A Betway (SBR rating D-) player claims a £7,000 balance has been confiscated. The player indicates there has been no trickery on his part, and that his balance was increased over time after accepting a starter bonus. Betway has made SBR news as of late for seizing winning player balances in accordance with a bizarre rule.
Betway has a rule on file that justifies the confiscation of player balances that accept a bonus and at any time wager in excess of 30% of the bonus amount. Betway has vehemently defended their unusual rule and not commented on why the rule is not made clear to players at the time of bonus acceptance. Instead, the term lay buried with the sportsbook terms and conditions, apparently enough to satisfy LGA requirements.
Betway terms: "Before any
withdrawals are processed, your play will be reviewed for any irregular
playing patterns. In the interests of fair gaming, equal, zero or low
margin bets or hedge betting, shall all be considered irregular gaming
for bonus play-through requirement purposes. Other examples of irregular
game play include but are not limited to, placing single bets equal to
or in excess of 30% or more of the value of the bonus credited to their
account until such time as the wagering requirements for that bonus have
been met. Should the Casino deem that irregular game play has occurred,
the Casino reserves the right to withhold any withdrawals and/or
confiscate all winnings."
Betway.com is no longer willing to discuss the case with SBR. SBR advises players with Betway complaints to file a dispute with the Lotteries and Gaming Authority of Malta.
Players in need of sportsbook assistance are asked to write to firstname.lastname@example.org. Alternatively, players may submit a sportsbook complaint form, or dial 1-830-255-4677 during normal business hours to speak with a disputes analyst.