I am very gratefull for your help. I received my $250 bonus in my account. Keep up the good work - you would not believe how many people take your comments and ratings as gospel. Absolutely essential reference point for serious betters ! -- Andrew T.

Sportsbook Review: IslandCasino

SBR RATING B

Contact Information

CS Phone: 1-800-243-7890
1-800-214-9666
Wager Phone: 1-877-800-7529
Local Phone: 011-506-280-5723
Fax Phone: 1-800-270-3160
Email: help@islandcasino.com
Live Chat:

IslandCasino

Company Information

Website: islandcasino.com
Location: Costa Rica
Software: Digital Gaming Solutions
Parent / Host: Sportbet
Neteller code: ISLA3842
Policy: islandcasino.com Rules

SBR Search Results: ISLANDCASINO

Results News results for the search term: ISLANDCASINO
6/26/2007 06:28 PM
SBR’s Sportsbook Betting Rules Monitor Live
Players can view all Betting Rules and Terms of Service archives here. The majority of rules were first scanned on June 18th 2007 with changes being logged since. Sportsbooks and players who would like to see additional web pages monitored can submit the URL of the rules or FAQ to Assistance@SportsbookReview.com. Below are the week #1 rule changes as logged by SBR. Removed text is shown striked out in red. Added text is highlighted in yellow. Players are encouraged to ask their sportsbook to inform clients of each rule change via email.

BetBull (SBR rating C-) changes tennis wagering rule
Wagers will now be cancelled in the event of a change of venue or playing surface.

BetInternet (SBR rating B-) changes maximum allowed daily payouts
All minor league soccer and horse racing has a maximum £75,000 daily winnings allowed. This includes the player’s stake

TradeSports (SBR rating C+) changes fee structure
Tradesports removes text regarding exchange fees and notifies players that fee structure may change at the company’s discretion (See TradeSports Press Release).

Sportbet (SBR rating B) and Islandcasino (SBR rating B) adds text regarding residing in Costa Rica.
9/4/2006 06:47 PM
Sportbet & Islandcasino upgraded from B- to B
8/21/2005 11:27 PM
Sportbet & Islandcasino both upgraded from C+ to B-
4/22/2005 07:02 PM
SBR speaks with ownership and management of Sportbet (SBR rating C+) about the direction of the company. In the past, SBR has expressed concern over the different interpretations of Sportbet’s rules and how they were applied differently to different players. Sportbet has provided SBR with rule revisions that should eliminate the potential for unnecessary disputes. Management states that they are adopting a more player-friendly attitude and that player feedback will reflect this. SBR would like to encourage Sportbet customers to continue to send feedback to assistance@sportbookreview.com. Sportbet and sister book Islandcasino upgraded from C to C+.
4/22/2005 05:08 PM
Sportbet and Islandcasino upgraded from C to C+
2/6/2005 02:43 AM
SBR Bill Dozer reports: Islandcasino vs. Blackjack Player Update
On 12/21/04 SBR reported: Islandcasino (SBR rating C) confiscates player’s winnings of $11,400 claiming that he has cheated at black jack by using the help of a computer program, also known as a robot. The player has not been provided with any evidence of this. Islandcasino’s General Manager is out of the office until next week. SBR will investigate this complaint upon his return. Islandcasino is the sister site of Sportbet (SBR rating C).

Over the course of a month long investigation Island Casino failed to supply the game history logs or the exact play rate which was deemed to be "too fast". This was requested by SBR and the player. Island Casino’s General Manager, Jake, upheld the decision to keep the player’s winnings stating that Digital Gaming Solutions, their software provider, concluded that the player used a robot.

On 1/24/05 SBR spoke with one of the DGS software authors who was also the individual advising Island Casino. He stated that he did not believe it could be concluded that the player used a computer aid and that his play was “entirely possible” without the use of a robot.

The following day Jake had provided new information that suggested the player had multiple accounts with a history of bounced E-Checks. While Island Casino has yet to provide bank documents, SBR has questioned the player about these account details. The inconsistencies in the players story has lead us to believe he has not been completely forthright. SBR will no longer be assisting the player with his complaint.
12/21/2004 01:59 PM
SBR Bill Dozer reports: Islandcasino (SBR rating C) confiscates player’s winnings of $11,400 claiming that he has cheated at black jack by using the help of a computer program, also known as a robot. The player has not been provided with any evidence of this. Islandcasino’s General Manager is out of the office until next week. SBR will investigate this complaint upon his return. Islandcasino is the sister site of Sportbet.
Results 1 - 3 of 3 Rating changes for: ISLANDCASINO
9/4/2006 06:47 PM
Sportbet & islandcasino upgraded from B- to B
8/21/2005 11:27 PM
Sportbet & islandcasino both upgraded from C+ to B-
4/22/2005 05:08 PM
Sportbet and islandcasino upgraded from C to C+

SELECTING A SPORTSBOOK

COMPARE SPORTSBOOKS

SEARCH SBR

 

ADDITIONAL RESOURCES

SBR INFORMATION

A+ SPORTSBOOK REVIEWS

SPORTSBOOK ASSISTANCE

Are you having a problem with your current Sportsbook?

Tell us about it If it involves an A or B rated book, we can usually have a problem worked out in 24-hours.

Comment on a Sportsbook

Sportsbook Review,
a division of

SBR Marketing ltd

Administration Offices
Wilmstead,
Netherlands Antilles
Operations Offices
San Jose, Costa Rica

Send Complaint Now