12/21/2011 05:26 PM
Unibet confiscates €600 from playerA
Unibet (SBR rating B-) player claims that his account has been closed and a balance of €600 confiscated. The player states that he provided all documents requested of him and believed his account to be cleared for payments. The player states that
Unibet has refused to share with him what violation he has made to warrant the removal of his balance. On November 20th, SBR reported that
Unibet disabled two unrelated player accounts without providing a reason for doing so. SBR asks
Unibet players with feedback are asked to write to help@sportsbookreview.com.
11/20/2011 01:18 PM
Unibet player has account disabledA
Unibet (SBR rating B-) player tells SBR that his account has been disabled. The player states that although his account was verified in July,
Unibet asked him to provide a bank statement earlier this month. The player tells SBR that after sending the required document,
Unibet closed the player's account and indicated that only his balance would be paid to him. The player says his last communication from
Unibet was two weeks ago. The balance in the account was €685, with half of the funds coming from a Moneybookers deposit. The player noted that in his last communication with
Unibet, it was stated the funds must be paid via bank transfer.
On October 5th, SBR reported that
Unibet disabled two other player accounts. In both of those cases, players report that documents were provided to verify their accounts but the documents were ultimately determined to be unacceptable by
Unibet.
Unibet players with feedback are asked to write to help@sportsbookreview.com.
10/5/2011 06:57 PM
Unibet Sportsbook disables two player accountsA
Unibet (SBR rating B-) player tells SBR that his account has been disabled. The player requested a withdrawal of $150 on September 8th, 2011. He allegedly provided
Unibet with a copy of his passport and other documents to verify his identity. Since providing the requested documentation, the player's account has been blocked and no further word has been given from
Unibet.
A second
Unibet player wrote to SBR stating that he registered with
Unibet sportsbook on August 31st, 2011. The player claims to have submitted all required documents in order to clear his account for payments, when suddenly and without word
Unibet blocked his account and prevented him from accessing his funds. SBR is following up with this player to determine his deposit amount and balance history.
SBR will update this report.
7/7/2011 08:19 PM
Unibet downgraded from B to B-
7/7/2011 07:00 PM
Unibet wagering disputeA
Unibet (SBR rating B-) player claims that three soccer wagers were canceled 24 hours after the event. The player wagered a Gold Cup soccer match between Cuba and Mexico.
The player tells SBR that he placed three wagers on Cuba under 0.5 goals for $1000 each. The player alleges that two bets were priced at 2.1 whilst the remaining wager was 2.05. He points out that Sportingbet offered odds of 2.0 at the time, suggesting that the odds were in fact in-market.
SBR is following up on this
Unibet sportsbook complaint. |
Unibet account complaints
6/28/2011 11:33 AM
Unibet player claims account is hackedA
Unibet (SBR rating B) player says his account has been hacked. The player tells SBR that €6,000 was transfered to
Unibet's poker room and lost via chip-dumping. |
Unibet dispute
2/27/2011 05:07 PM
Unibet disables another bettor's accountFollowing SBR's
Unibet (SBR rating B) report on February 22nd, a new sportsbook complaint has been filed. A
Unibet player who opened his account in late 2010 has had his account disabled for three weeks with no update from the sportsbook. The player's balance sits at €20,000. |
Unibet player complaint
2/22/2011 12:55 PM
Unibet account closure complaintA
Unibet (sportsbook rating B) player submits an account closure complaint. The player tells SBR that his account, which held €2,500 plus pending bets has been closed by
Unibet without clear word on what the player was guilty of. |
Unibet sportsbook complaint
11/18/2010 11:16 AM
Unibet player reports that funds were seizedA
Unibet (SBR rating B) player reports that he had €455 seized. On October 19th,
Unibet closed his account and paid him €2682. His balance at the time was €3137. When the player asked about the missing €455, he was told that no customer service was currently available in Portugese.
Unibet has not elaborated on the case to the player or SBR to date. On November 5th, SBR reported that
Unibet seized $905 without providing a reason. As a result of
Unibet's handling of accounts,
Unibet was
downgraded by SBR on November 3rd.
11/5/2010 11:12 AM
Unibet seizes $905 from player
Unibet (SBR rating B) seizes $905 from player. In early October, the player requested an $850 withdrawal.
Unibet requested ID documents, which the player provided. Three weeks later,
Unibet denied his withdrawal, seized his balance, and sent the following cryptic explanation:
Unibet: Rule 2.3 Unibet reserves the right, at its own discretion, at all times, to: Decline to open a Unibet Account and/or to close an existing Unibet Account, without any explanation whatsoever.
Unibet's rule allows it to seize any winning player's balance with no explanation. As a result of
Unibet's handling of account,
Unibet was
downgraded by SBR on November 3rd.
11/3/2010 06:09 PM
Unibet downgraded from B+ to B
11/3/2010 04:51 PM
Unibet's handling of player balances
Unibet (SBR rating B) update. SBR reported on 3
sportsbook complaints this month where players alleged that their balances were seized.
Unibet offered no explanation to the players, and did not provide SBR evidence to justify its actions.
Unibet's refusal to explain its actions denies the players a chance to challenge
Unibet's conclusions. In the event that an error is made in identifying a fraudulent user, players would be at the mercy of the sportsbook's ruling. SBR has downgraded
Unibet from its mark of B+.
10/30/2010 11:54 AM
Unibet seizes €1200 balance from playerUnibet (SBR rating B+) has seized a player's €1200 balance. The player deposited €400 in late August and received a €100 bonus. In the following two months of play, he increased his balance to more than €20,000. After providing proof of address & other ID,
Unibet paid the player €18,000 through Moneybookers. Although reduced limits were imposed on the player, he continued to play with
Unibet and lost €1000 through normal play before
Unibet closed his account with a balance of €1200. He claims that
Unibet accused him of being a "price trader" and that he would not be paid the rest of his funds.
On 10/29, SBR reported that
Unibet closed a player's account & confiscated a €600 balance.
Unibet has not provided comment to SBR on this case yet.
10/29/2010 05:25 PM
Unibet closes player account and confiscates fundsUnibet (SBR rating B+) complaint. A
Unibet player with a balance of €600 had his account suspended and was asked to send in bank details to confirm his identity. After complying with
Unibet's request, the player states that his account was reopened and he was told he could resume play as normal. However, after making a withdrawal request the player claims his account was again disabled and he was told that his balance would not be paid. SBR is following up on this complaint.
7/25/2010 03:49 PM
Unibet closes player account and confiscates funds
Unibet (SBR rating B+) has permanently closed a player's account which held a €1005 balance. The player deposited €500 and increased his balance to €1005 after 2 months of play. Upon making a withdrawal request,
Unibet blocked the account and requested proof of ID. The player complied and made all documents requested available to
Unibet. However,
Unibet did not reinstate the account and informed the player his account would remain closed forever. In a similar complaint which SBR is also investigating, the same circumstances apply and
Unibet was equally as tight-lipped to the player regarding their reason for shutting down the account.
Player:
Tell me the rule, that I have broken, please?
Unibet:
Unibet does not need to explain its decisions.
Unibet: 2.3Unibet reserves the right, at its own discretion, at all times, to: Decline to open a Unibet Account and/or to close an existing Unibet Account, without any explanation whatsoever.
6/17/2010 11:29 AM
Unibet account closure dispute - updateUnibet (SBR rating B+) has paid the player from SBR's June 7th
sportsbook complaint. Following SBR's inquiry with
Unibet, the player received his €710.44 balance via bank wire.
Unibet player: Thank you so much! I just checked my account and the money are there. I think they never gonna pay me without your help!
6/7/2010 12:00 PM
Unibet account closure dispute - funds not returnedA
Unibet (SBR rating B+) account closure complaint has been received. On March 24th a player alleges that
Unibet closed his account which held a €710.44 balance.
Unibet requested the player confirm his Moneybookers and bank account information prior to sending his funds.
Unibet made no indication as to why the account was closed and whether or not just his deposit would be returned or the entirety of his balance. This is the second outstanding complaint of
Unibet closing a player's account without making a payment to the player. SBR is following up with
Unibet.
4/4/2010 06:22 PM
Unibet sportsbook complaint updateThe
Unibet (SBR rating B+) sportsbook complaint from SBR's February 26th report remains unresolved. A player opened a second account on February 9th and deposited €300.
Unibet discovered the multiple account violation and closed the account. The deposit has still not been returned to Moneybookers.
2/26/2010 11:18 AM
Unibet complaintA
Unibet (SBR rating B+) player admits to opening a second account on February 9th and funding it with €300.
Unibet discovered the multiple account violation and closed the account. The player has claimed that his deposit has not yet been returned to Moneybookers. SBR has written
Unibet to inquire if the deposit was in fact refunded.
9/12/2008 08:51 PM
Unibet - SBR initiates rating coverage at B+
9/12/2008 08:13 PM
Unibet enters the SBR Rating Guide at B+. Unibet focuses on the European market. Unibet Group plc acquired MrBookmaker in 2005 for GBP 22.25 million cash and shares in an effort to expand in France and Belgium. The Malta-based gaming company receives mostly positive feedback with some complaints about payout delays due to account verification and audits upon withdrawal request. Some players report a two week wait during the process.