BetPhoenix (SBR rating B-) players report being slow-paid $14,900. The six players are each waiting for either a Moneybookers, Neteller or check withdrawal. The oldest delinquent request was made on March 8th. The check request is unique given that BetPhoenix management stated payout issues were experienced primarily by eWallet users.
BetPhoenix was downgraded twice by SBR in light of their ability to make timely payouts to players in their advertised methods. | BetPhoenix players comment on delays
BetPhoenix player:
Requested a $2,000 withdrawal on Mar 23, and I was told that it would take 7 to 10 business days to process (even though the website at that time said that the processing time was 3 to 5 days). I also was told that this was the only withdrawal method available (even though the website says that person to person transfer is available).
I contacted customer support via chat last week and was told that I would receive my check that week. However, the money is still in my account this morning and has not been sent. I contacted customer support via chat again this morning, and was told that it would be processed this week (today is the thirteenth business day.)