A BetClic (SBR rating D+) player tells SBR that he opened an account last February, eventually increasing his balance to €990 before having his account suspended. The player states he was told there were security issues concerning his account, but that he is unsure what he must do to remedy the situation. SBR is following up on this user's sportsbook complaint.
The BetClic.com player provided the following statement to SBR:
BetClic player: "Hi, I opened an account at BetClic last February, since that I have made some bets that I have lost, last 30-04-2012 I won a bet ask for a payout of 990€ that they refuse to pay and also suspend my account telling my that my account is suspended for security reasons and that they are verifying it. Since then I am unable to login to my account and the email response is always that they are still wating a response for the responsible deparment. Can you help me get my money? Thank you."
BetClic headquarters are operated out of Malta, while the company is licensed by the Government of Gibraltar.
Players in need of sportsbook assistance are asked to write to firstname.lastname@example.org. Alternatively, players may submit a sportsbook complaint form, or dial 1-830-255-4677 during normal business hours to speak with a disputes analyst.