9/19/2011 04:43 PM
BetGoTo payment complaint reportedA
BetGoTo (SBR rating D-) player has written SBR with a payment complaint. The player tells SBR that he has received some small payouts over the course of three years from the slow-pay sportsbook and casino group, but is currently waiting on approximately $2,700 since October of 2010. The player reports sending numerous emails to BetGoTo to attempt to receive an update on his withdrawal status.
On August 1st, 2009, BetGoTo entered the SBR sportsbook ratings guide under slow-pay sportsbook group GoToEntertainment, which is most known for powering
GoToCasino, Enterbet, and dozens of similar brands. The group is headquartered in San Jose, Costa Rica, staying below the radar and operating off mailer lists. The family is not believed to have many current active players. GoTo briefly operated out of the BetPhoenix (SBR rating C) facility in 2010 before being ejected. During the Go-To stay,
BetPhoenix paid $10,000 to delinquent accounts.
On December 10th, 2010, a GoToEntertainment group player
reported not being paid two Moneybookers withdrawals totaling $5,000. Since then, SBR has received little from GoTo group players. Those with feedback are urged to write to help@sportsbookreview.com, or to submit a
sportsbook complaint form detailing their situations. Alternatively, players may dial 1-830-255-4677 during normal business hours to speak with an SBR dispute analyst.
12/10/2010 02:55 PM
GoToEntertainment player reports year long slow-payA
GoToEntertainment (SBR rating D-) player reports not being paid for over one year. The player has a balance of $18,203 and two pending Moneybookers withdrawals of $5,000. On 7/19, SBR
reported that the
GoToEntertainment Group, which includes
Enterbet and
GoToCasino, left the BetPhoenix building and platform before a takeover deal was finalized. $10,000 was paid to delinquent GoTo account holders during GoTo's brief period in the BetPhoenix office.
7/19/2010 10:08 AM
Enterbet player waiting for funds since 2008 has new hope - UPDATED
Update, 9/04/2010: The GoToEntertainment Group including Enterbet and
GoToCasino have been ejected from the
BetPhoenix building and platform. BetPhoenix was hopeful it could provide motivation to GoTo to pay owed players and become profitable under the Phoenix umbrella. BetPhoenix paid over $10,000 to delinquent GoTo account holders during the month GoTo Entertainment was operating from the Phoenix building.
An
Enterbet (SBR rating D-) player has written into SBR with new hope after reading the recent
report that highlighted the
GoToEntertainment groups move into the
BetPhoenix (SBR rating B+) platform. BetPhoenix is not backing the GoToGroup but has told SBR that the hosting arrangement is contingent on GoTo paying owed players.
Enterbet player: Its been well over a year, since I last spoke to you about, slow pay/no pay enterbet. To be honest, I had giving up all hopes of receiving my remaining balance of $1941.05. Until I read your article, about betphoneix contingency to back enterbet, once all owed players has been paid. I would hope, that this would be a chance for me, to finally be cashed out in full. And ask that you would include my account, to the list, of slow pay, dating back as far as 2008.
7/14/2010 11:04 AM
GoToEntertainment moves to BetPhoenix office and wagering platform - UPDATED
Update, 9/04/2010: The GoToEntertainment Group including Enterbet and
GoToCasino
have been ejected from the
BetPhoenix building and platform. BetPhoenix was hopeful it could
provide motivation to GoTo to pay owed players and become profitable
under the Phoenix umbrella. BetPhoenix paid over $10,000 to delinquent
GoTo account holders during the month GoTo Entertainment was operating
from the Phoenix building.
The
GoToEntertainment Sportsbook Group, which includes
EnterBet (SBR rating D-),
GoToEntertainment (SBR rating D-) and
GoToCasino (SBR rating D-) has moved into the
BetPhoenix (SBR rating B+) office and onto the same wagering platform. BetPhoenix is not backing the GoTo Group but tells SBR that the arrangement is contingent on GoTo paying owed players including the 6 players who have reported not being paid to SBR.
Player 1: A
GoToCasino player reports being slow-paid $250 from an April 30th payout request.
Player 2: A
GoToCasino player reported being
slow-paid $250 from a February 3rd withdrawal request.
Player 3: A
GoToCasino player reported being
slow-paid from a $6,300 withdrawal requested in June of 2009.
Player 4: A
GoToCasino player reported being
slow-paid $650 from a March 1st payout request.
Player 5: A
GoToCasino player reported being
slow-paid $2017 from a late 2009 payout request.
Player 6: An
Enterbet player reports being
slow-paid $1500 from a November 2009 payment request.
In a recent letter to SBR, a GoTo group manager acknowledged the
slow-pay delays:
GoTo: We are a couple weeks backed up on our payouts as always happens this time of year, but {name ommitted} payout will be sent next week.
5/30/2010 03:35 PM
GoToCasino unable to pay even smaller winnersA
GoToCasino (SBR rating D-) payment complaint has been reported. On February 3rd a player requested a withdrawal of his $250 balance; the request is still pending with no word from
GoToCasino on when the payout will be processed. SBR is investigating.
3/31/2010 07:37 PM
GoToCasino payment complaintA
GoToCasino (SBR rating D-) player has filed a payout complaint. The player has a balance of $6,300.
GoToCasino issued a partial payment of $450 in mid-June of 2009. SBR will follow up with
GoToCasino.
3/25/2010 02:55 PM
Two GoToCasino payment complaints filedTwo players have filed
GoToCasino (SBR rating D-) slowpay complaints. Player one requested $650 on March 1st and had his transaction canceled.
GoToCasino informed the player that they were unable to process his payout at that time. Player two has a balance of $2017.55; the player states that after one year of calling
GoToCasino numerous times a partial payment of $300 was sent via MoneyGram. The player requested for his account to be closed last week. These are not the first instances of
GoToCasino stalling winners; SBR has assisted with
GoToCasino player complaints since June of 2005.
1/11/2010 05:42 PM
Enterbet player reports a slow payAn
Enterbet (SBR rating D-) player has filed a slow pay complaint. The player requested $1500 on November 29th, and has not received payment since. SBR will contact
Enterbet to inquire as to his payment status. Enterbet is part of the
GoToEntertainment family of sportsbooks, which also houses slow-pay sportsbook
GoToCasino (SBR rating D-).
7/16/2009 11:46 PM
GoToCasino relying on deposits from football bettors to pay current balance holders?
GoToCasino (SBR rating D-) continues to stall players who request significant withdrawals. Over the last five years it was common for the sportsbook to put winning players on payment plans.
GoToCasino's actions suggest owed bettors may receive funds from deposits from unsuspecting new football bettors.
Player:
I have stopped betting as you asked I have $4070.00 please help Pablo who says he is a manager but I know who owns GotoEntertainment told me I wont get paid till football season. First he told me I wont get paid till March Madness, then Hockey playoffs the Basketball playoffs. Its been over 20 weeks since I requested a payout. Pablo is a con artist.
2/13/2009 11:14 PM
GoToCasino downgraded from D to D-
2/13/2009 10:33 PM
GoToCasino (SBR rating D-) player told sportsbook does not have funds to payPlayer
: hi, i requested my payout by way of fed ex, i requested $500 from my account and i have been told at least a dozen times by goto that they are waiting on some funds to come in befor they can send me a payoutThe player requested his funds one month ago. Players owed above six figures have been told that payouts are "backed up from football season." SBR has added sister sportsbook,
LasVegasOffShore to the SBR rating guide at D-.
1/15/2009 11:09 PM
GoToCasino (SBR rating D) player confirms receiving portion of his withdrawal todayPlayer:
I actually got $950 today. Jan 15th. They still owe me $5880. They do this to me every time but like I said I always end up loosing all the funds in my account, I am so disgusted that I don't feel like gambling I would rather clean toiletes. The only way I got this money because I would call every hour on the hour for 10 days and harass the staff to make sure they pay me. SBR advises all players waiting for delinquent payments to avoid wagering other funds in the account. A slow-paying sportsbook will pay a player who is betting last since it still has a chance at winning the bettor's funds.
1/9/2009 07:47 PM
On-lineSportsbook.com (SBR rating D-) website domain expiresOn-lineSportsbook, the subject of Tuesday's withdrawal complaint report, is currently off-line. Slow-paid players became nervous when they saw the expiration message from the website hosting company. They were not contacted by the sportsbook. Balance holders can still log in and view their account at On-Linesportsbook's parent sportsbook,
GoToCasino (SBR rating D).
10/2/2008 11:00 AM
Slow-pay sportsbook
Enterbet (SBR rating D-) off-line for fifth day. Players can access their accounts through sister sportsbook
GoToCasino (SBR rating D). Customer service states the website is under
maintenance.
8/12/2007 01:19 PM
AZcasino, Enterbet
&
GoToCasino lowered from D+ to D
8/12/2007 12:47 PM
Enterbet downgraded from D+ to D after refusing to pay players based in Asia. The sportsbook continues to hold funds of these winning bettors citing a "bonus abuse" investigation. Enterbet is part of the GoTo Entertainment Group which includes GoToCasino and AZcasino. It is not uncommon for sportsbooks to stall payment to winning players using the excuse of an "account audit" or "investigation."
6/30/2006 02:37 PM
EnterBet,
GoToCasino &
MoneyPlaysCasino upgraded from D- to D
6/6/2005 10:36 PM
SBR Bill Dozer reports: GoToCasino and sister sportsbook,
EnterBet exit the Blacklist with an upgrade to D-. SBR no longer has pending payout complaints against these Sportsbooks, which are owned and managed by the GoTo Group. Readers should realize that this upgrade is only a reflection of the book completing payment plans and becoming current on delinquent accounts. SBR still considers these sportsbooks a high risk and encourages players to use caution.
6/6/2005 08:39 PM
GoToCasino and Enterbet upgraded from F+ to D-