YouWin Sportsbook has satisfactorily addressed the outstanding player disputes. SBR reported on January 5th that €14,677 in funds were reported as confiscated by nearly a dozen players. SBR's initial talks with YouWin management were unsuccessful — the company claimed that the players were guilty of fraud, but declined to share specifics. An SBR video report highlighted the claims, which prompted a tenth player report on February 2nd.
Following the exposure of these disputes, a YouWin director reached out to SBR intending to shed more light on the situation. During discussion with SBR, YouWin addressed each of the claims and explained its KYC (know your customer) guidelines. YouWin also disclosed red flags the players' triggered. SBR agreed not to publicly share all of the sportsbook's findings, so as to not compromise anti-fraud controls. At the conclusion of the teleconference with SBR, YouWin clarified that it fully intends to pay all bettors that can produce an international passport and utility bill, subject to the players not being part of any multiple account or affiliate abuse.
SBR advises players to keep ID and utility bills stored on a secure flash drive. Gaming op
YouWin Sportsbook complaints summary
On February 2nd, 2012, SBR reported that a YouWin player had €128 in winnings confiscated. The player's account was created on 17 Jan 2012. The player deposited €250 via Moneybookers before increasing his balance to €378. YouWin attempted to call the player on February 1st; YouWin left the player a message. After determining that the player's signup details were invalid, YouWin closed his account. The player is able to reactivate his balance upon providing an international passport and valid utility bill.
On December 8th, 2011, a player deposited €1,200, losing €570. After
making a payout request for the remaining €630 of his balance, YouWin
closed the player's account and wiped the balance. The player's account
was not fully verified, and subsequent email communication did not
result in the player's account being reopened. The player can provide an
international passport and utility bill to reactivate his balance.
On November 4th, 2011, a player attempted a withdrawal of €5,382; YouWin
closed the player's account and zeroed the balance. The player's
account was not fully verified. The player can provide an
international passport and utility bill to reopen his account.
On November 1st, 2011, a player submitted a payout request for €300.
YouWin closed this player's account and docked the player's winnings. The player's account will be reopened following KYC checks.
On October 25th, 2011, a player requested a withdrawal of €800, then had his account closed. The player's account will be reopened upon the completion of KYC guidelines.
On October 10th, 2011, a player's account was closed and balance
confiscated after making a €642 payout request. YouWin stated that the
player was guilty of fraud, but did not at the time relay specific
details surrounding the situation to the player, or SBR. The player's account will be reopened if he provides an international passport and utility bill.
On September 6th, 2011, a player stated a withdrawal of €1,357 was
voided with no explanation given from the sportsbook. The player denied
knowledge of wrongdoing; the player's account was not fully verified for payments. The player's account will be reopened after KYC checks are made.
On July 13th, 2011, a player claimed that a balance of €1,120 was confiscated. The player claimed that he was unaware of any violation on his part that prompted the funds confiscation. While the player provided some documents, he was unable to produce an international passport. The player's account will be reopened once he provides an international passport and utility bill.
YouWin players with feedback or complaints are asked to submit a sportsbook complaint form, or dial 1-830-255-4677 during normal business hours to speak with a Sportsbook Review dispute analyst.