SBR newswoman Natalie delivers a sportsbook industry news update. Natalie is joined later in the program by seasoned dispute expert and legal mind Justin7. Covered in today's program are updates on BetUS, Bet770, BetAtHome, Bovada, as well as a peek into Justin's sportsbook dispute case-load.
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At the start of the video, a BetUS (SBR rating D+) sportsbook complaint resolution is reported. SBR initially reported on June 12th that a player had difficulty requesting a $1,000 payment. SBR followed up on the issue with management, and the player later received his funds. He blogged his good fortune on the SBR Industry forum.
An update is given on the Bet770 bonus complaints. As SBR has reported, Bet770.com is giving players an unfair ultimatum: forgoing their bonus, or agreeing to wager for as little as $1. The latest Bet770 complaint involves a player who attempted to play with the bookmaker for the start of the Euro 2012 football slate; the player was quickly limited and essentially kept from reasonably wagering. SBR has had moderate success working with Bet770 on player claims in the past, though a proverbial about-face ensued throughout these claims, as Bet770 management has been unwilling to revise the controversial policy. The industry standard way of resolving such claims is prorating the bonus and allowing the player to cashout. Bet770's sportsbook rating of C- is subject to downgrade if no progress is made on the claims.
The next topic of the program is the recent sportsbook complaint of a BetAtHome (SBR rating C-) player locked out of his account. A player told SBR that his account, which holds a €200 balance, is inaccessible. The player stated that BetAtHome has not responded to his queries. SBR is following up.
The last item of the initial segment is an update on Bovada (SBR rating B+) processing. SBR reported last month that Bovada's processing time-frame had increased to 30 business days. Since that report, over $25,000 in payouts have been confirmed as received. SBR has communicated with management extensively on the processor issues, and expects the payment time-frames to reduce prior to the fall.
Players in need of sportsbook assistance are asked to write to firstname.lastname@example.org. Alternatively, players may submit a sportsbook complaint form, or dial 1-830-255-4677 during normal business hours to speak with a disputes analyst.