On 1/25, SBR reported that a Sports.com (sportsbook rating D-) player submitted a payout complaint. The player requested a $20,000 bank wire on January 20th. Sports.com quoted a five to seven business day time-frame. The player has yet to receive his winnings. | Sports.com report
Sports.com player given conflicting information
The Sports.com player tells SBR that since filing his complaint, he has still not received payment. The player was informed by customer service that an inquiry would be made to decide whether or not the payment would require cancelation. The player has grown uneasy while being in the dark on the status of his withdrawal request. Most sportsbooks that experience problems as a result of a processor are typically unable to provide player's with more than generic updates, causing alarms to be sounded in their heads.
While Sports.com's history is marred by being part of the Sportsbook.com Group, at this point of the dispute there is no reason to believe that the player is being intentionally delayed.
Sports.com player:
I am not sure I need your help at this point but wanted to run the
scenario by you and solicit your advice. I made a large withdrawal
request (>$20k) on January 10. According the website, the processing
time for bank wires is 5-7 days. My request was still "pending" as of
January 18 so I contacted them via live support and was informed that
the transaction would be processed by the end of the week. Again,
nothing happened so I contacted them on Friday, January 21. This time,
the live chat rep told me it would be processed by Monday, January 24.
Again, nothing. So I contacted them again yesterday via live chat and
email. This time they didnt bother providing me with a fictional date
when the withdrawal would be processed. Instead the live chat rep told
me she had "passed my request to the proper department" and the cashier
responded with a vague email about how they were working on it and would
send my withdrawal as soon as possible.
From reading your helpful forum posting (I wish I had read them
before using this book), it seems like delays in cashing out are par for
the course at Domain Holding Ltd owned books. Do you think it's best to
just hang tight before initiating a formal complaint? What do you think
the chances are that I get stiffed? Any advice you could give would be
greatly apppreciated.
SBR readers that have recent payout feedback to submit for the Sports.com group are asked to file sportsbook complaint forms, or write directly to SBR at help@sportsbookreview.com.