A BetUS (SBR rating D+) player submits a sportsbook complaint. The player deposited $1,000 to BetUS, received a matching $1,000 freeplay and proceeded to place straight bets and parlays on soccer. On 8/15, BetUS suspended his account and notified the player that his account was closed for non-recreational play.
BetUS player: "I went to chat and i was told my account was closed for "not recreational play". I wanted to speak with someone who is responsible so person on chat called me on my mobile phone and directed me to this supervisor manager. I asked him what kind of BS is this today? Told him i play same way for 2 years. BETUS confiscated all free play winings and paid me real money deposited + winings from real money wagers."
BetUS confiscated the player's freeplay winnings, refunding only his deposit and winnings from real money wagers. The industry standard way of closing out a player's account is to prorate a percentage of the bonus winnings, as the sportsbook no longer wishes to accept the player's action.
SBR is following up on this BetUS.com sportsbook complaint.
Follow SportsbookReview.com on twitter. SBR has been the leading online sportsbook industry watchdog since 1999. Players in need of assistance may write to email@example.com.