10/13/2010 07:08 PM
Sportsbook.com Group — Sports.com & AllStar confiscate $39,000 from winning playerAllStar (SBR rating D-) &
Sports.com (SBR rating D-) allegedly confiscate $39,000 in winnings. A player writes to SBR that on September 21st, his accounts were closed after he won $35,000 on tennis parlays.
The player deposited $10,500 to AllStar and increased his balance up to $49,500.
He deposited $1,000 to Sports.com and still has $6,900 in pending wagers
at the sportsbook. He was told that he would be refunded the $10,500 in
AllStar deposits, but would only receive his $1,000 back from
Sports.com if his pending wagers won.
AllStar and Sports.com are both operated by
Jazette Enterprises Ltd..
Jazette is the label behind the
Sportsbook.com (SBR rating D-) family, and has acquired a reputation for confiscating funds from winning players. In this alleged instance of theft, the AllStar manager claims that the winnings were being voided due to the player circumventing limits. However, the player states that he was fully aware of
Jazette skins policy and that he consciously avoided wagering the same game at each site. |
Sportsbook.com group confiscation report
12/28/2009 03:56 PM
Sports.com Moneybookers payout complaintA
Sports.com (SBR rating D-) Moneybookers complaint has been received. A player states that his payment request of $315.88 has been delayed multiple times and that all required ID documents were made available to the sportsbook.
Sports.com is part of the
Jazette Sportsbook Family.
12/20/2009 12:14 AM
Linesmaker (SBR rating C-) website down
Linesmaker (SBR rating C-) has been down for the past 48 hours.
Linesmaker staff has attributed the downtime to connectivity issues with its network service provider. Players can contact Linesmaker to attain the address for its mirror site to place bets while the main site is down. Linesmaker.com is a member of the
Jazette family of sportsbooks.
11/24/2009 02:26 PM
Superbook voids $515 in player winnings and closes accountSuperbook (SBR rating D-) has voided $515 in player winnings. On October 30th, a player funded
Superbook (a member of the
Jazette sportsbook family) for the first time with a $200 deposit via Moneybookers. A day later the player increased his balance to $715. On October 31st Superbook closed the account and refunded only the player's $200 deposit. Superbook management has stated that there was a high risk associated with the player. Superbook declined to disclose what the risk was but did state that it had nothing to do with the wagers submitted.
Superbook management:
Our concern was not related to the wagers he submitted. I will not share the details as to what we believe was the high risk associated to this account or others. I have nothing further to discuss regarding this issue.
We have the right to refuse any account and it's unfortunate that we cannot always do that before they sign up, deposit and place a wager although we do our best to do so within 24 hours.
6/12/2009 12:14 PM
Brobury Sports upgraded from D- to D+BroburySports management discussed the company structure with SBR.
Brobury states that despite using Sportsbook.com's software and wagering department, they have their own customer service office is Escazu, Costa Rica and handle their player's financial processing. SBR is scheduled to meet with Brobury next month and continue the evaluation process. BroburySports absorbed
Malvern Sportsbook (SBR rating D-) last week. All
Sportsbook.com (SBR rating D-) licensees (
Jazette Ltd. serviced sportsbooks) are welcome to contact SBR to discuss policies and procedures and how they may differ from the unfair
Sportsbook.com policies. |
Sportsbook.com correlated parlay disputes
4/30/2009 07:34 PM
Iwager (SBR rating D-) cancels player's wagers; blocks account history The player made winning in-game NBA wagers. Iwager canceled winnings of $3941, claiming the wagers were not for live in-game wagers, but were all past-posted bets that were offered accidentally while the game was taking place.
Iwager closed the player's account, and refused to allow the player or SBR to view the wagering ticket which would reveal whether the bet was a past-posted play or a valid in-game bet. Iwager is a licensee of the
Sportsbook.com family,
Jazette Enterprises Ltd.
12/5/2008 07:19 PM
Parier.net enters the SBR Rating Guide at D-. The sportsbook is operated by the
sportsbook.com Group, which uses the company name
Jazette Enterprises Limited. Like all
sportsbook.com books, Parier is located in Costa Rica and not in Gibraltar as the address at the bottom of the website suggests. Parier caters to French players and uses World Gaming Software.
11/23/2008 11:31 PM
MalvernSports enters
the SBR Rating Guide at D-. The sportsbook is operated by the
Sportsbook.com
Group, which uses the company name
Jazette
Enterprises Limited. As with all Sportsbook.com books,
MalvernSports is located in Costa Rica and uses World Gaming Software.
11/16/2008 11:19 PM
OnlyWinners enters the SBR Rating Guide at D-. The sportsbook is operated by the
Sportsbook.com Group, which uses the company name
Jazette Enterprises Limited. Like all Sportsbook.com books, Onlywinners is located in Costa Rica and uses World Gaming Software. SBR is currently discussing outstanding claims with Sportsbook.com management. The Sportsbook.com Group has unjustly confiscated balances from many players over the past two years.
4/5/2008 01:58 AM
New BetOnUSA (SBR rating D-) player comes forward with claim for $29,000
BetOnUSA stiffed multiple players for at least $200,000 when moving its websites from the Sportsbook.com Group (Jazette Enterprises Ltd) to already slow-paying operation, Futurebet. This latest claim is for just over $29,000. BetOnUSA has told winners that these large debts belong to the Sportsbook.com Group. In late 2007 BetOnUSA forced a player to settle for slightly more than half of his six-figure casino jackpot, claiming that Sportsbook.com, who was providing hosting and software to BetOnUSA at the time, was responsible for those funds.
Player: In summary, when Betonusa.com went down last year, my account balance was $21,723 and the sum of 3 pending checks I did not receive amounted to $7381. Once the plug was pulled at BETONUSA I never did gain access to my account again, so the above figure represents my best estimate of the balance based on a diary of my wagering activities. The figure for the 3 checks is accurate and I will be more than willing to provide withdrawal receipts if requested. When the site came back up, I could not log into my acount and my balance disappeared.
1/11/2008 08:39 PM
Sportsbook.com Group steals $5,677 from playerThe player held accounts at
Sportsbook.com (SBR rating D-),
Sportsbooks.com (SBR rating D-),
Sportfanatik (SBR rating D-),
and
PlayersOnly (SBR rating D-). He was debited for the amounts won over the life of the account totaling $5,677. Sportsbook.com cites "bonus abuse" as the reason for stealing these funds. The Sportsbook.com operation often labels players who have won money and utilized promotions in more than one of the many sister sportsbooks as
bonus abusers. Sportsbook.com and sister
Jazette books do not have rules against using multiple brands and using their promotions. It is often encouraged through cross marketing and the sales departments which market each website as an independent sportsbook.
Player: I did everything above board and was having a good season of NFL picks and now they've stolen from me. I guess I should have known better since you had it listed as D- but they'd fixed their payout issues over the last few months and I had never had other problems with them over 5+ years of active use. However, I have no email to send you since they didn't even bother to email me.
12/30/2007 02:21 AM
Win4Real (SBR rating C-) credits player for funds confiscated in June$791 was initially stolen by the
Sportsbook.com (SBR rating D-) operation's customer service, which managed Win4Real player accounts as it does with most of the sportsbooks it hosts under
Jazette Enterprises Ltd. Ownership has has since employed its own processing and customer service department.
6/14/2007 Report: Win4real (SBR rating D+) confiscates player's winnings citing multiple accounts within the Sportsbook.com family. The player, who also holds an account at SuperBook (SBR rating D+), claims $791 was taken from his balance. win4real and the
Sportsbook.com Group (
Jazette Enterprises Limited) does not prohibit players from using multiple accounts in its large family of sportsbooks. SBR will contact win4real on the player's behalf.
11/30/2007 06:37 PM
Sportsbetting.com (SBR rating C-) leaves Jazette Ltd. (Sportsbook.com Family) customer service
Sportsbetting.com has removed the service provider's phone number from its website as the first Jazette-affiliated sportsbook not to utilize any of the operation's client support system and staff management. The book will provide its own customer service and accounting department. Sportsbetting has not offered a phone support line of its own but states it is "upgrading its phones service" and is asking players to use its LiveChat feature. Sportsbetting continues to use Sportsbook.com's World Gaming software and line management system. The move is expected to be followed by other Sportsbook.com partner books that want to avoid providing poor customer service and the unethical actions taken by Jazette management. SBR will closely monitor new payout request and player support services.
11/11/2007 01:26 AM
Sportsbook.com (SBR rating D-) confiscates $10,000, cites free-play bonus abuse. Player: Hello…..I need help with a sportsbook complaint. I had around $10,000 at 6 different sportsbooks within the sportsbook.com group. They said they froze my accounts for “free bet” abuse and seized all funds…..I only made $200 - $300 off of freebets over the last two years….and they took $10,000. I can see if they wanted to take the $200-$300, but 10K? Is there anything that can be done? Sportsbook.com is claiming the use of bonuses at multiple Sportsbook.com-managed books is "bonus fraud" and reason to confiscate winnings. A second player has submitted a claim to SBR for $50,000 . The player was told $50,000 would not be paid because he circumvented limits on some of his wagers by using affiliated sportsbooks to place the same bets. The same player was also debited over $30,000 when Sportsbook.com scammed multiple users, stealing
parlay winnings.
Player: I have always used my own name, address, email, credit cards, etc. It was
plain who I was at all times. I don't see how I should be expected to keep track of which books are allowed and which aren't, especially if that information isn't expressed anywhere. Sportsbook.com and sister
Jazette books do not have rules against using multiple brands and utilizing their promotions. It is often encouraged through the sportsbook sales departments which market each website as an independent sportsbook. Sportsbook.com states that it will adress these reports in detail.
10/20/2007 11:00 AM
Jazette Enterprises Ltd-hosted sportsbooks downgraded from D+ to D- with exception of
BetUSA (SBR rating C-) and
Sportsbetting.com (SBR rating D+). Sportsbooks in this group that would like to discuss their rating may call 830-255-4677 or contact SBR
by email.
10/19/2007 06:13 PM
Sportsbook.com: We will cancel winnings and keep player losses
Sportsbook.com (SBR rating D-) tells SBR that they will not reverse the decision to confiscate parlay winnings. The
Jazette Group has added insult to injury today by releasing a statement saying they may also keep player losses. The statement starts by referencing vague house rules and invites victims to ask for their accounts to be reviewed so Sportsbook.com can decide whether to retroactively cancel losing parlays as they did with winning wagers that took place after September 1st. The book has been accepting these types of wagers for years. The latest rash of complaints take the
Jazette operation from inefficient error-prone giant to stiff-sportsbook status.
Sportsbook.com:
If upon a second review of the account the decision remains that the customer repeatedly and knowingly exploited the system in order to place those wagers, then no further action will be taken. | Read Full Statement
10.22.2007 Update: Sportsbook.com now stating that all losses in this time frame will be refunded. Players should contact SBR to pursue credit for losses.
10/11/2007 11:10 PM
Sportsbook.com (SBR rating D+) confiscates winnings made from correlated parlay bets dating back over one month. SBR is currently investigating complaints submitted by four players who were informed via email that thousands would be deducted from their balances because winnings derived from parlays where the legs of the parlay are "linked." Wagering on Under the total score and the Underdog spread would be an example of a correlated 2-team parlay. Some sportsbooks use their software to prohibit these types of wagers. SBR is also investigating a separate claim made by a player who states that over $80,000 was confiscated because he utlized
different sportsbook websites within the
Sportsbook.com family (
Jazette ltd Group) of sportsbooks. This has been allowed and often encouraged by the different brands in the past. SBR will list updates for all Sportsbook.com complaints ranging from instances of incorrectly graded wagers to missing balances from sportsbook brands that defected from the Sportsbook.com operation to other white label services.
10/7/2007 11:48 PM
Player's PyramidCasino (SBR rating D-) $9,500 balance disappearsThe sportsbook was part of the BetOnUSA Group (Empire Entertainment Ltd) before BetOnUSA moved its network of
sportsbook websites under the
Sportsbook.com Group (
Jazette Enterprises Ltd) in December of 2006. When BetOnUSA chose to cut ties with
Jazette and move its websites to the SportsbookUSA Group (Futurebet) last month they redirected PyramidCasino.com to land at BetOnUSA.com. Most PyramidCasino account holders can log in at
BetOnUSA (SBR rating D). This player has been told by BetOnUSA that they have not received the funds from the Sportsbook.com operation and are not responsible for the balance despite owning the site, which now points to BetOnUSA. Sportsbook.com management claims the player debt belongs to BetOnUSA despite that funds were won when the site was managed by the Sportsbook.com Group and the player currently being able to log in to his zeroed out account using the
Jazette-operated
Sportsbetting.com (SBR rating D+). This is the second player to report that the two companies are playing hot potato with his balance. A player who won over $100,000 from BetOnUSA's casino has not been able to access the $85,000 that was remaining in his BetOnUSA account. Both companies claim the debt belongs to the other. BetOnUSA is owned by the same group that owns
Oddsmaker (SBR rating D-). These issues serve as a reminder of the added risk that comes with playing at
turnkey sportsbooks.
9/15/2007 06:06 PM
BetOnUSA (SBR rating D) loses players' pending wagers to go with multiple reports of missing withdrawal requests after switching from the Sportsbook.com platform. This is not uncommon for the operations involved. Some users saw their pending wagers and accounts deleted when Sportingbet PLC sold its American-focused brands to Jazette Enterprises Ltd.
Player: Please be advised that BetOnUsa sportsbook changed their software and basically dumped all pre-existing wagers. In April I had bet $500 on the NY Mets to win the World Series. The ticket had been in my pending wagers all summer until they dumped everyone's accounts and made us set them up again. To add insult to injury they have the audacity to say there was no bet made, then changed their story to say the bet had been rejected when I originally placed it! That is ridiculous on so many levels...why would they reject such a future wager?...Why would they proceed to take $500 out of my account...etc. It looks like I am getting scammed here, but I would really appreciate if you could warn all of your subscribers that BetOnUsa.com is a scam and to stick with the sites that SBR recommends.
9/11/2007 11:19 PM
Sportsbook.com (SBR rating D+) and sister
Jazette Sportsbooks tell players that an error in Sunday's pitcher listing will cost them their winning bets. Players have reported a turnaround of $20,000 in their accounts.
Player: So I bet (BET ID=*********) the Sunday Night Baseball game on September 9th, 2007 between the Cleveland Indians and the Anaheim Angels. This is how they listed the game: Indians(Cleveland) Laffey Angels(Anaheim) JefWeaver. Now at the time, I didn't even realize that you guys had listed Jeff Weaver instead of Jared Weaver. I mean why would anyone pay attention to that since Jeff Weaver is not even on the team anymore? Obviously they meant Jared Weaver. Anyway, so the Indians won and I got my money. Now it's Monday and
Sportsbook.com took away my winnings and no-actioned my bet because now they are saying that they listed the wrong pitcher! You can't be serious right? I can MAYBE understand if Jeff Weaver WAS ACTUALLY ON THE ANGELS. But he's not and obviously they meant to say Jared Weaver, who is actually on the Angels. Basically, they trying to no action my bet for a TYPO mistake that they made. Obviously I'm pretty upset about this. Like I said, I can understand if Jeff Weaver was on the Angels and they made the mistake of listing him. If that was the case, then, I agree, all bets should be no actioned. But this is a case where Jeff is not even on the Angels and it was a honest typo mistake on their part. There is no way this bet should have been no actioned. Their response was that they had the wrong line because they capped the game with Jeff Weaver pitching, which is absolutely ludicris. He's not even on the Angels, how can they cap the game based on a pitcher that is not even on the team? I am forwarding you an email that they sent me. Can you do anything to help me?
Any players who hold a losing ticket on this September 9th, 2007 game between the Cleveland Indians and the Anaheim Angels are urged to contact SBR immediately.
8/30/2007 11:05 PM
AztecGaming (SBR rating D) off-line for three days
Aztec appears to be the latest
World Gaming sportsbook to attempt to leave the
Jazette Ltd-owned platform for the
Futurebet/PlayerSupport turnkey hosting service. The domain name is now hosted on one of the Futurebet servers in Canada. Players have contacted SBR about their Aztec funds and report the site, absent of any notification message, has been down for over three days. Aztec Sportsbook will join
I-Sportsbook.com (SBR rating D) and
CasinoUnreal (SBR rating D) as the latest to make the switch to the slow-pay sportsbook operation.
BetOnUSA (SBR rating D), which has been off-line for 9 days, is also said to still be in the process of moving all accounts to its new Futurebet platform but no further information has been provided. Players are unable to request payouts.
8/16/2007 10:29 PM
Sportsbook.com (SBR rating D+) management confirms with
SBR that the
Jazette Ltd. Group is now processing payouts to non-US players by Neteller. Players who have had to wait over three months have reported receiving five-figure sums in $2500 increments as recently as this morning. The Neteller option is not listed as an available transfer method on the group's websites, but owed players have been contacted by email to confirm their Neteller account number and arrange transfer. Players outside of the US and Canada who are waiting for a payout from the Sportsbook.com family may
contact SBR for assistance in arranging payment. Neteller is again seen as a viable option for many sportsbooks, such as
BetOnline (SBR rating A-), who relisted the method on their cashier page yesterday. Sportsbook.com management also stated that of the over 2000 players that experienced a one month or longer delay due to processing issues, 93 users remain. Those users, many of whom are from the March 21st batch of botched transfers, are also welcome to contact SBR for assistance.
7/8/2007 11:48 PM
BetOnUSA (SBR rating D+) now officially owned by the Sportsbook.com GroupShortly after Sportsbook.com told SBR they acquired BetOnUSA at the close of 2006, management from the former BetOnUSA Group informed us that they were only utilizing Sportsbook.com as a turnkey partner and they intended to bring BetOnUSA and account holders back under their new software platform. Our source informed us today that they have sold the brand. Sportsbook.com (
Jazette Enterprises) is 100% owner of BetOnUSA, which is expected to remain on
Jazette's World Gaming platform.
6/14/2007 04:41 PM
Win4real (SBR rating D+) confiscates player's winnings citing multiple accounts within the Sportsbook.com family. The player, who also holds an account at
SuperBook (SBR rating D+), claims $791 was taken from his balance. Win4Real and the
Sportsbook.com Group (
Jazette Enterprises Limited) does not prohibit players from using multiple accounts in its large family of sportsbooks. SBR will contact Win4Real on the player's behalf.
4/27/2007 04:02 PM
I-Sportsbook (SBR rating D+) defects from Jazette Enterprises Limited (Sportsbook.com Group); players still unpaid. Turnkey Sportsbook, I-Sportsbook.com left JEL, which has been unable to pay players for over two months, on the 15th of April for the Futurebet Gaming Network. Although many Futurebet white label sportsbooks are able to pay their players, I-Sportsbook client funds appear to be in limbo between the two hosting operators. The new version of
I-Sportsbook.com claims it does not have player balances from when the site was hosted on the
Sportsbook.com/
Jazette servers. The situation illustrates the added liability in playing with turnkey properties and why most are rated significantly lower than operator-owned flagship brands.
Player: On April 13th i tried to log onto my account and it said invalid username i spoke with a chat rep and they said it was because they were switching servers (which was scheduled to start on the 15th according to their website) they said i should be able to log on in a few days. I tried the next day and that chat rep said i was never a member and that until i remembered my username there was nothing he could do. Well the next day i was able to get to the cashier page and withdraw all funds they have still not reached me, each day i receive a new answer as to why my funds have yet to reach me. The current answer im getting over and over is that they need approval from the owner since my account was with the old network. I get this answer from EFS Caribbean who claims they have nothing to do with I-Sportsbook.com anymore. And the people at I-Sportsbook say they cant help me because my account was with the old network and can only contact the owner through email. I was a member with I-Sportsbook.com for 7 years without every having a problem before. I would like to thank you before you even reply because if i ever gamble on the internet again i know which sites to trust from your website. Is there anyway i can contact the owner am i being scammed?
4/22/2007 11:34 PM
Easybet added to the SBR rating guide at D as part of
Jazette Gaming Group, which includes
Sportsbook.com (SBR rating D+). Easybet is one of the many
Jazette sportsbooks that has been unable to pay most players for over two months. (see forum topic:
Sportsbook.com withdrawal delay)
4/12/2007 06:23 PM
3/23/2007 11:32 PM
Sources tell
SBR that
BetOnUSA (SBR rating D-) will be moved back under previous operators within one month. BetOnUSA is currently part of
Jazette Enterprises Ltd (
Sportsbook.com and sister books). Accounts and balances would be transferred to a new software platform. The book will likely be off-line during the migration period. Users have larger concerns at the moment as
BetOnUSA and
Sportsbook.com withdrawals have not been processed since early last month. Management is adamant that the first batch of bank wires will produce at least some reports of payment early next week.
3/14/2007 11:04 AM
Jazette Enterprises Ltd, including
Sportsbook.com (SBR rating D+),
Sportsbetting.com (SBR rating D+),
PlayersOnly (SBR rating D+) and
BetOnUSA (SBR rating D-), tells SBR that they have obtained a new bank wire processing service. Management states that players who have check withdrawals pending may wish to cancel those requests in favor of a wire. Bank wire is the sole option for withdrawals at this time and may take weeks depending on the order the request was received. The company has been pursuing a new check processor since parting with previous service proivders last month and does not presently have the ability to send checks. Some players have been waiting over a month for their funds.
2/27/2007 10:35 AM
Oddsmaker (SBR rating D-) new sportsbook from former ownership of BetOnUSA (SBR rating D-). BetOnUSA sold it’s family of sites to
Jazette Enterprises Limited (Sportsbook.com Group) in December of 2006. BetOnUSA is most known for giving players a free $50 account and then denying payouts to the few who are lucky enough to build their balance up to the $1,000 minimum required to withdraw.
1/31/2007 07:01 PM
BetOnUSA (SBR rating D-) and sister books acquired by Jazette Enterprises Limited (D+ rated Sportsbook.com). Sportsbook management tells SBR the BetOnUSA Group (Empire Entertainment Ltd) was purchased last month. All customer service and accounting is now directed to the
Sportsbook building in Costa Rica. The purchase brings
Sportsbetting.com (SBR rating D-) back to the company and gives
Jazette ownership of the World Gaming software code.
JEL states that it will look into no-pay claims against BetOnUSA, including the latest from a player waiting four months for $1,000.16. JEL sportsbooks also have their own no-pay complaints pending. During the migration of
SportingbetUSA (SBR rating D+) last October to Jel-owned
SuperBook (SBR rating D+) some accounts, balances and pending wagers were lost.
10/13/2006 06:39 PM
Sportingbet Plc partially reverses decision to cancel winning bets After Sportingbet Plc severed itself from its US-serving brands, complaints began to flood the SBR mailbox. Non-US players in the newly sold sportsbooks were told that all pending bets would be canceled. This was due to the new company,
Jazette Enterprises Limited’s noncompete agreement with Sportingbet Plc.
Jazette (JEL) agreed not to service non-US players and to steer its international players back to the Plc’s remaining non-US serving sportsbooks. Fortunately, Non-US players were contacted this evening and told their accounts would be maintained and transferred to a different sportsbook. However, JEL decided to acknowledge specific US State laws and discontinue servicing players where they apply.
Sportsbook.com and its sister sites have told players living in the offending states that they will not be paid their impending winnings. SBR will discuss the remaining complaints with individual property managers/owners. Players with canceled winning wagers or canceled wagers that have gained market value should contact
SBR.
10/12/2006 04:47 PM
Sportingbet PLC sells Sportsbook.com (SBR rating D+) and US-facing business to "existing management team"
Statement: Sportingbet announces that it has sold, on 12 October 2006, its US-facing sports betting and casino business (the “US Operations”) to
Jazette Enterprises Limited (“JEL”) (the “Disposal”). Sportingbet received cash consideration of US$1 for the shares and related assets of the US Operations, and has discharged excess liabilities amounting to approximately US$13.2 million. Had the business been closed, the Board estimated that the cost of severance and closure would have amounted to approximately US$14.0 million – a total saving of circa US$27.2 million.
Full StatementThe press release suggests that
Wallstreet,
Aces, and
SportingbetUSA (SBR rating D+) will move US players under a different brand, likely Sportsbook.com.
Sportingbet Plc has retained ownership of these highly marketable website domains. Paradise Poker will relinquish its share of the US poker market. The poker giant will also be retained by Sportingbet Plc and cease taking deposits from US players at 11:00 a.m tomorrow.
SBR is currently investigating claims that the group has canceled winning future wagers of players who reside in US states that have specific laws against gambling.