Skybook (SBR rating B-) continues to stall Neteller withdrawals. One large winner writes:
When I asked why they cannot simply replenish their Neteller account, they told me that they have a general policy to not send their own funds to Neteller. So I must wait for others to deposit in order to get paid.
The player's first Neteller withdrawal request was made on April 15th for $1,000 of his $19,281 balance. As of today, the player has received only $3950. His latest pending $1,000 request, the maximum that Skybook allows per transaction, is on day 63.
On August 10th SBR first reported on Skybook’s inability to pay out via Neteller as advertised. At that time, Skybook
management indicated Neteller
payments were taking an average 20 days and capped at $1,000 per transfer. The average Neteller payout time has now increased to over 30 days. Skybook’s website is absent of any notice regarding Neteller delay. Only when players submit a withdrawal request are they informed of the lengthy delays and are given alternate withdrawal options with significantly higher fees. This player who is waiting two months, also complains that the sportsbook no longer offers to transfers to sportsbooks such as BetCRIS (SBR rating A+)
. SBR has advised Skybook to update its website to reflect true withdrawal wait times. Skybook Discussion
| Full complaint
"Here is my complaint:
I initially had a balance of $19,281 on April 15th, when I requested my first withdrawal ever from them. The maximum they allow per Neteller withdrawal is $1,000 so that is what I have been requesting. Since April 15th, the total amount that I have received is $3,950. My last $1,000 that I received was July 21st. Since then, I have waited 9 weeks for a $1,000 withdrawal and still have not received it. So I have received a total of only $3,950 in 23 weeks. Here are the dates of my requests and when I have received a payment:
Request: April 15th
Received: May5th (Requested $1,000, only received $950)
Request: May 5th
Received: May 27th ($1,000)
Request: May 27th
Received: June 8th ($1,000)
Request: June 8th
Received: July 21st ($1,000)
Request: July 21st
Received: Still Waiting
I made a total of $6,000 in deposits, so I have not even received my deposit amounts back. I have not placed a single wager since my first withdrawal request and still have a balance of $15,286.
The only way I can receive a withdrawal is Neteller or a transfer to another sportsbook. At the time I signed up with them, they still offered transfers to The Greek and CRIS. When I went to finally request my first withdrawal, I found that they no longer offered the transfer to other sportsbooks. So the only way I can request is by Neteller. When I asked why they cannot simply replenish their Neteller account, they told me that they have a general policy to not send their own funds to Neteller. So I must wait for others to deposit in order to get paid.
They have offered to send me withdrawals by either person to person money transfer or bank wire, but neither of those options will work for me.
I live in Japan. Western Union closed its one location in Japan. Money Gram only has one location, which happens to be quite far from where I live and is only open during bank hours, when I cannot even go there due to my daytime job.
I cannot receive a bank wire as I no longer have a regular bank account for my own reasons. The illegality of online gambling and the funds derived from it is also an issue that I have encountered legal problems with in the past so I would like to avoid any gambling related funds from being 'on the books' here.
What I simply cannot understand is why they have a policy with their Neteller merchant account that is similar to a Ponzi-scheme where they can only pay winners if there are more losers. Why are they not willing to accomodate me and, instead of sending me a bank wire, send it to Neteller instead so they can pay me that way.
Please assist me in this matter. I greatly appreciate your help."