10/14/2009 05:41 PM
Sportsbetting.com freezes players account to verify identitySportsbetting.com (SBR rating C-) has frozen a player's account which held a $3241 balance pending identity verification. The player obliged the sportsbook's request. 10 days has elapsed and the player remains unable to access his account, his email queries since that time have went unanswered. SBR will update this report after communicating with
Sportsbetting.com management.
9/29/2009 02:08 PM
Sportsbetting.com player account reinstatedThe player from SBR's report on September 7th had their account reinstated on September 16th.
Sportsbetting.com cleared the player after auditing the account. |
View initial report
9/7/2009 12:05 PM
Sportsbetting.com closes player's account without explanationOn July 29th,
Sportsbetting.com (SBR Rating C-) disabled a player's account for what was described as a "random security check." The player had deposited $1500 via prepaid debit card from July 24th to July 26th, in three different transactions. Over a 3 day period, the player made approximately 30 wagers before the account was disabled.
Sportsbetting.com asked the player to provide ID documents to verify the player's identity. After the requested documents were supplied and confirmed as received, the player was then asked to fax the back of driver license, which was sent on August 3rd. Since that time, the player has sent several emails inquiring as to why the account is still locked, which has approximately $2000 in it.
Sportsbetting.com has been the source of communication and unjust confiscation complaints. The player has been sent only automated email responses and remains locked out of the account. SBR will update this report when
Sportsbetting.com addresses the complaint.
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Forum
: Sportsbetting.com confiscation.
5/28/2009 10:55 PM
Sister books,
Sportsbetting.com, Racebook, and Win4Real confiscate player's
winnings and deposits
The player opened accounts at all three sportsbooks in June of 2008, depositing and playing consistently for five months. In November his accounts, which showed a profit of approximately $20,000, were frozen. The sportsbook cited a rule saying the player could only have an account at one sportsbook in the Sportsbetting.com Group. SBR has advised the sportsbook to pay the player for all wagers it booked since the player's funds were at risk. Bookmakers should have the ability to limit a player's action but should not retroactively void winning bets. Thus far Sportsbetting (SBR rating C-), Win4Real (SBR rating C-) and Racebook (SBR rating C-) have not agreed to pay the player for winning wagers, or even the winnings on the first of the three accounts joined. $9,500 in player deposits remain in possession of the sportsbook without an explanation, six months after closure. At the conclusion of this dispute, the Sportsbetting.com Group will be reevaluated. | Sportsbetting.com Discussions
5/18/2009 03:14 PM
Player vs. Win4Real (SBR rating C-)
Win4Real offered a proposition wager on the total amount of free throws made by NBA basketball player, Aaron Brooks, in a single game. The player took the under on a total set of 2.5 free throws made. Aaron Brooks played in the game and did not make or attempt a free throw. The wagering ticket provided by the player shows only the stipulation that the player must play.
Win4Real, a sportsbook in the
Sportsbetting.com (SBR rating C-) Group, gave an illogical response to the player's complaint:
As per the update from our Grading department, the Free Throws under 2.5 indicates that Aaron Brooks should at least score below 2.5 but not zero(Under 2.5 indicates that the score must be less than 2.5 and Zero is not considered under 2.5).
You must have notice that Aaron Brooks did not score the Free Throws, which indicates that the score is Zero and hence the bet has been graded as Noaction.
SBR has inquired with management on the player's behalf. Bettors who were not paid on a bet of under on the total free throws by Aarron Brooks are invited to contact
SBR.
5/11/2009 08:57 PM
Racebook (SBR rating C-) tells Sportsbook Review it has returned $1,000 in confiscated funds to player. The refund represents a deposit made to Racebook.com in 2008. The sportsbook originally told the player that the funds were not returned because he broke the rule of having more than one account within the
Sportsbetting.com Family of sportsbooks. The player had accounts at sister books
Sportsbetting.com (SBR rating C-) and
Win4Real (SBR rating C-) that were in good standing and inactive. SBR is seeking more information on why the deposit was not initially returned and if there were other non-bonus funds in the account. SBR will reassess
Sportsbetting.com after pursuing further details from the company.
5/7/2009 11:32 PM
Racebook (SBR rating C-) confiscates player funds
The player deposited $1,000 and won an additional $200. The sportsbook told the player that because he previously had an account at sister sportsbooks
Sportsbetting.com (SBR rating C-) and
Win4Real (SBR rating C-) he is not eligible to have an account at Racebook.
Racebook has confiscated his deposit and winnings citing their terms and conditions which state that accounts at more than one
Sportsbetting.com Group book are not allowed. The player states that his accounts at
Sportsbetting.com and
Win4Real are in good standing and are inactive. Racebook.com's betting limits were not exceeded. SBR Dispute Manager Lou has asked the sportsbook to address the confiscation claim of both deposits and winnings. On May 5th,
Racebook sportsbook agreed to credit a different player for deposited funds confiscated in 2008.
5/5/2009 01:22 PM
Win4Real and Racebook.com (SBR rating C-) agree to pay player for confiscated deposits totaling $800 The dispute over the winning wagers continues. SBR is seeking more information about the bets and the date the cited rule was added to the
Sportsbetting.com Group's websites. The original complaint was reported April 29th:
Win4Real (SBR rating C-) and Racebook.com (SBR rating C-) confiscate player's deposits
The
sportsbook management states it applied the punishment after the
player's limits were lowered at a third book in the family, Sportsbetting.com (SBR rating C-).
The bettor had an account at Sportsbetting.com, had his betting limits
reduced, and subsequently deposited and won at both Win4Real and
Racebook. The player was aware that he could make similar bets at
Win4Real and Racebook and placed the same wagers for different amounts
at all three sportsbooks in a three day period. The amount risked per
play exceeded the limit given to him at Sportsbetting.com. SBR has
asked Sportsbetting.com to return the player's deposits of $800. SBR's
position is that the sportsbook should not benefit from the player's
actions.
The Sportsbetting.com family of books currently has a
rule stating that only one sportsbook within the book's family can be
utilized. SBR will address the secondary issue of if the sportsbook
had this rule in place when the player made these deposits. He won
$6,400 in wagers that were not honored. Under normal circumstances a
sports betting company with multiple brands is expected to honor all
wagers before identifying a player it does not want to service at its
sportsbooks.
4/29/2009 06:20 PM
Win4Real (SBR rating C-) and Racebook.com (SBR rating C-) confiscate player's deposits
The sportsbook management states it applied the punishment after the player's limits were lowered at a third book in the family, Sportsbetting.com (SBR rating C-). The bettor had an account at Sportsbetting.com, had his betting limits reduced, and subsequently deposited and won at both Win4Real and Racebook. The player was aware that he could make similar bets at Win4Real and Racebook and placed the same wagers for different amounts at all three sportsbooks in a three day period. The amount risked per play exceeded the limit given to him at Sportsbetting.com. SBR has asked Sportsbetting.com to return the player's deposits of $800. SBR's position is that the sportsbook should not benefit from the player's actions.
The Sportsbetting.com family of books currently has a rule stating that only one sportsbook within the book's family can be utilized. SBR will address the secondary issue of if the sportsbook had this rule in place when the player made these deposits. He won $6,400 in wagers that were not honored. Under normal circumstances a sports betting company with multiple brands is expected to honor all wagers before identifying a player it does not want to service at its sportsbooks.
8/4/2008 06:55 PM
Sportsbetting.com tackling processor delays; poor customer support remains problem for players
Sportsbetting.com's (SBR rating C-) problems with inadequate banking resources were magnified by poor communication with users. The sportsbook has recovered paying most past due amounts including $30,000 to one player in late July. Players continue to report sending multiple emails and a front line of customer service that cannot do anything but pass the complaint on to unavailable management.
Player:
I made two deposits on July 6th. They were never credited to my betting account but were deducted from my bank account. I have contacted CS multiple times using both email and phone and have gotten absolutely nowhere. They keep telling me 24-48 hours and they'll contact me. I never hear from them, then I call and they tell me the same load of crap again. I strongly advise any and everyone to pull their money from these guys. I wish I would have found your site before I made my deposits.
5/8/2008 04:56 PM
Sportsbook.com (SBR rating D-) yet to correct April 13th misgraded wagersPlayers with losing wagers on Herzeliya vs. Beitar Jerusalem may contact SBR for help requesting a manual sportsbook account credit. The match was called before completion due to crowd violence. Sportsbook.com's rules state the match must be completed for the player to have action. SBR has already assisted one player correct his account however, the
sportsbook has not applied credits to all deserving account holders. It is common for the Sportsbook.com Group to credit only the players who complain. Two players from
Sportsbetting.com (SBR rating C-), which outsources its wagering and odds management to Sportsbook.com, are awaiting credits.
4/29/2008 09:55 PM
Sportsbetting.com (SBR rating C-) players submit complaints
The sportsbook has been behind in payments since it stopped using
Sportsbook.com (SBR rating D-) accounting service in December of last year. Over 25 users have submitted payout complaints within the past month. The majority of these players are most alarmed by the lack of communication with the sportsbook, saying they are continually promised updates by email and phone that never arrive. SBR can verify that players have been paid five figures. Recent history suggest players who are waiting will be paid within two months.
Player waiting for $2,500:
They literally have provided zero updates. The call center "pros" keep giving the same empty assurances and "we understand your frustration" pleasantries, but there has been exactly zero word from the actual withdrawal department about when they are going to re-issue a check. |
Player discussion
1/9/2008 10:27 AM
Sportsbetting.com (SBR rating C-) phone lines back up. The sportsbook's users have complained about the absence of a working phone line, not receiving email responses and slow-pays since the start of December.
Sportsbetting.com switched to in-house customer service and financial processing at the start of December. Players have recently confirmed receiving payouts that were originally requested through the
Sportsbook.com Group's service in November.
Update 2:20 PM: Two players who complained of withdrawal delays in December report receiving subsequent four-figure payouts in seven days.
12/16/2007 11:22 PM
Sportsbetting.com (SBR rating C-) player who has been waiting for $1,510 since March received his check yesterday. Sportsbetting management tells SBR a second slow-paid player has also been sent his payment. SBR is currently monitoring new five-figure withdrawal requests.
12/13/2007 06:46 PM
SBR Mailbag: Sportsbetting.com (SBR rating C-) users file complaintsThree players report being slow-paid by
Sportsbetting.com with one player reporting waiting since March.
"$1,512 has been requested 2-3 times per month, since March of 2007 - nothing but excuses, no payment. My responses are exactly the same each and every time. We will investigate and get back to you. Never." Sportsbetting blames previous service provider,
Sportsbook.com (SBR rating D-), which handled payouts until November. Sportsbetting has pursued these matters with their former banking department. Players also complain that the book has not replied to emails, has not had a phone number since November, and LiveChat is often backed up with as many as 20 users in the queue. Two players have recently submitted payment requests under the new system and have offered to allow SBR to monitor the withdrawal process. |
Discussion
11/30/2007 06:37 PM
Sportsbetting.com (SBR rating C-) leaves Jazette Ltd. (Sportsbook.com Family) customer service
Sportsbetting.com has removed the service provider's phone number from its website as the first Jazette-affiliated sportsbook not to utilize any of the operation's client support system and staff management. The book will provide its own customer service and accounting department. Sportsbetting has not offered a phone support line of its own but states it is "upgrading its phones service" and is asking players to use its LiveChat feature. Sportsbetting continues to use Sportsbook.com's World Gaming software and line management system. The move is expected to be followed by other Sportsbook.com partner books that want to avoid providing poor customer service and the unethical actions taken by Jazette management. SBR will closely monitor new payout request and player support services.
11/16/2007 08:32 PM
SBR comments on upgrades for Sportsbetting.com, BetUSA and Linesmaker Ownership for these three Sportsbook.com-hosted books have agreed to make decisions independent of
Sportsbook.com (SBR rating D-) and in a manner that is deemed to be fair to users. Each book has addressed old complaints and states that it is committed to addressing future issues. These sportsbooks offer email service that by-pass the Sportsbook.com customer service center. Sportsbook.com has allowed a long list of player complaints to build. The list includes verified reports of outright theft and cheating on individual bets. SBR will publish a detailed report of offenses once all data is gathered and discussions on remaining issues have concluded. SportsBetting and Linesmaker have been upgraded from D+ to C-, BetUSA from C- to C. Privately owned Sportsbook.com-hosted sportsbooks that would like to clarify their position and address pending issues should
contact SBR.
Note: All sportsbook.com-serviced books rely on the operation for its financial processing. The group was unable to pay some non-U.S. players for over five months earlier in 2007.
11/16/2007 08:31 PM
Sportsbetting.com raised from D+ to C-
10/20/2007 11:00 AM
Jazette Enterprises Ltd-hosted sportsbooks downgraded from D+ to D- with exception of
BetUSA (SBR rating C-) and
Sportsbetting.com (SBR rating D+). Sportsbooks in this group that would like to discuss their rating may call 830-515-4122 or contact SBR
by email.
10/19/2007 01:23 PM
Sportsbetting.com (SBR rating D+) joins BetUSA (SBR rating C-) in stating that it will not confiscate winnings from correlated parlays, which was the original action taken by service provider,
Sportsbook.com's (SBR rating D+) operation management. Any players that have found their
Sportsbetting.com account to be debited should contact SBR or
Sportsbetting.com.
BetUSA has added the following rule to address the lack of software control over correlated parlays. Other
Sportsbook.com sister sites are encouraged to add similar language and warn players via email that this new stipulation exists.
Correlated parlay betting: The results of certain events can be considered to be correlated. For example, in college football betting on a heavy underdog (eg 35 point underdog) and the under in the game is statistically correlated. If players consistently bet correlated parlays then management reserves the right to regrade wagers. Wagers will be split so that half the stake will go on the pointspread and half on the under in the game. This rule applies from 19 October 2007. This will only apply to those regularly staking $50 or more on parlays and is intended only to limit professional bettors who consistently bet correlated parlays.
SBR Rules Monitor: BetUSA
SBR continues to discuss this matter with Sportsbook.com management with little progress. Sportsbook.com has agreed to credit players for losing correlated parlays since September 1st. This is of little consolation for most victims because only winning account holders were robbed during a time period when Sportsbook.com noticed players beating the book for large sums. Players do not have the option to recover losses from periods prior when they may have sustained a losing run. The offer by Sportsbook.com, although possibly reducing the amount stolen, further illustrates why the actions are unjust.
10/7/2007 11:48 PM
Player's PyramidCasino (SBR rating D-) $9,500 balance disappearsThe sportsbook was part of the BetOnUSA Group (Empire Entertainment Ltd) before BetOnUSA moved its network of
sportsbook websites under the
Sportsbook.com Group (Jazette Enterprises Ltd) in December of 2006. When BetOnUSA chose to cut ties with Jazette and move its websites to the SportsbookUSA Group (Futurebet) last month they redirected PyramidCasino.com to land at BetOnUSA.com. Most PyramidCasino account holders can log in at
BetOnUSA (SBR rating D). This player has been told by BetOnUSA that they have not received the funds from the Sportsbook.com operation and are not responsible for the balance despite owning the site, which now points to BetOnUSA. Sportsbook.com management claims the player debt belongs to BetOnUSA despite that funds were won when the site was managed by the Sportsbook.com Group and the player currently being able to log in to his zeroed out account using the Jazette-operated
Sportsbetting.com (SBR rating D+). This is the second player to report that the two companies are playing hot potato with his balance. A player who won over $100,000 from BetOnUSA's casino has not been able to access the $85,000 that was remaining in his BetOnUSA account. Both companies claim the debt belongs to the other. BetOnUSA is owned by the same group that owns
Oddsmaker (SBR rating D-). These issues serve as a reminder of the added risk that comes with playing at
turnkey sportsbooks.
8/24/2007 06:35 PM
BetOnUSA (SBR rating D+) moving to Futurebet from the Sportsbook.com (SBR rating D+) Family BetOnUSA's website is currently displaying the message:
"We at BetOnUSA.com have decided that it is in the best interest of our players to re-launch with US focused software. We will exhaust every option available to us to make the account transfer process as seamless as possible and to return BetOnUSA.com to its roots as a US-based gaming community."The sportsbook is currently hosted on a Futurebet server and IP address. Some cashier pages are already live on the Futurebet/PlayerSupport network. Sportsbook.com support is telling BetOnUSA players they are having problems with the site when in fact the website is off-line so that accounts can be ported into the Futurebet software and the website can be moved to Futurebet's Canadian servers. Despite the Sportsbook.com Group's processing issues it is likely the payout situation will worsen for BetOnUSA users. It should be noted that BetOnUSA was known for dishonest practices prior to its move to Sportsbook.com's facility.
PyramidSportsWager (SBR rating D+), a long time BetOnUSA sister site and IEE licensee, is also offline due to the impending transfer. Players are advised to pursue funds from these sportsbooks.
BetOnUSA players can currently access their accounts through
Sportsbetting.com (SBR rating D+)
2/22/2007 01:02 PM
Gambling.net (SBR rating D+) player accounts moved to sister sportsbook, Sportsbetting.com (SBR rating D+)
2/10/2007 12:07 PM
Sportsbetting.com & Gambling.net upgraded from D- to D+
1/31/2007 07:01 PM
BetOnUSA (SBR rating D-) and sister books acquired by Jazette Enterprises Limited (D+ rated Sportsbook.com). Sportsbook management tells SBR the BetOnUSA Group (Empire Entertainment Ltd) was purchased last month. All customer service and accounting is now directed to the
Sportsbook building in Costa Rica. The purchase brings
Sportsbetting.com (SBR rating D-) back to the company and gives Jazette ownership of the World Gaming software code.
JEL states that it will look into no-pay claims against BetOnUSA, including the latest from a player waiting four months for $1,000.16. JEL sportsbooks also have their own no-pay complaints pending. During the migration of
SportingbetUSA (SBR rating D+) last October to Jel-owned
SuperBook (SBR rating D+) some accounts, balances and pending wagers were lost.
10/25/2006 06:06 PM
Former World Gaming licensees downgraded to D- One-time B- rated sportsbook,
Gambling.net has been lowered to D- along with
Sportsbetting.com. Both sportsbooks were hosted and serviced by the Sportingbet offices in Costa Rica while holding a licensing agreement and domain name leasing contract with World Gaming Plc.
BetOnUSA (SBR rating D-) parent company, Empire Entertainment Ltd. has purchased the World Gambling service contracts. These sites are expected to be managed by BetOnUSA and its staff in the near future. Players are advised to redeem balances at this time.
2/17/2006 11:22 PM
SBR Bill Dozer reports: Sportsbook.com (SBR rating D+) and
Sportsbetting.com (SBR rating D+) agree to refund $15,000 in casino losses to bettor. The correction comes one month after the player complained to SBR that his account was hacked and funds were lost in the casino. The sportsbook maintains that the funds were missing due to a "glitch". The balance adjustments will mark the sixth correction of this kind.
3/27/2005 02:26 PM
Sportsbetting.com upgraded from C+ to B-
8/3/2004 12:03 PM
Sportsbetting.com raised from C- to C+
7/13/2002 03:34 PM
Sportsbetting.com - Removed from the Black List-reverses confiscation decision on player caught opening multiple accounts
7/12/2002 03:34 PM
Sportsbetting.com -Downgraded to the Black List - unjustly confiscating players funds
