A DoxxBet (SBR rating C+) manager has publicly addressed a payment dispute reported by SBR on June 6th. In this dispute, a player detailed being owed €2,140 through Moneybookers for a period of six days. The player noted that the DoxxBet website stated funds would be received in 36 hours from the time of the payment request.
Doxxbet public statement: "I would like to apologize to this player for the delay in his withdrawal. Our average time from request to payment procession is just several hours, but he experienced a delay of several days and I am really sorry for that. I already talked with this player personally, apologized and assured him no such thing will happen in the future and he accepted this, claiming he still wont deposit to DOXXbet again, what is of course totally legitimate.
Of course, withdrawal was made in full amount. Even this player confirmed that he received this money by this time.I am sorry for any delay (and I consider a delay to be anything above 24 hours) that occurs, its not standard, but I am sure that there is not a single player that haven received his funds at all or after longer period of time than few days. We will make sure that the withdrawals are made as soon as possible. If you have any problem, please, feel free to contact me anytime at firstname.lastname@example.org and I will do my best."
DoxxBet was initiated into the sportsbook ratings guide at C on January 13th, 2012. The sportsbook was upgraded to C+ four months later.
Players in need of sportsbook assistance are asked to write to email@example.com. Alternatively, players may submit a sportsbook complaint form, or dial 1-830-255-4677 during normal business hours to speak with a disputes analyst.