6/6/2009 11:23 PM
LasPalmas (SBR rating D+) pays player partial payment of $1,775The player has been waiting for $5,594 via eWallet,
Moneybookers, since February 21st.
Las Palmas has not offered specific timeframes to other players who are waiting for over $33,000 since February of this year.
6/4/2009 07:26 PM
Dimeline Sportsbook (SBR Rating D+) threatens to confiscate player’s funds because he made negative comments about the bookDimeline Sports (SBR Rating D+) threatens to confiscate player’s funds because he made negative comments about the book. Dimeline Sportsbook threatened to confiscate a player's winnings of $4,450 because he posted negative remarks at
SBRforum. The player complained that Dimeline was unable to pay him through
Moneybookers, his method of deposit, and agreed to instead accept a check. On June 3rd the withdrawal request was accepted and scheduled to be processed. On June 4th
Dimeline Sportsbook management discovered the player's statements, and demanded that he issue a retraction if he wanted his money. Dimeline then cancelled the withdrawal as the player refused to retract his statements. The player has been locked out of his account. SBR has verified the player's report with DimeLine. The player is hopeful the sportsbook will again process his payment tomorrow and put an end to the unprofessional behavior. |
Player on DLS
Dimeline Sports Update: Bonus and winnings confiscationsThree players originally filed complaints that the sportsbook had confiscated bonuses and winnings. The sportsbook pointed to the fact that the players, though they wagered over $100,000 and had their limits lowered, were not recreational and were undeserving of their deposit bonuses. The end result was removal of bonus funds while being forced to complete the rollovers that accompanied the promotions. If the players refused to continue wagering they were told their winnings "from the bonuses" would be withheld. The confiscations went on to effect seven players who all elected to bet their money per management instead of giving up a portion of their winnings.
DimeLine Sports now has a history of holding funds hostage and treating players unfairly.
5/15/2009 11:01 PM
Three players complain of waiting at least 14 days for
Moneybookers payment from
Casineto (not rated). The sportsbook's users are upset that Casineto's website quotes 48 hours for processing of its main transfer method,
Moneybookers, and has not answered email. The sportsbook stated that "technical errors" are responsible for delays. SBR will report on payment status next week. Casineto is a new sportsbook located in Costa Rica. The website lists a UK physical address which is a mail forwarding service in the UK.
3/29/2009 09:42 PM
Gold Victory (SBR rating D+) states it is unable to fill four week-old withdrawal requests. SBR has been contacted by 14 players concerned that they have not yet been paid by GoldVictory.com. Five of these players submitted withdrawal requests in the first few days of March. The second group emailed SBR complaining that they have not received information on withdrawal requests submitted mid-March. GoldVictory.com lists payout times at 48 hours for Neteller and
Moneybookers, the e-wallet methods used by all who submitted complaints. Alternate payout methods have not been offered. SBR has contacted Gold Victory multiple times this month but the book has not addressed its current issues as it has in the past. Gold Victory told some players via email that a "backlog" in withdrawal requests was the reason behind the delay. The vague response leaves players wondering if some type of administrative action is delaying the processing of payment or it the sportsbook simply does not have the funds in its e-wallets.
Moneybookers and Neteller can be normally be processed instantly by books servicing only non-US players. The sum of money owed to these players is over 15,000 euros.
GoldVictory also owns Martial Arts betting site,
Kickbets (SBR rating D+).Gold Victory's standard response to players: Thank you for your email. Please note that at the moment we are still caught up with a backlog of requests, which we are trying to process as soon as possible. We will inform you via email when your payment has been released. Thank you for your understanding in this matter.
SBRforum:
GoldVictory Discussion
1/10/2009 11:07 PM
Stryyke (not rated) clears delinquent payoutsSince SBR's
initial report in November Stryyke has paid all nine players who have complained of payout delays. Delays ranged from one week to over a month. Player concern was high due to a lack of communication from the sportsbook and the withdrawals being requested through the book's main payout method, electronic transfer service,
Moneybookers. Recent withdrawal reports from December suggest Strykke has improved over November. Stryyke blames being short-staffed in December for slow-payment, which did not exceed 10 days.
"As we were not working with the full staff during the Christmas and New Years weeks, we couldn't process all payouts in a timely manner. Some customers unfortunately experienced delays with their payouts."
12/20/2008 11:11 PM
Initial feedback from users of new sportsbook Evebet (not rated) negativePlayers report poor customer service and an inability to engage in communication with the sportsbook. The most recent complaint comes from a player who wagered on a Mexican basketball game. Evebet canceled the player's bet one day after it won without explanation and has not replied to requests for details on why the bet was voided.
Player two: Dear Bill Dozer, I was advised to mail you about this case. I was betting with evebet.com less than 2 months. I would like you to know that their services are really the poorest I have ever met. Too much problems with withdrawals and stake dessisions. But real problem is that 5 days ago they locked my account and my $5100. They told me that I have some problems with credit card but I have never used any credit card with them only
Moneybookers. then I mailed to
Moneybookers and they checked my account and everything was normal with it. they mailed to evebet and explained them that there was no any problems with my account after what evebet mailed us that they will unlock my account as soon as possible. 2 days passed and account is still locked I can see my money in balance line but I can't withdraw or make any bets
11/28/2008 03:34 PM
Stryyke (not rated) players complain of voided winning wagers and slow-payStryyke canceled a tennis wager in October citing a mistake on the listed wagering odds. The odds were not erroneous and the book has not offered to pay the bet at what it deems to be the correct market price. SBR will contact the sportsbook about this matter and about the company in general. SBR expects to complete a rating evaluation of Stryyke next week.
Player:
This won and was correctly credited to my account. However, after requesting a payout on 24/11/2008 they sent me an email saying the payout was cancelled and this wager was being made void. At no point before or after the event in question did I receive any comunication from them about this happening, therefore I find it extremely dubious and unfair behaviour. SBR will also inquire with Stryyke about a
Moneybookers payout delay of one month. The sportsbook told the player that its
Moneybookers account is unfunded. Stryyke has not offered a withdrawal by other means.
Player:
They says that they have not funds in their Moneybookers account and that they will sort this soon, but the same story for 1 month. I ask them to withdraw by bank transfer but they says its no need for that because I will not receive my funds faster. They also deducted money from my account so I can not withdraw via an alternate method.
10/26/2008 10:43 PM
SBR received six payout complaints from
Worldbet (SBR rating F) players in October. Worldbet has failed to pay players in the past and routinely waits months to pay those fortunate enough to receive their funds. Victims request SBR to continue to warn others about this scam sportsbook.
Player:
can you please help me ive made a withdraw from worldbet.com for over 5000 euro and it still hasnt even been processed , ive sent loads of emails , confirmations to all there addresses they wont reply , how do they get away with it not paying people? Player:
Here is my correspondence with the poor F-rated worldBet bookie. They do not answer my emails.Have requested a payout of 947$ and since 24.8 they have not give a sound from their “support”Please help or maybe report them as a “scam” bookmaker?Player:
I have a pending withdrawal request at worldbet, which is pending for a month ( I made the request on the 25th of August, with the ammount of, 849 USD-t, and I asked for a Moneybookers withdrawal).Since that, I haven't received the money, nor any emails from Worldbet about this withdrawal. I tried to contact them via email, but I only received an auto-reply from them. I am really concerned about this money...
8/2/2008 02:41 PM
BoDog downgraded due to processing issues. Bodog (SBR rating B-) tells SBR that closing third party processors have forced them to reroute transfers through other payment services. This has caused players to wait even longer than the 40 business days listed on the
Bodog website. Players who deposited via person-to-person transfer methods have the ability to receive payment through the same method within three business days. Non-U.S. users using eWallets, Neteller or
Moneybookers are offered payment within one business day. Bodog's downgrades from A to B- this summer reflect the book's inability to send checks or bank wires in a time frame consistent with top sportsbooks.
7/25/2008 11:31 PM
Betway (SBR rating F) slow-paying players
The sportsbook, which has confiscated funds and cheated players out of winnings, is slow paying two SBR readers. Both players are waiting for Moneybookers payments initially requested in late May and early June. Betway has claimed that it had sent the funds via Moneybookers to one player but the e-wallet returned the funds back to them. Betway displays a familiar pattern of a book in financial trouble, first looking for reasons to recover winnings from sharp players, and later stalling and making slow-pay excuses.
Player: They went on to say I hadn't logged in to Moneybookers, so MB returned the money to them. I had logged into MB, and regardless, that is not MB policy.
My second withdrawal initiated on June 28th was returned to my account on July 17th stating "We're emailing you to follow up on your inquiry of July 07. Unfortunately, due to a miscommunication, we did not manage to notify you that on July 17 your withdrawal was sent back to us by Moneybookers in a timely manner. According to Moneybookers, the email address you specified for your withdrawal (**********@hotmail.com) has not been registered with us. The funds were returned to your Betway account and are now at your disposal. In order to enable you to correct your payment details we have also reset your withdrawal options, so you will be able to specify your Moneybookers email address again
7/14/2008 11:50 PM
New player reports frustration with no-pay sportsbook, LazerWager (SBR rating F)
Tues, June 24 - talked to Rachel and she said I can get $1,000 via Moneybookers but the processor is down and to call back next Monday
Mon, June 30 - re-requested payout for $1,000 with Eve (General Manager) she said it will take 72 hours
Wed, July 02- talked with EVE and she said she expects the payout to happen today by 4PM
Thur, July 03 - spoke to Eve again and she said Fri by the latest
Tues, July 8- Eve said Moneybooker payouts take 7 -10 business days, 7 days is July 10th, 10 days is July 15th
Thur, July 10th - talked to Eve and she said no payout today because I am not on the payout report
Fri, July 11th - spoke to Eve and she said they don't do payouts on Friday and then hung up on me.
Fri, July 11th - spoke to Eve again and she swears the payout will happen next Thursday, July 17
Players have been waiting for payment since February of 2008. The scam sportsbook started making false promises of rectifying the situation when
SBR had first visited five months ago. Lazerwager then sent a memo to its contacts and players in May stating that payouts would resume and that investors had funded the sportsbook. SBR confirmed two small partial payments at that time. The
sportsbook has since continued to market, has remodeled its website, and is offering new sign-up bonuses. Players should be warned that
Lazerwager is a scam sportsbook that is using player funds to operate.
7/7/2008 10:34 PM
Four players complain their sportsbook, BettingStar24 (not yet rated) has not processed their Moneybookers withdrawals in two to four weeks. The sportsbook cites "identity verification from internal security" and has apologized to the players who are owed a few hundred dollars each.
6/6/2008 09:38 PM
InstantActionSports (SBR rating C-) agrees to honor winnings and earned bonuses
InstantActionSports tells SBR it will honor all earned bonuses and winnings from players involved in the "
Moneybookers Bonus"
dispute. A low five-figure sum is expected to be returned to players tomorrow. SBR will meet with IAS and advise on bonus policies for non-recreational players. Management has also stated that winnings and bonuses, where the wagering requirements have been met, will not be taken from valid account holder balances.
5/29/2008 09:49 PM
InstantActionSports (SBR rating C) confiscates winnings, earned bonuses
The sportsbook sent an email to two account holders stating that they will not honor a "50%
Moneybookers bonus and winnings from the bonus due to sharp play" after the bettors won wagers and already completed their rollover wagering requirements. SBR has contacted
sportsbook management stating that retroactively voiding wagers and deducting bonuses after the requirements have been met is considered theft. SBR has asked IAS to reconsider this decision and employ better risk management and more appropriate bonus terms. SBR advises sportsbooks to identify undesireable play as soon as possible and prorate the bonus before parting ways with the customer. The players have pointed out that they would have placed the wagers at a different sportsbook with deposited funds had IAS declined to service them. A final decision from InstantAction is expected tomorrow.
8/22/2007 04:42 PM
BetChance (SBR rating D) complaints pour into the SBR mailbox29 players reported slow-pays by
Moneybookers, bank wires and credit cards in the month of August. The company owes an estimated $50,000 USD to these players and currently only offers instructions for how to redeem funds up to the amount deposited. The sportsbook blames technical issues and a large amount of
simultaneous payout requests for these delays. BetChance has failed to respond to many of these users by email and phone calls have not been answered. Players are advised to pursue withdrawals as soon as possible from BetChance, which has been downgraded from D+ to D today.
8/1/2007 04:57 PM
Sportsbook.com (SBR rating D+) pushes payment date back for non-US players
The Sportsbook.com family previously told non-US players in June that they would begin processing their withdrawals in the middle of July.
Sportsbook.com tells SBR they are now targeting the middle of August and are considering using an e-wallet such as Neteller or
Moneybookers. Some players have waited for payment for over five months and are rightfully upset that the sportsbook will not take the necessary steps to give them their money. Sportsbook.com claims that the new payment processors they have acquired will only deliver payment to users in the United States.
7/28/2007 09:17 PM
BetChance (not rated) receives poor reviews from SBR readers
BetChance users complain of slow-pays, including
Moneybookers withdrawals, taking well beyond the stated five days and delayed ACH payments; voided winning wagers, including bets that were placed two days before the event on lines not considered to be erroneous; and taking two to three days to grade some wagers. Most players tell SBR they were attracted to the Malta-based bookmaker by their opinionated
betting odds. Players should consider heavily opinionated lines from low-volume or new bookmakers a reason to be cautious and a sign that the sportsbook may be gambling.
One of two player reports on voided winning bet: After the Result of a Tallinn win they said they were consulting management to make a decision on what to do with the Bets. They have since Voided the Bets, but have poor reasons. They said incorrect Odds. however odds were High with Bluesq and Coral, both of which have Paid out and honoured the bets. Betchance actually Cut their Odds on the 17th, where I placed further bets. They have only acted because the Bets I placed have won and wont pay me Winnings. Betchance had two days from me placing my Bets til the Event happened, and did not Act before the Game!
One of four bettors to report BetChance slow-pay: Betchance now informed me last Friday that the bank (their bank) had blocked the payment, and asked whether I would agree to a different payment plan.This I did, but it appears Betchance have already broken their latest promise again. They had confirmed they would pay me £1,400 by Moneybookers today (this is the payment I requested on July 13), but it is now end of business and I have received nothing.They have also promised to send me £4,000 (instead of £8,000) by bank transfer today, and that I can withdraw the remainder of my money by Moneybookers in instalments of £1,000 per day.I was asked to agree to this payment plan since I was told they have a lot of withdrawal requests and they would like to spread out the money amongst their customers. I believe my agreement to their request was reasonable, but I still remain highly sceptical about the sincerety of Betchance until I have received my money from Betchance.
View examples of live chat service
here.
6/7/2007 11:11 PM
Sportsbook.com (SBR rating D+) withdrawal update: Sportsbook.com management confirms that they are currently unable to process bank wires. Pending wires have been canceled and should result in a credit for the requested amount back to the bettor's account. Payout requests via check for over $2,500 have also been canceled. Sportsbook.com presently has the ability to send checks in increments of $2,500 or less and is advising players who are owed more than $2,500 to make multiple requests. Many SBR readers and
SBRforum posters have confirmed receiving payment. However, some players who have had their requests shuffled between band-aid processors have waited nearly three months. Non-US players have voiced their frustration because
Sportsbook.com chooses not to utilize available international transfer services such as Neteller and
Moneybookers.
4/9/2007 11:46 PM
Worldbet (SBR rating D-) bettor reports resolution of slow-pay complaint. The £1400 payout was originally requesting in February via
Moneybookers. SBR will attempt to discuss other
recent complaints with Worldbet management. Worldbet blames spam filters for email communication problems.
4/1/2007 11:23 AM
WorldBet (SBR rating D-) players submit 5th no-pay complaint in two months. The problem bookmaker has not responded to player complaints or SBR inquiries.
"Hi there, Ive recently requested a payout by Moneybookers of roughly £1400 sterling. The money hasnt arrived and Ive sent numerous emails to Worldbet to try to get some idea of where the money is as its left the account. I have had no response whatsoever. I would appreciate any help or assistance you could offer on this matter as Im getting really stressed and worried about the payment. I only wish Id read your ratings before depositing there."
"I`ve found your site as I was trying to find more useful information about gambling. As I have now a problem with one of the bookies I`m contacting you....with the hope that you could help me. I have made a withdrawal from WORLDBET at the 12th of March. After that they`re not answering to my mails...they have no phone...nothing. And still the money-transfer is not placed."
"I have a little problem,and I don't know how I can resolve-it.It's about a bookmaker, worldbet.I have founded my account,and I win the first bet.Now,my account is "temporarly disabled",from 3 weeks ago.I send everyday a lot of mails,but all I receive is an automatic reply.I don't know for what my account is disabled. Now I write to you for ask you what can I do,because I think you know a way to resolve this.In my country,worldbet has a lot of customers,and a lot of them have problems.I think you can understand my mail;my english is poor,sorry."
12/13/2006 07:34 PM
Pointbet (SBR rating D+) payout problems continue. The
sportsbook is offering large
bonuses to new players via email while telling current users that they are unable to pay.
Player: I have been waiting 9 days now for a bank withdrawal. I have made 3 Moneybookers withdrawals recently, and for each one I was initially told 24-48 hours. Each Moneybookers took 7 days to come (and numerous complaints from me) - the excuse being that the Moneybookers account was underfunded. Hence I decided on a bank withdrawal for GBP 8000, as there could be no such excuses for delays - and after 9 days I have now been told that members withdrawal requests are backed up "from last month" and i just basically have to wait indefinitely. This is despite the fact that last week when I queried the slow payment I was told "it will be done tomorrow" and "it will be done later today, please check back later". This is now in the area of serious slowplaying, and I have a very large balance at this book, so you can understand my concern and also my concern that other players and potential players at pointbet might be on the way to being scammed.
12/5/2006 07:35 PM
Pointbet (SBR rating D+) users complain of latest withdrawal delays. Players are waiting between 5 to 10 days for payouts as was the case in July. The sportsbook admits that their
Moneybookers merchant account is insufficiently funded and those who request larger sums are forced to wait. Pointbet has not offered clients alternative payment options.
11/3/2006 09:49 PM
BetBet (SBR rating C-) and
WWTS (SBR rating C-) process payments via Neteller to non-US users.
Moneybookers withdrawals still pending.
9/22/2006 09:37 AM
BetButler(not rated) closes; slow-paying users BetButler’s website states that the exchange bookmaker will no longer be servicing bettors and advises all clients to request their balances. Two players who made
Moneybookers withdrawal requests a week before the closing, say they are still waiting for their transfer. BetButler has not responded to player emails inquiring about the payout status.
7/9/2006 11:36 PM
SBR has confirmed that six Pointbet (SBR rating D+) users have received four figure Moneybookers transfers over the weekend. Management tells SBR that both merchant accounts (
Moneybookers and bank transfer) are now sufficiently funded.
7/5/2006 10:23 PM
SBR Bill Dozer reports: Pointbet (SBR rating D+) payout delays expand to both of the book’s available payout options. After waiting a week for
Moneybookers withdrawals, due to an underfunded merchant account, some players have requested their funds by bank wire. These bank wire transfers have been pending for one week and have not yet been paid.
6/29/2006 01:10 PM
SBR Bill Dozer reports: PointBet (SBR rating D+) slow-paying player waiting for
Moneybookers withdrawal. On the fourth day the player was informed that his withdrawal was not processed due to a lack of funds in PointBet’s
Moneybookers merchant account. Players should expect their sportsbook to immediately offer the payout through other means when the preferred method is not available.
6/23/2006 03:02 PM
SBR Bill Dozer reports: StanJames (SBR rating B-) targets American betting market; adds Neteller as banking option. The sportsbook says it will add
Moneybookers next month. SBR readers have complained that the book’s prices are too high, with some US sports betting carrying double the standard vig.
6/6/2006 11:59 AM
SBR Bill Dozer reports: NoJuice Sports (SBR rating D) blaming payout delays on three lost bank wires, totaling $40,000. Management states that bank checks and bank wires are offered; however normal processing may require an additional week. Customer service tells SBR that other instant-transfer methods such as
Moneybookers and InstaDebit are only available for deposits citing a "
new processing system".
NoJuice has been downgraded from D+ to D.
Note: SBR expects a rise in payout complaints this week after Neteller informed Costa Rica bookmakers that they would no longer accept emergency/instant account-to-account tranfers through Costa Rican banks. All merchant deposits must be sent to Neteller’s bank account in the United Kingdom via standard wire. This change may affect the liquidity of small sportsbooks, and require multiple merchant accounts be adequately funded.
3/23/2006 05:28 PM
SBR Mailbag: Player gives update on BetClick(not rated) payout complaint.
"Hi Bill and team. There are some comments on the front page of your site which I made regarding betclick (under my nom-de-plume Bisonravi) in your forums. I want to say that since these were made I spoke to Betclick direct and they processed the payment to a different bank account. Their story - which I find relatively convincing - was that the initial payment was bounced back to them by their payment processor. I have since heard that users depositing and withdrawing with Moneybookers have had fewer if any problems.. This is a difficult one, as most books don’t have the sort of problems betclick demonstrated. However by talking direct to their accounts manager (Bianca Robinson) I received acceptable attention and response. I think players need to be aware that there are some questions about this book, but I would inclined to cut them a little slack."
1/10/2006 01:24 AM
SBR Bill Dozer reports: BetEd(SBR rating C) blames payout complaint on unresolved
Moneybookers issue and says they will discontinue using this banking option. Management is offering the player payment through an alternate method free of charge. SBR to follow withdrawal with player and discuss email service complaints with BetEd management.
1/8/2006 11:52 PM
SBR Bill Dozer reports: Bettor files payout complaint against BetEd (SBR rating C). The player was told on 12/22 that the book was "
experiencing some temporarily difficulties with our Moneybookers account" and that
Moneybookers would be available before the new year. The player complains that emails have since not been returned. SBR to contact BetEd on player’s behalf.
5/9/2005 12:46 PM
SBR Bill Dozer reports: New betting exchange
BetAttack (SBR rating D-) slow-paying players claiming they need time to fund their
Moneybookers account.
Moneybookers is the only available option for players to collect winnings.
11/24/2003 03:50 PM
Morganbet - Unknown previously to SBR is accused of defrauding players using
Moneybookers