A GoalBet (unrated) player submits a sportsbook dispute. The player tells SBR that his account was closed while there was a pending payout for €1,000, as well as an €1,154 account balance. The player reportedly has not been given an update on how long the payment process is expected to take.
GoalBet player: "Hello, the reason I write is as follows: On 22.06.2012 Goalbetint.com closed my account with pre-ordered payment of € 1,000 and € 1,154 in the account and not give me a concrete answer to how long will my money be paid., To now I've written several times and the answer is that they would pay money in (reasonable time) . I also Attach screen print to be sure. Please, if you can help me in some way to resolve my problem. Thank you in advance."
The player provided a screenshot to corroborate his story.
SBR is following up on this sportsbook dispute.
UPDATE: July 20th, 1:55PM CST: A second GoalBet player reports waiting since May 16th for two payout requests for €3174 and €8092 respectively.
Players in need of sportsbook assistance are asked to write to firstname.lastname@example.org. Alternatively, players may submit a sportsbook complaint form, or dial 1-830-255-4677 during normal business hours to speak with a disputes analyst.