Two TheGreek (SBR rating A+) players have submitted wagering complaints involving the Champions League final played on Saturday May 19th, 2012 between Chelsea and Bayern Munich. The unrelated players have the same complaint - their wagers on Bayern Munich PK for regulation time were graded as a loss.
Player one shared a screenshot with SBR which clearly stated that the wager was "for the regulation time". His $2500 wager was graded as a loser. However, a representative from TheGreek answered the player's email query supporting the way the bet was settled:
The Greek CS to player: Thank you for the e-mail. Please note that the wager you took was Bayern M Winner Pk -225 that included extra time and penalty.
SBR notes that such a distinction was not made in the wagering ticket; in fact, the exact opposite was written. The player states that follow-up queries to the sportsbook were unsuccessful in resolving the claim.
SBR is following up on this sportsbook wagering complaint against TheGreek.com.
The Greek player: "Hello, 14/05 i placed a bet on the champions League final, that was 19/05. I placed 2500$ for
Bayern M Winner - spread pk (1.44) for the regulation time held on May 19 at 1:45pm. The regulation time ended in a draw 1-1, but my bet was settled as loss. Customer support say that i placed a bet that include OT or Penalties, but i clearly remember that bet was just for the regulation time - my bet description prove it - there is info " for the regulation time held on May 19 at 1:45pm" I am also forwarding the screenshot of the bet history with that bet settled as loss.
I think that this bet should be settled as void, not the loss. Could you please help me?"
Players in need of sportsbook assistance are asked to write to email@example.com. Alternatively, players may submit a sportsbook complaint form, or dial 1-830-255-4677 during normal business hours to speak with a disputes analyst.