Sportsbook.com (SBR rating D-) non-US players update.
SBR has spoken with one of the
Sportsbook.com non-US managers, who also manages the YouWin (SBR rating D-) brand, concerning the news that players who were transferred over to Global.Sportsbook.com once the non-US brand moved to Malta would lose their futures wagers. The manager told Sportsbook Review that the decision was made to extend players a conditional offer to have their futures bets restored. Players with canceled futures are asked to contact SBR immediately, either through
sportsbook complaint form or by writing directly to help@sportsbookreview.com.
On September 28th, SBR reported that
Sportsbook.com redirected its entire non-US player base to register at new website, Global.Sportsbook.com. Sportsbook.com will continue to manage its US players from Costa Rica, while the non-US arm will be operated out of Malta. Sportsbook.com Global is licensed under
Win United Ltd., the gaming company which powers
YouWin Sportsbook. WinUnited Ltd is licensed to operate as a gaming company by the Lotteries and Gaming Authority (LGA) of Malta.
In typical Sportsbook.com fashion, the controversial gaming company announced to non-US players via email that their pending wagers would not be honored. The decision sparked outrage amongst players, as did the announcement that cash bonuses would also be forfeited if a withdrawal was requested within 60 days of the new player accounts creation.
During its long email to players, Sportsbook.com also claimed that it would round up currency conversion so that accounts in dollars would receive more than what the exchange rate dictates. However, on September 30th a player filed a sportsbook complaint through SBR indicating that he believes to be shorted $1,700 after having the transfer made to his new account. The player held a balance of $10,700 at Sportsbook.com. SBR is following up on this player's claim with management, and asks players with similar complaints to
contact SBR.
SBR will update this sportsbook report.
Sportsbook.com players with feedback or complaints are asked to submit a sportsbook complaint form, or dial 1-830-255-4677 during normal business hours to speak with a Sportsbook Review dispute analyst. | Discuss Sportsbook.com move