2/8/2012 09:12 AM
Industry news update (video)
SBR Forum video analyst Peter Loshak breaks down the latest sportsbook industry news in the below piece:

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2/5/2012 07:32 AM
Blacklisted sportsbook 21KBet now slow-paying 28 players
21KBet Sportsbook (SBR rating D-) now has 28 slow-pays on file. Players are owed €28,342.

21KBet claims to be headquartered in Malta. SBR has confirmed that the sportsbook does not hold a license from the Lotteries and Gaming Authority (LGA). The LGA itself categorically denied that the slow-pay outfit held a license, after 21KBet displayed a seal on its website.

21KBet is refusing to address the payment issues. The sportsbook has made wild accusations that Moneybookers is the reason that players (even those who used bank transfer or Paypal) are not receiving payment. Moneybookers spoke with SBR to deny that that the sportsbook was a gaming merchant. SBR notes that even if 21KBet has used its outgoing transfer limit as a MB business account, it would still be free to withdraw its balance and immediately make payment to players an alternate way. The last confirmed payment from a 21KBet was a €670 bank transfer.

On January 16th, dispute analyst "Justin7" made a video report concerning 21Kbet:


21KBet is indexed on the SBR scam sportsbook blacklist, and is to be avoided.

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2/3/2012 05:53 PM
Scam alert: 21KBet Sportsbook not paying players
21KBet Sportsbook (SBR rating D-) is not paying its players. The Malta-based sportsbook is currently behind on €25,143 in payments to players. The last reported payment, made via bank transfer, was for €670. Of twenty-six players owed, seven are waiting for banktransfer, one Paypal and the rest Moneybookers.

SBR reported on 4 January 2012 that 21KBet blamed Moneybookers for not being able to issue payments via that method, claiming that it had no access to deposited funds. Moneybookers refuted part of 21KBet's assertions, stating that the bookmaker was not a registered gaming merchant. 21KBet declined to comment on why it could not pay players via an alternate method, or why players that deposited via other methods are also not being paid.

On January 16th, SBR reported that the Lotteries and Gaming Authority (LGA) of Malta issued a statement denying that 21KBet holds a gaming license.

21KBet is no longer communicating with SBR and is providing only generic updates to players on the status of their funds. SBR advises all users to avoid the blacklisted sportsbook.

21KBet players with feedback or complaints are asked to submit a sportsbook complaint form, or dial 1-830-255-4677 during normal business hours to speak with a Sportsbook Review dispute analyst.

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2/2/2012 03:49 PM
YouWin confiscation dispute
YouWin (SBR rating D+) has reportedly confiscated €128 in winnings from a player. A player wrote SBR indicating that his YouWin account was created on 17 January 2012. The player deposited €250 via Moneybookers before increasing his balance to €378. YouWin attempted to call the player on February 1st, leaving the player a message. The player explained to YouWin that he was at work during their message and asked to arrange a call the following day. YouWin allegedly responded by closing the player's account, refunding his initial deposit to Moneybookers. The player claims to have no idea what he has done wrong. SBR is following up on this sportsbook complaint.

On January 5th, SBR reported that YouWin Sportsbook confiscated €14,677 from players in 2011. Although management initially expressed the willingness to work with SBR in resolving player disputes, the sportsbook has been uncooperative in recent discussions.

YouWin players with feedback or complaints are asked to submit a sportsbook complaint form, or dial 1-830-255-4677 during normal business hours to speak with a Sportsbook Review dispute analyst.

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2/1/2012 06:00 PM
TowerGaming feedback wanted
A TowerGaming (SBR rating D+) player states that he requested payment of €527 on January 25th to Moneybookers. The player's withdrawal request was cancelled. The player states that on January 31st he requested payment again, and yet to receive his credit. Multiple emails to TowerGaming have went unanswered. SBR is following up on this sportsbook complaint.

On January 20th 2012, SBR reported that a TowerGaming player had winnings confiscated. TowerGaming confiscated €381 from a player on the grounds that the sportsbook's welcome bonus was intended for recreational sports bettors only. SBR is currently discussing this situation with TowerGaming management and will update this report.

TowerGaming players in need of sportsbook assistance are asked to fill out a sportsbook complaint form. Alternatively, players may reach Sportsbook Review by writing to help@sportsbookreview.com or by dialing 1-830-255-4677 during normal business hours.

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1/27/2012 05:14 PM
24SportsWeb player owed €5000 since early December
A 24SportsWeb (SBR rating C-) player submits a withdrawal complaint. The player states that he requested €5,000 in early December 2011 to Moneybookers. The player says that he was told initially that the delay encountered was due to the holiday season. The player claims he was given a date of January 8th to expect payment. No payment was made on January 8th. SBR is investigating this payment complaint.

24SportsWeb players with feedback are asked to write to help@sportsbookreview.com. Players may alternatively dial 1-830-255-4677 during normal business hours to speak with a dispute analyst.

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1/11/2012 05:49 PM
Scam alert: 21KBet Sportsbook
21KBet (SBR rating D-) is misleading players by claiming to be licensed by the Lotteries and Gaming Authority (LGA) of Malta. No such license exists. The LGA released a statement indicating that 21KBet has no connection whatsoever to the LGA. The 21KBet website claims to be headquartered in Malta. SBR has received forwarded emails from a 21KBet manager that went so far as to produce a bogus LGA registration number. The emails targeted players for deposits.

Nineteen players have reported not being paid. Fourteen of the players deposited to 21KBet via Moneybookers. These players' balances total €20,192. SBR reported on 4 January 2012 that 21KBet blamed Moneybookers for the eWallet delays, stating that it had no access to deposited funds. Moneybookers released a statement to SBR denying that 21KBet was an authorized merchant. 21KBet used a personal Moneybookers account to receive player deposits. Six players deposited with the sportsbook by bank transfer. One player confirmed being paid €670. 21KBet refused to pay the others, claiming player fraud.

21KBet continues to provide generic updates to SBR regarding the deceptive marketing and the delinquent payment requests. 21KBet is on the scam sportsbook blacklist at D-.

21KBet players with feedback or complaints are asked to submit a sportsbook complaint form, or dial 1-830-255-4677 during normal business hours to speak with a Sportsbook Review dispute analyst.

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1/8/2012 08:18 PM
21KBet payment complaint #14
A fourteenth 21KBet (SBR rating D-) user has filed a sportsbook complaint. The player states that he has a balance of approximately $1,500 and is unable to receive payment. SBR reported on January 4th that the sportsbook claimed Moneybookers was responsible for the delays. SBR has received only one payment confirmation from a player that reported receiving payment via bank wire.

21KBet players with feedback can write to help@sportsbookreview.com.

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1/4/2012 12:27 PM
21KBet slow-pays update
21KBet (SBR rating D-) is currently not paying players that deposited via Moneybookers. In an unusual twist, 21KBet pins the blame on Moneybookers by claiming that the eWallet service "does not pay" deposited funds. The most bizarre aspect of 21KBet's assertions is that funds sent by a user to their Moneybookers account is immediately available in their balance. The sportsbook is suggesting that it cannot withdraw those deposits to an off-line bank account - another matter entirely, one that players are not responsible for.

SBR followed up with Moneybookers, who stated that 21KBet is not a registered gaming merchant and that it was investigating on its own the player reports of no-pay. Nevertheless, both personal and business accounts are able to receive and send funds through the Moneybookers platform. The advantages of being a registered gaming merchant is to not have any outgoing transfer limits; the distinction is not relevant in this case, as neither party has suggested a transfer limit has been reached.



Thirteen users have reported being slow-paid $11,514 by 21KBet. The sportsbook has been initiated with a rating of D- within the SBR Sportsbook Blacklist.

21KBet players with feedback or complaints are asked to submit a sportsbook complaint form, or dial 1-830-255-4677 during normal business hours to speak with a Sportsbook Review dispute analyst.

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12/27/2011 09:51 AM
21KBet Moneybookers complaints
Three 21KBet (unrated) players have filed payout complaints. Two of the players state that withdrawal requests initiated in early December have not been filled, whilst a third player indicates that 21KBet claims to have submitted the payment, though his Moneybookers account has not been credited. SBR is investigating these sportsbook complaints.

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12/19/2011 05:46 PM
Bet770 slow-pay complaint #2
A second Bet770 (SBR rating D+) payment complaint has been reported. A player submitted a payout request on November 24th, 2011 for £200 to Moneybookers. The player states that he has already verified his account and is cleared for payments. After nearly a month, Bet770 has yet to pay the player. The player states that he is given only generic replies from Bet770 acknowledging that his payout request is processing.

On December 17th, SBR reported that a Bet770 player was waiting for a payment of €280 for approximately three months without word on when his funds would be received.

SBR asks active Bet770 players with feedback of any kind to write to help@sportsbookreview.com. Players in need of assistance should submit a sportsbook complaint form.

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12/1/2011 05:32 PM
Player vs VIPSports.eu: $1,390 account dispute
UPDATE: The player has been paid his balance. Management cites miscommunication for the confusion.

A VIPSports.eu (SBR rating C) player that deposited $500 and increased his balance to $1,390 claims that his winnings are not being honored. The player states that VIP has told him that his deposit would be refunded to his credit card. The player filed a dispute with SBR suggesting that he has no idea why he is not entitled to his winnings. SBR is following up on the account dispute with both the player and sportsbook.

Recent VIP Sports.eu news

On November 28th, SBR reported that a VIPSports.eu dispute was resolved. A player who had a $460 to win $400 hockey wager cancelled received credit for the wager he should have been able to make at his intended limits. The player also received credit for $35 in withdrawal fees which was docked by Moneybookers when VIP returned the player's balance. After learning that his wager was cancelled, the player grew upset with VIP and demanded that his account be closed. VIP credited the player's Moneybookers account a total of $95 to close out the sportsbook complaint.

Players in need of sportsbook assistance are asked to fill out a sportsbook complaint form. Alternatively, players may reach Sportsbook Review by writing to help@sportsbookreview.com or by dialing 1-830-255-4677 during normal business hours.

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11/28/2011 02:19 PM
Update: VIPSports.eu dispute resolved
Earlier today SBR reported that a VIPSports.eu (SBR rating C) player had a wager cancelled because the wagering software did not properly enforce limits. The player entered a $460 to win $400 wager on an NHL game Saturday, November 26th. After realizing that the wager was cancelled, the player said he missed out on re-betting the game elsewhere. The player then requested that VIPSports.eu close his account and refund his deposit. The sportsbook obliged and refunded his deposit via Moneybookers, though a $35 fee was charged by the eWallet. SBR followed up with management to discuss both the wager cancellation and withdrawal fee.

Management told SBR that that a software glitch caused the player to be able to place a wager in excess of the limit for residents of his country. The error has since been identified and corrected. Despite his funds not being at risk—as the wager was cancelled prior to the game starting—the sportsbook will pay what he would have won at the intended limits ($60). That amount will be added on top of the $35 fee which the sportsbook says was charged by the eWallet processor unbeknownst to them. SBR considers this dispute closed.

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11/23/2011 06:30 PM
Scam alert: PulseBet sportsbook victim writes in
A PulseBet (SBR rating F) player tells SBR that he is owed €1,073. The player's first withdrawal request was made on October 26th, 2011 but rejected due to ID not being on file. After sending all the documents, PulseBet completed the request in their system but failed to send the funds through Moneybookers.

On November 17th, SBR reported that PulseBet and SynBet (SBR rating F) remain online despite a public admission of insolvency. On November 4th, SBR reported that the brands could no longer pay players.

Synbet and PulseBet both occupy a spot on the SBR Sportsbook Blacklist with a rating of F.

SynBet and PulseBet players with payout complaints are asked to submit a sportsbook complaint form, or dial 1-830-255-4677 during normal business hours to speak with a Sportsbook Review dispute analyst.

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11/20/2011 01:18 PM
Unibet player has account disabled
A Unibet (SBR rating B-) player tells SBR that his account has been disabled. The player states that although his account was verified in July, Unibet asked him to provide a bank statement earlier this month. The player tells SBR that after sending the required document, Unibet closed the player's account and indicated that only his balance would be paid to him. The player says his last communication from Unibet was two weeks ago. The balance in the account was €685, with half of the funds coming from a Moneybookers deposit. The player noted that in his last communication with Unibet, it was stated the funds must be paid via bank transfer.

On October 5th, SBR reported that Unibet disabled two other player accounts. In both of those cases, players report that documents were provided to verify their accounts but the documents were ultimately determined to be unacceptable by Unibet.

Unibet players with feedback are asked to write to help@sportsbookreview.com.

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11/15/2011 12:35 PM
Scam alert: Oddsmaker sportsbook not paying players
An Oddsmaker (SBR rating F) player writes to SBR with a payment complaint. On October 1st, 2011, the Oddsmaker player requested a withdrawal of $3,000 via Moneybookers. After numerous support requests without being given little more than generic replies, the player filed a sportsbook complaint through SBR.

Oddsmaker's replies to the player over a four-week span:


SBR hopes to update this report, though Oddsmaker management has flatly refused to discuss player complaints. | Oddsmaker recent news

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10/30/2011 04:02 PM
PulseBet Moneybookers delay complaint
A PulseBet (unrated) player writes to Sportsbook Review with a payment complaint. The player tells SBR that he requested a withdrawal on October 14th for €1,700 through Moneybookers which has yet to be paid. The player goes on to state that inquiries made to PulseBet following his payment request have not been answered. SBR is following up on this sportsbook complaint.

On June 7th, 2011, SBR reported that PulseBet satisfactorily produced evidence that the player from SBR's May 26th Pulsebet report engaged in fraud. PulseBet refunded the player's deposit after proving that the account was fraudulent.

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10/17/2011 05:38 PM
Tipico confiscates €2,000 citing 'organised betting'
A Tipico (SBR rating D-) player reports that a €2,000 balance has been confiscated. The Tipico player tells SBR that he opened his account on October 5th, 2010 and began wagering as normal. After three months of successful play, the player reports that his maximum wager size was lowered to €99. He continued to play, withdrawing through Moneybookers every so often even with the imposed wagering limit.

The player reports that exactly one year after opening his account, he received a letter that his account was being closed on the grounds of "organised betting", or syndicate play - a charge the player denies. | Tipico Sportsbook letter to player

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9/27/2011 05:16 PM
Betmotion sportsbook closes player's account in country dispute
A Betmotion (unrated) player has written Sportsbook Review with a payment complaint. The player registered a Betmotion account on August 29th, 2011 and made an initial deposit of €100. The player tells SBR that his account was closed on September 12th, 2011 and that he was told that residents of Belarus were not allowed to place bets with Betmotion. The player goes on to state that his balance of €1,171 has not been credited to his Moneybookers account. SBR is following up on this sportsbook complaint.

The most recent Betmotion sportsbook dispute was reported to SBR on August 24th. A player stated that he requested a withdrawal of €292 on July 20th, 2011. The payment request was via Moneybookers. No update has been provided from Betmotion sportsbook to SBR.

Editor's update: This complaint has been resolved.

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9/26/2011 02:37 PM
Sportsbook.com player reports Moneybookers delay
A Sportsbook.com (SBR rating D-) player reports requesting a $2,500 Moneybookers withdrawal on September 15th. The player tells SBR that his payout has not processed as of yet. Sportsbook.com (ag) allegedly informed the player that there were processor problems leading to the payment delay.

Excerpt of the Sportsbook live chat transcript:

Kristen Black: Yes im sorry {name redacted} we are now experiencing a small delay with the process of Moneybookers ,management is working on it to get this resolved as soon as possible,we apologize for this inconvenience and thank you for your understanding on this. | Read the rest of the Sportsbook.com live chat transcript

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9/19/2011 04:43 PM
BetGoTo payment complaint reported
A BetGoTo (SBR rating D-) player has written SBR with a payment complaint. The player tells SBR that he has received some small payouts over the course of three years from the slow-pay sportsbook and casino group, but is currently waiting on approximately $2,700 since October of 2010. The player reports sending numerous emails to BetGoTo to attempt to receive an update on his withdrawal status.

On August 1st, 2009, BetGoTo entered the SBR sportsbook ratings guide under slow-pay sportsbook group GoToEntertainment, which is most known for powering GoToCasino, Enterbet, and dozens of similar brands. The group is headquartered in San Jose, Costa Rica, staying below the radar and operating off mailer lists. The family is not believed to have many current active players. GoTo briefly operated out of the BetPhoenix (SBR rating C) facility in 2010 before being ejected. During the Go-To stay, BetPhoenix paid $10,000 to delinquent accounts.

On December 10th, 2010, a GoToEntertainment group player reported not being paid two Moneybookers withdrawals totaling $5,000. Since then, SBR has received little from GoTo group players. Those with feedback are urged to write to help@sportsbookreview.com, or to submit a sportsbook complaint form detailing their situations. Alternatively, players may dial 1-830-255-4677 during normal business hours to speak with an SBR dispute analyst.

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8/24/2011 07:08 PM
Betmotion sportsbook payout complaint
A Betmotion sportsbook (unrated) player has filed a payment complaint. On July 20th, 2011, the player requested a withdrawal of €292. The payment request was to be filled through Moneybookers — one of the most popular withdrawal methods for online sportsbook players — but as the player details, no payment has been made to him. The player has grown increasingly anxious over the state of his withdrawal request as he has read other Betmotion news reported by SBR.

On July 28th 2011, a BetMotion player claimed that his account was unfairly shutdown. The player reported having a €1,741.97 balance and that his requests for support went unanswered. The complaint remains outstanding.

Players with Betmotion feedback are asked to write to help@sportsbookreview.com

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8/22/2011 06:16 PM
MyBet sportsbook dispute
A MyBet sportsbook (SBR rating D+) player tells SportsbookReview that he made a payout request for €6200 on August 16th, 2011 through Moneybookers. The player reports that he was told that there were technical issues within the payouts department that prevented MyBet from willing his withdrawal. The player was told that he would receive his funds by Monday, August 22nd but has not yet been credited.

While only waiting for four business days, the player has grown apprehensive over the state of the D+ rated Mybet, a Malta based operation that has confiscated winnings in the past after alleging account theft. SBR urges bettors to use extreme caution when choosing to deposit with lowly rated sportsbooks with troubled histories. SBR is following up on this player's sportsbook complaint. | Mybet sportsbook news

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7/31/2011 04:06 PM
Fonbet payment via Moneybookers?
A Fonbet (SBR rating C) player submits an account complaint. The player tells Sportsbook Review that he is unable to withdraw his funds via Moneybookers, despite Fonbet accepting deposits from Moneybookers and listing it as a valid payout option. Instead, the player reports that he has been asked to take an alternative payout method that would involve him incurring a larger fee than with Moneybookers. Normally, sportsbooks are expected to eat a percentage of the fees if forcing a user to accept a payout method other than his point of deposit (unless otherwise noted). SBR is following up on this Fonbet complaint.

Fonbet users with feedback are asked to write to help@sportsbookreview.com.

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7/26/2011 09:44 AM
BetPhoenix player receives balance following Moneybookers Request
A BetPhoenix (SBR rating C) Moneybookers player confirms payment. The player originally asked for a £2000 payment via Moneybookers in March of 2011. BetPhoenix suggested the player open a Neteller account at the time of the withdrawal request but the player was unable to use that option. After continued discussion, BetPhoenix ultimately suggested that the player settle for a different payment method and agreed to asses the same lower would-be fees of Moneybookers. The player reported receiving £2,110 today.

BetPhoenix has been inconsistent with eWallet payouts over the course of the year. The issues first started in the second-half of the 2010 football season. The downward spiral led to four rating adjustments since February. Users report $30,654 in delinquent pending payouts.

UPDATE: There are no longer outstanding Moneybookers complaints on file.

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6/8/2011 05:20 PM
BetPhoenix payouts update
Update — A new $2,500 slow-pay complaint has been filed. A player tells SBR that he requested a $2,500 payout via Moneybookers on April 14th, and has not received payment. BetPhoenix was lowered from C+ to C on June 29th, 2011.

A new BetPhoenix (SBR rating B-) slow-pay report has been made. A player states that he requested $916 via Neteller on May 2nd, and has yet to receive his funds. BetPhoenix advertises both Neteller and Moneybookers as withdrawal options, though players are not being paid within the advertised payout times. The BetPhoenix banking page lists a 10-14 business day time-frame for eWallet payments. In total, seven BetPhoenix players report being owed $18,345.

BetPhoenix has recently underwent a software change. The BetPhoenix sportsbook and racebook platform are now powered by Digital Gaming Solutions (DGS).

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5/9/2011 09:40 AM
BetHorizon player receives balance
A BetHorizon (SBR rating C+) player has confirmed receiving his balance. The player had been attempting to withdraw £1,000 since March 1st, 2011. BetHorizon conceded that there are problems paying players via Moneybookers depending on the time of year. | BetHorizon comment to player

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5/2/2011 12:55 PM
BetPhoenix eWallet payouts update
UPDATE: Two players received payment by Moneybookers yesterday afternoon. SBR will update this report.

BetPhoenix (SBR rating B-) update.

On April 11th, SBR reported that six BetPhoenix players were being slow-paid a total of $14,900. The players' requests consisted primarily of Moneybookers and Neteller. BetPhoenix has slowed in eWallet payment time, drawing criticism from non-US sports bettors and leading to two recent sportsbook rating downgrades. | BetPhoenix complaints

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4/11/2011 06:48 PM
BetPhoenix slow-pay update
BetPhoenix (SBR rating B-) players report being slow-paid $14,900. The six players are each waiting for either a Moneybookers, Neteller or check withdrawal. The oldest delinquent request was made on March 8th. The check request is unique given that BetPhoenix management stated payout issues were experienced primarily by eWallet users.

BetPhoenix was downgraded twice by SBR in light of their ability to make timely payouts to players in their advertised methods. | BetPhoenix players comment on delays

BetPhoenix player:

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4/5/2011 06:42 PM
BetPhoenix Sportsbook payout update
On March 27th, SBR reported five players' BetPhoenix (SBR rating B-) complaints. Two of those players have confirmed receiving payment. The first player received a $4,000 check requested on March 8th; the second a £2,000 Moneybookers withdrawal initiated on February 25th.

Since SBR's update, a new BetPhoenix complaint has been reported. A player tells SBR that he has been unable to get a manager's update on when he will receive his next $4,000 payment. The player describes calling and sending numerous emails without a response back.

BetPhoenix management yet to provide comment in April regarding these complaints. In total, four players are owed $16,058 with the earliest payout requested on February 24th.

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3/27/2011 04:10 PM
BetPhoenix update
Five BetPhoenix (SBR rating B-) players report being slow-paid. Four of the players requested their payouts via Moneybookers or Neteller. The fifth player asked for a $4,000 withdrawal by check on March 8th.

The fifth complaint contradicts statements from the BetPhoenix camp that payment delays are only experienced by eWallet users. The delinquent withdrawals total $19,220*. | BetPhoenix complaints

*Amount includes conversion of £2000 to $3,220.

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3/24/2011 07:33 PM
BetExpress, sportsbook bonus complaint
A BetExpress (unrated) bonus complaint has been reported. A player states that he signed up through BetExpress to accept an offer advertised through Moneybookers. The player states that he placed a winning bet with BetExpress, but that the day after his bonus plus winnings were voided. SBR is investigating this complaint.

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3/18/2011 09:38 AM
BetPhoenix players complain of longer than advertised payout times
BetPhoenix (SBR rating B-) has struggled to pay players via advertised eWallet methods, such as Neteller and Moneybookers, within their listed time-frames. The delays were first reported by users in July of 2010. Management initially assured SBR that this would not be a problem once they funded their eWallet merchant accounts. Currently there is no time table for how long these payouts will take or if Phoenix will update its website which already lists 7-10 business days for what is an instant method when using a funded account.

In light of their inability to service players by eWallet, BetPhoenix has offered to fill player withdrawals through bank wire, an option that many do not wish to accept since each time winnings come back to their checking account there are fees for country taxes as well as currency exchanges. Players then have to redeposit to Neteller or Moneybookers and then wait for it to clear, if they want to move their gambling funds to another sportsbook.

SBR has suggested that the BetPhoenix group update their website with accurate estimates for Neteller and Moneybookers to avoid false advertising. The BetPhoenix family, including BetPhoenix, Betmania, WagerChief, and Sports-1, have been downgraded yesterday to B-.

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3/13/2011 08:57 PM
AdmiralBet Sportsbook, new bonus complaint surfaces
A new AdmiralBet (SBR rating D) player comes forward telling SBR about his bonus dispute. The player joined AdmiralBet on February 23rd, depositing €60 via Moneybookers. With his given bonus, the player's balance sat at €90. His first two bets won, increasing his balance to €222. | AdmiralBet bonus complaint

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3/8/2011 10:30 AM
Win4Real theft of player winnings?
A Win4Real (SBR rating C-) player reports that his winnings are not being honored. On February 26th, the player opened his account with Win4Real, depositing $12,000 via Moneybookers. He increased his balance to $32,000.

On March 7th, Win4Real zeroed the player's balance claiming that he also has a Sportsbetting.com account. Win4Real is part of the Sportsbetting.com Group, which has a rule prohibiting players from having more than one account with the family. | Win4Real dispute

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2/17/2011 06:58 PM
BetOnline247 slow-pays reach SBR mailbox
BetOnline247 (SBR rating D-) players report additional slow-pays. One player requested a withdrawal of €1,519 on January 29th via Moneybookers. Another BetOnline247 player deposited $100 on January 14th, receiving a 100% bonus, and increased his balance to $4,500 after fulfilling wagering requirements. He has not been paid to date. | BetOnline247 player complaints

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2/16/2011 06:28 PM
BetClic account closure complaint
A BetClic (unrated) complaint has been reported. On February 13th, a BetClic player asked for a withdrawal of €160. He requested the funds to his Moneybookers account. On February 15th, he attempted to log into the BetClic software and found his account disabled. | BetClic chat transcript

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2/5/2011 12:03 PM
Dimeline Sportsbook player reports payment; new complaint filed
The Dimeline Sportsbook (sportsbook rating D+) player from SBR's February 1st report has confirmed being paid in full.

Dimeline player:
The player initially deposited $1,600 to Dimeline on February 13th, 2009, via Moneybookers. While he made one withdrawal successfully, his second request for $2,890 in October of 2010 had not been filled. Following SBR's publication of this report, a second Dimeline Sportsbook complaint was submitted. | Dimeline Complaint #2

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1/11/2011 02:01 PM
WSEX Sportsbook update
Two WSEX Sportsbook (SBR rating D) players confirm partial payment. The first player reported a $2,500 payment; prior to receiving this withdrawal he had $25,000 in delinquent payout requests. The withdrawal requests ranged from December 12th to January 4th. The second player reported a successful $1,800 Moneybookers withdrawal. After receiving those funds, the player still has a balance of $7,900 which he has been trying to withdraw since April of 2010. Twenty-eight WSEX Sportsbook players have submitted sportsbook complaints. WSEX still owes these players a total of $251,298. | Full WSEX Sportsbook Report

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12/30/2010 11:42 AM
BetHorizon player submits withdrawal issue
A BetHorizon (SBR rating B-) player writes to SBR stating that he has been having difficulty withdrawing $5,000. The player states that he originally asked for his funds one month ago. He claims BetHorizon was unable to pay him back via his deposit method, Moneybookers, and also was unable to send a bank wire. The player states he was told he would be sent money orders via mail, but to date has yet to receive them. SBR is following up on this complaint.

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12/25/2010 12:52 PM
Cashpoint player account wagering dispute
On December 18th, a Cashpoint (SBR rating C-) player deposited €100 by Moneybookers. Three days later, the player found that he was unable to place any wager, even for €1. When the player requested his money thinking that Cashpoint chose not to accept his business, he was informed that his deposited amount must be rolled over at least once prior to a withdrawal. SBR is discussing this dispute with Cashpoint. On 12/10, SBR reported that Cashpoint voided a player's balance.

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12/14/2010 08:02 AM
Fortunawin player submits Moneybookers slow-pay
A Fortunawin (unrated) player has reported slow-pay. On December 6th, he asked for a withdrawal of his €2998.30 balance via Moneybookers. He was quoted with a six day time-frame to expect his funds. After that time-frame passed, the player provided an e-mail transcript where Fortunawin acknowledged payments being delayed:

Fortunawin:

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12/10/2010 02:55 PM
GoToEntertainment player reports year long slow-pay
A GoToEntertainment (SBR rating D-) player reports not being paid for over one year. The player has a balance of $18,203 and two pending Moneybookers withdrawals of $5,000. On 7/19, SBR reported that the GoToEntertainment Group, which includes Enterbet and GoToCasino, left the BetPhoenix building and platform before a takeover deal was finalized. $10,000 was paid to delinquent GoTo account holders during GoTo's brief period in the BetPhoenix office.

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12/4/2010 11:48 PM
BetOnline247 player reports slow-pay
A BetOnline247 (SBR rating D-) player reports a slow-pay. On October 23rd, the player requested a €418 withdrawal to Moneybookers, and has not received payment. This is the 12th report of a BetOnline247 slow-pay. BetOnline247 owes these players €9,128.78,

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11/25/2010 08:36 AM
BetHorizon feedback wanted
A BetHorizon (SBR rating B-) player reports a slow-pay. On September 7th, the player requested a $2,916 withdrawal to his Moneybookers account. To date, he says he has not been paid or given an update by BetHorizon. SBR is confirming the dispute with BetHorizon. BetHorizon players with payout feedback are asked to write to SBR.

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11/23/2010 09:14 AM
BetPortugal stalling payout citing ownership change
On 10/26, a BetPortugal (unrated) player requested a $950 withdrawal. The player writes to SBR that BetPortugal first told him that they needed to replenish their Moneybookers account before sending his payout. On November 11th BetPortugal informed the player that the sportsbook was undergoing an ownership change, and that a new account would be created for him. BetPortugal claimed that his winnings would be available for withdrawal . SBR is investigating this complaint. | BetPortugal addresses complaint

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11/22/2010 02:48 PM
Xlbet complaint update
Xlbet (unrated) update. On November 21st, SBR reported that an Xlbet player asked for a €470 withdrawal via Moneybookers on 11/1. Xlbet tells SBR that the player had not completed his rollover at the time of the payout request. The player has now met rollover. Xlbet stated that his payment was sent to Moneybookers today. SBR is confirming with the player that his funds were received.

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11/21/2010 02:10 PM
Xlbet slow-pay complaint #5
On November 1st, an Xlbet (unrated) player requested a €470 withdrawal via Moneybookers. Xlbet wrote the player telling him the money would be sent soon. The player has not yet been paid, nor has Xlbet responded to any of his subsequent inquiries. Xlbet players have reported five instances of slow-pay, and are owed €2055, with the oldest payment request made on June 18th.

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11/17/2010 08:59 AM
BetOnline247 player reports a €100 slow-pay
A BetOnline247 (SBR rating D-) player reports a slow-pay. On October 8th, the player asked for a withdrawal of €100 by Moneybookers. BetOnline247 told him that the payout would take from 2-30 days to be completed. SBR is following up on the complaint.

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11/16/2010 05:45 PM
QuickSilverSports payout complaint #8
QuickSilverSports (SBR rating C-) payout complaint. On September 12th, a player requested a $5000 withdrawal via Moneybookers and has yet to receive payment. This is the eighth outstanding complaint against QuickSilver. QuickSilver has not communicated with SBR regarding its financial issues. QuickSilver players have reported being slow-paid a total of €13,541, with the earliest withdrawal pending since July 15th.

*$5000 was converted to €3673 (current exchange rate) for the total player tally

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11/15/2010 11:56 AM
BetOnline247 player confirms payment
A second BetOnline247 (SBR rating D-) player has confirmed payment. The player asked for a withdrawal of $2,500 by Moneybookers on October 2nd. He was paid on November 15th, two weeks past BetOnline247's payment window of 2-30 days. BetOnline247 players in need of assistance are asked to submit a sportsbook complaint form.

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11/15/2010 09:29 AM
QuickSilverSports - players now owed €9,868
A seventh QuickSilverSports (SBR rating C-) payout complaint has been reported. On October 11th, a player requested €1000 via Moneybookers. He has been given only generic messages regarding his withdrawal status thus far. QuickSilver players have reported being owed a total of €9,868, with the earliest withdrawal pending since July 15th.

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11/2/2010 10:24 AM
Xlbet addresses complaint; new slow-pay reported
Xlbet (unrated) has addressed the slow-pay complaint reported by SBR on 11/1.

Xlbet:
A third Xlbet complaint has since been reported. On September 2nd, a player asked for a withdrawal of €250 by Moneybookers. The player hasn't been provided an update by Xlbet. SBR is following up on this sportsbook complaint.

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11/1/2010 09:44 AM
Xlbet player reports slow-pay
A second Xlbet (unrated) payment complaint has been reported. On October 10th a player asked for a €500 withdrawal via Moneybookers, but has to date not been credited with his funds. The player mentions that Xlbet has not responded to his e-mail inquiries and that their live help is off-line. On 8/15, SBR reported that an Xlbet player was being slow-paid on a €115 payout by Xlbet. Xlbet failed to respond to SBR in that dispute and the player never confirmed receiving payment. Players are advised to use extreme caution when choosing to play at unrated sportsbooks. | View SBR Sportsbook Ratings guide

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10/30/2010 11:54 AM
Unibet seizes €1200 balance from player
Unibet (SBR rating B+) has seized a player's €1200 balance. The player deposited €400 in late August and received a €100 bonus. In the following two months of play, he increased his balance to more than €20,000. After providing proof of address & other ID, Unibet paid the player €18,000 through Moneybookers. Although reduced limits were imposed on the player, he continued to play with Unibet and lost €1000 through normal play before Unibet closed his account with a balance of €1200. He claims that Unibet accused him of being a "price trader" and that he would not be paid the rest of his funds.

On 10/29, SBR reported that Unibet closed a player's account & confiscated a €600 balance. Unibet has not provided comment to SBR on this case yet.

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10/18/2010 11:12 AM
QuickSilverSports update
Two new QuickSilverSports (SBR rating C) payment complaints have been reported. On July 15th, a player requested $5000 via Neteller. The second player asked for $1000 by Moneybookers on June 8th. Each player reports that their withdrawal requests disappeared, and they had to resubmit the payout requests. Neither player has been paid. QuickSilver has thus far provided generic responses to SBR.

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10/16/2010 12:47 PM
Neobet slowpay complaint #2
A Neobet (unrated) slow-pay complaint has been reported. On September 13th, a player requested a €995 payout by Moneybookers. After waiting one week, the player had not been paid, and asked if the payout could be made by bank transfer. Neobet agreed to the bank transfer, but failed to deliver payment. Neobet is not answering the player's emails. SBR is attempting to discuss this dispute with the sportsbook. On October 8th, SBR reported on another instance of Neobet slow-pay.

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10/8/2010 05:16 PM
Neobet complaint reaches SBR mailbox
A withdrawal complaint against Neobet (unrated) has been reported. In early August, a player accepted a €50 bonus on a €50 deposit. He completed the required rollover on September 16tth and requested a payout of €336. A week later, Neobet's live support stated that there were difficulties with Moneybookers and arrangements could be made to pay the player out through Western Union instead. The player accepted the offer, but in the following weeks to come was not provided any WU pickup instructions. His €336 withdrawal is still pending in his account, and he has not been answered since via e-mail or chat. SBR is following up on the complaint.

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10/2/2010 11:58 AM
QuickSilver payment complaint reaches SBR mailbox
A QuickSilver Sports (SBR rating C) payment complaint has been reported. On 9/18 a player asked for a withdrawal of €187 through Moneybookers, and has yet to be paid. On 9/27 SBR reported that an additional player was being slowpaid £1300 from a two-month old payout request. SBR is following up with Quicksilver.

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9/29/2010 06:33 PM
New Betmotion payment complaint
On September 12th, a Betmotion (unrated) player asked for a withdrawal of £84 via Moneybookers. After a week of not receiving his funds, Betmotion sent the following e-mail explaining the payment delay:

Betmotion:
Noticably absent from Betmotion's e-mail was an expected payment time. On September 28th, a player reported payment from Betmotion after SBR pursued the matter with the sportsbook. SBR is following up on this complaint with Betmotion.

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9/28/2010 12:04 PM
Betmotion player confirms payment
The Betmotion (unrated) player who was the subject of SBR's 9/25 sportsbook report has confirmed payment. The player asked to receive $598 via Moneybookers on August 29th.

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9/27/2010 06:07 PM
BetOnline247 player in the dark on withdrawal status
A new BetOnline247 (SBR rating D-) withdrawal complaint has been reported to SBR. On September 6th a player requested €800 from BetOnline247, and has not received the funds. The payment method the player chose was Moneybookers. This is the second outstanding BetOnline247 sportsbook complaint. On September 22nd, SBR reported that a player who requested €472.80 on August 26th had not been paid.

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9/27/2010 04:39 PM
QuickSilver Sports payout complaint
A QuickSilver Sports (SBR rating C) payment complaint has been reported. Two months ago a player asked for a withdrawal of £1300 through Moneybookers. At the time QuickSilver stated that his payout would be completed in 7-10 days. The player has yet to receive payment. SBR is following up with QuickSilver.

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9/25/2010 06:39 PM
Betmotion player submits withdrawal complaint
A Betmotion (unrated) payment complaint has been reported. On 8/29 a player asked for a withdrawal of $598 via Moneybookers. Betmotion requested the player's ID, which was reportedly provided on September 1st. Betmotion verified his ID. The player has yet to receive payment. SBR has contacted Betmotion for an update. | Betmotion forum results

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9/22/2010 09:38 AM
BetOnline247 payment complaint
A BetOnline247 (SBR rating D-) player submits a sportsbook complaint. In the summer of 2010 he deposited €20 via Moneybookers in exchange for a €20 registration bonus. After meeting the required 10X rollover he asked for a payout of €472.80 on August 26th. BetOnline247 has not credited the player's Moneybookers account. SBR is following up on the payment complaint.

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9/15/2010 09:49 AM
BetOnline247 player reports payment
The BetOnline247 (SBR rating D-) player who was the subject of SBR's September 13th sportsbook report has confirmed payment. One day after the SBR report was posted the player states that he received his €292.50 withdrawal via Moneybookers.

BetOnline247 player:

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9/13/2010 10:31 PM
BetOnline247 Moneybookers complaint
A BetOnline247 (SBR rating D-) player writes to SBR that he asked for a withdrawal of €292.50 on August 21st. His Moneybookers payment request has not been filled. BetOnline247 has not yet commented on the player's payout status. Players in need of assistance or with BetOnline247 feedback are encouraged to submit sportsbook complaints.

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9/12/2010 03:17 PM
Jazz Sports player details frustrating withdrawal experience
A JazzSports (SBR rating C) player has written to SBR explaining his disappointment with the handling of his bank wire payout from Jazz. In June of 2010 he requested a $4917 payment via bank wire. The player opted not to choose Moneybookers as his withdrawal method due to Jazz's admission that they were allegedly waiting for a wire to replenish their Moneybookers account. Thinking he was selecting a more expedient method, he requested the bank wire; and has yet to receive payment. SBR is investigating the payment complaint on behalf of the player. The entire Jazz Sportsbook Group family, which consists of Jazz, LooseLines, and ABC Islands was downgraded to C on June 1st for the inability to process large payouts in a timely manner.

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9/10/2010 01:09 PM
Globet player reports payment
Globet (SBR rating D+) player reports payment. On July 29th, SBR reported that a Globet player had yet to receive payment from a May 28th withdrawal request. The player asked to receive £1,190 to his Moneybookers account. After providing Globet with proof of ID, he was given no update on his payment inquiries.

Globet player:

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9/6/2010 06:43 PM
QuickSilverSports payment complaint #2
A second QuickSilverSports (SBR rating C) payment complaint has been reported. On August 1st a player asked for a withdrawal of $3,174 through Moneybookers and has yet to receive his funds. The player states that QuickSilver has not provided an update on his payout status. This is the second outstanding QuickSilver payment complaint.

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9/2/2010 12:13 PM
Bet770 bonus complaint
Bet770 (unrated) has limited a player's wager limits to 0. A player wrote in to SBR stating that in June of 2010 he deposited €175 to Bet770 for a 100% cash bonus. He then increased his balance to €514 after making several wagers. With €750 left to rollover, the player states that Bet770 limited his account to a 0 wager limit on the premise that the sportsbook was investigating his play. Bet770 has since failed to offer any explanation to the player or SBR.

Bet770 also has a sportsbook payment complaint on file from July 4th. A player requested a withdrawal of €8142 through Moneybookers and never received payment.

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8/27/2010 11:45 PM
Globet Sportsbook Moneybookers complaint
A Globet (SBR rating D+) player has filed a sportsbook complaint. On July 14th he asked for a withdrawal of €1488.50 via Moneybookers, and has yet to receive his funds. This is the second Globet withdrawal complaint reported in August. Globet has not yet discussed the cases with SBR.

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8/19/2010 11:09 AM
BetUS not honoring freeplay winnings?
A BetUS (SBR rating C) player deposited $1,000 via Moneybookers on August 11th. He accepted a $1,000 freeplay which carried a 6X rollover and a 60 day hold. His first wager risked his entire freeplay on Kansas City +1.5 at the price of +135. After winning that wager and increasing his balance by $1,350, BetUS closed the account. The player states that he was told that BetUS caters only to recreational players. To date the player has not confirmed receiving his deposit back. BetUS has not returned communication with SBR regarding the complaint.

In mid-March, a player had $6000 confiscated by BetUS. BetUS originally claimed the player was part of a syndicate, then later said that the winnings were from illegal correlated parlays. BetUS offered no proof of their claim.

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8/18/2010 03:23 PM
Globet addresses payment complaint
Globet (SBR rating D+) has addressed SBR's August 10th sportsbook report. Globet claims that the player who asked for a withdrawal of €260.92 via Moneybookers on July 30th has not provided all required ID documents to confirm his account. In his initial e-mail to SBR, the player claimed that he submitted ID to Globet.

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8/15/2010 07:11 PM
Xlbet withdrawal complaint
An Xlbet (unrated) withdrawal complaint has been received. On June 18th a player asked to receive his €115 balance via Moneybookers, and has not received payment. SBR is following up with Xlbet.

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8/13/2010 09:59 AM
Jazz Sportsbook Group payout update

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8/9/2010 02:59 PM
Globet slow-pay update - player confirms payment
The Globet (SBR rating D+) player from SBR's July 6th slow-pay report has confirmed payment. The player initially contacted SBR indicating that he had not been paid from a July 6th Moneybookers withdrawal request for $1,000. Players who have payout issues with Globet are asked to write SBR via sportsbook complaint form.

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8/7/2010 04:06 PM
QuickSilverSports feedback wanted
A QuickSilverSports (SBR rating C) complaint has been submitted. In mid-July a player asked for a withdrawal of $3,716 via Moneybookers and has yet to receive his funds. Players with payout feedback for QuickSilver can write to help@sportsbookreview.com.

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8/1/2010 11:36 PM
Stryyke slow-pay #32
A Stryyke (SBR rating D-) payment complaint has been reported. On June 30th a player attempted a withdrawal of €30 to his Moneybookers account, and has yet to receive payment. 32 players have filed slow-pay complaints against Stryyke, totaling €27,903.85 in funds owed.

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7/29/2010 06:30 PM
BetHorizon player confirms partial payment
A BetHorizon (SBR rating B-) player has confirmed receiving a partial payment. He requested £1000 on May 3rd via Moneybookers, and received a payment of £350 today. On July 9th, BetHorizon management stated that in approximately 10 business days all Moneybookers accounts would be caught up. BetHorizon attributed the delays to banking restrictions via that method. Two other players have yet to confirm receiving payment toward their May 14th & 15th withdrawal requests. SBR will update this report.

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7/29/2010 01:18 PM
Globet sportsbook withdrawal problems
On May 28th, a GloBet (SBR rating D+) player requested a withdrawal of £1,190 to his Moneybookers account. His payout has yet to be filled. The same day the player asked for his funds, Globet replied that he must provide proof of age. After sending his passport, no further response was given by Globet. The player has attempted contact throughout July inquiring on the status of his payout, and has been told only generic remarks. This is consistent with the second Globet payout complaint on file with SBR; which Globet has still yet to comment on. SBR will update this report.

Related case
On July 6th, SBR reported that a player requested payment of €1000 to Moneybookers. This withdrawal is still pending. | Read full Globet report

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7/28/2010 01:43 PM
WilllHill player reports canceled withdrawals, system glitch?
Editor's update: This matter was resolved.

A WillHill (SBR rating A) player reports that his payout requests were canceled. The withdrawals were for a total of 35,000 SEK ($4,795). WillHill initially stated that Moneybookers was responsible for declining the transactions. Moneybookers denied this, WillHill then clarified that its withdrawal system suffered from a technical glitch. SBR is following up on the complaint.

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7/22/2010 04:02 PM
Globet Moneybookers withdrawals
A Globet (SBR rating D+) player has written in stating that he requested a €1000 Moneybookers payment on July 6th. In subsequent attempts to inquire about his payout requests to Globet, the player was given only generic replies that his payout would be processed as soon as possible. SBR is following up with Globet.

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7/21/2010 11:24 AM
BetHorizon player reports partial payment
A BetHorizon (SBR rating B-) player from SBR's July 18th report has confirmed receiving €647 toward his €3000 payout request. He asked for payment originally on May 14th via Moneybookers.

BetHorizon management has attributed payment issues to banking restrictions and delays caused by an "overload" in payment requests via that method. Two other players reported requesting €1391 and €1000 respectively on May 3rd and May 15th also via Moneybookers, and have yet to confirm receiving any payment. SBR asks players with payment issues at BetHorizon to submit a sportsbook complaint form.

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7/20/2010 11:14 AM
Player reports difficulty reaching ABC Islands
The ABC Islands (SBR rating C) player who was the center of SBR's July 7th slow-pay complaint has still yet to receive his funds. He requested $2500 to his Moneybookers account on June 26th. The ABC Islands live chat continues to remain off-line and the player has reported that his e-mails since requesting payment have went unanswered. The Jazz Sportsbook Group has not discussed payment issues with SBR in 3 weeks.

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7/18/2010 01:47 PM
BetHorizon feedback wanted
On July 9th, SBR reported that BetHorizon (SBR rating B-) stated that all Moneybookers payouts would be caught up within 10 business days. Since this time, an additional player has come forward to inquire on Moneybookers payouts as he has attempted to request his balance of $10,825. The following players have reported Moneybookers slow-pay:

Player 1: Requested £3000 on May 14th via Moneybookers
Player 2: Requested £1391 on May 15th via Moneybookers
Player 3: Requested £1000 on May 3rd via Moneybookers

Players with feedback on BetHorizon withdrawals are asked to write to SBR via sportsbook complaint form, or directly by e-mail.

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7/9/2010 06:05 PM
WSEX player reports $2,000 payment; 5 new slow-pays reported
A WSEX (SBR rating D) player has reported being paid $2,000. He initially requested payment of $2,410 via Moneybookers on April 21st.

WSEX player:
An additional 5 slow-pays were also reported for a combined $11,917.50.

Payout Requests
Player 1: $767.50 on February 13th.
Player 2: $1500 on March 22nd.
Player 3: $750 on March 27th.
Player 4: $3000 on May 10th.
Player 5: $3000 on May 18th and $2900 on May 19th.

WSEX is currently slow-paying 52 players $260,534; with the first of those payouts requested in October of 2009. | Forum readers discuss WSEX

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7/9/2010 04:22 PM
BetHorizon addresses Moneybookers slow-pays
BetHorizon (SBR rating B-) has stated that all Moneybookers payout requests would be cleared in the next 10 business days. Three players have written into SBR detailing instances of Moneybookers slow-pay. BetHorizon cited banking issues and an overload of Moneybookers requests as contributing to the delays. BetHorizon has also informed SBR that they will no longer be offering bonuses to those that deposit via Moneybookers.

Player 1: Requested £3000 on May 14th via Moneybookers
Player 2: Requested £1391 on May 15th via Moneybookers
Player 3: Requested £1000 on May 3rd via Moneybookers

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7/8/2010 10:54 AM
JazzSports payout complaint reaches SBR mailbox
A JazzSports (SBR rating C) slow-pay complaint has been reported, one day after the ABC Islands (SBR rating C) payout complaint was published. On May 19th a player requested $2,330 via Moneybookers — he was paid $500 on June 4th, and has received no subsequent payments or response to his e-mails. Players that wish to withdraw funds from any Jazz Sportsbook Group are limited to e-mailing their requests. SBR is investigating the JazzSports and ABC Islands complaints.

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7/8/2010 09:58 AM
BetHorizon — Moneybookers complaint
A BetHorizon (SBR rating B-) payout complaint has been reported. On May 14th a player requested £3000 via Moneybookers. After realizing his withdrawal was being delayed, the player communicated with BetHorizon and was allegedly told he would receive at least half of his withdrawal by June 6th. As of July 8th, the player states he has received no payment toward his balance. SBR will update this report.

BetHorizon player:

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7/7/2010 04:29 PM
ABC Islands feedback wanted
Players with feedback on ABC Islands (SBR rating C) of the Jazz Sportsbook Group are asked to write into help@sportsbookreview.com. A player contacted SBR stating that he requested a withdrawal of $2500 on June 26th via Moneybookers and has yet to receive payment. ABC Islands recently cleared all outstanding payment complaints prior to this new report. SBR is investigating.

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7/4/2010 01:43 PM
Bet770 player submits payment complaint
A Bet770 (unrated) payment complaint has been reported. On June 15th a player initiated a withdrawal request of €8142 via Moneybookers. The player has not received payment to date. SBR is following up with Bet770 to inquire. Readers with feedback for Bet770, or players with payment issues are asked to submit sportsbook complaint forms.

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6/28/2010 12:09 PM
Jazz Sportsbook Group payouts update
The Jazz Sportsbook Group, which includes ABC Islands (SBR rating C), LooseLines (SBR rating C), and JazzSports (SBR rating C) currently has three outstanding slow-pay complaints from players totaling $11,500 in funds owed. A manager stated that one of the payout requests, which was reportedly made by a player via e-mail on June 1st was not received. Jazz has discontinued its live chat service, players that wish to withdraw funds must log their requests through e-mail. The player states he requested $2500 to be paid to his Moneybookers account. Players 2 and 3 requested $4000 and $5000 respectively via check in the first week of June. Three other players who wrote to SBR for sportsbook assistance allegedly received payments via Moneybookers. SBR is confirming the payments with these players and will monitor their progress in requesting the rest of their balances. Jazz has claimed it is expecting a bank wire to hit their Moneybookers account to allow for additional eWallet payments. All sportsbook within the Jazz Sportsbook Group were downgraded to C on June 1st for difficulties processing eWallet payments in their listed time-frame.

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6/24/2010 03:35 PM
Jazz Sports player points out misleading listed payout times
A Jazz Sportsbook (SBR rating C) payment complaint has been reported. On May 27th a player requested $4142 via Moneybookers, before learning from Jazz that he would have to limit his payout requests to $500 increments. This is despite the message on the JazzSports website listing "Same day payouts, receive within hours of your request (up to $5000)". To date the player has received 5 payments from Jazz, and is now being asked to wait an additional two weeks per payout request. Jazz Sports was downgraded to C on June 1st for its inability to efficiently service eWallet methods, along with LooseLines (SBR rating C) and ABC Islands (SBR rating C).

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6/20/2010 09:58 PM
Casineto withdrawals - slow-pay #18
Casineto (SBR rating D-) slow-pay #18 has been reported. On May 5th a player requested $2228 via Moneybookers, and has yet to receive his funds. Casineto has provided only generic e-mails in response to the players inquiries. Casineto is currently slow-paying 18 players a total of $9418. The first withdrawal request was made in May of 2009.

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6/14/2010 09:55 AM
Stryyke voids players winnings and closes account without providing reason
Stryyke (SBR rating D-) has closed a player's account and confiscated €300 in winnings. The action came after a May 18th withdrawal request of €30. Stryyke stated to the player that his initial deposit of €446 would be returned to his Moneybookers account minus a €25 'handling fee'. Stryyke provided no reason as to why the player's account was closed, but has recently justified confiscating winnings from professional players.

Stryyke:

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6/8/2010 10:50 AM
Stryyke payouts update - 31 players owed €27,873
Stryyke (SBR rating D-) slow-pay complaint #31 has been reported to SBR. On May 17th a player requested €424 via Moneybookers. He has sent e-mails to Stryyke customer service which have went unanswered. Stryyke owes 31 players €27,873.85, and has declined to discuss cases with SBR any longer. Stryyke recently confiscated winnings from a player citing that players determined to be professionals are ineligible for any winnings.

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6/8/2010 10:01 AM
BetHorizon Moneybookers slow-pay #3
A third BetHorizon (SBR rating B-) slow-pay complaint has been received. On May 6th a player requested £5000 to his Moneybookers account. He was informed that Moneybookers was backed up and that he would be put in the queue. As of June 8th, his payout has still not been credited - and BetHorizon has provided no further update on his withdrawal status. SBR will update this report.

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6/7/2010 12:00 PM
Unibet account closure dispute - funds not returned
A Unibet (SBR rating B+) account closure complaint has been received. On March 24th a player alleges that Unibet closed his account which held a €710.44 balance. Unibet requested the player confirm his Moneybookers and bank account information prior to sending his funds. Unibet made no indication as to why the account was closed and whether or not just his deposit would be returned or the entirety of his balance. This is the second outstanding complaint of Unibet closing a player's account without making a payment to the player. SBR is following up with Unibet.

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6/4/2010 01:41 PM
WSEX - player debt now $226,715
WSEX (SBR rating C-) is currently slow-paying 36 players a total $226,715. The oldest payout request was made in October of 2009. SBR's last WSEX slow-pay report published on May 14th detailed 33 players being owed $184,284. Since that time, three new WSEX players have come forward who are owed a combined $39,431.

WSEX player:

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6/4/2010 10:02 AM
Jazz/ABC Islands - Three new slow-pays reported for $7500
Jazz Sportsbook (SBR rating C) and ABC Islands (SBR rating C) players have reported three new slow-pay complaints. Both sportsbooks were recently downgraded to C, along with LooseLines Sportsbook (SBR rating C) for failing to offer reasonable eWallet service to players. After losing the ability to offer Neteller, the DPT Sports Group family also began to slow-pay via Moneybookers and bank wire. Jazz management attributes the delays to failed processors and banking restrictions. $7500 is owed in total to the 3 players that wrote to SBR for assistance; this increases the amount owed by Jazz to $16,500 to 5 players. Players in need of assistance with Jazz, LooseLines, and ABC Islands are asked to submit sportsbook complaint forms.

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6/3/2010 01:12 PM
BetHorizon slow-pay #2 reaches SBR mailbox
A BetHorizon (SBR rating B-) slow-pay has been reported. This is the second BetHorizon slow-pay complaint in as many days. A player requested a payout for 1427 GBP on May 12th to Moneybookers and was informed his payout would be delayed up to 15 days. As of June 3rd, BetHorizon has still yet to pay his funds.

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6/2/2010 12:39 PM
BetHorizon player submits $3000 slow-pay complaint
A BetHorizon (SBR rating B-) player has submitted a $3000 slow-pay complaint. On May 10th the player attempted the withdrawal via Moneybookers, but was allegedly informed by a BetHorizon manager that Moneybookers would take time. The player details being told by BetHorizon CS that a wire was being sent to Moneybookers to replenish their account. As of June 2nd, the player has still not received payment. SBR is investigating.

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5/26/2010 09:41 AM
Globet Sportsbook feedback wanted
A Globet Sportsbook (SBR rating D+) complaint was received. On May 16th a player requested a withdrawal via Moneybookers for €244; after growing impatient the player canceled the withdrawal request and submitted another for a lesser amount. Players with feedback on Globet and payment times are encouraged to write to help@sportsbookreview.com.

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5/22/2010 09:41 AM
Sports-1 Moneybookers withdrawal delays update
A Sports-1 (SBR rating B) player from SBR's May 21st report has confirmed receiving payment. He requested €1500 on April 27th via Moneybookers. Sports-1 management has stated that all Moneybookers payouts would be cleared by the middle of next week. SBR will update this report.

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5/22/2010 09:37 AM
Casineto player reports a $103 slow-pay
Casineto (SBR rating D-) has received another slow-pay complaint. A player requested a withdrawal to Moneybookers for $103 on April 4th. On May 20th SBR reported that Casineto claimed that all of the then 16 players who filed sportsbook complaints could expect payment by May 28th. Casineto initially projected that payouts would be caught up by the 24th, but is apparently requiring additional time in honor of the "Whitsun (Pentecost" holiday. Casineto now owes 17 players $7190, the first payout request was made in May of 2009.

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5/21/2010 10:00 AM
Sports-1 players report Moneybookers slow-pay
Sports-1 (SBR rating B) players have reported Moneybookers slow-pay. Player 1 requested $4000 on April 24th. Player 2 requested $3700 on April 26th. Player 3 requested €1500 on April 27th.

Player 2 asked to receive a Western Union payment in light of the Moneybookers delay, but was denied permission. SBR is discussing all three cases with Sports-1 management, and inquiring as to why the players cannot opt for a different method given that Sports-1 has not been able to complete the payouts in its standard time-frame.

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5/16/2010 03:06 PM
Stryyke slow-pays another winner
A Stryyke (SBR rating D-) slow-pay complaint has been reported to SBR. On April 15th a player requested a withdrawal of €561 to Moneybookers, and has yet to receive payment. The player states all required ID documents are on file with Stryyke. Stryyke players have now submitted 29 slow-pay complaints for a total of €26,749.85.

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5/10/2010 05:28 PM
Casineto slow-pays update: $6637 owed to 15 players
Four new Casineto (SBR rating D-) slow-pay complaints have been filed. In SBR's last Casineto update, the sportsbook claimed that the 11 players who filled out sportsbook complaint forms could expect to receive payment by May 25th. Since that report, 4 new payment complaints have been submitted to SBR. Casineto's debt to 15 players is now $6637; with the oldest payment requested in May of 2009.

Casineto player:

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5/6/2010 01:20 PM
Bet911 announces it is broke and unable to give players their funds
Bet911 (SBR rating F) has announced that their sportsbook is insolvent, and cannot pay winners their balances. Bet911 was the subject of a May 3rd report regarding Moneybookers slow-pay complaints. Moneybookers addressed the report by stating that Bet911 had no money in its merchant account. Bet911 claimed initially on April 29th that fraudulent transactions had taken place from Moneybookers users, and that an internal investigation needed to be completed before payouts could be processed. Today Bet911 retracted that remark by issuing the following statement to players at SBRforum:

Bet911 Robert:
Bet911 has been downgraded to F. SBR is aware of at least one sportsbook looking at the possibility of taking over player balances. Bet911 has a higher than average amount of sharp players that make the acquisition undesirable to most potential suiters. Bet911 has been attempting to partner or sell to another sportsbook for at least the past year. Bet911 offered too-good-to-be-true bonuses in conjunction with reduced juice pricing; a very risky model especially for a sportsbook that has to balance its own costs and processing without the help of a white label host. | SBRforum: Bet911 admits to stealing funds

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5/6/2010 11:01 AM
188Bet player complaint - sportsbook voids balance
A 188Bet (unrated) sportsbook complaint has been received. On May 1st a player deposited via Moneybookers before zeroing out his account. The player then funded twice by debit card for $450 and $400. After placing a few wagers, 188Bet adjusted his balance to zero, then asked the player to provide ID documents. The player obliged and sent his ID right away, but did not respond to 188Bet's request for a bank statement showing his address within a 48 hour window - so 188Bet refunded $450 in deposits to the player's credit card. The player points out that his total deposits for the time period that his deposits were voided in is $850.

SBR is following up with 188Bet.

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5/5/2010 07:28 PM
BetKlass sportsbook complaint
A complaint has been filed against BetKlass sportsbook (unrated). On March 20th a player deposited €899.44 into his account, and as of April 20th received a confirmation that his ID and address documents were approved. After two weeks of play he increased his balance to €1131.71, then requested a withdrawal via Moneybookers on April 24th. BetKlass canceled the withdrawal request and informed the player that more information would be provided to the player in the coming days. As of May 5th no explanation on the withdrawal cancelation has been provided to the player. SBR is following up on the complaint.

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5/3/2010 06:52 PM
Moneybookers addresses Bet911 complaints
On April 28th, SBR received complaints that Bet911 (SBR rating C-) was not paying players out via Moneybookers. After one day, Bet911 addressed the reports by claiming that multiple fraudulent transactions were made by their players using the Moneybookers system. Bet911 initially vowed to pay players out via alternate methods, such as by check, before back-tracking and declaring that no player who requested a Moneybookers withdrawal would be paid prior to completion of an internal investigation. Despite this statement, hours earlier the player from SBR's April 29th newswire reported payment. Bet911 has not returned any of SBR's communication since April 29th. Additionally, Moneybookers has taken issue with Bet911's stance concerning why players were not being paid out via Moneybookers. Moneybookers has stated to SBR that Bet911 has insufficient funds to complete their payments to customers. SBR has lowered Bet911's rating to C-.

Moneybookers:

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5/2/2010 02:51 PM
Bet911 payment complaint
A Bet911 (SBR rating C) payment complaint has been received. On April 19th a player requested a $1500 withdrawal to his Neteller account. On April 26th Bet911 informed the player both Neteller and Moneybookers were unavailable for payment, and he would have to instead accept a check withdrawal. SBR is asking that Bet911 remove eWallet offerings as withdrawal options from its website whilst players are unable to use these methods. On April 29th, SBR reported that Bet911 was conducting an "internal investigation" on all Moneybookers accounts after receiving five allegedly fraudulent transactions.

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4/29/2010 01:25 PM
Bet911 addresses Moneybookers complaints
Bet911 (SBR rating C) has addressed the Moneybookers complaints reported on April 28th. Bet911 has claimed that 5 unrelated players allegedly made fraudulent Moneybookers transactions to and from Bet911, and as a result the decision was made to remove Moneybookers as a withdrawal option pending the outcome of an internal investigation. All players are being offered to receive check payments in place of Moneybookers. SBR is asking that Bet911 not impose any additional withdrawal fees should players be forced to receive checks while Moneybookers is unavailable.

Bet911:

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4/28/2010 06:39 PM
Bet911 Moneybookers complaints
Three Bet911 (SBR rating C) Moneybookers complaints have been received. Player 1 requested a withdrawal of £615 on April 19th and was informed that Bet911 had no funds in Moneybookers despite it being listed as a valid payment option on the Bet911 website. Players 2 and 3 requested Moneybookers payouts on April 23rd & 27th respectively and were informed that there were fraud issues with Moneybookers and that the Bet911 Moneybookers account was allegedly compromised. All players were offered to receive checks instead until Moneybookers access is restored. SBR is investigating the complaints.

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4/25/2010 01:25 PM
Casineto - player reports 7 month slow-pay
A Casineto (SBR rating D-) slow-pay complaint has been reported. A player requested $54 to his Moneybookers account on October 8th, and has yet to receive his funds. On April 23rd SBR reported on a Casineto player being paid after a 10 month slow-pay. Casineto currently owes six players that have filed slow-pay complaints $4464, the oldest withdrawal request was made in May of 2009.

Player comments:

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4/20/2010 07:20 PM
Stryyke slow-pay reported
A Stryyke (SBR rating D-) slow-pay has been reported. On January 27th a player requested a withdrawal of €1135. As of April 20th, his Moneybookers account has not been funded. Stryyke's website lists the expected Moneybookers time-frame as 24-48 hours. Stryyke's debt has increased to €18,797.20 across 22 players, with the oldest payment requested in May of 2009.

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4/16/2010 09:01 AM
Oddscompany confiscates deposit+bonus due to shared IP
A player deposited €90 into his Oddscompany (unrated) account on March 24th. After increasing his balance to €286.10 he requested a withdrawal to Moneybookers on April 11th. At this point Oddscompany removed all winnings from the player's account and charged an €88.20 processing fee due to his account using the same IP address as another player.

Oddscompany:
The player informed SBR that upon opening his account he supplied a copy of his passport and debit card to Oddscompany to verify his identity. As for being linked to another IP address, the player has stated that he has placed bets through a university computer. SBR is following up with Oddscompany.

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4/15/2010 07:08 PM
Five new Casineto payment complaints filed
Five new Casineto (SBR rating D-) slow-pay complaints have been received. The payments were requested ranging from May of 2009 to April 1st of 2010. The players are owed a combined total of $4410. Casineto also owes two other players a $1900 from SBR slow-pay reports on March 25th and March 30th. Casineto's website promises players payouts within 48 hours.

Player comments:
Read more Casineto player complaints.

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4/12/2010 10:10 AM
Casineto addresses slow-pay complaint
Casineto (SBR rating D-) has addressed the slow-pay complaint which was initially reported to SBR on March 30th. The player requested a withdrawal of $500 on September 23rd.

Casineto:

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4/5/2010 02:37 PM
BetFred bonus complaint
A BetFred (SBR rating B-) bonus complaint has been reported. A player opened an account to take advantage of a free £100 bet offer. The player won his free bet on a 12/1 horse wager, then won his next play on a 16/1 wager. The player requested a withdrawal of £2900 to his Moneybookers account. After 5 days of no communication from BetFred or Moneybookers payment, the player called BetFred and was informed that his account was being investigated for bonus abuse. No further information was given to the player. SBR is investigating.

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4/4/2010 06:22 PM
Unibet sportsbook complaint update
The Unibet (SBR rating B+) sportsbook complaint from SBR's February 26th report remains unresolved. A player opened a second account on February 9th and deposited €300. Unibet discovered the multiple account violation and closed the account. The deposit has still not been returned to Moneybookers.

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3/22/2010 01:28 PM
BetDOS disables account of player credited wrong currency
BetDOS (SBR rating D-) has disabled the account of the player from SBR's March 3rd complaint. The player funded his account with a €460 deposit on March 5th via Moneybookers. BetDOS instead credited his $460 and ignored subesequent emails requesting to have the amount corrected. BetDOS has not communicated with SBR. BetDOS has been downgraded to a rating of D-.

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3/12/2010 12:40 PM
Stryyke addresses complaint
Stryyke (SBR rating D) has addressed a complaint filed on March 1st. A player complained that his withdrawal of €789.50 via Moneybookers requested on February 25th had not yet been paid. After investigating with Stryyke, it was alleged that the player circumvented his wagering limits. Stryyke stated that it would consider closing his account and refunding only his deposit. The industry standard when wagering limits are circumvented is to honor all winnings and then sanction the account, either by way or warning or ejection. SBR is asking Stryyke to pay all winnings to the player.

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3/10/2010 10:57 AM
BetDOS complaint reported
A BetDOS (SBR rating D+) complaint has been filed. On March 5th a player deposited €460 to his BetDOS account via Moneybookers. The amount credited to the player was instead $460, subsequent emails to BetDOS requesting the currency to be corrected have went unanswered. SBR is investigating.

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3/3/2010 04:12 PM
Dimeline Sportsbook: botched bonus update
Dimeline Sportsbook (SBR rating D) addresses bonus complaint SBR reported on March 2nd. On January 5th 2009 a player deposited €2000 in exchange for a €2000 cash bonus with an 8X rollover. The bonus was double credited resulting in the players balance increasing by an extra €4000 in bonus money. The player slowly wagered €20,182 toward his rollover throughout baseball season. On January 1st of 2010 Dimeline removed €4505 in bonus money from the account, leaving the player with his original deposit. Dimeline discovered the crediting error when the player requested Moneybookers payment, additionally, the player was nine months past Dimeline's posted rule on rollover completion time. The rule is stated as follows:
At the time of the adjustment, Dimeline states the player was down $1200. Dimeline has offered to refund the players €2000 deposit in full, noting that any proration of bonus play would leave the player with a significantly less return.

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2/26/2010 11:18 AM
Unibet complaint
A Unibet (SBR rating B+) player admits to opening a second account on February 9th and funding it with €300. Unibet discovered the multiple account violation and closed the account. The player has claimed that his deposit has not yet been returned to Moneybookers. SBR has written Unibet to inquire if the deposit was in fact refunded.

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2/22/2010 09:17 AM
Bet1128 Moneybookers dispute: player account suspended
A player has claimed that Bet1128 (SBR rating D+) has suspended his account due to his Moneybookers email address allegedly not matching his sportsbook registered address. The player states the emails are the same or the system would not process the withdrawal request. After disabling the Moneybookers option for his account, Bet1128 proceeded to suspend the bettors account. SBR will inquire on the status of the players account and his funds.

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2/19/2010 05:26 PM
Stryyke player reports €1237 payment
A Stryyke (SBR rating D) player that filed a payment complaint with SBR on February 3rd has reported payment from Stryyke. The player requested €1237.40 via Moneybookers on January 12th. Stryyke currently owes five players €3725.05 with the earliest payment request made on November 18th.

Player comments:

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2/5/2010 04:06 PM
MyBet (unrated) slowpay reported
A complaint has been filed against MyBet (unrated). A player deposited €20 on January 9th, after 11 days of play his balance increased to €225.80. On January 20th, after supplying ID, he requested a withdrawal to Moneybookers. As of February 5th no payment has been sent. SBR will investigate the claim. | View SBR sportsbook ratings guide

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2/5/2010 03:43 PM
Heroes payment complaint filed
A Heroes (SBR rating D) slowpay complaint has been reported. The player requested a withdrawal of his $3807.19 balance to Moneybookers on August 2009. He states that a total of 10 emails were sent to Heroes, each of which were answered with generic replies that payments would resume soon. Heroes players have filed 13 slowpay complaints with SBR for a total of $78,165.19 in owed funds. In SBR's February 4th report, Heroes claimed that the company was in the process of merging with another gaming firm, which would allegedly give Heroes the ability to pay players. | View February 4th Heroes sportsbook complaint

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2/5/2010 03:31 PM
Stryyke player confirms payment
A Stryyke (SBR rating D) player has confirmed payment. On October 18th the player requested €1299 via Moneybookers. The withdrawal time was attributed to processor delays and a lengthy auditing procedure by Stryyke called a 'KCY' check.

Stryyke:
Stryyke currently owes 10 players €5233.86. Players experiencing payment delays from Stryyke are invited to submit sportsbook complaint forms.

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2/2/2010 01:09 PM
More BetDOS slowpay complaints
Two new BetDOS (SBR rating D+) slowpay complaints have been received. One player requested a $500 Moneygram on January 15th and has yet to receive his funds. The second player initiated a payout request on January 12th for $1567 via Moneybookers. BetDOS customer service has cited an absent manager as the reason for payment delays.

BetDOS CS:
In total SBR has recorded six outstanding slowpay complaints against BetDOS. $5908 is owed to players with the oldest requested initiated on December 10th.

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2/2/2010 08:23 AM
Stryyke player reports payment
A Stryyke (SBR rating D) player has reported payment. On January 13th the player requested a €200 payment to his Moneybookers account. Eight Stryyke players have filed complaints over the last month reporting a total €4769.31 in owed funds. Stryyke has informed SBR that the manager who would receive player disputes has left the company. Stryyke has stated that it intends to work with SBR in updating the status of players who are owed. Stryyke has not directly commented on what has contributed to the payment delays.

Player:

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1/24/2010 03:36 PM
New Stryyke slowpay complaint reported
A new Stryyke (SBR rating D) slowpay complaint has been filed. A player requested a 1000 withdrawal on December 3rd to his Moneybookers account. Stryyke has responded to the player's emails with a generic message stating that his payout request is still processing.

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1/23/2010 12:26 PM
More details emerge in BetTango slow pay complaint
On 1/22 SBR first reported on a BetTango (unrated) slow pay complaint. The player created his BetTango account on November 9th. The account was funded via Moneybookers for $340. After being unable to contact BetTango via their listed phone numbers, the player contacted Moneybookers as BetTango was promoted on their website under their gaming promotion advertisements. Moneybookers supplied an email point of contact for BetTango. On December 14th, the player requested a $1900 cashout back to his Moneybookers account. On December 16th the player was informed his payment would be processed within the next 24 hours. After another 7 days of waiting, BetTango claimed to be in the process of moving funds around and did not specify when the player could expect payment. 40 days have passed and the player's Moneybookers account has yet to be funded by BetTango. SBR will followup on the complaint. | View BetTango forum discussion

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1/22/2010 09:37 AM
BetTango (unrated) payment complaint
A Bet Tango (unrated) player has written to SBR with a payment complaint. On December 14th the player made a payout request and has since not received his funds. Additionally, shortly after making the payment request the player has been locked out of his account. The player discovered Bet Tango via a Moneybookers promotion. SBR will investigate into the complaint and Bet Tango further. If any player has feedback or a similar payment complaint against Bet Tango, file a sportsbook complaint form.

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1/11/2010 07:56 AM
IASbet returns balance to player's Moneybookers account
On 12/9 SBR reported that IASbet.com (SBR rating B) closed a player's account and refunded a €4,000 deposit to Moneybookers. Moneybookers subsequently returned the deposit to IASbet after also closing his account. InternationalAllSports refused to send the withdrawal to any other payment method except Moneybookers, which was the source of deposit. SBR launched an inquiry with Moneybookers, the account was then reinstated. IASbet then returned the €4,000 balance to Moneybookers. | View initial IASbet report

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12/28/2009 03:56 PM
Sports.com Moneybookers payout complaint
A Sports.com (SBR rating D-) Moneybookers complaint has been received. A player states that his payment request of $315.88 has been delayed multiple times and that all required ID documents were made available to the sportsbook. Sports.com is part of the Jazette Sportsbook Family.

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12/22/2009 12:33 PM
New Dimeline Sportsbook slow pay
A Dimeline Sportsbook (SBR rating D) slow pay complaint has been filed with SBR. A player requested $1800 via check on October 21st. His request is still pending. The player describes attempting to withdraw $2000 prior to this request by Moneybookers, that request was cancelled as Dimeline has experienced difficulty paying customers out via Moneybookers. SBR will speak with Dimeline for an update on this latest slow pay complaint. One other player is waiting for a $4000 payout. Dimeline has stated that player should receive a check by the first week in January.

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12/9/2009 06:12 PM
Moneybookers reverses players balance to IASbet following fall account closure
On September 5th, IASbet (SBR rating B) closed a player's account and refunded a €4,000 deposit to Moneybookers. International All Sports claimed the player wagered in 'shared environments' and refused to elaborate further. The player reported today that Moneybookers closed his account and cancelled all transactions of the last 6 weeks. €4,000 was returned to IASBet.com. SBR will investigate into what caused the once deposited funds to be credited back to the sportsbook.

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12/2/2009 09:35 AM
Dimeline Sportsbook bonus confiscation update
Dimeline Sportsbook (SBR rating D) has refused to pay a $2000 cash bonus which was confiscated from a winning player on May 1st. In SBR's initial report, it was stated that Dimeline confiscated the $2000 bonus due to non-recreational play. The player funded his Dimeline account on March 22nd with $3100 via Moneybookers. He was then credited a $2000 bonus. The player placed $38,160 in action before Dimeline suspended his account on May 1st, cited steam play, confiscated the bonus, and invalidated a large % of his rollover as his play included MLB moneyline favorites greater than -150. The player's balance after the bonus confiscation was $13,000. Dimeline imposed a new rollover on the player, which he later met. The player cashed out $9976 over the past two months as Dimeline has meted out their ongoing slowpays. Dimeline has refused to credit the player the $2,000 bonus.

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11/24/2009 02:26 PM
Superbook voids $515 in player winnings and closes account
Superbook (SBR rating D-) has voided $515 in player winnings. On October 30th, a player funded Superbook (a member of the Jazette sportsbook family) for the first time with a $200 deposit via Moneybookers. A day later the player increased his balance to $715. On October 31st Superbook closed the account and refunded only the player's $200 deposit. Superbook management has stated that there was a high risk associated with the player. Superbook declined to disclose what the risk was but did state that it had nothing to do with the wagers submitted.

Superbook management:

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11/17/2009 10:19 AM
Dimeline player confirms payment
A Dimeline Sportsbook (SBR rating D) player has confirmed payment. The player initially requested £1221.40 on June 18th. Dimeline paid £500 to the players Moneybookers account and the player has agreed to receive the rest via check. Three players remain on Dimeline's slow pay list for a combined $9980 requested as far back as May 26th of 2009. Dimeline management has stated it expects those players to receive funds in one week. SBR will update this report.

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11/6/2009 05:25 PM
Skytower update
On October 13th SBR reported on an alleged Skytower (SBR rating C) slow-pay for a payment requested June 26th. Skytower has informed SBR that the player’s rollover had not yet been met as he had wagered on proposition bets. Skytower customer service was initially mistaken on reason for not filling the player’s request. Skytower has stated that the player will be paid in full via Moneybookers this month. SBR will update this report.

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11/5/2009 12:11 PM
New Stryyke slow-pay has been reported
Following SBR's Stryyke (SBR rating D-) report on Wednesday, a new slow-pay complaint has been filed. In this latest report against Stryyke, a player described requesting a Moneybookers withdrawal of $897.25 on October 14th. Stryyke owes four players €2036 with the oldest payment request made on September 30th.

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10/17/2009 09:55 AM
24SportsWeb slowpay reports
24SportsWeb (SBR rating C-) owes four players $8290. The payment requests range from as early as June, with the rest requested in August. 24SportsWeb has stated to players that Moneybookers is 'no good' to use as a withdrawal option. One player agreed to accept a bankwire in its place and has yet to receive his funds. Another player was sent a check with a tracking number that shows no activity. SBR advises players to cease wagering activity with 24SportsWeb until outstanding balances are paid.

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10/10/2009 11:06 AM
Two new Heroes slowpay complaints received
Additional Heroes Sports (SBR rating D+) slowpay complaints have been received. As of July 1st Heroes owed 11 players over $60,000. These players have been paid but four new reports have surfaced totaling $19,942 in player funds owed. When Heroes management was asked about these players and payments in general, Heroes replied that players are "in line to be paid". Heroes also lost Moneybookers as a funding/payout method for its bettors; Moneybookers dropping Heroes as a merchant account would indicate widespread complaints from its users. SBR advises all Heroes players to discontinue wagering with this outfit until delinquent accounts have been settled.

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10/7/2009 05:16 PM
Dimeline continues to delay payout of "steam player"
Dimeline Sportsbook (SBR rating D) has continued to delay the payout of a player that it has labeled a professional bettor. The player requested $2000 on June 18th and $2000 in mid-July. Neither withdrawal has been paid by Dimeline. SBR advises players to avoid Dimeline until multiple slowpay reports are resolved.

Dimeline: "Sir, at this time we do not have the Moneybookers funds to pay you. Your account was also labeled as a wiseguy account. This means you bet steam and are clearly a professional which is against our bonus terms. You will be paid but it will be another 30 days minimum. "

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9/25/2009 04:02 PM
Casineto player confirms payment; Casineto upgraded to D
On September 11th SBR reported that Casineto (SBR rating D) management stated all delinquent withdrawals have been satisfied. SBR has received confirmation from another player this week that his $1538 Moneybookers payment, which was requested June 29th, has been received. SBR will consider the Casineto slowpay cases closed barring any new reports from players.

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9/23/2009 05:17 PM
Stryyke slowpay
A Stryyke (SBR rating D+) player has reported that he has been waiting for a $591 payment to his Moneybookers account since July 26th.

SBR has recently established contact with the General Manager of Stryyke, and expects an update on this case before the week's end.

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9/22/2009 02:34 PM
Two new Dimeline slow-payment complaints surface
Two new Dimeline Sportsbook (SBR rating D) payment complaints have come in. The first player requested a payout of $780 June 13th via Moneybookers, which was slated to take 10-14 days. After waiting for a month and a half, Dimeline stated on July 28th that the player would be sent a check. He has yet to receive any payment. The second Dimeline player requested a withdrawal of $2,000 on August 17th and has not received his check. Dimeline has repeatedly told both players the check would arrive "any day".

SBR has nine outstanding Dimeline slowpay complaints totaling $21,747. The withdrawal requests were made from May 2nd to August 17th.

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9/18/2009 09:29 AM
Another Malta-based company, BetAfterBet, slow-paying
A payment complaint has come in against unrated sportsbook BetAfterBet. The sportsbook website claims that the company is owned by Bonobet Ltd., which operates in Malta and is licensed by the LGA of the Malta. Many slow-pay and scam sportsbooks have originated from Malta in recent times. BetAfterBet offers no phone number for customer support, but can be reached via live chat and email.

The BetAfterBet account holder who filed the sportsbook complaint form indicates he joined BetAfterBet in December of 2008 and made his first deposit of 98 Euros. The player deposited via Moneybookers. On August 17th of 2009, his first payment request was made for 830 Euros. No payment has been received.

BetAfterBet 8/17/09


BetAfterBet 8/25/09


BetAfterBet 9/18/09

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9/11/2009 09:36 AM
Casineto states all delinquent withdrawal requests have been paid
Casineto (SBR rating D-) management states that all players owed have been paid in full. On August 17th SBR reported several slow-payment complaints from Casineto players. The average Moneybookers processing time has been 30 to 40 business days. Two players have confirmed this morning that payment was received in full. SBR is waiting for withdrawal confirmation from four players.

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9/4/2009 11:16 AM
Additional Casineto slow-pay complaints received
On 8/14 SBR first reported on six Casineto (SBR rating D-) slow-pays. Two players confirmed payment in that time, and eight new slow-payment complaints have since been received. One player requested a $500 payment on June 15th to his Moneybookers account. The request was "approved" by Casineto but funds have not been received. Another player requested Moneybookers payment on June 20th for a mere $58 and also has not been paid. SBR will continue to press Casineto for answers, but players have received only generic email updates such as the following-

Casineto: "We are sorry for the delay in transferring your money. The processing of withdrawals is still in progress. Hopefully this week this will be completed. After this we will be able to transfer your money to you! We ask for your patience and understanding in the meantime! Sincerely, CasiNETo Support Team".

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8/17/2009 09:20 AM
One Casineto (SBR rating D-) player reports payment
A Casineto player who has been slow-paid since June 10th reported payment via Moneybookers today. The bettor had been waiting for a $404 payout. Casineto management has yet to discuss payout issues, which started in May, with SBR. May. The amount owed to players who have written used the sportsbook complain form totals over $14,500.

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8/14/2009 12:15 PM
More Casineto slow-pay complaints reach the SBR mailbox
Six Casineto (not rated) slow-pay complaints have been filed by bettors. The reports date back to May 30th, when one player requested $1400 via Moneybookers. He has yet to be paid. Another player is being slow-paid on a $2,000 Moneybookers payment requested June 22nd. The amount owed to players is over $15,000. Casineto has cited "technical issues" as reason for payment delays. Casineto Sportsbook is located in Costa Rica, and lists a physical UK address on its website which is a mail forwarding service in the UK. Players should avoid this sportsbook. History suggests there is a high probability that this new sportsbook will fold or have ongoing problems.

Casineto response to players:
We are sorry for the delay in transferring your money. We have been facing technical problems, their solution is in progress. We transfer your money as soon as possible.
Sincerely,
CasiNETo Support Team

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6/6/2009 11:23 PM
LasPalmas (SBR rating D+) pays player partial payment of $1,775
The player has been waiting for $5,594 via eWallet, Moneybookers, since February 21st. Las Palmas has not offered specific timeframes to other players who are waiting for over $33,000 since February of this year.

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6/4/2009 07:26 PM
Dimeline Sportsbook (SBR Rating D+) threatens to confiscate player’s funds because he made negative comments about the bookDimeline Sports (SBR Rating D+) threatens to confiscate player’s funds because he made negative comments about the book.
Dimeline Sportsbook  threatened to confiscate a player's winnings of $4,450 because he posted negative remarks at SBRforum. The player complained that Dimeline was unable to pay him through Moneybookers, his method of deposit, and  agreed to instead accept a check. On June 3rd the withdrawal request was accepted and scheduled to be processed. On June 4th Dimeline Sportsbook management discovered the player's statements, and demanded that he issue a retraction if he wanted his money. Dimeline then cancelled the withdrawal as the player refused to retract his statements. The player has been locked out of his account. SBR has verified the player's report with DimeLine. The player is hopeful the sportsbook will again process his payment tomorrow and put an end to the unprofessional behavior. | Player on DLS

Dimeline Sports Update: Bonus and winnings confiscations
Three players originally filed complaints that the sportsbook had confiscated bonuses and winnings. The sportsbook pointed to the fact that the players, though they wagered over $100,000 and had their limits lowered, were not recreational and were undeserving of their deposit bonuses. The end result was removal of bonus funds while being forced to complete the rollovers that accompanied the promotions. If the players refused to continue wagering they were told their winnings "from the bonuses" would be withheld. The confiscations went on to effect seven players who all elected to bet their money per management instead of giving up a portion of their winnings. DimeLine Sports now has a history of holding funds hostage and treating players unfairly.

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5/15/2009 11:01 PM
Three players complain of waiting at least 14 days for Moneybookers payment from Casineto (not rated). The sportsbook's users are upset that Casineto's website quotes 48 hours for processing of its main transfer method, Moneybookers, and has not answered email. The sportsbook stated that "technical errors" are responsible for delays. SBR will report on payment status next week. Casineto is a new sportsbook located in Costa Rica. The website lists a UK physical address which is a mail forwarding service in the UK.

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3/29/2009 09:42 PM
Gold Victory (SBR rating D+) states it is unable to fill four week-old withdrawal requests. SBR has been contacted by 14 players concerned that they have not yet been paid by GoldVictory.com. Five of these players submitted withdrawal requests in the first few days of March. The second group emailed SBR complaining that they have not received information on withdrawal requests submitted mid-March. GoldVictory.com lists payout times at 48 hours for Neteller and Moneybookers, the e-wallet methods used by all who submitted complaints. Alternate payout methods have not been offered. SBR has contacted Gold Victory multiple times this month but the book has not addressed its current issues as it has in the past. Gold Victory told some players via email that a "backlog" in withdrawal requests was the reason behind the delay. The vague response leaves players wondering if some type of administrative action is delaying the processing of payment or it the sportsbook simply does not have the funds in its e-wallets. Moneybookers and Neteller can be normally be processed instantly by books servicing only non-US players. The sum of money owed to these players is over 15,000 euros. GoldVictory also owns Martial Arts betting site, Kickbets (SBR rating D+).

Gold Victory's standard response to players:
Thank you for your email. Please note that at the moment we are still caught up with a backlog of requests, which we are trying to process as soon as possible. We will inform you via email when your payment has been released. Thank you for your understanding in this matter.
SBRforum: GoldVictory Discussion

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1/10/2009 11:07 PM
Stryyke (not rated) clears delinquent payouts
Since SBR's initial report in November Stryyke has paid all nine players who have complained of payout delays. Delays ranged from one week to over a month. Player concern was high due to a lack of communication from the sportsbook and the withdrawals being requested through the book's main payout method, electronic transfer service, Moneybookers. Recent withdrawal reports from December suggest Strykke has improved over November. Stryyke blames being short-staffed in December for slow-payment, which did not exceed 10 days.
"As we were not working with the full staff during the Christmas and New Years weeks, we couldn't process all payouts in a timely manner. Some customers unfortunately experienced delays with their payouts."

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12/20/2008 11:11 PM
Initial feedback from users of new sportsbook Evebet (not rated) negative
Players report poor customer service and an inability to engage in communication with the sportsbook. The most recent complaint comes from a player who wagered on a Mexican basketball game. Evebet canceled the player's bet one day after it won without explanation and has not replied to requests for details on why the bet was voided.

Player two: Dear Bill Dozer, I was advised to mail you about this case. I was betting with evebet.com less than 2 months. I would like you to know that their services are really the poorest I have ever met. Too much problems with withdrawals and stake dessisions. But real problem is that 5 days ago they locked my account and my $5100. They told me that I have some problems with credit card but I have never used any credit card with them only Moneybookers. then I mailed to Moneybookers and they checked my account and everything was normal with it. they mailed to evebet and explained them that there was no any problems with my account after what evebet mailed us that they will unlock my account as soon as possible. 2 days passed and account is still locked I can see my money in balance line but I can't withdraw or make any bets

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11/28/2008 03:34 PM
Stryyke (not rated) players complain of voided winning wagers and slow-pay
Stryyke canceled a tennis wager in October citing a mistake on the listed wagering odds. The odds were not erroneous and the book has not offered to pay the bet at what it deems to be the correct market price. SBR will contact the sportsbook about this matter and about the company in general. SBR expects to complete a rating evaluation of Stryyke next week.
Player: This won and was correctly credited to my account. However, after requesting a payout on 24/11/2008 they sent me an email saying the payout was cancelled and this wager was being made void. At no point before or after the event in question did I receive any comunication from them about this happening, therefore I find it extremely dubious and unfair behaviour.

SBR will also inquire with Stryyke about a Moneybookers payout delay of one month. The sportsbook told the player that its Moneybookers account is unfunded. Stryyke has not offered a withdrawal by other means.
Player: They says that they have not funds in their Moneybookers account and that they will sort this soon, but the same story for 1 month. I ask them to withdraw by bank transfer but they says its no need for that because I will not receive my funds faster. They also deducted money from my account so I can not withdraw via an alternate method.

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10/26/2008 10:43 PM
SBR received six payout complaints from Worldbet (SBR rating F) players in October. Worldbet has failed to pay players in the past and routinely waits months to pay those fortunate enough to receive their funds. Victims request SBR to continue to warn others about this scam sportsbook.

Player: can you please help me ive made a withdraw from worldbet.com for over 5000 euro and it still hasnt even been processed , ive sent loads of emails , confirmations to all there addresses they wont reply , how do they get away with it not paying people?
Player: Here is my correspondence with the poor F-rated worldBet bookie. They do not answer my emails.Have requested a payout of 947$ and since 24.8 they have not give a sound from their “support”Please help or maybe report them as a “scam” bookmaker?
Player: I have a pending withdrawal request at worldbet, which is pending for a month ( I made the request on the 25th of August, with the ammount of, 849 USD-t, and I asked for a Moneybookers withdrawal).Since that, I haven't received the money, nor any emails from Worldbet about this withdrawal. I tried to contact them via email, but I only received an auto-reply from them. I am really concerned about this money...

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8/2/2008 02:41 PM
BoDog downgraded due to processing issues. Bodog (SBR rating B-) tells SBR that closing third party processors have forced them to reroute transfers through other payment services. This has caused players to wait even longer than the 40 business days listed on the Bodog website. Players who deposited via person-to-person transfer methods have the ability to receive payment through the same method within three business days. Non-U.S. users using eWallets, Neteller or Moneybookers are offered payment within one business day. Bodog's downgrades from A to B- this summer reflect the book's inability to send checks or bank wires in a time frame consistent with top sportsbooks.

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7/25/2008 11:31 PM

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7/14/2008 11:50 PM

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7/7/2008 10:34 PM

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6/6/2008 09:38 PM

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5/29/2008 09:49 PM

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8/22/2007 04:42 PM

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8/1/2007 04:57 PM

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7/28/2007 09:17 PM

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6/7/2007 11:11 PM

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4/9/2007 11:46 PM

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4/1/2007 11:23 AM
WorldBet (SBR rating D-) players submit 5th no-pay complaint in two months. The problem bookmaker has not responded to player complaints or SBR inquiries.

"Hi there, Ive recently requested a payout by Moneybookers of roughly £1400 sterling. The money hasnt arrived and Ive sent numerous emails to Worldbet to try to get some idea of where the money is as its left the account. I have had no response whatsoever. I would appreciate any help or assistance you could offer on this matter as Im getting really stressed and worried about the payment. I only wish Id read your ratings before depositing there."

"I`ve found your site as I was trying to find more useful information about gambling. As I have now a problem with one of the bookies I`m contacting you....with the hope that you could help me. I have made a withdrawal from WORLDBET at the 12th of March. After that they`re not answering to my mails...they have no phone...nothing. And still the money-transfer is not placed."

"I have a little problem,and I don't know how I can resolve-it.It's about a bookmaker, worldbet.I have founded my account,and I win the first bet.Now,my account is "temporarly disabled",from 3 weeks ago.I send everyday a lot of mails,but all I receive is an automatic reply.I don't know for what my account is disabled. Now I write to you for ask you what can I do,because I think you know a way to resolve this.In my country,worldbet has a lot of customers,and a lot of them have problems.I think you can understand my mail;my english is poor,sorry."

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12/13/2006 07:34 PM
Pointbet (SBR rating D+) payout problems continue. The sportsbook is offering large bonuses to new players via email while telling current users that they are unable to pay.

Player: I have been waiting 9 days now for a bank withdrawal. I have made 3 Moneybookers withdrawals recently, and for each one I was initially told 24-48 hours. Each Moneybookers took 7 days to come (and numerous complaints from me) - the excuse being that the Moneybookers account was underfunded. Hence I decided on a bank withdrawal for GBP 8000, as there could be no such excuses for delays - and after 9 days I have now been told that members withdrawal requests are backed up "from last month" and i just basically have to wait indefinitely. This is despite the fact that last week when I queried the slow payment I was told "it will be done tomorrow" and "it will be done later today, please check back later". This is now in the area of serious slowplaying, and I have a very large balance at this book, so you can understand my concern and also my concern that other players and potential players at pointbet might be on the way to being scammed.

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12/5/2006 07:35 PM
Pointbet (SBR rating D+) users complain of latest withdrawal delays. Players are waiting between 5 to 10 days for payouts as was the case in July. The sportsbook admits that their Moneybookers merchant account is insufficiently funded and those who request larger sums are forced to wait. Pointbet has not offered clients alternative payment options.

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11/3/2006 09:49 PM
BetBet (SBR rating C-) and WWTS (SBR rating C-) process payments via Neteller to non-US users. Moneybookers withdrawals still pending.

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9/22/2006 09:37 AM
BetButler(not rated) closes; slow-paying users
BetButler’s website states that the exchange bookmaker will no longer be servicing bettors and advises all clients to request their balances. Two players who made Moneybookers withdrawal requests a week before the closing, say they are still waiting for their transfer. BetButler has not responded to player emails inquiring about the payout status.

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7/9/2006 11:36 PM
SBR has confirmed that six Pointbet (SBR rating D+) users have received four figure Moneybookers transfers over the weekend. Management tells SBR that both merchant accounts (Moneybookers and bank transfer) are now sufficiently funded.

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7/5/2006 10:23 PM
SBR Bill Dozer reports: Pointbet (SBR rating D+) payout delays expand to both of the book’s available payout options. After waiting a week for Moneybookers withdrawals, due to an underfunded merchant account, some players have requested their funds by bank wire. These bank wire transfers have been pending for one week and have not yet been paid.

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6/29/2006 01:10 PM
SBR Bill Dozer reports: PointBet (SBR rating D+) slow-paying player waiting for Moneybookers withdrawal. On the fourth day the player was informed that his withdrawal was not processed due to a lack of funds in PointBet’s Moneybookers merchant account. Players should expect their sportsbook to immediately offer the payout through other means when the preferred method is not available.

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6/23/2006 03:02 PM
SBR Bill Dozer reports: StanJames (SBR rating B-) targets American betting market; adds Neteller as banking option. The sportsbook says it will add Moneybookers next month. SBR readers have complained that the book’s prices are too high, with some US sports betting carrying double the standard vig.

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6/6/2006 11:59 AM
SBR Bill Dozer reports: NoJuice Sports (SBR rating D) blaming payout delays on three lost bank wires, totaling $40,000. Management states that bank checks and bank wires are offered; however normal processing may require an additional week. Customer service tells SBR that other instant-transfer methods such as Moneybookers and InstaDebit are only available for deposits citing a "new processing system". NoJuice has been downgraded from D+ to D.

Note: SBR expects a rise in payout complaints this week after Neteller informed Costa Rica bookmakers that they would no longer accept emergency/instant account-to-account tranfers through Costa Rican banks. All merchant deposits must be sent to Neteller’s bank account in the United Kingdom via standard wire. This change may affect the liquidity of small sportsbooks, and require multiple merchant accounts be adequately funded.

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3/23/2006 05:28 PM
SBR Mailbag: Player gives update on BetClick(not rated) payout complaint.
"Hi Bill and team. There are some comments on the front page of your site which I made regarding betclick (under my nom-de-plume Bisonravi) in your forums. I want to say that since these were made I spoke to Betclick direct and they processed the payment to a different bank account. Their story - which I find relatively convincing - was that the initial payment was bounced back to them by their payment processor. I have since heard that users depositing and withdrawing with Moneybookers have had fewer if any problems.. This is a difficult one, as most books don’t have the sort of problems betclick demonstrated. However by talking direct to their accounts manager (Bianca Robinson) I received acceptable attention and response. I think players need to be aware that there are some questions about this book, but I would inclined to cut them a little slack."

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1/10/2006 01:24 AM
SBR Bill Dozer reports: BetEd(SBR rating C) blames payout complaint on unresolved Moneybookers issue and says they will discontinue using this banking option. Management is offering the player payment through an alternate method free of charge. SBR to follow withdrawal with player and discuss email service complaints with BetEd management.

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1/8/2006 11:52 PM
SBR Bill Dozer reports: Bettor files payout complaint against BetEd (SBR rating C). The player was told on 12/22 that the book was "experiencing some temporarily difficulties with our Moneybookers account" and that Moneybookers would be available before the new year. The player complains that emails have since not been returned. SBR to contact BetEd on player’s behalf.

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5/9/2005 12:46 PM
SBR Bill Dozer reports: New betting exchange BetAttack (SBR rating D-) slow-paying players claiming they need time to fund their Moneybookers account. Moneybookers is the only available option for players to collect winnings.

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11/24/2003 03:50 PM
Morganbet - Unknown previously to SBR is accused of defrauding players using Moneybookers

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