Sportsbook Review: BetSuperior

SBR Justin reports: BetSuperior (SBR rating D+) player balance confiscation
On April 10th, an employee of BetSuperior enticed a large bettor he knew from working at a previous sportsbook, with a credit line of $5000. The player lost this in the casino, and paid off his debt to the house. Over the following two weeks, the player made additional deposits totaling $8500. He made some sports wagers but most of his action was in the BetSuperior casino. During that time, the player and the BetSuperior account representative corresponded numerous times about the casino. The player's limits were raised to $500 per hand, and the rules were adjusted to reduce the house edge to be more comparable to that of blackjack on the Las Vegas Strip. The player gave Superior high volume play, some nights putting over $1 million in action. During that period, the sportsbook gave him multiple bonuses totaling approximately $18,000. One of these bonuses was a $5,000 credit that was applied with no deposit requirements. At the end of the week two the player went on a significant winning streak bringing his balance up to $120,000. The sportsbook then confiscated the balance. BetSuperior management claimed that the sportsbook employee, who was managing the account and authorized to give bonuses, should not have applied these bonuses and that the player's balance would be reduced to zero as a result. BetSuperior also claimed that the player and employee were in cahoots, and cheated at Blackjack by modifying the software. No proof of this claim was offered, despite SBR's offer to analyze the player hand history. BetSuperior has since been rebranded as BetSportsWeb (SBR rating D+).

BetSportsWeb enters the SBR Rating Guide at D+. BetSportsWeb is the new brand name for recently rated sportsbook, BetSuperior. The new sportsbook's bookmaking is managed by the Costa Rica-based operation that formerly ran BlueGrass Sports (BetBG.com). BetSportsWeb's customer service operates independently from the Jazz Sports offices. The new sportsbook will remain under review. SBR plans to visit the book's office this summer and learn more about the company structure.

BetSuperior enters the SBR rating guide at D+. BetSuperior is a new sportsbook from the Costa Rica-based operation that formerly ran BlueGrass Sports (BetBG.com). Superior is the only post-up sportsbook from the Bluegrass Group. BetSuperior is not to be confused with defunct Superiorbook which was bailed out by Bookmaker (SBR rating A+) in August of 2007. SBR will monitor BetSuperior and analyze all available player feedback.