A Sports.com (sportsbook rating D-) player tells SBR he requested a $20,000 bank wire on January 10th. Sports.com states that the normal processing time for bank wire payments is five to seven business days. The player has grown uneasy regarding his payout status after being given conflicting messages from customer service, and by the lowly rating Sports.com holds at SBR. | Sports.com complaint
Sports.com player to SBR:
I am not sure I need your help at this point but wanted to run the scenario by you and solicit your advice. I made a large withdrawal request (>$20k) on January 10. According the website, the processing time for bank wires is 5-7 days. My request was still "pending" as of January 18 so I contacted them via live support and was informed that the transaction would be processed by the end of the week. Again, nothing happened so I contacted them on Friday, January 21. This time, the live chat rep told me it would be processed by Monday, January 24. Again, nothing. So I contacted them again yesterday via live chat and email. This time they didnt bother providing me with a fictional date when the withdrawal would be processed. Instead the live chat rep told me she had "passed my request to the proper department" and the cashier responded with a vague email about how they were working on it and would send my withdrawal as soon as possible.
From reading your helpful forum posting (I wish I had read them before using this book), it seems like delays in cashing out are par for the course at Domain Holding Ltd owned books. Do you think it's best to just hang tight before initiating a formal complaint? What do you think the chances are that I get stiffed? Any advice you could give would be greatly apppreciated.
Sports.com is part of the Sportsbook.com Group
, most known for powering infamous D- rated sportsbook, Sportsbook.com
. The Sportsbook.com group was last in the news eleven days ago, when SBR announced
players would be moved to the Sportsbook.com platform.
The Sportsbook.com family of sportsbooks maintain low ratings due to a history of confiscations from winning sports bettors. Hundreds of thousands were stolen from bettors who wagered on correlated parlays that were accepted by the Sportsbook.com software. More winnings were stolen from winning bettors that accepted bonuses at multiple Sportsbook.com sister sites, despite confirmation that such activity was allowed. The Sportsbook.com group has been unwilling to revisit most cases with SBR, though it agreed to pay a player $39,000 after an unjust confiscation was reported on 11/9/2010 by SBR.
Sports.com players, or players at any of the Sportsbook.com sites, are asked to write to SBR with feedback on their account statuses. Players can reach SBR directly by writing to firstname.lastname@example.org, or submitting a sportsbook complaint form. Complaints are generally answered by staff in one business day. Players may also sound off with one another at SBRforum's sportsbook forum. | Sportbook.com Forum thread