On July 18th, SBR reported that WillHill would no longer permit German players to use the sportsbook, although the casino, poker, and bingo rooms would remain available. SBR has since spoken with WillHill senior management to discuss the policy change and the reasons which motivated it.
WillHill has advised SBR that German players with pending futures wagers will be paid as normal, however no new wagers may be placed by these players.
Due to licencing regulations in Germany with respect to online sports betting, WillHill was forced to make a business decision to continue to offer the more popular casino, poker, and bingo games to German players while removing the sportsbook option. SBR notes as analysts that in order for WillHill to eventually be eligible for a German licencese, they will need to be in good standing and compliant from the outset.
Players in need of sportsbook assistance are asked to write to email@example.com. Alternatively, players may submit a sportsbook complaint form, or dial 1-830-255-4677 during normal business hours to speak with a disputes analyst.