports.eu (SBR rating C) player had a wager cancelled because the wagering software did not properly enforce limits. The player entered a $460 to win $400 wager on an NHL game Saturday, November 26th. After realizing that the wager was cancelled, the player said he missed out on re-betting the game elsewhere. The player then requested that VIPSports.eu close his account and refund his deposit. The sportsbook obliged and refunded his deposit via Moneybookers, though a $35 fee was charged by the eWallet. SBR followed up with management to discuss both the wager cancellation and withdrawal fee.

Management told SBR that that a software glitch caused the player to be able to place a wager in excess of the limit for residents of his country. The error has since been identified and corrected. Despite his funds not being at risk—as the wager was cancelled prior to the game starting—the sportsbook will pay what he would have won at the intended limits ($60). That amount will be added on top of the $35 fee which the sportsbook says was charged by the eWallet processor unbeknownst to them. SBR considers this dispute closed.

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11/28/2011 02:08 AM
VIPsports.eu cancels players pending bet; says he bet over the limit
VIPsports.eu (SBR rating C), which runs on the BTG Gaming platform along with SafariCasino (SBR rating D+) and Dimeline (SBR rating C), canceled a players pending wager. The game had not yet started. VIP implied that their software did not or was not able to properly enforce limits. The player states that because of their error he missed out on his winning play. SBR will seek comment from management.


VIPSports.eu is run by a former VIP Sports (SBR rating B-) manager in possession of a customer database. The copycat branding is an attempt to capitalize on VIP Sports' industry reputation. Another group of former VIP management and marketing personnel also launched a startup brand after the company closure—GTbets.com (SBR rating C)—and are in possession of the original software, while VIPSports.eu is powered by the BTG Gaming software.

Players in need of sportsbook assistance are asked to fill out a sportsbook complaint form. Alternatively, players may reach Sportsbook Review by writing to help@sportsbookreview.com or by dialing 1-830-255-4677 during normal business hours.

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11/25/2011 01:41 PM
bet770 cheats player on soccer wager
A bet770 (SBR rating D+) player writes to SBR with a soccer wagering complaint. On October 27th, 2011, a bet770 player made a £15 soccer wager using a free bet. The wager type was a halftime/fulltime bet on Nordsjaelland vs Midtjylland. In a HTFT bet, a team must win both the first half and the game. In the player's wager, the team he backed won the first half and lost the second half. When the punter noticed he was not credited a win, he created a support ticket with the sportsbook. To his surprise, a bet770 representative claimed that the bet was settled properly. The player attempted to reason with the representative before filing an official sportsbook complaint through SBR.

SBR reached out to bet770 to correct its settlement of the match, but bet770 balked and provided a link to their terms and conditions which would reportedly show that their definition of a HT/FT bet was applicable. SBR reviewed the bet770 fine-print and found no such policy.

SBR is recommending that bet770 settle the market properly, and credit the player's account £149.

Sportsbook players with feedback or complaints are asked to submit a sportsbook complaint form, or dial 1-830-255-4677 during normal business hours to speak with a Sportsbook Review dispute analyst. Alternatively, players may write to help@sportsbookreview.com directly.

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11/23/2011 06:06 PM
UPDATE
betOnline has completed its audit of player four. The player's account has been reactivated and he is free to continue to play or request a withdrawal of his $65,000 balance.

SBR has received complaints from four betonline (SBR rating B+) poker players that their payouts were on hold while they were audited for suspected chip dumping. The first dispute was resolved amicably. In the second dispute SBR has concluded, and the player has since confessed, chip dumping took place. The third dispute involves a player suspected of being part of a fraud ring. The largest case is from a player with a balance of $65,000, who has been open to review his hand history publicly. betOnline expects to resolve the matter by the start of next week. betOnline, which rarely receives disputes surrounding sportsbook play, recently launched a poker platform that has become instantly popular due to their large player base and players' shrinking online poker options. betOnline plans to expand its poker management and staff to avoid lengthy account audits and add more proactive risk management.

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11/22/2011 07:10 PM
betGrizzly - SBR initiates rating coverage at D

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11/22/2011 06:01 PM
betGrizzly dispute update
The betGrizzly (SBR rating D) dispute SBR reported on November 18th is now resolved. betGrizzly has reopened the account of the player who had his log-in disabled after converting the free starter bonus. The player originally told SBR that he registered for betGrizzly on November 13th, 2011 and proceeded to take his $50 free trial bonus and increase it to $250. After requesting a payout, the player states that his account was closed.

betGrizzly management tells SBR that the player's account is now enabled and that it was temporarily closed after the player demonstrated that he did not want to follow the rules of the freeplay. SBR considers this dispute closed.

betGrizzly has been assessed with an initial rating of D in the SBR Sportsbook ratings guide.

betGrizzly players with payout complaints are asked to submit a sportsbook complaint form, or dial 1-830-255-4677 during normal business hours to speak with a Sportsbook Review dispute analyst.

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11/21/2011 06:09 PM
Mybet sportsbook account dispute
A Mybet (SBR rating D+) player writes to SBR with an account complaint. The player registered to Mybet and made a first-time deposit of €80 before increasing his account to €368.71. The player tells SBR that Mybet refunded his deposit and closed his account after accusing the player of being connected to other account-holders. The player denies the charge.

Mybet is a Malta-based sportsbook. Malta sportsbooks have recently come under fire, as dodgy sportsbook owners gravitate to the country for their lax gaming restrictions. Recent Malta scam sportsbooks include Stryyke (SBR rating F), betOnbet (SBR rating F), and betAfterbet (SBR rating F). Mybet is one of the only Malta sportsbooks not on SBR's scam sportsbooks blacklist. Mybet had a rating of D+ initiated by Sportsbook Review on April 7th, 2011.

SBR will update this report.

Sportsbook players with feedback or complaints are asked to submit a sportsbook complaint form, or dial 1-830-255-4677 during normal business hours to speak with a Sportsbook Review dispute analyst.

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11/18/2011 06:14 PM
betGrizzly player has account disabled after converting free bonus
A betGrizzly (unrated) player writes in with an account complaint. The player registered for betGrizzly on November 13th, 2011. He accepted the free $50 no deposit bonus and completed the advertised 6X rollover. After finishing the rollover, the player requested a $250 withdrawal. The player tells SBR that betGrizzly informed him that he needed to wait a period of 30 days in order to request payment. The player then says that his account was suddenly closed without notice from betGrizzly. The player states that customer service will not reopen his account. SBR is following up on this betGrizzly sportsbook complaint.

On July 29th, 2011, SBR reported that betGrizzly Sportsbook was targeting players promising 100% bonuses. betGrizzly was being promoted by former WagerWeb (SBR rating D-) employee "Chuck".

Players are advised to use extreme caution when playing with unrated online sportsbooks. High bonuses are typically dangled as carrots to reel in new blood but can spell disaster for the house without proper risk management. SBR publishes a comprehensive list of over 1,000 sportsbook ratings in the SBR Sportsbook ratings guide.

betGrizzly players with payout complaints are asked to submit a sportsbook complaint form, or dial 1-830-255-4677 during normal business hours to speak with a Sportsbook Review dispute analyst.

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11/17/2011 06:01 PM
Sportsbook scam alert: Pulsebet & Synbet sportsbook
Pulsebet (SBR rating F) and Synbet (SBR rating F) sportsbook remain online despite a public admission of insolvency. On November 4th, SBR reported that the brands could not pay players.

On August 16th, 2011, Synbet was introduced to readers on TheRxForum gaming portal as platinum sponsors. The unheard of sportsbook claimed to be targeting US-based members, while sister outfit Pulsebet catered to the European market.

On November 1st, 2011, a Synbet employee posted that players would not be paid. The employee attributed blame to processors and urged players to consider alternate actions to recoup their funds. Pulsebet and Synbet players continue to write into the SBR mailbox to document how they were scammed. | Scammed sportsbook players speak out

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11/16/2011 06:35 PM
VIPSports.eu deceptive marketing
VIPSports.eu (SBR rating C) is still making deceptive sales pitches to former clients of the now defunct VIP Sports (SBR rating B-) family. VIPSports.eu is distributing emails suggesting that it is the same as the terminated VIP Sports operation. It is important for players to realize that the original VIP Sports is not back - former marketing personnel are attempting to capitalize on the brand's name by releasing targeted emails to former VIP Sports and Nine.com (SBR rating B-) customers. VipSports.eu is hosted on a different wagering platform, in a different country, with different financial backing and ownership. Players should approach the new VIPSports.eu as an unknown quantity and proceed with caution as with all start-up sportsbook companies.

On November 3rd, 2011, SBR reported that VipSports.eu is the latest licensee of the Safari Casino Group. Safari provides VipSports.eu with wagering software, hosting and processors in exchange for a monthly royalty. Safari Casino Group is most known for powering Dimeline Sportsbook (SBR rating C), betTheGlobe (SBR rating D+), and Safari Casino (SBR rating D+). | VIPSports.eu email to players

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11/14/2011 05:48 PM
betAtHome player has account locked
A betAtHome (SBR rating C-) player writes to SBR that his account has been frozen. The player claims to have operated a betAtHome account for a year and a half - making multiple deposits, redeeming bonus offers and wagering normally. The player claims that after requesting a withdrawal of €415 his account was locked. betAtHome responded to SBR's inquiry by suggesting that the player's ID may have been fraudulent. The player claims to have submitted two, clear copies of the ID and denies that his ID is forged. betAtHome has declined to discuss the sportsbook dispute with SBR further, citing data protection. The player has been advised to file a claim through the Lotteries and Gaming Authority (LGA) of Malta.

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11/12/2011 01:51 PM
betBtw sportsbook alert
A betBtw (unrated) player writes in with a payment complaint. The player deposited funds with betBtw and increased his balance to more than $9,000. The player tells Sportsbook Review that he has been owed $9,135 since July 25th, 2011.

betBtw shares the same web server as betTheWorld.com, formerly rated D+ by SBR. betTheWorld ceased offering sportsbook wagering to customers and transformed into a fantasy wagering site. betBtw shares the same web server as credit sites betUniversal, 247WebToday and AgentsReport.com. SBR attempted to contact betBtw using two known phone numbers—800-689-9922 and 800-816-0751; in both instances betBtw terminated the call after SBR explained the call was in regards to a player payout complaint.

Following SBR's attempts to reach management, betBtw locked the player's account. The player provided SBR with a screenshot showing his outstanding balance. SBR will update this sportsbook report.

betBTW players with payout complaints are asked to submit a sportsbook complaint form, or dial 1-830-255-4677 during normal business hours to speak with a Sportsbook Review dispute analyst.

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11/11/2011 02:59 PM
Sportsbook scam alert: 105Vig player writes in
A 105Vig (SBR rating D-) player writes in. The player tells SBR that he signed up at the mysterious new sportsbook for their $100 free bet promotion, which he lost. 105Vig offered the player a $500 line of credit - the player accepted and increased his balance to $1,654.11. The player asked for a withdrawal on Tuesday, November 8th. On Wednesday November 9th 105Vig contacted the player and stated while manager "Jerry" was not in the office, the representative believed that the player should not be paid due to making negative posts on SBRforum about the company.

On November 8th, 2011, SBR reported that 105Vig was peddling no-deposit bonuses and credit lines. 105vig.com uses an unencrypted login, offers no customer support email address or phone number, and uses HTML to display its sportsbook lines - not industry-grade betting software. SBRforum members reported that the unheard of website offered a $500 credit line if the no-deposit bonus was lost. 105Vig is currently on the SBR sportsbooks blacklist. SBR advises users to avoid the anonymous outfit.

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11/10/2011 04:05 PM
betUS payout dispute
A betUS (SBR rating D+) player submits a payout complaint. The player tells SBR that on October 6th he requested a withdrawal of $1,955. The payment arrived on October 24th, 2011 but was rejected by the player's bank. Following industry standard, betUS requested that the player provide proof of the failed payment. After obliging betUS' request, the player was told that the sportsbook needed to perform a payout trace and that it could take up to ten days. betUS informed the player on November 8th that they needed to place a stop on the payment and that it could be up to 30 days before the player can receive his funds.

While betUS initially approached this payment dispute within the accepted industry standard, betUS veered off course by suggesting that a stop-pay would need to be placed on an already failed payment. The player would have no way to actually redeem payment by using what he was sent as a financial instrument; therefore after complying with betUS' requests, payout accommodations should be made.

betUS Sportsbook players with grievances should file a sportsbook complaint form. Alternatively, players may submit feedback by writing to help@sportsbookreview.com.

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11/9/2011 08:33 AM
Balkanbet now operating as EFbet Sportsbook
Balkanbet (SBR rating C) is now operating as EFbet. The Malta-based sportsbook released a statement to players claiming that the new brand has a renewed focus on product improvement.

EFbet claims to have updated its trading policies to be more player-friendly, added to the number and variety of bets offered as well as rolled out a slick new betting interface. EFbet reached out to SBR to personally highlight the company changes and claims that customer support staff have received new trainings to more efficiently deal with player accounts.

EFbet's sportsbook rating has been upgraded to C. Balkanbet was originally added to the SBR Sportsbook ratings guide at C- on December 17th, 2009. The company has operated since June 7th, 2008. US, Maltese and Macedonian residents are not permitted to create accounts. | EFbet statement on name change from Balkanbet

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11/8/2011 03:55 PM
Sportsbook scam alert: 105Vig peddling no-deposit bonuses and credit lines
Sportsbook scam alert: 105Vig.com (SBR rating D-) is offering bettors a $100 freeplay to try out their website. The sportsbook is hosted on a web-server based in New York and shares the same remote address as a number of
handicapping services.

105Vig.com uses an unencrypted login, offers no customer support email address or phone number, and currently has betting odds on one NFL game this weekend. 105Vig's appears to be powered by basic HTML webpage - not industry-grade betting software. A number of users reported on SBRforum that the unheard of website offered a $500 credit line if the no-deposit bonus was lost. SBR has added 105Vig to the sportsbooks blacklist at D- and advises users to avoid the anonymous outfit.

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11/7/2011 12:08 PM
Legends Sportsbook adds Live Dealer games
Legends Sportsbook (SBR rating A+) adds Live Dealer casino games. Legends Sportsbook has bolstered its lineup of casino offerings by giving players the opportunity to win at blackjack, baccarat and roulette via Live Dealer stream. bettors can chat with other players at the table and watch a female dealer construct each hand with physical cards over the live, high-quality stream.

At the blackjack tables, bettors can wager a minimum of $10 at the lowest stake stable with a maximum of $500 at the high roller's table. Baccarat and roulette players can ante up for a minimum of $5 and maximum of $250 depending on table choice.

Legends management tells SBR that they are proud to add the state of the art games (powered by Global Gaming Labs) to their casino. Legends players are welcome to provide feedback on the games by live chat, email or telephone.

Live Dealer game lobby	Select amount to wager	Select hand action	Hand completed

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11/6/2011 10:32 PM
YouWin Sportsbook tennis wagering dispute
A YouWin Sportsbook (SBR rating D+) player writes in with a tennis wagering dispute. The player wagered €125 on under 19.5 games in the Bartoli vs Garrigues WTA match which took place on November 4th, 2011. With the match tied at one set a piece, Bartoli retired one game into the third set, making Garrigues the victor. The official scoreline read 4-6, 7-6, 1-0 for Garrigues. A total of 24 games were played in the match (the player's wager was under 19.5 games); however YouWin Sportsbook has the following rule pertaining to how retirements affect total game markets:


Despite the wordage of the above rule, YouWin Sportsbook graded the player's wager as a loss. SBR will ask YouWin to correct its settlement for affected players' wagers. | Youwin player comments

YouWin Sportsbook is a Malta-based operation that is licensed by WinUnited Ltd. WinUnitedLtd. also powers the non-US Sportsbook.com (SBR rating D-).

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11/5/2011 01:27 PM
bet33 upgraded from D+ to C-

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11/5/2011 12:09 PM
bet33 Sportsbook upgraded to C-
bet33 Sportsbook (SBR rating C-) has made a number of improvements in the last six months. bet33 has been open to discussing player disputes with SBR, shown the ability to effectively perform risk management and has revamped their business model.

bet33 is a recreational sportsbook where professional players will quickly make the realization that they are unwelcome - the sportsbook is active in marketing and has made strides to improve their image in light of the negative press shouldered due to ownerships previous involvement with Apex Sportsbook (SBR rating F). bet33 has taken care of old Apex debts that it argues were recorded after ownership departed the now defunct sportsbook. On April 26th, SBR reported that bet33 paid an Apex player with a six-year old payment claim.

bet33 has not had a meaningful dispute submitted against them in the past six months - the most recent news was a player confirming a $3,000 payment in June of this year.

bet33 players are not believed to be in danger of being stiffed, though SBR will continue to evaluate the sportsbook's standing and monitor any incoming sportsbook disputes.

bet33's sportsbook rating has been upgraded to C-. bet33 players with feedback are free to write SBR directly, or sound off in the SBR Sportsbook & Industry forum.

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11/4/2011 12:49 PM
Sportsbook scam alert - Synbet.com, Pulsebet.com steal bettors' funds
Synbet.com (unrated) is unable to pay players. The admission of insolvency was made by a company representative on TheRXforum, a forum that advertised Synbet as a platinum sponsor. On August 16th, 2011, head moderator "Wilheim" publicly introduced the unheard of sportsbook to forum users. Synbet primarily targeted US bettors, while sister outfit Pulsebet focused on the European market. The two sportsbooks were hosted on the same server and shared wagering software as well as customer support numbers.

On November 1st, 2011, a Synbet company representative posted that players would not be paid. The 143 word statement, which attributed blame to processors, was the last public appearance from a Synbet representative. Both players and SBR have attempted to contact Synbet and Pulsebet by phone and live support - those channels of communication appear to be offline, although both sportsbooks continue to post lines each day.

Synbet and Pulsebet players have written the SBR mailbox to detail a range of sportsbook complaints, as well as voiced their complaints directly at TheRX. | Read Synbet & Pulsebet complaints

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11/3/2011 06:57 PM
betIslands upgraded from B- to B

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11/3/2011 05:28 PM
betIslands Sportsbook receives rating upgrade
betIslands (SBR rating B) players have continued to report positive experiences with the sportsbook. Much of the positive feedback surrounds General Manager "Jon Kreta", who prides himself on attention to detail and VIP service of player accounts. betIslands is the youngest sportsbook to occupy a top five-slot in the SBR posters sportsbook poll. The biggest hurdle has been website uptime - in June of 2011 the sportsbook experienced downtime due to technical outages within their building. Since that time, betIslands infrastructure and website performance has improved.

As a result of their efficiency, betIslands Sportsbook has received another sportsbook rating upgrade. The last upgrade made on August 5th was posted after SBR verified that the operation is backed by established industry bookmakers. SBR will continue to evaluate customer service and payout feedback as the sportsbook grows. betIslands players with feedback are asked to write to help@sportsbookreview.com; alternatively players may voice their feedback within the SBR Sportsbook & Industry forum.

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11/3/2011 03:41 PM
VIPSports.eu targeting former VIP Sports players
VipSports.eu (SBR rating C) is the latest licensee of the Safari Casino Group. Safari powers VipSports.eu with wagering software, hosting and processors in exchange for a monthly royalty. VipSports.eu distributed thousands of emails Monday morning to former players of the now defunct VIP Sports (SBR rating B-). The VipSports.eu manager was formerly employed by VIP Sports and possesses an original database list of VIP customers. SBR interviewed the owner of the Safari Casino Group/BTG Gaming software company who confirmed powering the new brand.

It is important to note that the original VIP Sports.com went off-line without paying all players. VIP Sports closed its doors faster than seasonal account-holders could react to a notice to withdraw their funds. SBR has assisted those players in receiving payments from another start-up sportsbook with former VIP Sports personnel, GTbets.com (SBR rating C). SBR believes that a significant amount of VIP Sports players remain unpaid.


SBR advises players to steer clear of any VIP associated property.

VIPSports.eu players with feedback or complaints are asked to submit a sportsbook complaint form, or dial 1-830-255-4677 during normal business hours to speak with a Sportsbook Review dispute analyst.

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10/29/2011 04:08 PM
betAtHome locks player account without giving explanation
A betAtHome (SBR rating C-) player tells SBR that his account has been locked. The player reports that his account balance was €880 when betAtHome shut his account down without explanation. The player goes on to state that he had withdrawn from betAtHome in the past and that he had registered his account in 2007. SBR is following up on this sportsbook complaint.

On October 24th, SBR reported that betAtHome was benefiting from sportsbook fraud attempts. A betAtHome player confessed to SBR that he operated multiple accounts with the purpose of scamming the sportsbook in order to receive several first deposit bonuses. The player admitted to having created an additional "5 or 6 accounts" but stated that to his recollection all accounts were net losers. The player in this dispute had a €460 balance confiscated (€300 deposit+€160 in winnings) after betAtHome pieced together the fraud.

betAtHome players with feedback or complaints are asked to submit a sportsbook complaint form, or dial 1-830-255-4677 during normal business hours to speak with a Sportsbook Review dispute analyst.

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10/27/2011 05:47 PM
bet770 player receives €200 of €700 payout
A bet770 (SBR rating D+) player writes to SBR with a payment complaint. The bet770 player tells Sportsbook Review that he requersted a withdrawal of €700 on September 18th, 2011 and that only €200 has been paid to him. The player says that the €200 payment was received on October 7th, 2011 and claims that his ID has already been verified by the sportsbook. SBR has followed up with bet770 to discuss this issue and will update this report.

bet770 was added to the SBR ratings guide on September 24th, 2011. bet770 is a Londonb ased online sportsbook and casino. The gaming site has operated since 2001 under the Group 770 name, most known for Casino777 and related brands. In 2009 the group attained a sublicense for its sportsbook in the Netherlands Antilles, operating under Mandarin Gamin NV Curacao. bet700 Sportsbook has maintained an open line of communication with SBR in discussing player complaints.

Players in need of sportsbook assistance are asked to fill out a sportsbook complaint form. Alternatively, players may reach SBR by writing to help@sportsbookreview.com or dialing 1-830-255-4677 seven days a week during normal business hours

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10/26/2011 11:29 PM
Tipico Sportsbook update
Tipico Sportsbook (SBR rating D-) has restored the account of the player that SBR reported on October 17th. Tipico Sportsbook originally confiscated the player's €2,000 balance on the grounds of 'organised betting', or collaboration with other accounts to circumvent wagering limits. Though Tipico felt its evidence of player wrongdoing was strong, after discussion with SBR Tipico conceded that there was slight gray area surrounding the player's account and that because of that the player would be given the benefit of the doubt. Tipico discussed at length new procedures it is taking to combat limit circumvention and bolster its risk and fraud management, as well as their hiring of personnel to assist in this capacity. With the resolution of this complaint, Tipico Sportsook has no outstanding claims. Tipico Sportsbok's rating has been adjusted from D- to D+.

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10/24/2011 06:25 PM
betAtHome benefiting from fraud attempts
betAtHome (SBR rating C-) has confiscated a €460 balance (€300 deposit+winnings) from an admitted bonus-abuser. A betAtHome player confessed to operating multiple accounts to scam the sportsbook out of giving him several first deposit bonuses. The player tells SBR that he created an additional "5 or 6 accounts" to take advantage of a 100% signup bonus that paid up to €33 on each deposit. All extra accounts were eventually emptied - no withdrawals were made on these accounts. While the player is unsure of specific numbers, he claims to be definite that he has been a losing betAtHome customer overall.

Sportsbooks that offer signup bonuses must protect themselves against customer fraud. Bonus abuse and multi-accounting are prevalent in the industry, forcing sportsbooks to spend a great deal of resources on fraud management, in some cases even choosing to not offer bonuses to certain regions or specific deposit methods. In this dispute, though the player was in clear violation of betAtHome's rules, he did not profit from his attempts to scam the sportsbook - thus, the sportsbook would have no right to confiscate his deposit. The argument could be made that the punishment fit the crime if this player had withdrawn more than he deposited as a result of his multi-accounting scam, but such was not the case in this sportsbook dispute. | betAtHome recent news

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10/19/2011 06:43 PM
5Dimes Sportsbook baseball betting rule changes
5Dimes Sportsbook (SBR rating A+) has updated their baseball betting rules.

Effective October 15th, 2011, professional baseball post season games are not official until a winner is declared. This year, the New York Yankees vs Detroit Tigers playoff game was suspended in the second inning due to weather, before play resumed the following day with new pitchers. As there can be no rain shortened playoff games, 5Dimes has added to their rulebook to add more clarity to how the sportsbook will handle the uncommon scenario in the future. | View the 5Dimes baseball betting rules changes

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10/19/2011 11:16 AM
The risk of playing with poorly rated online sportsbooks
Mike just hit a $75,000 football parlay and already had plans on how he would spend the dough. A 50'' flat-screen was first up - then he was finally paying off the auto-loan he put off for so long. Next was a gift to his parents for putting a roof over his head eight years too long, well past most kids' home expiration date.

One problem Mike didn't account for in all of his planning - he would never see a red cent of it.

Mike made an account at Scam Book Xyz.com. After being on the ropes a few times, down to his last $200, Mike threw up a prayer. Except this was no Our Father; it was a Hail Mary, fourteen-team, NFL Sunday parlay. Chasing that ever elusive life-changing score, Mike won every game. That's when the music stopped and reality set in.

"Hi, I'd like to go about withdrawing my funds. What's the fastest possible manner I can do that?"

"Sir, the notes from management are that your account has been locked and is under review. Until the investigation is complete, no withdrawals are possible on the account, sir. May I assist in anything else?"

Mike's heart sunk in his chest. He had heard all the stories of scam sportsbooks but he blew off the advice of his friends and proceeded to part with his cash every second Friday of the month. After all, he was given a small reload bonus on every deposit. He doled out $300 at a time of his hard-earned, minimum wage paycheck and dreamed of that big score; the life-changer.

Mike would soon come to grips with what amounted to a cold shower. He failed to do his research and ended up with a scam sportsbook that had a history of not paying big winners.

________

The above anecdote is fictional, but it highlights a very real risk of playing with shady bookmakers. While online gambling is typically met with negative connotations in most circles, sportsbook players are no different than investors - from recreational players looking to have a good time, to middle of the pack grinders earning a little on the side to the full-blown professionals: A sportsbook deposit is an investment. Before making an investment to any online sportsbook, a player should consider the following:

How long has the sportsbook been in business?

Many sportsbooks pop up on the grid each year. Sportsbooks aiming to serve US customers typically surface prior to football season. These sportsbooks are at a disadvantage as they are attempting to drum up business in a tight, highly competitive market. To counter the reluctance players have trying out a new sportsbook, these companies usually promise to give away the farm - reduced juice, big starter bonuses plus reload incentives. The best measuring stick a player can use to gauge the safety of an operation is TIME. Any sportsbook can have a successful quarter or year; but can the sportsbook maintain a high level of service, fast payouts and good customer service season after season, year after year? SBR advises players to stick with online bookmakers that have been in business for a minimum of five years.

Are there any serious outstanding claims against the sportsbook?

The value of the internet is how quickly information spreads. A simple Google search of a company often yields relevant information for the player to consider before making his decision to play with an online sportsbook. SBR also provides an outlet for users to discuss sportsbooks without fear of censorship in the Sportsbooks & Industry section at SBR Forum. The SBR sportsbook ratings guide features over 1,000 online bookmakers - from various countries, with different platforms and business models. For a more refined look through bookmakers considered to be among the industry's best, the official sportsbook reviews written by SBR provide thorough operation overviews.

How willing is the sportsbook to discuss disputes with SBR?

A good online sportsbook is no different than any other company in the public eye - they strive to provide good service and to be regarded positively by consumers, knowing that good press leads to more customers, and more customers allow business to grow. One of the aspects that helps shape a sportsbook rating is their communication with SBR. In an industry rife with betting markets, wager types, bonuses and various payout methods, inevitably a dispute will arise where either the player or house is at fault. SBR logs player complaints in its industry news feed and posting forum, giving readers a chance to stay up to date with current online sportsbook news and disputes. Sportsbooks rated B+ and higher have historically been active in discussing disputes with SBR.

Players in need of sportsbook assistance are asked to fill out a sportsbook complaint form. Alternatively, players may reach Sportsbook Review by writing to help@sportsbookreview.com or dialing 1-830-255-4677 seven days a week during normal business hours.

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10/17/2011 05:38 PM
Tipico confiscates €2,000 citing 'organised betting'
A Tipico (SBR rating D-) player reports that a €2,000 balance has been confiscated. The Tipico player tells SBR that he opened his account on October 5th, 2010 and began wagering as normal. After three months of successful play, the player reports that his maximum wager size was lowered to €99. He continued to play, withdrawing through Moneybookers every so often even with the imposed wagering limit.

The player reports that exactly one year after opening his account, he received a letter that his account was being closed on the grounds of "organised betting", or syndicate play - a charge the player denies. | Tipico Sportsbook letter to player

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10/13/2011 06:18 PM
Sportsbook.com player confirms payment
A Sportsbook.com (SBR rating D-) player confirms receiving payment. The player filed a sportsbook complaint through SBR on October 8th indicating that he had been unable to withdraw a balance of $2,500 for four months. The player explained that he had tried through a number of Sportsbook.com (ag) methods, only to stall on each attempt. After SBR contacted management, it was stated that the players funds had in fact been re-sent.

On September 28th, SBR reported that Sportsbook.com moved non-US players to Global.Sportsbook.com - an operation headquartered in Malta and acting as a sublicense to WinUnited Ltd, which powers online bookmaker Youwin Sportsbook (SBR rating D-). Sportsbook.com caused controversy at the time of announcement as its lengthy email to players stated that futures bets would not be honored, a decision which was later adjusted after SBR connected with a Non-US Sportsbook manager. You can read more about the canceled wagers situation in this Sportsbook Review report.

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10/12/2011 02:41 PM
betUS cheats player on halftime wager
A betUS (SBR rating D+) player submits a detailed wagering complaint. The player has shared evidence with Sportsbook Review which suggests deceptive practices on the part of betUS, with respect to a halftime football wager. The player wanted to make a second half wager on the Kansas City Chiefs vs San Diego Chargers match on Sunday, September 25th.

The line offered by betUS was listed as San Diego -7. After attempting to place the bet, a popup appeared indicating that the line had changed. Not thinking anything of it, the player went back to view the line again, refreshed the page and was surprised to see the line still at San Diego -7. The player hard refreshed his browser, and again attempted to place a wager on San Diego -7, and again was greeted by a popup window disallowing the wager due to a line change. After refreshing the page once more, the player decided to enter a $5 test wager on Kansas City to see if that wager would be accepted. The player reports that betUS accepted the wager at +7 for Kansas City, without any notification of a line change. He then immediately refreshed his page and attempted to place a bet on San Diego at -7. The player reports that again, the betUS software indicated that the line had changed. The player repeated this cycle multiple times, placing a total of four bets on Kansas City at +7, taking screenshots of each wager. | Discuss betUS sportsbook

Sportsbook Review's dispute analyst "Justin7" posted a video summary of betUS' tactics:

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10/11/2011 10:00 AM
Sportsbook.com reinstates futures wager
A Sportsbook.com (SBR rating D-) player who was moved over to the operation's new Malta-based website, Global.Sportsbook.com had his futures wager reinstated. The player followed Sportsbook.com (ag) instructions to request his pending wagers be honored. Sportsbook.com initially surprised thousands of non-US based players by sending an email informing them that non-US operations would be moved to the new website Global.Sportsbook.com, which is headquartere in Malta. The players were required to register new accounts to have their balances transferred over. The email stated that all pending wagers, including futures had been voided.

The new operation carries a sublicense from Win United Ltd., the gaming company which powers YouWin Sportsbook (SBR rating D-). Day to day operations are managed by YouWin executive "John", who also discusses player disputes with Sportsbook Review.


Sportsbook.com players with feedback or complaints are asked to submit a sportsbook complaint form, or dial 1-830-255-4677 during normal business hours to speak with a Sportsbook Review dispute analyst. | Discuss Sportsbook.com move

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10/10/2011 06:20 PM
Sportsbetting.com payout complaint
A Sportsbetting.com (SBR rating C) player reports a payout complaint. The player states that on August 6th, he requested a withdrawal of $1,400, which was never received. The amount ended up being placed back in the bettor's account "several times", at which point the player continued to wager and eventually increased his balance to $9,500. The player states that on September 13th, he made a new payout request for that amount and was told that payment could not be made, and that an update would be given. SBR has contacted Sportsbetting.com (ag) management to confirm the player's timeline.

On October 4th, SBR reported a conclusion on the previously documented Sportsbetting.com wagering dispute, where a player's second half wager on the NY Giants vs Arizonal Cardinals football game was canceled during the third quarter. The player allegedly had bet on a second half line that was mispriced by five cents, though management later clarified that the pointspread was out of line by a half-point. After discussing the complaint with SBR, management agreed to credit the player's winnings and correctly settle effected tickets.

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10/7/2011 03:40 PM
Sportsbook.com player submits pending wagers dispute
A Sportsbook.com (SBR rating D-) player who had four pending wagers canceled when the non-US operations moved to Malta writes in. The player tells SBR that he had four pending parlays worth a total of $400 which were voided. On 9/30, SBR reported that players who had wagers were asked to write into Sportsbook Review so that assistance could be provided. The YouWin Sportsbook (SBR rating D-) manager tasked with overseeing the Global.Sportsbook.com operations in Malta informed SBR that players could request to have their futures bets reinstated.

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10/4/2011 05:02 PM
Sportsbetting.com wagering dispute update
A Sportsbetting.com (SBR rating C) manager has addressed the wagering dispute reported by SBR on October 3rd. In that dispute, a player stated that a second half wager on the NY Giants vs Arizona Cardinals game was canceled during the third quarter. The player forwarded an email from Sportsbetting.com (ag) which indicated that the wager was voided due to the correct line being a mere five cents different. The manager who spoke with SBR indicated that the wagering supervisor who made this ruling acted in error, and that effected players would have their winning tickets reinstated. SBR asks Sportsbetting.com players to write to help@sportsbookreview.com with feedback.

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10/3/2011 06:13 PM
Sportsbetting.com cancels bet mispriced by .05 during game
A Sportsbetting.com (SBR rating C) player submits a sportsbook wagering complaint. The player tells SBR that he placed a $550 wager on the NY Giants vs Arizona Cardinals halftime total, which was listed at 21 points -105/-115. The player's wager was on "over", priced at -105. The player claims that after 14 points had been scored in the second half, he received an email message indicating that his wager had been canceled. Sportsbetting.com (ag) cited a line error, claiming that the correct line was 21.5 -110/-110.


SBR is attempting to verify this sportsbook complaint. A sportsbook cannot choose to void a wager if it is allegedly mispriced by a mere five cents. Additionally, the player's claim that the wager was accepted then voided during the game would cement the sportsbook's actions as unjust. SBR will update this report.

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9/30/2011 12:27 PM
Sportsbook.com players with canceled futures, contact SBR immediately Sportsbook.com (SBR rating D-) non-US players update.

SBR has spoken with one of the Sportsbook.com non-US managers, who also manages the YouWin (SBR rating D-) brand, concerning the news that players who were transferred over to Global.Sportsbook.com once the non-US brand moved to Malta would lose their futures wagers. The manager told Sportsbook Review that the decision was made to extend players a conditional offer to have their futures bets restored. Players with canceled futures are asked to contact SBR immediately, either through sportsbook complaint form or by writing directly to help@sportsbookreview.com.

On September 28th, SBR reported that Sportsbook.com redirected its entire non-US player base to register at new website, Global.Sportsbook.com. Sportsbook.com will continue to manage its US players from Costa Rica, while the non-US arm will be operated out of Malta. Sportsbook.com Non-US is licensed under Win United Ltd., the gaming company which powers YouWin Sportsbook. WinUnited Ltd is licensed to operate as a gaming company by the Lotteries and Gaming Authority (LGA) of Malta.

In typical Sportsbook.com fashion, the controversial gaming company announced to non-US players via email that their pending wagers would not be honored. The decision sparked outrage amongst players, as did the announcement that cash bonuses would also be forfeited if a withdrawal was requested within 60 days of the new player accounts creation.

During its long email to players, Sportsbook.com also claimed that it would round up currency conversion so that accounts in dollars would receive more than what the exchange rate dictates. However, on September 30th a player filed a sportsbook complaint through SBR indicating that he believes to be shorted $1,700 after having the transfer made to his new account. The player held a balance of $10,700 at Sportsbook.com. SBR is following up on this player's claim with management, and asks players with similar complaints to contact SBR.

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9/27/2011 05:16 PM
betmotion sportsbook closes player's account in country dispute
A betmotion (unrated) player has written Sportsbook Review with a payment complaint. The player registered a betmotion account on August 29th, 2011 and made an initial deposit of €100. The player tells SBR that his account was closed on September 12th, 2011 and that he was told that residents of Belarus were not allowed to place bets with betmotion. The player goes on to state that his balance of €1,171 has not been credited to his Moneybookers account. SBR is following up on this sportsbook complaint.

The most recent betmotion sportsbook dispute was reported to SBR on August 24th. A player stated that he requested a withdrawal of €292 on July 20th, 2011. The payment request was via Moneybookers. No update has been provided from betmotion sportsbook to SBR.

Editor's update: This complaint has been resolved.

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9/24/2011 01:25 PM
bet770 - SBR initiates rating coverage at D+

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9/24/2011 12:29 PM
bet770 added to sportsbook ratings guide
bet770 (SBR rating D+) is a London based online sportsbook and casino. The gaming site has been operating since 2001 under The Group 770, most known for Casino770, and in 2009 has attained a sublicense for its sportsbook in the Netherlands Antilles (Mandarin Gaming NV Curacao). bet770 players have reported a number of bonus and wagering complaints in the last year. Complaints range from bait-and-switch, or bonus denial, grading time complaints, or poor customer service in situations involving multiple accounts. To bet770's credit, the bookmaker has kept its lines of communication open with Sportsbook Review and to date has not outright stiffed a bettor. bet770 has been assessed with an initial rating of D+ by SBR in the sportsbook ratings guide. Like with all lowly rated sportsbooks, bettors are responsible with understanding the inherent risks involved. bet770's major flaws are its inability to effectively manage its bonus programs to prevent player abuse, and its risk management in identifying suspicious activity. In addition to its sportsbook, bet770 operates a casino, bingo, poker and arcade games platform. bet770 players with relevant feedback are asked to write to help@sportsbookreview.com.

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9/23/2011 03:02 PM
betAtHome shuts down potential bonus abuser
A betAtHome (SBR rating C-) player submits an account complaint. The player tells SBR that she has maintained an account with betAtHome for two years, and recently deposited €400 to play in both the sportsbook and casino. The player tells SBR that she requested a withdrawal of €3,000 one month ago and subsequently had her account blocked. The player tells SBR that it was alleged that three accounts were registered from her computer, all redeeming bonuses. The player claims to have a mobile internet connection that she hypothesizes could have been intercepted by fellow neighbors. SBR is asking the sportsbook to confirm its evidence of multi-accounting, and is following up on the player's deposit. | Recent betAtHome sportsbook news

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9/22/2011 04:49 PM
Sportsbook.com player offered bonus to cancel payouts
A Sportsbook.com (SBR rating D-) player owed $10,200 reports being offered a bonus to cancel his outstanding withdrawals. The player's first payout request was made for $1,250 on July 9th, 2011. On August 25th, that request was cancelled and placed back into his betting account. The player was told that his next payout request would be treated with a higher priority; the same promise given to fellow Sportsbook.com (ag) players that also filed sportsbook complaints earlier this month. The player reports that he made another payout request for the initial $1,250 plus $250 more on August 25th. In addition to that request, the player also has outstanding withdrawals totaling $10,200 which were requested throughout August and into September. The player notes that he has also received the bonus promo emails asking him to cancel his payouts in exchange for a cash bonus incentive. Sportsbook Review has written Sportsbook.com management asking for an update to this complaint.

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9/22/2011 08:59 AM
betIslands adds mobile betting platform
betIslands Sportsbook (SBR rating B-) has rolled out a mobile betting platform. The comprehensive platform allows a full slate of wagering and is said to be compatible with all of the latest smartphones, as well as phones which can process online data. betIslands management tells SBR that this is one of many new features that players can expect from the brand going forward. betIslands was upgraded to B- on August 5th 2011 after consistent feedback from users on payout time, customer service and bonuses. SBR confirmed during the rating evaluation process that betIslands is backed by established bookmakers.



Log into sportsbook Select a Sport Select a line Enter wager Wager confirmation

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9/21/2011 03:55 PM
WagerWeb sportsbook complaint update
The WagerWeb (SBR rating D-) player from SBR's report on August 12th is still owed $2,500. On July 6th, the player filed a sportsbook complaint against the Costa Rica based online sportsbook company WagerWeb, indicating that he had not been paid a $5,000 withdrawal. SBR followed up on the complaint, and eventually received the player's confirmation that half of the payout request was filled by the sportsbook. WagerWeb claimed that the funds were originally sent via a processing method that was ultimately frozen, and believed at the time that there was a chance the player might still receive the first payout.

WagerWeb also claimed that the player communicating with SBR was a third-party, or "beard", acting on behalf of the account-holder. A beard is an individual sports bettors might use to register an account in the name of, whilst still placing the bets themselves. It can be a tactic used to hide ones identity if the original player is a known professional, has a negative history at the sportsbook in question or wishes to avoid being associated with a gaming company. WagerWeb questioned the legitimacy of the email address associated with the player, but declined to delve into specific details.

SportsbookReview is following up with WagerWeb on the player's remaining, unpaid $2,500 balance.

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9/21/2011 02:11 PM
Centrebet cheats player in live betting wager
A Centrebet (SBR rating D+) player placed a €2,500 wager on a soccer match between Benifica and Arsenal on July 6th, 2011. The bet was recorded while Arsenal lead the match 1-0. The player's wager was entered at exactly 19:58:54. A goal was scored at 19:59:50, approximately 56 seconds later. Centrebet then suspended its market at 19:59:51, 57 seconds after the bet was placed. Centrebet accepted the player's wager at 20:00:02, 66 seconds after the bet was played, 12 seconds after the goal was scored, and 11 seconds after Centrebet suspended its markets.

When presented with these facts, Centrebets chose not to dispute them and instead stated that they were irelevant. SBR is continuing to attempt to reason with the online bookmaker. | Cheated Centrebet player speaks out

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9/19/2011 04:43 PM
betGoTo payment complaint reported
A betGoTo (SBR rating D-) player has written SBR with a payment complaint. The player tells SBR that he has received some small payouts over the course of three years from the slow-pay sportsbook and casino group, but is currently waiting on approximately $2,700 since October of 2010. The player reports sending numerous emails to betGoTo to attempt to receive an update on his withdrawal status.

On August 1st, 2009, betGoTo entered the SBR sportsbook ratings guide under slow-pay sportsbook group GoToEntertainment, which is most known for powering GoToCasino, Enterbet, and dozens of similar brands. The group is headquartered in San Jose, Costa Rica, staying below the radar and operating off mailer lists. The family is not believed to have many current active players. GoTo briefly operated out of the betPhoenix (SBR rating C) facility in 2010 before being ejected. During the Go-To stay, betPhoenix paid $10,000 to delinquent accounts.

On December 10th, 2010, a GoToEntertainment group player reported not being paid two Moneybookers withdrawals totaling $5,000. Since then, SBR has received little from GoTo group players. Those with feedback are urged to write to help@sportsbookreview.com, or to submit a sportsbook complaint form detailing their situations. Alternatively, players may dial 1-830-255-4677 during normal business hours to speak with an SBR dispute analyst.

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9/17/2011 03:29 PM
betAtHome accuses player of chip-dumping
A betAtHome (SBR rating C-) player tells SBR that his account has been closed with a €600 balance. The player allegedly opened his account with betAtHome in the beginning of 2011, playing in the sportsbook and poker room. The player had made two small initial deposits of €100. The player tells SBR that he was paid one €400 withdrawal prior to having his account closed with a €600 balance. betAtHome has reportedly accused the player of poker chip-dumping with at least one other account holder, a charge this player denies.

Poker chip-dumping is the act of colluding with other players, typically to circulate ill-gotten funds or as a means of moving funds between accounts. It can be a way to evade an insufficient deposit or to dispose of funds taken from other players. While chip-dumping cannot be proven 100% of the time, usually a sportsbook that brings players up on the charge will have other circumstantial evidence linking the players beyond their play; most times an IP address, shared registration detail or similar.

SportsbookReview is investigating this betAtHome complaint.

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9/13/2011 03:09 PM
betPhoenix correlated parlays wagering dispute update
On September 7th, SBR reported that a betPhoenix player's account was frozen. The player held a balance of $7,226 with the sportsbook. The winnings were derived from correlated parlay play; betPhoenix (SBR rating C) was accepting IF bet wagers for Major League Baseball that gave the player an overwhelming edge against the house. Correlated parlays typically involve a number of high expectation combinations, sometimes including obvious errors like the ability to bet the same team for the first half and game. While the player was unwilling to disclose his complete balance history, he did concede having withdrawn more than what was lost placing the correlated wagers; most recently depositing $326 and withdrawing $850.

betPhoenix confirmed that the player's balance account was frozen and then negatively adjusted to account for the play. The mistake and the inability to identify the error are believed to be attributed to a large reduction in staff for budget reasons. The betPhoenix lines staff is said to be smaller than its been in years.

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9/12/2011 12:54 PM
betDSI Sportsbook: SBRforum poster wins $150,000 parlay
An SBRforum poster has won a life-changing parlay at betDSI Sportsbook (SBR rating A+). The lucky sports bettor placed a seven team, NFL and MLB parlay which included moneylines and pointspreads. The win netted the player $150,000!

SBR: Congratulations on your awesome score! Can you tell us a little bit about your state of mind when you made the seven-team parlay? Was this a normal bet for you, did you place straight wagers on any of the teams? Were you "chasing" as they call it when making this wager?

Winning poster: I wasn't chasing. $5,000 is less than 2% of my bankroll. I do place straight bets once in a while.

Read the rest of the interview here

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9/11/2011 12:03 PM
betOnline experiencing ISP outage
UPDATE: The betOnline website is back online and fully operational.

betOnline (SBR rating B+) users report experiencing downtime. betOnline management tells SBR that their Panamanian internet provider is experiencing temporary issues. Players are still able to enter wagers over the phone whilst the internet hiccup is sorted.

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9/10/2011 01:18 PM
Scam sportsbook alert: Oddsmaker Sportsbook
Oddsmaker Sportsbook (SBR rating F) has confiscated $203,432 from players that were considered "professional" sports bettors. The players had not committed an offense other than being labeled as non-recreational players, according to the scam sportsbook. Oddsmaker players are at the mercy of the scam bookmaker, who spends upwards of six figures annually on marketing campaigns, snail-mail pamphlets and betting brochures. Oddsmaker promotes the image of a financially sound sportsbook able to take on all comers, however the sportsbook ignores industry standard, ethics and reason in dealing with their clients. | Oddsmaker sportsbook scams players

Oddsmaker Sportsbook is an F rated betting company ranked on the SportsbookReview blacklist.

Players in need of sportsbook assistance are asked to fill out a sportsbook complaint form. Alternatively, players may reach SBR by writing to help@sportsbookreview.com or dialing 1-830-255-4677 seven days a week during normal business hours.

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9/9/2011 05:13 PM
betFred sportsbook site unavailable
Edit: The betfred site has come back online.

The betFred (SBR rating B-) website is currently down. betFred is an England based sportsbook that is headquartered in Warrington. The sportsbook has no known mirror or back-up site available and has been unreachable via telephone. SportsbookReview will update this report as more information becomes available.

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9/8/2011 11:05 AM
WSEX Sportsbook payout complaints update
WSEX (SBR rating D-) players are hopeful that the start of the football season will alow the slow-pay sportsbook to get back in the black. WSEX once held a rating of A+ at SportsbookReview in June of 2006. WSEX lost its status as an A-rated sportsbook in April of 2009, and continued to slide through the sportsbook ratings guide until it eventually found itself on the sportsbook blacklist in March of 2011.

WSEX has been the subject of several payment complaint newswires throughout 2010 and 2011. The formerly high-ranked sportsbook was considered one of the industry's most financially sound sportsbooks, even having a hand in the formulation of popular betting exchange Matchbook (SBR rating B). Matchbook officially severred all business ties with WSEX after coming under new ownership, distancing itself from the failing operation.

Sixty-eight WSEX players report $488,233 in delinquent withdrawals. The outstanding requests date back to October of 2009. The last surge of WSEX payouts was recorded during the beginning of the 2010 football season, when WSEX paid $124,617 to players. | Forum discussion: WSEX disputes

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9/7/2011 06:17 PM
betPhoenix correlated parlays wagering dispute
A betPhoenix (SBR rating C) player reports that his account has been frozen. The player holds a $7,226 balance with the sportsbook. The player was placing MLB correlated parlays. SBR is investigating this sportsbook complaint and gathering facts such as the deposit history, wagering history, and most importantly what type of correlated parlay this was. A correlated parlay could involve a number of high expectation combinations, such as an obvious sportsbook error like offering the ability to bet on the same team in the first half and for the game per event. The sportsbook allowing extremely low-risk bets over the long term creates mediation challenges, especially when offered over an extended period of time. The betPhoenix player reports that after logging into his account on September 5th, he was prompted by a message which reportedly stated that he would not be given any action until it was determined "how much you robbed from us".

The sportsbook's mistake and the inability to identify the error early on is likely attributed to the betPhoenix staffing cuts for budget reasons. The sportsbook lines staff is said to be at its lowest in years and to be stretched with added responsibilties. | Forum discussion: betPhoenix dispute

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9/5/2011 07:13 PM
GTbets.com to pay VIP Sportsbook, betGameday, Nine.com players
GTbets.com (SBR rating C) tells SBR that they will honor VIP Sportsbook players funds. GTbets.com is a new sportsbook that surfaced when VIP Sportsbook, betGameday and Nine.com went off-line on August 1st, 2011. GTbets acquired the VIP Sportsbook software, hardware and retained key management. GTbets first came to light when they began spamming marketing offers to former VIP players, which included those account-holders usernames at VIP.

On July 15th, SBR reported that VIP Sportsbook was preparing to cease operations. VIP, betGameday and Nine.com advised bettors via their homepages to request balances prior to August 1st, 2011. However, more than thirty players failed to see the warning on time and reported not being paid their final balances - worth more than $45,000. SBR continued to report that seasonal sports bettors missed the messages, reporting not being called or emailed with a heads up as to the closure of the Curacao based sportsbook family. A VIP manager claimed on August 16th that players in the attached SBR list would receive payment, but that there was no support or accounting team able to service future player claims.

SBR first spoke with GTbets.com Thursday September 1st. Originally GTbets.com was prepared to offer VIP players a deal that if they made their final payout requests prior to October 1st, 2011, they would receive credits to their GTbets accounts and would be fully able to make withdrawals without playing requirements. After speaking with SBR further, GTbets took the restrictions off the good faith gesture so that all players able to confirm their final VIP balances would be able to be credited. | Read GTbets.com statement

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9/3/2011 03:50 PM
VIP Sportsbook players owed $45,995
VIP Sportsbook players are owed $45,995. Thirty-nine players report that they were not paid their funds prior to VIP Sportsbook going offline on August 1st, 2011. The Curacao based operator claims to not have the manpower nor the ability to process additional payouts. The sportsbook company claimed in discussions with SportsbookReview that players were given sufficient notice to access their accounts to initiate their payment requests. Many seasonal sports bettors are logging in for the first time for the upcoming football season, and did not noitce the July notice on the VIP Sports, betGameday, or Nine.com websites. SBR will update this report.

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9/2/2011 07:27 PM
Northbet added to sportsbook ratings guide
Northbet.com (SBR rating C-) is an invite-only sportsbook located in San Jose, Costa Rica. SBR confirmed that a number of former betUS (SBR rating D+) managers are behind the operation. Earlier this year, Northbet paid $15,000 to a player that allegedly forged a cash-transfer receipt by increasing the amount one zero. Northbet communicated with SportsbookReview throughout the dispute. The decision to pay the player vice refunding the actual deposit was made to avoid any unwanted press while the sportsbook was in its infancy, and due to the player legitimately increasing the balance credited via his casino play. Northbet claims to be a stand-alone company that operates a niche business model, with plans to expand its offerings to include fantasy football for customers, as well as a dedicated mobile platform aimed at the latest smart phone browsers. Northbet's marketing team operates out of Montreal, Canada. Northbet only accepts US based registrations.

Northbet players with feedback are asked to write to help@sportsbookreview.com. As with all new online sportsbooks, players are advised to exercise caution. Many sportsbooks run -EV promotions to drum up business and get players to bet on their NFL picks at the start of football season, and could potentially flat-line without adequate risk management precautions.

Northbet has been added to the SBR sportsbook ratings guide at C-. SBR will update this mini-review page as any relevant player feedback or complaints are submitted.

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9/2/2011 11:40 AM
Live betting Sportsbooks video
SBRtv's Peter Loshak breaks down Sportsbook Review's Live betting Sportsbooks list.

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9/1/2011 07:11 PM
betGrizzly sportsbook payouts?
A betGrizzly (unrated) player has filed a sportsbook complaint. The player tells SBR that he deposited to betGrizzly after being lured in by their attractive bonuses, and because he had prior dealings with "Chuck" (formerly of WagerWeb). The player tells SBR that betGrizzly gives out 25% in freeplays per day, and that by his estimation he has received nearly $2,000 in freeplays in his short time with the online sportsbook. After having success with his wagers, the player tells Sportsbook Review that his balance was increased to $4,000. He has been trying to withdraw funds for the last week via a cash transfer service, and has to date not received payment, despite betGrizzly advertising same-day payouts through those methods.

Players are advised to use extreme discretion in choosing which online sportsbook to send their funds to. Unrated sportsbooks just starting out have a high failure rate in this industry. Many of these sportsbooks will promise 100% bonuses or other daily incentives to entice players to play with them over more established sportsbooks. | betGrizzly sportsbook news

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8/31/2011 06:14 PM
VIP Sportsbook players owed $42,345
VIP Sportsbook players report being owed $42,345.

On July 15th, SBR reported that VIP Sportsbook and sister sites betGameday and Nine.com would be closing their doors on August 1st, 2011. A message was placed atop each sportsbook homepage prompting bettors to request their funds by that time. Numerous seasonal sports bettors that did not log-in to see the notice report not receiving any email or phonecall alerts from VIP Sportsbook to withdraw their balances.

On August 16th, "Jay" (a former VIP Sportsbook operations manager) told SBR that the players who filed sportsbook complaints would be paid. However, no mention was made of the sports bettors that have not yet contacted SportsbookReview, or who have not logged into their accounts to recognize the closure. On August 31st, SBR spoke with the VIP manager over telephone and it was stated that while players in the attached list would receive payment, no further payouts would be made. The manager claimed that the VIP Sportsbook office had closed and that there was no dedicated support team or contacts to field player inquiries, it was also stated that the primary reason for shutting the operation down was the difficulty of working with payment processors.

SBR will update this report.

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8/30/2011 09:16 AM
SportsAlive - the online sportsbook down under goes under
In the days following SportsAlive's collapse, reports indicate that bettors are expected to be out hundreds of thousands of dollars. The Australian sportsbook was unrated by SportsbookReview, but held a gaming license with the Australian Capital Territory Government. The license required a security bond of $250,000, though that amount is not believed to be near enough to honor player balances. A HeraldSun report indicates that one bettor alone is apparently owed $110,000. The private company's unexpected closure has been the subject of discussion at SBRforum, in industry topic SportsAlive ceases operations.

Some readers point out that customer funds were supposed to be held in escrow, removed from their day-to-day operations under ACT regulations, however it remains to be seen whether the company was in full compliance of this requirement. A liquidator was appointed to the SportsAlive case on Thursday, August 25th, 2011.

In addition to punters, investors in SportsAlive are believed to be out up to $5 million. The Australian state-run betting agency TOTE Tasmania reportedly held a 25% stake in the betting company. TheMercury reports that a number of private investors were affected, including investor Peter Sidwell who is expected to lose in the neighborhood of $500,000. SportsAlive reportedly turned a profit of $9 million in the past two years. It is currently unknown how SportsAlive mismanaged its asset or was in the position of trading whilst insolvent. Two SBR readers reached out to SportsbookReview, filing SportsAlive sportsbook complaints. | Read SportsAlive complaints

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8/29/2011 05:47 PM
Online gambling expert Nelson Rose interviewed by SBRtv: Part 1
SBRtv's Peter Loshak interviews one of the world's most renowned experts on international gambling law, Professor I. Nelson Rose. In part one of the three part video series, Professor Rose starts off with his general thoughts on the state of online sports betting in the US, and gets a bit into the legalities and mechanics of web domain seizures. Professor Rose also addresses sportsbooks like betJamaica deciding to closedown. | Discuss this video

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8/29/2011 03:07 PM
SBR's online sportsbook email response test
Sportsbook Review (SBR) has launched a new online sportsbook email response test. The seasonal test is conducted prior to the start of each sports year. The test included five football betting related questions and was sent to ten unsuspecting sportsbooks. SBR rates each sportsbook on the test, monitoring the speed of each response, how thorough each sportsbook representative is, and whether or not all questions are answered. View the sportsbook email test results for August 29th, 2011.

The sportsbook email response test is one of many pages that sports bettors may find helpful when determing which online bookmaker is right for them. Other valuable pages might include the SBR sportsbook reviews section, which features a comprehensive review of the top industry sportsbooks, and the SBR sportsbook ratings guide which rates over 1,000 sportsbooks. Another page worth bookmarking is the SBR sportsbook blacklist, the blacklist includes scam sportsbooks that are unlikely to pay players or have openly justified confiscating funds from winning sports bettors.

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8/26/2011 05:20 PM
VIP Sportsbook players owed $31,153
The SBR mailbag is growing with letters from VIP Sportsbook, Nine.com and betGameDay players. The sportsbook family went off-line on August 1st, 2011, and has yet to pay all players.

On July 15th, Sportsbook Review reported that the VIP Sportsbook group was preparing to shut its doors. In that report, SBR relayed the message hung on the VIP websites directing players to request their balances prior to August 1st. Many players never saw the message, however, and currently thirty players report not being paid $31,153. The amount seems relatively small considering that the family of sportsbooks has been online more than a decade, and was once considered an industry titan. While the exact amount of outstanding funds is unknown, SBR has received at least one report per day in the last two weeks of unpaid funds. Seasonal sports bettors were left blindsided by the move, many only logging into their accounts near the start of the football year. Players state that no email notices were sent advising them to request their funds, and that follow-up emails to the VIP support line have went unanswered.

SBR is attempting to make contact with "Jay", a former operations manager with VIP Sportsbook who claimed on August 16th that players would receive their final payment shortly. Jay also addressed the emergence of Gtbets.com—a website hosted on VIP Sportsbook's server, which shares the same layout, customer service numbers—by acknowledging that former employees are behind the venture. On August 15th, SBR reported that GTbets.com was sending marketing emails to former VIP players containing their VIP log-in information. While GTbets.com has not provided official comment on any connection to the now off-line VIP Sportsbook group, the operation is also headquartered in Curacao.

SBR is hopeful that the disconnect between the VIP Group and its former players is attributable to technical challenges following the sites closure and the termination of support mailboxes. SBR will update this report as any of the reported thirty players confirm receiving their funds, or as more non-payment reports surface.

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8/25/2011 04:36 PM
SBR adds Live betting Sportsbooks list
Sportsbook Review has added a top Live betting Sportsbooks list. The comprehensive list features the best eight online sportsbooks that offer live betting to their customers. The list is ordered by potential monetary benefit and not according to SBR ratings.

Live, in-game betting is one of the most popular new ways to wager with online sportsbooks. Live betting allows you to place wagers on events which have already started, and are in progress. There are many reasons to bet in-game. You can increase your position, or hedge your position out of a match. There are many subtleties to in-game betting that present opportunity to the intelligent bettor. Indeed, there are professional players that specialize only in live betting.

One of the factors to consider when selecting a sportsbook to place in-game wagers with is the 'line set' used. A bookmaker turns a profit by setting a surcharge, or “juice” behind each line set. The lower this charge is, the more attractive to punters. A standard -110 line set is known as a 20-cent line. A bookmaker using a standard -110 line requires a player to risk $110 for the chance to win $100 when the price is Pick’em. The extra $10 is the vigorish. Live betting sportsbooks typically configure their line sets between 20 and 40 cents. A 20-cent line has a house edge of about 4.5%, whereas the player is giving up an average of 8.3% versus a 40-cent line.

In addition to showing the respective bonuses and line sets offered by each sportsbook, the live betting chart includes wagering limits, frequency, sportsbook software and mobile betting support.

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8/24/2011 07:08 PM
betmotion sportsbook payout complaint
A betmotion sportsbook (unrated) player has filed a payment complaint. On July 20th, 2011, the player requested a withdrawal of €292. The payment request was to be filled through Moneybookers — one of the most popular withdrawal methods for online sportsbook players — but as the player details, no payment has been made to him. The player has grown increasingly anxious over the state of his withdrawal request as he has read other betmotion news reported by SBR.

On July 28th 2011, a betMotion player claimed that his account was unfairly shutdown. The player reported having a €1,741.97 balance and that his requests for support went unanswered. The complaint remains outstanding.

Players with betmotion feedback are asked to write to help@sportsbookreview.com

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8/23/2011 06:46 PM
VIP Sportsbook players owed $29,063
Twenty-five VIP Sportsbook (SBR rating B-) players report being owed $29,063. The players did not request payment of their account balances prior to the August 1st, 2011 deadline imposed by VIP. On July 15th, SportsbookReview reported that the VIP Sportsbook group announced that it would be closing. While VIP management initially told SBR that players were given ample notice to initiate payout requests, several players have reported that they were not given any heads up.

On August 15th, SBR reported that Gtbets.com (SBR rating C) surfaced targeting VIP Sportsbook Group players. GTbets.com shares the VIP Sportsbook server, customer service numbers and website skin. In addition, players forwarded marketing mailers which contained their VIP username and passwords. VIP Sportsbook operations manager "Jay" told SBR on August 16th that VIP, Nine.com and betGameday have nothing to do with GTbets. The manager confirmed that former employees are now working on the site.

SBR will update this report.

Players in need of sportsbook assistance are asked to fill out a sportsbook complaint form. Alternatively, players may reach SBR by writing to help@sportsbookreview.com or dialing 1-830-255-4677 seven days a week during normal business hours.

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8/22/2011 06:16 PM
Mybet sportsbook dispute
A Mybet sportsbook (SBR rating D+) player tells SportsbookReview that he made a payout request for €6200 on August 16th, 2011 through Moneybookers. The player reports that he was told that there were technical issues within the payouts department that prevented Mybet from willing his withdrawal. The player was told that he would receive his funds by Monday, August 22nd but has not yet been credited.

While only waiting for four business days, the player has grown apprehensive over the state of the D+ rated Mybet, a Malta based operation that has confiscated winnings in the past after alleging account theft. SBR urges bettors to use extreme caution when choosing to deposit with lowly rated sportsbooks with troubled histories. SBR is following up on this player's sportsbook complaint. | Mybet sportsbook news

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8/21/2011 04:28 PM
VIP Sportsbook balance holders asked to write to help@sportsbookreview.com
Three new players have written Sportsbook Review to launch complaints against VIP Sportsbook, Nine.com and betGameday. The three players are owed $1,030, $900, and $600 collectively. Each player reports that no notice was delivered to their registered email address informing them of the VIP Sports group closure. VIP management initially told SBR that players were given multiple notices each, in addition to the prominent ad atop its homepage prompting bettors to withdraw their funds. The players point out that they are seasonal bettors who were unaware of the closure, and that they discovered the closure when trying to access their accounts for the NFL preseason.

SBR last heard from a VIP manager on Tuesday August 16th. The manager stated that players who did not request their balances in time would be paid once financial processes completed allowing VIP to send a final wave of funds. None of the 18 players on SBR's list have yet reported payment. The players are owed $12,183. SBR will update this report.

Players in need of sportsbook assistance are asked to fill out a sportsbook complaint form. Alternatively, players may reach SBR by writing to help@sportsbookreview.com or dialing 1-830-255-4677 seven days a week during normal business hours.

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8/19/2011 04:42 PM
Superbook.com sportsbook withdrawal complaints
A Superbook.com (SBR rating D-) player tells Sportsbook Review that he asked for an $1,800 withdrawal on July 10th, 2011, and a $650 withdrawal on July 20th, 2011. Neither of the players requests have been paid by the Sportsbook.com skin, Superbook.com. SBR is following up on this sportsbook complaint.

Sportsbook.com recently made SBR's front-page online sportsbook news section for their cancelation of $7,030 in winnings from a player that had requested exclusion from Sports.com months prior. Sportsbook.com management has yet to address that complaint with SBR dispute analyst "Justin7". Sportsbook.com has a long history of unethical and unjust confiscations of winning players, the most noteworthy of such negative adjustments was the voiding of more than seven figures worth of "correlated parlay" winnings. Sportsbook.com's software accepted wagers that the sportsbook said violated house rules, and the sportsbook adjusted the balances of winning players after the bets were both accepted and grading, leading to their placement on the SBR sportsbook blacklist at D-.

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8/18/2011 04:37 PM
VIP Sportsbook update
Since SBR's last VIP Sportsbook update on August 16th, an additional two users have reported that they held balances which have not been paid as of August 18th, 2011. The players did not request their funds prior to the August 1st deadline set by VIP Sports after the company closure was announced. VIP Sportsbook, Nine.com and betGameday are currently off-line. The total amount of outstanding funds owed to users is now $10,876.

A VIP Sportsbook operations manager claimed that the players who did not request payment in time would receive payment. SBR has followed up to inquire on whether accommodations would also be made for players that did not contact SBR not VIP Sportsbook to arrange to be paid their final balances. SBR will update this sportsbook report as more information becomes available.| VIP Sportsbook players outraged

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8/17/2011 04:11 PM
betRoyal Sportsbook player's payout attempt
A betRoyal (SBR rating D-) player tells Sportsbook Review that he is attempting to place a withdrawal for $700 via a cash transfer method. The player has allegedly been waiting five days for the funds to be removed from his online sportsbook wagering account. The player reports that he has called betRoyal posing as a potential signup and that he was told that withdrawal amounts are removed from accounts within three hours during the normal working day, with payment subsequently made in one day per either of the cash transfer methods. The player tells SBR that he called betRoyal's bluff and pointed out that he has been waiting longer than what's advertised by the sportsbook. The player's first deposit to betRoyal was for $25 in January of 2011. He estimates that in his time wagering with the online sportsbook that he has lost in the neighborhood of $1,000. The player reports that this is his first payout request to date. While not yet officially considered a slow-pay, betRoyal's dodgy service highlights a tactic atypical of a D- rated sportsbook — both failing to honor its listed withdrawal times and not removing funds from a player account until the minute the funds are ready to be dispatched, prompting the bettor to battle the temptation of losing his balance prior to payment.

SBR will update this sportsbook report if this betRoyal withdrawal attempt turns into a slow-pay situation. SBR generally considers slow payment to be two weeks+ after the quoted time-frame.

The most noteworthy complaint against betRoyal sportsbook occurred in July of 2008, when a player filed a $500,000 claim against the company. The complaint surrounded a group of players who were invited by betRoyal management four years prior to trade prices and betting odds at betRoyal against other online sportsbooks. The player's invested deposits of $86,000 eventually earned a balance of $586,000. In the week preceedeing SBG Global's (SBR rating D-) acquition of betRoyal, the betRoyal website was taken off the servers and when it returned -- the $586,000 was removed from the account. After a thorough review of available facts, SBR concluded that betRoyal erased the winnings in order to take its labilities off the books prior to selling to SBG Global.

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8/16/2011 02:27 PM
VIP Sportsbook says players will be paid
A former VIP Sportsbook (SBR rating B-) operations manager has contacted Sportsbook Review today stating that players who did not request payment in the allotted time—the August 1st deadline—would be paid. The manager explained that the two individuals SBR had communicated briefly with were no longer servicing exiting VIP players inquiries and that their mailboxes were not being monitored. The manager stated that he would be contacting players on SBR's list to inform them that they would be paid soon. SBR questioned VIP as to the relationship with GTbets.com (SBR rating C), the newly surfaced sportsbook that shares VIP servers, software and customer support. The manager denied a business overlap from an ownership perspective, but conceded that former employees of VIP Sports are managing the new brand.

Players that did not request payment from VIP Sportsbook prior to the August 1st deadline where VIP Sportsbook, Nine.com and betGameDay announced their closure are advised to write to help@sportsbookreview.com with their account usernames and balance information.

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8/16/2011 09:15 AM
Sportsbook.com player speaks out against his winnings theft
The Sportsbook.com (ag) player from SBR's August 15th report has spoken out about the $7,030 in winnings which were confiscated from him. The player tells Sportsbook Review that he began playing with Sports.com in late 2008, and had racked up more than $10,000+ annually in losses to the company. In January of 2011, the player demanded Sports.com exclude him from the sportsbook due to problem gambling.

On August 11th, 2011, the player deposited $1,000 with Sportsbook.com (ag) and proceeded to win more than $7,000, bringing his account balance up to $8,030 in under 24 hours. The player was then told that due to Sportsbook.com (ag) having acquired Sports.com's players and forcing an official merger months earlier, his winnings would be nullified due to the self-imposed problem gambing ban. The player points out that when he wagered with Sports.com, there was no obvious connection or relationship between the two companies, and that his account signup and deposit were allowed. The player's $1,000 in funds were at risk as the sportsbook accepted all his bets, and only after he increased his balance to $8,030 was his account suspended. The player tells SBR that as of August 16th, 2011, his deposit had not been refunded. SBR dispute analyst "Justin7" has not been provided comment from Sportsbook.com management yet.

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8/13/2011 03:51 PM
VIP Sports, Nine.com, betGameday downgraded from B+ to B-

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8/13/2011 02:43 PM
VIP Sportsbook players await their final payment
Twelve VIP Sports (SBR rating B-) players report being owed a total of $8,432. The players did not initiate a withdrawal prior to the VIP deadline of August 1st, 2011. Sportsbook Review reported on 7/15 that VIP Sportsbook, along with sister sportsbooks Nine.com and betGameday would be closing their doors. Management has not provided a time-table on when the players who did not request their balances in the allotted time can expect payment. SBR will update this report as more information becomes available.

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8/11/2011 06:55 PM
bet770 player submits account complaint
A bet770 (unrated) player tells Sportsbook Review that he made a withdrawal of £420 on July 20th. On August 3rd, the player reports receiving £70 from bet770; the equivalent amount of his initial deposit. The player claims that after sending multiple emails bet770 has not elightened him on the reason for the deposit refund. SBR is investigating this sportsbook complaint.

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8/10/2011 03:17 PM
VIP Sportsbook update
VIP Sports tells SBR that all future bets were refunded to players on July 1st, 2011. VIP launched notices via its family of sportsbook websites and email asking bettors to withdraw their balances before the operation closed doors on August 1st, 2011.

Three players have written to Sportsbook Review stating that a total of $1,700 was not paid to them as they had not responded to VIP's notice to withdraw funds by the given deadline. SBR is discussing these players situations with VIP management asks all bettors who have not received balances held at VIP, Nine.com or betGameday to write to help@sportsbookreview.com with their account usernames and balance information.

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8/9/2011 07:23 PM
betUS player submits withdrawal complaint
A betUS (SBR rating D+) player tells Sportsbook Review that he requested an $1,137 payout on July 18th, and has yet to receive his funds. The payment method the player was slated to receive carried a ten business day time-frame. After faxing in account information after the payment window passed, the player was told the delay was caused by "new payment methods" that are being tried out prior to the upcoming football season. SBR is following up on this sportsbook complaint.

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8/8/2011 02:33 PM
VIP Sports, Nine.com, betGameday payment feedback
On July 15th, Sportsbook Review reported that VIP Sports (SBR rating B+) and its sister sportsbooks would be closing on August 1st, 2011. VIP displayed a note atop its webpage asking players to request a payout prior to August 1st, 2011. SBR has received two letters from players that were not aware that the sportsbooks were headed off-line. These players have not been contacted yet with instructions on how to proceed with requesting their funds. SBR has followed up with VIP support about these inquiries and has specifically asked what will happen to pending future bets in the system. SBR will update this report.

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8/5/2011 06:33 PM
betIslands upgraded to B-
betIslands was added to the SBR Rating Guide in March of this year. Since, SBR has had the opportunity to test the sportsbook, collect user feedback, and speak with majority owners. The veteran ownership group is respected within the industry. betIslands has excelled with customer support and timely withdrawals. SBR will continue to monitor and evaluate the sportsbook as volume rises with popularity. Players' biggest complaint for the newly launched betIslands site thus far has been website uptime, with two instances of hosting downtime during this baseball season. betIslands management assures SBR that network upgrades have addressed this concern. betIslands users are encourage to submit feedback to SportsbookReview.

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8/5/2011 06:27 PM
Free NFL Football Handicapping Contest: Beat The Prick 2011 now OPEN!
Beat The Prick 2011 Contest registration is now open. Contestants must make four college and NFL picks per week to try to outscore The Prick. One of the four picks will be a best bet "moneyball" worth twice as much as a normal play. 50,000 SBR points will be divided among players who Beat The Prick each week and $10,000 will be divided to those who outscore him overall during the 15 week contest. The first place finisher will earn $5,000. Players can sign up at SBR Contests. Cappers needing assistance or have questions should wite to Forum@SBRforum.com, or visit the 2011 Beat The Prick contest thread.

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8/4/2011 03:05 PM
betIslands upgraded from C+ to B-

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8/3/2011 12:25 PM
EasyStreet targeting former betJamaica, Greek, betEd, VIP customers
EasyStreet (SBR rating D) is sending promo emails to players offering a 35% cash signup bonus. While the email is titled "Attention all Greek and betJamaica Clients", the opening lines also address former betEd, Nine.com and VIP Sports players. EasyStreet's promo mailer states that the sportsbook has no intent of leaving the US market.

Prior to each football season, all online sportsbooks begin to pump up their marketing and bonuses in an attempt to retain or reel in customer business for the coming pigskin year. Players are advised to avoid lowly rated sportsbooks with histories of unfairly dealing with players. In addition to the already established sportsbooks, many fly-by night scam attempts are made by rogue operators in possession of industry mailing lists. While EasyStreet Sports is not designated as a blacklisted sportsbook, its poor rating is largely attributed to the theft of $46,000 from a winning casino player accused of robot play. | EasyStreet spams former sportsbook players

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8/2/2011 08:00 PM
StanJames account complaint
A StanJames (SBR rating B) player writes to SBR with an account dispute. The player tells SBR that he has been a StanJames user since May of 2011, placing daily bets for a period of three months prior to having his account closed. An email was sent to the user on July 2nd, 2011 informing him that his account was closed with a 0 balance. The player disputes this, claiming that he has records indicating that he held a €2,600 balance. SBR is looking into this sportsbook complaint.

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8/1/2011 08:02 PM
Update: QuickSilver Sportsbook headed offline?
A QuickSilver Sports (betQS) player reports being unable to access his account. The player's balance with betQS is $7,378.

On July 21st, SBR reported that betQS was no longer offering live help, telephone or email support. QuickSilver users have reported being owed more than €32,000 for over one year. QuickSilver is currently rated D- by SportsbookReview. Sportsbooks rated from D- to F are included in the SBR Sportsbook Blacklist.

QuickSilver players with feedback are asked to write to help@sportsbookreview.com.

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7/29/2011 07:08 PM
betGrizzly sportsbook targeting players with 100% bonuses
betGrizzly (unrated) is soliciting player deposits advertising 100% signup bonuses. betGrizzly is being pushed by former WagerHub (SBR rating D-) and WagerWeb (SBR rating D-) employee "Chuck". Chuck's position is listed as customer service advisor in the betGrizzly homepage. An SBRforum user reports that a telephone sales pitch was made to him by Chuck, and that originally the plan was to bring on players to off-line domain "betChuck.com". betChuck has been suspended by its host for nonpayment.

Players are advised to use extreme caution when choosing to play with newly established sportsbooks. High bonuses from unknown sportsbooks can often lead to player headache come withdrawal time. SBR will update this report as more information is learned about betGrizzly.com.

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7/29/2011 06:30 PM
betfair payout complaint
A professional betfair player (SBR rating A) requested payment of $3,100,000 in February of 2011. To date, the player has received only $600,000. SBR has confirmed the outstanding amount is legitimate through betfair, and covered the issues surrounding the withdrawal status in the below video report.

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7/28/2011 06:52 PM
betmotion player has account disabled
A betmotion (unrated) player submits a complaint. A player has written Sportsbook Review claiming that his account which held a €1,741.97 balance has been shutdown. The player claims to have written multiple emails to betmotion following the account closure searching for answers. SBR is following up on this sportsbook complaint. | betmotion sportsbook complaints

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7/27/2011 08:58 AM
bet24 players victims of electronic data theft
Nordic betting Limited, which operates bet24.com, has sent an email to all account-holders informing them of an electronic security breach. bet24 was infiltrated by an unknown number of persons with access to the sportsbook databases. bet24 returned SBR's inquiries this week expanding on the letter sent to players where it was stated that personal information including account passwords were compromised for as many as two full years. |

SBR: When did it first become apparent that individuals were in possession of customer data, and how do we know that customers registered after fall of 2009 weren't effected?

bet24: Very recently we have been informed by the police authorities, following an arrest on their side. We have also made us aware that several other companies have experience unlawful intrusions and data were found with the arrested persons. We have no information to indicate any unauthorised access to our database or breach of our security systems since December 2009, and we have no reason to believe that accounts registered after 31 October 2009 are affected in any way. | Read the rest of the bet24 interview

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7/26/2011 09:44 AM
betPhoenix player receives balance following Moneybookers Request
A betPhoenix (SBR rating C) Moneybookers player confirms payment. The player originally asked for a £2000 payment via Moneybookers in March of 2011. betPhoenix suggested the player open a Neteller account at the time of the withdrawal request but the player was unable to use that option. After continued discussion, betPhoenix ultimately suggested that the player settle for a different payment method and agreed to asses the same lower would-be fees of Moneybookers. The player reported receiving £2,110 today.

betPhoenix has been inconsistent with eWallet payouts over the course of the year. The issues first started in the second-half of the 2010 football season. The downward spiral led to four rating adjustments since February. Users report $30,654 in delinquent pending payouts.

UPDATE: There are no longer outstanding Moneybookers complaints on file.

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7/24/2011 10:16 AM
Heritage Sportsbook Letter to new betJamaica and TheGreek Players
Player balances were moved from betJamaica to TheGreek yesterday morning. Heritage Sports management has offered reassurances to these players and asked SBR to share this letter with readers. Heritage Sportsbook (SBR rating B+), like betJamaica, has been online for over 8 years maintaining a high SBR rating. See Full Letter and brief Q&A

To Our New Clients from The Greek and bet Jamaica,

We hope the transition has gone well for you. I know we had a hiccup or two, but if you have any issues whatsoever please contact us. We are here to make sure you are comfortable.
This was not a “slam-dunk” decision on our part. As you know we have an existing client base that we are very protective over but The Greek was very persuasive in wanting to find a good home for you all and so we gave his companies all of our invitations this year.

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7/23/2011 05:50 AM
betJamaica to close today; TheGreek no longer booking US players

betJamaica Players
After 8 years betJamaica will close its doors. Non-US account holders will see their accounts moved to parent sportsbook, TheGreek (SBR rating A+). If the player already has an account at TheGreek balances will be merged. The remainder of betJamaica players will be moved to Heritage Sportsbook (SBR rating B+).

TheGreek's USA-based players
Accounts held by players within the USA will be moved to Heritage Sportsbook. Yesterday SBR spoke with the owner of the Jamaican group, The Greek, who stated that he personally guarantees player funds and withdrawals of these balances through Heritage Sports. Players with balances are free to play or withdraw their funds from Heritage as if accounts were still at TheGreek or betJamaica. Players will be asked to acknowledge the account transfer to Heritage when they log in to their accounts at betJam or TheGreek. | Forum Topic

Edit 6:30 AM: All pending wagers, including prop futures, will be honored and transferred with balances to Heritage Sports.

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7/21/2011 02:23 PM
QuickSilver Sportsbook headed offline?
Quicksilver Sports (betQS) is not currently offering live help, phone or email support. In addition, the sportsbook's signup page is currently not functional. Sportsbook Review received a new non-payment complaint from a QS player that requested a $2,500 payment via C2P on September 8th, 2010. The player tells SBR that he is also unable to access his account. SBR hung a notice inside the Sportsbook & Industry subforum today asking former players to verify whether or not they could log-in to their accounts. betQS' hosting switch has not yet been turned off, suggesting the sportsbook is not delinquent with hosting payments, or its plug has yet to be pulled.

QuickSilver players with feedback are asked to write to help@sportsbookreview.com. QuickSilver players have reported being owed over €25,000 for more than one year. QuickSilver is included in SBR's scam sportsbook blacklist.

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7/20/2011 03:31 AM
betfair users report downtime
UPDATE — betfair is back online after scheduled maintenance.

betFair (SBR rating A) users have reported an hour of downtime.

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7/19/2011 06:58 PM
betAfterbet victim writes in
A betAfterbet (SBR rating F) player who lost £500 when the scam sportsbook went offline on March 3rd, 2010 has written in to Sportsbook Review. The player's hopes for redeeming his £500 were dashed when betAfterbet had hit one year of being offline without resurfacing. A lone settlement was reported from a betAfterbet player on May 10th of last year; a user reported receiving 75% of his €533 balance.

SBR received a total of 53 sportsbook complaints from betAfterbet players who have never recovered the €40,000+ in funds owed to them.

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7/18/2011 12:04 PM
betClic - SBR initiates rating coverage at D+

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7/18/2011 08:52 AM
Legends upgrading sportsbook software
UPDATE: Players are now able to place wagers through the Legends website.

Legends (SBR rating A+) is undergoing a software upgrade. The Legends website will be taken down at approximately 10:00AM EDT while the upgrade takes place. Management tells SBR that they expect the entire process to take a few hours. Players will be unable to wager by phone during this time. The software upgrade will include new features like showing bettors the exact cents of their wagers without rounding.

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7/17/2011 11:06 AM
IASbet player submits account complaint
An InternationalAllSports (IASbet, SBR rating C) complaint has been received. A player tells SBR that he has been owed a balance of approximately €800 for more than twelve months. The player claims that IASbet no longer accepts bettors from Romania--his country of residence-- and that in light of this, he has been put through the ringer to verify his identity. The player says he provided a copy of his credit card, a bank statement, birth certificate and national ID card in addition to paying for some of the documents to be notarized. Sportsbook Review is following up on this account complaint.

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7/16/2011 09:19 AM
betPhoenix slow-pays update
A betPhoenix (SBR rating C) player reports payment. On May 1st, 2011, the player requested a €689 withdrawal via Neteller. The payout was not paid in the quoted time-frame of 10-14 business days advertised for eWallet payments. After emailing and going to betPhoenix live chat everyday for the better half of two months, it was suggested that the player accept an alternate payout method. The player agreed that he no longer wished to wait for Neteller, and reported receiving payment on Friday, July 15th, 2011.

Since SBR's last betPhoenix report four weeks ago, an additional five slow-pay complaints have been reported. Players report waiting for $34,102, with the earliest payout request made in mid-March of 2011.

SBR advises players be persistent and to contact betPhoenix CS on a daily basis, noting a desire to be paid an alternate method to avoid the now extreme eWallet payout delays. Players may ask to speak with "Tino", the individual now responsible for handling the management of the betPhoenix day to day operations as well as overseeing the payout department. betPhoenix players with payment disputes are asked to fill out a sportsbook complaint form.

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7/15/2011 10:37 PM
VIP Sports to close August 1st, 2011
VIP Sports (SBR rating B+) has announced it will close on August 1st, 2011. VIP Sports and sister sportsbooks Nine.com and betGameday.com each display a note atop their homepage asking players to request a payout within the next two weeks. SBR is following up with VIP to ask what will happen with pending futures bets, and to inquire on who players should contact if their funds are not requested prior to the August 1st closure date.

VIP Sports history
VIP Sports has long been a player favorite, with a reputation of catering to their "VIP" customer base by offering personalized rewards programs. VIP Sports was based in the Dutch Antilles, operated by parent company Stockdale Investment Ltd. VIP Sports was listed on the London Stock Exchange in 2005, and continued its prominence by acquiring the MyBookie Group which included Nine.com and betcom.com. VIP Sports also acquired the English Harbor Casino Group in November of 2005. In the spring of 2006, VIP Sports announced a full year gross profit of more than $80M, citing a 26% growth from 2005. VIP Sports lowered it's profile in the fall of 2006, deciding to no longer accept new player registrations from the United States on the heels of the UIGEA act. VIP Sports continued to operate a well-run sportsbook for the next six years. Its next major announcement came in January of 2011, when the sportsbook announced that its grandfathered Washington State players could no longer maintain accounts with VIP, amidst legal questionmarks surrounding players from that state.

Players with any questions pertaining to their upcoming withdrawals for VIP Sports or any sister sportsbook should write to SBR at help@sportsbookreview.com. SBR may also be reached by phone during normal business hours at 1-830-255-4677.

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7/14/2011 03:09 PM
betDSI website issues
UPDATE — DSI management tells SBR that the site is back to full strength.

The betDSI (SBR rating A+) website is currently having intermittent issues causing page slowdown. DSI management has told SBR that site access is expected to stabilize soon.

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7/14/2011 12:50 PM
Bodog licensed by UK Gambling Commission
Bodog sportsbook (SBR rating A) is now officially licensed by the UK Gambling Commission to offer betting services throughout the United Kingdom. Bodog is the first industry bookmaker to be in compliance with new regulations that will require online sportsbook operators to attain a license for each European jurisdiction they wish to serve. | Bodog UK CEO commentary

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7/12/2011 06:49 PM
bet770 payout complaint
A bet770 (unrated) player tells SBR that he has requested €603 at least four weeks ago, and has yet to receive his funds. The player has allegedly provided all required documents necessary to complete his withdrawal. bet770 has replied only with generic updates stating that his payout time depends on their payment processors. SBR is following up on this sportsbook complaint.

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7/11/2011 12:14 PM
CentSports users report payout delays
CentSports is a free rewards site that gives bettors .10 starting bankrolls as well as additional cash if third-party referral programs are completed. CentSports does not facilitate deposits.

Two CentSports website users contacted SBR stating that they were not paid their rewards checks within the listed time-frame of two months. The players have been waiting for their payout for five and twelve months respectively. | CentSports player comments

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7/7/2011 07:00 PM
Unibet wagering dispute
A Unibet (SBR rating B-) player claims that three soccer wagers were canceled 24 hours after the event. The player wagered a Gold Cup soccer match between Cuba and Mexico.

The player tells SBR that he placed three wagers on Cuba under 0.5 goals for $1000 each. The player alleges that two bets were priced at 2.1 whilst the remaining wager was 2.05. He points out that Sportingbet offered odds of 2.0 at the time, suggesting that the odds were in fact in-market.

SBR is following up on this Unibet sportsbook complaint. | Unibet account complaints

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7/6/2011 06:46 PM
Sportsbook.com confiscates $1,359 in player's winnings
UPDATE — Following SBR's inquiry, Sportsbook.com (ag) management stated they would leave the player's account inactive whilst paying the earned winnings. Sportsbook.com cited an alternate reason for concluding bonus fraud had taken place.

A Sportsbook.com (ag) player deposited $457 and received a 50% cash bonus. He made three totals wager before having his account closed with a note that his deposit would be refunded to him. The first wager risked his entire $685 balance and took his account balance up to $1,816.

The player tells SportsbookReview that the next day he placed an additional wager, before changing his mind and betting the opposite side to limit his loss on the game. Sportsbook.com flagged the activity as bonus abuse and stated that the player would receive only his initial deposit back. | Sportsbook.com statement

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7/5/2011 02:49 PM
betOnSports settlement checks
Two betOnSports players reported receiving 4.63% of their balances today. The players were issued a cheque via the mail attached with a letter from Antiguan liquidators. The letter specified that the enclosed payment must be cashed by September 28th, 2011. | betOnSports settlement notice

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7/4/2011 03:51 PM
betExpress sportsbook offline
betExpress Sportsbook has shutdown. betExpress management tells SBR that the sportsbook was powered by Oddsmatrix—which offered a full turnkey solution—and its players have been moved to Guts.com (unrated), also under the Oddsmatrix platform. The betExpress homepage indicates that players will be contacted by email with instructions on how to access their accounts.

Players with balances at betExpress are asked to contact SBR.

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7/3/2011 10:16 PM
Posters sportsbook poll results
The June 2011 SBRforum Posters Sportsbook Poll has concluded. Each SBRforum member with 25 posts or more was invited to cash their vote for their top three favorite sportsbooks. Pinnacle Sports ranked in at number one overall, with betJamaica, 5Dimes, TheGreek, and Bookmaker rounding out the top five.

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7/1/2011 06:49 PM
betUS player payout complaint
A betUS player submits a payout complaint. The betUS player tells SBR that he requested a $360 payout on April 20th, 2011, and has not received his funds. The player was allegedly quoted a 30 business day time-frame to receive the funds. After following up with betUS, the player claims that he was told it is in the accounting department's hands. SBR is following up on this sportsbook complaint.

On May 24th, 2011, SBR reported that a betUS player was paid following a complaint filed two weeks prior. The player in that withdrawal complaint requested a $1,935 payout on April 14th and was given a 7 to 10 business day time-frame to receive his funds. After obliging the sportsbook's requests to produce documents confirming his identity, the player confirmed receiving payment within two weeks of filing his complaint with Sportsbook Review.

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6/29/2011 02:09 PM
betOnline247 downgraded from D- to F

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6/29/2011 02:06 PM
betPhoenix downgraded from C+ to C

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6/29/2011 09:06 AM
betIslands & ABC Islands experiencing website difficulties
UPDATE — All sites are back online.

The Jazz Sports building, which hosts a number of sportsbooks including betIslands (SBR rating C+), ABC Islands (SBR rating C-), and Jazz Sports (SBR rating C-) is again experiencing technical difficulties. On June 14th, 2011, SBR reported that the building suffered a power outage and all sportsbooks were temporarily off-line. Today, sportsbook players are redirected to backup sites when attempting to access each sportsbook homepage.

SBR will update this report.

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6/28/2011 02:07 PM
bet33 player reports payment
A bet33 (SBR rating D+) player reports payment.

The bet33 player tells SBR that following a $500 deposit, he increased his balance to $5,000 after making forty MLB picks. On June 27th, the player tells Sportsbook Review that he requested and was paid a $3,000 withdrawal via cash transfer. bet33 was recently removed from SBR's sportsbook blacklist after settling player debt which originated from Apex Sportsbook in 2005.

Players with bet33 feedback are asked to write to SBR.

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6/26/2011 01:29 PM
Costa Rican scammers look to profit from industry shakeup
Sportsbook Review has learned that at least two readers received phone calls demanding payment from alleged Costa Rican attorneys. The scammers attempted to piggyback off the recent betEd closure, claiming that the players had to pay a penalty imposed by the CR government for depositing into the sportsbook. A measley $787 was requested from one player. The scammers threatened that if payment was not received, the players information would be made available to United States authorities.

It is not uncommon for mailing lists to be sold by rogue sportsbook employees, or for an employee gone bad to pocket customer data to setup a scam. Players are urged not to engage in any transactions with third-parties that claim they are attorneys or Costa Rican authorities - these are scams.

The only relevant federal law with respect to online gambling is the UIGEA bill passed in 2006, which makes it illegal for banks to knowingly process online gambling transactions. A player funding or making bets with a sportsbook is not covered in this bill. Players with any concerns over the legality or tax requirements of online wagering should seek legal council. | Sportsbook player targeted by CR scammer

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6/23/2011 05:58 PM
betPhoenix downgraded from B- to C+

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6/23/2011 05:01 PM
Online sportsbook Oddsmaker theft totals $203,432
Oddsmaker (SBR rating F) has confiscated $203,432 from players that were considered ''professional sports bettors''. The latest $4,000 theft was reported to Sportsbook Review on June 21st, 2011. | Oddsmaker scam report

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6/21/2011 12:26 PM
betIslands upgraded from C to C+

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6/21/2011 10:51 AM
betIslands sportsbook feedback
betIslands sportsbook (SBR rating C+) players have submitted positive feedback in forum topic, 'betIslands Sportsbook'. Players have commented that the Costa-Rica based sportsbook has extended good customer service and prompt payouts since coming under new ownership, and being assessed with a sportsbook rating earlier this year.

betIslands is run by Jon Kreta— the former manager of WagerChief (SBR rating B-)—and is stationed in the Jazz Sports Group facility. Jazz provides betIslands with hosting, wagering and IT support. betIslands processing is run independentantly -- SBR has confirmed that betIslands is backed by established bookmakers. betIslands rating has been increased to C+.

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6/20/2011 01:15 PM
betEagle sportsbook changes domain name
betEagle (SBR rating D+) is the latest sportsbook to change its domain extension to .ag. Online sportsbook operators concerned over the status of .com domains are now rolling out .eu, .ag, .cr extensions as these addresses are believed to be beyond the reach of legal authorities. | betEagle notice

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6/16/2011 09:47 AM
betsson acquires betsafe sportsbook
Swedish bookmaker betsson (SBR rating B-) has officially acquired betsafe. betsafe—a Malta-based operator—held a rating of C in the SBR sportsbook ratings guide. betsson reportedly spent €32.5m in acquiring all shares of betsafe (corporate name Artic Invest SA). As part of the deal betsafe will also receive future payments during 2011, which amount to a revenue share relative to the development and growth of the betsafe base. | betsson and betsafe history

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6/14/2011 01:43 PM
Sportsbook posters' poll update
SBRforum posters are asked to cast their vote for the best bookmakers. The poll remains open through June 2011 and will be indexed atop the SBR Posting Forum at the conclusion. Currently, Pinnacle Sports, bet Jamaica, The Greek, 5Dimes, and Bookmaker occupy the top five slots. Vote here!

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6/14/2011 01:17 PM
Jazz building, which hosts betIslands & ABC Sportsbook, experiencing technical issues
UPDATE — The Jazz Sports Group websites are back online.

The Jazz Sports Group facility currently has a power outage, and backup power equipment has also not been functioning properly. SBR spoke with betIslands (SBR rating C) management, who asked SBR to pass on their apologies to players. Management also tells SBR they are working with a local power company to resolve the issue, but currently do not have a time-line for when the three websites—betIslands, JazzSports, ABC Islands—will be back online.

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6/11/2011 01:13 PM
Comeon Sportsbook bonus complaints
ComeOn (unrated) sportsbook players report bonus complaints.

ComeOn is a Malta-based sportsbook which caters to the European market. Scam sportsbook operators often choose Malta base their operations due to the country's lax online gaming regulation. Previous scam sportsbook companies Stryyke (SBR rating F), betOnbet (SBR rating F), betAfterbet (SBR rating F) were based in Malta. | ComeOn sportsbook bonus complaints

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6/10/2011 04:35 PM
VictorChandler voids €897 in winnings, closes player account
VictorChandler (SBR rating B) has voided €897 from a player's account. The player's winnings were derived from live-betting. | VictorChandler complaint

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6/9/2011 02:56 PM
GetWin sportsbook releases statement on account complaints
Getwin Sportsbook (SBR rating D-) has released an official statement regarding the account shutdowns of sixteen players suspected of what was called organized betting. | GetWin statement

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6/8/2011 05:20 PM
betPhoenix payouts update
Update — A new $2,500 slow-pay complaint has been filed. A player tells SBR that he requested a $2,500 payout via Moneybookers on April 14th, and has not received payment. betPhoenix was lowered from C+ to C on June 29th, 2011.

A new betPhoenix (SBR rating B-) slow-pay report has been made. A player states that he requested $916 via Neteller on May 2nd, and has yet to receive his funds. betPhoenix advertises both Neteller and Moneybookers as withdrawal options, though players are not being paid within the advertised payout times. The betPhoenix banking page lists a 10-14 business day time-frame for eWallet payments. In total, seven betPhoenix players report being owed $18,345.

betPhoenix has recently underwent a software change. The betPhoenix sportsbook and racebook platform are now powered by Digital Gaming Solutions (DGS).

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6/8/2011 01:17 PM
betEd sportsbook bailout watch - day 19
betEd players funds have been up in the air since May 25th, 2011. betEd Sportsbook had its domain seized by US authorities in connection to a federal indictment for money laundering and violating portions of the UIGEA law passed in 2006. | betEd sportsbook bailout?

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6/6/2011 07:22 PM
betAtHome account complaint
A betAtHome (SBR rating C-) player submits an account complaint. The player says after winning €3,000 and making a withdrawal request, he provided a drivers license and passport copy to validate his account. The player claims his account was then blocked and that he has not been given an update from betAtHome. SBR is following up on this sportsbook complaint.

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6/5/2011 09:53 PM
Free Handicapping Contest registering at SBRforum
A free $1,000 handicapping contest is registering at SBR Contests. The $1,000 Free CAP-OFF will feature MLB, CFL and WNBA. SBR Contests is the proprietary contest platform offered to SBRforum community members. The contest software allows forum members to create handicapping challenges, leagues and tournaments. | Free betting Contest details

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6/4/2011 01:21 PM
Oddsmaker robs player of $2,000
Scam sportsbook Oddsmaker has not relented in its campaign of theft. The F rated sportsbook once made a name for itself by entrapping players with convoluted bonus rules, using a variety of reasons to justify confiscating rolled over winnings. Oddsmaker would tell players that making a lone parlay wager out of hundreds of wagers would cause that player to lose his balance.

In September of 2010, Oddsmaker mailed a $100 promo to players prior to the upcoming football season. A player who accepted the offer and rolled over the $100 thirty times had his balance zeroed after making a payout request. The player was guilty of making one lone exotics wager after he was well on his way to completing the playing requirement.

Oddsmaker adds rule to confiscate winnings from "pro" players
Oddsmaker—being a pioneer of scam sportsbook tactics—was the first to justify seizing winnings from players that were too sharp for their liking. The industry standard for recreational player seeking sportsbooks would be to close that player's account and honor his winnings. Oddsmaker has decided though that it makes better business sense to openly steal from players, and to date has confiscated $199,132 from players whose only mistake was beating the house.

Sportsbook Review mediator 'Justin7' met personally with Oddsmaker sportsbook managers in Las Vegas during Super Bowl weekend to discuss the growing number of player complaints. Oddsmaker at the time claimed that it was interested in improving its public image and vowed to work with SBR to fairly resolve sportsbook disputes. Following that meeting, Oddsmaker did not honor its promise, instead Oddsmaker continued its assault on their customers.

Oddsmaker banks on the image created by their very elaborate marketing campaigns, fliars, pamphlets, coasters, Oddsmaker spends seven figures annually on financing such endeavors according to former business associates. Oddsmaker's theft is believed to be fueled by nothing more than pure greed, the sportsbook has a large customer base and records substantial growth each year due to their aggresive marketing strategies. | Oddsmaker player robbed of $2,000 speaks out

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6/2/2011 05:50 PM
betHorizon Sportsbook reopens under Heritage Sports platform
betHorizon Sportsbook is now accepting player registrations. On May 10th, SBR reported that betHorizon was acquired by Heritage Sports (SBR rating B+). Heritage Sports is an invite-only sportsbook that offers what it considers VIP-level service to their handpicked members.

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6/1/2011 02:14 PM
Highly rated sportsbook offers to cover betEd balances in full
On May 25th, 2011, Sportsbook Review reported that betEd Sportsbook closed its doors after losing its domain following charges of money laundering and violating US banking laws. SBR is monitoring a potential betEd Sportsbok bailout. | betEd Sportsbook report

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5/31/2011 04:21 PM
GetWin sportsbook addresses theft complaints
On April 4th, SBR reported that GetWin Sportsbook (SBR rating D-) confiscated the winnings of eight players. GetWin accused the players of organized betting. | GetWin Sportsbook statement

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5/28/2011 08:34 AM
betEd sportsbook players lose their account balances
Letters from betEd players who lost their account balances when the sportsbook went off-line continue to hit the SBR mailbox. betEd was a small, recreational sportsbook that had a good financial track record. betEd had a controversial past however due to "gotcha" rule enforcements in select account disputes.

betEd reportedly had the largest involvement with a bogus processing company setup by US authorities to entrap online sportsbooks. betEd allegedly had a number of bank accounts frozen which severed their ability to make payments. betEd has not responded to SBR inquiries or been able to document the amount of funds withhold, and has to date not written their customer base with an explanation for why sufficient funds were not in reserve in the case of a doomsday scenario.

The other online sportsbooks named in the federal indicment on March 23rd continue to operate as normal under new domains. The US continues to go after .com sportsbook domain names, prompting leading industry sportsbooks to alternate to the .ag and .eu endings, which are presumably beyond the US grasp. | betEd forum discussion

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5/27/2011 10:45 PM
betPhoenix payouts update
Seven betPhoenix (SBR rating B-) players report payment delays. The players are owed $20,445, with the earliest request being made in mid-March of 2011. SBR expects betPhoenix management to give a weekly update regarding the eWallet players payout statuses this week.

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5/25/2011 11:24 AM
betEd Sportsbook out of business
BREAKING NEWS UPDATE - SBR TV's Judie Russell is on location outside betEd headquarters.
On May 23rd, SBR reported on sportsbook domain seizures which effected seven gambling websites. betEd reportedly had the largest involvement with a bogus processing company setup by US authorities.

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5/24/2011 04:01 PM
betUS complaint update, new sportsbook complaint
The betUS (SBR rating D+) player from SBR's May 12th sportsbook report has been paid. | New betUS sportsbook complaint

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5/24/2011 01:17 PM
betEd downgraded from C+ to C

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5/23/2011 06:03 PM
Bookmaker statement on domain change
Bookmaker (SBR rating A+) has changed their domain name to www.Bmaker.ag. The original domain (Bookmaker.com) was seized along with seven other gambling websites—including industry sportsbooks betDsi.com, betmaker, and beted.com—by US authorities pursuing banking violations.

Bookmaker has provided an official statement on the move which is posted below, as well as on SBRforum.

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5/19/2011 07:11 PM
Online sportsbook bonuses to avoid
SBR suggests that players avoid unproven sportsbooks that promise bonuses which sound too good to be true. Players should consider whether or not a promotion figures to be profitable for the house before parting with their funds.

The sportsbook betODog.com (unrated) is sending emails advertising a 100% signup bonus for first time deposits. betODog has the look of a price-per-head shop yet it takes signups as well as gives bettors a phone number to call for wagering and customer service. betODog is hosted on the same server as RockStarbets.com, which lists the same telephone number. A review into the two domains suggests that betODog is being marketed ahead of the second brand.

On March 18th, Sportsbook Review reported that betbanks sportsbook was promoting a 25% signup bonus with no rollover. SBR cautioned players to avoid outfits that offer such irregular bonuses.

For a list of sportsbooks that have scammed players with bonuses and by not paying winnings, check out the SBR scam sportsbook blacklist.

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5/19/2011 10:03 AM
betPhoenix account dispute, slow-pays update
A betPhoenix (SBR rating B-) player with a balance of $2,659 reports that his account has been frozen since December of 2010. The player tells SBR that he is being accused of placing bets for an account-holder that was previously banned for having a debt against the house. The player has conceded that he had a relationship with the third-party, but claims that his account action is his own. betPhoenix has been unable to produce actionable evidence showing that the player specifically signed up, deposited, and wagered for the banned third-party. The sportsbook and player claim that each other are unreachable by phone, and have remained at a standstill. SBR has requested that betPhoenix unlock the account in the absence of evidence establishing guilt.

betPhoenix players continue to report difficulty being paid via eWallet. To date, there are five outstanding withdrawals totaling $18,735. The earliest payout request was made in mid-March of 2011. The most common complaint of betPhoenix players is the way the sportsbook enforces the one payout per week restriction. betPhoenix lists a 7-10 business day time-frame for e-wallet payment, though does not allow players to request additional withdrawals until after a given request is filled. Players have pointed out that this tactic essentially triples the one payout per week time-frame.

SBR will update this report. | betPhoenix player feedback

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5/18/2011 04:17 PM
Oddsmaker scam, player reports winnings theft
An Oddsmaker (SBR rating F) player reports that his winnings have been stolen. Oddsmaker confiscated $4,500 from the player on the grounds that he was a professional sports bettor. | Oddsmaker scam explained

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5/17/2011 08:00 PM
betIslands upgraded from C- to C

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5/16/2011 06:47 PM
bet33 family upgraded from D- to D+

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5/15/2011 07:03 PM
betUS account complaint
A betUS (SBR rating D+) player claims that he deposited $150 to place a wager. After winning the wager, the player discovered his account was suspended. The player claims that betUS informed him that his deposit would be refunded. SBR is investigating this sportsbook complaint.

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5/14/2011 04:39 PM
Scam Alert - Oddsmaker Sportsbook steals bettors funds
Oddsmaker (SBR rating F) adds another victim. The scam online sportsbook confiscates a $6,500 balance from a player following a withdrawal request. | Oddsmaker robs players

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5/12/2011 07:08 PM
betUS player submits payout complaint
A betUS (SBR rating D+) player requested a $1,935 payout on April 14th. The funds were removed from his account, and the player was led to believe that he would be paid in 7 to 10 business days. After that time-frame passed, the player became nervous and raised a number of inquiries with betUS. | betUS payout dispute

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5/11/2011 07:15 PM
YouWin tennis bet dispute
A YouWin (unrated) player has filed a wagering complaint. On February 4th, the player placed a wager on a tennis match between Garcia Lopez and Bogomolov. The player's wager was Garcia Lopez to win via a 2-0 exact set outcome. Youwin did not grade the match, citing that it was under investigation. Three months later, the bet remains unsettled.

SBR is investigating this sportsbook complaint.

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5/10/2011 11:55 PM
betHorizon upgraded from C+ to B-

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5/10/2011 04:29 PM
Heritage Sports acquires betHorizon sportsbook
betHorizon (SBR rating C+) has been acquired by Heritage Sports (SBR rating B+). | Full story

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5/9/2011 09:40 AM
betHorizon player receives balance
A betHorizon (SBR rating C+) player has confirmed receiving his balance. The player had been attempting to withdraw £1,000 since March 1st, 2011. betHorizon conceded that there are problems paying players via Moneybookers depending on the time of year. | betHorizon comment to player

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5/8/2011 04:41 PM
Sportsbook Scam alert: betOnline247 not paying bettors
Four new betOnline247 (SBR rating D-) payment complaints have been reported. betOnline247 is now slow-paying more than 45 players over €50,000. | betOnline247 scam report

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5/6/2011 04:19 PM
betBoo update
betBoo (SBR rating D) complaints update.

betBoo's head of trading has reached out to Sportsbook Review regarding the growing numpber of bonus complaints. The head trader tells SBR that he has recently been tasked with managing customer complaints. betBoo has underwent corporate restructuring following being taken over by GamingVC in 2009. | betboo complaints

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5/3/2011 02:29 PM
Apex Sportsbook victim writes in
An Apex Sportsbook (SBR rating F) player owed $3,683 from 2005 has contacted SBR for assistance. SBR has brought the player's complaint to bet33 (SBR rating D-) operator Robbie McPhail's attention. | Apex player complaint

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5/2/2011 12:55 PM
betPhoenix eWallet payouts update
UPDATE: Two players received payment by Moneybookers yesterday afternoon. SBR will update this report.

betPhoenix (SBR rating B-) update.

On April 11th, SBR reported that six betPhoenix players were being slow-paid a total of $14,900. The players' requests consisted primarily of Moneybookers and Neteller. betPhoenix has slowed in eWallet payment time, drawing criticism from non-US sports bettors and leading to two recent sportsbook rating downgrades. | betPhoenix complaints

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5/1/2011 04:40 PM
InternationalAllSports & Sportsbet.com.au no longer service Canadian bettors
InternationalAllSports (SBR rating B) and Sportsbet.com.au (SBR rating B+) have withdrawn from the Canadian market. Sportsbet.com.au explained the decision in a generic letter to players. | Sportsbet.com.au statement

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4/29/2011 05:34 PM
Scam sportsbook Getwin steals from winning players
Getwin Sportsbook (SBR rating D-) has not reversed its decision to confiscate sportsbook winnings from eight players. SBR reported on April 24th that Getwin seized winnings from players it accused of organized betting. | Getwin Sportsbook Scam report

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4/28/2011 11:18 AM
betHorizon player sent payment
The betHorizon (SBR rating C+) player from SBR's report on April 22nd has been sent a $3,000 payment. betHorizon advised SBR that that their bank wire has been completed to the player. | betHorizon complaint

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4/27/2011 07:25 PM
QuickSilver Sportsbook bettor confirms one year old slow-pay
A new QuickSilver (SBR rating D-) payout complaint has been filed.

On April 10th, 2010, a player requested a $760 withdrawal via an eWallet method. More than one year later, the player's request has not been filled. On April 19th, SBR reported that QuickSilver Sportsbook moved its operations to San Jose, Costa Rica to be part of the DPT Sports Group platform. | QuickSilver Sports added to SBR blacklist

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4/27/2011 03:33 PM
betBoo bonus complaint reaches SBR news mailbox
A betBoo (SBR rating D) bonus complaint has been reported. A player with €2500 left in rollover tells SBR that he has been limited to €2 maximum wagers. SBR is asking betBoo to either increase the player's limits, or to close his account and pay a prorated portion.

This betBoo complaint is reminiscent to the bonus dispute reported in December of 2010. On December 5th, SBR reported that betBoo reinstated a player's wagering limits so that he could fulfill his rollover obligation. | betBoo news

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4/26/2011 07:27 PM
Apex Sportsbook player paid after six years
An Apex Sportsbook (SBR rating F) player has received payment after six years.

On April 11th, SBR staff pinned a note in SBRforum's Sportsbook & Industry section asking old Apex players to write in. Apex Sportsbook stiffed players prior to going off-line in 2005. Apex owner Robbie McPhail used stolen players funds to finance bet33 Sportsbook (SBR rating D-) later that year. Apex is also the parent company of 1Vice Sportsbook. | Apex, bet33 history

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4/26/2011 09:55 AM
CasinoOcho, scam sportsbook remains off-line
CasinoOcho (SBR rating F) is off-line. CasinoOcho sportsbook and casino promised bettors a 400% signup bonus on deposits up to €200. The scam sportsbook has been offline through April. | CasinOcho player writes in

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4/23/2011 04:55 PM
Boogiebet explains bonus snafu
Boogiebet (SBR rating D) has been the subject of free bet complaints this past week. Players have written to SBR stating that after depositing £25 in accordance with a free bet promotion, the matching bonus has not been applied. | Boogiebet comments on bonus complaints

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4/22/2011 06:25 PM
betHorizon payout complaint
Update: Following SBR's latest inquiry, betHorizon management states that the player will be paid out the remainder of his balance via bank wire.

betHorizon (SBR rating C+) slow-pay update. On December 30th, SBR reported that a betHorizon player requested a $5,000 withdrawal in late November of 2010. On January 3rd, SBR confirmed that the player received a $2,000 payment from betHorizon. The remaining $3,000 has yet to been paid.

The player claims that betHorizon promised to send additional payouts via money order, but has not yet done so. SBR is following up on this complaint. betHorizon has been lowered from B- to C+.

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4/21/2011 07:10 PM
Bwin live wagering dispute
A Bwin (SBR rating C-) player reports having a €50 wager canceled. The player bet €50 on a WTA match between Jelena Jankovic and Andrea Petkovic. The wager was on Jankovic at +260 in the fifth game of the first set. The player claims that the odds were inline with previous games during the match. After the bet won, the player claims that Bwin canceled his bet.

SBR is investigating this sportsbook complaint.

Bwin is a C- rated sportsbook based in Vienna, Austria. On July 7th, SBR reported that PartyGaming and Bwin planned to merge.

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4/19/2011 12:14 PM
Insolvent QuickSilver Sportsbook now a Jazz turnkey book
Quicksilver Sports (SBR rating D-) has moved its operations from Jamaica to San Jose, Costa Rica, and is part of Jazz' DPT Sports Group platform.

The DPT Sports Group fully powers Jazz Sports, Looselines, and ABC Islands. DPT acts as a turnkey for QuickSilver Sports and betIslands. Quicksilver is allegedly provided with customer service and wagering support. Jazz Sports (SBR rating C-) claims that Quicksilver is responsible for its own player processing. Quicksilver has failed to pay a player in six months, and has more than €20,000 in delinquent withdrawals since the fall of 2010. | DPT Sports Group history

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4/18/2011 07:15 PM
bet365 upgraded from B to A-

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4/18/2011 02:42 PM
betHorizon downgraded from B- to C+

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4/17/2011 07:19 PM
betOnline247 Sportsbook players report slow-pay
Two new betOnline247 (SBR rating D-) complaints have been reported. Player one requested €1576 on December 18th, 2010. Player two requested €485 on February 1st. Each player was quoted a 2-30 business day time-frame. Neither player has received payment. | betOnline247 Sportsbook history

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4/16/2011 04:17 PM
Online Scams, five sportsbooks to avoid
The Sportsbook Review Blacklist includes 1,066 sportsbooks. These online sportsbooks are the worst in the industry. The criterion to be included in this list is to carry a D- or F rating.


#5: betOnline247 Sportsbook (SBR rating D-)
Operating out of San Pedro, Costa Rica, betOnline247 claims to be regulated by the government of Costa Rica. The claim is not accurate; sportsbooks in Costa Rica are not subject to government regulation. The dishonest claim is likely an attempt to sway player confidence. betOnline247's business model targets European clients. SBR has received 40 current payment complaints from betOnline247 players.

View the rest of the five worst online sportsbooks.

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4/13/2011 02:28 PM
Apex Sportsbook victims advised to write in
There may be hope afterall for Apex Sportsbook (SBR rating F) victims. Apex stiffed an undetermined amount of players after closing shop, then resurfaced as bet33 (SBR rating D-) Sportsbook in 2005. bet33 was assessed with a rating of F by SportsbookReview, but later upgraded to D- after years without a sportsbook complaint.

Apex owner Robbie McPhail used players stolen funds to finance bet33, thus bet33 remains on the SBR sportsbook blacklist. bet33 paid a player $3,000 in November of 2009 that reported to SBR he had been stiffed by Apex five years prior. bet33 has requested that SBR publish a note asking former Apex players to write in with their account balances. Players can email help@sportsbookreview.com.

SBR will update this report if any former Apex Sportsbook players receive payment from bet33.

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4/11/2011 06:48 PM
betPhoenix slow-pay update
betPhoenix (SBR rating B-) players report being slow-paid $14,900. The six players are each waiting for either a Moneybookers, Neteller or check withdrawal. The oldest delinquent request was made on March 8th. The check request is unique given that betPhoenix management stated payout issues were experienced primarily by eWallet users.

betPhoenix was downgraded twice by SBR in light of their ability to make timely payouts to players in their advertised methods. | betPhoenix players comment on delays

betPhoenix player:

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4/7/2011 05:15 PM
Casineto Sportsbook, a $50 payout is too much
Casineto Sportsbook (SBR rating F) was added to SBR's sportsbook blacklist in October of 2010. Sports bettors are able to deposit into Casineto, but are not likely to be paid by the scam sportsbook. One such player continues to write to SportsbookReview, the player requested $50 on December 13th, 2009. Casineto has not filled his withdrawal.

Delinquent withdrawal requests
Casineto owes the few players it has over $12,000. Casineto has a troubled history, littered with slow-pay complaints and website failures since being assessed with a D- rating in August of 2009. SBR believes that Casineto players best chance at payment is for the sportsbook to be bought out, such an aquisition is made unlikely by the fact that the Casineto domain holds little value for potential investors.

SBR will update this report.

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4/6/2011 11:30 AM
SBR interviews EasyStreet casino winner
SBR's own Judie Russell interviewed the now infamous poster, "cory1111", regarding his $46,000 win at EasyStreet Sports casino. EasyStreet (SBR rating D+) is refusing to pay the Video Poker winnings, claiming that the player violated its rule on artificial intelligence play.


EasyStreet believes that the player used software to automatically make his decisions in the "Jacks or better" game. EasyStreet maintains this position despite allegedly contradictory statements from casino software creator, Digital Gaming Solutions. DGS' owner, Chris Davis, reportedly spoke with the player and personally indicated that no abnormalities were found from analyzing his game sessions.

It is unclear if EasyStreet is in possession of evidence to justify confiscating the player's winnings. Thus far they have only argued that a human could not average so many hands per hour without deviating from good to perfect strategy.

It has been noted from some readers that the popular Jacks or better game does not require an overly mathematical mind to play perfectly. In addition, EasyStreet had the "hold winning hands" option enabled, so that if a pair of jacks or greater were dealt, those cards would automatically be held so that the player could choose to draw only the remaining cards.

The second argument raised by EasyStreet is that the player hit three royal flushes in his winning run. EasyStreet has attempted to discredit the legitimacy of the play by pointing out that the player hit three royal flushes in a small sample size. EasyStreet only quoted the amount of hands played in winning sessions, not all sessions, thus no accurate statistical analysis can be performed.

SBR's mediator Justin7 is preparing a new video review on this dispute. Justin intends to focus on the RX Forum's decision to side with their forum advertiser, EasyStreet Sportsbook. Justin's previous video on this sportsbook casino complaint can be found in this EasyStreet casino winner dispute.

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4/6/2011 11:12 AM
betUS withdrawal complaint
A betUS (SBR rating D+) player requested a $550 payout on March 2nd. betUS quoted a 7-10 business day time-frame for the funds to be received. The player has not been paid...read more.

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4/5/2011 06:42 PM
betPhoenix Sportsbook payout update
On March 27th, SBR reported five players' betPhoenix (SBR rating B-) complaints. Two of those players have confirmed receiving payment. The first player received a $4,000 check requested on March 8th; the second a £2,000 Moneybookers withdrawal initiated on February 25th.

Since SBR's update, a new betPhoenix complaint has been reported. A player tells SBR that he has been unable to get a manager's update on when he will receive his next $4,000 payment. The player describes calling and sending numerous emails without a response back.

betPhoenix management yet to provide comment in April regarding these complaints. In total, four players are owed $16,058 with the earliest payout requested on February 24th.

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4/4/2011 08:26 PM
Scam Alert: QuickSilver Sportsbook not paying bettors
QuickSilver (SBR rating D-) players are not being paid.

QuickSilver Sports representatives have not provided official comment on the payment issues. SBR has attempted to make contact with the QSS owner. SBR spoke with the DPT Sports Group, who provide wagering software to QSS, and received confirmation that QuickSilver's licensee account is not delinquent.

SBR has received over 10 complaints from QuickSilver players who are owed over €20,000. These slow-pays span back into December of 2010. SBR will continue to attempt to connect with QuickSilver's owner and management. In light of QuickSilver's inability to field SBR's calls or to provide players with an update on their funds, QuickSilver Sports has been added to the SBR Sportsbook Blacklist at the mark of D-. | Quicksilver forum discussion

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4/2/2011 01:26 PM
SBR investigates bet770 complaint
A bet770 (unrated) player requested a withdrawal for £165 on March 8th. On March 19th, the player alleged bet770 updated thim that his withdrawal was approved via email. Ten business days later, the player says he has not received his funds or a meaningful update from bet770. SBR is investigating.

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3/30/2011 11:34 AM
Linesmaker Sportsbook steals $15,990 from winning player
Linesmaker (SBR rating D-) has justified stealing $15,990 in betting winnings. A Linesmaker player has been stolen from for winning play...read more.

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3/29/2011 10:43 AM
SportsInteraction, mobile betting platform upgrade
SportsInteraction (SBR rating B) rolls out a new mobile betting platform. SIA management tells SBR that their new mobile site is live. The mobile betting platform currently supports users with existing deposits in their accounts. SIA plans to expand the product this year to include live betting and sign-up/deposit ability.

The mobile site has advanced browser recognition, to make mobile betting via an iPhone or Android software a seamless experience. SIA tells SBR that the changes for updating odds on the bet card is being worked on in their production lab and went live Monday. SportsInteraction has established itself as a sportsbook that takes forum user feedback quite seriously. | SportsInteraction Mobile Forum feedback

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3/27/2011 04:10 PM
betPhoenix update
Five betPhoenix (SBR rating B-) players report being slow-paid. Four of the players requested their payouts via Moneybookers or Neteller. The fifth player asked for a $4,000 withdrawal by check on March 8th.

The fifth complaint contradicts statements from the betPhoenix camp that payment delays are only experienced by eWallet users. The delinquent withdrawals total $19,220*. | betPhoenix complaints

*Amount includes conversion of £2000 to $3,220.

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3/25/2011 11:03 AM
Oddsmaker, scam sportsbook persists with marketing campaigns
Oddsmaker Sportsbook (SBR rating F) spends more than one million dollars annually on marketing campaigns.

The scam sportsbook invests heavily in the production of betting pamphlets, coasters, and promotional fliars. One industry source with extensive past ties to Oddsmaker tells SBR that the scam sportsbook targets lower to middle class income apartment complexes. Oddsmaker then sends a wave of nondescript packages containing their free cash offers.

Oddsmaker's objective is to convert the John and Jane Doe's of the world into players by wooing them with their aggressive and unsolicited promotions. Oddsmaker successfully casts an image of itself as a financially solid sportsbook that has no problem spending money. | Oddsmaker Scam Alert

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3/25/2011 10:01 AM
SBR advisory to players, avoid e-mail phishing attempts
A trojan virus masqueraded as a sports betting promotion is being circulated. Copies of the e-mail were forwarded to SBR from concerned players. The message asks its recipient to enable links and images in order to place free sports bets. SBR advises players that accidentally click the link to immediately do a system restore, run a full anti-virus scan, and to change all passwords from a safe machine. | SBR's full guide to account security

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3/24/2011 07:33 PM
betExpress, sportsbook bonus complaint
A betExpress (unrated) bonus complaint has been reported. A player states that he signed up through betExpress to accept an offer advertised through Moneybookers. The player states that he placed a winning bet with betExpress, but that the day after his bonus plus winnings were voided. SBR is investigating this complaint.

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3/23/2011 04:10 PM
Linesmaker Sportsbook guilty of stealing betting winnings?
A Linesmaker (SBR rating C-) sportsbook complaint has been reported. A Linesmaker player had $15,990 in winnings allegedly stolen by the sportsbook. Linesmaker accused the bettor of syndicate play, and refunded his deposits... read more.

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3/22/2011 06:21 PM
betIslands - SBR initiates rating coverage at C-

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3/22/2011 05:23 PM
betIslands added to SBR sportsbook ratings guide
betIslands.com has been added to the SBR sportsbook ratings guide at C-. betIslands is managed by Jon Kreta, who founded WagerChief (SBR rating B-) in December of 2008. WagerChief was acquired by betPhoenix (SBR rating B-) in July of 2009. In January of 2011, Jon officially left WagerChief to take over the betIslands brand.

betIslands is a turnkey on the DPT Sports Group platform, which also powers Jazz Sports (SBR rating C-), ABC Islands (SBR rating C-), and LooseLines (SBR rating C-).

DPT provides betIslands with hosting, wagering and IT support. betIslands performs its own processing, and does not accept players outside of the US and Canada. | betIslands SBRforum statement

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3/22/2011 03:36 PM
betHorizon reinstates player's account
betHorizon (SBR rating B-) tells SBR that they have decided to reinstate the player's account from the sportsbook dispute reported on March 21st. SBR reported that a betHorizon player had his balance of $2,015 voided after he failed to submit his credit card paperwork within 48 hours of his deposit. betHorizon has conceded the need to update the rule to be more practical. SBR considers the dispute closed. | betHorizon statement

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3/21/2011 03:53 PM
betHorizon voids players winning account
A betHorizon (SBR rating B-) player tells SBR that his account was voided after he did not submit his credit card paperwork within 48 hours of depositing. On Monday, March 14th the player signed up with betHorizon and made a $350 deposit by credit card. The player increased his balance to $2,015.

betHorizon disabled the player's account stating that he was late in providing his credit card information and that his account would remain closed. The player's documents were provided to betHorizon on Thursday, March 17th. SBR is investigating. | Full betHorizon complaint

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3/18/2011 05:09 PM
betBanks - SBR initiates rating coverage at D

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3/18/2011 03:05 PM
Sportsbook review of betbanks.com
betbanks.com (SBR rating D) is making its rounds across messageboards and Twitter, advertising 25% signup bonuses with no rollovers. SBR urges players to be extremely cautious when depositing for bonuses that sound too good to be true. White label turnkeys have a high failure rate with historically little investment.

The Costa-Rica based sportsbook claims to be primarily a credit outfit with 10% of their business driven by post-up clients. SBR interviewed management and requested permission to visit the betbanks office to conduct a sportsbook photo tour. betbanks stated that it would need to consult its senior associate prior to allowing SBR into their facility.

Based on available information, SBR has determined that the business model of betbanks.com is not sustainable long-term, and is potentially a fly-by night attempt at soliciting player deposits. betbanks can only process Western Union and Moneygram transactions, which is consistent with previous scam sportsbooks such as Houstonbet (SBR rating F). Like Houstonbet, betbanks states that it is interested in marketing toward the Asian market.

betbanks players with feedback are asked to write to help@sportsbookreview.com.

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3/18/2011 09:38 AM
betPhoenix players complain of longer than advertised payout times
betPhoenix (SBR rating B-) has struggled to pay players via advertised eWallet methods, such as Neteller and Moneybookers, within their listed time-frames. The delays were first reported by users in July of 2010. Management initially assured SBR that this would not be a problem once they funded their eWallet merchant accounts. Currently there is no time table for how long these payouts will take or if Phoenix will update its website which already lists 7-10 business days for what is an instant method when using a funded account.

In light of their inability to service players by eWallet, betPhoenix has offered to fill player withdrawals through bank wire, an option that many do not wish to accept since each time winnings come back to their checking account there are fees for country taxes as well as currency exchanges. Players then have to redeposit to Neteller or Moneybookers and then wait for it to clear, if they want to move their gambling funds to another sportsbook.

SBR has suggested that the betPhoenix group update their website with accurate estimates for Neteller and Moneybookers to avoid false advertising. The betPhoenix family, including betPhoenix, betmania, WagerChief, and Sports-1, have been downgraded yesterday to B-.

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3/17/2011 11:06 PM
betPhoenix downgraded from B to B-

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3/17/2011 06:49 PM
Boogiebet voids winning wagers
Three Boogiebet (SBR rating D) players have submitted live wagering complaints. The three players tell SBR that they had winning bets nullified by Boogiebet.

Boogiebet argues to SBR that the odds were not updated at the time the players placed the wagers, not that they were off-market to start with. The situation is commonly referred to in the offshore world as linesmen "falling asleep at the wheel".

SBR suggests that in cases where a sportsbook is not quick enough to a line-change, that players not be penalized as a result of the sportsbook's tardiness. | Boogiebet explanation

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3/16/2011 06:20 PM
betOnline247 payout reported; 15 new complaints hit SBR mailbox
betOnline247 (SBR rating D-) complaints reach SBR mailbox. Fifteen new payment complaints were submitted from players... read more.

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3/14/2011 08:03 AM
Matchbook update: US-based players confirm payment
Matchbook (SBR rating B-) update. Six US-based players have confirmed receiving payment since the popular betting exchange announced its exit from the US market...read more.

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3/13/2011 08:57 PM
Admiralbet Sportsbook, new bonus complaint surfaces
A new Admiralbet (SBR rating D) player comes forward telling SBR about his bonus dispute. The player joined Admiralbet on February 23rd, depositing €60 via Moneybookers. With his given bonus, the player's balance sat at €90. His first two bets won, increasing his balance to €222. | Admiralbet bonus complaint

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3/12/2011 01:23 PM
betfair problems, SBR posters report glitches
betfair (sportsbook rating A) players report that all markets are suspended. Players are able to log into their betfair accounts, but find that they cannot enter offers. On March 11th, the UK news outlet The-Register reported that betfair glitches were allegedly fixed. | betfair web problems

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3/10/2011 05:58 PM
betAtHome withdrawal complaint
A new betAtHome (SBR rating C-) complaint has been reported. In October, a player asked for a €2,634 payout. betAtHome has not processed the player's payout. SBR is investigating. | betAtHome history

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3/7/2011 06:55 PM
betAtHome account complaint
A betAtHome (SBR rating C-) sportsbook complaint has been reported. A player has wrote in to SBR stating that he is unable to make a withdrawal for his €702.50 balance. The player claims to have provided betAtHome with the requested documentation. | betAtHome complaints

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3/6/2011 11:18 PM
Scam sportsbook Parlaymakers still off-line
Parlaymakers (SBR rating F) is the latest sportsbook to collapse without paying their players. The scam sportsbook was downgraded to F by SBR on February 28th after going off-line. Parlaymakers did not provide notice to players that the domain would be taken down, and ceased replying to both players and SBR shortly after the loss of their biggest processor, Gold-Pay.

The niche sportsbook had an unusual business model that allowed players to place teasers and parlays at prices offered by Matchbook (SBR rating B-). On February 20th, SBR published a report advising players to request their funds after communication brokedown from the sportsbook. Parlaymakers "Max" relied on word of mouth to bring in business for the small sportsbook, initially paying players and spamming forums to promote the brand. All future ventures started by Parlaymakers Max and associates will be added to SBR's scam sportsbook blacklist.

Parlaymakers players are asked to submit their details via sportsbook complaint form to SBR. While players are unlikely to be paid in the short-term, SBR has assisted some players in receiving payment from scam sportsbooks that experienced success after rebranding, one such case occurred when bet33 (SBR rating D-) paid a player who had been stiffed $5,000 following Apex Sportsbook's (SBR rating F) collapse five years prior. | Parlaymakers scam discussion

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3/5/2011 03:06 PM
betUS Sportsbook, payout complaint
A betUS (SBR rating D+) payout complaint has been reported. On February 7th, 2011, a betUS player requested a $500 withdrawal. The player was told to expect his funds to hit his bank account in 7-10 business days. After the quoted time-frame passed, the player says betUS asked him provide a bank statement to prove that the withdrawal was not paid. The player says he obliged this request and has still not received his funds. SBR is investigating this payout complaint. | betUS recent history

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3/4/2011 04:46 PM
Cashpoint Sportsbook account closure dispute
Cashpoint (SBR rating C-) dispute. A Cashpoint Sportsbook player states that his account has been terminated. The player registered with Cashpoint, depositing €100 and placed nine bets before having his account closed. The sportsbook stated only that it would no longer accept bets from the player. The player's concern is that the sportsbook is only willing to pay him via bank wire, whilst he deposited by eWallet. SBR is investigating. | Cashpoint complaints

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3/3/2011 05:01 PM
Matchbook Sale: Sportsbook ownership provides statement
Matchbook (SBR rating B-) update.

On February 27th, SBR reported that Matchbook was set to announce exit from the US market. The popular sports betting exchange has announced its official seperation from WSEX Sportsbook (SBR rating D-), and has given US-based account holders instructions on how to request their funds. | Read Matchbook statement

Matchbook tells SBR that players have 31 days to initiate the withdrawal process. Matchbook also states that commission credits accumulated in the last three months would be paid as cash adjustments to the US-based player balances, and available for immediate withdrawal. Matchbook intends to settle balances less than $10,000 by making a refund onto each player's credit card, larger balances are to be paid via bank wire.

Matchbook's decision not to send US-based players checks for the remainder of their balances has drawn criticism from SBRforum readers who have taken part in the forum topic, Matchbook leaving the US.

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2/27/2011 06:53 PM
Matchbook sports betting exchange to announce US market exit
Matchbook (SBR rating B-) is preparing a release to announce both its seperation from WSEX as owner and parent company and the impending exit of the US market. Players within the USA are expected to be unable to use their accounts as soon as tomorrow. Players can check back for more details from Matchbook management on payouts and new business plan. SBR will closely monitor the payout process for US players which will be the company's first major action independent of slow-paying sportsbook WSEX. | Matchbook leaving the US

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2/27/2011 05:07 PM
Unibet disables another bettor's account
Following SBR's Unibet (SBR rating B) report on February 22nd, a new sportsbook complaint has been filed. A Unibet player who opened his account in late 2010 has had his account disabled for three weeks with no update from the sportsbook. The player's balance sits at €20,000. | Unibet player complaint

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2/24/2011 11:12 PM
Tipico player has account disabled
A complaint against Tipico Sportsbook (unrated) has been reported. A player contacted SBR stating that after a week of playing with Tipico, his account was disabled with a balance of €3,300. Tipico sent the following cryptic message to the account holder:| Tipico complaint

Tipico Sportsbook:

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2/22/2011 12:55 PM
Unibet account closure complaint
A Unibet (sportsbook rating B) player submits an account closure complaint. The player tells SBR that his account, which held €2,500 plus pending bets has been closed by Unibet without clear word on what the player was guilty of. | Unibet sportsbook complaint

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2/21/2011 08:14 PM
Cricketbetlive - bonus complaint #3
A third Cricketbetlive (unrated) complaint has been reported. A Cricketbetlive player opened his account on November 24th, making a £146 wager which was to qualify for a free bet of £50. The player's wager lost, but he was not credited with the free bet. The player states that he called Cricketbetlive, and was told that he was part of a forum where the offer was shared amongst fellow punters. Cricketbetlive provided no evidence that this player was a registered member of the site in question, and would not reverse its decision. | Cricketbetlive complaints

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2/17/2011 07:43 PM
betPhoenix downgraded from B+ to B

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2/17/2011 06:58 PM
betOnline247 slow-pays reach SBR mailbox
betOnline247 (SBR rating D-) players report additional slow-pays. One player requested a withdrawal of €1,519 on January 29th via Moneybookers. Another betOnline247 player deposited $100 on January 14th, receiving a 100% bonus, and increased his balance to $4,500 after fulfilling wagering requirements. He has not been paid to date. | betOnline247 player complaints

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2/16/2011 06:28 PM
betClic account closure complaint
A betClic (unrated) complaint has been reported. On February 13th, a betClic player asked for a withdrawal of €160. He requested the funds to his Moneybookers account. On February 15th, he attempted to log into the betClic software and found his account disabled. | betClic chat transcript

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2/10/2011 06:08 PM
bet24 player has account closed
A bet24 (SBR rating C) tells SBR that his account has been closed due to being linked with other accounts. The player registered to bet24 one year ago, depositing for a 50% bonus offer. After submitting his ID documents, the player attempted a withdrawal of €108.50 before his account was disabled. | bet24 history

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2/9/2011 07:03 PM
Sportsbook.com vs player, $26,000 voided in multiple account dispute
Sportsbook.com (sportsbook rating D-) has reportedly canceled $26,000 in winnings from a player. A player tells SBR that he deposited $1,000 on Saturday, February 5th. The player states that he won $25,000 betting parlays that weekend. Sportsbook.com allegedly nullified the winnings on the grounds that the player was linked to a previous account holder, who reportedly owed $800 after performing a chargeback in 2009. | Sportsbook.com report & forum discussion

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2/8/2011 06:15 PM
Super Bowl not so super for online sportsbooks, Vegas
The Green Bay Packers defeated the Pittsburgh Steelers 31-25, in Super Bowl XLV. The game took place at Cowboys Stadium in Arlington, Texas, and was reported to have eclipsed the highest ever viewing record, averaging more than 111 million viewers.

While the game was kind to football enthusiasts and cheeseheads alike, the betting public made out nicely with several popular combination bets winning. An ESPN report stated Las Vegas sportsbooks cleared under one million dollars in profit on the game. The article goes on to say that the figure was confirmed by Nevada Gaming Control board regulators. | Super Bowl wrapup

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2/7/2011 09:08 PM
betOnline247 players report slow-pay: €16,700 owed
Four new betOnline247 (sportsbook rating D-) payment complaints have been filed. SBR last reported on January 22nd that betOnline247 was slow-paying seventeen players over €13,000. betOnline247 support has provided only generic messages to players, and is currently not communicating with SBR. | betOnline247 report

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1/27/2011 03:10 PM
Xlbet Sportsbook closes without paying players
Xlbet Sportsbook (SBR rating F) has closed down. SBR last reported that fifteen Xlbet players were being slow-paid €11,136. Xlbet players are left with little to no hope of ever seeing their betting winnings. Xlbet enters the sportsbook ratings guide at F. | Xlbet report

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1/26/2011 09:44 AM
Oddsmaker, scam sportsbook, steals bettors winnings
Two Oddsmaker (sportsbook rating D-) players tell SBR that their balances have been erased. Oddsmaker seized $25,371.78 from player one on the grounds of "professional play". Oddsmaker confiscated $42,700 from the second player accusing him of fraudulent activity. On January 21st, SportsbookReview reported Oddsmaker had stolen $26,000+ from two seperate player accounts; Oddsmaker's justification was again that the players were non-recreational gamblers. | Oddsmaker scam report

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1/24/2011 04:08 PM
Scam Sportsbook: bets4All doors still open
bets4All (sportsbook rating F) is still in business. bets4All players were stiffed thousands before an alleged ownership change took place at the start of 2010. In February of 2010, the scam sportsbook attempted to bribe SBR to remove negative posts about the unsavory business. A player contacted SBR today stating that he initiated his first withdrawal request for €500 on November 29th. The player has not been paid. | bets4All Report

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1/22/2011 12:10 PM
betOnline247 player reports payment; 30 day withdrawal time-frame
A betOnline247 (sportsbook rating D-) player reports payment. The player states that he received a €750 payout, along with an e-mail from betOnline247 apologizing for the delay. Since SBR's last update which chronicled twelve betOnline247 payout complaints, five new payment issues have been reported by players. | betOnline247 Report

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1/21/2011 03:39 PM
Oddsmaker Sportsbook players report theft of winnings
Oddsmaker (sportsbook rating D-) players have went on the record with SBR to report that their winnings were erased. Oddsmaker has long mistreated sophisticated players, making no secret of the fact that their service is only intended to be used by recreational players. However, Oddsmaker has graduated from their typically heavy-handed tactics in bonus complaints to outright stiffing winning bettors. | Full Oddsmaker Report

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1/19/2011 02:00 PM
Legal sports betting discussed - Bill O'Reilly vs John Stossle
On last night's broadcast of The O'Reilly Factor on Fox News, host Bill O'Reilly discussed the topic of legalized sports betting with guest John Stossle, a Fox News business anchor. You can watch the debate below. | SBRforum reader comments

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1/18/2011 11:53 AM
betUS Sportsbook complaint update
betUS Sportsbook (SBR rating D+) has addressed the payment complaint reported by SBR on January 2nd. In that complaint, a player reported difficulty withdrawing $3,000 from betUS. The player states that in early November, betUS canceled his payout request stating that he may only ask to receive $1,000 per each request. betUS has addressed the complaint. | betUS Sportsbook response

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1/17/2011 10:44 AM
Billy Walters, professional sports bettor, appears on 60 Minutes
Billy Walters, the legendary professional gambler out of Las Vegas, appeared last night on CBS' 60 Minutes. The video is shown below. | Read more

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1/11/2011 12:07 PM
betSafe upgraded from C to C+

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1/10/2011 05:19 PM
Oddsmaker Sportsbook robs more players citing "professional" play
On January 6th, SBR reported that Oddsmaker (SBR rating D-) voided a player's betting winnings citing professional play. That sportsbook complaint prompted two additional reports from players that the same happened to them. A second Oddsmaker player tells SBR that his $16,000 balance was confiscated. | Full Oddsmaker report

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1/7/2011 05:39 PM
betsson player accused of chip-dumping
A betsson (SBR rating B-) player reports that his account has been frozen. The player tells SBR that he has been playing at betsson for four years without any problems. His account was frozen in late December of 2010. The player states that he had no available funds in the account, but that he had several unsettled bets for a few hundred Euro's. According to statements made by betsson, the player was accused of chip-dumping in the poker room. SBR is following up on this complaint. | What is poker chip-dumping?

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1/6/2011 01:04 PM
Oddsmaker Sportsbook steals betting winnings; cites "professional" play
Oddsmaker (SBR rating D-) has voided $18,600 from a player they claim is a professional sports bettor. On December 22nd, the player deposited $700, receiving a 200% match-play bonus. After increasing his balance to $18,600, Oddsmaker closed the player's account. | Oddsmaker tells player over livechat

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1/4/2011 04:40 PM
Oddsmaker revisits $2,025 funds seizure complaint
On 12/27, SBR reported that Oddsmaker confiscated $2,025 from a player. Oddsmaker (SBR rating D-) justified the seizure by claiming the player was a bonus-abuser, betting both sides of the same events on their no-juice promotions to meet rollover without legitimately placing his funds at risk. SBR has suggested that Oddsmaker simply not count those wagers toward rollover and to reinstate the player's balance. This report will be updated as the discussions conclude.

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1/3/2011 10:43 AM
betGun declines comment on winnings confiscation
betGun (SBR rating D+) has declined to comment on the winnings confiscation reported by SBR on 11/29. A player had €724 removed from his account. The player alleges that betGun stated the reason for the winnings seizure was that his password was the same as another player's.

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1/3/2011 09:13 AM
betHorizon player receives $2,000 payment
betHorizon (SBR rating B-) update. On 12/30, SBR reported that a player requested a $5,000 payout one month ago and had yet to receive payment. On 1/1, the betHorizon player confirmed receiving $2,000 toward his balance. SBR will update this report once the player is paid in full.

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1/2/2011 07:36 PM
betUS player payout complaint
A betUS (SBR rating D+) player tells SBR that he has been waiting for a $3,000 payout since the first week of November. The player claims that betUS placed the funds back into his account, at which point he was allegedly told he could only request $1,000 at a time. SBR is following up on this dispute.

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12/31/2010 09:14 PM
betOnline247 player reports slow-pay
A betOnline247 (SBR rating D-) player reports slow-pay. The player asked for three withdrawals of €100 on 9/12, 10/12, and 11/12. No funds have been paid by betOnline247. The player states that his identification documents have already been approved. betOnline247 tells players to expect their funds in 2-30 business days. The last reported payment from a betOnline247 player was documented on SBR on December 11th. There are twelve betOnline247 slow-pay complaints on file, with players owed a total €8,012.58.

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12/30/2010 11:42 AM
betHorizon player submits withdrawal issue
A betHorizon (SBR rating B-) player writes to SBR stating that he has been having difficulty withdrawing $5,000. The player states that he originally asked for his funds one month ago. He claims betHorizon was unable to pay him back via his deposit method, Moneybookers, and also was unable to send a bank wire. The player states he was told he would be sent money orders via mail, but to date has yet to receive them. SBR is following up on this complaint.

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12/27/2010 01:42 PM
betUS player teaser dispute
A betUS (SBR rating D+) player risked $5,000 to win $3,333 on a 4-team, 13 point NFL teaser. The teaser included the canceled Vikings/Eagles game. betUS has no payout for this teaser if it reduces to a 3-teamer due to a canceled or postponed game. The applicable industry standard for an unreduceable special teaser is that the entire bet would be no-actioned in the event of a canceled game. betUS instead graded the player's teaser a loss, as one of the player's legs did not win. Due to the cancelation of the Vikings/Eagles game, the player could not win the teaser, but could lose. SBR is discussing this dispute with betUS.

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12/27/2010 10:42 AM
Oddsmaker seizes $2,025 in player's winnings
An Oddsmaker (SBR rating D-) player has $2,025 in winnings confiscated. In November, the player deposited $1,000 and received a $1,000 freeplay with a $40,000 wagering requirement. After clearing $15,000 in rollover and netting $2,025 in winnings, Oddsmaker voided the player's wagers and refunded his $1,000 deposit. Oddsmaker stated that the player was debited $3,025 (inclusive of $1,000 in bonus funds) due to betting on both sides of a no-juice promotion to accumulate rollover. SBR is discussing this dispute with Oddsmaker.

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12/26/2010 12:49 PM
betfair suspends player account and debits €32,000 in premium fees
betfair (SBR rating A) has charged a player €32,000 in premium fees. On December 2nd, the player's account was suspended. On December 15th, betfair reopened the account after debiting the player's account for what it said was "suspicion of premium charges evasion". The player states that he has only bet in 150 markets over the last 4 months, and therefor should not have to pay the assessed fee. betfair justified its seizure to the player by stating that he and four other accounts from his country made similar market bets. The player denies having any relationship with the other four account holders. betfair responded to SBR's request for comment by stating the following:

betfair:

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12/25/2010 12:42 PM
bet24 removes player's winnings
bet24 (SBR rating C) has removed £355 in winnings from a player's account. On December 3rd, a player deposited £100, he increased his balance to £355 before being locked out of his acction. bet24 asked the player to provide a copy of identification. After the player obliged their request, bet24 stated that his account would be closed due to being linked to other accounts. The player denies being connected to any other accounts. On October 13th, SBR reported that bet24 seized a player's winnings citing the same, however, no explanation was provided to the player or SBR. SBR is following up on bet24's funds removal complains.

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12/24/2010 04:54 PM
betAtHome withdrawal complaint
A betAtHome (SBR rating C-) withdrawal complaint has been reported. A player tells SBR that he asked for a $411 payout on September 11th. He claims that after providing a copy of his passport, betAtHome did not process his payout. SBR is following up on the complaint.

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12/16/2010 04:10 PM
betClic withdrawal feedback wanted
A betClic (unrated) player reports a withdrawal problem. On November 12th, he requested a payout of €100 to his bank account. The player states that as of December 16th, the funds have still not arrived. SBR is following up with betClic. betClic players with withdrawal feedback are asked to write in via sportsbook complaint form.

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12/16/2010 08:59 AM
bet770 bonus abuse complaint
A bet770 (unrated) player reports that he had a £400 balance voided for what was alleged to be bonus abuse. The player states that he redeemed bet770's special £5 bonus deals for a period of 6 months. The player claimed he fulfilled rollover on all promotions. bet770 reportedly zeroed out his account stating that the player received bonuses from "different language versions" of the website. SBR is contacting bet770 for more details.

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12/15/2010 05:57 PM
Pinnacle Sports officially stops servicing players from France
On 12/10, SBR reported that Pinnacle Sports (SBR rating A+) announced that it would discontinue servicing customers from France. Pinnacle Sports has begun the process of refunding player's balances who reside in France. Pinnacle Sports tells SBR that all pending bets will be settled as normal.

Pinnacle:

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12/15/2010 08:20 AM
betUS player submits withdrawal complaint
A betUS (SBR rating D+) player claims he has not been paid $999 from a withdrawal requested two months ago. The player states the funds were requested from betUS via bank wire, and carried an up to 10 business day time-frame. SBR is confirming the dispute.

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12/11/2010 09:47 AM
betOnline247 player confirms payment
betOnline247 (SBR rating D-) player reports payment. On 11/30, SBR reported on six cases of betOnline247 slow-pay. One of the players requested €1416.20 on October 20th. That player confirmed receiving payment today. In total, 11 betOnline247 payment issues remain outstanding, with those players owed $7712.58.

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12/10/2010 02:55 PM
GoToEntertainment player reports year long slow-pay
A GoToEntertainment (SBR rating D-) player reports not being paid for over one year. The player has a balance of $18,203 and two pending Moneybookers withdrawals of $5,000. On 7/19, SBR reported that the GoToEntertainment Group, which includes Enterbet and GoToCasino, left the betPhoenix building and platform before a takeover deal was finalized. $10,000 was paid to delinquent GoTo account holders during GoTo's brief period in the betPhoenix office.

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12/10/2010 11:51 AM
Pinnacle Sports will no longer service players from France
Pinnacle Sports (SBR rating A+) will no longer accept players from France. Current players still have full access to their accounts and are asked to request payment. Ungraded bets will be settled as normal.

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12/7/2010 04:11 PM
Cricketbetlive fails to honor bonus promo
In November, a Cricketbetlive (unrated) player deposited and made a £200 bet, and should have received a £50 bonus per Cricketbetlive's bonus promotion. Cricketbetlive refused to credit the earned bonus, accusing the player's of being part of a forum where punters share current sportsbook deals. SBR is still discussing this dispute with Cricketbetlive.

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12/6/2010 06:36 AM
betfair botched casino bonus promo update
betfair (SBR rating A) update. On 12/3, SBR reported that betfair offered players a "Happy Hour" casino promotion on November 13th. The promo allowed for unlimited bonus credits provided that players could satisfy the 10X casino rollover.

A player deposited €300 with betfair on November 13th. The player repeatedly used the Happy Hour bonus, eventually betting €1000 a hand. He increased his balance up to €32,071 Euro with the help of the promotion, which allowed unlimited bonuses. He successfully withdrew the money to his checking account, where it was credited on November 16th. On November 18th, betfair debited his bank account for €32,071 without his consent or any warning. betfair gave no explanation for the debit. SBR has requested comments from both betfair and the player's bank. To date, neither has offered any comment. | betfair voids funds of casino promo winners

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12/5/2010 10:20 AM
betBoo bonus complaint update
On 12/2, SBR reported that betBoo (SBR rating D) limited a player to 0 maximum wagers. The player had €370 left in bonus rollover to fulfill. After discussing the dispute with SBR, betBoo agreed to reinstate the player with normal limits so that he could finish his rollover and make a withdrawal.

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12/4/2010 11:48 PM
betOnline247 player reports slow-pay
A betOnline247 (SBR rating D-) player reports a slow-pay. On October 23rd, the player requested a €418 withdrawal to Moneybookers, and has not received payment. This is the 12th report of a betOnline247 slow-pay. betOnline247 owes these players €9,128.78,

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12/3/2010 01:30 PM
betfair voids funds of casino promo winners
betfair (SBR rating A) players have notified SBR of a botched casino promotion. betfair offered players a "Happy Hour" casino promotion on November 13th. Players were given a 50% bonus (up to £100) if they transferred funds into the casino for the 1-day special. The promotion required a 10X rollover which had to be met in twelve hours. betfair advertised that this special could be used unlimited times; a player could transfer £200 into the casino 100 times, earn a £10,000 bonus, and would be entitled to retain his bonus provided the rollover was finished in twelve hours. However, betfair allowed players to play games such as Casino Hold Em with this promo, wich has just a 2% house edge. This enabled savvy players to quickly fulfill their rollover, then redeposit to the casino to again receive a bonus. betfair's terms specifically allowed the promotion to be redeemed unlimited times during the 1-day window. Once betfair recognized how unprofitable and poorly structured the promotion was, they began to seize casino winnings from players accounts. | betfair Casino complaint

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12/2/2010 04:32 PM
WonOdds misgrades soccer prop
On November 29th, a WonOdds (unrated) player bet $150 on a first goal prop in the Oman/Iraq soccer match. WonOdds did not offer "No goal" as an option. The game finished at 0-0. WonOdds graded all wagers on that prop as losers, instead of no action. SBR is contacting WonOdds to discuss this dispute.

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12/2/2010 11:02 AM
betboo limits player to 0 with €370 left in bonus rollover
A betBoo (SBR rating D) player submits a sportsbook bonus complaint. In May of 2010, the player deposited €185 with betBoo and received a 100% signup bonus. The promotion carried a 15x wagering requirement. The player tells SBR that he wagered €5,130 toward the required €5,500, before having his limits slashed to 0. betBoo was not willing to prorate the player's bonus winnings. The player has a €1,765 balance. SBR is discussing this dispute with betBoo.

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12/1/2010 03:14 PM
betUS bonus dispute update
betUS (SBR rating D+) bonus dispute update. On April 14th, SBR reported that a player was limited to $100 maximum wagers with a $45,542 rollover. The player confirmed today that betUS paid his $5,462 balance.

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11/30/2010 07:47 AM
betOnline247 payouts: 6 complaints reported
betOnline247 (SBR rating D-) players complain of slow-pay. In total, 11 betOnline247 players have reported that they have yet to be paid. Those players are owed a combined €8710.78. The last confirmed betOnline247 payment was reported by SBR on 11/15. Players in need of assistance with betOnline247 are asked to submit a sportsbook complaint form.

Payout | Requested on
€2145.76, 10/19
€1714.69, 10/18
€300, 10/14
€579, 10/23
€438.82, 10/15
€1416.20, 10/20

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11/30/2010 07:34 AM
betPortugal complaint update
A betPortugal (unrated) player reports payment. On 11/23, SBR reported that the player requested a $950 withdrawal on 10/26, and had not received payment. The player confirmed receiving his funds from betPortugal this morning.

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11/29/2010 08:05 AM
betgun voids winnings claiming duplicate player password
betgun (SBR rating D+) confiscates €724 from player. The player opened an account with betgun on August 25th. In early November, the player requested a withdrawal of his €1654 Euro balance. betgun paid the player only €930, and confiscated the remaining €7240. betgun told the player that the player's password was the same as another player's. SBR is attempting to discuss this dispute with betgun.

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11/29/2010 07:43 AM
Admiralbet limits player to £1 during bonus rollover
An Admiralbet (unrated) player deposited £60 and received a £30 bonus. After winning his first bet, Admiralbet lowered his maximum wager to €1. The player still has to meet a £270 rollover requirement. SBR is discussing this dispute with Admiralbet.

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11/27/2010 01:58 PM
bet770 bonus complaint
A bet770 (unrated) player submits a bonus complaint. The player states that he has a balance of €1652.80, with €265 derived from a bonus. The player tells SBR that bet770 limited him to being able to place a maximum of €30 per week in wagers. The player has €771 left in rollover to meet. SBR is following up on this complaint.

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11/25/2010 08:36 AM
betHorizon feedback wanted
A betHorizon (SBR rating B-) player reports a slow-pay. On September 7th, the player requested a $2,916 withdrawal to his Moneybookers account. To date, he says he has not been paid or given an update by betHorizon. SBR is confirming the dispute with betHorizon. betHorizon players with payout feedback are asked to write to SBR.

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11/24/2010 04:23 PM
betoto reinstates player's account
betoto (SBR rating C+) update. On October 22nd, SBR reported that a player had €733 frozen by betoto without an explanation as to why. After lengthy discussions with SBR, betoto reinstated the player's account. betoto provided logs to SBR showing abnormalities with the player's account. SBR agreed not to disclose these items for security reasons.

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11/23/2010 09:14 AM
betPortugal stalling payout citing ownership change
On 10/26, a betPortugal (unrated) player requested a $950 withdrawal. The player writes to SBR that betPortugal first told him that they needed to replenish their Moneybookers account before sending his payout. On November 11th betPortugal informed the player that the sportsbook was undergoing an ownership change, and that a new account would be created for him. betPortugal claimed that his winnings would be available for withdrawal . SBR is investigating this complaint. | betPortugal addresses complaint

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11/23/2010 07:44 AM
betUS confiscates $2805 in player's winnings
A betUS (SBR rating D+) player states that he had $2,805.70 in winnings confiscated. On October 29th, the player says he won a Pick-4 racebook wager on the Meadowlands track. The wager paid $2905.70. After being credited with the win, his account was locked. The player says he called betUS and spoke to a supervisor named Mike, who allegedly informed him that he was warned not to bet "those tracks". The betUS supervisor credited him with $100 from the win, and refused to reinstate the rest of his winnings. SBR is following up on this dispute.

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11/22/2010 05:27 PM
Parlaymakers wager dispute update
On November 18th, SBR reported that Parlaymakers (SBR rating C) canceled $4,000 worth of a player's teasers. The player had originally bet $1,000 on five teasers, all including the Baltimore Ravens leg of -1.5. Parlaymakers cited a rule disallowing more than $1,000 on any teaser team. Parlaymakers claimed that the player was aware of the restriction, but could not prove this. Since the wagers were canceled prior to any of the games beginning, the player rebet the teasers elsewhere. Parlaymakers has agreed to credit the player a $1,600 freeplay, which is equivalent to the amount of equity the teasers held.

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11/22/2010 01:16 PM
Scam Alert: DailyDime added to sportsbook blacklist
DailyDime has been downgraded to F on the SBR Sportsbook Blacklist. On 11/20, SBR reported that DailyDime's manager told a player that the sportsbook was in financial trouble. Since that report was published, a player who requested an $1170.34 check on 10/30 has come forward telling SBR he has received no payment updates.

BTG Gaming provides DailyDime with betting software, web hosting, and credit card processing. The hosting company, which also powers Dimeline Sportsbook (SBR rating D) tells SBR that they have removed DailyDime's manager's website access due to unpaid hosting fees. DailyDime's manager, who refers to himself as "Johny Anthony", has not returned SBR's calls or e-mails.

How DailyDime players can request their funds
BTG Gaming tells SBR that any DailyDime player who deposited with their credit card processor will receive the amount of their deposits back, including the player who reported the $1170.34 slow-pay. BTG went on to say that if DailyDime would agree to sell its domain name, BTG would assume full responsibility of all players balances. To date, DailyDime has not made contact with its players, host, or SBR.

SBR advises DailyDime players not to send any funds by Western Union to "John Anthony", as he has lost access to the DailyDime website and does not have the power to add funds into a player's account. SBR has been assured by BTG Gaming that his website access will not be turned back on until the $6,500 in pending player withdrawals is paid. | DailyDime statement

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11/21/2010 02:15 PM
betway management addresses dispute
betway (SBR rating D-) has addressed the dispute reported by SBR on 11/17. A player had a balance of €130 confiscated after he made a withdrawal request. At time of the seizure, betway stated to the player that he was guilty of operating multiple accounts. betway did not offer any evidence or give the player a chance to refute the claim. After SBR followed up on behalf of the player, betway provided evidence that the player operated a third account to take advantage of a free bet promotion. betway expressed a willingness to revisit other complaints reported by players in cases of alleged fraud. | betway statement

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11/19/2010 05:18 PM
Lay104 player confirms payment
The Lay104 (SBR rating D) player from SBR's 11/12 report has confirmed payment. The player had asked for a $6,000 check on November 2nd. He received checks on November 12th and November 18th, paying him in full. Lay104 had not updated the player for three days on the status of his payout request, citing time spent assisting with charity endeavors for "victims of the mudslide" that occured near the compan's land-based casino. Lay104 is a sister-book to betFirstClass (SBR rating D).

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11/18/2010 12:11 PM
betUS bonus dispute reaches SBR mailbox
A betUS (SBR rating D+) bonus dispute has been filed. A player deposited $5000 to betUS in September, receiving a $2500 freeplay bonus that carried a $65,000 rollover. The player won approximately $2500 with his freeplays. After the player completed more than 60% of his wagering requirement, he states that betUS closed his account and confiscated $2500, rather than pro-rating any of his bonus. SBR is following up on this dispute with betUS.

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11/18/2010 11:52 AM
Parlaymakers cancels $4,000 worth of player's teasers
A Parlaymakers (unrated) dispute has been reported. On November 11th, a player made five bets of $1000 on a 2-team 6-point teaser, taking Baltimore +7.5 and Indianapolis -1. Approximately ten minutes before the Baltimore game began on Thursday, Parlaymakers voided 4 of the wagers stating that its limits were $1000 per identical teaser. Parlaymakers has been unable to show a printed rule with this limit, the player has also denied seeing any warning of this kind. Parlaymakers stated that the teaser wagering page had the following warning when the player placed duplicate wagers: "Multiple Teaser wagers on the same teams with the same lines that exceed the wager limit for Teasers will not be allowed." SBR is discussing this dispute with Parlaymakers.

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11/17/2010 10:56 AM
betWay confiscates €130 from player citing multiple account violation
On November 4th, a betWay (SBR rating D-) player deposited €40 and received a €20 bonus. After completed his rollover, he requested a withdrawal of his €130 balance. betWay subsequently closed his account and seized his funds, accusing him of operating multiple accounts. As with other betWay confiscations, no evidence was offered by betWay to support its actions either to the player or SBR.

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11/17/2010 08:59 AM
betOnline247 player reports a €100 slow-pay
A betOnline247 (SBR rating D-) player reports a slow-pay. On October 8th, the player asked for a withdrawal of €100 by Moneybookers. betOnline247 told him that the payout would take from 2-30 days to be completed. SBR is following up on the complaint.

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11/16/2010 09:14 AM
betoto voids player's winnings without providing explanation
A betoto (SBR rating C+) player reports that he had €341 voided. On 10/17, he deposited €400 and accepted a casino bonus. After fulfilling wagering requirements, he attempted to withdraw €741. On 10/21, the player realized his account had been closed. betoto e-mailed the player stating that they would refund his €400 deposit; no explanation was given for the voided casino winnings. SBR is investigating this dispute.

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11/15/2010 04:37 PM
WagerUnit offline with players funds
WagerUnit (SBR rating F) is offline. SBR spoke with the hosting company that provided WagerUnit with betting software, BTG Gaming, and learned that WagerUnit ceased providing payment for its hosting services and was subsequently disabled in mid-2010.

The manager behind WagerUnit has not taken the site back online under another platform to date. An SBRforum reader reports having a check for $850 bounce in December 2009. WagerUnit has been downgraded to F.

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11/15/2010 11:56 AM
betOnline247 player confirms payment
A second betOnline247 (SBR rating D-) player has confirmed payment. The player asked for a withdrawal of $2,500 by Moneybookers on October 2nd. He was paid on November 15th, two weeks past betOnline247's payment window of 2-30 days. betOnline247 players in need of assistance are asked to submit a sportsbook complaint form.

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11/15/2010 11:22 AM
betAtHome freezes player's account with $1820 balance
betAtHome (SBR rating C-) complaint. On May 15th a player deposited $105 and received a $100 bonus. The player met the required rollover and increased his balance to $1820. In October, the player states that betAtHome locked the account and refused to pay his balance. SBR is discussing this dispute with betAtHome.

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11/13/2010 10:18 AM
Sportingbet player submits wagering complaint
Sportingbet (SBR rating D+) wagering complaint. On October 16th, a player wagered €120 on a spanish handball match between Toledo and La Rioja. His wager was on La Rioja at -2 with odds of 1.85. When La Rioja won by exactly two, the wager should have been refunded as a push. Sportingbet graded it as a loss. When the player contacted Sportingbet about the incorrect betting, he states that he was told it was meant to be a 3-way market, even though it was listed and priced as a 2-way handicap. All other spanish handball markets were also listed and priced as 2-way handicaps. SBR has contacted Sportingbet to discuss this dispute.

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11/12/2010 03:38 PM
Lay104/betFirstClass feedback wanted
A Lay104 (SBR rating D) player reports a frustrating withdrawal experience. On November 2nd, he asked for a $6,000 check payout and was told to expect a tracking number by Thursday. After Thursday passed, the player states he was told to expect details on Friday. The player then states he called and e-mailed Lay104 for three days without being given an update. On November 9th, he submitted a sportsbook complaint with SBR.

On November 9th, Lay104 addressed the complaint. Ownership claimed that local charity endeavors for "victims of the mudslide" that occurred near where the company's land-based casino is hosted has consumed most of their time.

Lay104 is a sister site of the betFirstClass Group (SBR rating D) and shares the same servers and database. Players with payout feedback or complaints are asked to write to SBR. | betFirstClass Sportsbook report

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11/11/2010 10:15 AM
Balkanbet bonus dispute
Editor's note: Balkanbet is now operating as EFbet.

Balkanbet (SBR rating C-) bonus complaint. A player with a €1332, 30-day rollover requirement describes having 5 of 6 bets canceled by Balkanbet. The player has sent screenshots showing his wagers were in line with the market average at the time. On 10/23, SBR reported that Balkanbet limited a player to €5 despite having a 60-day, €1200 rollover requirement.

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11/10/2010 06:30 PM
betOnline247 player reports payment
A betOnline247 (SBR rating D-) player has reported payment. On September 30th he asked for a withdrawal of €1018.50. betOnline247 is currently slow-paying 5 players a total of €2,116.31.

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11/9/2010 04:46 PM
betUS player reports withdrawal issue
A betUS (SBR rating D+) player says that a check for $1040.60 bounced. The player states that on 11/2 he deposited the check, and that on 11/15 the amount was reversed. He then sent a copy of the bounced check plus the deposit slip to betUS. The player says that betUS then told him it would take a week to confirm the check's status, despite receiving the scans from the player. SBR is following up on this complaint.

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11/5/2010 03:49 PM
AsianLogic to acquire 12bet
AsianLogic, an Asia-based online casino operator has agreed to acquire 12bet Sportsbook. Each company is licensed in the Phillippines. In addition to its online casino endeavors, AsianLogic operates the Asian Poker Tour. | SBRforum discusses AsianLogic's acquisition of 12bet

Rory Anderson, Chief Executive for 12bet comments:

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11/4/2010 08:50 PM
betPhoenix website down
betPhoenix's (SBR rating B+) homepage is currently down. SBR will update this report as betPhoenix comes back online.

Update 3AM ET: betPhoenix has come back online. betPhoenix tells SBR that a router issue caused the family of sites to go down.

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11/4/2010 10:09 AM
betOnline247 withdrawal complaint #5
betOnline247 (SBR rating D-) player submits a withdrawal complaint. On October 16th he asked for a withdrawal of £106.31. betOnline247 then required that he send a copy of his passport, which he complied with. No funds have been credited so far. betOnline247 is slow-paying 4 other players a total of €2010. SBR last reported on a betOnline247 payment September 15th.

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11/3/2010 07:38 PM
bet365 upgraded from B- to B

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11/3/2010 06:31 PM
betBoo - SBR initiates rating coverage at D

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11/3/2010 05:13 PM
betBoo player confirms payment
The betBoo (SBR rating D) player from SBR's 10/28 slow-pay complaint report has confirmed receiving payment. When the player contacted SBR, he was owed $2,099 from a September 30th withdrawal request. betBoo management has expressed the desire to cooperate with SBR on sportsbook complaints.

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10/28/2010 04:47 PM
betoto pays player in voided wagers dispute
On October 26th, SBR reported that a betoto (SBR rating C+) player stated his winning bets were voided. betoto has addressed the dispute stating that the in-game wager bets were voided due to their system freezing during that time. betoto reviewed the player's wagers & honored the wins since the price was within market.

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10/28/2010 12:09 PM
betboo payment complaint
betBoo (unrated) payment complaint. A betboo player requested a payout of $2099 on September 30th. The player submitted all the required ID documents. betboo has to date not paid the player. SBR is following up on this complaint.

On October 16th, SBR reported that betboo voided a wager on a bad line then graded it as a loser the next day. Players should exercise extreme caution when choosing to play with unrated sportsbooks. | SBR Sportsbook Ratings guide

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10/26/2010 06:50 PM
betoto player says his winning bets were voided
A betoto (SBR rating C+) player states that his winnings have been voided. On 10/25, he placed two bets via live betting on Lech Poznan vs Gornik Zabrze. After the matches first goal, betoto offered the odds of 2.35 on a Gornik win and 2.2 on under 3.5 goals. The player placed two wagers, a €90 under bet and a €400 wager on Gornik to win. The player states the odds then hovered at around 2.15 for the next 15 minutes, with the under continuing to drop in price as the match proceeded. The match ended 1-0. On 10/26 the player requested a withdrawal of €3000, before realizing that his bets were voided. The player claims that betoto cited their terms & conditions on bad lines, however, he claims the odds were fair and in-line with the rest of the market. SBR is following up on this complaint.

On 10/22, SBR reported on another instance of betoto confiscating funds. That dispute remains outstanding.

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10/22/2010 04:32 PM
betoto player says that his winnings have been confiscated
betoto (SBR rating C+) complaint. On October 11th, a player deposited €400 at betoto and received a 50% bonus. Rollover was met in 24 hours. The player requested a withdrawal of his €733 balance the next day. After providing ID, betoto confiscated his bonus and winnings, stating that his "funds have been cancelled". SBR is discussing this dispute with betoto.

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10/22/2010 10:43 AM
betfair bonus dispute
betfair (SBR rating A) bonus dispute. betfair ran a new account special from October 6th-11th for 50% cash-back on losses during that period. The requirements were that €50+ needed to be wagered on two or more days. A player signed up for this promotion and lost €1260 during the allotted time. betfair opted not to refund half of his losses (€630), stating that this special was never offered to the player. The player provided both SBR and betfair with a copy of the e-mail he received advertising the promotion. SBR is investigating.

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10/21/2010 12:47 PM
NBA Handicapping Bracket Tourney Contest - Free
SBR Contests — SBRforum announces a free $4,000 NBA Handicapping Bracket Tourney. NBA bettors and fans are invited to partake in SBR's NBA regular season contest and to show off their handicapping skill for a chance to win cash prizes.

How To Join
1. Must be a registered member of SBRforum. Register here.
2. Enter at SBR Contests.

How To Play
After the Bracket is full with 256 contestants, 128 round one matches will be created. Each head-to-head handicapping battle will last for 1 week. After that week's conclusion, the poster who has scored the most units in his 1 versus 1 match advances to the next round. For example, if John Doe is 10-4 +8.00 units, and his opponent Jane Doe is 7-7 +5.00 units, John advances to the next round.

Prize-Pool
In order to finish "in the money", a contestant needs to have reached the Sweet Sixteen round. All Sweet 16 members will be guaranteed $100 cash if they've signed up for the contest fully.

2009 NBA Contest Recap — SBRforum's NBA Contest last season paid $2,250 to SBRforum poster SportsLockPicks, with $1,250 going to runnerup "jonmic", and $750 to "BadBeat" who finished #3.

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10/20/2010 11:05 AM
betsafe addresses wager dispute
betsafe (SBR rating C) addresses wager dispute. On 10/19, SBR reported that a wager on Manresa at 1.6 was voided two hours into the game and later reinstated as a loss. betsafe stated to SBR that when the basketball match went into overtime, it was improperly graded as a "push", which appeared to the player as a voided wager. At the conclusion of overtime, betsafe corrected its mistake and settled the market normally. SBR has concluded that betsafe acted fairly.

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10/19/2010 12:37 PM
betsafe voids then reinstates wager
A player complains that betsafe (SBR rating C) voided his wager, then reinstated it after it lost. On October 17th, the player wagered 3600 SEK on Manresa at 1.6 odds. About two hours into the game, the wager was voided. Five hours later his wager was reinstated, and his account debited for the loss. SBR is discussing this dispute with betsafe.

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10/17/2010 07:52 PM
betOnline247 management addresses slow-pay complaints
betOnline247 (SBR rating D-) update. betOnline247 management has addressed the 4 slow-pay complaints reported by SBR in the last month.

betOnline247:
SBR asks that betOnline247 elaborate as to why a player's history with the sportsbook would effect how promptly he or she was paid. SBR will update this report.

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10/16/2010 11:51 AM
betboo voids wager citing bad line, then grades it as a loss the next day
betboo (unrated) voids a wager citing a bad line, then grades it as a loser after the event. On October 10th, a player wagered €5 on the St. Petersburg vs Spartak Moscow Russian Hockey match at odds of 7.30. A few hours after placing his bet, he received an e-mail stating his wager was voided due to an odds error. After the match was played the following day, his account was debited for a loss on the voided wager. When the player contacted betboo, they stated the earlier e-mail was sent in error.

On April 6th, SBR reported that betboo changed a player's winning wager to a losing one. Players should exercise extreme caution when choosing to play with unrated sportsbooks. | SBR Sportsbook Ratings guide

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10/14/2010 10:58 AM
Sportingbet player has account closed after 1 bet
Sportingbet (SBR rating B+) complaint. A player says his account was closed and a $248 winning bet voided. On September 17th, he deposited $680 and bet $273 to win $248 on an Aussie Rules football match. One day after the game, Sportingbet closed his account. SBR is investigating the complaint.

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10/13/2010 03:08 PM
betOnline247 slow-pay complaint reported
A betOnline247 (SBR rating D-) player asked for a withdrawal of €500 on August 30th. He has not received payment to date. betOnline247 currently is slow-paying 3 other players a total of €1510. SBR last reported on a betOnline247 payment September 15th.

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10/13/2010 09:31 AM
bet24 player has winnings removed
A bet24 (SBR rating C) player submits a sportsbook complaint. On 10/12 the player deposited €140 and placed a series of wagers that increased his balance to over €1,000. After making the profit, the player requested a withdrawal and sent in a copy of his passport. bet24 approved the ID by e-mail confirmation later that night, but the player says the morning of October 13th his balance was adjusted to €140. Customer service informed the player that his account was linked to other accounts and has been blocked. He was told he could withdraw his deposit at anytime. The player denies being linked to other accounts. SBR is investigating.

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10/12/2010 11:51 AM
Centrebet honors losing wager on bad line
A Centrebet (SBR rating B+) wagering complaint has been reported. Centrebet put up a home-away line for Primera Liga for all games played from September 21st-23rd. Originally, this wager had a handicap of home team -9 goals for 10 games. On the first day, the home teams outscored the visitors by 8 goals in 3 games. In the remaining 7 games, the home teams had a total handicap of approximately 7 goals. On Wednesday September 22nd, the fair handicap for the Primera Liga would be about -15 goals. The player bet into an obviously bad line of -9 goals (the opening line). Centrebet then claimed this was a "live line", which reflected the goals scored already.

When the player presented the odds of the remaining games which demonstrated the -9 handicap was either a bad line or a past-post, Centrebet stated the following:

Centrebet:
Players are advised not to bet into obviously bad lines or past-post sportsbooks, as this allows the possibility that a sportsbook honors the wager if it loses, or void it if it wins.

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10/11/2010 02:22 PM
New bet1128 ownership refuses to honor old player balances
A bet1128 (SBR rating D+) player has contacted SBR stating that his account has been deleted. On August 4th, the player wrote to SBR indicating that the €300 balance he maintained with bet1128 in 2009 was erased from the website. bet1128 does not dispute the player's claims. bet1128 states that Centurion Ltd. acquired the domain, but not any liabilities from Paradise bet Ltd. who used to operate the sportsbook. Shortly thereafter, Paradise bet Ltd. made the news for allegedly being a front for organized crime. | Full bet1128 Sportsbook report

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10/6/2010 05:34 PM
bet770 player locked out of his account
A bet770 (unrated) player has stated that his login has been deactivated. The player has a £353 balance with bet770. He claims that bet770 has not answered its support line or e-mails. In a similar complaint, SBR reported that bet770 removed funds from a player's account and locked his log-in for more than two months.

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10/3/2010 04:10 PM
betOnline247 payment complaint
A betOnline247 (SBR rating D-) slow-pay complaint has been reported. On September 1st a player asked for a withdrawal of €238, and has yet to receive his funds. This is the third outstanding betOnline247 slow-pay complaint. SBR is continuing to attempt to discuss the payout statuses with betOnline247.

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10/1/2010 11:44 AM
Bookmaker Group undergoing website maintenance
The Bookmaker.com Group (SBR rating A+), which includes Diamond & betCRIS is currently undergoing website maintenance. Bookmaker has stated to SBR that all sites are expected to be back online shortly. Players can still place bets by telephone by dialing 1-866-924-3712.

UPDATE — Bookmaker is back on-line.

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9/29/2010 06:33 PM
New betmotion payment complaint
On September 12th, a betmotion (unrated) player asked for a withdrawal of £84 via Moneybookers. After a week of not receiving his funds, betmotion sent the following e-mail explaining the payment delay:

betmotion:
Noticably absent from betmotion's e-mail was an expected payment time. On September 28th, a player reported payment from betmotion after SBR pursued the matter with the sportsbook. SBR is following up on this complaint with betmotion.

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9/28/2010 12:04 PM
betmotion player confirms payment
The betmotion (unrated) player who was the subject of SBR's 9/25 sportsbook report has confirmed payment. The player asked to receive $598 via Moneybookers on August 29th.

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9/27/2010 06:07 PM
betOnline247 player in the dark on withdrawal status
A new betOnline247 (SBR rating D-) withdrawal complaint has been reported to SBR. On September 6th a player requested €800 from betOnline247, and has not received the funds. The payment method the player chose was Moneybookers. This is the second outstanding betOnline247 sportsbook complaint. On September 22nd, SBR reported that a player who requested €472.80 on August 26th had not been paid.

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9/25/2010 06:39 PM
betmotion player submits withdrawal complaint
A betmotion (unrated) payment complaint has been reported. On 8/29 a player asked for a withdrawal of $598 via Moneybookers. betmotion requested the player's ID, which was reportedly provided on September 1st. betmotion verified his ID. The player has yet to receive payment. SBR has contacted betmotion for an update. | betmotion forum results

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9/23/2010 11:45 AM
bet770 removes funds from players account
On September 2nd, SBR reported that a bet770 (unrated) player had his locked for two months with no explanation. Today, the player reported that his account was reopened minus €155, and that his limits were set to less than €1. bet770 has yet to address why the funds were removed.

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9/22/2010 09:38 AM
betOnline247 payment complaint
A betOnline247 (SBR rating D-) player submits a sportsbook complaint. In the summer of 2010 he deposited €20 via Moneybookers in exchange for a €20 registration bonus. After meeting the required 10X rollover he asked for a payout of €472.80 on August 26th. betOnline247 has not credited the player's Moneybookers account. SBR is following up on the payment complaint.

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9/20/2010 12:07 PM
Scam Alert: betUSASports offers sportsbook signup bonus
betUSASports (SBR rating F) is offering a 20% cash signup bonus. betUSASports is operated by the same manager behind bet911 (SBR rating F). bet911 was downgraded to F on May 6th after its public admission that players would not be paid their balances unless the sportsbook found a buyer. bet911 and betUSASports both continue to operate and seek new deposits. Players are advised to avoid betUSASports and bet911 at all costs. | Full Sportsbook Scam report

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9/20/2010 10:39 AM
WSEX feedback wanted
A WSEX (SBR rating D) player has confirmed receiving a $2500 payout to his Neteller account. This is the 5th confirmed WSEX payment in September for a total of $8800.

A new WSEX payout complaint was reported this morning from a player owed $150 and $400 from June & July withdrawal requests. WSEX stated to SBR on June 29th that all players who filed sportsbook disputes would be placed on priority lists. All players that have contacted SBR in the past six months, as well as those that have not written in, are urged to write to SportsbookReview with updates on their payout statuses.

WSEX is still slow-paying $240,050 to 53 players.

WSEX player:

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9/18/2010 04:45 PM
betUSASports - SBR initiates rating coverage at F

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9/18/2010 12:02 PM
Scam Alert: bet911 operating as betUSASports
bet911 (SBR rating F) has opened a new domain, betUSASports, attempting to lure in depositors for football season. bet911 was downgraded to F on May 6th by SBR after its admission that it could not pay players and that the sportsbook would search for a buyer. Even following the public acknowledgement of insolvency, bet911 continued to update its signup bonus structure hoping to bring in new deposits. betUSASports has been added to the SBR sportsbook blacklist at F. | betUSASports forum discussion

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9/16/2010 03:31 PM
bet365 upgraded from C to B-

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9/16/2010 07:56 AM
betEd voids two casino players winnings
Two betEd (SBR rating C+) players have written to SBR that their casino winnings were confiscated. Player 1 had $4,000 removed from his account, player 2 had his balance of $1000 zeroed. betEd stated that each player purposely went through a sequence of actions to benefit from a technical loophole that affected Blackjack games. SBR has asked betEd to provide proof that the two unrelated players cheated, and to document the amount of winnings that were attributable to the alleged exploitation of the software.

On January 29th, SBR reported that betEd voided $15,090 in casino winnings. In the January cases, neither player that had winnings confiscated disrupted, hacked into, or in any way altered the casino software. It could not be shown that either player understood they were playing corrupted games. The fault for the game failures rested entirely with betEd and the programmers contracted to design its games.

betEd's handling of those cases and their arbitrary rule enforcement, such as the August 16th case where $14,300 in winning were voided due to a mismatched name on a players Neteller account, prompted their downgrade to C+ in the SBR Sportsbook Ratings guide.

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9/16/2010 07:11 AM
Scam Alert: Apex/bet33 Sportsbook Group
bet33 (SBR rating D-) was founded in 2005 by Robbie Mcphail, owner of scam operation Apex Sportsbook (SBR rating F).

Apex Sportsbook History
Apex Sportsbook was given a rating of D in April of 2004 by SportsBookReview. Apex Robbie used his experience with online marketing to rank highly in search engines, placing Apex on the map as a sportsbook which offered too good to be true bonuses that were successful reeling in player deposits. This big-bonus business model set Apex on a path of financial ruin, and just two short months after being recognized as a (albeit lowly) rated sportsbook, Apex closed its doors and stiffed its players thousands in winnings.

Creation of bet33 & other Brands
Apex Robbie's newest venture, bet33, was launched in 2005 and financed with the unpaid winnings of Apex Sportsbook players. Robbie acquired new players through mailing lists and established bet33 as another sportsbook that would appeal to bettors who would be categorized as bonus-hunters. | Full Apex/bet33 Sportsbook report.

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9/15/2010 09:49 AM
betOnline247 player reports payment
The betOnline247 (SBR rating D-) player who was the subject of SBR's September 13th sportsbook report has confirmed payment. One day after the SBR report was posted the player states that he received his €292.50 withdrawal via Moneybookers.

betOnline247 player:

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9/14/2010 06:21 PM
Cashpoint wagering dispute
A Cashpoint (SBR rating C-) player submits a wagering dispute. The player has a €90 balance at Cashpoint with an unspecified amount of bonus rollover to complete. The player stated that as of September 1st any bets he attempted to place were rejected, even bets for as low as €1. SBR contacted Cashpoint to ask if his account had been restricted; Cashpoint attributed the player being locked out to technical problems and stated that he was free to continue wagering with house limits.

After Cashpoint refuted the player's claims, SBR asked him to provide screenshots of his bets being rejected. The player obliged. SBR is continuing to discuss the situation with Cashpoint.

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9/13/2010 10:31 PM
betOnline247 Moneybookers complaint
A betOnline247 (SBR rating D-) player writes to SBR that he asked for a withdrawal of €292.50 on August 21st. His Moneybookers payment request has not been filled. betOnline247 has not yet commented on the player's payout status. Players in need of assistance or with betOnline247 feedback are encouraged to submit sportsbook complaints.

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9/13/2010 02:33 PM
betRomania freezes winning free bet account
SBR receives a player complaint against betRomania (unrated). According to the player, he was offered a $50 trial account. After running the account up to $400, his account was closed. The player states he was told that his account would remain frozen until he deposited $50. SBR is attempting to contact betRomania.

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9/10/2010 02:16 PM
betUS freeplay complaint update
On August 24th, SBR reported that betUS reinstated a player's freeplay winnings who had his account closed for non-recreational play. betUS returned $1,350 to the player's account but no longer wished to accept his business. SBR facilitated discussion between both sides where an agreement was ultimately reached to pay the player $1,000 and close his account. The player was not under durress when making the agreement and considered the deal to be fair as he would not be required to rollover his bonus with paltry limits.

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9/9/2010 12:52 PM
FREE NFL Football Contest: Beat The Prick is Open!
Day 1 of SBRforum's Beat The Prick football contest has arrived. Tonight's NFL game featuring the Minnesota Vikings versus New Orleans Saints is the first official game of the $160,000 Free Football Contest. SBRforum posters are also able to bet on themselves winning the free contest.

Futures Odds on Beat The Prick Contestants (Top 5 shown)
Cabo 50-1
iifold 85-1
Wingz 150-1
Iceman 180-1
Caracalla 185-1

Full list of Free NFL Contest odds.

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9/8/2010 05:10 PM
betWay confiscates €503 from player
On July 28th, a betWay (SBR rating D-) player created an account at betWay through a friend's referral program. The friends website had the same IP address as the player. betWay accused the player of owning the website, and creating an account through his own referral program (which violates betWay's rules). SBR is discussing this dispute with betWay.

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9/7/2010 07:46 PM
Beat The Prick Futures odds
The SBRforum Points Sportsbook has released Beat The Prick 2010 futures odds. The play-for-points site gives forum members a chance to bet on their own placement in the NFL Handicapping contest. | NFL Contest discussion

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9/7/2010 05:03 PM
QuickSilverSports complaint update
On September 6, 2010, SBR reported that betQuickSilver (SBR rating C) was slow-paying a player $3174. After SBR contacted betQS, the sportsbook told the player that his withdrawal will be completed in the next 7-10 days.

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9/7/2010 09:29 AM
SBR Points Sportsbook upgrade
SBRforum's point sportsbook is having an upgrade performed. The sportsbook is expected to be down for approximately 45 minutes. SBRforum members use their loyalty points to bet at the sportsbook, participate in contests, and to redeem clothing, electronics, and other merchandise at the SBR Points Store.

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9/4/2010 02:52 PM
Free Football Handicapping Contest $10,000 per week
SBRforum's Beat The Prick football contest begins Tuesday September 7th. The contest has a $10,000 weekly pot which is divided among all contestants that outscore "The Prick".

Step 1: Each week SBRforum's mascot, The Prick, enters 4 picks on NFL/NCAAF sides & totals.

Step 2: Players then enter their picks through SBR Contests, SBR's free contest software, and attempt to post a better record than The Prick. Contestants that finish better than .500 after 4 picks and whose record is at least 0.01 greater than The Prick's receive a weighted portion of the $10,000 pot. The grand prize after 15 weeks of play is $10,000 divided among the top 5 finalists. | Football Contest information

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9/3/2010 06:26 PM
Centrebet bonus dispute
Centrebet (SBR rating B+) refuses to honor a sign-up bonus. In late August, a player opened a new account with Centrebet after viewing an attractive bonus offering. The offer required that the player deposit and make one wager. After the 1st wager, the player was to receive a free bet in the amount of his initial wager (up to £40). The player proceeded to deposit and make a wager of £40, however Centrebet declined to offer the bonus. Per the player, Centrebet insisted that player needed to click on a special link to redeem the offer as well as use a promotion code. SBR reviewed the promotional page offering the bonus and found that the only requirement was that a code must be entered (which was done). SBR is discussing this bonus dispute with Centrebet.

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9/3/2010 05:51 PM
TheSportsbook enters the SBR Rating Guide at C+
TheSportsbook enters the SBR sportsbook rating guide at C+. The book is the newest member to the Great bet Gaming Systems platform, which also powers and shares ownership with betEd (SBR rating C+). TheSportsbook tells SBR that Great bet Gaming is supplying a full turnkey solution that includes processing, player and odds management, as well as customer support. TheSportsbook states that it intends to be player-friendly and give bettors the benefit of the doubt with disputes however, with betEd as decision maker behind player management, these goals may be overly ambitious. | betEd voids winnings

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9/3/2010 05:29 PM
Brobury Sportsbook adds SBR Feedback form to website; upgraded to B-
Brobury Sportsbook players continue to provide postive feedback since the sportsbook was last upgraded in March of this year. The sportsbook remains in good standing and along with, betUSA (SBR rating B-), is an alternative for players that are fond of the Sportsbook.com platform but adverse to risk. BroburySports is a medium sized sportsbook running on the Sportsbook.com platform. Brobury management has agreed to SBR arbitration and has placed the SBR sportsbook complaint form directly on their contact us page. Confidence in player feedback, which SBR will use for future evaluations, is a positive sign. Brobury is located in Costa Rica and uses World Gaming software.

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9/2/2010 12:13 PM
bet770 bonus complaint
bet770 (unrated) has limited a player's wager limits to 0. A player wrote in to SBR stating that in June of 2010 he deposited €175 to bet770 for a 100% cash bonus. He then increased his balance to €514 after making several wagers. With €750 left to rollover, the player states that bet770 limited his account to a 0 wager limit on the premise that the sportsbook was investigating his play. bet770 has since failed to offer any explanation to the player or SBR.

bet770 also has a sportsbook payment complaint on file from July 4th. A player requested a withdrawal of €8142 through Moneybookers and never received payment.

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8/31/2010 04:23 PM
betWay winnings forfeiture case update
betWay (SBR rating D-) has addressed the sportsbook complaint reported by SBR on August 21st. betWay confiscated €2,453 in winnings from a player that deposited €500 on April 1st. betWay accused the player of operating his account within a "shared environment". Following SBR's inquiry into the situation, betWay stated that the player did not share an IP or physical address with any other account holder, but that his computer was flagged as being connected to other accounts. SBR is still discussing the winnings confiscation with betWay. To date the player has not confirmed receiving his €500 deposit back.

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8/30/2010 01:46 PM
betUS confiscates $5,274 from winning bettor
betUS (SBR rating D+) has confiscated $5,274 from a winning bettor. The player deposited a total of $4,993 to betUS and increased his balance to $27,796. betUS subtracted $5,274 from his balance claiming that the winnings were derived from correlated parlay bets. betUS tells SBR that losing bets were subtracted from wins of other parlays, defending their confiscation by claiming the player was not being freerolled. betUS' software has not been modified to automatically prevent wagers with X% correlation, despite the functionality being a common gaming software configuration.

betUS player:
Read betUS statement

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8/25/2010 09:41 AM
betUS Sportsbook: Scam alert
betUS (SBR rating D+) sportsbook confiscates winnings again. One day after betUS credited a player whose bonus winnings were confiscated, a new complaint has been reported by a player who read SBR's betUS review.

This player deposited $1000 for a 100% freeplay bonus. The promo required a 12X rollover and 60 day hold. His first bet risked his entire freeplay on an MLB wager with +140 odds. After winning his first bet, he increased his balance to $2950 before going all-in on a -150 MLB moneyline. As that bet was pending, the player discovered he could no longer access his account so he proceeded to contact customer service via telephone. He was allegedly informed that pending the settlement of his wager that his account would be closed due to non-recreational play. His bet won and brought his account balance up to $4,915. After one week the player states he was paid only $3516 by betUS; minus his $1,400 in freeplay winnings. The player claims betUS told him he was not entitled to these winnings as his rollover hadn't been filled. | Read Full betUS report

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8/24/2010 09:22 AM
betUS Sportsbook reviews confiscation claim; credits bettor
betUS Sportsbook (SBR rating D+) has decided to credit the player from SBR's sportsbook confiscation report. betUS initially seized $1,350 in freeplay winnings from a player that made a $1000 deposit for a 100% freeplay. The player risked the entirety of his freeplay on Kansas City +135. After winning the bet, his account was closed due to "non-recreational" play and betUS confiscated the freeplay winnings.

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8/23/2010 04:18 PM
betUS downgraded from C to D+

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8/23/2010 02:35 PM
betUS sportsbook complaints update
betUS has accumulated a number of complaints in the past year from winning players. Despite its increase in business and the addition of staff, betUS has not ceased employing its unfair tactics toward winning sports bettors. The following report documents 5 unresolved betUS complaints.

betUS has been downgraded to D+. | Read full betUS report

betUS scam video

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8/22/2010 12:03 PM
Football Handicapping Contest Beat The Prick 2010 Open!
Beat The Prick 2010 Contest Registration is now open. Contestants must make 4 College and NFL Picks per week to try to outscore The Prick. One of the 4 picks will be a Best bet "Money Ball" worth twice as much as a normal play. $10,000 will be divided among players who Beat The Prick each week and $10,000 will be divided to those who outscore him overall during the 15 week contest. The first place finisher will earn $5,000. Players can sign up at SBR Contests. Cappers needing assistance or have questions should wite to Forum@SBRforum.com, or visit the 2010 Beat The Prick contest thread.

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8/21/2010 12:37 PM
betway confiscates €2453 in winnings citing shared environments
A betway (SBR rating D-) player deposited €500 on April 1st. Over the course of 4.5 months the player wagered with betway and increased his balance to €2953. On August 15th he asked for his first withdrawal. betway then closed the player's account and confiscated his €2453 in winnings, accusing him of operating his account within a "shared environment". betway has made the same claim before without providing IP logs to SBR or following up on sportsbook inquiries. betway has not yet returned the player's €500 deposit.

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8/19/2010 11:09 AM
betUS not honoring freeplay winnings?
A betUS (SBR rating C) player deposited $1,000 via Moneybookers on August 11th. He accepted a $1,000 freeplay which carried a 6X rollover and a 60 day hold. His first wager risked his entire freeplay on Kansas City +1.5 at the price of +135. After winning that wager and increasing his balance by $1,350, betUS closed the account. The player states that he was told that betUS caters only to recreational players. To date the player has not confirmed receiving his deposit back. betUS has not returned communication with SBR regarding the complaint.

In mid-March, a player had $6000 confiscated by betUS. betUS originally claimed the player was part of a syndicate, then later said that the winnings were from illegal correlated parlays. betUS offered no proof of their claim.

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8/17/2010 11:59 PM
betEd downgraded from B- to C+

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8/16/2010 02:05 PM
betED voids $14,300 in winnings in deposit identity case
betED (SBR rating B-) voids $14,300 in player winnings. On April 27th, a player opened an account with betED. He made two deposits totaling $2,700 using a friend's Neteller account. His friend does not have a betED account and gave consent for the deposits. After a few weeks of play, the player successfully withdrew $3,000. On May 24th the account balance was up $14,300 (total balance $17,000). betED became aware that the name registered to the account was not the same as that on the Neteller account, and required proof of ID. The player sent both his and his friend's ID.

betED then cited the following rule and voided the account balance:


betED asserts that the player committed fraud due to the name on his account not matching the Neteller account used. betED does not claim that either person had an account previously or that it faced any fraud risk by accepting the deposits. | Full betED report

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8/11/2010 12:22 PM
betAtHome tennis dispute update
Following SBR's report on betAtHome (SBR rating C-) voiding a tennis wager that was suspended before being completed, betAtHome confirmed their decision to regrade the wager to SBR in a follow-up e-mail. SBR considers the dispute resolved. Any other players who may have had bets unfairly voided are asked to write to SBR.

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8/10/2010 07:14 PM
betAtHome tennis grading dispute
A betAtHome (SBR rating C-) player has submitted a sportsbook grading complaint. The player wagered on a tennis match between Lopez and Bakker, which was twice suspended due to rain. Despite the match being continued as normal the next day, betAtHome canceled the wager. The industry standard for such situations is to settle the market normally once play resumes. SBR is investigating.

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8/5/2010 10:27 AM
betAnySports upgraded from B+ to A-

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8/5/2010 09:22 AM
Vietbet, betAnySports, ChineseBookie upgraded to A-
Vietbet, betAnySports, and ChineseBookie have been upgraded to A- in the SBR sportsbooks ratings guide. The sportsbooks are entering year two as part of the 5Dimes (SBR rating A+) operation. | Read more 5Dimes Sportsbook Group news.

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8/4/2010 12:56 PM
WagerChief players report log-in issues
WagerChief (SBR rating B) players have reported being unable to log-in. WagerChief management confirmed the problem at SBRforum and said the technical issue should be resolved soon.

02:06pm CST
Update — betPhoenix players report the same log-in problem. SBR will update this report once all betPhoenix hosted sites are operational.

02:44pm CST
Update — betPhoenix management states the log-in error has been fixed.

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7/31/2010 12:53 PM
TowerGaming, OddsMatrix report
TowerGaming (SBR rating D+) has been added to the sportsbook ratings guide.

TowerGaming is a licensee on the OddsMatrix platform. OddsMatrix fully supports TowerGaming; powering their software and holding player funds in reserve. The COO of OddsMatrix confirmed the business relationship in a letter to SBR.

Jesper Jensen, OddsMatrix COO:
How the white-label platform controls player funds:

Jesper Jensen, OddsMatrix COO:
The last Malta-based sportsbook to use the OddsMatrix platform was betOnbet (SBR rating F). OddsMatrix claimed at the time that only software was provided to betOnbet. betOnbet's processing was reportedly done by the Linx Media Group. Both betOnbet and the Linx Media Group have since went bankrupt. | Read full TowerGaming, OddsMatrix report

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7/30/2010 11:09 AM
PartyGaming and Bwin plan merger
PartyGaming PLC plans to unite with Austrian-based sportsbook Bwin.

Jim Ryan, CEO of Party Gaming:
Financial details of the planned merger were reported by the Wall Street Journal.

While both publicly traded companies are financially secure, Bwin (SBR rating C-) has maintained a lower rating due to its handling of sportsbook complaints. | View full PartyGaming, Bwin merger report

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7/29/2010 06:30 PM
betHorizon player confirms partial payment
A betHorizon (SBR rating B-) player has confirmed receiving a partial payment. He requested £1000 on May 3rd via Moneybookers, and received a payment of £350 today. On July 9th, betHorizon management stated that in approximately 10 business days all Moneybookers accounts would be caught up. betHorizon attributed the delays to banking restrictions via that method. Two other players have yet to confirm receiving payment toward their May 14th & 15th withdrawal requests. SBR will update this report.

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7/28/2010 04:48 PM
PaddyPower bonus complaint; Free promo account closures
PaddyPower (SBR rating B+) bonus complaint. A fourth bonus complaint has been received from a player that signed up to take advantage of PaddyPower's £1000 free bet offer for Cheltenham racing. The promotion required 10 wagers to be placed in order for players to redeem the free bet. After placing 8 of 10 wagers, the player's account was closed. PaddyPower stated that it was a "trading decision". The 1st complaint received on PaddyPower's handling of the Cheltenham free bet promotion resulted in PaddyPower reinstating the player's account following SBR's inquiry. SBR is following up on the complaint. | Read full PaddyPower complaint

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7/27/2010 12:54 PM
Oddsmaker (SBR rating D-) withdrawal complaint
Withdrawal requested — $3,400 on April 30th.
Player issue — On January 9th a player deposited $250 to Oddsmaker (SBR rating D-). After a few months of play, his balance increased to more than $7000. On April 30th he requested a $3,400 withdrawal via priority check. The expected time-frame for delivery was 10 business days. The trouble began when the quoted time passed and no check had been received. The player followed up with Oddsmaker to inquire and to his surprise was informed by the cashier department that his "bank wire" was sent. Taken aback by the claim, the player clarified that he requested a priority check and never at any point provided wiring instructions. Oddsmaker was adamant that the wire had been sent and suggested he check his bank account for the funds. The book finally acknowledged the error a week later. Oddsmaker then told the bettor it was in the process of canceling the bank wire and resending the funds via priority check. Two more months passed and no updates were given to the player on the status of this check.

No progress was made. The player submitted a sportsbook complaint to SBR.

SBR is currently in discussion with Oddsmaker management, who said only the banking department could provide updates. When asked about the disconnect between management and the cashier department, an Oddsmaker customer service manager stated that it could not comment on the company structure but would provide an update ASAP.

SBR will update this report. | Oddsmaker is part of one of the largest online betting scams, Futurebet.

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7/24/2010 12:51 PM
betUS (SBR rating C) Steals $6,000?
betUS (SBR rating C) has seized $6,000 from a player's balance due to correlated parlay wagers. On July 20th, the player wrote to SBR stating that his account was closed in April with a balance of roughly $16,000. betUS investigated the player for "syndicate wagering" while his account was frozen, but ultimately concluded the player was not acting in concert with other account holders. betUS states that it does not allow correlated parlays, and docked the player's balance $6,000.

betUS:
SBR reviewed the betUS terms and conditions page and found only the following rule, which does not specifically mention correlated parlays:


In addition to the ambiguity of the printed rule, which could apply to every parlay wager, the betUS software does not prevent these bets from being accepted. The complaint is similar to the Sportsbook.com (SBR rating D-) confiscations, where players had thousands in winnings voided after placing wagers on correlated parlays. SBR is discussing the situation with betUS.

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7/23/2010 04:36 PM
betRevolution - SBR initiates rating coverage at D+

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7/23/2010 03:04 PM
betRevolution update
betRevolution (SBR rating D+) has been added to the SBR rating guide. On July 9th SBR reported that forum readers were discussing the sportsbook. SBR has completed a preliminary review of betRevolution. betRevolution claims that the company is located in Antigua while their servers are housed in Costa Rica. However, in addition to betRevolution, the domain ' ' is also located on the same web server. is a coffee supplier located in Costa Rica. betRevolution management did not directly comment on this outside business and failed to provide any additional information in a planned e-mail followup to SBR's telephone interview. The betRevolution marketing department is operated and managed in Canada. betRevolution's introduction into online gaming forums was not without incident as the following two situations tarnished the perception readers had of the relatively unknown sportsbook.

1. betRevolution operated a knock-off odds site called ShowMeOdds.com. The site used the same logo and displayed some of the same information as ShowMeTheOdds.com. After SBR inquired during its conference call with betRevolution, betRevolution first denied any knowledge of the ripoff site before SBR shared that it learned the site was being hosted on the same web server as betRevolution. A member of betRevolution management could not confirm the extent of the relationship with the site but stated that he would inquire with ownership. betRevolution did not followup on the item with SBR as planned, and the site has since been taken off-line.

2. betRevolution displayed a license on its website to an "Antiguan Gaming Commission". Forum readers at the Eye On Gambling website, where betRevolution now advertises, were able to determine that the claim was false by contacting the Directorate of Offshore Gaming in Antigua to confirm the licensing agreement. The DOGA allegedly stated that no applications were submitted for the domain betRevolution.com, and thus no such license existed.

betRevolution addressed the situation by downplaying the matter as an honest mistake and that they were in the process of acquiring a license, despite the fact that on a blog designed to promote the betRevolution brand, a fake license number was provided next to the Antiguan Gaming Commission logo.

betRevolution:
Players are advised to proceed with extreme caution when choosing to play at any newly opened sportsbook, and can always write to SBR with feedback or for dispute assistance.

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7/22/2010 03:02 PM
Scam sportsbook operator up to old tricks
Delmarsportsbook.com is operated by a man named Robbie; owner of defunct sportsbook Apex Sports (SBR rating F). Robbie has created the likes of LegendSportsbook to fool bettors into believing they were accessing the actual Legends (SBR rating A+) sportsbook. Robbie attempts to piggyback off brands with solid reputations to entice player deposits. Before it stopped taking post-up bets online, Delmar was known as a good high limit sportsbook.

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7/21/2010 11:24 AM
betHorizon player reports partial payment
A betHorizon (SBR rating B-) player from SBR's July 18th report has confirmed receiving €647 toward his €3000 payout request. He asked for payment originally on May 14th via Moneybookers.

betHorizon management has attributed payment issues to banking restrictions and delays caused by an "overload" in payment requests via that method. Two other players reported requesting €1391 and €1000 respectively on May 3rd and May 15th also via Moneybookers, and have yet to confirm receiving any payment. SBR asks players with payment issues at betHorizon to submit a sportsbook complaint form.

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7/20/2010 06:36 PM
Jazz agrees to take over betSportsWeb accounts, if...
The Jazz Sportsbook Group has agreed to take over defunct sportsbook betSportsWeb (SBR rating D-) player accounts if betSportsWeb can clear its current player debt. betSportsWeb apparently gave up on its business with mounting debt and requires an investment in a server migration to stay in business. betSportsWeb's homepage has been down since July 11th. The sportsbook reportedly owes $60,000 in delinquent withdrawal requests. | betSportsWeb forum discussion

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7/20/2010 03:22 PM
betAtHome downgraded from C to C-

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7/20/2010 02:09 PM
betAtHome misgrades World Cup prop wagers
betAtHome (SBR rating C) misgrades the top goal scorer in the 2010 World Cup. Three players submitted complaints to SBR with the same issue. Each player wagered on World Cup players that scored five goals. There was a 4-way tie for "Top Goal Scorer". Germany's Muller won FIFA's "Golden Boot" award, which is based on goals scored with assists as a tiebreaker. betAtHome argued that only bets on Muller won the "Top Goal Scorer" award. betAtHome's rules and wagering tickets made no mention of the Golden Boot award, or any tie breaker. Absent additional rules to point to, SBR has recommended betAtHome pay the wager as it was worded.

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7/19/2010 05:33 PM
betHorizon player claims account is hacked
A betHorizon (SBR rating B-) player has claimed that his account was hacked. A player contacted SBR stating that $9,000 was missing from his account and had been spent on sportsbook wagers and in the casino. The player denies placing the wagers and has asked betHorizon to provide the IP addresses connected to the activity. betHorizon has stated to SBR that the player's password was entered once, and that there were no signs of technical penetration to the account. betHorizon has stated that it would provide the list of IP's associated with the account to SBR for review. The account in question never accessed the casino prior to that night.
Editor's note — betHorizon was able to show that the the player's account had casino activity on four prior occasions.

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7/19/2010 10:08 AM
Enterbet player waiting for funds since 2008 has new hope - UPDATED
Update, 9/04/2010: The GoToEntertainment Group including Enterbet and GoToCasino have been ejected from the betPhoenix building and platform. betPhoenix was hopeful it could provide motivation to GoTo to pay owed players and become profitable under the Phoenix umbrella. betPhoenix paid over $10,000 to delinquent GoTo account holders during the month GoTo Entertainment was operating from the Phoenix building.

An Enterbet (SBR rating D-) player has written into SBR with new hope after reading the recent report that highlighted the GoToEntertainment groups move into the betPhoenix (SBR rating B+) platform. betPhoenix is not backing the GoToGroup but has told SBR that the hosting arrangement is contingent on GoTo paying owed players.

Enterbet player:

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7/18/2010 06:09 PM
betPhoenix website down
The betPhoenix (SBR rating B+) website is currently down. bettors are able to access the backup site of http://bettor2.betphoenix.com/login.asp. SBR will update as betPhoenix comes back on-line.

Editor's note - betPhoenix homepage is back on-line.

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7/18/2010 01:47 PM
betHorizon feedback wanted
On July 9th, SBR reported that betHorizon (SBR rating B-) stated that all Moneybookers payouts would be caught up within 10 business days. Since this time, an additional player has come forward to inquire on Moneybookers payouts as he has attempted to request his balance of $10,825. The following players have reported Moneybookers slow-pay:

Player 1: Requested £3000 on May 14th via Moneybookers
Player 2: Requested £1391 on May 15th via Moneybookers
Player 3: Requested £1000 on May 3rd via Moneybookers

Players with feedback on betHorizon withdrawals are asked to write to SBR via sportsbook complaint form, or directly by e-mail.

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7/17/2010 01:55 PM
Free MLB betting Bracket contest - Begins Monday
SBRforum's MLB betting Bracket contest is scheduled to begin play on Monday July 19th. The free contest has a $3,000 prize-pool and is hosted at SBR Contests. | Handicapping Contests Forum

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7/14/2010 11:04 AM
GoToEntertainment moves to betPhoenix office and wagering platform - UPDATED
Update, 9/04/2010: The GoToEntertainment Group including Enterbet and GoToCasino have been ejected from the betPhoenix building and platform. betPhoenix was hopeful it could provide motivation to GoTo to pay owed players and become profitable under the Phoenix umbrella. betPhoenix paid over $10,000 to delinquent GoTo account holders during the month GoTo Entertainment was operating from the Phoenix building.

The GoToEntertainment Sportsbook Group, which includes Enterbet (SBR rating D-), GoToEntertainment (SBR rating D-) and GoToCasino (SBR rating D-) has moved into the betPhoenix (SBR rating B+) office and onto the same wagering platform. betPhoenix is not backing the GoTo Group but tells SBR that the arrangement is contingent on GoTo paying owed players including the 6 players who have reported not being paid to SBR.

Player 1: A GoToCasino player reports being slow-paid $250 from an April 30th payout request.
Player 2: A GoToCasino player reported being slow-paid $250 from a February 3rd withdrawal request.
Player 3: A GoToCasino player reported being slow-paid from a $6,300 withdrawal requested in June of 2009.
Player 4: A GoToCasino player reported being slow-paid $650 from a March 1st payout request.
Player 5: A GoToCasino player reported being slow-paid $2017 from a late 2009 payout request.
Player 6: An Enterbet player reports being slow-paid $1500 from a November 2009 payment request.

In a recent letter to SBR, a GoTo group manager acknowledged the slow-pay delays:

GoTo:

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7/13/2010 04:48 PM
Matchbook players report problems with exchange software
Matchbook (SBR rating B-) players complain of the exchange software matching bets erroneously.

Player 1:
The second player to complain of the software also created an offer — David Oritz at -124 prior to the final round of the 2010 Homerun Derby.

Player 2:
SBR has followed up with Matchbook to inquire on both complaints.

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7/13/2010 01:07 PM
Oddsmaker update — sportsbook addresses World Cup prop dispute
Oddsmaker (SBR rating D-) has addressed the July 12th World Cup Prop dispute which was filed over the grading of a margin of victory prop. A player wagered $200 on the "Draw" outcome and had his bet graded as a loser. Oddsmaker's position is that the bet had to be a 'scoring draw', and that 0-0 was not considered a winner. Oddsmaker claims that "scoring tie" was listed on the wager type, but has not yet provided evidence to substantiate. The player adamantly denies seeing any such notation.

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7/12/2010 07:12 PM
betSportsWeb update
betPhoenix (SBR rating B+) management has confirmed that betSportsWeb will not be moving into their facility or joining their platform. betSportsWeb (SBR rating D-) was a white label on the Blue Grass Sports platform; which will now operate out of betPhoenix's headquarters. SBR will update this report once betSportsWeb completes its move into a new building.

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7/12/2010 02:44 PM
WSEX refuses to pay $20,000 winning wager
WSEX (SBR rating D) has refused to pay a $20,000 winning wager. A second complaint was filed from a player indicating that his bet on Cleveland in the "Who will sign Lebron?" prop was graded as a loss. SBR initially reported WSEX's stance in settling the market on July 10th. Other sportsbooks used clearer wordage that asked where Lebron James will play in the 2010/11 NBA season. The Cleveland Cavaliers agreed to a sign & trade in a deal that sent Lebron James to the Miami Heat. SBR is asking WSEX to reconsider its grading.

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7/12/2010 02:40 PM
Oddsmaker prop dispute on World Cup final
An Oddsmaker (SBR rating D-) player has filed a dispute over Oddsmaker's grading of the 2010 World Cup finals margin of victory prop. The player bet $200 on the 'Draw' ; his wager was graded a loss as Oddsmaker claimed only 'scoring draws' counted. SBR is following up with Oddsmaker.

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7/11/2010 05:08 PM
betSportsWeb undergoes move to betPhoenix platform
betSportsWeb (SBR rating D-) is currently undergoing a move to the betPhoenix (SBR rating B+) platform. betSportsWeb is a white label on the Blue Grass Sports platform which has moved into the betPhoenix building meaning betPhoenix inherently becomes their host and service provider. SBR will inquire with betPhoenix management on how they plan to handle their new relationship with slow-pay post-up sportsbook betSportsWeb.

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7/10/2010 11:00 AM
WSEX botched prop wager dispute
WSEX (SBR rating D) offered the prop "Who will sign Lebron? (1-Pay)". The Cleveland Cavaliers signed Lebron James, then traded him to the Miami Heat, agreeing to a sign & trade deal. A player who considered this chain of events wrote in to WSEX before placing the wager to inquire — he was told that if these events occurred that Cleveland would be graded the winner.

WSEX player:
WSEX:
WSEX graded the Miami Heat the winner after Cleveland agreed to the sign & trade. WSEX then apologized to the player stating he was misinformed. Sportsbooks must use clear and concise prop descriptions to eliminate gray area and potential confusion, in this case, the wordage of the prop suggests that the bet will be paid based on the first team that signs Lebron James to any contract for the 2010/11 NBA season. SBR has suggested that WSEX settle the market accordingly.

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7/9/2010 04:22 PM
betHorizon addresses Moneybookers slow-pays
betHorizon (SBR rating B-) has stated that all Moneybookers payout requests would be cleared in the next 10 business days. Three players have written into SBR detailing instances of Moneybookers slow-pay. betHorizon cited banking issues and an overload of Moneybookers requests as contributing to the delays. betHorizon has also informed SBR that they will no longer be offering bonuses to those that deposit via Moneybookers.

Player 1: Requested £3000 on May 14th via Moneybookers
Player 2: Requested £1391 on May 15th via Moneybookers
Player 3: Requested £1000 on May 3rd via Moneybookers

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7/9/2010 02:28 PM
Coral Sportsbook bonus dispute update
Coral Sportsbook (SBR rating A-) has paid the player from SBR's 6/28 bonus complaint report in full. The player contacted SBR stating that he deposited £25 for a 100% bonus promo and through play increased his balance to £510. However, Coral voided his wagers and canceled the bonus stating that it did not allow players from Belarus to accept promotions. After discussion with SBR, Coral decided to pay the player in full.

Coral player:

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7/9/2010 11:41 AM
Readers discuss betRevolution (unrated)
SBR readers discuss betRevolution (unrated). SBR is in the process of gathering information about betRevolution; a sportsbook that came online in December of 2009. betRevolution has developed proprietary software for its sportsbook, and is in the process of launching a casino that is licensed from the Cross Media Group. The company was founded in Antigua, and has its servers located in Costa Rica. Players who have used this sportsbook are asked to contact SBR with feedback. As with all new sportsbooks, players are advised to use extreme caution.

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7/8/2010 10:11 AM
Stryyke player account locked after winning bet
On June 19th, a player deposited €100 to Stryyke (SBR rating D-) for a 110% World Cup Bonus. He wagered his account balance on the correct score of (0-1) on Mexico vs Uruguay. His account balance would have then increased to €1890, however after attempting to log back into the site, the player receives a message that his login has failed. Stryyke recently locked the account of a player after a withdrawal request was made, and has continued to void winnings without cause. Stryyke is also slow-paying 31 players €27,873 that have contacted SBR for sportsbook assistance. Players are advised to avoid Stryyke.

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7/8/2010 09:58 AM
betHorizon — Moneybookers complaint
A betHorizon (SBR rating B-) payout complaint has been reported. On May 14th a player requested £3000 via Moneybookers. After realizing his withdrawal was being delayed, the player communicated with betHorizon and was allegedly told he would receive at least half of his withdrawal by June 6th. As of July 8th, the player states he has received no payment toward his balance. SBR will update this report.

betHorizon player:

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7/7/2010 04:47 PM
Neteller investigates Bestake fraud complaints
Neteller is investigating the Bestake (SBR rating F) merchant account after complaints against the alleged scam sportsbook were reported. 50 Bestake players contacted SBR saying their balances were zeroed out after clicking a 'Show Me The Money' button which was curiously placed next to a new Express 4 Hour Withdrawal ad on its homepage. In reality, once players clicked the message, their entire balances were divided into six World Cup soccer wagers -— with the condition being all six wagers must be recorded as wins in order for the bettors to receive their funds plus 15%. Neteller was unable to comment directly on any action it could take against Bestake, but did state that they would be unable to accept claim requests for funds lost at the hands of a third-party site. | Readers discuss Bestake scam

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7/6/2010 05:39 PM
betFirstClass freeplay rules sting winning bettor
A betFirstClass (SBR rating D) player reported receiving a $25 freeplay which he used to increase his balance to $1159. betFirstClass then informed the player that the maximum withdrawal for the free bet was $200. betFirstClass offered a $400 payout instead as a settlement, which was accepted. Players are advised to check the terms of conditions of any freeplay offer before beginning to wager.

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7/6/2010 11:57 AM
betSportsWeb tells player he can request $300 a week
betSportsWeb (SBR rating D-) tells a player he can request only $300/week. A player with a balance of $1177 was denied a payout request for $1,000, despite that being advertised as the maximum withdrawal per calendar week on the betSportsWeb site. betSportsWeb instead told the player he could receive payment in the amount of $300 per week. His first payout was sent as promised. However, three weeks have passed since he was to receive an additional $300 payment, and betSportsWeb have provided no follow-up information when the player has called to inquire. betSportsWeb has a history of stalling payouts and limiting players to nominal withdrawal amounts, then discontinuing its payout plan randomly if players no longer give the sportsbook action. SBR is following up on the complaint.

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7/5/2010 02:35 PM
Sportingbet fails to honor matching bet promotion
Two Sportingbet (SBR rating D+) bonus complaints have been reported from players who stated that Sportingbet failed to honor its matching bet promotion. The promotion offered to match a player's first bet, up to £25, with a free bet of the same amount. Both players won their first bet, however Sportingbet did not honor the promotion. Sportingbet has not yet explained its refusal to honor the promotion to the players or SBR.

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7/5/2010 09:20 AM
Free MLB betting Bracket Contest - Register today!
SBRforum has announced a Free MLB betting Bracket Contest. The head-to-head contest has a $3,000 prize-pool that pays to the final 8 finishers. Only 133 spots are left, register at SBRcontests today! | View Free MLB betting Bracket contest information.

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7/4/2010 01:43 PM
bet770 player submits payment complaint
A bet770 (unrated) payment complaint has been reported. On June 15th a player initiated a withdrawal request of €8142 via Moneybookers. The player has not received payment to date. SBR is following up with bet770 to inquire. Readers with feedback for bet770, or players with payment issues are asked to submit sportsbook complaint forms.

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7/2/2010 01:53 PM
Scam sportsbook betCascade robs another player
betCascade (SBR rating F) has robbed another player. A player wrote into SBR indicating he has a $1,532 balance with betCascade and is unable to obtain any information regarding being paid his funds. betCascade is a deposit-only sportsbook that owes millions of dollars to players. betCascade is on the worst sportsbooks blacklist. As the NFL football season approaches, betCascade has continued to attempt to market itself to unsuspecting players that are unaware of the sportsbook's theft. betCascade should be avoided at all costs.

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7/1/2010 01:53 PM
betClic uses unfair tactics in €40,000 promotion
betClic (unrated) is running a "free €40,000, or win a Jaguar!" promotion. The conditions are that players must place X amount of winning bets that are a minimum of €5. betClic limited the player in first place to €1 wagers, making it impossible for him to maintain his lead in the contest. SBR is attempting to discuss this dispute with betClic. | Read full betclic dispute

betClic player:

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6/30/2010 07:28 PM
Sportingbet Wimbledon set betting dispute
A Sportingbet (SBR rating D+) sportsbook dispute has been filed on the grading of a Wimbledon set betting prop. A player wagered on the number of sets to be played versus Vera Zvonareva and Jelena Jankovic; choosing 3. Jelena Jankovic retired after only one full set of play. Sportingbet's own rules state that if a match is abandoned or a player retires, all bets will be void. SBR is investigating the complaint.

Sportingbet website:

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6/30/2010 03:28 PM
Gamebookers settes all tennis wagers as losses on two-way market
Gamebookers (SBR rating B-) is again subject of a tennis grading complaint due to its non-standard policy of grading all tennis Exact Score wagers as losses upon a player's retirement. A bettor placed a wager of £63 on an exact set score of 2-0 on the Zvonareva vs Jankovic Wimbledon WTA singles match. After losing the first set, Jankovic retired. Gamebookers graded the player's wager as a loss, however none of the full game exact scores are winners. The industry standard for a multi-way wager is that if there is a losing side, someone wins or pushes.

Other sportsbooks, such as Pinnacle Sports (SBR rating A+) have clearer rules for this scenario: "If a tennis match is not completed because of a player retirement or disqualification, all Set wagers will be considered void. Such wagers will be cancelled and the monies refunded."

SBR is following up with Gamebookers regarding their decision.

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6/29/2010 01:04 PM
SportsInteraction cancels tennis wager on stale line after match conclusion
SportsInteraction (SBR rating B-) canceled a player's wager on the Wimbledon doubles match Mahut/Clement vs Fleming/Skupski. The winning wager, which he staked €110 on, was voided after the completion of the match. SportsInteraction's position is that there was a clear odds error. At the time of the player's wager, 5Dimes (SBR rating A+) had odds of 1.64 (or -156) on the match. The player's ticket was for 1.83 (or -120).

However, the odds on the match opened at approximately -120, which is what the player wagered. The day before the doubles match, Nicolas Mahut played a marathon match with John Isner which ended up being decided 70-68 in the 5th set. Oddsmakers felt Nicolas' physical endurance after the record-breaking match would be a questionmark that should effect the price of the doubles match, so the market was updated. SportsInteraction failed to react to this odds change.

This is commonly referred to as a 'stale line'. A stale line is a result of a linesmaker failing to update the odds of a particular event, as opposed to a 'bad line' which is a clear and obvious clerical error, such as a reversed pointspread or moneyline. In this case, SportsInteraction cited a bad line rule and voided the winning wager after the match ended. SportsInteraction has canceled bets after the events began before, as was done in this December 06 sportsbook dispute. As the odds the player accepted were in-line with the market at one point, SBR has suggested that SportsInteraction pay all wagers on the stale line. SBR will update this report pending SportsInteraction's decision.

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6/28/2010 08:01 AM
betOnline247 free bet promotion dispute
betOnline247 (SBR rating D-) has denied the payout request of a player that cashed in $239 after accepting a free bet promotion from the sportsbook in 2008. betOnline247 accumulated a number of complaints from players that had their deposits refunded and winnings left in their account. On March 6th, betOnline247 claimed that there was a pending ownership change and afterward all complaints would be settled. As of June 23rd, betOnline247 stated that three players who submitted sportsbook complaints received payment - one player confirming receiving only a partial payout toward his balance owed.

betOnline247 has claimed that the $20 free bet promotion the player accepted carried a $60 funding requirement before winnings could be withdrawn. However, after their website and ownership changes betOnline247 is unable to point to any archived promotional rules or offer made to the player in this dispute. SBR has suggested that if betOnline247 cannot produce any evidence supporting its position, that the player be paid his $239 balance. SBR will update this report pending betOnline247's decision.

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6/26/2010 11:09 AM
bet911 player continued to place wagers
A bet911 (SBR rating F) player who was unaware that the sportsbook announced it could no longer pay winners continued to place wagers up until June 22nd. bet911 accepted the wagers despite its acknowledgment that the sportsbook would close and look for new ownership to pay player balances via an industry bailout. It was recently reported that betPhoenix (SBR rating B+) took over at least one player's balance and instituted a 10X rollover as a good faith gesture. Many of bet911's players already have accounts at most sportsbooks - this has effected their efforts to peddle their players to a larger sportsbook.

bet911 player:

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6/26/2010 10:32 AM
betHorizon horse racing dispute update
betHorizon (SBR rating B-) has updated SBR on the June 25th horse racing complaint. betHorizon initially underpaid a winning horse bet by $4,000 and a wagering supervisor told the player his maximum payout for the bet type was $10,000, despite this not being expressly written on the website. SBR contacted senior management who then reviewed the case and stated that the player was right, and adjusted his payout.

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6/25/2010 06:14 PM
betSportsWeb downgraded from D to D-

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6/25/2010 05:07 PM
betSportsWeb fails to follow through with payment plan
A betSportsWeb (SBR rating D-) payout complaint has been received. betSportsWeb made partial payments to a player beginning in January of 2010 after closing his account. The player last received $1400 in April, and is still owed $1,060. betSportsWeb initially promised to make weekly installments toward the player's balance. This is not the first reported instance of betSportsWeb failing to honor its payment plans. betSportsWeb's rating has been lowered to D-.

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6/25/2010 01:59 PM
betHorizon horse racing dispute - player claims he was underpaid
A betHorizon (SBR rating B-) horse racing dispute has been reported. On June 5th, a player wagered $1000 on Drosselmeyer at Belmont. His winning horse wager paid track odds of 13-1. betHorizon paid the player only $9000 in winnings plus his $1000 stake. SBR is investigating the complaint.

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6/23/2010 04:54 PM
betUS excludes wagers from rollover
A betUS (SBR rating C) bonus complaint has been reported. A player deposited $1000 in December and wagered on the LA Lakers to win the NBA Championship. He received $200 in freeplay for his deposit, which he lost. The offer held a 6 time rollover. After receiving his winnings from the Lakers bet, he began betting both sides of each wager to more quickly clear through rollover and to secure some profits from his future bet. betUS initially told the player only one side of these wagers would count toward rollover, before allegedly telling him in a follow-up phone call he made to inquire on his rollover completion that no wagers would count toward rollover if both sides were taken. betUS has no posted rule on the subject. On April 29th betUS received a similar complaint of not counting certain wagers toward rollover. SBR is investigating the complaint.

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6/23/2010 08:13 AM
betOnline247 claims two players balances have been paid
betOnline247 (SBR rating D-) management has claimed that two players who wrote in that their deposits were returned and balances left in their accounts have been paid. On June 9th betOnline247 first contacted SBR stating that its website was back on-line and that the sportsbook intended to clear all player debt. SBR is contacting both players to verify betOnline247's claims.

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6/21/2010 01:02 PM
Bestake fraud update
Update to 6/20 Bestake fraud report - SBR has received 30 complaints from Bestake players on the sportsbook's new "Show me the money" feature. Bestake placed a link for the promotion next to an inaccurate description: "New Feature: Express 4 hours withdraw. Start now.".

Players clicked on the link believing they were withdrawing money, and saw their entire account balance disappear. Players balances were divided up into 6 ''matched'' bets in equal; amounts on the following games:

Slovenia/England Draw at 4.50
Ghana (vs Germany) at 5.4
USA/Algeria Draw at 3.8
Japan (vs Denmark) at 3.55
Italy (vs Slovakia) at 1.7
Korea/Ivory Coast Draw at 5.4

SBR contacted Tom Walsh of Bestake, who stated the following:

Bestake management: Bestakes promotion violates contract law and common sense. Players attempting to withdraw instead were given six World Cup bets they did not want. Additionally, the prices given on the matches were unreasonably low. For example, Slovenia was matched at a price of 4.5 (+350), while Pinnacle was offering Slovenia at 7.99 (+699). Finally, the rules for the promotion are unclear at best, and unconscionable at worst. One reading of the rules could treat the 6 wagers as a parlay paying very poor odds. Bestake was asked about this, but offered no clarification.

SBR has recommended that Bestake void all the wagers created from the misleading link, and pay the players their balances. | Bestake fraud forum discussion

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6/20/2010 06:36 PM
Bestake players report fraud
Bestake (unrated) players have reported fraud. Twenty five Bestake complaints were filed with SBR this morning. When players logged into their accounts a popup window appeared called "Express Withdrawal - Show me the money in 4 hours'. After clicking the option, players reported that their account balances changed to 0, and that exactly six unauthorized bets were recorded to their accounts zeroing their balances.

SBR is investigating the alleged fraud.

Bestake player:

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6/19/2010 04:46 PM
betSportsWeb player account locked for 3 months
A betSportsWeb (SBR rating D) complaint has been reported. A player states that betSportsWeb froze his account 3 months ago, with a balance of $3,920. His last payment was received from betSportsWeb in March. The BSW manager that handles player complaints has been out of the office on each attempt the player made to inquire about his account. In a report dated June 2nd, SBR chronicled betSportsWeb unwillingness to discuss player issues.

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6/16/2010 05:41 PM
betPhoenix website currently down
betPhoenix (SBR rating B+) is currently down. This is the second time this month betPhoenix has encountered a website outage. SBR is following up with betPhoenix.

Update - betPhoenix came back on-line within 15 minutes.

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6/15/2010 01:06 PM
betOnline247 makes partial payment to player
betOnline247 (SBR rating D-) has made a partial payment of $200 to a player that had his deposit returned after requesting a withdrawal. The player initially requested $1492 from betOnline247 on December 7th. His deposit of $225 was returned on January 14th. On June 9th, betOnline247 management contacted SBR claiming that the site was once again operational after a period of downtime and that the sportsbook intended to settle all balances owed. SBR will update this report as more payments are made. Players that have not contacted SBR are asked to fill out sportsbook complaint forms.

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6/15/2010 09:29 AM
betOnline now accepting non-US bettors
betOnline (SBR rating B+) tells SBR that they are now accepting non-US bettors. Residents of Panama, where betOnline is headquartered, and residents of Malta are not able to open accounts.

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6/13/2010 12:03 PM
betDOS remains off-line with player funds owed
Another betDOS (SBR rating F) player wrote in to SBR today that had a $3000 balance at the time the sportsbook went off-line. betDOS had its website shut down for failing to make payments to its hosting provider, and has yet to come back online. betDOS owes 8 players $9,833 according to sportsbook complaints filed.

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6/12/2010 11:17 AM
bet365 investigates player account
Editor's note: This matter is resolved.

A bet365 (SBR rating C) player claims to have accidentally deposited $23,600 instead of $600 into his betting account. He made bet365 aware of the error and was asked to provide documents verifying his identity. The player states he supplied what was requested of him, and that his account was suspended pending management review. The player canceled the credit card he used to deposit, and is attempting to withdraw via a different method. SBR is inquiring with bet365 on the status of their investigation.

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6/10/2010 11:48 AM
WagerChief now accepting European bettors
WagerChief (SBR rating B) tells SBR that they are now accepting European players. WagerChief is a Costa Rica based sportsbook powered by betPhoenix (SBR rating B+).

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6/9/2010 10:03 AM
betOnline247 states it is back on-line and intends to pay player debt
betOnline247 (SBR rating D-) is back on-line. A betOnline247 manager e-mailed SBR and claimed that the site is once again operational and that all withdrawals owed would be honored. betOnline247 refunded several player deposits and kept winnings in their accounts. All players in need of assistance with betOnline247 should fill out a sportsbook complaint form. SBR advises players to avoid betOnline247 until it shows that it can pay its player debt.

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6/8/2010 03:40 PM
betPhoenix website down
betPhoenix (SBR rating B+) website is currently down. This is the second time in the last two months betPhoenix's website has went down unexpectedly. betPhoenix's mirror site of http://bettor2.betphoenix.com is up. Players are able to place bets via telephone at 1-888-238-8018. SBR will update this report after learning more about the betPhoenix main website outage.

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6/8/2010 10:01 AM
betHorizon Moneybookers slow-pay #3
A third betHorizon (SBR rating B-) slow-pay complaint has been received. On May 6th a player requested £5000 to his Moneybookers account. He was informed that Moneybookers was backed up and that he would be put in the queue. As of June 8th, his payout has still not been credited - and betHorizon has provided no further update on his withdrawal status. SBR will update this report.

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6/7/2010 07:24 PM
betCruise & betliner - SBR initiates rating coverage at C

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6/7/2010 06:18 PM
betCruise & betliner added to SBR sportsbook ratings guide
betCruise and betliner have been added to the SBR Sportsbook Ratings guide at the mark of C. The books are operated by parent company Gamesys N.V. and are located in Curacao. There are no outstanding complaints on file from either sportsbook. Players with feedback for betCruise and betliner are invited to write to help@sportsbookreview.com.

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6/7/2010 10:18 AM
Globet adds rule to retroactively deny bonus
A Globet (SBR rating D+) bonus complaint has been filed. In February of 2010, a German player deposited €100 and accepted a bonus offer of 100%. After making the required number of bets to release his bonus, Globet stated that players from Germany are no longer allowed to operate accounts, and denied crediting the bonus. Globet closed the player's account and has yet to return his deposit. SBR is investigating the bonus complaint.

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6/5/2010 11:33 AM
ABC Islands pays player via $8000 transfer to betCris
ABC Islands (SBR rating C) has paid a player that filled out a sportsbook complaint. The player had been trying to withdraw his balance since the first week in May. ABC transferred $8000 to the player's betCris (SBR rating A+) account. SBR is inquiring with ABC Islands on if other players can receive similar deals. The DPT Sports Group family, which includes ABC, Jazz Sportsbook, and LooseLines are currently slow-paying four other players for a total of $8500.

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6/4/2010 11:54 AM
betPhoenix officially acquires Skybook
Skybook (SBR rating B-) moved to the betPhoenix (SBR rating B+) platform at the start of last month. The relationship began as a hosting and service arrangement. betPhoenix told SBR today that they officially own Skybook Sportsbook and stand for Skybook player balances.

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6/3/2010 03:37 PM
betWay confiscates €700 from player
betWay (SBR rating D-) has confiscated €700 from a player that it claims wagered in shared environments. betWay closed the player's account and returned his deposit, minus a 10% 'administrative fee'. The player admits wagering from public WiFi spots, but claims not to be connected with any other gaming accounts.

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6/3/2010 01:12 PM
betHorizon slow-pay #2 reaches SBR mailbox
A betHorizon (SBR rating B-) slow-pay has been reported. This is the second betHorizon slow-pay complaint in as many days. A player requested a payout for 1427 GBP on May 12th to Moneybookers and was informed his payout would be delayed up to 15 days. As of June 3rd, betHorizon has still yet to pay his funds.

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6/2/2010 04:29 PM
betSportsWeb management chooses to ignore player payment issues
betSportsWeb (SBR rating D) is currently slow-paying 9 players a total $36,284, the first payout was requested in January of 2010. betSportsWeb management initially refuted some player claims but was unable to substantiate its claims to SBR. betSportsWeb recently closed the account of a player that submitted a sportsbook complaint form.

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6/2/2010 12:39 PM
betHorizon player submits $3000 slow-pay complaint
A betHorizon (SBR rating B-) player has submitted a $3000 slow-pay complaint. On May 10th the player attempted the withdrawal via Moneybookers, but was allegedly informed by a betHorizon manager that Moneybookers would take time. The player details being told by betHorizon CS that a wire was being sent to Moneybookers to replenish their account. As of June 2nd, the player has still not received payment. SBR is investigating.

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5/31/2010 06:19 PM
bet365 player account locked for over 3 months
Editor's note: This matter is resolved.

A bet365 (SBR rating C) player has submitted a sportsbook complaint. The player funded his bet365 account with a 2000 Leva deposit on March 13th. After a few weeks of play, bet365 locked the account and requested proof of ID. The player claims to have provided this, yet is still locked out of his account which holds a balance of 10,000 Leba. SBR is following up with bet365.

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5/31/2010 12:46 PM
Stryyke confiscates more winnings
Stryyke (SBR rating D-) has confiscated €529 in winnings from a player that filed a slow-pay complaint. Stryyke again cited its obscene rule that bettors it determines are professional will not receive any winnings. SBR considers the action theft and urges players to avoid Stryyke.

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5/30/2010 03:38 PM
Interwetten past-post wager dispute - update
Interwetten (SBR rating B-) has voided the past-posted wager a player made on a Turkish basketball game. The player wrote to SBR for assistance on May 29th after Interwetten initially settled the bet as a loser, despite being accepted after the game began.

Interwetten player:

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5/28/2010 07:10 PM
betSportsWeb closes player's account that complains of slow-pay
betSportsWeb (SBR rating D) closed a player's account and debited him $200 for an arbitrary "administrative fee" after the player complained of slowpay. The fee is reportedly to cover the cost of betSportsWeb closing the player's account. The player was initially owed $2700 and has received only payment installments from betSportsWeb. SBR is attempting to reach betSportsWeb to discuss this case.

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5/28/2010 11:01 AM
Stryyke theft - player has winnings confiscated
Stryyke (SBR rating D-) has cited an obscene rule to justify the theft of a player's winnings. €1500 of winnings were confiscated from a player's betting account. The following message was sent to the player:

Stryyke:
Stryyke has stated it will refund the player's deposit. Stryyke has degenerated into a scam sportsbook, refunding the deposits of winning players and occasionally paying out players that it considers profitable to retain. Players are advised to avoid this sportsbook at all costs.

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5/26/2010 11:49 AM
bet365 unlocks player's account
On 5/24 SBR reported that bet365 (SBR rating C) twice locked a player's account despite receiving the required proof of ID. SBR followed up with bet365 on the matter; an accounting oversight was made in re-locking the account after it had been verified. The player's account is now unlocked.

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5/25/2010 08:17 PM
bet247USA Sportsbook is currently off-line
bet247USA (SBR rating D-) is currently off-line. One concerned player with a $39,000 balance wrote in that he has been unable to contact bet247USA. The listed phone number of 1-800-737-7059 is not currently functional. SBR will update this report as more information becomes available.

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5/25/2010 06:00 PM
betFair downgraded from A+ to A

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5/25/2010 10:01 AM
Stryyke confiscates €750 from player
Stryyke (SBR rating D-) has confiscated €750 from a player claiming the player was guilty of "fraudulent activity on (his) betting account". Stryyke initially froze the account and requested the player provide a copy of his ID; he immediately complied. Stryyke then informed the player, after receiving the documents confirming his identity, that his account would remain closed and that the decision was final. No explanation was provided to the player on what constituted the alleged "fraudulent activity" and what entitled Stryyke to confiscate the entirety of his balance. This is not the first time Stryyke has cited its terms and conditions to justify theft, as on April 22th the Malta-based sportsbook suspended all bets on an NBA wager claiming that there were suspicious wagering patterns on the game. SBR is following up with Stryyke management.

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5/24/2010 12:50 PM
betFair removes player funds and closes account
A betFair (SBR rating A+) player has filed a sportsbook complaint. On May 4th, the player requested a $150 withdrawal to Webmoney, however only $120 was sent to his Webmoney account. The player states he wrote an e-mail to inquire to betFair about this. At this point, his account was closed. The remaining $150 in his account has not been paid, nor has the player been provided an explanation for the account closure. On May 9th, betFair closed two player accounts alleging fraudulent activity, but did not share its evidence with SBR. betFair often cites its data protection act, and generally limits its discussions regarding player complaints to IBAS - the Independent betting Adjudication Service that settles UK gambling disputes. SBR has written to betFair to inquire.

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5/24/2010 11:16 AM
bet365 - player's account locked twice
Editor's note: This matter is resolved.

A bet365 (SBR rating C) customer service complaint has been reported. bet365 locked the player's account on May 19th and asked him to provide documents to verify his identity. The player obliged the request and after receiving confirmation his documents were in order his account was unlocked. However, bet365 again locked his account the following morning. Customer service was not able to provide any information as to why the account was again locked after his ID documents were verified once. SBR is following up with bet365.

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5/23/2010 03:02 PM
Interwetten bet cancelation update
On 5/21 SBR reported that Interwetten (SBR rating B-) canceled a player's $50 wager on a darts match between Taylor and King. Interwetten canceled the bet prior to the game beginning and notified the player there was an error in the odds offered. SBR has confirmed that the odds of 1.7 were off market.

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5/23/2010 11:25 AM
betFirstClass player confirms receiving remainder of balance
The betFirstClass (SBR rating D) player who was the subject of this month's slow-pay complaint reports has confirmed receiving his remaining $1,472 via Western Union. With this payment, betFirstClass no longer has any outstanding slow-pay complaints on file. Players in need of assistance, or looking to provide general feedback may write to help@sportsbookreview.com or submit sportsbook assistance forms.

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5/22/2010 03:25 PM
betWay accuses player of operating multiple accounts and confiscates winnings
betWay (SBR rating D-) has accused a player of operating multiple accounts. betWay confiscated the player's €600 in winnings and refunded his deposit of €150. The player denies having more than one account. SBR has asked betWay to provide evidence to support its position. betWay has confiscated balances citing multiple accounts without providing evidence before.

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5/21/2010 11:08 AM
Interwetten cancels bet on darts match
Interwetten (SBR rating B-) canceled a player's wager on a darts match between Taylor and King. The $50 wager was placed at 1.7 odds. Interwetten e-mailed the player indicating there was an error in the odds offered. SBR is researching the games line history.

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5/21/2010 10:52 AM
betFirstClass complaint update
The betFirstClass (SBR rating D) player from SBR's May 17th slow-pay complaint has written in with an update. As detailed in the report, $1,000 toward his $2,472 payment request was filled with Western Union on May 17th. betFirstClass stated that WU would not allow more to be sent in a 24 hour period to the player's location. However, four days have passed since then and no arrangements have yet been made to send the remaining balance. SBR is following up with betFirstClass on the WU delay.
betFirstClass player:

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5/20/2010 03:15 PM
Stryyke management fails to address slow-pays
Stryyke (SBR rating D-) has declined to directly address the slow-pay complaints reported by SBR readers. Stryyke's last communication to SBR was on May 10th and contained a generic message detailing the Malta based sportsbook's intention to allegedly tighten up security measures in verifying accounts. Stryyke has a process it refers to as a "KCY procedure", that can take several months to complete. Although Stryyke will not reveal exactly what the process it is, it appears to be nothing more than verifying whether a drivers license or passport matches the name and details registered to the betting account. This process typically takes one business day for most sportsbooks to complete.

A new Stryyke slow-pay was received today. A player requested €700 on January 30th and has yet to receive his funds. This brings Stryyke debt to 30 players up to €27,449.85. Unpaid withdrawals were requested as far back as 12 months ago.

Stryyke sportsbook:

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5/18/2010 04:21 PM
betSportsWeb fails to honor payment plan
In August of 2009, betSportsWeb (SBR rating D) informed a player with an $8,700 balance that he could only receive $300 in winnings per week. betSportsWeb last paid the player $100 (instead of the agreed upon $300) on February 9th. Since that time, no additional payments have been made. As of May 12th, the player is still owed $3,500. SBR will update this report.

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5/17/2010 11:36 AM
betFirstClass player confirms receiving payment
The betFirstClass (SBR rating D) player who was the subject of SBR's May 6th slow-pay complaint has confirmed recieving $1,000 via Western Union. He is still owed an additional $1,472, but due to the country-imposed transfer limit he could not be sent more in one day. SBR will update this report as the player confirms receiving his remaining balance.

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5/17/2010 09:27 AM
SBR Sportsbook Tours: View photos of ActionOnSports
SBR visited the office of ActionOnSports (SBR rating C) for a sportsbook photos tour. ActionOnSports is small, niche sportsbook based in San Jose, Costa Rica. ActionOnSports has been in business since 1999 and online since 2004, and does not accept US players. ActionOnSports caters toward Canadian sports bettors and advertises in Canadian newspapers versus traditional web based marketing. SBR has received little to no feedback from ActiononSports users since it began in 2004. ActionOnSports has been assessed an initial rating of C. | ActionOnSports Sportsbook Photo Tour

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5/15/2010 12:16 PM
betOnline247 refunds deposits of winning players and fails to pay funds
betOnline247 (SBR rating D-) has refunded a third player's deposit following a payout request. On December 5th a player requested a withdrawal of $508 and was instead credited back only $101 (the amount of his deposit). Following this time betOnline247 has ignored all of the player's inquiries. This is the third instance of betOnline247 sportsbook refunding the deposits of winning players and failing to payout their funds. betOnline247 is operated on the Golden Star Gaming platform. SBR is following up with the software provider to confirm their business relationship with betOnline247. betOnline247 has ignored all SBR inquiries, and does not list a public phone number.

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5/14/2010 09:00 PM
betOnline247 - SBR initiates rating coverage at D-

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5/14/2010 01:58 PM
Stryyke slow-pay #28 reaches SBR mailbox
Stryyke (SBR rating D-) slow-pay number 28 has reached the SBR mailbox. SBR has published multiple slow-pay complaints against Stryyke that have been submitted by players. In this latest complaint, a Stryyke player requested €675 on March 31st, and €947.35 on May 4th. In an e-mail response to the player touching on the payment delay, Stryyke claimed that they are required to perform a "KYC" procedure - an acronym Stryyke uses to refer to verifying the player's identity. While most sportsbooks are able to match a name from a drivers license to that registered in the player's betting account in as little as one business day, Stryyke has taken upward of several months in multiple cases reported to SBR. Stryyke currently owes 28 players a total of €26,188.65; the earliest payment was requested in May of 2009. | Stryyke forum discussion

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5/13/2010 06:50 PM
bet911 increases bonuses for deposits on money players will never see
bet911 (SBR rating F) is still taking deposits a week after admitting on SBRforum that it could no longer afford to pay players, and that the sportsbook was looking for a buyer to take on its debt. bet911 has been unsuccessful in attracting a potential suitor. The scam sportsbook is now offering 70% cash bonuses with a 14X rollover for all new depositors. bet911 is on the SBR Sportsbook Blacklist. | SBRforum: bet911 admits to stealing funds

bet911 Live Chat Transcript

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5/13/2010 01:18 PM
betSportsWeb player owed $11,352 on payment plan
A betSportsWeb (SBR rating D) player owed $11,352 is on a payment plan. The player reported receiving $500 today. SBR asked betSportsWeb as to whether or not there is the possibility the player could receive his full balance in less than 23 months, but to date no response has been given.

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5/12/2010 07:11 PM
betSportsWeb player being slow-paid for $170
A betSportsWeb (SBR rating D) player has filed a sportsbook complaint. The player requested a withdrawal of $170 on April 19th and has yet to receive his funds. SBR is investigating the complaint.

betSportsWeb player:

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5/11/2010 04:27 PM
betOnline247 stalls another player payout
betOnline247 (unrated) receives another payment complaint. A player requested a $600 withdrawal on February 6th and has yet to receive his funds. The player has stated that multiple e-mails sent to betOnline247 management have went unanswered. SBR has received two previous payment complaints against betOnline247 - two players reported having their deposits refunded after making payment requests. betOnline247 is considered a high-risk sportsbook and should be avoided by players.

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5/10/2010 06:08 PM
betAfterbet settles 75% of player's balance after 9 month slow-pay
betAfterbet (SBR rating F) has paid a player €400 of his €533 balance. The player requested payment August 24th 2009. betAfterbet went off-line on March 3rd 2010; 51 SBR readers reported over €40,000 owed by betAfterbet at the time. The player accepted the settlement and considers his dispute closed. betAfterbet paying only 75% of a small sum after 9 months gives fellow slow-paid players little reason to be optimistic. | betAfterbet forum discussion

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5/10/2010 03:00 PM
Mansion88 limits player with £5000 rollover to to £5 max bets
Mansion88 (unrated) has limited a player with 5000 in rollover to fill to 5 maximum wagers. The player's balance is 1800. SBR is following up with Mansion88.

Mansion88 Player:

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5/10/2010 12:37 PM
betSportsWeb downgraded from D+ to D

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5/10/2010 10:25 AM
betSportsWeb fails to offer proof in payout dispute
On April 20th, SBR published an update report to a betSportsWeb slow-pay complaint. betSportsWeb (SBR rating D+) disputed the sportsbook complaint filed on April 8th by stating that the player failed to provide ID documentation. SBR requested that betSportsWeb provide proof that such documentation was requested of the player. betSportsWeb failed to provide any e-mail requests to the player; the only e-mails sent were dated after the complaint was reported by SBR. betSportsWeb also claimed the player was made aware of the documents required in a telephone call, but there has been no recording made available to SBR. The player denies he was ever informed of the documentation request and has maintained his willingness to provide anything required.

A second player has written in to SBR with a slow-pay complaint against betSportsWeb. On February 10th he deposited $500 in exchange for a 125% sportsbook bonus with a 15X rollover. He increased his balance to $12,353 before beginning to request weekly payouts in March. The player has received only one payout to date - $500 on March 19th. SBR is following up on the complaint with betSportsWeb.

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5/9/2010 05:50 PM
PaddyPower closes two accounts near completion of free bet rollover
PaddyPower (SBR rating B+) has received two more complaints from players that opened accounts for the £1000 free bet promotion for Cheltenham racing. SBR last reported on a bonus complaint for this same promotion on April 27th, which was later addressed by PaddyPower. Player 1 completed 9 of the 10 required wagers for the promotion, player 2 completed 8 of 10 before PaddyPower closed the accounts. Both players would have been entitled to a £1000 free bet had they been permitted to place a 10th wager. SBR is discussing the dispute with PaddyPower.

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5/9/2010 03:16 PM
betfair confiscates two players balances
Two unrelated betfair (SBR rating A+) players have written SBR for dispute assistance. Each player had their balances confiscated by betfair for what was alleged to be fraudulent activity. The first player opened his account in late April, depositing $100 before increasing his balance to $450. Upon requesting a payout, betfair confiscated his $550 balance. The second player deposited $240 in mid-April and increased his balance to $1400. After the player successfully withdrew $590 from betfair, his remaining balance of $1050 was confiscated. SBR is discussing both cases with betfair.

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5/7/2010 11:42 AM
betAfterbet still off-line with players funds
betAfterbet (SBR rating F) is still off-line with players funds. SBR received 3 sportsbook complaints from betAfterbet players this week that were never paid their balances. These players are owed €1,592 collectively. SBR has 53 no-pay complaints on file from betAfterbet players for €41,592

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5/6/2010 02:27 PM
bet911 downgraded from D+ to F

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5/6/2010 01:20 PM
bet911 announces it is broke and unable to give players their funds
bet911 (SBR rating F) has announced that their sportsbook is insolvent, and cannot pay winners their balances. bet911 was the subject of a May 3rd report regarding Moneybookers slow-pay complaints. Moneybookers addressed the report by stating that bet911 had no money in its merchant account. bet911 claimed initially on April 29th that fraudulent transactions had taken place from Moneybookers users, and that an internal investigation needed to be completed before payouts could be processed. Today bet911 retracted that remark by issuing the following statement to players at SBRforum:

bet911 Robert:
bet911 has been downgraded to F. SBR is aware of at least one sportsbook looking at the possibility of taking over player balances. bet911 has a higher than average amount of sharp players that make the acquisition undesirable to most potential suiters. bet911 has been attempting to partner or sell to another sportsbook for at least the past year. bet911 offered too-good-to-be-true bonuses in conjunction with reduced juice pricing; a very risky model especially for a sportsbook that has to balance its own costs and processing without the help of a white label host. | SBRforum: bet911 admits to stealing funds

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5/6/2010 01:06 PM
betGun sportsbook complaint
A betGun (SBR rating D+) sportsbook complaint has been received. A player placed a winning parlay bet on Stanley Wawrinka and FC Lorient's ATP Matches which should have paid €453.81. The player logged into his account to check his balance after the parlay bet won and found that his stake was refunded by betGun. betGun stated to the player that they reserve the right to cancel wagers. SBR is investigating the complaint.

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5/6/2010 11:05 AM
betKlass - SBR initiates rating coverage at D+

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5/6/2010 09:44 AM
betFirstClass player reports slow-pay
On April 21st, a betFirstClass (SBR rating D) player reported a slow-pay of $2472. betFirstClass adressed the dispute filed with SBR, and stated the player was already e-mailed pickup instructions. SBR followed up on this information and the player acknowledged the initial confusion on his first payout request, but stated that his subsequent withdrawal request of $2472 made on April 7th is still outstanding.

betFirstClass Player:
betFirstClass:
This is the second slow-pay complaint in the last two months reported against betFirstClass following the arrest of "BFC Mike". betFirstClass attributed the first slow-pay to ownership changes and restructuring of BFC. BFC stated that players experiences would not change. SBR will update this report.

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5/5/2010 07:28 PM
betKlass sportsbook complaint
A complaint has been filed against betKlass sportsbook (unrated). On March 20th a player deposited €899.44 into his account, and as of April 20th received a confirmation that his ID and address documents were approved. After two weeks of play he increased his balance to €1131.71, then requested a withdrawal via Moneybookers on April 24th. betKlass canceled the withdrawal request and informed the player that more information would be provided to the player in the coming days. As of May 5th no explanation on the withdrawal cancelation has been provided to the player. SBR is following up on the complaint.

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5/4/2010 06:22 PM
bet911 downgraded from C- to D+

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5/4/2010 06:12 PM
bet365 player complaint
A bet365 (SBR rating C) complaint has been received. On March 13th a player signed up via bet365 and began placing wagers. After increasing his balance to €7600, bet365 froze the account and requested ID. The player sent a copy of his ID to bet365. After contacting bet365 a number of times since his account was frozen on March 17th, the player has been provided no new information regarding his account status . SBR is investigating the complaint.

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5/4/2010 05:45 PM
betOnbet (SBR rating F) remains off-line with player funds
betOnbet (SBR rating F) remains off-line with player funds. The Malta based sportsbook went off-line in August of 2009 and at the time displayed a message to players that complaints could be lodged wth liquidators. Thirty two players filled out sportsbook complaint foms with SBR. betOnbet owes these players $26,990.

betOnbet player:

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5/3/2010 06:52 PM
Moneybookers addresses bet911 complaints
On April 28th, SBR received complaints that bet911 (SBR rating C-) was not paying players out via Moneybookers. After one day, bet911 addressed the reports by claiming that multiple fraudulent transactions were made by their players using the Moneybookers system. bet911 initially vowed to pay players out via alternate methods, such as by check, before back-tracking and declaring that no player who requested a Moneybookers withdrawal would be paid prior to completion of an internal investigation. Despite this statement, hours earlier the player from SBR's April 29th newswire reported payment. bet911 has not returned any of SBR's communication since April 29th. Additionally, Moneybookers has taken issue with bet911's stance concerning why players were not being paid out via Moneybookers. Moneybookers has stated to SBR that bet911 has insufficient funds to complete their payments to customers. SBR has lowered bet911's rating to C-.

Moneybookers:

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5/3/2010 05:26 PM
betCascade - scam sportsbook adds another victim
A betCascade (SBR rating F) no-pay complaint has been received. A bettor that requested $1,532 in March of 2009 detailed his frustration with the scam sportsbook. betCascade owes millions of dollars to players, and has turned into a no-pay sportsbook on the worst sportsbooks blacklist. An SBR representative phoned betCascade posing as a player asking to deposit funds and was provided instructions by betCascade; additionally, the site has been maintained and still markets toward new depositors, while paying no winners.

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5/3/2010 05:11 PM
bet911 downgraded from C to C-

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5/3/2010 03:27 PM
Skybook moves to betPhoenix platform
Skybook (SBR rating B-) has moved to the betPhoenix (SBR rating B+) platform. SBR will reevaluate Skybook after confirming the business relationship between the two sportsbooks.

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5/2/2010 02:51 PM
bet911 payment complaint
A bet911 (SBR rating C) payment complaint has been received. On April 19th a player requested a $1500 withdrawal to his Neteller account. On April 26th bet911 informed the player both Neteller and Moneybookers were unavailable for payment, and he would have to instead accept a check withdrawal. SBR is asking that bet911 remove eWallet offerings as withdrawal options from its website whilst players are unable to use these methods. On April 29th, SBR reported that bet911 was conducting an "internal investigation" on all Moneybookers accounts after receiving five allegedly fraudulent transactions.

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4/29/2010 01:25 PM
bet911 addresses Moneybookers complaints
bet911 (SBR rating C) has addressed the Moneybookers complaints reported on April 28th. bet911 has claimed that 5 unrelated players allegedly made fraudulent Moneybookers transactions to and from bet911, and as a result the decision was made to remove Moneybookers as a withdrawal option pending the outcome of an internal investigation. All players are being offered to receive check payments in place of Moneybookers. SBR is asking that bet911 not impose any additional withdrawal fees should players be forced to receive checks while Moneybookers is unavailable.

bet911:

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4/29/2010 12:32 PM
betUS excludes wagers from sportsbook bonus rollover
A betUS (SBR rating C) bonus complaint has been reported. In January of 2010 a player deposited $2000 with betUS in exchange for a $700 free-play bonus with a 6 time rollover. After thinking he had cleared the rollover, betUS instead stated that all wagers placed on non-major soccer leagues would not count toward rollover. Following SBR's inquiry, betUS stated that the policy was outlined under their free-play wagering rules page. SBR examined the page and found that the only rollover provision was regarding MLB wagers. The page lists no rollover exemption for non-major soccer leagues. Sportsbooks must explicitly spell out which leagues or bet types will not count toward fulfilling rollover; in this case betUS has not done so. SBR is asking betUS to honor all soccer wagers placed and to update its free-play page with specific rollover terms.

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4/28/2010 06:39 PM
bet911 Moneybookers complaints
Three bet911 (SBR rating C) Moneybookers complaints have been received. Player 1 requested a withdrawal of £615 on April 19th and was informed that bet911 had no funds in Moneybookers despite it being listed as a valid payment option on the bet911 website. Players 2 and 3 requested Moneybookers payouts on April 23rd & 27th respectively and were informed that there were fraud issues with Moneybookers and that the bet911 Moneybookers account was allegedly compromised. All players were offered to receive checks instead until Moneybookers access is restored. SBR is investigating the complaints.

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4/28/2010 12:25 PM
PaddyPower bonus complaint update
PaddyPower (SBR rating B+) has re-opened the player's account from the April 27th bonus complaint and credited the £1000 free bet after discussing the case with SBR.

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4/27/2010 11:15 AM
PaddyPower bonus complaint
A PaddyPower (SBR rating B+) bonus complaint has been received. A player deposited for the £1000 free bet promotion running for Cheltenham racing. After making the required number of wagers, PaddyPower closed the bettor's account citing business reasons and chose not to issue the free bet. SBR is following up with PaddyPower.

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4/25/2010 10:11 PM
betPhoenix website down - mirror site functional
betPhoenix's (SBR rating B+) website is currently down. Players are able to access their accounts via the betPhoenix mirror site at http://bettor2.betphoenix.com. SBR will update this report as more information is learned on the betPhoenix downtime.

Editor's note: betPhoenix's main page came back on-line shortly after midnight.

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4/24/2010 10:29 AM
Stryyke confiscates €5,697 from player citing poker chip-dumping
Stryyke (SBR rating D-) has seized a player's €5,697 balance after concluding the player was chip-dumping within Stryyke's poker network. Chip-dumping is the process of intentionally funneling money to other accounts within a poker game, this is typically done between two or more accounts as a way to evade an insufficient deposit, or to circulate ill-gotten funds. SBR has asked Stryyke for evidence and complete game logs to support its claim. This report will be updated. On April 22nd, Stryyke made SBR headlines for a decision to cancel winning bets on an NBA game due to allegedly receiving "suspiciously" lopsided action on the game in their sportsbook. Stryyke's solvency has been under question in recent months as the sportsbook is currently slow-paying 22 players €18,797.20, with the oldest payment requested in May of 2009.

Player:
Stryyke:

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4/22/2010 12:23 PM
Stryyke cancels winning NBA wager citing suspicious betting patterns
Stryyke (SBR rating D-) has canceled a winning €50 wager on an NBA game played on April 7th between the Boston Celtics and Toronto Rapters. The line opened Boston -1.5 and closed at -5.5. A Stryyke player wagered Boston at -143 for €50. Two days after the bet was settled, Stryyke voided the play citing "suspicious betting patterns" on the match.

Stryyke:

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4/21/2010 07:08 PM
betFirstClass feedback wanted
betFirstClass (SBR rating D) is now under new management. SBR is interested in hearing from current players about their experiences. A payment complaint was reported earlier today. The last big outstanding slow-pay complaint levied against betFirstClass was paid following the transitional period to new ownership and management. Players with feedback on their account and payout statuses should write to assistance@sportsbookreview.com, or fill out a sportsbook complaint form. | View full press release.

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4/21/2010 12:35 PM
betFirstClass slow-pay reported
A betFirstClass (SBR rating D) slow-pay complaint has been reported. Three weeks ago a player requested $2472 by Western Union. The player states he has been unable to reach any betFirstClass manager via telephone or live chat to discuss his payout status.
Editor's note - betFirstClass has stated that Western Union pickup instructions were sent to the player two weeks ago. SBR is following up with the player.

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4/21/2010 12:29 PM
betOnline247 refunds player deposit after payout request
betOnline247 (unrated) has refunded a player's deposit after a payout request was made. The player deposited $225 and increased his balance to $1267. On December 7th the player initiated a withdrawal request. betOnline247 then refunded his deposit. This is the second reported instance of betOnline247 refunding a deposit after a payment request. On March 6th, betOnline247 claimed that an ownership change was pending and that winnings could not yet be paid. betOnline247 has ignored all SBR inquiries.

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4/20/2010 01:51 PM
betSportsWeb disputes player's SBR complaint
betSportsWeb (SBR rating D+) has challenged the accuracy of the SBR report posted on April 8th. The player in the report stated to SBR that he requested a $1000 payment on March 9th, and had yet to receive his funds at the time of filing his SBR complaint. betSportsWeb has stated that the player had not yet provided any ID documentation, and that his payment request was not processed yet due to this.

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4/20/2010 10:36 AM
Canbet bonus complaint
A Canbet (SBR rating C-) bonus complaint has been received. On February 22nd, a player deposited $250 and received a $125 bonus. Canbet's T&C required the player rollover the bonus amount six times before the bonus amount would be moved into the cash balance. Canbet did not state that only certain bets count towards this rollover. It only counted bets made when a player's non-bonus balance was already tied up in wagers. There was no rule or explanation stating this policy. Canbet's interpretation of its own rules in this regard does not conform with the industry standard - unless stated otherwise, any bet made counts towards rollover.

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4/19/2010 07:44 PM
betAtlas players moved to betHorizon
betAtlas (SBR rating B-) players have been moved to sister sportsbook betHorizon (SBR rating B-), under the HorizonSports S.A. platform, which uses BLR Technologies software. The former betAtlas site now redirects to agent/PPH website Wagergolf.com. Any players with balance discrepancies after logging into betHorizon are asked to fill out a sportsbook complaint form.

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4/19/2010 11:47 AM
betting on Movie futures props legalized in US
The United States Commodity Futures Trading Commission have approved the betting of movie box office futures props, as detailed in this article by Business Week. The media derivatives market will be named "Trend Exchange", and is expected to help manage economic volatility. The move is strongly opposed by the MPAA - the Motion Picture Association of America. | Forum discusses approval of betting movie box office futures.

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4/16/2010 06:34 PM
betOnline upgrades ASI software wagering platform
betOnline (SBR rating B+) has upgraded their ASI software wagering platform. | Players discuss software.

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4/16/2010 06:06 PM
betFred slow-pay complaint resolved
The betFred (SBR rating B-) player from SBR's April 15th report has been paid.

Player comments:

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4/16/2010 09:01 AM
Oddscompany confiscates deposit+bonus due to shared IP
A player deposited €90 into his Oddscompany (unrated) account on March 24th. After increasing his balance to €286.10 he requested a withdrawal to Moneybookers on April 11th. At this point Oddscompany removed all winnings from the player's account and charged an €88.20 processing fee due to his account using the same IP address as another player.

Oddscompany:
The player informed SBR that upon opening his account he supplied a copy of his passport and debit card to Oddscompany to verify his identity. As for being linked to another IP address, the player has stated that he has placed bets through a university computer. SBR is following up with Oddscompany.

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4/15/2010 06:45 PM
betFred slow-pay complaint
A slow-pay complaint has been received against betFred (SBR rating B-). On March 18th a player requested a withdrawal of £1424. After sending multiple emails to betFred inquiring on the status of his payout, the player was told on April 1st that his payment had been processed that evening. The player has yet to receive his funds. SBR is following up with betFred.

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4/14/2010 10:35 AM
betUS gives ultimatum to player in bonus dispute case
On February 24th SBR reported on a betUS (SBR rating C) player that was limited to $100 bets while having a rollover of $45,542. SBR has asked betUS to either increase the players limits on major sports, or allow the player to withdrawal and close the account. On October 1st, the player funded $8700 and received a $3480 freeplay. After clearing nearly $40,000 in rollover he was eventually limited due to what betUS considered non-recreational play.

betUS has given the player the following ultimatum:

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4/13/2010 04:07 PM
betWay account closure complaint
A betWay (SBR rating D-) complaint has been received. A player with a balance of €1640.50 had his account closed following two other friends allegedly using his PC to place bets with betWay. The bets in question were not correlated. The player has stated that his deposit has not been returned, and that no furher explanation was provided by betWay. betWay's last sportsbook complaint was reported five days ago.

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4/10/2010 12:58 PM
betDOS downgraded from D- to F

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4/10/2010 11:46 AM
betDOS players concede that funds are stolen
betDOS (SBR rating F) is believed to be off-line for good after its hosting service was turned off and it failed to secure a new provider. betDOS sportsbook had already owed 7 people $6,833 at the time it defaulted on its hosting account with International Data Solutions (IDS). betDOS has been downgraded to F.

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4/8/2010 06:19 PM
betSportsWeb slowpay complaint
A betSportsWeb (SBR rating D+) slowpay complaint has been reported. On January 24th a player deposited $1000 via credit card. After waiting for the 45-day hold to expire on credit card deposits, the player requested $1000 on March 9th. The player has yet to receive his funds and has been provided no timeline on payment. betSportsWeb has recently forced players to accept payment plans.

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4/8/2010 05:02 PM
betWay account closure
betWay (SBR rating D-) has closed the account of a player with a $1369.60 balance. betWay refunded the player's deposit of $495 minus a 10% administrative fee. betWay claims that the player operated multiple accounts, which the player adamantly denies. This is the third betWay account closure case reported to SBR in the last month. SBR is investigating.

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4/6/2010 01:35 PM
betBoo allegedly changes winning ticket
A betBoo (unrated) sportsbook complaint has been received. On March 21st a player placed a wager on a soccer match ebtween Vejle and Frederica for €300. After placing the bet, the player took a screenshot of the wager as his custom. The screenshot shows his wager clearly. Two hours after the match ended and his bet should have been settled, the player discovered the wager was canceled and his stake returned. After inquiring with betBoo, customer service stated that the system displayed the wrong soccer team. The player went back to his account history and found that the ticket had been changed to read Sutjeska Niksic-Frederica instead of the Vejle-Frederica which he bet on and recorded a screencap of. SBR is following up with betBoo.

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4/5/2010 02:37 PM
betFred bonus complaint
A betFred (SBR rating B-) bonus complaint has been reported. A player opened an account to take advantage of a free £100 bet offer. The player won his free bet on a 12/1 horse wager, then won his next play on a 16/1 wager. The player requested a withdrawal of £2900 to his Moneybookers account. After 5 days of no communication from betFred or Moneybookers payment, the player called betFred and was informed that his account was being investigated for bonus abuse. No further information was given to the player. SBR is investigating.

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4/3/2010 01:11 PM
Free MLB Contest: $1000 in prizes
SBRforum has announced a Free $1,000 MLB contest which runs through April. Register to play at SBRpicks.com, SBRforum's free betting contest site.

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3/31/2010 11:10 AM
betAfterbet payment reported
A betAfterbet (SBR rating D-) payment has been reported. The player had requested €400 on September 22nd. SBR currently has 50 outstanding slow-pay complaints which have been levied against betAfterbet totaling over €40,000 in funds owed.

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3/30/2010 03:18 PM
betSportsWeb finishes payment installments with player
betSportsWeb (SBR rating D+) has finished its payment installments to a player that requested $2857 in November 2009. The player was paid between each $150-$250 each installment. SBR reported on March 19th that two other betSportsWeb players were also being slow-paid for a combined $7,395.

Player comments:

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3/28/2010 11:47 PM
betDOS still off-line with player funds
On 3/23 SBR reported that betDOS was taken off-line by its hosting provider. betDOS (SBR rating D-) was downgraded on March 22nd by SBR due to its continued poor customer service and non-existant dispute relations. betDOS failed to pay its software provider and was subsequently taken off-line. SBR will update this report as more information is learned.

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3/23/2010 07:32 PM
betDOS update: hosting provider disables sportsbook due to non-payment
Earlier today SBR reported that betDOS (SBR rating D-) was off-line. SBR later spoke with the hosting company that provides betting software to betDOS and it was stated that betDOS was late in providing payment for the hosting services and subsequently disabled. betDOS has failed to return communication to players or SBR in the last month. SBR considers betDOS a high risk sportsbook to be avoided by players.

Update: A new betDOS slowpay complaint has been filed. A player requested 650 GBP on February 21st and has yet to receive his funds or an update from betDOS.

Player:

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3/23/2010 12:10 PM
betDOS off-line
betDOS (SBR rating D-) is now off-line. SBR reported yesterday that betDOS was displaying a message to all account holders that their accounts were deactivated; today the site is completely off-line. betDOS racked up a bevy of complaints in the last month, including payout complaints, and complaints where betDOS credited the wrong currency and never adjusted their mistake.

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3/23/2010 11:39 AM
betPresto off-line with players owed
betPresto (unrated) has been taken off-line. The site was formerly online as Sunderlands sportsbook. On November 30th of 2009 a player requested his €5119.10 balance via bankwire. The funds never arrived. In the beginning of 2010 Sunderlands redirected to betPresto. The betPresto homepage now displays the following message:

betPresto:
Sunderlands/betPresto has declined to engage in discussions with SBR. Players owed funds from Sunderlands/betPresto are advised to file sportsbook complaint forms in the event that the off-line sportsbook begins to communicate regarding payouts.

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3/22/2010 07:40 PM
betDOS users report deactivated account messages
Multiple betDOS (SBR rating D-) players have written in today stating the sportsbook is displaying a message that their accounts have been deactived. The message is as displayed as follows:

betDOS:
This message comes on the heels of a number of unanswered complaints levied against betDOS in the last month. betDOS players are advised to submit sportsbook complaint reports stating their account status, if any funds are owed, and how long they have been waiting for payment. betDOS has declined to discuss the details of complaints with SBR. SBR will update this report as betDOS' status changes.

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3/22/2010 02:05 PM
betDOS downgraded from D to D-

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3/22/2010 01:28 PM
betDOS disables account of player credited wrong currency
betDOS (SBR rating D-) has disabled the account of the player from SBR's March 3rd complaint. The player funded his account with a €460 deposit on March 5th via Moneybookers. betDOS instead credited his $460 and ignored subesequent emails requesting to have the amount corrected. betDOS has not communicated with SBR. betDOS has been downgraded to a rating of D-.

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3/22/2010 11:50 AM
betFirstClass slow-pay update
SBR discusses payout delay of $10,000 with betFirstClass (SBR rating D). betFirstClass management states to SBR that the payout delay is attributed to administration issues following ownership's absence. betFirstClass' owner was taken into US custody on charges of tax evasion on February 14th. No other betFirstClass withdrawal complaints have been reported. Players are urged to use caution with betFirstClass as the company structure is solidified.

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3/22/2010 11:08 AM
betWay closes account citing shared environments
betWay (SBR rating D-) has closed a player's account citing shared environments. A player opened an account and after placing a few bets had a balance of €741 frozen. The player denies being linked to any other gaming accounts. This is the second report of betWay closing an account for this alleged violation and providing no details to the players regarding whom they are linked to, or in what capacity.

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3/21/2010 12:40 PM
bet Tango downgraded from D- to F

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3/21/2010 12:34 PM
betTango off-line
betTango (SBR rating D-) is currently off-line. The player from SBR's January 22nd slowpay report has yet to receive payment. On December 14th he requested a withdrawal of $1,500. The player has a total balance of $9,348.63 with betTango. betTango's last listed phone number of 1-866-867-7995 is not functional. SBR will update this report should betTango come back online. Players that have unpaid balances with betTango are advised to file a sportsbook complaint form.

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3/20/2010 01:07 PM
betFirstClass payment complaint
A betFirstClass (SBR rating D) player has reported that he has waited for more than a month for his payout. The betFirstClass owner, commonly referred to as "BFC Mike" was taken into US custody for tax evasion on February 14th. betFirstClass stated that things were business as usual following the arrest. This is the first documented report of a BFC slowpay since SBR's February 14th report.

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3/19/2010 04:45 PM
betSportsWeb payment plans
The betSportsWeb (SBR rating D+) players from SBR's reports the last three months are still on payment plans. The first player requested $5000 in January and has been slowly receiving installments of $750. The second player requested a payout of $2395 on January 27th and has received $300 payments. SBR is in communication with betSportsWeb on behalf of the players.

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3/18/2010 06:02 PM
betWay refunds player deposit citing linked accounts
A betWay (SBR rating D-) player has filed a sportsbook complaint. The player deposited 200 PLN into his account and proceeded to increase it to 350 PLN. The player's account was then closed and his deposit, minus a 10% fee for 'operation cost', was refunded. betWay stated in a subsequent email to the player that he was linked to a number of other gaming accounts. betWay did not elaborate. The player adamantly denies having any such connection to any other accounts. SBR is investigating.

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3/12/2010 12:46 PM
betDOS downgraded from D+ to D

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3/12/2010 11:49 AM
betDOS live help taken off-line
betDOS (SBR rating D+) has taken its live chat software off-line. The location now contains an image placeholder to purchase live chat software. betDOS has been unresponsive both to players and SBR inquiries. Players are advised to cease wagering with betDOS until the sportsbook proves it has the means to pay out winners.

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3/10/2010 10:57 AM
betDOS complaint reported
A betDOS (SBR rating D+) complaint has been filed. On March 5th a player deposited €460 to his betDOS account via Moneybookers. The amount credited to the player was instead $460, subsequent emails to betDOS requesting the currency to be corrected have went unanswered. SBR is investigating.

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3/9/2010 03:26 PM
betSportsWeb slowpay complaint
A betSportsWeb (SBR rating D+) slowpay complaint has been filed. In mid-January, a player's account was suspended by betSportsWeb. The balance held $7500. The player received a $2400 payment via book-to-book transfer. The remaining $5100 has yet to be paid. No indication has been given to the player when the remainder of his balance will be paid. SBR is investigating.

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3/6/2010 03:08 PM
bet911 upgraded from C- to C

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3/6/2010 12:08 PM
betOnline247 refunds player deposit; claims ownership change pending
On December 3rd, a betOnline247 (unrated) player requested a withdrawal of $800. betOnline247 paid only $72, which was the amount of the player's deposit. In ensuing discussion with the player, betOnline247 claimed to be in the process of an ownership change and that all players were refunded deposits but would be paid in full. | betOnline247 forum discussion

betOnline247:

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3/6/2010 11:57 AM
bet911 canceled bet update
bet911 (SBR rating C-) has decided to honor the players wager from SBR's March 2nd report. Although bet911 canceled the bet between Roda JC and Hercales minutes before the game began, after internal review it was realized that the line of +115 was not bad but instead a fair market number which later moved. bet911 was late in reacting to the market change and has thus decided to credit the player the winnings for the play.

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3/3/2010 05:56 PM
WagerHub complaint reported
A WagerHub (SBR rating D-) complaint has been filed. The player in question was the subject of SBR's 2/1 and 2/2 report, which chronicled WagerHub freezing the player's account balance which held $8200 due to "nonrecreational play". No rules were violated, yet WagerHub informed the player his $500 deposit would be refunded and winnings nullified. On 2/2 SBR reported that WagerHub agreed to pay the player in full.

WagerHub sent two payments to the player, for $2500 and $2000. After the player confirmed receiving $4500 toward his balance, WagerHub stated that over 40 IP addresses resolving to Canada were linked to the bettors account, and that he would not be paid the remainder of his winnings. The player does not reside in Canada. The player denies ever releasing his account details to any other person, and requested that WagerHub supply a list of the IP addresses associated with his account. The player then concluded that bets placed on his mobile phone were being linked to Canada. He states that after speaking to his cellular provider's technical department it was explained that his mobile phone carriers main server is located in Canada, and due to his geographic proximity his assigned IP is Canadian. SBR is investigating the complaint.

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3/3/2010 12:08 PM
Latest troubled Malta sportsbook appears to be offline
betAfterbet (SBR rating D-) is currently offline. The sportsbook has accumulated over 50 slowpay complaints for over €40,000 in player funds. The last reported payment by a betAfterbet player was November 28th of 2009. betAfterbet's only listed telephone number is "123-456-789", which is a phony line. betAfterbet has not replied to SBR inquiries. | View betAfterbet forum complaints.

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3/3/2010 12:01 PM
betAfterbet downgraded from D- to F

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3/2/2010 08:13 PM
bet911 cancels soccer bet citing bad line
On February 19th a bet911 (SBR rating C-) player wagered on a Holland soccer match between Eredivisie Roda JC and Hercales. The player bet on Roda JC at +115. Seven minutes prior to the game beginning, bet911 canceled the play. SBR has confirmed that other sportsbooks, including betCris (SBR rating A+) opened at +115 before closing at -110. While the wager was voided before the game and cannot be settled, SBR will still speak to bet911 on the case as they should not penalize players for their oddsmaker being slow to update their offerings - when the line was posted at bet911 it was inline with the rest of the market.

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3/2/2010 08:39 AM
betDOS slowpay
A betDOS (SBR rating D+) player reports being slow paid €1382 for two months. In the last month SBR has reported three slowpay complaints levied against betDOS. In total six players are owed €6790 with the earliest payment request made on December 10th.

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2/26/2010 12:14 PM
GolfAndbet; scam sportsbook still taking bets
GolfAndbet (unrated) displays the following message on its webpage to visitors acknowledging that the sportsbook is insolvent.

GolfAndbet homepage message:
Despite this message, which is signed by managing director Stefan Gladh, stating that new deposits would not be accepted, a player wrote to SBR on 2/24 indicating that he deposited €100 on January 25th, and attempted to withdraw winnings on February 5th.

SBR contacted Stefan Gladh asking him to confirm that no new deposits are being taken. Stefan claimed that deposits were not being processed and that the sportsbook is currently looking for investors. This is a direct contradiction of the information SBR received in its player complaint. SBR asks that players owed from when GolfAndbet first displayed its insolvency message file sportsbook complaint reports. GolfAndbet has been added to the SBR sportsbooks ratings guide at F.

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2/26/2010 10:00 AM
betDOS slowpay reported
A betDOS (SBR rating D+) slowpay has been reported. The betDOS player funded his account in November of 2009 with €50. After completing a ten-time rollover, he requested payment in January for €200. He was then told that due to an ''ownership change'' he would be required to complete a one-time rollover before withdrawing his funds. betDOS has forced other players that have written in with slowpay complaints to do the same. After completing the additional rollover of his funds, the player requested payment once again on January 25th. The player has still not received his €200 withdrawal after one month. SBR will speak with betDOS to inquire on the status of this payout, and the five others which have been reported to SBR for a combined €5408 in player debt.

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2/25/2010 06:01 PM
Player vs WagerHub: chargeback dispute
A WagerHub (SBR rating D-) player funded his account with $800 via an eWalletxpress deposit. The player states that he bet successfully with WagerHub and increased his balance to between $4-$5000, before the deposit was ruled as being made with insufficient funds. The player states that WagerHub offered him a deal that if he sent $834+ fees via Western Union to cover the deposit he would be allowed to continue betting provided he played for at least 30 days. WagerHub confirmed to SBR that this arrangement was made. The player sent a $900 Western Union to WagerHub and proceeded to increase his account to more than $9,000 before eventually zeroing out his account. The player later wrote to SBR when eWalletxpress informed him that they never received the $900 from the sportsbook. The player covered the second $900 out of pocket to eWalletxpress so that he could reopen his account. SBR is in the process of gathering more information into the chargeback dispute.

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2/25/2010 04:52 PM
betsafe cancels winning wager due to wrong team listed as home
betsafe (SBR rating C) has canceled a winning wager on the over 148.5 points in womens Euroleague basketball match. The player bet €50 to win €42.50. betsafe's reason for the cancelation was the the wrong team was listed as being the home team. The winning bet was canceled after the games completion. betSafe provided the player the following rule:

SBR asks that bettors that had the losing side of the bet write in for assistance if their bets were settled normally. | Sportsbook complaint form

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2/24/2010 04:06 PM
betUS bonus complaint
betUS (SBR rating C) limited a player that had $97,740 remaining in rollover to $50 maximum bets. The player deposited $8700 in exchange for a $3480 freeplay bonus. betUS initially claimed that the player's wagers were limited to $500, the player provided SBR a screenshot showing a $50 maximum. betUS did not dispute the accuracy of the screenshot. betUS agreed only to allow the player to phone in bets up to $500. As of February 1st the player has $45,542 remaining in uncleared rollover.
*editor's correction - The player cleared more than half of his rollover before being limited.

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2/24/2010 03:58 PM
Justbet encountering DDOS attack
Justbet (SBR rating B+) is experiencing a distributed denial of service attack (DDOS). The main site is available in some locations and features a security code log-in, also referred to as a captcha, which helps thwart potential attackers. SBR will update this report when Justbet is back online for all players. Justbet has stated that it is still taking bets as normal on their wagering phone line.

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2/24/2010 12:38 PM
betSportsWeb player on payment plan
betSportsWeb (SBR rating D+) pays $300 to a player that requested a $2022 withdrawal on January 27th. SBR advises players to avoid funding sportsbooks that are unable to pay balances wholly.

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2/22/2010 09:17 AM
bet1128 Moneybookers dispute: player account suspended
A player has claimed that bet1128 (SBR rating D+) has suspended his account due to his Moneybookers email address allegedly not matching his sportsbook registered address. The player states the emails are the same or the system would not process the withdrawal request. After disabling the Moneybookers option for his account, bet1128 proceeded to suspend the bettors account. SBR will inquire on the status of the players account and his funds.

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2/22/2010 08:58 AM
SBR Free Racebook is now live
The free SBR Racebook is now live. SBR Forum members may use their loyalty points to place wagers on dozens of tracks. The software used is industry grade and offers numerous betting options. Posters may use their earned and won loyalty points to make purchases for various merchandise at the SBR Store.

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2/20/2010 02:42 PM
Bwin closes two accounts citing security reasons
Bwin (SBR rating C-) has closed two unrelated players account citing security reasons. The first player wagered €177 on a soccer match between Ethnikos Asteras and Piertikos. Bwin locked the player out of the account and stated that an investigation was being conducted into his account, providing no further details. After two weeks Bwin offered to reinstate the players account only if he agreed to cancel the Asteras vs Piertikos bet. The player refused and inquired why the bet could not be settled correctly. Bwin stated that it was waiting for an official ruling that the match was not suspected to have been suspicious from the 'ESSA Organization'. Bwin refunded the players deposits and has claimed it would return the player's winnings if the match was deemed 'regular'.

A second player writes to SBR that after placing a string of Badminton wagers, his account was randomly closed for security purposes. No additional information was provided to the player as to the reason for the account freeze. SBR has written Bwin on both cases.

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2/19/2010 12:59 PM
WagerWeb confiscation update
On January 6th SBR reported that WagerWeb (SBR rating D) confiscated $9578.60 from a player that wagered exclusively on correlated parlays. WagerWeb has since locked the player out of his betting account, freezing his remaining $1700 balance. SBR is following up with WagerWeb to ascertain the reason for the action and whether or not the player is scheduled to be paid his funds.

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2/18/2010 08:31 AM
BoyleSports (unrated) declines to discuss sportsbook complaint
On 2/15 SBR reported that BoyleSports (unrated) voided a players winning €20 wager on an Italy Series B soccer match between Gallipoli and Grosseto. SBR followed up on the complaint and inquired to BoyleSports about the wager cancelation. BoyleSports cited data protection as the reason it could not comment on the case, despite the fact that the player authorized SBR to inquire on his behalf. The soccer match between Gallipoli and Grosseto has come under fire in the last week with at least two confirmed sportsbooks, BoyleSports and Interwetten (SBR rating B-) canceling bets on the soccer match due to suspicions of foul play. Top soccer sportsbooks such as betfair (SBR rating A+) paid all bets as normal in the match.

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2/17/2010 10:33 AM
Interwetten addresses €6300 canceled bet dispute
Interwetten (SBR rating B-) has addressed the €6300 canceled bet dispute from SBR's 2/15 report. Interwetten has cited third party news sources which chronicled a highly irregular number of bets on a 2-2 exact score outcome on an Italy B Series soccer game between Gallipoli and Grosseto. The score was 2-1 at half when a lopsided number of bets streamed in on the exact outcome. SBR has inquired in discussions with Interwetten whether or not all open bets on the game were voided, or only the wagers on the 2-2 outcome. Interwetten stated that its legal department advised them to not answer these questions. Interwetten, along with all other sportsbooks which serve sports where match fixing has been proven to occur have rules on file enabling them to void all bets in such games. The most ethical course of action when canceling bets on matches determined to be fixed is to void all wagers, not to selectively apply which wagers to settle. betfair (SBR rating A+) graded all markets normally on the wager. | Interwetten cancels winning bet report.

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2/16/2010 01:34 PM
betSportsWeb slowpay reported
A betSportsWeb (SBR rating D+) slowpay has been reported. A player states that he requested $2022 on January 27th. betSportsWeb informed the player he would only be able to withdraw $300 per week due to "processor problems". To date the player has only been paid $150. A second betSportsWeb slowpay of $2250 has been pending since December 15th. The player has been paid $450 toward his balance within the last two months. Players that are scheduled for payment installments at sportsbooks are advised to cease wagering until their funds are received in full.

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2/15/2010 10:35 AM
Interwetten voids £6300 winning bet
Interwetten (SBR rating B-) has voided a £6300 winning soccer wager. A player placed a bet on an exact outcome between Gallipoli and Grosseto, Italian B League soccer. Ten hours after the wager was graded the winnings were voided. Interwetten left a note in the player's account citing an error in betting odds. BoyleSports (unrated) offered comparable odds as Interwetten on the same wager. SBR is contacting Interwetten to discuss this dispute.

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2/15/2010 08:02 AM
bets4All still in business; scam sportsbook continues taking bets
bets4All (SBR rating F) wrote SBR in November of 2008 inquiring about a rating reevaluation. The F rated sportsbook claimed to be under new ownership and inquired if compensation would eliminate forum postings from scorned players. Five players have outstanding no pay complaints against bets4All with the earliest request made in September of 2008 for a combined €10,201 in funds owed. | bets4All forum discussion

bets4All:

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2/15/2010 07:38 AM
New sportsbook from Apex family added to SBR ratings guide
Phoenix Racebook (SBR rating D-) has been added to the SBR ratings guide. The racebook is a member of the Apex sportsbook family, which includes bet33 (SBR rating D-), CanadasBookie (SBR rating D-), and others. The original Apex Sportsbook maintains a rating of F due to shutting its doors in 2004 while in significant player debt, most of which has remained unpaid. bet33, along with the new wave of Apex financed sportsbooks have kept clean payment histories to this date. bet33 has vowed that it would reopen old Apex cases and repay its player debt. SBR remains in discussion with bet33 on old player cases.

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2/14/2010 12:32 PM
betFirstClass downgraded from C- to D

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2/14/2010 12:14 PM
betFirstClass users advised to request funds
betFirstClass (SBR rating D) and sister sportsbooks downgraded from C to D amid news that the books owner is in US custody. Those who work with the sportsbook group state that BFC "Mike" was wanted, prior to starting his sportsbook, for tax evasion. Representatives for betFirstClass say it is "business as usual." Players are sure to test that statement with an influx of withdrawal requests. betFirstClass is a small sportsbook that became known after advertising on a betting forum. To date, there have not been any payout complaints from betFirstClass players.

Sister betFirstClass sportsbooks are: Lines2bet (SBR rating D), Lay104 (SBR rating D).

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2/11/2010 01:47 PM
SBR discusses Apex player debt with bet33
In 2004 an Apex Sportsbook (SBR rating F) player wrote SBR asking for assistance with a payment plan. In the summer of 2004 Apex officially closed its doors with over six figures in player debt. Apex ownership used the player winnings and founded a new sportsbook, bet33 (SBR rating D-). bet33 opened at a rating of F in October 2005. bet33 did not follow in Apex's footsteps, and after four years of no outstanding slowpay complaints a rating adjustment to D- was made. bet33 has remained at D- due to the fact that the Apex debt has still not been fully cleared. bet33 claimed it would pay off the Apex player debt, but thus far has only one confirmed payment to a player for $3000 from SBR's 11/19 report. SBR is currently in discussion with bet33 on the 2004 complaint and will update this report if any progress is made. Players that have still yet to receive payment from Apex Sportsbook are asked to submit sportsbook complaint forms.

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2/11/2010 10:39 AM
SBG refuses to revisit decision to lower payouts on winning Futures bet
SBG Global (SBR rating D-) will not reverse its decision to lower payout odds on a Formula 1 racing future for all players. On 1/10 SBR reported that it decided to pay one player who wagered $200 to win $14,00 on Jenson Button at 70:1. The player was not willing to accept a reduced odds settlement. SBG Global is refusing to pay other players who bet the 70:1 wager their full winnings noting that these players already accepted settlements. It is SBR's position that these deals were made under durress - players were given the option to ha ve the wagers voided, or settle at 10:1 instead of 70:1. The odds of 70:1 were fair market value when the wagers were placed.

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2/10/2010 11:41 AM
betDOS player reports payment
The betDOS (SBR rating D+) player from SBR's February 2nd & 9th reports has confirmed payment. betDOS sent $500 to the player via cash transfer this morning. In total SBR has five outstanding slowpay complaints against betDOS with $5408 owed players. The earliest payment was requested on December 10th.

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2/10/2010 10:06 AM
bet911 bonus complaint received; player has not met average activity wagers
bet911 (SBR rating C-) uses activity day credits to count toward a players rollover in addition to the standard X time rollover. In a complaint filed with SBR on February 9th, a player complains that the unusual rule was not brought to his attention at the time the bonus was accepted. bet911's rule on activity wagers states the following:


On December 4th the bettor deposited €475 and received a 30% cash bonus. The bonus was accompanied by a 9X rollover of deposit and bonus amount. On December 27th the 9X rollover was completed. The players balance at this time was €6500. At this time the player made a withdrawal request which was canceled by bet911 due to 30 days of activity wagers not being met. In this case, bet911 asks the player to bet an additional €467 for 21 more days before being able to cashout his winnings. SBR's position is that non-industry standard bonus terms must be presented clearly to a player at the time the bonus is accepted to avoid confusion.

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2/9/2010 08:11 AM
Stiffed Apex player hopes for payment by bet33
A former Apex Sportsbook (SBR rating F) player has written in after reading SBR's report on Jupiter Sportsbook (SBR rating D-) being added to the SBR sportsbook ratings guide. The player maintained a balance of $13,100 at the time Apex closed shop and walked away with players balances. Apex eventually financed a new venture, bet33 (SBR rating D-). bet33 opened at the mark of F, however after four years without a no-pay complaint the rating was reassessed. bet33 has made promises to SBR that it would reopen Apex cases and use its new resources to pay players. Although Apex Sportsbook denied its solvency at the time it shutdown, bet33 was founded in part by player debt.

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2/9/2010 08:01 AM
betDOS fails to keep payment timeline
On January 15th a betDOS (SBR rating D+) player requested a $500 Moneygram payment, this was after being forced to rollover his balance once more after an alleged ownership change. betDOS waffled in providing a clear payment timeline to the player, yet on the morning of Money February 8th assured him that due to his continued patience he would be sent a cash transfer that day with fees waived. The player spoke to GM Mark Roberts and CS manager 'Tina'. After noon passed live chat was taken offline. The player waited all night and no Western Union notice was delivered to him. His $500 remains outstanding. In total SBR has received six slowpay complaints against betDOS. betDOS has $5908 in player debt with the earliest payment request made on December 10th.

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2/8/2010 04:09 PM
Stryyke slowpay reported
A new Stryyke (SBR rating D) slowpay complaint has been filed. A bettor attempted to withdraw of €775 on January 18th via bank transfer. He sent multiple emails to Stryyke customer service and has yet to receive a timeline on when he can expect to receive his funds. This marks the eleventh outstanding Stryyke slowpay. Stryyke's debt to players is now €6008.86 with the oldest payment request made on October 18th.

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2/6/2010 01:07 PM
bet33 (formerly Apex Sportsbook) fails to pay stiffed players
bet33 (SBR rating D-) management has not kept its promise to repay players who held balances at Apex Sportsbook (SBR rating F) at the time the sportsbook flatlined. Unpaid player balances helped create the bet33 operation, which has the same ownership as the defunct Apex Sportsbook. bet33 was upgraded from F to D- in July of 2009 after there were no nonpayment reports in more than three years.

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2/4/2010 07:01 PM
HeroesCasino says new backing will mean ability to pay players
HeroesCasino (SBR rating D) owes 12 players $74,358. The earliest payment request was made on June 3rd. Heroes has not denied its financial hardship to players yet has continued to market itself and look for more customers that it cannot afford to pay. In a letter addressed to a player dated February 3rd, Heroes management alluded to a potential bailout on the horizon which would allow the troubled company to clear up thousands in player debt.

Heroes:
SBR will continue to monitor the situation with Heroes and the alleged upcoming merge. Players that have outstanding balances with Heroes are encouraged to submit sportsbook complaint forms.

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2/3/2010 05:40 PM
betAfterbet slow pay reported
betAfterbet's (SBR rating D-) 50th slow pay complaint has been reported. The Malta-based sportsbook has 50 outstanding slowpay complaints dating back to May 10th of 2009. betAfterbet has declined to discuss the details of the slowpays to SBR. | View betAfterbet forum discussion

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2/3/2010 02:02 PM
WSEX confiscates $14,719 in casino winnings
WSEX (SBR rating C) cancels $14,719 in Pai Gow winnings. From December 13th to 15th a bettor played 564 hands of Pai Gow, winning $14,719. On December 26th his account was deactivated and WSEX confiscated all winnings. An investigation of the dispute showed that the player found a discernible pattern - WSEX's random number generator was not random. After identifying the pattern, the player bet $100 when he expected to win, and $1 when he expected to lose. When he bet $100 the player won 98.1% of his hands.

WSEX concluded that the player was cheating via statistical analysis, claiming that the odds of a player winning this percentage of bets were astronomical. WSEX offered no evidence that the player actually cheated, altered hand outcomes or otherwise did anything to interfere with the softwares operation. WSEX argues that the player's ability to predict hands justifies voiding winnings.

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2/3/2010 12:18 PM
EasyStreet Sports added to sportsbook ratings guide at C
EasyStreet Sports (SBR rating C) has been added to the sportsbook ratings guide. EasyStreet is comprised of the same management which sold the original betOnline to BestLine Sports in April of 2007. EasyStreet remains headquartered in the same building in San Jose, Costa Rica.

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2/3/2010 08:59 AM
WagerHub agrees to pay player
WagerHub (SBR rating D-) has agreed to pay the player from SBR's February 1st report. WagerHub has informed SBR that a payment of $2500 was sent to the player last night. Originally his betting account was closed and an $8200 balance deducted due to what was labeled nonrecreational play. WagerHub told the player that his $500 deposit would be refunded and winnings nullified. WagerHub has stated it will make arrangements to send the rest of the winnings. SBR will update this report once the entire balance is confirmed as paid. | View WagerHub complaint.

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2/2/2010 01:09 PM
More betDOS slowpay complaints
Two new betDOS (SBR rating D+) slowpay complaints have been received. One player requested a $500 Moneygram on January 15th and has yet to receive his funds. The second player initiated a payout request on January 12th for $1567 via Moneybookers. betDOS customer service has cited an absent manager as the reason for payment delays.

betDOS CS:
In total SBR has recorded six outstanding slowpay complaints against betDOS. $5908 is owed to players with the oldest requested initiated on December 10th.

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2/2/2010 09:31 AM
bet911 enforces non-industry standard bonus requirement
bet911 (SBR rating C-) has enforced a non-industry standard bonus rule. A player funded his bet911 account with $400 on January 12th. He accepted a 30% cash bonus which carried a 5X rollover. Although the player has completed his rollover after nearly three weeks of play, bet911 is requiring the player to wager exactly $404 for 10 more days to fulfill his "activity days wager". bet911 has a rule that requires players to fulfill a specified number of activity day wagers for each promotion. The rule is not in place to prevent dormancy but instead to prevent a player from hitting a few larger wagers and then lowering his bet amount to complete rollover. It is not clear by reading the bet911 fineprint exactly how the average activity wager figure is reached.

bet911 T&C:
bet911 has claimed the player agreed to completing 15 activity day wagers prior to accepting the promotion. SBR will address the complaint with bet911 and ask for a clearer breakdown of what constitutes an activity day wager. If rules are non-industry standard, they must be clear and specifically brought to a players attention. Non-standard rules cannot be buried in the fineprint of the terms and conditions page.

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2/1/2010 10:52 AM
betDOS slow pay reported
A fourth betDOS (SBR rating D+) slowpay complaint has been reported. On December 18th a player requested €400. betDOS has not provided a timeline for his withdrawal request. In total betDOS has four outstanding slowpay complaints totaling *$3841 in owed player funds. The payouts were reqeusted December 10th, 18th, and January 4th, 12th.
-+€400 converted to $556 per exchange rate

Player comments:

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2/1/2010 10:11 AM
WagerHub confiscates $8,200 in player winnings citing nonrecreational play
WagerHub (unrated) has confiscated $8,200 in player winnings citing nonrecreational play. On January 14th a player funded $500 to his WagerHub account by credit card. After one week of play his account balance increased to $6,000. On January 22nd the player was sent an email that he was being limited to $250 per wager. The player continued to bet with his new limits and increased his balance to $8,200. WagerHub then closed the account stating that the bets were nonrecreational, and that the $500 deposit would be refunded. SBR considers the action theft and will communicate this point to WagerHub. | View full WagerHub sportsbook complaint.

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2/1/2010 08:50 AM
bet911 bonus complaint resolved
The bet911 (SBR rating C-) bonus complaint from SBR's 1/31 report was resolved. The player confirmed receiving his balance minus a $35 withdrawal fee.

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1/31/2010 04:11 PM
bet911 (SBR rating C-) bonus complaint filed
A bet911 (SBR rating C-) player has filed a sportsbook bonus complaint. After placing two wagers bet911 limited the player to $25 across the board while still having $4K remaining in rollover. SBR will followup on the case with bet911.

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1/29/2010 07:52 AM
betEd voids $15,090 in casino winnings citing software malfunctions
betEd (SBR rating B-) has voided $15,090 in casino winnings for two players citing software malfunction. The first player began playing Baccarat with $20, running his balance up to $10,068. His winnings were voided, and he was given $220 in credits for his play leading to betEd finding the alleged error. betEd explains that there was a programming mistake made during a game update in the last month.

betEd: Player #2 took $50 into slot game Mystic Number. He increased his balance to $5022 before his winnings were voided. betEd has stated that the expected odds of each slot symbol is weighted with a certain value, and in the case of Mystic number there was a programming error which prompted betEd to remove the game from its casino.

In both of these cases, the software operated as it was programmed. Neither player hacked into the software or did anything to change its operation. The fault for the game failure lies entirely with betEd and the programmers contracted to design its games. Online casinos are obligated to ensure its game operate correctly before offering them to the public. SBR is asking that betEd reconsider its decision and pay the players.

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1/27/2010 06:17 PM
Enterbet states that it will intentionally slow pay correlated parlay players
Two Enterbet (SBR rating D-) players have filed slow pay complaints with SBR in the last month. The first player requested his $4000 balance 18 months ago, while the second player requested $1500 in early November. In a discussion with Enterbet management on behalf of the two players, Enterbet stated the following:

Enterbet:

Correlated bets are wagers where the favorite is parlayed with the over, or dog with the under in the same game, or parlaying two bets where winning the first leg makes the second more likely to win. The industry standard in dealing with correlated bets is to block games with too high of a correlation between the pointspread and total from being accepted by the betting software. Enterbet chose to instead accept all correlated parlays. SBR is continuing to speak with Enterbet on the unprecedented decision to intentionally slow pay the winning players.

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1/27/2010 10:39 AM
bet Tango - SBR initiates rating coverage at D-

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1/27/2010 10:22 AM
bet Tango added to SBR rating guide at D-
bet Tango has been added to the SBR Sportsbooks Rating Guide at D-. SBR is currently speaking to betTango's former hosting provider, Metallic Sports, who are willing to address any player balances held when the sportsbook was using its services. Metallic last hosted betTango on October 22nd. SBR is attempting to speak with the current host provider. Sources tell SBR that the two owner partners claim to have passed the sportsbook on to a new party "who were supposed to take care of all players". SBR has received four player complaints from bet Tango users that have reported being owed $3400 since as early as November 1st. One player requested $1500 on December 15th and holds a $9348.63 balance with bet Tango.

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1/25/2010 04:08 PM
bet247USA downgraded from D to D-

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1/25/2010 03:49 PM
bet247USA commits theft of player funds and bonus
bet247USA (SBR rating D) has confiscated $2200 in winnings and $500 in earned bonuses. On November 12th a player deposited $500 by Moneygram and received a $500 cash bonus. By December 21st the player met his 10X rollover and increased his balance to $3200. He proceeded to make a withdrawal request, which was then cancelled by bet247USA. $2200 in winnings were docked along with $500 of the earned bonus cash. The player was left with a $500 balance. bet247USA has justified its decision by stating that bonuses are not intended to be used by professional players. SBR has downgraded bet247USA to D- and considers the action theft.

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1/23/2010 12:26 PM
More details emerge in betTango slow pay complaint
On 1/22 SBR first reported on a betTango (unrated) slow pay complaint. The player created his betTango account on November 9th. The account was funded via Moneybookers for $340. After being unable to contact betTango via their listed phone numbers, the player contacted Moneybookers as betTango was promoted on their website under their gaming promotion advertisements. Moneybookers supplied an email point of contact for betTango. On December 14th, the player requested a $1900 cashout back to his Moneybookers account. On December 16th the player was informed his payment would be processed within the next 24 hours. After another 7 days of waiting, betTango claimed to be in the process of moving funds around and did not specify when the player could expect payment. 40 days have passed and the player's Moneybookers account has yet to be funded by betTango. SBR will followup on the complaint. | View betTango forum discussion

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1/22/2010 04:44 PM
bet The Globe closes player account and stalls payout
betTheGlobe (SBR rating D+) has closed the account of a winning player who held a balance of $2,173. At the time of the account closure the player had two check withdrawal requests pending for $1000 and $739 each. The player attempted to inquire about initating a withdrawal for the remainder of his balance but bet The Globe has failed to respond to his emails. betTheGlobe does not offer a phone line for customer service. As of 1/21 the player was informed by live chat that his funds would be sent soon. SBR will contact bet The Globe for an update.

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1/22/2010 09:37 AM
betTango (unrated) payment complaint
A bet Tango (unrated) player has written to SBR with a payment complaint. On December 14th the player made a payout request and has since not received his funds. Additionally, shortly after making the payment request the player has been locked out of his account. The player discovered bet Tango via a Moneybookers promotion. SBR will investigate into the complaint and bet Tango further. If any player has feedback or a similar payment complaint against bet Tango, file a sportsbook complaint form.

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1/20/2010 03:44 PM
Sportsbook book-to-book transfer changes
betPhoenix (SBR rating B+) and Youwager (SBR rating B) have agreed to begin book-to-book player transfers. betPhoenix tells SBR they will soon begin transfers with other major sportsbooks but are no longer transferring to or from Matchbook (SBR rating B-).

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1/20/2010 03:17 PM
betSportsWeb slow pay
A betSportsWeb (SBR rating D+) slow pay complaint has been received. A player requested a $2700 payout on December 15th. betSportsWeb stated it would send a moneygram for the total amount by December 18th. The funds were not sent. SBR is investigating the complaint further and will update once more information is learned.

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1/19/2010 05:38 PM
Slowpay sportsbooks with shared management
betMonte (SBR rating D+) and betDos (SBR rating D+) have both accumulated payout complaints this month. The Costa Rica based sportsbooks operate on the same platform. SBR has confirmed that one log-in works at both places. betMonte has owed a player $7,064 since October 15th. betDos has recently rejected three payouts totaling $3285 citing that an ownership change is forcing all players to complete a one-time rollover of their funds. SBR asks that players who have payout complaints against either brand file a sportsbook complaint form. | View betMonte complaint; betDos complaint.

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1/19/2010 01:48 PM
betMonte - SBR initiates rating coverage at D+

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1/19/2010 11:55 AM
betDos forcing players to complete one-time rollover prior to withdrawal
Three betDos (SBR rating D+) slow pays have been received totaling $3285. The funds were requested on December 10th, January 4th, and January 12th. betDos has stated to players that the sportsboook transferred to new ownership on January 15th and due to this all balance holders must complete a one-time rollover of their account balance before submitting a payout request. There has been no official statement or press release notating any ownership change at betDos. The Costa Rica based sportsbook does not have a published phone number.

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1/18/2010 04:48 PM
betPresto update
On 1/15 SBR reported that a betPresto (unrated) player filed a sportsbook complaint form stating that a wager placed January 10th was yet to be graded. SBR contacted betPresto to inquire, the bet was then graded. | View initial betPresto report

Player comments:

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1/18/2010 09:30 AM
bet911 bonus complaint resolved
bet911 (SBR rating C-) has agreed to pay the player from SBR's 1/16 report all winnings. The player was considered to be non-recreational and ineligible to receive bonus incentives. After a placing a few wagers the player was quickly limited. He was informed that if he did not wish to fulfill his rollover with his new limits he could forgo his bonus and 25% of winnings. SBR has spoken to bet911 about this policy being non-industry standard. bet911 has agreed to adjust its terms & conditions to reflect an updated policy with regard to bonus management. | View initial bet911 report

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1/18/2010 09:09 AM
JupiterSportsbook enters the SBR Rating Guide at D-
JupiterSportsbook (SBR rating D-) is a sister book to bet33 (SBR rating D-). Although the bet33 brands have not failed to pay a player since their inception, they maintain low ratings due to the fact they were founded with capital derived from defunct sportsbook Apex Sports (SBR rating F) which closed doors while owing many players. Apex insisted at the time that they were insolvent.

From SBR's 11/19 report on Apex Sportsbook paying a player after five years:

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1/16/2010 01:12 PM
bet911 player submits bonus complaint
A bet911 (SBR rating C-) player has submitted a bonus complaint. The player deposited £500 for a 25% reload bonus promotion. After winning his first few wagers, the player was limited to £5 max wagers across the board. bet911 is asking that the player forgo his bonus and 25% of his winnings should he not wish to attempt to fulfill his rollover at such paltry limits. SBR will address this complaint with bet911 and make the point that if the sportsbook does not want the player's action and will refuse to grant fair limits to allow the player to complete the rollover, that he is allowed to cash out and only give up a prorated portion of his bonus itself - not winnings derived from the bonus. SBR will update this report.

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1/15/2010 03:29 PM
Player states that betPresto has failed to grade week old wager
A betPresto (unrated) complaint has been filed. A player has provided screenshots showing that a wager placed on January 10th which should have netted £132.97 has yet to be graded. betPresto management has yet to address the situation.

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1/15/2010 07:39 AM
betAfterbet payment complaint
A betAfterbet (SBR rating D-) payment complaint has been filed. This marks the 49th slow pay complaint levied against the Malta-based sportsbook since the fall of 2009. betAfterbet owes a reported €33,881 to players with the oldest payout requested May 10th. betAfterbet lists a phony telephone number on its website of "123-456-789", which has added to the belief that the sportsbook does not seek to follow through with player inquiries. Despite several communication requests by SBR, betAfterbet has refused to comment on the collection of payment complaints creating reasonable doubt in player's minds that the wait for their funds is not near an end. SBR has built a case list of betAfterbet complaints and will continue to make this list available to betAfterbet as new complaints are filed. If a player has not yet done so, file a sportsbook complaint form.

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1/14/2010 08:21 AM
betMonte stalls player for a $7,064 payout
betMonte (unrated) has stalled a player for a $7,064 payout since October 15th. As of January 13th, the player has not receive any payment. betMonte initially claimed that the payout was delayed due to a large amount of funds stolen from the sportsbook. As time progressed, betMonte continued to claim that a check would be sent soon, setting different deadlines all of which were not honored. The player found betMonte through the sports handicapping service JrTips.com which promoted betMonte as a top sportsbook. Players should be advised that such services generally have loose standards as to the quality of sportsbooks promoted. If any other player is also being slow or no-paid by betMonte, please file a sportsbook complaint form.

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1/13/2010 04:45 PM
bet911 agrees to pay player from bonus dispute
bet911 (SBR rating C-) has agreed to pay the player from the bonus dispute SBR reported on earlier today. | View initial bet911 complaint.

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1/13/2010 09:45 AM
bet911 stands by decision to retroactively change agreed upon bonus terms
On 1/12, SBR reported that bet911 (SBR rating C-) declined to process the withdrawal request of a player citing that he had not fulfilled his rollover request. Through discussion with the player and bet911, SBR discovered that the player wagered "six-packs", or daily perks, in his process of completing rollover. At the time the bonus was accepted from then manager Carl, the wagers were counted as eligible play. bet911 has conceded that it never updated its website after November 1st when it states that the decision was made to discontinue counting the daily perk wagers toward the initial bonus promotion, but feels within its right to do so as the terms of service grant the sportsbook total control to change any offering without prior notice. Many sportsbooks have such rules in-print, yet the application of the rule in this instance is unfair to the player. SBR has asked bet911 to reconsider its decision and to honor the agreed upon bonus terms.

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1/12/2010 05:20 PM
SportsInteraction cooperates with SBR in confiscation investigations
SportsInteraction (SBR rating C-) addresses a sportsbook dispute from June 2007 . In that dispute, SIA closed a player's account for excessive winnings, then accidentally reopened the account. The player went on to win an additional $15,000. SIA canceled the player's winnings which prompted a rating downgrade to D+.

SportsBookReview and SportsInteraction have discussed this dispute over the past two years via hundreds of emails, multiple teleconferences, both with SIA management and with the player. SIA established that the account was being controlled by a third party; a third party whose account was also closed for excessive winnings. The person owning the account in this dispute resided in England, and made deposits and withdrawals from that location. All bets were placed from Canda, despite the account owner spending a majority of time in England while the bets were placed. SIA has proven the account was accessed from an IP address shared by the third party. SIA was able to demonstrate irrefutable connections between the two players. SIA has requested that SBR not disclose its investigative methods to prevent compromising future fraud cases. Once SIA proved that the account was fraudulent, SBR agreed with the decision to confiscate winnings.

SBR's Justin worked the case.

Justin: "SportsInteraction has made great strides in its management, customer service and fraud prevention over the last three years including the implementation of several changes to its rules and procedures recommended by SBR to avoid disputes. This long-outstanding dispute represented the single worst issue I have ever tried to tackle with this sportsbook. Its resolution is a high-point in the massive amount of manpower spent. While the confiscation of winnings on fair bets is never, it was understandable in this situation.”

Case #2.

SIA reverses $1700 winnings confiscation. On October 21st, a player wrote SBR stating that his account was closed and winnings confiscated. SIA demonstrated that in one instance, two accounts made the same wager from the same IP address. The second account was opened at the friend's house, and had no other IP addresses associated with it. SIA noted that while the players were in violation of SIA's terms and conditions by operating two accounts from the same IP, they decided to give the player's the benefit of the doubt in the action not being maliciously taken to circumvent house rules.

Case #3

SIA confiscates €639 citing identity fraud. On August 10th, a player wrote SBR indicating account closure and funds confiscation. SIA proved that the passport submitted was forged. The player did not dispute the finding. SBR agreed with SportsInteraction's decision to confiscate winnings.

Case #4

SIA confiscates $9000 from player, citing multiple accounts and chargebacks. On November 5th, a player wrote SBR stating that his account was closed and winnings confiscated. Both player and sportsbook agreed on the facts: the account was opened on March 3rd 2009, deposited $750 via ACH; and the account's balance was lost in bets. The player's deposits bounced, resulting in a negative sportsbook balance. In November of 2009, the player proceeded to open an additional account with SIA using his middle name as a last name, and using a different street address. The player won several parlays and increased his balance to roughly $10,000. SBR agreed with SIA's decision to confiscate winnings. SIA's terms and conditions disallow a person from opening multiple accounts. In this instance, the player circumvented the negative figure on his account from his first chargeback, and was a high risk to chargeback a second time should his parlays have lost.

Case #5

SIA reverses $5784 winnings confiscation. On October 27th, a player wrote SBR indicating his account was closed with his funds confiscated. SIA originally stated that the player's documents were forged and suspected that the account was being controlled by a previously restricted player. The player produced a barrage of identification documents and cleared his account.

Case #6

SIA confiscates $1167 citing identity fraud. On June 25th, a player wrote SBR stating his account was closed and winnings removed. SIA documented that the person making the deposit was a former player that had outstanding chargebacks with another account. The bank card used to make the deposit was not authorized for use by the account holder. The player submitted a forged bank card image to circumvent this. SBR agreed with SIA's decision to confiscate winnings.

report written by Justin of SportsBookReview team.

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1/12/2010 02:45 PM
bet911 bonus complaint received
A bet911 (SBR rating C-) bonus complaint has been filed. A player details depositing $1,000 on October 10th for a promotion which was accompanied by a 6 time rollover. The player states that six-packs, or wagers which one makes five bets on the American football, or soccer market and in return receives a $25 free bet, were included toward the rollover fulfillment at the time. The player placed £7200 in action before making a withdrawal request. bet911 has declined the player's first request citing that as of November 1st six-pack wagers no longer counted toward the accepted promotion. The player resubmitted the withdrawal and it was accepted then paid. bet911 has stated the player was paid out in error, and has declined the player's second withdrawal request. SBR will speak to bet911 to establish whether or not the rollover terms were changed retroactively.

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1/12/2010 10:01 AM
Stryyke payment struggles persist; downgraded to D
Stryyke has been downgraded to D. On 9/23 SBR initiated Stryyke at D+. Within the first two months of holding the mark at D+, Stryyke resolved five slow pay complaints levied against them by bettors. Since that time, however, Stryyke has accumulated six new slow pay reports totaling €9035 in owed player funds. The earliest request was made on September 1st.

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1/11/2010 08:15 AM
Player complains that Cashpoint (SBR rating C-) is not grading wagers
A player has filed a complaint against Cashpoint (SBR rating C-). The player states that four bets placed on Thursday January 7th have not been graded. Cashpoint has not replied to his email inquiries. SBR will contact Cashpoint.

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1/10/2010 01:32 AM
SBG Global reverses decision to cancel wager
SBG Global (SBR rating D-) has reversed its decision to cancel a Formula 1 racing future. The decision was initially outlined in SBR's April 22nd report. Three players wagered Jenson Button at 70-1 to win the Formula 1 World Championship. At the time the wagers were placed, other sportsbooks offered similar odds. SBG Global voided the bets and offered the players the wager at reduced odds - all but one player, who wagered $200 to win $14,000, accepted the deal. SBG Global has decided to honor the player's wager and agreed to pay the full $14,000. SBR will update this report pending the player's confirmation. The dispute was handled by new customer service manager, Juan Romano. | View original SBG Global report.

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1/8/2010 06:14 PM
SBR upgrades betUs from C- to C
The upgrade is largely attributed to the addition of former Sportbet (SBR rating B+) General Manager Jake Slater. Mr. Slater, now manager of betUs customer service, has assisted SBR readers with complaints, provided explanation for decisions and helped to amicably resolve disputes.

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1/8/2010 08:12 AM
LasPalmas, Ehorse, betCanadian players confirm payment
Players at LasPalmas, eHorse, and betCanadian have confirmed payment. On 12/27 SBR broke the news that the aforementioned Horizon Twenty brands were acquired by Bookmaker.com (SBR rating A+). SBR readers that had filed complaints last year against the LasPalmas Group and its sister sportsbooks have confirmed over $54,000 in payments since the acquisition. Bookmaker's financial security provides security to the LasPalmas brands. LasPalmas, eHorse, and betCanadian have been upgraded to the mark of B.

Player:

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1/7/2010 11:59 AM
betUS upgraded from C- to C

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1/6/2010 05:05 PM
betPhoenix users report technical issues
betPhoenix (SBR rating B+) users have reported technical difficulties accessing the website this week. There have been issues with downtime, timeouts, and freezes that have been reported on SBR Forum. betPhoenix has attributed these problems to a recent ISP change. betPhoenix has confirmed their network problems to SBR. betPhoenix expects to be functioning normally by tomorrow afternoon.

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1/6/2010 07:47 AM
WagerWeb (SBR rating C-) confiscation of $9578.60 determined to be theft.
On December 21, 2009, SBR provided an update on this dispute. WagerWeb claimed that the player won a net of $9578.60 on correlated parlays, and that it had warned the player not to make this type of wager in the past. WagerWeb seized this money from the player's balance. SBR asked the sportsbook to, at minimum, provide proof that the player was warned, but was unable to.

The player provided a wager log that shows he started betting on August 23rd, 2009. From August 23 to October 24th, 2009, the player put in numerous bets consisting of mostly correlated parlays. The player lost and made redeposits on September 26th, October 4th and October 17th, 2009. With each redeposit, WagerWeb reviewed his play and gave him deposit bonuses. At one point, the player was down $11,000 betting correlated parlays (which WagerWeb was allowing during the losing streak). The player did not move past even until October 24th, at which point he was showing a net win of $3752. Correlated parlays accounted for a net win of $4302.

If WagerWeb had only confiscated $4302 (the player's net win from correlated parlays), it still would have been an unjust confiscation. Although WagerWeb's rule states that it does not accept correlated parlays, it had no problem honoring them when this player (and other players) were losing for months. WagerWeb's software permits line managers to designate what games are eligible for same-game parlays - if WagerWeb did not want to accept correlated parlays, it could have set its software to disallow any bet type it did not want. WagerWeb's selective enforcement of this rule allows it to free-roll players as evident by at one-time beating this player out of $11,000. Any practice that allows a book to accept wagers the Sportsbook can win, but the player cannot is unfair and unethical.

In addition to confiscating $4302 from the player's net win in correlated parlays, it stole another $5276.60. When it was pointed out to WagerWeb that the player won only $4302 from correlated parlays, it made no attempt to justify the additional theft.

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1/1/2010 06:05 PM
Enterbet (SBR rating D-) payout delay
The Enterbet (SBR rating D-) player from the September 25th report has written in to update SBR that he has not received any payment toward his $19522.33 owed since June of 2008, when he last received $250. SBR advises the players with balances at Enterbet cease wagering whilst their funds are still in limbo. It is not uncommon for a sportsbook to continue to delay players that have shown a propensity to bet through alleged processor problems.

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12/28/2009 12:42 AM
betCanadian upgraded from D+ to B

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12/27/2009 11:57 PM
Bookmaker.com Group Acquires LasPalmas
Bookmaker (SBR rating A+) CEO Mickey Richardson tells SBR that the acquisition of Las Palmas (SBR rating B) and sister sportsbooks has been completed. Las Palmas and its parent company Horizon20 have been a successful brand since 2001 through 2008. At the start of 2009 some players experienced payout delays and SBR readers reported over $120,000 in delinquent payout requests. Those players have already began receiving their funds and are now able to make additional withdrawal requests. Bookmaker also tells SBR that it will keep the brands, which it now fully owns, and bring them to the level of service players expect from a Bookmaker/betCRIS product. Las Palmas' SBR rating peaked at B in 2008 before its players first reported negative feedback. Bookmaker has acquired many brands that have needed aid over the years. | Full Press Release: Bookmaker announces acquisition of Las Palmas.

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12/24/2009 12:32 PM
Internet1x2 staff apprehended by Israeli police; website remains down
Internet1x2 (SBR rating D+) has been down for ten days. On December 15th, arrests were made by Israeli police of five people in management positions at Internet1x2. The following is reported by Ynet News:

"Police detectives on Tuesday uncovered an illegal online gambling network, which they suspect was operating via the website internet1x2.com. At the end of a lengthy undercover investigation, police arrested five people suspecting of operating an offshoot online gambling network directed at Israeli gamblers."

The article goes on to state that part of the operation was based in Israel, with servers suspected to have been maintained in Eastern Europe. Internet1x2's website displays a message to bettors that the website is undergoing maintenance. SBR will continue to monitor the situation and report as more information comes in.

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12/23/2009 11:11 AM
Oddsmaker deactivates another winning promo account
Oddsmaker (SBR rating D-) has deactivated a player's account that made a withdrawal request of $1500. The player accepted a $50 mailer promo offer, and began to bet with the promotional cash and rolled his balance to more than $1500. The player stated that he researched the free bet conditions and to the best of his knowledge was not in violation of Oddsmakers stringent fine-print. Oddsmaker has not shed insight into why the account was suspended, and has only stated that the proper department was handling the case. Oddsmaker has a long and continued history of sending out free bet promotions with non-standard and often times hidden wagering terms. Oddsmaker's track record in situations such as these lend little hope to players being paid their balances should even a single exotic wager or parlay have been placed.

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12/21/2009 12:42 PM
WagerWeb correlated parlay confiscation update
On 12/14, SBR reported on WagerWeb (SBR rating C-) confiscating $9578.60 from a player that had wagered multiple correlated parlays. The player is a long-time bettor with WagerWeb and placed numerous correlated parlays dating from August 29th to October 24th. On October 29th the player inquired about initiating a withdrawal via bank wire. At this point WagerWeb began a five week auditing process which culminated in deducting $9578.60 in winnings citing correlated parlay play.

WagerWeb has a rule which outlaws correlated bets. The rule states WagerWeb does not accept any bet that is considered a correlated multiple, or parlay. WagerWeb uses ASI software, which has the ability to limit the correlation percentage of same-game pointspread to total parlays. WagerWeb chose not to exercise this software function and instead accepted the players parlay wagers.

The player disputes his net amount won by placing these correlated wagers. WagerWeb has not yet justified how it obtained the $9578.60 figure. SBR will update this report as discussion continues. | View initial WagerWeb complaint

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12/20/2009 12:14 AM
Linesmaker (SBR rating C-) website down
Linesmaker (SBR rating C-) has been down for the past 48 hours. Linesmaker staff has attributed the downtime to connectivity issues with its network service provider. Players can contact Linesmaker to attain the address for its mirror site to place bets while the main site is down. Linesmaker.com is a member of the Jazette family of sportsbooks.

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12/17/2009 12:19 PM
Balkanbet rating initiated at C-
Editor's update: Balkanbet is now operating as EFbet.

Balkanbet (SBR rating C-) has been added to the SBR sportsbook rating guide. Balkanbet's sportsbook has been in operation since June 7th of 2008. US, Maltese, and Macedonian residents are not permitted to open an account with Balkanbet. The sportsbook is located in Malta and licensed by the Loterries and Gaming Authority (LGA) of Malta. Players should be advised that multiple high-risk, slow-pay sportsbooks have emerged from Malta in recent years, such as the now defunct betOnbet (SBR rating F), betChance (SBR rating F), and slow pay sportsbook betAfterbet (SBR rating D-).

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12/16/2009 10:01 AM
betSportsWeb whittles down slow pay amount
On December 8th SBR reported that betSportsWeb (SBR rating D+) owed three players a total of $26,345. betSportsWeb has since issued two payouts to those players; one of which was paid his balance of $8135 via book-to-book transfer, another a $500 payment toward his $3300 requested payout. betSportsWeb still owes two players $17,710 with the oldest withdrawal request initiated in August.

betSportsWeb (SBR rating D+) has paid one player his balance of $8135 via book to book transfer. betSportsWeb

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12/14/2009 02:39 PM
Enterbet player facing 8 month slowpay
An Enterbet (SBR rating D-) player has stated that it has been 8 months since he last received payment from Enterbet. Enterbet has a history of being unable to pay even modestly sized winners in full and instead establishes payment plans with most bettors. SBR advises that players currently being slow paid cease all wagering activity until Enterbet issues payment.

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12/13/2009 11:38 PM
Lay104 enters the SBR rating guide at D+.
The new reduced juice sportsbook is a sister book of betFirstClass (SBR rating C-). The discounted vig booking model is one of the hardest to sustain, even at -107. Many have tried and very few have survived. As with all businesses the most necessary ingredient with low sales margins is high volume. Unlike Pinnacle (SBR rating A+) and betfair (SBR rating A+), this is something Lay104 does not have. SBR would expect the group to close the brand if it gained enough popularity and active players to show long term financial forecasts.

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12/8/2009 06:48 PM
betSportsWeb slow-pay reports
betsSportsWeb (SBR rating D+) has three slow-pay complaints which have been filed with SBR. Three players are owed a total of $26,435. The oldest payment request was made in August. betSportsWeb has stated that it would attempt to pay players in installments, but for the past three weeks has not done so. betSportsWeb initially pinned the blame on processor problems, but now appears to be insolvent - betSportsWeb is unable to do book to book transfers with other sportsbooks based in Costa Rica.

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12/8/2009 12:00 AM
betsson closes account due to alleged money laundering
betsson (SBR rating B-) has closed a player's account which had a €250 balance and alleged that money laundering had taken place. betsson did not inform the player how the conclusion was reached. SBR will inquire as to whether the deposit was refunded or if the entire balance was confiscated.

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12/7/2009 04:44 PM
betAfterbet slow pay filed
betAfterbet (SBR rating D-) slow pay #48 has been received. A player describes requesting payment of €832 mid-September. betAfterbet has been largely non-responsive to SBR inquiries, providing only generic updates as to payment delays and refusing to discuss accounts in detail. SBR advises players who maintain balances at betAfterbet to cease wagering until payments begin to go out. The amount owed by betAfterbet is estimated to be €33,249 with the oldest payment request intiated on May 10th.

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12/7/2009 11:33 AM
Dimeline addresses bonus dispute
Dimeline (SBR rating D) has addressed the bonus confiscation report from December 2nd. Dimeline offered a 100% cash bonus, 10X rollover in March prior to the MLB season beginning. The conditions of the bonus were that MLB moneylines were not counted toward this promotion. From March 22nd to April 30th a player wagered $52,678.90, $10,172 of these wagers counted toward his rollover. On April 30th Dimeline closed the players account citing steam and non-recreational play.

Dimeline stated that bonuses are intended for non-recreational players and stated that it would only pay a prorated amount of winnings. SBR's position was that this was not a fair tactic and that Dimeline had no right to the player's earned winnings. Dimeline then made an agreement with the player that should they re-enable his account, if he completes the remainder of his 10X rollover, they would pay all winnings with no proration. At that time the player's winnings were in excess of $13,000. Dimeline stated that the bonus would be paid only if the player ceased steam play and was re-profiled as a recreational bettor. The player completed his rollover and withdrew $9976 in winnings. SBR considers the bonus dispute closed.

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12/6/2009 11:01 PM
Lines2bet added to SBR Rating Guide
Lines2bet.com, which was recently acquired by betFirstClass (SBR rating C-), has been added to the SBR Rating Guide at D+. The new sportsbook was previously using the turnkey services of betEagle (SBR rating D+).

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12/6/2009 11:13 AM
betFirstClass upgraded from D+ to C-

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12/3/2009 05:49 PM
betsafe - SBR initiates rating coverage at C

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12/2/2009 04:56 PM
betAfterbet update
betAfterbet (SBR rating D) slow pay complaint #46 & 47 have been filed. A player requested a €7103 payment on August 6th and is yet to receive his funds. A second player requested €1200 last week. betAfterbet now has €48,194 worth of outstanding slow pay complaints. Players are encouraged to submit sportsbook complaint forms.
Edit: The correct outstanding amount owed is €32,418 - conversion error.

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12/2/2009 01:39 PM
betsson closes players account and seizes €2600 balance
betsson (SBR rating B-) has permanently banned a player's account which held a €2600 balance. betsson has declined to provide an explanation to the player as to what his infraction was. betsson will not speak to SBR regarding their decision.

betsson:

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11/28/2009 01:27 PM
betAfterbet player reports €1000 payment
betAfterbet (SBR rating D-) has paid a player €1000 for a payment requested on September 7th. There are still 45 outstanding slow pay complaints levied against betAfterbet for a combined €39,891 owed in player funds,.

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11/25/2009 10:14 AM
betPhoenix internet stable as of this morning
betPhoenix (SBR rating B+) players have experienced spotty internet access this past week as the sportbook executed its move to a new internet service provider. betPhoenix indicates that its casino and racebook platform are still experiencing intermittent downtime, but that access to the sportsbook is now fully restored. SBR has tested the login process and confirmed the sportsbook is currently functioning properly.

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11/24/2009 06:02 PM
InstantActionSports (SBR rating C) gives winning player an ultimatum
InstantActionSports (SBR rating C) gives a winning player who had successfully rollved over a 20% cash bonus an ultimatum. The player deposited $2,000 via bank wire three months ago and accepted the 20% cash bonus. The player had his wire fees covered for the deposit. The player ran the balance up to $7,143 by placing over $13,000 in action. The player bet mostly straight bets and teasers.

InstantActionSports concedes that the rollover was met but informed the player that he is deemed a non-recreational player and should the player wish to withdraw his balance in full that his bonus, reimbursed fees, and a proportional amount of winnings (<$1400) will be confiscated. The player was then given an ultimatum to leave his initial deposit+bonus+fees in the account to continue wagering.

This is not the first time InstantActionSports has been involved in a dispute like this. Back in June of 2008 InstantActionSports confiscated multiple player bonuses as well as a portion of their winnings. They later agreed to pay in full after SBR inquired on the players' behalf. | View InstantActionSports confiscation reports

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11/23/2009 12:24 PM
betPhoenix expects online account access to be restored this evening
betPhoenix (SBR rating B+) expects its website to be fully functional this evening. The sportsbook is moving to a new bandwidth provider. Its private source abruptly stopped offering its service to betPhoenix. Phoenix will move to the same internet service provider used throughout the Costa Rican gaming industry.

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11/21/2009 11:37 AM
betAfterbet pays player €429.05
betAfterbet (SBR rating D-) has paid a player €429.05 which was requested August 10th. betAfterbet has come under fire in the past two months by racking up 46 slow pay complaints. €40,891 is currently owed to those players. SBR will continue to update the betAfterbet report as new information becomes available. SBR encourages players being slow paid by betAfterbet to file a sportsbook complaint.

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11/20/2009 01:53 PM
5Dimes acquires Sportbet and sister sportsbook, IslandCasino
5Dimes (SBR rating A+) has purchased Sportbet (SBR rating B) and IslandCasino (SBR rating B). 5Dimes ownership tells SBR that the eleven year old sportsbook brands will be maintained and Sportbet and IslandCasino players will continue to acess their accounts as normal. 5Dimes acquired ChineseBookie (SBR rating B+), Vietbet (SBR rating B+) and betAnySports (SBR rating B+) in August of 2008.

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11/19/2009 06:12 PM
betAfterbet slow pay #47 reaches SBR mailbox
betAfterbet (SBR rating D-) has continued to rack up slow pay complaints. The 47th payment complaint levied against betAfterbet was submitted to SBR this morning. A player describes requesting €461 on October 31st. This brings the total owed by betAfterbet up to €41,320. Players are advised not to place their betAfterbet funds in action while the sportsbook is in slow pay mode. | betAfterbet forum discussion

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11/19/2009 11:06 AM
Apex Sportsbook (SBR rating F) Pays Player After Five years
The owner of defunct sportsbook Apex Sports (SBR rating F) has paid over $3,000 to a player owed since 2004. Five years ago the player and the sportsbook owner agreed to a payment plan. The second payment of $250 was never sent. Since Apex Sports' demise, one of the owner's of Apex Sports has opened up a new operation with its main brand being bet33 (SBR rating D-). bet33 has never failed to pay a player but has maintained a low rating and position on the SBR Blacklist due to the fact it was built using Apex Sports' player balances. Apex ownership was adamant at the time it closed its doors that they were not solvent. bet33 management assures SBR that bet33 and sister sportsbooks are well funded and it will repay players who had Apex Sportsbook balances at the time the sportsbook flat-lined. Apex victims are asked to write to Help@SportsbookReview.com so we may help in arranging payment. bet33 will remain under review through this process.

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11/18/2009 10:30 PM
betOnline.com website down
betOnline (SBR rating B+) is experiencing website difficulties. Phone lines remain up for customer service and wagering. betOnline has stated that the site should be up within the next 30 minutes.

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11/18/2009 02:10 PM
betOnline upgraded from B to B+

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11/18/2009 12:21 PM
RebateWager updates its website with clearer open teaser and parlay rules
RebateWager (SBR rating B-) has updated its rules page with clearer terms on open parlays and teasers, following the October 28th dispute which culminated in RebateWager paying a player for the first three legs of a four-leg teaser that was placed outside of the allowed time-frame.

RebateWager rule: "Open parlays and teasers must be closed in the same calendar week that they are opened. Failure to do so will result in the wager being scored as a loss. You cannot bet opposite sides of the same game in an open parlay if you have a pending parlay involving that game."

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11/17/2009 03:19 PM
betMania & Sports-1 upgraded from B- to B

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11/13/2009 04:07 PM
betAfterbet pays player €350.07
betAfterbet (SBR rating D-) has paid a player €350.07. The player requested payment on August 10th. There are currently 46 outstanding slow-pay complaints levied against betAfterbet totaling €40,859 in player funds. | betAfterbet forum discussion

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11/12/2009 12:01 AM
John Morrison allegedly defrauds player out of £8000
John Morrison, the tout popular for his "John Morrison Chase betting System" which drew immense criticism for his collobaration with betUS (SBR rating C-) to deal players off-market lines, is now being accused of defrauding a player out of £8000. The player states that John Morrison promised to invest the money into his sports betting system in exchange for 10% of the winnings. Once the check was cashed, John Morrison stopped replying to the players emails and failed to honor his side of the bargain. Players are advised to exercise extreme caution before sending money to "stake" anyone in a sports betting arrangement.

SBRforum's Justin7 weighs in on the issue here:

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11/11/2009 04:05 PM
betWay uses obscene rule to justify theft
betWay (SBR rating D-) has cited a non-industry standard rule to justify its seizure of a player's €48 winnings. betWay's own rule warns that it reserves the right to steal from players.

betWay: "1.3.4 Should any player be found to be involved in, or should we suspect any player of being involved in, Match betting or Arbitrage betting, We shall be entitled, at our sole discretion, to restrict your future play or withhold all funds due to You and/or de-register and exclude You and/or suspend You as a player on any or all of the Websites." "

SBR strongly advises players who continue to wager at betWay to take notice of this policy.

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11/10/2009 02:05 PM
betAfterbet refuses to discuss 47 slow-pays
betAfterbet (SBR Rating D-) declines to discuss the 47 cases of slow-pay which have been reported to SBR. betAfterbet has asked that players launch complaints with the Lotteries and Gaming Authority of Malta (LGA), a tactic that has been employed in the past by sportsbooks with diminishing resources. SBR has asked betAfterbet to reconsider their decision. This report will be updated as soon as more news comes in. | betAfterbet forum discussion

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11/7/2009 10:56 AM
Dimeline Sportsbook slow-pays update
Dimeline Sportsbook (SBR rating D-) management has spoken with SBR regarding the ongoing slow-pays reported over the summer. Dimeline has acknowledged the lengthy delays experienced by a small group of players that it refers to as inactive bettors. According to Dimeline, the loss of four credit card processors and subsequent freezure of funds led to the extended wait times. Dimeline expects that within 90 days the processors will release all frozen funds. Dimeline has attributed the loss of processors to excessive player chargebacks. Four players are currently owed $9,480. SBR will update this report if the players are paid before Dimeline's estimated time-frame, or if new slow-pay reports surface.

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11/6/2009 05:25 PM
Skytower update
On October 13th SBR reported on an alleged Skytower (SBR rating C) slow-pay for a payment requested June 26th. Skytower has informed SBR that the player’s rollover had not yet been met as he had wagered on proposition bets. Skytower customer service was initially mistaken on reason for not filling the player’s request. Skytower has stated that the player will be paid in full via Moneybookers this month. SBR will update this report.

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11/3/2009 02:00 PM
betSportsWeb pays player after three months
betSportsWeb (SBR rating D+) pays a player $8,000 after a three month slow-pay. Players that are in need of assistance with betSportsWeb are advised to file a sportsbook complaint form.

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11/2/2009 05:59 PM
betAfterbet downgraded from D to D-

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11/2/2009 05:44 PM
betAfterbet slow-pay complaints flood SBR mailbox
betAfterbet (SBR rating D-) players have filed 47 slow-pay reports with SBR via the sportsbook complaint form. The total amount owed to players is £41,209. In the longest standing complaint a player requested payment May 10th and has not received his winnings. betAfterbet has made contradictory comments to players regarding the reason for the delays, and has yet to acknowledge SBR's requests to discuss player issues. betAfterbet's rating has been lowered to D-. | betAfterbet forum reports

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11/1/2009 09:38 PM
Bwin pays player in full for cancelled bet
Bwin (SBR rating C-) pays player in full for cancelled winning tennis bet (report below) after SBR discussed market odds with management. Players with cancelled bwin wagers are welcome to contact SBR.

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10/30/2009 02:09 PM
SportsbookUSA continues scam; players advised to avoid at all costs
SportsbookUSA (SBR rating F) continues to accept new player deposits while not paying winning bettors. The deposit-only sportsbook is on SBR's blacklist. SportsbookUSA is part of the IGaming Software/Futurebet family, which includes OddsMaker.com. OddsMaker (SBR rating D-) has attempted to distance itself from Futurebet despite their allegiance to the scam parent company.

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10/29/2009 11:05 AM
betOnline upgraded from B- to B

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10/28/2009 06:09 PM
RebateWager vs player: $2000 teaser winnings nullified
RebateWager (SBR rating B-) has allegedly nullified a winning teaser wager. A player bet a $500 4-team "open teaser," a teaser that allows the bettor to fill legs of his teaser after the commitment to the teaser wager is made. The first two selections were placed on Sunday October 18th. The final two selections were placed the following Sunday October 25th, with the fourth pick being the Monday Night Football game between the Philadelphia Eagles and Washington Redskins. The player won all four legs. RebateWager debited the account $2,000 citing a rule that stated all open slots of this teaser must be placed within one week. SBR will inquire with RebateWager about where the rule exists and their position on the dispute.

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10/28/2009 11:47 AM
betAfterbet pays player £1,732
betAfterbet (SBR rating D) has paid a player £1,732. The player originally requested payment August 10th. betAfterbet has addressed the ongoing slow-pays accrued in recent months and provided unusual reasoning for the delays:

View full betAfterbet response

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10/28/2009 09:21 AM
Ladbrokes clarifies winning wager deduction
Ladbrokes management has clarified their $1360 deduction from an NFL halftime/fulltime proposition bet. The adjustment was not made due to pricing error as stated by customer service to the player, instead a rule that excludes overtime from all halftime/full time bets. This rule is common in soccer leagues; although not typically applied to NFL.

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10/27/2009 07:45 PM
betEd upgraded from C+ to B-

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10/27/2009 03:04 PM
Ladbrokes voids $1360 winnings NFL wager
Ladbrokes (SBR rating A) voided an NFL wager worth $1360. The bet type was a double result proposition on the outcome of the Bills and Jets game on October 18th. The player wagered $170 at +1600 on the Jets winning the first half, and the Bills winning the game. The same proposition was available at bet365 (SBR rating C) at +1400. The player's bet won netting $2890. On the morning of October 19th Ladbrokes debited $1360 of winnings citing an obvious odds error. SBR has contacted Ladbrokes to discuss this dispute. Ladbrokes has been downgraded from A+ to A | Ladbrokes discussion

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10/27/2009 02:44 PM
bet911 upgraded from D+ to C-

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10/27/2009 02:04 PM
Bwin cancels live tennis wager citing input error
Bwin (SBR rating C-) cancelled a live tennis wager citing an input error, voiding €420 in winnings. The player bet an in-game wager on Agnes Szavay risking €60 at 7/1. After the match concluded Bwin cancelled the wager. At the time the wager was placed, betfair (SBR rating A+) had odds from +620 to +520. This does not appear to be a case of an obvious input error. SBR has contacted Bwin to address the dispute.

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10/26/2009 12:55 PM
betOnbet downgraded from D- to F

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10/26/2009 12:27 PM
betOnbet does not follow through with statement to owed players
SBR reported on betOnbet's closure on August 22nd. betOnbet slowpays have continued to be received since that time. Thirty two players report being owed more than $26,990. Few players were paid leading up to betOnbet's closure. betOnbet's official statement released to players stated that players would be able to be lodge complaints with liquidators. No information has been made available to player's since this cryptic message was displayed. In light of betOnbet's failure to settle outstanding debts a rating adjustment to F was made.

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10/24/2009 04:05 PM
Justbet website under denial-of-service attack
Justbet (SBR rating B+) is undergoing a denial of service attack. Justbet's mirror site of http://justbet.co.cr is available for bettors to log into, and features a security code log-in (captcha) to thwart potential attackers.

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10/22/2009 09:25 AM
betDos reduces winning wagers citing syndicate play
betDos (SBR rating D+) reduced three winning wagers to $50 each citing its anti-syndicate rule. A player placed three bets between October 7th and 8th winning a total of $2243. After the events were settled, betDos made the reductions. betDos agreed to allow SBR to review all facts surrounding the case. betDos stated that there were eight players making the same bets at the same time. bet Dos had other remedies - including lowering limits, closing accounts, and even canceling wagers prior to the event if players were coordinating to exceed limits. betDos agreed to reinstate the player's winnings on SBR's recommendation.

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10/21/2009 11:38 PM
betOnline downgraded from A- to B-

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10/21/2009 10:00 PM
The New York Police Department announces indictments of betOnline Bookmakers
The New York Police Department today announced the indictment of betOnline principals on gambling charges. According to news conferences held by the NYPD and the NY District Attorney, charges are largely based on evidence of cash transactions that took place in the United States, including one paid in person to a winning bettor for over $500,000. Multiple alleged agents and credit websites were also named and cited as "wire rooms" for stateside bookmaking. It is unclear if the arrests will affect betOnline's ability to send post-up player's their funds. SBR will investigate further and monitor betOnline's progress in sending what is expected to be a surge in withdrawals. Although highly rated sportsbooks have weathered legal problems of key individuals, players are advised to use caution as the company's position becomes clear.

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10/18/2009 10:23 AM
WillHill yet to grade four-month old tennis wager
Editor's update: This matter was resolved.

WillHill (SBR rating A) has yet to grade the tennis match between Oscar Hernandez and Daniel Koellerer which took place June 5th. A player had a winning wager on Hernandez, yet was not credited his funds due to irregular line movement which prompted WillHill to launch an investigation into the match.

WillHill: "We are awaiting the decision from our Management. Rest assured that as long as we have the decision, we will settle your bet the soonest possible time. We are hoping for your further patience and understanding regarding this important matter. Our relevant department is doing their best to get a resolution on this."

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10/15/2009 05:59 PM
betAfterbet update
betAfterbet (SBR rating D) slowpay reports continue to flood the SBR mailbox. As of today betAfterbet owes €23,924.60 to 24 players. betAfterbet has blamed the delays on having to manually process payments requested via their software, and on the number of payments which have been requested.

betAfterbet:

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10/15/2009 10:50 AM
betFirstClass pays player for cancelled wager
betFirstClass (SBR rating D+) has stated that they have credited the player from SBR's October 4th report; the player whose winning parlay was voided due to what was considered excessive correlation. betFirstClass has stated to SBR that they have now disabled these parlays from being accepted via the software. The parlays in question have pointspreads that make up 30% or more than the total.

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10/12/2009 09:49 AM
betclick freezes €5000 citing ''security investigation''
On August 20th betclick (not rated) locked a player's account, holding a €5000 balance, citing a security investigation. betclick has not requested documents from the player to verify identity. The player states he "has every intention of supplying any information requested". betClick is no longer responding to the player and has not offered details or reason for investigation. SBR will inquire with betClick on the status of the investigation.

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10/10/2009 11:06 AM
Two new Heroes slowpay complaints received
Additional Heroes Sports (SBR rating D+) slowpay complaints have been received. As of July 1st Heroes owed 11 players over $60,000. These players have been paid but four new reports have surfaced totaling $19,942 in player funds owed. When Heroes management was asked about these players and payments in general, Heroes replied that players are "in line to be paid". Heroes also lost Moneybookers as a funding/payout method for its bettors; Moneybookers dropping Heroes as a merchant account would indicate widespread complaints from its users. SBR advises all Heroes players to discontinue wagering with this outfit until delinquent accounts have been settled.

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10/8/2009 10:39 AM
BFC canceled winning wager update
betFirstClass (SBR rating D+) informs SBR it will update its software so that "correlated" parlays with 30% total to pointspread correlation cannot be placed. Although the player from SBR's October 4th report has decided to no longer pursue his funds for his voided winning wager and is content to know the rule now exists, betFirstClass has refused to honor the bet that it booked. betFirstClass' rating has reverted to D+. SBR will monitor the situation with the book's software flaws and policies regarding canceling wagers where funds were at risk.

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10/8/2009 10:38 AM
betFirstClass downgraded from C- to D+

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10/7/2009 05:16 PM
Dimeline continues to delay payout of "steam player"
Dimeline Sportsbook (SBR rating D) has continued to delay the payout of a player that it has labeled a professional bettor. The player requested $2000 on June 18th and $2000 in mid-July. Neither withdrawal has been paid by Dimeline. SBR advises players to avoid Dimeline until multiple slowpay reports are resolved.

Dimeline: "Sir, at this time we do not have the Moneybookers funds to pay you. Your account was also labeled as a wiseguy account. This means you bet steam and are clearly a professional which is against our bonus terms. You will be paid but it will be another 30 days minimum. "

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10/5/2009 12:40 PM
Player vs Canbet: IBAS rules in favor of Canbet regarding 27 cancelled correlated wagers
On May 22nd SBR first reported on Canbet (SBR rating C) cancelling 27 correlated NCAA football parlays. The parlays were for full game sides and totals. Canbet's position was that their software is never supposed to accept parlays in which the pointspread exceeds 33% of the total. The software accepted 27 parlays from the same player and all bets were graded as normal. Canbet voided all wagers one day after the games had been settled after the player made a withdrawal request. Today the player has reported to SBR that he received a letter from IBAS ruling in favor of Canbet. It is not unusual for IBAS to side with sportsbooks in these cases. SBR will continue to pursue the case.

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10/4/2009 11:03 PM
betFirstClass reserves right to cancel winning parlays and keeping losers?
A player reported that he placed a correlated parlay of a side and total in an NFL game. After betFirstClass (SBR rating C-) graded the wager as a win, the player states it was cancelled. BFC cited the fact that the parlay picks were on correlated outcomes and not allowed despite the player's funds being at risk and the software allowing the wager. betFirstClass' own rule acknowledges that the sportsbook is aware it is taking these bets while not honoring them.
Player: Players should use caution when dealing with sportsbooks that expect players to govern themselves using their terms of service instead of making the proper investment in sportsbook software. SBR will inquire with BFC about both the general policy and rule and the player complaint.

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10/2/2009 04:26 PM
SBR Forum Posters' poll: Top 5 Sportsbooks - September 2009
During the month of September posters were asked to list their Top 3 Sportsbooks. Six points were awarded for the first choice, four points for second place and three points for third. Only voters with 25 or more posts were counted in the final tally. Congratulations to the Top 5 point earners including 5Dimes (SBR rating A+) which bested the field of top sportsbooks!

1. 5Dimes 253 total points
2. Matchbook 252 total points
3. betJamaica 194 total points
4. Pinnacle Sports 159 total points
5. Bookmaker 148 total points
Complete Results

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9/30/2009 04:56 PM
Canbet’s Rise and Fall as an Online Sportsbook; Canbet downgraded to C
Seven years ago Canbet broke into the top ten SBR recommended list of online sportsbooks. The Australia based operation had been a long-time member of the Top 20 list, widely regarded among off-shore bettors as a solid out that was worthy of being on any player’s short list. Canbet reached a rating as high as A-, earned on May 14th 2005. They maintained that mark impressively for four years.

Then everything changed. Bonus terms were retroactively changed, payouts were delayed, accounts were confiscated, and even winning wagers were canceled. Following IASbet's sale of Canbet on May 13th 2009 to Yin King Investments Ltd., Canbet has only continued its slide of poor management and player relations.

Here are some of the more disturbing unresolved complaints against Canbet. | View full report (written by Lou Moretti)

May 22nd 2009: Canbet cancels 27 correlated NCAA football parlays
Canbet cancels 27 correlated NCAAF parlays the day after the bets were correctly settled in players account. Canbet maintains their software has never accepted correlated parlays where the pointspread exceeds 33% of the total, stating the string of bets were accepted due to ''operator error''. Canbet management has stated that they believe the player was aware of this as he proceeded to bet more than his average stake size and also deposit in larger amounts to take advantage of these plays. | View more here

Canbet’s posted rules on correlated players actually make an argument on the player’s behalf:

Canbet:

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9/29/2009 06:10 PM
betEagle downgraded from C to D+

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9/29/2009 05:17 PM
Former post-up book betEagle facilitating agent theft?
SportsbookReview has received two disputes from players with former post-up sportsbook betEagle (SBR rating D+) . betEagle states it no longer takes deposits from new players as of this summer. Two player disputes were filed with SBR since that time. Players claim over $21,000 was stolen by rogue betting agents. betEagle has no oversight of agents using its platform, and will not stand for player funds. On July 23rd a betEagle manager wrote to SBR stating that the stiff agent, who owes one player $15,000, is still allowed to do business with other unsuspecting bettors on its platform because the agent still has a balance with betEagle:


A second betEagle player wrote on September 3rd that he was solicited by an agent to start a credit account with betEagle. The player believes his contact information was obtained through a mailing list. The two solicitation emails the player received appear as if they are betEagle promotions, and not invitation from an individual agent. The player won over $6,000 betting at betEagle and his agent is refusing to honor his winnings. betEagle is again claiming no responsibility for the agent's activity.
Playing with credit bookmakers is essentially the same as using a private bookie. There is rarely anything the hosting website can do except refuse to allow the scam agent-bookmaker to use its website as a tool to steal from bettors in the future. Thus far betEagle has failed to do so.

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9/29/2009 03:16 PM
betAfterbet update: €22,924.60 owed to players
betAfterbet payment complaints have not slowed down since SBR began reporting on the Malta-based sportsbook September 18th. Nine new slowpay complaints have come in against betAfterbet, bringing the total owed to players up to €22,924.60. betAfterbet has been downgraded to D.

SBR asks owed betAfterbet players who have not contacted SBR to fill out the sportsbook complaint form.

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9/29/2009 03:11 PM
betAfterbet downgraded from D+ to D

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9/29/2009 11:51 AM
InternationalAllSports stands by confiscation of player bonus+winnings
On September 22nd SBR reported that InternationalAllSports (SBR rating B) had closed a player's account while an investigation was being conducted. The player had a balance of €5,000 at the time his account was disabled. Today IASbet has addressed SBR with their stance concerning the player.

IASbet:
IASbet has refused to provide specific evidence supporting any of their assertions to protect screening techniques. The player has adamantly denied any wrongdoing.

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9/28/2009 09:24 AM
betFirstClass raised from D+ to C-

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9/25/2009 03:01 PM
betUSA upgraded from C+ to B-

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9/23/2009 05:00 PM
betAfterbet - SBR initiates rating coverage at D+

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9/23/2009 04:10 PM
Additional betAfterbet slowpays
New betAfterbet (SBR rating D+) slowpays have been reported. This brings the total to ten complaints with €13,037.62 owed to players. Players are advised to cease wagering activity with the unrated sportsbook until the complaints are addressed and resolved by betAfterbet.

The Malta-based sportsbook also lists a couple of fake customer service numbers on its website, "If you wish to give us a call you can do so free of charge using any of the numbers listed below. International 123 456 789/ Spain 123 456 789..".

Player 1:
Player 2:
Player 3:
betAfterbet statement: "There is currently a delay due to the withdrawals being processed manually. This has caused a backlog and our finance department are trying their best to work through it and have all payments effected as soon as possible. Please rest assured that you will receive the funds as soon as the transaction is processed. Unfrotunately, at this stage we have not been provided with a specific date. Once again we apologise for the inconvenience and thank you for your understanding and patience with this matter"

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9/23/2009 10:57 AM
Skybook falsely advertising Neteller withdrawals?
Skybook (SBR rating B-) continues to stall Neteller withdrawals. One large winner writes:The player's first Neteller withdrawal request was made on April 15th for $1,000 of his $19,281 balance. As of today, the player has received only $3950. His latest pending $1,000 request, the maximum that Skybook allows per transaction, is on day 63.
On August 10th SBR first reported on Skybook’s inability to pay out via Neteller as advertised. At that time, Skybook management indicated Neteller payments were taking an average 20 days and capped at $1,000 per transfer. The average Neteller payout time has now increased to over 30 days. Skybook’s website is absent of any notice regarding Neteller delay. Only when players submit a withdrawal request are they informed of the lengthy delays and are given alternate withdrawal options with significantly higher fees. This player who is waiting two months, also complains that the sportsbook no longer offers to transfers to sportsbooks such as betCRIS (SBR rating A+). SBR has advised Skybook to update its website to reflect true withdrawal wait times. Skybook Discussion | Full complaint

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9/19/2009 12:33 PM
Multiple sportsbooks encounter DDos attacks today
Earlier today SBR reported that YouWager (SBR rating B) was reportedly facing a denial-of-service attack. Since that time, Legends Sportsbook (SBR rating A+), Dimeline Sportsbook (SBR rating D), and bet33 (SBR rating D-) have also encountered website attacks. Earlier in the day there were reports from SBRforum readers that betCRIS (SBR rating A+) was down as well, but access to betCRIS has since been restored.
Some sportsbooks like betPhoenix (SBR rating B+) have implemented a security text code (captcha) users see when visiting their website. This diverts users from random DoS website traffic.

The denial of service attacks are caused by excessive requests to a website's server which in turn leaves little or no resources for legitimate user traffic. The sportsbook's information and databases are not "hacked" or compromised. bettors can find a list of all LiveChat links here as well as all sportsbook phone numbers. SBR readers can report website downtime here.

Legends can be reached at 1-800-246-9828.

bet 33 can be reached at 1-800-974-0695.

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9/18/2009 09:29 AM
Another Malta-based company, betAfterbet, slow-paying
A payment complaint has come in against unrated sportsbook betAfterbet. The sportsbook website claims that the company is owned by Bonobet Ltd., which operates in Malta and is licensed by the LGA of the Malta. Many slow-pay and scam sportsbooks have originated from Malta in recent times. betAfterbet offers no phone number for customer support, but can be reached via live chat and email.

The betAfterbet account holder who filed the sportsbook complaint form indicates he joined betAfterbet in December of 2008 and made his first deposit of 98 Euros. The player deposited via Moneybookers. On August 17th of 2009, his first payment request was made for 830 Euros. No payment has been received.

betAfterbet 8/17/09


betAfterbet 8/25/09


betAfterbet 9/18/09

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9/17/2009 09:46 PM
DailyDime Sportsbook now under BTG gaming.
DailyDime (SBR rating D-) moves from no-pay Futurebet Group to the BTG Gaming Group. DailyDime will be reevaluated once BTG flagship sportsbook, Dimeline Sportsbook (SBR rating D+), addresses all payout delays and customer service complaints. Despite BTG issues, players with any Futurebet turnkey site, that is able to relocate to a new sportsbook host, have new hope of being paid. Futurebet (now rebranded as IGS) is one of the largest scams involving online betting.

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9/16/2009 05:21 PM
Sportsbook.com freezes player's account due to alleged fraudulent poker activity
Sportsbook.com (SBR rating D-) has closed a player's account citing "fraudulent" poker activity. The play requested his $600 balance. The player is alleged to have collected funds at the poker table from a player with a fraudulent account. This is referred to as chip dumping. The player's account was frozen and a notice was sent containing four hand histories where the infraction was said to occur. Each hand involved a second player whose account was also closed. The player denies any wrongdoing or association with the fraudulent account, and expresses his outrage given the fact that he has been a regular Sportsbook.com customer for over 5 years. SBR will update this report after speaking with Sportsbook.com management about the fate of the players' funds.

Player comments:

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9/11/2009 09:23 AM
Skybook resolves slow-pay complaint
On 9/4 SBR reported that a Skybook (SBR rating B-) player had been waiting for approximately four weeks for a $10,000 bank wire. Skybook stated that the payment was delayed due to the sportsbook moving into the betEz facility The player received payment this morning.

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9/5/2009 09:48 PM
Win Handicapping Contest and become a Super Bowl Linesman
SBRpicks.com is offering a contest where players can win a trip to Costa Rica to be a linesman at betPhoenix (SBR rating B+). The Free Handicapping Contest will also offer weekly cash prizes.

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9/4/2009 06:10 PM
Skybook payout complaint
A Skybook (SBR Rating B-) player wrote SBR stating he had requested a bank wire four weeks ago, and had been quoted two different payout dates, of which neither payment was received. Skybook management has stated that the player is scheduled for the next bank wire batch going out in the coming week. Skybook management says a batch of bank wire payments were delayed longer than normal due to operational changes. Skybook recently moved to the betEz's facility.

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9/3/2009 10:14 PM
BookThebet fails to pay winning player
A player using small problem sportsbook BookThebet (SBR rating F) reported that he has been waiting for his funds for over six months. SBR has received a handful of no-pay cases each year from BookThebet players. BookThebet ownership also operates PornSportsbook.com (SBR rating F).

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9/1/2009 10:47 AM
Skybook move to new office, software, complete
Skybook (SBR rating B-) confirms cost-saving migration to the betEZ Group and their DGS Software platform. Skybook's General Manager states that most members of managment has been retained and the Skybook staff will be based in its own office within the betEZ facility. Skybook also stated they will continue to do their own processing and are working to improve inconsistent payout timeframes. The bettor who reported waiting 43 days for Neteller was paid $2,356 in full via bank wire on the 43rd day.

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8/24/2009 11:27 PM
Skybook closes office; moves to turnkey software and host provider
Skybook Sportsbook (SBR rating B-) has moved its player accounts from its servers and ASI Software to turnkey provider, betEZ which uses Digital Gaming Solutions Software. Players reported being unable to access their accounts this evening, likely due to the porting of information to betEZ from the original database. SBR will contact Skybook to learn the extent of the company changes and if management will remain on site and continue to operate Skybook's banking. Skybook has struggled to pay players through Neteller as of late, missing or not providing estimated payment dates.

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8/22/2009 01:48 PM
betOnbet Closed
Slow-pay sportsbook betOnbet (SBR rating F) closes. betOnbet players were lucky to receive funds in the last month after submitting complaints. The last known payment went through August 8th. SBR first reported warning signs in July. The book's parent company, Eurolinx, announced its assets are being liquidated and the sportsbook is insolvent. It is unlikely players will see any of their funds. betOnbet is the latest Malta-licensed operation to fold due to lack of funding.

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8/21/2009 11:53 AM
Beat The Prick 2009 Football Handicappping Contest Registration open
Beat The Prick 2009 Contest Registration is now open. Contestants will make 4 College and NFL Picks per week to try to outscore the Prick. One of the 4 picks will be a Best bet "Money Ball" worth twice as much as a normal play. $5,000 will be divided among players who Beat The Prick each week and $10,000 will be divided to those who outscore him overall during the 15 week contest. The first place finisher is guaranteed to earn at least $1,000. Players can sign up here. Cappers needing assistance or have questions should wite to Help@SBRpicks.com.

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8/21/2009 11:50 AM
betOnbet downgraded from D- to F

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8/20/2009 11:25 PM
Houstonbet (SBR rating F) back under new names
Sources tell SBR Houstonbet / Vietnamese Sportsbook is back online using the websites VietLuckybet.com and VietbetCali.com. The deposit-only scam that targets Vietnamese-speaking bettors is apparently using any turnkey service provider that will accept it. The current host is an unknown service provider in Costa Rica. The original website, Houstonbet.com was hosted at Evo Data Processing, the provider known for owning stiff sportsbook, Lazerwager (SBR rating F).

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8/17/2009 04:34 PM
Carib Sportsbook (SBR rating B) website blocked by Denial of Service attack
Carib tells SBR: Since 9am EST today our website came under a DOS Attack. Our Technical Team is diligently working on restoring full access to our site. We anticipate your understanding and sincerely apologize for any inconveniences being caused by this attack on our services.
A denial of Service attack is caused by excessive requests to a website's server which in turn leaves little or no resources for legitimate user traffic. The sportsbook's information and databases are not "hacked" or compromised. In the event of website downtime bettors can find a list of all LiveChat links here as well as all sportsbook phone numbers here. This is the second time is the last six months that Carib Sports has been down due to a DoS attack.

Update 8.18.09: Carib tells SBR: "We are pleased to report that Carib has recovered from the DOS attack experienced yesterday. Full access to the website has been restored. We appreciate the understanding and patience our members have extended to us while our services were interrupted."

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8/17/2009 12:15 PM
betOnbet (SBR rating D-) management says it will make "official statement" on complaints
betOnbet management informs SBR that betOnbet plans to issue an official statement late this week, or early next week addressing the ongoing slow-pay issues players have experienced. betOnbet slow-pay complaints have been surfacing by the dozen, as SBR has reported five times on the slow-pay sportsbook in the last 30 days. | betOnbet forum discussion

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8/17/2009 09:20 AM
One Casineto (SBR rating D-) player reports payment
A Casineto player who has been slow-paid since June 10th reported payment via Moneybookers today. The bettor had been waiting for a $404 payout. Casineto management has yet to discuss payout issues, which started in May, with SBR. May. The amount owed to players who have written used the sportsbook complain form totals over $14,500.

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8/15/2009 12:59 PM
betOnbet Update:
Four new betOnbet (SBR Rating D-) slow-pay complaints have been reported this week. Communication with betOnbet management has slowed. betOnbet has refused to comment on the reason for the lengthy payout delays, instead only stating that it would look into complaints by SBR readers. SBR will continue to press betOnbet for answers, but betOnbet has not been fourthcoming during a period where little progress has been made. One fifth of the complaints have been resolved but the same number of new complaints have been received. Players are advised to avoid this slow-pay sportsbook while at least 25 players puruse their funds.

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8/14/2009 12:15 PM
More Casineto slow-pay complaints reach the SBR mailbox
Six Casineto (not rated) slow-pay complaints have been filed by bettors. The reports date back to May 30th, when one player requested $1400 via Moneybookers. He has yet to be paid. Another player is being slow-paid on a $2,000 Moneybookers payment requested June 22nd. The amount owed to players is over $15,000. Casineto has cited "technical issues" as reason for payment delays. Casineto Sportsbook is located in Costa Rica, and lists a physical UK address on its website which is a mail forwarding service in the UK. Players should avoid this sportsbook. History suggests there is a high probability that this new sportsbook will fold or have ongoing problems.

Casineto response to players:
We are sorry for the delay in transferring your money. We have been facing technical problems, their solution is in progress. We transfer your money as soon as possible.
Sincerely,
CasiNETo Support Team

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8/11/2009 08:25 PM
bet365 wager complaint

Update 8.18.2009: After reviewing additional information about the player's claim, SBR has found that the player has not supplied any credible evidence that bet365 has altered his wager. This dispute has been closed. SBR is currently speaking with bet365 management about live betting disputes where wagers were altered by the house after it was final.

Update 8.13.2009: bet365 has responded to SBR stating that this player's wager was not changed. bet365 has provided evidence on its behalf suggesting the player has doctored the image to support his claim. bet365 has also agreed to revisit confirmed cases of altered in-game betting. SBR will report on the result of bet365 reviewing these bets and will reevaluate bet365's rating at that time.

bet365 changes winning wager to losing wager; costs player $18,000
A player wrote SBR complaining about an in-game tennis bet placed at bet365 (SBR rating C). The player states that on July 2nd he risked $18,000 at 1.14 odds on Andreas Beck in the third set. The player provided a screen shot showing the original wager. When Andreas Beck won the match, the player found his wager was changed to a bet on the losing opponent, Dominick Meffert. The players wager was then graded as an $18,000 loser, instead of a $2,052 winner. bet365 had no comment.
In the last year bet365 has altered player's wagers in live betting, changing spreads they deemed to have been offered erroneously to "correct" market odds after the event. This essentially gave players wagers they did not place and replaced winning bets with losers. bet365 does not list a policy that suggests they may alter in-game wagers. Players should avoid in-game wagering at bet365. bet365 has stated that this action is taken with professional traders who are aware of the market and the line being incorrect.

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8/11/2009 08:41 AM
bet365 downgraded from B to C

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8/10/2009 06:01 PM
LasPalmas update
New LasPalmas (SBR Rating D+) player reports $979 slow-pay, waiting since July 6th. Las Palmas initially told the player to expect his funds within 21 business days while over $124,000 in back payments are pending with other bettors. After 24 days had passed LasPalmas tells the player he would have to wait at least another 10 business days. No significant payments to SBR readers have been documented in weeks. | LasPalmas slow-pay report

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8/9/2009 10:44 PM
Oddsmaker burns three more winners with promotion fine print
Oddsmaker (SBR rating D-) software allows players to place parlays with their promotional funds but if the user places even one small parlay before a winning run, the sportsbook will cite the no-parlay fine print when the player requests a payout. Winnings will then be confiscated. The fine print regarding parlays is on the book's rules page but not supplied with the marketed promotional material. Oddsmaker previously told SBR it would honor winnings earned prior to the point the first parlay was wagered, would add the rule to the correct website pages, and clarify the rule in its terms of service. The book has not made these changes and players continue to waste winning picks on an account that cannot yield a profit. Players who have added to their balance with deposited funds have also had winnings removed despite having their own funds at risk and enough deposited cash to cover winning wagers.

Player #1:

I was given $100 "bonus" from a flier I received in the mail that did not mention any stipulations, however I later found out, that the bonus amount must be wagered 10x, which is wagering a total of $1000 or more, and that you must subtract $1500, and the remaining balance could be cashed out, or continue to wager with it. I did all of this and now have a total of $3,283.81, in my account so after subtracting out their $1500, I should have $1,783.81 to my name. I was refused payout because I supposedly made an illegal parlay which apparently was not part of of the deal, why then was I allowed to make this bet and never warned that this bet was illegal until I tried to make a cashout!?

Player #2:

When i attempted to withdraw $1500 from my oddsmaker.com account, my entire account of $1749 was frozen and my funds seized. They claim I broke a bonus regulation although this was not bonus money and i had been making similar winning and losing bets for a month on their website with no problems.

Player #3:

I recieved a bonus from oddsmaker. I have been playing it and i clicked live chat to inquire why a wager didn't show up from the day before. The Rep 'andrew" quickly said i violated the terms and conditions by placing a parlay wager over a month before out chat knowing that i can only view back 30 days of wagers. He quickly then took all of the money out of my account and ended the chat session.

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8/8/2009 10:23 PM
betonbet players report additional payments
Two betonbet (SBR Rating D+) players report payment totaling over $2,000. betOnbet management has yet to comment on the reason for the slow-pays but tells SBR they are being addressed. SBR will update on the status of owed players early next week.

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8/7/2009 05:53 PM
DPT Sports Group launches new LooseLines website
LooseLines (SBR rating B-), a sister sportsbook of JazzSports (SBR rating B) and backed by parent company DPT Sports, is back online after a brief period of housing former betRuss (SBR rating C-) players. Those players have since been migrated to Jazz Sports. DPT tells SBR that there will again be a focus on Looselines as an independant brand with dedicated management and customer service. Looselines will be reevaluated after ther new website is tested and new player feedback is received. Players with recent experience at both Jazz and LooseLines are encouraged to write to SBR.

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8/6/2009 11:12 PM
Gamebookers subject of tennis bet grading complaint
Gamebookers (SBR rating B-), a member of the Partybets family, unfairly grades tennis wager as a loser, taking 63 Pounds ($109) from a player. The player bet on an exact set-score market, wagering Vassallo Arguello to beat Bellucci by 3-0. Bellucci retired midway through the 3rd set with the score at 1 set each. The book's rule states

In the event of a participant withdrawing after the start of a tennis match, the respective bets will be deemed void if at the time of suspension they are still not decided as winning or losing (e.g. First Set and First Set Exacta will be settled if the first set has ended).

The rule is ambiguous on exact set-scoring with a retirement. Other books have clearer rules on this scenario. From Pinnacle Sports (SBR rating A+): "If a tennis match is not completed because of a player retirement or disqualification, all Set wagers will be considered void. Such wagers will be cancelled and the monies refunded." Under Gamebookers' interpretation, the exact-set betting will have many losing bets, but no winning bets with a retirement. The industry standard is that for any multi-way market, such as exact set-scoring, there must be at least one winning bet.

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8/4/2009 03:41 PM
betOnbet (SBR rating D-) players report payment
Three betOnbet players have reported payment. SBR has continued its discussions with the current General Manager of betOnbet, who states that over half of the payment complaints filed with SBR have been resolved. SBR expects another update from the betOnbet GM later this week.

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8/1/2009 11:52 PM
betGoTo enters the SBR Rating guide at D-
betGoTo.com is part of the slow-paying Costa Rica-based sportsbook group GoToEntertainment. Slow-paid GoTo players report that progress has not been made. Some are hopeful that new NFL bettor deposits will be used to fund their delinquent payout requests. Players are advised to avoid all GoTo brands.

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8/1/2009 12:58 AM
betGoTo - SBR initiates rating coverage at D-

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7/30/2009 11:40 AM
betOnbet update; sister sportsbook Eurolinx enters SBR rating guide at D-
On July 21st SBR reported the relationship between OddsMatrix and betOnbet (SBR rating D-). The COO of OddsMatrix, Jesper Ramskov Jensen, contacted SBR stating that OddsMatrix stands by player balances for sportsbooks listed on OddsMatrix's references page. On July 29th the CEO of OddsMatrix and founder of betOnbet Stian Hornsletten stated Jesper’s comments were incorrect, stating that betOnbet is provided only sportsbook software and not a full turnkey solution. OddsMatrix CEO Stian Hornsletten states that they sold betOnbet in January of 2009 to the Linx Media Group, which currently operates Eurolinx, betOnbet, and LinxCasino. Players are advised to use extreme caution at any Linx-based sportsbooks or casinos until payment complaints are addressed.

SBR has began discussing the issues with the current General Manager of betOnbet, and will update this report when we have more information regarding the backlog of payments.

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7/30/2009 10:16 AM
bet24 - SBR initiates rating coverage at C

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7/29/2009 08:10 PM
bet33 Group upgraded from F to D-; debt remains
bet33 (SBR rating D-) and sister sportsbooks were upgraded to D- to reflect a lesser risk than the typical F rated sportsbook. SBR has not received any bet33 nonpayment reports since late 2005 when they were added to the SBR Rating Guide. bet33 was built with stolen player funds from stiff sportsbook Apex Sportsbook (SBR rating F). SBR has had annual conversations with ownership about paying the five year old debt. The conversations had not resulted in payment. bet33 players are unlikely to be paid if they win a high five figure sum after a large winning run.

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7/28/2009 04:42 PM
betOnbet (SBR rating D-) host provider, OddsMatrix reached at 44-797-628-7560
OddsMatrix has seemingly tried to hide their relationship with betOnbet following SBR's request for assistance with payout complaints. Players are advised to contact OddsMatrix directly at 44 797 628 7560 for information on their withdrawal. OddsMatrix's Jesper Ramskov Jensen told SBR that they hold player funds:

We do not have any stakes in any of the sites where the sports book is offered, nor do we operate our own brand. However, in case of the operators using our license, we hold the players sportsbooks funds in case of any break downs.

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7/28/2009 02:12 PM
bet33 upgraded from F to D-

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7/27/2009 08:08 PM
Scam sportsbook will not comment on latest theft
As predicted, betCascade (SBR rating F) did not answer email or its phones when SBR inquired about its most recent victim. SBR will issue regular warnings against scam sportsbook betCascade.

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7/27/2009 06:09 PM
Twitter saves player $700 on peer-to-peer wager at Matchbook
On July 11, 2009, a Matchbook (SBR rating A) player made an offer of $700 at -140 on CB Dolloway who was fighting Tom Lawlor in an undercard non-televised UFC 100 fight. The market price was approximately -240. The player's wager offer was accepted and and he lost his bet to the accepting player. Tom Lawlor won the match. However, the listed start time was 8pm EST nd bloggers were giving the result of the fight as early as 7:41 p.m. There was a Twitter post by popular MMA writer Mike Chiappetta published at 7:51 p.m. giving the outcome of the fight. SBR and the losing player were able to use the official Twitter timestamp as conclusive proof that the fight was over when the bet order was filled. The player's wager was accepted at 7:52 p.m, after the result of the fight was known. Matchbook aided SBR in the investigation, voided the $700 losing trade, and gave the player commission credits for his inconvenience.

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7/26/2009 10:43 PM
RebateWager upgraded from C+ to B-
RebateWager earned its second upgrade in 2009. The sportsbook continues to seek feedback from players and SBR and has no pending or unresolved complaints. RebateWager first opened its post-up operation under the Blackdog name in 2007. After a rocky introduction by its sales department, management has provided industry references and has been transparent with SBR inquiries. SBRforum poster feedback has also been positive. Players should be aware that SBR still considers RebateWager a relatively new sportsbook and advises online sport bettors use books rated B+ or higher.

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7/25/2009 02:40 PM
betonbet downgraded from D to D-

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7/25/2009 01:37 PM
More betOnbet Warning Signs
Following unanswered inquiries sent to OddsMatrix about their slow-pay turnkey licensee betOnbet (SBR rating D-), OddsMatrix removed all mention of the sportsbook from its references and deleted all press releases regarding betOnbet launches and product releases. OddsMatrix first wrote to SBR offering to discuss any matter regarding books "powered by OddsMatrix." Players should aggressively pursue withdrawals from the sportsbook. betOnbet customer service is currently blaming additional security checks for delays.

OddsMatrix.com:

OddsMatrix Ltd of Vincenti Buildings, Suite 713, 14/19 Strait Street, Valletta is a limited liability company registered in Malta (Registration Number: C44411), a member of the EU since May 2004, that operates under regulation and license from the Lotteries & Gaming Authority of Malta, license no: LGA/CL2/497/2008 issued on 3 February, 2009.

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7/23/2009 05:26 PM
Dorobet owned by Oddsmaker and betonUSA principals
Sources tell SBR new German Sportsbook Dorobet (not rated) is from the owners of betOnUSA (SBR rating D-) and Oddsmaker (SBR rating D-). The company is expected to make a marketing push after it adds its casino software.

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7/21/2009 04:02 PM
betonbet enters the SBR rating guide at D SBR first reported on betonbet payout complaints July 14th. The sportsbook states that their operation is licensed under the Lotteries and Gaming Authorities (LGA) of Malta, however it is actually licensed under OddsMatrix, a turnkey whitelabel platform that provides software and processing for those without their own resources. OddsMatrix states that is will assist if a licensee user has a problem. SBR has written to OM asking if they guarentee all player funds including winnings.

If you have any complaints on sites operated under our class 2 license in Malta, I am happy to assist you.
We do not have any stakes in any of the sites where the spors book is offered, nor do we operate our own brand. However, in case of the operators using our license, we hold the players sportsbooks funds in case of any break downs.

betonbet users have submitted over 20 slow-pay complaints this summer. betonbet management has not communicated with SBR. betonbet players are advised to take note of the slow-pay problems, and avoid making any further wagers until the processing issues are resolved. Malta has hosted many failed operations as of late. Players who where unaware of the recentl failed LGA-licensed books believe the Matla stamp of approval creates an undeserved sense of security. | View player feedback.

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7/21/2009 03:37 PM
betonbet - SBR initiates rating coverage at D

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7/16/2009 11:46 PM
GotoCasino relying on deposits from football bettors to pay current balance holders?
GotoCasino (SBR rating D-) continues to stall players who request significant withdrawals. Over the last five years it was common for the sportsbook to put winning players on payment plans. GoToCasino's actions suggest owed bettors may receive funds from deposits from unsuspecting new football bettors.
Player:

I have stopped betting as you asked I have $4070.00 please help Pablo who says he is a manager but I know who owns GotoEntertainment told me I wont get paid till football season. First he told me I wont get paid till March Madness, then Hockey playoffs the Basketball playoffs. Its been over 20 weeks since I requested a payout. Pablo is a con artist.

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7/14/2009 04:16 PM
betOnbet (unrated) complaints pile in to SBR mailbox
SBR has received multiple reports of slow-payment from unrated Malta-based sportsbook, betOnbet. The sportsbook states it is licensed under the laws of Curacao, and claims the poker and casino license is supplied by the LGA of Malta. SBR is currently waiting for a manager to discuss the ongoing slow-pay complaints. If you are a player that is being slow-paid by betOnbet, please contact SBR by filling out the sportsbook complaint form.

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7/12/2009 11:13 PM
Warning: SBR continues to reguarly receive Worldbet (SBR rating F) no-pay complaints. Since we last reported on Worldbet in October, SBR has received, on average, four complaints per month. In the past month, the number of complaints has increased. There has been one confirmed payout out of the last 33 to file compaints. Worldbet no longer replies to SBR and most player withdrawal inquiries.

Player: Hi I have been trying to get my money from world bet but with no success. I wish i would have checked this site before ive made my deposit there. Im trying to withdraw 300 euros. Is there anything i can do about this??? looks like my money is lost...thank you for advise.
Player: I did a withdrawal in Worldbet, however it was refused and after a months asked me the documents. I sent them and for more than a month I do not receive respond to numerous emails that I have sent.
Player: I have a pending withdrawal of £135, not receiving any emails back from them, the £135 just sat waiting to be confirmed.
Player: I finally went on a winning run for 800 euros and have not receive reply to my request 4 mos before!

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7/11/2009 11:42 PM
BigCitySportsbook enters SBR rating guide at F
BigCitySportsbook is one of many new brands in the Apex Sportsbook Group. Apex Sportsbook closed with player funds over four years ago. The same owner has recently put the website back online with the many other new sportsbook brand names. Apex is expected to continue to launch new brands that will be added to the SBR Blacklist. Apex, which uses the company name RDGcorp, is actively selling out-of-the-box turnkey sportsbooks and websites.

*NOTE- bigcitysportsbook.com is not to be confused with betbigcity.com, which is an unrelated betting website.

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7/10/2009 11:59 PM
Broke no-pay sportsbook betCascade still scamming players
A player from betCascade (SBR rating F) reports joining and first depositing to the sportsbook in October of 2008 and losing those funds and subsequent deposits. He made his last deposit in February of 2009 before going on a winning run. He attempted to collect over $4000 in March. Unfortunately the player was unaware that betCascade owes millions of dollars to its former players. Cascade continues to advertise bonuses and wagering promotions on its website.

Player:

I had been playing with Cascade since last Oct.09 ,without any problems at all .Well,would it have anything to do with not cashing in a winning ticket ?I went broke with that offshore at least 4,or 5 times ,sending money through moneygram ,I believe ,each time ... packages of 300 to 800 .
The last I sent them was Feb.29th,09,1000.00(without double checking),Lennie ,I believe "gave me" a 30 % rollover bonus.So at that time, I have 1300 or so in my kitty .
From that point on, my luck, or skill changed to the better, finally. At some time in late March my figure was close to + 7000.
After College Basketball season, I informed Nancy Robinson (officer of deposits and withdrawals),I would like to withdraw my balance ,setting at 4300 +,and that I would not be playing any Sports until the 09 Football season .
Well that was around April 8th, and after a several calls to Lennie and Nancy ,I could see that nothing was being sent to me, even through May ,and up until June this year. So once again I made call after call to Lennie and Nancy,wanting an explanation !The two both claimed they were having serious trouble with their prossessor ?I reached Lennie on his cell phone (Nancy no longer is reachable) in mid-June,and I asked him straight up"are you going to honor this debt",he said he was ,and then I asked him to" give me his word" ,he also agreed to that !I do have what I believe is concrete evidence of my claim .I then waited about 10 days to hear some positive news,nothing happened,also, Lennie is no longer answering his phones ?
I then send an email to Cascade Sportsbook in late June, informing them.... I will tell the whole story to a National known Sports Forum ,viewed by thousands of followers,and one that most likely, will embarrass Cascade to the extent they will lose many customers, maybe their entire business ! This, I will do ,unless I am paid by July 6th, 09,or at the very least ,informing me that you are making arrangements for the payoffs !
The figure now stands at 4000.53. Of course I heard nothing ,now I am reaching out to SBR for help!

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7/8/2009 05:34 PM
ThePig (SBR rating A) to merge under parent sportsbook, LegendZ (SBR rating A+). ThePig.com will require all players to log in through the company's main brand, LegendZ Sports as of August 1st. ThePig is no longer accepting new players as of today. Legendz management states that all bettors from ThePig.com will keep their reduced juice line set at LegendZ next month.

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7/7/2009 06:23 PM
betmet, also known as Metallic Sports, closes website. The sportsbook will use JungleWager.com for current and future depositing bettors. The operation has not been indexed in the SBR Rating Guide due to its primary business being that of a service provider for other bookmakers. SBR will evaluate JungleWager and encourages players who use it, or have used betMet.com, to contact SBR.

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7/6/2009 06:18 PM
betSportsWeb downgraded from C- to D+

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7/6/2009 05:49 PM
betSportsWeb downgraded from C- to D+ after General Manager of company parts with sportsbook. betSportsWeb was upgraded to C- in May of this year. SBR does not have any pending complaints against betSportsWeb. The sportsbook was involved in a high profile dispute at the end of 2008 under its previous name, betSuperior (SBR rating D+).

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7/4/2009 05:02 PM
SCAM Alert: Two players were scammed out of a total of $6300 at Southernwagers.com (not rated).  Southernwagers is a "pay-per-head" site, where anyone can act as the sportsbook. Two different representatives of Southernwagers.com have stiffed players. The first complaint in November 2008 was for $3300 in winnings; the most recent was June of 2009. Southernwagers states "it is not our problem. The agents handle all the money - we just operate the lines service." One of the two players as well as a third who did not take the bait, tell SBR that they were solicited to join the sportsbook through the Yahoo! Rivals.com posting forum. Players are advised to avoid unproven sportsbooks and bookies, especially those offering credit. Sportsbooks without an advertising budget commonly offer credit accounts to bettors they do not know. This in itself should be a warning sign that the sportsbook is unlikely to pay after a big winning run.

Just to give you a final update on my situation, the agent changed his story once again and told me, via text, that I was not going to get paid my $3,000 and to F off. He now will not return any of my calls, texts, or emails and is completely blowing me off. If you could do that fraud wire you mentioned earlier to prevent others from encountering this BS, I would appreciate it. Again, thanks for trying to obtain my winnings for me and keep up the solid work you guys do at SBR

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7/3/2009 03:45 PM
WagerChief acquired by betPhoenix
Costa Rica-based WagerChief (SBR rating C) has been acquired by betPhoenix (SBR rating B+). The new sportsbook was previously hosted by IDSCA which offers bookmakers turnkey gaming solutions. betPhoenix management states that they stand for player funds as of today. Independent management will try to build the brand under betPhoneix ownership. Player account information and websites are expected to be transferred to the betPhoenix servers within the next few days. Players are not expected to see an interruption in service as both sportsbooks use the same ASI software. SBR will reevaluate WagerChief after migration is complete.

betPhoenix management tells SBR that it is actively pursuing other opportunities to acquire gaming companies, including poker and casino brands.

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7/2/2009 11:30 PM
betDOS upgraded from D- to D+

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7/2/2009 11:04 PM
betDOS (SBR rating D+) management reports parting ways with scam sportsbook owner
betDos was identified as a sportsbook using turnkey service provider MXA Systems in March. Shortly after discussing their rating with Sportsbook Review and learning more about Max, the owner of MXA and the scams he has been involved in, betDOS reported moving to BLR software and their own server and database. Max was the host, and in some cases owner, of scam books such as DunHill Casino (SBR rating F), Atlantisbets (SBR rating F), betBones (SBR rating F) and Premiumbettor (SBR rating F).

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6/30/2009 10:48 PM
bet2Win - SBR initiates rating coverage at D+

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6/30/2009 09:34 PM
bet2Win Sportsbook enters the SBR Rating Guide at D+
bet2Win is a sister sportsbook of DonCarbone Sportsbook (SBR rating D+) and PlatinumSB (SBR rating D+). Each sportsbook shares the same marketing, wagering and customer service departments. SBR is currently speaking to bet2Win  management about revisiting a confiscation complaint from 2006 by a third sportsbook label in the group, betWho (SBR rating D+). The operation is located in Costa Rica and uses DGS sportsbook software.

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6/30/2009 06:04 PM
betEd back online; Fiestabet still off-line. No reason was given by betEd as to their phone downtime, but the website is back online after experiencing server and ISP issues. Fiestabet (SBR Rating C-), which shares resources with betEd, continues to be offline.

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6/29/2009 10:56 AM
Server issues result in betEd (SBR C+) off-line for second day.betEd's phone lines are functional but callers are sent to voice mail after a brief hold time. betEd.com site message says the book expect "to be online shortly." betEd management states there is an issue with its main Internet Service Provider, as well as well hosting facilities. Fiestabet (SBR Rating C-) which shares resources with betEd is also offline.

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6/27/2009 11:06 PM
PremierRacebook enters the SBR rating Guide at F
PremierRacebook.com is a new sportsbook website from the Apex Sportsbook (SBR rating F) Group. The most heavily marketed sportsbook from the operation is bet33 (SBR rating F).

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6/26/2009 09:38 PM
Shilbet SCAM: Evidence of fraud mounts
SBR received complaints from 19 players against Shilbet (SBR rating F) complaining of widespread fraud and balance confiscations. The first wave of complaints occurred after the June 10th, 2009 soccer match between Ecuador and Argentina. Shilbet offered odds of 4.0 on Ecuador, and did not lower the odds as the rest betting market moved against them. Multiple players bet on Ecuador at 4.0, and won their wagers. When Ecuador won the match 2-0. Shilbet changed the winning wagers of twelve players to a losing halftime bet on Ecuador (the halftime score was 0-0). Of the eight players that confirmed risk amounts, $10,438 in winnings were stolen.

SBR also received three complaints on the grading of the June 18, 2009 match between England and Spain (under 19). All three players complained that their wagers were changed from full game to first half wagers, resulting in winning wagers becoming losers. Two of the players had $900 in winnings stolen (with the third player’s amount in question).

SBR received several complaints about the grading of tennis matches. Several players bet on the June 24, 2009 tennis match between Schiavone and Larcher de Brito. The player backed Schiavone, but after the match the wager was changed to Larcher (making it a losing wager). The player provided screen shots of the altered wager here. As a result of this switch, the player lost $1,550. Another player complained of his winning wager being changed to a losing one on the June 24, 2009 tennis match between Dushevina and Vesnina (the amount has not been verified). Supporting screen shots were included in the Shilbet discussion thread here .

SBR received seven complaints that Shilbet closed a player’s account for “violating their rules,” and then confiscated the balances. $10,015 was confiscated from five of these players (two have not yet provided the amounts stolen). No further explanation was given to the players, and Shilbet is not responding to player emails. Shilbet initially stated that players were simply making errors and were mistaken on how their software worked. Shilbet stopped responding to SBR after the complaints and evidence against Shilbet accumulated.

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6/25/2009 11:52 PM
10bet (SBR rating C) credits player for cancelled wager shortly after SBR contacted management. The bettor's complaint was originally reported on June 11th.

10bet sportsbook has cancelled a winning wager
10bet sportsbook has cancelled a winning wager on a Mexican League baseball game between the Yucatan Lions and Oaxaca Warriors on 5/24/09. 10bet claims that the game had started 30 minutes prior to its own listed start time of 00:00AM UK (01:00AM CET). The player disputes the game was past-posted and points out that he also placed the same wager at Pinnacle Sports (SBR Rating A+) which listed the same start time. Pinnacle Sports graded the bet as a win. The wager ticket was not graded for three days before being cancelled. The player has sent multiple emails to 10bet without receiving a response. Players who wagered on the same game on either team and had their bets canceled are encouraged to contact SBR.

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6/22/2009 06:12 PM
Shilbet (not rated) players submit screenshots suggesting Shilbet has purposely graded wagers wrong. Since the Shilbet report on June 17th SBR has received multiple complaints of winning wagers graded as half time losing bets. SBR concluded that Shilbet, at minimum, fails to properly label wagering options and wagering tickets. Shilbet has threatened both SBR and its players with legal action in attempt to minimize the exposure of negative feedback.


Player:

I placed bets on the 4.0 Quote in Equador (Game Equador X Argentina)Total bets in Equador: $405. Equador won 2-0 so I win $1620.They don´t pay saying that the odd was for haft time result and i should pay more atention. As I never had any problem with them I belived that was my mistake. A few days later the same happen in the game Spain U21 X England, but in this game I'm sure that the odds were for full time and complain with then... two days later they put the money in my account. Last friday i decided to withdraw some money from my account and they don´t pay. I have try several times to withdraw money and don´t receive nothing (they usually make payments in a few hours after request). Today I receive an email saying that my withdraw request was rejected. My account balance is $1075,50. And I also want that they pay me the $1620 from the game Equador X Argentina. This money is mine they are literally stilling my money!

Player:

On my email of shilbet.com answered:
"About your inquire, the bet was placed on half time result and not full time result, therefor the outcome is correct.
You can see it for yourself in your "My sent forms" section, just click on the event and you will see two number under the notes section, 2 and 8. 2 means 3way bet and 8 means half time result bet."
But when I did bet there was not 8! Shilbet.com changed my wager too in the same manner, from full time result to half time result, making my winning wager lose. Help me please to get my winning, or the expended money.

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6/20/2009 11:01 PM
SBR reader reports LegendRacebook.com. Legend Racebook is yet another sportsbook skin from the Apex Sportsbook/bet33 platform. This URL is meant to attract players looking for LegendZ (SBR rating A+) Racebook.

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6/19/2009 11:49 PM
SCAM ALERT: Imposter sportsbook site from Apex Sportsbook owner
betPhoenixSports.com is designed to con players into believing they are actually playing with B+ rated betPhoenix (betPhoenix.com). The new cyber-squatting website uses the Phoenix brand but operates on the bet33 (SBR rating F) wagering platform. This is not the first time Robbie has tried to impersonate and capitalize on the reputation of other sportsbooks. Apex owner, Robbie (AKA Zach), is operating legendsportsbook.com which has attracted bettors looking for the real Legendz (SBR rating A+).

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6/18/2009 08:27 PM
Oddsmaker.com steals $8,500 in winnings from player
In May of 2009 a player accepted a promotion offering $500 in free bets with a five time (5x) roll over (play-through) on his winnings that could not be withdrawn for 30 days. The player went on a winning streak and promptly turned the $500 in free plays into an $8,400 cash balance. The player told his father about the promotion. The father pursued the free-play from his residence in a different town but was denied due to the sportsbook targeting only specific bettors. The winning player was told that his winnings from the promotion will not be paid due to Oddsmaker (SBR rating D-) taking issue with the fact that he shared the promotion with a third party without authorization. SBR has made its position clear that the matter of a third party's inactive account is not relevant to his winnings. Oddsmaker has confirmed the facts of the player's complaint and stated they will not pay him his May winnings because he "lied" about being authorized to refer others to the promotion and was "rude and arrogant" to the Oddsmaker.com staff.

Due to Oddsmaker's poor reputation they are required to target players with big bonuses who may be uneducated about the industry. SBR routinely receives complaints from players who are lucky enough to go on a winning run only to find the sportsbook has created a reason to deny winnings. Oddsmaker partnered with no-pay scam group Futurebet, now known as IGaming Software (IGS), in 2007. After Futurebet stiffed the majority of its licensee (turnkey) sportsbooks and kept its player deposits, it changed its brand name and website from Futurebet.com to IGamingSoftware.com. Shortly before it stole licensee and player funds it made Oddsmaker and betOnUSA (SBR rating D-) its main revenue sources. IGS staff denies association with Futurebet despite the obvious signs such as site similarities, management, and using the same unique server. SportsbookUSA (SBR rating F), was the one licensee owned by Futurebet and continues to operate as a deposit-only sportsbook site. | Oddsmaker discussion

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6/17/2009 08:22 PM
Players vs. Shilbet
Two players from sportsbook, Shilbet (not rated), complain that the sportsbook graded their full-game bets as 1st half losing wagers. On June 10th, Shilbet offered wagering on the Ecuador vs. Argentina soccer game. Odds history logs show that Shilbet offered full-game odds of +300 on Ecuador, +210 on the draw, and -143 on Argentina. At least two players had wagers on Ecuador at +300, believing it to be a game wager. The game was tied 0-0 at halftime, and Ecuador won the game 2-0. The players now see that half time result had been applied to their wagers on the full game. SBR has begun discussing the matter with Shilbet.
Shilbet claims that "In certain occasions we pick unconventional odds in order to attract players". SBR notes that betfair (SBR rating A+) had odds on a first-half draw at +108, and finds Shilbet's explanation for the line being for the full game is unlikely for multiple reasons. 1. It was offering +210 on a first half draw - nearly double the market price; and 2. Both players and odds tracking sites would have had to misinterpret first-half odds as full-game odds. Shilbet's software does not note if wagers are on periods of games or full games.

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6/17/2009 07:43 PM
betPhoenix upgraded from B to B+

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6/15/2009 07:05 PM
PlayTraders enters SBR rating guide at D-
PlayTraders is a licensee of IGaming Software (formerly called Futurebet) which operates from Vancouver, Canada. PlayTraders is a sister sportsbook of Oddsmaker (SBR rating D-). Oddsmaker is currently paying the majority of its players although SBR will soon report at least one new case of stolen player funds. Sister sportsbook, SportsbookUSA (SBR rating F) has failed to pay players for years. SBR continues to receive no-pay complaints daily despite IGaming and Oddsmaker ownership no longer marketing the soiled brand. Futurebet has stolen hundreds of thousands if not more than a million from players and licensees.
Forum: Futurebet | SportsbookUSA | Oddsmaker

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6/15/2009 09:31 AM
Industry loses veteran linesmaker, Fernando
Fernando, who was only in his mid 50s, was best known by players for his years as Lines Director at Hollywood Sportsbook. Fernando was a talented line manager who first gained notoriety for his exceptional ability to set NHL opening odds. He worked with Hollywood for years until the sportsbook was sold to the Sportsbook.com Group in May of 2006. At its peak Hollywood was an A+ sportsbook that, under Fernando, was one of the few sportsbooks to join Pinnacle Sports (SBR rating A+) offering reduced juice.  Fernando was a line manager at betPhoenix at the time of his passing. He reportedly suffered from a heart attack Saturday. We at SBR send our condolences to Fernando's friends and family.

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6/12/2009 07:58 AM
Defunct Apex Sportsbook (SBR rating F) back online
Apex websites, ApexSportsbook.com and ApexSportsbetting.com, return online five years after closing and stiffing players. The Apex websites were utilized as handicapping and betting tips sites by Apex owner, Robbie, AKA Zach, marketed his new sportsbook ventures including his next sportsbook operation bet33 (SBR rating F). ApexSportsbook is now one of many skins running on the bet33 platform. bet33, and even some players, have argued that the sportsbook should not have an F rating because the book has been online over three years and has not had any payout complaints filed against it. bet33, its sister sites, and it's pay per head service, Realbookie.com, were built using the stolen funds from the original Apex Sports customers. Robbie has been asked multiple times in recent years to consider repaying his former customers.

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6/11/2009 05:00 PM
10bet sportsbook has cancelled a winning wager
10bet sportsbook has cancelled a winning wager on a Mexican League baseball game between the Yucatan Lions and Oaxaca Warriors on 5/24/09. 10bet claims that the game had started 30 minutes prior to its own listed start time of 00:00AM UK (01:00AM CET). The player disputes the game was past-posted and points out that he also placed the same wager at Pinnacle Sports (SBR Rating A+) which listed the same start time. Pinnacle Sports graded the bet as a win. The wager ticket was not graded for three days before being cancelled.  The player has sent multiple emails to 10bet without receiving a response. Players who wagered on the same game on either team and had their bets canceled are encouraged to contact SBR.

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6/10/2009 03:50 PM
Handicapping Video: Kobe Bryant points proposition betting offers on Kobe Bryant's projected total points scored for game 4 of the NBA Finals. His video shows you one way to make scoring estimates for the purpose of finding value in prop bet markets. Justin compares the average points scored throughout the NBA regular season and draws conclusions based on available data.

View handicapper discussion

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6/10/2009 01:59 PM
betMania upgraded from C+ to B-

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6/9/2009 05:50 PM
Free SBRforum Contests: Registration Open
SBRforum has an a new slate of free handicapping contests for the month of June.
NBA Finals betting Contest  is accepting entries until the Game 3 tipoff tonight. The contest runs through the end of the NBA Finals.
SBR forum is also offering a UFC 99 Handicapping Contest which has a $210 prize-pool. Entries will be accepted until June 13th at 3:00pm EST.
Posters are also invited to bring their poker faces for Thursday night's SBR poker freeroll with $500 in prizes up for grabs.
In the mood for some baseball action? Our weekly MLB Parlay-A-Day Contest kicks off Wednesday June 10th. There is also an MLB Pick 3 contest registering until June 14th. These contests are worth $500 total! In addition to these, SBR Contests MLB Moneyline contest is in full swing for June. The contest has a $1000 prize-pool, see SBR Contests for more details.

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6/4/2009 07:26 PM
Dimeline Sportsbook (SBR Rating D+) threatens to confiscate player’s funds because he made negative comments about the bookDimeline Sports (SBR Rating D+) threatens to confiscate player’s funds because he made negative comments about the book.
Dimeline Sportsbook  threatened to confiscate a player's winnings of $4,450 because he posted negative remarks at SBRforum. The player complained that Dimeline was unable to pay him through Moneybookers, his method of deposit, and  agreed to instead accept a check. On June 3rd the withdrawal request was accepted and scheduled to be processed. On June 4th Dimeline Sportsbook management discovered the player's statements, and demanded that he issue a retraction if he wanted his money. Dimeline then cancelled the withdrawal as the player refused to retract his statements. The player has been locked out of his account. SBR has verified the player's report with DimeLine. The player is hopeful the sportsbook will again process his payment tomorrow and put an end to the unprofessional behavior. | Player on DLS

Dimeline Sports Update: Bonus and winnings confiscations
Three players originally filed complaints that the sportsbook had confiscated bonuses and winnings. The sportsbook pointed to the fact that the players, though they wagered over $100,000 and had their limits lowered, were not recreational and were undeserving of their deposit bonuses. The end result was removal of bonus funds while being forced to complete the rollovers that accompanied the promotions. If the players refused to continue wagering they were told their winnings "from the bonuses" would be withheld. The confiscations went on to effect seven players who all elected to bet their money per management instead of giving up a portion of their winnings. DimeLine Sports now has a history of holding funds hostage and treating players unfairly.

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6/3/2009 05:57 PM
GoldVictory no-pays continue; LGA of Malta states it is taking legal action
GoldVictory (SBR Rating F) players continue to report no-pay complaints to SBR. The F rated sportsbook currently owes over a reported $100,000 in player funds. The Lotteries and Gaming Authority of Malta (LGA) stated that legal action has been taken against a director of Gold Victory Limited. The criminal proceedings are to take place in the Maltese Law Courts.

“Please note that one of the Directors of Gold Victory Limited is currently facing criminal proceedings in the Maltese Law Courts. The Lotteries and Gaming Authority feels that any further statements on its part could compromise the current legal proceedings, hence it will not comment pending the resolution of the court case. Once the proceedings are decided the Authority will be in a position to update the public with the developments of the case.”

Players should be aware that the involvement of the LGA and legal proceedings may not have any impact on their cases. The LGA was unable to assist when Maltese-licensed betChance (SBR Rating F) stiff many of their players and betChance remains in operation.

GoldVictory has ceased taking action on any wagers and displays the following message on their website:

"We regret to inform you that for the time being all Sportsbook and Casino games have been suspended temporarily. We are working with the Lotteries and Gaming Authority of Malta (LGA) to verify
the precise nature of the situation.

Any updates regarding the situation will be posted here. Our sincerest apologies for the inconvenience caused. "

GV Team

Players are discouraged by the above message and see it as confirmation that their funds will not be returned. GoldVictory Players who have not yet done so are encouraged to write SBR to have their voices heard. | Gold Victory discussion

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6/2/2009 08:57 PM

LasPalmas (SBR rating D+) continues to slow-pay large balance holders

Four players report being owed a total of $35,000 since February or earlier. The payout requests were made by both bank wire and bank check. Las Palmas is currently unable to transfer funds from its Bookmaker.com (SBR rating A+) account to the player's as it has in the past. SBR has confirmed that LasPalmas bettors who have made small withdrawal requests after these players received their funds. | Las Palmas Group Sportsbooks

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5/31/2009 11:24 PM
betJed added to the SBR Rating Guide at F under the GameCities Group

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5/31/2009 09:46 PM
betJed - SBR initiates rating coverage at F

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5/30/2009 12:11 AM
Globet Sport (SBR rating D+) wrongly cancels a player's winning 10 Euro wager on the Boston Red Sox after the game was completed. The book initially told the player his wager was past-posted, even though it was made six hours before the May 28th game between Boston and Minnesota began. The book accidentally applied the start-time of the wrong game from a previous day when canceling the player's winning wager. When the player pointed out the book's error, GlobetSport refused to fix the problem, citing rule 4.2: "Globet reserves the right to refuse the whole or any part of any bet request for any reason". SBR is attempting to contact management on behalf of the player.

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5/30/2009 12:08 AM
EZbets (SBR rating D-) management agrees to credit player for canceled winning bet on the 4th quarter of a regular season NBA basketball game. The details of the dispute were reported on SBR yesterday.

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5/29/2009 08:33 AM
EZbets (SBR rating D-) sportsbook voids $2,727 winning wager
EZbets voided a winning wager on the 4th quarter of a Denver Nuggets Basketball game. EZbets and the Sportsbook.com Group which services it, routinely offers NBA wager before each quarter. Management at EZbets says the wager was listed incorrectly, referencing the third quarter which was already completed:
Nuggets4Q
Trailblazers3Q
The player questions what the result would have been if his wager had lost. Player:

I placed a wager on the 4th quarter Nuggets vs Trailblazers OVER 48 (bet ID 279316418)Risking $3000 to win $2727.27. The wager was graded as NO ACTION although the line was correct and posted after the end of the 3rd quarter. They claim the line was incorrect and posted as:
xxxNuggets4Q
xxxTrailblazers3Q
I have also lost wagers on the same game 1st half, 2nd quarter and 3rd quarter. ALL were graded as losing wagers for a total of about $4000 (they claim that all these wagers was posted correctly). Although it was posted as xxxTrailblazers3Q, the line was intended to be for the 4th quarter as there is the xxx in front of Trailblazers, also the time frame indicates that this wagers was for the 4th quarter total. If it was for the third quarter, it would have said xx instead of xxx as it was on my 3rd quarter wager which said xx. These guys know exactly that this should have been graded as a winning wager,but just deny it. They are the most dishonest sportsbook ever. this happened also several times with me grading winning wagers as NO ACTION IN THE PAST claimimg that it was a past posted, specially with the wagers to win a big amount of money. Please help me with this issue as soon as you can...

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5/28/2009 10:55 PM
Sister books, Sportsbetting.com, Racebook, and Win4Real confiscate player's winnings and deposits
The player opened accounts at all three sportsbooks in June of 2008, depositing and playing consistently for five months. In November his accounts, which showed a profit of approximately $20,000, were frozen. The sportsbook cited a rule saying the player could only have an account at one sportsbook in the Sportsbetting.com Group. SBR has advised the sportsbook to pay the player for all wagers it booked since the player's funds were at risk. Bookmakers should have the ability to limit a player's action but should not retroactively void winning bets. Thus far Sportsbetting (SBR rating C-), Win4Real (SBR rating C-) and Racebook (SBR rating C-) have not agreed to pay the player for winning wagers, or even the winnings on the first of the three accounts joined. $9,500 in player deposits remain in possession of the sportsbook without an explanation, six months after closure. At the conclusion of this dispute, the Sportsbetting.com Group will be reevaluated. | Sportsbetting.com Discussions

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5/26/2009 04:55 PM

bet1128 (SBR rating D+) has credited over $150,000 to five players whose boxing parlay winnings where initially confiscated. The dispute was first report October 28, 2008.

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5/26/2009 01:04 PM

Evebet (not rated) credits player for winning wager following yesterday's report on the canceled futures bet. Evebet players who had a wager canceled are asked to send details to SBR. | View forum discussion

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5/25/2009 03:18 PM
Evebet (not rated) voids player's four month old winning futures wager

I placed a bet on 12th January, 2009 for £200 at odds 2.60 on Manchester United to win the English Premier League (Soccer).
At the time they were quoting the best odds on the market for this and to be honest the odds quoted were quite generous but not ridiculously so.
The market was decided 24 hours ago in my favour and I should have seen returns of £520 to my account.
However, to my amazement the bet was cancelled immediately upon the result being known and the £200 stake returned to my balance.
If they feel they made an error on the line they should have cancelled it at the time but we are talking 4 months ago when placed.
The bet ID is 563XXX - for some reason in the text of the bet it shows Sunderland v Tottenham as well as Soccer - League Winner - Manchester United at 2.6 but this is just a transposed piece of text which happens on their site, I don't know why.
I also placed a bet on Real Madrid in March to win the Spanish League at odds 7.00 which was also decided yesterday - this bet was a loser and the odds for this were again slightly generous at the time but, unsurprisingly , this was treated as a lost bet.

SBR has emailed Evebet asking why it has not honored the wager or credited the player for winnings at what it believes to be the correct market price. The player also complained that Evebet has not answered his emails on the matter.

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5/23/2009 11:39 PM
betCities and IrishGambling enter SBR Rating Guide at F
The sportsbooks are on a platform and turnkey service called GameCities. Gamecities is a sub-licensee of Futurebet. On Thursday SBR reported that a betCities player was robbed of his winnings. New victims are likely to come forward. SBR will investigate the small sportsbook company host and index related sportsbooks in the SBR rating Guide. GameCities tries to make money by offering a poor sportsbook product to website owners. After they sell the setup and service to new "sportsbook owners" support may stop or is very poor. Its parent company uses the same scam on larger players and has robbed its webmasters leaving them unable to pay their players. | Fake testimonials from Gamecities.com:

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5/23/2009 11:08 AM
betCities and IrishGambling - SBR initiates rating coverage at F

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5/22/2009 05:57 PM
Canbet canceled 27 correlated NCAA football parlays on different games; downgraded to C+
SBR has discussed the case numerous times with management in recent months. Canbet states that their software has never accepted correlated parlays where the point spread exceeds 33% of the total, and that the string of bets were accepted due to "operator error." Management also stated they believe the player was aware of this as he bet more than his average stake size and also deposited larger amounts to take advantage of these plays. Canbet:

Parlays should not have been offered on this game and were only offered on this game due to operator error. Company policy is to only offer such parlays when the point spread is roughly a third or less of the points total. The fact that the bets were not voided until after the match does not alter the fact that the parlays were accepted in error in the first place. Agreed, it is certainly not normal practice to detect such bets until after the event. Again, through operator error these bets were not detected prior to grading the event.

Canbet cites a rule that it claims supersedes the fact that the software allowed the wagers and graded them after the player's funds had been risked.

In the event that a line or price is put up in obvious error due to a human error by an employee, any customer wagers entered to take advantage of such error will be void.

The most applicable rule Canbet has for these wagers suggests that they were valid bets that are allowed.

Any multiple made up of more than one selection from the same event will be deemed a related contingency. i.e. Alan Shearer to score 1st & Newcastle Utd to win; Denver -7.5 pts and Denver to win the game. The only exception to the above is in North American sports where sides and totals can make up a multiple bet.

Canbet will remain under review as this and other disputes are discussed further and more is learned about Canbet's impending migration to its new platform and management. International All Sports Ltd. sold Canbet last week to Yin Khing Investments Ltd. IASbet's rating will also be reviewed. | IASbet Ltd: Canbet press release

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5/21/2009 09:05 PM
betCities (not rated) confiscates player's winnings
betCities tells the player that it has decided not to service players from Greece and has retroactively voided his account activity. The player had won 297 Euros before being told his winnings would be confiscated and his deposit returned to him. betCities has processed ten withdrawals to this player in the past.

Our company has made a new decision in which we are unable to process any transactions and will not be accepting any players from your geographic location. This decision was made due to many suspected fraud activities in the area. Due to this we will be refunding you all deposits made after your last withdrawal and closing your account.

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5/20/2009 09:29 PM
bet1128 (SBR rating D+) Confiscation update: On October 28, 2008 SBR reported that a group of bet1128 players had their winnings confiscated. SBR reviewed the dispute and stated that bet1128 should pay the five complaining players their full winnings and confiscated deposits, totaling over $100,000. bet1128 refused. The players brought their complaints to IBAS, an arbitration service advertised on bet1128's homepage. IBAS ruled in favor of the players, stating that bet1128 should pay full the balances on each account. One player has subsequently asked for his $34,000 balance. bet1128 has thus far offered to pay him in installments of only $5,000 per week.

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5/18/2009 03:14 PM

Player vs. Win4Real (SBR rating C-)
Win4Real offered a proposition wager on the total amount of free throws made by NBA basketball player, Aaron Brooks, in a single game. The player took the under on a total set of 2.5 free throws made. Aaron Brooks played in the game and did not make or attempt a free throw. The wagering ticket provided by the player shows only the stipulation that the player must play. Win4Real, a sportsbook in the Sportsbetting.com (SBR rating C-) Group, gave an illogical response to the player's complaint:

As per the update from our Grading department, the Free Throws under 2.5 indicates that Aaron Brooks should at least score below 2.5 but not zero(Under 2.5 indicates that the score must be less than 2.5 and Zero is not considered under 2.5).
You must have notice that Aaron Brooks did not score the Free Throws, which indicates that the score is Zero and hence the bet has been graded as Noaction.

SBR has inquired with management on the player's behalf. bettors who were not paid on a bet of under on the total free throws by Aarron Brooks are invited to contact SBR.

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5/18/2009 02:29 PM
betFirstClass upgraded from D to D+

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5/18/2009 11:10 AM

Mansion88 (not rated) pays player $680 for canceled bet
The players winning NBA wager was originally canceled because Mansion listed the wrong year for the match. Original May 10th:

Mansion88 (not rated), cancels player's winning wager after event because it listed the wrong year. On May 6th Mansion88 canceled a bettor's winning wager for 400 Pounds ($680 USD) on an NBA playoff game between the Boston Celtics and Orlando Magic two days after the event. The sportsbook claims that it had listed the wrong year, 2050, in the game time. The player was not notified of the cancellation until he asked why the bet had not been graded two days after the wager won. SBR will contact Mansion88 on the player's behalf. Players that wagered on this event at Mansion88 are asked to contact SBR at Help@SportsBookReview.com.

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5/18/2009 10:47 AM

Las Palmas Group (SBR rating D+) players report being owed a total of $25,000 since February. One player is requesting payment by check. The two others are seeking bank wires. The bettors have also complained of a lack of email communication when inquiring about the status of their withdrawals. SBR has verified that other LasPalmas players that have been waiting over a month have recently been paid. Verified payments were for lesser amounts in the range of $2,000. SBR has also confirmed a $40,000 payment via book-to-book transfer last month.

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5/16/2009 11:47 PM

betOnSportsWagers enters the SBR Rating Guide at F
betOnSportsWagers.com is the fifth new EZ Sports Group sportsbook to be rated since April. EZ Sports Sportsbooks has refused to pay players for long shot winning wagers.

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5/16/2009 02:09 PM
betOnSportsWagers - SBR initiates rating coverage at F

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5/14/2009 11:23 AM
betTheGlobe downgraded from C- to D+

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5/13/2009 07:57 AM

DimeLine Sportsbook (SBR rating D+) confiscating winnings and bonuses from winning players

Dimeline offered exorbitant bonuses up to 100% with a limit of $2,000 that attracted players in a UK-focused betting forum. The four players to report to SBR wagered well over six figures. The sportsbook took notice of the play and lowered their betting limits. After the players continued to win, their accounts were frozen. The sportsbook claimed that using a line comparison service, similar to SBRlines.com, made the players nonrecreational and ineligible for the bonus given. Dimeline's line manager labeled bets on their soft lines (lines that are late to update along with betting market leaders such as Bookmaker (SBR rating A+) and Pinnacle (SBR rating A+) ) as "steam plays." Three of four of these players came from the same website but are unique accounts that have wagered from their individual locations. DLS has proposed paying the players half of their winnings rationalizing that they had double the funds to work with at the start of the account. All bonuses, despite amount rolled over, will be removed. Four Dimeline players had their accounts disabled and over $36,000 has been frozen since late April and early May. Dimeline was downgraded from C- to D+ and will be downgraded further if the book maintains its decision not to honor all winnings. Dimeline has been dowgraded from C- to D+ | View player's report

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5/12/2009 10:52 PM
Totesport vs. Player: IBAS finds in favor of sportsbook
On 1/29/2009 SBR reported on a player's ToteSport complaint. The sportsbook had changed the player's winning wager, making it a losing bet.

Totesport (SBR rating B-) gives player wager he did not place
On January 17, 2009, a player wagered 125 Sterling on Wolverhampton +1 goal at the price of +433. After Wolverhampton covered, he found an email from Totesport telling him there was an "input error," commonly referred to as a "bad line" when talking about American sports. As a result of this "error" Totesport reversed the spread, changing his winning wager into a losing one. Totesport's terms and conditions allow it to adjust prices, but not spreads. When confronted with this fact by the player, it would not cite a rule allowing it to take this action. Totesport would not discuss the issue with SportsbookReview.

IBAS reviewed the dispute between the player and Totesport, and ruled in favor of Totesport. In its ruling, IBAS did not consider whether Totesport's rules allow it to alter the spread in a pending wager. IBAS states it is an independant third party organization servicing the UK gambling industry. IBAS stands for Independent betting Adjudication Service. | IBAS Opinion

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5/10/2009 11:27 PM

Mansion88 (not rated), cancels player's winning wager after event because it listed the wrong year
On May 6th Mansion88 canceled a bettor's winning wager for 400 Pounds ($680 USD) on an NBA playoff game between the Boston Celtics and Orlando Magic two days after the event. The sportsbook claims that it had listed the wrong year, 2050, in the game time. The player was not notified of the cancellation until he asked why the bet had not been graded two days after the wager won. SBR will contact Mansion88 on the player's behalf. Players that wagered on this event at Mansion88 are asked to contact SBR at Help@SportsBookReview.com.

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5/9/2009 11:13 PM

PhillyCasino enters the SBR rating Guide at D-. PhillyCasino.com is one of many sportsbook brands from slow-paying Costa Rica-based sportsbook group, Goto Entertainment. Goto's newest sportsbook website targets bettors in Pennsylvania.

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5/8/2009 11:27 PM

Sportsbook.com Group management provides wagering ticket to resolve two month old Iwager (SBR rating D-) dispute. The sportsbook initially refused to allow the player or SBR to view the wagering ticket for a deleted winning wager. Iwager claimed the wager was on a betting offer that should have expired when the game began while the player insisted that he wagered on an in-game bet. The wagering ticket shows it was not an in-game bet and was justly canceled by the sportsbook because the bet was placed well after the game was underway.

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5/7/2009 11:32 PM

Racebook (SBR rating C-) confiscates player funds
The player deposited $1,000 and won an additional $200. The sportsbook told the player that because he previously had an account at sister sportsbooks Sportsbetting.com (SBR rating C-) and Win4Real (SBR rating C-) he is not eligible to have an account at Racebook. Racebook has confiscated his deposit and winnings citing their terms and conditions which state that accounts at more than one Sportsbetting.com Group book are not allowed. The player states that his accounts at Sportsbetting.com and Win4Real are in good standing and are inactive. Racebook.com's betting limits were not exceeded. SBR Dispute Manager Lou has asked the sportsbook to address the confiscation claim of both deposits and winnings. On May 5th, Racebook sportsbook agreed to credit a different player for deposited funds confiscated in 2008.

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5/6/2009 05:41 PM
betSportsWeb upgraded from D+ to C-

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5/5/2009 01:22 PM
Win4Real and Racebook.com (SBR rating C-) agree to pay player for confiscated deposits totaling $800 The dispute over the winning wagers continues. SBR is seeking more information about the bets and the date the cited rule was added to the Sportsbetting.com Group's websites. The original complaint was reported April 29th:

Win4Real (SBR rating C-) and Racebook.com (SBR rating C-) confiscate player's deposits
The sportsbook management states it applied the punishment after the player's limits were lowered at a third book in the family, Sportsbetting.com (SBR rating C-). The bettor had an account at Sportsbetting.com, had his betting limits reduced, and subsequently deposited and won at both Win4Real and Racebook. The player was aware that he could make similar bets at Win4Real and Racebook and placed the same wagers for different amounts at all three sportsbooks in a three day period. The amount risked per play exceeded the limit given to him at Sportsbetting.com. SBR has asked Sportsbetting.com to return the player's deposits of $800. SBR's position is that the sportsbook should not benefit from the player's actions.
The Sportsbetting.com family of books currently has a rule stating that only one sportsbook within the book's family can be utilized. SBR will address the secondary issue of if the sportsbook had this rule in place when the player made these deposits. He won $6,400 in wagers that were not honored. Under normal circumstances a sports betting company with multiple brands is expected to honor all wagers before identifying a player it does not want to service at its sportsbooks.

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5/3/2009 11:26 PM
SCAM ALERT: AlohaSportsbook enters the SBR Rating Guide at F. Aloha Sportsbook is the latest new sportsbook from former owner, Robbie AKA Zach, of failed stiff book Apex Sportsbook (SBR rating F). Robbie recently started recommending his own book through his fake rating sites AskTheBookie.com and A1-Sportsbook.com.

Aloha sportsbook, is the number one internet sportsbook. A1-Sportsbooks.com is proud to recommend Aloha Sportsbook for internet sports betting. Read our review of Aloha Sportsbook at A1-Sportsbooks.com. AsktheBookie recognizes Aloha Sportsbook as a trusted internet sports betting site.

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5/2/2009 03:43 PM
Yower.com downgraded from C- to D+. The sportsbook was formerly hosted by WWTS (SBR rating C+) before WWTS was acquired by Bodog Sportsbook (SBR rating B). Yower is now a turnkey sportsbook under the betEZ Group. SBR is currently attempting to assist a player who was scammed by an individual using the betEZ pay per head service. betEZ customer service is not familiar with the Yower.com site that it hosts or its promotions and rules.

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5/1/2009 04:47 PM
Scam Alert: Beware of SBGglobal (SBR rating D-) Kentucky Derby Bonus Offers
SBG Global is emailing players with deposit bonus offers of up to $6,000. The offers that seem to good to be true, might be. SBG recently stole players' winnings on the Formula 1 World Championships. Players made valid wagers on a driver at 70-1 that were canceled and replaced with an offer of the same bet at odds of even money. Offering high odds on future bets without the intention of honoring the wager is a common scam. It allows a sportsbook to take a lot of action on an event and upsetting only a small percentage of those who wagered on the race.

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4/30/2009 07:34 PM
Iwager (SBR rating D-) cancels player's wagers; blocks account history
The player made winning in-game NBA wagers. Iwager canceled winnings of $3941, claiming the wagers were not for live in-game wagers, but were all past-posted bets that were offered accidentally while the game was taking place. Iwager closed the player's account, and refused to allow the player or SBR to view the wagering ticket which would reveal whether the bet was a past-posted play or a valid in-game bet. Iwager is a licensee of the Sportsbook.com family, Jazette Enterprises Ltd.

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4/29/2009 06:20 PM

Win4Real (SBR rating C-) and Racebook.com (SBR rating C-) confiscate player's deposits
The sportsbook management states it applied the punishment after the player's limits were lowered at a third book in the family, Sportsbetting.com (SBR rating C-). The bettor had an account at Sportsbetting.com, had his betting limits reduced, and subsequently deposited and won at both Win4Real and Racebook. The player was aware that he could make similar bets at Win4Real and Racebook and placed the same wagers for different amounts at all three sportsbooks in a three day period. The amount risked per play exceeded the limit given to him at Sportsbetting.com. SBR has asked Sportsbetting.com to return the player's deposits of $800. SBR's position is that the sportsbook should not benefit from the player's actions.
The Sportsbetting.com family of books currently has a rule stating that only one sportsbook within the book's family can be utilized. SBR will address the secondary issue of if the sportsbook had this rule in place when the player made these deposits. He won $6,400 in wagers that were not honored. Under normal circumstances a sports betting company with multiple brands is expected to honor all wagers before identifying a player it does not want to service at its sportsbooks.

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4/27/2009 11:45 AM
betPhoenix (SBR rating B) tells SBR they are doing book-to-book transfers with Matchbook (SBR rating A). betPhoenix says players must call in to make the request and may move their balance to and from betPhoenix. Incoming funds will have a two time rollover requirement. Matchbook has a one time play-through requirement on incoming funds.

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4/24/2009 11:06 PM

SCAM sportsbook Houstonbet (SBR rating F) adds new website VietnameseSportsbook.com
Houstonbet, which is soliciting deposits from Vietnamese speaking bettors, has added a new website, VietnameseSportsbook.com. The original website, Houstonbet.com is hosted at Evo Data Processing, the service provider known for owning stiff sportsbook, Lazerwager (SBR rating F).

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4/22/2009 01:23 PM
SBG Global (SBR rating D-) cancels futures wagers on Formula 1 World Championships
Three players wrote SBR with similar complaints. Each player had wagered on Jenson Button to win the Formula 1 World Championship at the odds of 70:1. At the time these wagers were placed the betting market, including Bookmaker (SBR rating A+),The Greek (SBR rating A+) and betfair (SBR rating A+), was offering similar betting odds. SBG waited until Jenson Button won the first two Formula 1 races, voided the wagers, and offered to reinstate the bets at 10:1. SBG is wrongly applying the "gross or obvious error" rule to these bets. The line was not offered in error. SBGglobal bettors are victim of outright theft. This sportsbook has a long history of cheating players. SBG management would not discuss the cancellations with SBR.

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4/21/2009 05:35 PM
888Viet & Shengyhidc enter the SBR Rating Guide at B. Both sportsbooks were created by First Fidelity, parent company of YouWager (SBR rating B), after the Vietbet Group ended its partnership and moved its Asian-facing business. The sportsbooks cater to bettors who speak Vietnamese and Chinese.

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4/20/2009 02:18 PM
bet911 upgraded from D to D+

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4/14/2009 09:56 PM

GoldVictory (SBR rating D-) removes most sports markets
The no-pay sportsbook has removed all daily betting options, including soccer, with the exception of snooker. Players should continue to pursue their funds and document current balances with account screenshots. SBR has received no-pay complaints from players owed since February. Gold Victory complaints total approximately $40,000. In March the sportsbook made a cryptic statement (below) suggesting the company was dealing with ownership issues or possibly attempting to sell to another bookmaker.

GoldVictory 3/31/09:

Kindly note that goldVictory will be in position to supply specific information in the coming days. During this stage any information may be used on forums to cause further alarm which is unnecessary. goldVictory assured each client that all payments will be processed according to the order they where received and that all payments will be processed without any exception. goldVictory is sorry for the delay and for the trouble that may caused to SBR but at this stage it is inevitable.

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4/12/2009 07:12 PM

10bet (SBR rating C) continues to have problems offering erroneous lines
10bet blamed a loss of internet connection in its office for taking wagers on outdated lines in live snooker betting. Line management states they needed to change the wagers to reflect the updated game status but could not. Live betting errors are not uncommon due to high volume of opening and closing of markets within an event. 10bet states the payout on the line was roughly four times higher than it should have been.

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4/11/2009 01:47 PM

SCAM Alert: New fraud sportsbook Houstonbet targets Vietnamese-speaking players
Houstonbet is a fly-by-night sportsbook using customer lists stolen by former employees at legitimate sportsbooks to target Vietnamese-speaking bettors. They offer large bonuses without the intention of paying winners. One player won $19,000 and was denied his withdrawal before his winnings were confiscated. Houstonbet stated the winning bets were invalid because he used more than one computer IP address. Houstonbet does not have rules restricting computer usage by the player and has not cited any other player violations.

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4/6/2009 12:06 AM

SCAM Alert: bet506 Sportsbook enters the SBR rating Guide at F
bet506 shares phone numbers with multiple sportsbooks in the EZ Sports Group. The sportsbook recently launched an email marketing campaign offering 25% bonuses and free half point promotions. Players are advised to avoid bet506 and affiliated sportsbooks.

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4/5/2009 10:31 PM
bet506 - SBR initiates rating coverage at F

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4/4/2009 07:42 PM
SBR Forum Posters' poll: Top 5 Sportsbooks - March 2009
During the month of March posters were asked to list their Top 3 Sportsbooks. Six points were awarded for the first choice, four points for second place and three points for third. Only voters with 25 or more posts were counted in the final tally. Congratulations to the Top 5 point earners including betJamaica (SBR rating A+) which took over the top position from Matchbook (SBR rating A). This was SBR's first poster's poll of 2009 (August 2008 results).

1. betJamaica 251 total points
2. TheGreek Sportsbook 217 total points
3. 5Dimes 181 total points
4. Matchbook 159 total points
5. Pinnacle Sports 148 total points
Complete Results

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4/3/2009 10:47 AM
betMet - SBR initiates rating coverage at C

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3/29/2009 09:42 PM
Gold Victory (SBR rating D+) states it is unable to fill four week-old withdrawal requests. SBR has been contacted by 14 players concerned that they have not yet been paid by GoldVictory.com. Five of these players submitted withdrawal requests in the first few days of March. The second group emailed SBR complaining that they have not received information on withdrawal requests submitted mid-March. GoldVictory.com lists payout times at 48 hours for Neteller and Moneybookers, the e-wallet methods used by all who submitted complaints. Alternate payout methods have not been offered. SBR has contacted Gold Victory multiple times this month but the book has not addressed its current issues as it has in the past. Gold Victory told some players via email that a "backlog" in withdrawal requests was the reason behind the delay. The vague response leaves players wondering if some type of administrative action is delaying the processing of payment or it the sportsbook simply does not have the funds in its e-wallets. Moneybookers and Neteller can be normally be processed instantly by books servicing only non-US players. The sum of money owed to these players is over 15,000 euros. GoldVictory also owns Martial Arts betting site, Kickbets (SBR rating D+).

Gold Victory's standard response to players:
Thank you for your email. Please note that at the moment we are still caught up with a backlog of requests, which we are trying to process as soon as possible. We will inform you via email when your payment has been released. Thank you for your understanding in this matter.
SBRforum: GoldVictory Discussion

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3/28/2009 03:44 PM
Players report betUS and Tout collaborating on Scam: SBR investigates
Sportsbettingchamp.com, a website promoting pro capper, John Morrison and the "John Morrison Chase betting System”, is working with betUS (SBR rating C-) to scam players.

How the scam works: When players sign up with betUS through the Sportsbettingchamp.com website, betUS identifies that player as a “Chase system” referral. When that player wants to make a play released by the tout, betUS deals a unique, higher-priced line on that game for that specific player. It is similar to a grocery store changing price tags after they find out what you were sent to purchase.

For example, on March 23, 2009, the “Chase system” told the players to bet on the Los Angeles Clippers. betUS and most books were offering a spread of +15 for this game. Most betUS players, including those referred to betUS through other professional handicapper websites received the fair line of +15. Players who were referred to betUS from the Sportsbettingchamp's website were offered a line of +13.5.

Other recent examples of dealing inflated lines only to the tout’s subscribers include:
March 7, 2009: Golden State Warriors +6 (vs +8)
March 3, 2009: Toronto Raptors +6.5 (vs +8)
March 1, 2009: Toronto Raptors +4.5 (vs +6)
February 24, 2009: Charlotte Hornets +5.5 (vs +7)

In every case, the alternate line is only on games released by the tout, and always hurts the player following paying for the pick. The betUs customer essentially pays much more than he or she realizes. betUS’s tactic of moving the line against these players means that instead of charging the normal -110 for these wagers, betUS is effectively charging these players -140 – four times the usual bookmaker commission.

Players are advised to use caution following any tout that suggests you use a particular sportsbook. SBR has received many complaints over the years involving touts that gain the bettor's confidence before taking part in various sportsbook scams.

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3/26/2009 12:31 PM
betJoint (SBR rating C) players moved to Bookmaker (SBR rating A+). Players can log into their account at Bookmaker.com with their normal betJoint user ID and password. Bookmaker management tells SBR they expect to have the betJoint website working on their servers shortly. Condition of Bookmaker taking over betJoint player balances is a 3 time play-through (rollover) of player funds.

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3/24/2009 12:21 PM
Shortly after SBR's report earlier this month, 24SportsWeb (SBR rating C-) paid player in full via sportsbook transfer to betCRIS (SBR rating A+). The player was owed $6,000 for eight weeks.

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3/23/2009 10:38 AM
bwin (SBR rating C-) agrees to credit 2nd player for canceled wager
The sportsbook credited the player in the form of a bonus and did not credit all players for winning wagers that were placed after the scheduled start time yet before the game began. These bettors should continue to write to SBR. Any bwin players who have a losing wager that was placed even one minute after the book's listed post time, are also encouraged to contact SBR.

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3/21/2009 11:25 PM

New bwin (SBR rating C) player reports canceled bet after win; bwin cites bet being placed three minutes after post time

Player: I have read about your follow-up in a case with a cancelled NBA wager with Bwin, and I am in a similar situation. On the third of march, I placed a wager on Jazz-Raptors for the 1st half total, at 17.33 CET. The ticket nr is 1PTBL1L5EX. The ticket should be a winner, but Bwin cancelled, claiming that it was placed too late, and the game had started at 17.30. But I know Pinnacle had this line open even two minutes after I placed the Bwin bet. I wrote to Bwin two times, complaining, but they wouldn't honour the wager. They actually first graded it as a winner, then they cancelled long after. I can't remember exactly how long, but no less than 6 hours, maybe more. I remember logging in to my account the day after the bet had been settled, and wondering about my balance. I checked my statement, and found that they had altered the ticket, changing it from a winner to a cancelled ticket. I hope you can help me in this case, as it seems you have been able to help another player in the same sort of situation.

Previous complaint, reported 3/17/2009, resolved with credit for player's winning bets.

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3/17/2009 09:41 AM

bwin (SBR rating C) refuses to refund confiscated NBA wager winnings (3/12/09 report). During further discussion bwin changed its reason for canceling the bets from an "obvious line error" to leaving the game on the board after scheduled post time. bwin stated the player placed his wagers between one and five minutes after the game was scheduled to start. Canceling a winning wager after the game due to the fact that the sportsbook left the line up a few extra minutes is unacceptable. The practice allows the sportsbook to take wagers the player does not have a chance of winning. More importanly, SBR has shown bwin management that the game did not start until 8 minutes after the hour (NBA odds history) which is common in the NBA. bwin owes this player funds for his winning wager. The sportsbooks rating is currently under review. Players are encouraged to report all wager grading issues to SportsbookReview.com.

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3/16/2009 10:37 PM
betDOS enters SBR rating guide at D-
betDos is serviced by "Max," who formerly hosted and serviced scam sportsbooks Atlantisbets and DunHillCasino, and owned and operated betBones and Premiumbettor. Max now uses his resources to service new sportsbooks--one being betFirstClass (SBR rating D). betFirstClass ownership was unaware of betDos but the sportsbooks share the same IP address and database server. A username from one of the sportsbooks will also work on the other book's website. betDos has not yet answered SBR's inquiries. As with all new turnkey sportsbooks, betDos should be avoided.

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3/14/2009 02:06 PM
724Sports (SBR rating C) email not functioning. Players should use email of parent company betHorizon (SBR rating B-) customerservice@bethorizon.com.

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3/14/2009 12:53 PM
betMania upgraded from C to C+

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3/12/2009 11:31 PM
Bwin (SBR rating C) cancels player's winning wager; wrongly cites "obvious error" rule
SBR's NBA Odds history shows the line was not far from market value and shuold not have been canceled as an error. It is not uncommon for the sportsbook to make wagering and account errors. Poor customer service on the makes it extremely difficult for players to address bwin disputes. Bwin management routinely works with SBR when inquries are brought to their attention. The player's funds are expected to be returned to him.

On Sunday I placed a couple of bets on the NBA match between Orlando and Boston. I heard some news that Boston were resting Rondo and bwin were slow reacting to this news. The bets in bwin were on Orlando +4 and on the moneyline at 2.55. These odds and handicap had been the same all day long and most bookies had +4 or +3.5 orlando and I have bets in other bookies to prove it. By the time it started Orlando were still +2 so not vastly different from what i bet.
I noticed the next day that they had cancelled my wagers. They failed to send me an email telling me. When I enquired asking why they had voided my bets, I got some garbage about "an input error" along with a copy of their rules saying they are allowed to void such errors. This was no input error as they claim and was simply a standard move on team news that happens most days. I find their decision to void my bets grossly unfair.

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3/9/2009 07:48 PM
Q: Hi, Do you know any place I can see reviews on betting sytems? thanks

A: SBRforum's Justin7 answers this question and more in this video about systems and buying handicapper picks.

More discussion and theories: Handicapper Think Tank

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3/8/2009 11:47 PM

New SportsbookUSA (SBR rating F) victims learn they will likely not be paid
SBR continues to receive requests for help from players who are unaware that the sportsbook has owed other players for years. SportsbookUSA is owned by Futurebet Gaming which closed many of its hosted sportsbook brands, stiffing players and business partners in the process. A select few of the brands, namely D- rated betOnUSA and Oddsmaker, are now more than deposit-only sportsbooks. The two sportsbooks partnered with Futurebet in late 2007 shortly after it began shedding debt by stiffing sportsbook website owners it serviced. It then changed its official company name to Igaming Software.

SportsbookUSA player: I came across your contact info on a message board. I requested a withdrawal from sportsbookusa.com about a month ago and am getting no response and phone # appears to be disconnected. I have a cousin who works in the industry and he had told me quite awhile back that they were legit. I am concerened now though. Can you help?

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3/7/2009 11:57 PM
CrystalCasino enters the SBR Rating Guide at D-. The sportsbook is a sister site of betOnUSA (SBR rating D-) and hosted by Futurebet.

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3/6/2009 09:30 PM
betEpic - SBR initiates rating coverage at C-

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3/6/2009 08:56 PM

betEpic enters the SBR Rating Guide at C-. betEpic is operated and hosted by WagerWeb (SBR rating C). Epic is currently one of three sportsbooks operated by Costa Rica-based Wagerweb. The sportsbooks use ASI software. | Wagerweb

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3/5/2009 03:42 PM
SBR confirms nearly $30,000 in payment to Las Palmas Group (SBR rating C-) users
The sportsbook, which has owed some bettors since November, tells SBR it will send funds to other owed users this week and early next. Players who have a pending withdrawal are invited to report its status to SportsbookReview.

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3/4/2009 10:25 PM
bet911 (SBR rating D) pays player who was owed $1,750 since January, 2008. As was the case last May, bet911 stated it was under new management and would pay this player. Today, bet911 provided the player with payment details. Barring further issue receiving payment, SBR considers this case closed. There are currently no other open disputes or claims against bet911. SBR encourages all bet911 players to report feedback.

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3/3/2009 09:56 PM
bet911 upgraded from D- to D

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2/28/2009 08:42 PM
Fiestabet (SBR rating C-) player confirms receiving payment of winnings that were initially confiscated. Last week SBR reported on a player's complaint, submitted on February 3rd, that the bulk of his winnings were taken after he was found to be betting the same plays as a friend and fellow Fiestabet user. Fiestabet changed its stance February 19th and agreed to process the original withdrawal requests, which were executed this week. Fiestabet Sportsbook's rating has been raised from D+ to C-.

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2/26/2009 10:54 PM
betUSA downgraded from B- to C+

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2/26/2009 10:49 PM

betUSA downgraded from B- to C+
The sportbsook shares some of its processing with the Sportsbook.com group, which hosts betUSA. betUSA management has been able to make alternate arrangements for players after checks have bounced and players complain of two month wait time. Sportsbook.com (SBR rating D-) players report over 40 bounced checks in 2009. Other players report a five month wait for funds.

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2/22/2009 08:20 PM
bet911 (SBR rating D-) pays player $1040 requested 14 months ago. The player has finally been paid in full. SBR is seeking confirmation from other owed players that they were also paid before reassessing bet911.

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2/19/2009 10:26 PM
betGolf - SBR initiates rating coverage at D-

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2/19/2009 10:03 PM

betGolf enters the SBR rating Guide at D-. betGolf is part of slow-paying Costa Rica-based sportsbook group, GoTo Entertainment. SBR verified a $500 payment to an owed player from GoTo's Enterbet (SBR rating D-) last week.

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2/18/2009 06:00 PM
IGsports (not rated) player bonus complaint
The sportsbook invited new players to wager on five spread bets risking a minimum £20 in an effort to obtain a £100 free-play on a live soccer match. The player fulfilled the requirements but was denied his free-play. IG Sport did not offer a valid reason for denying funds but cited "higher than expected demand" suggesting it did not want to keep its side of the bargain due to it being a poor investment. SBR continues to speak with the UK-based spread betting company. IGsport is a sister bookmaker of Extrabet.com and Binarybet.com.

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2/17/2009 12:47 PM
GamblersPalace agrees to pay player for confiscated winnings of $117
The sportsbook agrees to pay $117, in addition to the $120 in winnings already collected by the player. The book kept a portion of the players winnings, which were not won with the bonus, when he cashed out. GamblersPalace acknowledges that its stated rules need to be changed in order to prohibit the withdrawing of winnings when the player chooses to take a payout before meeting the betting requirements. SBR has suggested different policies for this situation such as not allowing players to withdraw early, and prohibiting the withdrawal of funds actually won by the bonus.

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2/17/2009 12:05 PM
Las Palmas Sportsbook Group (Horizon 20) states they are unable to pay large balance holders until the first week of March. LasPalmas (SBR rating C-) blames the delay on frozen funds that are scheduled to be released from the bank on March 2nd. Some players have requested their funds as much as seven weeks ago. Sister sportsbook betToucan entered the SBR Rating Guide today at C-.

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2/17/2009 06:27 AM
betToucan - SBR initiates rating coverage at C-

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2/15/2009 10:56 PM
bet911 (SBR rating D-) states it will pay players, two who were owed since early 2007 and 2008. The sportsbook blames its payout issues on poor investments by its company and states it has recently been able to liquify assets. bet911 also states it has already paid one player who was attempting to collect his funds through installments. SBR will monitor payouts and adjust bet911's rating accordingly. Players who are owed are asked to contact SportsbookReview immediately.

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2/15/2009 03:42 PM
bet365 downgraded from B+ to B

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2/12/2009 11:42 PM
Baseball analyst Willie Bee grades his 2008 preseason predictions
Willie Bee: Later this week those four little words baseball fans and bettors love to hear will be uttered: Pitchers and catchers report. Before SBR baseball analyst Willie Bee starts diving into this year's projections for each of the 30 MLB clubs, he's taken a look back at the 2008 season projections and how well, or poorly, they turned out. Reviews of each of the six divisions can be found on the following pages: AL EAST ... NL EAST ... AL CENTRAL ... NL CENTRAL ... AL WEST ... NL WEST

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2/10/2009 11:18 PM

DimeLine Sportsbook (SBR rating C-) agrees to pay all players for canceled Denver Nuggets wager. The book incorrectly applied a rule meant for changes in game date or venue to a Spurs player injury. DLS will remain under review as SBR speaks with management to verify that the sportsbook policy is to never cancel a wager unless there is an obvious human error with a posted line. All players who question a canceled bet are encouraged to write to Help@SportsbookReview.com.
Update 2/11/2009 6:18:18 PM
Dimeline Sportsbook confirms it will not cancel any wagers due to player injury on team sports or valid odds changes. Management also tells SBR it will clarify the vague rule that lead to the error by its staff. The rule should apply to the time and place of the event.

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2/8/2009 11:20 PM
DimeLine Sportsbook (SBR rating C-) cancels bet "because of injury"
On February 3rd DimeLine Sportsbook canceled a wager on the Denver Nuggets -6 versus the San Antonio Spurs because of an injury report that caused the line to change. The spread jumped across all sportsbooks to as high as -13. Dimeline customer service cited an error as reason for canceling the bet. The player rightfully argues that his bet was canceled unfairly. The bet was not void because it was placed on an erroneous line but because he had a good position on a play before information was known that would change the odds across the betting market. SBR to contact DLS management. | Forum discussion

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2/8/2009 12:15 AM
On 1/23/2009 SBR reported that a betEd (SBR rating C+) player's winnings were removed from his account due to a deposit rule stating that the eCheck deposit must come from a checking account in the player's name. The player deposited using a checking account belonging to his father, who authorized the transaction. The policy is not unusual but failing to prevent the deposit from being processed is. betEd collected the deposit and cited the rule only after a winning run of nearly $7,000. In last month's report SBR asked if players had deposited in this matter, lost their funds, and not received a refund. One player claims this was the case years earlier, despite the rule being present on the website. Earliest archived rules pages show it was in print in late 2005. betEd management also confirmed that the player's funds were at risk since the sportsbook does not audit deposits that are lost. SBR's position is that betEd should pay the player due to the fact that his funds were in play without the possibility of a return on his investment. betEd has refused to pay the player. SBR remains in communication with betEd on the matter as well as other lesser complaints. betEd was downgraded from B- to C+ on February 6th. | Dispute details and discussion

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2/6/2009 05:52 PM
betEd downgraded from B- to C+

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2/2/2009 07:27 PM

A player deposited at betfred (SBR rating B-). He made wagers in an attempt to earn a freeplay. The player was awarded the £50 freeplay promotion and won £1000 as a result.

bet £10 or more (excluding free bets) on your NEXT five bets (bets 2, 3 ,4 ,5 & 6) and you will receive an extra £50 free bet. Please note that all 5 individual bets must be £10 or more and placed on different selections in order to qualify for the second part of the free bet offer. Void bets do not qualify

betFred then determined that the player did not qualify for the freeplay, because one of the player's prior bets was "non-qualifying" for the bonus. betFred stated that the freeplay was awarded in error and that it overlooked that one of the wagers was the same as a wager already placed. The sportsbook removed the freeplay winnings from the player's account and has refused to speak with SBR on the matter. The player had the funds available to make the same play on his own.

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1/31/2009 11:36 PM
Super Bowl line hovering on 6.5
SBRlines.com showed the Pittsburgh Steelers favored by 6.5 to 7 since the line opened. The line started at 7 at TheGreek (SBR rating A+) and Pinnacle (SBR rating A+), and was briefly available at 7.5 (-115) for Cardinal Backers at Bookmaker (SBR rating A+). Players monitoring SBRlines saw the majority of the sportsbooks dance between 6.5 and 7 over the last two weeks. Many Arizona Cardinal bettors are waiting until game day for a chance at a more appealing price on a +7. There are a few sportsbooks offering 7 now for those players looking to lock in on the half point with a slightly higher price tag. Watch live betting odds at SBRlines.com.

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1/30/2009 11:09 PM

Numerous Sportingbet (SBR rating D+) complaints received
SBR has received 12 Sportingbet complaints from players showing that the sportsbook will not honor earned bonuses. Recipients of this promotion were targeted directly by Sportingbet. Sportingbet has told some of these players that they do not fit the profile of the player the book wants and will not receive their deposit incentive. Sportingbet-owned gaming site, Superbahis (SBR rating D+), has refused to honor its cashback poker program to a player owed 250 Euros. A Sportingbet horse bettor is owed a £100 horse wagering refund due to horse-falling promotion. Sportingbet has refused to credit the bonus citing "unusual betting patterns." Sportingbet players have also complained that the book has refused to grade soccer matches, citing an investigation of the outcome. SBR has confirmed that investigations by league governing bodies do not exist. Sportingbet rules support the players' claims that these wagers should have been graded months ago. Sportingbet is encouraging these bettors to allow the winning wagers to be graded as no-action so refunds can be applied. Sportingbet will not estimate when the wagers may be graded. The former owner of Sportsbook.com (SBR rating D-) is no longer responding to SBR's inquries on behalf of players.

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1/30/2009 09:47 PM
betUK, MiaPuesta, and Superbahis downgraded from C- to D+

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1/26/2009 06:54 PM
WagerWeb (SBR rating C) continues to rough up veteran bettors
Last year SBR received multiple complaints from "sharp players" that the sportsbook was confiscating funds in the amount of free-play bonus losses, when deciding it no longer wants to take the players' wagers. In March of 2008 WagerWeb agreed not to confiscate cash in the amount of losing freeplays and refunded users for the debits. This month WagerWeb has declined service to a player, after giving him a reload freeplay bonus. The free-play was lost but WagerWeb reverted to old policy, telling the player he would have to pay it back from his cash balance. Since sharing his complaint on the SBR posting forum, WagerWeb has lessened the punishment to a debit of only part of the free-play amount. SBR will again insist that WagerWeb agrees not to arbitrarily charge players for taking part in promotions and request that this player be paid in full.

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1/24/2009 01:58 PM
DailyDime enters the SBR rating guide at D-
DailyDime.com is hosted and serviced, with the same website IP address and company license as AceCity (SBR rating D) and Oddsmaker (SBR rating D), by Futurebet. The Futurebet flagship sportsbook prior to partnering with Oddsmaker and betOnUSA (SBR rating D-) was SportsbookUSA (SBR rating F). SportsbookUSA has stole hundreds of thousands, if not over a million, from its players. SBR still gets at least one email a week from new SportsbookUSA players who are asking for help collecting winnings. Players should avoid all affiliated sportsbook brands.

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1/23/2009 10:22 PM
betEd (SBR rating B-) player makes $6,931 mistake
The player made an eCheck deposit for $50 using a bank account owned by his father, who he lives with. In two weeks time the player turned the deposit into a balance of $6,931. After requesting a withdrawal for his winnings, betEd reviewed the account and found the source of the deposit to be his father's checking account.

I looked at my account today and they have completely zeroed out all of my winnings, I went from having over $6900 and now I HAVE A $0 balance!!!! Their accounts mngr emailed me stating that my transactions were not valid and violated their terms and conditions. He stated that my email was invalid, which it's not, it's just not my primary email address. He also wrote, Per these clear and serious violations, your account has been closed and the deposit refunded to the actual bank account holder. Now I try to log in, and my account doesn't even exist!!!!!!! I earned that money, or won that money fair and square and if they would take the time to cooperate with me, and speak with myself and my parents, they would know that everything was authorized.

The player points out that the $50 eCheck deposit was accepted and eligible to be lost. Unlike eChecks, credit card purchases are normally declined if the name on the card is not identical to the name on the user account. betEd cites rule 14 which states "For security purposes, your bank account information must match the information supplied during your initial registration." If any players have made a deposit with a third party checking account, before subsequently losing their funds, they should be sure to contact betEd for a refund. Players are reminded to read all rules carefully before depositing with a sportsbook. | Player discussion

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1/22/2009 12:16 PM
TradebetX (SBR rating C+) tells SBR that the betting exchange released payment to one of the owed players in early December but there may have been a problem with processing or check delivery. TradebetX assures the player they will process a new withdrawal after waiting 10 days for the check cancellation process. TradebetX blames the poor line of communication on listing a faulty email address on its website and is now asking players to use sister site, TradeSports, email Help@TradeSports.com. Following yesterday's report, three TradeSports users confirmed timely withdrawals. No new complaints have been received.

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1/21/2009 07:41 PM
Two players waiting for over $35,000 from TradebetX (SBR rating C+)
TradebetX, along with TradeSports (SBR rating C+) closed Friday, November 28th. betting markets were closed on November 21st. The betting exchange websites stated that all players who did not request funds by November 28th would be contacted via email to arrange payment. Both players state they have sent numerous emails without a response in return. Players waiting for payment, or players who have had success redeeming funds, are asked to contact SBR. SBR is attempting to reach management on behalf of these players. TradeSports Inc. does not offer a working phone line.

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1/16/2009 11:51 PM
SBR mailbag:
Player: Hello SBR, I see on betPTS.com you rate them a A+. I cant find anything about them in the sbr rating guide. Is this book safe? Will they pay me if I win big? - JF
Hello JF,
No. This is not an A+ rated sportsbook, but a blacklisted sister sportsbook of the defunct LazerWager (SBR rating F). LazerWager began stiffing players in March of 2008. The faked SBR endorsement below is used by the sportsbook to fool its visitors. PTS pretends to quote SBR using a review written for The Greek (SBR rating A+).

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1/15/2009 11:09 PM
GoToCasino (SBR rating D) player confirms receiving portion of his withdrawal today
Player: I actually got $950 today. Jan 15th. They still owe me $5880. They do this to me every time but like I said I always end up loosing all the funds in my account, I am so disgusted that I don't feel like gambling I would rather clean toiletes. The only way I got this money because I would call every hour on the hour for 10 days and harass the staff to make sure they pay me.
SBR advises all players waiting for delinquent payments to avoid wagering other funds in the account. A slow-paying sportsbook will pay a player who is betting last since it still has a chance at winning the bettor's funds.

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1/12/2009 11:06 PM

Players at scam sportsbook SportsbookUSA (SBR rating F) giving up on funds
Frustration has taken its toll on many players at Futurebet-owned SportsbookUSA. Although the sportbook continues to offer customer service for active players and bonuses for new players, it will not service players requesting funds. Customer Support simply apologizes saying they do not have a timeline for when money will be available. Futurebet is a business partner of betOnUSA (SBR rating D-) and Oddsmaker (SBR rating D-). These sportsbooks should also be avoided at all costs.

Player: They now owe me over $9K. Tried to get my $3,818 for over two years now. Just cancelled it and have been playing with the money. Unfortunately winning! What should I do, anything? I feel like my hands are tied, should I just quit trying?

Player: I have been waiting on a payout to my neteller account of £1,681.22 (British pounds) since 12th April 2008!! All customer service say is that it is pending, being worked on by the accounts department, sorry for the delay blah blah blah. Any help would be greatly appreciated. Thank you

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1/11/2009 11:14 PM
Beware of bet911 (SBR rating D-) offers
The slow-paying sportsbook is offering 30% cash bonuses along with other discount offerings such -105 reduced juice specials and free half point Tuesdays. Players should avoid all questionable and unproven sportsbooks, especially those marketing overly generous promotions this time of year. As football comes to a close many players will be requesting payouts and testing the financial strength of these sportsbooks. Many sportsbooks will market these offers irresponsibly, knowing that if the ball does not bounce in their favor, players will not be paid. bet911 has already shown they can not fulfill payout requests of large winners.

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1/8/2009 04:02 PM
betTrojan (SBR rating C-) player receives payment of $4,311 winnings. The sportsbook initially took the funds because the player bet on betting odds that it was about to change. Payment concludes the complaint originally reported on 1/2/2009.

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1/7/2009 11:13 PM
SBRforum Team Capping Contest Winner: Team Cosa Nostra
Cosa Nostra, made up of SBR posters Nicky Santoro, onthewhat, Deuce, and TSoprano, beat 23 other capping squads in a month-long battle. Advantage bettor Nicky Santoro, led the team to victory making 510 picks netting +52 units by himself. | Open Contest: NBA On The Money

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1/6/2009 11:54 AM
Two On-LineSportsbook (SBR rating D-) players file new payout complaints
The sportsbook told users that it is waiting for access to player-deposited funds collected by credit card processors. Blaming third parties for not having access to funds is a common excuse and one used by stiff sportsbooks LazerWager (SBR rating F) and betCascade (SBR rating F). However, GoTo Entertainment sportsbooks commonly puts large winners on payment plans. Players are hopeful the book will get through these latest issues and begin to make payments. The two players have requested over $3,000 and have balances of over $15,000 combined.

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1/5/2009 11:46 PM
Owner of Apex Sportsbook (SBR rating F) scam building new sportsbook, betPinoy
The new website, which is part of the bet33 operation that was built on the stolen funds of Apex Sportsbook players, states that it's "The most trusted sports betting site in the Philippines." betPinoy is not in the Philippines nor is the incomplete website known by people in the Philippines. The website will likely be used to target specific players on customer lists by phone.

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1/3/2009 11:07 PM
HawaiiCasino enters SBR Rating Guide at D-
HawaiiCasino is the fifth Goto Entertainment sportsbook to enter the SBR rating Guide within the last two months. The group is developing many new websites in an effort to allow its staff and marketers to better target players in specific locations. The Costa Rican-based operation is currently slow-paying multiple large winners.

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1/2/2009 02:24 AM
betTrojan & TopCat Sportsbook downgraded from C to C-

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1/2/2009 01:44 AM

betTrojan (SBR rating C) confiscates winnings, citing betting soft lines; later agrees to pay
betTrojan emailed the player stating he was warned last Saturday, via an account log-in message, that if he bet on lines that were changing throughout the betting market but have yet to change at Trojan, (soft lines, also subjectively referred to as playing steam) his winnings would be void. The sportsbook claims the bettor continued to bet in this fashion before it retroactively deleted all account winnings.

Hello, The basic description of the story is that I was apparently warned around December 25th or 26th that I was "playing moves and if I continued my deposit would be returned to me." On December 27th, I was attempting to place a wager but could not because my account balance was $0. I looked at my account history and saw that my original deposit amout had been withdrawn back to me and, to my complete surprise, I noticed a deduction of $4,311.88 with the description: "ZERO OUT, PLAYED MOVES AND WAS WARNED HE WOULD RECEIVE HIS DEPOSIT AMOUNT AND CLOSED ACCOUNT." At the time, I was with them for only about a week and up a little more than $4,300

The player shared his complaint on the SBR forum before being offered half of his $4,311 winnings as a compromise. SBR has stated to the player and the sportsbook that anything less than payment of full winnings is blatant theft. Sportsbooks are welcome to limit and deny wagers to all players but cannot justly punish, fine, or confiscate funds from legitimate finalized betting contracts. The player wrote to SBR today saying the sportsbook has agreed to pay in full next week. Failure to pay winnings combined with problems updating lines may be a warning sign regarding a book's overall health. SBR will update this dispute report next week or sooner if the bettor receives payment.

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12/31/2008 02:08 AM
SBRforum's Justin7 takes a look at the January 3rd NFC Wild Card match-up between the Atlanta Falcons and the Arizona Cardinals:

For more game previews look for the video icon link next to each match-up on SBRlines .

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12/29/2008 11:36 PM
SBRforum's Justin7 previews the January 3rd Wild Card match-up between the San Diego Chargers and Indianapolis Colts | watch
For more game previews click the video icon link next to each match-up on www.SBRlines.com .

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12/27/2008 10:19 AM
Sportsbook.com (SBR rating D-) to no-action if-win wagers on same game
A player complained that his $28,000 account was frozen after a payout request. Sportsbook.com was reviewing his wager history. The player explained that he made numerous if-win wagers on the same game giving him an unfair advantage. He and Sportsbook.com have agreed the best solution was to cancel all wagers made in that manner. Sportsbook.com states that all players who made if-win bets on the same game will have their wagers canceled and that balances will be adjusted this weekend. Players who made losing same-game if-win wagers should verify that they received a credit adjustment for those losses.

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12/24/2008 02:55 PM
Veteran B rated sportsbook to be acquired shortly. Sources tell SBR a deal is near completion and its users will be informed shortly. Players in this sportsbook can expect a similar betting experience and interface after accounts are imported.

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12/21/2008 11:32 PM
bet911 (SBR rating D-) $10,000 winner reported initial success with a $1,000 installment plan that began in October, but the sportsbook failed to pay over the last month. The player first complained in June that bet911 was unable to pay $10,000 without explanation. Owed 911 players are concerned that their chances to be paid will end with along with the busiest part of the year, football season.
Player: My contact does keep me informed. Apparently, money is tight. simple as that. At the moment i am hoping payments will begin again soon.

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12/20/2008 11:11 PM
Initial feedback from users of new sportsbook Evebet (not rated) negative
Players report poor customer service and an inability to engage in communication with the sportsbook. The most recent complaint comes from a player who wagered on a Mexican basketball game. Evebet canceled the player's bet one day after it won without explanation and has not replied to requests for details on why the bet was voided.

Player two: Dear Bill Dozer, I was advised to mail you about this case. I was betting with evebet.com less than 2 months. I would like you to know that their services are really the poorest I have ever met. Too much problems with withdrawals and stake dessisions. But real problem is that 5 days ago they locked my account and my $5100. They told me that I have some problems with credit card but I have never used any credit card with them only moneybookers. then I mailed to moneybookers and they checked my account and everything was normal with it. they mailed to evebet and explained them that there was no any problems with my account after what evebet mailed us that they will unlock my account as soon as possible. 2 days passed and account is still locked I can see my money in balance line but I can't withdraw or make any bets

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12/20/2008 02:57 PM
betUs upgraded from D+ to C-

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12/20/2008 12:20 AM
WorldWidebet added to the SBR rating guide at F. WorldWidebet.com is one of the many mass produced sportsbook brands from scam operation, Futurebet. Futurebet will use its white label program to target bettors who don't realize the new books are affiliated with the notorious scam artists. SBR will continue to search for new futurebet-serviced sportsbooks and immediately warn readers.

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12/17/2008 09:10 AM
10bet (SBR rating C) credits player 406.24 Euros for a wrongly canceled wager. The player reported to SBR that 10bet canceled multiple bets after the line moved in his favor. The sportsbook originally told the player and SBR that there was a gross obvious error with the two moneyline prices reversed. The player bet on Burscough who were playing against Redditch on November 29th. Any other players who made a canceled 10bet wager on this match are encouraged to contact SBR.

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12/16/2008 05:42 PM
Three unrelated betGun (SBR rating D+) players report confiscation of winnings as well as deposits. The sportsbook claims each account holder shares an IP address with another user. betGun justifies its action by simply stating that this is a "very serious rule violation." betGun has not cooperated with SBR or players when asked for wagering and account user history.

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12/13/2008 09:00 PM
New 10bet (SBR rating C) complaint of canceled wagers after line moves in player's favor

Player:

I placed 5 bets on (Redditch United vs Burscough - Full MoneyLine Burscough +340) odds from +340 to +320 10bet accepted more bets but lower odds. The payout % at 10bet was about 90% and the odds was in line with the market, but when the market started to move 10bet canceled all bets, saying that they had mistyped odds.

The sportsbook states they canceled the wager due to an error listing which team was home and which was visiting. 10bet "typing mistakes" have been costly to players in the past. The majority of negative feedback from 10bet users references some type of canceled bet or error in the way the wager was listed.

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12/12/2008 07:34 PM
BamaSportsbook enters SBR Rating Guide at D-
BamaSportsbook is the fourth Goto Entertainment sportsbook to enter the SBR rating Guide this month. The group is developing many new websites in an effort to allow its staff and marketers to better target players in specific states. The Costa Rican-based operation is currently slow-paying multiple large winners.

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12/10/2008 07:46 PM

betWay (SBR rating D-) still using bait-n-switch tactics with
A player made a deposit with betway in July of 2008. After wagering his free-play and making several more bets, the player attempted to cash out. betway confiscated his 40 Euros in winnings, claiming that the player abused a bonus. There is no indication that the player cheated. betway is not responding to SBR's most recent inquiries. | Previous betway reports

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12/8/2008 06:26 PM
betPhoenix (SBR rating B) moves from IQL sportsbook software to the ASI platform. The sportsbook expects to be inputting data and fine-tuning the software through the evening but states that tonight's lines are posted and players can access their accounts. Users with a problem or feedback on the new platform are invited to email SBR.

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11/28/2008 03:34 PM
Stryyke (not rated) players complain of voided winning wagers and slow-pay
Stryyke canceled a tennis wager in October citing a mistake on the listed wagering odds. The odds were not erroneous and the book has not offered to pay the bet at what it deems to be the correct market price. SBR will contact the sportsbook about this matter and about the company in general. SBR expects to complete a rating evaluation of Stryyke next week.
Player: This won and was correctly credited to my account. However, after requesting a payout on 24/11/2008 they sent me an email saying the payout was cancelled and this wager was being made void. At no point before or after the event in question did I receive any comunication from them about this happening, therefore I find it extremely dubious and unfair behaviour.

SBR will also inquire with Stryyke about a Moneybookers payout delay of one month. The sportsbook told the player that its Moneybookers account is unfunded. Stryyke has not offered a withdrawal by other means.
Player: They says that they have not funds in their moneybookers account and that they will sort this soon, but the same story for 1 month. I ask them to withdraw by bank transfer but they says its no need for that because I will not receive my funds faster. They also deducted money from my account so I can not withdraw via an alternate method.

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11/21/2008 07:58 PM

bwin (SBR rating C) poor communication costly to players
SBR routinely receives complaints from bwin players who have had their winnings or bonus confiscated and account closed without explanation. In most cases, bwin has taken just action against fraudulent players. In rare cases when the decision is questionable or the player has a valid wagering dispute, the bettor requires assistance escalating the matter to management. On November 16, a player bet on a halftime line of Gary Mawson (USA) - Kirk Shepherd (ENG) (2Way - Who will win?) Gary Mawson (USA) when Mawson was up 4-0, at odds of 1.1. Bwin canceled the bet without explanation after the event was finished. When SBR first contacted bwin, it stated that the wager was late after the line was supposed to be off the board. The player insisted that his wager was not past-posted and asked for proof. Bwin then admitted the wager was mistakenly canceled. SBR has advised bwin to open discussion with all players and allow each to respond to allegations of fraud, or change to a more manageable bonus program. | Player on frustration dealing with bwin customer support

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11/20/2008 01:27 PM
Oddsmaker (SBR rating D-) bonus scam costs another player $1,500. The player player placed parlays and striaght wagers when betting with his Oddsmaker try-us-out bonus money. A player has a parlay in his acount history will see his account set to zero when he eventually requests a payout. The sportsbook routinely allows players to make winning plays for months despite the fact that a parlay wager early in the account history will be reason to deny payout requets. The fine print regarding parlays is on the book's rules page and not supplied with the promotion. Oddsmaker previously told SBR they would honor winnings prior to when the first parlay wager was made, would add the rule to the correct website pages, and clarify the rule in its terms of service. The book has not made these changes and players continue to waste winning picks on an account that cannot yield a profit. Players who have added to their balance with deposited funds have also had winnings removed despite having their own funds at risk and enough deposited cash to cover the wager.

Oddsmakers.com sent me an email for a free $200 account which had no strings or restrictions. Over the months between baseball and football wagers, I built it up to $2,000, then lost some where I currenty have juslt under $1,500 sitting in a real money account. I wanted to request a $500 cashout as I was laid off from my job. When I talked with live chat requesting one, they said I couldn't have one since I didn't meet the so-called conditions of terms.
Now, when I went back to check my real money balance, they wiped it out completely showing 0 balance just because I asked for a PIN. Why didn't they wipe this out long, long, ago, why wait until I ask for a PIN over 8 months later?

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11/19/2008 07:14 PM
SouthernWagers (not rated) stalls player's $3,300 payment since October 6th. The player states he was solicited through the Rivals.com message board. The sportsbook wrote the player in mid October claiming he accidently sent his check to the wrong person.
Player: This book is a scam. The guy who runs it goes by the name of A***** . He strings you along for payment for days, weeks, and months on end. It's an individual bookie but I wanted to spread the word for other people who may be scammed by this bum. I am owed six thousand dollars and was promised payment since Sept. 30. My payment was once 3300 and has since gone up as he kept letting me bet.

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11/18/2008 01:31 PM
TradeSports (SBR rating C+) to close Friday, November 28th
The betting exchange cites difficulties with transferring funds, which impacts trading volume, as motivation for the decision. Unlike a sportsbook that can follow general markets to offer wagers, Tradesports relied on person to person activity similar to a pokerroom in order to offer a quality product.

We underestimated the difficulties that current and new customers would experience in funding accounts and partly as a result of this we have reluctantly decided to close TradeSports. While we are not hopeful that funding issues may dissipate soon, should they TradeSports will be back and it is therefore an imperative for us to effect and orderly and goodwill preserving closure for you all.

TradeSports will close all markets on November 21st. Players are expected to request a bank wire or check on November 28th.

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11/17/2008 11:38 PM
MySBRforum adds Handicapper ChatRoom
Meet other handicappers in your personal moderated chatroom to discuss the game. Visitors must be a member of the site owner's "handicapper team" in order to join the discussion. | MySBRforum
MySBR chatrooms will soon support live video feeds of available sporting events. Members are also encouraged to submit feedback for the newest edition of the MySBR betting Spreadsheet. 

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11/15/2008 09:44 PM
New sportsbook CashBox98 from owner of F rated sportsbook, bet33
CashBox98 is a new sportsbook from the owner of bet33 (SBR rating F), who previously owned and operated stiff sportsbook, Apex Sports (SBR rating F-). All players who inquire with SBR about any of the books on the growing list of bet33-related sites are told how the company was built on the stolen funds of Apex clients. Apex Sportsbook quit an SBR-monitored payment plan in June of 2004. Ownership began booking bets with credit players one month later and established this new operation late in 2005.

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11/12/2008 10:25 PM
Scam sportsbook betChance (SBR rating F) back in business
It was been three months since betChance was telling its players that it was insolvent and offering a settlement offer like the one below:

We have tried to contact you during the week to inform you about the money in your betchance betting Account. betchance Limited (betchance.com ) is closing and we are giving the following options to clients;
Option 1: To pay 30% of the total amount (betting account plus pending withdrawals) in the next two-three weeks.
Option 2: To pay the total amount you have in your betting account but divided in 15 months payments.
Please give us your reply as soon as possible, by email, or send us the phone number where we can contact you, in order to notify us of your decision.
When we’ll receive the option you choose, we will send an agreement by email, which has to be signed by both betchance and the client, and afterwards the payment will be processed. For any further information you require, do not hesitate to send us an email on info@betchance.comor contact us by telephone on 00356 21489941.

Regards, betchance Limited

The sportsbook is now advertising new bonuses and offering a full wagering menu. Some players report that betChance is still refusing to pay and pushing them to accept a settlement of 25% of their balance. It appears the sportsbook is marketing to Italian speaking players that may not be aware of the theft of bettors in other countries.

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11/11/2008 02:06 PM
Two additional players report being cheated by MySportsbook (SBR rating D-) when it canceled winning NBA in-game bets.

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11/9/2008 11:01 PM
RCSbet (not rated) player complains of being owed $5,450 for six months. The player states he was waiting for his funds since January 2008 and has won over $5,000 betting NCAA football in 2007. RCS appears to be a member of the scam group Futurebet. SBR intends to verify affiliation and initiate rating coverage shortly.

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11/8/2008 11:20 PM
MySportsbook (SBR rating D-) cancels live in-game NBA wagers after game ends
On November 6th, at the start of the 4th quarter of the NBA Warriors-Nuggets game, a player placed an "in-running" bet risking $1000 to win $833. The winning bet was canceled after the event. MySportsbook first claimed it was a past-posted play, but later blamed the cancellation on offering erroneous betting odds. The sportsbook refused to pay the player, reprice the bet at what it deemed to be a fair market payout, and has not shown why it considers the betting offer to be in error. MySportsbook.com is operated and hosted by parent sportsbook, Sportsbook.com (SBR rating D-).

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11/7/2008 10:49 PM
RevolutionaryPoker Sportsbook enters the SBR rating guide at F. RPS is the fourth member of scam sportsbook group, Futurebet to enter the blacklist in the last month. Futurebet is a scam sportsbook operation in Vancouver, Canada that has parented hundreds of slow-pay and no-pay sportsbooks. The group is known for robbing both players and its turnkey book owners while hiding behind different brand names like the ones listed here. Futurebet now calls itself iGamingSoftware a.k.a IGS. SBR received a payout complaint last month from a bettor owed $52,900 from SportsbookUSA (SBR rating F), formerly the operation's flagship brand. History shows it is unlikely the player will see any of his winnings or deposit.

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11/6/2008 08:52 PM

SBR Justin reports: betSuperior (SBR rating D+) player balance confiscation
On April 10th, an employee of betSuperior enticed a large bettor he knew from working at a previous sportsbook, with a credit line of $5000. The player lost this in the casino, and paid off his debt to the house. Over the following two weeks, the player made additional deposits totaling $8500. He made some sports wagers but most of his action was in the betSuperior casino. During that time, the player and the betSuperior account representative corresponded numerous times about the casino. The player's limits were raised to $500 per hand, and the rules were adjusted to reduce the house edge to be more comparable to that of blackjack on the Las Vegas Strip. The player gave Superior high volume play, some nights putting over $1 million in action. During that period, the sportsbook gave him multiple bonuses totaling approximately $18,000. One of these bonuses was a $5,000 credit that was applied with no deposit requirements. At the end of the week two the player went on a significant winning streak bringing his balance up to $120,000. The sportsbook then confiscated the balance. betSuperior management claimed that the sportsbook employee, who was managing the account and authorized to give bonuses, should not have applied these bonuses and that the player's balance would be reduced to zero as a result. betSuperior also claimed that the player and employee were in cahoots, and cheated at Blackjack by modifying the software. No proof of this claim was offered, despite SBR's offer to analyze the player hand history. betSuperior has since been rebranded as betSportsWeb (SBR rating D+).

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11/5/2008 06:33 PM
Bodog (SBR rating C+) tells SBR that maximum check processing time is down from 40 to 20 business days. Player feedback has reflected this over last few weeks. bettors with the ability to accept Neteller and other eWallets continue to report same day payouts.

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11/2/2008 12:13 AM
betOT - SBR initiates rating coverage at C

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11/2/2008 12:04 AM
betOT enters the SBR Rating Guide at C. betOT is the second betPhoenix-hosted turnkey sportsbook to be rated this week. Both betOT and Sports-1 (SBR rating C) use betPhoenix server hosting, facility, and software.

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11/1/2008 05:09 AM
New post-up sportsbook coming from owner of F rated sportsbook, bet33
999LuckyDay is a newly built sportsbook website from the owner of bet33, who previously operated stiff sportsbook, Apex Sportsbook (SBR rating F). bet33 ownership routinely argues that they and related books should be rated higher than F since it "has been over four years" since the last known player was stiffed. bet33, which was built on these stolen player funds, and its affiliated sportsbooks will remain blacklisted until ownership continues with payment plans initiated four years ago.

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10/30/2008 09:10 PM
PokerSouls enters the SBR rating guide at F. PokerSouls, also known as CasinoSouls, is one of the many mass produced sportsbooks from scam operation, Futurebet. Futurebet will use the different brands to target bettors who don't realize the new books are affiliated with the notorious rip-off artists. SBR will continue to search for new futurebet-serviced sportsbooks in an effort to warn players.

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10/29/2008 11:19 PM
Sports-1 enters the SBR Rating Guide at C. Sports-1 is a new sportsbook that uses the server hosting, facility. and software from betPhoenix (SBR rating B).

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10/28/2008 07:48 PM
bet1128 downgraded from C- to D+

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10/28/2008 07:42 PM
bet1128 (SBR rating D+) player complains the sportsbook confiscated his balance of over $37,000 Euros the week of August 24, 2008. He was one of five complaining players that won over $100,000 Euros combined betting on Olympic boxing round-robin parlays. bet1128 closed all the player accounts and seized all balances including deposits, claiming they were a betting syndicate. bet1128 does not claim the players exceeded the maximum stake per bet with multiple accounts, bet from the same location or at the same time, or exceeded the one-day maximum win amount of $150,000 Euros. Their sole explanation was:
"Our customer XXXXX YYYYY has been linked to a group of punter. It’s our right to protect ourselves against this kind of strategy, which is unfair and deemed as cheating by our terms and conditions. We are able to prove the link of these players and ready to show to the relevant body. We are looking forward to receive official request from all the person involved in the affair, in order to clarify our position as soon as possible."
bet1128 failed to provide valid reasons for their actions. The sportsbook states that an IBAS investigation is pending. bet1128's rules do not prohibit players from sharing wagering information. The player admits to knowing the other sports bettors and states he did not initiate or take part in an investigation with third party, IBAS.

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10/28/2008 07:17 PM
betBlackDog (SBR rating C) submits photos of backup server facility in Panama.

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10/27/2008 07:07 PM
betmania officially acquired by betPhoenix. betMania began using betPhoenix hosting and services in September with the intention of being moved under Phoenix ownership. The sportsbooks reported a drawn out legal process delaying the acquisition and leaving betmania players to wonder about the status of their book and its financial position. Phoenix tells SBR that betmania management will be retained and the sportsbook will operate as a separate brand.

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10/27/2008 07:05 PM
betmania raised from D to C

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10/25/2008 08:11 PM
Sports.com (SBR rating D-) cancels player's winning wager
Sports.com canceled a bet on the 2nd quarter of Thursday's Auburn versus West Virginia game when the quarter was near completion.
Player: This bet was clearly on the 2Q and action was taken on it during the commercial between the 1st and 2nd Qtr and the line moved the whole time. Then during the 2Q, after it was obviously going to be a winner, it was cancelled---unacceptable.
Sports.com customer service initial response to the player was that the offering was not labeled correctly for a 2nd quarter wager and all bets placed on it were canceled. The player feels as though the sportsbook created a situation where it could not lose since it had the ability to cite the error if the outcome was not to its liking. Sports.com is operated by Sportsbook.com (SBR rating D-) which has canceled winning wagers in the past due to clerical errors. SBR intends to speak with management about this latest issue.

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10/24/2008 04:57 PM
New SBRforum 128-man Bracket-style handicapping contest! $3250 in prizes

SBRforum handicappers are invited to compete for $3250 in prizes. Contestants will be matched in head-to-head competition battling for the right to advance to the next round. Cappers who can make it to the Elite 8 finish in the money with $125 each. Make it to the Final Four and earn $375. Beat your opponent in the Final Four and make the Finals and $750. The Champion will take home $1250. Read rules and enter for free here.

Players who can beat their first opponent will be able to increase their earning potential by wagering on themselves. betJamaica (SBR rating A+) is expected to offer odds on who will be champion for each handicapper to make it to the 2nd round and the field of 64.

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10/23/2008 08:04 PM
SBR Sportsbook Tours: View photos of betPhoenix (SBR rating B) here. The sportsbook is located in a two floor complex near the airport in San Jose, Costa Rica. SBR toured the impressive facility, which is partly under construction, last week. betPhoenix shares ownership with Diamond Sportsbook (SBR rating A+). Diamond is located in the Bookmaker (SBR rating A+) building, also in San Jose, Costa Rica.

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10/22/2008 11:21 PM

ClicknGamble (SBR rating F), part of the same operation that hosted stiff sportsbooks: BigjuicyOdds (SBR rating F), DragonWager (SBR rating F) and betCSL (SBR rating F), player complains of no-pay. ClicknGamble is soliciting players who were victims of Capilleira-serviced sportsbooks. A Victim of BigJuicyOdds reports being targeted by ClicknGamble.
Player: I received a call from Joey on september 8, 2008, he first wanted me to post up, then he decided to take 4 of my players plus myself and give us a 1000.00 credit and settle up each tuesday.i agreed and the first week i was +1502.00. He sent the payout on wednesday and i received it thursday. the next week i was up 4820.00 and he said theguy that was backing him (a professional tour poker player) got hit hard and did not want me nor my players action and that he had never stiffed anyone and i would receive my money and he would notifiy me when the package had been sent and give me the tracking number. that has been about a month and one-half. i emailed him about three weeks ago and he again said he would let me know when the package had been sent. i have now emailed him several time and phoned him and he doesn't answer nor respond to me emails. just wanted to let you know so you can warn other players. Email address joeyjeaney@clickngamble.com and joeyjevaney@yahoo.com. phone numbers 1-702-425-5074 and 1-702-499-3093

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10/21/2008 07:32 PM

BestHockeybetting enters the SBR Rating Guide with an F rating
BestHockeybetting is part of the EZ Sports Group. The most recent complaint came from a player who was with sister book Vegas-Sportsbetting (SBR rating F). The player won almost $5,000 on a Giants Super Bowl futures wager. After requesting his winnings he was locked out of his account and told the line was a mistake. The group has stiffed big futures winners in the past claiming the line was offered in error and will not be honored. The scam allows the book to take continuous action on multiple teams throughout the season, eventually stiffing only those who bet on the championship team. BestHockeybetting's homepage highlights generous futures odds on which team will win both NHL conferences and the Stanley Cup. Players should avoid Best Hockey betting and its sister EZ Sports books at all costs.

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10/20/2008 06:51 PM
128-man Handicapping Tourney Winner: poster rjt721
Poster rjt721 became the champion of the first SBR Handicapper Tourney after defeating poster Blittydeuce in the finals. Dwaechte and Eaglesphan36 completed the Final Four. Sharktank1, Bmw530i, Cabo and Fixxer finished out the Elite 8 earning cash prizes. Congratulations to rjt721 who also won a 65-1 bet at betJamaica (SBR rating A+) on himself to win the tourney .

After weeks of intense handicapping action, the field of 128 has been trimmed down to the final two! The championship round is upon us! Major props to SBR forum posters rjt721 and blittydeuce, the last men standing in what proved to be an all out war among the most respected and feared handicappers in the forum world. It was a tournament of upsets with high profile handles biting the dust early, both these men have proved their grit and determination in staving off elimination several times and proving that they do indeed deserve to be here. It wasn’t always easy, but these two posters have earned their name under the bright lights and with that let’s take a few moments to recap their road to the Final! | Read full recap by CrazyL

Visit the SBR posting forum this week to reserve one of the free 128 entries for the next tourney with thousands in prizes.

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10/16/2008 10:50 PM
betMonarch - SBR initiates rating coverage at C

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10/16/2008 10:05 PM
betMonarch enters the SBR rating guide at C. betMonarch is a new sportsbook operated and backed by the Catalina Sports Group in Costa Rica.

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10/14/2008 09:06 PM
AverageJoebets enters the SBR rating guide at F. AverageJoe, also known as B4Bsports, is one of the many mass produced sportsbooks from scam operation, Futurebet. Futurebet will use the different brands to target bettors who don't realize the new books are affiliated with the notorious rip-off artists. SBR will continue to search for new Futurebet-serviced sportsbooks in an effort to warn players.

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10/11/2008 07:56 PM
betPhoenix (SBR rating B) website under Denial of Service attack. Players can contact the book by calling 888-238-8018 or 1-888-378-0888. betPhoenix tells SBR that network administrators are working on blocking the attack. A denial of Service attack is caused by excessive requests to a website's server which in turn leaves little or no resources for legitimate user traffic. The sportsbook's information and databases are not "hacked" or compromised. In the event of a DoS attack bettors can find a list of all LiveChat links here as well as all sportsbook phone numbers here.

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10/8/2008 11:06 PM

BroburySports enters the SBR rating guide at D-

BroburySports is a Costa Rica-based sportsbook that uses the Sportsbook.com (SBR rating D-) hosting and service center. bettors are advised to steer clear of the Sportsbook.com group which has scammed many players last year for at least $300,000.

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10/6/2008 07:39 PM

betting Barack Obama or John McCain? SBRforum writer Elihu Feustel takes a look at finding value betting the 2008 election.

With the last few elections being nail-biters going down to the wire, the 2008 election is getting a lot of betting interest across the world. As of October 5, the democrats have an advantage. The polls show a moderate lead for the Barack Obama in Michigan, and smaller leads in Ohio and Florida. The betting markets favor the democrats more decisively. Matchbook’s offers of -315/+292 and TheGreek’s prices of -360/280 suggest about a 75% chance of a democratic victory. These prices are consistent with what the polls show – electoral-vote.com indicates that Obama has a lead of 329 to 194 electoral votes if the election happened today.

Read

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10/4/2008 03:49 PM

New MayaGaming (SBR rating F) player complains of waiting for $2400 for two months. It is unlikley the player will see any of his funds. MayaGaming, not to be confused with MayanSports (SBR rating D+), is one of the Futurebet operated sportsbooks that remain online only to collect player deposits. Many of the lesser Futurebet brands that are not deemed optimal websites for marketing were left on autopilot, existing only to take player funds. Futurebet swallowed hundreds of thousands in deposits shortly after refocusing all resources on new partner which operates Oddsmaker (SBR rating D-) and betOnUSA (SBR rating D-).

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10/4/2008 03:42 PM
betTheGlobe, MayanSports & SafariCasino upgraded from D to D+

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10/4/2008 03:15 PM

betPhoenix (SBR rating B) tells SBR that ownership of betMania will be made official on Monday. betMania (SBR rating D) will be reassessed early next week.

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10/3/2008 11:01 PM

PlayFast (SBR rating F), sister sportsbook of no-pay scam betCascade (SBR rating F), copies SBR article and claims affiliation with SportsbookReview.com.
PlayFast website: By 2003 Playfast.com had become the undisputed leader arming players with industry inside-information and information on dishonest bookmakers... Top sportsbooks are eager to quickly and fairly resolve complaints submitted to SBR, recognizing SportsbookReview as the player's voice. | SBR's article
Playfast opened as a sportsbook in early 2008. Both Playfast and betCascade are under the same operation which owes millions of dollars to bettors.

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10/1/2008 06:26 PM
SCAM ALERT: LazerWager (SBR rating F) operation taking wagers through live dealer online casinos. The company owns websites such as DealFourRealCasino.com and Deal4Real.net where the gambler can play against and converse with a live dealer. TheLiveDealerCasino.com, owned by parent company GPS Global, is attempting to outsource the live dealer service to other gambling operators. When SBR visited the LazerWager facility in February to discuss its failure to pay, we toured the live dealer casino room. Management stated that the value of the video camera equipment was more than the "low 6 figures" owed to LazerWager victims. LazerWager's parent company also operates its pay per head service called Evolution or EvoDP.com. Evo Data Processing hosts and services the following sportsbook websites:
betbooky.com
betc2c.com
betges.com
betwinnerlive.com
blackysports.com
ibetaaa.com
lasportsbet.com
lawager.com
msbparadise.com
onyxsports.net
risk2bet.com
sgbets.com
skytownsports.com
tagbets.com
ubet1688.com
win898.com
win989.com

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9/30/2008 11:17 PM

Sportingbet (SBR rating C-) refuses to grade Russian soccer wagers placed over six months ago. The sportsbook states they are investigating the validity of the result despite being unable to refer to any official league investigation and that wagers with other bookmakers have been graded days after the match. Sportingbet has encouraged players to request the wager be canceled and have their risked funds returned. Sportingbet players also continue to complain about the books refusal to honor documented wagering incentive offers. Players report being offered a risk-free wager of 50£. If the bet loses and the player seeks to collect refunded losses, customer service has offered the canned response "Interactive Sports (CI) Limited has the right to cancel or withdraw this offer or change any of its terms at any time and without cause/notice".

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9/28/2008 11:13 PM

OnyxSports, an Evolution Sports Data Processing sportsbook, enters the SBR rating guide at F. Onyx is post-up sportsbook from the same operation that hosted Lazerwager (SBR rating F). betGES and IwagerBig, also sister books of Lazerwager, have been downgraded from D- to F.

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9/28/2008 03:16 AM
betGES & IwagerBig downgraded from D- to F

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9/27/2008 03:11 PM
Lazerwager (SBR rating F) officially folds with player funds; parent company scams continue
Lazerwager again cites frozen funds of third party processors as reason for finally calling it quits. The book used the processor excuse again despite only transferring two partial withdrawals to players since last year's Super Bowl. LazerWager blamed a credit card processor that froze post-up funds in February. LazerWager admitted that it made the mistake of relying on one processor to collect all monies and that without player deposits it did not have the needed funds to pay winners. The sportsbook lied to players saying that it would be transferring money from other business ventures. During the stalling and false promises of 2008, the sportsbook marketed aggressively to get new deposits from unsuspecting bettors. The Lazerwager staff told SBR prior to payout issues that the book is owned by GPS Global SA, also known as Evolution Sports Data Processing (evodp.com). The sportsbook shares the same server with many other betting sites.

SCAM ALERT: The image below was taken from Lazerager sister sportsbook, Prime Time Sports website today. The F rated sportsbook pretends to be rated A+ by SBR and quotes a review written for The Greek (SBR rating A+).

All Evolution Sports Data Processing (evodp.com), AKA GPS Global SA, sites should be avoided. SBR is currently researching all websites under the operating group in an effort to warn players. They will be listed in the latest SBR scam report.

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9/27/2008 10:33 AM
betMania (SBR rating D) move to betPhoenix platform complete. Despite betMania completing a migration to betPhoenix's custom IQL software-based platform and server, Phoenix has not yet completed a deal to acquire betMania and does not back player balances. Phoenix management tells SBR that betPhoenix is currently a service provider for betmania and players will learn if betMania is under the Phoenix unbrella by October 2nd.

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9/26/2008 12:17 PM
LessJuice (SBR rating B) absorbed by sister sportsbook betAnySports (SBR rating B). Both sites are under the 5Dimes (SBR rating A) Group and both use ASI software. BAS tells SBR players should be able to log into their accounts now without issue.

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9/26/2008 11:29 AM
betPhoenix upgraded from B- to B

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9/25/2008 11:20 PM

AllSportsMarket (SBR rating D-) homepage online again; accounts remain inacessible. The exchange-style sports betting website has been offline since early September. Two players report being owed funds since late 2007. ASM gives users who try to log in the following message:

AllSportsMarket.com: A temporary suspension of trading activity is required while we restore account data. We anticipate to return service shortly, so please check back soon. Thank you for your continued patience and understanding.
September 25 - 10:10am -The AllSportsMarket Management Team

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9/24/2008 11:45 AM

bettingStar24 (SBR rating D) tells users it is now owned and operated by Touchbet Ltd. and that players may request payouts. Touchbet Ltd operates live in-game betting site betOnLive.com, also based in Malta

"bettingStar24.com is now under the management and control of high end betting exchange supplier Touchbet Ltd. Touchbet have taken over as of the 23rd of September and will be running the site from their operations in Malta".

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9/23/2008 10:25 AM
bettingStar24 - SBR initiates rating coverage at D

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9/23/2008 03:45 AM
betVegasOffshore - SBR initiates rating coverage at C

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9/22/2008 11:44 PM

betVegasOffshore enters the SBR rating guide at C. VegasOffshore is a new sportsbook operated and backed by the Catalina Sports Group in Costa Rica.

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9/21/2008 10:17 AM
Scam Alert: Palacebet.com (SBR rating F-) back online. The sportsbook website was taken down by the host provider after repeated scam reports. Although the sportsbook no longer offers online banking, players should beware of solicitation for Western Union deposits for too-good-to-be-true offers.

The Scam: Fake professional handicappers refer players to palacebet. The player signs up at the site and sends his deposit to Palacebet. His balance is instantly controlled by the pro handicappers, who are referred to by the book's customer service as "the player's Sports Advisors." The bettor is then promised a line of credit so he can bet larger sums on the "advisors' syndicate picks." He is told he must cover a $4,000 transaction cost for a bank wire from the touts to his account (which never occurs since the book simply adjusts the available balance in the software) and is promised it will be reimbursed to him upon cashing out. If the player is lucky enough to survive the "syndicate picks" that are designed to eat away his bankroll, he is asked to deposit another $4,000 in transaction fees before he can have access to his funds including the money he deposited. A player who complained to SBR was told he had to pay $4,000 maintain access to his account after winning $20,000.

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9/20/2008 03:08 PM
betPhoenix (SBR rating B-) in discussions to acquire betMania (SBR rating D). Sources tell SBR that if the deal goes through betMania will be maintained as a separate brand under betPhoenix operation.

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9/20/2008 06:55 AM
bettingStar24 (SBR rating D) reopens; players advised to request funds
The sportsbook posted vague messages on its website earlier this week about transferring player accounts and informing users that customer support would not be offered during this time. No time line for a resolution was offered. bettingStar24's website displays a new message stating that negotiations allowed the sportsbook to reopen. It is not uncommon for Malta-licensed sportsbooks to struggle with internal business issues before eventually closing for good. PlayBanks and betChance each showed signs of stumbling including intermittent payouts, temporarily removing account access, and/or announcing new ownership before eventually closing for good. Players are advised to test BS24's withdrawal process and avoid the book while it handles internal issues.

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9/19/2008 04:39 PM
betJoint upgraded from C- to C

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9/18/2008 05:49 PM

bettingStar24 closes down sportsbook and communication with players
bettingStar24: Dear customers! May we kindly advise you that bettingstar24.com is transferring its business. We are conducting intensive negotiations with a leading online gaming company to take over your total account balance. We hope for your understanding that this process can take a while. Our support team is no longer reachable per telephone or email but you will be informed about the progress of the negotiations regarding the security of your deposits and winnings via our homepage. We are sorry for all inconvenience caused. Best regards bettingstar24.com

bettingStar24 is the second Malta-based sportsbook to close this month. Waubet (not rated) also closed after claiming to be dealing with server problems. It is unknown if and when Waubet users will be paid. Including former customers of betChance (SBR rating F), players from three Malta operations are waiting to hear the fate of their funds.

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9/18/2008 12:14 AM
Do you use your math skills to take advantage of the house? Take the Sports betting Math Quiz
Players are invited to test their football betting knowledge with 20 questions like this one:
Which of these would a Poisson distribution be best suited for predicting??

• Home runs hit by a player in a season.
• Number of throws before a dice thrower "craps out".
• Mortality rates of persons bit by a King Cobra.
• Total hits in the first inning of a baseball game.

Upon completion of the Sports betting Math Quiz the user receives the correct answers and the reasons behind them. This test has been written by Professional Gambler and SBR contributing writer Elihu Feustel

Players can also take the Football betting IQ Test. Many readers have struggled to score above 50%.

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9/16/2008 08:05 PM
SBR adds Sportsbook Selector Feature: Answer questions about your betting style to find the best sportsbook match.

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9/15/2008 07:42 PM

Waubet (not rated) closes after week of stalling users
WauGaming.com: Dear Wauw user, For a while we’ve known that we’d need more invested capital into our company in order to reach Break Even on our current activities. Unfortunately we haven’t succeeded in raising the necessary investor capital, and thus we’ve decided to close down our business. The total amount due to our customers, meaning also your balance/funds if relevant, are to a large extend secured via the demand by the Maltese Lotteries and Gaming Authority (LGA) for separation of company funds and customer/user funds. Some of these funds are kept as reserves at 3rd parties for up to 9 months though and thus we’re not able to pay everybody’s full balance straight away. We’ll cooperate fully with the LGA in order to try and find a solution securing that everybody will have their funds paid as soon as possible. We’ll give further information on the homepage and by email when relevant. We’re very sorry for the inconveniences brought on you by this, but hope you’ll understand that we’re doing everything possible in order to try and satisfy all involved parties in this difficult situation. Kind regards, Wauw Gaming

The sportsbook has been posting messages about server problems and needing "spare parts" for over a week. A player waiting for funds requested prior to the website coming off-line observed characteristics often associated with high-risk bookmaking: "I have never had any problems with them earlier. But their limits have always been exceptionally high even for smaller leagues and their odds have been very slow moving even when the market has been moving fast. Signs of danger maybe". Waubet joins fellow Malta-based defunct sportsbook betChance (SBR rating F) in telling players that they may or may not receive their funds in nine months.

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9/14/2008 12:36 PM

SpyCasino (SBR rating F) closes with player funds
Futurebet's SpyCasino was accepting deposits until as recently as late August and has owed players since late 2006. During the last year the sportsbook served as a deposit-only scam site for Futurebet. The domain name has expired and players are no longer able to see their account balances. SpyCasino was the second Futurebet-operated site to close with player funds in two weeks. USDbet (SBR rating F), which primarily marketed to sports forum posters, also went off-line with a debt to players. Futurebet now claims to be IGaming Software and unaffiliated with the Futurebet brand. Oddsmaker (SBR rating D-) and betOnUSA (SBR rating D-) are the main sources of revenue for the group.

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9/9/2008 04:12 PM
AllSportsMarket (SBR rating D) website off-line; player complains of 8 month no-pay
The betting exchange has seen little activity since one of its owners, also a minority owner of the failed betEmpire (SBR rating F), was arrested in Italy on unrelated charges. SBR rules scans show the ASM website was last online September 4th.
Player logs withdrawal request responses:
12/10/2007 11:44:00 AM Customer Support Wrote: Dear Mr. ****, We are currently delayed with the payment queue so your withdrawal is not scheduled to go out yet. I apologize for the inconvenience this may cause. I will notify you personally when your payment is issued. Kindest regards, Christina ASM Client Support -Accounting
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2/27/2008 4:35:00 PM Customer Support Wrote: Your withdrawal is scheduled to go out in one of the upcoming batches. Unfortunately, I cannot give you a date as I am only informed by the accountants as each one is issued. I will see if I can get more detailed information for you. Christina
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3/19/2008 5:27:00 PM Customer Support Wrote: I do not have an update for you. I will contact you when I do. Christina
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5/13/2008 9:42:00 AM Customer Support Wrote: I'm sorry, but there is really nothing more for me to say. I understand your frustration and you are in your right, but there is nothing more I can do about this. You will be contacted when your payment is issued. Christina
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8/3/2008 12:07:00 AM Customer Support Wrote: Hi ******. Your withdrawal is still in the queue. I will inform you when it is issued. Christina

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9/7/2008 11:43 PM

Sportingbet (SBR rating C-) fails to honor "free bet" promotions to four players. The sportsbook told one player that his action was not deemed "recreational" which makes him ineligible for the reimbursement. Despite the offer to all players, bettors should be aware that the book will decide after the player invests in the promotion if it will credit as advertised.
Player: Took advantage of email offering 50gbp refund on losing soccer bet (advertised on website), bet placed and settled as losing on 17 Aug.

SB fail to pay refund, live chat say refund will not be paid but give no reason

Player 2: I signed up to Sportingbet on 23rd July 2008 and on doing so was given details of their current introductory offer - the so-called 'Free bet challenge'.

I began on their 'Free bet challenge' introductory offer which offers 10 free bets, one for each winning bet you place and a £50 bonus free bet if you win all of your first 10 bets.

I took them up on this offer in good faith and placed 10 bets on the first day after I'd signed up to the offer. During this day I had two winning bets. In accordance with the T&C for the offer, I contacted them to request these free bets. I received no response to them to confirm the free bets had been credited to my account. I continued on the next day to place a further 13 bets, five of which were winners. Again I contacted them to request the free bets.

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9/6/2008 03:11 PM
SBR Forum Posters' poll: Top 5 Sportsbooks in August
During the month of August posters were asked to list their Top 3 Sportsbooks. Five points were awarded for the first choice, four points for second place and three points for third. Only voters with 25 or more posts were counted in the final tally. Congratulations to the Top 5 point earners including 5Dimes (SBR rating A) which entered the top 5 for the first time with 125 total points. This was SBR's first poster's poll of 2008 (2007 results).

1. Matchbook - 195 total points
2. betJamaica - 182 total points
3. TheGreek - 160 total points
4. Pinnacle Sports - 130 total points
5. 5Dimes - 125 total points

See how posters voted

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9/2/2008 02:27 PM
betMania (SBR rating D) changing offices and software. The sportsbook moved from Pavas to Rohrmoser Costa Rica this morning and expects to be online by 3:00pm today. betMania has also moved from ASI software to new software, MXA Systems. Management tells SBR that player accounts will be accessible and reflect the correct account information this afternoon.
Update 9/3/2008 10:27:24 PM: betMania remains inaccessible. SBR to seek update tomorrow.

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9/1/2008 03:29 AM
bettingChamps upgraded from D- to D

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8/30/2008 11:15 PM

Scammed sportsbook webmasters leave Futurebet; open new operation
In the fall of 2007 Futurebet-hosted sportsbooks began to realize that player deposited funds, bookmaking profits, as well as money on hand for withdrawals were stolen by the provider. Futurebet, now calling itself iGaming Software, claimed it was broke and could not pay its books or their players. Some of the Futurebet brands like USDbet (SBR rating F) and Monkeybet (SBR rating F) stiffed users and abandoned their sites. Others absorbed losses and attempted to stay in business, doing their own processing. SafariCasino (SBR rating D) and Dimeline Sports (SBR rating D) are two books that sustained hits by their business partner, continued to use Futurebet's software and hosting while using internal processing resources. The two books left Futurebet this past week, setting up new servers and their own software in Curacao. SBR will speak with ownership and reevaluate the new gaming group in early September.

The list of gaming sites to join the group include:
dimelinesports.com
safaricasino.com
bettheglobe.com
bettingchamps.com
kingdomcasino.com
palladiumcasino.com
tropicalislandcasino.com
xtremebluff.com
zetpoker.com

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8/29/2008 01:30 AM
betFirstClass - SBR inititates rating coverage at D

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8/29/2008 01:23 AM

betFirstClass (SBR rating D) turnkey host provider identified as betBones (SBR rating F) operator. The betBones group scammed players under different brands at the end of 2007. betBones ran a handicapper scam just before closing, stiffing hopeful victims as well as its employees. betFirstClass.com owner states that he was unaware of the history of no-pay books on the platform. Previous scams also included F rated sportsbooks betWGN, SunsetSports, Atlantisbet and DunHillCasino.

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8/27/2008 11:35 PM
No-Pay Sportsbook back online
betCSL (SBR rating F) players reported payout problems in January of 2007. The sportsbook was taken off-line by the turnkey provider, Capilleira. Two more Capilleira sportsbooks have since closed without paying users. The sportsbook website has reappeared in time for football. Players should avoid CSL and all Capilleira sportsbooks.

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8/26/2008 12:48 AM
betJamaica (SBR rating A+) offers odds on the winner of the SBRforum 128 man handicapper contest. Professional capper, LT profits and poster BeatTheJerk are favored at +3000. View odds on all 128 contestants by going to betJamaica.com and then the proposition wagers section.

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8/25/2008 09:55 PM
Thanks to everyone who attended the first annual SBR Bash!

Congratulations to Mrs. Cabo who won the SBR Poker Tourney $2000 grand prize. Mrs Cabo fought off a late surge by Skidcom who took second for $1200. Mr. Nuts, betTilImBroke, Mcba1n, Blackbart, Arilou, The Prick, Mr X and Mr Leisure finished in the money and filled out the final table.

Congratulations to SBR_John for winning the SBR Golf Tourney. Skidcom again came in 2nd but picked up the prize for longest drive. Poster Brock got on the board winning-closest-to-the-pin.

Special thanks to the very generous SBRforum Posters, who helped raise over $2500 for St. Judes Children's Hospital; to professional poker player Evelyn Ng for helping us kick off the first SBR Poker Tourney; and to the very funny Doug Stanhope.

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8/24/2008 11:27 PM

betFirstClass Warning
The unrated sportsbook is one of 11 betting websites on its platform. They share the same IP address. Nine of those sites are registered under a proxy service. The other two, Netbet777.com and betDragon.net have the same whois registration as one of the biggest bookmaker thieves in 2008, Atlantisbets (SBR rating F). The new sportsbook, which has started an advertising campaign with at least one forum website, has copied the about us page and terms of service from SBG Global (SBR rating D-). SBG customer service states they are unrelated to BFC. BFC uses an unknown brand of software, also used by betCascade (SBR rating F). SBR will ask FirstClass management to comment before initiating rating coverage.

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8/22/2008 02:19 PM
SBR Launches New Handicapper Websites

SBR.tv: Watch handicapping shows on SBR.tv OR broadcast your own videos on the first and only video site for cappers!

SBRcontests: Signup for the first baseball contest from SBRcontests, the new home of the Beat The Prick Football Contest!

MySBRforum: Check out the first release of the only social networking site for sports bettors. Check back weekly for new ways to stay connected and compete against other handicappers.
Track Handicappers: Add your favorite SBR cappers to your network. Follow their plays, forum posts and blogs.
betting Tools: Get your favorite personalized betting tools all in one place.
Team News: Track your team news with feeds that come directly to your MySBRforum.
Video: Display your own sports video with SBR.tv or import YouTube videos.
Blog: Share your game write-ups with your capper network and the world!
Your content: Choose from many other custom modules and tell us what you want!

One log-in accesses all SBR features!

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8/19/2008 11:16 PM
betAnySports, LessJuice, and ChineseBookie migration to 5Dimes (SBR rating A) platform complete; upgraded from B- to B. A large group of non-English speaking bettors were quickly moved from the old platform to the new system in the 5Dimes building with few complaints and good communication. The small amount of feedback received by SBR suggests players are pleased by an expanded wagering menu.

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8/18/2008 11:48 PM
SBR mailbag:
Q: SBR, I have gotten two copies of InsidersbettingDigest. It has betUs as its sportsbook of the year and backs them financialy. They say "This year there is Only One Sportsbook That We Are 100% Confident In Recommending. As proof of our confidence in this sportsbook, we will be extending the Insiders’ betting Digest Guarantee and financially stand behind our pick, good for up to $100,000 against non-payment due to lack of funds or business failure" Is this magazine for real? Thanks Dan
A: Hi Dan, Insiders betting Digest has been giving betUs that "award" for at least four years. The mag is actually owned by betUS marketing. Before betUs consolidated its sister books under betUS.com, it had a Top 4 list of betUs, SportsGambling, betReduction and OmniSports. You were rightfully skeptical. betUS is currently rated D+.

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8/16/2008 11:34 PM
betway raised from F to D-

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8/16/2008 10:55 PM

SBR comments on today's rating changes
betWay upgraded from F to D-. The rating change reflects the return of confiscated deposits to two players. The sportsbook, which refused to return confiscated winnings and earned bonuses, remains on the SBR blacklist.
BlueSquare downgraded from A- to B+. Bluesquare players complained in June that the sportsbook was using bait-and-switch tactics with advertised promotions. BlueSquare had offered to match a wager with a free bet up to £100 but refused to give more than £5 after the bet was made. The book claims it reserves the right to change their side of the deals and has refused to reconsider the position.

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8/13/2008 09:42 PM

5Dimes and Vietbet management comment on Vietbet's move to the 5Dimes platform
5Dimes (SBR rating A): At this time, the Asian sites are a mere shell of all the 5Dimes extended offerings beyond the sportsbook. In the coming days and weeks, all 5Dimes offerings, including all four casinos, the poker networks, 100% payout sports pools, and all other extras will be made available to these added sites. The 5Dimes, ChineseBookie, Vietbet, and betAnySports family already have a strong presence with its international market offerings. Expect these offers to only expand over time as the sportsbooks settle int under the 5Dimes system.

Vietbet (SBR rating B) on Youwager (SBR rating B), which supported the Asian-facing book until this week: Since the beginning, the management and staff at First Fidelity have been incredibly supportive. Leaving First Fidelity was the hardest decision we have made in our entire lives. The separation was amicable, and we all remain good friends. Our decision to leave was not a strategic move against First Fidelity, but a necessary move to insure our continued growth in the Asian market. We are honored to have worked with First Fidelity and have complete confidence they will continue to be an industry leader.

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8/11/2008 10:35 PM

SCAM ALERT: betCascade-operated PlayFast launches sportsbook
PlayFast.tv served as a contest site from no-pay sportsbook, betCascade (SBR rating F). The site now functions as an advertisement for new sportsbook and gaming site, PlayFast.com. The sportsbook is hosted on betCascade servers and uses the Cascade phone number. betCascade continues to take wagers and market to new players despite being insolvent and owing millions to users.

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8/11/2008 01:33 PM

ChineeseBookie, Vietbet and betAnySports leave YouWager, join 5Dimes Group
The sportsbook staff is currently importing account details to the 5Dimes (SBR rating A) platform. All players should be able to access their ChineseBookie (SBR rating B-), Vietbet (SBR rating B) and betAnySports (SBR rating B) through these websites, or through 5Dimes.com, by tomorrow morning. SBR will reevaluate the sportsbook properties after observing the migration process and discussing company structure with 5Dimes. 5Dimes ownership tells SBR that the Asian-servicing sportsbooks are fully backed by 5Dimes.

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8/9/2008 08:35 PM
betSportsWeb - SBR initiates rating coverage at D+

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8/9/2008 08:27 PM

betSportsWeb enters the SBR Rating Guide at D+. betSportsWeb is the new brand name for recently rated sportsbook, betSuperior. The new sportsbook's bookmaking is managed by the Costa Rica-based operation that formerly ran BlueGrass Sports (betBG.com). betSportsWeb's customer service operates independently from the Jazz Sports offices. The new sportsbook will remain under review. SBR plans to visit the book's office this summer and learn more about the company structure.

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8/6/2008 05:07 PM
betBlackDog upgraded from C- to C

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8/5/2008 07:47 PM

betChance (SBR rating F) sends a "client contract" to owed players saying they will provide payment within 20 months and asks the player to agree he/she will not sue the gaming company. Players should ask the sportsbook if it intends to steal account balances if this agreement is not signed under duress. The agreement gives the sportsbook reassurance that the player does not intend to pursue the sportsbook and meaninglessly suggests that by signing it, the player has waived the right to pursue funds. betChance previously offered 30% (now 25%) or payment in full within 15 months. in 2007 players agreed to payment plans which were not honored. SBR will contact Malta Gaming authorities to ask if the latest betChance payment promise is the result of influence of the regulating body. Malta and its Lotteries and Gaming Authority have not proven to offer added player security to date. Defunct sportsbook Portlandbet (SBR rating F) is also confiscating a piece of player balances. | see betChance agreement

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8/4/2008 06:55 PM
Sportsbetting.com tackling processor delays; poor customer support remains problem for players
Sportsbetting.com's (SBR rating C-) problems with inadequate banking resources were magnified by poor communication with users. The sportsbook has recovered paying most past due amounts including $30,000 to one player in late July. Players continue to report sending multiple emails and a front line of customer service that cannot do anything but pass the complaint on to unavailable management.

Player: I made two deposits on July 6th. They were never credited to my betting account but were deducted from my bank account. I have contacted CS multiple times using both email and phone and have gotten absolutely nowhere. They keep telling me 24-48 hours and they'll contact me. I never hear from them, then I call and they tell me the same load of crap again. I strongly advise any and everyone to pull their money from these guys. I wish I would have found your site before I made my deposits.

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8/3/2008 11:48 PM

Oddsmaker (SBR rating D-) promotion stings new player
Player: i got this $100 promotion from them and went 5-0 and won $2300 and when i try to withdraw they said that i violated the promotion because i cannot parlay. The letter never stated that i can't parlay..now i am out of $2300 and they cleared out my account completely....very sad day
Oddsmaker previously told SBR they would honor winnings prior to when the first parlay wager was made, would add the rule to the correct website pages, and clarify the rule in its terms of service. The book has not proceeded with these changes and players continue to waste winning picks on an account that cannot yield a profit. Oddsmaker.com operates one of the largest bettor email marketing campaigns and uses multiple tactics like this to attract the most players with minimal overhead.

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8/2/2008 03:05 PM

betEagle (SBR rating C) website down due to server and hardware maintenance. The sportsbook tells SBR that betEagle.com is expected to be down for the next three days but players can access their accounts through back-up website, wagerhall.com

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8/2/2008 01:44 PM
StanJames (SBR rating B) to take over betterbet (not rated) accounts. The betterbet homepage is expected to be replaced with a message directing users to StanJames tomorrow.

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8/1/2008 09:20 PM
betJoint (SBR rating C-) reconsiders decision in May wagering dispute; pays player $3,202
The player made two winning 3-team parlays wagering $250 and $150 in free-play bonus money to win a total of $5,359. The last leg of both parlays were on the San Diego Padres +1.5 run line. The player also made a regular moneyline bet on the Padres as well as a wager on the opposing team using his deposited funds. The next day the user account was debited $3,051 (although book calculated and eventually paid $3,202) and his parlays were recalculated as 2-teamers with the third leg removed. betjoint cited this rule. betJoint is credited with keeping an open line of communication with both SBR and the player. Management gave the following reasons for crediting the player:
1) the fact that if the Padres had won by 1 run, he would have lost everything. Thus, he DID have exposure. (2) I also considered the feelings of nearly everyone who posted on the threads [link] concerning this particular issue with Jason and their thoughts DO count.

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7/30/2008 11:34 PM

BlueSquare (SBR rating A-) failing to honor offered wagering incentives
Player: This is the second time this bookmaker has done this. I have not lost money here, but I am somewhat dismayed that you have them so highly rated when they are essentially engaging in fraud by attratcting punters with attractive offers and then changing/removing them.
Two months or so ago BSQ offered an excellent promotion with a free bet, then changed their minds and actually took the bets out of punters accounts. Perhaps SBR took the position at the time that BSQ had a bigger-than-expected turnout, etc. However, it is not very long afterward and we are here again. Yesterday, I got the attached email. I see nothing at all ambiguous about it. Place a bet on racing and get a free bet, up to £100, yesterday, today, and tomorrow. This morning, bluesq have changed the offer to a £5 free bet instead, relying on a general clause on their site that says they can do anything they want.

BS to SBR: Many thanks for your email regarding our promotion from last week. We always strive to give customers the best possible deal we can with value offers and innovative bets. Occasionally we do a promotion which circumstances later dictate that we change. Although we try not to do this sometimes it is unfortunately a necessity and is covered within the terms and conditions of the use of our website. Moving forward, should you require any assistance now or in the future then please do not hesitate to contact us.

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7/29/2008 11:28 PM

Portlandbet (SBR rating F) stealing funds; website now off-line
The sportsbook was taken off-line two days ago after cashing some players out only part of their balance. Portlandbet is unjustifiably categorizing the amount of the rollover requirement applied to the signup bonus as the player's debt to the house. This means that after the book deducts the bonus, players are receiving less than their deposits and winnings. Many players have deposited only days before the sportsbook's wagering platform was deactivated. Portlandbet is no longer responding to email.

Player 1: i have had a withdrawal processed for half my balance of 5212.76 Have not received it yet), the other half was taken as turnover of bonus not met, i think i may have met turnover levels and have emailed them so (you can't access all your bet history via website, unfortunately)

Player 2: Hello, i deposited 150 Euro on 24th June after i signed up. They gave me 150 Euro Bonus. Account Balance was 706.95 Euro. I tried to cashout 706.95 Euro on 9.July They gave me only 353,47 € today.

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7/28/2008 09:47 PM

Don Carbone Sportsbook (also known as DCSC.com) enters the SBR Rating Guide at D+. Don Carbone is a Costa Rica-based sportsbook using ASI software and reduced juice lines. DCSC.com is indexed as a sister book of betWho (SBR rating D+) and PlatinumSB (SBR rating D+).

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7/27/2008 11:40 PM

Extremebet enters the SBR rating guide at F. Extremebet is the first Futurebet Group, now called iGaming Software (website), sportsbook to enter the SBR Rating Guide in July. SBR will continue to look for sports betting sites affiliated with the scam group which is known to recycle sportsbook brands prior to football season. Do you know of a Futurebet book that is not in the Sportsbook Review Rating Guide? Write to SBR.

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7/25/2008 11:31 PM

betway (SBR rating F) slow-paying players
The sportsbook, which has confiscated funds and cheated players out of winnings, is slow paying two SBR readers. Both players are waiting for Moneybookers payments initially requested in late May and early June. betway has claimed that it had sent the funds via Moneybookers to one player but the e-wallet returned the funds back to them. betway displays a familiar pattern of a book in financial trouble, first looking for reasons to recover winnings from sharp players, and later stalling and making slow-pay excuses.

Player: They went on to say I hadn't logged in to Moneybookers, so MB returned the money to them. I had logged into MB, and regardless, that is not MB policy.
My second withdrawal initiated on June 28th was returned to my account on July 17th stating "We're emailing you to follow up on your inquiry of July 07. Unfortunately, due to a miscommunication, we did not manage to notify you that on July 17 your withdrawal was sent back to us by Moneybookers in a timely manner. According to Moneybookers, the email address you specified for your withdrawal (**********@hotmail.com) has not been registered with us. The funds were returned to your betway account and are now at your disposal. In order to enable you to correct your payment details we have also reset your withdrawal options, so you will be able to specify your Moneybookers email address again

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7/24/2008 10:48 PM
betVegasVic - SBR initiates rating coverage at C

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7/24/2008 10:41 PM
betVegasVic enters the SBR rating guide at C. VegasVic is a new sportsbook with ties to established bookmakers in Costa Rica. Most CatalinaSports (SBR rating C+) accounts have been moved to VegasVic.

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7/22/2008 11:33 PM

betway (SBR rating D-) continues to steal player winnings; players also report theft of deposits
The sportsbook initially told players their winnings were void due to their style of play. betway targeted users who wagered in order to meet the rollover requirement for the bonus as fast as possible before withdrawing. Players have since reported that the sportsbook is closing accounts and confiscating winnings as well as deposits without attempting to explain its actions. This progressive level of theft is often a sign of financial problems. Balance confiscation is likely the sportsbook's only answer to dealing with winning players. betway does not appear to employ a risk management department or attempt to safeguard promotions against non-recreational players. Users are advised to withdraw their funds as soon as possible. The sportsbook has been downgraded to D-, one month after a downgrade from C.

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7/22/2008 10:50 PM
betway downgraded from D to D-

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7/21/2008 11:43 PM

Player files $500,000 complaint against betRoyal (SBR rating D-)

SBR Justin investigated the available facts of the complaint. In 2004 a group of players were invited by betRoyal management to trade prices and betting odds at betRoyal against other sportsbooks . The manager who had made the arrangement had taken a position with betUS (SBR rating D+) before this issue emerged.

betRoyal management would often solicit sharp players to bet off action they did not want while offering them special low juice, or even no juice lines, to increase liquidity. For example, if the sportsbook felt it had too much exposure on one play or wanted to gamble on the other team, it would make the applicable vig pricing appealing for their players that were known to trade on the sports betting market. The sportsbook was aware that at least two individuals were placing wagers on this account. The deposited funds initially lost but the invested $85,000 in deposits eventually earned a balance of $586,000. Several days before SBGglobal (SBR rating D-) completed its buyout of betRoyal last year, the Royal website was taken off of the servers. When the site returned on the SBG platform, all winnings were removed from the account.

During the investigation, Royal, which was known for odd player arrangements and high risk bookmaking models, claimed that it had an agreement with the account holder that he would never take out winnings – only deposits. Royal claimed that the players were using some sort of hedging strategy where they would guarantee that they lost money at Royal, and won at other books. Royal offered no solid proof of this, often referring to the deal as something arranged independently by the manager that had moved on. The account holder denies there was any such agreement to “not withdraw winnings.” He rightfully points out that such an arrangement is not logical and describes a scenario where the account could only lose money. SBR told Royal that their explanation was not believable. The account holder believes betRoyal erased the winnings in order to take $500,000 in liabilities off the books before selling to SBG Global.

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7/19/2008 10:41 PM

Vegas-Sportsbetting player reports no-pay dating back to September 2007
The bettor requested $400 through Neteller in September and has since requested the remainder of his $1,500 balance. The Vegas-Sportsbetting (SBR rating F) website gives him the message that he is not allowed to have more than one "pending withdrawal." Emails to the scam operation have bounced and the phone representative continuously claims management is not available to address the payout request. The player explains how he was duped by Vegas-Sportsbetting:
I have tried contacting them through 'live chat' help but when you eventually are told you have an operator, as soon as you mention 'withdrawing' money, they disappear and no further dialogue takes place. The email address they give for support just bounces back. I currently have over $1500 in the account. I must confess to not realising there are so many bogus sportsbook in operation, in the UK where I reside you never get these sort of problems. I actually work for the Racing Post - national daily racing/sports paper - and will be writing up my experiences with this firm, and advising everyone to check out your ratings and reviews about any sportsbook before opening an account and departing with money with these firms. They are very clever. The NFL markets in particular are frequently updated, giving the impression that its a very workable and therefore trustworthy operation.
This group of sportsbooks is known for scamming players on future wagers and failing to pay winners. Players can view a list of all sister sportsbooks of Vegas-Sportsbetting here.

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7/18/2008 11:36 PM
Portlandbet (not rated) debits players for winning wagers citing bonus requirements
Portlandbet has closed and is in the process of paying player balances. Some players have complained that the sportsbook is keeping the amount the player was required to bet to meet his wagering requirements instead of the prorated amount of the bonus itself. This odd deduction, which essentially equates to losing all the money bettors were originally obligated to risk, is costing some players more than their deposit and bonus combined. SBR will attempt to speak with Portlandbet about these deductions. Players should double check their withdrawals for unwarranted deductions.

Player 1: I had completed approx £7,000 of the Wagering Requirement when this book folded on 1st July. My balance was £2,370.10. They have now removed half of my balance (£1,185.05) and refunded the rest. Their reason was because wager requirements weren't complete. I obviously can't complete though as they have folded. I had no notice that they were going to fold.

Player 2: On my statement I got "withdrawal of my full balance minus deductions" which resulted in me only getting £3,500 and they've simply kept £1200 at their discretion.
In effect they've charged me £1200 for gaining a £100 bonus. It's ridiculous. Now in spite persistently emailing them over numerous days they do not reply. Is there anything that could be done? It is simply not punters fault they can't meet wagering requirements, as all markets have been closed by the company.

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7/17/2008 11:08 PM

Oddsmaker (SBR rating D-) refuses to settle wager dispute; acknowledges fault
The player was told his wager, which was an NBA bet placed in June, would be re-entered into the system to reflect the wager he intended to make. The player was told after the game by the sportsbook manager that the Oddsmaker customer service representative was wrong and the bet he said he would change could not be altered.

Player: I did an if-win on the Celtics last week and if it won, then i had the yankees-
both won- but when i entered the wager on the celtics, the wager was wrong- it said i had the over- I called before game time- the customer service manager said he would fix it. he never did. I had their financial executive call me and say that whoever told me they would fix it was lying. he said they dont speak good english and shouldnt have told me that it was fixed- he said that he admitted that probably happened but since I am up on their sportsbook, they wouldnt be doing anything for me regarding this.
i am not sure why it matters if i am up on them. I am up $59. This was a $2400 swing!! I know you cant do much about it, but warning others will be great! thanks

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7/15/2008 11:41 PM

All-Sportsbook enters the SBR Rating Guide with an F rating. All-Sportsbook is part of the EZ Sports Group. The most recent complaint came from a player who was with sister book Vegas-Sportsbetting (SBR rating F) five months ago. The player won almost $5,000 on a Giants Super Bowl futures wager. After requesting his winnings he was locked out of his account. The group has stiffed big futures winners in the past. The scam allows the book to take continous action on multiple teams through out the season, eventually stiffing only those who bet on the championship team. All-Sportsbook.com already has its very generous NFL futures odds up.

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7/11/2008 12:55 PM
bettingStar24 (not rated) tells SBR all delayed payouts have been processed. BS24 players are encouraged to contact SBR with feedback.
bettingStar24: We received the OK from the internal security check and carried out the payout requests of all customers named below. We hope that you understand that we had to check all the data and details prior to payout. This measure is primarily made for customers safety.
7/12/08 Update: Players confirm payment received.

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7/9/2008 11:54 PM

Portlandbet (not rated) players report website now allows for withdrawal request. Portlandbet management assures SBR withdrawals are being processed despite delays.
Player: Hi Guys, Just thought i would let you know i received an email from portlandbet today, see below, my account like many I assume was not enabled for a withdrawal, it is now and i have requested a withdrawal for my full balance of $5212 AUS, i will keep you posted on any other developments.

Portlandbet to SBR: Portlandbet has ceased trading and is in the process of paying out customer accounts. Additionally, all outstanding bets will be honoured. Customers with outstanding bets will be contacted individually with a description of how future bet payouts will be administered. Customers who have completed identification requirements are currently able to withdraw. Those who have not are being contacted and informed of these requirements.For you and your readers reference, please note the following government requirements for identification below. If a customer has not submitted these requirements they will receive the ‘max allowed = 0’ message you specify in your email. Customers should submit this information to allow withdrawal. Additionally, if a credit or debit card was used to fund an account a credit card authority form, along with copies of the front and back of the card used, must be completed. This can be accessed after logging in from either the DEPOSIT or WITHDRAWAL section of ‘My Account’.I am extremely sorry for any distress or inconvenience caused and wish to assure customers that payouts will be processed as quickly as possible. Unfortunately all other staff have been terminated and this means the process is not a fast as I, or customers, would like.

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7/8/2008 09:35 AM
Portlandbet finally acknowledges customer concerns through website message
Portlandbet has ceased trading as of 1st July 2008.We would like to thank our valued customers and assure everyone with account balances that they will be paid out and all outstanding bets honoured.We apologise for the inconvenience caused and ask for your patience in processing payouts.If you have any queries, please do not hesitate to contact us.
Despite the invitation for customers to contact the sportsbook, players continue to complain of not receiving email replies. Portlandbet has reposted its phone number: +61 2 6213 3666

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7/7/2008 10:34 PM

Four players complain their sportsbook, bettingStar24 (not yet rated) has not processed their Moneybookers withdrawals in two to four weeks. The sportsbook cites "identity verification from internal security" and has apologized to the players who are owed a few hundred dollars each.

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7/7/2008 09:57 PM
betUSA upgraded from C+ to B-

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7/5/2008 11:45 PM

Portlandbet (not rated) wagering down as of July 1st
Multiple players have complained that the sportsbook has removed its phone number from its website, is not returning emails, and is no longer taking wagers. A forum poster at moneysavingexpert.com reports receiving the following message from the Australian Gambling Commission:
"As of the 1st July 2008, Portland bet is no longer trading. Their financial position is currently being assessed. The Commission is working with Portlandbet on obtaining a list of outstanding debts owed to punters. As required by all sports bookmakers when first licensed, a security guarantee has been lodged with the Commission which is designed to cover unpaid punters funds up to the limit of the guarantee. Portland bet or the Commission are currently not in a position to give any definitive advice on when any outstanding debts may be settled. When the Commission receives the full list of all account holders and any outstanding amounts these will be considered in due course in the context of the security guarantee and any other funds that may be available.
I have taken note of your contact details and will notify you of any further developments.
Yours sincerely
Bruce Waugh
Compliance and Investigations
Gambling and Racing Commission"
Many of the players are rightfully upset that the sportsbook took their deposit days before taking the wagering platform off-line. The Australian-based sportsbook was last off-line on 12/23/07, warning players of payout delays. The bookmaker reopened in February.

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7/4/2008 05:27 PM
betWay downgraded from D+ to D

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7/4/2008 02:36 PM
betWay continues to confiscate winnings; SBR lowers rating to D
betway offers free-plays as an incentive for bettors to deposit. After the players have met the wagering requirements and request a payout the sportsbook confiscates winnings and sends back the deposit. A losing player never realizes he never had the chance to win the house's money. The sportsbook cites bonus hunting and taking advantage of the sportsbook's offers without intending to gamble further. betway attempts to brand this type of play as the "money method."

betWay: You have been positively identified as a participant of the "Money Method" scheme and therefore we have locked your account, cancelled all your bets and returned your initial deposit to your eWallet account. We will keep your account locked and will lock any future accounts you register."

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7/2/2008 08:39 PM

betChance (SBR rating F) deactivates accounts; continues emailing to players with take-it-or-leave-it settlement offer

betChance is no longer pretending to take bets or allowing players to look at their balance. The book's homepage gives players' the message that the "operation is suspended for technical problems" and it "apologizes for any inconvenient.." The Malta-licensed sportsbook baited players with large deposit bonuses and advantageous lines and pricing. Some players have been pursuing their funds from betChance for nearly one year. History suggests, despite what betChance offers or arranges with players, the book will continue to stall and will not pay. Multiple players have stated that their opinion is the book will only pay if somehow leveraged to do so by The Lotteries and Gaming Authority of Malta and will hold out hope for their full balance. The LGA issued small payments to players on behalf of no-pay sportsbook Playbanks in March, months after the book had closed.

betChance email to players:
We have tried to contact you during the week to inform you about the money in your betchance betting Account. betchance Limited (betchance.com ) is closing and we are giving the following options to clients;
Option 1: To pay 30% of the total amount (betting account plus pending withdrawals) in the next two-three weeks.
Option 2: To pay the total amount you have in your betting account but divided in 15 months payments.
Please give us your reply as soon as possible, by email, or send us the phone number where we can contact you, in order to notify us of your decision.
When we’ll receive the option you choose, we will send an agreement by email, which has to be signed by both betchance and the client, and afterwards the payment will be processed. For any further information you require, do not hesitate to send us an email on info@betchance.comor contact us by telephone on 00356 21489941.

Regards, betchance Limited

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6/28/2008 11:57 PM

New bet911 (SBR rating D-) player complains of stalled payouts
The sportsbook was downgraded to D- earlier this month after two players filed new payout complaints. bet911 shows signs of trying to survive until it can obtain funds from new players at the start of football season. Like USDbet (SBR rating F), the small sportsbook's marketing efforts were directed to players on posting forums. bet911 advertisement banners currently promote a 100% bonus.

Player: I currently have over $10000 in my account with them (account xxxxxx same e mail). I have been a customer for several years but this seems to count for nothing. I send e mail requests asking for a breakdown of how and when I will get paid which either remain unanswered or get misdirected within bet911 (apparently). If they do reply it is never to my question but offering me the 'opportunity' to request a payout. Woi I'm so honoured. Their 'opportunities' have resulted in me receiving only $2000 in the last four months.

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6/26/2008 11:47 PM

BookThebet (SBR rating F) player reports new no-pay case
Player: I have an account with bookthebet.com. The person I have been dealing with the last year is named George. The 1-800 number goes directly to his Cell Phone in Costa Rica. I have always been able to get a hold of him. I have over $6000 In my account and now for the last 14 days when I call it goes directly to his voicemail and I receive no response to my emails. The site is still operational though accepting bets.

The last BookThebet victim reported being stiffed $7,000 in May of 2007. BookThebet ownership operated PornSportsbook (SBR rating F) until earlier this year. The book is now off-line.

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6/25/2008 06:53 PM
New Live betting Odds Service, LinesMover, operated by 4SportsPicks (SBR rating F) management. MajorWager moderator Clevfan spotted Linesmover's phone number on SBR's overview of 4SportsPicks.com which now uses the website, ForSportsPicks.com. The most recent scam from the 4Sports Group was through deposit-only F-rated betting sites PlayersBigWorld, Playing24Hours and SportsPlayingWorld. 4Sports moved these books with it from SportsCallCenter F.A. turnkey service before starting their own operation. Within months players were contacting SBR for help with over five-figures in total payout requests. 4Sports management, also management for Linesmover, told players they are only a service provider. 4Sports also serviced eWinner when it closed with player funds in 2004.

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6/23/2008 06:34 PM

betChance (SBR rating F) player reports that the sportsbook informed him it will finally close
The player states the no-pay sportsbook called to offer him a settlement of 25% of his balance or the possibility of being paid in 20 months. betChance has been unable to clear delinquent withdrawal requests for almost a year while teasing owed users with email updates about new ownership and small sporadic payments to a fortunate few. Most players do not expect to see any of their funds and now believe the empty promises and positive updates were part of the scam to remain operational in Malta while collecting from new depositors.

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6/22/2008 11:15 PM

1SportWagering enters the SBR Rating Guide with an F rating. 1SportWagering is part of the EZ Sports Group. The most recent EZ Sports complaint came from a player with sister book Vegas-Sportsbetting (SBR rating F) in February. The player won almost $5,000 on a Giants Super Bowl futures wager. Shortly after requesting his winnings he was locked out of his account. The group has stiffed big futures winners in the past. The scam allows the book to take continous action on multiple teams through out the season, eventually stiffing only those who bet on the championship team. The majority of the EZ future bet bettors never realize they risked funds with nothing to gain.

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6/21/2008 11:25 PM

USAsportsbook enters the SBR rating guide at F. USAsportsbook is the second Futurebet (now called iGaming Software) sportsbook to enter the SBR Rating Guide this week. SBR will continue to look for sports betting sites affiliated with the scam group. Futurebet is known to recycle sportsbook brands prior to football season.

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6/20/2008 09:01 PM

888Sport enters the SBR Rating Guide at B
888's sports wagering center is serviced by BlueSquare (SBR rating A-). 888Sport.com is hosted on BlueSquare's servers, and utilizes the same Orbis software. The gaming giant partnered with BlueSquare in March to add sports betting to its poker and casino brand. 888's financial transactions and customer service will be handled in-house.

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6/17/2008 11:22 PM

1LuckyGambler enters the SBR rating guide at D-

1LuckyGambler is a Costa Rica-based sportsbook that uses the Sportsbook.com (SBR rating D-) hosting and service center. bettors are advised to steer clear of the Sportsbook.com group which has scammed many players over the past year. Sportsbook.com is four months behind in payment to some players due to a lack of processing resources.

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6/16/2008 10:22 PM

Scam sportsbook USDbet (SBR rating F) soliciting new players it cannot pay

USDbet has been unable to pay players since August of 2007. The sportsbook advertised on sports betting forums while complaining about its blacklist status on SportsbookReview. Once its processor refused to give the book player funds it collected on its behalf, USDbet stopped answering player emails. USDbet.com continues to take deposits and will likely aggressively market bonuses prior to the start of football season. Players should be aware of these scams that utilize money-first gambling portals to appear to be legitimate operations.

Player: Hi, I've been using USDbet for 2 months now, and I've won quiet a bit of money. They appeared to be a creditable looking website, I've been able to get answers to question regarding bonuses and different betting types via email, but when it comes to making a withdrawal, I don't get any response.

I actually spoke to someone once via there live chat once, and they said there withdrawals wont be activated for 3/4 weeks due to a change in management (but they keep accept deposits?!?!?)

There live chat very rarely works, and there 1800 number rings out. (Although, rarely, I actually do get someone on the live chat, but I've tried over 200 times and I've only gotten through twice). This is starting to really #$%! me off. Is there anything you can do to help me?

USDbet migrated to Futurebet from the Sportsbook.com Group in December of 2006.

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6/15/2008 09:56 PM

AscotSports (not rated) officially closed. Ascot has sold its casino business to 9 Technologies Sdn. and El Moro Finance Ltd. which will continue to operate the casino under AscotEcasino.com. Ascot sports bettors continue to withdraw funds from AscotSports.com.

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6/14/2008 10:56 PM

Oddsmaker (SBR rating D-) cancels winning bets; cites bonus terms
A new player accepted a free $200 account offer from Oddsmaker. He also deposited $500 in order to increase the amount of money he could risk at once. The sportsbook confiscated all winnings including money won from the player's deposit. Oddsmaker states that the player made a parlay which is against the bonus terms and the reason for management's decision.

Player: I got the letter offering a $200 bonus for signing up. $200 is too little to play so I added $500 cash at the same time. That gave me $700 to play with. I ran it to $3600 winnings that weekend when I inquired how much of it was available for withdrawal they told me none that I had broke the rules by betting a parlay. I made a good 20 straight bets before any parlay and then another 20 bets after that.

All those bets were in the $100-$300 range. When they refused to pay I asked if they were going to refund my $500 if I had lost. Of course not, so what they were saying is I risked $500 cash with no chance of winning and they weren't going to let me know I broke the rules or was playing for nothing until 1) I went broke 2) I tried to make a withdrawal.

In my mind the bet I broke the rules on (which I was unaware of) should have voided the $200 and either 1) they notify me 2) All bets from then on were good. In reality considering I never lost the $200 all bets should have counted. They continued to let me make numerous bets and run up the figure and if I hadn't inquired can you imagine if I had ran it to 10 or 15 large how much more pissed I had been. You know in this business you go hot and cold I got hot at the wrong time with the wrong book. I probably lose $30,000 to $40,000 a year. To win back 3,000-4,000- is a good weekend. What really pissed me off is I had bets pending. When I called and those bets weren't honored after all was said and done I was really irked. They told me my figure would be reset to $500 after ALL pending bets were graded.Go figure. Thanks for your help.

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6/13/2008 11:48 PM

New player victim to sportsbook impersonator
Player: After hearing about how good Legendz was and that you gave it an A+ rating I decided to join. I went to LegendsSportsbook.com and sent 250 bucks! It wasnt until 2 week later when i tried to get there from SBRlines did i realize they were two different websites! I checked the rating guide and realised a scammer has my money.

Robbie, formerly of defunct Apex Sports (SBR rating F) is operating legendsportsbook.com which has attracted bettors looking for the real Legendz (SBR rating A+). SBR has warned players since 2006 of LasPalmasSportsbook.com after readers reported depositing in what they believed to be LasPalmas (SBR rating B-). bettors should also beware of OceanSportsbook (SBR rating F) and AmericasBookie (SBR rating F). Both are part of this network of scam sites.

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6/7/2008 11:35 PM

betWay (SBR rating D+) confiscates earned free-play winnings

betWay claims at least five players followed the directions of a third party website on how to utilize bonuses and cashout in the shortest amount of time possible. Although this is not the type of play the sportsbook hopes to gain from the promotion, betway does not have rules against betting with the intention of earning bonuses quickly and utilizing the sportsbook only for that reason. In email discussion betway refers to this action as "the money method." SBR has asked betway to reconsider honoring all wagers and allow SBR to advise on the promotion's terms and conditions. betWay has been downgraded from C to D+.

betWay to SBR: In the case of the 5 accounts in question, we remain firm that the evidence is clear that these players came through a site which openly teaches players how to abuse bonuses.

betWay to user: After analyzing Metododiheiro.com, we have seen that the "Money Method" promotes a step-by-step guide and workshop for systematic abuse of free bet bonus offers on 50+ Sportsbook sites. betway were not aware of Metododinheiro.com and the promotion of this scheme until recently.

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6/7/2008 11:29 PM
betway downgraded from C to D+

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6/5/2008 11:56 PM

bet911 no-pay and no response; downgraded to D-
The sportsbook has not responded to player an SBR requests for a promised payment of $1,750. A second player reports a 3.5 week $740 slow-pay. bet911 last responded to SBR and assured payment in March. bettors are reminded to avoid small unproven sportsbooks that may be attempting to hold on until they can begin collecting deposits from new football bettors. Sportsbooks that focus on U.S. sports are entering the slowest part of the betting year.

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6/5/2008 11:55 PM
bet911 downgraded from D to D-

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6/3/2008 11:24 AM

10a1 enters the SBR Rating Guide at B-. 10a1.com targets Spanish speaking soccer bettors that is owned and operated by Gibraltar-based StanJames (SBR rating B).

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6/2/2008 10:33 AM

betJoint (SBR rating C-) changes software, hosting

betJoint has moved from IDSA Hosting and its ASI software to a new web hosting, wagering, and software solution that uses BLR software. The turnkey solution is shared with betSportsInc (SBR rating D). betSportsInc first entered the rating guide at F after utilizing betCascade's system. The small book tells SBR it left Cascade's platform after learning of player no-pays. betJoint is currently under review for canceling winning wagers.

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5/31/2008 01:54 PM

SBR office Tours: View photos of betBlackDog (SBR rating C-) here. The sportsbook is located in a two-floor complex called Plaza Rubi in Costa Rica. SBR was first contacted by BlackDog users almost one year ago with reports that the book was misrepresenting itself as being affiliated with other known brands 5Dimes (SBR rating A) and betRoyal (SBR rating D-) in an effort to acquire their players. BlackDog management tells SBR it has dismissed the offending members of its sales staff and "any mention of any other sportsbook would result in immediate termination." SBR has not received any BlackDog withdrawal or wagering complaints. BlackDog has been added to the SBR rating guide at C-.

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5/30/2008 03:01 PM
betUS (SBR rating D) pays player full $18,300 after telling him in April that his winnings were confiscated. | Original 5/7/2008 report | Forum discussion

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5/30/2008 02:45 PM
betBlackDog - SBR initiates rating coverage at C-

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5/29/2008 09:49 PM

InstantActionSports (SBR rating C) confiscates winnings, earned bonuses
The sportsbook sent an email to two account holders stating that they will not honor a "50% moneybookers bonus and winnings from the bonus due to sharp play" after the bettors won wagers and already completed their rollover wagering requirements. SBR has contacted sportsbook management stating that retroactively voiding wagers and deducting bonuses after the requirements have been met is considered theft. SBR has asked IAS to reconsider this decision and employ better risk management and more appropriate bonus terms. SBR advises sportsbooks to identify undesireable play as soon as possible and prorate the bonus before parting ways with the customer. The players have pointed out that they would have placed the wagers at a different sportsbook with deposited funds had IAS declined to service them. A final decision from InstantAction is expected tomorrow.

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5/26/2008 11:28 PM

New sportsbook NoJuice99 enters the SBR rating guide at D-. NoJuice99.com is a turnkey sportsbook site hosted by Eagle Data Processing in Costa Rica. The site was opened earlier this month and is promoting vig-free betting and a 20% bonus. SBR expects EagleDP to either close the sportsbook or prohibit it from taking deposit business. Players should steer clear of these too-good-to-be-true offers. Often these incentives come with requests for Western Union deposits or other off-site deposit options that allow anyone with a sportsbook the ability to collect nonrefundable cash deposits. Once the cash is collected the site owner can abandon the scam with a profit.

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5/24/2008 10:21 PM

AscotSports Closing May 31st?
Isle of Man sportsbook, AscotSports (not rated), appears to be closing its doors. Earlier this month the sportsbook posted a message that the site was closed due to "system maintenance and enhancements" but has since added a message asking players to withdraw their funds by May 31st. The Malaysian Insider has reported that the book's owner, Vincent Tan Chee Yioun, has decided to close Ascot. Some Ascot players found the bookmaker after a bonus offer to Pointbet (SBR rating F) victims was publicized. Players are hopeful that Ascot will close in good standing unlike Pointbet but are nervous because recent withdrawal requests have not been addressed. Some players report delays of two weeks. One casino winner with a balance of 18625 euro says he has been locked out of his account since May 5th. Ascot management had contacted SBR in April about a beginning the rating evaluation process but has not yet responded to player inquiries from earlier this week. Users should request their funds immediately. | Forum discussion

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5/23/2008 10:26 PM

Email Response Test Results Posted

NBA playoff bettor Dennis Quinn had five sign-up questions for 16 sportsbooks. Response time ranged from 15 minutes to over 12 days from Racebook.com (SBR rating D+). Intertops (SBR rating B+) came in first place with a test score of 'A', a significant improvement from its last email test seven months earlier. Six sportsbooks failed to respond to Mr. Quinn. | See complete e-mail test results here.

Note: Sportsbooks are welcome to contact SBR for more email details and the opportunity to add their own comments to the results page.

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5/21/2008 11:30 PM

bet911 (SBR rating D) player waiting for $1,750 since January
In January of 2008 bet911 agreed to pay a player $1,750 that was confiscated in June of 2007. Both the player and SBR have contacted bet911 management about the promised payout since. 911 initially blamed the delay on miscommunication regarding which payout method would be used. Recent inquiries have not been returned.

SBR report January 12, 2008: Bet911 management has agreed to pay a player $1,750 originally withheld because the account was one of two that wagered from the same location. The player argued that Bet911 was alerted ahead of time through email that his friend worked with him and was given a referral bonus. The $1,750 is the amount the player won and does not include the bonus which was cancelled. bet911 states they are under new management and is willing to address all complaints previously submitted to SBR.

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5/20/2008 08:36 PM
betCascade (SBR rating F) Scam continues over one year later
The most recent scam report comes from a player who deposited in April and says he was promised a payout of over $4,000. Like other players who have been waiting since April of 2007, he was told his payout "would arrive soon." Cascade's excuse for taking deposits while unable to pay owed players from the previous year was "new investors" were responsible for new marketing and deposits and the old Cascade would save money from bookmaking services to pay on delinquent account balances. Cascade has paid just over $22,000 to SBR readers since it initially stopped processnig payout requests. The total the book has since taken in deposits is unknown.

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5/19/2008 10:42 AM

betRuss (SBR rating C-) accounts acquired by DPT Sports Group
betRuss.com now redirects to LooseLines (SBR rating B-). Looselines is a part of the group of sites that include better known B rated books ABCislands and Jazz Sports. betRuss management tells SBR that the decision to move under Looselines was made because the betRuss brand and its marketing team was "fighting an uphill battle" due to the stigma of the Absolute Poker controversy. betRuss was founded by a former Absolute Poker manager. Looselines will be financially backed by DPT Sports but operate independently with its own lines and management. Looselines will move from the -108 lineset that was offered until today to betRuss standard -110 vig. bettors who were using Looselines prior to today will be able to use the -108 lineset by accessing their accounts through ABCislands. LooseLines, which will focus on recreational players, has been lowered to B- as it adapts to the betRuss staff and operating policies. Looselines management tells SBR that the migration was already completed in the middle of the night.

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5/18/2008 11:10 PM

betJoint (SBR rating C-) applies bonus rule to parlay winnings; costs player $3,051
The player made two winning 3-team parlays wagering $250 and $150 in free-play bonus money to win a total of $5,359. The last leg of both parlays were on the San Diego Padres +1.5 run line. The player also made a regular moneyline bet on the Padres as well as a wager on the opposing team using his deposited funds. The next day the user account was debited $3,051 and his parlays were recalculated as 2-teamers with the third leg removed. betJoint cited the rule below:

You are allowed to bet both sides of the same game, PROVIDING THAT IT IS ALWAYS WITH YOUR OWN CASH AND NEVER INCLUDES THE USE OF ANY ‘FREE PLAY’ CREDIT. This rule applies to all straight-action wagers and also any plays that are used in parlays or teasers. For example, if you make a FREE PLAY wager on Team “A” or use Team “A” in a parlay or teaser wager using FREE PLAY credits, you are not allowed to bet Team “B” from that same game or event with either FREE PLAY credits or CASH play. Likewise, if you make a CASH wager on Team “A” or use Team “A” in a parlay or teaser wager, you are not allowed to bet Team “B” from that same game or event with FREE PLAY credits. However, you can make CASH plays on both sides of the same game in all instances, whether it is straight action, parlays or teasers. Violations of this rule will result in both/all bets on that event or game being cancelled and those bets will be considered null and void. In such instances, the cash play money will be refunded to customer's account and the customer will automatically forfeit all remaining Free Play credits in his/her account as penalty for rule violation.

The player argues that his cash bets oppose each other and were not made in an attempt to hedge out of the parlay. He also argues that betJoint is using a single cash bet to void two separate larger parlay wagers. The rule is considered fine print due to the fact that the software does not prohibit these actions. This is the second case of this rule biting into an account balance this year. In February a player was in a similar situation. His free-play parlay lost and the cash bet won. betJoint handled it differently, canceling the player’s winning cash wager that was opposing the last leg of a losing parlay. betJoint assured SBR that had the parlay won it would have been honored and the losing cash bet would have been no-actioned. betJoint stated it aimed to prohibit the player from making a cash bet on the opposing team and it expects its software to prohibit the free-play buy-back bet in the near future. In this most recent report, the player’s $575 cash bet was honored while the parlay legs were not. Despite inconsistent handling with the two accounts, betJoint’s management states that the rule gives the book the ability to cancel any and all bets referenced in the rule. Players should be aware of the odd rule and the liberties it gives the sportsbook. Under this catch-all stipulation a sportsbook has the ability to cancel winning cash wagers or void a $7,000 8-team parlay if the bettor was to make a $20 cash bet that was opposite one of the picks in his parlay. | Forum discussion

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5/16/2008 11:00 PM

JustForbettors, ClicknGamble & betCasinoAndSports downgraded from D- to F. The sportsbooks, along with Ultimate-Odds (SBR rating F), make up the last four Capilleira sportsbooks that remain online. Ultimate-Odds and betCasinoAndSports are expected to close to the public in the near future. Recent history suggests that if these books do close it is likely large balance holders will not receive their money.

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5/15/2008 06:17 PM
Capilleira Group sportsbooks reach SCAM status
Operation management initially told SBR that they were not responsible for its anonymous licensees. After the closure of the first no-pay book, DragonWager, Capilleira management told SBR it would require its licensees to keep deposits on hand so not to facilitate theft. Capilleira management also told SBR that it would stand for all player balances at two of its brands, WagerDaily and Ultimate-Odds. In March a WagerDaily player reported that he was owed $23,364 and the sportsbook was off-line. The player was able to log in to his account through Ultimate-Odds where his balance was still showing as available. Capilleira management initially told the player that it would pay him in installments and take responsibility for the "book owner's" debt.

Capilleira: I will pay you 10% of the balance starting April 1^st and it will be sent by bank wire and this will be adhered to strictly.

Capilleira's owner failed to pay as promised and has avoided the client. WagerDaily reached a peak rating of C- before the first complaint from betCSL was received. Capilleira-hosted books such as betCSL, DragonWager and BigJuicyOdds have stiffed players thousands.

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5/14/2008 09:41 PM

Logans enters the SBR rating guide at D-. Logans is the second Sportsbook.com-hosted sportsbook to enter the SBR rating guide this week. Logans is advertising the same $10 free bet promotion that other Sportsbook.com serviced books are offering. As is the case with other brands, it does not mention that the use of the promotion is prohibited when it has been accepted at other seemingly independent sportsbook.com licensees. The group has labeled the used of multiple bonuses at their different books as abuse and confiscated player funds from winning accounts.

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5/13/2008 09:47 PM

Ebets enters the SBR rating guide at D-. Ebets is a Costa Rica-based sportsbook that uses the Sportsbook.com (SBR rating D-) hosting and service center. Ebets is currently calling players from customer lists to offer 25% bonuses. bettors are advised to steer clear of the Sportsbook.com group which has scammed many players over the past year.

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5/12/2008 07:57 PM

Sportsbooks to survive lethal Futurebet partnership? DimeLine Sportsbook offers updates on customer service and payout complaints while lifeless sportsbook, USDbet, claims it is under new management and players will see it pay again.

USDbet (SBR rating F) has failed to respond to players and SportsBook Review since informing SBR it was victimized by Futurebet in October of last year and did not have player funds. The sportsbook's management suggests there is reason for players to be optimistic.

USDbet: Dear Bill, USDbet is under new management and finally doing its own processing. Software will remain the same, however the problem was with processing not the software. We are paying out all pending withdrawals, so please redirect players who have contacted you with withdrawal problem to this mailing address: mail@usdbet.com. Thank you. Best regards, James USDbet.com

DimeLine Sports (SBR rating D) tells SBR it will address complaints and that the book is close to upgrading its customer service department.
DLS: Apparently after reading your forum there are still some complaints regarding payouts from Dimeline. Our payouts are completely current and if here are clients who have not been paid it is a mistake. Please let the players know to contact me directly at aglende27@gmail.com and I will take care of this. Also I wanted to let you know that we are a few weeks away from providing our own customer support and completely being out from futurebet's horrible support team. We are also launching our poker network by June 1, 2008 and bringing back Neteller which will speed up the payout process for international clients. If you notice there are no payout complaints from USA clients.
SBR currently has three slow-pay and customer service complaints from DLS users. DLS has thus far survived a partnership with Futurebet, which stole bankrolls and profits from the majority of its licensees. betOnUSA (SBR rating D-) was the last book to join the no-pay network. betOnUSA is believed to have taken over the Futurebet software source code and partnered with the network which did its last cash-grab on turnkey sportsbooks and their players.

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5/11/2008 09:44 PM

Slow-paid Enterbet (SBR rating D) player receives $250; put on payment plan
The player tells SBR he was asked not to disclose the terms of the payment plan but states he is finally receiving favorable results and expects to paid in full by the beginning of the NFL season. Enterbet management has not responded directly to SBR's inquiry regarding this player. The account holder told SBR he was originally told that payouts were stalled because he was a "sharp player" and Enterbet was a book that aimed to service recreational bettors. The user is owed over $5,000. | Initial report

Player: The gentleman Palbo, is telling me that I had been label a wise guy player. And because of that, I will be slow paid. He tells me that I will not see another payout before the start of next NFL season. Along with that, he has reduce my online wagers from as much as $2k, to $50.

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5/7/2008 02:12 PM

betUS (SBR rating D+) informs player of $18,300 confiscation
The bettor made his first deposit of $1,000 in April which he lost. betUs contacted him to give him a $100 bonus which he also lost. The player made a second deposit of $1,000 on April 18th. He then made winning parlay wagers that brought his account to $18,300. He was told by management that the betUs credit card processor has informed them of a chargeback dispute with poker site, Ultimatebet, that it also services. The player claims betUs told him in order to get a payout he would have to settle the dispute with Ultimatebet. The player sent Ultimatebet $2,000 which cleared the credit card dispute and reopened the account in good standing. After resolving the issue with Ultimatebet, betUS told the player they are keeping his winnings.

Player: On 4/10 i made a deposit of 1000, on 4/18 i made a deposit of 1000. I made a 5 team parlay on 4/18 - mets,nationals,brewers, cardinals -1 1/2, and indians that paid off around 13k...on the same day i made a 2 team parlay, indians -1 1/2 and whitesox -1 1/2 that paid off around 3k...(a few smaller bets also but not significant) the next day i went to withdraw and they froze my account...when they unfroze it for an hour a week later when i cleared up everything i made a few bets and won another 1600 mostly on the laker-nuggets game 3...On April 29th I spoke to Dan and he told me he is "confiscating my account", "we dont want your business" and he will reverse the 2 charges that i made betUS

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5/6/2008 07:50 PM

10bet (SBR rating B-) cancels two soccer wagers citing "typing mistake"
The player has followed the line closely and believes the book cancels wagers when the line has moved in the player's favor. Competing bookmakers have stated that the price was in range of the betting market and that their line was similar at the time of the wager. 10bet has not responded to the player's request to discuss the matter.

Nordicbet: Hi,I can confirm that **** is correct. It is also correct that Nordicbet had several odds changes on those matches, active risk management, but no misprint!
Best Regards,
Nordic Gaming Group Ltd.

Player to 10bet: This was no typing mistake, your cancellation is a blantant violation of your own rules.

The Vadmyra match:
Your odds opened at 2.89 and was later slashed to 2.57, which I played. You currently offer 2.13. Nordicbet opened at 3.10, then slashed to 2.85, 2.65 and now offer 2.15. Bwin opened at 2.85 then slashed to 2.55 and now offer 2.10. There has been market changes on the match - but misprint? No way.

The Lyngbø match:
Your odds opened at 3.88 and was later slashed to 3.02 which I played. You currently offer 2.34. Nordicbet opened at 4.40 then slashed to 3.80, 3.45, 3.15 and now offer 2.35 Bwin opened at 3.80 then slashed to 3,00 and currently offer 2.30.
Again - obvious that it's just ***** that this was a typing mistake. Please respond to this message and re-activate my bets before the matches start.

SBR has asked 10bet's General Manager to review the player's complaint and provide evidence that there was indeed an obvious error. A different 10bet user submitted a similar complaint two months earlier. Management defended 10bet's decision to cancel that wager prior to the match, saying that the line was temporarily moved the wrong way, opposite the changing market. The player and the book dispute whether the player bet the line in a window of a 30 seconds before the erroneous odds change was reversed.

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5/4/2008 07:35 PM
betChance downgraded from D- to F

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5/3/2008 03:13 PM

betSBI (SBR rating D+) fails to pay scammed players after repeated promises
A betSBI (Sports betting International) representative contacted multiple players setting them up with a line of wagering credit. Players won approximately $2,000 and filed a complaint with SBR when their contact was no longer answering his phone. The sportsbook's manager told SBR that the agent gave other players credit as well and those players lost over $15,000. Since those players refused to pay the agent he was unwilling to pay the unrelated winning account holders. The sportsbook's manager gave multiple dates for when it would step in and pay the players if the issue could not be resolved directly with the agent. After assuring both the players and SBR that the accounts would eventually be paid, SBI has gone back on its word. Players should be aware that betSBI, which claims it no longer has post-up players, works with rogue agents and may be facilitating a scam.

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5/3/2008 02:59 PM
betSBI downgraded to C- to D+

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5/1/2008 08:33 PM

betChance (SBR rating D-) scam continues after scattered payouts
Many players who filed a complaint reported payment at the start of April. betChance failed to pay players at the close of 2007 and beginning of this year. The sportsbook was upgraded from F to D- in April to reflect the possibility of payment. Players have since wrote to SBR strongly objecting to the sportsbook having a rating above F-. betChance payouts have not continued while its marketing campaign has. betChance is telling players they are only able to withdraw the amount they deposited. The result is new players depositing in an effort to win money the book will not pay.

Player to betChance: I am still waiting on a response to my email from 31st January 2008 (10 weeks ago !!!). Furthermore there are 5 open withdrawals over 5000 Euro in total. Please let me know within 7 days when you will payout this amount. Please regard that sportsbookreview.com has changed your rating from F to D- on 7th April and I think that you won't be pleased if your rating will changed again to F.

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4/28/2008 01:36 PM

Player vs. betWay Resolution
betway (SBR rating C) has credited the player for the full winnings as well as a bonus for the inconvenience. betway apologized to the player and states that the software issue has been addressed.
betWay: I have gone through your case with the relevant person and we chose to refund your winnings to your account. We truly apologize for the inconvenience. We have had some difficulties with the new site, but as everything new, it's hard to get things to run smoothly from the start. It seems now though, that we are close to be back on track again. And we are extremely exited with that. We hope you find this acceptable and wish you a great day. Warm Regards
original complaint | betway discussion

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4/27/2008 10:51 PM

SCAM ALERT: New online casino, FruitnLoot launched by ownership of closed sportsbook scam Apex Sports (SBR rating F-). Stolen Apex player funds were used to start these new casinos and sportsbooks such as bet33 (SBR rating F).

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4/26/2008 10:54 PM
betSuperior - SBR initiates rating coverage at D+

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4/26/2008 10:43 PM

betSuperior enters the SBR rating guide at D+. betSuperior is a new sportsbook from the Costa Rica-based operation that formerly ran BlueGrass Sports (betBG.com). Superior is the only post-up sportsbook from the Bluegrass Group. betSuperior is not to be confused with defunct Superiorbook which was bailed out by Bookmaker (SBR rating A+) in August of 2007. SBR will monitor betSuperior and analyze all available player feedback.

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4/25/2008 07:24 PM

betWay (SBR rating C) voids winnings; blames software updates

betWay tells player his wager was 150 euros above the limit and will not stand. The decision was made despite that betway confirmed the wager, deducted the funds for the pending bet, and addressed the issue after his funds were already risked. betway apologized to the player for what it calls a system malfunction, but refused to pay winnings in full. Players should be aware that recent software upgrades have caused the website to perform incorrectly and players may be held responsible for errors.

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4/24/2008 06:38 AM

Bookmaker (SBR rating A+) testing new wagering interface
Current users can log in and view the platform in beta here. Bookmaker is encouraging customers to send feedback through the beta site's feedback form.

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4/23/2008 06:23 PM
bet29 (SBR rating F) website off-line. The sportsbook left some players hopeful during the month of March with a website message stating: "site is in maintenance, we apologize for any inconvencience. We will back shortly." The bet29 website is no longer online. Before the sportsbook left with player balances it blamed user credit card fraud for payout delays. Players have not been able to contact the sportsbook since early March.

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4/21/2008 10:06 PM

betOnSportsbook enters the SBR Rating Guide with an F rating. betOnSportsbook is part of the EZ Sports Group. The most recent EZ Sports complaint came from a player with sister book Vegas-Sportsbetting (SBR rating F) in February. The player won almost $5,000 on a Giants Super Bowl futures wager. Shortly after requesting his winnings he was locked out of his account. The group has stiffed big futures winners in the past. The scam allows the book to take continous action on multiple teams through out the season, eventually stiffing only the backers of the championship team. The majority of the EZ future bet bettors never realize they risked funds without a chance of winning.

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4/20/2008 09:51 PM

betCasinoAndSports, new Capilleira sportsbook, enters the SBR rating Guide at D-
Capilleira closed the majority of its post-up sportsbooks in March following the collapse of BigJuicyOdds (SBR rating F). Capilleira hosted the website and provided wagering and some payment processing for its webmaster client. The turnkey provider left only Ultimate-Odds (SBR rating D-) online. betCasinoAndSports is now one of two active Capilleira books indexed in the SBR rating guide.

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4/19/2008 08:06 AM

PitBossPlayer, second F rated Futurebet sportsbook to enter the rating guide this week. The new rating guide entry is the result of a player reading the warning for betBig247 (SBR rating F), matching the customer service phone number, and inquiring with SBR. Players are urged to steer clear of any book they believe may be affiliated with Futurebet. One of the group's phone numbers often used is 800-809-9460. Email may use the domain @PlayerSupport.com.

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4/17/2008 10:43 PM
betBig247 - SBR initiates rating coverage at F

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4/17/2008 10:19 PM

SCAM Alert: betBig247 enters the SBR Rating Guide at F. betBig247 is a new sportsbook from Futurebet, now calling itself IGaming Software. Futurebet is servicing multiple no-pay sportsbooks like SportsbookUSA (SBR rating F) and Monkeybet (SBR rating F). Monkeybet, which remains online as a deposit-only sportsbook website, is marketing 100% bonuses. The Futurebet Group is currently the largest sportsbook scam online.

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4/10/2008 06:00 PM

bet1128 (SBR rating C-) Chilean League wager dispute update: bet1128 credited players for winning wagers that were initially canceled. SBR has asked bet1128 to review previous complaints of unjustly canceled wagers.

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4/8/2008 11:20 PM

bet1128 (SBR rating C-) voids wagers after lines change in players' favor
SBR received five complaints from bet1128 players who had valid bets canceled in 2007. bet1128 has claimed that linesmakers made "an obvious error" when they fail to move the line with the betting market.

Player on 3/13/08: Yesterday I was treated unfairly by bet1128 (bet1128.com - former Paradisebet). They voided my bets on Chilean League match Palestino vs Huachipato claiming there was a mistake in the odds. This however clearly was not the case. True that at the time I placed these bets their odd for away team was above market average. Their were among the last to keep it that high. But this was caused by general line movement on this game yesterday morning and surely not by oddsmaker's mistake. I placed two bets around 06:30 GMT and they voided them almost three hours later when these bets were indeed in quite a contrast with market average odd. I intervened by sending an e-mail and on live chat service but to no avail. I am not expecting you to waste your time to take up this case with them as I am fully aware they have a history of such practices and the chance to reverse the decision (one bet would be won) is minimal. My main point is that a wider public read this and know what they can expect from this sportsbook.

Player 2: The draw was available at 3.6-3.8 in a few places and Huachipato at 5.5-5.80 in a few places as well. What it happened is that there was a very big move on the odds in that match and they got caught as many other bookmakers.But instead of honour their odds as everyone does they just claim that their odds were wrong and they void all bets. I think this is totally unacceptable and I would like you to make public their decision in your website and review their rating accordingly.

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4/7/2008 11:37 PM

betJamaica (SBR rating A+) adds LiveChat customer service
Players can view SBR's full list of sportsbooks that offer LiveChat here.

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4/7/2008 08:29 PM

betChance (SBR rating D-) pays two more players a total of 6000 euros
The Malta-based sportsbook has been upgraded to D- due to possibility of payment. Users also report faster line movement keeping the book in line with the market's betting odds.
A player from closed sportsbook, Playbanks (SBR rating F) which is also located in Malta, reports receiving funds. Lotteries and Gaming Authority of Malta made the payment on behalf of PB International.

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4/7/2008 08:26 PM
betChance upgraded from F to D-

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4/5/2008 09:34 PM
New brand from Futurebet operation, betEmBig (SBR rating F) traps victim
Player: I've recently found out that betembig is associated with futurebet and i noticed that the customer service is almost identical with some of the other futurebet sites that have had major payout problems. I requested a thousand dollar payout (by the way the customer service is suspiciously nice)and one customer service guy told me they are having problems with their accounts department while another told me that it could take a few months to process my withdrawl. I have a strange feeling that I have been scammed here, because these guys have a bad reputation to say the least.

All new Futurebet brands will enter the rating guide with an F rating. Turnkey sportsbook owners who are working outside of the Futurebet scam to make payment arrangements with players should contact SBR.

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4/5/2008 01:58 AM

New betOnUSA (SBR rating D-) player comes forward with claim for $29,000
betOnUSA stiffed multiple players for at least $200,000 when moving its websites from the Sportsbook.com Group (Jazette Enterprises Ltd) to already slow-paying operation, Futurebet. This latest claim is for just over $29,000. betOnUSA has told winners that these large debts belong to the Sportsbook.com Group. In late 2007 betOnUSA forced a player to settle for slightly more than half of his six-figure casino jackpot, claiming that Sportsbook.com, who was providing hosting and software to betOnUSA at the time, was responsible for those funds.

Player: In summary, when betonusa.com went down last year, my account balance was $21,723 and the sum of 3 pending checks I did not receive amounted to $7381. Once the plug was pulled at betONUSA I never did gain access to my account again, so the above figure represents my best estimate of the balance based on a diary of my wagering activities. The figure for the 3 checks is accurate and I will be more than willing to provide withdrawal receipts if requested. When the site came back up, I could not log into my acount and my balance disappeared.

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4/3/2008 07:18 PM

Enterbet (SBR rating D) slow-pays player $2,000. The bettor has been waiting since March 4th for his funds. Despite repeatedly being told he would be paid for each of the last four weeks, the funds have not been debited from his account balance. This is Enterbet's first withdrawal complaint since August of last year.

Update: Player receives full payment

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4/2/2008 09:56 PM

Hollywood Sportsbook (SBR rating D-) cancels player's $2000 winning wager
A Hollywood player accidently placed a wager on the wrong team. He asked customer service if he could cancel the wager, was told that it was not possible, and was advised to wager on the other side of the match to eliminate the risk and "only lose the juice." The player waited until minutes before the game's start time and made a would-be losing wager on the other team. Hollywood canceled the winning wager during the game. Despite wagering logs showing the book did unjustly cancel the bet after start time it denied the player's request to review the phone logs confirming the bet would stand. Hollywood initially told the player it would investigate the matter in February but is no longer responding. SBR has added the claim to the list of pending issues filed by the Sportsbook.com Group's players. Hollywood was acquired by Sportsbook.com in May of 2006.

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4/1/2008 11:04 PM

SportFanatik (SBR rating D-) player accepts $10 free-bets; book confiscates $820
Sportfanatik shares the same ownership and management as Sportsbook.com (SBR rating D-). The Sportsbook.com Group regularly refers to these $10 free-bet offers as a reason the bettor is not entitled to his/her balance, claiming the user violated the bonus rules or "the spirit of the promotion." The scam is always used on winning players who are often debited for more than they have received in bonuses over the life of the account. Even long-time Sportsbook.com account holders should use caution. The book has proven it will attempt to increase profit margins by stealing funds from players with positive balances who are no longer perceived to be profitbale. Other recent scams include voiding winnings on parlays and stealing five and six figure balances from winners who used different sportsbooks within the Sportsbook.com family.

Player: I have a problem with sportfanatik in that my account has been disabled ,there was a small balance of $20 and a pending bet of 800/1000 San Antonio for NBA champs ,reason being they are accusing me of playing both sides in the weekly free $10 bet . I have an acc with Hollywood as well but I didn’t realise they were connected , I thought it strange that they would offer the same proposition but I did take the free bets most weeks ,as I had no opinion of the propositions I mainly ticked the boxes at random and obviously at times they would differ . For at least a year I have only been taking the free bet with sportfanatik and one is only allowed 1 free bet per week so it is strange that this complaint should surface now . I fail to understand how they can adopt such stringent measures and if they are legally entitled to cancel my bet and confiscate my funds. Hoping that you can assist in this matter

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3/29/2008 02:25 PM

betOnline (SBR rating A-) also battling website attack. Management tells SBR they are working diligently to resolve the matter and expect to have a solution in place shortly. Players may call 1-800-841-9751 for customer service, or 1-888-238-5808 for wagering or use the betOnline LiveChat.

Player will likely find other sportsbooks are fighting attacks from extortionists this weekend. The Denial of Service attacks are caused by excessive requests to a website's server which in turn leaves little or no resources for legitimate user traffic. The sportsbook's information and databases are not "hacked" or compromised. bettors can find a list of all LiveChat links here as well as all sportsbook phone numbers here. SBR readers can report website downtime here.

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3/27/2008 07:23 AM

betWay (SBR rating C) credits both players with winning wagers.

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3/26/2008 12:27 PM

betWay (SBR rating C) cancels winning wager 90 minutes after match
Player: The match ended 2-1, so my bet was won. A few minutes after the match had ended, I had a look at may account history and the bet was still declared as "pending".

Tonight I had another look at my account and now the bet was declared "void". At 19.15 h (about 90 minutes after the finale whistle!!) betway had decided to void my bet and refund my stake without any winnings. This was without any obvious reason, there were definitely no problems with this match (no fixed game etc.) and betway´s odd was similiar to the odds of other bookmakers. I wrote an email to betway and asked them about this and they told me (unfortunately in German) that there was an "unexpected problem" with this bet and so they had to cancel it: | The complaint mirrors one reported in February discussed here: Player vs. betWay

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3/24/2008 09:37 PM

Corrected Report 3/25/2008 5:22:13 PM: Fiestabet enters the SBR rating guide at C. The sportsbook's website is in Spanish and is a turnkey sportsbook hosted by betEd (SBR rating B-), located in Costa Rica. The operation uses betEd's proprietary software called ThrillX. betEd and ThrillX Systems do not stand for Fiestabet player funds. | Original Fiestabet Report

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3/24/2008 09:32 PM

EZ Sports Group takes MTL Sports (SBR rating F) off-line; accounts merged with betOnSportsOnline (SBR rating F). MTL was identified as an EZ brand in November of last year.

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3/22/2008 09:22 PM

SCAM Alert: LazerWager (SBR rating D-) marketing to new players it cannot pay
LazerWager continues to market to new players and acknowledges that if a player hits a big parlay they will have to wait for investors to fund the sportsbook before being paid. LazerWager management maintains that delinquent accounts will be current in mid April. LazerWager's most recent marketing campaign included a phony press release offering Paris Hilton a job for $100,000, $20,000 less than the estimated amount owed to bettors.

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3/21/2008 06:43 PM

betOnline (SBR rating A-) website experiencing technical difficulties. Online wagering is expected to be available within the the hour. Players can call 800-841-9751 for wagering and account information.

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3/20/2008 03:31 PM
March Madness Interview with Legendz (SBR rating A+) and Las Palmas (SBR rating B-)
Handicapper and SBR writer, Peter Loshak sits down with Line managers at Legendz and Las Palmas to talk about the NCAA betting, opening lines, tourney trends, Vegas and the tourney's biggest bets.

SBR: What kind of handle are you seeing so far, and what kind are you expecting? As I'm sure you know, the handle on this year’s Super Bowl actually declined very slightly in Nevada for the second year in a row, despite expectations that it would break the record for Super Bowl wagering. Do you think this year's March Madness handle will be lower as well?

Las Palmas: Yes, I do feel like this year's Madness handle will be lower but I also feel like overall this was a pretty tough year for the industry. I think it’s the worst I've seen in my eight years. We've seen the BOS and Neteller issues and many books getting scared out of the U.S. market. It’s not easy, especially for smaller offices.

Legendz: Super Bowl handle also declined because on paper it was not a real attractive game point spread-wise. And there is an economy right now going on, not to get political,

SBR: No, get political.

Legendz: Well, an economy that isn’t conducive to running off to Vegas like you had in the past. March Madness offshore though, I don’t expect to be any different from last year. It will be busy and I assume profitable. | Full Interview

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3/18/2008 11:00 AM
Pinnacle Sports (SBR rating A+) seeking poker players for beta launch

Pinnacle: Pinnacle Sports Poker will provide a safe and secure online poker room, offering existing Pinnacle Sports account holders the option to play poker against real people for cash, or just for fun. Providing non-stop 24-hour poker action, Pinnacle Sports Poker will feature the most popular online poker games, including Texas Hold’em. As part of the launch of Pinnacle Sports Poker, we will be opening the online poker room early to a select group of customers who will be able to play for and win real money at the tables.

Players must be registered at Pinnacle Sportsbook to play. Pinnacle Poker will be on the 24hPoker Network (24hNetwork). Pinnacle does not accept bettors from the USA.

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3/17/2008 09:13 PM

betOnLine (SBR rating A-) launches new casino. The platform's software developers tell SBR the betOnline casino will compete for the title of most realistic graphics and performance.

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3/17/2008 11:39 AM
bet-At-Home upgraded from D to C

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3/16/2008 10:03 AM
SBR Reader: SBR, What are the best sportsbooks for baseball? Which sportsbook has the best dimeline?

SportsbookReview has updated the Best Baseball Lines page which now includes Intertops (SBR rating B+). Intertops managed to make the list with a 10 cent line breaking at -140. The latest update is to betJamaica's listing. The sportsbook, which offers a 10 cent line up to -190, will add 5 inning lines as well as reverse run-lines for the 2008 season. SBR will soon list pricing information for exchange-style sportsbooks.

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3/14/2008 02:16 PM

betJamaica (SBR rating A+) and TheGreek (SBR rating A+) experiencing website issues
The country of Jamaica is reportedly experiencing internet connectivity issues. The two sportsbooks are utilizing satellite backup systems which may be best accessed through the following mirror addresses: betJamaica at mirror1.betjm.com or mirror2.betjm.com and TheGreek at mirror1.betjm.com. Players may still experience intermittent downtime or slower website performance.

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3/12/2008 05:26 PM

CaribSports (SBR rating B) confiscates player's $150; cites "line manipulation."
Carib allowed the sharp player to wager with a $250 limit but told him that if he bet on both sides of the same game, the second wager would immediately be graded as a loss.

Player: Fast forward til yesterday March 11, I bet the Lakers 2h total over 107 +105 for my max ($150) and another time at over 107 -105 for 157.50. Minutes later I bet under 107 +105 for $150 deciding to shorten my position. The third and last bet of under 107 was graded a loss with the game still going. I have used a wide array of bookies but noone has been giving me troubles with this. Had they cancelled all wagers right away I wouldn't have said anything but in my opinion grading pending bets as losses before the outcome is known is theft .
SBR has asked Carib Sportsbook to refund the player for the wager he did not lose and to decline service to those who do not abide by rules or have desired wagering patterns. Carib will remain under review while this case is pending.

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3/11/2008 06:30 PM
LinesMaker (SBR rating C-) and Sports.com (SBR rating D-) refund player's confiscated funds. Management of the Sportsbook.com Group tells SBR the player's funds were taken because he wagered the "free bets" for an extended period without giving the house action. Winning players are advised to use caution at Sportsbook.com Group books.

Player: I've had these two accounts for approximately 18 months and normally play the weekly $10 bets only after I've made a few bets during the week, maybe 40% of the time. I guess that in February, there weren't really any games to my liking so a little bored, I played the free bets and won about $20 each at Sports.com and Linesmaker. I did not use the two accounts to place bets on opposing sides of the free bet and I didn't receive any warnings before the accounts were disabled. Thanks again for your help

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3/10/2008 05:36 PM

Sports.com (SBR rating D-) & Linesmaker (SBR rating C-) close player's accounts; confiscate $1,765
The Sportsbook.com -hosted sportsbooks are known to give multiple promotions and bonuses over long periods of time only to confiscate funds if the user is deemed to be unprofitable claiming he/she "took advantage" of an offer or did something "not in the spirit" of the promotion. This player was told he took part in "free bet abuse" which is the label given when a player uses two $10 free bets on opposing teams or has simply collected multiple free bet credits at different Sportsbook.com-hosted brands over an extended period of time. Sales agents tell players during the sign up process that each book is a separate entity, is not affiliated with other brands, and that bonuses and accounts with different Sportsbook.com-hosted brands are allowed. The Sportsbook.com group's risk management department audits winning accounts looking for reasons to confiscate the amount of money the player has won through its time with the book. The scam affected many players in 2007 when the operation debited accounts thousands in winnings on correlated parlays. Sportsbook.com kept player losses from those same wagers.

Linesmaker ownership is expected to reverse the decision of its turnkey provider as it has in the past. SBR has asked both sportsbook brands' decision makers to review the claim.

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3/7/2008 10:00 AM

Sportwetten.de closes; Jaxx (SBR rating C) to takeover account balances
Sportwetten's homepage displays a message in German saying that the website is off-line indefinitely due to legal uncertainties with other countries. It also says that players will receive an email to registered addresses regarding redemption of their funds. However, readers have complained they were not contacted and their emails to Sportwetten.de were not returned. SBR contacted the book's parent company, Fluxx Gaming, and was told accounts would be transferred to Jaxx.com. Jaxx is also owned by the Fluxx Group. Fluxx took over Sportwetten in the fall of 2007.

Players with issues regarding open bets are asked to contact SBR.

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3/6/2008 06:17 PM

No-pay sportsbook, betCascade (SBR rating F) managing to attract new depositors

Player: I signed on with them about a month ago and sent $2500. then sent $1700 when I lost, then finally won about $6,080 dollars. I guy named Justin said he was sending the money on that Tuesday, never received and no return call from him. I spoke to the manager named by Lenny, he keeps telling me that I will get paid, well its been 2 weeks, and he keeps feeding me bull****. PLEASE HELP.

The troubled book has paid just over $22,000 in 11 months to some of the 72 SBR readers that have filed a complaint. The total player debt reported to SBR is nearly 1.3 million.

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3/5/2008 08:55 AM

No-pay bookmaker bet29 (SBR rating D-) takes sportsbook off-line. Owed players became less optimistic in March when the sportsbook was taken down and a message was posted stating that the "site is in maintenance, we apologize for any inconvencience. We will back shortly." bet29 is not answering phones or email.

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3/4/2008 11:10 PM

Globet (SBR rating D+) to open new book, GlobetSport. GlobetSport will use WagerPlayer software and be based in Gibraltor, while Globet's office and server resides in the United Kingdom. Globet will use its new book to target players in locations it would not be able to pursue under its UK license. Globet players have recently complained of unfair bookmaking practices. SBR initiates rating coverage at D-.

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3/3/2008 06:41 PM

SBRforum Poster Tiger432, latest victim of Atlantisbets (SBR rating F), warns others
Tiger432: Atlantisbets.com is a big fraud scam. They took me to the cleaners for thousands of dollars. This was a hard lesson for me to learn, but I don't want what happened to me, happen to anyone else. I was introduced to Atlantisbets.com through this guy named Mike Helay (well that's what he said his name was). He was a suppose to be an expert sports prognosticator betting on basketball games. He said he was from Reno, NV and he has a NY accent, fast talker and very slick. He talked me into opening up a personal account with Atlantisbets.com online for $2,500.00 at first... Full post

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2/28/2008 11:06 PM

LuckyHog (SBR rating F), formerly a Futurebet label, tells SBR posters about being stiffed by Futurebet and states it will, and has, covered player balances. Players who are owed by LuckyHog or have been recently paid by the book are asked to contact SBR. LuckyHog is currently a poker room only while the website states that the sportsbook is "coming soon." Futurebet still operates some of its larger brands such as Oddsmaker (SBR rating D-) and betOnUSA (SBR rating D-). The books partnered with the Futurebet network after it refused to pay its smaller licensees. LuckyDog has been upgraded to D. The site left the Fututebet network without pending complaints.

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2/27/2008 11:37 PM

Atlantisbets (SBR rating F) scam lands new victim
The sportsbook's scam handicappers con another player into deposting money to Atlantisbets. The book works with the cappers to sell the player on making a deposit into the no-pay book with promises of matching deposits by the capper and winning picks. Victims of Atlantisbets are asked to contact SBR with bank wire information.

Player: I bank wired $5,000, funds were supposed to be matched by capper. Were not. Asked to send another $10,000, and I wired two $5,000 transactions for a total of $15,000. Then was promised "promotional money" by a guy named "Jeremy", who says he works with casinos in Las Vegas and they give him promotional money. Asked to send another $15,000 in order to "activate" account. Called Atlantis bets to withdraw my $30,000 and guy there named "Mike" (Costa Rica), says "Jeremy" has attached the account as a "promotional" account and that he will not release any funds. Now they want more money in order to release funds.

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2/25/2008 08:51 PM

Player vs. betJoint (SBR rating C-)
The player used his free-play bonus to make a winning three-team parlay that netted him $4,600. After winning an additional $2,000 and requesting a payout, betJoint voided the winning bet citing a wagering rule that says players cannot bet both sides of the same game when using free-play funds. After the bettor won the first two legs of this parlay he hedged the third leg using his balance to ensure a profit. The player argues that the controversial rule does not refer to parlays, is hidden, and is meant to trap free-play winners. Players are reminded to read all sportsbook rules and understand their ramifications. Vague and jumbled rules often result in disputes due to different interpretations. SBR to suggest betJoint compromise, offering to grade the player's wager as a two-team parlay and do a better job outlining its bonus terms.

betJoint: You are allowed to bet both sides of the same game, PROVIDING THAT IT IS WITH YOUR OWN CASH AND NEVER INCLUDES THE USE OF ANY ‘FREE PLAY’ CREDIT. Any violations of this rule will result in both/all bets on that event being cancelled and those bets will be considered null and void. In such instances, the cash play money will be refunded to customer's account and the customer will automatically forfeit all remaining Free Play credits in his/her account.

Correction: betJoint tells SBR that details reported are incorrect. The player hedged his free-play parlay wager with a cash bet which had won. betJoint states that it is their policy to cancel the hedging cash bet or second opposing wager. Management also stated that "if the free-play had it won would have been paid to the player" and "if the cash bet had lost the risked amount would have been refunded."

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2/24/2008 11:45 PM

Oddsmaker (SBR rating D-) player places $50 losing parlay; book takes $1,018.75
The player used a $100 promotional offer to build his account to $1,018.75. He then learned he overlooked a rule stating that parlays are not allowed. He also learned that the consequence of breaking this rule, which is not listed, is voiding all bets. Many players who bring the account over $1000 find that Oddsmaker finds a reason to void their winnings. Oddsmaker told SBR last month that they planned to update their terms of service but has yet to do so.

Player: About three months ago OddsMaker direct mailed me with an offer to open an account and get a $100 Free Bonus upon registration. I opened an account and turned the $100 bonus into $1,018.75. I then contacted OddsMaker's "LIVE Chat" to learn when I was able to withdraw money from the account. Service advisor "Pamela" told me that I had to hit $1,500 through straight bets only, e.g. no parlays or teasers, before I could make a withdrawal. I told "Pamela" that I only played straight bets with one exception being a sole $50 parlay that was a losing ticket. Upon learning about the one parlay, "Pamela" chose to reset my account, e.g. nullified all my winnings, citing that I violated the bonus disclaimer. I am totally stunned to say the least about the resetting of the account as I was not aware of the straight bets only rule. Surely, this can't be right. I placed only one parlay and it is just totally unfair and unacceptable to me that this leads to a nullification of all bets placed. Indeed, the parlay was a loser and was played after the $100 Free Bonus had been turned over a number of times on straight wagers. I worked very hard turning the $100 into more than $1,000 just for OddsMaker to undo this by a very harsh, unfair and unreasonable rule interpretation. The terms of conditions related to this particular bonus (copied in below) does indeed NOT state that any rule violation - no matter how petty - leads to total nullification of all wagers placed. I can understand if I lose my $100 Free Bonus, but to have all winnings taken away because of a $50 parlay loser makes absolutely no sense to me and I think that OddsMaker is totally out of line by doing so.

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2/23/2008 11:02 PM

SBR receives second wager cancellation complaint from betWay (SBR rating C) player. The book has yet to respond to SBR inquiries regarding the cancellation of a winning wager the day after the event. However, the book has added a rule stating "betway.com reserves the right to refuse the whole or part of any bet and to make ambiguous bets void. No bets will unreasonably be declared void". SBR's betting rules monitor recorded the addition of the ambiguous rule during a scan on February 21st.

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2/23/2008 10:54 AM
bet29 - SBR initiates rating coverage at D-

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2/22/2008 11:53 PM

betBeyond enters the SBR Rating Guide with an F rating. betBeyond is part of the EZ Sports Group. The most recent EZ Sports complaint came from a player with sister book Vegas-Sportsbetting (SBR rating F) last week. The player won almost $5,000 on a Giants Super Bowl futures wager. Shortly after requesting his winnings he was locked out of his account. The group has stiffed big futures winners in the past.

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2/22/2008 11:51 PM
betBeyond - SBR initiates rating coverage at F

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2/21/2008 11:34 PM

bet29 (not rated) slow-pay
A bet29 player has waited since November for 5000 euros and has requested another 10000 in December, January and February for a total of 35000 euros. The book initially blamed a surge in user credit card fraud for their inability to pay. The book has since failed to meet new self-set deadlines and answer the player's emails in January and February.

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2/20/2008 03:08 PM
Payer vs. betWay: Canceled bet dispute
betway (SBR rating C) cancels player's winning wager 18 hours after the event is completed. betway claims its traders reviewed the wager, as it reserves the right to do, and chose not to accept the bet, but "because of some technical error" the stake was not refunded until after the event. The player argues that regardless of the book's intentions, failue to notify him that the bet was not pending as shown cost him a winning bet that he would have placed at a different bookmaker. SBR has asked betWay to review this claim again. betWay email log

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2/19/2008 11:26 PM

SBR scam alert saves Atlantisbets (SBR rating F) victim $5,000
The player had an Atlantis account with $5,000 already deposited but was able to stop a Western Union payment on an additional $5,000. The bettor was instructed by the "pro handicappers" who also work with the scam book, to send the funds. This player is now unable to reach the scam-cappers or book management and fears that the book will zero out his account, as reported by the previous victim.

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2/18/2008 10:34 PM

EZ Sports Group's Vegas-Sportsbetting (SBR rating F) hitting another player with Futures bet scam?
This group attracts victims with a professional looking webpage and enticing odds. Offering extremely generous payoffs on future bets and then voiding the winning wager due to a "bad line" is one of the EZ Sports book’s biggest cons. This allows the book to take a healthy amount of wagers during an entire season, while having no intention of paying out. The book is able to take in large amounts of cash, eventually upsetting only a small percentage of those bettors, most never realizing they were swindled. Past victims include those who took the Detroit Pistons and the Los Angeles Lakers to win the championship.

Player: I didn't realise that Vegas-sportsbetting was a scam book part of the EZ group until just now when I checked your site. I did so because I had backed the NY Giants there and requested a $4575 withdrawal last week. I had no problems loggin in then, I requested the withdrawal (to Neteller) and waited. I didn't see anytihng happen from my Neteller end so I tried to log in now to vegas-sportsbetting and I cannot get in. They have obviously blocked my account. I have tried and tried to log in and it wont work. What kind of recourse do I have now?

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2/17/2008 10:34 PM

Zwinner enters the SBR rating guide at F. Zwinner is the latest fly-by-night gaming site from Interactive Gaming Systems to be rated by SBR and should be avoided. IGS is known for selling their turnkey start-up sites to small investors who hope to get rich overnight. When the sportsbook fails to make money and attract players, the disgruntled owner may refuse to further fund his investment. IGS client support then tells the player they only operate the site for an owner who refuses to pay. The company is better known to players by its customer service name, PlayerCenter. IGS is sometimes confused with Futurebet's new label, IGaming Software.

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2/16/2008 12:12 PM

betAndGame (not rated) emails players regarding moving accounts to Jaxx.com, saying it has "decided to call it a day." Players express frustration over inability to access funds. SBR to evaluate Jaxx.

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2/15/2008 06:15 PM

betAndGame (not rated) transfers player accounts and balances over to Jaxx.com (not rated) SBR will update with feedback on the account migration process as well as any newly added account restrictions.

B&G 2/15/08 statement: Following 3-weeks of negotiation with JAXX UK Ltd., part of the FLUXX Group, B&G International PLC are pleased to inform customers that we have agreed to a transfer of the data and customer accounts to JAXX www.jaxx.com

JAXX will be honouring all the account balances and open bets of existing, non-suspended, customers. Further information will be sent directly to each former betandGame.com customer by email. Any customer who does not receive a series of detailed communications within the next 7-days should email info@jaxx.com In the meantime, please do not register with JAXX.

betandGame Team
Friday 15th February 2008

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2/15/2008 05:29 PM

betAndGame (not rated) sportsbook website off-line. Users report emailing and calling to find customer service not answering. The website currently appears to be a place holder for a new betAndGame Sportsbook website. SBR will continue to pursue contact with the sportsbook.

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2/14/2008 05:13 PM

Europlay (SBR rating D-) players complain of no-pays dating back to summer 2007

SBRForum Poster: ...I joined and deposited €400. I placed a series of bets for the "sure bet" and Europlay refused my bet, as a result I lost a lot of my money. I then did some research and found this site and the sportsbook review section which showed Europlay to be a D-. I have tried repeatedly to withdraw my money, they haven't responded to my e-mails and I cannot contact them by phone. Player Discussion

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2/13/2008 12:31 PM

betUK ownership change results in downgrade from B to C-. This rating is consistent with other sportsbooks under Sportingbet Plc.

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2/12/2008 07:01 PM

Fubo enters the SBR Rating Guide at D+. Fubo is owned by SportsInteraction (SBR raing D+). The sportsbook, which targets soccer bettors, is also located in Canada.

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2/10/2008 01:40 AM
betEmBig - SBR initiates rating coverage at D-

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2/9/2008 11:13 PM

betEmBig (SBR rating D-) is the latest sportsbook to enter the SBR rating guide as part of the Futurebet scam operation.

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2/7/2008 01:56 PM
bet-1 - SBR initiates rating coverage at F

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2/7/2008 01:38 PM

SCAM ALERT: bet-1.com

bet-1 is a new book from owners of betCasinoSport (SBR rating F) which closed with player account balances early last month. The scambook began offering huge 40% sign-up bonuses in December while slow-paying current players. bet-1 is trying to attract victims with -105 reduced juice. Now that the scam has been identified it is likely bet-1 will fold and create a new fly-by-night site to pursue player deposits.

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2/6/2008 05:27 PM

AmericanFootballbetting & LasVegasbetsonline enter the SBR Rating Guide with an F rating. The books are new listings for no-pay scam group, EZ Sports. The group includes stiff sportsbooks, betonSportsOnline (SBR rating F) and EZSportsbetting (SBR rating F).

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2/5/2008 08:48 AM

VanderSports enters the SBR rating guide at D+. The Costa Rican sportsbook is a sister site of betTheWorld (SBR rating D+).

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2/5/2008 08:39 AM
betChance (SBR rating F) player confirms 2480 EUR paid.  This marks the largest payout reported of a total amount just above $4000USD since the book first stopped processing payouts in September. Delinquent withdrawal requests remain over $100,000.

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2/4/2008 09:42 PM

Scam book owner of Apex Sportsbook (SBR rating F-) opens new racebook website, bet33Racebook. bet33Racebook markets the racing arm of bet33 (SBR rating F). The company also launched a new casino called FruitInLoot Casino. All sites in the Apex/bet33 family that are financed with stolen Apex player funds, are on SBR's blacklist.

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2/3/2008 11:22 PM

AceCity enters the SBR Rating Guide at D-. AceCity is a sister book of Oddsmaker (SBR rating D-). OddsMaker ownership has closed its less successful sportsbook brands in the past while stiffing large players. Oddsmaker sister book betOnUSA (SBR rating D-) recently forced a player to accept about half of a six-figure casino jackpot win. Players are advised to avoid AceCity.

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2/2/2008 02:29 PM
Super Bowl Q & A with Bookmaker (SBR raing A+) and betJamaica (SBR rating A+)
SBR's Peter Loshak asks the sportsbooks' Line Managers about Super Bowl XLII betting trends, where they expect the lines to move and what team bettors are taking early. | Read interview

Peter: So where's most of the money coming in? I've been hearing a figure of 80% on the Giants all week long. Does that square with what you're seeing?

betJamaica: So far we have approximately 65% early Giant money which is often the case for early dog wagering on such a public marquee game.

Bookmaker: I’d say closer to 60% so far on the Giants for us. The Super Bowl with a line of +12 is great value and will always attract money, but I’m sure there will be more than enough bet on New England up until kickoff.

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1/30/2008 09:15 PM

MyMoneyCashier operated by VIPbetZone (SBR rating F-) Scammers
VipbetZone's scam was first identified by SBR in 2004. The book closed with player funds for good in 2005 before owners opened other deposit-only blacklisted scam books such as betNowOnline, GoWagers, SelectWagering and betGateway. MyMoneyCashier, which stiffed multiple books, was operated by Gabriela who handled accounting at VIPbetZone. Gabriela is the sister of VBZ owner, Mauricio, who is the administrator listed for websites affiliated with the missing financial processor.

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1/29/2008 03:18 PM

Scam Alert: 877eWinner & ForSportsPicks
Both 877eWinner and ForSportsPicks are operated by former owner of defunct 4SportsPicks and host of stiff scam sportsbook, Playing24Hours (SBR rating F). Both betting sites have entered the SBR Rating Guide as members of the 4SportsPicks Family.

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1/28/2008 06:17 PM

Payments recorded from insolvent sportsbooks
betChance (SBR rating F): Third player reports payment in two weeks. This latest withdrawal was in the amount of 500 Euros. The book owes SBR readers over $100,000 USD.

betCascade (SBR rating F): Three players reported a total of $2,113 received in 2008. Cascade currently owes $1,270,123 to SBR readers. The book paid 13 SBR readers installments totaling just over $19,000 since withdrawal processing first stopped in April of 2007. Both books are accepting new players and deposits.

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1/24/2008 12:23 PM

betMaker (SBR rating B+) accounts moved to BookMaker (SBR rating A+)
betMaker players can use their username and password to access their account at BookMaker. Players will not experience an interruption in service as both books use the same software. CRIS acquired both betMaker.com and Bookmaker.com in August of 2006. | Email to betMaker users

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1/22/2008 11:06 PM

First betChance (SBR rating F) payout activity observed in nearly five months
Two players confirmed receiving payouts less than $500 USD. The book sent the following message prior to payment:
Thanks for your collaboration and support during these months. betchance would like to inform you that your withdrawal has been processed. Also note that all the company's problems have been solved. Within few weeks we will offer new offers and services through our website. You are welcome, to visit betchance.com!
Players should avoid being optimistic until more substantial withdrawals are issued. This message was similar to what the book sent with very small payouts last September. The sportsbook owes over $100,000 to SBR readers alone. These two payments were made via bank wire.

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1/20/2008 10:54 PM
Super Bowl Opening Line: New England Patriots -13
SBRlines.com currently shows a range of NE Patriots -12.5 (-105) at 5Dimes (SBR rating A) to NY Giants +13.5 (-116) at Matchbook (SBR rating A-). Players can expect to see some movement through tomorrow morning as early bettors help the line settle across the board. Players can monitor the Super Bowl lines at SBRlines.

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1/19/2008 11:20 PM
Player vs. Oddsmaker (SBR rating D-) Update
Oddsmaker originally voided almost $1000 in winnings after the player placed a $5 parlay with promotional funds. Oddsmaker rules state that parlays will not be accepted in connection with these bonus funds but do not address subsequent winning bets. Oddsmaker did state that they would be adding a statement in their rules that would inform future players that a single parlay bet may result in confiscation of other winnings from the bonus. Oddsmaker has since credited the player with $73, the amount won prior to the offending parlay wager. BigJuicyOdds (SBR rating D+) read the SBR complaint report and has given the player a $1,000 free account with a 10x rollover.

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1/15/2008 11:51 PM
Spread to Moneyline calculator now offered on SBRforum.com
The latest addition to SBR's betting Tools is a calculator devised to help players estimate the spread or moneyline using only one of the two betting options. The tool can help forecast the price of a moneyline not yet released or help identify the better value when the player is deciding whether to take the moneyline or the spread. | Moneyline Spread Converter

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1/12/2008 11:04 PM

bet911 (SBR rating D) addresses seven month old $1,750 dispute
bet911 management has agreed to pay a player $1,750 originally withheld because the account was one of two that wagered from the same location. The player argued that bet911 was alerted ahead of time through email that his friend worked with him and was given a referral bonus. The $1,750 is the amount the player won and does not include the bonus which was cancelled. bet911 states they are under new management and is willing to address all complaints previously submitted to SBR.

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1/11/2008 10:32 PM
betSportsInc raised from F to D

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1/11/2008 08:39 PM

Sportsbook.com Group steals $5,677 from player
The player held accounts at Sportsbook.com (SBR rating D-), Sportsbooks.com (SBR rating D-), Sportfanatik (SBR rating D-), and PlayersOnly (SBR rating D-). He was debited for the amounts won over the life of the account totaling $5,677. Sportsbook.com cites "bonus abuse" as the reason for stealing these funds. The Sportsbook.com operation often labels players who have won money and utilized promotions in more than one of the many sister sportsbooks as bonus abusers. Sportsbook.com and sister Jazette books do not have rules against using multiple brands and using their promotions. It is often encouraged through cross marketing and the sales departments which market each website as an independent sportsbook.

Player: I did everything above board and was having a good season of NFL picks and now they've stolen from me. I guess I should have known better since you had it listed as D- but they'd fixed their payout issues over the last few months and I had never had other problems with them over 5+ years of active use. However, I have no email to send you since they didn't even bother to email me.

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1/10/2008 10:36 PM

Oddsmaker (SBR rating D-) voids player's $800 winnings from free $100 promotion

The player was able to use the book's free $100 promotional offer to win $800 for a total balance of $900. He then placed a parlay bet bringing the account over $1000. Parlay wagers are against the promotion's terms and conditions. Instead of canceling the winning parlay, all wagering activity was erased and the bettor was "reset" to the original $100. Oddsmaker's sister book betOnUSA (SBR rating D-) is known for marketing free money offers to certain users and finding reasons to avoid paying those who manage to reach the required $1,500 mark. | Complaint & Promotion Terms

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1/9/2008 04:28 PM

betCasinoSport (SBR rating F) closes with player funds
The sportsbook was in no-pay mode and refusing to communicate with players in December. SBR first issued a warning about the hit-and-run sportsbook in September. BCS has been aggressively emailing bonus offers since August.

Note: bet33 (SBR rating F) owner, Robbie M., tells SBR that the IP address for BCS matches the site owned by a former programmer and was not affiliated with bet33. Robbie previously owned Apex Sportsbook and refuses to offer a payment plan for Apex victims. Robbie argues his rating should be higher because there hasn't been a no-pay in three years.

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1/4/2008 01:05 PM
betDirect upgraded from C+ to B

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1/2/2008 11:41 PM

WagerWeb (SBR rating C) no longer offering resolution to $37,451 player dispute
During the month of December the sportsbook ignored two self-scheduled dates to resolve the player dispute. Wagerweb initially told SBR it would be offering a settlement but has failed to follow through on two occasions. The player's winnings derived from as many as 70 phoned-in NFL bets that were placed after the events had begun. | Forum Topic

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1/2/2008 04:22 PM
betChance downgraded from D- to F

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12/31/2007 12:27 AM

Oddsmaker (SBR rating D-) & Futurebet tries to scam potential book owner
The sportsbook operation blatantly lies to an individual interested in owning a gambling site, trying to convince him that IGamingSoftware is not the new name for, or affiliated with, Futurebet. "IGS Ron" tells the potential site owner that Oddsmaker is one of the books that IGS owns and it is not Futurebet, forgetting that the Oddsmaker cashier page is labeled as "Futurebet payment systems." Futurebet Gaming stiffed the majority of its white label webmaster clients in 2007 while moving Oddsmaker and betOnUSA to the gaming platform which it renamed IGamingSoftware or "IGS." The partnership with Oddsmaker and sister site betOnUSA is the primary source of revenue for Futurebet ownership.

Dear Sir/Madam, I was contacted by Mr.Ron **** from Futurebet now(IGS), and he tried to pull off a similar scam with me as well, but thanks to your website I was saved, I am ready to testify at any point if you wish because you just saved I don’t know probably 500K of mine and I am very glad that I checked your website. I have sent a copy of my conversation with him in an email just so that you know that he is still active and doing this. He had called me last week and given me figures for starting up a casino from scratch which are as below:

70,000 Software
20,000 Reserve
15% Monthly Royalty
1500 Monthly Maintenance

Thank you once again SBR! | See email exchange

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12/28/2007 11:16 PM
betRuss - SBR initiates rating coverage at C-

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12/28/2007 11:12 AM

betRuss enters the SBR Rating Guide at C-. betRuss is a new Costa Rican sportsbook using DGS Software and IDSCA server hosting. The sportsbook employs 40 individuals including former managers of Nine.com (SBR rating B+) and Absolute Poker, and line managers formerly with HeritageSports (SBR rating B) and LasPalmas (SBR rating B-). betRuss' startup model is now a rare one as few books will enter the U.S. serving market without the help of a turnkey service provider. Despite the upfront investment by betRuss, players are advised to wait to see if the book will establish and prove itself before trying. betRuss has been online for one month; is still working on site glitches; and offers a high cash bonus along with high betting limits which it will unlikely be able to maintain once it begins marketing campaigns. The book's management tells SBR it aims to be a recreational sportsbook excelling in customer service and financial processing options.

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12/27/2007 11:20 PM

betWorldSoccer enters SBR rating guide at C. The sportsbook is a sister site of Wagerweb (SBR rating C) and is listed under parent company, Casablanca Gaming. BWS offers the same wagering options as WagerWeb while highlighting its soccer betting menu. Wagerweb believes it is close to resolving the player dispute that was originally reported on 12/6/07.

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12/27/2007 11:15 PM
betWorldSoccer - SBR initiates rating coverage at C

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12/23/2007 10:43 AM
betChance (SBR rating D-) no-pay complaints steadily continue
The sportsbook's users have filed complaints since July 2007. Requests for assistance peaked in late September and October during the Malta-based book's marketing campaign. SBR currently has 74 complaints totaling $106,386. Players also report that the book fails to respond to emails and receiving generic responses to inquiries by phone such as "we are working on it" and "we hope to have answers in the coming days." Requests to communicate with management by SBR and players have been declined. Two small withdrawals were last confirmed in late September.

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12/18/2007 11:33 AM

betRoyal (SBR rating D-) website down; reportedly under denial-of-service attack. An SBR poster is told "Our internet provide is under DDOS attack so we recommend that you place you wagers with ample amount of time via call center." Others have been told the sportsbook is "performing server maintenance." betRoyal is an SBGglobal-owned sportsbook now known for winnings confiscations that took place in October.

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12/17/2007 12:54 PM

New Australian sportsbook Portlandbet (not rated) closes
The book emailed its clients today stating that all bets will be honored and payouts will be sent once identification documents are received. Portlandbet offers players with wagers on events taking place in 2008 the possibility of canceling the bet by emailing customerservice@portlandbet.com.

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12/15/2007 11:52 PM

PremierSportsbetting listed at F in the SBR rating guide as part of the Apex Group. The former owner of Apex Sportsbook (SBR rating F-), now going by the name Zach, is also the owner of such books as bet33 (SBR rating F) and Totalbets (SBR rating F). Zach repeatedly tells SBR that there have been "zero no-pays in years" but has not been willing to pay Apex victims who he stiffed before beginning his new venture.

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12/15/2007 11:51 AM
WagerWeb & betDon downgraded from B- to C

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12/13/2007 02:37 PM

SportGamblers.com off-line. The website was used to host betRoyal (SBR rating D-) website which was down for much of the second half of last week due to "technical issues."

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12/10/2007 11:43 PM
betCasinoSport (SBR rating D-) phones down, players report slow-pay
Two months after the sportsbook was offering extremely high 40% cash bonuses up to $5,000, two players complain of Western Union no-pays totaling $1,000. Players also complain of not being able to reach the BCS staff. Both phone lines are down and email has not been returned.

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12/8/2007 12:10 PM
betRoyal (SBR rating D-) website off-line for some users since December 2nd. Players can access their Royal accounts at former SBG Global sportsbook website, SportGamblers.com. SportGamblers.com directs visitors to the betRoyal homepage.

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12/6/2007 10:08 PM

WagerWeb (SBR rating B-) confiscates $37,451; cites wagering fraud
A player won $37,451 making over 60 football wagers through the month of October. At the end of October, the player requested his funds and was given $5,000, which equaled the total amount he deposited. He was told his winnings would not be paid due to wagering fraud. WagerWeb states the player stalled wagering phone clerks, giving him the ability to make bets after kick-off. The book has thus far provided evidence that the player bet six minutes after the start of one game. SBR has reviewed multiple examples of his NFL wagers which were found to have been placed prior to kick off. This dispute highlights WagerWeb's on-going problems with risk management and their inability to deal with issues in real time. If the book identifies a bet placed after the start of a game it is expected to cancel the wager immediately, informing the player of its error of failing to close the betting market on time- as opposed to allowing the player's funds to be risked and later canceling the bet upon auditing his wagering history. Regardless of past-posting claims, Wagerweb has unjustly punished the player labeling his account as fraudulent instead of addressing individual wagers. SBR has asked Wagerweb to address each individual bet and to pay the player for all wagers where he was allowed to put his funds at risk.

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12/5/2007 07:51 PM

Premiumbettor (SBR rating F) closes; stiffs player $17,500
The player joined Premium after receiving a free winning pick by someone posing as a professional handicapper over the phone. The tout told the bettor that he had more plays and asked him to deposit $5,000 with Premiumbettor where the player would put in the bets given to him by the pro capper. The bettor was initially told that a $5,000 deposit would allow the duo to access a line of credit of $30,000. After depositing the first $5,000 the player was conned into depositing an additional $5,000 in $2,500 increments for "fees." The account grew to $17,500 before the website went off-line. The tout pretended to be surprised by what happened and a victim himself, even advising the player to read about this scam gaming group at SportsBookReview.com. Premiumbettor was a betBones scam operation. Also off-line is sister site UbetAndWin (SBR rating F) and GamblingDogLine (SBR rating F).

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12/4/2007 09:45 PM

Dimeline Sportsbook (SBR rating D) player confirms payout
A DLS player confirmed receiving $1500 via check today. The sportsbook has been unable to pay players since September and blamed stiff operation, Futurebet. The Canadian company is not processing withdrawals on behalf of its sportsbooks with the exception of betOnUSA (SBR rating D-) and sister book, Oddsmaker (SBR rating D-). Dimeline tells SBR that it had to pay players through private processing after being denied reserves and earned revenue from Futurebet wagering services.

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12/1/2007 11:33 PM
SportsPlayingWorld (SBR rating F) officially informs players it is stealing their money
Dear Customer: The following is to inform you that due to some legal problems with the lawyers in this company added to the financial problem created by some of our merchant companies that couldn’t bring the money safe to the company because US Government regulations. The financial backup of the operation decided to get out from the operation. Playing24hours management tried to keep the company on track, but even after some unsuccessful attempts of getting some new monetary partners into the operation, there is no other reasonable way for the management but to close this operation not been able to maintain even the basic expenses.We apologize for all the damage this can cause to our staff, customers and partners.

Playing24Hours and PlayersBigWorld stole over $80,000 from at least two sports bettors before taking their websites off-line. The scam continues through SportsPlayingClub (SBR rating F-), where players can log in and see the figure representing their stolen Playing24Hours and PlayersBigWorld balance.

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11/29/2007 10:13 PM

New sportsbook, BigJuicyOdds (SBR rating D+) processes payouts to SBGglobal (SBR rating D-) victims. BJO has sent the first player to meet a 20 time rollover requirement on bailout funds $9,000 and states he will have withdrawn $25,000 over the course of four days. A second player was paid $2,000 via Western Union. BJO credited over $95,000 to former SBGglobal and betRoyal (SBR rating D-) bettors one month ago.

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11/26/2007 08:52 AM
Hansabet (SBR rating C) closing sportsbook; plans to void bets
HansaGaming posted a notice on its website this morning saying that it will no longer be taking sports wagers. Hansa states that if pending wagers cannot be graded by November 30th, 2007 the wagers will be voided. Players that stand to lose desirable bets are asked to contact SBR so we may contact the sportsbook on the player's behalf. Hansagaming claims it is refocusing its business plan on the poker and casino product. Players expect higher operating standards from Bowmans International LTD, the former owner of one of the original sportsbooks, Bowmans.com. Hansagaming only services non-US gamblers. Bowmans' Line Manager, Scott K. parted with the company before HansaGaming was launched.

Note: Hansagaming-owned BlondeSports (SBR rating C) is taking the same actions.

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11/21/2007 07:03 PM
betOnUSA lowered from D to D-

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11/21/2007 07:03 PM
SafariCasino, MayanCasino & betTheGlobe raised from F to D

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11/21/2007 06:24 PM

SafariCasino, MayanSports and betTheGlobe upgraded from F to D. The books' owner reports paying all players with privately held funds due to Futurebet's unwillingness to pay. Futurebet is withholding its licensee's funds while refusing to pay its users. Some Futurebet sportsbooks have closed down while others are attempting to work out deals to move player balances to other sportsbook operations, like Linesmaker.co.uk (SBR rating D+) has done. SBR expects only Futurebet-owned SportsbookUSA (SBR rating F) and new Futurebet partners betOnUSA (SBR rating D-) & Oddsmaker (SBR rating D-) players to receive payments from the Futurebet cashier. Players should avoid these scam books which have proven they are not opposed to stealing funds.

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11/20/2007 11:39 PM
SportsPlayingClub enters the SBR rating guide at F
SportsPlayingWorld is a new book launched by SportsCallCenter F.A, the same company that operates Palacebet (SBR rating F-). Palacebet is a scam sprtsbook that preys on new players. The report below was published six months ago.

Palacebet: Scam sportsbook ran by Scamdicappers and SportsCallCenter F.A.
The Con: Fake professional handicappers refer players to Palacebet. The player signs up at the site and sends his deposit to Palacebet. His balance is instantly controlled by the pro handicappers, who are referred to by the book's customer service as "the player's Sports Advisors." The bettor is then promised a line of credit so he can bet larger sums on the "advisors' syndicate picks." He is told he must cover a $4,000 transaction cost for a bank wire from the touts to his account (which never occurs since the book simply adjusts the available balance in the software) and is promised it will be reimbursed to him upon cashing out. If the player is lucky enough to survive the "syndicate picks" that are designed to eat away his bankroll, he is asked to deposit another $4,000 in transaction fees before he can have access to his funds including the money he deposited. A player who complained to SBR is told he must pay $4,000 to keep his account active after winning $20,000. Palacebet is hosted and serviced by SportsCallCenter F.A. in Costa Rica and also services DreamWager (SBR rating D-).

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11/19/2007 07:25 PM

SBR’s Betting Rules Monitor:
Sports-Gambling (SBR rating D-): adds rule #7 stating that "syndicate play" is prohibited. The generic rule was added to support recent theft of player funds at sister sportsbook SBG Global (SBR rating D-). SBG stole winnings from players who purchased picks from the same commercial sports handicapper.

bet1128 (SBR rating C-) changes max payout: "The maximum amount paid out by the company for any one bet will be £97,500. €500,000.00."

Canbet (SBR rating A-) increases max payout: The maximum payout on any individual, multiple or combination bet, or, to any individual on any one day, is limited to US$200,000 US$400,000.

Legendz (SBR rating A+) adds rule #19 stating that free contest winnings are capped at $1,000 in a six month period. Legendz Sports also adds rule #20 stating that bonuses at multiple Legendz-owned sportsbooks will be at manager's discretion.

betInternet (SBR rating B-) adds max payout for horse wagers of £75,000.

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11/17/2007 01:32 PM
Sportsbook Email Response Test: See how 11 sportsbooks scored against a challenging set of questions from parlay bettor, Jon Burnett. Jon received three perfect responses in under an hour, the silent treatment from two books, and had one sportsbook pass his email to a third party who promotes them using SPAM. See results

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11/16/2007 08:32 PM

SBR comments on upgrades for Sportsbetting.com, betUSA and Linesmaker
Ownership for these three Sportsbook.com-hosted books have agreed to make decisions independent of Sportsbook.com (SBR rating D-) and in a manner that is deemed to be fair to users. Each book has addressed old complaints and states that it is committed to addressing future issues. These sportsbooks offer email service that by-pass the Sportsbook.com customer service center. Sportsbook.com has allowed a long list of player complaints to build. The list includes verified reports of outright theft and cheating on individual bets. SBR will publish a detailed report of offenses once all data is gathered and discussions on remaining issues have concluded. Sportsbetting and Linesmaker have been upgraded from D+ to C-, betUSA from C- to C. Privately owned Sportsbook.com-hosted sportsbooks that would like to clarify their position and address pending issues should contact SBR.

Note: All sportsbook.com-serviced books rely on the operation for its financial processing. The group was unable to pay some non-U.S. players for over five months earlier in 2007.

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11/16/2007 08:26 PM
betUSA upgraded from C to C+

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11/15/2007 10:14 PM

Two of the 72 owed betCascade (SBR rating F) account holders that filed payout complaints with SBR report receiving a $1,000 check today. Cascade stated in an email to SBR that 40 users will receive payment but has yet to answer questions regarding future payments and when additional account holders may receive a check. Once payment by check has cleared it will be reflected on the player balance list.

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11/15/2007 04:23 PM

Globet (SBR rating D+) still taking losing bets after games are over

The sportsbook is known for holding wager orders until after the sporting event is over. The practice is most common with bets placed in the late evening. Globet requires that all wagers are manually confirmed before the player officially has a bet and claims its staff is sometimes unable to confirm all wagers before the office closes each day. This leaves players wondering if their wager on early morning games are active. Globet has the obvious advantage of accepting or denying the wager after the game has started or finished. The book does not employ a night staff.

Player: I also had the problem with late hours bet when they accepted the next morning when the bet had already lost!!!They replied to me that i should have send them a message (via their site) before the start of the game and request to cancel the bet!

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11/14/2007 06:35 PM

betMania (SBR rating D) agrees to pay player for winning bets canceled on 4/30/07
Mania management states it will not scrutinize these types of wagers or punish users for advantageous play in the future. The sportsbook is said to be under new ownership and is paying players with new processing systems. At least three players are still receiving installments that started in early 2007 when the sportsbook was in slow-pay mode. betMania's rating may be reviewed once SBR confirms that these players have been paid in full. | Discussion

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11/13/2007 11:39 PM

betCascade (SBR rating F) owner tells SBR that 40 payouts have been sent this week. If a new withdrawal is received it will be the 2nd confirmed payout in seven months. Some players are expected to receive checks of up to $1,000.

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11/13/2007 12:01 AM
TheSportsbook, MTL Sports bet & College-Basketball-Lines - SBR initiates rating coverage at F

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11/12/2007 11:55 PM

TheSportbook, MTL Sports bet & College-Basketball-Lines enters the SBR Rating Guide and Blacklist rated F. These sportsbooks are new listings under no-pay scam group, EZ Sports. | EZ Sports Reports

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11/11/2007 01:26 AM
Sportsbook.com (SBR rating D-) confiscates $10,000, cites free-play bonus abuse.
Player: Hello…..I need help with a sportsbook complaint. I had around $10,000 at 6 different sportsbooks within the sportsbook.com group. They said they froze my accounts for “free bet” abuse and seized all funds…..I only made $200 - $300 off of freebets over the last two years….and they took $10,000. I can see if they wanted to take the $200-$300, but 10K? Is there anything that can be done?

Sportsbook.com is claiming the use of bonuses at multiple Sportsbook.com-managed books is "bonus fraud" and reason to confiscate winnings. A second player has submitted a claim to SBR for $50,000 . The player was told $50,000 would not be paid because he circumvented limits on some of his wagers by using affiliated sportsbooks to place the same bets. The same player was also debited over $30,000 when Sportsbook.com scammed multiple users, stealing parlay winnings.

Player: I have always used my own name, address, email, credit cards, etc. It was
plain who I was at all times. I don't see how I should be expected to keep track of which books are allowed and which aren't, especially if that information isn't expressed anywhere.

Sportsbook.com and sister Jazette books do not have rules against using multiple brands and utilizing their promotions. It is often encouraged through the sportsbook sales departments which market each website as an independent sportsbook. Sportsbook.com states that it will adress these reports in detail.

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11/9/2007 10:45 PM

GamblersPalace (SBR rating C) confiscates $425
Gamblerspalace states that a player won $425 betting straight wagers. GamblersPalace claims he then took advantage of a software glitch that allowed him to manipulate if-bets. "He wagered small amounts on the initial bet and if it won, would be set for a large wager on a correlated outcome of the same game." Wagering in this manner allows a player to essentially hold or cancel large bets based on other related outcomes of that same game. The player has not disputed the decision to void these if-bets which resulted in a $2,000 profit but has requested his previously existing balance of $425. SBR expects GamblersPalace to reconsider the decision to punish the player by confiscating these funds. GamblersPalace states they have not been able to recreate the "software malfuncton." | Excerpt from chat with sportsbook

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11/9/2007 04:45 PM

betEd (SBR rating B-) changes teaser rules after SBR reader complaint
betEd previously graded teasers involving three or more plays as a push if any of the teaser legs pushed (tied with the spread resulting in no action) with the other legs winning. If the teaser contained a push and a losing play, the bet would lose. betEd revised its rules so that all teasers made up of three or more legs that contained a push would be recalculated as a teaser with one less leg. This conforms to the online industry and Las Vegas standard. betEd also credited the player for a winning teaser despite the bet coming in under the old rule and containing a push.

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11/8/2007 11:45 PM
Official Poster's Poll II: SBRforum Posters choose Top 5 Sportsbooks
During the month of October posters were asked to list their Top 3 Sportsbooks. Five points were awarded for the first choice, four points for second place and three points for third. Only voters with 25 or more posts were counted in the final tally. Congratulations to the Top 5 point earners including Pinnacle (SBR rating A+) which again led the way with 20 first place votes and 150 total points. This was SBR's second poster's poll of 2007 (May results).

1. Pinnacle Sports - 150 total points
2. Matchbook - 144 total points
3. betJamaica - 115 total points
4. BookMaker / betCris - 109 total points
5. TheGreek - 91 total points

See Complete Results

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11/6/2007 10:24 PM

ActionJacksonSports enters the SBR rating guide at D. AJS is a Costa Rica-based sportsbook using Central Valley Technologies software and Capilleira turnkey hosting and wagering. ActionJackson is one of many Capilleira sportsbooks that stands to be reassessed once no-pay sportsbooks DragonWager (SBR rating F) and betCSL (SBR rating F) victim balances are addressed.

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11/5/2007 11:46 PM

betCSL (SBR rating F) and DragonWager (SBR rating F) victims asked to contact SBR
BigJuicyOdds (SBR rating D+) has stated that it intends to cover the balances of stiffed players from these two small sportsbooks. Balance credits are expected to be received next week and, like the SBGglobal (SBR rating D-) relief offer, will carry a twenty time roll-over requirement without a deposit. betCSL and DragonWager were both serviced by the same hosting and software company chosen by BigJuicyOdds. BJO is currently under the microscope as victims from SBG try the new book after accepting a bailout offer.

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11/4/2007 11:39 PM

More Futurebet Group sportsbooks off-line: F rated betAndWinNet, FunPlexCasino and Bignutzz. Other Futurebet brand owners are expected to take their websites off-line this week.

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11/2/2007 11:44 AM

Oddsmaker (SBR rating D-) confiscates $1,500 balance
A player was able to take a $100 free-cash offer and bring his account up to $1,500 with six winning wagers but was told his winnings were void because the same player account was previously credited with the $100, which was lost. The sportsbook requires players to reach a balance of $1,500 before they may withdraw winnings derived from the bonus money. Oddsmaker's sister book betOnUSA (SBR rating D-) is known for finding reasons not to pay players who manage to make the $1,500 mark and for "mistakenly" crediting the same accounts twice or more, sometimes years after the bettor has first lost the bonus money. Crediting players who have already received the bonus gives the book a free shot at bringing in inactive customers who never actually have a chance to win. The sportsbook is aware of which players are receiving the offer as it is targeted to specific players and is not marketed to the general public.

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10/31/2007 11:08 PM

Dimeline (SBR rating D) "bailing out" Dimeline?
Dimeline is claiming withdrawals will resume but only after a 1x rollover (play-through of balance one time) requirement is completed. The situation illustrates the added liability of books that are working with unsavory turnkey and sportsbook host operations. DimeLineSports was one of the many Futurebet books that lobbied for a higher rating stating that they were independent, in full control and took full responsibility of their book. Although this action is unfair, players who are newly aware of the Futurebet situation will likely be happy to bet their balance in an effort to escape a Futurebet licensee.

DLS email to Player:
Sir- We have been dealing with a financial issue for the last two months. A company called futurebet was hired to handle all player funds for the last two years. In the last two months they have decided to stiff our players. We are now taking the initiative to pay all players out of pocket. We want you to know that you will be paid by us out of pocket but we are requiring you to rollover your cashout amount ($1,300) at least 1x before a cashout can be made.
We are bailing out Futurebet because we want our players to be paid. The good news is we are now offering Western Union and Money Gram payouts to expedite your withdraw time once the 1x rollover has been met. Now that we are processing payouts independently we will have no issues with withdrawal delays and lack us customer service regarding withdrawals.
Please if you have any questions feel free to reply to this email and we will help you out from here on out. We are very sorry for this inconvenience caused by Futurebet and we are dedicated to paying our players.
The funds are now in your account.

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10/29/2007 07:51 PM

BigJuicyOdds (SBR rating D+) credits players scammed by SBGglobal (SBR rating D-) and betRoyal (SBR rating D-). Players who have yet to be credited with "bailout" money must contact SBR to verify or correct SBG/betRoyal balance and account information. Confiscated winnings are expected to total slightly below $100,000.

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10/28/2007 09:50 PM

HiRollerbets (SBR rating F) wagering off-line. The book's homepage gives users a message suggesting that HRB is dealing with legal issues. "Due to strong goverment restriction the site will be temporaly unaviable for the next 90 days until futher notice. Players will be contact individually by one of our representatives."
Sister sportsbook, Uwinbets (SBR rating F) is also unaccessible but claims server problems as the reason. "Due to server maintance your account history is not available online, all wagers will be taken over the phone for the next couple of hours. we apologize for the inconvenience. Uwinbet Management"
This is another reason for bettors to avoid sportsbooks in the betBones Group.

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10/26/2007 01:04 PM

Second sportsbook, BigWorldCasino identified from betCascade Scam operation
BigWorldCasino is the second book in two days to be identified as part of deposit-only sportsbook, betCascade's operation. Each book uses the same software and server IP address. Players can log in to the BigWorldCasino platform with their Cascade account details. Players have pointed out that the sportsbooks refer to themselves as SBG Global (SBR rating D-) in their Terms of Service. This is the result of copying SBG's rules and poor editing. BigWorldCasino enters the SBR Rating Guide at F.

Cascade Victim: I was able to login to betsportsinc and bigworldsports with my cascade password and ID. My delinquent balance and history shows. This shows using same database and same security software. I originally posted this but removed so they cannot fix the problem and deny it.

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10/26/2007 08:56 AM

Futurebet on verge of collapse; SportsbookUSA and sister books downgraded to F
More Futurebet Sportsbook brands report that the operation will not pay book owners or their players. Brand owners who ignored Futurebet warnings now realize they have been marketing a scam operation and find themselves with player debt that they cannot pay. Futurebet has not passed earnings, from what has been a very favorable football season for the house, on to sportsbook site owners. Book owners who have been stiffed out of these profits must go into their pocket or stiff the players who managed to win.

Scam planned months in advance?
Futurebet Sportsbook brand owners tell SBR that the turnkey business reached a new low in the early part of 2007. The operation blamed problems on processor theft and stiffed employees in June. Despite the internal probelms sportsbook giant betOnUSA (SBR rating D) chose to migrate to Futurebet just last month. SBR expects betOnUSA, which briefly owned the World Gaming software source code, to take control of its second sportsbook platform once the many sportsbooks sites close. A paper sale of Futurebet-owned flagship SportsbookUSA is also possible. The chronic slow-pay book has been quiet while white labels see shrinking player bases and growing debt.

Futurebet-hosted Linesmaker.co.uk (SBR rating D-) to transfer balances to Sportsbook.com-serviced Linesmaker.com (SBR rating D-). Players who reside in countries that are prohibited by the Sportsbook.com Group will receive a check. Linesmaker.co.uk users should contact SBR. Futurebet Sportsbooks that have obtained their own processing or will move player balancesto a different book are also asked to contact SBR.

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10/25/2007 07:04 PM
betSportsInc - SBR initiates rating coverage at F

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10/25/2007 06:51 PM

New sportsbook, betSportsInc tied to no-pay book betCascade (SBR rating F)
betSportsInc is using the same server IP address and unique software platform as betCascade (SBR rating F). Players will likely be told that the website has different owners and is only serviced out of the same facility. betSportsInc enters the SBR rating guide at F. Players will be warned to avoid "BSI." Thanks to SBRforum member Jellybean for information.

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10/25/2007 02:48 PM

BigJuicyOdds offering bailout to SBG Global and betRoyal Victims

BigJuicyOdds (SBR rating D+) states it will credit players for winnings confiscated by SBG Global (SBR rating D-) and betRoyal (SBR rating D-) without requiring a deposit. A 20x roll-over (balance must be played-through twenty times) will be required before withdrawals can be requested. Players who elect to accept the offer must contact SBR. BJO expects accounts to be credited before the end of the week.

BigJuicyOdds is a new sportsbook using Capilleira software and sportsbook hosting services. Capilleira-hosted sportsbooks were rated as high as C- in 2006. All Capilleira-based books were downgraded due to a lack of safeguards for players by Capilleira management. Capilleira blamed anonymous principals behind both betCSL (SBR rating D-) and DragonWager (SBR rating D-) for inability to pay players. BigJuicyOdds tells SportsbookReview it also intends to absorb balances from these sportsbooks next week. BJO will be reevaluated following feedback from former CSL, DragonWager and SBG customers.

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10/24/2007 07:28 PM
betMaker upgraded from B to B+

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10/23/2007 11:23 AM
betUSA raised from C- to C

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10/22/2007 06:24 PM

New sportsbook betJoint enters the SBR rating guide at C-. betJoint is a Costa Rica-based sportsbook utilizing the International Data Solutions (IDS) wagering call center. betJoint is owned by Mark Roberts who previously worked for betAtlas (SBR rating B-). betJoint is an independent sportsbook and is not affiliated with Atlas. This book and all IDS-serviced sportsbooks use ASI software.

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10/22/2007 06:23 PM
betJoint - SBR initiates rating at C-

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10/21/2007 08:49 PM

betRoyal (SBR rating D-) ends "fraud investigation;" steals winnings
betRoyal confiscates what is estimated to be just over six figures in winnings from 18 players that were also subscribers to the same sports handicapping service. The book paid a tout to refer these players to betRoyal. The players, which were clearly sourced from the pick service, made money playing the pay-for picks at betRoyal. betRoyal was later purchased by SBG Global (SBR rating D-) in June. SBG was asked if they wanted to continue doing business with these winning customers by both the pick service and the players' account manager. SBG management was able to review the account activity and reaffirm that they wanted to book action from these players. The house continued to lose on these plays until management froze the accounts for an "investigation." SBG is known for freezing accounts prior to confiscating funds. This tactic is used to guage backlash from users and the negative effect on current marketing investments; legitimze the claim that there may have been fraud and something to actually investigate, and to simply stall from having to deal with victims when they are most upset. | Recent SBG Global theft

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10/20/2007 12:36 PM
betRoyal downgraded from D to D-

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10/20/2007 11:00 AM

Jazette Enterprises Ltd-hosted sportsbooks downgraded from D+ to D- with exception of betUSA (SBR rating C-) and Sportsbetting.com (SBR rating D+). Sportsbooks in this group that would like to discuss their rating may call 830-255-4677 or contact SBR by email.

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10/19/2007 01:23 PM

Sportsbetting.com (SBR rating D+) joins betUSA (SBR rating C-) in stating that it will not confiscate winnings from correlated parlays, which was the original action taken by service provider, Sportsbook.com's (SBR rating D+) operation management. Any players that have found their Sportsbetting.com account to be debited should contact SBR or Sportsbetting.com.

betUSA has added the following rule to address the lack of software control over correlated parlays. Other Sportsbook.com sister sites are encouraged to add similar language and warn players via email that this new stipulation exists.

Correlated parlay betting: The results of certain events can be considered to be correlated. For example, in college football betting on a heavy underdog (eg 35 point underdog) and the under in the game is statistically correlated. If players consistently bet correlated parlays then management reserves the right to regrade wagers. Wagers will be split so that half the stake will go on the pointspread and half on the under in the game. This rule applies from 19 October 2007. This will only apply to those regularly staking $50 or more on parlays and is intended only to limit professional bettors who consistently bet correlated parlays.
SBR Rules Monitor: betUSA

SBR continues to discuss this matter with Sportsbook.com management with little progress. Sportsbook.com has agreed to credit players for losing correlated parlays since September 1st. This is of little consolation for most victims because only winning account holders were robbed during a time period when Sportsbook.com noticed players beating the book for large sums. Players do not have the option to recover losses from periods prior when they may have sustained a losing run. The offer by Sportsbook.com, although possibly reducing the amount stolen, further illustrates why the actions are unjust.

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10/18/2007 11:22 PM

betRoyal (SBR rating D) locks 30 players out of their accounts citing "syndicate play." Royal Sports had advertised with a handicapper that was having a successful year before the book was purchased by SBG Global (SBR rating D-). The capper repeatedly warned what was now SBG's operation that he and his users were on a winning streak but the book said that it was not concerned because "all handicappers eventually lose." He and the players following his picks won in excess of six figures. The sportsbook now claims it is investigating the group for fraud and has frozen all winnings. SBR to interview the handicapper and contact SBG before updating in further detail. | Read SBRforum poster's report
editor correction: Pay-service handicapper counts 18 frozen accounts, which was confirmed by betRoyal account manager. Five players file complaint with SBR.

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10/18/2007 08:17 PM
betRoyal downgraded from D+ to D

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10/17/2007 01:56 AM
betUSA upgraded from D+ to C-

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10/16/2007 02:32 PM

betUSA (SBR rating D+), a Sportsbook.com serviced book, agrees to pay on all voided same-game (correlated parlay) winning parlays. betUSA ownership has often reversed unfair decisions by its service provider on issues ranging from incorrect bet grading to bonus and wagering disputes. Players whose betUSA balances were debited should contact SBR or betUSA ownership by email. SBR is still communicating with Sportsbook.com regarding the decision to confiscate these winnings across all of the sites under its management.

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10/13/2007 11:22 PM

Email from betOnUSA (SBR rating D) manager shows how neither Sportsbook.com (SBR rating D+) or betOnUSA are claiming responsibilty for a player's near five-figure balance. This player's account was moved from betOnUSA's operation with the brand PyramidCasino to Sportsbook.com's operation. Once betOnUSA's group of sites moved to Futurebet and ended its relationship with Sportsbook.com, some larger balance holders saw their funds disappear. See betOnUSA email to player.

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10/13/2007 09:47 AM
betPhoenix - SBR initiates rating coverage at B-

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10/13/2007 12:05 AM

SCAM: Latest bets4All (SBR rating F) victims told they will not be paid because they are either "professional players," have "inside information" or are "bookmakers" themselves. bets4All has previously told SBR that slow-paid players must disclose how they obtained their picks before they would be paid. In the past month six players have reported a no-pay complaint and are owed an average of $2,000. bet4All will not answer emails or allow players to speak to a decision maker.

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10/12/2007 08:22 PM
bet365 lowered from A- to B+

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10/11/2007 11:10 PM

Sportsbook.com (SBR rating D+) confiscates winnings made from correlated parlay bets dating back over one month. SBR is currently investigating complaints submitted by four players who were informed via email that thousands would be deducted from their balances because winnings derived from parlays where the legs of the parlay are "linked." Wagering on Under the total score and the Underdog spread would be an example of a correlated 2-team parlay. Some sportsbooks use their software to prohibit these types of wagers. SBR is also investigating a separate claim made by a player who states that over $80,000 was confiscated because he utlized different sportsbook websites within the Sportsbook.com family (Jazette ltd Group) of sportsbooks. This has been allowed and often encouraged by the different brands in the past. SBR will list updates for all Sportsbook.com complaints ranging from instances of incorrectly graded wagers to missing balances from sportsbook brands that defected from the Sportsbook.com operation to other white label services.

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10/10/2007 07:37 AM

SBR collecting account information from betCascade (SBR rating F) victims
Cascade balance holders are invited to provide their account information to SportsbookReview which will sponsor and organize action in an attempt to assist in collecting delinquent balances. Options include establishing a trust account in Costa Rica where Cascade would agree to fund the account weekly. Accumulated funds would be dispersed to players quarterly on a percentage basis. The second and more likely option is a class-action suit. An appointed representative for the group of owed players would pursue funds through the Costa Rica legal system. SBR has verified one payment to a betCascade post-up player since March 26th. betCascade.com is currently taking wagers and aggressively pursuing new customers.

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10/8/2007 09:13 PM

Failed sportsbook operation betBones (SBR rating F) pumps out two more new sportsbooks for the 2007 NFL season. Premiumbettor & UbetAndWin both enter the SBR rating guide with an F rating. The company has proven to be insolvent and has stiffed its staff members at the end of 2006. At that time the sportsbook blamed a lack of investor funding. The sportsbook is now serving as a turnkey host which partners with small webmasters to build fly-by-night sportsbooks. Five of seven betBones-related sportsbooks are now off-line.

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10/7/2007 11:48 PM

Player's PyramidCasino (SBR rating D-) $9,500 balance disappears
The sportsbook was part of the betOnUSA Group (Empire Entertainment Ltd) before betOnUSA moved its network of sportsbook websites under the Sportsbook.com Group (Jazette Enterprises Ltd) in December of 2006. When betOnUSA chose to cut ties with Jazette and move its websites to the SportsbookUSA Group (Futurebet) last month they redirected PyramidCasino.com to land at betOnUSA.com. Most PyramidCasino account holders can log in at betOnUSA (SBR rating D). This player has been told by betOnUSA that they have not received the funds from the Sportsbook.com operation and are not responsible for the balance despite owning the site, which now points to betOnUSA. Sportsbook.com management claims the player debt belongs to betOnUSA despite that funds were won when the site was managed by the Sportsbook.com Group and the player currently being able to log in to his zeroed out account using the Jazette-operated Sportsbetting.com (SBR rating D+). This is the second player to report that the two companies are playing hot potato with his balance. A player who won over $100,000 from betOnUSA's casino has not been able to access the $85,000 that was remaining in his betOnUSA account. Both companies claim the debt belongs to the other. betOnUSA is owned by the same group that owns Oddsmaker (SBR rating D-). These issues serve as a reminder of the added risk that comes with playing at turnkey sportsbooks.

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10/6/2007 08:41 PM

bet365 (SBR rating A-) player complains that his limits were cut to $5 after meeting more than half of his wagering requirement for his deposit bonus. bet365 customer service has refused to prorate the bonus, as has been the book's policy when declining service to customers. SBR to inquire with management.

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10/5/2007 05:46 PM

131sport (SBR rating F) offline with player funds
The sportsbook, which previously operated under the name Honeybet and and Londonbet, stiffs player $41,000 and a second player for $5,320 before parking its website url. Read about one player's unfortunate experience here. This sportsbook is known for changing its name often in an effort to skim off winning balances. SBR is searching for this book under a new brand. Players who used any of the books above and were given a new website are urged to contact SBR.

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10/4/2007 10:44 PM

Beware of betCasinoSport (SBR rating D-)
The sportsbook is stepping up its email campaign with 40% cash bonus offers up to $5,000. Spreading the word of high bonuses instead of investing in advertising is usually a sign that the sportsbook does not have the funds to make an initial investment and is unlikely to have the financial backing to survive a long winning streak by players, who are already ahead with bonus cash. It is common for these sportsbooks to fail, disappear and attempt to take another shot with a new name and similar bonus offers. SBR has also learned that betCasinoSport shares the same server IP address as the website WagerParadise.com which is operated by the owner of bet33 (SBR rating F) and stiff sportsbook, Apex Sports (SBR rating F).

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10/4/2007 10:22 PM
betCasinoSport - SBR initiates rating coverage at D-

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10/3/2007 10:41 PM

CNBsport enters the SBR rating guide at D+. CNB is a new sportsbook from the owners of betTheWorld (SBR rating D+).

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10/2/2007 11:48 PM

betPlatinum (SBR rating C-) slow-paying two players; advertising payout methods they do not offer. The sportsbook has owed one bettor $10,000 for over six months claiming they can only offer Money Gram which is not available in Poland where the player resides. The sportsbook advertises Western Union, Neteller, bank drafts and cashiers checks. betPlatinum has recently outsourced its wagering operation to betEagle (SBR rating C) but remains in charge of its own banking.

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