SBR newswoman Natalie provides an SBR Industry News update. Natalie is joined by dispute analyst Justin7 in the second half of the segment. Discussed in today's program are outstanding disputes involving PlayersOnly, Bet770, and an RDG Corp. sportsbook. To submit video feedback, please write to VideoNews@sportsbookreview.com.
(SBR rating D-) player only wants his payout, but claims it’s been pending four months. The player asked for $10,000 via bankwire on April 18th. The player states this is where the trouble began, as the funds did not leave his account for one month. After PlayersOnly payment window passed, a trace was reportedly placed on the withdrawal. The player is being told it could take another eight weeks before the trace is completed: at which point he’d have to start the process all over again. PlayersOnly is a skin of the US-facing Sportsbook.com
brand. SBR is following up on this complaint
.Bet770 is in the news again
— A player claims a winning 6-to-1 football wager has not been paid. The player tells SBR the £140 bet was his first since opening the account. The player claims Bet770 refused to settle the market and stated that his stake would be refunded. His account still sits at zero. SBR asked the player for bet details to determine if the wager was off-market. Bet770.com
recently cleared its outstanding bonus complaints with SBR: players were being limited without the option of having their bonuses pro-rated. After SBR’s involvement, management agreed to revise its policies and update its software. Bet770 players with feedback are asked to write to email@example.com.
A deceptive operator has solicited another deposit…. so says a player who filed an SBR complaint two days ago
. A LegendSportsbook
(SBR rating D+) player was contacted via telephone with a bonus offer from a sales agent allegedly representing “BetLegends.eu” — HOWEVER, the clerk was actually working on behalf of LegendSportsbook, who named their brand after A+ rated Legends
to piggyback on the brand’s reputation and attempt to fool players. The player made an $890 cash deposit believing he would be playing with the well-known Legends, but was shocked to discover that he was actually playing with an AmericasBookie sister company. The deceptive marketing has fooled players before, as SBR reported in December of 09 when a player sent $500 to the sportsbook under the same pretense — that player received his $500 back after SBR’s follow-up.