3/25/2009 10:10 PM
SBR has received three slow-pay complaints from
Gamblerspalace (SBR rating C) players. Each reports the sportsbook failing to pay on quoted dates and has not answered player questions regarding new payment dates.
Player:
I have noticed in the forum that players are having issues with Gamblers Palace payouts. I would also like to make a note of my problem. Just before the Superbowl, they declined to take any more action from me. They “promised” that my funds would be returned to my Neteller account within 2 weeks. Nothing has happened – most recently they have asked if I will accept a bankwire, but nothing has come of that either. I have approximately $6,000 in my account there.
2/17/2009 12:47 PM
Gamblerspalace agrees to pay player for confiscated winnings of $117
The sportsbook
agrees to pay $117, in addition to the $120 in winnings already collected by the player. The book kept a portion of the players winnings, which were not won with the bonus, when he cashed out.
Gamblerspalace acknowledges that its stated rules need to be changed in order to prohibit the withdrawing of winnings when the player chooses to take a payout before meeting the betting requirements. SBR has suggested different policies for this situation such as not allowing players to withdraw early, and prohibiting the withdrawal of funds actually won by the bonus.
2/14/2009 12:20 PM
Gamblerspalace (SBR rating C) confiscates $117 player winningsThe player requested a withdrawal prior to meeting his bonus rollover.
Gamblerspalace rules state that if the player takes a payout before meeting the bonus terms and conditions the amount of the bonus will be deducted.
Gamblerspalace initially agreed to pay the player and reword its rules to reflect a deduction of the bonus and winnings from that bonus. The sportsbook later refused to pay the player.
Note: The player never had the bonus plus funds in play, meaning the bonus was not directly used to earn winnings.
4/14/2008 10:21 PM
Player vs. Gamblerspalace (SBR rating C)
A
Gamblerspalace user is told that because he has requested a withdrawal he was ineligible for, due to rollover restrictions, he must redo his seven-time rollover (play-through of deposit + bonus) from the beginning.
Gamblerspalace does not list any rules about restarting the wagering requirement in its bonus terms. SBR does not have any other complaints filed against Gamblers Palace which was upgraded twice in 2007.
Update 4/20/08 Gamblerspalace agrees to payout player without further restrictions
11/10/2007 11:44 PM
Gamblerspalace (SBR rating C) management agrees to pay player his winnings of $425.
11/9/2007 10:45 PM
Gamblerspalace (SBR rating C) confiscates $425 Gamblerspalace states that a player won $425 betting straight wagers.
Gamblerspalace claims he then took advantage of a software glitch that allowed him to manipulate if-bets. "He wagered small amounts on the initial bet and if it won, would be set for a large wager on a correlated outcome of the same game." Wagering in this manner allows a player to essentially hold or cancel large bets based on other related outcomes of that same game. The player has not disputed the decision to void these if-bets which resulted in a $2,000 profit but has requested his previously existing balance of $425. SBR expects
Gamblerspalace to reconsider the decision to punish the player by confiscating these funds.
Gamblerspalace states they have not been able to recreate the "software malfuncton." |
Excerpt from chat with sportsbook
9/22/2007 05:59 PM
Player comes forward with $14,000 claim againts SimpleNetBet (off-line). SimpleNetBet has since been absorbed by sister sportsbook, Gamblerspalace (SBR rating C). Gamblerspalace has received three upgrades within the last year for operating honestly and addressing archived complaints. The sportsbook is expected to address this matter shortly and will be reevalauted when the player's 2005 claim is closed.
9/2/2007 11:55 PM
SBR’s Sports Betting Rules Monitor:Coral (SBR rating A-) adds notice that it will now grade all cricket bets that it has not offered a price for the tie or draw as no-action (voided wager).
Gamblerspalace (SBR rating C) &
Skytower (SBR rating C) states that it reserves the right to require users to leave bonus and deposited funds in the account for 30 days before withdrawing.
BetOnline (SBR rating A-) adds statement regarding the voiding of winnings from free-play wagers where the bettor bets on both sides of the same game.
IASbet (SBR rating B) revamps rules pages. IAS players are advised to review this page
here for information relevant to his or her betting habits.
InstantActionSports (SBR rating C-) changes house limits.
BetUSA (SBR rating D+) changed rules on season win totals for NCAAF from 11 regular season games to 12 regular season games. Adds rule for baseball props regarding if a game is suspended and completed on a different day. Added new rules for hockey shootouts.
7/29/2007 09:26 PM
Skytower Sportsbook and
Gamblerspalace upgraded from D to C
7/29/2007 09:11 PM
Skytower Sportsbook and Gamblerspalace upgraded from D to C. Both Ace Band Ltd. sportsbooks have addressed all complaints from available players. SBR has not received a new complaint from users of the sportsbooks, which has upgraded its management staff over the last year, since late 2004. Players with feedback or an unresolved issue are asked to contact
SBR.
5/10/2007 06:29 PM
SBR receives two no-pay complaints from
SkyTower (SBR rating D) users, dating back to 2002. SkyTower and sister book
Gamblerspalace (SBR rating D) will be reevaluated after complaints are addressed. SBR invites players who have a payout complaint with the
Ace Band Limited Group to submit their claim to
SBR.
5/1/2007 04:02 PM
Gamblerspalace & SkyTower raised from D- to D
5/1/2007 03:48 PM
Ace Band Limited sportsbooks,
Gamblerspalace (SBR rating D) and
SkyTower (SBR rating D) offers to address unresolved complaints. The sportsbooks, which have not been the subject of a no-pay complaint in almost three years, will be expected to resolve claims from SBR complaint archives before further evaluation. Both books are now located in the
Sportbet (SBR rating B) offices and utilize service from the
Sportbet wagering department.
12/7/2006 03:42 PM
SkyTower and
Gamblerspalace upgarded from F to D-
8/11/2004 02:43 PM
SBR Scam Alert: Gamblerspalace (
SBR Rating F-) -
currently unable to pay customers- is offering a 50% bonus for new members. SBR believes this promotion might be used by this seemingly scam operation to raise funds from unaware customers.
Gamblerspalace, as well as their sister books Skytower.com (
SBR rating F-) and Simplenetbet.com (
SBR rating F-), have a long record of slow- and no-pay complaints. SBR advices players to tread lightly.
3/27/2003 12:00 AM
Gamblerspalace Further Downgraded to the RUN! List
