Results News results for the search term: 188BET
8/3/2010 09:20 AM
188Bet adds winnings back to player account
188Bet case update. On May 6th, SBR
reported that
188Bet refunded a player's deposits and closed his account after documents confirming his identity weren't submitted inside of a "48 hour window". The player made two deposits to
188Bet for $450 and $400, and had increased his balance to $1200 at the time he was shutdown.
188Bet declined to communicate with SBR until August 2nd, when a manager addressed the case and reversed
188Bet's initial decision.
188Bet management: We will communicate directly with the customer, to advise we have reviewed the case and although he failed to submit identity documents within the prescribed period of time; we will exercise goodwill and return winnings to his account. The customer will however be notified, he must meet the rollover requirements before making a withdrawal. I trust this gesture on our part, resolves the issue.
Despite this resolution, SBR is still speaking to
188Bet about the unusual policy and will assess an initial rating after discussions conclude.
5/6/2010 11:01 AM
188Bet player complaint - sportsbook voids balanceA
188Bet (unrated) sportsbook complaint has been received. On May 1st a player deposited via Moneybookers before zeroing out his account. The player then funded twice by debit card for $450 and $400. After placing a few wagers,
188Bet adjusted his balance to zero, then asked the player to provide ID documents. The player obliged and sent his ID right away, but did not respond to
188Bet's request for a bank statement showing his address within a 48 hour window - so
188Bet refunded $450 in deposits to the player's credit card. The player points out that his total deposits for the time period that his deposits were voided in is $850.
SBR is following up with
188Bet.