4/16/2010 06:06 PM
Betfred slow-pay complaint resolvedThe
Betfred (SBR rating B-) player from SBR's April 15th
report has been paid.
Player comments: Since filing my complaint, I am pleased to report that Betfred have now paid me in full and there are no outstanding issues with them.
4/15/2010 06:45 PM
Betfred slow-pay complaintA slow-pay complaint has been received against
Betfred (SBR rating B-). On March 18th a player requested a withdrawal of £1424. After sending multiple emails to
Betfred inquiring on the status of his payout, the player was told on April 1st that his payment had been processed that evening. The player has yet to receive his funds. SBR is following up with
Betfred.
4/5/2010 02:37 PM
Betfred bonus complaintA
Betfred (SBR rating B-) bonus complaint has been reported. A player opened an account to take advantage of a free £100 bet offer. The player won his free bet on a 12/1 horse wager, then won his next play on a 16/1 wager. The player requested a withdrawal of £2900 to his Moneybookers account. After 5 days of no communication from
Betfred or Moneybookers payment, the player called
Betfred and was informed that his account was being investigated for bonus abuse. No further information was given to the player. SBR is investigating.
2/2/2009 07:27 PM
A player deposited at
Betfred (SBR rating B-). He made wagers in an attempt to earn a freeplay. The player was awarded the £50 freeplay promotion and won £1000 as a result.
Bet £10 or more (excluding free bets) on your NEXT five bets (bets 2, 3 ,4 ,5 & 6) and you will receive an extra £50 free bet. Please note that all 5 individual bets must be £10 or more and placed on different selections in order to qualify for the second part of the free bet offer. Void bets do not qualify
Betfred then determined that the player did not qualify for the freeplay, because one of the player's prior bets was "non-qualifying" for the bonus.
Betfred stated that the freeplay was awarded in error and that it overlooked that one of the wagers was the same as a wager already placed. The sportsbook removed the freeplay winnings from the player's account and has refused to speak with SBR on the matter. The player had the funds available to make the same play on his own.
8/16/2007 11:56 AM
Betfred upgraded from C to B-
