BetUS (SBR rating D+) sportsbook confiscates winnings again. One day after BetUS credited a player whose bonus winnings were confiscated, a new complaint has been reported by a player who read SBR's BetUS review.
This player deposited $1000 for a 100% freeplay bonus. The promo required a 12X rollover and 60 day hold. His first bet risked his entire freeplay on an MLB wager with +140 odds. After winning his first bet, he increased his balance to $2950 before going all-in on a -150 MLB moneyline. As that bet was pending, the player discovered he could no longer access his account so he proceeded to contact customer service via telephone. He was allegedly informed that pending the settlement of his wager that his account would be closed due to non-recreational play. His bet won and brought his account balance up to $4,915. After one week the player states he was paid only $3516 by BetUS; minus his $1,400 in freeplay winnings. The player claims BetUS told him he was not entitled to these winnings as his rollover hadn't been filled. | Read Full BetUS report
I signed up to BetUS and deposited $1000 for a $1000 freeplay with a 60 day hold and a 12x rollover. After winning with my freeplay ($1000 @ +140) and accumulating a balance of around $2950 I placed a wager but was then unable to log in to my account. After phoning customer services I was told my wager would stand and that once the wager was graded I would either be paid my outstanding balance or (as I had wagered my balance in its entirety) be closed down for good. My wager won ($2950 @ -150) and after a week or so I was paid $3516. After reading the recent reports of what has occurred when players accounts have been closed I double checked all the figures and discovered that they had indeed withheld $1400 worth of bonus winnings from me which I was not "entitled to" as I had "not completed the rollover".
I do not exactly expect to have the money returned me but I would like to highlight that the 5 cases or so reported on the front page aren't the only cases of witholding bonus winnings after partial completion of the rollover.
Watch SBR moderator and sportsbook dispute handler Justin7's video on the BetUS scam