10/9/2008 11:34 PM
Bwin (SBR rating C+) users continue to submit multiple complaints to SBR each week. The majority of complaints involve Bwin closing accounts for various reasons without offering an explanation to the player. The player must then wait an extra month to receive his funds. Other complaints include bonus and wagering disputes. The sportsbook commonly agress to mediation and giving the player the benefit of any doubts. The volume of disputes can partly be attributed to the high rate of fraud. Bwin markets free-money promotions causing its risk management department to closely review winners. Bwin has been urged to improve communication with players directly and provide explanations when taking administrative actions.
5/6/2008 07:50 PM
10Bet (SBR rating B-) cancels two soccer wagers citing "typing mistake"
The player has followed the line closely and believes the book cancels wagers when the line has moved in the player's favor. Competing bookmakers have stated that the price was in range of the betting market and that their line was similar at the time of the wager. 10Bet has not responded to the player's request to discuss the matter.
Nordicbet: Hi,I can confirm that **** is correct. It is also correct that Nordicbet had several odds changes on those matches, active risk management, but no misprint!
Best Regards,
Nordic Gaming Group Ltd.
Player to 10Bet: This was no typing mistake, your cancellation is a blantant violation of your own rules.
The Vadmyra match:
Your odds opened at 2.89 and was later slashed to 2.57, which I played. You currently offer 2.13. Nordicbet opened at 3.10, then slashed to 2.85, 2.65 and now offer 2.15. Bwin opened at 2.85 then slashed to 2.55 and now offer 2.10. There has been market changes on the match - but misprint? No way.
The Lyngbø match:
Your odds opened at 3.88 and was later slashed to 3.02 which I played. You currently offer 2.34. Nordicbet opened at 4.40 then slashed to 3.80, 3.45, 3.15 and now offer 2.35
Bwin opened at 3.80 then slashed to 3,00 and currently offer 2.30.
Again - obvious that it's just ***** that this was a typing mistake. Please respond to this message and re-activate my bets before the matches start.
SBR has asked 10Bet's General Manager to review the player's complaint and provide evidence that there was indeed an obvious error. A different 10bet user submitted a similar complaint two months earlier. Management defended 10bet's decision to cancel that wager prior to the match, saying that the line was temporarily moved the wrong way, opposite the changing market. The player and the book dispute whether the player bet the line in a window of a 30 seconds before the erroneous odds change was reversed.
7/6/2007 06:38 PM
BetAndWin Group, or Bwin International Ltd, raised from C- to C+. The company, which includes BetBull, Betoto, and flagship, Bwin has earned praise from players and the SBR staff for a higher level of service. Bwin has been observed using an objective and player-friendly approach with bettors who have filed a complaint, and engaging in dialogue with users under investigation for fraudulent activity. Bwin has also succeeded in reducing the amount of complaints due to erroneously offered odds in the second quarter of 2007. SBR does not have any pending complaints from the BetAndWin Group.
3/20/2007 09:49 PM
Bwin (SBR rating C-) reinstates winning in-game soccer wager that was originally cancelled due to an erroneous line. The sportsbook continues to have problems with a high rate of line errors resulting in cancelled wagers. Management states that Bwin is currently building a new live-betting platform that will be more efficient and reduce mistakes. Bwin, formerly called BetAndWin, is in talks to acquire Sportingbet Plc which would provide a significant presence in the UK market.
2/28/2007 02:18 PM
Player vs. Bwin (SBR rating C-) update:
Bwin credits player for voided winning wager (complaint posted
2/24/07)
2/24/2007 12:42 PM
Bwin (SBR rating C-) voids winning basketball wager because home and away teams were inverted. The player complains that the sportsbook did not catch the error until the game was over and feels the wager should be honored. The bookmaker, previously known as BetAndWin, received
multiple complaints of voided winning bets due to bad lines and bookmaking errors in the past but agreed to compensate these players at the end of last year. SBR has asked
Bwin to take responsibility for this latest error.
1/13/2007 06:54 PM
PlayIt (SBR rating C-) merges under
Bwin (SBR rating C-), formerly BetAndWin
10/2/2006 09:13 PM
Bwin (SBR rating C-) resolves remaining wagering disputes SBR appreciates
Bwin’s cooperation and willingness to revisit these betting disputes. SBR will reevaluate
Bwin (BetAndWin) after speaking with management regarding the direction of the company.
Bwin users with feedback are invited to write to
Assistance@SportsBookReview.com.
9/22/2006 06:46 PM
Bwin (SBR rating C-) agrees to credit players for voided wins SBR Justin speaks with
Bwin Wagering Director Frank Mahon about winning wagers that were canceled after the event for being a "bad line." Winning bets placed August 31st on
Tampa Bay +7 and August 30th wagers on tennis player Monfils at 1.4 will be honored. SBR to resume discussions with
Bwin regarding additional complaints of canceled bets.
Bwin, formerly
BetAndWin, will be reevaluated after all complaints have been addressed.
9/16/2006 09:43 PM
BetAndWin (SBR rating C-) failing to honor winning wagers BAW, now called
Bwin, users are consistently submitting complaints that the sportsbook is voiding winning wagers well after the match has finished. Many recent complaints are the result of live-wagering
bad lines. Few players are able to gauge what the correct market price should be, and therefore are unaware if in-game
betting odds are offered in error. Players are referring to
Bwin’s practice of voiding bets on recent soccer matches and preseason NFL lines as "the bait and switch."
Bwin offered Tampa Bay +7 for two days when the average market price was +3.5. After the game was played,
Bwin cancelled winning wagers on Tampa Bay citing their “bad line rule". Players who took Houston -7 in week four of the preseason are asked to contact SBR.
Player: Bwin take shot at players. It took bet on Tampabay and cancelled them after the match... say it was a bad line mistake. wtf is that??? This bookie get to gamble and when they lose they say oops!! sorry my mistake! they probably get new players to sign up this way too!!
Note: The Austrian bookmaker’s license has been void in Germany and the book stands to lose much of its German player base immediately. Co-Chief Executive Officers of
Bwin International Entertainment AG were detained for questioning by French Authorities on 9/15/06. Players may find updates on the books CEOs
here.
8/27/2006 08:57 AM
SBR Bill Dozer reports: SBR continues to receive steady flow of BetAndWin (SBR rating C-) complaints. The sportsbook has been downgraded from C to C- for failing to catch "bad line" errors until after the event has finished. BAW, now called
Bwin, is suspected of giving "bonus" credits to those who complain instead of settling all bets at the correct
betting odds. Recent complaints include a voided win on a baseball bet because the book erroneously listed the incorrect date. Players who had a loss stand on an incorrectly listed BAW wager should contact SBR immediately. A 2nd complaint was recorded on ski jump proposition. Players who had a wager on ANDREAS KOFLER at 55:1 cancelled, without any credit, should contact SBR.
8/16/2006 05:07 PM
BetAndWin, now Bwin (SBR rating C) cancels winning wager after event has concluded due to a "bad-line" or "erroneous betting odds". SBR to discuss wager with management and request player be credited at what the book believes should have been the correct payout
odds.
7/6/2007 07:00 PM
BetBull, Betoto, &
Bwin raised from C- to C+
