9/2/2010 12:13 PM
Bet770 bonus complaint
Bet770 (unrated) has limited a player's wager limits to 0. A player wrote in to SBR stating that in June of 2010 he deposited €175 to Bet770 for a 100% cash bonus. He then increased his balance to €514 after making several wagers. With €750 left to rollover, the player states that Bet770 limited his account to a 0 wager limit on the premise that the sportsbook was investigating his play. Bet770 has since failed to offer any explanation to the player or SBR.

Bet770 also has a sportsbook payment complaint on file from July 4th. A player requested a withdrawal of €8142 through Moneybookers and never received payment.

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8/27/2010 11:45 PM
Globet Sportsbook Moneybookers complaint
A Globet (SBR rating D+) player has filed a sportsbook complaint. On July 14th he asked for a withdrawal of €1488.50 via Moneybookers, and has yet to receive his funds. This is the second Globet withdrawal complaint reported in August. Globet has not yet discussed the cases with SBR.

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8/19/2010 11:09 AM
BetUS not honoring freeplay winnings?
A BetUS (SBR rating C) player deposited $1,000 via Moneybookers on August 11th. He accepted a $1,000 freeplay which carried a 6X rollover and a 60 day hold. His first wager risked his entire freeplay on Kansas City +1.5 at the price of +135. After winning that wager and increasing his balance by $1,350, BetUS closed the account. The player states that he was told that BetUS caters only to recreational players. To date the player has not confirmed receiving his deposit back. BetUS has not returned communication with SBR regarding the complaint.

In mid-March, a player had $6000 confiscated by BetUS. BetUS originally claimed the player was part of a syndicate, then later said that the winnings were from illegal correlated parlays. BetUS offered no proof of their claim.

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8/18/2010 03:23 PM
Globet addresses payment complaint
Globet (SBR rating D+) has addressed SBR's August 10th sportsbook report. Globet claims that the player who asked for a withdrawal of €260.92 via Moneybookers on July 30th has not provided all required ID documents to confirm his account. In his initial e-mail to SBR, the player claimed that he submitted ID to Globet.

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8/15/2010 07:11 PM
Xlbet withdrawal complaint
An Xlbet (unrated) withdrawal complaint has been received. On June 18th a player asked to receive his €115 balance via Moneybookers, and has not received payment. SBR is following up with Xlbet.

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8/13/2010 09:59 AM
Jazz Sportsbook Group payout update

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8/9/2010 02:59 PM
Globet slow-pay update - player confirms payment
The Globet (SBR rating D+) player from SBR's July 6th slow-pay report has confirmed payment. The player initially contacted SBR indicating that he had not been paid from a July 6th Moneybookers withdrawal request for $1,000. Players who have payout issues with Globet are asked to write SBR via sportsbook complaint form.

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8/7/2010 04:06 PM
QuickSilverSports feedback wanted
A QuickSilverSports (SBR rating C) complaint has been submitted. In mid-July a player asked for a withdrawal of $3,716 via Moneybookers and has yet to receive his funds. Players with payout feedback for QuickSilver can write to help@sportsbookreview.com.

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8/1/2010 11:36 PM
Stryyke slow-pay #32
A Stryyke (SBR rating D-) payment complaint has been reported. On June 30th a player attempted a withdrawal of €30 to his Moneybookers account, and has yet to receive payment. 32 players have filed slow-pay complaints against Stryyke, totaling €27,903.85 in funds owed.

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7/29/2010 06:30 PM
BetHorizon player confirms partial payment
A BetHorizon (SBR rating B-) player has confirmed receiving a partial payment. He requested £1000 on May 3rd via Moneybookers, and received a payment of £350 today. On July 9th, BetHorizon management stated that in approximately 10 business days all Moneybookers accounts would be caught up. BetHorizon attributed the delays to banking restrictions via that method. Two other players have yet to confirm receiving payment toward their May 14th & 15th withdrawal requests. SBR will update this report.

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7/29/2010 01:18 PM
Globet sportsbook withdrawal problems
On May 28th, a GloBet (SBR rating D+) player requested a withdrawal of £1,190 to his Moneybookers account. His payout has yet to be filled. The same day the player asked for his funds, Globet replied that he must provide proof of age. After sending his passport, no further response was given by Globet. The player has attempted contact throughout July inquiring on the status of his payout, and has been told only generic remarks. This is consistent with the second Globet payout complaint on file with SBR; which Globet has still yet to comment on. SBR will update this report.

Related case
On July 6th, SBR reported that a player requested payment of €1000 to Moneybookers. This withdrawal is still pending. | Read full Globet report

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7/28/2010 01:43 PM
WilllHill player reports canceled withdrawals, system glitch?
A WillHill (SBR rating A) player reports that his payout requests were canceled. The withdrawals were for a total of 35,000 SEK ($4,795). WillHill initially stated that Moneybookers was responsible for declining the transactions. Moneybookers denied this, WillHill then clarified that its withdrawal system suffered from a technical glitch. SBR is following up on the complaint.

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7/22/2010 04:02 PM
Globet Moneybookers withdrawals
A Globet (SBR rating D+) player has written in stating that he requested a €1000 Moneybookers payment on July 6th. In subsequent attempts to inquire about his payout requests to Globet, the player was given only generic replies that his payout would be processed as soon as possible. SBR is following up with Globet.

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7/21/2010 11:24 AM
BetHorizon player reports partial payment
A BetHorizon (SBR rating B-) player from SBR's July 18th report has confirmed receiving €647 toward his €3000 payout request. He asked for payment originally on May 14th via Moneybookers.

BetHorizon management has attributed payment issues to banking restrictions and delays caused by an "overload" in payment requests via that method. Two other players reported requesting €1391 and €1000 respectively on May 3rd and May 15th also via Moneybookers, and have yet to confirm receiving any payment. SBR asks players with payment issues at BetHorizon to submit a sportsbook complaint form.

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7/20/2010 11:14 AM
Player reports difficulty reaching ABC Islands
The ABC Islands (SBR rating C) player who was the center of SBR's July 7th slow-pay complaint has still yet to receive his funds. He requested $2500 to his Moneybookers account on June 26th. The ABC Islands live chat continues to remain off-line and the player has reported that his e-mails since requesting payment have went unanswered. The Jazz Sportsbook Group has not discussed payment issues with SBR in 3 weeks.

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7/18/2010 01:47 PM
BetHorizon feedback wanted
On July 9th, SBR reported that BetHorizon (SBR rating B-) stated that all Moneybookers payouts would be caught up within 10 business days. Since this time, an additional player has come forward to inquire on Moneybookers payouts as he has attempted to request his balance of $10,825. The following players have reported Moneybookers slow-pay:

Player 1: Requested £3000 on May 14th via Moneybookers
Player 2: Requested £1391 on May 15th via Moneybookers
Player 3: Requested £1000 on May 3rd via Moneybookers

Players with feedback on BetHorizon withdrawals are asked to write to SBR via sportsbook complaint form, or directly by e-mail.

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7/9/2010 06:05 PM
WSEX player reports $2,000 payment; 5 new slow-pays reported
A WSEX (SBR rating D) player has reported being paid $2,000. He initially requested payment of $2,410 via Moneybookers on April 21st.

WSEX player:
An additional 5 slow-pays were also reported for a combined $11,917.50.

Payout Requests
Player 1: $767.50 on February 13th.
Player 2: $1500 on March 22nd.
Player 3: $750 on March 27th.
Player 4: $3000 on May 10th.
Player 5: $3000 on May 18th and $2900 on May 19th.

WSEX is currently slow-paying 52 players $260,534; with the first of those payouts requested in October of 2009. | Forum readers discuss WSEX

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7/9/2010 04:22 PM
BetHorizon addresses Moneybookers slow-pays
BetHorizon (SBR rating B-) has stated that all Moneybookers payout requests would be cleared in the next 10 business days. Three players have written into SBR detailing instances of Moneybookers slow-pay. BetHorizon cited banking issues and an overload of Moneybookers requests as contributing to the delays. BetHorizon has also informed SBR that they will no longer be offering bonuses to those that deposit via Moneybookers.

Player 1: Requested £3000 on May 14th via Moneybookers
Player 2: Requested £1391 on May 15th via Moneybookers
Player 3: Requested £1000 on May 3rd via Moneybookers

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7/8/2010 10:54 AM
JazzSports payout complaint reaches SBR mailbox
A JazzSports (SBR rating C) slow-pay complaint has been reported, one day after the ABC Islands (SBR rating C) payout complaint was published. On May 19th a player requested $2,330 via Moneybookers — he was paid $500 on June 4th, and has received no subsequent payments or response to his e-mails. Players that wish to withdraw funds from any Jazz Sportsbook Group are limited to e-mailing their requests. SBR is investigating the JazzSports and ABC Islands complaints.

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7/8/2010 09:58 AM
BetHorizon — Moneybookers complaint
A BetHorizon (SBR rating B-) payout complaint has been reported. On May 14th a player requested £3000 via Moneybookers. After realizing his withdrawal was being delayed, the player communicated with BetHorizon and was allegedly told he would receive at least half of his withdrawal by June 6th. As of July 8th, the player states he has received no payment toward his balance. SBR will update this report.

BetHorizon player:

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7/7/2010 04:29 PM
ABC Islands feedback wanted
Players with feedback on ABC Islands (SBR rating C) of the Jazz Sportsbook Group are asked to write into help@sportsbookreview.com. A player contacted SBR stating that he requested a withdrawal of $2500 on June 26th via Moneybookers and has yet to receive payment. ABC Islands recently cleared all outstanding payment complaints prior to this new report. SBR is investigating.

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7/4/2010 01:43 PM
Bet770 player submits payment complaint
A Bet770 (unrated) payment complaint has been reported. On June 15th a player initiated a withdrawal request of €8142 via Moneybookers. The player has not received payment to date. SBR is following up with Bet770 to inquire. Readers with feedback for Bet770, or players with payment issues are asked to submit sportsbook complaint forms.

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6/28/2010 12:09 PM
Jazz Sportsbook Group payouts update
The Jazz Sportsbook Group, which includes ABC Islands (SBR rating C), LooseLines (SBR rating C), and JazzSports (SBR rating C) currently has three outstanding slow-pay complaints from players totaling $11,500 in funds owed. A manager stated that one of the payout requests, which was reportedly made by a player via e-mail on June 1st was not received. Jazz has discontinued its live chat service, players that wish to withdraw funds must log their requests through e-mail. The player states he requested $2500 to be paid to his Moneybookers account. Players 2 and 3 requested $4000 and $5000 respectively via check in the first week of June. Three other players who wrote to SBR for sportsbook assistance allegedly received payments via Moneybookers. SBR is confirming the payments with these players and will monitor their progress in requesting the rest of their balances. Jazz has claimed it is expecting a bank wire to hit their Moneybookers account to allow for additional eWallet payments. All sportsbook within the Jazz Sportsbook Group were downgraded to C on June 1st for difficulties processing eWallet payments in their listed time-frame.

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6/24/2010 03:35 PM
Jazz Sports player points out misleading listed payout times
A Jazz Sportsbook (SBR rating C) payment complaint has been reported. On May 27th a player requested $4142 via Moneybookers, before learning from Jazz that he would have to limit his payout requests to $500 increments. This is despite the message on the JazzSports website listing "Same day payouts, receive within hours of your request (up to $5000)". To date the player has received 5 payments from Jazz, and is now being asked to wait an additional two weeks per payout request. Jazz Sports was downgraded to C on June 1st for its inability to efficiently service eWallet methods, along with LooseLines (SBR rating C) and ABC Islands (SBR rating C).

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6/20/2010 09:58 PM
Casineto withdrawals - slow-pay #18
Casineto (SBR rating D-) slow-pay #18 has been reported. On May 5th a player requested $2228 via Moneybookers, and has yet to receive his funds. Casineto has provided only generic e-mails in response to the players inquiries. Casineto is currently slow-paying 18 players a total of $9418. The first withdrawal request was made in May of 2009.

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6/14/2010 09:55 AM
Stryyke voids players winnings and closes account without providing reason
Stryyke (SBR rating D-) has closed a player's account and confiscated €300 in winnings. The action came after a May 18th withdrawal request of €30. Stryyke stated to the player that his initial deposit of €446 would be returned to his Moneybookers account minus a €25 'handling fee'. Stryyke provided no reason as to why the player's account was closed, but has recently justified confiscating winnings from professional players.

Stryyke:

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6/8/2010 10:50 AM
Stryyke payouts update - 31 players owed €27,873
Stryyke (SBR rating D-) slow-pay complaint #31 has been reported to SBR. On May 17th a player requested €424 via Moneybookers. He has sent e-mails to Stryyke customer service which have went unanswered. Stryyke owes 31 players €27,873.85, and has declined to discuss cases with SBR any longer. Stryyke recently confiscated winnings from a player citing that players determined to be professionals are ineligible for any winnings.

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6/8/2010 10:01 AM
BetHorizon Moneybookers slow-pay #3
A third BetHorizon (SBR rating B-) slow-pay complaint has been received. On May 6th a player requested £5000 to his Moneybookers account. He was informed that Moneybookers was backed up and that he would be put in the queue. As of June 8th, his payout has still not been credited - and BetHorizon has provided no further update on his withdrawal status. SBR will update this report.

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6/7/2010 12:00 PM
Unibet account closure dispute - funds not returned
A Unibet (SBR rating B+) account closure complaint has been received. On March 24th a player alleges that Unibet closed his account which held a €710.44 balance. Unibet requested the player confirm his Moneybookers and bank account information prior to sending his funds. Unibet made no indication as to why the account was closed and whether or not just his deposit would be returned or the entirety of his balance. This is the second outstanding complaint of Unibet closing a player's account without making a payment to the player. SBR is following up with Unibet.

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6/4/2010 01:41 PM
WSEX - player debt now $226,715
WSEX (SBR rating C-) is currently slow-paying 36 players a total $226,715. The oldest payout request was made in October of 2009. SBR's last WSEX slow-pay report published on May 14th detailed 33 players being owed $184,284. Since that time, three new WSEX players have come forward who are owed a combined $39,431.

WSEX player:

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6/4/2010 10:02 AM
Jazz/ABC Islands - Three new slow-pays reported for $7500
Jazz Sportsbook (SBR rating C) and ABC Islands (SBR rating C) players have reported three new slow-pay complaints. Both sportsbooks were recently downgraded to C, along with LooseLines Sportsbook (SBR rating C) for failing to offer reasonable eWallet service to players. After losing the ability to offer Neteller, the DPT Sports Group family also began to slow-pay via Moneybookers and bank wire. Jazz management attributes the delays to failed processors and banking restrictions. $7500 is owed in total to the 3 players that wrote to SBR for assistance; this increases the amount owed by Jazz to $16,500 to 5 players. Players in need of assistance with Jazz, LooseLines, and ABC Islands are asked to submit sportsbook complaint forms.

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6/3/2010 01:12 PM
BetHorizon slow-pay #2 reaches SBR mailbox
A BetHorizon (SBR rating B-) slow-pay has been reported. This is the second BetHorizon slow-pay complaint in as many days. A player requested a payout for 1427 GBP on May 12th to Moneybookers and was informed his payout would be delayed up to 15 days. As of June 3rd, BetHorizon has still yet to pay his funds.

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6/2/2010 12:39 PM
BetHorizon player submits $3000 slow-pay complaint
A BetHorizon (SBR rating B-) player has submitted a $3000 slow-pay complaint. On May 10th the player attempted the withdrawal via Moneybookers, but was allegedly informed by a BetHorizon manager that Moneybookers would take time. The player details being told by BetHorizon CS that a wire was being sent to Moneybookers to replenish their account. As of June 2nd, the player has still not received payment. SBR is investigating.

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5/26/2010 09:41 AM
Globet Sportsbook feedback wanted
A Globet Sportsbook (SBR rating D+) complaint was received. On May 16th a player requested a withdrawal via Moneybookers for €244; after growing impatient the player canceled the withdrawal request and submitted another for a lesser amount. Players with feedback on Globet and payment times are encouraged to write to help@sportsbookreview.com.

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5/22/2010 09:41 AM
Sports-1 Moneybookers withdrawal delays update
A Sports-1 (SBR rating B) player from SBR's May 21st report has confirmed receiving payment. He requested €1500 on April 27th via Moneybookers. Sports-1 management has stated that all Moneybookers payouts would be cleared by the middle of next week. SBR will update this report.

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5/22/2010 09:37 AM
Casineto player reports a $103 slow-pay
Casineto (SBR rating D-) has received another slow-pay complaint. A player requested a withdrawal to Moneybookers for $103 on April 4th. On May 20th SBR reported that Casineto claimed that all of the then 16 players who filed sportsbook complaints could expect payment by May 28th. Casineto initially projected that payouts would be caught up by the 24th, but is apparently requiring additional time in honor of the "Whitsun (Pentecost" holiday. Casineto now owes 17 players $7190, the first payout request was made in May of 2009.

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5/21/2010 10:00 AM
Sports-1 players report Moneybookers slow-pay
Sports-1 (SBR rating B) players have reported Moneybookers slow-pay. Player 1 requested $4000 on April 24th. Player 2 requested $3700 on April 26th. Player 3 requested €1500 on April 27th.

Player 2 asked to receive a Western Union payment in light of the Moneybookers delay, but was denied permission. SBR is discussing all three cases with Sports-1 management, and inquiring as to why the players cannot opt for a different method given that Sports-1 has not been able to complete the payouts in its standard time-frame.

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5/16/2010 03:06 PM
Stryyke slow-pays another winner
A Stryyke (SBR rating D-) slow-pay complaint has been reported to SBR. On April 15th a player requested a withdrawal of €561 to Moneybookers, and has yet to receive payment. The player states all required ID documents are on file with Stryyke. Stryyke players have now submitted 29 slow-pay complaints for a total of €26,749.85.

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5/10/2010 05:28 PM
Casineto slow-pays update: $6637 owed to 15 players
Four new Casineto (SBR rating D-) slow-pay complaints have been filed. In SBR's last Casineto update, the sportsbook claimed that the 11 players who filled out sportsbook complaint forms could expect to receive payment by May 25th. Since that report, 4 new payment complaints have been submitted to SBR. Casineto's debt to 15 players is now $6637; with the oldest payment requested in May of 2009.

Casineto player:

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5/6/2010 01:20 PM
Bet911 announces it is broke and unable to give players their funds
Bet911 (SBR rating F) has announced that their sportsbook is insolvent, and cannot pay winners their balances. Bet911 was the subject of a May 3rd report regarding Moneybookers slow-pay complaints. Moneybookers addressed the report by stating that Bet911 had no money in its merchant account. Bet911 claimed initially on April 29th that fraudulent transactions had taken place from Moneybookers users, and that an internal investigation needed to be completed before payouts could be processed. Today Bet911 retracted that remark by issuing the following statement to players at SBRforum:

Bet911 Robert:
Bet911 has been downgraded to F. SBR is aware of at least one sportsbook looking at the possibility of taking over player balances. Bet911 has a higher than average amount of sharp players that make the acquisition undesirable to most potential suiters. Bet911 has been attempting to partner or sell to another sportsbook for at least the past year. Bet911 offered too-good-to-be-true bonuses in conjunction with reduced juice pricing; a very risky model especially for a sportsbook that has to balance its own costs and processing without the help of a white label host. | SBRforum: Bet911 admits to stealing funds

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5/6/2010 11:01 AM
188Bet player complaint - sportsbook voids balance
A 188Bet (unrated) sportsbook complaint has been received. On May 1st a player deposited via Moneybookers before zeroing out his account. The player then funded twice by debit card for $450 and $400. After placing a few wagers, 188Bet adjusted his balance to zero, then asked the player to provide ID documents. The player obliged and sent his ID right away, but did not respond to 188Bet's request for a bank statement showing his address within a 48 hour window - so 188Bet refunded $450 in deposits to the player's credit card. The player points out that his total deposits for the time period that his deposits were voided in is $850.

SBR is following up with 188Bet.

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5/5/2010 07:28 PM
BetKlass sportsbook complaint
A complaint has been filed against BetKlass sportsbook (unrated). On March 20th a player deposited €899.44 into his account, and as of April 20th received a confirmation that his ID and address documents were approved. After two weeks of play he increased his balance to €1131.71, then requested a withdrawal via Moneybookers on April 24th. BetKlass canceled the withdrawal request and informed the player that more information would be provided to the player in the coming days. As of May 5th no explanation on the withdrawal cancelation has been provided to the player. SBR is following up on the complaint.

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5/3/2010 06:52 PM
Moneybookers addresses Bet911 complaints
On April 28th, SBR received complaints that Bet911 (SBR rating C-) was not paying players out via Moneybookers. After one day, Bet911 addressed the reports by claiming that multiple fraudulent transactions were made by their players using the Moneybookers system. Bet911 initially vowed to pay players out via alternate methods, such as by check, before back-tracking and declaring that no player who requested a Moneybookers withdrawal would be paid prior to completion of an internal investigation. Despite this statement, hours earlier the player from SBR's April 29th newswire reported payment. Bet911 has not returned any of SBR's communication since April 29th. Additionally, Moneybookers has taken issue with Bet911's stance concerning why players were not being paid out via Moneybookers. Moneybookers has stated to SBR that Bet911 has insufficient funds to complete their payments to customers. SBR has lowered Bet911's rating to C-.

Moneybookers:

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5/2/2010 02:51 PM
Bet911 payment complaint
A Bet911 (SBR rating C) payment complaint has been received. On April 19th a player requested a $1500 withdrawal to his Neteller account. On April 26th Bet911 informed the player both Neteller and Moneybookers were unavailable for payment, and he would have to instead accept a check withdrawal. SBR is asking that Bet911 remove eWallet offerings as withdrawal options from its website whilst players are unable to use these methods. On April 29th, SBR reported that Bet911 was conducting an "internal investigation" on all Moneybookers accounts after receiving five allegedly fraudulent transactions.

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4/29/2010 01:25 PM
Bet911 addresses Moneybookers complaints
Bet911 (SBR rating C) has addressed the Moneybookers complaints reported on April 28th. Bet911 has claimed that 5 unrelated players allegedly made fraudulent Moneybookers transactions to and from Bet911, and as a result the decision was made to remove Moneybookers as a withdrawal option pending the outcome of an internal investigation. All players are being offered to receive check payments in place of Moneybookers. SBR is asking that Bet911 not impose any additional withdrawal fees should players be forced to receive checks while Moneybookers is unavailable.

Bet911:

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4/28/2010 06:39 PM
Bet911 Moneybookers complaints
Three Bet911 (SBR rating C) Moneybookers complaints have been received. Player 1 requested a withdrawal of £615 on April 19th and was informed that Bet911 had no funds in Moneybookers despite it being listed as a valid payment option on the Bet911 website. Players 2 and 3 requested Moneybookers payouts on April 23rd & 27th respectively and were informed that there were fraud issues with Moneybookers and that the Bet911 Moneybookers account was allegedly compromised. All players were offered to receive checks instead until Moneybookers access is restored. SBR is investigating the complaints.

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4/25/2010 01:25 PM
Casineto - player reports 7 month slow-pay
A Casineto (SBR rating D-) slow-pay complaint has been reported. A player requested $54 to his Moneybookers account on October 8th, and has yet to receive his funds. On April 23rd SBR reported on a Casineto player being paid after a 10 month slow-pay. Casineto currently owes six players that have filed slow-pay complaints $4464, the oldest withdrawal request was made in May of 2009.

Player comments:

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4/20/2010 07:20 PM
Stryyke slow-pay reported
A Stryyke (SBR rating D-) slow-pay has been reported. On January 27th a player requested a withdrawal of €1135. As of April 20th, his Moneybookers account has not been funded. Stryyke's website lists the expected Moneybookers time-frame as 24-48 hours. Stryyke's debt has increased to €18,797.20 across 22 players, with the oldest payment requested in May of 2009.

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4/16/2010 09:01 AM
Oddscompany confiscates deposit+bonus due to shared IP
A player deposited €90 into his Oddscompany (unrated) account on March 24th. After increasing his balance to €286.10 he requested a withdrawal to Moneybookers on April 11th. At this point Oddscompany removed all winnings from the player's account and charged an €88.20 processing fee due to his account using the same IP address as another player.

Oddscompany:
The player informed SBR that upon opening his account he supplied a copy of his passport and debit card to Oddscompany to verify his identity. As for being linked to another IP address, the player has stated that he has placed bets through a university computer. SBR is following up with Oddscompany.

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4/15/2010 07:08 PM
Five new Casineto payment complaints filed
Five new Casineto (SBR rating D-) slow-pay complaints have been received. The payments were requested ranging from May of 2009 to April 1st of 2010. The players are owed a combined total of $4410. Casineto also owes two other players a $1900 from SBR slow-pay reports on March 25th and March 30th. Casineto's website promises players payouts within 48 hours.

Player comments:
Read more Casineto player complaints.

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4/12/2010 10:10 AM
Casineto addresses slow-pay complaint
Casineto (SBR rating D-) has addressed the slow-pay complaint which was initially reported to SBR on March 30th. The player requested a withdrawal of $500 on September 23rd.

Casineto:

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4/5/2010 02:37 PM
BetFred bonus complaint
A BetFred (SBR rating B-) bonus complaint has been reported. A player opened an account to take advantage of a free £100 bet offer. The player won his free bet on a 12/1 horse wager, then won his next play on a 16/1 wager. The player requested a withdrawal of £2900 to his Moneybookers account. After 5 days of no communication from BetFred or Moneybookers payment, the player called BetFred and was informed that his account was being investigated for bonus abuse. No further information was given to the player. SBR is investigating.

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4/4/2010 06:22 PM
Unibet sportsbook complaint update
The Unibet (SBR rating B+) sportsbook complaint from SBR's February 26th report remains unresolved. A player opened a second account on February 9th and deposited €300. Unibet discovered the multiple account violation and closed the account. The deposit has still not been returned to Moneybookers.

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3/22/2010 01:28 PM
BetDOS disables account of player credited wrong currency
BetDOS (SBR rating D-) has disabled the account of the player from SBR's March 3rd complaint. The player funded his account with a €460 deposit on March 5th via Moneybookers. BetDOS instead credited his $460 and ignored subesequent emails requesting to have the amount corrected. BetDOS has not communicated with SBR. BetDOS has been downgraded to a rating of D-.

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3/12/2010 12:40 PM
Stryyke addresses complaint
Stryyke (SBR rating D) has addressed a complaint filed on March 1st. A player complained that his withdrawal of €789.50 via Moneybookers requested on February 25th had not yet been paid. After investigating with Stryyke, it was alleged that the player circumvented his wagering limits. Stryyke stated that it would consider closing his account and refunding only his deposit. The industry standard when wagering limits are circumvented is to honor all winnings and then sanction the account, either by way or warning or ejection. SBR is asking Stryyke to pay all winnings to the player.

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3/10/2010 10:57 AM
BetDOS complaint reported
A BetDOS (SBR rating D+) complaint has been filed. On March 5th a player deposited €460 to his BetDOS account via Moneybookers. The amount credited to the player was instead $460, subsequent emails to BetDOS requesting the currency to be corrected have went unanswered. SBR is investigating.

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3/3/2010 04:12 PM
Dimeline Sportsbook: botched bonus update
Dimeline Sportsbook (SBR rating D) addresses bonus complaint SBR reported on March 2nd. On January 5th 2009 a player deposited €2000 in exchange for a €2000 cash bonus with an 8X rollover. The bonus was double credited resulting in the players balance increasing by an extra €4000 in bonus money. The player slowly wagered €20,182 toward his rollover throughout baseball season. On January 1st of 2010 Dimeline removed €4505 in bonus money from the account, leaving the player with his original deposit. Dimeline discovered the crediting error when the player requested Moneybookers payment, additionally, the player was nine months past Dimeline's posted rule on rollover completion time. The rule is stated as follows:
At the time of the adjustment, Dimeline states the player was down $1200. Dimeline has offered to refund the players €2000 deposit in full, noting that any proration of bonus play would leave the player with a significantly less return.

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2/26/2010 11:18 AM
Unibet complaint
A Unibet (SBR rating B+) player admits to opening a second account on February 9th and funding it with €300. Unibet discovered the multiple account violation and closed the account. The player has claimed that his deposit has not yet been returned to Moneybookers. SBR has written Unibet to inquire if the deposit was in fact refunded.

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2/22/2010 09:17 AM
Bet1128 Moneybookers dispute: player account suspended
A player has claimed that Bet1128 (SBR rating D+) has suspended his account due to his Moneybookers email address allegedly not matching his sportsbook registered address. The player states the emails are the same or the system would not process the withdrawal request. After disabling the Moneybookers option for his account, Bet1128 proceeded to suspend the bettors account. SBR will inquire on the status of the players account and his funds.

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2/19/2010 05:26 PM
Stryyke player reports €1237 payment
A Stryyke (SBR rating D) player that filed a payment complaint with SBR on February 3rd has reported payment from Stryyke. The player requested €1237.40 via Moneybookers on January 12th. Stryyke currently owes five players €3725.05 with the earliest payment request made on November 18th.

Player comments:

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2/5/2010 04:06 PM
MyBet (unrated) slowpay reported
A complaint has been filed against MyBet (unrated). A player deposited €20 on January 9th, after 11 days of play his balance increased to €225.80. On January 20th, after supplying ID, he requested a withdrawal to Moneybookers. As of February 5th no payment has been sent. SBR will investigate the claim. | View SBR sportsbook ratings guide

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2/5/2010 03:43 PM
Heroes payment complaint filed
A Heroes (SBR rating D) slowpay complaint has been reported. The player requested a withdrawal of his $3807.19 balance to Moneybookers on August 2009. He states that a total of 10 emails were sent to Heroes, each of which were answered with generic replies that payments would resume soon. Heroes players have filed 13 slowpay complaints with SBR for a total of $78,165.19 in owed funds. In SBR's February 4th report, Heroes claimed that the company was in the process of merging with another gaming firm, which would allegedly give Heroes the ability to pay players. | View February 4th Heroes sportsbook complaint

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2/5/2010 03:31 PM
Stryyke player confirms payment
A Stryyke (SBR rating D) player has confirmed payment. On October 18th the player requested €1299 via Moneybookers. The withdrawal time was attributed to processor delays and a lengthy auditing procedure by Stryyke called a 'KCY' check.

Stryyke:
Stryyke currently owes 10 players €5233.86. Players experiencing payment delays from Stryyke are invited to submit sportsbook complaint forms.

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2/2/2010 01:09 PM
More BetDOS slowpay complaints
Two new BetDOS (SBR rating D+) slowpay complaints have been received. One player requested a $500 Moneygram on January 15th and has yet to receive his funds. The second player initiated a payout request on January 12th for $1567 via Moneybookers. BetDOS customer service has cited an absent manager as the reason for payment delays.

BetDOS CS:
In total SBR has recorded six outstanding slowpay complaints against BetDOS. $5908 is owed to players with the oldest requested initiated on December 10th.

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2/2/2010 08:23 AM
Stryyke player reports payment
A Stryyke (SBR rating D) player has reported payment. On January 13th the player requested a €200 payment to his Moneybookers account. Eight Stryyke players have filed complaints over the last month reporting a total €4769.31 in owed funds. Stryyke has informed SBR that the manager who would receive player disputes has left the company. Stryyke has stated that it intends to work with SBR in updating the status of players who are owed. Stryyke has not directly commented on what has contributed to the payment delays.

Player:

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1/24/2010 03:36 PM
New Stryyke slowpay complaint reported
A new Stryyke (SBR rating D) slowpay complaint has been filed. A player requested a 1000 withdrawal on December 3rd to his Moneybookers account. Stryyke has responded to the player's emails with a generic message stating that his payout request is still processing.

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1/23/2010 12:26 PM
More details emerge in BetTango slow pay complaint
On 1/22 SBR first reported on a BetTango (unrated) slow pay complaint. The player created his BetTango account on November 9th. The account was funded via Moneybookers for $340. After being unable to contact BetTango via their listed phone numbers, the player contacted Moneybookers as BetTango was promoted on their website under their gaming promotion advertisements. Moneybookers supplied an email point of contact for BetTango. On December 14th, the player requested a $1900 cashout back to his Moneybookers account. On December 16th the player was informed his payment would be processed within the next 24 hours. After another 7 days of waiting, BetTango claimed to be in the process of moving funds around and did not specify when the player could expect payment. 40 days have passed and the player's Moneybookers account has yet to be funded by BetTango. SBR will followup on the complaint. | View BetTango forum discussion

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1/22/2010 09:37 AM
BetTango (unrated) payment complaint
A Bet Tango (unrated) player has written to SBR with a payment complaint. On December 14th the player made a payout request and has since not received his funds. Additionally, shortly after making the payment request the player has been locked out of his account. The player discovered Bet Tango via a Moneybookers promotion. SBR will investigate into the complaint and Bet Tango further. If any player has feedback or a similar payment complaint against Bet Tango, file a sportsbook complaint form.

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1/11/2010 07:56 AM
IASbet returns balance to player's Moneybookers account
On 12/9 SBR reported that IASbet.com (SBR rating B) closed a player's account and refunded a €4,000 deposit to Moneybookers. Moneybookers subsequently returned the deposit to IASbet after also closing his account. InternationalAllSports refused to send the withdrawal to any other payment method except Moneybookers, which was the source of deposit. SBR launched an inquiry with Moneybookers, the account was then reinstated. IASbet then returned the €4,000 balance to Moneybookers. | View initial IASbet report

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12/28/2009 03:56 PM
Sports.com Moneybookers payout complaint
A Sports.com (SBR rating D-) Moneybookers complaint has been received. A player states that his payment request of $315.88 has been delayed multiple times and that all required ID documents were made available to the sportsbook. Sports.com is part of the Jazette Sportsbook Family.

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12/22/2009 12:33 PM
New Dimeline Sportsbook slow pay
A Dimeline Sportsbook (SBR rating D) slow pay complaint has been filed with SBR. A player requested $1800 via check on October 21st. His request is still pending. The player describes attempting to withdraw $2000 prior to this request by Moneybookers, that request was cancelled as Dimeline has experienced difficulty paying customers out via Moneybookers. SBR will speak with Dimeline for an update on this latest slow pay complaint. One other player is waiting for a $4000 payout. Dimeline has stated that player should receive a check by the first week in January.

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12/9/2009 06:12 PM
Moneybookers reverses players balance to IASbet following fall account closure
On September 5th, IASbet (SBR rating B) closed a player's account and refunded a €4,000 deposit to Moneybookers. International All Sports claimed the player wagered in 'shared environments' and refused to elaborate further. The player reported today that Moneybookers closed his account and cancelled all transactions of the last 6 weeks. €4,000 was returned to IASBet.com. SBR will investigate into what caused the once deposited funds to be credited back to the sportsbook.

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12/2/2009 09:35 AM
Dimeline Sportsbook bonus confiscation update
Dimeline Sportsbook (SBR rating D) has refused to pay a $2000 cash bonus which was confiscated from a winning player on May 1st. In SBR's initial report, it was stated that Dimeline confiscated the $2000 bonus due to non-recreational play. The player funded his Dimeline account on March 22nd with $3100 via Moneybookers. He was then credited a $2000 bonus. The player placed $38,160 in action before Dimeline suspended his account on May 1st, cited steam play, confiscated the bonus, and invalidated a large % of his rollover as his play included MLB moneyline favorites greater than -150. The player's balance after the bonus confiscation was $13,000. Dimeline imposed a new rollover on the player, which he later met. The player cashed out $9976 over the past two months as Dimeline has meted out their ongoing slowpays. Dimeline has refused to credit the player the $2,000 bonus.

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11/24/2009 02:26 PM
Superbook voids $515 in player winnings and closes account
Superbook (SBR rating D-) has voided $515 in player winnings. On October 30th, a player funded Superbook (a member of the Jazette sportsbook family) for the first time with a $200 deposit via Moneybookers. A day later the player increased his balance to $715. On October 31st Superbook closed the account and refunded only the player's $200 deposit. Superbook management has stated that there was a high risk associated with the player. Superbook declined to disclose what the risk was but did state that it had nothing to do with the wagers submitted.

Superbook management:

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11/17/2009 10:19 AM
Dimeline player confirms payment
A Dimeline Sportsbook (SBR rating D) player has confirmed payment. The player initially requested £1221.40 on June 18th. Dimeline paid £500 to the players Moneybookers account and the player has agreed to receive the rest via check. Three players remain on Dimeline's slow pay list for a combined $9980 requested as far back as May 26th of 2009. Dimeline management has stated it expects those players to receive funds in one week. SBR will update this report.

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11/6/2009 05:25 PM
Skytower update
On October 13th SBR reported on an alleged Skytower (SBR rating C) slow-pay for a payment requested June 26th. Skytower has informed SBR that the player’s rollover had not yet been met as he had wagered on proposition bets. Skytower customer service was initially mistaken on reason for not filling the player’s request. Skytower has stated that the player will be paid in full via Moneybookers this month. SBR will update this report.

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11/5/2009 12:11 PM
New Stryyke slow-pay has been reported
Following SBR's Stryyke (SBR rating D-) report on Wednesday, a new slow-pay complaint has been filed. In this latest report against Stryyke, a player described requesting a Moneybookers withdrawal of $897.25 on October 14th. Stryyke owes four players €2036 with the oldest payment request made on September 30th.

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10/17/2009 09:55 AM
24SportsWeb slowpay reports
24SportsWeb (SBR rating C-) owes four players $8290. The payment requests range from as early as June, with the rest requested in August. 24SportsWeb has stated to players that Moneybookers is 'no good' to use as a withdrawal option. One player agreed to accept a bankwire in its place and has yet to receive his funds. Another player was sent a check with a tracking number that shows no activity. SBR advises players to cease wagering activity with 24SportsWeb until outstanding balances are paid.

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10/10/2009 11:06 AM
Two new Heroes slowpay complaints received
Additional Heroes Sports (SBR rating D+) slowpay complaints have been received. As of July 1st Heroes owed 11 players over $60,000. These players have been paid but four new reports have surfaced totaling $19,942 in player funds owed. When Heroes management was asked about these players and payments in general, Heroes replied that players are "in line to be paid". Heroes also lost Moneybookers as a funding/payout method for its bettors; Moneybookers dropping Heroes as a merchant account would indicate widespread complaints from its users. SBR advises all Heroes players to discontinue wagering with this outfit until delinquent accounts have been settled.

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10/7/2009 05:16 PM
Dimeline continues to delay payout of "steam player"
Dimeline Sportsbook (SBR rating D) has continued to delay the payout of a player that it has labeled a professional bettor. The player requested $2000 on June 18th and $2000 in mid-July. Neither withdrawal has been paid by Dimeline. SBR advises players to avoid Dimeline until multiple slowpay reports are resolved.

Dimeline: "Sir, at this time we do not have the Moneybookers funds to pay you. Your account was also labeled as a wiseguy account. This means you bet steam and are clearly a professional which is against our bonus terms. You will be paid but it will be another 30 days minimum. "

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9/25/2009 04:02 PM
Casineto player confirms payment; Casineto upgraded to D
On September 11th SBR reported that Casineto (SBR rating D) management stated all delinquent withdrawals have been satisfied. SBR has received confirmation from another player this week that his $1538 Moneybookers payment, which was requested June 29th, has been received. SBR will consider the Casineto slowpay cases closed barring any new reports from players.

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9/23/2009 05:17 PM
Stryyke slowpay
A Stryyke (SBR rating D+) player has reported that he has been waiting for a $591 payment to his Moneybookers account since July 26th.

SBR has recently established contact with the General Manager of Stryyke, and expects an update on this case before the week's end.

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9/22/2009 02:34 PM
Two new Dimeline slow-payment complaints surface
Two new Dimeline Sportsbook (SBR rating D) payment complaints have come in. The first player requested a payout of $780 June 13th via Moneybookers, which was slated to take 10-14 days. After waiting for a month and a half, Dimeline stated on July 28th that the player would be sent a check. He has yet to receive any payment. The second Dimeline player requested a withdrawal of $2,000 on August 17th and has not received his check. Dimeline has repeatedly told both players the check would arrive "any day".

SBR has nine outstanding Dimeline slowpay complaints totaling $21,747. The withdrawal requests were made from May 2nd to August 17th.

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9/18/2009 09:29 AM
Another Malta-based company, BetAfterBet, slow-paying
A payment complaint has come in against unrated sportsbook BetAfterBet. The sportsbook website claims that the company is owned by Bonobet Ltd., which operates in Malta and is licensed by the LGA of the Malta. Many slow-pay and scam sportsbooks have originated from Malta in recent times. BetAfterBet offers no phone number for customer support, but can be reached via live chat and email.

The BetAfterBet account holder who filed the sportsbook complaint form indicates he joined BetAfterBet in December of 2008 and made his first deposit of 98 Euros. The player deposited via Moneybookers. On August 17th of 2009, his first payment request was made for 830 Euros. No payment has been received.

BetAfterBet 8/17/09


BetAfterBet 8/25/09


BetAfterBet 9/18/09

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9/11/2009 09:36 AM
Casineto states all delinquent withdrawal requests have been paid
Casineto (SBR rating D-) management states that all players owed have been paid in full. On August 17th SBR reported several slow-payment complaints from Casineto players. The average Moneybookers processing time has been 30 to 40 business days. Two players have confirmed this morning that payment was received in full. SBR is waiting for withdrawal confirmation from four players.

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9/4/2009 11:16 AM
Additional Casineto slow-pay complaints received
On 8/14 SBR first reported on six Casineto (SBR rating D-) slow-pays. Two players confirmed payment in that time, and eight new slow-payment complaints have since been received. One player requested a $500 payment on June 15th to his Moneybookers account. The request was "approved" by Casineto but funds have not been received. Another player requested Moneybookers payment on June 20th for a mere $58 and also has not been paid. SBR will continue to press Casineto for answers, but players have received only generic email updates such as the following-

Casineto: "We are sorry for the delay in transferring your money. The processing of withdrawals is still in progress. Hopefully this week this will be completed. After this we will be able to transfer your money to you! We ask for your patience and understanding in the meantime! Sincerely, CasiNETo Support Team".

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8/17/2009 09:20 AM
One Casineto (SBR rating D-) player reports payment
A Casineto player who has been slow-paid since June 10th reported payment via Moneybookers today. The bettor had been waiting for a $404 payout. Casineto management has yet to discuss payout issues, which started in May, with SBR. May. The amount owed to players who have written used the sportsbook complain form totals over $14,500.

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8/14/2009 12:15 PM
More Casineto slow-pay complaints reach the SBR mailbox
Six Casineto (not rated) slow-pay complaints have been filed by bettors. The reports date back to May 30th, when one player requested $1400 via Moneybookers. He has yet to be paid. Another player is being slow-paid on a $2,000 Moneybookers payment requested June 22nd. The amount owed to players is over $15,000. Casineto has cited "technical issues" as reason for payment delays. Casineto Sportsbook is located in Costa Rica, and lists a physical UK address on its website which is a mail forwarding service in the UK. Players should avoid this sportsbook. History suggests there is a high probability that this new sportsbook will fold or have ongoing problems.

Casineto response to players:
We are sorry for the delay in transferring your money. We have been facing technical problems, their solution is in progress. We transfer your money as soon as possible.
Sincerely,
CasiNETo Support Team

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6/6/2009 11:23 PM
LasPalmas (SBR rating D+) pays player partial payment of $1,775
The player has been waiting for $5,594 via eWallet, Moneybookers, since February 21st. Las Palmas has not offered specific timeframes to other players who are waiting for over $33,000 since February of this year.

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6/4/2009 07:26 PM
Dimeline Sportsbook (SBR Rating D+) threatens to confiscate player’s funds because he made negative comments about the bookDimeline Sports (SBR Rating D+) threatens to confiscate player’s funds because he made negative comments about the book.
Dimeline Sportsbook  threatened to confiscate a player's winnings of $4,450 because he posted negative remarks at SBRforum. The player complained that Dimeline was unable to pay him through Moneybookers, his method of deposit, and  agreed to instead accept a check. On June 3rd the withdrawal request was accepted and scheduled to be processed. On June 4th Dimeline Sportsbook management discovered the player's statements, and demanded that he issue a retraction if he wanted his money. Dimeline then cancelled the withdrawal as the player refused to retract his statements. The player has been locked out of his account. SBR has verified the player's report with DimeLine. The player is hopeful the sportsbook will again process his payment tomorrow and put an end to the unprofessional behavior. | Player on DLS

Dimeline Sports Update: Bonus and winnings confiscations
Three players originally filed complaints that the sportsbook had confiscated bonuses and winnings. The sportsbook pointed to the fact that the players, though they wagered over $100,000 and had their limits lowered, were not recreational and were undeserving of their deposit bonuses. The end result was removal of bonus funds while being forced to complete the rollovers that accompanied the promotions. If the players refused to continue wagering they were told their winnings "from the bonuses" would be withheld. The confiscations went on to effect seven players who all elected to bet their money per management instead of giving up a portion of their winnings. DimeLine Sports now has a history of holding funds hostage and treating players unfairly.

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5/15/2009 11:01 PM
Three players complain of waiting at least 14 days for Moneybookers payment from Casineto (not rated). The sportsbook's users are upset that Casineto's website quotes 48 hours for processing of its main transfer method, Moneybookers, and has not answered email. The sportsbook stated that "technical errors" are responsible for delays. SBR will report on payment status next week. Casineto is a new sportsbook located in Costa Rica. The website lists a UK physical address which is a mail forwarding service in the UK.

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3/29/2009 09:42 PM
Gold Victory (SBR rating D+) states it is unable to fill four week-old withdrawal requests. SBR has been contacted by 14 players concerned that they have not yet been paid by GoldVictory.com. Five of these players submitted withdrawal requests in the first few days of March. The second group emailed SBR complaining that they have not received information on withdrawal requests submitted mid-March. GoldVictory.com lists payout times at 48 hours for Neteller and Moneybookers, the e-wallet methods used by all who submitted complaints. Alternate payout methods have not been offered. SBR has contacted Gold Victory multiple times this month but the book has not addressed its current issues as it has in the past. Gold Victory told some players via email that a "backlog" in withdrawal requests was the reason behind the delay. The vague response leaves players wondering if some type of administrative action is delaying the processing of payment or it the sportsbook simply does not have the funds in its e-wallets. Moneybookers and Neteller can be normally be processed instantly by books servicing only non-US players. The sum of money owed to these players is over 15,000 euros. GoldVictory also owns Martial Arts betting site, Kickbets (SBR rating D+).

Gold Victory's standard response to players:
Thank you for your email. Please note that at the moment we are still caught up with a backlog of requests, which we are trying to process as soon as possible. We will inform you via email when your payment has been released. Thank you for your understanding in this matter.
SBRforum: GoldVictory Discussion

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1/10/2009 11:07 PM
Stryyke (not rated) clears delinquent payouts
Since SBR's initial report in November Stryyke has paid all nine players who have complained of payout delays. Delays ranged from one week to over a month. Player concern was high due to a lack of communication from the sportsbook and the withdrawals being requested through the book's main payout method, electronic transfer service, Moneybookers. Recent withdrawal reports from December suggest Strykke has improved over November. Stryyke blames being short-staffed in December for slow-payment, which did not exceed 10 days.
"As we were not working with the full staff during the Christmas and New Years weeks, we couldn't process all payouts in a timely manner. Some customers unfortunately experienced delays with their payouts."

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12/20/2008 11:11 PM
Initial feedback from users of new sportsbook Evebet (not rated) negative
Players report poor customer service and an inability to engage in communication with the sportsbook. The most recent complaint comes from a player who wagered on a Mexican basketball game. Evebet canceled the player's bet one day after it won without explanation and has not replied to requests for details on why the bet was voided.

Player two: Dear Bill Dozer, I was advised to mail you about this case. I was betting with evebet.com less than 2 months. I would like you to know that their services are really the poorest I have ever met. Too much problems with withdrawals and stake dessisions. But real problem is that 5 days ago they locked my account and my $5100. They told me that I have some problems with credit card but I have never used any credit card with them only Moneybookers. then I mailed to Moneybookers and they checked my account and everything was normal with it. they mailed to evebet and explained them that there was no any problems with my account after what evebet mailed us that they will unlock my account as soon as possible. 2 days passed and account is still locked I can see my money in balance line but I can't withdraw or make any bets

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11/28/2008 03:34 PM
Stryyke (not rated) players complain of voided winning wagers and slow-pay
Stryyke canceled a tennis wager in October citing a mistake on the listed wagering odds. The odds were not erroneous and the book has not offered to pay the bet at what it deems to be the correct market price. SBR will contact the sportsbook about this matter and about the company in general. SBR expects to complete a rating evaluation of Stryyke next week.
Player: This won and was correctly credited to my account. However, after requesting a payout on 24/11/2008 they sent me an email saying the payout was cancelled and this wager was being made void. At no point before or after the event in question did I receive any comunication from them about this happening, therefore I find it extremely dubious and unfair behaviour.

SBR will also inquire with Stryyke about a Moneybookers payout delay of one month. The sportsbook told the player that its Moneybookers account is unfunded. Stryyke has not offered a withdrawal by other means.
Player: They says that they have not funds in their Moneybookers account and that they will sort this soon, but the same story for 1 month. I ask them to withdraw by bank transfer but they says its no need for that because I will not receive my funds faster. They also deducted money from my account so I can not withdraw via an alternate method.

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10/26/2008 10:43 PM
SBR received six payout complaints from Worldbet (SBR rating F) players in October. Worldbet has failed to pay players in the past and routinely waits months to pay those fortunate enough to receive their funds. Victims request SBR to continue to warn others about this scam sportsbook.

Player: can you please help me ive made a withdraw from worldbet.com for over 5000 euro and it still hasnt even been processed , ive sent loads of emails , confirmations to all there addresses they wont reply , how do they get away with it not paying people?
Player: Here is my correspondence with the poor F-rated worldBet bookie. They do not answer my emails.Have requested a payout of 947$ and since 24.8 they have not give a sound from their “support”Please help or maybe report them as a “scam” bookmaker?
Player: I have a pending withdrawal request at worldbet, which is pending for a month ( I made the request on the 25th of August, with the ammount of, 849 USD-t, and I asked for a Moneybookers withdrawal).Since that, I haven't received the money, nor any emails from Worldbet about this withdrawal. I tried to contact them via email, but I only received an auto-reply from them. I am really concerned about this money...

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8/2/2008 02:41 PM
BoDog downgraded due to processing issues. Bodog (SBR rating B-) tells SBR that closing third party processors have forced them to reroute transfers through other payment services. This has caused players to wait even longer than the 40 business days listed on the Bodog website. Players who deposited via person-to-person transfer methods have the ability to receive payment through the same method within three business days. Non-U.S. users using eWallets, Neteller or Moneybookers are offered payment within one business day. Bodog's downgrades from A to B- this summer reflect the book's inability to send checks or bank wires in a time frame consistent with top sportsbooks.

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7/25/2008 11:31 PM

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7/14/2008 11:50 PM

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7/7/2008 10:34 PM

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6/6/2008 09:38 PM

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5/29/2008 09:49 PM

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8/22/2007 04:42 PM

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8/1/2007 04:57 PM

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7/28/2007 09:17 PM

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6/7/2007 11:11 PM

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4/9/2007 11:46 PM

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4/1/2007 11:23 AM
WorldBet (SBR rating D-) players submit 5th no-pay complaint in two months. The problem bookmaker has not responded to player complaints or SBR inquiries.

"Hi there, Ive recently requested a payout by Moneybookers of roughly £1400 sterling. The money hasnt arrived and Ive sent numerous emails to Worldbet to try to get some idea of where the money is as its left the account. I have had no response whatsoever. I would appreciate any help or assistance you could offer on this matter as Im getting really stressed and worried about the payment. I only wish Id read your ratings before depositing there."

"I`ve found your site as I was trying to find more useful information about gambling. As I have now a problem with one of the bookies I`m contacting you....with the hope that you could help me. I have made a withdrawal from WORLDBET at the 12th of March. After that they`re not answering to my mails...they have no phone...nothing. And still the money-transfer is not placed."

"I have a little problem,and I don't know how I can resolve-it.It's about a bookmaker, worldbet.I have founded my account,and I win the first bet.Now,my account is "temporarly disabled",from 3 weeks ago.I send everyday a lot of mails,but all I receive is an automatic reply.I don't know for what my account is disabled. Now I write to you for ask you what can I do,because I think you know a way to resolve this.In my country,worldbet has a lot of customers,and a lot of them have problems.I think you can understand my mail;my english is poor,sorry."

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12/13/2006 07:34 PM
Pointbet (SBR rating D+) payout problems continue. The sportsbook is offering large bonuses to new players via email while telling current users that they are unable to pay.

Player: I have been waiting 9 days now for a bank withdrawal. I have made 3 Moneybookers withdrawals recently, and for each one I was initially told 24-48 hours. Each Moneybookers took 7 days to come (and numerous complaints from me) - the excuse being that the Moneybookers account was underfunded. Hence I decided on a bank withdrawal for GBP 8000, as there could be no such excuses for delays - and after 9 days I have now been told that members withdrawal requests are backed up "from last month" and i just basically have to wait indefinitely. This is despite the fact that last week when I queried the slow payment I was told "it will be done tomorrow" and "it will be done later today, please check back later". This is now in the area of serious slowplaying, and I have a very large balance at this book, so you can understand my concern and also my concern that other players and potential players at pointbet might be on the way to being scammed.

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12/5/2006 07:35 PM
Pointbet (SBR rating D+) users complain of latest withdrawal delays. Players are waiting between 5 to 10 days for payouts as was the case in July. The sportsbook admits that their Moneybookers merchant account is insufficiently funded and those who request larger sums are forced to wait. Pointbet has not offered clients alternative payment options.

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11/3/2006 09:49 PM
BetBet (SBR rating C-) and WWTS (SBR rating C-) process payments via Neteller to non-US users. Moneybookers withdrawals still pending.

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9/22/2006 09:37 AM
BetButler(not rated) closes; slow-paying users
BetButler’s website states that the exchange bookmaker will no longer be servicing bettors and advises all clients to request their balances. Two players who made Moneybookers withdrawal requests a week before the closing, say they are still waiting for their transfer. BetButler has not responded to player emails inquiring about the payout status.

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7/9/2006 11:36 PM
SBR has confirmed that six Pointbet (SBR rating D+) users have received four figure Moneybookers transfers over the weekend. Management tells SBR that both merchant accounts (Moneybookers and bank transfer) are now sufficiently funded.

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7/5/2006 10:23 PM
SBR Bill Dozer reports: Pointbet (SBR rating D+) payout delays expand to both of the book’s available payout options. After waiting a week for Moneybookers withdrawals, due to an underfunded merchant account, some players have requested their funds by bank wire. These bank wire transfers have been pending for one week and have not yet been paid.

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6/29/2006 01:10 PM
SBR Bill Dozer reports: PointBet (SBR rating D+) slow-paying player waiting for Moneybookers withdrawal. On the fourth day the player was informed that his withdrawal was not processed due to a lack of funds in PointBet’s Moneybookers merchant account. Players should expect their sportsbook to immediately offer the payout through other means when the preferred method is not available.

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6/23/2006 03:02 PM
SBR Bill Dozer reports: StanJames (SBR rating B-) targets American betting market; adds Neteller as banking option. The sportsbook says it will add Moneybookers next month. SBR readers have complained that the book’s prices are too high, with some US sports betting carrying double the standard vig.

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6/6/2006 11:59 AM
SBR Bill Dozer reports: NoJuice Sports (SBR rating D) blaming payout delays on three lost bank wires, totaling $40,000. Management states that bank checks and bank wires are offered; however normal processing may require an additional week. Customer service tells SBR that other instant-transfer methods such as Moneybookers and InstaDebit are only available for deposits citing a "new processing system". NoJuice has been downgraded from D+ to D.

Note: SBR expects a rise in payout complaints this week after Neteller informed Costa Rica bookmakers that they would no longer accept emergency/instant account-to-account tranfers through Costa Rican banks. All merchant deposits must be sent to Neteller’s bank account in the United Kingdom via standard wire. This change may affect the liquidity of small sportsbooks, and require multiple merchant accounts be adequately funded.

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3/23/2006 05:28 PM
SBR Mailbag: Player gives update on BetClick(not rated) payout complaint.
"Hi Bill and team. There are some comments on the front page of your site which I made regarding betclick (under my nom-de-plume Bisonravi) in your forums. I want to say that since these were made I spoke to Betclick direct and they processed the payment to a different bank account. Their story - which I find relatively convincing - was that the initial payment was bounced back to them by their payment processor. I have since heard that users depositing and withdrawing with Moneybookers have had fewer if any problems.. This is a difficult one, as most books don’t have the sort of problems betclick demonstrated. However by talking direct to their accounts manager (Bianca Robinson) I received acceptable attention and response. I think players need to be aware that there are some questions about this book, but I would inclined to cut them a little slack."

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1/10/2006 01:24 AM
SBR Bill Dozer reports: BetEd(SBR rating C) blames payout complaint on unresolved Moneybookers issue and says they will discontinue using this banking option. Management is offering the player payment through an alternate method free of charge. SBR to follow withdrawal with player and discuss email service complaints with BetEd management.

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1/8/2006 11:52 PM
SBR Bill Dozer reports: Bettor files payout complaint against BetEd (SBR rating C). The player was told on 12/22 that the book was "experiencing some temporarily difficulties with our Moneybookers account" and that Moneybookers would be available before the new year. The player complains that emails have since not been returned. SBR to contact BetEd on player’s behalf.

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5/9/2005 12:46 PM
SBR Bill Dozer reports: New betting exchange BetAttack (SBR rating D-) slow-paying players claiming they need time to fund their Moneybookers account. Moneybookers is the only available option for players to collect winnings.

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11/24/2003 03:50 PM
Morganbet - Unknown previously to SBR is accused of defrauding players using Moneybookers

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