A BetUS (SBR rating D+) player tells SBR that he asked for a $5,000 payment ($2,000 check + $3,000 via a plastic method) on September 18th, 2011. On September 29th, the player asked for an update on his withdrawal status and was told that he was actually sent two checks for $5,000 total. The player followed up again after October 13th and was informed that the checks would be cancelled and that his funds would be placed back into his gaming account. After five days of the funds not being credited to his account, the player says he phoned into BetUS and learned that the time-frame for having the funds credited to him increased to 30 days. After 35 more days passed, the player called BetUS back and was informed that the third party funds processor had not completed his request and that he should call back for updates after additional time passes.
SBR is following up on this sportsbook dispute. | BetUS Sportsbook news
BetUs payout dispute
On November 10th, SBR reported that a BetUS player had a withdrawal of $1,955 fail. After providing proof of the botched payment, the player was asked to wait up to 30 days so that he could receive his funds. SBR spoke with BetUS management who claimed that they would attempt to speed up the process in light of the failed withdrawal. SBR is awaiting confirmation that the player has since been paid.
BetUS Sportsbook players with grievances should file a sportsbook complaint form. Alternatively, players may submit feedback by writing to firstname.lastname@example.org.