Betway (SBR rating D-) has confiscated £380 in player winnings. The Malta-based sportsbook has not slowed in its enforcement of the bonus rule that allows winnings to be removed from player's accounts. The player deposited £25 in exchange for a matching bonus; he was told only of a ten-time rollover requirement.
After fulfilling the requirement and requesting payment, Betway confiscated his winnings.
To date, Betway has confiscated £7,624 in player winnings citing the bizarre rule.
Betway: "Following a review of your account, we have
identified that you are in breach of the casino’s standard Terms. Please
refer specifically to the following clause:
withdrawals are processed, your play will be reviewed for any irregular
playing patterns. In the interests of fair gaming, equal, zero or low
margin bets or hedge betting, shall all be considered irregular gaming
for bonus play-through requirement purposes. Other examples of irregular
game play include but are not limited to, placing single bets equal to
or in excess of 30% or more of the value of the bonus credited to their
account until such time as the wagering requirements for that bonus have
been met. Should the Casino deem that irregular game play has occurred,
the Casino reserves the right to withhold any withdrawals and/or
confiscate all winnings."
SBR advises players to file a
complaint with the Lotteries and Gaming Authority (LGA) of Malta and eCogra.
Betway is unwilling to discuss claims with SBR.
Players in need of sportsbook assistance are asked to write to firstname.lastname@example.org. Alternatively, players may submit a sportsbook complaint form, or dial 1-830-255-4677 during normal business hours to speak with a disputes analyst.