8/11/2010 10:29 AM
Stryyke player highlights frustrating withdrawal experienceA
Stryyke (SBR rating D-) player has written to SBR highlighting his negative experience. In May of 2009 he deposited €100 in exchange for a 50% bonus. The bonus carried a 10X rollover. On July 3rd of 2010, his rollover was complete and he asked for a payout of €314.90. His ID documents were then verified by
Stryyke, but in the weeks to come no payment was received. To date, the player has not been responded to despite multiple inquiries launched with
Stryyke.
Stryyke has also ceased cooperating with SBR. Players are advised to avoid
Stryyke.
8/1/2010 11:36 PM
Stryyke slow-pay #32A
Stryyke (SBR rating D-) payment complaint has been reported. On June 30th a player attempted a withdrawal of €30 to his Moneybookers account, and has yet to receive payment. 32 players have filed slow-pay complaints against
Stryyke, totaling €27,903.85 in funds owed.
Stryyke player: I made a withdrawal on 30.06.2010. Today I don't have any money (30 euro). I sent a lot of e-mails to Stryyke servis but I didn"t get any answer. i really need this money... Please help me. I'm waiting about month for my money...
7/8/2010 10:11 AM
Stryyke player account locked after winning betOn June 19th, a player deposited €100 to
Stryyke (SBR rating D-) for a 110% World Cup Bonus. He wagered his account balance on the correct score of (0-1) on Mexico vs Uruguay. His account balance would have then increased to €1890, however after attempting to log back into the site, the player receives a message that his login has failed.
Stryyke recently
locked the account of a player after a withdrawal request was made, and has continued to
void winnings without cause.
Stryyke is also slow-paying 31 players €27,873 that have contacted SBR for
sportsbook assistance. Players are advised to avoid
Stryyke.
6/30/2010 11:44 AM
Stryyke locks the account of a player after withdrawal requestStryyke (SBR rating D-) has locked the account of a player after he made a withdrawal request. The player deposited for the World Cup in exchange for a 110% bonus, finished his rollover, and attempted a withdrawal. He claims that he supplied ID documents to
Stryyke which were validated.
Stryyke is on the
SBR Sportsbook Blacklist for failure to pay funds to players and for unjustly
confiscating sportsbook winnings.
6/14/2010 09:55 AM
Stryyke voids players winnings and closes account without providing reason
Stryyke (SBR rating D-) has closed a player's account and confiscated €300 in winnings. The action came after a May 18th withdrawal request of €30.
Stryyke stated to the player that his initial deposit of €446 would be returned to his Moneybookers account minus a €25 'handling fee'.
Stryyke provided no reason as to why the player's account was closed, but has recently justified
confiscating winnings from professional players.
Stryyke: Your initial deposit of 446€ will be credited back to your Moneybooker account withholding a handling fee of 25€. In consequence, you account will remain frozen.
6/8/2010 10:50 AM
Stryyke payouts update - 31 players owed €27,873Stryyke (SBR rating D-) slow-pay complaint #31 has been reported to SBR. On May 17th a player requested €424 via Moneybookers. He has sent e-mails to
Stryyke customer service which have went unanswered.
Stryyke owes 31 players €27,873.85, and has declined to discuss cases with SBR any longer.
Stryyke recently
confiscated winnings from a player citing that players determined to be professionals are ineligible for any winnings.
5/31/2010 12:46 PM
Stryyke confiscates more winnings
Stryyke (SBR rating D-) has confiscated €529 in winnings from a player that filed a slow-pay complaint.
Stryyke again cited its obscene rule that bettors it determines are professional
will not receive any winnings. SBR considers the action theft and urges players to avoid
Stryyke.
5/28/2010 11:01 AM
Stryyke theft - player has winnings confiscated
Stryyke (SBR rating D-) has cited an obscene rule to justify the theft of a player's winnings. €1500 of winnings were confiscated from a player's betting account. The following message was sent to the player:
Stryyke: Our risk management detected professional betting pattern on your account. According to our Terms 4.8, any professional gambling by individuals or gambler pools, Stryyke may exclude the customer from the further usage of Stryyke.com without any reason. This exclusion shall be carried out by freezing the account and all winnings.
Stryyke has stated it will refund the player's deposit.
Stryyke has degenerated into a scam sportsbook, refunding the deposits of winning players and occasionally paying out players that it considers profitable to retain. Players are advised to avoid this sportsbook at all costs.
5/25/2010 10:01 AM
Stryyke confiscates €750 from playerStryyke (SBR rating D-) has confiscated €750 from a player claiming the player was guilty of "fraudulent activity on (his) betting account".
Stryyke initially froze the account and requested the player provide a copy of his ID; he immediately complied.
Stryyke then informed the player, after receiving the documents confirming his identity, that his account would remain closed and that the decision was final. No explanation was provided to the player on what constituted the alleged "fraudulent activity" and what entitled
Stryyke to confiscate the entirety of his balance. This is not the first time
Stryyke has cited its terms and conditions to justify theft, as on April 22th the
Malta-based sportsbook suspended all bets on an NBA wager claiming that there were suspicious wagering patterns on the game. SBR is following up with
Stryyke management.
5/20/2010 03:15 PM
Stryyke management fails to address slow-paysStryyke (SBR rating D-) has declined to directly address the
slow-pay complaints reported by SBR readers.
Stryyke's last communication to SBR was on May 10th and contained a generic message detailing the Malta based sportsbook's intention to allegedly tighten up security measures in verifying accounts.
Stryyke has a process it refers to as a "KCY procedure", that can take several months to complete. Although
Stryyke will not reveal exactly what the process it is, it appears to be nothing more than verifying whether a drivers license or passport matches the name and details registered to the betting account. This process typically takes one business day for most sportsbooks to complete.
A new
Stryyke slow-pay was received today. A player requested €700 on January 30th and has yet to receive his funds. This brings
Stryyke debt to 30 players up to €27,449.85. Unpaid withdrawals were requested as far back as 12 months ago.
Stryyke sportsbook: We want to inform you and your users that Stryyke has increased and tightened our KYC, fraud and risk management procedures significantly in order to prevent and lower fraudulent and professional betting activities on our platform during the last months. And Stryyke will continue to do so in the future in order to enable safe and secure gaming experience for regular, trusted customers and do fend off the increasing professionalism of fraudulent users.
We are monitoring very carefully bonus abuses, suspicious betting patterns, money laundering, multiple and fake accounts and any other suspicious of fraudulent activities. Any violation of our terms and and/or detection of suspicious actions will lead to immediate exclusion of the platform.
5/16/2010 03:06 PM
Stryyke slow-pays another winnerA
Stryyke (SBR rating D-) slow-pay complaint has been reported to SBR. On April 15th a player requested a withdrawal of €561 to Moneybookers, and has yet to receive payment. The player states all required ID documents are on file with
Stryyke.
Stryyke players have now submitted 29
slow-pay complaints for a total of €26,749.85.
5/14/2010 01:58 PM
Stryyke slow-pay #28 reaches SBR mailbox
Stryyke (SBR rating D-) slow-pay number 28 has reached the SBR mailbox. SBR has published multiple
slow-pay complaints against
Stryyke that have been submitted by players. In this latest complaint, a
Stryyke player requested €675 on March 31st, and €947.35 on May 4th. In an e-mail response to the player touching on the payment delay,
Stryyke claimed that they are required to perform a "KYC" procedure - an acronym
Stryyke uses to refer to verifying the player's identity. While most sportsbooks are able to match a name from a drivers license to that registered in the player's betting account in as little as one business day,
Stryyke has taken upward of several months in multiple cases reported to SBR.
Stryyke currently owes 28 players a total of €26,188.65; the earliest payment was requested in May of 2009. |
Stryyke forum discussion
5/11/2010 03:46 PM
Stryyke player reports payment - sportsbook still owes players €24,566A
Stryyke (SBR rating D-) player has confirmed recieving payment today. In December of 2009 the player requested €616.90 from
Stryyke.
Stryyke still owes 27 players €24,566.30, with the oldest payment request made in May of 2009.
5/10/2010 05:39 PM
Stryyke uses technicality rule to void winningsStryyke (SBR rating D-) has voided €940 in winnings from a player that requested a payout prior to completing his bonus rollover.
Stryyke has yet to explain in detail its policy for deciding what funds come from the bonus and what winnings are won with deposited funds. The sportsbook issued the following statement to SBR today:
Stryyke: For your information, terms 5.1.h. “In case the user does not fulfill one of the bonus requirements or requests a pay-out before fulfilling the requirements the bonus and related winnings are forfeit and will be deducted from the players account”. The credit balance has been paid out today to (the player's) bank account.
5/8/2010 01:19 PM
Stryyke slowpays: new total €25,183.20Four new
Stryyke (SBR rating D-) payment complaints have been reported. The players are owed a combined €3340.
Stryyke has declined to discuss their growing number of withdrawal delays with SBR. In total 32 players have written to SBR for
sportsbook dispute assistance with
Stryyke.
Stryyke's debt to players is now €25,183.20; the earliest payment request was made in May of 2009.
Stryyke player: I have two withdrawal requests from Stryyke - on 31.12.2009(630 Euro) and on 24.02.2010(310 Euro) - total amount of 940 Euro. Both withdrawals are to bank account. I'm still did not receive the money. I've send them e-mails, but from 2 months they even did not answer me. Before that the answers are same - "Hello, The length of pay-out time always does vary, depending on amount and even the method chosen. Unfortunately, in certain case, we are obliged to perform also certain KYC." I know about Stryyke slow payouts and decided to contact you. I hope you can help me to get my money. Thanks in advance.
5/6/2010 10:50 AM
Six new Stryyke slow-pay complaints receivedSince SBR's last
Stryyke (SBR rating D-) slow-pay update on May 4th, six new player complaints have been filed. The players are owed a combined €3,046, the earliest payment was requested in June of 2009.
Stryyke has not replied to SBR inquiries discussing payment delays in the last month.
Stryyke owes 28 players €21,843.20. | Read
Stryyke player complaints.
5/4/2010 10:16 AM
Stryyke sportsbook declines to discuss outstanding slow-paysStryyke (SBR rating D-) has declined to discuss the 22 outstanding slow-pays and €18,797.20 in player debt with SBR.
Stryyke initially addressed SBR inquiries, the last
reported payment from a Stryyke player was on March 3rd. Since this time,
Stryyke has objected to the coverage received on SBR and made the decision to withdraw from discussions with SBR regarding player payment delays.
Stryyke has claimed that most delays are caused by lengthy verification procedures, volume of withdrawals and the size of their staff.
Stryyke is controlled by a marketing company based in Australia although they claim the sportsbook is operated in Malta.
4/30/2010 09:29 AM
Stryyke slow-pays update: 22 players owed €18,797.20Stryyke (SBR rating D-) currently owes 22 players €18,797.20. The oldest payment was requested in May of 2009. The last
payment reported by a
Stryyke player was on March 3rd.
Stryyke claimed on April 19th that a player who requested a withdrawal of €473.85 on February 22nd was paid. The player denied this to SBR.
Player: I have not received this payment and have had no communication from Stryyke regarding this either.
4/24/2010 10:29 AM
Stryyke confiscates €5,697 from player citing poker chip-dumpingStryyke (SBR rating D-) has seized a player's €5,697 balance after concluding the player was chip-dumping within
Stryyke's poker network. Chip-dumping is the process of intentionally funneling money to other accounts within a poker game, this is typically done between two or more accounts as a way to evade an insufficient deposit, or to circulate ill-gotten funds. SBR has asked
Stryyke for evidence and complete game logs to support its claim. This report will be updated. On April 22nd,
Stryyke made SBR headlines for a decision to
cancel winning bets on an NBA game due to allegedly receiving "suspiciously" lopsided action on the game in their sportsbook.
Stryyke's solvency has been under question in recent months as the sportsbook is currently
slow-paying 22 players €18,797.20, with the oldest payment requested in May of 2009.
Player: I saw that you are helping players receive delayed payouts from Stryyke and would like to add my name to the list of unpaid players. I initially submitted my payout request on Feb 4th, 2009 for 6,400 Euro and to date have only been paid 500 Euro. I am currently waiting on 5697 to be paid (I lost some of my balance playing poker), but strykke has repeatedly ignored my emails, given me excuses, and canceled my withdrawal requests for no reason. I am hoping you can help me get paid and end this nightmare. If you need any screenshots of my transaction history or any other information please let me know and I will be happy to provide it to you.
Stryyke: Chipdumping is considered illegal and Stryyke reserve the right to freeze all accounts involved in chipdumping and also confiscate funds held in such accounts.This account has been closed due to serious violation of our rules. This acccount will stay closed and the funds have been seized.
4/22/2010 12:23 PM
Stryyke cancels winning NBA wager citing suspicious betting patternsStryyke (SBR rating D-) has canceled a winning €50 wager on an NBA game played on April 7th between the Boston Celtics and Toronto Rapters. The line opened Boston -1.5 and closed at -5.5. A
Stryyke player wagered Boston at -143 for €50. Two days after the bet was settled,
Stryyke voided the play citing "suspicious betting patterns" on the match.
Stryyke: Our betting team and risk management decided to cancel the bet because of fraudulent pattern.For your personal information, all the betters on the event placed bets only on one team. This pattern is defined as suspicious and the game is cancelled.
4/20/2010 07:20 PM
Stryyke slow-pay reportedA
Stryyke (SBR rating D-) slow-pay has been reported. On January 27th a player requested a withdrawal of €1135. As of April 20th, his Moneybookers account has not been funded.
Stryyke's website lists the expected Moneybookers time-frame as 24-48 hours.
Stryyke's debt has increased to €18,797.20 across 22 players, with the oldest payment requested in May of 2009.
4/19/2010 12:18 PM
Two Stryyke players reportedly paidStryyke (SBR rating D-) has reported that two of the 23 players owed have been paid. Player #1 requested a payout of €616.90 from
Stryyke on December 11th. Player #2 requested €473.85 on February 22nd.
Stryyke still owes 21 players a total €17,662.20, with the oldest payment request made in May of 2009.
Editor's note: Since the time of this report, a third Stryyke player has contacted SBR reporting payment of €750 from a February 25th payment request.
4/18/2010 12:37 PM
Stryyke management to discuss slow-pays with SBRStryyke (SBR rating D-) management has scheduled a conference with SBR Monday morning to discuss the 23 slow-pays on file. In previous discussions
Stryyke has pinned the blame on the delays to the size of their staff, volume of withdrawals, and identity verification. SBR will inquire extensively on the status of the 23 players who are collectively owed €18,752.95, with the oldest payment request made in May of 2009.
4/12/2010 05:57 PM
Seven new Stryyke slow-pay complaints reportedSeven new
Stryyke (SBR rating D-) slow-pay complaints have been reported.
Stryyke owes the seven players a combined €3,519. This brings
Stryyke's total debt to 23 players up to €18,752.95. The earliest payment was requested in May of 2009.
4/10/2010 04:09 PM
Stryyke sportsbook slow-payments update
Stryyke (SBR rating D-) last communicated with SBR regarding the slow-pay complaints reported from players on March 23rd. 16 players are currently owed $15,233.95 with the earliest payment requested in August of 2009.
Stryyke player comments:
Delay in paying out even hough I have met turnover requirements and supplied them with necessary ID.When I email them they make various excuses
4/2/2010 11:34 AM
Stryyke downgraded from D to D-
4/2/2010 11:32 AM
Stryyke players still await answersStryyke (SBR rating D-) has not replied to SBR inquiries in the last two weeks. Players have not been provided updates on their payout statuses by
Stryyke customer service. The current amount
owed by Stryyke to fifteen players is $15,233.95.
Stryyke has been downgraded to the mark of D-.
Player: Has there been any further communication with Stryyke regarding my withdrawal? It has now been 15 Weeks.
3/29/2010 07:13 PM
Stryyke slow-pays: €15,233.95 owed to playersStryyke (SBR rating D) currently owes fifteen players who filed
sportsbook complaint forms €15,233.95.
Stryyke has not made communication with SBR in the last week. SBR is continuing to press
Stryke for answers.
3/19/2010 11:52 AM
Two new Stryyke slowpays reported
Stryyke (SBR rating D) players have filed two new slowpay complaints. Player 1 requested payment of €432 on January 11th of 2009. The player also states that
Stryyke has yet to settle wagers he made on games which completed more than one month ago. No support has been provided to the player by
Stryyke. Player 2 requested €912.95 on January 18th and has yet to receive his funds. In total
Stryyke owes €15,233.95 to 15 players. The earliest payment was requested in August of 2009.
3/17/2010 02:53 PM
Stryyke rejects payouts due to alleged chipdumping
Stryyke (SBR rating D) has canceled a player's €1950 cashout request due to alleged chipdumping.
Stryyke has not offered any evidence to demonstrate the chipdumping. Chipdumping in poker is a commonly used tactic exercised by scammers that have deposited with insufficient funds and are attempting to move money to multiple third parties. SBR is investigating the complaint.
3/16/2010 09:01 AM
Stryyke management rejects payments due to alleged fraudStryyke (SBR rating D) has rejected 5 payouts of the 13 slowpays submitted to SBR on the grounds of fraud.
Stryyke players have not reported receiving an explanation of the infractions committed nor receiving their deposits back. SBR is inquiring with
Stryyke on whether or not the claims of fraud will be substantiated. Even in cases of obvious fraud, the industry standard is to refund deposits. In total €13,889 is owed to 13 players with the earliest payment request initiated in August of 2009. SBR will update this report pending
Stryyke managements explanation.
3/12/2010 12:40 PM
Stryyke addresses complaintStryyke (SBR rating D) has addressed a complaint filed on March 1st. A player complained that his withdrawal of €789.50 via Moneybookers requested on February 25th had not yet been paid. After investigating with
Stryyke, it was alleged that the player circumvented his wagering limits.
Stryyke stated that it would consider closing his account and refunding only his deposit. The industry standard when wagering limits are circumvented is to honor all winnings and then sanction the account, either by way or warning or ejection. SBR is asking
Stryyke to pay all winnings to the player.
3/4/2010 11:40 AM
Stryyke updateStryyke (SBR rating D) has reported the payment of four players. SBR has written the players to confirm. The players requested their payouts from August 5th to December 10th of 2009. €2200 was paid to the players collectively. Nine players remain owed €11,443.
Stryyke has claimed that three of the players have had payouts rejected due to fraud. SBR is inquiring with
Stryyke on the allegations.
3/3/2010 07:13 AM
Stryyke player reports payment; four new slowpay complaints filedA
Stryyke (SBR rating D) player has reported payment of €550. The player requested his payment on February 8th.
Stryyke has been inconsistent in paying some players before others, blaming the lengthy delays both on the size of their staff and the 'KCY' procedure, a process whereby
Stryyke verifies the identity of the account holder. Such a process typically takes one to two business days at most sportsbooks.
Four new
Stryyke slowpay complaints have been filed which were requested from April 15th to June of 2009. The players requested €1000, €1770.48, €500, and €3788 respectively. The new complaints bring
Stryyke's total owed figure to players up to €13,393.13 with the earliest payment request made on April 15th 2009. SBR will update this report as more players report payment or more slowpay reports are received. Players that have not yet done so are invited to write to SBR for assistance by submitting a
sportsbook complaint form.
2/28/2010 05:05 PM
New Stryyke slowpay reportedA new
Stryyke (SBR rating D) slowpay has been reported. On September 25th a player requested a €500 withdrawal. The funds were never received. The player has a balance of €6788 with
Stryyke. After not receiving his payment requested on September 25th, the player alleges that a member of
Stryyke's management team offered to set him up on a weekly payment plan. As of February 28th, the €500 withdrawal remains pending. SBR will follow up with
Stryyke management on the case. This marks the 9th outstanding slowpay complaint against
Stryyke for a total of €6884.85 in funds owed. This is the earliest reported payment request on file, the other slowpays recorded were payments requested after November 2nd.
2/25/2010 07:40 AM
Stryyke management discusses outstanding slowpay cases with SBRStryyke (SBR rating D) has discussed the status of outstanding slowpay complaints with SBR. The sportsbook is based in Malta and claims that due to Malta imposed regulations rigorous checks of players accounts must be complete prior to their first payout. The industry standard in verifying a players identity is one to two business days; some
Stryyke players have waited months for payment.
Stryyke has attributed the payment delays and length of account verification to the size of their staff. SBR asks that
Stryyke updates its website with a revised payment timeline and notate the delays involved until the "KCY" procedure is complete. While
Stryyke has shaved down the number of their slowpay complaints, new reports have steadily trickled in. SBR last
reported on February 23rd that 12 players are owed a collective €8656.65. As of today
Stryyke owes €6384.65 to 8 players with the earliest request made on November 2nd.
2/23/2010 07:06 AM
SBR to speak with Stryyke management todaySBR has a phone conference scheduled with
Stryyke (SBR rating D) later today.
Stryyke plans to address the status of the outstanding slowpay complaints submitted to SBR. In the last month,
Stryyke players have filed 18 slowpay complaints. Sixteen of those players have confirmed payment totaling €8789.82 collectively. In total there are still 12 outstanding slowpay complaints including the five filed yesterday and in months prior.
Stryyke has €8565.65 in debt to these players. SBR will inquire on the length of payment times and the recurring delays players have reported experiencing. This report will be updated.
2/22/2010 10:01 AM
Five new Stryyke slowpays reportedFive new
Stryyke (SBR rating D) slowpays have been reported. The payment requests were made from May of 2009 to February 2010 for a total €2822 in player funds owed. This brings
Stryyke's updated total owed players to €8656.65. In total 12 players are owed with the earliest payment request made in May 2009.
2/19/2010 05:26 PM
Stryyke player reports €1237 paymentA
Stryyke (SBR rating D) player that filed a payment complaint with SBR on February 3rd has reported payment from
Stryyke. The player requested €1237.40 via Moneybookers on January 12th.
Stryyke currently owes five players €3725.05 with the earliest payment request made on November 18th.
Player comments: Many, many thanks to you for your involvement and undisputed leverage. I had honestly written this cash off as a bad debt. 39 days from successful completion of KYC to Moneybookers payout. I shall raise a pint of Guiness to you and SBR this very evening.
2/18/2010 08:18 AM
Stryyke sportsbook slowpays on file
Stryyke (SBR rating D) players have reported 15 payments in the month of February.
Stryyke currently owes six players €4962.45 with the oldest payment requested on November 18th.
Stryyke maintains that all players are undergoing an account auditing process which includes anti-fraud measures, account verificiation, and other undisclosed analysis.
Stryyke has been more active in communications with SBR, which is an encouraging sign for players. Anyone with a current outstanding slowpay against
Stryyke is invited to submit a sportsbook complaint form.
2/15/2010 12:30 PM
Stryyke players report paymentStryyke (SBR rating D) players report payment. €4,378.51 was paid to eight players that had requested payments as far back as November 26th. In total
Stryyke now has nine remaining slowpay complaints totaling €6696 in player debt.
2/15/2010 07:48 AM
Eight new Stryyke slowpays complaints filedEight new
Stryyke (SBR rating D) complaints have been received. The players report requesting a total of €5284.21 from November 2nd to January 18th respectively.
Stryyke currently has a total of 16 outstanding slowpay complaints filed against them, with the oldest request made on November 2nd.
Stryyke has €10,588.16 in player debt. SBR will update this report as the payout statuses change or more complaints are received.
2/13/2010 12:34 PM
Stryyke players report paymentTwo
Stryyke (SBR rating D) players have confirmed payment. The payment requests were made on November 23rd and December 31st for €715.31 and €200. There are still nine outstanding slowpay reports against
Stryyke totaling €5730.45 in player funds owed. The oldest payment request was made on November 10th.
Stryyke player: I have received all the money that was owed to me from Stryyke. Thank you for all your help.
I received my payout earlier today, thanks for your help.
Update: Since this report was published, a third player has confirmed receiving payment today for €426.50, the payment was requested on December 9th.
Stryyke now has eight outstanding slowpay complaints levied against them for a total €5303.95 in player debt.
2/10/2010 12:06 PM
Three Stryyke players confirm paymentThree
Stryyke (SBR rating D) players have confirmed payment. The payments were requested on December 1st, January 14th, and January 18th for a total €760.
Stryyke has also stated that three other players have been paid whose slowpays were reported on SBR, SBR has not yet confirmed those payments. In total 11 slowpays remain outstanding for €6645.76 in owed player funds.
2/8/2010 04:09 PM
Stryyke slowpay reportedA new
Stryyke (SBR rating D) slowpay complaint has been filed. A bettor attempted to withdraw of €775 on January 18th via bank transfer. He sent multiple emails to
Stryyke customer service and has yet to receive a timeline on when he can expect to receive his funds. This marks the eleventh outstanding
Stryyke slowpay.
Stryyke's debt to players is now €6008.86 with the oldest payment request made on October 18th.
2/5/2010 03:31 PM
Stryyke player confirms paymentA
Stryyke (SBR rating D) player has confirmed payment. On October 18th the player requested €1299 via Moneybookers. The withdrawal time was attributed to processor delays and a lengthy auditing procedure by
Stryyke called a 'KCY' check.
Stryyke:
The KCY includes :
1. Verification of the player identity, proof of age and address
2. Determination of the sources of funds
3. Verification of the Payment method
4. Verification and Maintenance of the player records (activities and games)
For some payout request, we run the KYC and if necessary check if there is any problem of addiction.
The all procedure can take between 2 weeks and 2 months depending on the player.
Stryyke currently owes 10 players €5233.86. Players experiencing payment delays from
Stryyke are invited to submit
sportsbook complaint forms.
2/2/2010 08:23 AM
Stryyke player reports paymentA
Stryyke (SBR rating D) player has reported payment. On January 13th the player requested a €200 payment to his Moneybookers account. Eight
Stryyke players have filed complaints over the last month reporting a total €4769.31 in owed funds.
Stryyke has informed SBR that the manager who would receive player disputes has left the company.
Stryyke has stated that it intends to work with SBR in updating the status of players who are owed.
Stryyke has not directly commented on what has contributed to the payment delays.
Player: Yes,i received my withdrawal today,200 euros via mb.Thanks for the help.I really appreciate that.
2/1/2010 09:19 AM
Stryyke slowpays: four sportsbook complaints filedFour new
Stryyke (SBR rating D) slowpay complaints have been reported totaling €1261.50 in owed player funds. Over the last four weeks,
Stryyke players have reported being owed €4969.31 with payments requested as early as October 18th.
1/29/2010 06:33 PM
Six new Stryyke slow payment complaints filedSix new
Stryyke (SBR rating D) slow payment complaints have been filed with SportsBookReview. The oldest payment request was made on October 18th for €1299. Two of the payouts were requested in November for a total €1532 in owed funds, with the remaining three requested in December and January. The total amount
Stryyke owes to the six players is €3707. This brings the figure of total funds owed players that have filed complaints with SBR up to €14,042. Fifteen players have outstanding disputes against
Stryyke.
Stryyke: We apologize the payout takes so much time, but please be sure we will send the money as soon as possible. With kind regards Stryyke Issues Team"
1/28/2010 06:44 PM
Stryyke slow pay problemsA new
Stryyke (SBR rating D) slow pay has been reported. A player withdrew €246 on January 1st and receieved an automated message that the payment would be processed soon. Eight
Stryyke slow pay cases are outstanding with the earliest payout request made on September 1st. The total amount of player funds owed is €10,335.
Stryyke players with complaints are invited to submit
sportsbook complaint forms. | View
Stryyke forum discussion
1/26/2010 09:58 PM
Stryyke players hit SBR message board with slow pay complaintsSBR has reported on multiple
Stryyke (SBR rating D) slow pay cases in the last three months.
Stryyke initially began to work with SBR on handling complaints but as of the last two months discussion has slowed, adding to player speculation that the Malta based sportsbook is experiencing financial hardship. One
SBRforum reader detailed being owed €200 since December 11th. SBR will continue its efforts to reach
Stryyke and will update its report when more information becomes available. | View
Stryyke forum discussion.
1/24/2010 03:36 PM
New Stryyke slowpay complaint reportedA new
Stryyke (SBR rating D) slowpay complaint has been filed. A player requested a 1000 withdrawal on December 3rd to his Moneybookers account.
Stryyke has responded to the player's emails with a generic message stating that his payout request is still processing.
1/12/2010 10:22 AM
Stryyke downgraded from D+ to D
1/12/2010 10:01 AM
Stryyke payment struggles persist; downgraded to DStryyke has been downgraded to D. On 9/23 SBR initiated
Stryyke at D+. Within the first two months of holding the mark at D+,
Stryyke resolved five slow pay complaints levied against them by bettors. Since that time, however,
Stryyke has accumulated six new slow pay reports totaling €9035 in owed player funds. The earliest request was made on September 1st.
1/9/2010 11:35 AM
Stryyke payment complaint filedA
Stryyke (SBR rating D+) payment complaint has been filed. A player requested a payment of €799 on December 13th.
Stryyke has informed the player that they cannot give a timetable on when the funds will be sent. SBR readers have reported four payment complaints totaling €8297 in owed funds; with the earliest request made on September 1st.
Stryyke:
Unfortunately I can’t give you an exact date, but please be sure your payout will be processed as soon as possible.
1/7/2010 03:49 PM
Stryyke slow pay reportedA
Stryyke (SBR rating D+) player has reported being owed €922. The player requested payment one month ago and has not received an email or telephone response from
Stryyke on the status of his payout. This marks the 4th outstanding
Stryyke payment complaint.
12/2/2009 11:29 AM
Stryyke player reports paymentA
Stryyke (SBR rating D+) player has reported payment of €100. The withdrawal request was made on October 24th.
Stryyke still has three outstanding slowpay complaints for a total of €6576 requested as early as September 1st.
11/28/2009 02:13 PM
Four new Stryyke slow pays reported
Stryyke (SBR rating D+) players have filed 4 new slow pay complaints. The first payment request was made on September 1st in two different transactions for €5554. The other three withdrawals were made by players from October 19th to October 24th. The total amount of these slow pays are €6576. SBR will update this report after speaking to
Stryyke management.
11/27/2009 12:12 PM
Stryyke player confirms paymentA
Stryyke (SBR rating D+) player has confirmed receipt of an €830 payment.
11/19/2009 10:14 AM
Another Stryyke player reports paymentA
Stryyke (SBR rating D+) player has reported payment. The player has been paid €610.
Stryyke management has stated that the two other players, owed €1200 collectively, have also been paid. These players have yet to confirm payment but SBR will consider the
Stryyke slow play cases closed for now barring new information.
11/18/2009 04:27 PM
Stryyke players confirm paymentStryyke (SBR rating D+) players report being paid. Two of the five
Stryyke players that were allegedly issued their payouts have confirmed being paid. Three slow pay complaints which are unconfirmed as resolved by players remain for €1800.
11/17/2009 10:02 AM
Stryyke (SBR rating D+) releases statement regarding slow pays
Stryyke (SBR rating D+) has released an official statement for SBR readers concerning the payment delays experienced by players.
Stryyke:
When it comes to payouts, the length of time always does vary, depending on amount and even the method chosen. For first time pay out above certain limits we are obliged to perform certain KYC procedures, too. These may take a few days and also depend on the customer's own reaction time. Further we run anti fraud measures on certain pay in patterns with the credit card processor to avoid charge backs to everybody benefit."
We are working on expanding our Payments Team in a little while to cut the waiting time dramatically as well.
Stryyke management has stated that two of the five players who filed SBR sportsbook complaint forms have been paid in the last week, SBR will update this report pending player confirmation. As of now,
Stryyke's total figure owed to players is €2336 with the oldest request made on September 30th.
11/13/2009 01:52 PM
A fifth Stryyke slow-pay is receivedAnother
Stryyke (SBR rating D+) slow-pay for €300 has been reported. This brings the total owed by
Stryyke up to €2336 with the oldest payment request made on September 30th.
11/5/2009 12:11 PM
New Stryyke slow-pay has been reportedFollowing SBR's
Stryyke (SBR rating D-) report on Wednesday, a new slow-pay complaint has been filed. In this latest report against
Stryyke, a player described requesting a Moneybookers withdrawal of $897.25 on October 14th.
Stryyke owes four players €2036 with the oldest payment request made on September 30th.
11/4/2009 02:47 PM
Stryyke players report slow-payStryyke (SBR rating D-) players have reported slow-payment. Three
Stryyke players are owed €1433. The oldest payment request was made on September 30th.
Strykke management has stated to SBR that the players are on a priority list to be paid, which raises concerns over the sportsbook's current financial stability. Players experiencing slow-pay issues from
Stryyke are advised to submit a
sportsbook complaint form.
10/19/2009 05:52 PM
Stryyke slowpay receivedA
Stryyke (SBR rating D+) player has contacted SBR. The player requested a withdrawal of €602 on September 21st.
Stryyke has to this point cleared slowpay reports received. SBR will communicate with
Stryyke management regarding the latest slowpay complaint.
9/25/2009 11:42 AM
Stryyke player is paidThe
Stryyke (SBR rating D+) player from SBR's slowpay report on September 23rd has been paid in full.
9/23/2009 05:17 PM
Stryyke slowpayA
Stryyke (SBR rating D+) player has reported that he has been waiting for a $591 payment to his Moneybookers account since July 26th.
SBR has recently established contact with the General Manager of
Stryyke, and expects an update on this case before the week's end.
9/23/2009 04:59 PM
Stryyke - SBR initiates rating coverage at D+
1/10/2009 11:07 PM
Stryyke (not rated) clears delinquent payoutsSince SBR's
initial report in November
Stryyke has paid all nine players who have complained of payout delays. Delays ranged from one week to over a month. Player concern was high due to a lack of communication from the sportsbook and the withdrawals being requested through the book's main payout method, electronic transfer service, Moneybookers. Recent withdrawal reports from December suggest Strykke has improved over November.
Stryyke blames being short-staffed in December for slow-payment, which did not exceed 10 days.
"As we were not working with the full staff during the Christmas and New Years weeks, we couldn't process all payouts in a timely manner. Some customers unfortunately experienced delays with their payouts."
11/29/2008 10:35 PM
Stryyke (not rated) credits player for voided winning tennis wager. SBR still to inquire about two slow-pay complaints.
Stryyke customer service to player: That was a bad mistake by our riskmanagment. In this case I totally agree with your irritation and I will credit the money back to your account.We apologise for the inconveniences we have caused.
With kind regards,
Sebastian
Stryyke Service Team
11/28/2008 03:34 PM
Stryyke (not rated) players complain of voided winning wagers and slow-payStryyke canceled a tennis wager in October citing a mistake on the listed wagering odds. The odds were not erroneous and the book has not offered to pay the bet at what it deems to be the correct market price. SBR will contact the sportsbook about this matter and about the company in general. SBR expects to complete a rating evaluation of
Stryyke next week.
Player:
This won and was correctly credited to my account. However, after requesting a payout on 24/11/2008 they sent me an email saying the payout was cancelled and this wager was being made void. At no point before or after the event in question did I receive any comunication from them about this happening, therefore I find it extremely dubious and unfair behaviour. SBR will also inquire with
Stryyke about a Moneybookers payout delay of one month. The sportsbook told the player that its Moneybookers account is unfunded.
Stryyke has not offered a withdrawal by other means.
Player:
They says that they have not funds in their moneybookers account and that they will sort this soon, but the same story for 1 month. I ask them to withdraw by bank transfer but they says its no need for that because I will not receive my funds faster. They also deducted money from my account so I can not withdraw via an alternate method.