6/30/2009 06:04 PM
Beted back online; FiestaBet still off-line. No reason was given by
Beted as to their phone downtime, but the website is back online after experiencing server and ISP issues.
FiestaBet (SBR Rating C-), which shares resources with
Beted, continues to be offline.
6/29/2009 10:56 AM
Server issues result in Beted (SBR C+) off-line for second day.Beted's phone lines are functional but callers are sent to voice mail after a brief hold time.
Beted.com site message says the book expect "to be online shortly."
Beted management states there is an issue with its main Internet Service Provider, as well as well hosting facilities.
FiestaBet (SBR Rating C-) which shares resources with
Beted is also offline.
2/8/2009 12:15 AM
On
1/23/2009 SBR reported that a
Beted (SBR rating C+) player's winnings were removed from his account due to a deposit rule stating that the eCheck deposit must come from a checking account in the player's name. The player deposited using a checking account belonging to his father, who authorized the transaction. The policy is not unusual but failing to prevent the deposit from being processed is.
Beted collected the deposit and cited the rule only after a winning run of nearly $7,000. In last month's report SBR asked if players had deposited in this matter, lost their funds, and not received a refund. One player claims this was the case years earlier, despite the rule being present on the website. Earliest archived rules pages show it was in print in late 2005.
Beted management also confirmed that the player's funds were at risk since the sportsbook does not audit deposits that are lost. SBR's position is that
Beted should pay the player due to the fact that his funds were in play without the possibility of a return on his investment.
Beted has refused to pay the player. SBR remains in communication with
Beted on the matter as well as other lesser complaints.
Beted was downgraded from B- to C+ on February 6th. |
Dispute details and discussion
2/6/2009 05:52 PM
Beted downgraded from B- to C+
1/23/2009 10:22 PM
Beted (SBR rating B-) player makes $6,931 mistakeThe player made an eCheck deposit for $50 using a bank account owned by his father, who he lives with. In two weeks time the player turned the deposit into a balance of $6,931. After requesting a withdrawal for his winnings,
Beted reviewed the account and found the source of the deposit to be his father's checking account.
I looked at my account today and they have completely zeroed out all of my winnings, I went from having over $6900 and now I HAVE A $0 balance!!!! Their accounts mngr emailed me stating that my transactions were not valid and violated their terms and conditions. He stated that my email was invalid, which it's not, it's just not my primary email address. He also wrote, Per these clear and serious violations, your account has been closed and the deposit refunded to the actual bank account holder. Now I try to log in, and my account doesn't even exist!!!!!!! I earned that money, or won that money fair and square and if they would take the time to cooperate with me, and speak with myself and my parents, they would know that everything was authorized.
The player points out that the $50 eCheck deposit was accepted and eligible to be lost. Unlike eChecks, credit card purchases are normally declined if the name on the card is not identical to the name on the user account.
Beted cites rule 14 which states "For security purposes, your bank account information must match the information supplied during your initial registration." If any players have made a deposit with a third party checking account,
before subsequently losing their funds, they should be sure to contact
Beted
for a refund. Players are reminded to read all rules carefully before depositing with a sportsbook. |
Player discussion
3/24/2008 09:37 PM
Corrected Report 3/25/2008 5:22:13 PM: Fiestabet enters the SBR rating guide at C. The sportsbook's website is in Spanish and is a turnkey sportsbook hosted by
Beted (SBR rating B-), located in Costa Rica. The operation uses
Beted's proprietary software called
ThrillX.
Beted and ThrillX Systems do not stand for FiestaBet player funds. |
Original FiestaBet Report
11/9/2007 04:45 PM
Beted (SBR rating B-) changes teaser rules after SBR reader complaint
Beted previously graded teasers involving three or more plays as a push if any of the teaser legs pushed (tied with the spread resulting in no action) with the other legs winning. If the teaser contained a push and a losing play, the bet would lose.
Beted revised its rules so that all teasers made up of three or more legs that contained a push would be recalculated as a teaser with one less leg. This conforms to the online industry and Las Vegas standard.
Beted also credited the player for a winning teaser despite the bet coming in under the old rule and containing a push.
8/30/2007 01:07 AM
Beted raised from C+ to B-
8/1/2007 05:51 PM
Beted upgraded from C to C+
10/19/2006 02:24 PM
Beted (SBR rating C) agrees to pay player $1674 after initially confiscating half of winnings. The sportsbook claims that the player "took a shot" at them by continuing to play soccer line moves despite repeatedly being warned not to do so.
Beted management agrees that the correct course of action should have been to remove the player without retroactively debiting his account.
Beted states that the player will be paid the remainder of his winnings today.
1/10/2006 01:24 AM
SBR Bill Dozer reports: Beted(SBR rating C) blames payout complaint on unresolved Moneybookers issue and says they will discontinue using this banking option. Management is offering the player payment through an alternate method free of charge. SBR to follow withdrawal with player and discuss email service complaints with
Beted management.
1/8/2006 11:52 PM
SBR Bill Dozer reports: Bettor files payout complaint against Beted (SBR rating C). The player was told on 12/22 that the book was "
experiencing some temporarily difficulties with our MoneyBookers account" and that Moneybookers would be available before the new year. The player complains that emails have since not been returned. SBR to contact
Beted on player’s behalf.
9/23/2005 04:38 PM
GrandSlam - SBR initiates coverage at C+,
Beted upgraded from C- to C
6/17/2005 02:48 PM
Beted - SBR initiates coverage at C-