6/25/2009 11:52 PM
10Bet (SBR rating C) credits player for cancelled wager shortly after SBR contacted management. The bettor's complaint was originally reported on June 11th.
10Bet sportsbook has cancelled a winning wager
10Bet
sportsbook has cancelled a winning wager on a Mexican League baseball
game between the Yucatan Lions and Oaxaca Warriors on 5/24/09.
10Bet
claims that the game had started 30 minutes prior to its own listed
start time of 00:00AM UK (01:00AM CET). The player disputes the game
was past-posted and points out that he also placed the same wager at
Pinnacle Sports (SBR Rating A+) which listed the same start time.
Pinnacle Sports
graded the bet as a win. The wager ticket was not graded for three days
before being cancelled. The player has sent multiple emails to
10Bet
without receiving a response. Players who wagered on the same game on
either team and had their bets canceled are encouraged to contact SBR.
6/11/2009 05:00 PM
10Bet sportsbook has cancelled a winning wager
10Bet sportsbook has cancelled a winning wager on a Mexican League baseball game between the Yucatan Lions and Oaxaca Warriors on 5/24/09.
10Bet claims that the game had started 30 minutes prior to its own listed start time of 00:00AM UK (01:00AM CET). The player disputes the game was past-posted and points out that he also placed the same wager at
Pinnacle Sports (SBR Rating A+) which listed the same start time.
Pinnacle Sports graded the bet as a win. The wager ticket was not graded for three days before being cancelled. The player has sent multiple emails to
10Bet without receiving a response. Players who wagered on the same game on either team and had their bets canceled are encouraged to contact SBR.
4/12/2009 07:12 PM
10Bet (SBR rating C) continues to have problems offering erroneous lines10Bet blamed a loss of internet connection in its office for taking wagers on outdated lines in live snooker betting. Line management states they needed to change the wagers to reflect the updated game status but could not. Live betting errors are not uncommon due to high volume of opening and closing of markets within an event.
10Bet states the payout on the line was roughly four times higher than it should have been.
12/17/2008 09:10 AM
10Bet (SBR rating C) credits player 406.24 Euros for a wrongly canceled wager. The player reported to SBR that
10Bet canceled multiple bets after the line moved in his favor. The sportsbook originally told the player and SBR that there was a
gross obvious error with the two moneyline prices reversed. The player bet on Burscough who were playing against Redditch on November 29th. Any other players who made a canceled
10Bet wager on this match are encouraged to contact SBR.
12/13/2008 09:00 PM
New 10Bet (SBR rating C) complaint of canceled wagers after line moves in player's favor
Player: I placed 5 bets on (Redditch United vs Burscough - Full MoneyLine Burscough +340) odds from +340 to +320 10Bet accepted more bets but lower odds. The payout % at 10Bet was about 90% and the odds was in line with the market, but when the market started to move 10Bet canceled all bets, saying that they had mistyped odds.
The sportsbook states they canceled the wager due to an error listing which team was home and which was visiting. 10Bet "typing mistakes" have been costly to players in the past. The majority of negative feedback from 10Bet users references some type of canceled bet or error in the way the wager was listed.
5/9/2008 11:32 PM
10Bet (SBR C) unwilling to compensate player for canceled wagers
10Bet management states that because the player's
wagers were canceled before the game, and he had time to rebet them, the decision is within the rights of the book's terms of service.
10Bet believes the player was working with other books to manipulate the market for the low volume soccer league.
10Bet concedes that the matter was not due to a "typing mistake."
10Bet has been lowered from B- to C after the second complaint of canceling pending wagers on odds that were not "obvious or gross errors." SBR suggested
10Bet pay the player for equity lost on the canceled wagers compared with less advantageous odds available when his wagers were canceled.
10Bet will remain under review. |
Forum discussion
5/9/2008 10:59 PM
10Bet downgraded from B- to C
5/6/2008 07:50 PM
10Bet (SBR rating B-) cancels two soccer wagers citing "typing mistake"
The player has followed the line closely and believes the book cancels wagers when the line has moved in the player's favor. Competing bookmakers have stated that the price was in range of the betting market and that their line was similar at the time of the wager. 10Bet has not responded to the player's request to discuss the matter.
Nordicbet: Hi,I can confirm that **** is correct. It is also correct that Nordicbet had several odds changes on those matches, active risk management, but no misprint!
Best Regards,
Nordic Gaming Group Ltd.
Player to 10Bet: This was no typing mistake, your cancellation is a blantant violation of your own rules.
The Vadmyra match:
Your odds opened at 2.89 and was later slashed to 2.57, which I played. You currently offer 2.13. Nordicbet opened at 3.10, then slashed to 2.85, 2.65 and now offer 2.15. Bwin opened at 2.85 then slashed to 2.55 and now offer 2.10. There has been market changes on the match - but misprint? No way.
The Lyngbø match:
Your odds opened at 3.88 and was later slashed to 3.02 which I played. You currently offer 2.34. Nordicbet opened at 4.40 then slashed to 3.80, 3.45, 3.15 and now offer 2.35
Bwin opened at 3.80 then slashed to 3,00 and currently offer 2.30.
Again - obvious that it's just ***** that this was a typing mistake. Please respond to this message and re-activate my bets before the matches start.
SBR has asked
10Bet's General Manager to review the player's complaint and provide evidence that there was indeed an obvious error. A different
10Bet user submitted a similar complaint two months earlier. Management defended
10Bet's decision to cancel that wager prior to the match, saying that the line was temporarily moved the wrong way, opposite the changing market. The player and the book dispute whether the player bet the line in a window of a 30 seconds before the erroneous odds change was reversed.
6/19/2007 03:07 PM
10Bet upgraded from C+ to B-
5/17/2006 08:03 PM
Recent Sportsbook Website Upgrades:
Mansion (SBR rating B+) adds LiveChat customer service.
Pinnacle (SBR rating A+) expands casino software to include Craps and Keno.
10Bet (SBR rating C+) launches new website and proprietary In-Game wagering software client. Players who wager on US sports and rely on phone support are advised to wait for
10Bet to be reevaluated next month when 24 hour CS is scheduled to be added.
BetJamaica (SBR rating A+) adds financial processor InstaDebit.
5/3/2006 06:26 PM
SBR mailbag:
10Bet (SBR rating C+): Player writes that
10Bet has cancelled his wager due to a bad-line, off by 10 cents, after the game was already in progress. Today’s phone calls to
10Bet went unanswered.
Update May 9: 10Bet provides documentation proving the wager was canceled prior to the start of match.
10Bet tells SBR of plans to add 24/7 phone support for US players.
Bet4Aces (SBR rating D-): Multiple players report timely payouts. One
Bet4Aces client complains of being charged a $50 withdrawal fee, despite the book’s banking page listing "
Free" withdrawals for all transfer methods. Upon inquiring about applicable fees, SBR was told to call back in the morning because "
customer service was at dinner".
SBG Global (SBR rating D+): Two players complain of confiscation of winnings due to having an account at a sister sportsbook within the
SBG family.
2/19/2006 01:44 AM
SBR Bill Dozer Reports: 10Bet receives an initial rating of C+ after SBR speaks with ownership and verifies banking information with Barclays UK.
10Bet, which primarily targets European bettors, tells SBR they will add a website version highlighting American sports and a 24 hour customer support staff for US bettors within two months. SBR will reevaluate
10Bet when these updates are complete.
2/18/2006 12:19 PM
10Bet - SBR iniates rating at C+